9 Hacio
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Transcript
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-Subtitles | 0:00:00 | 0:00:00 | |
-Subtitles - -Subtitles | 0:00:00 | 0:00:02 | |
-Hello and welcome to Hacio. | 0:00:15 | 0:00:16 | |
-Coming up, -dreams of Bieber in tatters. | 0:00:17 | 0:00:20 | |
-We look into a ticket company that -has taken thousands of pounds... | 0:00:20 | 0:00:23 | |
-..from customers online, -only to leave them empty-handed. | 0:00:24 | 0:00:27 | |
-We hung around -for about an hour and a half... | 0:00:28 | 0:00:31 | |
-..just hoping someone would turn up, -but nobody did. | 0:00:31 | 0:00:36 | |
-We were gutted. Devastated. | 0:00:36 | 0:00:39 | |
-We hear from those -who've lost out... | 0:00:40 | 0:00:42 | |
-..and try to go after the company -to get answers. | 0:00:42 | 0:00:45 | |
-# What Do You Mean? # -Justin Bieber | 0:00:47 | 0:00:50 | |
-Justin Bieber. | 0:00:51 | 0:00:52 | |
-The world-famous Canadian star -is worth almost 160 million. | 0:00:52 | 0:00:57 | |
-At 22 years old, -he's on his third world tour... | 0:00:57 | 0:01:00 | |
-..with -hundreds of thousands of fans... | 0:01:01 | 0:01:03 | |
-..eager -to see the performer on stage. | 0:01:03 | 0:01:06 | |
-Most of you will have used websites -like Ticketmaster and Live Nation... | 0:01:09 | 0:01:14 | |
-..to buy tickets -for gigs and concerts. | 0:01:14 | 0:01:17 | |
-A website called Ticket Selection -came to our attention recently... | 0:01:17 | 0:01:21 | |
-..after my brother, Rhys, -and his friend, Jordan... | 0:01:21 | 0:01:25 | |
-..bought two tickets -to see Justin Bieber. | 0:01:25 | 0:01:28 | |
-They're students at University -of Wales Trinity Saint David... | 0:01:32 | 0:01:35 | |
-..Carmarthen. | 0:01:36 | 0:01:37 | |
-Jordan bought the tickets last year -for the Birmingham gig in October. | 0:01:37 | 0:01:41 | |
-I know that Jenks -loves Justin Bieber. | 0:01:44 | 0:01:47 | |
-I bought them -from Ticket Selection... | 0:01:47 | 0:01:49 | |
-..because it was sold out -on Ticketmaster. | 0:01:50 | 0:01:52 | |
-Everything was fine. | 0:01:52 | 0:01:54 | |
-I received a confirmation email... | 0:01:54 | 0:01:56 | |
-..saying that the tickets would be -sent seven days before the event. | 0:01:57 | 0:02:02 | |
-That was sound. | 0:02:02 | 0:02:04 | |
-I didn't think they were scamming us -at all. | 0:02:04 | 0:02:08 | |
-It's fair to say -they were looking forward to it! | 0:02:10 | 0:02:13 | |
-We were buzzing. | 0:02:15 | 0:02:16 | |
-We were buzzing. - -Absolutely buzzing! Couldn't wait. | 0:02:16 | 0:02:18 | |
-We texted each other about it every -day in the week before the gig. | 0:02:18 | 0:02:23 | |
-The cost of the two tickets -was 210, with postage on top. | 0:02:25 | 0:02:30 | |
-But a week before the gig, -there was no sign of the tickets. | 0:02:30 | 0:02:34 | |
-I phoned every day and sent one or -two emails asking about the tickets. | 0:02:36 | 0:02:42 | |
-I received an email -on the morning of the gig... | 0:02:42 | 0:02:47 | |
-..saying I had to pick them up -in the evening. | 0:02:47 | 0:02:51 | |
-On the morning of the gig, -and the pair still in Carmarthen... | 0:02:54 | 0:02:57 | |
-..they wanted to know -how they'd get hold of the tickets. | 0:02:58 | 0:03:01 | |
-On the email -was the name and phone number... | 0:03:02 | 0:03:05 | |
-..of a Ticket Selection -representative - Joe. | 0:03:06 | 0:03:09 | |
-We tried to phone him all day. -Jordan emailed and phoned him. | 0:03:10 | 0:03:13 | |
-We phoned but there was no reply. | 0:03:14 | 0:03:16 | |
-We then thought we wouldn't be going -so we decided to leave it. | 0:03:16 | 0:03:20 | |
-But, just after 4.00pm... | 0:03:21 | 0:03:23 | |
-..Jordan received a phone call -from the mystery man... | 0:03:24 | 0:03:27 | |
-..saying he'd be waiting for them -in Birmingham with their tickets. | 0:03:27 | 0:03:31 | |
-"I'll be there. I'll wait until -9.00pm if you're going to be late." | 0:03:31 | 0:03:35 | |
-It was 4.00pm then. | 0:03:35 | 0:03:36 | |
-It was 4.00pm then. - -He was so late in letting us know. | 0:03:36 | 0:03:38 | |
-I was on my way to town -when Jordan phoned me. | 0:03:38 | 0:03:41 | |
-He said he'd just spoken to this -guy. "He's expecting us. Let's go." | 0:03:42 | 0:03:46 | |
-I was obviously happy. | 0:03:46 | 0:03:47 | |
-We drove all the way to Birmingham -listening to Justin Bieber songs. | 0:03:48 | 0:03:52 | |
-We were singing flat out, -looking forward. | 0:03:52 | 0:03:55 | |
-But Rhys -still wasn't sure what to expect. | 0:03:56 | 0:04:00 | |
-Jenks tried to play it down. | 0:04:01 | 0:04:02 | |
-Jenks tried to play it down. - -Jordan was absolutely buzzing! | 0:04:02 | 0:04:04 | |
-He was jumping up and down. -He was very happy. | 0:04:04 | 0:04:08 | |
-I wasn't going to be happy until -we had the tickets in our hands. | 0:04:08 | 0:04:12 | |
-Rhys and Jordan weren't the -only ones to use Ticket Selection. | 0:04:14 | 0:04:19 | |
-I met a family from Rhos-on-Sea -near Colwyn Bay... | 0:04:19 | 0:04:23 | |
-..who bought Bieber tickets -as a Christmas present last year. | 0:04:23 | 0:04:27 | |
-We spent a good couple of hours from -9.00am when Ticketmaster opened... | 0:04:27 | 0:04:31 | |
-..then they were sold out. | 0:04:32 | 0:04:33 | |
-Ticket Selection came up -offering eight standing tickets... | 0:04:33 | 0:04:37 | |
-..which is what we wanted. | 0:04:37 | 0:04:39 | |
-I paid over 1,400 for them -for me, three of my daughters... | 0:04:39 | 0:04:42 | |
-..some of their friends -and one of their mums. | 0:04:42 | 0:04:45 | |
-As the day of the concert neared, -there was no sign of the tickets... | 0:04:45 | 0:04:49 | |
-..so the family tried everything -to contact the company. | 0:04:50 | 0:04:54 | |
-Mam sent loads and loads of emails. | 0:04:56 | 0:04:58 | |
-About 40. | 0:04:59 | 0:05:01 | |
-She phoned and phoned -but there was no reply. | 0:05:01 | 0:05:04 | |
-Three days before the gig, -Debbie received an email. | 0:05:05 | 0:05:08 | |
-I had an email... | 0:05:09 | 0:05:11 | |
-..saying they'd sent an email -to a different email address... | 0:05:11 | 0:05:15 | |
-..but they'd corrected it -and the tickets would arrive... | 0:05:15 | 0:05:19 | |
-..either through Royal Mail -or we'd pick them up on the day. | 0:05:19 | 0:05:23 | |
-But on the day of the concert, -no ticket arrived. | 0:05:26 | 0:05:28 | |
-They then received another email -from the company... | 0:05:29 | 0:05:33 | |
-..offering something different. | 0:05:33 | 0:05:35 | |
-On the day, they said they -couldn't give us standing tickets... | 0:05:36 | 0:05:39 | |
-..but they could offer hospitality -and if that didn't suit, a refund. | 0:05:39 | 0:05:43 | |
-Mam asked about hospitality -but there was no reply... | 0:05:44 | 0:05:47 | |
-..and then asked for a refund -but no reply. | 0:05:47 | 0:05:51 | |
-# Let me, oh, let me redeem, -oh, redeem, oh, myself # | 0:05:51 | 0:05:54 | |
-After Ticket Selection promised them -that two tickets to see Bieber... | 0:05:55 | 0:05:59 | |
-..would be waiting for them -in Birmingham... | 0:06:00 | 0:06:03 | |
-..Rhys and Jordan -drove from Carmarthen full of hope. | 0:06:03 | 0:06:06 | |
-# I'm missing more -than just your body # | 0:06:06 | 0:06:09 | |
-The guy told Jordan he was going -to stay there all night... | 0:06:10 | 0:06:13 | |
-..as he had a lot of tickets -to drop off. | 0:06:14 | 0:06:16 | |
-We were meant to meet in Ed's Diner. | 0:06:16 | 0:06:18 | |
-We were meant to meet in Ed's Diner. - -Yes. | 0:06:18 | 0:06:19 | |
-But there was no sign of this guy, -Joe, at all. | 0:06:20 | 0:06:24 | |
-We asked the security guard who was -standing outside Ed's Diner... | 0:06:24 | 0:06:29 | |
-..if he knew a guy called Joe -or about Ticket Selection. | 0:06:30 | 0:06:33 | |
-He shook his head... | 0:06:33 | 0:06:35 | |
-..and said we were the third -or fourth group of people... | 0:06:35 | 0:06:39 | |
-..to ask him about Ticket Selection. | 0:06:39 | 0:06:42 | |
-He said, "It's not looking good." | 0:06:42 | 0:06:44 | |
-So we knew then -that things didn't look good for us. | 0:06:44 | 0:06:48 | |
-There was no option -but to drive all the way home... | 0:06:51 | 0:06:55 | |
-..having not seen or heard -Justin Bieber. | 0:06:55 | 0:06:58 | |
-It makes me angry. | 0:06:59 | 0:07:00 | |
-Luck... Well, I say lucky - Jordan -had only bought two tickets. | 0:07:00 | 0:07:05 | |
-I'm sure a lot of families -would've bought four or five... | 0:07:05 | 0:07:09 | |
-..and lost money, -so they're more unfortunate. | 0:07:10 | 0:07:13 | |
-Debbie was one of those who'd bought -a lot of tickets for her daughters. | 0:07:15 | 0:07:20 | |
-But again, when the big day came, -no tickets arrived. | 0:07:20 | 0:07:24 | |
-I was cross to begin with... | 0:07:25 | 0:07:27 | |
-..but then seeing my kids so upset, -it was heartbreaking. | 0:07:27 | 0:07:30 | |
-They were sobbing, especially -Georgia. She was inconsolable. | 0:07:30 | 0:07:35 | |
-Georgia is 15 years old and has been -a Justin Bieber fan from the start. | 0:07:37 | 0:07:42 | |
-How much of a Justin Bieber fan -are you? | 0:07:46 | 0:07:48 | |
-I'm obsessed with him. I was -really excited about seeing him. | 0:07:48 | 0:07:52 | |
-How did you feel when it looked like -the tickets weren't going to arrive? | 0:07:52 | 0:07:57 | |
-I was so gutted. -I was crying every day. | 0:07:57 | 0:08:00 | |
-The Christmas present -had cost 1,400... | 0:08:03 | 0:08:07 | |
-..and had upset the whole family. | 0:08:07 | 0:08:09 | |
-The amount of stress and worry -and tears it caused me... | 0:08:10 | 0:08:14 | |
-..because the money, yes, -but the upset on your girls' faces. | 0:08:14 | 0:08:19 | |
-It upset me... | 0:08:19 | 0:08:20 | |
-..because you were upset. | 0:08:20 | 0:08:22 | |
-But Debbie wasn't going to let the -company crush her daughters' hopes. | 0:08:24 | 0:08:30 | |
-At short notice, she managed to get -her hands on another eight tickets. | 0:08:31 | 0:08:36 | |
-Even though we saw Justin Bieber, -we're still upset... | 0:08:38 | 0:08:41 | |
-..that a company got Mam's money -without replying to us. | 0:08:41 | 0:08:45 | |
-Ticket Selection -have a Facebook page. | 0:08:47 | 0:08:49 | |
-Scrolling through it, -we saw many comments... | 0:08:49 | 0:08:52 | |
-..from people -complaining about the company. | 0:08:52 | 0:08:55 | |
-We've spoken -to a lot of those people. | 0:08:55 | 0:08:58 | |
-They complained about things like -a lack of communication... | 0:08:58 | 0:09:01 | |
-..unanswered emails and phone calls -and no way of getting answers. | 0:09:02 | 0:09:06 | |
-Some also complained about emails -sent on the day of a concert... | 0:09:06 | 0:09:10 | |
-..changing the type of ticket... | 0:09:10 | 0:09:12 | |
-..and company representatives... | 0:09:12 | 0:09:14 | |
-..promising to meet up to deliver -tickets but not turning up. | 0:09:14 | 0:09:18 | |
-As we kept an eye on the Facebook -page during our investigation... | 0:09:19 | 0:09:24 | |
-..we noticed that any negative -comments were swiftly deleted. | 0:09:24 | 0:09:28 | |
-So we decided to put -Ticket Selection to the test... | 0:09:33 | 0:09:36 | |
-..and buy our own tickets -from the website. | 0:09:36 | 0:09:39 | |
-I've just bought two tickets to go -to see Justin Bieber in London. | 0:09:41 | 0:09:45 | |
-It's cost me 250... | 0:09:45 | 0:09:46 | |
-..including almost 10 postage. | 0:09:47 | 0:09:49 | |
-We'll see -if the tickets arrive at all. | 0:09:49 | 0:09:53 | |
-Join us after the break -to see if I had any luck... | 0:09:55 | 0:09:58 | |
-..and to see our efforts in locating -the company and finding answers. | 0:09:58 | 0:10:03 | |
-. | 0:10:05 | 0:10:05 | |
-Subtitles | 0:10:08 | 0:10:08 | |
-Subtitles - -Subtitles | 0:10:08 | 0:10:10 | |
-The website Ticket Selection -describes itself... - -https://www.ticket-selection.com/ -https://www.ticket-selection.com/services | 0:10:13 | 0:10:16 | |
-..as an online ticket broker -which sells tickets... | 0:10:16 | 0:10:19 | |
-..for all kinds of events -and concerts. | 0:10:20 | 0:10:22 | |
-After hearing several complaints -about the company... | 0:10:22 | 0:10:25 | |
-..we put them to the test. | 0:10:26 | 0:10:27 | |
-We bought tickets for a Justin -Bieber concert at The O2 in London. - -https://twitter.com/justinbieber -http://www.theo2.co.uk/ - | 0:10:27 | 0:10:31 | |
-A week before the gig, I received -an email confirming my purchase. | 0:10:33 | 0:10:37 | |
-It said "Your tickets will be -dispatched as soon as possible." | 0:10:37 | 0:10:41 | |
-"We advise customers... | 0:10:41 | 0:10:42 | |
-"..that tickets are posted -7-10 days before the event. | 0:10:42 | 0:10:46 | |
-.."However, in some rare cases, -they may not be posted... | 0:10:46 | 0:10:49 | |
-.."until the day before the event." | 0:10:49 | 0:10:51 | |
-"If you are required to collect -tickets from the venue... | 0:10:51 | 0:10:55 | |
-.."you will be advised -by email prior to the event." | 0:10:55 | 0:10:58 | |
-"Please do not contact us -regarding delivery... | 0:10:58 | 0:11:00 | |
-.."unless you have not received the -tickets within 2 days of the event." | 0:11:01 | 0:11:04 | |
-Before my tickets arrived... | 0:11:05 | 0:11:06 | |
-..Ticket Selection -took more than expected from me. | 0:11:06 | 0:11:09 | |
-Two tickets cost 250. | 0:11:09 | 0:11:12 | |
-The cost including administration -and delivery charges was 259.95. | 0:11:12 | 0:11:16 | |
-For some reason, the company took -270.87 from my bank account. | 0:11:16 | 0:11:22 | |
-During the week -leading up to the concert... | 0:11:24 | 0:11:27 | |
-..I heard nothing -from the company... | 0:11:27 | 0:11:29 | |
-..and called the number -on their website several times. | 0:11:29 | 0:11:33 | |
-The same voice answered every time. | 0:11:33 | 0:11:35 | |
-"Hello, thank you for calling -Ticket Selection." | 0:11:35 | 0:11:38 | |
-"Due to a high volume of calls -please email us on... | 0:11:39 | 0:11:42 | |
-for a quick response. Thank you." | 0:11:42 | 0:11:47 | |
-With mere days before the concert... | 0:11:49 | 0:11:51 | |
-..I emailed the company -asking where my tickets were. | 0:11:51 | 0:11:54 | |
-Once again, there was no response. | 0:11:54 | 0:11:56 | |
-On the morning of the gig, I started -my way to London without a ticket. | 0:12:00 | 0:12:04 | |
-I emailed again. | 0:12:04 | 0:12:06 | |
-During the journey, -the company replied to my email. | 0:12:06 | 0:12:09 | |
-We're on our way to London -for the Justin Bieber concert. | 0:12:11 | 0:12:15 | |
-I've just received an email -from Ticket Selection. | 0:12:15 | 0:12:18 | |
-It's the first time they've been in -touch since I bought the tickets. | 0:12:18 | 0:12:23 | |
-They say the tickets -are available to be collected. | 0:12:23 | 0:12:26 | |
-They can either bring them -to our hotel... | 0:12:26 | 0:12:28 | |
-..or we can go to an address -to collect them. | 0:12:29 | 0:12:31 | |
-The Islington address was around -30 minutes away from The O2... | 0:12:31 | 0:12:35 | |
-..where the concert was being held. | 0:12:35 | 0:12:37 | |
-I've just reached -Islington in London. | 0:12:40 | 0:12:43 | |
-It's just after 5.00pm. | 0:12:43 | 0:12:45 | |
-As the email mentioned... | 0:12:45 | 0:12:47 | |
-..the tickets are waiting for me -in a post office box. | 0:12:47 | 0:12:50 | |
-We're going to that place now to see -if there are any tickets there. | 0:12:50 | 0:12:54 | |
-Hi, I've come to collect -Justin Bieber tickets for tonight. | 0:13:09 | 0:13:12 | |
-Ticket Selection. Are you guys -anything to do with them at all? | 0:13:12 | 0:13:16 | |
-According to the woman -behind the counter... | 0:13:16 | 0:13:19 | |
-..they had nothing to do with -the company who sell the tickets. | 0:13:19 | 0:13:23 | |
-There we go, I've got the tickets. | 0:13:34 | 0:13:36 | |
-AEG Live presents Justin Bieber -Purpose World Tour. | 0:13:37 | 0:13:40 | |
-They look alright to me. | 0:13:40 | 0:13:42 | |
-Many people haven't received -their tickets. I'm lucky. | 0:13:42 | 0:13:46 | |
-After receiving the tickets... | 0:13:46 | 0:13:48 | |
-..I headed straight for The O2 -to join the rest of the Beliebers. - -http://www.urbandictionary.com/define.php?term=Belieber | 0:13:48 | 0:13:52 | |
-Here I am outside The O2 in London -with two tickets in my hand. | 0:13:53 | 0:13:57 | |
-After looking -at the tickets again... | 0:13:57 | 0:14:00 | |
-..I can see that the original price -of the tickets was 55 each. | 0:14:00 | 0:14:04 | |
-I paid 270 for the pair. | 0:14:04 | 0:14:07 | |
-I still don't know -if they'll work or not. | 0:14:07 | 0:14:10 | |
-There's only one thing to do - -head in and see what happens. | 0:14:10 | 0:14:13 | |
-Many websites sell tickets for more -than face value. That isn't illegal. | 0:14:14 | 0:14:19 | |
-There we are. I have arrived -and this ticket has worked. | 0:14:24 | 0:14:27 | |
-Not everyone -has been as lucky as me. | 0:14:29 | 0:14:33 | |
-Jordan and Rhys didn't receive -their tickets to see Justin Bieber. | 0:14:33 | 0:14:37 | |
-Two months later, Jordan is still -waiting for an explanation. | 0:14:38 | 0:14:41 | |
-I sent an email again, one or two -emails to say we're angry... | 0:14:43 | 0:14:47 | |
-..because we didn't -receive the tickets. | 0:14:47 | 0:14:50 | |
-We tried to phone -this guy "Joe" again. | 0:14:50 | 0:14:54 | |
-The phone is off. | 0:14:54 | 0:14:55 | |
-They haven't replied to any email -or called back. | 0:14:56 | 0:14:59 | |
-I'm just angry about that. | 0:14:59 | 0:15:02 | |
-After buying eight tickets... | 0:15:04 | 0:15:06 | |
-..for her children and their -friends to see Justin Bieber... | 0:15:06 | 0:15:10 | |
-..there's no sign -of the 1,400 Debbie spent. | 0:15:10 | 0:15:13 | |
-Christmas morning when you all -opened your presents... | 0:15:14 | 0:15:17 | |
-..I kept them 'til last, didn't I? | 0:15:18 | 0:15:20 | |
-You were all so excited -and then nothing. | 0:15:20 | 0:15:23 | |
-I spent over 1,400 -and I've got nothing to show for it. | 0:15:23 | 0:15:27 | |
-How many times -have you tried contacting them? | 0:15:28 | 0:15:31 | |
-Asking when I was going -to get my money back. | 0:15:31 | 0:15:34 | |
-I had to buy more tickets -for my daughters... | 0:15:34 | 0:15:36 | |
-..because they were so disappointed. | 0:15:36 | 0:15:39 | |
-They don't answer their phones, -they've got an automated phone line. | 0:15:39 | 0:15:43 | |
-You're lucky -if you get an email back. | 0:15:43 | 0:15:45 | |
-What can people do -to avoid this kind of situation? | 0:15:45 | 0:15:48 | |
-Alun Thomas from the -Citizens Advice Bureau... - -https://www.citizensadvice.org.uk/wales/ | 0:15:48 | 0:15:51 | |
-..says the most reliable companies -are members of STAR... - -http://www.star.org.uk/ | 0:15:51 | 0:15:54 | |
-..or Society of Ticket Agents -and Retailers. | 0:15:55 | 0:15:57 | |
-They work with the government -to help the industry and public. | 0:15:57 | 0:16:01 | |
-A lot of the companies -are members of STAR. | 0:16:02 | 0:16:05 | |
-That means if something goes wrong, -STAR can look into the complaint... | 0:16:05 | 0:16:10 | |
-..and make a decision -and you may get money back. | 0:16:10 | 0:16:14 | |
-He encourages customers to be -careful when buying tickets online. | 0:16:14 | 0:16:18 | |
-And to ensure that the company -selling tickets is reputable. | 0:16:18 | 0:16:22 | |
-I would suggest -that people do some research... | 0:16:23 | 0:16:26 | |
-..which is easy enough -to do on the Internet these days. | 0:16:26 | 0:16:29 | |
-Google the company. | 0:16:29 | 0:16:31 | |
-See if there is a forum. | 0:16:31 | 0:16:33 | |
-It's important -even before you buy tickets... | 0:16:33 | 0:16:37 | |
-..it's important -to look into the company. | 0:16:37 | 0:16:41 | |
-Look at the website -to see if there's an address... | 0:16:41 | 0:16:44 | |
-..or if there is -a UK-based phone number. | 0:16:44 | 0:16:49 | |
-Many of the less -reputable companies... | 0:16:49 | 0:16:54 | |
-..have their headquarters -in foreign countries. | 0:16:54 | 0:16:57 | |
-That's exactly what we discovered. | 0:16:58 | 0:17:00 | |
-Even though I received -my Justin Bieber tickets... | 0:17:00 | 0:17:03 | |
-..I wanted answers for the other -people who hadn't been as lucky. | 0:17:04 | 0:17:07 | |
-Getting hold of the company -was a headache. | 0:17:08 | 0:17:10 | |
-Even though the website -is called Ticket Selection... | 0:17:11 | 0:17:14 | |
-..the company who took the money out -of Jordan and Debbie's accounts... | 0:17:14 | 0:17:18 | |
-..was Theatre Ticket Finder Ltd. - -https://companycheck.co.uk/company/07723763/THEATRE-TICKET-FINDER-LTD/companies-house-data | 0:17:19 | 0:17:21 | |
-After some research... | 0:17:21 | 0:17:23 | |
-..I found that the company is -registered to an address in Surrey. | 0:17:23 | 0:17:28 | |
-Ticket Selection's address is in -Spain according to their website. | 0:17:28 | 0:17:32 | |
-We tried to contact -Theatre Ticket Finder Ltd... | 0:17:34 | 0:17:38 | |
-..for a response to our complaints -- but to no avail. | 0:17:38 | 0:17:41 | |
-I went to the address in Surrey -hoping to get a response... | 0:17:41 | 0:17:46 | |
-..from the company director, -Kerrie Hunt. - -https://companycheck.co.uk/director/919190887/MS-KERRIE-HUNT/summary | 0:17:46 | 0:17:49 | |
-We're looking for a Kerrie Hunt, -do you have any idea where... | 0:17:59 | 0:18:02 | |
-My name is Sion Jenkins, -I'm a journalist. | 0:18:03 | 0:18:05 | |
-We want to know -why Ticket Selection... | 0:18:06 | 0:18:08 | |
-..Theatre Ticket Finder Ltd have -been promising people tickets... | 0:18:09 | 0:18:12 | |
-..but not giving them tickets... | 0:18:13 | 0:18:14 | |
-..and not giving those people -refunds either... | 0:18:15 | 0:18:17 | |
-..when those people -asked for refunds. | 0:18:18 | 0:18:20 | |
-You have no ides whatsoever? | 0:18:20 | 0:18:21 | |
-Why is the company registered here -but you know nothing else? | 0:18:22 | 0:18:25 | |
-It then became clear -that this is an accountant's office. | 0:18:27 | 0:18:32 | |
-We weren't the first people -to land there... | 0:18:32 | 0:18:35 | |
-..asking about -Theatre Ticket Finder Ltd. | 0:18:35 | 0:18:38 | |
-The police and other customers -had been in touch to ask questions. | 0:18:38 | 0:18:42 | |
-We've had some complaints about not -receiving tickets they've paid for. | 0:18:42 | 0:18:46 | |
-Have you got anything -to say about that at all? | 0:18:47 | 0:18:49 | |
-Is there anything you can say? | 0:18:49 | 0:18:51 | |
-Which is... | 0:18:54 | 0:18:55 | |
-So the company -has been sold, you say. | 0:19:01 | 0:19:03 | |
-By? | 0:19:06 | 0:19:07 | |
-I'm just trying -to get the facts that's all. | 0:19:12 | 0:19:14 | |
-I've just been to the address -of the place... | 0:19:22 | 0:19:24 | |
-..where Theatre Ticket Finder Ltd -is registered. | 0:19:24 | 0:19:27 | |
-According to the people in there... | 0:19:27 | 0:19:29 | |
-..the company -is nothing to do with them. | 0:19:29 | 0:19:32 | |
-They don't know the directors and -don't have contact details for them. | 0:19:32 | 0:19:36 | |
-Later that day, -after we returned to Cardiff... | 0:19:39 | 0:19:42 | |
-..Ticket Selection's website -was down. | 0:19:42 | 0:19:45 | |
-We received an email from them -responding to some of our questions. | 0:19:45 | 0:19:49 | |
-Theatre Ticket Finder Ltd no longer -own this domain or website... | 0:19:51 | 0:19:55 | |
-..so we are unable -to comment for that company. | 0:19:55 | 0:19:58 | |
-"We would not comment -on individual cases... | 0:19:58 | 0:20:00 | |
-.."but would encourage anyone -who has not received tickets... | 0:20:00 | 0:20:04 | |
-.."to contact us so we can resolve." | 0:20:04 | 0:20:06 | |
-"I hope this info -helps your investigation." | 0:20:06 | 0:20:09 | |
-"Kind regards, Ticketselection.com" | 0:20:09 | 0:20:11 | |
-So we responded by asking which -company now runs the website... | 0:20:12 | 0:20:16 | |
-..when Theatre Ticket Finder Ltd's -ownership came to an end... | 0:20:16 | 0:20:20 | |
-..and for direct contact details -for Theatre Ticket Finder Ltd. | 0:20:20 | 0:20:24 | |
-They told me that a Spanish company, -442 Events SL, now owns the website. - -https://www.ticket-selection.com/contact-us/ | 0:20:25 | 0:20:31 | |
-A company called 442 UK Events Ltd -took the money from my account. - -https://beta.companieshouse.gov.uk/company/10015054/officers | 0:20:31 | 0:20:37 | |
-The two companies have the same -director, Francis James Strutt. - -https://beta.companieshouse.gov.uk/officers/SlDU8HiAj7uNLqcU1cnl-4-suVY/appointments | 0:20:37 | 0:20:42 | |
-442 UK Events Ltd -is registered to this address too. | 0:20:46 | 0:20:50 | |
-It's the same building -as Theatre Ticket Finder Ltd. | 0:20:50 | 0:20:56 | |
-In their final email -to us this week... | 0:20:57 | 0:20:59 | |
-..they said they'd contact -Jordan and Debbie... | 0:20:59 | 0:21:03 | |
-..and give them a refund -if that was appropriate. | 0:21:03 | 0:21:06 | |
-The person responding on behalf of -Ticket Selection finished with... | 0:21:06 | 0:21:10 | |
-"I look forward -to seeing your programme." | 0:21:10 | 0:21:13 | |
-"You shall hear from our solicitor -if there is anything you have... | 0:21:13 | 0:21:16 | |
-.."by chance made up." | 0:21:17 | 0:21:18 | |
-"Have a nice day and good luck -with all that you do." | 0:21:18 | 0:21:21 | |
-In Westminster, there's an -All-Party Group on Ticket Abuse. - -http://www.publications.parliament.uk/pa/cm/cmallparty/register/ticket-abuse.htm | 0:21:21 | 0:21:25 | |
-The MP for Rhondda, Chris Bryant, -is a member. - -http://www.parliament.uk/biographies/commons/chris-bryant/1446 | 0:21:25 | 0:21:28 | |
-He's calling for stricter laws... | 0:21:28 | 0:21:30 | |
-..to ensure that ticket companies -sell responsibly and fairly. | 0:21:30 | 0:21:34 | |
-I'd like to change -the government's mind on this... | 0:21:35 | 0:21:38 | |
-..so we get rid of the old, -frankly dodgy, parasitical system... | 0:21:38 | 0:21:42 | |
-..of ticket touting -in this country... | 0:21:42 | 0:21:45 | |
-..which has just discovered -a new way of doing it... | 0:21:45 | 0:21:48 | |
-..thanks to digital media today. | 0:21:48 | 0:21:50 | |
-After hearing our evidence, -he feels a European law is needed... | 0:21:51 | 0:21:55 | |
-..to tackle companies like Ticket -Selection who register abroad. | 0:21:56 | 0:22:00 | |
-As I understand it, -the company is based in Spain. | 0:22:00 | 0:22:03 | |
-You do start to wonder why you'd be -selling tickets from Spain... | 0:22:03 | 0:22:07 | |
-..for an event -that's actually in Birmingham. | 0:22:07 | 0:22:10 | |
-Unless you're trying to escape -the long arm of the law. | 0:22:10 | 0:22:13 | |
-I hope all the -different authorities... | 0:22:13 | 0:22:16 | |
-..responsible for making sure -businesses sell tickets... | 0:22:16 | 0:22:19 | |
-..at a fair price in a fair way... | 0:22:19 | 0:22:21 | |
-..are looking at the incidents -that you've already unveiled. | 0:22:21 | 0:22:25 | |
-It seems Ticket Selection's -troubles continue. | 0:22:26 | 0:22:29 | |
-This week, there were further -complaints online. | 0:22:29 | 0:22:32 | |
-They were from people -who didn't receive tickets... | 0:22:32 | 0:22:35 | |
-..to see Skepta -and Red Hot Chili Peppers. - -https://twitter.com/Skepta -https://twitter.com/ChiliPeppers | 0:22:35 | 0:22:38 | |
-So far, neither Debbie and her -family or Rhys and Jordan... | 0:22:38 | 0:22:42 | |
-..have received a refund or an -explanation from Ticket Selection. | 0:22:42 | 0:22:46 | |
-It's disgusting. | 0:22:46 | 0:22:47 | |
-It needs to be out there -so people know not to buy from them. | 0:22:47 | 0:22:51 | |
-I don't want the same -as what happened to us. It's cruel. | 0:22:51 | 0:22:54 | |
-They were the kids' -Christmas presents. | 0:22:54 | 0:22:56 | |
-They're clearly -the kind of company... | 0:22:57 | 0:22:59 | |
-..who don't care -about anyone but themselves. | 0:22:59 | 0:23:02 | |
-If there's money in their pocket, -they're happy. | 0:23:02 | 0:23:06 | |
-That's it for tonight on Hacio. | 0:23:07 | 0:23:09 | |
-Next week, Glesni looks at -some people's obsession... | 0:23:09 | 0:23:12 | |
-..with video and computer games. | 0:23:12 | 0:23:14 | |
-She meets those -who live in a fantasy world. | 0:23:15 | 0:23:18 | |
-I run the show. I play them. -I'm a part of the story. | 0:23:18 | 0:23:21 | |
-I think games are very special. | 0:23:22 | 0:23:24 | |
-We return to the European Survey, -Generation Beth? | 0:23:26 | 0:23:29 | |
-We look at the attitudes of Wales' -young people toward homosexuality... | 0:23:30 | 0:23:34 | |
-..gender equality -and living without a mobile. | 0:23:34 | 0:23:37 | |
-See you next week. | 0:23:37 | 0:23:38 | |
-S4C Subtitles by Testun Cyf. | 0:23:52 | 0:23:54 | |
-. | 0:23:54 | 0:23:54 |
