Episode 14 Call the Council


Episode 14

Series following council officers. Council officers team up with local business leaders to help a young entrepreneur achieve his dreams and work to help the high street flourish.


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Transcript


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From waste and recycling

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to pest control and Trading Standards,

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the taxes that we pay to our local councils

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are used to provide many of our most essential services.

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I like people who are keen to recycle.

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In this series we follow the frontline staff

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working behind the walls of Tameside Town Hall in Greater Manchester.

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Like council offices across the country,

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these local heroes are waging war on those blighting our communities.

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Oy, oy, oy! Excuse me, love, you can't do that!

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They're protecting us from hidden dangers.

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The business owner has got a duty to make sure that he's

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protecting his business

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and the people that are coming in to buy food from his business.

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Making sure our cash is spent on those who need it most.

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I'm at a loose end. I do not know where to turn.

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And responding to their residents when they call the council.

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Coming up, council officers are shocked by a takeaway

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flouting food hygiene regulations.

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-You need to get a disinfectant.

-Never heard of it.

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-Come on.

-No, I've never heard of it. Disinfectant, what's one of them?

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'That's possibly the worst example I've come across in my 20 years

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'nearly of being an environmental health officer.'

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Go above and beyond the call of duty to help a young entrepreneur make

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-his sweet dreams a reality.

-Everyone is buzzing about it at the minute.

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It just seems to be taking off really well

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and everyone in the local community has been supporting it.

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And burn the midnight oil and rubber

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to help local teens turn their lives around.

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The nation's local councils provide us with services that play a crucial

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role in keeping our communities clean, safe and us free from harm.

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Almost two million unsung heroes work for our 433 local authorities.

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Amongst their ranks, are Enforcement Officers working on behalf

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of residents in the Greater Manchester Borough of Tameside.

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Street lighting? Yes, of course. One moment, thank you.

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When people call the council here,

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officers like Monica Gartside are on hand to help out.

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The council has a very important job to do

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because it's all about protecting the public health.

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My role within the council is to do the job as efficiently as I can

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without it costing a lot of money to the taxpayer.

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Monica and her Environmental Health colleagues nationwide

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are responsible for keeping us free from illness by inspecting

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and rating the hygiene regimes of all food businesses.

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The frequency of inspection and ratings given are determined

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by stringent guidelines laid down by the Food Standards Agency

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and the level of concern a business might cause the council.

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Inspections of the worst offending outlets take place at least

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every six months and others every 18.

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The most hygienic will be rated as a five. The least just one.

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Over the past five years, after a series of calls to the council,

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Monica's been inspecting a takeaway that had been home to rats.

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There's still quite a lot of waste on the ground

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and there's a lot of rat droppings in here.

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Monica discovered that the takeaway and its new management team

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were also battling with a blocked sewage outlet.

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It's not your fault.

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We'll deal with the outside

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but you need to just make sure there's no smell coming from inside.

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That's OK with me.

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But it's not just the problems outside that have

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been concerning Monica.

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Tonight she's making another inspection.

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Two months ago, she discovered that hygiene levels were falling short

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and demanded that the management put things right.

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I gave Mr Saghir a list of things to do really for tonight.

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Mainly they involve cleaning and disinfection of the business

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and also one member of his staff

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should have been on a food hygiene training course by now

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and the others should hopefully be booked on hygiene training courses.

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I hope he's done it all, but if he hasn't, I'll need to

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look at taking further action against the food business operator.

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If the work hasn't been done, Monica could be forced to

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close the business until it comes up to scratch.

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As soon as she's over the threshold Monica spots one of the most

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dangerous breaches of food hygiene regulations.

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My main concern at the moment is that, um...

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Obviously, this is raw chicken

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and it can contain a lot of bugs

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that cause food poisoning.

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So what do you use this side for,

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this particular part of the sink?

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Er, this one just for washing up.

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What do you normally wash up in here?

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What kind of things would you wash up?

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Just like a couple of trays

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and maybe the pizza cutter.

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The worry I have now is, um, because they are draining there,

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that sink now at the moment will have

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raw chicken juice bits in the bottom.

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Yeah. It's not much water that's gone through there.

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Yeah, you don't need much really.

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-You wouldn't need a lot.

-Yeah.

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The other thing is, the sink, at the moment,

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doesn't look very clean to me.

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That looks cleaner than my house, kitchen anyway.

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Mr Saghir's reaction is not what Monica expected.

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It's a serious concern.

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One of the biggest challenges is that anybody can start a food business

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without any qualifications, without knowing a lot about food

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or food hygiene.

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Catering seems to be one of those areas where anyone can have a go.

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But Monica must be confident that all staff are following

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strict hygiene regulations, laid down by the Food Standards Agency

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at every step of the cooking process.

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So by the time it gets in here,

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what you don't want is for that chicken to get recontaminated again,

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so that's why I'm worried about the washing up.

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Hidden under the stairs, Monica is shown another workspace.

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-Just very small, isn't it?

-Yeah, it is small, yeah.

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Needs to be a bit cleaner, really.

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I'm also... I don't know.

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Is that paint going to come off?

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Cos this is so close to the breading area, you need to make sure you don't

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get any paint bits or old crumbling plaster getting into the flour.

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Food-borne germs that cause illness like diarrhoea and salmonella

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are easily spread if high standards of hygiene are not maintained.

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How do you think you'll ever clean that area?

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You really need to keep that clean.

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How come you've got all that grease there? Is that dropping down?

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Yeah, it's probably from the tray, yeah.

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But here, even the basic hygiene practices

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are not being observed properly.

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I think this would need to be a lot cleaner than it is.

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It should be squeaky clean really.

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As the inspection moves upstairs,

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Monica spots a solution that

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could remove the potential for cross-contamination.

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-Would you consider putting a sink up here?

-Not at the moment.

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Why's that?

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Can't afford it.

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I think since you've been inside, not even one phone rung.

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That shows how quiet it is. No customers coming inside.

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Whether a business is making money or not,

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it has to comply with the law.

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On her last inspection, Monica demanded that the staff attend

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hygiene courses to help them understand the law

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and learn how to prepare and cook food safely.

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So none of you have gone on a food hygiene training course yet,

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but you're planning to go, three of you?

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But Monica's not letting them get away with it.

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So the three of you are going to go on

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a food hygiene training course in December, yeah.

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I will send you details.

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Back downstairs, Monica makes her final demands.

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I'm going to have to serve some improvement notices.

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-You need to do more cleaning and disinfection...

-Hmm.

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..and something has to be done with this.

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If you get one food poisoning outbreak...

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..that's it really. It's too risky.

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If I were you, I'd be very concerned about this.

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I don't know... I think a sink upstairs...

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The cost of that versus how much it could cost you if you have a problem,

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if you have some kind of contamination problem,

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is going to be very small.

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It's been a difficult inspection for this dogged local council hero.

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I'm frustrated. I'm very... I'm just, I am very frustrated at the moment.

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But what I need to do now is use the powers

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we have effectively to make improvements.

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If they don't do what is asked of them, we would look to take

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further legal action against the food business operator.

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Coming up, despite the threat of legal action,

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staff at the takeaway continue to baffle a battle-weary Monica.

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-You need to get a disinfectant. Have you...

-Never heard of it.

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-Come on.

-No, I've never heard of it. Disinfectant? What's one of them?

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Our local councils are currently being given greater freedom

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to respond to the specific needs of their area.

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They don't just inspect our restaurants or empty our bins,

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but also strive to support the local economy.

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The UK's high streets are facing a serious challenge

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from out of town shopping centres and online retail,

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with 50,000 shops currently standing empty.

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In response, central government has set out a billion pound package

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of measures to support the UK's high streets.

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Included in this is the creation of 330 Town Teams.

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Us residents and local business owners can apply to join MPs

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and council officers like Alison Lloyd-Walsh on these Town Teams

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to work together for the greater good of the high street.

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Town Teams were initially brought together by the council

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but it's very much about businesses, the community,

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faith groups all coming together to discuss

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and decide the best way forward for their individual town centres.

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Today Alison's putting on a brave face, a fancy dress costume,

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and fighting the elements.

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If we put any more balloons on this, it might fly off.

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She's helped organize an event to showcase local businesses

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and retailers, giving them a helping hand in challenging times.

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Hello. How are you?

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Businesses can't survive without the community of Denton, so what we're

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trying to do is a series of events to get people used to coming back

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into the town centre to use the local shops and to support new businesses.

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So, for the Town Team, it's a mix of business and community.

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Hurricane!

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One young entrepreneur hoping to drum up business today

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is 21-year-old Sam Ward.

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-And, look, the sun's come out.

-Finally.

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The sun shines on the righteous.

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Normally Sam sells his traditional sweets from a stall

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at the local market.

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Got your Sherbet Fountains, your Dip Dabs,

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all the classics that everyone knows about. Obviously the Mega Lollies.

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Everyone remembers Mega Lollies. Coltsfoot Rock.

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That's one that no-one seems to be able to get hold of anymore

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and that's pretty much what we're trying to go for now.

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We're just trying to keep everything traditional

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and bring back all those memories.

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But Sam's got big plans for his market stall.

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Hopefully, the next step will be to get some form of shop or

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premises where we can take this and bring the experience indoors,

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so we can trade all year round.

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Have you had them before? They're well nice.

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Against the backdrop of high overheads and business rates,

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new enterprises like Sam's struggle to grow.

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But thanks to Alison and the Town Team,

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Sam's been given the go ahead to build and install a pop-up shop.

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One of the great things about a pop-up shop or temporary shop,

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whatever you want to call it, is it helps people like Sam

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move from a market stall into a more permanent home without having

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to take on all the complications or financial risk of leasing a shop.

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Alison's helped introduce Sam to Bill Jennings,

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an architect and chair of the local Town Team.

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Bill's offered to lend Sam a plot of land on which he can

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install his temporary shop.

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He doesn't pay any business rates.

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He doesn't pay me any rent because, to me,

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it's just an empty piece of land for the time being.

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In five year's time, if he's moved on and got a bigger proper shop,

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that's fantastic.

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I'm hoping it sets him up in business and maybe it'll become a franchise

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and you'll see his little sweet shops popping up all over

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the country eventually.

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Working hard and largely unseen,

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councils and Town Teams across the country have information

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about pop-up spaces like Sam's available to anyone who calls.

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There's no shop there at the minute,

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but it's literally going to be like that.

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It's like someone's going to wave their wand

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and one's going to appear overnight.

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It's going to be really good.

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Still to come, Sam's shop pops up on the high street

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but can Bill and Alison help his sweet dreams become a reality?

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This is the first step of an entrepreneurial millionaire

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hopefully.

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It's not just aspiring entrepreneurs

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that our local councils reach out to.

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The country's 433 local authorities are here to help us all,

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but make a special effort to seek out and help those most in need.

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In Tameside, one local council hero is going above and beyond the

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call of duty and giving all he can back to the community he serves.

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The Council's chief mechanic Dave Allott dedicates his spare time

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to helping local children,

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some of whom have been dealt a rough hand by life.

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By the end of tonight, I want them two wings on, fitted, secured down,

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headlights all wired up and working, yeah? Let's go.

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Some of these teens are referred to the council by the police

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and social services.

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Others join because they simply love cars.

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For three years, selfless Dave's been spending Thursday nights

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giving something back to his community.

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The project is designed for young adults

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who have had difficult upbringings

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for all sorts of different reasons.

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We've had two or three of them who have been really down and worn,

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as far down as you can go really.

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OK, are you ready?

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Watch your faces cos you might just get a bit of a dribble.

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-It's running up your sleeve.

-Thanks very much for that(!)

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The scheme is designed to give teenagers a chance

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to work as a team, gain valuable experience and self-esteem

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by building a kit car.

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First time! First time!

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The project is self-sustaining because once the car's constructed

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they sell it back to car Manufacturers, Caterham,

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who then provide them with another kit

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for the next group of youngsters.

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I never cease to be amazed about just how well they do.

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Considering they're amateurs, stuff like that, it's really, really good.

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Each group has six months to build the car and, over the years,

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Dave's really made a difference to these teenagers' lives.

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Head first. Under you go.

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'We've had three who have gone through college

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'and trained up as mechanics.'

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We've got one now who's a full-time mechanic, so, yeah,

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it's done really, really well.

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OK, you take over.

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If this project wasn't here, I probably wouldn't be in college.

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I'd probably still be looking for a college application.

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-That's one side done.

-I quite enjoyed it recently.

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A reason to get out of the house. This is the only thing I can do.

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-Get out of the house. It's more better.

-Side lights?

-Yeah.

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-Headlights?

-Yeah.

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-And main beam?

-Yeah.

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Yeah, the wiring in there is absolutely spot on.

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Ha ha!

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Well done, that man!

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Makes me feel extremely proud how the kids work.

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I would say some of the kids have had problems.

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If I ask them to do something, there's no arguing,

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there's no quarrels, they just set about and do it.

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They're brilliant.

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-Is that it?

-Well done.

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HORN BLARES

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Still to come, heroic Dave takes more time out to treat the teens

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to an afternoon of handbrake turns and burning rubber.

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Across town, Enforcement Officer Monica's resuming her heroic battle

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to protect the public from food poisoning.

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Monica's issued staff at this takeaway with legal notices

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demanding that they prevent cross-contamination by installing

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a sink upstairs, do more cleaning

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and that staff go on a food hygiene training course.

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I'd be very concerned about this.

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If you get one food poisoning outbreak...

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..that's it really.

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But three months have passed

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and so far none of the staff have been on a course.

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How's the training situation going?

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I have booked it. I emailed it today.

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What time?

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Roughly about... half two and then I woke up.

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A sink has been installed upstairs,

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but it doesn't look like it's being used as requested,

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so Monica challenges yet another member of staff.

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Now, you know when the sink went in upstairs,

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the idea was to move all the washing-up upstairs

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-and just use this for raw chicken only, nothing else?

-Yeah.

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So I'm wondering what you use that board for.

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A chopping board.

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-Yeah, and obviously you've got all your knives here.

-Yeah.

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So where are they getting washed up?

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-Where you washing this?

-I washed that down there.

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Should I wash it upstairs next time?

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Everything. Wash everything upstairs. Just...

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I washed the chopping board there. I'm not going to lie to you.

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I know. You see, I don't want you to do that,

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because there's going to be raw chicken juice

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all over this area every single day,

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and the idea of putting the sink upstairs

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is to separate out raw and cooked.

0:18:510:18:53

I'll wash it next time upstairs.

0:18:540:18:56

Just start doing it.

0:18:560:18:59

Yeah, you tell him everything needs to go upstairs.

0:18:590:19:01

I know, but I've told him before.

0:19:010:19:03

Back upstairs, there's even more evidence

0:19:050:19:07

that staff haven't heeded Monica's advice or warnings.

0:19:070:19:11

Why do you still have this stuff in here?

0:19:110:19:13

-Why can't you just...

-Throw it?

-Yeah.

0:19:140:19:18

-What is it for? What is the point?

-It is only a blanket.

0:19:180:19:20

Yes, but why do you have pillows and blankets and duvets? What is this?

0:19:200:19:26

I don't know. This has been here for many years.

0:19:260:19:30

I know, but it doesn't matter what happened years ago.

0:19:300:19:33

We don't use that side. You want me to throw that?

0:19:330:19:36

I want you to do that now, please.

0:19:360:19:37

I don't want to walk away from here again

0:19:370:19:40

and not know that's gone in the bin. Just throw it out, please.

0:19:400:19:43

I can't just keep telling you what to do.

0:19:430:19:46

That's the whole point of you going on the training course,

0:19:460:19:48

so you know what to do, and all of this stuff is just...

0:19:480:19:50

-It is just rubbish.

-It is rubbish, exactly.

0:19:500:19:53

There is evidence of practice of risk of cross contamination

0:19:560:20:00

and just not very proactive attitude.

0:20:000:20:05

Cleaning is an issue.

0:20:050:20:07

I need to check disinfection, but I have a feeling there isn't any...

0:20:070:20:12

disinfectant on the premises... either, so...

0:20:120:20:15

Anyway, the story goes on, basically.

0:20:170:20:19

I'm going to go downstairs now and check a few more things.

0:20:210:20:24

It is just a nightmare.

0:20:240:20:26

Monica's job to protect the public from illness is rarely easy,

0:20:270:20:31

but staff at this takeaway

0:20:310:20:33

are making it even more difficult than normal.

0:20:330:20:37

-You need to get a disinfectant. Have you...

-Never heard of it.

-Come on!

0:20:370:20:42

I've never heard of it. Disinfectant? What's one of them?

0:20:420:20:44

-You are not serious.

-I am being serious.

-Um...a disinfectant...

0:20:440:20:50

-I'll write it down for you. You have to get one.

-I know how to spell it.

0:20:500:20:53

It is not that. It is just I will write down a bit about it.

0:20:530:20:56

You have to get disinfectant.

0:20:560:20:58

I can't believe you don't have one. I can't believe it.

0:21:010:21:03

That is possibly the worst example I have ever

0:21:030:21:06

come across in my 20 years of being an environmental health officer,

0:21:060:21:11

that somebody wasn't clear on what a disinfectant was.

0:21:110:21:14

Right through the regulations, it talks about having to make

0:21:140:21:18

sure that certain surfaces and certain equipment are cleaned

0:21:180:21:21

and disinfected, any equipment that comes in touch with food needs

0:21:210:21:25

to be disinfected with a disinfectant.

0:21:250:21:28

So it is one of the fundamentals.

0:21:290:21:32

This is one of the toughest jobs Monica has ever had to tackle.

0:21:330:21:37

-Are you happy, Monica? Are you happy?

-No, not really.

0:21:370:21:42

-Tell me what's the problem.

-I'm not going to talk about it now. Yeah?

0:21:420:21:45

OK?

0:21:450:21:47

-That's it.

-All right. OK. No problem.

-All right.

0:21:470:21:50

After hours battling on behalf of her residents

0:21:530:21:55

in a bid to protect them and precious council resources,

0:21:550:21:58

Monica has no other option but to resort to the law.

0:21:580:22:02

If found guilty of failing to comply with food hygiene regulations,

0:22:020:22:06

the management could face a fine of up to £20,000.

0:22:060:22:09

I found it difficult to know what to do with these guys.

0:22:110:22:14

I would say it is definitely the most frustrating case

0:22:140:22:16

I have ever had to deal with.

0:22:160:22:18

One member of staff at the takeaway Monica inspected

0:22:230:22:25

has now attended and passed a hygiene training course.

0:22:250:22:29

The manager was legally cautioned,

0:22:290:22:31

but says he will now be doing all he can

0:22:310:22:33

to comply with food safety regulations.

0:22:330:22:35

Local councils the length and breadth of the country

0:22:450:22:47

strive to provide us with the best service they can throughout our lives.

0:22:470:22:52

But even in death, our councils try to take responsibility for us.

0:22:520:22:56

Mike Gurney, head of Bereavement Services in Tameside,

0:22:560:23:00

is charged with adapting and improving the council's cemeteries

0:23:000:23:03

in response to its residents' ever-changing needs.

0:23:030:23:07

It's surprising how this has been filled up quite quickly, really.

0:23:070:23:10

2003 we started burying in here, and it is nearly full,

0:23:100:23:14

so that is why I am looking at extending the cemetery.

0:23:140:23:18

Despite having no legal duty to provide burial space,

0:23:180:23:21

most local councils in the UK

0:23:210:23:23

maintain and manage cemeteries for their residents.

0:23:230:23:26

There are around 4,000 council-run cemeteries in the UK.

0:23:260:23:30

Tameside has eight.

0:23:300:23:32

Mike wants to make sure each one

0:23:320:23:34

provides a safe, warm place for reflection,

0:23:340:23:36

even if it means making changes.

0:23:360:23:38

This place used to be the gravediggers' mess room,

0:23:380:23:41

believe it or not.

0:23:410:23:42

We saw the potential of doing something with it for families,

0:23:420:23:47

so we moved the gravediggers out into a mobile unit

0:23:470:23:50

and we've transformed this into a Memorial Lodge.

0:23:500:23:53

This is the book of remembrance where the pages are turned every day,

0:23:530:23:57

and this used to be kept up at the chapel, and what I hated

0:23:570:24:00

was families coming to funerals

0:24:000:24:02

were disturbed by families visiting the book, and families visiting the book,

0:24:020:24:05

when they wanted peace and quiet, they were disturbed by funerals.

0:24:050:24:09

Families can come in here and pay their respects in a nice dry area.

0:24:090:24:13

People can put cards in here for their loved ones.

0:24:130:24:15

When it is Mother's Day and Father's Day we put extra stands in.

0:24:150:24:18

It is just a nice, peaceful room.

0:24:180:24:20

Everybody has a lot of connection with the council

0:24:240:24:27

and sometimes they don't realise how much they use the council,

0:24:270:24:30

because a lot goes on behind the scenes

0:24:300:24:32

the public aren't aware of

0:24:320:24:34

and don't realise some of the services we do deliver.

0:24:340:24:37

Bereavement services are constantly evolving.

0:24:370:24:40

More than 70% of us are now choosing cremations

0:24:400:24:43

instead of traditional burials.

0:24:430:24:46

To meet the demand of cremations,

0:24:460:24:48

as they took off in the '60s and '70s,

0:24:480:24:51

this chapel was converted into a crematorium chapel, and this is where

0:24:510:24:54

we carry out about 2,000 funerals a year, in this one building.

0:24:540:24:58

We can do up to about 14, 15 funerals a day.

0:24:580:25:01

Behind the facade of this 19th-century chapel

0:25:030:25:06

hides a 21st-century approach to cremations.

0:25:060:25:10

Each cremator has its own computer.

0:25:100:25:12

It tells us the temperatures, any emissions coming out.

0:25:120:25:16

This one tells me at the moment that this body has been in the cremator

0:25:160:25:19

for 1.5 hours, which is about the average time for a cremation, really.

0:25:190:25:24

The larger the person - this sounds a bit bizarre,

0:25:240:25:26

but the larger the person, the quicker the cremation process is,

0:25:260:25:29

because there is more fat on the body to help cremation along.

0:25:290:25:33

And Mike's crematorium is evolving,

0:25:330:25:35

even responding to modern environmental demands.

0:25:350:25:39

One of the things we did when we were at the forefront of this

0:25:390:25:42

was heat our chapel from the excess heat that the cremators make.

0:25:420:25:46

82 per cent of the population we asked agreed with it, and we now

0:25:480:25:52

heat the chapel from the excess energy coming from the cremators.

0:25:520:25:56

And it is not like some people think.

0:25:560:25:58

We don't have an electronic board saying,

0:25:580:26:00

"today your heat is provided by Elsie Jones" - it is not like that.

0:26:000:26:04

It is just the excess energy

0:26:040:26:05

that is being used to heat the chapel.

0:26:050:26:07

After being removed from the chambers,

0:26:100:26:13

the cremated ashes are put into the cremulator,

0:26:130:26:15

a machine filled with ball bearings that crush them into a fine powder.

0:26:150:26:19

Any metal that's found in there is taken out with a magnet,

0:26:210:26:24

and this is obviously a hip joint, a metal hip joint that was

0:26:240:26:28

in somebody that had to be removed following the cremation process.

0:26:280:26:33

I'm not too sure what that is.

0:26:330:26:35

It is a metal reward of some description that

0:26:350:26:37

was in somebody's leg, I presume, and again, there's various...

0:26:370:26:42

that looks like... I think that was a kneecap,

0:26:420:26:44

somebody's kneecap, and various metal pins.

0:26:440:26:49

These sort of things have to be taken out.

0:26:490:26:52

Our code of practice states that any metal

0:26:530:26:56

we find has to be buried in the grounds of the cemetery,

0:26:560:26:59

so every month,

0:26:590:27:01

we empty all the metal into an area of the cemetery that can't be

0:27:010:27:04

used for burials, because that is where the metal is kept and recorded.

0:27:040:27:07

And after several hours,

0:27:070:27:09

the cremated remains are stored, awaiting collection.

0:27:090:27:11

These are the cremated remains that are left afterwards.

0:27:110:27:15

Just a bag of remains, really.

0:27:150:27:17

That is where everybody ends up at the end of the day.

0:27:170:27:23

Mike's mission to keep the council's cemeteries up to date

0:27:230:27:25

and provide an efficient, cost-effective service

0:27:250:27:28

for his residents allows him and his team to carry out

0:27:280:27:31

some extremely sensitive services in the right way.

0:27:310:27:34

Coming up, Mike leads a cremation ceremony that,

0:27:360:27:38

despite happening monthly, never gets easier.

0:27:380:27:42

It's quite a sad sight to see so many babies together in the chapel.

0:27:420:27:47

There's 22 today.

0:27:470:27:48

The nation's local councils are on the hunt

0:27:570:28:00

for ways to help our communities prosper

0:28:000:28:02

and champion individuals who want to contribute to the cause.

0:28:020:28:06

One plucky resident getting a helping hand from his council

0:28:060:28:09

is market-stall sweet seller Sam Ward.

0:28:090:28:12

His dream is to have a permanent roof over his business's head.

0:28:120:28:17

Well, hopefully, the next step

0:28:170:28:18

will be to get some form of shop or premises,

0:28:180:28:20

that we can take this and bring the experience indoors.

0:28:200:28:24

Council officer Alison Lloyd-Walsh

0:28:250:28:27

is helping Sam find a way to do this.

0:28:270:28:30

Sam's doing something fairly unique and new for us, which is

0:28:300:28:34

the concept of this pop-up shop, which is

0:28:340:28:38

a semi-permanent structure which allows Sam to make the transition

0:28:380:28:42

from having a market stall to something a bit more permanent.

0:28:420:28:47

Alison's introduced Sam to a local businessman

0:28:480:28:51

who's helping him fund and build a temporary or pop-up shop.

0:28:510:28:55

Today's she checking its progress and is greeted by Sam and his dad.

0:28:550:29:00

Hello, how are you?

0:29:000:29:02

Nice to see you again.

0:29:020:29:04

-At least the weather's nice this time. You OK?

-Hiya.

-Hi, Alison.

0:29:040:29:07

All right?

0:29:070:29:09

Once built, the shop will be delivered to an area of unused land

0:29:090:29:12

on the high street.

0:29:120:29:14

It's a great example of councils working hand in hand with business

0:29:140:29:17

to rejuvenate our town centres.

0:29:170:29:20

I didn't actually think it were this big. It looks great.

0:29:200:29:23

When you think of a pop-up shop,

0:29:230:29:24

you tend to think of a little gazebo or a tent or something

0:29:240:29:28

similar to your market stall, but this is far more substantial.

0:29:280:29:30

It looks great.

0:29:300:29:32

It's going to be so unique and there's going to be

0:29:320:29:34

nothing around there in the area without going into the city centre.

0:29:340:29:37

I think that's everyone's going to be crowding in, basically.

0:29:370:29:40

Just to get a glimpse of what's being sold.

0:29:400:29:43

In three weeks, Sam's shop hits the high street,

0:29:450:29:48

but will its arrival make or break this plucky entrepreneur?

0:29:480:29:52

I tell you what, mate, you're the centre of attention today.

0:29:520:29:55

-Everybody wants to know what's happening.

-Big news today.

0:29:550:29:58

Back at the council garage,

0:30:090:30:11

another council worker is going above and beyond the call of duty

0:30:110:30:14

and giving something back to his community.

0:30:140:30:18

OK, are you ready?

0:30:180:30:19

Watch your faces, cos you might just get a bit of a dribble.

0:30:190:30:21

-It's running up my sleeve!

-Thanks very much for that!

0:30:210:30:24

Dave Allott's mission is to help teenagers turn their lives around

0:30:260:30:30

and give others hands-on mechanical experience.

0:30:300:30:33

I never cease to be amazed how well they do.

0:30:360:30:39

Considering they are all amateurs and stuff like that, it's really good.

0:30:390:30:44

Today, Dave's taking the group out of the garage

0:30:460:30:50

for a very special surprise.

0:30:500:30:52

Right, we're going down to the Birmingham auto show,

0:30:520:30:55

and it's guests of Caterham.

0:30:550:30:57

The kids know we're going on a day out, but they're not quite

0:30:570:31:00

sure where we're going to and what they're going to do.

0:31:000:31:03

Birmingham NEC

0:31:090:31:10

is home to the Autosport International Racing Car Show,

0:31:100:31:14

a heaven for any aspiring mechanic.

0:31:140:31:16

We'll get two, shall we? One each.

0:31:180:31:20

Dave's making time to motivate the teenagers

0:31:220:31:25

and potentially provide some inspiration

0:31:250:31:27

for life beyond the garage.

0:31:270:31:29

Ours has got four litre suspension on the back, hasn't it?

0:31:290:31:31

-Yeah.

-Drive shafts. This one's not.

0:31:310:31:34

They also get to see what their finished car will look like.

0:31:340:31:37

That's what we build.

0:31:370:31:39

We're building the Caterham kit cars.

0:31:390:31:41

It's absolutely fantastic. It gives them something to aim for,

0:31:410:31:44

it gives them a different direction.

0:31:440:31:46

You see what the other side is,

0:31:460:31:48

and it's worked absolute wonders for the kids.

0:31:480:31:50

-Are they OK?

-Nah, it's totally rubbish!

0:31:500:31:52

Seeing the cars built isn't the only surprise in store for the group.

0:31:540:31:58

Dave has organised a chance for them to experience the car on the track.

0:31:580:32:01

There's actually a surprise for you.

0:32:010:32:03

The whole crew gets to sample the potential

0:32:080:32:10

of the car they're building.

0:32:100:32:11

-Enjoy that?

-That was brilliant, that.

0:32:240:32:27

-Good?

-Yeah!

0:32:270:32:28

Wow, it was well windy, that!

0:32:280:32:31

Oh, brilliant. It was good.

0:32:310:32:32

It's good to get in with someone that can drive that good, as well.

0:32:320:32:35

Dave's all right, but...that was a bit better.

0:32:350:32:38

I want another go!

0:32:380:32:40

Shall we see if I can get in it?

0:32:400:32:42

Loads of room.

0:32:420:32:44

Even Dave gets his reward for the work he's put in.

0:32:470:32:50

Fantastic.

0:33:010:33:03

This, today, has been absolutely magnificent for them.

0:33:030:33:06

You get big smiles on their faces,

0:33:060:33:07

it's been brilliant for them, absolutely.

0:33:070:33:09

Absolutely fantastic.

0:33:090:33:11

Inspired by their day out, the team head back to base

0:33:110:33:15

ready to put the finishing touches to their own kit car.

0:33:150:33:18

Back on the streets,

0:33:260:33:28

another council initiative designed to inspire progress

0:33:280:33:31

is moving into position.

0:33:310:33:33

The arrival of Sam's sweet shop is a big moment for him,

0:33:330:33:36

his proud dad and the future of this high street.

0:33:360:33:40

Tell you what, mate - the centre of attention, today.

0:33:400:33:43

Everybody wants to know what's happening.

0:33:430:33:44

Big news for Denton, today.

0:33:440:33:46

That's it.

0:33:460:33:47

Summat exciting happens, and you're behind it all.

0:33:470:33:51

This is the first step of an entrepreneurial millionaire,

0:33:550:33:58

hopefully.

0:33:580:33:59

It's starting to...

0:34:080:34:10

It's starting to come together.

0:34:100:34:12

Get this in line now and we're sorted.

0:34:140:34:16

What are you like at the front?

0:34:170:34:19

Yeah.

0:34:190:34:20

Four weeks later,

0:34:290:34:30

with shelves stocked,

0:34:300:34:31

the pop up shop is finally open for business.

0:34:310:34:34

Cherry.

0:34:340:34:35

Got some lollies down there. Different coloured lollies.

0:34:370:34:40

We tried really hard to create that buzz, and the rumours going,

0:34:460:34:50

and Chinese whispers back and forth, so people come in and say,

0:34:500:34:53

"Oh, no way, is it a sweet shop?

0:34:530:34:54

"We thought it was going to be another takeaway."

0:34:540:34:57

The kids had come out of school and they just flooded in.

0:34:570:35:00

Everyone's just buzzing about it at the minute,

0:35:010:35:04

and it just seems to be taking off really well,

0:35:040:35:06

and everyone in the local community's been supporting it

0:35:060:35:09

and coming in and telling all their friends,

0:35:090:35:11

so it's been really, really good.

0:35:110:35:13

Time for Council Officer Alison Lloyd-Walsh to check Sam's progress.

0:35:130:35:18

Shop! Hello, how are you?

0:35:190:35:21

-Wow, it looks really good.

-It's getting there now, isn't it?

0:35:210:35:23

-Yeah, how's it going?

-It's brilliant, really good.

0:35:230:35:26

So, is it the kids who are the main source of your income?

0:35:260:35:29

Surprisingly not.

0:35:290:35:30

We've had so many adults come in

0:35:300:35:32

saying, "Oh, no, we've not seen all this for ages!"

0:35:320:35:34

So we've had the kids coming in, the adults coming in,

0:35:340:35:37

the grandparents coming in - so it's just been amazing.

0:35:370:35:40

But Sam's next customer is his most important.

0:35:400:35:43

Alison helped persuade local businessman Bill Jennings

0:35:430:35:47

to help Sam build his shop and let him trade, rent free, for a year.

0:35:470:35:51

So, Bill, what do you think of Sam's sweet emporium?

0:35:510:35:54

It's fantastic.

0:35:540:35:55

I've not seen it finished yet - I've seen it being built,

0:35:550:35:58

we've been behind the scenes doing it -

0:35:580:35:59

I've not been in and bought any sweets yet.

0:35:590:36:01

That's why I'm here today.

0:36:010:36:02

What's really good for us -

0:36:020:36:04

it's actually slap bang in the middle of Denton town centre.

0:36:040:36:07

Oh, yeah. It's a prime, prime site.

0:36:070:36:09

This site - Subway were chasing me for it,

0:36:090:36:11

and I think it was Domino's pizza chasing me for it,

0:36:110:36:14

because it's a prime corner leading to Morrison's.

0:36:140:36:17

-High footfall.

-Yeah.

0:36:170:36:19

-Sam's got it instead.

-Yeah!

0:36:190:36:20

-Go for it, Sam!

-For sweets.

0:36:200:36:22

Everyone's gotta try one of these at the same time.

0:36:230:36:26

Right, thank you.

0:36:260:36:27

Bill's generosity is great news for Sam and the high street.

0:36:270:36:31

As a thank you, Sam dishes out the sweets.

0:36:310:36:33

Ooh...

0:36:340:36:37

Everything... Everything we've done for you,

0:36:370:36:39

-and you pay us back Like this?

-Thanks for that.

0:36:390:36:41

But the experience shouldn't leave a sour taste in Alison's mouth.

0:36:410:36:45

It's the start of a really successful story, this.

0:36:450:36:48

And what it will do is hopefully bring brand-new business into Denton,

0:36:480:36:51

carry on this tradition.

0:36:510:36:52

And when Sam's got his sweet empire,

0:36:520:36:54

I'm sure he'll want to then help new businesses

0:36:540:36:57

in the way that Bill's helped him.

0:36:570:36:58

The heroic work of this council officer

0:36:590:37:02

has brought businesses together and helped the local economy flourish.

0:37:020:37:06

Across the Borough, council engineer Dave Allott

0:37:180:37:21

and the teenagers he's helping

0:37:210:37:23

are coming to the end of their six month mechanical labour of love.

0:37:230:37:27

That's what we build.

0:37:300:37:32

We're building the Caterham kit cars.

0:37:320:37:34

After an inspiring day on the race track,

0:37:340:37:36

Dave wants to be sure that as the project nears its end,

0:37:360:37:40

the crew have remembered what they've learnt.

0:37:400:37:43

-Rear differential.

-Rear differential...

0:37:430:37:45

What's the thing we're here to put on?

0:37:450:37:47

That's it.

0:37:470:37:48

You do sort of get attached to them,

0:37:480:37:50

because you see them week in, week out,

0:37:500:37:52

and they do confide in you in some things.

0:37:520:37:54

You do know what a lot of them have been through -

0:37:540:37:56

and for some of them,

0:37:560:37:58

this is like their biggest achievements they've ever done.

0:37:580:38:01

If I didn't feel for it then I wouldn't do it.

0:38:010:38:03

Fiona Walker also works for the council

0:38:060:38:08

and shares Dave's dedication to answering a call

0:38:080:38:11

above and beyond her normal duties.

0:38:110:38:13

This is a fantastic part.

0:38:130:38:16

It's the conclusion of - oh, 30 weeks' worth of work.

0:38:160:38:20

When it comes down off the stands it's just extraordinary.

0:38:200:38:24

And they can look at they can look at it now

0:38:240:38:25

and say, "Yeah, I put that on,"

0:38:250:38:27

and, "That engine runs because I did this."

0:38:270:38:29

It's just absolutely amazing.

0:38:290:38:33

After six months' work, it's the moment of truth.

0:38:330:38:36

It's the biggest day, really. It's the biggest day.

0:38:360:38:38

It's actually getting the car onto the ground for the first time,

0:38:380:38:41

and the kit's all virtually complete now, it's just the final checks.

0:38:410:38:44

So, yeah, just get it down on the ground, see if it starts,

0:38:440:38:49

and we drive it out.

0:38:490:38:51

Fingers crossed. Are we ready?

0:38:510:38:53

ENGINE STARTS

0:38:530:38:54

Woo-hoo!

0:38:540:38:56

-First time!

-First time, up and running.

0:38:560:38:59

Thanks for that. Oh, yeah.

0:39:000:39:03

Well done.

0:39:060:39:07

You've done this.

0:39:070:39:09

This is an incredible achievement for the teenagers,

0:39:090:39:12

and finally the kit car is ready to hit the road.

0:39:120:39:16

The kids have built it.

0:39:160:39:17

In fact, to watch them watch it drive out the doors, it's superb.

0:39:170:39:21

None of this could have been achieved without the heroic efforts

0:39:240:39:27

of Dave, and his dedication to those who needed his help.

0:39:270:39:30

Council workers like Dave and head of bereavement services Mike Gurney

0:39:410:39:45

are constantly striving to make our communities grow

0:39:450:39:48

and support us residents throughout our lives.

0:39:480:39:51

But when they're cut tragically short,

0:39:510:39:53

officers like Mike respond

0:39:530:39:55

to give grieving families the right time and space

0:39:550:39:57

to reflect on their loss.

0:39:570:39:59

This area, here, is what we call our Baby Garden.

0:39:590:40:02

This has purely been separated, and these graves are individual graves.

0:40:020:40:06

Years ago, babies used to be all buried in one grave.

0:40:090:40:12

And one of the first things I did was create this Baby Garden, if you like.

0:40:120:40:16

Because I thought it was important

0:40:160:40:17

that families had their own individual graves.

0:40:170:40:20

We're just trying to improve all the time on things for families,

0:40:200:40:23

cos it must be horrendous having to come here and visit.

0:40:230:40:26

Every month, Mike and staff at the crematorium,

0:40:290:40:32

with permission from bereaved parents, hold a special service

0:40:320:40:36

to pay respect to aborted or miscarried babies.

0:40:360:40:39

In the past, hospitals were responsible for them,

0:40:390:40:42

but Mike has decided that he and his team will take the time

0:40:420:40:46

to give them a proper service, free of charge,

0:40:460:40:48

before they're cremated.

0:40:480:40:50

It's quite a sad sight

0:40:500:40:51

to see so many babies together in the chapel, you know?

0:40:510:40:55

I mean, there's 22 today.

0:40:550:40:56

Last month there was 56.

0:40:560:40:59

But we can't change that, can we?

0:40:590:41:01

You know, we've got to do things in the right way.

0:41:010:41:04

As the loss is often a result of a tragic event,

0:41:040:41:07

some parents choose not to attend.

0:41:070:41:09

Whilst there's nobody here today at the service,

0:41:100:41:13

staff pay their respects.

0:41:130:41:16

There is a memorial service held once a year in one of the local churches

0:41:160:41:19

where parents can go and have a service to remember their lost one.

0:41:190:41:23

So that's something we support with the local churches as well.

0:41:230:41:26

It's not nice, but that's what me job is,

0:41:360:41:38

and that's what we're here to do.

0:41:380:41:40

To do it right and to do it respectfully.

0:41:400:41:42

You know, we always spend a few minutes in there

0:41:420:41:44

just to pay our respects to a life that could have been, I suppose,

0:41:440:41:48

and unfortunately we've got a busy day ahead now,

0:41:480:41:50

and you have to push these things to the back of your head

0:41:500:41:54

and get on with it.

0:41:540:41:55

Unsung sensitive and respectful roles like this,

0:41:550:41:59

carried out behind the scenes by caring council officers like Mike,

0:41:590:42:03

demonstrate the pride and dedication they have

0:42:030:42:05

to the communities they serve, even at the most difficult times.

0:42:050:42:09

It's been a challenging but successful shift

0:42:150:42:17

for these dedicated local council officers

0:42:170:42:20

and their heroic colleagues across the country.

0:42:200:42:23

They've laid down the law

0:42:230:42:25

to a takeaway with a poor hygiene record...

0:42:250:42:28

I'm just going to have to serve some approval notices.

0:42:280:42:30

You need to do more cleaning and disinfection.

0:42:300:42:33

-Mm-hm.

-And...something has to be done with this.

0:42:330:42:37

..helped a young entrepreneur put a roof over his head...

0:42:370:42:40

It just seems to be taking off really well,

0:42:400:42:42

and everyone in the local community's been telling all their friends,

0:42:420:42:45

so it's been really, really good.

0:42:450:42:46

..and helped troubled local teenagers build new dreams.

0:42:460:42:49

ENGINE STARTS

0:42:490:42:51

Woo-hoo!

0:42:510:42:52

-First time!

-First time, up and running.

0:42:520:42:55

But most importantly they've worked tirelessly

0:42:550:42:57

to help their residents when they...

0:42:570:42:59

-PHONE RINGS

-..called the Council.

0:42:590:43:01

What we've tried very hard to do in the council

0:43:010:43:03

is make sure we give our residents value for money.

0:43:030:43:05

We're far more inclusive now,

0:43:050:43:07

and it's far more, "Us",

0:43:070:43:09

rather than, "The council and everybody else".

0:43:090:43:12

Council officers are shocked by a takeaway flouting food hygiene regulations. They team up with local business leaders to help a young entrepreneur achieve his dreams and work tirelessly to help the high street flourish.


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