Episode 2 Hairy Bikers' Meals on Wheels


Episode 2

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Transcript


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'We're the Hairy Bikers and we made our name by cooking real food for real people.'

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You're nibbling on it already!

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'We're riding to the rescue of one of our national culinary treasures, Meals On Wheels.'

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-Hello.

-Hello!

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'Hot tasty food delivered with a smile and a chat'

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to our older people, to keep them healthy, happy and independent.

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A nice bit of egg and some nice new bread and butter, you've got a feast for a king.

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'Since it began in World War II, this great British institution has never been a unified service.

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'At its height, it delivered more than 34 million meals every year.'

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We assume it's going to be there

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for our grandparents, for our parents and us.

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But will it?

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'Over the last eight years,

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'the number of meals delivered has plummeted by over a third.'

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I don't know what I'm going to do. No Meals On Wheels in this town.

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Reviving it is very close to our hearts.

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From the age of eight, I cooked for my poorly mum.

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We had to care about what we fed her. Food was very important.

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Me and my family rallied round when my mum was too ill to feed herself.

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That little bit of kindness through food means a massive amount.

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'We want to pioneer a shiny new service that truly delivers what our Grans and Granddads deserve.'

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Shepherds pie as it should be. ALL CHEER

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'And we'll stop at nothing to rally support.'

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SCREAMS

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'From the man in the street to royalty.'

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-What would everybody do without the volunteers?

-The more the merrier.

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'We need to enlist an army of Meals On Wheels recruits.'

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Sign up! Feed the elderly!

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'And bring back great fresh food.'

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If we can't deliver Meals On Wheels once a week for the rest of our lives, it'll be a poor do.

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'We aim to transform Meals On Wheels into a lean mean catering machine

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'to roll out across 21st-century Britain.'

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We don't want to be blokes who've done something for the telly, walked away and it falls apart.

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'Last time, we rode to the rescue of a council, Elmbridge in Surrey,

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'kick-starting a volunteer drive to help keep Meals On Wheels afloat.'

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We've got to do better than this.

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Meals On Wheels?

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Just like...fast food? I obviously don't know.

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'And realised the service has an image problem.'

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I thought Meals On Wheels is more like kebab vans, really.

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'We set about transforming food from frozen to fresh.'

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F-R-E-S-H. Fresh!

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-'Turning it from a has-been...'

-It looks like cardboard.

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-'..into a culinary hero.'

-It was delicious.

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-I ate all of it.

-Ten out of ten.

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'Tonight, we're transforming Meals On Wheels' 1940s image

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'and giving it a 21st-century makeover.'

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-Can Saatchi X do better?

-I can assure you of that!

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'The kitchen is struggling to cope with the extra workload.'

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This is new to us, this prep. I am having quite a few sleepless nights.

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'And we're trying to solve one of the biggest problems facing Meals On Wheels today...'

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We desperately need more volunteers.

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If we had no volunteers, the service would have to stop.

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'..volunteer vacancies.'

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It's a nightmare this, like.

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'For three weeks, we've been working at one of Elmbridge Council's

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'six Meals On Wheels centres,

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'transforming the way the kitchen works,

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'ditching the frozen ingredients

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'and bringing delicious fresh meals to the old folk of Elmbridge.'

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They were genuinely impressed with that meal today.

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They noticed there was fresh veg and they loved it.

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We've done it, girl, we've done it!

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Lesley cannot say nowt cos she's crying!

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'It was brilliant, but there's still a long way to go.'

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We've been asked to go to a meeting by the senior management

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of the Moseley Centre here.

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-The phrase "summoned" comes to mind.

-Yes.

-Better get on with it.

-Yes.

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'We think we're doing a pretty good job,

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'but this meeting sounds ominous.'

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So, how are we doing?

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Are we all right?

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'Jane is in charge of the centre we're working at. Kim is her boss.'

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Food's going down well.

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-Mm, yeah, it's going down well.

-Hold on. It's going down well.

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-It is. Yeah.

-What's your reservations?

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Well, we've got, not quite a few, we've got a few.

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We knew it would be hard work for the two cooks.

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-We didn't think about the catering assistant, how much washing up...

-There's a lot more prep as well.

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A lot more prep as well.

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Just to distill it down, what's the bottom line?

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-If we could do it within budget...

-Yeah.

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-..and on time...

-You've been very clear about that, Kim.

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..We would be happy, but we need extra volunteers for this to be a success.

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-Right.

-So no matter what we do with the food, if we don't get volunteers we're on a non-starter.

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-You are.

-Afraid so.

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Fair enough.

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Right.

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'In recent years, volunteer numbers in Elmbridge have dropped by a third.

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'By ditching convenient pre-prepared foods, we've made matters worse.'

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It's a nightmare this, like.

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-I knew we could sort the food out.

-Yeah.

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But you know, there is a feeling

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we've bitten off an awful lot more than we can chew.

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'To keep Elmbridge's Meals On Wheels on track,

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'we'll have to inspire a whole new generation of volunteers to help.'

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'To get to grips with the problem of volunteer vacancies,

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'we're putting the whole service under the microscope.

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'In the kitchen, the gang are doing our new fresh recipes proud.'

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"Sugar and herbs."

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'They've always relied on unpaid helpers like Gladys to wash up.

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'Our new fresh menus mean they're now prepping food, too.'

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If it wasn't for us coming in to help them out,

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they'd have to do this theirselves.

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Yes! Fish that has swam!

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'The food's looking and smelling delicious,

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'but with up to 50 meals to prepare, it's a strain on the kitchen.'

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How's the cooking fresh going?

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-Yesterday was a bit hectic. We didn't get a break.

-Right.

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-Is it the preparation?

-Yes. We didn't have any volunteers in.

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I think, if we can get some volunteers, it will be a bit easier.

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'All the recipes we've given the kitchen

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'offer delicious honest dishes delivered on a strict budget.

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'As wonderful as they taste, I'm not sure whether it's enough to keep them on the menu.'

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The enthusiasm and fresh food's there. I don't think that'll last without extra pairs of hands.

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They'll never be able to stick it.

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'The need for recruits in the kitchen is the tip of the iceberg.

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'The biggest threat is volunteer vacancies amongst delivery drivers.

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'It's a problem facing Meals On Wheels services nationwide, not just here in Elmbridge.'

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-Hello, Gracie.

-How are you?

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-Lovely to see you. Hi, Si.

-Hello, gorgeous.

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'Elmbridge relies on a devoted army of volunteers.

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'Last year, their time was worth nearly £300,000.'

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-Who are we seeing today?

-We're doing Mrs Armstrong...

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'Grace has been dishing out meals for 25 years.

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'If anyone knows the problems they face, it's her.'

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I feel like a Labrador here, Grace!

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More like a St Bernard, if you ask me!

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'At 77 years old, Grace is typical of Elmbridge's doughty volunteers,

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'80% of whom are over retirement age.'

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Do you think we need more young volunteers?

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We need volunteers, whatever, but young volunteers, yes.

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-People that can put in the time that I've put in.

-Yeah.

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We are pretty ancient, older than a lot of people we deliver meals to.

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-Yeah.

-We need young people.

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-But how to get them...

-Right.

-..I'm afraid, rather defeats us.

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'Meals On Wheels survives on volunteers.

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'Every vacancy puts the service in doubt.'

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-Hello, Mr Thompson.

-Hello, lovely to see you.

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You've got a special meal today.

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Beautiful home-made fishcakes with a salad salsa.

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I haven't had a fishcake for years!

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The crumble's home-made as well. Good old English bramleys, yeah.

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-Lovely.

-So you'll love it.

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'This is what it's all about, what my dad and I did for my mum.

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'Delicious healthy meals and a bit of banter.

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'It's what Grace and the Elmbridge team are doing - really making a difference to people's lives.'

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-How have you been enjoying the new food?

-I've enjoyed it very much.

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This is today's meal, which is delicious.

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-Lovely fishcakes.

-They look nice.

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-They're special because we've got a salsa with them.

-Oh.

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That's going to spice them up!

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-LAUGHTER

-We hope you enjoy them.

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I'm sure I shall.

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-Right, we'll let you eat your food before it gets cold.

-Yes, we will.

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-I'll enjoy my fishcakes.

-Yes, and we'll see you again, Marjorie.

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'According to Age UK, a million older people in Britain describe themselves as lonely.'

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-It's not just delivering a meal. It's a social service.

-Yeah.

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It means a lot. It's VERY important.

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It's trying to make people understand

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-that what you give as a volunteer, you get ten-fold back.

-Yes.

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I get a great deal out of it. That's why I've been doing it for 25 years.

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'Grace and her generation were around when Meals On Wheels began.

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'Without new recruits, this lifeline could be a thing of the past.

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'Since Meals On Wheels started, the biggest change has been the food.

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'There's been a gradual drift from freshly prepared meals

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'to frozen convenience foods.

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'But what hasn't changed much is its image.'

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It doesn't seem to be appealing to the young population.

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If there was an advertisement out there

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that really showed what it could do, I'd be up for it.

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I wouldn't say that many people my age knew about it.

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It's not really advertised enough.

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'Meals On Wheels has dropped off people's radars.

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'It needs a makeover to change its dowdy image and get people to care about it again.

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'In today's world, a strong brand identity is vital.

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'We're asking some of the world's most creative marketing brains to volunteer their time

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'to come up with a logo to grab people's attention

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'and give Meals On Wheels a 21st-century appeal.'

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One of our problems is people don't know the Meals On Wheels service.

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They don't know what it is and they don't know it's under threat.

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There's an expectation that Meals On Wheels is there for everybody.

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It's not a particularly attractive thing to talk about.

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Nobody cares until you come to the point where you think, "I might need this service."

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We need volunteers because if we don't get those volunteers

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everything that we've done so far goes in the bin.

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So we're kind of... We're up against it.

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It's a big task.

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'Meals On Wheels has never been a unified service,

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'with councils, charities and private companies all doing their own thing.

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'Since it was created 60 years ago, it's never had a cohesive identity.

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'Time to show the team how the council at Elmbridge try to hook in volunteers.'

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Every time I get this out makes us depressed.

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It doesn't really say, "Hello. Want to join?"

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Many of the volunteers are older than the clients,

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and that's a situation that can't go on, really.

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That's where you're starting from. That's the reality.

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So, can Saatchi X do better?

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I can assure you of that! LAUGHTER

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'When it comes to attracting volunteers,

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'something like this doesn't cut it any more.'

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I'm starting to understand the scale of the issue.

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What is the legacy that you're hoping to leave?

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If we can make Elmbridge a jewel in the crown,

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maybe we can actually open and go back to what we had,

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the fact that you'll be fed when you're old.

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-What's our ideal target audience for the volunteers?

-It's broad.

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At the moment, it's associated with blue rinse ladies in a little van.

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We would love to bring younger people into it.

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To make it cool to want to get involved?

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Also, it is fun. It doesn't all smell of cabbage and biscuits.

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It can be a bloody good laugh.

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-It is a two-way street.

-They get something out of it.

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Every single volunteer we've spoken to says you get far more out than you put in.

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-What do you think?

-To be honest, we work on big global campaigns for multinational companies.

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But I can't see any creative agency who wouldn't want to work

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-on such an incredible initiative.

-Thank you.

-Fantastic. Great news.

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Really, really, really successful. They're all fired up for it.

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Way better than I ever imagined.

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Yeah. I think we managed to seduce them.

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They're very positive about the project as well.

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They honestly believe that they see it as their chance to volunteer

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and to do what they're good at.

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It's about giving it a voice and being able to shout about it.

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This will give Meals On Wheels a chance to shout, not just in Elmbridge, but maybe nationally.

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What we do now sows the seeds for the future. I honestly believe that.

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Come on!

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'Volunteering comes in all shapes and sizes, and it's a coup for us

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'getting the Saatchi X creatives to volunteer their marketing nous.'

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It's good to rebrand Meals On Wheels, a British icon,

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a name that everyone's heard of.

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It's great to get something out that may make a difference.

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If it's a young funky look, young funky people will get involved.

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I believe that a younger generation that are concerned about college fees and the environment,

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if they knew what was happening to their grandparents,

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they would not put up with this.

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'A new modern image is essential for Meals On Wheels,

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'to remind people it's still around doing brilliant work.'

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We have an ageing population and we have a mammoth time bomb

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about to explode in terms of the age profile, people without pensions,

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people in housing problems.

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If we don't sort Meals On Wheels out now,

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it's going to come to us in a bigger, nastier problem to solve.

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'While the creative types do their thing, we've got work to do in Elmbridge.

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'They're crying out for help across the board.

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'Our next mission is to tackle the volunteer crisis in the kitchen.'

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Kitchen volunteers don't come easy.

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'To do it, we're thinking strategically.

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'What better place to recruit new kitchen volunteers than a catering college?

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'But we're using stealth tactics.'

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We've got a little competition

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for this college, this class, to design a Meals On Wheels dinner.

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What we're hoping,

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they'll get sucked into the process, get to love Meals On Wheels,

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then we hit them with the sting that we'd like them to volunteer.

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Your two hours start...

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Now.

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'The challenge is to devise a two-course lunch for the super-tight

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'£1.25 Meals On Wheels budget.'

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What I love is, look at their faces.

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-They absolutely 100% care.

-That's nice.

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-You know who the winners of this competition are going to be?

-No.

-Us.

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If we could get these young people working in the kitchen,

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they'd bring so much enthusiasm, so much skill.

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-They would make it sustainable.

-That's very important.

-Oh, yeah.

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It all comes off the rails if we don't get this sorted.

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'The students have got passion for cooking. What do they know about Meals On Wheels?'

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No-one I know has used Meals On Wheels.

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I mean... I don't know much about it.

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I thought Meals On Wheels was kebab vans, if I'm honest.

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'This isn't as easy as we thought.

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'Our strategy is to use their love of food to get them thinking about the issues.'

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What are you serving with the marrow shepherd's pies?

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With the mashed piped on top, that'll basically be the dish.

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-It's got the veg in there.

-That's a great idea.

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-You've thought out of the box a bit. Brilliant. Well done.

-Thank you.

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This is my tiramisu mix. I've got a steamed bacon pudding in the oven.

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I'm just trundling along and nearly done.

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That's good!

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It's good comfort food, something that the elderly may enjoy.

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-What you doing?

-A liver hotpot. Liver's a really cheap cut.

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-It's got all the goodness in it.

-You don't just cook, do you?

-No, I sing as well.

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-You could give them a rendition.

-A bit of Italian, a bit of German.

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-I'm a classical singer.

-Go on. Do us a bit.

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SINGS EXCERPT FROM ITALIAN OPERA

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Dude, that's fantastic!

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I think they're handling this challenge really, really well.

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It's very impressive. Some of the ideas are very original.

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Let's be straight about it. Some of the ideas are better than ours! They're brilliant!

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'They're engaged, but is the volunteering message getting through?'

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I'm just thinking how I'd love to go and cook for the Meals On Wheels.

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-Ooh!

-It'd be amazing.

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I didn't think that people would think it such a little thing

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to give food to people who can't get it.

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I thought it would be more important to the councils instead of letting it slide.

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I didn't really know you could volunteer.

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If I could volunteer, I'd get to practise the things I'll use as a chef,

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help others and get a good meal to the people that need it.

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-I think we've got our volunteers. If the college are up for it, we're laughing.

-Yeah. Get in!

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-Ah, mate!

-They look so good.

-Happy days!

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'The real success is getting new recruits.'

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It's not too sweet.

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'Now we're choosing the winning student whose dish will go on the Meals On Wheels menu.'

0:20:040:20:09

Very, very interesting. Very, very high standard.

0:20:090:20:13

But we've decided

0:20:130:20:15

the dish that goes to the Meals On Wheels kitchen

0:20:150:20:20

will be...

0:20:200:20:22

David Meredith with his steamed bacon pudding and tiramisu.

0:20:220:20:26

-Well done. Congratulations.

-APPLAUSE

0:20:260:20:31

Today has been a great way to get young people involved in volunteer work.

0:20:330:20:38

To be able to cook this for the elderly now, I'm going to love the feeling.

0:20:380:20:43

Well done, David.

0:20:430:20:45

I'd love to run this competition as an annual event.

0:20:460:20:52

'It's really generated lots of enthusiasm.'

0:20:520:20:55

From September, I plan to build this into the curriculum programme.

0:20:550:20:59

'Each year they'll run a competition to generate new volunteers

0:20:590:21:03

'and ensure that at least 20 students do work placements

0:21:030:21:07

'in Meals On Wheels kitchens across Elmbridge.'

0:21:070:21:11

-See ya later.

-Thank you.

0:21:110:21:13

'What a great bunch!

0:21:130:21:15

'If you market volunteering in the right way, young people respond brilliantly.'

0:21:150:21:21

-Come on, man!

-Yes!

0:21:210:21:23

'Targeting young catering students to get volunteers worked a treat.

0:21:300:21:36

'We need to spread the word that Meals On Wheels needs delivery drivers.

0:21:360:21:41

'Using imaginative ways to capture people's attention is clearly the way forward.

0:21:410:21:46

'We've hit on the plan of putting inspirational messages inside fortune cookies.

0:21:460:21:52

'Grace offered to help cook them.'

0:21:520:21:55

-Anything where you give somebody something to eat is going to work.

-Yes.

0:21:550:22:00

You lift that up. Lovely!

0:22:060:22:08

This is the secret. Put your message in.

0:22:080:22:12

Put that on a cup. Bend it round.

0:22:120:22:15

-There you have...

-An excellent little cookie.

0:22:160:22:19

'Armed with our inspiring fortune cookies,

0:22:260:22:29

'we need folk with time on their hands.

0:22:290:22:33

'What better place than a golf course?'

0:22:330:22:37

-Have you ever ridden a golf buggy?

-Yeah, loads.

0:22:370:22:40

-Well...

-You're lying.

-The milk float ones.

0:22:400:22:43

We'll see you in a bit.

0:22:430:22:46

Hello. That's a friendly face.

0:22:470:22:50

Have a fortune cookie. We've made them.

0:22:500:22:52

Have a fortune cookie with a very important message.

0:22:520:22:55

"Only a life lived for others is a life worthwhile."

0:22:550:23:00

Very profound.

0:23:000:23:02

"Nobody can do everything, but everyone can do something."

0:23:020:23:06

"We make a living by what we get, but we make a life by what we give."

0:23:060:23:10

Be prepared!

0:23:100:23:12

LAUGHTER

0:23:120:23:15

We're trying to get volunteers for Meals On Wheels.

0:23:150:23:18

Two hours a fortnight, to either help in the kitchen or deliver to the old folks.

0:23:180:23:24

We need more volunteers. Would you consider volunteering?

0:23:240:23:28

I'd certainly think of doing it. You know you've got free time.

0:23:280:23:32

You're retired and you think, "I must do some voluntary work."

0:23:320:23:36

But somebody coming and suggesting it and being so enthusiastic,

0:23:360:23:41

it makes you think, "Yeah!"

0:23:410:23:43

We need volunteers for deliveries. Then we need people in the kitchen.

0:23:460:23:50

-It's absolutely...

-I'm very happy to help in the kitchen.

-Yes?

0:23:500:23:56

That makes my husband happy because he doesn't have to spend time with me!

0:23:560:24:01

Oh! Surely not! You're a lovely lady!

0:24:010:24:04

I happen to be the captain of the Stags, our old golfers.

0:24:040:24:08

-Right.

-I'll try and promote it.

-Have another fortune cookie.

0:24:080:24:11

I'll see if I can work this around my working day.

0:24:110:24:15

If I knew that they only needed two hours of my time

0:24:150:24:19

on a Tuesday and a Thursday,

0:24:190:24:21

well, that's easy to organise.

0:24:210:24:24

'It's clear that people don't know Meals On Wheels needs help

0:24:240:24:28

'or how to go about volunteering.'

0:24:280:24:31

You get local enthusiasm from people like me, I suppose,

0:24:310:24:35

who push it amongst the 20 or 30 people that I play golf with every week.

0:24:350:24:41

If you roll that out among all the local golf clubs,

0:24:410:24:46

then I think...I think thousands would help, I really do.

0:24:460:24:50

-That was a very nice cookie.

-Thank you.

0:24:500:24:53

'Our efforts to get volunteers are starting to pay off.

0:24:530:24:56

'We're going to need a lot more recruits to keep Elmbridge's Meals On Wheels safe for the future.'

0:24:560:25:03

Hello, mate. Welcome to Elmbridge.

0:25:070:25:09

'Today, budding chef David, who won the competition, is doing his volunteering stint in the kitchen.'

0:25:090:25:17

I'm nervous but I'm very excited. It's going to be a good day.

0:25:170:25:21

'Will he give them an injection of youthful enthusiasm?

0:25:210:25:25

'And will his menu of steamed bacon suet pudding and tiramisu prove a winner?'

0:25:250:25:30

-Is that diced fine enough?

-That's OK.

0:25:300:25:34

I'm just going to process them.

0:25:340:25:36

For the gravy, you need half of them sliced.

0:25:360:25:40

-Self-raising, chef?

-Yeah.

0:25:440:25:47

27 tablespoons of dried herbs, mixed, various.

0:25:490:25:53

It should be teaspoons.

0:25:530:25:55

27 tablespoons is a bit excessive in anybody's language.

0:25:550:26:01

'David's already proving his worth. It's great to see his energy.'

0:26:010:26:05

You could do the coffee. That's got to cool down. If you make the coffee with the granules.

0:26:050:26:11

'He's working well with Lesley and veteran volunteer Gladys.'

0:26:110:26:15

Start with tiramisu.

0:26:150:26:18

-Whip up the cream with mascarpone and the sugar.

-Will do, chef!

0:26:180:26:24

Cooking with the Hairy Bikers is near a dream come true for me!

0:26:240:26:29

'With David's extra pair of hands the prep work is going like a dream.

0:26:290:26:33

'But new volunteers and recipes can cause problems.

0:26:330:26:37

'Instead of steaming the suet puddings, we're having to cook them in a microwave to save time.'

0:26:370:26:43

-Is that enough space?

-Um, yeah...

-You reckon?

-There's give in that.

0:26:430:26:48

'Each one should take just three minutes,

0:26:480:26:52

'plenty of time to get them cooked before the delivery volunteers arrive - but there's a hitch.'

0:26:520:26:57

It's not cooked! No.

0:26:570:26:59

It's not cooked.

0:27:010:27:03

It's still a bit gooey inside.

0:27:030:27:05

Won't take much more, but...

0:27:050:27:07

'The microwave is not as powerful as we thought.

0:27:070:27:11

'We have to zap them for ten minutes.

0:27:110:27:13

'With nine puddings, we haven't got enough time before they need delivering.'

0:27:130:27:18

I'm worried about timing, with the puddings taking longer than we thought.

0:27:180:27:24

'Where there's a will there's a way.

0:27:240:27:27

'As David gets on with the tiramisu, I'm roping in a local cafe to help.

0:27:270:27:31

'Puds, safely covered.'

0:27:310:27:33

There's a caff round the corner so, get on me feet,

0:27:330:27:38

four down here, it'll take the pressure off service.

0:27:380:27:41

'Needs must in desperate times.'

0:27:430:27:45

Hello!

0:27:450:27:47

See how we go. Right.

0:27:470:27:51

Four minutes is a long time when you're on your own.

0:27:510:27:55

'What must it be like being alone for a whole day, day after day?

0:27:550:27:59

'That's what many more old folk face if we can't save Meals On Wheels.'

0:27:590:28:04

-Just wait for that ding.

-DING

0:28:040:28:06

That's better.

0:28:080:28:10

What you here as? The Marathon Man?

0:28:120:28:15

Another pudding, please.

0:28:230:28:26

-Hello.

-There's a hairy biker behind you!

0:28:370:28:40

Hello, darling.

0:28:400:28:42

Oh, dude! Look at that!

0:28:460:28:49

'Before David's new menu was whisked away,

0:28:500:28:54

'time to find out if Gladys approves.'

0:28:540:28:56

Melts in the mouth, don't it? That is gorgeous.

0:28:560:29:00

'The tiramisu has the seal of approval

0:29:000:29:03

'from one of Elmbridge's longest serving volunteers.

0:29:030:29:06

'What does David really think about his first volunteering shift?'

0:29:060:29:10

It helps people and gives you a good feeling.

0:29:100:29:14

My family's recipe, which has been passed from generation to generation

0:29:140:29:19

has gone out to 40 people.

0:29:190:29:21

They'll be very proud.

0:29:210:29:23

'Now for the most important test. Do the older folk like David's dishes?'

0:29:230:29:29

That does look very nice. I'd like to try it.

0:29:290:29:33

I'd like to see this on the menu again. Very, very nice.

0:29:330:29:37

Very nice.

0:29:400:29:42

-Pretty good. Ten out of ten.

-I'd give a ten for this.

-I think so.

0:29:420:29:46

'It's a great start. With the help of David and the students,

0:29:460:29:50

'we've got a chance of making sure the borough's older folk

0:29:500:29:54

'continue getting delicious fresh food.

0:29:540:29:57

'Our mission to revitalise Meals On Wheels in Elmbridge

0:29:580:30:03

'has been in full swing for nearly a month.

0:30:030:30:06

'Our efforts have thrown up three gardeners.

0:30:060:30:09

'We've come up with a plan to utilise their talents.'

0:30:090:30:13

I think we need sage, rosemary, chives, mint, thyme and parsley.

0:30:130:30:18

'To help keep the menus fresh, interesting and on budget, we're building a herb garden.

0:30:180:30:25

'Plants sorted, back at base, professional gardener Rafie

0:30:250:30:30

'is volunteering his expertise.'

0:30:300:30:32

That's already done. The lower level, yes.

0:30:320:30:36

'23-year-old Grant and local postie Matt are supplying the muscle.

0:30:360:30:42

'Grant has more reason than most to volunteer.

0:30:420:30:45

'He's been unemployed for three years and he's desperate to turn his life around.'

0:30:450:30:50

I thought volunteering would be something great to put on my CV.

0:30:500:30:55

Out of work and hoping,

0:30:550:30:57

as well as getting something out of it, also I can get a job out of it.

0:30:570:31:02

'A few days later, we're back to see if our volunteers have done us proud.'

0:31:060:31:11

-My word!

-Excellent!

0:31:110:31:13

-I can't believe that!

-It's magic! One could say it's totally mint!

0:31:140:31:19

It will make a huge difference to the quality of food.

0:31:190:31:23

We've given them a palette of flavours

0:31:230:31:25

which they can use with something nearing abandonment to make the food tastier and fresher.

0:31:250:31:31

'The herbs bedded in, it's time to put them to good use.'

0:31:340:31:38

A bit of dill. Not too much, mind. Some fennel.

0:31:380:31:41

'We've also got a new fresh face for the kitchen,

0:31:410:31:44

-'singing chef Mike.'

-You're well turned out!

0:31:440:31:48

'Mike's another student we recruited at the catering college.'

0:31:480:31:52

-Do you think it's going to work, students coming in to help on a rota basis?

-Definitely.

0:31:520:31:58

It's doing what we're training to do

0:31:580:32:01

and helping your local community - what more could you ask for?

0:32:010:32:05

'Today's main course is haddock...'

0:32:050:32:07

It's the most beautiful fish, isn't it?

0:32:070:32:10

'..with a crust of chives, dill, fennel, butter and breadcrumbs.

0:32:100:32:15

'And for maximum herby flavour, bay leaves in the rice pudding!'

0:32:150:32:19

You get herbs in everything!

0:32:190:32:21

The smell in the kitchen! Real cooking! Proud of this one.

0:32:210:32:26

'The great news is, it's all coming in on budget, too.'

0:32:260:32:31

I've got to make sure it goes out on time and it all looks the same.

0:32:310:32:35

'By transforming the food from frozen to fresh, long tea breaks are out of the window.

0:32:350:32:41

'But with Mike doing a great job on prep duty...

0:32:410:32:44

'..Gladys and I are having a sneaky sit-down.'

0:32:470:32:50

-Lesley, is it all right in there?

-It is. Yes.

0:32:500:32:53

And I see you've managed to get out for a cuppa!

0:32:530:32:57

It's what you call executive cheffing, isn't it, Glad?

0:32:570:33:00

We're having five minutes together.

0:33:000:33:03

It's all going very well today. We got the rice puddings on early.

0:33:030:33:07

The fish is ready to go in. It only takes ten minutes. Taters are done.

0:33:070:33:11

Peas are done.

0:33:110:33:14

-That looks gorgeous.

-It does. I'm really pleased.

0:33:140:33:17

'It's not just the kitchen where our efforts to solve volunteer vacancies are having an impact.

0:33:170:33:23

'Sarah, a young mum of two, has come forward to help with deliveries.'

0:33:230:33:28

-Thanks for coming.

-An absolute pleasure.

0:33:280:33:31

-How are you?

-I'm fine.

-How's the tiddler?

0:33:310:33:34

'She's nervous about volunteering because of childcare commitments.'

0:33:340:33:38

-It's great you've got the spirit to volunteer.

-Thank you.

0:33:380:33:42

Like I said, I am really busy so I'm not sure how much time I can give,

0:33:420:33:46

and I don't know how much time you're looking for.

0:33:460:33:50

'Freelancer Julie, who feels isolated, is hoping volunteering will give her a sense of purpose.'

0:33:500:33:56

I'm based from home,

0:33:560:33:58

so that was an even better excuse to make an effort and do something in the community.

0:33:580:34:04

Because when you're not busy, I'm the kind of person

0:34:040:34:08

who needs to have some social contact and something to aim for.

0:34:080:34:12

'All new volunteers need a Criminal Records Bureau check or CRB.'

0:34:170:34:23

-You keep that inside?

-Yes.

0:34:230:34:25

'Then senior delivery volunteer Lesley takes them out on their first rounds.'

0:34:250:34:31

Today, we have cod fishcakes with sweetcorn, peas and mashed potato.

0:34:310:34:37

They have been a godsend.

0:34:370:34:40

Oh, good.

0:34:400:34:42

I'll pop your milk in the fridge. Thank you very much.

0:34:420:34:45

-Lots of servants waiting on you!

-I know! It's fantastic, isn't it?

0:34:450:34:51

'This service is fantastic.'

0:34:510:34:54

One gentleman we saw today said it was a life-saver for him.

0:34:540:34:58

Otherwise, he wouldn't eat a hot meal. It's such a good thing to do.

0:34:580:35:03

Hello, Mr Philips.

0:35:030:35:05

'Something like this is really flexible.'

0:35:050:35:08

I can do it before I get Ollie and Josh from school.

0:35:080:35:11

-Would you like me to get anything else out?

-No, it's all right, dear.

0:35:110:35:16

-Enjoy.

-Yes, all right, love. Nice to see you.

-And you. Take care.

0:35:160:35:22

'A great start for our two new volunteers,

0:35:220:35:25

'and we're thrilled that Grant, a hero of the herb garden, has caught the volunteering bug.'

0:35:250:35:30

BELL RINGS

0:35:310:35:33

-Hello.

-How are you? Where would you like your lunch?

0:35:330:35:37

Carry on. Straight ahead. Around the corner.

0:35:370:35:41

This is Grant. This is his first day of doing Meals On Wheels.

0:35:420:35:47

You have some lovely crispy fishcakes.

0:35:470:35:50

'Since being unemployed, Grant's confidence hit rock bottom.

0:35:500:35:53

'He's hoping hoping volunteering will help boost his self-esteem.'

0:35:530:35:58

It's a lot of self-achievement. You feel good helping out others.

0:35:580:36:02

'We're making progress in Elmbridge, but to make a real impact nationwide

0:36:020:36:07

'it's vital we get a powerful brand identity and get Meals On Wheels noticed again.

0:36:070:36:13

'The hip creatives from Saatchi X are presenting their designs for branding-up Meals On Wheels.'

0:36:240:36:31

I'm really, really excited. This could be a turning point.

0:36:310:36:35

It could be the identity that we've been looking for to give it a push.

0:36:350:36:39

'To get the service noticed in the modern world, it's vital we ditch

0:36:390:36:43

'Meals On Wheels' moth-eaten image and drag it into this century.'

0:36:430:36:47

-You worried?

-Yeah, I am nervous. I don't know why I am.

0:36:490:36:53

Get your carcass in there.

0:36:530:36:55

'We want a brand that's fresh, arresting and powerful.

0:36:560:37:00

'It needs mass appeal, so we pulled together a focus group

0:37:000:37:04

'of staff, volunteers and recipients to get their input.'

0:37:040:37:09

This is our first logo. >

0:37:090:37:12

It's simple, bold, fresh colours, evoking fresh food.

0:37:120:37:18

This little bite makes it a bit more friendly, bit more fun,

0:37:180:37:23

and brings it back to the food.

0:37:230:37:25

The point of this, "Deliver A Difference",

0:37:250:37:29

"difference" is the key aspect.

0:37:290:37:31

We know it's not simply about knocking on someone's door and delivering a meal.

0:37:310:37:36

-Second idea...

-Oh, wow!

0:37:360:37:39

First of all, you maybe see a pot.

0:37:390:37:41

You could argue you see the front of a van delivering food.

0:37:410:37:47

This one is a very contemporary, modern take on the logo.

0:37:470:37:52

These two arches, as well as being the M,

0:37:520:37:55

one represents the volunteer, one the recipient.

0:37:550:37:59

For me, the green one looks too much like a supermarket delivery van,

0:37:590:38:04

a corporate organisation that's doing something similar.

0:38:040:38:09

That's a little bit confusing.

0:38:090:38:11

I thought that it looks local government.

0:38:110:38:15

As soon as I saw it, I immediately thought of a refuse bin, and I...

0:38:150:38:20

-LAUGHTER

-Yes!

0:38:200:38:24

Now you mention it, Mr Philips, you know!

0:38:240:38:29

MR PHILIPS: But I quite like that one, apart from the handles.

0:38:290:38:34

I know you say it looks like a dustbin, but I like that.

0:38:340:38:37

I like "Deliver a difference" because that is exactly what we do.

0:38:370:38:41

-You just caught it there.

-I like that colour blue.

0:38:410:38:44

I think it looks really clean.

0:38:440:38:47

It's crisp.

0:38:470:38:48

-"Deliver a difference" is great.

-I totally agree.

0:38:480:38:51

"Deliver a difference", which talks about volunteers,

0:38:510:38:55

put with that logo, you have got the food,

0:38:550:38:59

the delivery, making a difference to the recipient and the volunteer.

0:38:590:39:04

-It does all of it, I think.

-Fantastic. Thank you very much.

0:39:040:39:09

If you give something a brand, you're instantly giving people a sense of belonging.

0:39:090:39:15

Can we have a big round of applause for the team?

0:39:150:39:19

-"Deliver a difference" said it.

-I loved "Deliver a difference".

0:39:230:39:29

'There are two firm favourites - the modern blue pot logo,

0:39:290:39:33

'and the emotive "Deliver a difference" tag line.'

0:39:330:39:36

There's clear feedback. I think we can get the designers to crack on.

0:39:360:39:41

'As the creatives fine-tune the design, Dave and I need to put our heads together.

0:39:410:39:47

'To safeguard Elmbridge Meals On Wheels, we still need to recruit a shedload more volunteers.

0:39:470:39:52

'Time for a pie, a pint and, hopefully, some inspiration.'

0:39:520:39:58

We've got to think of a way to raise the profile in one quick hit.

0:39:580:40:03

It's got to be localised...

0:40:030:40:05

You know.

0:40:070:40:09

What about making something massive?

0:40:100:40:14

Feeding loads of folk out of something massive?

0:40:140:40:18

-What? A ginormous shepherd's pie?

-Exactly!

0:40:180:40:22

Shepherd's pie for the masses!

0:40:220:40:25

Feed the world.

0:40:250:40:27

I feel like Bob Geldof.

0:40:270:40:30

'A few drinks later and there's a plan in place.

0:40:300:40:33

'We're convinced the way to Elmbridge's volunteering heart is through its stomach.

0:40:330:40:38

'We're going to make the world's biggest Meals On Wheels. Probably.

0:40:380:40:43

'We need publicity, so with help from veteran volunteer 88-year-old Gloria, we're hitting the airwaves.'

0:40:460:40:54

-Joining us now are Si and Dave, the Hairy Bikers. Good afternoon.

-Good afternoon.

0:40:540:40:59

-Gloria is with them as well. Hi, Gloria.

-Hi.

0:40:590:41:04

You'll be here again in Surrey on Saturday week.

0:41:040:41:07

What are you doing, boys?

0:41:070:41:10

We are going to build the biggest Meals On Wheels in the world.

0:41:100:41:14

We have big fun day out for everybody.

0:41:140:41:17

The serious side of it is to encourage people to volunteer.

0:41:170:41:21

People don't know what Meals On Wheels is and what we need.

0:41:210:41:25

Don't think Meals On Wheels is fuddy duddy.

0:41:250:41:27

It's a right good laugh. The people involved are fantastic.

0:41:270:41:31

-Volunteers have been there for 30 years.

-How long have you been doing it, Gloria?

-For 33 years.

0:41:310:41:38

-What do you get out of it, Gloria?

-Satisfaction of helping people.

0:41:380:41:42

My own parents had strokes and I was so grateful.

0:41:420:41:46

I was working and I knew they would have a hot daily meal.

0:41:460:41:50

I felt I wanted to reciprocate.

0:41:500:41:53

Gloria, thank you. I said you wouldn't get many words in edgeways.

0:41:530:41:57

-No!

-Sorry, Glo! What can I say?

0:41:570:41:59

'Gloria's personal reasons for volunteering are a sharp reminder of why we're doing this.

0:41:590:42:06

'It's vital we make our event a success.

0:42:080:42:11

'We enlist extra help and hit the streets of Elmbridge.'

0:42:110:42:15

The world's biggest Meals On Wheels.

0:42:150:42:18

It's gonna be a big shepherd's pie and cake to feed 600 people.

0:42:180:42:23

Taste the food and maybe get involved in volunteering.

0:42:230:42:28

-Massive cake. Massive pie.

-Wow!

0:42:280:42:30

Come and see us. Brooklands College.

0:42:300:42:33

I'll put some on the counter.

0:42:330:42:35

'Grant is starting to get his confidence back

0:42:350:42:38

'and is really getting stuck in.'

0:42:380:42:40

A giant pie and a giant cake for the biggest Meals On Wheels.

0:42:400:42:45

That seems very good.

0:42:450:42:47

'I'm chatting to people,'

0:42:470:42:49

learning social skills that I don't think I ever have had.

0:42:490:42:52

'Our publicity push well under way, time to start tackling the food.

0:42:520:42:57

'Making a colossal shepherd's pie and gigantic cake to feed hundreds

0:43:000:43:04

'is no mean feat, so we're roping in the students to help.'

0:43:040:43:09

-That's going to be a big pie.

-They're going to be here a while!

0:43:090:43:16

When you get fed up of carrots, are you going to go on potatoes?

0:43:160:43:20

Somebody's got the bad job of onions!

0:43:200:43:23

-And there's our David.

-David boy!

-He of the bacon suet pudding.

0:43:230:43:30

'It's a mammoth task - 40 kilos of minced lamb,

0:43:300:43:34

'nine kilos of mashed potato, a greengrocer store of veg and herbs

0:43:340:43:38

'and a lot of cooking.

0:43:380:43:40

'The cake's got 150 eggs, 18 kilos of flour and three kilos of strawberry jam in it.'

0:43:430:43:49

Happy with that! Three down, 11 to go!

0:43:490:43:52

'It's a Herculean task of baking that's taking days to pull off.

0:43:520:43:57

'The pastry department are committed and working like troupers.'

0:43:570:44:02

ALL CHEER

0:44:020:44:04

'With the cooking in capable hands, we want to find out how volunteering

0:44:080:44:13

'is affecting the lives of our new recruits.

0:44:130:44:16

'First stop, Grant's.'

0:44:160:44:18

-How are you, man?

-I'm good. Good to see you.

0:44:180:44:21

'Apart from the odd job, Grant's been unemployed for three years, and it's knocked his self-esteem.'

0:44:210:44:27

Can you see any change in yourself? Dave and I have, that's for sure.

0:44:270:44:32

I can definitely see a change in me. My mum says it as well.

0:44:320:44:35

I'll come home and I'll tell her about my day,

0:44:350:44:39

rather than stomping off to my room and being miserable all the time.

0:44:390:44:43

Two things. I've definitely got a lot happier.

0:44:430:44:47

And definitely more confident. So, yeah.

0:44:470:44:50

Have you thought about why that is?

0:44:500:44:53

Cor! Er...

0:44:540:44:56

I think it's just the interaction with all these new people.

0:44:560:45:01

You come with a smile on your face and go out with a smile on your face

0:45:010:45:05

because you've made someone's day, being the only person they may actually see.

0:45:050:45:10

You should be really proud of yourself.

0:45:100:45:13

What you're doing makes a massive difference to people.

0:45:130:45:18

A massive difference to people. It's a lovely thing to do, man.

0:45:180:45:22

I know. I'd advise it to anyone, definitely.

0:45:220:45:25

-Hello!

-Hello, Celia.

0:45:250:45:27

'Has Grant's mum Celia noticed a difference in her son

0:45:270:45:31

'since he started delivering for Meals On Wheels?'

0:45:310:45:34

Dave and I have seen a huge change.

0:45:340:45:37

Unbelievable.

0:45:370:45:39

He's had so many rejections and things, especially lately.

0:45:390:45:44

He just comes back so more positive, just a different boy.

0:45:440:45:48

To hear him talk now to what he was a few weeks ago, it's...

0:45:480:45:53

-All people need's a little bit of encouragement!

-Absolutely. Yes.

0:45:530:45:59

-Just give stuff a go.

-It's giving both ways.

0:45:590:46:02

Time to go and get Josh from school.

0:46:020:46:04

'Mum-of-two Sarah was nervous about fitting volunteering into her busy life.'

0:46:040:46:09

I was a bit worried I was going to fail - but I haven't.

0:46:090:46:14

I thought it was really going to impact

0:46:140:46:17

on the daily life with the kids.

0:46:170:46:21

But it hasn't, and I'm really quite surprised at how easy it's been.

0:46:210:46:26

'Is freelancer Julia discovering the fulfillment she craved?'

0:46:260:46:30

For the small amount of time you give up, the benefit is huge.

0:46:300:46:35

You feel like you're part of a team doing something worthwhile.

0:46:350:46:39

One day we could all be there.

0:46:390:46:41

It is so heart-warming to walk into someone's house

0:46:410:46:46

and know that you have really helped them out that day.

0:46:460:46:50

There's a lovely guy that I met on my round and he said,

0:46:500:46:55

"This means the world to me. This meal means the world to me."

0:46:550:47:00

His wife had died and...

0:47:000:47:03

I'm sorry. You just can't help but be touched by people.

0:47:040:47:09

The fact that you've brought them a hot meal,

0:47:090:47:13

it's not that big a deal, it takes an hour out of my day,

0:47:130:47:17

but it means THE WORLD to him.

0:47:170:47:19

'Meals On Wheels does deliver a difference, not just to our Grans and Granddads,

0:47:190:47:25

'but to the volunteers, too.

0:47:250:47:27

'That's the message we're going to ram home at our gigantic Meals On Wheels volunteer drive tomorrow.'

0:47:270:47:34

There are many ways to help this wonderful cause.

0:47:340:47:37

Log onto the BBC website for all the information you need

0:47:370:47:42

to help older people in your area.

0:47:420:47:44

Go on, man. Give it a go!

0:47:440:47:47

'It's the big day - pie day!'

0:47:510:47:54

-This is it, dude.

-It's all very quiet now.

0:47:550:47:58

Hopefully, in four or five hours, it'll be buzzing with people.

0:47:580:48:03

The big volunteer push. Come on!

0:48:030:48:06

Two things could go wrong. One is that we don't get people turning up.

0:48:060:48:11

The other one is that they don't pledge.

0:48:110:48:14

-The importance of today is pretty epic.

-Oh, yeah.

0:48:140:48:18

Today, we need names, commitment on paper.

0:48:180:48:21

It's simple. They get fed if they pledge. We don't want money. We want their time!

0:48:210:48:27

Come on. It's nearly eight o'clock.

0:48:270:48:29

'Time for the final preparations. First job is getting the humungous shepherd's pie in the oven.'

0:48:360:48:42

It's more like Prime Suspect than cooking!

0:48:420:48:45

We've got two minutes to get the patient in the oven!

0:48:450:48:48

Check they're still breathing!

0:48:480:48:50

'Our shepherd's pie is 1.3 metres long and weighs a whopping 54 kilos.

0:48:500:48:56

'We're hoping it will entice 50 committed volunteers to our cause,

0:48:560:49:00

'enough to deliver meals to around 250 people.'

0:49:000:49:04

Big reveal. That's a pie!

0:49:040:49:07

One, two, three...

0:49:070:49:09

'Saatchi X have come up trumps, too.

0:49:170:49:20

'The new branding looks fantastic so we're using it everywhere we can.

0:49:200:49:24

'We're branding every meal sent out from the Meals On Wheels kitchen,

0:49:240:49:29

'introducing daily menu cards and today, using it to the max.

0:49:290:49:33

'The cake's getting branded-up, so is the pie

0:49:330:49:36

'and so are we!'

0:49:360:49:38

-Looking good.

-Hey, do you work out?!

0:49:380:49:41

I don't think this is going to fit me. Do they do "fat lads"?

0:49:410:49:45

It's a bit tight.

0:49:450:49:48

Come here.

0:49:480:49:50

-How are you doing, gang?

-We're ready to roll.

0:49:560:50:00

'We're turning our gigantic pie and cake into a Meals On Wheels,

0:50:000:50:05

'and parading around Elmbridge in one final publicity flourish.

0:50:050:50:10

'But we forgot to work out how to get them onto the lorry.

0:50:100:50:13

'The cake weighs a frightening 127 kilos,

0:50:130:50:17

'so we're roping in a forklift truck.'

0:50:170:50:20

Here we go. This is the crucial bit.

0:50:200:50:23

That's it. That's it.

0:50:230:50:25

Raise the forks now, mate, when you're happy. Nice and gentle.

0:50:250:50:29

Nice and gentle. Go on, Stu. Good lad.

0:50:290:50:32

-Support that bottom edge cos it looks...

-Got it!

0:50:430:50:46

CHEERING

0:51:010:51:04

'Next up, the giant shepherd's pie.'

0:51:060:51:10

Meals On Wheels deliver a difference!

0:51:110:51:14

All we need now is the people.

0:51:140:51:16

-It is the world's biggest...

-Meals On Wheels.

-Back of the net!

0:51:160:51:21

Like Meals On Wheels, you always have a main hot and a pud.

0:51:210:51:25

That's a standard we want to uphold, and it's cooked from fresh.

0:51:250:51:29

'A colossal Meals On Wheels and a great cause.

0:51:290:51:33

'If that doesn't get us noticed, I don't know what will.'

0:51:330:51:36

-Brooklands forever!

-CHEERING

0:51:360:51:39

Go up to Brooklands College, the world's biggest Meals On Wheels.

0:51:430:51:47

Free pie and cake! Sign up! Volunteer!

0:51:470:51:52

The world's greatest, biggest, largest Meals On Wheels!

0:51:520:51:55

Shepherd's pie and cake! You look hungry.

0:51:550:51:58

Come along to Brooklands College at two o'clock and we'll feed you.

0:51:580:52:03

'On the high street, a group of familiar faces, anxious for today to be a triumph.'

0:52:060:52:13

We want to sustain the service. It is very important. We wouldn't be able to without the volunteers.

0:52:130:52:19

The bikers have set themselves a huge challenge.

0:52:190:52:22

We'll have to see how many people turn up.

0:52:220:52:25

The world's largest Meals On Wheels.

0:52:250:52:28

-CHEERING

-Elmbridge Meals On Wheels!

0:52:280:52:31

Use it or lose it!

0:52:310:52:33

Take your fingers out your ears. Support Elmbridge.

0:52:330:52:37

I don't think he's going to come.

0:52:370:52:39

'We know everyone won't volunteer.

0:52:390:52:41

'This day is also about building up the profile

0:52:410:52:45

'and getting our message out to as many people as possible.

0:52:450:52:49

'We used all our contacts, calling in our biker mates from the Royal British Legion

0:52:490:52:55

'to make the event as big, brassy and as noisy as we can.'

0:52:550:52:59

CACOPHONY OF HORNS HONKING

0:52:590:53:02

-It is nerve racking.

-It is. Yeah.

0:53:050:53:09

Everybody's gone to such a lot of effort.

0:53:090:53:12

I mean, look, you can't make people turn up.

0:53:120:53:15

We're doing as much as we can.

0:53:150:53:18

The weather's on our side.

0:53:180:53:20

Will the local people support us? I bloody hope so.

0:53:200:53:24

'As we round the corner to the college, it's make-or-break time

0:53:240:53:28

'for our Elmbridge Meals On Wheels mission.'

0:53:280:53:31

-Here we go. This is the moment of truth.

-Please! Come on!

0:53:310:53:37

-Car park's full!

-Yes! That's a good sign.

-A good sign.

0:53:370:53:41

Oh, wow! We're all right.

0:53:410:53:43

That's a relief, man.

0:53:450:53:47

CHEERING

0:53:470:53:49

Hello!

0:53:490:53:51

Hey! Hello!

0:53:530:53:55

Fantastic!

0:53:550:53:57

Ladies and gentlemen,

0:53:570:54:00

welcome to the biggest Meals On Wheels ever!

0:54:000:54:07

-CHEERS AND WHISTLES

-Absolutely amazing.

0:54:070:54:10

There were two issues with Meals On Wheels when we started investigating it. One was the food.

0:54:100:54:16

We were also quite startled to learn

0:54:160:54:19

that deliveries are done by volunteers.

0:54:190:54:23

-And that's why you're here.

-CHEERING

0:54:230:54:27

We want to continue that very great British service of Meals On Wheels.

0:54:270:54:32

That meal and that interaction with the person that delivers it is massively important.

0:54:320:54:37

We need volunteers in the kitchen, to keep that fresh process going.

0:54:370:54:42

You pledge and you get fed. It's simple.

0:54:420:54:47

-Who's hungry?

-CHEERING

0:54:470:54:49

-It's open.

-Unveil the pie!

0:54:490:54:51

-Yes!

-Look at that!

0:54:510:54:54

'Today is proving that putting out the call for new volunteers in an original way gets results.'

0:54:580:55:06

-That's fantastic. Thank you.

-There we go! Yes!

0:55:060:55:09

Give us a kiss.

0:55:090:55:11

Mind the bay leaves. Thank you very much.

0:55:110:55:14

-The Brooklands cake!

-Thank you very much.

0:55:140:55:18

I never imagined Meals On Wheels would be under threat.

0:55:200:55:24

I expected it always to be there, so we're going to start delivering as soon as we can.

0:55:240:55:29

Maggie, you've pledged! Thank you, darling.

0:55:290:55:32

When I realised, I thought, "This is the time.

0:55:320:55:36

"Sign up when I'm able, because I might be there one day soon!"

0:55:360:55:40

Well done. Thank you.

0:55:400:55:42

Any raising of awareness of this type of issue really will help.

0:55:420:55:47

I never would have considered it, now I'm going to volunteer.

0:55:470:55:52

Come please, girls. Step up.

0:55:520:55:54

'The Meals On Wheels gang's here - Kim and Jane who run it for the council,

0:55:580:56:03

'and Mr and Mrs Philips

0:56:030:56:05

'and Mr Jenkins, who receive the meals.'

0:56:050:56:07

Here you've got a lot of people who are really interested

0:56:070:56:11

and look as though they are going to make a big difference.

0:56:110:56:15

Lovely and bright and cheerful. It makes you feel better.

0:56:150:56:19

We're getting our message across

0:56:190:56:21

that the service we're providing is vital to those people.

0:56:210:56:25

These guys have done a wonderful job. I'm quite moved that everybody's done it.

0:56:250:56:31

'What do our band of dedicated volunteers who deliver a difference across Elmbridge every day think?'

0:56:310:56:37

It's been fantastic.

0:56:370:56:39

Once people understood that it's not a massive commitment

0:56:390:56:43

and it gives an awful lot, it's a good thing to do.

0:56:430:56:47

It can only get bigger from here and move on to the next level.

0:56:470:56:51

Hello, gorgeous! How are you?

0:56:510:56:54

I think the Hairy Bikers have done very well.

0:56:540:56:57

They're really sincere in their appeal for volunteers.

0:56:570:57:01

Thank you.

0:57:010:57:03

Love the logo on the shirts! I just think it's great.

0:57:030:57:09

Lots of people have pledged support, so couldn't ask for more, really.

0:57:090:57:15

'We've got our message out to hundreds of people,

0:57:150:57:19

'launched our new Meals On Wheels identity

0:57:190:57:22

'and exceeded our volunteer target, signing up 64 new recruits

0:57:220:57:27

'who will be able to deliver meals to over 300 people.'

0:57:270:57:32

Today, everything began to come together.

0:57:320:57:34

People were here for one cause, Meals On Wheels, delivering a difference.

0:57:340:57:39

We were proud of what we've achieved so far.

0:57:390:57:42

Then we get that level of affirmation.

0:57:420:57:45

You've got the volunteers, boys. Yes!

0:57:450:57:48

Well done, mate!

0:57:480:57:50

Charge!

0:57:540:57:55

'As Elmbridge continues the push to deliver delicious fresh meals

0:57:550:58:00

'and keep volunteers rolling in,

0:58:000:58:02

'we go national, heading to Slaithwaite in West Yorkshire...'

0:58:020:58:06

Isn't Yorkshire great?

0:58:060:58:07

'..to try and start a Meals On Wheels service from scratch.

0:58:070:58:12

-'But can our naked ambition...'

-Anybody for a potato salad?

0:58:120:58:16

'..inspire an entire community to rally round and deliver a difference

0:58:160:58:20

'proving it's possible to save Meals On Wheels?'

0:58:200:58:24

If we can't deliver Meals On Wheels once a week for the rest of our lives, it'll be a poor do.

0:58:240:58:30

Subtitles by Red Bee Media Ltd

0:58:490:58:52

E-mail [email protected]

0:58:520:58:55

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