Episode 50 Show Me the Money

may have been buried in his place. This is your weekly guide to who is

making the cash and what it means for the week we work. I am joined

Greece is getting a new Government. George Papandreou has tonight

agreed to step down so there can be a new Government of national unity.

We will start on this discussion. Political instability might have

eased a little bit in Athens tonight, does that help the

economy? I think the markets will welcome what has been decided this

evening. At least we are not seeing another eurozone country lurched

into a political crisis. For the time being it is welcomed. The

challenges facing the eurozone are still there. Until we see some

decisive action and resolution to those even the UK economic

prospects will be very uncertain. There is the key issue you have

gone straight to. Often the simplest questions are the hardest

to answer but we will give it a go anyway. Why does what happens in

Greece affect the UK? It will not be an isolated event if they fall.

There will be crisis in confidence about the stability of other

eurozone economies. We will see out pooped fall. -- output. The global

financial system will see consequences. When credit rise up

we have seen what happens. The big fear is that if the banks get

nervous and stock-lending we will have credit crunch Mark Two? --

stop lending. That's right. What impact has all of this crisis had

on companies like cures? Minimal impact so far but our biggest

concern is that things start to unravel in a disorderly fashion.

What we and many other businesses want is stability. I really hope

that the Government's get together and sort this crisis out. That is

what you are hoping for but on a day-to-day business when you are

sitting in head office drawing up a strategy for the business do you

need to factor into your decisions on investments and hiring new

workers or buying new equipment, as the health of Europe come into that

thinking? I think it does. Hour products are quite resilient to

economic conditions but we are focused on other markets outside

Europe. Our Asian markets and some of the emerging markets in South

America. They are coming into our plans all the time. And you have

less involvement with countries to use the euro as this man, the you

have a sense of relief? There is a sense of relief but equally we have

a lot of Europeans coming into the UK who are propping up the luxury

market in the UK. This instability and impending crisis does not help

sales within the UK. We are focused on the Far East and the States.

do not have the European connection, but the instability and confidence

in the UK matters? Absolutely. For the last few months retail in the

UK has been very tricky. The bend the markets are worried about his

Italy, the possibility that it might be charged so much in

interest by international lenders that it will not be able to afford

those loans and will have to go to other nations for a bail-out?

was always the concern, once we have dealt with Greece, Portugal

and Ireland, who would be the next victim, Italy? We need to step in

and support those markets. We are not quite there yet and we need to

take steps to have more transparency around their public

finances. It is the lack of growth and structure that is concerning.

It is like a domino effect. Is it a fundamental problem that Italy

needs to address? Italy has significant levels of public debt

which has been the concern over the last year or so. The growth

prospects have also been extremely weak. Concern is justified to a

degree. Thank you. Now time for our quick flick through some of the

more important stories of the week. This is what is thought to be

Europe's first commercial camel milk farm. It is in the Netherlands

and there are plans to put pints of the stuff on supermarket shelves.

They are already making ice-cream from it. A man in New York got

married then divorced and he is now suing the photographer for his part.

If you are looking at the cocktail menu have about this? A special dog

friendly evening. Organisers hope that the regular event will help

business. It says here let's hope that he is Barking up the right

tree. Oh dear! The camel's milk, it shows the importance of being first

and business with new ideas. Innovation is almost always good.

If you look at British Industry, many companies are innovative,

quick to commercialise new ideas and turn an idea into revenue and

jobs. I think clearly being first to market is advantageous and

allows companies to develop niche products and services. Looking back

at history there are plenty of examples that should never have got

off the drawing board! I think you would regard yourself as a bit of

an innovator. You set up a posh jewellery chain because you had

some hand-crafted jewellery left Dover and you thought you'd pop

round to Harvey Nicks and sell it? It is addressing an Nish audience.

It is an interesting one creating an event around a particular

customer. It is all about finding your democratic -- demographic and

addressing that. Do you think of yourself as an innovator in your

line of business? I would hope so. If you are not innovating you

cannot distinguish yourself from what has gone before so I think it

is very important to create something new. And you are

definitely an innovator. You stare lift is known across the country

but it pretty much exists for only by chance. Indeed. I will not take

the credit, that goes to my father and uncle. We were in commercial

lifts and the market contracted in the 1970s. My father was dealing

with inquiries in people's houses from prospects that were having

difficulty getting up and down the stairs. He did some research. He

found some ski-lift designs and handed those over to the guys in

the factory and the knock up a steer left. He went out to an

inquiry and made a sale. -- stair- lift. Now about these wedding

photos. Is the customer always right? I think the customer is

always right. You have to work with them. There are also going to be

issues that arrive out of the service will stop for example, we

had many customers who use our ski- lift products not just for

themselves but they might like to Hoover upstairs or take their

suitcase upstairs. A few of our customers use them for their pets

or docks and I have never received a complaint yet. -- dogs. If the

customer always right? We know that the customer is not always right

but it is how we treat them, we have to empathise and understand

where they are coming from and find a solution that suits them. It is a

tricky one. How do you tell them they are wrong? I think you have to

empathise and try to understand where they are coming from and then

lead them towards a more reasonable conclusion. Sometimes it is a

misunderstanding. A watch is a very complicated instrument and

sometimes it is misunderstanding how you use a mechanical watch.

What about the dog drinking from the cocktail glass, do you think it

is a gimmick? It is a rather fun thing to see darling, I am taking

Leigh, using a gimmick is sometimes a used in catching -- Kadri

imagination? They cannot be a bad thing. What is the biggest bunch

you have ever pulled? -- stunt. produced a sterling watched for an

event in Hong Kong. The winner was presented with a silver rugby ball.

It was a huge success! Any gimmicks that you have used to? Yet to use

one like that. Dogs in stair lifts. Your business is very well placed

to take advantage of changes in society. More people living longer,

living healthy lives, it means they need more equipment, more care in

their homes? Yes they do. It is well known that staying in your own

home, having independence, is a much better solution for them.

Aides to been adaptations are required. Our business benefits

from being involved in that sector. Have you done anything King in how

much your business might benefit from this -- have you done any

thinking about how your business would benefit? In the UK, a lot of

our business is funded through the public spectre -- public sector.

That is offset by growth in the private sector. We do make

projections. How much have you manufacture and you do in the UK?

Most of our manufacturer is done in the UK. We have a factory in the

Czech Republic. It is important to be close to the customer. Most are

our customers are in this country. We have manufacturing plants here.

We have many customers in the eurozone as well. Why is important

to be close to customers? Is the shipping costs, or time? With any

stair lift part dark -- putt, when they decide they need one, they

needed quickly. Being in a family business, you are a joint managing

director with how many other relatives? My older brother,

younger brother, cousin, they are role managing directors. There is

my uncle and father who are in the background as chairman. We do it

has a team, a professional team, we have none family members as well. -

- non-family members, as well. We believe in talking through problems.

Family businesses are seething viper's nest. Are you the anyone

the country that is not? Things are pretty good.

The boss of Lloyds Bank shocked a lot of people when he said he was

taking time off to cope with stress. He did not get a lot has sympathy

on Twitter. It must be hard pushing that wheelbarrow full of money said

one person. You know what it is like to have the but stopping with

you, do we take stress seriously enough? -- buck stopping. Stress

can be used for. -- used for. I'm not sure we take it stressed the

enough -- seriously enough. We should be grateful that someone has

stirred up and said, I am stressed, I need time off. Had the bank

announced that he had a stroke -- that he had a stroke, or cancer,

people would not take it this way. Engineering is your background,

that is a very macho industry. Could someone in your industry say

they were stressed, and that would be taken seriously. It would be

difficult. It would not receive the same attention. It has risen up the

rankings in terms of reason why people take sickness absence. There

are substantial costs of people taking time off work for various

reasons. It does have to be taken seriously, and addressed from a

range of mechanisms right across the private sector. We are seeing

companies tackling it. I think it is being taken more seriously.

There were some, saying, it is all by a well for a big bosses say they

have stress, but sometimes when bank staff say that they are not

treated properly. I can sympathise! Sometimes stress is seen as

malingering. I would like to think that attitudes are changing slowly.

They have to be better communication. People need to

receive better training, to manage their sickness absences. Can big

bosses Evered met any weakness -- ever admit any weakness? I think

they can. It is very often misunderstood. People see it as a

lack of strength, a lack of leadership. If it is communicated

directly, it can be very helpful, and galvanised people. It is

difficult. Let me bring union. You have procedures in place in your

company for dealing with this? try to create a rewarding workplace,

that is one of our fundamentals. We have workplace seminars, it is key,

in getting managers to understand stress, to recognise the symptoms

in themselves. You need that to recognise that in your staff as

well. You yourself, you recognise stress as a serious condition, not

someone trying to get a day off? Were to recognise it. -- we do

recognise it. It is a result in our business. We hope it is not too

much red problem. -- too much of a problem. If you're stressed, they

have -- you have relatives to replace you? In time they will be

held to step into the role. -- they will be able to step into the role.

Everyone has been to a farm shop, what about a farm in a shop?

You would normally associate farming with the Rolling films --

rolling hills of the countryside. Certainly not be busy, and bustling

East End of London. But here is a real-life working farm. I'm going

to learn more about it. I'm going to meet for -- Paul, one of the co-

founders. Tell me what is going on here? We are trying to grow food

within this building. This project came about in Corporation of

Hackney Council. -- working with. This is a fish farm. The waste

water from the fish has nutrients which we used to grow plants.

else have you got here? I'll show you. This is our cafe. It is a poly

tunnel. It is both an event space, and a cafe. We try and grow things

which are perishable. We have spinach, radishes, broad beans, and

tomatoes, which are fantastic when they are fresh. Our revenue streams

are coming in through the cafe, we also run a workspace, of creating a

hub for people to get involved. The important thing is our direction of

travel. We're trying to grow food, and sell it in the High Street.

Follow me. After you. This is our refrigeration room. What have you

got going on in here? We have a different type of lighting here. We

are growing tomatoes, chillies and peppers. We have done a big harvest.

We want to see this our -- we want to see decided replicated on

streets around the UK. We are going to try and do it on a bigger scale.

If you live down the road, you can bring you produce there, we will

buy it off you and salad. -- buyers are few and sell it. People are

buying more from local shops. Is bigger not necessarily better?

Small shops have a very important role to play on the High Street.

They offer a niche products, and they act in maintaining its

shoppers in a local area. It is good to have a range of products

and services. It offers convenience, we shoppers require. -- which

shoppers required. We harvest her a whole kilo. This farm shop is a