Episode 12 Real Rescues


Episode 12

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Today on Real Rescues, fire rages in a fourth-floor flat, the occupants are asleep in their beds

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and it's up to a man driving past to raise the alarm.

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I knackered my thumbs and hands trying to break down the doors and windows.

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The moment a skier surfaces after being buried alive

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in an avalanche. Trapped under the snow for 15 minutes,

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her friends expected to find her dead.

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And a parent's terror as their baby stops breathing.

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How a mum and dad bring their baby back from the brink of death

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and discover she has a rare, undetected condition.

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Hello and welcome to Real Rescues.

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Today we are at this very impressive control room

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of South Western Ambulance Service.

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And they are a busy bunch.

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They take up to 30,000 calls a month,

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not just from people who live here

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but also from the 17.5 million tourists who visit every year.

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A fire has taken hold in a block of flats.

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Flames are billowing from the fourth-floor balcony.

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It's a race against time to fight it and make sure all of the residents are safe.

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On the floor below the fire, there's another problem.

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They can't alert the people who live there to the danger.

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SIRENS WAIL

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Saturday morning, and Green Watch from St Mary's Fire Station have an emergency that's just down the road.

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45 minutes, straight on it.

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They're there within moments,

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but a vicious blaze has taken hold.

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At least three flats are affected, potential casualties unknown.

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We need to get some water on that as quick as we can.

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Swiftly, watch manager Tim Harrison must work out the best way

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to use his resources.

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I quickly sent a message requesting another three fire engines.

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You have to try and see through the size of the flames

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and actually ascertain what is affected.

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Is it purely the balconies, as we've been called to?

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Or was the initial call made in error

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and actually it has spread from within the flats?

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And then, my second thought was to confirm that there's nobody in any of the flats.

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First, the crew need to try and stop the flames raging out of control

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and buy themselves some time.

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Firefighter Richie Howting douses them with a powerful jet.

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Agitated, a man comes up to Tim.

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The information he told me

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was that one of the flats was definitely empty,

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the flat on the third floor, he couldn't get an answer

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and the flat on the fourth floor,

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there was two people unaccounted for.

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My main fear is that this is now the person who's reported the incident.

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A much greater sense of urgency, because we know people's lives are on the line.

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We, as firefighters, are prepared to take a lot more risk to deal with the incident.

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They've beaten back the flames for now.

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To put this fire out completely and search for any missing person,

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they need to get inside fast.

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We'll need to extend this, as well.

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Because the incident was so high, and we were unable to park close to it.

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It was a lot more difficult, we had to extend the hose to 120 metres.

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With the number of people we had getting the hose to the front door of the flat,

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with enough hose to reach through it, was a lot of work. Especially when they're trying to work fast.

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Wearing breathing apparatus, Richie and fellow firefighter Tim O'Donnell will be the first

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to go into the main flat that's on fire on the fourth floor.

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While the pair get ready,

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watch manager Tim is pointed towards the flat's occupants, Andrew and Mia.

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The guy in the top-floor flat is here.

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They've got out safe and well,

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but they've had a terrifying experience.

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All I can remember was a banging.

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I jumped out of bed and opened my bedroom window and looked down

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and all I could see was the traffic and everyone's pointing

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at the building, "Get out of the building, get out of the building."

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All I could see was smoke coming down the corridor.

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I woke up Andrew quickly and said to Andrew,

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"Get up, the place is on fire."

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I ran out into the corridor and I saw black smoke going past the window.

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I carried on into the living room because I heard a burning sound

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and all I could see was a massive rolling fireball at the doors.

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It was the whole height of the doors

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and was looking like it wanted to come into the room.

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It was a complete moment of panic.

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You've seen something that you've never seen before in your life and it scared you to death.

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All you want to do is get out and get away from it.

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He shouted to me, "Mi, get out of the place."

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I didn't even realise that the fire was that big until I got out

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of the building and looked at the balcony and I saw it was actually that big.

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It's not just her property that Mia's worried about -

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she knows her pet's inside and the flames start up again.

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All I can remember is trying to shout out to my cat and I couldn't find her. I was terrified about her.

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Upstairs, Rich and Tim have now gone into the burning top-floor flat.

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As we entered the flat,

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the smoke was down to the floor, so visibility was more or less zero.

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Meanwhile, reinforcements have arrived

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from neighbouring station Hightown.

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With everybody accounted for on the top floor, Tim wants them to concentrate on the flat below.

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First, second and third floor, you'll need to break in.

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On a Saturday morning, there's a chance people were lying in

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and had been overcome by fumes entering their flat.

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I have teams fire-fighting on the top floor, teams for search and rescue on the third floor.

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The fate of both human and animal could be decided in the next few minutes.

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Later, we'll see how a quick-thinking passer-by put his own life at risk

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to raise the alarm inside the block of flats.

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Now, it's so calm in here that it's easy to forget that

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the call-takers in this room are dealing with 999 life-and-death emergencies all the time.

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-I want to speak to Sophia. Are you OK to talk?

-Yes.

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You're new here, aren't you? You have been here a month, is it busy?

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It's been going really well, yes. And very busy, yes.

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How many calls do they take?

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South-western Ambulance Service take about...1,200 calls a day.

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-That's a lot, isn't it?

-Yes.

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And how long, normally, are you on a call for, more or less?

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It can be anything from two to three minutes, up to 15.

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And what sort of calls, in the last couple of days, for example, what sort of calls have you been taking?

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Chest pains, falls and faints and things like that, yes.

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Falling, where were people falling?

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Falling down the stairs, or falling in their own home. The elderly.

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-And that's the kind of bread-and-butter of your daily life?

-Yes.

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Thank you, Sophia, I'll let you go.

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So not all calls are like the one we're about to hear.

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A six-day-old baby is struggling to breathe,

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her parents are desperate and they need immediate help,

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so they dial 999.

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While all that was going on, Ian was speeding to the rescue.

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I know that's the first time you've heard that.

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It's quite harrowing, really,

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listening to it on the telephone.

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It is, isn't it?

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You didn't have any idea really how sick she was, did you?

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We were told we were responding to an unresponsive baby

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-that was breathing, but that's the only information I had.

-OK.

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Ian was just moments away, but Eliza Lily, as we heard,

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is still struggling for breath.

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Her cries have faded and things seem to be taking a turn for the worse.

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Very soon after that, I'm glad to say, you arrived.

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When you saw her,

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did you realise she was very sick, very quickly?

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Yeah, I mean, she was lifeless on the table with Michelle over her.

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I couldn't tell that she was breathing at the time.

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She was blue, got me stethoscope out,

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had a listen to her heart and lungs, could hear she was breathing

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although it was laboured and very slow.

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So then, just helped her with a little bit of oxygen,

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and then doing my basic baseline tests.

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The main thing we do,

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or one of the things we do, is prick the baby's heel,

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which gives us a little bit of blood.

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-Test the blood for blood glucose.

-Normally they would cry?

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Normally, they would cry when you do it.

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I've never had a baby, apart from Eliza Lily, that's not cried.

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-Oh, gosh!

-And that showed up a reading of low on our machine.

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So, quite quickly, you realised that was the problem? The blood sugar level?

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It was, yeah, causing lack of glucose and oxygen to the brain,

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which was affecting her breathing.

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What did you do then?

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I then had to go to my protocols to check how much glucagon...

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We carry an injection called glucagon, a synthetic drug...

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A hormone that's like glucagon in the body

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that we give intramuscularly, but I had to obviously down-scale the amount.

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-She was so tiny.

-Yeah, she was six days old.

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I drew that up. The crew had arrived by then, to back me up.

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-I then administered the glucagon.

-Did it make a difference?

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Within a minute, she was breathing better,

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she was a little bit more responsive,

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so you know, it does actually work and gets in quite quick.

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And you heard her cry on the tape, but when you were there, she didn't cry.

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-No, not at all.

-Which is very worrying, isn't it?

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She was very lucky you were there.

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Thank you, Ian, for coming to tell us about that.

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Ian's quick diagnosis may have saved Eliza Lily

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from brain damage or even death.

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She was referred to Great Ormond Street Hospital,

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where they discovered she had a condition called

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congenital hyperinsulinism.

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It's a very rare condition,

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which affects only one in 40,000 children.

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Castles were built in the first place to stop people getting in.

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We're about to see how one historic fortress is still doing its job

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so well, the coastguard helicopter had a difficult time reaching

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an injured sightseer.

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The coastguard helicopter is flying from its base

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in Portland to an emergency at Corfe Castle near Swanage.

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Amidst the ruins of this 1,000-year-old fortress,

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a man has fallen between the rocks and injured his foot.

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-Are you into wind?

-Into wind.

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'You see the clean area to his back and right?'

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It's impossible to get a vehicle up the 55-metre hill

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with its ancient ruins, so the only way to get him out

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is to use the helicopter.

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But this is a National Trust site,

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and it's very popular with tourists.

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'What we've got is a lot of people here

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'who are going to cause us an awful lot of problem at the moment.

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'Our rotor wash, I can't get any picture of it here.'

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The rotor blades of the helicopter will cause a massive down-draught

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as it approaches, enough to frighten, or even injure,

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anyone in the vicinity.

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On board the helicopter, preparing to be winched down, is Pat Holder.

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They see the helicopter there, and it's an attraction,

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so they tend to flock to wherever the aircraft is.

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The last thing we want is any further injuries due to

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flying debris, caused by the downwash from the aircraft.

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It's impossible to clear the castle grounds,

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but the emergency services already on site

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can move people away from the winching area.

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They plan to land Pat some distance away from the busiest part,

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but the tourists are not the only problem.

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We have the confined area of the castle.

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We were trying to get into it.

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It was physically impossible to land the aircraft in the confines,

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so we knew from the word go it would be a winch extraction.

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They need to work out exactly where to place Pat

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safely between the ruins.

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If we put you down in the 3 o'clock, are you happy with that position?

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-Yeah.

-Right one, and steady. Just go left slowly, five.

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We're just starting to blow all the dust up.

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We're going to ask the ambulance man to move these people out of the way.

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The pilot and winch operator liaise closely.

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Are you happy to go through that gap and put Pat in that area there?

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If we aim to put Pat in there,

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that will stop the rotor wash hitting these people behind us.

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OK.

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Just a little bit, I'd say about another unit further forward. OK.

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If we just move over this area now, it'll stop all the problems with the rotor wash onto those people.

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They'll still get some, though.

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They'll get a bit, but nowhere near like we had. OK, right, slowly now, at 15.

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Right six. Just going over the area now, right five. Clear the winch.

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-Clear the winch.

-Right four.

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Right three. Well clear. Right two.

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You can give a certain amount of direction from the end of the winch,

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but you've not always got control of which direction you're facing.

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Pat's ten to the deck, five, four, three, two, one. Contact!

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Empty hook, winch in gear, forward and left to clear the area

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whilst recovering the hook to the aircraft.

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44-year-old Gary Swan has been in great pain from his injuries.

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He had been enjoying a weekend in Dorset

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following his Under-11 rugby team's success earlier that weekend.

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Now the fun is over

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and he just wants to be taken away from this tourist attraction.

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You could hear the helicopter flying in,

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and that was hovering above,

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and everyone was told to move back down the car,

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there was dust everywhere.

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The land ambulance crew have already splinted Gary's foot

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and given him pain relief.

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So this time, there's no need for Pat's medical skills.

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-Am I clear to start winching now?

-You are, yes.

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Within a few minutes, Pat indicates that he's ready to begin

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winching Gary up to the helicopter.

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Looking for something beneath the tail with that structure behind.

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Two, one... Height is good at this time.

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From here, it's right only, through the gap, at 15.

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It's an intricate operation.

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They're very close to the ruined walls.

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You're edging towards the forward end of the wall.

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It's right only from here, then, at 10.

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'As far as the winching of the casualty,'

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it quite simply involves the aircraft moving over the top of us.

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I'm stood with him, I come up with him at all times.

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Realistically, I'll defend him against any obstructions,

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hazards, on the way up to the aircraft.

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Hooks on. Winching in.

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-Are you recovered, Pat?

-Yes.

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OK, continue to winch in.

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OK, you've got Pat now 20 feet below the step.

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-OK, we've got a problem now.

-Roger. 10 feet below the step.

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We're spinning round really fast and I thought, oh!

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At the step.

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At the doorway.

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OK, and bringing Pat and the casualty into the cabin.

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And with the doors all open, you could see out.

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And the noise, it's a totally different experience

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from a small helicopter.

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Get you clear, up and left, start clearing the area.

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It's just two minutes' flying time to Poole Hospital.

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Once there, Gary will be thoroughly checked over

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and his foot will be x-rayed for any breaks.

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And hospital doctors found Gary had broken his foot -

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he was off work as a BT engineer for 12 weeks.

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Now, the South West of England is a beautiful part of the world,

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which attracts thousands upon thousands of tourists every year,

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but sometimes they find themselves in trouble

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and it can get a little complicated, as Claire is just about to tell me.

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-You're OK to talk?

-Yes, that's fine.

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-Because they don't know where they are.

-That quite often happens.

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We had a couple walking along a coastal path,

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I had a very distressed lady call to say her partner had slipped

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20 feet down the cliff onto the beach.

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She managed to get down to assess him -

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he was semi-conscious, bleeding, but she didn't know where she was.

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So we normally ask if they can see any landmarks, any buildings.

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She could see a building back on the top of the cliff,

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so she made her way up there.

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She found out the name, it was a cafe.

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I took over the call with the cafe owner

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and she sent some help down with the lady, a first-aider,

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to assess the problem and provide any initial first aid.

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And then you can get the team on its way.

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Yes, we had a vehicle running, a car and an ambulance,

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and because of limited access to the beach, we had to arrange for

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the Coastguard helicopter to attend and lift the gentleman out of danger.

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-And everything was OK?

-Yes, it was.

-Brilliant.

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Claire, thank you. I'll introduce you to someone else,

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hopefully he's not still on the phone. Phil, over here,

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may have some advice for anyone that is going on holiday.

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-Phil, can you swing yourself round, can I disturb you?

-Sure.

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It happens all the time, tourists go on holiday,

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they have a great time, but they forget where they are.

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Any tips you can give us?

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Well, especially when camping or staying in caravan sites,

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make sure you know the name and the town that you're staying in,

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that's always a bonus, because quite often, people say, "I'm in the general area of..."

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And you can often find that there are three campsites, all in a row

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and we've got to find out where you are somehow.

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-And your caravan number might be useful as well.

-Caravan number or pitch number, if you're in a tent.

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And practical things like carry your postcode around, make sure first aid boxes are available.

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Yeah, there's always first aid sites on campsites nowadays,

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some of them have automatic defibrillators available.

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It's good to know if there are any first aid posts available.

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-There are often first-aiders on the campsites as well.

-Yeah.

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And ramblers always carry a map, don't they?

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Well, some don't, unfortunately, and they say,

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"I've been here and I'm going to here and I'm in between the two.

0:20:110:20:16

-"Can you help me?"

-So, work with your coordinates on your map.

0:20:160:20:20

It does help, if you know where you are, we'll know where you are.

0:20:200:20:25

-And it does help a lot.

-All right, Phil, thank you very much.

0:20:250:20:27

-Get back to work.

-Thank you very much!

0:20:270:20:29

Still to come on Real Rescues -

0:20:320:20:34

entombed in a wall of snow, how a woman was saved by her friends

0:20:340:20:38

after being buried alive in an avalanche.

0:20:380:20:42

And what is a rapid takedown? We'll be showing you -

0:20:420:20:46

and it involves this.

0:20:460:20:47

Earlier, we saw how a fire has taken hold in a block of flats.

0:20:520:20:55

Some of the residents were asleep when the fire started

0:20:550:20:58

and they owe their lives to the swift actions of a passer-by.

0:20:580:21:00

He was driving past when he saw the flames

0:21:000:21:03

and ran in to raise the alarm.

0:21:030:21:05

OK!

0:21:060:21:08

-We've got no water in the hose!

-Water in the hose reel!

0:21:110:21:15

Pump operator!

0:21:150:21:16

Three flats are alight and fire crews are having to fight the fire on several fronts.

0:21:160:21:22

Outside, they're trying to dampen down the flames that keep

0:21:220:21:25

reappearing on the balcony.

0:21:250:21:28

And run hundreds of metres of hose to two sets of firefighters

0:21:280:21:32

who are wearing breathing apparatus and tackling the blaze from inside.

0:21:320:21:36

With several properties involved,

0:21:370:21:39

watch manager Tim Harrison has had to marshal his forces carefully.

0:21:390:21:45

As long as an incident is still persons reported, there's still

0:21:450:21:47

a lot of pressure on and you're preparing for people to be brought

0:21:470:21:51

out and having to resuscitate them or treat them for their burns.

0:21:510:21:55

Thankfully, after breaking down the front door of the flat

0:21:550:21:58

on the third floor, the firefighters have been able

0:21:580:22:01

to confirm the building is now completely empty.

0:22:010:22:04

On the floor above, firefighter Richie is part of a two-man crew

0:22:050:22:08

in the flat most consumed by the fire.

0:22:080:22:12

We had a thermal imaging camera with us,

0:22:120:22:14

which helped us locate the fire in the lounge,

0:22:140:22:17

just inside of the balcony, it was the couch that was alight.

0:22:170:22:21

Down below, the occupants of the flat, Mia and her boyfriend,

0:22:230:22:26

Andrew, have had to watch as her home has been engulfed by fire.

0:22:260:22:31

Obviously, when she's looked up at the flat, she's seen all

0:22:310:22:34

her possessions that she owns in the world go up in smoke.

0:22:340:22:37

So, devastating.

0:22:370:22:39

I was actually crying, screaming still. My cat.

0:22:390:22:44

I was really terrified about my cat.

0:22:440:22:46

The mood is tense as everybody waits for news from the firefighters

0:22:470:22:51

inside the building.

0:22:510:22:53

Is that them at the door?

0:22:530:22:56

Red Control to Red Team One, are you confirming fire is now out, over?

0:22:580:23:02

The fire in the top-floor flat has been successfully put out.

0:23:050:23:09

And Mia's cat, Jenna, has been found.

0:23:090:23:12

Jenna is obviously a little jumpy after her ordeal,

0:23:200:23:24

but Mia is soon reunited with her moggy.

0:23:240:23:27

She was smelling of smoke and everything,

0:23:270:23:30

but I was really happy and relieved to see her.

0:23:300:23:34

She was on the bed, her face stuffed in between the pillows,

0:23:340:23:37

getting away from the smoke,

0:23:370:23:39

and that's how she managed to survive from the smoke.

0:23:390:23:42

But their flat is far from unscathed.

0:23:440:23:46

It's the most badly damaged of the three flats involved,

0:23:460:23:50

as the fire had spread from the balcony into the living room.

0:23:500:23:54

However, if it hadn't been for the actions of passing motorist Pete,

0:23:540:23:58

things could have been a lot worse.

0:23:580:24:00

He pulled over after seeing fire creep up the building.

0:24:020:24:05

He started banging on the lobby door until somebody let him in.

0:24:050:24:09

Me and this other guy

0:24:090:24:11

went up and down the stairwell banging on the doors.

0:24:110:24:14

Flat number two, there was a bit of smoke in there, not too much.

0:24:140:24:18

Dragged them all out, there was about four of them in there.

0:24:180:24:21

Went up to the third floor, couldn't open the door.

0:24:210:24:24

Went to the fourth floor, that door was open,

0:24:260:24:28

there was loads of smoke in there.

0:24:280:24:30

Most probably about that height.

0:24:310:24:35

Two people legged it out. Checked with them there was no-one else

0:24:350:24:38

in there, they said there was only two of them.

0:24:380:24:40

Pete then stayed on hand

0:24:400:24:42

to update the arriving fire crews on the situation.

0:24:420:24:45

The effects of adrenaline and smoke inhalation

0:24:450:24:48

are now starting to take their toll.

0:24:480:24:50

Yeah, I am, yeah.

0:24:520:24:54

In fact I'll lean against here, actually, for a second,

0:24:540:24:57

if that's all right.

0:24:570:24:58

Worn out.

0:25:010:25:03

I've knackered me...

0:25:040:25:05

Knackered my thumbs and my hands

0:25:070:25:09

trying to break down the doors and the windows.

0:25:090:25:12

An aerial ladder platform is being used to dampen down

0:25:120:25:15

the last remaining hotspots on the roof of the flat.

0:25:150:25:19

Now the job of working out what's caused this blaze

0:25:190:25:22

falls to fire investigation officer David Lock.

0:25:220:25:26

Early indications and eyewitness reports suggest

0:25:260:25:29

that even though the top-floor flat is the most badly damaged,

0:25:290:25:32

the fire may have started on a balcony a couple of floors below,

0:25:320:25:36

spreading up until it could go no further on the fourth and top floor.

0:25:360:25:41

We're now on the fourth floor. One of the issues is here,

0:25:410:25:45

is that any heat rising

0:25:450:25:47

and any flames coming up can't go through this wood.

0:25:470:25:51

This is solid above.

0:25:510:25:52

So therefore it is going to now percolate across here

0:25:520:25:55

and obviously radiate heat down.

0:25:550:25:58

The fire then spread from the balcony inside Andy and Mia's flat

0:25:580:26:01

via the air vent.

0:26:010:26:03

The sofa was set against the wall,

0:26:030:26:06

and where the fan unit, extract unit is above it,

0:26:060:26:10

you can see that the flames have come in through

0:26:100:26:13

and it's actually dropped in and caused some fire damage

0:26:130:26:16

on the sofa in that area.

0:26:160:26:17

The exact cause of this severe fire will be decided

0:26:170:26:20

after Dave finishes his investigation.

0:26:200:26:23

But for now, Andy and Mia are just glad

0:26:230:26:26

they're still around to find out.

0:26:260:26:28

What we are told is that

0:26:280:26:29

we were very close to just suffocating in our sleep.

0:26:290:26:32

Just the smoke would have suffocated us.

0:26:320:26:34

It's terrifying.

0:26:370:26:38

I can't get it out of my head at all.

0:26:380:26:40

I don't know.

0:26:420:26:44

If it wasn't for the people warning us from the outside...

0:26:480:26:51

There was no alarms to do that, then we'd have been dead.

0:26:510:26:54

After speaking to the fire officer, told us we were very lucky.

0:26:560:26:59

The investigations into the cause of the fire are still taking place

0:27:040:27:07

and the residents hope to be back in their flats very soon.

0:27:070:27:10

There is all sorts of expertise in this room.

0:27:100:27:13

I want to show you around a little bit. This is NHS Direct.

0:27:130:27:16

There is a nurse on a call right there to a patient.

0:27:160:27:18

This is patient transport services. This is non-emergency patients

0:27:180:27:22

being taken to hospital for routine appointments, things like that,

0:27:220:27:25

that's what they're doing, don't want to disturb them.

0:27:250:27:27

Over here, this is the heart of the call centre.

0:27:270:27:30

The call-takers. Emergency calls come right here to this desk.

0:27:300:27:34

And what's really important, just behind them,

0:27:340:27:37

if we swing over here, is the dispatch desk.

0:27:370:27:39

These are the people who send out the ambulances.

0:27:390:27:41

So what happens, the call-taker takes your call,

0:27:410:27:43

they take down the address, they type it into their computer.

0:27:430:27:46

At the same time, the dispatchers are listening to that call.

0:27:460:27:50

They get the postcode at the top and they send out the ambulance.

0:27:500:27:53

So that means when they're telling you "Don't worry,

0:27:530:27:55

"help is on the way," that's how it is on the way,

0:27:550:27:58

because they know and they've sent the ambulance to you.

0:27:580:28:00

Brilliant stuff. Now, a marvellous story of survival for you.

0:28:000:28:04

This is the moment a skier emerged after she was buried in snow.

0:28:040:28:08

She and her friends triggered an avalanche while skiing off-piste -

0:28:100:28:13

that's off the usual ski paths - when a wall of snow buried her.

0:28:130:28:17

It was up to her friends to find her and dig her out,

0:28:170:28:19

and that is exactly what they did. One of her friends is here, Gordon.

0:28:190:28:22

And of course the smiley face of Rhianna. I'm very pleased to see you!

0:28:220:28:26

Gordon, it looks as if you've still been skiing, with that tan there.

0:28:260:28:29

Yeah, we had some fantastic weather towards the end of the season.

0:28:290:28:33

Lucky ratbags! Now, back to you, Rhianna.

0:28:330:28:35

Obviously a whole group of you were skiing. You lost balance?

0:28:350:28:38

I collided with one of the snowboarders,

0:28:380:28:41

actually. We had a minor collision, I lost both skis, tumbled a bit,

0:28:410:28:45

and then sort of everybody

0:28:450:28:46

was on the big ledge of snow

0:28:460:28:48

that was just waiting to break away, and it did, and it carried me...

0:28:480:28:51

-What was it like?

-Pretty horrendous.

0:28:510:28:54

I mean, initially I didn't think it was a big deal, you know,

0:28:540:28:58

you're used to snow, you kind of get a bit trapped

0:28:580:29:00

and tumbled in it sometimes, but then I couldn't breathe at all

0:29:000:29:03

and I only was able to breathe after it came to a stop,

0:29:030:29:05

and I'd tumbled 100-odd metres down the slope.

0:29:050:29:08

-And you're just stuck?

-It sets like concrete.

0:29:080:29:10

I found out recently that you're actually supposed to swim

0:29:100:29:13

whilst it's falling, and then you can possibly get to the top,

0:29:130:29:15

but as soon as it stops, you're set, you're done.

0:29:150:29:18

It sets like concrete.

0:29:180:29:20

-Right on top of you, and you're struggling to breathe.

-Yes, exactly.

0:29:200:29:23

I was actually face-down and my arms were sort of frozen like this,

0:29:230:29:26

and yeah, you can kind of half breathe through it.

0:29:260:29:29

Oh, my goodness. Now all of a sudden, Gordon, you realise,

0:29:290:29:32

part of a gang, that you're missing one.

0:29:320:29:34

And you start the search party.

0:29:340:29:36

You've got your ski poles out and you're prodding away.

0:29:360:29:38

But it must have been a vast space that you were looking.

0:29:380:29:41

The search area was huge.

0:29:410:29:42

George, who'd been involved in it as well,

0:29:420:29:44

he'd actually been swept down over the top of Rhianna,

0:29:440:29:47

Jim had been caught in it, but he hadn't gone down very far,

0:29:470:29:51

so we were looking at about 100m between George and Jim

0:29:510:29:54

and Rhianna could've been anywhere in between, with 20,

0:29:540:29:57

30m across, so it was a big area to search.

0:29:570:30:00

-At which point, you're losing consciousness now.

-Yes.

0:30:000:30:03

I was under the snow for about 15 minutes,

0:30:030:30:06

but five minutes of consciousness is what I reckon at this point.

0:30:060:30:09

I couldn't really breathe, I heard my phone ringing,

0:30:090:30:11

cos they were trying to call me to see if maybe I'd skied off,

0:30:110:30:13

but I couldn't get to it, obviously.

0:30:130:30:17

I was screaming for help and no-one could hear me.

0:30:170:30:19

I could kind of see up and which way was up, because of

0:30:190:30:22

the light, and I could hear muffled sounds, but no-one could hear me.

0:30:220:30:25

It's making me panic, now!

0:30:250:30:27

So, you're prodding away with poles and you eventually dig her out

0:30:270:30:31

and she wasn't, I imagine, looking in the greatest of states.

0:30:310:30:35

No, I've seen her looking better.

0:30:350:30:36

Her face was pure white and her lips were purple. She wasn't breathing.

0:30:360:30:40

I looked at her face and I just thought she was dead.

0:30:400:30:43

Started giving her CPR.

0:30:430:30:46

It took four or five breaths

0:30:460:30:47

before we got a tiny little breath out of Rhianna.

0:30:470:30:50

Then, she came to slowly after that.

0:30:500:30:52

-You were under for about 15 minutes, weren't you?

-Something like that.

0:30:520:30:55

We can only estimate from the times of the phone calls.

0:30:550:30:58

Normally people say after 11 minutes, it's all over.

0:30:580:31:01

-Looking for a body, I think, is what we were told at training.

-You're very, very lucky.

0:31:010:31:05

Now, the one thing I've noticed is you've bought lots of equipment in

0:31:050:31:08

and you've shown me this, which is what?

0:31:080:31:11

This is a transceiver. Basically,

0:31:110:31:13

you should always have one of these

0:31:130:31:15

if you're going out skiing off-piste.

0:31:150:31:18

It's emitting all day, and if you get buried -

0:31:180:31:20

everyone else has to have one as well, that's very important.

0:31:200:31:25

They set theirs to receive, then they can find you -

0:31:250:31:28

it tells you how far away someone is, how many metres, and what direction to find them in.

0:31:280:31:33

So if you're going off-piste, always take one of these.

0:31:330:31:35

-Yes.

-And you've been on an avalanche course, both of you?

-Yes.

0:31:350:31:38

My mother paid for all of us to do an avalanche course and...

0:31:380:31:42

You know... Bit late for our one,

0:31:420:31:44

but will probably all be skiing off-piste again and have been since

0:31:440:31:48

and we realised how stupid we were

0:31:480:31:50

and how you've got to know the conditions.

0:31:500:31:53

-Thank you very much for telling us your story.

-No worries.

-Well done.

0:31:530:31:56

Give him a kiss now, go on!

0:31:560:31:58

-Thank you!

-That's what I like! He's been waiting for that all winter.

0:31:580:32:02

Any idea what a rapid takedown might be?

0:32:040:32:07

Well, I don't, and Rob and Phil are here to show me.

0:32:070:32:10

-Do the honours, Rob.

-OK - keep looking at me, keep nice and still.

0:32:100:32:13

I'm just going to come under your arms.

0:32:130:32:15

-Phil will come behind you.

-Yes.

-Are you there, Phil?

-I'm on.

0:32:150:32:18

-Keep looking ahead - don't move your head.

-Oh, my goodness!

-Are you on?

0:32:180:32:22

-Ready, set, walk.

-Where am I going? Whoo!

0:32:220:32:24

-Oh, that's actually surprisingly relaxing.

-I'm on.

-I'm off.

0:32:260:32:30

-I'm on.

-I'm off.

-Have you finished?

-We've finished.

0:32:330:32:36

Oh, thank you. The reason we're showing you this

0:32:360:32:38

is because paramedic Hannah Hunter is about to use this technique.

0:32:380:32:41

She's been called to an A-road crash in rush-hour traffic

0:32:410:32:44

where several people have been hurt.

0:32:440:32:46

SIRENS WAIL

0:32:460:32:49

We're going to a two-car RTC.

0:32:490:32:52

There's apparently three children in the cars

0:32:520:32:54

and the airbags have gone off in one of their faces, apparently, but that's all we've got so far.

0:32:540:32:59

Arriving, Hannah is confronted with a busy scene.

0:33:030:33:07

It turns out that three cars were involved in the smash.

0:33:070:33:10

We've got this Vauxhall here, it's come along, basically.

0:33:100:33:13

It's gone into the back of the Peugeot here, which has gone into the Golf.

0:33:130:33:16

Not worried about anyone in the Golf. That was just a tiny tap.

0:33:160:33:19

The Vauxhall at the back of this three-car shunt

0:33:190:33:22

is the most badly damaged.

0:33:220:33:24

A young boy who was sitting in the front suffered mild irritation to his eyes from the airbag dust.

0:33:240:33:29

While he's treated in the back of an ambulance,

0:33:290:33:32

the rest of the medical team deal with the occupants

0:33:320:33:34

of the second car, which was stationary when it was hit.

0:33:340:33:38

Hannah's focus is on Natalie, who was sitting in the back.

0:33:380:33:42

Right, any pain in your neck, first of all? Any pain there?

0:33:420:33:45

-Don't shake your head or anything. Just say yes or no.

-No.

0:33:450:33:47

-Anything down here at all? Down your spine?

-No. There!

0:33:470:33:51

-That's where it really hurts.

-And is it across here as well?

-Yes, yes.

0:33:510:33:55

-And over here?

-Yes. And then down more.

-Down here?

0:33:550:33:59

-That's where the most... That's where it really hurts.

-OK.

0:33:590:34:02

Natalie's friend Claire, who was driving,

0:34:020:34:05

has already been secured to a board to protect her spine.

0:34:050:34:07

Now that Natalie has started to feel pain in her lower back,

0:34:070:34:11

she'll require the same treatment.

0:34:110:34:14

When you get involved in something like this, the adrenaline kicks in and that can mask pain,

0:34:140:34:19

-so as you start calm down...

-I was just shaking.

0:34:190:34:21

..that's when you start feeling the effects of what's happened,

0:34:210:34:24

which is why you're starting to feel the back pain now.

0:34:240:34:27

Is Claire OK?

0:34:270:34:29

As a precaution,

0:34:290:34:31

driver Claire will be taken to hospital for a check over.

0:34:310:34:33

With both ambulances at the scene now occupied,

0:34:330:34:37

a third has been called.

0:34:370:34:40

-We're waiting on yours.

-Oh, no.

0:34:400:34:41

-With me, standing, holding your face!

-Yeah!

0:34:410:34:44

-The whole time?

-Yep!

0:34:440:34:46

They have to take this level of care with Natalie as it's been known

0:34:470:34:51

for people to walk about following a car accident

0:34:510:34:54

and then suffer paralysis later, after aggravating a spinal injury.

0:34:540:34:58

-Hi, Mum.

-'Hi, are you all right?'

0:35:000:35:02

-They're going to put me on a stretcher.

-'Oh, my God!'

-Yeah.

0:35:020:35:06

-It's just my back, yeah.

-'OK.'

0:35:060:35:08

There's a man holding my head, so I can't really talk to you.

0:35:080:35:12

Mum reassured, Hannah starts the process of protecting Natalie.

0:35:120:35:16

..A few more blankets?

0:35:160:35:18

-It's going to be cold for a minute while we get this collar on.

-Whoo!

0:35:180:35:22

Right, I'll attach this and then try and scoop the hair out.

0:35:220:35:25

-I was meant to be going out for dinner and all.

-I'll take her back.

0:35:250:35:28

-Do I have to walk there?

-Walk?

-Is that a ridiculous question?

0:35:280:35:32

You're not walking anywhere.

0:35:320:35:33

Instead, Natalie will have to undergo a procedure

0:35:330:35:35

known rather unnervingly as a rapid takedown.

0:35:350:35:38

Do you reckon we could do the rapid takedown

0:35:400:35:43

and then whilst we strap her on, you move the bus?

0:35:430:35:45

Is that all right, just to get her off her feet?

0:35:450:35:47

Rapid takedown? Is that actually rapid?

0:35:470:35:50

It's not as exciting as it sounds!

0:35:500:35:53

Board is going to come in behind you.

0:35:530:35:56

-You'll feel a hard board, cold, behind you.

-Got it.

0:35:560:35:58

So, now, ready, set, lower.

0:35:580:36:02

That's it. Keep going.

0:36:030:36:05

Now that Natalie has been rapidly taken down from standing to lying,

0:36:090:36:13

she needs to be strapped securely.

0:36:130:36:15

-How old are you, Natalie?

-20 in three weeks.

0:36:150:36:17

Despite it all,

0:36:170:36:20

Natalie is proving to be a remarkably cheerful casualty.

0:36:200:36:24

What's happening to my feet?!

0:36:240:36:26

He's strapping them on!

0:36:260:36:28

-They're all over the place!

-They're off for a tea break.

-OK, see you later!

0:36:280:36:31

-It's all right.

-Thank you!

0:36:310:36:33

-This is so weird.

-I bet it is.

0:36:390:36:42

SHE GROANS

0:36:440:36:46

All casualties from this three-car shunt will be going

0:36:460:36:49

to Poole Hospital's emergency department.

0:36:490:36:52

It's going to be a bumpy three or four-mile road.

0:36:520:36:55

-Really?

-Mm, yeah.

-Oh, no.

0:36:550:36:57

I love rollercoasters, though, so...

0:36:570:36:59

You might like it, then.

0:36:590:37:01

'She'll be off to Poole Hospital for X-rays.'

0:37:010:37:04

She seems totally unfazed by the whole thing.

0:37:040:37:06

Natalie will have a full examination at hospital to rule out

0:37:080:37:11

any spinal injury.

0:37:110:37:12

Now, my favourite stories on this programme

0:37:150:37:18

are about babies being delivered

0:37:180:37:20

thanks to the help of our call-takers.

0:37:200:37:22

-Danielle, is it OK to talk to you?

-Yeah, yeah.

0:37:220:37:24

I know everybody gets competitive -

0:37:240:37:26

how many babies have you delivered on the phone?

0:37:260:37:28

-Five now.

-Five! Congratulations.

-Thank you.

0:37:280:37:31

But I hear the fifth one was the most complicated.

0:37:310:37:33

Yeah, that was a water birth.

0:37:330:37:35

So, for obvious reasons, but talk me through it.

0:37:350:37:37

Why does it get so complicated and so dangerous?

0:37:370:37:40

Mainly because it's a lot easier to deliver a baby not in water.

0:37:400:37:45

There's many things that can happen.

0:37:450:37:47

The baby could intake water, which we wouldn't want to happen.

0:37:470:37:50

The baby can get very cold quite quickly,

0:37:500:37:53

and generally it's just a lot easier and safer to do it out of water.

0:37:530:37:57

So the most important thing is to keep Mum and baby in the water?

0:37:570:38:01

In the water all the time.

0:38:010:38:02

We don't want Mum to lift up so that the baby can take air.

0:38:020:38:06

Mum needs to be submerged all the time to keep baby submerged

0:38:060:38:10

until baby's completely out and then they can bring baby up.

0:38:100:38:13

-So that's what happened in your case?

-Yeah.

0:38:130:38:15

-So you said, "Mum, get back in the water, stay in the water."

-Yeah.

0:38:150:38:18

-And what happened?

-She delivered, and it all happened in four minutes,

0:38:180:38:22

and everything was fine, and a healthy baby girl born.

0:38:220:38:25

A healthy baby girl. So how many's that out of the five?

0:38:250:38:28

-That's five - one girl, four boys.

-Oh, so your first girl.

-Yeah.

0:38:280:38:32

-Oh, congratulations.

-Thank you.

-Well done, you. Where's Louise?

0:38:320:38:35

-Oh, there she is.

-Oh, what a lovely story.

0:38:350:38:37

Paramedics Alison Good and Lindsey Thompson

0:38:370:38:39

are making their way to a woman who's slipped and hurt her leg.

0:38:390:38:42

She's not making a fuss at all,

0:38:420:38:44

but she is going to need a major operation to fix the damage.

0:38:440:38:48

With her 60th wedding anniversary on the horizon,

0:38:480:38:50

it's a worrying time for her and her husband.

0:38:500:38:53

The accident's happened at a shopping centre

0:38:550:38:57

-on the south coast.

-Hello.

0:38:570:38:59

Ironically, 80-year-old Vera Hedger has slipped

0:38:590:39:02

after venturing out to keep a doctor's appointment.

0:39:020:39:05

-Can you tell us what happened, Vera?

-Yes, the walking stick slipped.

0:39:050:39:08

-It's wet.

-Vera's fallen heavily on her hip.

0:39:080:39:12

It's a common accident with older people.

0:39:120:39:14

One in every five beds in orthopaedic wards in the UK

0:39:140:39:17

-are taken up by patients with hip fractures.

-See what I mean?

0:39:170:39:21

-Where have you got the pain?

-It's right on the hip.

0:39:220:39:26

-It's in your hip, is it?

-Hip and the back, really.

0:39:260:39:28

Vera had the lower half of her left leg amputated two years ago

0:39:280:39:32

because of circulation problems.

0:39:320:39:34

I've got an artificial leg as well, which doesn't help.

0:39:340:39:37

The prosthetic replacement doesn't make her any steadier on her feet.

0:39:370:39:41

I've just been to the doctor's for a blood test.

0:39:410:39:44

Alison needs to assess how serious the injury is.

0:39:440:39:47

If Vera's hip is fractured, she'll need surgery.

0:39:470:39:50

Vera, how much pain are you in, sweetheart?

0:39:500:39:53

If you had to give me a number from 0 to 10, 0 no pain, 10 the worst,

0:39:530:39:57

what would you give it at the moment?

0:39:570:40:00

Erm...10.

0:40:000:40:01

-10 out of 10, is it?

-Yeah. Yeah.

-OK.

0:40:010:40:03

She's still smiling, but is clearly in a lot of pain.

0:40:030:40:06

Victor, her husband, is looking much more worried than his stoical wife.

0:40:060:40:11

Until a couple of years ago,

0:40:110:40:13

they'd always prided themselves on their good health.

0:40:130:40:16

So, for this pain you've got in your hip, Vera,

0:40:160:40:18

I can give you gas and air.

0:40:180:40:20

-Have you ever had that before?

-No, only when I was pregnant.

-OK.

0:40:200:40:24

Same thing. Exactly the same thing. We'll try you with some of that.

0:40:240:40:28

Do you want to give that a go?

0:40:280:40:30

-Yeah.

-Yeah? OK.

0:40:300:40:31

The last time Vera had gas and air was more than 40 years ago,

0:40:310:40:35

when her son was born.

0:40:350:40:36

It's a mixture of oxygen and nitrous oxide - laughing gas -

0:40:360:40:40

which should take the edge off her pain.

0:40:400:40:43

What you need to do, Vera, is hold that in your hand.

0:40:430:40:46

Try not to press the button at the end,

0:40:460:40:48

cos it'll just push it straight into your mouth.

0:40:480:40:50

Form a seal round the edge, and a nice, big, deep breath in.

0:40:500:40:54

We do have alternatives,

0:40:540:40:55

but we can give you something else once we get you on the ambulance.

0:40:550:40:58

Getting onto the trolley is going to be painful.

0:41:020:41:05

On your good leg.

0:41:050:41:06

That's it, well done.

0:41:090:41:11

Swing that round. Big breath. There we go.

0:41:110:41:14

Don't think we're going to get very far with the instruments...

0:41:140:41:18

Fortunately, the gas and air has kicked in,

0:41:200:41:23

and Vera is feeling quite light-headed.

0:41:230:41:26

-How's that pain at the moment, Vera?

-It's not too bad.

0:41:260:41:29

The journey to hospital could be a bumpy ride,

0:41:290:41:32

so student paramedic Lindsey is trying to persuade her brave patient

0:41:320:41:36

to take some stronger painkillers.

0:41:360:41:39

It's up to you.

0:41:390:41:40

-If your pain's 7 out of 10, Vera, that's quite strong.

-Yeah?

0:41:400:41:43

-Yeah, yeah.

-Some paracetamol?

-We've got stuff stronger than that.

0:41:430:41:47

We've got codeine or ibuprofen.

0:41:470:41:48

Well, OK, I'll have one of the stronger ones.

0:41:480:41:51

-One of the stronger ones.

-Yeah.

-Ibuprofen?

0:41:510:41:54

-Yeah.

-And here's some water.

0:41:540:41:55

Victor can hardly believe what's happening,

0:42:000:42:02

or the upset that a stay in hospital might mean.

0:42:020:42:05

They're both hoping the accident won't interfere

0:42:060:42:09

with their diamond anniversary.

0:42:090:42:10

They've been together 60 years.

0:42:100:42:13

Has he got his stick?

0:42:140:42:16

But plans may have to change.

0:42:170:42:19

When Vera reaches hospital,

0:42:190:42:21

she's told she'll need surgery to pin a break in her hip.

0:42:210:42:26

Wait for hubby.

0:42:260:42:27

Vera recovered and was back home in eight days,

0:42:270:42:30

in plenty of time to celebrate her diamond anniversary.

0:42:300:42:32

Oh, that's brilliant. Congratulations to you.

0:42:320:42:35

-That's it for Real Rescues. See you next time.

-Bye-bye.

0:42:350:42:38

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