14/11/2011 Inside Out East Midlands


14/11/2011

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Hello and tonight, Inside Out is in rural Derbyshire in the heart of

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the Peak District. Save our buses, save our buses.

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tonight's programme, actress Anna Karen goes back 'On The Buses' to

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find out who's behind the cuts to rural services. We're cut off,

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we're on an island, that's how I feel.

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Also tonight, what do you do when the phone salesman won't stop

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ringing? It was awful, awful because he had effectively

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bankrupted himself. And Chris Jagger remembers the day

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The Stones came to Swarkestone. are the one on the left? Yes,

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having my autograph taken by Brian Jones. It was brilliant, absolutely

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This year, we've seen rural and evening bus services cut from towns

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and villages across our region. The latest victims of efficiency

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savings by local authorities. But what effect is this having on

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communities, and what can be done to stop it? Actress, Anna Karen,

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who made her name On The Buses, grabbed her pass and got back on

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I'm Anna Karen. You might remember me from the TV series, On The Buses.

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I played Olive. I tell you what, we'll go and have a cup of tea and

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you stay here and attend to the bus. No, I can't, I'm a trainee.

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That was me back in 1973. But I'm a senior citizen now and I've got my

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concessionary bus pass to prove it! But my pass ain't much cop now on

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scores of bus journeys. They've been cut. I want to know how that's

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affecting people. I'm travelling around the East Midlands in this

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beautiful old bus to find out. Hello, hello, nice to meet you. We

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do need a bus. We're cut off. We're on an island. I mean, there's

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nothing nicer than taking a bus. Total disaster. They want to start

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looking at it and thinking about it. And I'm taking some of the people

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I'm meeting down to Westminster so we can tell the Government exactly

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what we think about it all. Things have changed since On The

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Buses. It's all about the economics now. Take the 6.1 bus from Belper

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to Matlock in Derbyshire. Not enough people use it in the

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evenings or on Sundays for the bus company to make enough money. So it

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relies on subsidy from the county council. If the subsidy was removed

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completely, we would be looking to remove the service in the evenings

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and Sundays between Matlock and Belper because purely they cannot

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run commercially. There is insufficient demand from fare-

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paying customers to keep that service running. In total, 499 bus

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routes in the East Midlands are subsidised so they can run so

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called "unprofitable services". But what happens when councils take the

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This is Joyce. She lives in Loughborough but her daughter lives

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eight miles away in the village of Osgathorpe. She's got to look after

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her granddaughter so her daughter can go out to work. $YELLOW If my

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daughter's home from work just before five o'clock, I can get back

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here. If she's not, I have to stay the night, travel back on the ten

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o'clock bus the following morning. What? There's no bus after five

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o'clock? No. So Joyce, why do you think they're making these bus

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cuts? They don't have to live like it. Do their mothers have to catch

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buses to go and look after the grandchildren?

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Last year, Leicestershire County Council threatened to cut the

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subsidy to Joyce's bus. That would have meant the end of the line for

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the 129. For the elderly people in Belton village, the 81-year-olds,

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this is their lifeline and if this goes, they have got nothing because

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they don't see anyone from one day to the next.

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This bus has been saved but only after Joyce and her friends

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petitioned the county council. But that's more than can be said for

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the people of Heather, nine miles down the road. We haven't got a bus

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in our village at all. It's not fair really. No, it isn't fair.

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I've lived in Heather for 60 years. I know times have changed but we've

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always had buses. Buses to take my children to school, me to work,

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bring me home, the shoppers. council's pulled the subsidy for

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their bus service and not surprisingly, it's stopped running.

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So they've now got no bus service whatsoever. It was the end of March

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and it just stopped and that's it. At weekends... Well, you're stuck

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in the village. We're cut off, we're on an island, that's how I

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feel. I go out once a week shopping. I can't get to the shops, I can't

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go... I feel like a prisoner, full- stop.

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Fancy taking away a whole village's only means of public transport.

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That really takes the biscuit. It all seems a bit hasty, a bit rushed.

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And it's a similar story 14 miles up the road in Woodhouse Eaves.

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don't think they thought it through at all. I don't think they've even

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thought about how it would affect people. Lauren depended on the bus

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to get to work. She used to live in the village until they cut the

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service in the evenings and on Sundays. Gradually over the time

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I've been here, it's just basically deteriorated to the point where now

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last year it became so bad I had to Well, it's time to get back 'On The

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Buses' to get some answers. Who's pulling the subsidies and why?

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We're going to see the man who deals with the money at Leicester

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Council, come on. But first we have First stop - Loughborough Library.

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Hi, I'm Anna Karen. And you are? I'm Councillor Nick Rushton, deputy

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leader of Leicestershire County Council. I want to talk to you

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about this. All these people have come because they're really fed up

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that their buses have been cancelled. Would you like to talk

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to some of them? Michael Mullaney, I'm a local councillor down in

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Hinkley and Bosworth. I've been involved in a campaign to try and

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restore some of the cut bus services that go through Market

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Bosworth and Newbold Desford to Leicester, the 153 bus service.

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We've had over 1,000 people sign the petitions and therefore we're

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asking you if you can think again about some of the cuts that have

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been made. We have to balance the books. I can look into the 153 in

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particular for you. Our problem is that we have to make �79 million

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worth of savings over the next four years and we are one of the only

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counties in the country that has a policy that everybody should live

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within 800 metres of an hourly bus service. Can I just pick you up on

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what you said about everybody living within 800 metres of a bus

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service? On a Sunday and on a Bank Holiday Monday, there is no bus

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service and that is to Bradgate Park which is one of the most used

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tourist areas. It just makes a mockery of that pledge. It's not

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really been kept, has it? Can I just ask you, the money that you

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get, where does this come from? majority of the money in

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Leicestershire comes from council tax payers. You are going to be

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paying 75% of whatever we spend on buses. Only a quarter comes from

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the Government. You could do with more, couldn't you? Leicestershire

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is one of the poorest funded counties in the country. They say

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we're wealthy so we don't need the money. Oh, right. Shall we go to

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central government and talk to them then? Yes. Right, we'll have a go

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Come on. On you get, hurry up! This bus might be old but it

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doesn't half shift and it's not long before we've got the

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Here we are at Westminster. We're just about to come over Westminster

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Save our buses, save our buses X, save our buses!

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I am not sure if the minister expected such a crowd. You just

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don't realise what you are doing to people's lives. You know, "cut back,

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cut back, save money here, save money there". What about these poor

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people? Bus companies are legally meant to be no worse off and no

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better off for carrying concessionary travel. Are you

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suggesting then that the councillor this morning who said his hands

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were tied and it's all down to Westminster was actually not

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telling the truth? Their hands aren't tied, they've got freedom

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within their envelope. I don't pretend they've got an easy

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settlement. They've got less money than they had before. It's up to

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councils how they make their savings so they have got a

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difficult position. Do they have to cut buses? No, they don't.

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politician says one thing, another says something else. Who do you

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believe? But we've told them what we think about our buses being cut.

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Let's see if it makes a difference. Meanwhile back in Heather, they've

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had five months of no buses. But This is it, ladies. It's an eight-

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seater, or it's known as eight paying seats and a driver. We can

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actually go up to a 16-seater without having a special licence to

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carry passengers. There's only one problem with this. He needs

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volunteers to drive it and donations to keep it on the road.

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But what do they think about it? The seats are not very good.

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don't want this. I like getting on a bus. It's lovely to go to a bus

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stop and get on a bus. They've had this free transport for many, many

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years. They feel they've got a right to it and I'm really not sure

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whether they have or not. We've got to start looking after ourselves.

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We've got used to the nanny state and now unfortunately like

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everything else, all good things come to an end and we've got to

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buckle down and do it ourselves. The sun may be setting on our rural

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buses but Virge is sure he's got the answer. Who knows, maybe more

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people like him will start setting up on their own. Sadly, that might

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be the only way we can keep buses Next, the persistent callers making

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life a misery for those at the receiving end. We all know how

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annoying it is getting cold calls, trying to sell us something we

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don't want. But as Mary Rhodes has been finding out, in one case those

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calls had a devastating impact on I've heard about a group of pushy

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publishers operating in the Midlands. I'm told their telesales

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teams will stop at nothing to get a sale. And once they've made one

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sale, the chances are they'll be And I want to find out just how far

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they'll go. 80-year-old John has a flat in France, and he used an

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advert to let it. And when it and call came in for another advert, he

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agreed but then got bombarded from other newspapers like the North

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Thames press. How frequently were they calling

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you? Constantly. 6, 7, 8 calls per day. From each of the difference

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publications. It was a very difficult time for me because my

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wife was very ill and I find it difficult to deal with these people

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The persistent calls got so bad he contacted the police. It's when I

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arrived at the address, I could see John was clearly distressed, his

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head was in his hands all the time. We phoned British Telecom and we

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took the numbers and noted where they were coming from and we stuck

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the two numbers and they could not come through on a land line, and

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were then commit to form a mobile. But the police could not help John

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because it was a civil matter, not a criminal one.

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John's daughter Franny was horrified to discover that various

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newspapers had charged tens of thousands of pounds to her father's

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accounts. It was inexplicable to me. And totally horrifying. He had

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He seemed to have agreed to advertise in newspapers run by

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Wyvern Media, sometimes known as Journal Group Production Company

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Limited, which claims to own 28 different newspapers.

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Things got so bad that in four consecutive days, the Derby-based

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group took up to six payments each and every day, totalling more than

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�10,000. So what do the company say I don't know why I was taken in by

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all this, looking back at it. It became obvious that there were no

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responses from them. So you had no What does the company say about it?

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In a letter, Wyvern Media told us... Staff have no way of knowing if

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their customers are frail or vulnerable and that John freely

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signed all the orders he placed. They say that if the company

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becomes aware of unethical or harassing conduct, they take

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appropriate action to ensure it doesn't recur.

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Our evidence suggests that John had tried to stop the calls, writing

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messages like "please leave us alone", and "we cannot afford this".

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A salesman wrote back. "No more and we will block

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unnecessary calls". But they got in touch again two days later. The

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company said it would investigate. John isn't the only customer who's

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unhappy with Wyvern Media. Dog breeder Jean Wood agreed to pay for

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two adverts selling her puppies. At �40 an advert it sounded like a

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good deal. What she hadn't bargained for was the unauthorised

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payments. I had two invoices for the ones I had paid for for �40.

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That was OK, but then I got invoices for with paid on which I

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have not asked for. I got six payments off my credit cards that I

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Unauthorised payments, surely just a mistake, a one-off. Not according

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to Polly Zabari who runs a bespoke travel business. She originally

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agreed to an advert in the Lincolnshire and South Yorkshire

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Telegraph, another Wyvern Media newspaper. They sent me the more

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Cup and it could have been written by my seven-year-old son, it was

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appalling. -- they gave me the initial impression. This rang alarm

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bells, that it was not as good as that I was told it would be.

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Polly thought further emails were just tweaks to her original ad. But

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in nine weeks, the company had charged more than �5,000 to her

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account. This is the bank paperwork? Yes. I

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had never seen this before. This is the confirmation of advertising

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orders and I have never seen a published copy or a receipt despite

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being told about them. Every statement says the"cardholder not

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present close quote. I have had to close the company.

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Wyvern Media says it has never been the organisation's practice to take

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unauthorised payments from customers. It adds the company now

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records all sales calls and complaints have dropped to three or

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four a month out of several thousand sales. They add if

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customers feel money has been taken without proper authorisation, this

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can be reclaimed through their credit cards.

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The company director Jonathan Rivers said he would investigate

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I need to see if anybody else can back up what our disgruntled

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advertisers have told us. Who better to ask than people who used

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Student Ryan only managed three days at one of the titles owned by

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Wyvern Media. He has agreed to meet me outside the offices to talk.

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my first day, one member of staff actually said to the room at large,

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this is the biggest legal scam out there today. At that point, I was

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sat there thinking to myself, is this guy serious?

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But in just three unpaid days, Ryan didn't have a lot of experience so

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I found another former employee who wants to talk about unauthorised

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payments, but keep her identity concealed. Calls came in saying

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that certain payments had been taken out of their bank accounts

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without authorisation, we kept our heads down and we knew we would be

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out of the job there and then if we said anything.

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Wyvern Media pointed at one rouge salesman as the reason for some

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unauthorised payments. They add that by percentage, complaints are

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tiny. For those customers who say they didn't get any replies to

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adverts, they say advertising is very hit and miss and no company

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Meanwhile for customers left bruised by the experience of

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placing an advertisement in one of Mr River's papers, we plan to pass

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our information onto Trading Standards so that they can

:18:27.:18:37.
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Before the days of the download, there was a time when a record

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sleeve was a work of art. Jimi Hendrix, Pink Floyd and The Rolling

:18:44.:18:46.

Stones turned their album covers into mini masterpieces and a tiny

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village in Derbyshire became the unlikely location for a star-

:18:49.:18:53.

studded photoshoot. Mick Jagger's brother, Chris, tells the story of

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the day The Stones came to It's summer, 1968, a year after

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"The Summer Of Love". It was a lively time for my brother's band.

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The Stones had just released Jumpin' Jack Flash and their

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subsequent seventh studio album, Beggars Banquet was being completed

:19:13.:19:23.
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# Please allow me to introduce myself, I am a man of wealth and

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This tiny Derbyshire village was chosen as the site to photograph

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and promote the Rolling Stones's' latest album, Beggars Banquet. I

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will look around the little village and see if there are people who can

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:19:58.:20:09.

remember that day and if they can, You are the one on the left? Yes,

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having my photograph taken with Brian Jones. He was wearing tights?

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It was brilliant. We jumped the ball, we wondered what it was all

:20:19.:20:28.
:20:29.:20:29.

about. -- jumped the wall. Somebody came out and painted something

:20:29.:20:33.

white. Even now, it would be extraordinary in a local village to

:20:33.:20:43.
:20:43.:20:44.

Some people probably still go in the local pub and say they remember

:20:44.:20:52.

when the Stones came in, and that was the way it was. Did he

:20:52.:20:58.

preferred the Stones or the Before I go in search of the

:20:58.:21:00.

official Rolling Stones photographer, I'm in the county

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where my grandparents lived. I'm in Derbyshire meeting a couple from

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Swarkestone who were newly-weds And when The Stones rolled into

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town, they caught it all on their Who told you this was happening,

:21:22.:21:27.

have you heard it on the grapevine or was it sprung on you? Brian used

:21:27.:21:36.

to pop up to the local. Brian, your husband was Mackie s, and he came

:21:36.:21:44.

back and I said to him,"to have you seen today? "and he said,"oh well,

:21:44.:21:49.

Brian Jones, Mick Jagger. And I said I don't believe you. He said

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after lunch he would take me. We walked up by the Church and I saw

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the black limos and all the activity and I thought he was right

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so I ran back for Brian's autograph book. Brian's photos, they are

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absolutely unique. Together with the poster which we know quite a

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lot of one way or another. But I sound like a bloke on Cash in the

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Attic! This is quite impressive with all the original autograph,

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frame it up and there's quite a collector's piece here. You have

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kept them in such good condition, The reason my brother's band came

:22:38.:22:41.

to Derbyshire was to shoot a sequence of shots to promote

:22:41.:22:46.

Beggars Banquet and maybe get an album cover. This was their seventh

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album and one which caused a rift between the band and their record

:22:49.:22:54.

label. More about that story a little later.

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First I want to find out why a tiny Derbyshire village was picked for

:22:57.:23:02.

this photoshoot. So I'm off to London, to meet Michael Joseph who

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was a fresh-faced professional photographer making his mark in the

:23:05.:23:15.
:23:15.:23:20.

# Take Me to the station, and put me on a train #

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Michael's shoot stretched over two days. Day one - the interiors were

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shot inside Sarum Chase, an impressive house in north London.

:23:26.:23:30.

The following day, the band's limos shot up a newly created motorway to

:23:30.:23:40.
:23:40.:23:40.

Perhaps you could tell me why you went to Swarkestone Hall, quite a

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trip from London, usually could have found follies. Not with the M1

:23:46.:23:56.
:23:56.:23:58.

motorway and thanks to make playing on two Daimlers, we caught up to

:23:58.:24:03.

several miles per hour on the road. The only exciting thing for Bill

:24:03.:24:07.

Whyman was doing 100 mph on the road, nothing to do with the

:24:07.:24:11.

record! We chose Swarkestone because it was the only place that

:24:11.:24:15.

was derelict and a total ruin. It wouldn't have had the magic if it

:24:16.:24:20.

had the windows in. Somebody checked it out? I was given a

:24:20.:24:26.

couple of options and when I saw this wacky stuff, I knew it was the

:24:26.:24:30.

place. As you can see, all the grass and the cricket scene, I

:24:30.:24:40.
:24:40.:24:44.

The cricket shot, an iconic shot of rock'n'roll photography, up there

:24:44.:24:50.

with David Bailey. It is iconic because it is so unlikely. The

:24:50.:24:53.

stones at that point were beautifully dangerous, the idea

:24:53.:24:57.

they would actually play cricket in the middle of nowhere... It is a

:24:57.:25:02.

picture when, was to have seen it, you don't forget it. You can see

:25:02.:25:06.

the results of digital photography, but back then, they probably did

:25:06.:25:11.

not have Polaroids and so how can you even know if it is really going

:25:11.:25:15.

to work or not? You want to get in as many pictures as possible but

:25:16.:25:19.

the interesting thing is, years later, you look at them and they

:25:19.:25:26.

have such great quality and so sometimes you can look at these

:25:26.:25:30.

things two weeks later and pink "that is not that good" and you can

:25:30.:25:36.

look at it 20 years later and think, wow, that was great. It takes a bit

:25:36.:25:43.

of time to digest it, like a wine. It takes time to sit and mature.

:25:43.:25:48.

So it was all down to Michael and my brother, Michael, liking the

:25:48.:25:52.

look of this Derbyshire ruin and the rest as they say his musical

:25:52.:25:56.

history. # Parachute woman, London me

:25:56.:26:06.
:26:06.:26:08.

tonight and sun. Now, some 40 years later, the place is still a place

:26:08.:26:11.

for Rolling Stones fan has. It has been entirely rebuilt using

:26:11.:26:21.
:26:21.:26:27.

original material and as close to Any trouble, and he will be out! --

:26:27.:26:36.

Many pictures of this place did not make the front cover of Beggars

:26:36.:26:44.

Banquet because, a urinal covered in graffiti. The record company did

:26:44.:26:49.

not want this, and surprisingly, so they held out the release for many

:26:49.:26:57.

months won the argument -- while the argument was decided. The

:26:57.:27:01.

invite was playing it originally. On the inside, is this medieval

:27:01.:27:07.

looking debauchery which Michael Joseph took. However, the story

:27:07.:27:12.

finally ends in the Swarkestone Pavilion, it appeared on a

:27:12.:27:22.
:27:22.:27:24.

compilation record later called Rocks.

:27:24.:27:28.

Sadly my brother and the band are a bit too busy to make a return visit.

:27:28.:27:31.

But I've laid on a real treat. A cracking tribute band for the

:27:31.:27:34.

locals who still reminisce about the day the Stones came to

:27:34.:27:44.
:27:44.:27:46.

Why are you wearing your hockey Kate? It was the 1960s, that is

:27:46.:27:56.
:27:56.:28:03.

They were all very pleasant and they enjoyed a cup of tea and a

:28:03.:28:10.

cake. Conversations was abound in the family that the Rolling Stones

:28:10.:28:15.

used our toilet. Presumably most people thought what are these long-

:28:15.:28:25.
:28:25.:28:29.

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