Episode 1 Real Rescues


Download Subtitles

SRT

ASS


Episode 1

Nick Knowles and Louise Minchin present dramatic events from the day-to-day work of the emergency services. A life is saved by a passer by after a man collapses in the street.


Similar Content

Browse content similar to Episode 1. Check below for episodes and series from the same categories and more!

Transcript


LineFromTo

Today on Real Rescues - In the middle of a busy shopping street, a man suddenly collapses.

0:00:020:00:06

His life now lies in the hands of passers-by.

0:00:060:00:08

As I'm holding his wrist, with his pulse, I felt that slowly fade and then stop completely.

0:00:080:00:15

And trapped under 1.5 tonnes of machinery, 74-year-old Ron is being dragged into a river.

0:00:150:00:21

Hello, and welcome to Real Rescues.

0:00:580:01:00

The duty controller in a police control centre is in charge of, amongst other things, deploying

0:01:000:01:04

armed response officers, helicopter air support, patrol cars and bobbies on the beat.

0:01:040:01:09

And many of those officers now have the latest technology built into their uniforms, like Steve.

0:01:090:01:14

Hi there, Steve. And cameras, here it is, that record

0:01:140:01:17

an officer's-eye view of everything unfolding in front of them.

0:01:170:01:21

We'll see exactly what he uses it for a little bit later.

0:01:210:01:24

At the moment, the man in the hot seat is Inspector Bob Shaw.

0:01:240:01:28

He's over here. If he's not actually on a call at the moment, we'll get a chance to speak to him.

0:01:280:01:33

-Are you all right to speak at the moment?

-It's fine.

-Smashing.

0:01:330:01:35

How are you doing? Is there anything for us this morning?

0:01:350:01:37

One incident we're dealing with, it relates to a robbery that's occurred at a public house.

0:01:370:01:42

The landlord was at the door and a person has forced their way in.

0:01:420:01:45

He was assaulted. One was in possession of an iron bar and he was assaulted.

0:01:450:01:49

He had the proceeds of the cash till taken away, as well as some of his own personal property.

0:01:490:01:54

It was quite a nasty event for him.

0:01:540:01:56

Thankfully, he wasn't too badly hurt.

0:01:560:01:58

He's had some injury to his face.

0:01:580:02:00

-But is not seriously injured.

-Terrifying, I should imagine?

0:02:000:02:03

Clearly, there were two people there that forced entry.

0:02:030:02:06

One appears to be outside.

0:02:060:02:09

Totally unexpected.

0:02:090:02:10

A violent attack, taking his property.

0:02:100:02:13

OK, we'll keep an eye on that as we go through. Thank you very much. I'll let you get on.

0:02:130:02:16

First, we'll go to something extraordinary caught on CCTV.

0:02:160:02:21

A sunny Friday lunchtime in a Wiltshire town.

0:02:210:02:24

54-year-old Andrew Cooper is out shopping.

0:02:240:02:27

Suddenly, Andy has a heart attack.

0:02:270:02:29

It's up to passers-by to save his life.

0:02:290:02:31

A CCTV camera is filming shoppers going about their business in Trowbridge town centre.

0:02:330:02:38

Among them is Andrew Cooper.

0:02:400:02:42

He's walking along Fore Street when suddenly something catastrophic happens.

0:02:420:02:47

The camera catches him suddenly collapse.

0:02:470:02:50

Passers-by immediately rush forward, one of them, Karina Tasker, a trained nurse.

0:02:540:03:00

I arrived at the bank to get my cash out.

0:03:000:03:03

I put my card in and started putting my number in.

0:03:030:03:07

At that point I heard somebody shout, "Oh, my God."

0:03:070:03:11

You know, I heard a commotion behind me.

0:03:110:03:14

I turned around to find out what the commotion was.

0:03:140:03:17

At that point I realised somebody needed my help.

0:03:170:03:20

Karina can be seen on the film wearing a navy jumper, kneeling by Andrew's left side.

0:03:200:03:26

Her first thought was that he'd had a fit.

0:03:290:03:32

But it soon became clear that it was even more serious.

0:03:320:03:35

I realised that it's more likely a heart attack than some sort of fit,

0:03:350:03:39

because he didn't continue to have any sort of fits or twitches.

0:03:390:03:44

Because his pulse was getting weaker and what we describe as thready,

0:03:440:03:48

without that strong feeling, and the fact he was losing colour and that

0:03:480:03:52

he had not regained consciousness, indicated that it was more likely to be a heart attack.

0:03:520:03:59

PC Jim Adams arrived almost immediately.

0:04:010:04:03

He had been on patrol when shoppers called him over.

0:04:030:04:06

They get Andrew into the recovery position.

0:04:060:04:09

Once Jim has made sure an ambulance is on its way, his training in emergency procedures kicks in.

0:04:090:04:16

It all feels like it went very fast.

0:04:160:04:17

But, in reality, it was quite a slow event.

0:04:170:04:20

But the breathing became more and more shallow.

0:04:200:04:23

So I moved him onto his side again, to roll him onto his back, to start CPR and mouth-to-mouth.

0:04:230:04:29

He gave another deep breath in and became shallow breathing again.

0:04:290:04:33

However, it was only about 30 seconds later that the breathing stopped entirely.

0:04:330:04:38

So I rolled him onto his back, but I could still feel a faint pulse there.

0:04:380:04:43

But as I'm holding his wrist, and with his pulse, I felt that slowly fade and then stop completely.

0:04:430:04:50

It's becoming clear that Jim will have to begin CPR to give Andrew any chance of surviving.

0:04:540:04:59

And more help is at hand.

0:04:590:05:00

One of the ambulance team has arrived.

0:05:000:05:04

It's just seven minutes since Andrew first collapsed.

0:05:040:05:07

I was literally about to start the CPR procedure then, when the

0:05:090:05:14

emergency care practitioner turned up with a defibrillator.

0:05:140:05:17

That's an electronic machine that can diagnose any problems

0:05:170:05:21

with the heart's rhythm and apply a shock to get it going again.

0:05:210:05:25

It arrived at just the right time.

0:05:280:05:31

We gave him a shock in the street and then I moved straight into CPR, doing the compressions,

0:05:310:05:36

while the emergency care practitioner began to put an air line into his mouth to give him the breaths.

0:05:360:05:42

Karina keeps monitoring his pulse but it's not looking good.

0:05:420:05:46

There was absolutely no reaction at all from the gentlemen on the floor.

0:05:480:05:52

We carried on doing the compressions and the breaths.

0:05:520:05:54

However, there was no sign of a pulse and he wasn't breathing on his own.

0:05:540:05:58

I felt that we'd done the best that we could in the situation,

0:05:580:06:02

um, and...

0:06:020:06:04

the fact that I had been there and able to start it off and we'd had first aiders and the policeman,

0:06:040:06:09

but he was a very poorly man and at that point, there was no more we could do in a public environment.

0:06:090:06:16

Once the ambulance has made its way through the pedestrian area,

0:06:170:06:20

the paramedics get Andrew on to a stretcher.

0:06:200:06:24

An air ambulance has landed and is waiting to transport him to the nearest hospital.

0:06:250:06:30

At this stage, neither Karina or Jim know whether Andrew will make it.

0:06:300:06:34

At that point, the adrenaline had disappeared.

0:06:340:06:37

And I felt a bit shaky but very glad that I had given him

0:06:370:06:43

the best opportunity of surviving that I could.

0:06:430:06:47

That, you know, we had done our best for him.

0:06:470:06:52

And PC Jim and Andrew are here with me now.

0:06:520:06:54

-And the first thing I have to ask is, how are you?

-I'm fine, thanks.

0:06:540:06:58

-Healthwise, you're fine?

-Yes.

-You recovered from the heart attack well.

0:06:580:07:03

I'm recovering well. I'm still recovering.

0:07:030:07:05

Of course. So what did they do?

0:07:050:07:07

-Did you have an operation?

-Yes, I had a stent fitted.

0:07:070:07:09

OK.

0:07:090:07:11

Interesting watching that because sat here with you,

0:07:110:07:14

you said that you got quite emotional watching it.

0:07:140:07:18

Yes, because I don't have any memory of that.

0:07:180:07:20

Memory of the day, do you remember going shopping?

0:07:200:07:22

-No, none at all.

-No memory of it at all.

0:07:220:07:24

Did you feel unwell beforehand?

0:07:240:07:25

No, I didn't. I felt perfectly fine, just as I feel fine now.

0:07:250:07:29

And so when you woke up in hospital, how did you feel then?

0:07:290:07:32

Erm...

0:07:320:07:34

-In my head, I felt fine, but obviously not my body.

-So then it must be very surreal.

0:07:340:07:37

It must feel like something that's happened to somebody else or somewhere else?

0:07:370:07:40

It does feel very surreal, like it was somebody else.

0:07:400:07:43

This is interesting because it led to a sort of relationship forming

0:07:430:07:46

between you and the man that had saved you here as well, or had helped to save you.

0:07:460:07:51

-Because your wife was having trouble getting you to believe that you'd been...

-Yeah, that's correct.

0:07:510:07:57

-Because you had no memory of it.

-Yes.

0:07:570:07:59

So this was when you became involved and actually went round to show them the video. So tell us what happened.

0:07:590:08:03

Well, after, obviously, I broke the news to Sharon of Andrew's heart attack,

0:08:030:08:07

and I went to check everything was fine afterwards because I'd

0:08:070:08:10

heard he'd made a recovery, and Sharon was saying that Andrew was

0:08:100:08:13

obviously having trouble following the doctor's orders because he had no recollection of the incident.

0:08:130:08:17

So I asked Sharon if showing him the CCTV might help

0:08:170:08:20

with the understanding of how big an event this was.

0:08:200:08:23

And she said yes, so I went and spoke to Andrew and we showed him the CCTV of the event.

0:08:230:08:28

-And did that help you take it a bit more seriously?

-Yes, it did.

0:08:280:08:31

-And have you made changes?

-Yes.

0:08:310:08:34

I've stopped smoking, I've changed my diet, take more exercise.

0:08:340:08:38

So it actually turned out to be quite an amazing...

0:08:380:08:40

And what about, obviously,

0:08:400:08:42

Andrew here, who looked after you, amazing people doing an amazing job.

0:08:420:08:46

It is. It's incredible to see that people out there like that.

0:08:460:08:49

Well, the other one that we haven't, you haven't had a chance to meet and see is Karina, isn't it?

0:08:490:08:53

-That's right.

-We saw her in the film there, who did an amazing job for you. Would you like to meet her?

0:08:530:08:57

I would love to meet her.

0:08:570:08:59

Well, she's here, actually. Here she comes.

0:08:590:09:01

-So you haven't had a chance up until now, have you?

-No, I haven't.

0:09:010:09:03

-Do you want to come in and say hello?

-Hi.

0:09:030:09:05

-Hi. Hello, Karina.

-Hello.

0:09:050:09:07

-Thanks very much.

-No problem at all.

0:09:070:09:09

Have a seat. Go on, have a seat next to each other there.

0:09:090:09:12

The both of you looking very emotional after that.

0:09:150:09:17

I suppose it was such an extraordinary event.

0:09:170:09:19

Watching it there, it was almost like watching a movie of something happening.

0:09:190:09:22

Did it feel slightly surreal when you were involved in that or do you just go in?

0:09:220:09:26

It was mostly adrenaline. But also, you know, seeing him there and knowing I could make a difference.

0:09:260:09:33

The other interesting thing was, at the end there when they'd taken him

0:09:330:09:36

away, you were sort of left, sort of, "What do I do now?"

0:09:360:09:39

And then you went off on holiday, didn't you?

0:09:390:09:41

-Yeah, I went to France the next day.

-So you didn't know how he'd done.

0:09:410:09:43

When did you find out?

0:09:430:09:45

On the ferry on the way home a friend had texted me to say they'd seen me in the paper, and so I

0:09:450:09:51

looked at the Wiltshire Times and saw there that, you know, you'd made it.

0:09:510:09:55

And was jumping up and down with excitement that, you know, he'd made it.

0:09:550:09:59

-I'm just glad you made it.

-Yeah.

-And that the efforts that we put in, you know, made a difference.

0:10:030:10:08

Yeah. Oh, I just... Really hard to know how to thank somebody.

0:10:080:10:12

-But here I am.

-Yeah, here we are.

0:10:120:10:14

Do you want a hug from me?

0:10:140:10:15

What a fantastic bunch, though, eh?

0:10:240:10:26

-It is.

-I'm glad you're pleased that we managed to get you both together.

0:10:260:10:28

Because it's sort of unresolved otherwise, isn't it?

0:10:280:10:30

-Yes.

-It's a sort of unresolved story.

0:10:300:10:32

I wasn't expecting this.

0:10:320:10:33

That's a tissue.

0:10:330:10:35

Thank you. No, I just wasn't expecting this.

0:10:350:10:37

It's just such a lovely surprise.

0:10:370:10:40

-You guys have become like buddies now.

-Yes.

0:10:400:10:43

-Yeah, pop in to see him a couple of times.

-Is that right?

0:10:430:10:46

Smashing and thank you very much for all coming. Honestly, it's great.

0:10:460:10:48

Great to see that you could resolve this

0:10:480:10:51

and see everybody again, and well done, you, and well done, you.

0:10:510:10:53

-And you probably wouldn't be here to chat to me if it wasn't for them.

-No, I wouldn't.

0:10:530:10:58

Well, not all 999 calls as dramatic as that that come in here to Charlie 1. Mark, you've got a story.

0:10:580:11:03

You cover a vast area, you cover the New Forest.

0:11:030:11:06

-Somebody phoned about some horses they were worried about?

-That's right.

0:11:060:11:09

A chap had come down from Manchester.

0:11:090:11:11

He hasn't been to the area and was driving through the New Forest.

0:11:110:11:15

There's lots of horses and cattle and pigs, everything, that roams in the forest.

0:11:150:11:19

-It's allowed to do what it likes.

-But he was worried because he thought they'd escaped, did he?

0:11:190:11:22

Yeah, he saw quite a few horses and thought that maybe a fence was

0:11:220:11:25

down at a local farm or something, so there were all these horses in the road, but I told him not to worry.

0:11:250:11:29

And you've got a picture. This is the kind of area you deal with and you can see why he might be worried.

0:11:290:11:33

That's it, yeah. They're free to roam into the road and if there's a horse,

0:11:330:11:37

you just need to get out the way or stop for it to cross.

0:11:370:11:39

-So you told him, "normal for the New Forest"?

-Yeah, it's quite normal for this area.

0:11:390:11:42

He was a bit shocked but he was fine with that and carried on his way.

0:11:420:11:45

But if you come from Manchester and you suddenly see animals on the road.

0:11:450:11:48

-You probably don't get it in Manchester!

-Possibly not.

0:11:480:11:51

-Mark, thank you.

-No problem.

0:11:510:11:52

Now, 12-year-old performer Eddie had hoped his role in the national finals

0:11:520:11:56

of the Schools Rock Challenge would be his big break.

0:11:560:11:59

But the big break he got wasn't exactly what he'd been dreaming of.

0:11:590:12:03

Ambulance crew John Ayling and Shelley Gouard

0:12:070:12:08

have been called to Portsmouth Guildhall.

0:12:080:12:10

A 12-year-old child has fallen down the stairs and badly hurt his arm.

0:12:100:12:16

Oh, there we go.

0:12:160:12:17

Through here. Marvellous.

0:12:170:12:20

They find young Eddie lying in a corridor in a great deal of pain.

0:12:220:12:27

-All right, fella?

-Please don't touch it.

0:12:270:12:29

-I promise, I won't, OK?

-OK.

0:12:290:12:31

-My name's John, all right?

-Yeah.

0:12:310:12:32

First question is, Eddie, do you like football?

0:12:320:12:35

-You have to say yes for John.

-OK.

0:12:350:12:38

OK. No worries. All right. OK?

0:12:380:12:40

Eddie's being comforted by his mum, Sue.

0:12:400:12:43

His injury was a terrible shock and she could hardly bring herself to look.

0:12:430:12:47

A young boy came running in saying, Eddie's hurt his arm

0:12:470:12:51

and it's all strange shape.

0:12:510:12:52

So I ran down and went round the corner and saw it.

0:12:520:12:58

Not very nice. I had to actually go back because I couldn't see it for much longer.

0:12:580:13:03

Couldn't look at it for too long.

0:13:030:13:05

It was clear immediately that Eddie's arm was badly broken so John's giving him gas and air

0:13:050:13:11

and has immobilised his arm in a vacuum splint.

0:13:110:13:14

Right, we're going to try and get you up now, OK?

0:13:140:13:16

Yeah? So what we'll do is, we'll get the trolley in alongside.

0:13:160:13:20

Sit forward, mate.

0:13:230:13:25

-Well done.

-That's it.

-You've got it.

0:13:250:13:27

-Oh, well done.

-Good lad. Yeah?

0:13:270:13:30

That gas and air works all right, doesn't it?

0:13:300:13:33

-It's all right.

-We've got you, chap. That's working really well, isn't it?

0:13:360:13:39

The gas and air is dulling Eddie's pain but it's making him very woozy.

0:13:390:13:44

Well done, Eddie.

0:13:440:13:46

Good man. Just relax that down there like that.

0:13:460:13:49

My tummy.

0:13:490:13:51

I know, mate. What you do is keep going on that, though.

0:13:510:13:54

All right, fella? You got it?

0:13:550:13:58

Well done, chap.

0:14:010:14:03

All right, mate, nice and easy.

0:14:040:14:05

Eddie was just minutes away from performing in the schools national finals of Rock Challenge.

0:14:050:14:10

Now he's in agony.

0:14:100:14:12

Eddie's accident happened just after the rehearsals finished.

0:14:120:14:16

The pain has completely wiped out this normally lively performer,

0:14:160:14:20

and from his headmaster's description, it's not surprising.

0:14:200:14:24

Eddie's wrist was in a very strange position.

0:14:240:14:26

I mean, if you put your hand out in front of you with your fingers

0:14:260:14:30

at 12 o'clock, Eddie's fingers were pointing at nine o'clock,

0:14:300:14:34

so the wrist was actually turned completely

0:14:340:14:36

through 90 degrees and obviously starting to swell, so it looked

0:14:360:14:41

very uncomfortable. And he'd gone from, kind of, you know, an important part in the production

0:14:410:14:47

and a very lively member of the cast to this kind of crumpled figure on the floor, really.

0:14:470:14:54

Just have a little look.

0:14:540:14:56

All right, mate?

0:14:570:14:59

That's nice and still, isn't it? It's not moving.

0:14:590:15:02

-You fell asleep on us for a while.

-Did I?

-Yeah.

0:15:020:15:06

No-one laughed.

0:15:060:15:07

There you go, that's all right, isn't it?

0:15:090:15:12

Only the gas and air is making Eddie's pain bearable.

0:15:140:15:18

All right, mate, keep going on the gas and air, fella. OK?

0:15:180:15:21

Do you want a hand? There we go.

0:15:230:15:25

Eddie's left arm may have taken the brunt of the fall,

0:15:280:15:31

but now his forehead is also starting to swell.

0:15:310:15:34

Is that painful?

0:15:350:15:37

OK. No worries. Open your eyes for me, Eddie.

0:15:370:15:40

Marvellous.

0:15:400:15:42

OK. Well done, chap.

0:15:440:15:45

Got a little bit of a bump to the corner of his eye as well.

0:15:450:15:50

John is doing his best to take Eddie's mind off his pain,

0:15:500:15:53

but football isn't going to do it.

0:15:530:15:55

You don't really like football, do you?

0:15:550:15:59

You didn't look like you did.

0:15:590:16:01

Oh, are you?

0:16:020:16:04

That's pretty cool. My nephew does that.

0:16:040:16:07

It's not just the pain from his arm, but the disappointment

0:16:070:16:10

at missing his school's performance in Rock Challenge.

0:16:100:16:13

One of Eddie's talents is that he's very much into song and dance.

0:16:130:16:17

He's performed from a really quite young age at quite a high level.

0:16:170:16:20

He's very watchable as a performer.

0:16:200:16:23

Eddie is inconsolable, but John does his best to rally him.

0:16:270:16:31

I like your T-shirt. Do you like Shakespeare?

0:16:310:16:36

I don't know what he'd have made of them glasses!

0:16:370:16:40

Do you want to try this again?

0:16:400:16:42

A little bit?

0:16:440:16:45

When they reach the hospital, Eddie's dad, Andrew,

0:16:510:16:53

is waiting for them.

0:16:530:16:55

The arm will now be X-rayed before they decide on what treatment he needs.

0:16:590:17:03

Marvellous. Thanks. For some reason or other, they've bumps on the way into hospitals.

0:17:030:17:08

I've no idea.

0:17:080:17:10

I think it's just to make sure you're awake before you get here.

0:17:100:17:13

Now, it's a nasty break and it needs to be fixed on the operating table. That means he'll miss the school's

0:17:130:17:19

Rock Challenge and worse, he might even miss a bigger role in a London musical.

0:17:190:17:23

We'll catch up with him in hospital a little later to see if his show-biz dreams are dashed.

0:17:230:17:28

Now, here on Real Rescues, we're able to hear the actual recordings of 999 calls as they were made.

0:17:280:17:33

Here is one that came in here to Charlie One recently.

0:17:330:17:36

A man is driving a mechanical roadroller by the side of a river

0:17:360:17:39

when part of the road collapses underneath him.

0:17:390:17:43

GROANING AND GASPING

0:19:300:19:33

Ron is here now. It sounded incredibly painful.

0:19:330:19:36

Craig, you're one of the firefighters that rescued him.

0:19:360:19:38

We've got a picture of the incredibly precarious position you ended up in.

0:19:380:19:43

You had been working on this river bank.

0:19:430:19:45

What was it like when you fell down there?

0:19:450:19:47

Well, it was just cold and wet.

0:19:470:19:52

I tried to get out of the machine

0:19:520:19:54

by using my right leg,

0:19:540:19:57

but I was just stuck. I was in a bit of a bother.

0:19:570:20:00

As we can see, your head is there on the right of the screen, in the water.

0:20:000:20:05

Luckily, you were able to scramble to your mobile phone.

0:20:050:20:07

That was inside my sweater and the sweater was wet, but it hadn't got to the phone.

0:20:070:20:14

Your friend managed to tie you, to that roller to keep you out of the water.

0:20:140:20:18

Yes, if it hadn't been for that roll bar, I think I would have had it.

0:20:180:20:22

-Do you? The water, was really cold.

-Yes, it was, freezing.

0:20:220:20:25

So, you arrived right on the scene to see this all going on.

0:20:250:20:28

You get the instinct you want to pull the roller off, but you couldn't just do that.

0:20:280:20:32

No, you can't lift something that heavy off someone just like that.

0:20:320:20:35

It's very thought-out.

0:20:350:20:37

We lift once rather than twice.

0:20:370:20:39

-We just try to make it methodical.

-And eventually, they managed

0:20:390:20:44

to just get enough time, the roller off you, and pull you out.

0:20:440:20:47

What was that like? Was that a big relief to you?

0:20:470:20:49

Well, I did say to one of the paramedics, "That's a weight off my mind!"

0:20:490:20:53

Not just off your mind though, was it?!

0:20:530:20:56

I was just dead lucky.

0:20:560:20:58

You were. How are you now? I'd have thought you'd be quite injured.

0:20:580:21:02

My knee is still a bit swollen, and the ankle is a bit painful, but not too bad.

0:21:020:21:07

I know you don't love mobile-phones, but what do you think about them now?

0:21:070:21:10

I'm never going to be without one!

0:21:100:21:12

No way!

0:21:120:21:14

I was very, very fortunate,

0:21:140:21:17

because nobody could hear me or see me.

0:21:170:21:20

Absolutely. And your most worried about your knees, was it?

0:21:200:21:23

Yes, I've got an artificial knee

0:21:230:21:26

and I was sort of hanging on my left leg.

0:21:260:21:29

I thought it was going to pull the joint apart, and the surgeon

0:21:290:21:32

is a friend of mine, I thought, he's not going to be very pleased!

0:21:320:21:35

Craig, he has a sense of humour, did he still have

0:21:350:21:38

a sense of humour when you were trying to pull him out?

0:21:380:21:40

Yes, one of the first things he said when we actually got him out of the river was,

0:21:400:21:45

to tell Martin to take the machine off hire, because you're not paying for it any more!

0:21:450:21:49

I don't know if it was the fatigue or the cold, but he was very good-humoured all the way through.

0:21:490:21:53

-Brilliant. Ron, lovely to meet you, glad you're OK.

-Thank you.

0:21:530:21:57

-Hold on to that phone.

-I will. I'll keep it charged!

0:21:570:22:00

Thank you, both.

0:22:000:22:01

They say moving house is one of the most stressful things in life.

0:22:010:22:05

You can relax a little when everything is packed and you're finally ready to go.

0:22:050:22:09

That was exactly how Gemma and her boyfriend Paul felt.

0:22:090:22:12

Right up until the moment their kitchen caught fire.

0:22:120:22:15

Green Watch have been called to report of a house-fire just down the road from their station.

0:22:180:22:24

-Any numbers?

-94.

0:22:250:22:28

That's 95A.

0:22:280:22:30

Is it this one?

0:22:300:22:31

Watch manager Sean Foster is greeted by an apologetic Gemma.

0:22:330:22:37

Right, take me up there.

0:22:400:22:42

The extraction hood of their cooker has caught fire.

0:22:440:22:48

They've been unable to put it out properly and it's still smoking.

0:22:480:22:52

It's still alight.

0:22:520:22:53

I've knocked the electrics out,

0:22:530:22:55

but it may have gone up through the ducting.

0:22:550:22:58

-The cause of this fire is a bit of a mystery.

-What were you cooking?

0:22:580:23:04

We weren't even cooking, it was off.

0:23:040:23:07

Was there anything left on the stove?

0:23:070:23:09

-No, nothing.

-I don't think the light was even on, was it?

0:23:090:23:13

Because we're moving out,

0:23:130:23:15

we haven't been cooking for a few days, and it wasn't on.

0:23:150:23:18

It was very weird.

0:23:180:23:20

So you don't own the place, no?

0:23:200:23:22

No. We were about to move out.

0:23:220:23:23

Now we've probably got to do so more cleaning before we move out!

0:23:230:23:27

But it's about to get messier.

0:23:270:23:30

Downstairs, they've put out the fire.

0:23:300:23:32

There are signs it's spread into the ducts of the building.

0:23:320:23:35

How far, is the question.

0:23:350:23:38

That'll come out if you take the screws right out.

0:23:460:23:49

Gemma and Paul are a bit embarrassed by the fuss that their little fire has caused.

0:23:490:23:55

Because it was in such a weird position, we tried to put it

0:23:550:23:58

-out with water, but you can't put it out because it was from below.

-The fire was going up.

0:23:580:24:02

We called the fire brigade, and we felt silly because it was really small.

0:24:020:24:06

They were right to call, because the risk of an undetected fire starting

0:24:060:24:10

up somewhere deep in the building is one the crew can't ignore.

0:24:100:24:13

But in answering this SOS,

0:24:160:24:19

they're going to have to do a spot of DIY.

0:24:190:24:22

-I'm just going to take the cupboard off.

-Yes, it's got to come out.

0:24:220:24:25

Just get the camera in and have a poke around with the camera.

0:24:330:24:37

Do a 360.

0:24:370:24:40

It may resemble something from a spy movie, but the SnakeEye camera

0:24:420:24:46

means they can get a good look at hard-to-reach areas without causing too much damage.

0:24:460:24:52

There are no scorch marks there, are there? It's quite clean.

0:24:520:24:55

After taking a 360-degree view, they're satisfied nothing seems amiss.

0:24:550:25:01

The fire has burnt itself out.

0:25:010:25:03

-Do you concur?

-Yes.

0:25:060:25:07

-Yes. We're happy, Sean.

-Nice and cold, as well?

0:25:070:25:12

Just to be on the safe side, Adam Bundle does one final check,

0:25:120:25:16

the old fashioned "does it feel hot?" test.

0:25:160:25:19

-No, it's fine.

-Yet, we've had a look with the camera, it looks good.

0:25:210:25:25

The exact cause of the electrical fault remains to be established,

0:25:250:25:28

but for now, the crews can start to pack up and head back to their base.

0:25:280:25:33

Gemma and Paul can get on with the business of transferring to their new one.

0:25:330:25:37

We're moving out today, so moving out all our stuff, and then,

0:25:370:25:41

hopefully we won't have to clean the kitchen!

0:25:410:25:43

Still to come, shattered dreams

0:25:460:25:48

as budding young performer Eddie breaks his arm just before going on stage.

0:25:480:25:53

He's in hospital and on strong painkillers, but Eddie's bad luck is about to get worse.

0:25:530:25:58

And the latest addition to the police's arsenal - cameras built into their uniform.

0:25:580:26:03

They can be vital when gathering evidence at the scene of a crime, as we'll see.

0:26:030:26:08

We've got a medical-based story coming up for you in a second.

0:26:120:26:15

Before we do that, I thought we'd see if there was any movement on the story from earlier

0:26:150:26:20

about the aggravated burglary?

0:26:200:26:22

Yes, the initial search for the suspects has proved negative, so now we're going to slow-time inquiries.

0:26:220:26:28

The main focus of the investigation now will be forensic examination of the scene,

0:26:280:26:33

so that's the main focus from now in addition to

0:26:330:26:36

the wider inquiries to try and trace the suspects and witnesses.

0:26:360:26:39

Would you send in the scene-of-crime officer first

0:26:390:26:42

or send in a number of officers to do a search around the area,

0:26:420:26:45

because there was a weapon involved, wasn't there?

0:26:450:26:47

A bit of both. The vital thing is to retain evidence at the scene, so it's important to retain

0:26:470:26:52

the scene in as sterile a condition as possible, to maximise the chance of recovering some evidence.

0:26:520:26:58

But in the initial stages, it's important that we look after the welfare of that person

0:26:580:27:02

who's injured as well as the public, so as to try and trace the suspects initially, but if that proves

0:27:020:27:08

fruitless in the initial first wave, then we have to refocus back on the evidence at the scene.

0:27:080:27:13

OK, thank you very much. So scenes-of-crime have been sent in to have a look. It's fascinating.

0:27:130:27:18

The responsibility for someone like Bob of having to make those

0:27:180:27:21

decisions on how to broaden the inquiry and so on, really amazing.

0:27:210:27:25

OK, one of the lesser known emergency services we're seeing on our roads is called BASICS,

0:27:250:27:29

the British Association for Immediate Care,

0:27:290:27:32

a charity consisting of volunteer doctors.

0:27:320:27:34

It's like having an intensive care unit

0:27:340:27:36

out on the road, providing critical care at the scene of an emergency.

0:27:360:27:40

This call to the BASICS team came in on the first day of school.

0:27:400:27:44

Excited children are being picked up by their families all across the country.

0:27:440:27:48

Louisa is heading out to a road accident after a request has come in for a doctor to attend.

0:27:530:27:58

We're on our way to a motor-vehicle collision.

0:28:000:28:03

We've no other information apart from that.

0:28:030:28:07

The call has come from the fire service and there's a person trapped,

0:28:070:28:10

so that's all we know, and we'll just assess when we get there.

0:28:100:28:16

Two cars have collided on a quiet residential road.

0:28:160:28:19

The reason for the extra concern soon becomes clear - a seven-year-old boy has been hurt.

0:28:190:28:25

Everybody else has got out, but Taylor was sitting in

0:28:250:28:29

the passenger seat and was nearest to the point of impact.

0:28:290:28:33

Is he complaining of pain in his neck or...?

0:28:330:28:37

INAUDIBLE

0:28:370:28:38

OK.

0:28:380:28:39

Taylor has been left frightened and withdrawn by the shock of the crash.

0:28:390:28:44

Louisa will have to examine him gently.

0:28:440:28:47

Hello, Taylor, how are you?

0:28:470:28:50

-Were you on your way home from school?

-Yes.

0:28:500:28:52

First day back?

0:28:520:28:54

Does it hurt anywhere, sweetheart?

0:28:540:28:57

On your neck, OK. Can I have a feel of your neck?

0:28:570:28:59

Is that OK?

0:28:590:29:02

Taylor's head is being held steady by an off-duty fireman - Alan -

0:29:020:29:06

who was in his garden when the accident happened.

0:29:060:29:09

I'm going to push on your neck, OK, sweetheart. You tell me where.

0:29:090:29:13

Does it hurt there?

0:29:130:29:14

How about here?

0:29:140:29:17

How about there?

0:29:170:29:20

Does it hurt a bit?

0:29:200:29:22

You don't look sure there.

0:29:220:29:23

How about there?

0:29:230:29:25

You're looking puzzled there, too.

0:29:250:29:28

Not quite sure.

0:29:280:29:29

That's fine. That's OK.

0:29:290:29:31

Taylor seems a bit confused and isn't able to clearly indicate how much pain he's in.

0:29:320:29:37

There's too much doubt to risk pulling him through

0:29:370:29:39

the car door and possibly aggravating any spinal injury.

0:29:390:29:44

So, Louisa asks for the roof to be cut off.

0:29:440:29:47

While the fire crews start to remove the roof,

0:29:520:29:54

Louisa can quickly check over the other people who are in the car.

0:29:540:29:58

Taylor's little sister, Lauren, and his dad's partner, Gemma, who was driving.

0:29:580:30:03

Can you move your head and look towards this gentleman and look over to the other side? That's fine.

0:30:030:30:09

Inside the car, Alan continues to hold Taylor's head and reassure him.

0:30:100:30:15

Finally, the roof can come off.

0:30:190:30:21

Is he all right there? Are you all right?

0:30:240:30:27

Good. You'll be out in a minute, OK.

0:30:270:30:31

Louisa must now prepare a still anxious Taylor for the process of lifting him out of the car.

0:30:310:30:38

Now, because you've got pain in your neck, we've just got to hold it still.

0:30:380:30:42

This plastic thing here, that helps hold it still.

0:30:420:30:47

We're just going to pop that on now.

0:30:470:30:49

It might feel a bit funny, OK?

0:30:490:30:52

It doesn't hurt at all.

0:30:520:30:55

We're here to take very good care of you.

0:30:550:30:58

Right...

0:30:580:31:00

-Are you ready for this?

-Yeah.

0:31:000:31:02

Shielding his eyes from the bright sun,

0:31:020:31:04

they carefully put the protective collar around Taylor's neck.

0:31:040:31:07

Is it digging in your ear?

0:31:090:31:11

It's got to be a little bit tight.

0:31:130:31:16

Can you hang on for a minute?

0:31:160:31:18

Don't worry. It's almost finished.

0:31:180:31:21

I've got him. I've got him.

0:31:210:31:23

The plan is to lower Taylor's seat and slide him on to a spinal board,

0:31:230:31:28

keeping his back straight at all times.

0:31:280:31:31

Just relax. You're fine. You're not going to drop. I've got you. OK?

0:31:310:31:36

I've got you.

0:31:360:31:37

Do you want to slip the board in?

0:31:370:31:39

It's OK. You're doing fine.

0:31:390:31:41

You're doing fine. There we go!

0:31:410:31:44

That's your head just on the board that I was telling you about. OK?

0:31:440:31:49

You're going to go up in a minute.

0:31:490:31:51

A careful heave...

0:31:510:31:53

and Taylor is free from his seat at last.

0:31:560:31:58

Can you hear me? It's noisy, isn't it?

0:32:020:32:05

He's been very brave - very brave.

0:32:060:32:09

But as Taylor is put into the ambulance, it all starts to sink in and his courage begins to waver.

0:32:090:32:16

Louisa's on hand.

0:32:160:32:18

Taylor, I think you will be able to go home but not straight away.

0:32:210:32:26

Have you ever been to hospital before?

0:32:260:32:29

Have you ever had an X-ray?

0:32:290:32:31

No? Well, I think, OK, because your neck hurts, that you need an X-ray -

0:32:310:32:38

nothing scary at all.

0:32:380:32:40

All right?

0:32:400:32:42

Before he's taken to hospital, Taylor has asked for Louisa

0:32:430:32:46

to check on his little sister, who's being comforted by Toni, a family friend.

0:32:460:32:52

Taylor, he wanted me to make sure you were OK.

0:32:530:32:57

I told him that. He was really pleased when I said that.

0:32:570:33:02

He was a bit worried about you.

0:33:020:33:05

Can you show me how well you walk?

0:33:050:33:06

Get down for a second and walk to me.

0:33:060:33:09

Hey! Well done, sweetheart.

0:33:100:33:13

That wasn't scary, was it?

0:33:130:33:15

Safe in the knowledge that his sister's OK,

0:33:160:33:19

Taylor can now be taken to hospital to be fully checked over.

0:33:190:33:23

Gemma is going with him while Tony will look after Lauren until dad can get there.

0:33:230:33:29

All that remains to do is for the police and fire crews to clear away the debris

0:33:310:33:36

so that the neighbourhood can get back to normal.

0:33:360:33:39

I'm happy to say that Taylor was absolutely fine, if a little shaken.

0:33:400:33:43

Whenever patients complain of back and neck pain, it's vital doctors err on the side of caution.

0:33:430:33:49

Talking a little bit how police use technology today.

0:33:490:33:52

Mark, you've got a text system for people who are deaf

0:33:520:33:55

and actually you got a text from somebody who was clearly in trouble, didn't you?

0:33:550:33:59

Last week... We monitor it as a normal mobile phone.

0:33:590:34:03

A text popped up on screen from a female saying she was in her flat in Plymouth,

0:34:030:34:08

which is outside of our area.

0:34:080:34:10

She'd been cooking dinner and it caught light. She was actually trapped inside.

0:34:100:34:15

The text said that smoke was building up and she couldn't breathe.

0:34:150:34:18

Immediately, as soon as I got this text, I phoned Devon Fire and Rescue Service

0:34:180:34:23

and they got someone straight out there.

0:34:230:34:25

They phoned me back afterwards and confirmed it was quite a serious fire.

0:34:250:34:28

but they'd managed to get her out of the building and she was safe.

0:34:280:34:31

She went to hospital for a check-up. Because of this service, we pretty much managed to save her life.

0:34:310:34:36

Great stuff. The old image of the bobby on the beat,

0:34:360:34:39

armed with a whistle, truncheon and notebook - how times have changed!

0:34:390:34:42

For instance, police carry these - air wave radios now.

0:34:420:34:46

They're in touch with national computers

0:34:460:34:48

and they can instantaneously receive photographs of missing or wanted people, like this one.

0:34:480:34:53

I think I recognise him. He looks a little bit different, doesn't he?

0:34:530:34:55

-This one belongs to Steve. I'll give that back, Steve.

-We'll keep an eye on that one.

0:34:550:35:00

Quite right! Might be over there.

0:35:000:35:01

There's an even newer piece of technology fast becoming part of the uniform.

0:35:010:35:05

It's a body worn camera, here it is.

0:35:050:35:07

It's like a live version of the traditional notebook.

0:35:070:35:11

There's been a multiple car crash in a busy built up area of Gosport.

0:35:110:35:15

PC Stephen Murray is at the scene to interview witnesses and gather evidence about what's happened.

0:35:150:35:21

Everything he sees and hears is being recorded

0:35:210:35:24

by the body camera he's wearing on the front of his uniform.

0:35:240:35:28

It seems that this car, now on its roof, was driven at high speed -

0:35:360:35:39

lost control and smashed into a row of parked cars.

0:35:390:35:43

Amazingly, the driver and passenger have walked away unscathed.

0:35:430:35:47

They've now been arrested.

0:35:470:35:49

Another officer is now checking the tyre marks left on the road.

0:35:490:35:52

And the ambulance crew finds something else unusual near the wrecked car.

0:36:000:36:05

Well, that footage was actually used in evidence in court to secure a prosecution.

0:36:350:36:40

You use this all the time. It's obvious on you. Do you warn people when you're recording them?

0:36:400:36:44

Yes, we have to. It's part of legislation. We must tell people we're recording them

0:36:440:36:49

to let them know we're listening and recording anything they're doing and saying.

0:36:490:36:53

Does it make a difference? Does it change the way they react to you?

0:36:530:36:56

I believe it moderates their behaviour

0:36:560:36:58

if they know we're recording everything.

0:36:580:37:00

There's no denying what they said or done.

0:37:000:37:02

-So, they quieten down a bit, do they?

-Some do.

0:37:020:37:04

Some play up. On the whole, they moderate their behaviour.

0:37:040:37:08

What's really interesting is that is used in evidence.

0:37:080:37:11

We've got some footage of a PCSO who was called to a robbery which was actually ongoing.

0:37:110:37:16

It's really important for you these days, isn't it?

0:37:160:37:19

You can go round and film stuff you wouldn't perhaps have got otherwise.

0:37:190:37:21

Absolutely. It's best evidence. We can show other people what we saw and heard first-hand.

0:37:210:37:26

-It's excellent.

-What she did, that police community support officer,

0:37:260:37:30

was she went back afterwards and she looked at the door and all the rest of it.

0:37:300:37:34

I guess when you're going through it, it's obvious what happened, or more obvious?

0:37:340:37:38

On that footage, you show how the person got into the premises and the damage they caused to get in.

0:37:380:37:43

-It's brilliant evidence.

-That was used in evidence.

0:37:430:37:46

What about you? Is it used as a deterrent in some ways as well?

0:37:460:37:50

People change their behaviour, but...

0:37:500:37:52

I've used it for evidence to a local nightclub.

0:37:520:37:55

They put on an under-18 disco. They didn't realise the effect it was having on our community.

0:37:550:38:00

All the young people from all the towns were coming into this nightclub.

0:38:000:38:04

We were stopping the young people that had been pre-loaded with alcohol.

0:38:040:38:08

Before they got to the nightclub.

0:38:080:38:10

The nightclub wasn't aware of the carnage that was going on around their nightclub.

0:38:100:38:15

We were able to record it on video and play it back to them.

0:38:150:38:19

Then negotiate what we should do in the future.

0:38:190:38:22

This really makes a difference to policing, I guess.

0:38:220:38:24

Absolutely! It's a way of addressing things

0:38:240:38:27

without having to go through the laborious processes of taking them to court or anything.

0:38:270:38:31

And he's still wanted, look! I can still see him flashing away there. Steve, thank you.

0:38:310:38:35

In my defence, that was four stone ago.

0:38:360:38:39

Now, earlier in the programme, we met 12-year-old Eddie,

0:38:390:38:42

who broke his wrist just before performing at Portsmouth Guildhall Theatre.

0:38:420:38:46

It was a very bad break so he has had a lot of pain killers.

0:38:460:38:49

This all-singing, all-dancing, future star, has become, for now, a quiet and confused young boy.

0:38:490:38:54

A simple fall has landed Eddie in a hospital bed in paediatric A&E.

0:38:560:38:59

He should have been about to go on stage in a national school music competition.

0:38:590:39:04

Instead he's in agony - dosed up with very strong painkillers.

0:39:040:39:08

Have they said what exactly you've done to it?

0:39:100:39:13

-Yes.

-I've broken the wrist.

-Have they?

0:39:130:39:18

Eddie's arm has been put in a temporary cast.

0:39:180:39:21

It will have to be operated on to put it back in place.

0:39:210:39:25

This is the X-ray of Eddie's arm.

0:39:250:39:28

You can see where the fracture is here.

0:39:280:39:31

What they'll be looking at doing in the operating theatre is to put him to sleep.

0:39:310:39:37

Then pull it, as it's called, to try to pull this bone back into place.

0:39:370:39:43

By using X-rays, they will then be able to decide whether that's actually done the job.

0:39:430:39:48

If it hasn't, they'll use wires to come in here

0:39:480:39:51

and here to hold it into place and then they put a cast on it from that.

0:39:510:39:56

From there they'll then be able to check for nerve damage at the end of his fingers,

0:39:560:40:00

to make sure that blood supply and the nerves are running fine.

0:40:000:40:04

They'll keep him in hospital for about a day and then look to see him

0:40:040:40:08

in the fracture outpatients clinic in a couple of weeks' time.

0:40:080:40:12

Missing out on the competition is bad enough

0:40:120:40:14

but there is a chance it could also affect his appearance in a musical in London.

0:40:140:40:19

Eddie has got a part in London, up in Regent's Park open-air theatre

0:40:190:40:24

for the summer, as a narrator, Into The Woods.

0:40:240:40:28

After the shock of not being able to do Rock Challenge,

0:40:280:40:32

it kicked into him that he might not actually be able to do his London performance.

0:40:320:40:37

-Rehearsals start in two weeks' time.

-Good luck with your show. You'll be all right.

0:40:370:40:41

They'll get you sorted, OK?

0:40:410:40:43

There'll be lots of shows.

0:40:430:40:46

All right? Good luck!

0:40:460:40:48

-Thank you.

-You're welcome. Bye-bye.

0:40:480:40:50

A lot happier, Eddie and Sue are with us here.

0:40:520:40:55

First up, let's see the wrist.

0:40:550:40:57

Hold it up!

0:40:570:40:59

Can you twist it around? No pain.

0:40:590:41:02

-No.

-Working perfectly well?

-Mm-hm.

-Even if I squeeze it?

0:41:020:41:05

-It's all right.

-Yeah.

0:41:060:41:08

-So, they were taking you off to maybe operate on you. Did they have to put wires in your hand?

-Nope.

0:41:080:41:13

-I bet you were pleased about that, weren't you?

-Yeah, very.

0:41:130:41:15

Also, you were looking miserable because of this thing up in London.

0:41:150:41:19

What was the thing in London?

0:41:190:41:20

It's a performance of Into The Woods,

0:41:200:41:23

at open-air theatre in Regent's Park.

0:41:230:41:25

A good plug. Is it still going?

0:41:250:41:27

-Pardon?

-Is it still going?

-Yeah.

0:41:270:41:29

-Good plug. So, was this your first opportunity at a London...?

-Yeah, it was.

0:41:290:41:35

Really! This was your big break.

0:41:350:41:38

No wonder you were looking miserable.

0:41:380:41:40

But, because... How long were you in plaster for?

0:41:400:41:44

-Six weeks.

-Six weeks.

-So, it's a bit longer.

0:41:440:41:46

You thought, at first, four weeks. Six weeks.

0:41:460:41:49

You were wondering whether you'd be able to get to do the show.

0:41:490:41:51

You did and we can show a little bit of a clip of that, of you, in the show. Here we go!

0:41:510:41:56

-Which one's you?

-In the front.

0:41:560:41:59

That's you in the lead.

0:41:590:42:01

The narrator.

0:42:010:42:02

CAST SING

0:42:020:42:04

That's you on the West End.

0:42:060:42:07

That's you, famous and in London.

0:42:070:42:09

-That's very cool, isn't it?

-Yeah.

0:42:090:42:12

You must have realised. For you, having all these hopes for his future and opportunities,

0:42:120:42:16

-to have an opportunity almost taken away, you must have felt terrible.

-Yeah, ad for him. Heartbreaking.

0:42:160:42:22

-You've got to pick him up and say, don't worry about it.

-Yeah, don't worry. What will be, will be.

0:42:220:42:28

What will be, will be. If we have to phone them and say, please...

0:42:280:42:32

-It worked out in the end, didn't it?

-Mm-hm.

-Are you going to be a big star?

-Hopefully. Yeah.

-Films?

0:42:320:42:39

-Both. Yeah.

-Why not? Do everything if I was you. Do a bit of everything. Wish I could dance.

0:42:390:42:44

I very definitely can't. Anyway, nice to see you looking so well. Louise...

0:42:440:42:48

You know we were talking about technology earlier, I've been to the museum. I've raided it.

0:42:480:42:52

I am told this is the right way to hold the truncheon.

0:42:520:42:54

They stopped using this one in about 95. This is an old radio.

0:42:540:42:58

This is just the battery and that's how you talk.

0:42:580:43:03

Time to go. We've ended the show.

0:43:030:43:05

Over and out. Real Rescues. See you all next time.

0:43:050:43:08

Subtitles by Red Bee Media Ltd

0:43:230:43:27

E-mail [email protected]

0:43:270:43:30

Nick Knowles and Louise Minchin present dramatic events from the day-to-day work of the emergency services, going behind the scenes at one of Britain's biggest police control centres.

A life is saved by a passer by after a man collapses in the street and there is also a look at the helmet camera that is replacing old-style police notebooks.