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From waste and recycling | 0:00:02 | 0:00:04 | |
to pest control and Trading Standards... | 0:00:04 | 0:00:07 | |
..the taxes that we pay to our local councils are used to provide | 0:00:08 | 0:00:12 | |
many of our most essential services. | 0:00:12 | 0:00:14 | |
I like people who are keen to recycle. | 0:00:14 | 0:00:18 | |
In this series, we follow the front-line staff | 0:00:18 | 0:00:20 | |
working behind the walls of Tameside Town Hall in Greater Manchester. | 0:00:20 | 0:00:24 | |
Like council officers across the country, | 0:00:26 | 0:00:28 | |
these local heroes are waging war on those blighting our communities. | 0:00:28 | 0:00:33 | |
-Oi! Oi! Oi! -Excuse me. -Excuse me, love, you can't do that. | 0:00:33 | 0:00:36 | |
They're protecting us from hidden dangers... | 0:00:36 | 0:00:38 | |
If there's rodent activity in your kitchen | 0:00:38 | 0:00:40 | |
you won't be opening tonight. It's that simple. | 0:00:40 | 0:00:42 | |
..making sure our cash is spent on those who need it most... | 0:00:42 | 0:00:45 | |
I'm at a loose end. I do not know where to turn. | 0:00:45 | 0:00:49 | |
..and responding to their residents when they... | 0:00:49 | 0:00:52 | |
call the council. | 0:00:52 | 0:00:53 | |
Coming up, the council responds to a resident's call for help | 0:00:59 | 0:01:04 | |
when cockroaches invade her flat... | 0:01:04 | 0:01:06 | |
Look at them all coming out now. | 0:01:06 | 0:01:08 | |
..and give the local economy a kick-start by helping entrepreneurs | 0:01:09 | 0:01:13 | |
turn their dreams into reality. | 0:01:13 | 0:01:15 | |
Is this a business we should be investing in? | 0:01:15 | 0:01:18 | |
One, two, three. | 0:01:18 | 0:01:19 | |
THEY CHEER | 0:01:19 | 0:01:21 | |
From waste management and bereavement services | 0:01:30 | 0:01:33 | |
to road maintenance and pest control, across the country, | 0:01:33 | 0:01:37 | |
almost two million local council employees | 0:01:37 | 0:01:39 | |
are working hard with one aim - | 0:01:39 | 0:01:42 | |
to serve their community | 0:01:42 | 0:01:43 | |
and put public money to the best possible use. | 0:01:43 | 0:01:46 | |
Hello. Environmental services. Phil Rodgers speaking. | 0:01:46 | 0:01:49 | |
Officers at Tameside Council in Greater Manchester are no different. | 0:01:49 | 0:01:53 | |
At the council's HQ, | 0:01:57 | 0:01:59 | |
every department has a team of experienced officers who are | 0:01:59 | 0:02:02 | |
ready and able to respond to calls for help from their residents. | 0:02:02 | 0:02:06 | |
'It's like any job.' | 0:02:06 | 0:02:07 | |
It's like a rat job, a cockroach job, a flea job or anything. | 0:02:07 | 0:02:09 | |
No matter how bad that particular customer makes it sound, | 0:02:09 | 0:02:12 | |
'you've got every confidence in the stuff that you use | 0:02:12 | 0:02:14 | |
'and everything, you know that you will get it under control.' | 0:02:14 | 0:02:17 | |
Be it bed bugs, mice, rats or cockroaches, | 0:02:19 | 0:02:22 | |
council pest control teams the length and breadth of Britain | 0:02:22 | 0:02:25 | |
are primed to deal with residents' pest-related problems. | 0:02:25 | 0:02:29 | |
In Tameside, Katie Brown's home is overrun with fleas | 0:02:29 | 0:02:33 | |
so she's called the council. | 0:02:33 | 0:02:35 | |
I had a kitten and there's lots of cats in the area | 0:02:35 | 0:02:39 | |
and it seemed to get fleas and I've tried treating the cat a few times. | 0:02:39 | 0:02:43 | |
The cat has since left and moved in with one of my neighbours | 0:02:43 | 0:02:46 | |
but I just keep finding fleas everywhere. | 0:02:46 | 0:02:49 | |
My youngest, she's three. | 0:02:49 | 0:02:51 | |
She's got, like, bites on her legs | 0:02:51 | 0:02:53 | |
and she's obviously been scratching them so now they've gotten sore. | 0:02:53 | 0:02:56 | |
It's not very nice for her. | 0:02:56 | 0:02:58 | |
-SHE SHUDDERS -They need to go. | 0:02:58 | 0:03:00 | |
Katie's flea infestation is top of pest control officer | 0:03:01 | 0:03:05 | |
Brian Whelan's list of jobs to tackle today. | 0:03:05 | 0:03:08 | |
I feel sorry for the poor animals cos nine times out of ten | 0:03:08 | 0:03:11 | |
they blame the animals straightaway and it's not always the poor animals. | 0:03:11 | 0:03:15 | |
You could go into a shop, someone stands next to somebody, | 0:03:15 | 0:03:18 | |
you could go on a bus, you can go...anywhere. | 0:03:18 | 0:03:21 | |
You could be in a pub, you could be anywhere, | 0:03:21 | 0:03:23 | |
and a flea could land on you and not necessarily bite you straightaway. | 0:03:23 | 0:03:26 | |
It can take up to 24 hours for a flea to bite you. | 0:03:26 | 0:03:29 | |
Touch wood, I've never took any home. | 0:03:29 | 0:03:30 | |
I've never took any fleas home or anything. | 0:03:30 | 0:03:34 | |
So I must be doing something right. | 0:03:34 | 0:03:36 | |
Armed with his insecticide, | 0:03:43 | 0:03:45 | |
Brian cracks on with the job in hand. | 0:03:45 | 0:03:48 | |
Is there anywhere that's particularly bad or is it just all over? | 0:03:48 | 0:03:53 | |
-Mostly my room and probably the living room. -Right, no problem. | 0:03:53 | 0:03:59 | |
The insecticide has a low toxicity that won't harm any children | 0:04:02 | 0:04:05 | |
or pets but it will interrupt the fleas' life cycle. | 0:04:05 | 0:04:09 | |
I'm just getting the coverage over the floor as best we can. | 0:04:10 | 0:04:13 | |
Once it's dried, you don't have to hoover for at least ten days. | 0:04:16 | 0:04:20 | |
Especially with having three kids. | 0:04:20 | 0:04:22 | |
On some of these wooden parts, it might dry white | 0:04:22 | 0:04:27 | |
but don't worry about it, it will mop off, yeah? | 0:04:27 | 0:04:30 | |
Fleas are most commonly brought into our homes by cats and dogs. | 0:04:32 | 0:04:36 | |
Once resident, they multiply fast. | 0:04:36 | 0:04:40 | |
Females can lay up to eight eggs after every feed they have on blood. | 0:04:40 | 0:04:44 | |
These eggs hatch in just two days. | 0:04:44 | 0:04:46 | |
To reduce the chances of having fleas, you should vacuum regularly, | 0:04:50 | 0:04:54 | |
wash bedding often and make sure pets are groomed frequently. | 0:04:54 | 0:04:58 | |
I vacced it and put my own spray down | 0:04:58 | 0:05:00 | |
but it just doesn't seem to do anything. | 0:05:00 | 0:05:01 | |
Did you hoover up next day, two days later, something like that? Yeah. | 0:05:01 | 0:05:04 | |
You tend to find a lot of people do that when they do it themselves. | 0:05:04 | 0:05:07 | |
They don't leave the poison down enough, the insecticide, | 0:05:07 | 0:05:10 | |
and what happens is all you're doing is your sucking it back up. | 0:05:10 | 0:05:13 | |
Chances are, you would have killed some but not all, obviously. | 0:05:13 | 0:05:17 | |
But if the situation gets too bad, you could call experts like Brian. | 0:05:17 | 0:05:21 | |
The most important thing is to get the most coverage for fleas. | 0:05:21 | 0:05:24 | |
If you can get everywhere, all the floors, all the junctions. | 0:05:24 | 0:05:29 | |
-I'm glad I cleaned under there. -HE LAUGHS | 0:05:33 | 0:05:36 | |
It's usually old newspapers, to be honest with you. | 0:05:36 | 0:05:39 | |
Especially when you've got kids, it's food, yeah. | 0:05:39 | 0:05:41 | |
There's nowt you can do about that, unfortunately. | 0:05:41 | 0:05:44 | |
-Can you see them? -Can I see them? | 0:05:44 | 0:05:47 | |
I see small people. | 0:05:47 | 0:05:49 | |
HE LAUGHS | 0:05:49 | 0:05:51 | |
Sometimes you can. I mean, sometimes they'll land on you. | 0:05:51 | 0:05:53 | |
Anything like that. | 0:05:53 | 0:05:54 | |
And Brian uses every pest control officer's tried and tested | 0:05:54 | 0:05:57 | |
technique to be sure he leaves the property flea-free... | 0:05:57 | 0:06:01 | |
HE LAUGHS | 0:06:01 | 0:06:02 | |
Job done, he gives Katie one last tip for tackling the little mites. | 0:06:04 | 0:06:09 | |
The other thing I would suggest, change to, like, | 0:06:09 | 0:06:12 | |
a citrus shower gel, something like that, and that might ease... | 0:06:12 | 0:06:15 | |
It'll soothe the little 'un anyway, from itching and that | 0:06:15 | 0:06:18 | |
because it's citrus. It'll take the sting out, sort of thing. | 0:06:18 | 0:06:21 | |
Just see how she goes with that. | 0:06:21 | 0:06:22 | |
I just feel relieved that, hopefully, | 0:06:25 | 0:06:27 | |
I won't see them again, stop getting bitten. | 0:06:27 | 0:06:31 | |
I don't feel... I don't feel dirty any more. | 0:06:31 | 0:06:34 | |
And hopefully the kids are not going to see them again. | 0:06:34 | 0:06:38 | |
'It's like anything. When people turn round and they bite themselves, | 0:06:40 | 0:06:44 | |
'especially fleas, ants, any insect, | 0:06:44 | 0:06:46 | |
'crawling insect spray that they get or anything like that,' | 0:06:46 | 0:06:48 | |
nine times out of ten, it never works and most of the time they phone us. | 0:06:48 | 0:06:52 | |
The product's, always, are slightly weaker than us. | 0:06:52 | 0:06:54 | |
At least with us, you get a good kill and you don't hoover for ten days. | 0:06:54 | 0:06:59 | |
Fleas dealt with, Brian's next job sees him | 0:07:02 | 0:07:05 | |
take on the most serious cockroach infestation of his career. | 0:07:05 | 0:07:09 | |
This is just the kitchen. And this is bad. | 0:07:09 | 0:07:12 | |
In these austere times, our councils endeavour to support | 0:07:21 | 0:07:25 | |
local businesses through advice, | 0:07:25 | 0:07:27 | |
grants and, where possible, reduced business rates. | 0:07:27 | 0:07:30 | |
However, there are over 50,000 empty shops | 0:07:30 | 0:07:33 | |
in the UK's town centres, | 0:07:33 | 0:07:35 | |
with 11,000 retail jobs being lost in 2013. | 0:07:35 | 0:07:39 | |
But some plucky entrepreneurs ARE ready to reinvest. | 0:07:40 | 0:07:44 | |
In Stalybridge, local butcher John Mettrick has rented this | 0:07:44 | 0:07:47 | |
disused unit and, eager to test the market, has started trading from it. | 0:07:47 | 0:07:53 | |
What we're trying to do here is establish a traditional | 0:07:53 | 0:07:56 | |
butcher's shop in this town, which hasn't had one for about three | 0:07:56 | 0:07:59 | |
or four years now, and the traders have seen a downturn in the trade | 0:07:59 | 0:08:02 | |
since there wasn't a butcher's shop here. | 0:08:02 | 0:08:05 | |
So we've come here to try and ascertain as to whether there's | 0:08:05 | 0:08:07 | |
enough trade in this town to warrant having a butcher's here. | 0:08:07 | 0:08:11 | |
And we've just decided now to go ahead with the full shop fit, | 0:08:11 | 0:08:14 | |
because this is not how we would trade. | 0:08:14 | 0:08:16 | |
I mean, this is more like a market stall inside and we're hoping, | 0:08:16 | 0:08:20 | |
fingers crossed, that this really works out for us. | 0:08:20 | 0:08:23 | |
When a new food business starts up, councils must conduct | 0:08:25 | 0:08:29 | |
an advisory inspection to ensure the business is working to meet | 0:08:29 | 0:08:32 | |
high hygiene standards. | 0:08:32 | 0:08:34 | |
It's the responsibility of council environmental health officers | 0:08:36 | 0:08:39 | |
like Simon Ashton to do these inspections. | 0:08:39 | 0:08:42 | |
And, with previous experience as a trainee butcher, | 0:08:42 | 0:08:45 | |
he knows what to look for. | 0:08:45 | 0:08:48 | |
It's good sometimes to have experience, | 0:08:48 | 0:08:50 | |
even if it's only part-time experience, of working in industry. | 0:08:50 | 0:08:54 | |
'When you go out doing inspections and dealing with businesses, | 0:08:54 | 0:08:57 | |
'when they know that you've actually worked in the food industry, | 0:08:57 | 0:09:00 | |
'you get quite a lot of respect from that.' | 0:09:00 | 0:09:02 | |
-Morning. -Hi, pleased to meet you. Hi, Simon. Hi, Charlotte. You OK? | 0:09:02 | 0:09:06 | |
I mean, this not is our normal set-up. | 0:09:07 | 0:09:09 | |
If you see our other two shops, you know what I mean, | 0:09:09 | 0:09:11 | |
that's what we're aiming for. | 0:09:11 | 0:09:13 | |
The public are behind us, the MP's behind us, everybody's behind us | 0:09:13 | 0:09:16 | |
trying to do this and trying to bring some life back into the town. | 0:09:16 | 0:09:20 | |
So, what are we selling here at the moment, then? | 0:09:20 | 0:09:24 | |
-We're selling fresh meat. -Right. -These two counters here. | 0:09:24 | 0:09:27 | |
And pies out of here. | 0:09:28 | 0:09:30 | |
John currently brings the meat in, wrapped and ready to sell, | 0:09:30 | 0:09:33 | |
then clears it out once trading has finished. | 0:09:33 | 0:09:36 | |
Although Simon and his colleague Charlotte are keen to support | 0:09:36 | 0:09:39 | |
this new venture, their priority is making sure the food John | 0:09:39 | 0:09:43 | |
is selling is safe for consumers to eat. | 0:09:43 | 0:09:45 | |
We've got the little sink there that obviously has a heater inside it. | 0:09:45 | 0:09:49 | |
It needs to be more than that, to be honest. I know it's only | 0:09:49 | 0:09:52 | |
a temporary arrangement and you've got big plans for the shop | 0:09:52 | 0:09:55 | |
but you really... | 0:09:55 | 0:09:56 | |
I mean, first of all, you need a sink for cleaning equipment, | 0:09:56 | 0:09:58 | |
don't you, really? | 0:09:58 | 0:09:59 | |
There's no equipment, there's no machinery, there's no equipment. | 0:09:59 | 0:10:03 | |
Everything is...is wrapped and everything is cleaned down. | 0:10:03 | 0:10:06 | |
I thought he might have just done a little bit more. Even though it's | 0:10:06 | 0:10:09 | |
a temporary arrangement, I'd have expected to see a bit more, really. | 0:10:09 | 0:10:12 | |
Maybe installed a proper wash hand basin and things like that. | 0:10:12 | 0:10:15 | |
When you walked in there was leaves blowing into the shop | 0:10:15 | 0:10:18 | |
and stuff like that. | 0:10:18 | 0:10:19 | |
It just probably didn't give the right impression. | 0:10:19 | 0:10:22 | |
Simon is concerned that this temporary set-up isn't | 0:10:22 | 0:10:25 | |
meeting hygiene standards. | 0:10:25 | 0:10:26 | |
He needs to be convinced that John's plans for the permanent | 0:10:26 | 0:10:29 | |
butcher's shop will fully comply with the regulations. | 0:10:29 | 0:10:33 | |
-Do you want me to get this plan out? -Yeah, let's have a look at the plan | 0:10:33 | 0:10:36 | |
-so that we... -Can see what we're going to do. -Yeah. | 0:10:36 | 0:10:39 | |
So, this is the entrance to the shop here, right? | 0:10:41 | 0:10:44 | |
So, that's the public entrance to the shop. | 0:10:44 | 0:10:47 | |
And then at the back, just through that room there, | 0:10:47 | 0:10:49 | |
is the actual entrance where the product will come in. | 0:10:49 | 0:10:52 | |
I'm trying to make complete separation. | 0:10:52 | 0:10:54 | |
Even the actual floors here between the two areas, | 0:10:54 | 0:10:57 | |
so there's no confusion between the staff as to which area | 0:10:57 | 0:10:59 | |
they're in, are different colours, yeah? | 0:10:59 | 0:11:03 | |
If John's plans don't become a reality and he doesn't meet | 0:11:03 | 0:11:06 | |
basic hygiene requirements then Simon could close this place down. | 0:11:06 | 0:11:10 | |
Do you think you'll be all right? | 0:11:10 | 0:11:12 | |
I'm happy with the plans that you've shown us, yeah. | 0:11:12 | 0:11:14 | |
I think, really, obviously once everything's done, | 0:11:14 | 0:11:17 | |
we'll be a lot happier then. | 0:11:17 | 0:11:19 | |
With the refit starting in just two days, Simon gives him | 0:11:19 | 0:11:23 | |
leeway to continue trading for now. | 0:11:23 | 0:11:25 | |
But it's down to John to deliver | 0:11:25 | 0:11:27 | |
the hygiene levels that he's promising. | 0:11:27 | 0:11:30 | |
The nation's local councils are all tasked with | 0:11:38 | 0:11:41 | |
putting our money to the best possible use. | 0:11:41 | 0:11:44 | |
But, as we all contribute to our council's coffers, | 0:11:44 | 0:11:47 | |
everyone has an opinion about how they should manage those finances. | 0:11:47 | 0:11:51 | |
I know it's very difficult for them. | 0:11:51 | 0:11:53 | |
They've got a finite amount of money | 0:11:53 | 0:11:55 | |
and they've got to spend it where they think it's best spent | 0:11:55 | 0:12:00 | |
but that doesn't necessarily mean that they're right. | 0:12:00 | 0:12:03 | |
At the end of the day, we're all in this together | 0:12:03 | 0:12:06 | |
and we all have to act together and work together. | 0:12:06 | 0:12:09 | |
We are under austerity times and there is only | 0:12:09 | 0:12:11 | |
so much money in the pot. | 0:12:11 | 0:12:13 | |
You can't please all the people all the time, | 0:12:14 | 0:12:18 | |
and to have to choose where you're going to make your cuts is extremely | 0:12:18 | 0:12:22 | |
difficult and I certainly wouldn't like to have to make that choice. | 0:12:22 | 0:12:25 | |
Our local councils don't just enforce hygiene regulations | 0:12:32 | 0:12:35 | |
or tackle pests. They also try to generate more | 0:12:35 | 0:12:38 | |
income for their communities by investing in new business. | 0:12:38 | 0:12:42 | |
Tameside Council is taking the bold decision to increase | 0:12:43 | 0:12:47 | |
rather than slash funding for new start-ups. | 0:12:47 | 0:12:50 | |
One of the council bosses, Robin Monk, | 0:12:50 | 0:12:52 | |
is leading their own version of Dragons' Den. | 0:12:52 | 0:12:55 | |
'As a council, we're here to support local businesses, | 0:12:55 | 0:12:58 | |
'we're here to actually bring new businesses into the borough. | 0:12:58 | 0:13:01 | |
'But it's nice to get something a little different' | 0:13:01 | 0:13:03 | |
to give young people, older people | 0:13:03 | 0:13:06 | |
that are looking for that opportunity to start up a business | 0:13:06 | 0:13:10 | |
to come before a set of Dragons, me being one of them, | 0:13:10 | 0:13:14 | |
to actually present their case for a grant of up to £1,000 | 0:13:14 | 0:13:18 | |
just to help them get started. | 0:13:18 | 0:13:20 | |
Robin has selected a panel of five business leaders who have all | 0:13:23 | 0:13:26 | |
started and now run successful companies in the region. | 0:13:26 | 0:13:29 | |
We all work together as a collaborative force | 0:13:31 | 0:13:34 | |
for the benefit of new business start-ups in Tameside. | 0:13:34 | 0:13:37 | |
'For you to be able to grow your business,' | 0:13:37 | 0:13:40 | |
you need to be able to build connections, | 0:13:40 | 0:13:42 | |
whether it's with other businesses or whether it's with your council. | 0:13:42 | 0:13:46 | |
The business leaders will hear five-minute pitches | 0:13:46 | 0:13:49 | |
from seven budding entrepreneurs. | 0:13:49 | 0:13:51 | |
They're each bidding for an investment of up to £1,000 - | 0:13:51 | 0:13:54 | |
money they hope will kick-start the project of their dreams. | 0:13:54 | 0:13:58 | |
A little bit nervous but I think I've got a really good product | 0:13:58 | 0:14:01 | |
so hopefully it will speak for itself. | 0:14:01 | 0:14:04 | |
Thank you. | 0:14:06 | 0:14:07 | |
The pitches get under way with an educational toy designer | 0:14:07 | 0:14:10 | |
who's blending the real with the virtual. | 0:14:10 | 0:14:13 | |
We want to build a platform as well that will allow the children | 0:14:13 | 0:14:16 | |
to interact online as well as play with a traditional toy. | 0:14:16 | 0:14:20 | |
He's followed by an aspiring entrepreneur launching | 0:14:21 | 0:14:24 | |
a website that aims to give students quality work experience. | 0:14:24 | 0:14:28 | |
You spend three years of your life | 0:14:28 | 0:14:30 | |
and a hell of a lot of money to get your degree and then you don't | 0:14:30 | 0:14:34 | |
actually have the experience to go into the career you want. | 0:14:34 | 0:14:37 | |
And eager to face the panel is 21-year-old musician Owen Ashworth, | 0:14:37 | 0:14:41 | |
who needs the cash to fund a rehearsal space for local bands. | 0:14:41 | 0:14:45 | |
Quite nervous but I've got my presentation ready, | 0:14:47 | 0:14:49 | |
I've rehearsed it, so hopefully it'll just go all to plan. | 0:14:49 | 0:14:53 | |
-Hi. -Hiya. -Hi. | 0:14:54 | 0:14:56 | |
Music is my passion and what better way to show that passion than | 0:14:57 | 0:15:01 | |
to build music rehearsal rooms for all young people? | 0:15:01 | 0:15:04 | |
I pitched the idea to my mum and dad and they straightaway wanted | 0:15:04 | 0:15:08 | |
to give me a bit of help, so they financially backed me. | 0:15:08 | 0:15:12 | |
Owen's spent two years developing his idea | 0:15:14 | 0:15:17 | |
and has already started building the rehearsal rooms. | 0:15:17 | 0:15:20 | |
I am in a band. We're called Revival. | 0:15:20 | 0:15:22 | |
We're a melodic metal band from Manchester area. | 0:15:22 | 0:15:25 | |
We practise at my local youth centre. | 0:15:25 | 0:15:28 | |
When you turn about 20, 21, you're not really supposed to be | 0:15:28 | 0:15:32 | |
practising there any more so I thought, "What's a good | 0:15:32 | 0:15:35 | |
"follow-on from there and what can young people go and do afterwards?" | 0:15:35 | 0:15:39 | |
Owen's dad has also been helping his son build his empire. | 0:15:39 | 0:15:43 | |
Owen came to me some time ago with the idea of running his own business | 0:15:43 | 0:15:49 | |
and I could see it wasn't just an interest or a hobby. | 0:15:49 | 0:15:54 | |
This was going to turn out to be something a bit bigger than that. | 0:15:54 | 0:15:57 | |
I've had to pull my dad out of retirement | 0:15:57 | 0:15:58 | |
so he can help with the building of this. | 0:15:58 | 0:16:01 | |
He's been the engineer behind it, all the brains. | 0:16:01 | 0:16:03 | |
I thought I was going to be putting my feet up but I think this is | 0:16:03 | 0:16:07 | |
a worthwhile cause, and me and the wife, Denise, | 0:16:07 | 0:16:09 | |
have pulled out all the stops to help Owen to achieve what he wants to do. | 0:16:09 | 0:16:14 | |
Owen's dad might be happy to be out of retirement | 0:16:14 | 0:16:17 | |
but he doesn't want to be out of pocket too, | 0:16:17 | 0:16:19 | |
and the cash being given to their son's new venture is running low. | 0:16:19 | 0:16:23 | |
Having got halfway through it now, | 0:16:23 | 0:16:24 | |
we've realised just what a big project it is. | 0:16:24 | 0:16:27 | |
I will be going for the full £1,000 and we hope | 0:16:27 | 0:16:30 | |
that we can secure the extra money just so we can finish it off. | 0:16:30 | 0:16:33 | |
This money is essential for Owen to make his dreams a reality. | 0:16:33 | 0:16:36 | |
We do only have a limited amount of funds | 0:16:36 | 0:16:39 | |
so £1,000 is a lot of money and it does go a long way. | 0:16:39 | 0:16:41 | |
Silver Lining Studios - practice makes perfect. | 0:16:41 | 0:16:45 | |
Thank you. | 0:16:45 | 0:16:46 | |
Pitch done, it's time for Owen to face the panel's questions. | 0:16:46 | 0:16:50 | |
I think it is a great concept. | 0:16:50 | 0:16:52 | |
I think we can all share that. | 0:16:52 | 0:16:54 | |
I've got children at an age that would be dying to go | 0:16:55 | 0:16:58 | |
to a place like this. | 0:16:58 | 0:16:59 | |
I'm surprised, actually, I've not heard anything about it. | 0:16:59 | 0:17:03 | |
It's just been word-of-mouth at the moment. | 0:17:03 | 0:17:05 | |
I have set up a Facebook page and my friends have been sharing | 0:17:05 | 0:17:08 | |
that at the moment, just letting people know that we are in | 0:17:08 | 0:17:11 | |
the vicinity, that something is going to be happening fairly soon. | 0:17:11 | 0:17:14 | |
How are you going to keep moving? | 0:17:14 | 0:17:15 | |
Where is the rest of the money coming from? | 0:17:15 | 0:17:19 | |
We are hoping that when we get up and running, | 0:17:19 | 0:17:21 | |
the business is going to pay for itself then. | 0:17:21 | 0:17:24 | |
-Have you got a business plan for that? -Yeah. | 0:17:24 | 0:17:26 | |
I've done a cash flow and the money that we are potentially going | 0:17:26 | 0:17:30 | |
to make, we would break even in the first year | 0:17:30 | 0:17:34 | |
and then start making a profit within the second and third year. | 0:17:34 | 0:17:37 | |
How are you going to generate this revenue that's in your business plan? | 0:17:37 | 0:17:40 | |
Our main customers are going to be anyone from 13 up until, say, 30. | 0:17:40 | 0:17:46 | |
However, I have had a lot of interest from older bands. | 0:17:46 | 0:17:50 | |
-They have been really interested. -Thank you. | 0:17:50 | 0:17:52 | |
With the ordeal over, Owen will have to wait to see if he has done | 0:17:53 | 0:17:57 | |
enough to secure the much-needed finances for his business. | 0:17:57 | 0:18:01 | |
It went well. You know, it's really intimidating | 0:18:01 | 0:18:04 | |
when you first walk in there. | 0:18:04 | 0:18:06 | |
I was really nervous but once you get going | 0:18:06 | 0:18:08 | |
and you get into the flow of things, it's... | 0:18:08 | 0:18:10 | |
It was a lot better. | 0:18:10 | 0:18:11 | |
Good morning. Tameside Council. How can I help you? | 0:18:21 | 0:18:24 | |
At the heart of every hardworking council is its call centre. | 0:18:24 | 0:18:28 | |
Jake speaking. Can I help? | 0:18:28 | 0:18:30 | |
Staff across the UK deal with tens of thousands of calls | 0:18:30 | 0:18:33 | |
every month from residents who need help... | 0:18:33 | 0:18:36 | |
That would be bereavement services. | 0:18:36 | 0:18:37 | |
If you can bear with me, I shall put you through. | 0:18:37 | 0:18:39 | |
..advice... | 0:18:39 | 0:18:41 | |
Everybody has a legal right. | 0:18:41 | 0:18:42 | |
You can do that but it can't be done verbally. | 0:18:42 | 0:18:44 | |
..or have a complaint. | 0:18:44 | 0:18:46 | |
I'm so sorry. OK? Thank you, bye. | 0:18:46 | 0:18:50 | |
Dealing with complaints throws up challenges | 0:18:50 | 0:18:52 | |
that the team aim to tackle head-on. | 0:18:52 | 0:18:54 | |
We do have quite a lot of regular callers. | 0:18:54 | 0:18:57 | |
We have one chap, | 0:18:57 | 0:18:58 | |
bless him, he goes round Tameside with a little book | 0:18:58 | 0:19:01 | |
and a little pad and he will report absolutely everything. | 0:19:01 | 0:19:04 | |
He will tell you if a crisp packet's on the floor, he will tell | 0:19:04 | 0:19:08 | |
you if he's seen a spider and that we need to get the exterminators out. | 0:19:08 | 0:19:12 | |
Right. | 0:19:12 | 0:19:14 | |
It's trying to balance being professional but also letting him | 0:19:14 | 0:19:17 | |
know, you know, we do have to go now but it's been nice to speak to you. | 0:19:17 | 0:19:22 | |
You've got to remember that, if they're upset with the council, | 0:19:22 | 0:19:25 | |
even if it's a very small thing, they're not upset with you. | 0:19:25 | 0:19:28 | |
Take ownership of the problem, turn it around a little bit | 0:19:28 | 0:19:31 | |
and see where we go from there. | 0:19:31 | 0:19:33 | |
Yes, we deal with those. That's a pest control issue. | 0:19:33 | 0:19:36 | |
We all have our own coping mechanisms in the office. | 0:19:36 | 0:19:38 | |
Some of us stand up and do a bit of a shudder. | 0:19:38 | 0:19:41 | |
It's not the caller's fault but it's the way it makes you feel, isn't it? | 0:19:41 | 0:19:45 | |
From Land's End to John O'Groats, | 0:19:51 | 0:19:53 | |
making our communities pleasant to live in | 0:19:53 | 0:19:55 | |
and ridding our regions of pests | 0:19:55 | 0:19:57 | |
is top of every pest control officer's agenda. | 0:19:57 | 0:20:01 | |
After exterminating fleas, | 0:20:01 | 0:20:03 | |
Brian Whelan has been called to a public recycling point. | 0:20:03 | 0:20:06 | |
Rats have been reported running around the bins. | 0:20:06 | 0:20:09 | |
There's the bottle bins, there's clothes bins, there's cardboard | 0:20:11 | 0:20:14 | |
and plastic and people turn up and they throw...recycle stuff. | 0:20:14 | 0:20:19 | |
Now, sometimes we get a bit of a rat activity | 0:20:19 | 0:20:22 | |
cos people don't just throw... | 0:20:22 | 0:20:25 | |
They throw food waste in sometimes and it's a bit annoying. | 0:20:25 | 0:20:28 | |
Disease-ridden rats are scavengers | 0:20:28 | 0:20:31 | |
that will migrate to any area with a food source. | 0:20:31 | 0:20:33 | |
It's the human race, how we live today. | 0:20:34 | 0:20:37 | |
You know, it's just easier to throw things away and throw things on | 0:20:37 | 0:20:40 | |
the side and unfortunately they get a takeaway, they won't go and walk | 0:20:40 | 0:20:43 | |
over the road and put it in a bin, they'll just drop it on the floor. | 0:20:43 | 0:20:46 | |
But that's human nature. | 0:20:46 | 0:20:47 | |
That's how we live, that's how we've developed over the years. | 0:20:47 | 0:20:50 | |
I mean, we've just come them sort of people, unfortunately. | 0:20:50 | 0:20:53 | |
You've got your clothes, you've got your glass. | 0:20:58 | 0:21:01 | |
It's not exactly tidy, unfortunately. | 0:21:02 | 0:21:05 | |
'It's an ideal dumping site for people to throw anything, | 0:21:05 | 0:21:08 | |
'to be honest with you, because some of them | 0:21:08 | 0:21:10 | |
'can't even be bothered putting their clothes in the thing.' | 0:21:10 | 0:21:13 | |
Potato peeling. Food waste. | 0:21:13 | 0:21:14 | |
Old clothes left lying on the floor. Bags of rubbish. | 0:21:16 | 0:21:19 | |
And, again, round the back of here there's a lot of rubbish, | 0:21:20 | 0:21:24 | |
a lot of waste. | 0:21:24 | 0:21:26 | |
Then we get an infestation. | 0:21:26 | 0:21:27 | |
'There was apples, there was all sorts there, | 0:21:27 | 0:21:29 | |
'there was bread, there was everything.' | 0:21:29 | 0:21:31 | |
But it's not a bread site. | 0:21:31 | 0:21:33 | |
It's not a recycling for bread. But people throw it there. | 0:21:33 | 0:21:36 | |
Monitoring rat activity is a time-consuming | 0:21:36 | 0:21:38 | |
and often frustrating part of the job. | 0:21:38 | 0:21:41 | |
In the past, when we've just sort of sat here quietly and just watched out | 0:21:44 | 0:21:48 | |
the car windows, normally, they scurry from underneath, back and to. | 0:21:48 | 0:21:53 | |
But today, we're here... | 0:21:53 | 0:21:56 | |
Diddly squat. | 0:21:58 | 0:21:59 | |
Sometimes they still think that, you know, you are the Pied Piper | 0:22:01 | 0:22:04 | |
and you make a noise and all the rats jump in your bag. | 0:22:04 | 0:22:09 | |
I wish it was that easy. | 0:22:09 | 0:22:11 | |
The only rat I've found is that. I'll knock it in the head. Yeah. | 0:22:11 | 0:22:15 | |
Right, we'll go and get some dinner. | 0:22:15 | 0:22:17 | |
'You know, we were there, staking it out but, trust me, there was no... | 0:22:17 | 0:22:21 | |
'no bad boys running round that place, was there? | 0:22:21 | 0:22:24 | |
'But these are the things you have to do.' | 0:22:24 | 0:22:26 | |
It's all part of keeping the borough and keeping on top of things. | 0:22:26 | 0:22:30 | |
One thing, though - you'll never, ever, ever | 0:22:30 | 0:22:32 | |
get total eradication of rats in Tameside, or mice. | 0:22:32 | 0:22:36 | |
You'll get control but you'll never get total eradication. | 0:22:36 | 0:22:38 | |
No-one can offer that. It's impossible. | 0:22:38 | 0:22:40 | |
Not the way we live today. Impossible. | 0:22:40 | 0:22:43 | |
Brian might not have spotted any pests here | 0:22:44 | 0:22:47 | |
but he's unlikely to have the same problem on his next job. | 0:22:47 | 0:22:51 | |
Once again, a resident's called the council asking for help | 0:22:51 | 0:22:55 | |
to tackle some unwanted insect inhabitants, | 0:22:55 | 0:22:57 | |
but, rather than the hopping flea kind, | 0:22:57 | 0:23:00 | |
this time it's cockroaches. | 0:23:00 | 0:23:03 | |
If you think, when you're on holiday abroad or something like that, | 0:23:05 | 0:23:08 | |
and you get the odd cockroach in a room | 0:23:08 | 0:23:10 | |
and most people are disgusted by it and think, | 0:23:10 | 0:23:12 | |
"Oh, my God, I want to move, I want to go back to England," | 0:23:12 | 0:23:14 | |
like that, they think that's a bad situation. | 0:23:14 | 0:23:17 | |
But it's not just the countries we visit on our holidays | 0:23:18 | 0:23:21 | |
that are home to cockroaches. | 0:23:21 | 0:23:23 | |
The UK is also suffering with an increasing problem | 0:23:23 | 0:23:26 | |
with these filthy insects. | 0:23:26 | 0:23:28 | |
Attracted by food debris and dirty surfaces, | 0:23:29 | 0:23:32 | |
they access our homes through gaps around pipes and under doors. | 0:23:32 | 0:23:36 | |
And it's a problem for us | 0:23:36 | 0:23:37 | |
because cockroaches carry bacteria such as salmonella and e.coli | 0:23:37 | 0:23:42 | |
that cause diarrhoea, fever, abdominal pains and can be fatal. | 0:23:42 | 0:23:46 | |
Brian's responding to a call from a concerned resident who wants | 0:23:48 | 0:23:51 | |
to rid her home of roaches | 0:23:51 | 0:23:52 | |
but he's not prepared for the size of this infestation. | 0:23:52 | 0:23:55 | |
-If there's any behind there, they'll start coming out. -Right. | 0:23:58 | 0:24:02 | |
-There you go. -Yeah, I see one then. Yeah. Yeah. | 0:24:02 | 0:24:04 | |
Look at them all coming out now. | 0:24:04 | 0:24:07 | |
This is the worst infestation Brian has ever tackled. | 0:24:07 | 0:24:10 | |
I'll have a look in the kitchen. | 0:24:10 | 0:24:12 | |
At every turn another hiding place is revealed. | 0:24:12 | 0:24:15 | |
-Round the back of the clock I just took off the wall. -Yeah. | 0:24:16 | 0:24:19 | |
Look at all them there. | 0:24:19 | 0:24:21 | |
Do you want a torch? | 0:24:21 | 0:24:23 | |
I went into the kitchen and it was just... | 0:24:24 | 0:24:28 | |
It was just a shock to your system that someone could live how it was. | 0:24:28 | 0:24:33 | |
In the cupboards as well, there. | 0:24:33 | 0:24:36 | |
Cockroaches can survive on very little food | 0:24:36 | 0:24:39 | |
but will eat anything, including other cockroaches, to survive. | 0:24:39 | 0:24:42 | |
Brian must establish how far they've spread | 0:24:44 | 0:24:46 | |
to get to the root of this problem. | 0:24:46 | 0:24:48 | |
That, there, that is the ootheca, which is the egg case. | 0:24:49 | 0:24:53 | |
If you look there, that little one, | 0:24:53 | 0:24:54 | |
that's a stage of it. Look at it, picking it up. | 0:24:54 | 0:24:56 | |
'It's very rare that you see the egg casings.' | 0:24:56 | 0:25:00 | |
You might see the odd one or two in a property | 0:25:00 | 0:25:03 | |
when you're doing the job but with this one, | 0:25:03 | 0:25:05 | |
I mean, on one work surface, I'd seen six or seven egg casings. | 0:25:05 | 0:25:09 | |
Egg casings contain up to 30 nymphs... | 0:25:11 | 0:25:14 | |
That's the egg it's carrying on its back. | 0:25:14 | 0:25:17 | |
..which could potentially increase this infestation | 0:25:17 | 0:25:20 | |
by a further 240 cockroaches. | 0:25:20 | 0:25:22 | |
-This is just the kitchen and this is bad. -Yeah, loads of them. | 0:25:22 | 0:25:27 | |
-Isn't there? -Yeah, you've got nymphs crawling round. This is bad, this. | 0:25:27 | 0:25:31 | |
I tell you. | 0:25:31 | 0:25:33 | |
To halt the infestation, Brain must fill every nook and cranny | 0:25:33 | 0:25:37 | |
with a poisonous gel that the roaches will eat and die. | 0:25:37 | 0:25:40 | |
There's a saying, you know, if there was a nuclear war, | 0:25:41 | 0:25:44 | |
a cockroach would still be alive. | 0:25:44 | 0:25:45 | |
But... | 0:25:45 | 0:25:47 | |
the poisons that we've got on the market and the insecticides that we | 0:25:47 | 0:25:50 | |
have on the market for cockroaches, I mean, are far better than anything. | 0:25:50 | 0:25:55 | |
With the poisonous bait laid, the cockroaches will be | 0:25:55 | 0:25:58 | |
eradicated from the property in just over a week's time. | 0:25:58 | 0:26:02 | |
Can you just put that in there for us and I'll take that off you? | 0:26:02 | 0:26:04 | |
Every rule was broken in hygiene in that house. | 0:26:04 | 0:26:07 | |
I mean, unfortunately... I've just had a chat with the lady now. | 0:26:07 | 0:26:10 | |
She's going to work with us, tidy up little bit. It's just bad. | 0:26:10 | 0:26:14 | |
It's been a distressing job, | 0:26:15 | 0:26:16 | |
but this heroic council officer has given the residents the help | 0:26:16 | 0:26:20 | |
they so desperately needed once they'd called the council. | 0:26:20 | 0:26:23 | |
While the UK's town centres are still struggling | 0:26:38 | 0:26:40 | |
from the effect of the recent recession, | 0:26:40 | 0:26:43 | |
with 18 shops closing every day... | 0:26:43 | 0:26:45 | |
..butcher John Mettrick has decided to take a leap of faith. | 0:26:47 | 0:26:51 | |
He's opening a new shop on a struggling high street | 0:26:51 | 0:26:53 | |
and has been busy refitting it after a trial run. | 0:26:53 | 0:26:56 | |
As you can see, we've cracked on with it. | 0:26:59 | 0:27:01 | |
I mean, it's sort of like seven days at the moment. | 0:27:01 | 0:27:03 | |
-I think I'm looking for your shop. -It opens tomorrow. | 0:27:03 | 0:27:05 | |
'There's been quite a local bit of interest.' | 0:27:05 | 0:27:07 | |
Mettrick's is pretty well known up this way and people can't wait. | 0:27:07 | 0:27:11 | |
The feedback's pretty good so people are looking forward to it. | 0:27:11 | 0:27:14 | |
A bit of something decent in the town centre | 0:27:14 | 0:27:16 | |
to bring people back into it. | 0:27:16 | 0:27:18 | |
Council officers like Simon Ashton are charged with making sure | 0:27:22 | 0:27:26 | |
new businesses are safe for us. | 0:27:26 | 0:27:29 | |
After having had some concerns about John's temporary set-up, | 0:27:29 | 0:27:32 | |
Simon is back to ensure he's begun to put | 0:27:32 | 0:27:35 | |
the right hygiene requirements in place. | 0:27:35 | 0:27:37 | |
If not, Simon could be forced to delay the opening | 0:27:38 | 0:27:41 | |
and dent John's plans. | 0:27:41 | 0:27:43 | |
-Hello. -Hi, Simon. You all right? -Yes, fine, thank you. | 0:27:43 | 0:27:45 | |
-Nice to see you again. -Yes. -Different now. -Just a bit. | 0:27:45 | 0:27:48 | |
Well, not quite ready yet. We're getting there. | 0:27:48 | 0:27:51 | |
It's so much different. Really good. | 0:27:51 | 0:27:54 | |
Right, so do you want to sort of take me | 0:27:54 | 0:27:56 | |
through what you're proposing to do? | 0:27:56 | 0:27:57 | |
What we've got here is the fresh meat counter as you walk in, | 0:27:57 | 0:28:00 | |
with a butcher and a server behind here, specifically for fresh meat. | 0:28:00 | 0:28:04 | |
This section here will be the hot counter. | 0:28:04 | 0:28:07 | |
It's the bain marie underneath. | 0:28:07 | 0:28:08 | |
What sort of things will you be selling hot? | 0:28:08 | 0:28:10 | |
We'll be serving things like breakfast out of there | 0:28:10 | 0:28:12 | |
so we'll be doing bacon, sausage and egg in the morning | 0:28:12 | 0:28:15 | |
and then we'll probably be doing things like pulled pork, | 0:28:15 | 0:28:17 | |
steak sandwiches and that, like, for the dinner time. | 0:28:17 | 0:28:20 | |
There will be a till on the end there. | 0:28:20 | 0:28:22 | |
That till will be specifically for cooked food. | 0:28:22 | 0:28:26 | |
You'll notice there's a full glass divider there | 0:28:26 | 0:28:29 | |
so there's no chance of any contact with the red meat. | 0:28:29 | 0:28:32 | |
We've got a little section in the middle there for the cooked meats. | 0:28:32 | 0:28:35 | |
-Right. -So that'll be sliced ham, beef, turkey. | 0:28:35 | 0:28:38 | |
So it's complete separation between the two areas. | 0:28:38 | 0:28:41 | |
Now, what we've got is we've got little data loggers, | 0:28:41 | 0:28:44 | |
thermo data loggers, for each of the cabinets so we can record | 0:28:44 | 0:28:47 | |
the temperatures and print the graphs off on the computers and that so | 0:28:47 | 0:28:50 | |
we can illustrate that everything's been kept at the right temperature. | 0:28:50 | 0:28:53 | |
Constantly monitoring rather than checking a couple of times a day. | 0:28:53 | 0:28:56 | |
We've got a constant thing there. | 0:28:56 | 0:28:58 | |
This is about as hi tech as hygiene gets. | 0:28:58 | 0:29:01 | |
It's a massive difference to the state of the temporary store | 0:29:01 | 0:29:04 | |
Simon inspected six days ago. | 0:29:04 | 0:29:06 | |
You can also see, so nobody gets confused | 0:29:06 | 0:29:08 | |
whether they're in cooked or raw, | 0:29:08 | 0:29:10 | |
we've got a floor covering difference. | 0:29:10 | 0:29:13 | |
If they're stood over there, they know they should be handling | 0:29:13 | 0:29:15 | |
cooked stuff and if stood here then they should be handling red meat. | 0:29:15 | 0:29:19 | |
That's excellent. All the equipment will be labelled up, will it? | 0:29:19 | 0:29:22 | |
-All have signs up. -There, you can see. | 0:29:22 | 0:29:24 | |
I mean, we're right in the middle of it. We've got all the things here. | 0:29:24 | 0:29:27 | |
"Cooked meat preparation. Cooked meat only. Cooked meat preparation." | 0:29:27 | 0:29:31 | |
So nobody gets confused where they are. | 0:29:31 | 0:29:33 | |
The shop fit is going well but the real test will be | 0:29:35 | 0:29:37 | |
when Simon carries out the full hygiene inspection. | 0:29:37 | 0:29:40 | |
But when he does, there's a last-minute panic to provide | 0:29:42 | 0:29:45 | |
everything he needs to give a good rating. | 0:29:45 | 0:29:48 | |
-Hopefully this is what you've been looking for. -Yeah, let's have a look. | 0:29:48 | 0:29:52 | |
Simon, like council officers across the country, is battling to | 0:29:57 | 0:30:01 | |
balance his responsibility to the keep the public safe | 0:30:01 | 0:30:04 | |
with the desire to safeguard the future of the local economy. | 0:30:04 | 0:30:08 | |
'The council's role is about providing quality public services.' | 0:30:09 | 0:30:13 | |
We are also about economic growth, | 0:30:13 | 0:30:15 | |
we are also about bringing jobs to the borough | 0:30:15 | 0:30:18 | |
'and making sure that we do have a sound economic base.' | 0:30:18 | 0:30:21 | |
We want a really nice place to work, | 0:30:22 | 0:30:25 | |
to live and to visit. | 0:30:25 | 0:30:29 | |
So economic regeneration is important. | 0:30:29 | 0:30:33 | |
'We do that through ensuring people get good education,' | 0:30:33 | 0:30:36 | |
that people have access to life skills, that people who can't | 0:30:36 | 0:30:39 | |
particularly look after themselves get looked after. | 0:30:39 | 0:30:42 | |
'And local business is just part of that much wider picture.' | 0:30:42 | 0:30:46 | |
At Tameside's Enterprise Centre, aspiring entrepreneurs | 0:30:50 | 0:30:53 | |
are still battling to win the support of their local | 0:30:53 | 0:30:55 | |
council and business leaders, who have up to £1,000 | 0:30:55 | 0:30:59 | |
to inject into start-ups that show potential. | 0:30:59 | 0:31:02 | |
Let me give you some stats. | 0:31:02 | 0:31:03 | |
So far, the panel have heard pitches from a toy developer, | 0:31:03 | 0:31:06 | |
a web designer and a candle maker. | 0:31:06 | 0:31:09 | |
My aims are to make people aware that there is a choice between paraffin | 0:31:09 | 0:31:13 | |
and a natural product and to be a recognised brand within four years. | 0:31:13 | 0:31:18 | |
Next to pitch her bunting business is former seamstress Sheila Taylor. | 0:31:21 | 0:31:25 | |
I've always been interested in traditional crafts. | 0:31:28 | 0:31:32 | |
As you see, the bunting comes in many forms, | 0:31:32 | 0:31:37 | |
many colours and for every occasion. | 0:31:37 | 0:31:41 | |
I'd like to pass the traditions on to current generations, | 0:31:41 | 0:31:45 | |
the knitting and sewing, to young people. | 0:31:45 | 0:31:47 | |
Currently, 60% of new businesses are being started from home. | 0:31:50 | 0:31:54 | |
Sheila's desperate to add to these figures | 0:31:54 | 0:31:56 | |
with an idea inspired by a relative. | 0:31:56 | 0:31:58 | |
My granddaughter was 21 and I decided that I'd make her something | 0:32:00 | 0:32:06 | |
personal, which would be the bunting, so I put her name on, 21, | 0:32:06 | 0:32:12 | |
and the girls from uni, they were like, | 0:32:12 | 0:32:16 | |
"That's great, will you do me some?" | 0:32:16 | 0:32:19 | |
And that's where the idea started. | 0:32:19 | 0:32:21 | |
I'm going to ask for the £1,000 because I do need more equipment. | 0:32:22 | 0:32:28 | |
I need a worktable that I can cut out on. | 0:32:28 | 0:32:31 | |
I've bought the machine, the sewing machine and the dye machine, | 0:32:31 | 0:32:35 | |
and the dyes out of my savings, | 0:32:35 | 0:32:37 | |
so obviously that money's not going to come back | 0:32:37 | 0:32:40 | |
because I don't work now. | 0:32:40 | 0:32:41 | |
I am retired. It's not something I've taken on lightly. | 0:32:41 | 0:32:45 | |
I've put a lot of effort into it and I really, really do want it to work. | 0:32:45 | 0:32:50 | |
Back in the pitching room, Sheila's worked just as hard | 0:32:52 | 0:32:55 | |
to try and win the panel's approval. | 0:32:55 | 0:32:57 | |
Genuinely, I think it's a really well made, quality product | 0:32:58 | 0:33:01 | |
and I absolutely believe there's a market for it. | 0:33:01 | 0:33:05 | |
What competition is there out there in this kind of market? | 0:33:05 | 0:33:09 | |
There is a market out there | 0:33:09 | 0:33:11 | |
but I think if I can go to party planners and I go to bridal fairs, | 0:33:11 | 0:33:16 | |
I can convince them this product is...because the product is good... | 0:33:16 | 0:33:21 | |
-Good quality. -It's excellent. It's good quality. And I can deliver. | 0:33:21 | 0:33:25 | |
I'm interested in where you see this going. | 0:33:25 | 0:33:27 | |
I mean, we potentially could invest £1,000 in this business. | 0:33:27 | 0:33:30 | |
But where do you see your business going? | 0:33:30 | 0:33:32 | |
I'd very much like to take somebody on who'd want to learn | 0:33:32 | 0:33:36 | |
the skill of sewing, to actually teach somebody. | 0:33:36 | 0:33:40 | |
Well done. | 0:33:40 | 0:33:41 | |
-Thank you very much. -OK. -Thank you. | 0:33:41 | 0:33:44 | |
All the budding entrepreneurs have now delivered their pitches | 0:33:44 | 0:33:48 | |
and it's decision time for the business experts and council. | 0:33:48 | 0:33:51 | |
But which of these ambitious beginners will secure | 0:33:51 | 0:33:54 | |
the £1,000 prize that could help launch their empire? | 0:33:54 | 0:33:57 | |
It's also a big day for staff | 0:34:11 | 0:34:14 | |
at the new butcher's shop in Stalybridge. | 0:34:14 | 0:34:16 | |
The shop opened two weeks ago and council officer Simon Ashton | 0:34:17 | 0:34:20 | |
is about to carry out its first full hygiene inspection. | 0:34:20 | 0:34:24 | |
I'll put my gear on and I'll come through. | 0:34:26 | 0:34:29 | |
Like council officers nationwide, Simon's role is to protect us | 0:34:29 | 0:34:33 | |
and keep our high streets safe. | 0:34:33 | 0:34:35 | |
He'll rate the business's hygiene regime | 0:34:35 | 0:34:37 | |
from zero, the lowest, to five, the highest. | 0:34:37 | 0:34:41 | |
Five stars will reassure customers | 0:34:41 | 0:34:43 | |
and could help this venture get off to the best possible start. | 0:34:43 | 0:34:47 | |
-You do, like, a breakfast, don't you? -We do, yeah. -Right. | 0:34:47 | 0:34:51 | |
That is cooked down here on these premises, yes. | 0:34:51 | 0:34:53 | |
-Any other products that you cook on-site? -We cook turkey, | 0:34:53 | 0:34:56 | |
-you know, breasts joints, on-site. -Oh, right. | 0:34:56 | 0:34:59 | |
Yeah, we do turkey. | 0:34:59 | 0:35:01 | |
To achieve the five-star rating, staff must be employing clean | 0:35:01 | 0:35:05 | |
and safe methods of working, and have the paperwork that guides | 0:35:05 | 0:35:08 | |
them through the strict protocol for handling the products they sell. | 0:35:08 | 0:35:13 | |
I'm just wondering if I'm missing something. | 0:35:13 | 0:35:15 | |
-No, there's no talking of cooking on here, is there? -Right. | 0:35:15 | 0:35:19 | |
No. Chilled storage. Chilled delivery. | 0:35:20 | 0:35:23 | |
Simon can't see any paperwork | 0:35:23 | 0:35:26 | |
detailing how staff handle cooked meat. | 0:35:26 | 0:35:28 | |
Without this, he'll be forced to give them a low rating. | 0:35:28 | 0:35:32 | |
I just wonder if it might be worth ringing the other shop | 0:35:32 | 0:35:34 | |
-just to find out if... -If they've not sent it. | 0:35:34 | 0:35:37 | |
Do you want to ask one of your colleagues to give them | 0:35:37 | 0:35:39 | |
a ring and just find out? | 0:35:39 | 0:35:42 | |
Paperwork is important certainly in terms of things like cooked | 0:35:42 | 0:35:44 | |
meats and products like that because it shows that somebody's | 0:35:44 | 0:35:47 | |
actually sat down and done an assessment of how the product | 0:35:47 | 0:35:50 | |
is made on the premises and how it's handled. | 0:35:50 | 0:35:52 | |
The staff put in a call to owner John Mettrick to see | 0:35:54 | 0:35:57 | |
if he can trace the missing paperwork. | 0:35:57 | 0:35:59 | |
Yeah, he's got a driver coming down anyway, so... | 0:36:00 | 0:36:03 | |
While they wait for a response, Simon carries out | 0:36:03 | 0:36:06 | |
the inspection of the food preparation and storage areas. | 0:36:06 | 0:36:09 | |
But, as Simon's shown the walk-in fridge, there's a potential problem. | 0:36:12 | 0:36:17 | |
Obviously, the raw meat. The fridge. | 0:36:17 | 0:36:21 | |
Right. It's purely raw meat in there. | 0:36:21 | 0:36:24 | |
You've got salad in there, though. | 0:36:24 | 0:36:26 | |
Yeah, we store the veg in here. | 0:36:26 | 0:36:29 | |
Right. | 0:36:30 | 0:36:32 | |
I mean, everything is washed. You know, like, we wash everything. | 0:36:32 | 0:36:35 | |
Yeah, I... | 0:36:35 | 0:36:37 | |
I think if it's going to be raw meat only, keep it as raw meat only. | 0:36:37 | 0:36:40 | |
-I wouldn't keep any salad items in here. -Right, OK. -OK. | 0:36:40 | 0:36:43 | |
Cross-contamination is one of the main causes of food poisoning. | 0:36:47 | 0:36:51 | |
In the UK, 5.5 million people | 0:36:51 | 0:36:54 | |
suffered from the illness last year. | 0:36:54 | 0:36:56 | |
The staff need to come up with a solution | 0:36:58 | 0:37:00 | |
to deal with Simon's concerns. | 0:37:00 | 0:37:03 | |
What about putting them in there on the top shelf or something? | 0:37:03 | 0:37:07 | |
Yeah, things like your salad items and stuff like that, yeah. | 0:37:07 | 0:37:10 | |
If we put them on the top shelf. I'd keep them there. | 0:37:10 | 0:37:14 | |
Yeah, you've got it there but I'd recommend you have... OK, then. | 0:37:14 | 0:37:18 | |
-No problem. -Right. | 0:37:18 | 0:37:19 | |
As Simon does his final checks, | 0:37:26 | 0:37:28 | |
owner John arrives with what he hopes is the missing paperwork | 0:37:28 | 0:37:31 | |
and the evidence that will ensure he gets a good rating. | 0:37:31 | 0:37:35 | |
-Ah, hi. -Hello, Mr Mettrick. -You all right? -Fine, thank you. Right. | 0:37:35 | 0:37:40 | |
-Hopefully this is what you've been looking for. -Yeah, let's have a look. | 0:37:40 | 0:37:43 | |
OK. This is, like, covering pies, cooking of pies. | 0:37:43 | 0:37:47 | |
-Holding at hot temperatures. And cooking of meats as well. -Right. | 0:37:47 | 0:37:52 | |
-Super. Brilliant. -Is that OK? -Yeah, that's absolutely fine. -OK. | 0:37:52 | 0:37:57 | |
-Have you got a minute? -Yeah. | 0:37:57 | 0:37:59 | |
Simon's made a decision about the rating, so John gathers | 0:37:59 | 0:38:03 | |
the whole team to tell them the result of weeks of their hard work. | 0:38:03 | 0:38:07 | |
Mr Ashton's finished his inspection. | 0:38:07 | 0:38:09 | |
Five stars. Well done. | 0:38:09 | 0:38:11 | |
Congratulations. You done your job right. Everything. Brilliant. | 0:38:11 | 0:38:15 | |
Well done. Very, very pleased. | 0:38:15 | 0:38:17 | |
It's terrific. | 0:38:17 | 0:38:18 | |
I mean, we can put the five stars in the window now | 0:38:18 | 0:38:21 | |
and people will realise that this establishment is being well-run. | 0:38:21 | 0:38:24 | |
It'll give them confidence in all the hygiene | 0:38:24 | 0:38:26 | |
and everything that we've got going on in this place. | 0:38:26 | 0:38:29 | |
All right, then. Cheers. Thanks very much. Bye-bye, now. | 0:38:29 | 0:38:31 | |
'There's a transformation taken place there, really, isn't there?' | 0:38:31 | 0:38:34 | |
When I first came down and it literally was just a pop-up shop | 0:38:34 | 0:38:38 | |
but obviously since then it's now open as a high-class butcher's shop. | 0:38:38 | 0:38:42 | |
There's been a lot of investment in the actual premises. | 0:38:42 | 0:38:45 | |
I'm really pleased with it, yeah. | 0:38:45 | 0:38:47 | |
After making the big decision to open a new business | 0:38:47 | 0:38:50 | |
and help regenerate the town centre, | 0:38:50 | 0:38:53 | |
this top rating should help attract much-needed new custom | 0:38:53 | 0:38:57 | |
to make this business and the high street flourish. | 0:38:57 | 0:39:00 | |
Simon's played his part in protecting us, | 0:39:12 | 0:39:15 | |
now it's time for the council to help the wider economy bloom. | 0:39:15 | 0:39:18 | |
With a cash injection of up to £1,000 each on offer, | 0:39:19 | 0:39:23 | |
fledgling entrepreneurs have been busy pitching | 0:39:23 | 0:39:25 | |
their new business ideas. | 0:39:25 | 0:39:26 | |
Now they must wait as the panel decides whether the start-ups | 0:39:29 | 0:39:33 | |
show potential and deserve their financial and personal support. | 0:39:33 | 0:39:37 | |
-My personal view, I'd like to give her a contribution. -I'm in for 500. | 0:39:37 | 0:39:41 | |
I'm not knocking the concept, it's great. | 0:39:41 | 0:39:43 | |
So we're saying £1,000, then? | 0:39:43 | 0:39:45 | |
Fabulous. He's a talent. | 0:39:45 | 0:39:48 | |
I'm in for a grand. | 0:39:48 | 0:39:50 | |
I really don't like the way she's going to use the money. | 0:39:50 | 0:39:52 | |
-I'm not behind it at all. -Is this a business we should be investing in? | 0:39:52 | 0:39:57 | |
Those successful today will have that ambition, | 0:39:57 | 0:39:59 | |
they'll have that drive but they'll have that business acumen. | 0:39:59 | 0:40:02 | |
They'll understand business, | 0:40:02 | 0:40:04 | |
they'll understand what it will take to go from here today with | 0:40:04 | 0:40:09 | |
maybe up to £1,000 to actually then start to grow that business. | 0:40:09 | 0:40:14 | |
Very nervous. Very nervous. | 0:40:14 | 0:40:17 | |
Sheila's first to find out whether she's been awarded any money | 0:40:18 | 0:40:21 | |
to kick-start her bunting business. | 0:40:21 | 0:40:23 | |
The Dragons were very impressed with your presentation today | 0:40:23 | 0:40:26 | |
so we're going to give you the full £1,000 to help with your business. | 0:40:26 | 0:40:29 | |
-Oh, thank you. -Well done, Sheila. | 0:40:29 | 0:40:31 | |
Thank you. Thank you. | 0:40:31 | 0:40:33 | |
For Owen, the extra money would enable him | 0:40:35 | 0:40:38 | |
to finish building his music rehearsal rooms and start trading. | 0:40:38 | 0:40:42 | |
The Dragons have decided to give you £1,000 towards your business. | 0:40:42 | 0:40:45 | |
I was certainly impressed that you've already spent some of your own | 0:40:45 | 0:40:48 | |
money and your parents' money. | 0:40:48 | 0:40:50 | |
-Some of the Dragons decided they were going to help you. -That's fantastic. | 0:40:50 | 0:40:53 | |
Thank you. OK, thank you. | 0:40:53 | 0:40:55 | |
-So? -Full thousand. | 0:40:56 | 0:40:58 | |
CHEERING | 0:40:58 | 0:41:00 | |
Owen's dad has also been waiting anxiously to hear the news. | 0:41:01 | 0:41:05 | |
PHONE RINGS | 0:41:05 | 0:41:07 | |
-'Hello?' -Hi, Dad. Yeah, I got the £1,000. -'Have you?' -Yeah. | 0:41:07 | 0:41:12 | |
OWEN'S DAD LAUGHS | 0:41:12 | 0:41:14 | |
The offers of money and support continue. | 0:41:14 | 0:41:17 | |
-We're going to give you a full thousand pounds. -Super. Thank you. | 0:41:17 | 0:41:21 | |
£1,000. | 0:41:21 | 0:41:22 | |
CHEERING | 0:41:22 | 0:41:23 | |
-We're going to give you £500. -Thank you. | 0:41:25 | 0:41:28 | |
Well done. I'm very proud of you. | 0:41:28 | 0:41:32 | |
The Dragons have decided we going to give you £1,000. | 0:41:32 | 0:41:35 | |
Thanks very much, everyone. That's great. | 0:41:35 | 0:41:39 | |
Full amount. | 0:41:39 | 0:41:40 | |
CHEERING | 0:41:40 | 0:41:41 | |
Led by our heroic council officer Robin, | 0:41:41 | 0:41:45 | |
the Dragons will now support the fledgling businesses as | 0:41:45 | 0:41:48 | |
they take off and put the money they've been awarded to good use. | 0:41:48 | 0:41:51 | |
When you're a millionaire, remember where you got the £1,000 from. | 0:41:51 | 0:41:54 | |
Yeah, I will do. Thank you. | 0:41:54 | 0:41:56 | |
The council's hope is that in time the whole community will reap | 0:41:56 | 0:41:59 | |
the rewards of their bold investments. | 0:41:59 | 0:42:02 | |
Do you know what? I really enjoyed that. | 0:42:02 | 0:42:04 | |
That was a brilliant afternoon and I thought the seven people that | 0:42:04 | 0:42:06 | |
came and presented were absolutely brilliant. | 0:42:06 | 0:42:10 | |
I mean, it just goes to show the talent that's out there | 0:42:10 | 0:42:13 | |
if only you can find it and just give it a bit of... | 0:42:13 | 0:42:16 | |
of encouragement. | 0:42:16 | 0:42:17 | |
CHEERING | 0:42:17 | 0:42:18 | |
It's been another enterprising shift for our local councils | 0:42:22 | 0:42:25 | |
and hard-working officers across the country. | 0:42:25 | 0:42:28 | |
They've supported local businesses | 0:42:29 | 0:42:31 | |
and helped breathed fresh life into our town centres... | 0:42:31 | 0:42:35 | |
Five stars. Well done. | 0:42:35 | 0:42:37 | |
..they've rid residents' homes of fleas and cockroaches... | 0:42:37 | 0:42:40 | |
This is bad. | 0:42:40 | 0:42:42 | |
..and they've kick-started several new businesses ideas with | 0:42:42 | 0:42:45 | |
much-needed cash injections. | 0:42:45 | 0:42:47 | |
CHEERING | 0:42:47 | 0:42:48 | |
But, most importantly, they've worked tirelessly to | 0:42:48 | 0:42:51 | |
help their residents when they called the council. | 0:42:51 | 0:42:55 | |
Public services are absolutely critical. | 0:42:55 | 0:42:57 | |
Yes, times are difficult | 0:42:57 | 0:42:59 | |
but it's important that we concentrate on what this is about. | 0:42:59 | 0:43:03 | |
This is providing the services that the public expect us | 0:43:03 | 0:43:06 | |
to provide and continue to provide. | 0:43:06 | 0:43:08 |