16/09/2013 Inside Out East


16/09/2013

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How

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How do

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How do you

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How do you cure

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How do you cure the

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How do you cure the crisis

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How do you cure the crisis in

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How do you cure the crisis in A&E?

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We

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We are

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We are on

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We are on shift

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We are on shift at

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We are on shift at the

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We are on shift at the East's

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We are on shift at the East's major

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We are on shift at the East's major trauma

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We are on shift at the East's major trauma centre

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We are on shift at the East's major trauma centre to

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We are on shift at the East's major trauma centre to find

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We are on shift at the East's major trauma centre to find out

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We are on shift at the East's major trauma centre to find out what

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We are on shift at the East's major trauma centre to find out what that

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trauma centre to find out what that means

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trauma centre to find out what that means for

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trauma centre to find out what that means for duRs,

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trauma centre to find out what that means for duRs, nurses

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trauma centre to find out what that means for duRs, nurses and

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trauma centre to find out what that means for duRs, nurses and us.

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trauma centre to find out what that means for duRs, nurses and us. It's

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means for duRs, nurses and us. It's unpredictable.

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means for duRs, nurses and us. It's unpredictable. One

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means for duRs, nurses and us. It's unpredictable. One minute

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means for duRs, nurses and us. It's unpredictable. One minute you

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means for duRs, nurses and us. It's unpredictable. One minute you can

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means for duRs, nurses and us. It's unpredictable. One minute you can be

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unpredictable. One minute you can be doing

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unpredictable. One minute you can be doing nothing

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unpredictable. One minute you can be doing nothing and

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unpredictable. One minute you can be doing nothing and then

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unpredictable. One minute you can be doing nothing and then you

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unpredictable. One minute you can be doing nothing and then you get

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unpredictable. One minute you can be doing nothing and then you get five

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doing nothing and then you get five patients

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doing nothing and then you get five patients coming

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doing nothing and then you get five patients coming in.

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doing nothing and then you get five patients coming in. You

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doing nothing and then you get five patients coming in. You dent

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doing nothing and then you get five patients coming in. You dent know

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patients coming in. You dent know what

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patients coming in. You dent know what is

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patients coming in. You dent know what is going

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patients coming in. You dent know what is going to

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patients coming in. You dent know what is going to come

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patients coming in. You dent know what is going to come in

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patients coming in. You dent know what is going to come in next.

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patients coming in. You dent know what is going to come in next. We

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what is going to come in next. We have

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what is going to come in next. We have 34

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what is going to come in next. We have 34 gaps

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what is going to come in next. We have 34 gaps on

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what is going to come in next. We have 34 gaps on the

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what is going to come in next. We have 34 gaps on the rotas

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what is going to come in next. We have 34 gaps on the rotas across

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what is going to come in next. We have 34 gaps on the rotas across the

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have 34 gaps on the rotas across the east

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have 34 gaps on the rotas across the east of

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have 34 gaps on the rotas across the east of England.

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have 34 gaps on the rotas across the east of England. We'll

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have 34 gaps on the rotas across the east of England. We'll look

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have 34 gaps on the rotas across the east of England. We'll look at

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east of England. We'll look at possible

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east of England. We'll look at possible solutions.

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east of England. We'll look at possible solutions. The

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east of England. We'll look at possible solutions. The motion

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possible solutions. The motion satisfying

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possible solutions. The motion satisfying job

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possible solutions. The motion satisfying job of

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possible solutions. The motion satisfying job of all

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possible solutions. The motion satisfying job of all —

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possible solutions. The motion satisfying job of all — healing.

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satisfying job of all — healing. Jean

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satisfying job of all — healing. Jean from

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satisfying job of all — healing. Jean from Essex,

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satisfying job of all — healing. Jean from Essex, Britain's

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Jean from Essex, Britain's longest—serving

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Jean from Essex, Britain's longest—serving nurse

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Jean from Essex, Britain's longest—serving nurse gives

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Jean from Essex, Britain's longest—serving nurse gives us

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Jean from Essex, Britain's longest—serving nurse gives us her

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longest—serving nurse gives us her diagnosis.

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longest—serving nurse gives us her diagnosis. We

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longest—serving nurse gives us her diagnosis. We have

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longest—serving nurse gives us her diagnosis. We have too

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longest—serving nurse gives us her diagnosis. We have too many

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longest—serving nurse gives us her diagnosis. We have too many managers

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diagnosis. We have too many managers and

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diagnosis. We have too many managers and if

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diagnosis. We have too many managers and if I

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diagnosis. We have too many managers and if I had

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diagnosis. We have too many managers and if I had my

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diagnosis. We have too many managers and if I had my way

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diagnosis. We have too many managers and if I had my way I

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diagnosis. We have too many managers and if I had my way I would

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diagnosis. We have too many managers and if I had my way I would do

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diagnosis. We have too many managers and if I had my way I would do a

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diagnosis. We have too many managers and if I had my way I would do a bit

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and if I had my way I would do a bit of

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and if I had my way I would do a bit of weeding.

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and if I had my way I would do a bit of weeding. Revealing

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and if I had my way I would do a bit of weeding. Revealing the

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and if I had my way I would do a bit of weeding. Revealing the stories

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of weeding. Revealing the stories that

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of weeding. Revealing the stories that matter

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of weeding. Revealing the stories that matter closer

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of weeding. Revealing the stories that matter closer to

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of weeding. Revealing the stories that matter closer to home.

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of weeding. Revealing the stories that matter closer to home. This

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of weeding. Revealing the stories that matter closer to home. This is

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that matter closer to home. This is Inside

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that matter closer to home. This is Inside Out

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that matter closer to home. This is Inside Out East.

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Tonight,

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Tonight, we

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Tonight, we are

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Tonight, we are in

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Tonight, we are in Cambridge.

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Tonight, we are in Cambridge. Hello.

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Tonight, we are in Cambridge. Hello. Our

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Tonight, we are in Cambridge. Hello. Our A&E

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Tonight, we are in Cambridge. Hello. Our A&E services

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Tonight, we are in Cambridge. Hello. Our A&E services are

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Tonight, we are in Cambridge. Hello. Our A&E services are struggling

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Tonight, we are in Cambridge. Hello. Our A&E services are struggling to

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Our A&E services are struggling to cope.

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Our A&E services are struggling to cope. Addenbrooke's

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Our A&E services are struggling to cope. Addenbrooke's here

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Our A&E services are struggling to cope. Addenbrooke's here is

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Our A&E services are struggling to cope. Addenbrooke's here is the

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cope. Addenbrooke's here is the major

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cope. Addenbrooke's here is the major trauma

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cope. Addenbrooke's here is the major trauma centre

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cope. Addenbrooke's here is the major trauma centre for

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cope. Addenbrooke's here is the major trauma centre for the

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cope. Addenbrooke's here is the major trauma centre for the east.

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major trauma centre for the east. Julie

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major trauma centre for the east. Julie joined

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major trauma centre for the east. Julie joined doctors

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major trauma centre for the east. Julie joined doctors and

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major trauma centre for the east. Julie joined doctors and nurses

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Julie joined doctors and nurses there

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Julie joined doctors and nurses there for

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Julie joined doctors and nurses there for a

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Julie joined doctors and nurses there for a shift

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Julie joined doctors and nurses there for a shift to

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Julie joined doctors and nurses there for a shift to find

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Julie joined doctors and nurses there for a shift to find out

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Julie joined doctors and nurses there for a shift to find out where

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there for a shift to find out where they

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there for a shift to find out where they are

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there for a shift to find out where they are understand

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there for a shift to find out where they are understand ——

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there for a shift to find out where they are understand —— why

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there for a shift to find out where they are understand —— why they

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there for a shift to find out where they are understand —— why they are

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they are understand —— why they are under

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they are understand —— why they are under increasing

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they are understand —— why they are under increasing pressure

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they are understand —— why they are under increasing pressure and

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they are understand —— why they are under increasing pressure and what

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under increasing pressure and what that

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under increasing pressure and what that means.

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under increasing pressure and what that means. This

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under increasing pressure and what that means. This is

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under increasing pressure and what that means. This is Addenbrooke's

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under increasing pressure and what that means. This is Addenbrooke's in

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that means. This is Addenbrooke's in Cambridge

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that means. This is Addenbrooke's in Cambridge and

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that means. This is Addenbrooke's in Cambridge and for

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that means. This is Addenbrooke's in Cambridge and for the

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that means. This is Addenbrooke's in Cambridge and for the next

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that means. This is Addenbrooke's in Cambridge and for the next 12

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that means. This is Addenbrooke's in Cambridge and for the next 12 hours

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Cambridge and for the next 12 hours we'll

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Cambridge and for the next 12 hours we'll follow

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Cambridge and for the next 12 hours we'll follow the

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Cambridge and for the next 12 hours we'll follow the emergency

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Cambridge and for the next 12 hours we'll follow the emergency staff

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we'll follow the emergency staff here,

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we'll follow the emergency staff here, to

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we'll follow the emergency staff here, to show

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we'll follow the emergency staff here, to show just

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we'll follow the emergency staff here, to show just how

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we'll follow the emergency staff here, to show just how big

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we'll follow the emergency staff here, to show just how big the

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here, to show just how big the challenges

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here, to show just how big the challenges are

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here, to show just how big the challenges are for

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here, to show just how big the challenges are for today's

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here, to show just how big the challenges are for today's A&E

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challenges are for today's A&E departments

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challenges are for today's A&E departments in

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challenges are for today's A&E departments in the

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challenges are for today's A&E departments in the NHS.

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challenges are for today's A&E departments in the NHS. I

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challenges are for today's A&E departments in the NHS. I was

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departments in the NHS. I was playing

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departments in the NHS. I was playing football

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departments in the NHS. I was playing football and

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departments in the NHS. I was playing football and I

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departments in the NHS. I was playing football and I went

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departments in the NHS. I was playing football and I went for

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departments in the NHS. I was playing football and I went for a

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playing football and I went for a header

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playing football and I went for a header with

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playing football and I went for a header with a

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playing football and I went for a header with a player

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playing football and I went for a header with a player and

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playing football and I went for a header with a player and I

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playing football and I went for a header with a player and I hit

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playing football and I went for a header with a player and I hit him

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header with a player and I hit him in

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header with a player and I hit him in the

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header with a player and I hit him in the head.

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header with a player and I hit him in the head. We

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header with a player and I hit him in the head. We all

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header with a player and I hit him in the head. We all fell

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header with a player and I hit him in the head. We all fell over

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header with a player and I hit him in the head. We all fell over and

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header with a player and I hit him in the head. We all fell over and I

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in the head. We all fell over and I got

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in the head. We all fell over and I got my

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in the head. We all fell over and I got my ankle

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in the head. We all fell over and I got my ankle trapped

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in the head. We all fell over and I got my ankle trapped and

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in the head. We all fell over and I got my ankle trapped and this

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in the head. We all fell over and I got my ankle trapped and this was

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got my ankle trapped and this was last

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got my ankle trapped and this was last night.

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got my ankle trapped and this was last night. It

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got my ankle trapped and this was last night. It was

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got my ankle trapped and this was last night. It was very,

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got my ankle trapped and this was last night. It was very, very

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last night. It was very, very painful,

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last night. It was very, very painful, I

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last night. It was very, very painful, I was

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last night. It was very, very painful, I was very

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last night. It was very, very painful, I was very drunk

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last night. It was very, very painful, I was very drunk at

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last night. It was very, very painful, I was very drunk at the

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painful, I was very drunk at the time.

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painful, I was very drunk at the time. Medicine

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painful, I was very drunk at the time. Medicine is

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painful, I was very drunk at the time. Medicine is unpredictable.

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painful, I was very drunk at the time. Medicine is unpredictable. One

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time. Medicine is unpredictable. One minute

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time. Medicine is unpredictable. One minute you

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time. Medicine is unpredictable. One minute you can

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time. Medicine is unpredictable. One minute you can be

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time. Medicine is unpredictable. One minute you can be sitting

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time. Medicine is unpredictable. One minute you can be sitting around

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minute you can be sitting around doing

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minute you can be sitting around doing nothing

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minute you can be sitting around doing nothing and

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minute you can be sitting around doing nothing and then

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minute you can be sitting around doing nothing and then next

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minute you can be sitting around doing nothing and then next minute

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doing nothing and then next minute five

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doing nothing and then next minute five patients

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doing nothing and then next minute five patients come

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doing nothing and then next minute five patients come in

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doing nothing and then next minute five patients come in unwell

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doing nothing and then next minute five patients come in unwell and

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doing nothing and then next minute five patients come in unwell and you

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five patients come in unwell and you don't

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five patients come in unwell and you don't know

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five patients come in unwell and you don't know what

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five patients come in unwell and you don't know what will

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five patients come in unwell and you don't know what will come

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five patients come in unwell and you don't know what will come in

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five patients come in unwell and you don't know what will come in next.

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don't know what will come in next. Dr

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don't know what will come in next. Dr Perara

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don't know what will come in next. Dr Perara is

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don't know what will come in next. Dr Perara is the

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don't know what will come in next. Dr Perara is the consultant

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don't know what will come in next. Dr Perara is the consultant on

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don't know what will come in next. Dr Perara is the consultant on duty.

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Dr Perara is the consultant on duty. He

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Dr Perara is the consultant on duty. He started

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Dr Perara is the consultant on duty. He started at

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Dr Perara is the consultant on duty. He started at 8am

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Dr Perara is the consultant on duty. He started at 8am and

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Dr Perara is the consultant on duty. He started at 8am and he's

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Dr Perara is the consultant on duty. He started at 8am and he's due

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Dr Perara is the consultant on duty. He started at 8am and he's due to

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He started at 8am and he's due to finish

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He started at 8am and he's due to finish at

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He started at 8am and he's due to finish at six.

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He started at 8am and he's due to finish at six. During

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He started at 8am and he's due to finish at six. During the

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He started at 8am and he's due to finish at six. During the day

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He started at 8am and he's due to finish at six. During the day there

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finish at six. During the day there will

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finish at six. During the day there will be

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finish at six. During the day there will be up

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finish at six. During the day there will be up to

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finish at six. During the day there will be up to seven

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finish at six. During the day there will be up to seven others

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finish at six. During the day there will be up to seven others and

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finish at six. During the day there will be up to seven others and 21

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will be up to seven others and 21 nurses

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will be up to seven others and 21 nurses on

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will be up to seven others and 21 nurses on duty.

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will be up to seven others and 21 nurses on duty. As

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will be up to seven others and 21 nurses on duty. As well

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will be up to seven others and 21 nurses on duty. As well as

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will be up to seven others and 21 nurses on duty. As well as treating

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nurses on duty. As well as treating patients,

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nurses on duty. As well as treating patients, the

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nurses on duty. As well as treating patients, the staff

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nurses on duty. As well as treating patients, the staff are

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nurses on duty. As well as treating patients, the staff are under

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patients, the staff are under pressure

0:02:510:02:52

patients, the staff are under pressure to

0:02:520:02:52

patients, the staff are under pressure to keep

0:02:520:02:52

patients, the staff are under pressure to keep to

0:02:520:02:53

patients, the staff are under pressure to keep to Government

0:02:530:02:53

pressure to keep to Government targets.

0:02:530:02:57

pressure to keep to Government targets. There

0:02:570:02:57

pressure to keep to Government targets. There are

0:02:570:02:58

pressure to keep to Government targets. There are targets.

0:02:580:02:58

pressure to keep to Government targets. There are targets. There

0:02:580:02:59

targets. There are targets. There are

0:02:590:02:59

targets. There are targets. There are a

0:02:590:03:00

targets. There are targets. There are a group

0:03:000:03:02

targets. There are targets. There are a group of

0:03:020:03:03

targets. There are targets. There are a group of patients.

0:03:030:03:04

targets. There are targets. There are a group of patients. It's

0:03:040:03:05

are a group of patients. It's important

0:03:050:03:06

are a group of patients. It's important that

0:03:060:03:06

are a group of patients. It's important that the

0:03:060:03:07

are a group of patients. It's important that the patient

0:03:070:03:08

are a group of patients. It's important that the patient always

0:03:080:03:09

important that the patient always comes

0:03:090:03:09

important that the patient always comes first

0:03:090:03:10

important that the patient always comes first and

0:03:100:03:10

important that the patient always comes first and targets

0:03:100:03:11

important that the patient always comes first and targets are

0:03:110:03:11

important that the patient always comes first and targets are second.

0:03:110:03:12

comes first and targets are second. It's

0:03:120:03:12

comes first and targets are second. It's 2.00pm

0:03:120:03:12

comes first and targets are second. It's 2.00pm and

0:03:120:03:14

comes first and targets are second. It's 2.00pm and it's

0:03:140:03:14

comes first and targets are second. It's 2.00pm and it's a

0:03:140:03:14

comes first and targets are second. It's 2.00pm and it's a fairly

0:03:140:03:14

It's 2.00pm and it's a fairly typical

0:03:140:03:14

It's 2.00pm and it's a fairly typical day.

0:03:140:03:16

It's 2.00pm and it's a fairly typical day. On

0:03:160:03:16

It's 2.00pm and it's a fairly typical day. On the

0:03:160:03:17

It's 2.00pm and it's a fairly typical day. On the screen,

0:03:170:03:17

It's 2.00pm and it's a fairly typical day. On the screen, the

0:03:170:03:17

typical day. On the screen, the staff

0:03:170:03:17

typical day. On the screen, the staff can

0:03:170:03:17

typical day. On the screen, the staff can see

0:03:170:03:19

typical day. On the screen, the staff can see how

0:03:190:03:19

typical day. On the screen, the staff can see how many

0:03:190:03:20

typical day. On the screen, the staff can see how many people

0:03:200:03:20

typical day. On the screen, the staff can see how many people have

0:03:200:03:20

staff can see how many people have been

0:03:200:03:20

staff can see how many people have been through

0:03:200:03:20

staff can see how many people have been through the

0:03:200:03:23

staff can see how many people have been through the door.

0:03:230:03:24

staff can see how many people have been through the door. In

0:03:240:03:24

staff can see how many people have been through the door. In the

0:03:240:03:24

staff can see how many people have been through the door. In the last

0:03:240:03:24

been through the door. In the last two

0:03:240:03:24

been through the door. In the last two hours,

0:03:240:03:24

been through the door. In the last two hours, that's

0:03:240:03:25

been through the door. In the last two hours, that's 19.

0:03:250:03:25

been through the door. In the last two hours, that's 19. Many

0:03:250:03:25

been through the door. In the last two hours, that's 19. Many of

0:03:250:03:25

been through the door. In the last two hours, that's 19. Many of those

0:03:250:03:27

two hours, that's 19. Many of those with

0:03:270:03:27

two hours, that's 19. Many of those with sporting

0:03:270:03:27

two hours, that's 19. Many of those with sporting and

0:03:270:03:28

two hours, that's 19. Many of those with sporting and gardening

0:03:280:03:28

with sporting and gardening injuries.

0:03:280:03:28

with sporting and gardening injuries. Everywhere

0:03:280:03:28

with sporting and gardening injuries. Everywhere there

0:03:280:03:28

with sporting and gardening injuries. Everywhere there are

0:03:280:03:28

injuries. Everywhere there are screens

0:03:280:03:28

injuries. Everywhere there are screens showing

0:03:280:03:29

injuries. Everywhere there are screens showing staff

0:03:290:03:31

injuries. Everywhere there are screens showing staff how

0:03:310:03:31

injuries. Everywhere there are screens showing staff how long

0:03:310:03:31

screens showing staff how long patients

0:03:310:03:32

screens showing staff how long patients have

0:03:320:03:32

screens showing staff how long patients have been

0:03:320:03:32

screens showing staff how long patients have been waiting

0:03:320:03:32

screens showing staff how long patients have been waiting and

0:03:320:03:32

screens showing staff how long patients have been waiting and what

0:03:320:03:32

patients have been waiting and what ambulances

0:03:320:03:32

patients have been waiting and what ambulances are

0:03:320:03:32

patients have been waiting and what ambulances are on

0:03:320:03:35

patients have been waiting and what ambulances are on the

0:03:350:03:35

patients have been waiting and what ambulances are on the way.

0:03:350:03:35

patients have been waiting and what ambulances are on the way. Just

0:03:350:03:35

ambulances are on the way. Just before

0:03:350:03:36

ambulances are on the way. Just before 5.00pm

0:03:360:03:36

ambulances are on the way. Just before 5.00pm the

0:03:360:03:36

ambulances are on the way. Just before 5.00pm the doctors

0:03:360:03:36

ambulances are on the way. Just before 5.00pm the doctors get

0:03:360:03:36

ambulances are on the way. Just before 5.00pm the doctors get a

0:03:360:03:36

ambulances are on the way. Just before 5.00pm the doctors get a call

0:03:360:03:38

before 5.00pm the doctors get a call to

0:03:380:03:38

before 5.00pm the doctors get a call to say

0:03:380:03:38

before 5.00pm the doctors get a call to say the

0:03:380:03:38

before 5.00pm the doctors get a call to say the air

0:03:380:03:39

before 5.00pm the doctors get a call to say the air ambulance

0:03:390:03:39

before 5.00pm the doctors get a call to say the air ambulance is

0:03:390:03:39

before 5.00pm the doctors get a call to say the air ambulance is bringing

0:03:390:03:39

to say the air ambulance is bringing in

0:03:390:03:40

to say the air ambulance is bringing in an

0:03:400:03:40

to say the air ambulance is bringing in an injured

0:03:400:03:40

to say the air ambulance is bringing in an injured motorcyclist

0:03:400:03:40

to say the air ambulance is bringing in an injured motorcyclist and

0:03:400:03:41

to say the air ambulance is bringing in an injured motorcyclist and his

0:03:410:03:41

in an injured motorcyclist and his injuries

0:03:410:03:41

in an injured motorcyclist and his injuries could

0:03:410:03:42

in an injured motorcyclist and his injuries could be

0:03:420:03:42

in an injured motorcyclist and his injuries could be life

0:03:420:03:42

in an injured motorcyclist and his injuries could be life threatening.

0:03:420:03:42

injuries could be life threatening. We

0:03:420:03:42

injuries could be life threatening. We have

0:03:420:03:43

injuries could be life threatening. We have a

0:03:430:03:43

injuries could be life threatening. We have a 24—year—old

0:03:430:03:44

injuries could be life threatening. We have a 24—year—old who

0:03:440:03:44

injuries could be life threatening. We have a 24—year—old who has

0:03:440:03:44

injuries could be life threatening. We have a 24—year—old who has gone

0:03:440:03:45

We have a 24—year—old who has gone into

0:03:450:03:45

We have a 24—year—old who has gone into a

0:03:450:03:45

We have a 24—year—old who has gone into a mini

0:03:450:03:45

We have a 24—year—old who has gone into a mini bus

0:03:450:03:46

We have a 24—year—old who has gone into a mini bus and

0:03:460:03:46

We have a 24—year—old who has gone into a mini bus and he's

0:03:460:03:47

We have a 24—year—old who has gone into a mini bus and he's got

0:03:470:03:47

into a mini bus and he's got injuries

0:03:470:03:48

into a mini bus and he's got injuries and

0:03:480:03:48

into a mini bus and he's got injuries and at

0:03:480:03:49

into a mini bus and he's got injuries and at the

0:03:490:03:49

into a mini bus and he's got injuries and at the moment

0:03:490:03:50

into a mini bus and he's got injuries and at the moment he's

0:03:500:03:51

injuries and at the moment he's stable,

0:03:510:03:51

injuries and at the moment he's stable, but

0:03:510:03:52

injuries and at the moment he's stable, but we'll

0:03:520:03:52

injuries and at the moment he's stable, but we'll see.

0:03:520:03:53

injuries and at the moment he's stable, but we'll see. This

0:03:530:03:53

injuries and at the moment he's stable, but we'll see. This is

0:03:530:03:54

injuries and at the moment he's stable, but we'll see. This is Ben.

0:03:540:03:54

stable, but we'll see. This is Ben. He's

0:03:540:03:55

stable, but we'll see. This is Ben. He's 24

0:03:550:03:55

stable, but we'll see. This is Ben. He's 24 years

0:03:550:03:56

stable, but we'll see. This is Ben. He's 24 years old.

0:03:560:03:56

stable, but we'll see. This is Ben. He's 24 years old. Approximately

0:03:560:03:56

stable, but we'll see. This is Ben. He's 24 years old. Approximately an

0:03:560:03:57

He's 24 years old. Approximately an hour

0:03:570:03:58

He's 24 years old. Approximately an hour and

0:03:580:03:58

He's 24 years old. Approximately an hour and 25

0:03:580:03:58

He's 24 years old. Approximately an hour and 25 minutes

0:03:580:03:58

He's 24 years old. Approximately an hour and 25 minutes ago

0:03:580:03:58

He's 24 years old. Approximately an hour and 25 minutes ago now

0:03:580:03:59

He's 24 years old. Approximately an hour and 25 minutes ago now he

0:03:590:04:00

He's 24 years old. Approximately an hour and 25 minutes ago now he was

0:04:000:04:00

He's 24 years old. Approximately an hour and 25 minutes ago now he was a

0:04:000:04:01

hour and 25 minutes ago now he was a motorcyclist

0:04:010:04:01

hour and 25 minutes ago now he was a motorcyclist on

0:04:010:04:01

hour and 25 minutes ago now he was a motorcyclist on a

0:04:010:04:02

hour and 25 minutes ago now he was a motorcyclist on a country

0:04:020:04:03

hour and 25 minutes ago now he was a motorcyclist on a country road

0:04:030:04:03

hour and 25 minutes ago now he was a motorcyclist on a country road and

0:04:030:04:03

motorcyclist on a country road and was

0:04:030:04:04

motorcyclist on a country road and was witnessed

0:04:040:04:04

motorcyclist on a country road and was witnessed by

0:04:040:04:04

motorcyclist on a country road and was witnessed by passerby

0:04:040:04:04

motorcyclist on a country road and was witnessed by passerby to

0:04:040:04:05

motorcyclist on a country road and was witnessed by passerby to go

0:04:050:04:05

was witnessed by passerby to go under

0:04:050:04:05

was witnessed by passerby to go under the

0:04:050:04:06

was witnessed by passerby to go under the front

0:04:060:04:07

was witnessed by passerby to go under the front wheel

0:04:070:04:07

was witnessed by passerby to go under the front wheel of

0:04:070:04:07

was witnessed by passerby to go under the front wheel of the

0:04:070:04:07

under the front wheel of the mini—bus.

0:04:070:04:08

under the front wheel of the mini—bus. Ben

0:04:080:04:08

under the front wheel of the mini—bus. Ben is

0:04:080:04:09

under the front wheel of the mini—bus. Ben is lucky

0:04:090:04:09

under the front wheel of the mini—bus. Ben is lucky to

0:04:090:04:10

under the front wheel of the mini—bus. Ben is lucky to be

0:04:100:04:10

under the front wheel of the mini—bus. Ben is lucky to be alive.

0:04:100:04:10

mini—bus. Ben is lucky to be alive. He

0:04:100:04:11

mini—bus. Ben is lucky to be alive. He survived

0:04:110:04:11

mini—bus. Ben is lucky to be alive. He survived because

0:04:110:04:11

mini—bus. Ben is lucky to be alive. He survived because he

0:04:110:04:11

mini—bus. Ben is lucky to be alive. He survived because he was

0:04:110:04:12

mini—bus. Ben is lucky to be alive. He survived because he was wearing

0:04:120:04:12

He survived because he was wearing reinforced

0:04:120:04:13

He survived because he was wearing reinforced clothing,

0:04:130:04:13

He survived because he was wearing reinforced clothing, but

0:04:130:04:14

He survived because he was wearing reinforced clothing, but he

0:04:140:04:14

He survived because he was wearing reinforced clothing, but he needs

0:04:140:04:14

reinforced clothing, but he needs surgery.

0:04:140:04:15

reinforced clothing, but he needs surgery. The

0:04:150:04:15

reinforced clothing, but he needs surgery. The number

0:04:150:04:16

reinforced clothing, but he needs surgery. The number of

0:04:160:04:17

reinforced clothing, but he needs surgery. The number of patients

0:04:170:04:18

reinforced clothing, but he needs surgery. The number of patients here

0:04:180:04:18

surgery. The number of patients here is

0:04:180:04:19

surgery. The number of patients here is increasing

0:04:190:04:19

surgery. The number of patients here is increasing by

0:04:190:04:19

surgery. The number of patients here is increasing by at

0:04:190:04:19

surgery. The number of patients here is increasing by at least

0:04:190:04:20

surgery. The number of patients here is increasing by at least 3%

0:04:200:04:20

surgery. The number of patients here is increasing by at least 3% a

0:04:200:04:20

surgery. The number of patients here is increasing by at least 3% a year.

0:04:200:04:21

is increasing by at least 3% a year. This

0:04:210:04:21

is increasing by at least 3% a year. This August,

0:04:210:04:22

is increasing by at least 3% a year. This August, the

0:04:220:04:23

is increasing by at least 3% a year. This August, the hospital

0:04:230:04:23

is increasing by at least 3% a year. This August, the hospital treated

0:04:230:04:24

This August, the hospital treated 500

0:04:240:04:25

This August, the hospital treated 500 more

0:04:250:04:26

This August, the hospital treated 500 more patients

0:04:260:04:26

This August, the hospital treated 500 more patients than

0:04:260:04:26

This August, the hospital treated 500 more patients than last

0:04:260:04:27

This August, the hospital treated 500 more patients than last year.

0:04:270:04:27

500 more patients than last year. Joan,

0:04:270:04:28

500 more patients than last year. Joan, what

0:04:280:04:28

500 more patients than last year. Joan, what happened?

0:04:280:04:29

500 more patients than last year. Joan, what happened? I

0:04:290:04:30

500 more patients than last year. Joan, what happened? I was

0:04:300:04:30

500 more patients than last year. Joan, what happened? I was putting

0:04:300:04:32

Joan, what happened? I was putting rubbish

0:04:320:04:32

Joan, what happened? I was putting rubbish in

0:04:320:04:32

Joan, what happened? I was putting rubbish in the

0:04:320:04:34

Joan, what happened? I was putting rubbish in the garden

0:04:340:04:34

Joan, what happened? I was putting rubbish in the garden bin

0:04:340:04:34

Joan, what happened? I was putting rubbish in the garden bin and

0:04:340:04:34

Joan, what happened? I was putting rubbish in the garden bin and the

0:04:340:04:34

rubbish in the garden bin and the lid

0:04:340:04:35

rubbish in the garden bin and the lid fell

0:04:350:04:36

rubbish in the garden bin and the lid fell on

0:04:360:04:36

rubbish in the garden bin and the lid fell on me

0:04:360:04:36

rubbish in the garden bin and the lid fell on me and

0:04:360:04:36

rubbish in the garden bin and the lid fell on me and I

0:04:360:04:36

rubbish in the garden bin and the lid fell on me and I went

0:04:360:04:37

rubbish in the garden bin and the lid fell on me and I went backwards.

0:04:370:04:38

lid fell on me and I went backwards. Do

0:04:380:04:38

lid fell on me and I went backwards. Do you

0:04:380:04:38

lid fell on me and I went backwards. Do you remember

0:04:380:04:38

lid fell on me and I went backwards. Do you remember anything

0:04:380:04:39

lid fell on me and I went backwards. Do you remember anything after

0:04:390:04:39

lid fell on me and I went backwards. Do you remember anything after that?

0:04:390:04:40

Do you remember anything after that? Yes,

0:04:400:04:40

Do you remember anything after that? Yes, I

0:04:400:04:40

Do you remember anything after that? Yes, I didn't

0:04:400:04:40

Do you remember anything after that? Yes, I didn't get

0:04:400:04:41

Do you remember anything after that? Yes, I didn't get knocked

0:04:410:04:41

Do you remember anything after that? Yes, I didn't get knocked out,

0:04:410:04:43

Do you remember anything after that? Yes, I didn't get knocked out, but

0:04:430:04:43

Do you remember anything after that? Yes, I didn't get knocked out, but I

0:04:430:04:43

Yes, I didn't get knocked out, but I couldn't

0:04:430:04:44

Yes, I didn't get knocked out, but I couldn't get

0:04:440:04:44

Yes, I didn't get knocked out, but I couldn't get up.

0:04:440:04:44

Yes, I didn't get knocked out, but I couldn't get up. How

0:04:440:04:44

Yes, I didn't get knocked out, but I couldn't get up. How is

0:04:440:04:44

Yes, I didn't get knocked out, but I couldn't get up. How is your

0:04:440:04:46

Yes, I didn't get knocked out, but I couldn't get up. How is your head?

0:04:460:04:46

couldn't get up. How is your head? Sore.

0:04:460:04:47

couldn't get up. How is your head? Sore. I'm

0:04:470:04:47

couldn't get up. How is your head? Sore. I'm not

0:04:470:04:47

couldn't get up. How is your head? Sore. I'm not surprised.

0:04:470:04:47

couldn't get up. How is your head? Sore. I'm not surprised. That's

0:04:470:04:47

Sore. I'm not surprised. That's quite

0:04:470:04:47

Sore. I'm not surprised. That's quite a

0:04:470:04:49

Sore. I'm not surprised. That's quite a gash.

0:04:490:04:49

Sore. I'm not surprised. That's quite a gash. Is

0:04:490:04:50

Sore. I'm not surprised. That's quite a gash. Is it?

0:04:500:04:50

Sore. I'm not surprised. That's quite a gash. Is it?Yes.

0:04:500:04:50

Sore. I'm not surprised. That's quite a gash. Is it?Yes. Sorry.

0:04:500:04:50

Sore. I'm not surprised. That's quite a gash. Is it?Yes. Sorry. I

0:04:500:04:50

quite a gash. Is it?Yes. Sorry. I suppose

0:04:500:04:50

quite a gash. Is it?Yes. Sorry. I suppose you

0:04:500:04:50

quite a gash. Is it?Yes. Sorry. I suppose you can't

0:04:500:04:51

quite a gash. Is it?Yes. Sorry. I suppose you can't see.

0:04:510:04:52

quite a gash. Is it?Yes. Sorry. I suppose you can't see. I

0:04:520:04:52

quite a gash. Is it?Yes. Sorry. I suppose you can't see. I shouldn't

0:04:520:04:52

suppose you can't see. I shouldn't say

0:04:520:04:52

suppose you can't see. I shouldn't say this

0:04:520:04:52

suppose you can't see. I shouldn't say this to

0:04:520:04:53

suppose you can't see. I shouldn't say this to you.

0:04:530:04:53

suppose you can't see. I shouldn't say this to you. Meanwhile,

0:04:530:04:54

suppose you can't see. I shouldn't say this to you. Meanwhile, there

0:04:540:04:54

suppose you can't see. I shouldn't say this to you. Meanwhile, there is

0:04:540:04:55

say this to you. Meanwhile, there is another

0:04:550:04:55

say this to you. Meanwhile, there is another merge

0:04:550:04:55

say this to you. Meanwhile, there is another merge coming

0:04:550:04:55

say this to you. Meanwhile, there is another merge coming in.

0:04:550:04:55

say this to you. Meanwhile, there is another merge coming in. Wayne

0:04:550:04:57

say this to you. Meanwhile, there is another merge coming in. Wayne has

0:04:570:04:57

another merge coming in. Wayne has damaged

0:04:570:04:58

another merge coming in. Wayne has damaged his

0:04:580:04:58

another merge coming in. Wayne has damaged his leg.

0:04:580:04:58

another merge coming in. Wayne has damaged his leg. He

0:04:580:04:58

another merge coming in. Wayne has damaged his leg. He crashed

0:04:580:04:59

another merge coming in. Wayne has damaged his leg. He crashed in

0:04:590:05:00

another merge coming in. Wayne has damaged his leg. He crashed in an

0:05:000:05:00

damaged his leg. He crashed in an amateur

0:05:000:05:00

damaged his leg. He crashed in an amateur speedway

0:05:000:05:01

damaged his leg. He crashed in an amateur speedway race

0:05:010:05:01

damaged his leg. He crashed in an amateur speedway race in

0:05:010:05:01

damaged his leg. He crashed in an amateur speedway race in kings

0:05:010:05:01

damaged his leg. He crashed in an amateur speedway race in kings Lynn.

0:05:010:05:05

amateur speedway race in kings Lynn. Wayne

0:05:050:05:05

amateur speedway race in kings Lynn. Wayne has

0:05:050:05:05

amateur speedway race in kings Lynn. Wayne has been

0:05:050:05:06

amateur speedway race in kings Lynn. Wayne has been sent

0:05:060:05:06

amateur speedway race in kings Lynn. Wayne has been sent from

0:05:060:05:08

amateur speedway race in kings Lynn. Wayne has been sent from the

0:05:080:05:08

Wayne has been sent from the hospital

0:05:080:05:08

Wayne has been sent from the hospital to

0:05:080:05:08

Wayne has been sent from the hospital to see

0:05:080:05:09

Wayne has been sent from the hospital to see superbists

0:05:090:05:09

Wayne has been sent from the hospital to see superbists here.

0:05:090:05:10

hospital to see superbists here. Addenbrooke's

0:05:100:05:10

hospital to see superbists here. Addenbrooke's is

0:05:100:05:11

hospital to see superbists here. Addenbrooke's is the

0:05:110:05:11

hospital to see superbists here. Addenbrooke's is the east

0:05:110:05:11

hospital to see superbists here. Addenbrooke's is the east of

0:05:110:05:12

Addenbrooke's is the east of England's

0:05:120:05:12

Addenbrooke's is the east of England's major

0:05:120:05:12

Addenbrooke's is the east of England's major trauma

0:05:120:05:14

Addenbrooke's is the east of England's major trauma centre,

0:05:140:05:14

Addenbrooke's is the east of England's major trauma centre, which

0:05:140:05:14

England's major trauma centre, which means

0:05:140:05:15

England's major trauma centre, which means it

0:05:150:05:15

England's major trauma centre, which means it takes

0:05:150:05:15

England's major trauma centre, which means it takes patients

0:05:150:05:15

England's major trauma centre, which means it takes patients with

0:05:150:05:16

England's major trauma centre, which means it takes patients with complex

0:05:160:05:17

means it takes patients with complex needs

0:05:170:05:17

means it takes patients with complex needs from

0:05:170:05:18

means it takes patients with complex needs from other

0:05:180:05:18

means it takes patients with complex needs from other A&E

0:05:180:05:18

means it takes patients with complex needs from other A&E departments.

0:05:180:05:29

needs from other A&E departments. Going

0:05:290:05:30

needs from other A&E departments. Going into

0:05:300:05:30

needs from other A&E departments. Going into bend

0:05:300:05:30

needs from other A&E departments. Going into bend one

0:05:300:05:31

needs from other A&E departments. Going into bend one from

0:05:310:05:32

needs from other A&E departments. Going into bend one from gate

0:05:320:05:34

needs from other A&E departments. Going into bend one from gate it

0:05:340:05:34

Going into bend one from gate it goes

0:05:340:05:34

Going into bend one from gate it goes into

0:05:340:05:34

Going into bend one from gate it goes into the

0:05:340:05:34

Going into bend one from gate it goes into the bend

0:05:340:05:34

Going into bend one from gate it goes into the bend and

0:05:340:05:37

Going into bend one from gate it goes into the bend and I

0:05:370:05:37

Going into bend one from gate it goes into the bend and I collided

0:05:370:05:37

goes into the bend and I collided with

0:05:370:05:37

goes into the bend and I collided with another

0:05:370:05:37

goes into the bend and I collided with another lad

0:05:370:05:38

goes into the bend and I collided with another lad and

0:05:380:05:38

goes into the bend and I collided with another lad and went

0:05:380:05:38

goes into the bend and I collided with another lad and went into

0:05:380:05:40

goes into the bend and I collided with another lad and went into the

0:05:400:05:40

with another lad and went into the fence.

0:05:400:05:41

with another lad and went into the fence. Broke

0:05:410:05:41

with another lad and went into the fence. Broke my

0:05:410:05:41

with another lad and went into the fence. Broke my tibia

0:05:410:05:41

with another lad and went into the fence. Broke my tibia in

0:05:410:05:41

with another lad and went into the fence. Broke my tibia in three

0:05:410:05:41

fence. Broke my tibia in three places

0:05:410:05:41

fence. Broke my tibia in three places and

0:05:410:05:44

fence. Broke my tibia in three places and smashed

0:05:440:05:44

fence. Broke my tibia in three places and smashed my

0:05:440:05:44

fence. Broke my tibia in three places and smashed my knee

0:05:440:05:44

fence. Broke my tibia in three places and smashed my knee cap

0:05:440:05:44

fence. Broke my tibia in three places and smashed my knee cap and

0:05:440:05:44

places and smashed my knee cap and damaged

0:05:440:05:45

places and smashed my knee cap and damaged the

0:05:450:05:45

places and smashed my knee cap and damaged the shin

0:05:450:05:45

places and smashed my knee cap and damaged the shin bone.

0:05:450:05:45

places and smashed my knee cap and damaged the shin bone. Unusually

0:05:450:05:45

damaged the shin bone. Unusually there

0:05:450:05:47

damaged the shin bone. Unusually there are

0:05:470:05:47

damaged the shin bone. Unusually there are two

0:05:470:05:47

damaged the shin bone. Unusually there are two consultants

0:05:470:05:47

damaged the shin bone. Unusually there are two consultants on

0:05:470:05:48

damaged the shin bone. Unusually there are two consultants on duty

0:05:480:05:49

damaged the shin bone. Unusually there are two consultants on duty at

0:05:490:05:49

there are two consultants on duty at the

0:05:490:05:50

there are two consultants on duty at the moment,

0:05:500:05:50

there are two consultants on duty at the moment, because

0:05:500:05:50

there are two consultants on duty at the moment, because it's

0:05:500:05:50

there are two consultants on duty at the moment, because it's handover

0:05:500:05:52

the moment, because it's handover time.

0:05:520:05:52

the moment, because it's handover time. It's

0:05:520:05:52

the moment, because it's handover time. It's lucky

0:05:520:05:52

the moment, because it's handover time. It's lucky as

0:05:520:05:53

the moment, because it's handover time. It's lucky as it

0:05:530:05:53

the moment, because it's handover time. It's lucky as it turns

0:05:530:05:53

the moment, because it's handover time. It's lucky as it turns out

0:05:530:05:53

the moment, because it's handover time. It's lucky as it turns out to

0:05:530:05:55

time. It's lucky as it turns out to be

0:05:550:05:55

time. It's lucky as it turns out to be the

0:05:550:05:55

time. It's lucky as it turns out to be the busiest

0:05:550:05:56

time. It's lucky as it turns out to be the busiest part

0:05:560:05:56

time. It's lucky as it turns out to be the busiest part of

0:05:560:05:56

time. It's lucky as it turns out to be the busiest part of the

0:05:560:05:56

time. It's lucky as it turns out to be the busiest part of the day

0:05:560:05:56

time. It's lucky as it turns out to be the busiest part of the day so

0:05:560:05:56

be the busiest part of the day so far.

0:05:560:05:57

be the busiest part of the day so far. We

0:05:570:05:57

be the busiest part of the day so far. We know

0:05:570:05:57

be the busiest part of the day so far. We know that

0:05:570:05:58

be the busiest part of the day so far. We know that we

0:05:580:05:58

be the busiest part of the day so far. We know that we get

0:05:580:05:58

be the busiest part of the day so far. We know that we get peaks

0:05:580:05:59

be the busiest part of the day so far. We know that we get peaks in

0:05:590:05:59

far. We know that we get peaks in admissions,

0:05:590:05:59

far. We know that we get peaks in admissions, mid—morning

0:05:590:05:59

far. We know that we get peaks in admissions, mid—morning and

0:05:590:06:00

far. We know that we get peaks in admissions, mid—morning and at

0:06:000:06:00

admissions, mid—morning and at 6.00pm,

0:06:000:06:00

admissions, mid—morning and at 6.00pm, so

0:06:000:06:01

admissions, mid—morning and at 6.00pm, so we

0:06:010:06:01

admissions, mid—morning and at 6.00pm, so we make

0:06:010:06:01

admissions, mid—morning and at 6.00pm, so we make sure

0:06:010:06:03

admissions, mid—morning and at 6.00pm, so we make sure our

0:06:030:06:03

admissions, mid—morning and at 6.00pm, so we make sure our junior

0:06:030:06:03

6.00pm, so we make sure our junior doctors

0:06:030:06:03

6.00pm, so we make sure our junior doctors come

0:06:030:06:05

6.00pm, so we make sure our junior doctors come on

0:06:050:06:05

6.00pm, so we make sure our junior doctors come on at

0:06:050:06:05

6.00pm, so we make sure our junior doctors come on at the

0:06:050:06:05

6.00pm, so we make sure our junior doctors come on at the times

0:06:050:06:05

6.00pm, so we make sure our junior doctors come on at the times to

0:06:050:06:05

doctors come on at the times to address

0:06:050:06:05

doctors come on at the times to address those

0:06:050:06:07

doctors come on at the times to address those peaks

0:06:070:06:07

doctors come on at the times to address those peaks in

0:06:070:06:07

doctors come on at the times to address those peaks in our

0:06:070:06:07

doctors come on at the times to address those peaks in our activity,

0:06:070:06:08

address those peaks in our activity, but

0:06:080:06:08

address those peaks in our activity, but you

0:06:080:06:08

address those peaks in our activity, but you never

0:06:080:06:09

address those peaks in our activity, but you never can

0:06:090:06:09

address those peaks in our activity, but you never can tell.

0:06:090:06:14

address those peaks in our activity, but you never can tell. It's

0:06:140:06:15

address those peaks in our activity, but you never can tell. It's minor

0:06:150:06:15

but you never can tell. It's minor injuries,

0:06:150:06:17

but you never can tell. It's minor injuries, which

0:06:170:06:17

but you never can tell. It's minor injuries, which is

0:06:170:06:17

but you never can tell. It's minor injuries, which is the

0:06:170:06:17

but you never can tell. It's minor injuries, which is the place

0:06:170:06:17

but you never can tell. It's minor injuries, which is the place of

0:06:170:06:18

injuries, which is the place of note.

0:06:180:06:18

injuries, which is the place of note. I've

0:06:180:06:19

injuries, which is the place of note. I've been

0:06:190:06:19

injuries, which is the place of note. I've been waiting

0:06:190:06:19

injuries, which is the place of note. I've been waiting over

0:06:190:06:20

injuries, which is the place of note. I've been waiting over three

0:06:200:06:20

note. I've been waiting over three hours

0:06:200:06:20

note. I've been waiting over three hours now.

0:06:200:06:21

note. I've been waiting over three hours now. I

0:06:210:06:22

note. I've been waiting over three hours now. I was

0:06:220:06:23

note. I've been waiting over three hours now. I was very

0:06:230:06:23

note. I've been waiting over three hours now. I was very optimistic

0:06:230:06:23

hours now. I was very optimistic when

0:06:230:06:23

hours now. I was very optimistic when I

0:06:230:06:23

hours now. I was very optimistic when I came

0:06:230:06:23

hours now. I was very optimistic when I came in.

0:06:230:06:25

hours now. I was very optimistic when I came in. I

0:06:250:06:25

hours now. I was very optimistic when I came in. I thought

0:06:250:06:25

hours now. I was very optimistic when I came in. I thought perhaps

0:06:250:06:25

hours now. I was very optimistic when I came in. I thought perhaps an

0:06:250:06:25

when I came in. I thought perhaps an hour.

0:06:250:06:27

when I came in. I thought perhaps an hour. I'm

0:06:270:06:27

when I came in. I thought perhaps an hour. I'm getting

0:06:270:06:27

when I came in. I thought perhaps an hour. I'm getting very

0:06:270:06:28

when I came in. I thought perhaps an hour. I'm getting very tired.

0:06:280:06:28

when I came in. I thought perhaps an hour. I'm getting very tired. I've

0:06:280:06:28

hour. I'm getting very tired. I've had

0:06:280:06:29

hour. I'm getting very tired. I've had nothing

0:06:290:06:29

hour. I'm getting very tired. I've had nothing to

0:06:290:06:30

hour. I'm getting very tired. I've had nothing to eat

0:06:300:06:30

hour. I'm getting very tired. I've had nothing to eat since

0:06:300:06:30

hour. I'm getting very tired. I've had nothing to eat since lunch

0:06:300:06:30

hour. I'm getting very tired. I've had nothing to eat since lunch time.

0:06:300:06:32

had nothing to eat since lunch time. Tea

0:06:320:06:32

had nothing to eat since lunch time. Tea getting

0:06:320:06:32

had nothing to eat since lunch time. Tea getting wary

0:06:320:06:32

had nothing to eat since lunch time. Tea getting wary now.

0:06:320:06:33

had nothing to eat since lunch time. Tea getting wary now. I

0:06:330:06:33

had nothing to eat since lunch time. Tea getting wary now. I feel

0:06:330:06:33

had nothing to eat since lunch time. Tea getting wary now. I feel like

0:06:330:06:36

Tea getting wary now. I feel like going

0:06:360:06:36

Tea getting wary now. I feel like going home,

0:06:360:06:36

Tea getting wary now. I feel like going home, but

0:06:360:06:36

Tea getting wary now. I feel like going home, but then

0:06:360:06:36

Tea getting wary now. I feel like going home, but then if

0:06:360:06:36

Tea getting wary now. I feel like going home, but then if something

0:06:360:06:37

going home, but then if something went

0:06:370:06:37

going home, but then if something went wrong

0:06:370:06:37

going home, but then if something went wrong I

0:06:370:06:37

going home, but then if something went wrong I would

0:06:370:06:37

going home, but then if something went wrong I would be

0:06:370:06:38

going home, but then if something went wrong I would be in

0:06:380:06:38

going home, but then if something went wrong I would be in trouble,

0:06:380:06:39

went wrong I would be in trouble, wouldn't

0:06:390:06:39

went wrong I would be in trouble, wouldn't I?

0:06:390:06:39

went wrong I would be in trouble, wouldn't I? 95%

0:06:390:06:39

went wrong I would be in trouble, wouldn't I? 95% of

0:06:390:06:39

went wrong I would be in trouble, wouldn't I? 95% of patients

0:06:390:06:39

went wrong I would be in trouble, wouldn't I? 95% of patients should

0:06:390:06:41

wouldn't I? 95% of patients should be

0:06:410:06:41

wouldn't I? 95% of patients should be seen

0:06:410:06:41

wouldn't I? 95% of patients should be seen in

0:06:410:06:41

wouldn't I? 95% of patients should be seen in four

0:06:410:06:41

wouldn't I? 95% of patients should be seen in four hours,

0:06:410:06:42

wouldn't I? 95% of patients should be seen in four hours, but

0:06:420:06:42

wouldn't I? 95% of patients should be seen in four hours, but some

0:06:420:06:42

be seen in four hours, but some doctors

0:06:420:06:43

be seen in four hours, but some doctors think

0:06:430:06:44

be seen in four hours, but some doctors think that

0:06:440:06:44

be seen in four hours, but some doctors think that target

0:06:440:06:44

be seen in four hours, but some doctors think that target could

0:06:440:06:44

be seen in four hours, but some doctors think that target could make

0:06:440:06:44

doctors think that target could make things

0:06:440:06:45

doctors think that target could make things busier

0:06:450:06:45

doctors think that target could make things busier in

0:06:450:06:45

doctors think that target could make things busier in emergency

0:06:450:06:46

things busier in emergency departments.

0:06:460:06:46

things busier in emergency departments. There

0:06:460:06:46

things busier in emergency departments. There is

0:06:460:06:47

things busier in emergency departments. There is the

0:06:470:06:47

things busier in emergency departments. There is the perception

0:06:470:06:47

departments. There is the perception that

0:06:470:06:47

departments. There is the perception that there

0:06:470:06:48

departments. There is the perception that there are

0:06:480:06:48

departments. There is the perception that there are lots

0:06:480:06:49

departments. There is the perception that there are lots of

0:06:490:06:49

departments. There is the perception that there are lots of people

0:06:490:06:50

departments. There is the perception that there are lots of people in

0:06:500:06:50

departments. There is the perception that there are lots of people in and

0:06:500:06:50

that there are lots of people in and and

0:06:500:06:51

that there are lots of people in and and E

0:06:510:06:51

that there are lots of people in and and E who

0:06:510:06:51

that there are lots of people in and and E who shouldn't

0:06:510:06:53

that there are lots of people in and and E who shouldn't be

0:06:530:06:53

that there are lots of people in and and E who shouldn't be ——

0:06:530:06:53

that there are lots of people in and and E who shouldn't be —— A&E

0:06:530:06:53

that there are lots of people in and and E who shouldn't be —— A&E who

0:06:530:06:54

and E who shouldn't be —— A&E who shouldn't

0:06:540:06:54

and E who shouldn't be —— A&E who shouldn't be

0:06:540:06:54

and E who shouldn't be —— A&E who shouldn't be there.

0:06:540:06:54

and E who shouldn't be —— A&E who shouldn't be there. There

0:06:540:06:55

and E who shouldn't be —— A&E who shouldn't be there. There are

0:06:550:06:55

shouldn't be there. There are concerns

0:06:550:06:56

shouldn't be there. There are concerns that

0:06:560:06:56

shouldn't be there. There are concerns that having

0:06:560:06:56

shouldn't be there. There are concerns that having a

0:06:560:06:57

shouldn't be there. There are concerns that having a target

0:06:570:06:57

shouldn't be there. There are concerns that having a target makes

0:06:570:06:59

concerns that having a target makes emergency

0:06:590:06:59

concerns that having a target makes emergency care

0:06:590:06:59

concerns that having a target makes emergency care accessible

0:06:590:06:59

concerns that having a target makes emergency care accessible so

0:06:590:07:01

concerns that having a target makes emergency care accessible so people

0:07:010:07:01

emergency care accessible so people come

0:07:010:07:01

emergency care accessible so people come up

0:07:010:07:01

emergency care accessible so people come up here

0:07:010:07:01

emergency care accessible so people come up here because

0:07:010:07:02

emergency care accessible so people come up here because they

0:07:020:07:02

emergency care accessible so people come up here because they know

0:07:020:07:03

emergency care accessible so people come up here because they know they

0:07:030:07:04

come up here because they know they can

0:07:040:07:04

come up here because they know they can be

0:07:040:07:04

come up here because they know they can be seen

0:07:040:07:04

come up here because they know they can be seen within

0:07:040:07:04

come up here because they know they can be seen within that

0:07:040:07:04

come up here because they know they can be seen within that time.

0:07:040:07:09

come up here because they know they can be seen within that time. Joan

0:07:090:07:10

can be seen within that time. Joan is

0:07:100:07:10

can be seen within that time. Joan is seen

0:07:100:07:10

can be seen within that time. Joan is seen just

0:07:100:07:11

can be seen within that time. Joan is seen just inside

0:07:110:07:11

can be seen within that time. Joan is seen just inside the

0:07:110:07:11

can be seen within that time. Joan is seen just inside the target.

0:07:110:07:13

is seen just inside the target. They've

0:07:130:07:14

is seen just inside the target. They've dressed

0:07:140:07:14

is seen just inside the target. They've dressed my

0:07:140:07:14

is seen just inside the target. They've dressed my wound

0:07:140:07:16

is seen just inside the target. They've dressed my wound and

0:07:160:07:16

is seen just inside the target. They've dressed my wound and I

0:07:160:07:16

is seen just inside the target. They've dressed my wound and I have

0:07:160:07:16

They've dressed my wound and I have got

0:07:160:07:16

They've dressed my wound and I have got to

0:07:160:07:18

They've dressed my wound and I have got to stay

0:07:180:07:19

They've dressed my wound and I have got to stay with

0:07:190:07:19

They've dressed my wound and I have got to stay with my

0:07:190:07:19

They've dressed my wound and I have got to stay with my daughter

0:07:190:07:19

They've dressed my wound and I have got to stay with my daughter for

0:07:190:07:19

They've dressed my wound and I have got to stay with my daughter for the

0:07:190:07:19

got to stay with my daughter for the next

0:07:190:07:21

got to stay with my daughter for the next 24

0:07:210:07:21

got to stay with my daughter for the next 24 hours,

0:07:210:07:21

got to stay with my daughter for the next 24 hours, but

0:07:210:07:21

got to stay with my daughter for the next 24 hours, but it's

0:07:210:07:21

got to stay with my daughter for the next 24 hours, but it's —

0:07:210:07:21

got to stay with my daughter for the next 24 hours, but it's — It

0:07:210:07:22

got to stay with my daughter for the next 24 hours, but it's — It was

0:07:220:07:22

next 24 hours, but it's — It was frustrating

0:07:220:07:23

next 24 hours, but it's — It was frustrating to

0:07:230:07:23

next 24 hours, but it's — It was frustrating to start

0:07:230:07:23

next 24 hours, but it's — It was frustrating to start with.

0:07:230:07:23

next 24 hours, but it's — It was frustrating to start with. Everyone

0:07:230:07:25

frustrating to start with. Everyone was

0:07:250:07:25

frustrating to start with. Everyone was extremely

0:07:250:07:25

frustrating to start with. Everyone was extremely kind,

0:07:250:07:25

frustrating to start with. Everyone was extremely kind, they

0:07:250:07:26

frustrating to start with. Everyone was extremely kind, they really

0:07:260:07:26

was extremely kind, they really were.

0:07:260:07:28

was extremely kind, they really were. As

0:07:280:07:28

was extremely kind, they really were. As you

0:07:280:07:28

was extremely kind, they really were. As you can

0:07:280:07:28

was extremely kind, they really were. As you can see

0:07:280:07:28

was extremely kind, they really were. As you can see from

0:07:280:07:28

was extremely kind, they really were. As you can see from in

0:07:280:07:29

was extremely kind, they really were. As you can see from in there,

0:07:290:07:29

were. As you can see from in there, they

0:07:290:07:30

were. As you can see from in there, they are

0:07:300:07:31

were. As you can see from in there, they are vastly

0:07:310:07:31

were. As you can see from in there, they are vastly overworked.

0:07:310:07:31

were. As you can see from in there, they are vastly overworked. What

0:07:310:07:31

were. As you can see from in there, they are vastly overworked. What is

0:07:310:07:31

they are vastly overworked. What is the

0:07:310:07:31

they are vastly overworked. What is the answer?

0:07:310:07:33

they are vastly overworked. What is the answer? Some

0:07:330:07:33

they are vastly overworked. What is the answer? Some staff

0:07:330:07:33

they are vastly overworked. What is the answer? Some staff feel

0:07:330:07:33

they are vastly overworked. What is the answer? Some staff feel we

0:07:330:07:34

the answer? Some staff feel we should

0:07:340:07:34

the answer? Some staff feel we should think

0:07:340:07:34

the answer? Some staff feel we should think twice

0:07:340:07:35

the answer? Some staff feel we should think twice before

0:07:350:07:35

the answer? Some staff feel we should think twice before going

0:07:350:07:35

the answer? Some staff feel we should think twice before going to

0:07:350:07:36

should think twice before going to A&E.

0:07:360:07:37

should think twice before going to A&E. We

0:07:370:07:38

should think twice before going to A&E. We don't

0:07:380:07:39

should think twice before going to A&E. We don't live

0:07:390:07:39

should think twice before going to A&E. We don't live with

0:07:390:07:39

should think twice before going to A&E. We don't live with mum

0:07:390:07:41

should think twice before going to A&E. We don't live with mum and

0:07:410:07:41

should think twice before going to A&E. We don't live with mum and dad

0:07:410:07:42

A&E. We don't live with mum and dad who

0:07:420:07:42

A&E. We don't live with mum and dad who would

0:07:420:07:42

A&E. We don't live with mum and dad who would give

0:07:420:07:44

A&E. We don't live with mum and dad who would give us

0:07:440:07:44

A&E. We don't live with mum and dad who would give us the

0:07:440:07:44

A&E. We don't live with mum and dad who would give us the advice

0:07:440:07:44

A&E. We don't live with mum and dad who would give us the advice to

0:07:440:07:45

A&E. We don't live with mum and dad who would give us the advice to say

0:07:450:07:45

who would give us the advice to say do

0:07:450:07:45

who would give us the advice to say do this

0:07:450:07:46

who would give us the advice to say do this and

0:07:460:07:47

who would give us the advice to say do this and this,

0:07:470:07:47

who would give us the advice to say do this and this, so

0:07:470:07:47

who would give us the advice to say do this and this, so people

0:07:470:07:47

who would give us the advice to say do this and this, so people don't

0:07:470:07:47

do this and this, so people don't know

0:07:470:07:47

do this and this, so people don't know how

0:07:470:07:50

do this and this, so people don't know how to

0:07:500:07:50

do this and this, so people don't know how to deal

0:07:500:07:50

do this and this, so people don't know how to deal with

0:07:500:07:50

do this and this, so people don't know how to deal with it,

0:07:500:07:50

do this and this, so people don't know how to deal with it, so

0:07:500:07:50

do this and this, so people don't know how to deal with it, so they

0:07:500:07:50

know how to deal with it, so they come

0:07:500:07:51

know how to deal with it, so they come to

0:07:510:07:51

know how to deal with it, so they come to us.

0:07:510:07:51

know how to deal with it, so they come to us. It's

0:07:510:07:53

know how to deal with it, so they come to us. It's now

0:07:530:07:53

know how to deal with it, so they come to us. It's now just

0:07:530:07:53

know how to deal with it, so they come to us. It's now just passed

0:07:530:07:53

come to us. It's now just passed 11.00pm

0:07:530:07:53

come to us. It's now just passed 11.00pm and

0:07:530:07:53

come to us. It's now just passed 11.00pm and it's

0:07:530:07:54

come to us. It's now just passed 11.00pm and it's been

0:07:540:07:56

come to us. It's now just passed 11.00pm and it's been a

0:07:560:07:56

come to us. It's now just passed 11.00pm and it's been a constant

0:07:560:07:56

11.00pm and it's been a constant stream

0:07:560:07:57

11.00pm and it's been a constant stream of

0:07:570:07:57

11.00pm and it's been a constant stream of people

0:07:570:07:57

11.00pm and it's been a constant stream of people through

0:07:570:07:57

11.00pm and it's been a constant stream of people through the

0:07:570:07:57

11.00pm and it's been a constant stream of people through the door.

0:07:570:07:57

stream of people through the door. As

0:07:570:07:57

stream of people through the door. As you

0:07:570:07:58

stream of people through the door. As you can

0:07:580:07:58

stream of people through the door. As you can see,

0:07:580:07:59

stream of people through the door. As you can see, the

0:07:590:07:59

stream of people through the door. As you can see, the waiting

0:07:590:08:00

stream of people through the door. As you can see, the waiting room

0:08:000:08:00

stream of people through the door. As you can see, the waiting room is

0:08:000:08:00

As you can see, the waiting room is still

0:08:000:08:00

As you can see, the waiting room is still very

0:08:000:08:00

As you can see, the waiting room is still very busy.

0:08:000:08:02

As you can see, the waiting room is still very busy. Have

0:08:020:08:02

As you can see, the waiting room is still very busy. Have the

0:08:020:08:02

As you can see, the waiting room is still very busy. Have the nurses

0:08:020:08:02

still very busy. Have the nurses been

0:08:020:08:02

still very busy. Have the nurses been lovely?

0:08:020:08:03

still very busy. Have the nurses been lovely? What

0:08:030:08:04

still very busy. Have the nurses been lovely? What did

0:08:040:08:04

still very busy. Have the nurses been lovely? What did that

0:08:040:08:04

still very busy. Have the nurses been lovely? What did that funny

0:08:040:08:05

been lovely? What did that funny nurse

0:08:050:08:05

been lovely? What did that funny nurse do?

0:08:050:08:06

been lovely? What did that funny nurse do? She

0:08:060:08:07

been lovely? What did that funny nurse do? She caught

0:08:070:08:09

been lovely? What did that funny nurse do? She caught her

0:08:090:08:09

been lovely? What did that funny nurse do? She caught her finger

0:08:090:08:09

been lovely? What did that funny nurse do? She caught her finger in

0:08:090:08:10

nurse do? She caught her finger in the

0:08:100:08:11

nurse do? She caught her finger in the door

0:08:110:08:11

nurse do? She caught her finger in the door and

0:08:110:08:11

nurse do? She caught her finger in the door and managed

0:08:110:08:11

nurse do? She caught her finger in the door and managed to

0:08:110:08:13

nurse do? She caught her finger in the door and managed to take

0:08:130:08:14

nurse do? She caught her finger in the door and managed to take the

0:08:140:08:14

nurse do? She caught her finger in the door and managed to take the tip

0:08:140:08:14

the door and managed to take the tip and

0:08:140:08:14

the door and managed to take the tip and the

0:08:140:08:14

the door and managed to take the tip and the nail

0:08:140:08:14

the door and managed to take the tip and the nail off,

0:08:140:08:17

the door and managed to take the tip and the nail off, so

0:08:170:08:17

the door and managed to take the tip and the nail off, so we

0:08:170:08:18

the door and managed to take the tip and the nail off, so we took

0:08:180:08:18

the door and managed to take the tip and the nail off, so we took her

0:08:180:08:18

and the nail off, so we took her into

0:08:180:08:18

and the nail off, so we took her into Peterborough

0:08:180:08:18

and the nail off, so we took her into Peterborough A&E

0:08:180:08:18

and the nail off, so we took her into Peterborough A&E and

0:08:180:08:19

and the nail off, so we took her into Peterborough A&E and they

0:08:190:08:19

and the nail off, so we took her into Peterborough A&E and they were

0:08:190:08:22

into Peterborough A&E and they were very

0:08:220:08:22

into Peterborough A&E and they were very good,

0:08:220:08:22

into Peterborough A&E and they were very good, but

0:08:220:08:22

into Peterborough A&E and they were very good, but they

0:08:220:08:23

into Peterborough A&E and they were very good, but they did

0:08:230:08:23

into Peterborough A&E and they were very good, but they did feel

0:08:230:08:23

into Peterborough A&E and they were very good, but they did feel they

0:08:230:08:23

very good, but they did feel they perhaps

0:08:230:08:23

very good, but they did feel they perhaps could

0:08:230:08:23

very good, but they did feel they perhaps could salvage

0:08:230:08:23

very good, but they did feel they perhaps could salvage the

0:08:230:08:24

very good, but they did feel they perhaps could salvage the nail,

0:08:240:08:25

very good, but they did feel they perhaps could salvage the nail, so

0:08:250:08:25

perhaps could salvage the nail, so they

0:08:250:08:26

perhaps could salvage the nail, so they dressed

0:08:260:08:26

perhaps could salvage the nail, so they dressed it

0:08:260:08:26

perhaps could salvage the nail, so they dressed it and

0:08:260:08:26

perhaps could salvage the nail, so they dressed it and gave

0:08:260:08:26

perhaps could salvage the nail, so they dressed it and gave her

0:08:260:08:26

perhaps could salvage the nail, so they dressed it and gave her more

0:08:260:08:28

they dressed it and gave her more teen

0:08:280:08:28

they dressed it and gave her more teen and

0:08:280:08:29

they dressed it and gave her more teen and antibiotics

0:08:290:08:29

they dressed it and gave her more teen and antibiotics and

0:08:290:08:29

they dressed it and gave her more teen and antibiotics and have

0:08:290:08:29

they dressed it and gave her more teen and antibiotics and have sent

0:08:290:08:29

teen and antibiotics and have sent us

0:08:290:08:29

teen and antibiotics and have sent us on

0:08:290:08:30

teen and antibiotics and have sent us on here.

0:08:300:08:31

teen and antibiotics and have sent us on here. Now

0:08:310:08:31

teen and antibiotics and have sent us on here. Now we

0:08:310:08:31

teen and antibiotics and have sent us on here. Now we wait

0:08:310:08:31

teen and antibiotics and have sent us on here. Now we wait for

0:08:310:08:31

teen and antibiotics and have sent us on here. Now we wait for plastic

0:08:310:08:31

us on here. Now we wait for plastic surgery

0:08:310:08:32

us on here. Now we wait for plastic surgery ——

0:08:320:08:33

us on here. Now we wait for plastic surgery —— morphine.

0:08:330:08:33

us on here. Now we wait for plastic surgery —— morphine. The

0:08:330:08:33

us on here. Now we wait for plastic surgery —— morphine. The staff

0:08:330:08:34

us on here. Now we wait for plastic surgery —— morphine. The staff are

0:08:340:08:34

surgery —— morphine. The staff are coping

0:08:340:08:34

surgery —— morphine. The staff are coping with

0:08:340:08:34

surgery —— morphine. The staff are coping with a

0:08:340:08:35

surgery —— morphine. The staff are coping with a drunk

0:08:350:08:35

surgery —— morphine. The staff are coping with a drunk and

0:08:350:08:35

surgery —— morphine. The staff are coping with a drunk and potentially

0:08:350:08:36

coping with a drunk and potentially threatening

0:08:360:08:36

coping with a drunk and potentially threatening patient.

0:08:360:08:39

coping with a drunk and potentially threatening patient. Have

0:08:390:08:40

coping with a drunk and potentially threatening patient. Have you

0:08:400:08:40

coping with a drunk and potentially threatening patient. Have you got

0:08:400:08:41

threatening patient. Have you got anything

0:08:410:08:41

threatening patient. Have you got anything that

0:08:410:08:42

threatening patient. Have you got anything that will

0:08:420:08:43

threatening patient. Have you got anything that will cause

0:08:430:08:43

threatening patient. Have you got anything that will cause yourself

0:08:430:08:44

threatening patient. Have you got anything that will cause yourself or

0:08:440:08:44

anything that will cause yourself or myself

0:08:440:08:44

anything that will cause yourself or myself harm?

0:08:440:08:44

anything that will cause yourself or myself harm? No.

0:08:440:08:45

anything that will cause yourself or myself harm? No. It's

0:08:450:08:46

anything that will cause yourself or myself harm? No. It's a

0:08:460:08:46

anything that will cause yourself or myself harm? No. It's a growing

0:08:460:08:47

myself harm? No. It's a growing problem

0:08:470:08:47

myself harm? No. It's a growing problem at

0:08:470:08:47

myself harm? No. It's a growing problem at weekends

0:08:470:08:49

myself harm? No. It's a growing problem at weekends and

0:08:490:08:49

myself harm? No. It's a growing problem at weekends and evenings

0:08:490:08:49

myself harm? No. It's a growing problem at weekends and evenings and

0:08:490:08:49

problem at weekends and evenings and diverts

0:08:490:08:49

problem at weekends and evenings and diverts effort

0:08:490:08:52

problem at weekends and evenings and diverts effort from

0:08:520:08:52

problem at weekends and evenings and diverts effort from others.

0:08:520:08:52

problem at weekends and evenings and diverts effort from others. The

0:08:520:08:52

problem at weekends and evenings and diverts effort from others. The man

0:08:520:08:52

diverts effort from others. The man was

0:08:520:08:52

diverts effort from others. The man was later

0:08:520:08:53

diverts effort from others. The man was later charged

0:08:530:08:53

diverts effort from others. The man was later charged with

0:08:530:08:54

diverts effort from others. The man was later charged with a

0:08:540:08:54

diverts effort from others. The man was later charged with a public

0:08:540:08:54

was later charged with a public order

0:08:540:08:54

was later charged with a public order offence.

0:08:540:08:55

was later charged with a public order offence. It's

0:08:550:08:55

was later charged with a public order offence. It's midnight

0:08:550:08:56

was later charged with a public order offence. It's midnight and

0:08:560:08:58

was later charged with a public order offence. It's midnight and now

0:08:580:08:58

order offence. It's midnight and now much

0:08:580:08:58

order offence. It's midnight and now much quieter,

0:08:580:08:59

order offence. It's midnight and now much quieter, but

0:08:590:08:59

order offence. It's midnight and now much quieter, but there

0:08:590:08:59

order offence. It's midnight and now much quieter, but there are

0:08:590:09:00

order offence. It's midnight and now much quieter, but there are patients

0:09:000:09:01

much quieter, but there are patients still

0:09:010:09:01

much quieter, but there are patients still being

0:09:010:09:03

much quieter, but there are patients still being treated

0:09:030:09:03

much quieter, but there are patients still being treated and

0:09:030:09:03

much quieter, but there are patients still being treated and others

0:09:030:09:03

much quieter, but there are patients still being treated and others who

0:09:030:09:03

still being treated and others who still

0:09:030:09:04

still being treated and others who still stay

0:09:040:09:04

still being treated and others who still stay in

0:09:040:09:05

still being treated and others who still stay in hospital

0:09:050:09:05

still being treated and others who still stay in hospital for

0:09:050:09:06

still being treated and others who still stay in hospital for some

0:09:060:09:06

still being treated and others who still stay in hospital for some time

0:09:060:09:06

still stay in hospital for some time yet.

0:09:060:09:07

still stay in hospital for some time yet. We'll

0:09:070:09:07

still stay in hospital for some time yet. We'll see

0:09:070:09:08

still stay in hospital for some time yet. We'll see probably

0:09:080:09:08

still stay in hospital for some time yet. We'll see probably about

0:09:080:09:08

still stay in hospital for some time yet. We'll see probably about 320

0:09:080:09:10

yet. We'll see probably about 320 patients

0:09:100:09:10

yet. We'll see probably about 320 patients throughout

0:09:100:09:10

yet. We'll see probably about 320 patients throughout the

0:09:100:09:10

yet. We'll see probably about 320 patients throughout the course

0:09:100:09:10

yet. We'll see probably about 320 patients throughout the course of

0:09:100:09:11

patients throughout the course of the

0:09:110:09:11

patients throughout the course of the day.

0:09:110:09:12

patients throughout the course of the day. So

0:09:120:09:12

patients throughout the course of the day. So far,

0:09:120:09:12

patients throughout the course of the day. So far, we

0:09:120:09:13

patients throughout the course of the day. So far, we have

0:09:130:09:13

patients throughout the course of the day. So far, we have admitted

0:09:130:09:13

the day. So far, we have admitted 25%

0:09:130:09:13

the day. So far, we have admitted 25% of

0:09:130:09:14

the day. So far, we have admitted 25% of those

0:09:140:09:14

the day. So far, we have admitted 25% of those into

0:09:140:09:14

the day. So far, we have admitted 25% of those into the

0:09:140:09:14

the day. So far, we have admitted 25% of those into the hospital.

0:09:140:09:16

the day. So far, we have admitted 25% of those into the hospital. Most

0:09:160:09:16

25% of those into the hospital. Most of

0:09:160:09:16

25% of those into the hospital. Most of the

0:09:160:09:16

25% of those into the hospital. Most of the stuff

0:09:160:09:16

25% of those into the hospital. Most of the stuff we

0:09:160:09:16

25% of those into the hospital. Most of the stuff we see

0:09:160:09:18

25% of those into the hospital. Most of the stuff we see isn't

0:09:180:09:18

25% of those into the hospital. Most of the stuff we see isn't the

0:09:180:09:18

25% of those into the hospital. Most of the stuff we see isn't the high

0:09:180:09:19

of the stuff we see isn't the high drama,

0:09:190:09:19

of the stuff we see isn't the high drama, trauma.

0:09:190:09:19

of the stuff we see isn't the high drama, trauma. That

0:09:190:09:21

of the stuff we see isn't the high drama, trauma. That is

0:09:210:09:21

of the stuff we see isn't the high drama, trauma. That is a

0:09:210:09:21

of the stuff we see isn't the high drama, trauma. That is a very

0:09:210:09:21

of the stuff we see isn't the high drama, trauma. That is a very small

0:09:210:09:22

drama, trauma. That is a very small part

0:09:220:09:22

drama, trauma. That is a very small part of

0:09:220:09:22

drama, trauma. That is a very small part of our

0:09:220:09:22

drama, trauma. That is a very small part of our admission

0:09:220:09:22

drama, trauma. That is a very small part of our admission team.

0:09:220:09:23

drama, trauma. That is a very small part of our admission team. We

0:09:230:09:23

drama, trauma. That is a very small part of our admission team. We see

0:09:230:09:24

drama, trauma. That is a very small part of our admission team. We see a

0:09:240:09:24

part of our admission team. We see a lot

0:09:240:09:24

part of our admission team. We see a lot of

0:09:240:09:24

part of our admission team. We see a lot of minor

0:09:240:09:26

part of our admission team. We see a lot of minor injuries

0:09:260:09:26

part of our admission team. We see a lot of minor injuries and

0:09:260:09:26

part of our admission team. We see a lot of minor injuries and primary

0:09:260:09:27

lot of minor injuries and primary care

0:09:270:09:27

lot of minor injuries and primary care stuff

0:09:270:09:27

lot of minor injuries and primary care stuff and

0:09:270:09:27

lot of minor injuries and primary care stuff and it's

0:09:270:09:27

lot of minor injuries and primary care stuff and it's important

0:09:270:09:30

lot of minor injuries and primary care stuff and it's important that

0:09:300:09:31

care stuff and it's important that that

0:09:310:09:31

care stuff and it's important that that makes

0:09:310:09:31

care stuff and it's important that that makes a

0:09:310:09:31

care stuff and it's important that that makes a big

0:09:310:09:31

care stuff and it's important that that makes a big difference

0:09:310:09:31

care stuff and it's important that that makes a big difference to

0:09:310:09:32

that makes a big difference to patients.

0:09:320:09:32

that makes a big difference to patients. It's

0:09:320:09:32

that makes a big difference to patients. It's maintaining

0:09:320:09:32

that makes a big difference to patients. It's maintaining the

0:09:320:09:32

that makes a big difference to patients. It's maintaining the tempo

0:09:320:09:32

patients. It's maintaining the tempo to

0:09:320:09:34

patients. It's maintaining the tempo to be

0:09:340:09:34

patients. It's maintaining the tempo to be able

0:09:340:09:34

patients. It's maintaining the tempo to be able to

0:09:340:09:34

patients. It's maintaining the tempo to be able to get

0:09:340:09:35

patients. It's maintaining the tempo to be able to get patients

0:09:350:09:35

patients. It's maintaining the tempo to be able to get patients seen,

0:09:350:09:35

to be able to get patients seen, sorted

0:09:350:09:35

to be able to get patients seen, sorted and

0:09:350:09:35

to be able to get patients seen, sorted and treated

0:09:350:09:35

to be able to get patients seen, sorted and treated while

0:09:350:09:35

to be able to get patients seen, sorted and treated while maintaining

0:09:350:09:35

sorted and treated while maintaining as

0:09:350:09:37

sorted and treated while maintaining as high

0:09:370:09:38

sorted and treated while maintaining as high standards

0:09:380:09:38

sorted and treated while maintaining as high standards as

0:09:380:09:38

sorted and treated while maintaining as high standards as we

0:09:380:09:38

sorted and treated while maintaining as high standards as we can,

0:09:380:09:38

sorted and treated while maintaining as high standards as we can, to

0:09:380:09:38

sorted and treated while maintaining as high standards as we can, to make

0:09:380:09:38

as high standards as we can, to make sure

0:09:380:09:39

as high standards as we can, to make sure patients

0:09:390:09:39

as high standards as we can, to make sure patients get

0:09:390:09:39

as high standards as we can, to make sure patients get the

0:09:390:09:39

as high standards as we can, to make sure patients get the right

0:09:390:09:41

sure patients get the right treatment

0:09:410:09:41

sure patients get the right treatment as

0:09:410:09:41

sure patients get the right treatment as early

0:09:410:09:41

sure patients get the right treatment as early as

0:09:410:09:41

sure patients get the right treatment as early as possible.

0:09:410:09:41

sure patients get the right treatment as early as possible. I

0:09:410:09:42

treatment as early as possible. I couldn't

0:09:420:09:42

treatment as early as possible. I couldn't do

0:09:420:09:42

treatment as early as possible. I couldn't do another

0:09:420:09:42

treatment as early as possible. I couldn't do another job,

0:09:420:09:42

treatment as early as possible. I couldn't do another job, because

0:09:420:09:42

treatment as early as possible. I couldn't do another job, because I

0:09:420:09:44

couldn't do another job, because I love

0:09:440:09:45

couldn't do another job, because I love this

0:09:450:09:45

couldn't do another job, because I love this one

0:09:450:09:45

couldn't do another job, because I love this one so

0:09:450:09:45

couldn't do another job, because I love this one so much,

0:09:450:09:45

couldn't do another job, because I love this one so much, and

0:09:450:09:45

couldn't do another job, because I love this one so much, and that's

0:09:450:09:46

love this one so much, and that's why

0:09:460:09:46

love this one so much, and that's why I

0:09:460:09:46

love this one so much, and that's why I do

0:09:460:09:46

love this one so much, and that's why I do it.

0:09:460:09:47

love this one so much, and that's why I do it. It's

0:09:470:09:47

love this one so much, and that's why I do it. It's just

0:09:470:09:47

love this one so much, and that's why I do it. It's just over

0:09:470:09:47

love this one so much, and that's why I do it. It's just over a

0:09:470:09:48

love this one so much, and that's why I do it. It's just over a week

0:09:480:09:50

why I do it. It's just over a week since

0:09:500:09:50

why I do it. It's just over a week since we

0:09:500:09:50

why I do it. It's just over a week since we filmed

0:09:500:09:50

why I do it. It's just over a week since we filmed there

0:09:500:09:50

why I do it. It's just over a week since we filmed there and

0:09:500:09:51

why I do it. It's just over a week since we filmed there and later

0:09:510:09:51

why I do it. It's just over a week since we filmed there and later in

0:09:510:09:51

since we filmed there and later in the

0:09:510:09:53

since we filmed there and later in the programme,

0:09:530:09:54

since we filmed there and later in the programme, we'll

0:09:540:09:54

since we filmed there and later in the programme, we'll find

0:09:540:09:54

since we filmed there and later in the programme, we'll find out

0:09:540:09:54

since we filmed there and later in the programme, we'll find out how

0:09:540:09:54

the programme, we'll find out how Ben

0:09:540:09:54

the programme, we'll find out how Ben and

0:09:540:09:55

the programme, we'll find out how Ben and the

0:09:550:09:55

the programme, we'll find out how Ben and the others

0:09:550:09:55

the programme, we'll find out how Ben and the others are

0:09:550:09:55

the programme, we'll find out how Ben and the others are getting

0:09:550:09:56

the programme, we'll find out how Ben and the others are getting on

0:09:560:09:56

Ben and the others are getting on now.

0:09:560:09:57

Ben and the others are getting on now. Coming

0:09:570:09:57

Ben and the others are getting on now. Coming up,

0:09:570:09:58

Ben and the others are getting on now. Coming up, after

0:09:580:09:58

Ben and the others are getting on now. Coming up, after 56

0:09:580:09:58

Ben and the others are getting on now. Coming up, after 56 years

0:09:580:09:59

now. Coming up, after 56 years working

0:09:590:09:59

now. Coming up, after 56 years working for

0:09:590:09:59

now. Coming up, after 56 years working for the

0:09:590:10:00

now. Coming up, after 56 years working for the NHS,

0:10:000:10:00

now. Coming up, after 56 years working for the NHS, Britain's

0:10:000:10:01

working for the NHS, Britain's longest—serving

0:10:010:10:01

working for the NHS, Britain's longest—serving nurse

0:10:010:10:02

working for the NHS, Britain's longest—serving nurse tells

0:10:020:10:02

working for the NHS, Britain's longest—serving nurse tells us

0:10:020:10:03

longest—serving nurse tells us what's

0:10:030:10:03

longest—serving nurse tells us what's changed

0:10:030:10:04

longest—serving nurse tells us what's changed and

0:10:040:10:04

longest—serving nurse tells us what's changed and what

0:10:040:10:05

longest—serving nurse tells us what's changed and what she

0:10:050:10:05

longest—serving nurse tells us what's changed and what she thinks

0:10:050:10:07

what's changed and what she thinks needs

0:10:070:10:07

what's changed and what she thinks needs to

0:10:070:10:07

what's changed and what she thinks needs to be

0:10:070:10:07

what's changed and what she thinks needs to be done

0:10:070:10:07

what's changed and what she thinks needs to be done to

0:10:070:10:07

what's changed and what she thinks needs to be done to fix

0:10:070:10:08

what's changed and what she thinks needs to be done to fix things.

0:10:080:10:08

needs to be done to fix things. People

0:10:080:10:08

needs to be done to fix things. People don't

0:10:080:10:08

needs to be done to fix things. People don't respect

0:10:080:10:09

needs to be done to fix things. People don't respect the

0:10:090:10:09

needs to be done to fix things. People don't respect the service.

0:10:090:10:10

People don't respect the service. It's

0:10:100:10:10

People don't respect the service. It's people's

0:10:100:10:10

People don't respect the service. It's people's expectations.

0:10:100:10:11

People don't respect the service. It's people's expectations. Totally

0:10:110:10:11

It's people's expectations. Totally unrealistic.

0:10:110:10:16

It's people's expectations. Totally unrealistic. Last

0:10:160:10:16

It's people's expectations. Totally unrealistic. Last year,

0:10:160:10:17

It's people's expectations. Totally unrealistic. Last year, right

0:10:170:10:18

It's people's expectations. Totally unrealistic. Last year, right across

0:10:180:10:19

unrealistic. Last year, right across England,

0:10:190:10:19

unrealistic. Last year, right across England, A&E

0:10:190:10:19

unrealistic. Last year, right across England, A&E departments

0:10:190:10:21

unrealistic. Last year, right across England, A&E departments dealt

0:10:210:10:21

unrealistic. Last year, right across England, A&E departments dealt with

0:10:210:10:21

England, A&E departments dealt with over

0:10:210:10:21

England, A&E departments dealt with over one

0:10:210:10:23

England, A&E departments dealt with over one million

0:10:230:10:23

England, A&E departments dealt with over one million more

0:10:230:10:23

England, A&E departments dealt with over one million more patients

0:10:230:10:23

over one million more patients compared

0:10:230:10:23

over one million more patients compared to

0:10:230:10:23

over one million more patients compared to three

0:10:230:10:24

over one million more patients compared to three years

0:10:240:10:24

over one million more patients compared to three years ago.

0:10:240:10:25

over one million more patients compared to three years ago. The

0:10:250:10:26

compared to three years ago. The Government

0:10:260:10:26

compared to three years ago. The Government has

0:10:260:10:26

compared to three years ago. The Government has announced

0:10:260:10:26

compared to three years ago. The Government has announced a

0:10:260:10:27

compared to three years ago. The Government has announced a fund

0:10:270:10:28

compared to three years ago. The Government has announced a fund to

0:10:280:10:28

Government has announced a fund to bail

0:10:280:10:28

Government has announced a fund to bail out

0:10:280:10:29

Government has announced a fund to bail out the

0:10:290:10:29

Government has announced a fund to bail out the hardest—hit

0:10:290:10:29

Government has announced a fund to bail out the hardest—hit areas

0:10:290:10:30

Government has announced a fund to bail out the hardest—hit areas and

0:10:300:10:31

bail out the hardest—hit areas and with

0:10:310:10:31

bail out the hardest—hit areas and with a

0:10:310:10:31

bail out the hardest—hit areas and with a major

0:10:310:10:32

bail out the hardest—hit areas and with a major report

0:10:320:10:32

bail out the hardest—hit areas and with a major report on

0:10:320:10:32

bail out the hardest—hit areas and with a major report on the

0:10:320:10:33

bail out the hardest—hit areas and with a major report on the future

0:10:330:10:33

bail out the hardest—hit areas and with a major report on the future of

0:10:330:10:33

with a major report on the future of emergency

0:10:330:10:33

with a major report on the future of emergency provision

0:10:330:10:34

with a major report on the future of emergency provision due

0:10:340:10:36

with a major report on the future of emergency provision due out

0:10:360:10:36

with a major report on the future of emergency provision due out soon,

0:10:360:10:36

emergency provision due out soon, Jamie

0:10:360:10:37

emergency provision due out soon, Jamie finds

0:10:370:10:37

emergency provision due out soon, Jamie finds out

0:10:370:10:37

emergency provision due out soon, Jamie finds out what

0:10:370:10:37

emergency provision due out soon, Jamie finds out what has

0:10:370:10:37

emergency provision due out soon, Jamie finds out what has gone

0:10:370:10:39

emergency provision due out soon, Jamie finds out what has gone wrong

0:10:390:10:40

Jamie finds out what has gone wrong and

0:10:400:10:40

Jamie finds out what has gone wrong and what

0:10:400:10:40

Jamie finds out what has gone wrong and what the

0:10:400:10:40

Jamie finds out what has gone wrong and what the cure

0:10:400:10:40

Jamie finds out what has gone wrong and what the cure might

0:10:400:10:40

Jamie finds out what has gone wrong and what the cure might be.

0:10:400:10:42

Jamie finds out what has gone wrong and what the cure might be. The

0:10:420:10:44

and what the cure might be. The prospects

0:10:440:10:44

and what the cure might be. The prospects of

0:10:440:10:44

and what the cure might be. The prospects of arriving

0:10:440:10:44

and what the cure might be. The prospects of arriving here

0:10:440:10:45

and what the cure might be. The prospects of arriving here at

0:10:450:10:45

and what the cure might be. The prospects of arriving here at A&E

0:10:450:10:46

and what the cure might be. The prospects of arriving here at A&E is

0:10:460:10:46

prospects of arriving here at A&E is never

0:10:460:10:46

prospects of arriving here at A&E is never a

0:10:460:10:48

prospects of arriving here at A&E is never a pleasant

0:10:480:10:48

prospects of arriving here at A&E is never a pleasant one,

0:10:480:10:48

prospects of arriving here at A&E is never a pleasant one, but

0:10:480:10:48

prospects of arriving here at A&E is never a pleasant one, but what

0:10:480:10:49

prospects of arriving here at A&E is never a pleasant one, but what can

0:10:490:10:49

never a pleasant one, but what can make

0:10:490:10:50

never a pleasant one, but what can make it

0:10:500:10:50

never a pleasant one, but what can make it seem

0:10:500:10:51

never a pleasant one, but what can make it seem even

0:10:510:10:52

never a pleasant one, but what can make it seem even more

0:10:520:10:52

never a pleasant one, but what can make it seem even more daunting

0:10:520:10:52

never a pleasant one, but what can make it seem even more daunting for

0:10:520:10:52

make it seem even more daunting for people

0:10:520:10:54

make it seem even more daunting for people is

0:10:540:10:55

make it seem even more daunting for people is the

0:10:550:10:55

make it seem even more daunting for people is the length

0:10:550:10:55

make it seem even more daunting for people is the length of

0:10:550:10:55

make it seem even more daunting for people is the length of time

0:10:550:10:55

make it seem even more daunting for people is the length of time you

0:10:550:10:55

make it seem even more daunting for people is the length of time you may

0:10:550:10:55

people is the length of time you may have

0:10:550:10:56

people is the length of time you may have to

0:10:560:10:56

people is the length of time you may have to wait

0:10:560:10:57

people is the length of time you may have to wait to

0:10:570:10:57

people is the length of time you may have to wait to see

0:10:570:10:58

people is the length of time you may have to wait to see a

0:10:580:10:58

people is the length of time you may have to wait to see a doctor.

0:10:580:10:58

people is the length of time you may have to wait to see a doctor. We

0:10:580:10:58

people is the length of time you may have to wait to see a doctor. We are

0:10:580:10:58

have to wait to see a doctor. We are in

0:10:580:10:58

have to wait to see a doctor. We are in the

0:10:580:10:59

have to wait to see a doctor. We are in the worst

0:10:590:11:00

have to wait to see a doctor. We are in the worst position

0:11:000:11:00

have to wait to see a doctor. We are in the worst position that

0:11:000:11:00

have to wait to see a doctor. We are in the worst position that we've

0:11:000:11:00

in the worst position that we've ever

0:11:000:11:00

in the worst position that we've ever been.

0:11:000:11:01

in the worst position that we've ever been. We

0:11:010:11:01

in the worst position that we've ever been. We have

0:11:010:11:02

in the worst position that we've ever been. We have a

0:11:020:11:02

in the worst position that we've ever been. We have a real

0:11:020:11:03

in the worst position that we've ever been. We have a real crisis

0:11:030:11:03

in the worst position that we've ever been. We have a real crisis of

0:11:030:11:03

ever been. We have a real crisis of recruiting

0:11:030:11:03

ever been. We have a real crisis of recruiting people

0:11:030:11:04

ever been. We have a real crisis of recruiting people into

0:11:040:11:04

ever been. We have a real crisis of recruiting people into emergency

0:11:040:11:05

recruiting people into emergency medicine.

0:11:050:11:05

recruiting people into emergency medicine. You

0:11:050:11:05

recruiting people into emergency medicine. You find

0:11:050:11:05

recruiting people into emergency medicine. You find yourself

0:11:050:11:07

recruiting people into emergency medicine. You find yourself thinking

0:11:070:11:07

medicine. You find yourself thinking how

0:11:070:11:07

medicine. You find yourself thinking how long

0:11:070:11:08

medicine. You find yourself thinking how long can

0:11:080:11:08

medicine. You find yourself thinking how long can we

0:11:080:11:08

medicine. You find yourself thinking how long can we carry

0:11:080:11:08

medicine. You find yourself thinking how long can we carry on

0:11:080:11:08

medicine. You find yourself thinking how long can we carry on like

0:11:080:11:11

medicine. You find yourself thinking how long can we carry on like this?

0:11:110:11:11

how long can we carry on like this? There

0:11:110:11:11

how long can we carry on like this? There needs

0:11:110:11:11

how long can we carry on like this? There needs to

0:11:110:11:11

how long can we carry on like this? There needs to be

0:11:110:11:12

how long can we carry on like this? There needs to be light

0:11:120:11:12

how long can we carry on like this? There needs to be light at

0:11:120:11:12

how long can we carry on like this? There needs to be light at the

0:11:120:11:12

how long can we carry on like this? There needs to be light at the end

0:11:120:11:12

There needs to be light at the end of

0:11:120:11:12

There needs to be light at the end of the

0:11:120:11:13

There needs to be light at the end of the tunnel

0:11:130:11:15

There needs to be light at the end of the tunnel and

0:11:150:11:15

There needs to be light at the end of the tunnel and at

0:11:150:11:16

There needs to be light at the end of the tunnel and at the

0:11:160:11:16

There needs to be light at the end of the tunnel and at the moment

0:11:160:11:16

of the tunnel and at the moment there

0:11:160:11:16

of the tunnel and at the moment there isn't.

0:11:160:11:16

of the tunnel and at the moment there isn't. How

0:11:160:11:16

of the tunnel and at the moment there isn't. How did

0:11:160:11:16

of the tunnel and at the moment there isn't. How did such

0:11:160:11:17

of the tunnel and at the moment there isn't. How did such a

0:11:170:11:17

of the tunnel and at the moment there isn't. How did such a vital

0:11:170:11:17

there isn't. How did such a vital organ

0:11:170:11:20

there isn't. How did such a vital organ of

0:11:200:11:20

there isn't. How did such a vital organ of the

0:11:200:11:20

there isn't. How did such a vital organ of the NHS

0:11:200:11:20

there isn't. How did such a vital organ of the NHS become

0:11:200:11:21

organ of the NHS become such a problem?

0:11:210:11:21

organ of the NHS become such a problem? What

0:11:210:11:21

organ of the NHS become such a problem? What can

0:11:210:11:21

organ of the NHS become such a problem? What can be

0:11:210:11:21

organ of the NHS become such a problem? What can be done

0:11:210:11:21

organ of the NHS become such a problem? What can be done to

0:11:210:11:22

organ of the NHS become such a problem? What can be done to fix

0:11:220:11:22

organ of the NHS become such a problem? What can be done to fix it?

0:11:220:11:22

problem? What can be done to fix it? These

0:11:220:11:22

problem? What can be done to fix it? These patients

0:11:220:11:22

problem? What can be done to fix it? These patients are

0:11:220:11:23

problem? What can be done to fix it? These patients are seeing

0:11:230:11:24

problem? What can be done to fix it? These patients are seeing their

0:11:240:11:24

problem? What can be done to fix it? These patients are seeing their GP,

0:11:240:11:24

These patients are seeing their GP, all

0:11:240:11:24

These patients are seeing their GP, all at

0:11:240:11:25

These patients are seeing their GP, all at the

0:11:250:11:25

These patients are seeing their GP, all at the same

0:11:250:11:26

These patients are seeing their GP, all at the same time.

0:11:260:11:26

These patients are seeing their GP, all at the same time. Full

0:11:260:11:27

These patients are seeing their GP, all at the same time. Full English

0:11:270:11:28

all at the same time. Full English was

0:11:280:11:28

all at the same time. Full English was what,

0:11:280:11:28

all at the same time. Full English was what, tried

0:11:280:11:29

all at the same time. Full English was what, tried eggs

0:11:290:11:30

all at the same time. Full English was what, tried eggs bacon,

0:11:300:11:30

was what, tried eggs bacon, sausages?

0:11:300:11:31

was what, tried eggs bacon, sausages? In

0:11:310:11:32

was what, tried eggs bacon, sausages? In one

0:11:320:11:32

was what, tried eggs bacon, sausages? In one meal

0:11:320:11:33

was what, tried eggs bacon, sausages? In one meal you

0:11:330:11:33

was what, tried eggs bacon, sausages? In one meal you were

0:11:330:11:34

sausages? In one meal you were eating

0:11:340:11:34

sausages? In one meal you were eating more

0:11:340:11:34

sausages? In one meal you were eating more calories

0:11:340:11:35

sausages? In one meal you were eating more calories than

0:11:350:11:36

sausages? In one meal you were eating more calories than you

0:11:360:11:37

sausages? In one meal you were eating more calories than you needed

0:11:370:11:37

eating more calories than you needed for

0:11:370:11:37

eating more calories than you needed for the

0:11:370:11:37

eating more calories than you needed for the whole

0:11:370:11:37

eating more calories than you needed for the whole day.

0:11:370:11:39

eating more calories than you needed for the whole day. Maureen

0:11:390:11:39

eating more calories than you needed for the whole day. Maureen Lloyd

0:11:390:11:39

eating more calories than you needed for the whole day. Maureen Lloyd was

0:11:390:11:40

for the whole day. Maureen Lloyd was once

0:11:400:11:42

for the whole day. Maureen Lloyd was once very

0:11:420:11:42

for the whole day. Maureen Lloyd was once very likely

0:11:420:11:42

for the whole day. Maureen Lloyd was once very likely to

0:11:420:11:42

for the whole day. Maureen Lloyd was once very likely to have

0:11:420:11:42

for the whole day. Maureen Lloyd was once very likely to have become

0:11:420:11:43

for the whole day. Maureen Lloyd was once very likely to have become a

0:11:430:11:43

once very likely to have become a regular

0:11:430:11:43

once very likely to have become a regular at

0:11:430:11:43

once very likely to have become a regular at her

0:11:430:11:44

once very likely to have become a regular at her local

0:11:440:11:45

once very likely to have become a regular at her local hospital,

0:11:450:11:45

once very likely to have become a regular at her local hospital, along

0:11:450:11:45

regular at her local hospital, along with

0:11:450:11:45

regular at her local hospital, along with her

0:11:450:11:45

regular at her local hospital, along with her fellow

0:11:450:11:45

regular at her local hospital, along with her fellow patients

0:11:450:11:47

regular at her local hospital, along with her fellow patients at

0:11:470:11:47

regular at her local hospital, along with her fellow patients at risk

0:11:470:11:47

regular at her local hospital, along with her fellow patients at risk of

0:11:470:11:47

with her fellow patients at risk of diabetes,

0:11:470:11:47

with her fellow patients at risk of diabetes, she

0:11:470:11:49

with her fellow patients at risk of diabetes, she faced

0:11:490:11:49

with her fellow patients at risk of diabetes, she faced a

0:11:490:11:49

with her fellow patients at risk of diabetes, she faced a future

0:11:490:11:49

with her fellow patients at risk of diabetes, she faced a future of

0:11:490:11:49

diabetes, she faced a future of chronic

0:11:490:11:49

diabetes, she faced a future of chronic problems.

0:11:490:11:51

diabetes, she faced a future of chronic problems. Hopefully,

0:11:510:11:51

diabetes, she faced a future of chronic problems. Hopefully, that's

0:11:510:11:51

chronic problems. Hopefully, that's no

0:11:510:11:51

chronic problems. Hopefully, that's no longer

0:11:510:11:51

chronic problems. Hopefully, that's no longer the

0:11:510:11:51

chronic problems. Hopefully, that's no longer the case.

0:11:510:11:52

chronic problems. Hopefully, that's no longer the case. I

0:11:520:11:52

chronic problems. Hopefully, that's no longer the case. I started

0:11:520:11:52

no longer the case. I started watching

0:11:520:11:53

no longer the case. I started watching my

0:11:530:11:53

no longer the case. I started watching my diet

0:11:530:11:53

no longer the case. I started watching my diet better

0:11:530:11:54

no longer the case. I started watching my diet better and

0:11:540:11:55

no longer the case. I started watching my diet better and then

0:11:550:11:55

watching my diet better and then from

0:11:550:11:55

watching my diet better and then from the

0:11:550:11:55

watching my diet better and then from the practice

0:11:550:11:57

watching my diet better and then from the practice I

0:11:570:11:57

watching my diet better and then from the practice I was

0:11:570:11:57

watching my diet better and then from the practice I was encouraged

0:11:570:11:57

from the practice I was encouraged to

0:11:570:11:58

from the practice I was encouraged to try

0:11:580:11:58

from the practice I was encouraged to try exercise

0:11:580:11:58

from the practice I was encouraged to try exercise on

0:11:580:11:58

from the practice I was encouraged to try exercise on prescription.

0:11:580:12:02

from the practice I was encouraged to try exercise on prescription. We

0:12:020:12:03

to try exercise on prescription. We are

0:12:030:12:03

to try exercise on prescription. We are go

0:12:030:12:04

to try exercise on prescription. We are go to

0:12:040:12:04

to try exercise on prescription. We are go to do

0:12:040:12:04

to try exercise on prescription. We are go to do boxing

0:12:040:12:05

to try exercise on prescription. We are go to do boxing and

0:12:050:12:05

to try exercise on prescription. We are go to do boxing and we'll

0:12:050:12:06

to try exercise on prescription. We are go to do boxing and we'll get

0:12:060:12:06

are go to do boxing and we'll get your

0:12:060:12:07

are go to do boxing and we'll get your heart

0:12:070:12:07

are go to do boxing and we'll get your heart rate

0:12:070:12:07

are go to do boxing and we'll get your heart rate up.

0:12:070:12:09

are go to do boxing and we'll get your heart rate up. She

0:12:090:12:10

are go to do boxing and we'll get your heart rate up. She has

0:12:100:12:10

are go to do boxing and we'll get your heart rate up. She has gone

0:12:100:12:12

your heart rate up. She has gone from

0:12:120:12:12

your heart rate up. She has gone from being

0:12:120:12:12

your heart rate up. She has gone from being a

0:12:120:12:12

your heart rate up. She has gone from being a poorly

0:12:120:12:13

your heart rate up. She has gone from being a poorly controlled

0:12:130:12:13

your heart rate up. She has gone from being a poorly controlled die

0:12:130:12:14

from being a poorly controlled die bet

0:12:140:12:14

from being a poorly controlled die bet tick

0:12:140:12:15

from being a poorly controlled die bet tick to

0:12:150:12:15

from being a poorly controlled die bet tick to being

0:12:150:12:15

from being a poorly controlled die bet tick to being none.

0:12:150:12:16

from being a poorly controlled die bet tick to being none. Emergency

0:12:160:12:16

bet tick to being none. Emergency hospital

0:12:160:12:17

bet tick to being none. Emergency hospital admissions

0:12:170:12:17

bet tick to being none. Emergency hospital admissions from

0:12:170:12:17

bet tick to being none. Emergency hospital admissions from patients

0:12:170:12:18

hospital admissions from patients with

0:12:180:12:19

hospital admissions from patients with chronic

0:12:190:12:19

hospital admissions from patients with chronic illnesses

0:12:190:12:19

hospital admissions from patients with chronic illnesses here

0:12:190:12:20

hospital admissions from patients with chronic illnesses here at

0:12:200:12:20

hospital admissions from patients with chronic illnesses here at this

0:12:200:12:20

with chronic illnesses here at this GP

0:12:200:12:21

with chronic illnesses here at this GP surgery

0:12:210:12:21

with chronic illnesses here at this GP surgery at

0:12:210:12:21

with chronic illnesses here at this GP surgery at Smethwick

0:12:210:12:21

with chronic illnesses here at this GP surgery at Smethwick in

0:12:210:12:22

with chronic illnesses here at this GP surgery at Smethwick in the

0:12:220:12:23

with chronic illnesses here at this GP surgery at Smethwick in the West

0:12:230:12:23

GP surgery at Smethwick in the West Midlands

0:12:230:12:23

GP surgery at Smethwick in the West Midlands are

0:12:230:12:23

GP surgery at Smethwick in the West Midlands are said

0:12:230:12:23

GP surgery at Smethwick in the West Midlands are said to

0:12:230:12:24

GP surgery at Smethwick in the West Midlands are said to have

0:12:240:12:24

GP surgery at Smethwick in the West Midlands are said to have reduced

0:12:240:12:25

GP surgery at Smethwick in the West Midlands are said to have reduced by

0:12:250:12:25

Midlands are said to have reduced by 40%

0:12:250:12:26

Midlands are said to have reduced by 40% in

0:12:260:12:26

Midlands are said to have reduced by 40% in 18

0:12:260:12:26

Midlands are said to have reduced by 40% in 18 months.

0:12:260:12:26

Midlands are said to have reduced by 40% in 18 months. I

0:12:260:12:27

Midlands are said to have reduced by 40% in 18 months. I simply

0:12:270:12:28

Midlands are said to have reduced by 40% in 18 months. I simply won't

0:12:280:12:28

40% in 18 months. I simply won't have

0:12:280:12:29

40% in 18 months. I simply won't have an

0:12:290:12:29

40% in 18 months. I simply won't have an hour

0:12:290:12:29

40% in 18 months. I simply won't have an hour or

0:12:290:12:29

40% in 18 months. I simply won't have an hour or two

0:12:290:12:30

40% in 18 months. I simply won't have an hour or two hours

0:12:300:12:30

40% in 18 months. I simply won't have an hour or two hours to

0:12:300:12:31

40% in 18 months. I simply won't have an hour or two hours to spend

0:12:310:12:31

have an hour or two hours to spend with

0:12:310:12:31

have an hour or two hours to spend with every

0:12:310:12:31

have an hour or two hours to spend with every patient

0:12:310:12:32

have an hour or two hours to spend with every patient and

0:12:320:12:33

have an hour or two hours to spend with every patient and that's

0:12:330:12:33

have an hour or two hours to spend with every patient and that's what

0:12:330:12:34

with every patient and that's what they

0:12:340:12:34

with every patient and that's what they need.

0:12:340:12:34

with every patient and that's what they need. I

0:12:340:12:34

with every patient and that's what they need. I can

0:12:340:12:36

with every patient and that's what they need. I can spend

0:12:360:12:36

with every patient and that's what they need. I can spend time

0:12:360:12:36

with every patient and that's what they need. I can spend time with

0:12:360:12:36

with every patient and that's what they need. I can spend time with 18

0:12:360:12:36

they need. I can spend time with 18 or

0:12:360:12:37

they need. I can spend time with 18 or 19

0:12:370:12:37

they need. I can spend time with 18 or 19 patients

0:12:370:12:37

they need. I can spend time with 18 or 19 patients together

0:12:370:12:37

they need. I can spend time with 18 or 19 patients together and

0:12:370:12:38

they need. I can spend time with 18 or 19 patients together and patients

0:12:380:12:38

or 19 patients together and patients with

0:12:380:12:39

or 19 patients together and patients with lifestyle

0:12:390:12:39

or 19 patients together and patients with lifestyle related

0:12:390:12:40

or 19 patients together and patients with lifestyle related illnesses

0:12:400:12:40

with lifestyle related illnesses relate

0:12:400:12:41

with lifestyle related illnesses relate better

0:12:410:12:41

with lifestyle related illnesses relate better to

0:12:410:12:42

with lifestyle related illnesses relate better to peers

0:12:420:12:42

with lifestyle related illnesses relate better to peers than

0:12:420:12:43

with lifestyle related illnesses relate better to peers than to

0:12:430:12:43

relate better to peers than to doctors

0:12:430:12:43

relate better to peers than to doctors or

0:12:430:12:43

relate better to peers than to doctors or nurses.

0:12:430:12:50

relate better to peers than to doctors or nurses. Has

0:12:500:12:50

relate better to peers than to doctors or nurses. Has it

0:12:500:12:51

relate better to peers than to doctors or nurses. Has it been

0:12:510:12:51

doctors or nurses. Has it been unusual

0:12:510:12:52

doctors or nurses. Has it been unusual talking

0:12:520:12:53

doctors or nurses. Has it been unusual talking about

0:12:530:12:53

doctors or nurses. Has it been unusual talking about something

0:12:530:12:53

doctors or nurses. Has it been unusual talking about something that

0:12:530:12:54

unusual talking about something that is

0:12:540:12:54

unusual talking about something that is personal?

0:12:540:12:54

unusual talking about something that is personal? It

0:12:540:12:55

unusual talking about something that is personal? It is.

0:12:550:12:55

unusual talking about something that is personal? It is. The

0:12:550:12:55

unusual talking about something that is personal? It is. The first

0:12:550:12:55

unusual talking about something that is personal? It is. The first one

0:12:550:12:55

unusual talking about something that is personal? It is. The first one is

0:12:550:12:56

is personal? It is. The first one is the

0:12:560:12:56

is personal? It is. The first one is the hardest.

0:12:560:12:58

is personal? It is. The first one is the hardest. Then

0:12:580:12:58

is personal? It is. The first one is the hardest. Then the

0:12:580:12:58

is personal? It is. The first one is the hardest. Then the next

0:12:580:12:58

is personal? It is. The first one is the hardest. Then the next you

0:12:580:13:00

is personal? It is. The first one is the hardest. Then the next you feel

0:13:000:13:00

the hardest. Then the next you feel a

0:13:000:13:00

the hardest. Then the next you feel a bit

0:13:000:13:01

the hardest. Then the next you feel a bit more

0:13:010:13:01

the hardest. Then the next you feel a bit more at

0:13:010:13:01

the hardest. Then the next you feel a bit more at ease

0:13:010:13:01

the hardest. Then the next you feel a bit more at ease with

0:13:010:13:04

the hardest. Then the next you feel a bit more at ease with it.

0:13:040:13:04

the hardest. Then the next you feel a bit more at ease with it. By

0:13:040:13:04

the hardest. Then the next you feel a bit more at ease with it. By the

0:13:040:13:04

a bit more at ease with it. By the third

0:13:040:13:04

a bit more at ease with it. By the third one

0:13:040:13:04

a bit more at ease with it. By the third one you

0:13:040:13:05

a bit more at ease with it. By the third one you discuss

0:13:050:13:05

a bit more at ease with it. By the third one you discuss everything

0:13:050:13:05

third one you discuss everything that

0:13:050:13:08

third one you discuss everything that needs

0:13:080:13:08

third one you discuss everything that needs to

0:13:080:13:08

third one you discuss everything that needs to be

0:13:080:13:08

third one you discuss everything that needs to be discussed.

0:13:080:13:08

third one you discuss everything that needs to be discussed. Do

0:13:080:13:09

third one you discuss everything that needs to be discussed. Do you

0:13:090:13:09

that needs to be discussed. Do you think

0:13:090:13:09

that needs to be discussed. Do you think you

0:13:090:13:09

that needs to be discussed. Do you think you would

0:13:090:13:09

that needs to be discussed. Do you think you would have

0:13:090:13:09

that needs to be discussed. Do you think you would have done

0:13:090:13:09

that needs to be discussed. Do you think you would have done this

0:13:090:13:10

think you would have done this anyway?

0:13:100:13:12

think you would have done this anyway? I

0:13:120:13:12

think you would have done this anyway? I doubt

0:13:120:13:12

think you would have done this anyway? I doubt it,

0:13:120:13:12

think you would have done this anyway? I doubt it, no.

0:13:120:13:12

think you would have done this anyway? I doubt it, no. I don't

0:13:120:13:13

anyway? I doubt it, no. I don't think

0:13:130:13:13

anyway? I doubt it, no. I don't think I

0:13:130:13:13

anyway? I doubt it, no. I don't think I would.

0:13:130:13:13

anyway? I doubt it, no. I don't think I would. What

0:13:130:13:13

anyway? I doubt it, no. I don't think I would. What we

0:13:130:13:13

anyway? I doubt it, no. I don't think I would. What we have

0:13:130:13:14

anyway? I doubt it, no. I don't think I would. What we have seen

0:13:140:13:16

think I would. What we have seen with

0:13:160:13:16

think I would. What we have seen with Maureen

0:13:160:13:16

think I would. What we have seen with Maureen is

0:13:160:13:16

think I would. What we have seen with Maureen is a

0:13:160:13:16

think I would. What we have seen with Maureen is a bit

0:13:160:13:17

think I would. What we have seen with Maureen is a bit unusual

0:13:170:13:17

think I would. What we have seen with Maureen is a bit unusual and

0:13:170:13:17

think I would. What we have seen with Maureen is a bit unusual and a

0:13:170:13:17

with Maureen is a bit unusual and a different

0:13:170:13:17

with Maureen is a bit unusual and a different approach,

0:13:170:13:17

with Maureen is a bit unusual and a different approach, but

0:13:170:13:17

with Maureen is a bit unusual and a different approach, but ultimately

0:13:170:13:19

different approach, but ultimately it's

0:13:190:13:19

different approach, but ultimately it's about

0:13:190:13:19

different approach, but ultimately it's about trying

0:13:190:13:20

different approach, but ultimately it's about trying to

0:13:200:13:20

different approach, but ultimately it's about trying to keep

0:13:200:13:20

different approach, but ultimately it's about trying to keep people

0:13:200:13:20

different approach, but ultimately it's about trying to keep people out

0:13:200:13:20

it's about trying to keep people out of

0:13:200:13:20

it's about trying to keep people out of here.

0:13:200:13:22

it's about trying to keep people out of here. The

0:13:220:13:22

it's about trying to keep people out of here. The patient,

0:13:220:13:22

it's about trying to keep people out of here. The patient, the

0:13:220:13:22

it's about trying to keep people out of here. The patient, the person

0:13:220:13:23

it's about trying to keep people out of here. The patient, the person has

0:13:230:13:23

of here. The patient, the person has to

0:13:230:13:23

of here. The patient, the person has to manage

0:13:230:13:23

of here. The patient, the person has to manage themselves

0:13:230:13:24

of here. The patient, the person has to manage themselves 24

0:13:240:13:24

of here. The patient, the person has to manage themselves 24 hours

0:13:240:13:24

of here. The patient, the person has to manage themselves 24 hours a

0:13:240:13:24

of here. The patient, the person has to manage themselves 24 hours a day,

0:13:240:13:25

to manage themselves 24 hours a day, so

0:13:250:13:25

to manage themselves 24 hours a day, so if

0:13:250:13:25

to manage themselves 24 hours a day, so if we

0:13:250:13:25

to manage themselves 24 hours a day, so if we can

0:13:250:13:26

to manage themselves 24 hours a day, so if we can get

0:13:260:13:26

to manage themselves 24 hours a day, so if we can get people

0:13:260:13:26

to manage themselves 24 hours a day, so if we can get people to

0:13:260:13:26

so if we can get people to understand

0:13:260:13:26

so if we can get people to understand their

0:13:260:13:27

so if we can get people to understand their disease

0:13:270:13:28

so if we can get people to understand their disease and

0:13:280:13:28

so if we can get people to understand their disease and look

0:13:280:13:28

understand their disease and look after

0:13:280:13:28

understand their disease and look after themselves

0:13:280:13:28

understand their disease and look after themselves it

0:13:280:13:29

understand their disease and look after themselves it makes

0:13:290:13:30

understand their disease and look after themselves it makes a

0:13:300:13:30

understand their disease and look after themselves it makes a huge

0:13:300:13:30

after themselves it makes a huge difference.

0:13:300:13:31

after themselves it makes a huge difference. I

0:13:310:13:31

after themselves it makes a huge difference. I would

0:13:310:13:31

after themselves it makes a huge difference. I would say

0:13:310:13:31

after themselves it makes a huge difference. I would say perhaps

0:13:310:13:32

after themselves it makes a huge difference. I would say perhaps a

0:13:320:13:33

difference. I would say perhaps a quarter

0:13:330:13:33

difference. I would say perhaps a quarter of

0:13:330:13:33

difference. I would say perhaps a quarter of the

0:13:330:13:33

difference. I would say perhaps a quarter of the people

0:13:330:13:33

difference. I would say perhaps a quarter of the people come

0:13:330:13:35

difference. I would say perhaps a quarter of the people come to

0:13:350:13:35

difference. I would say perhaps a quarter of the people come to the

0:13:350:13:36

quarter of the people come to the department

0:13:360:13:36

quarter of the people come to the department with

0:13:360:13:36

quarter of the people come to the department with long—term

0:13:360:13:36

quarter of the people come to the department with long—term conditions

0:13:360:13:36

department with long—term conditions but

0:13:360:13:36

department with long—term conditions but take

0:13:360:13:39

department with long—term conditions but take more

0:13:390:13:39

department with long—term conditions but take more than

0:13:390:13:39

department with long—term conditions but take more than a

0:13:390:13:40

department with long—term conditions but take more than a quarter

0:13:400:13:40

department with long—term conditions but take more than a quarter of

0:13:400:13:40

department with long—term conditions but take more than a quarter of the

0:13:400:13:40

but take more than a quarter of the time

0:13:400:13:40

but take more than a quarter of the time because

0:13:400:13:40

but take more than a quarter of the time because they

0:13:400:13:40

but take more than a quarter of the time because they are

0:13:400:13:42

but take more than a quarter of the time because they are often

0:13:420:13:42

but take more than a quarter of the time because they are often quite

0:13:420:13:42

time because they are often quite complex.

0:13:420:13:42

time because they are often quite complex. Access

0:13:420:13:42

time because they are often quite complex. Access to

0:13:420:13:43

time because they are often quite complex. Access to GP

0:13:430:13:43

time because they are often quite complex. Access to GP services

0:13:430:13:43

time because they are often quite complex. Access to GP services are

0:13:430:13:44

complex. Access to GP services are good

0:13:440:13:44

complex. Access to GP services are good and

0:13:440:13:44

complex. Access to GP services are good and attendances

0:13:440:13:46

complex. Access to GP services are good and attendances at

0:13:460:13:46

complex. Access to GP services are good and attendances at A&E

0:13:460:13:46

complex. Access to GP services are good and attendances at A&E could

0:13:460:13:46

complex. Access to GP services are good and attendances at A&E could be

0:13:460:13:47

good and attendances at A&E could be lower,

0:13:470:13:47

good and attendances at A&E could be lower, so

0:13:470:13:47

good and attendances at A&E could be lower, so it

0:13:470:13:48

good and attendances at A&E could be lower, so it seems

0:13:480:13:48

good and attendances at A&E could be lower, so it seems the

0:13:480:13:48

good and attendances at A&E could be lower, so it seems the family

0:13:480:13:49

good and attendances at A&E could be lower, so it seems the family doctor

0:13:490:13:50

lower, so it seems the family doctor can

0:13:500:13:50

lower, so it seems the family doctor can play

0:13:500:13:50

lower, so it seems the family doctor can play a

0:13:500:13:50

lower, so it seems the family doctor can play a role.

0:13:500:13:50

lower, so it seems the family doctor can play a role. The

0:13:500:13:52

lower, so it seems the family doctor can play a role. The last

0:13:520:13:52

lower, so it seems the family doctor can play a role. The last Department

0:13:520:13:53

can play a role. The last Department of

0:13:530:13:53

can play a role. The last Department of Health

0:13:530:13:53

can play a role. The last Department of Health figures

0:13:530:13:53

can play a role. The last Department of Health figures so

0:13:530:13:54

can play a role. The last Department of Health figures so over

0:13:540:13:54

can play a role. The last Department of Health figures so over one

0:13:540:13:55

of Health figures so over one million

0:13:550:13:56

of Health figures so over one million more

0:13:560:13:56

of Health figures so over one million more people

0:13:560:13:58

of Health figures so over one million more people visited

0:13:580:13:59

of Health figures so over one million more people visited hospital

0:13:590:13:59

million more people visited hospital compared

0:13:590:14:00

million more people visited hospital compared to

0:14:000:14:00

million more people visited hospital compared to three

0:14:000:14:00

million more people visited hospital compared to three years

0:14:000:14:01

million more people visited hospital compared to three years ago.

0:14:010:14:02

million more people visited hospital compared to three years ago. This

0:14:020:14:02

compared to three years ago. This report

0:14:020:14:03

compared to three years ago. This report admits

0:14:030:14:03

compared to three years ago. This report admits that

0:14:030:14:03

compared to three years ago. This report admits that performance

0:14:030:14:04

compared to three years ago. This report admits that performance has

0:14:040:14:04

report admits that performance has deteriorated

0:14:040:14:04

report admits that performance has deteriorated significantly.

0:14:040:14:05

report admits that performance has deteriorated significantly. The

0:14:050:14:05

deteriorated significantly. The number

0:14:050:14:06

deteriorated significantly. The number of

0:14:060:14:06

deteriorated significantly. The number of hospitals

0:14:060:14:06

deteriorated significantly. The number of hospitals failing

0:14:060:14:07

deteriorated significantly. The number of hospitals failing to

0:14:070:14:07

deteriorated significantly. The number of hospitals failing to treat

0:14:070:14:07

number of hospitals failing to treat and

0:14:070:14:08

number of hospitals failing to treat and discharge

0:14:080:14:08

number of hospitals failing to treat and discharge 95%

0:14:080:14:08

number of hospitals failing to treat and discharge 95% of

0:14:080:14:09

number of hospitals failing to treat and discharge 95% of patients

0:14:090:14:10

number of hospitals failing to treat and discharge 95% of patients within

0:14:100:14:10

and discharge 95% of patients within four

0:14:100:14:11

and discharge 95% of patients within four hours

0:14:110:14:12

and discharge 95% of patients within four hours has

0:14:120:14:12

and discharge 95% of patients within four hours has doubled

0:14:120:14:12

and discharge 95% of patients within four hours has doubled in

0:14:120:14:13

and discharge 95% of patients within four hours has doubled in 12

0:14:130:14:13

and discharge 95% of patients within four hours has doubled in 12 months.

0:14:130:14:14

four hours has doubled in 12 months. We

0:14:140:14:14

four hours has doubled in 12 months. We filmed

0:14:140:14:15

four hours has doubled in 12 months. We filmed at

0:14:150:14:15

four hours has doubled in 12 months. We filmed at ten

0:14:150:14:17

four hours has doubled in 12 months. We filmed at ten A&Es

0:14:170:14:17

four hours has doubled in 12 months. We filmed at ten A&Es across

0:14:170:14:17

four hours has doubled in 12 months. We filmed at ten A&Es across England

0:14:170:14:18

We filmed at ten A&Es across England on

0:14:180:14:18

We filmed at ten A&Es across England on the

0:14:180:14:18

We filmed at ten A&Es across England on the same

0:14:180:14:19

We filmed at ten A&Es across England on the same day.

0:14:190:14:19

We filmed at ten A&Es across England on the same day. Five

0:14:190:14:20

We filmed at ten A&Es across England on the same day. Five of

0:14:200:14:20

We filmed at ten A&Es across England on the same day. Five of those

0:14:200:14:20

on the same day. Five of those failed

0:14:200:14:20

on the same day. Five of those failed to

0:14:200:14:21

on the same day. Five of those failed to reach

0:14:210:14:22

on the same day. Five of those failed to reach the

0:14:220:14:22

on the same day. Five of those failed to reach the Government's

0:14:220:14:22

failed to reach the Government's waiting

0:14:220:14:22

failed to reach the Government's waiting time

0:14:220:14:22

failed to reach the Government's waiting time target.

0:14:220:14:24

failed to reach the Government's waiting time target. Our

0:14:240:14:24

failed to reach the Government's waiting time target. Our figures

0:14:240:14:24

failed to reach the Government's waiting time target. Our figures are

0:14:240:14:24

waiting time target. Our figures are just

0:14:240:14:25

waiting time target. Our figures are just a

0:14:250:14:26

waiting time target. Our figures are just a snapshot

0:14:260:14:26

waiting time target. Our figures are just a snapshot and

0:14:260:14:26

waiting time target. Our figures are just a snapshot and hospital

0:14:260:14:26

waiting time target. Our figures are just a snapshot and hospital trusts

0:14:260:14:27

just a snapshot and hospital trusts have

0:14:270:14:27

just a snapshot and hospital trusts have measured

0:14:270:14:27

just a snapshot and hospital trusts have measured ——

0:14:270:14:27

just a snapshot and hospital trusts have measured —— are

0:14:270:14:29

just a snapshot and hospital trusts have measured —— are measured

0:14:290:14:30

have measured —— are measured weekly,

0:14:300:14:30

have measured —— are measured weekly, monthly

0:14:300:14:31

have measured —— are measured weekly, monthly and

0:14:310:14:31

have measured —— are measured weekly, monthly and annually.

0:14:310:14:33

have measured —— are measured weekly, monthly and annually. Great

0:14:330:14:34

weekly, monthly and annually. Great Yarmouth

0:14:340:14:35

weekly, monthly and annually. Great Yarmouth in

0:14:350:14:35

weekly, monthly and annually. Great Yarmouth in Norfolk.

0:14:350:14:35

weekly, monthly and annually. Great Yarmouth in Norfolk. It's

0:14:350:14:36

weekly, monthly and annually. Great Yarmouth in Norfolk. It's early

0:14:360:14:36

Yarmouth in Norfolk. It's early morning

0:14:360:14:37

Yarmouth in Norfolk. It's early morning about

0:14:370:14:38

Yarmouth in Norfolk. It's early morning about the

0:14:380:14:38

Yarmouth in Norfolk. It's early morning about the people

0:14:380:14:39

Yarmouth in Norfolk. It's early morning about the people hit

0:14:390:14:39

Yarmouth in Norfolk. It's early morning about the people hit the

0:14:390:14:40

morning about the people hit the beach.

0:14:400:14:40

morning about the people hit the beach. It

0:14:400:14:41

morning about the people hit the beach. It attracts

0:14:410:14:41

morning about the people hit the beach. It attracts thousands

0:14:410:14:42

morning about the people hit the beach. It attracts thousands over

0:14:420:14:42

beach. It attracts thousands over the

0:14:420:14:43

beach. It attracts thousands over the summer,

0:14:430:14:43

beach. It attracts thousands over the summer, but

0:14:430:14:44

beach. It attracts thousands over the summer, but a

0:14:440:14:44

beach. It attracts thousands over the summer, but a few

0:14:440:14:44

beach. It attracts thousands over the summer, but a few miles

0:14:440:14:45

beach. It attracts thousands over the summer, but a few miles from

0:14:450:14:45

beach. It attracts thousands over the summer, but a few miles from the

0:14:450:14:46

the summer, but a few miles from the seafront,

0:14:460:14:47

the summer, but a few miles from the seafront, the

0:14:470:14:47

the summer, but a few miles from the seafront, the local

0:14:470:14:47

the summer, but a few miles from the seafront, the local A&E

0:14:470:14:48

the summer, but a few miles from the seafront, the local A&E struggles

0:14:480:14:48

the summer, but a few miles from the seafront, the local A&E struggles to

0:14:480:14:49

seafront, the local A&E struggles to cope

0:14:490:14:50

seafront, the local A&E struggles to cope with

0:14:500:14:50

seafront, the local A&E struggles to cope with the

0:14:500:14:50

seafront, the local A&E struggles to cope with the demands

0:14:500:14:50

seafront, the local A&E struggles to cope with the demands of

0:14:500:14:50

seafront, the local A&E struggles to cope with the demands of the

0:14:500:14:51

seafront, the local A&E struggles to cope with the demands of the town's

0:14:510:14:51

cope with the demands of the town's population

0:14:510:14:52

cope with the demands of the town's population even

0:14:520:14:52

cope with the demands of the town's population even before

0:14:520:14:53

cope with the demands of the town's population even before the

0:14:530:14:53

cope with the demands of the town's population even before the seasonal

0:14:530:14:53

population even before the seasonal influx.

0:14:530:14:54

population even before the seasonal influx. This

0:14:540:14:54

population even before the seasonal influx. This hospital's

0:14:540:14:54

population even before the seasonal influx. This hospital's in

0:14:540:14:56

population even before the seasonal influx. This hospital's in a

0:14:560:14:56

population even before the seasonal influx. This hospital's in a part

0:14:560:14:56

population even before the seasonal influx. This hospital's in a part of

0:14:560:14:56

influx. This hospital's in a part of England

0:14:560:14:57

influx. This hospital's in a part of England that

0:14:570:14:57

influx. This hospital's in a part of England that struggles

0:14:570:14:57

influx. This hospital's in a part of England that struggles to

0:14:570:14:58

influx. This hospital's in a part of England that struggles to recruit

0:14:580:14:58

England that struggles to recruit enough

0:14:580:14:58

England that struggles to recruit enough A&E

0:14:580:14:58

England that struggles to recruit enough A&E doctors.

0:14:580:15:00

England that struggles to recruit enough A&E doctors. Here,

0:15:000:15:00

England that struggles to recruit enough A&E doctors. Here, they've

0:15:000:15:00

enough A&E doctors. Here, they've just

0:15:000:15:00

enough A&E doctors. Here, they've just come

0:15:000:15:01

enough A&E doctors. Here, they've just come to

0:15:010:15:02

enough A&E doctors. Here, they've just come to the

0:15:020:15:02

enough A&E doctors. Here, they've just come to the end

0:15:020:15:02

enough A&E doctors. Here, they've just come to the end of

0:15:020:15:02

enough A&E doctors. Here, they've just come to the end of a

0:15:020:15:03

enough A&E doctors. Here, they've just come to the end of a busy

0:15:030:15:03

just come to the end of a busy summer,

0:15:030:15:04

just come to the end of a busy summer, but

0:15:040:15:04

just come to the end of a busy summer, but there's

0:15:040:15:04

just come to the end of a busy summer, but there's to

0:15:040:15:06

just come to the end of a busy summer, but there's to respite

0:15:060:15:06

just come to the end of a busy summer, but there's to respite with

0:15:060:15:06

summer, but there's to respite with winter

0:15:060:15:06

summer, but there's to respite with winter around

0:15:060:15:06

summer, but there's to respite with winter around the

0:15:060:15:06

summer, but there's to respite with winter around the corner.

0:15:060:15:07

summer, but there's to respite with winter around the corner. Jim

0:15:070:15:08

winter around the corner. Jim Crawford's

0:15:080:15:08

winter around the corner. Jim Crawford's just

0:15:080:15:09

winter around the corner. Jim Crawford's just worked

0:15:090:15:09

winter around the corner. Jim Crawford's just worked 15

0:15:090:15:10

winter around the corner. Jim Crawford's just worked 15 out

0:15:100:15:10

winter around the corner. Jim Crawford's just worked 15 out of

0:15:100:15:12

winter around the corner. Jim Crawford's just worked 15 out of the

0:15:120:15:12

Crawford's just worked 15 out of the last

0:15:120:15:12

Crawford's just worked 15 out of the last 17

0:15:120:15:12

Crawford's just worked 15 out of the last 17 days.

0:15:120:15:13

Crawford's just worked 15 out of the last 17 days. The

0:15:130:15:14

Crawford's just worked 15 out of the last 17 days. The scan

0:15:140:15:14

Crawford's just worked 15 out of the last 17 days. The scan shows

0:15:140:15:15

Crawford's just worked 15 out of the last 17 days. The scan shows a

0:15:150:15:15

last 17 days. The scan shows a kidney

0:15:150:15:15

last 17 days. The scan shows a kidney stone.

0:15:150:15:16

last 17 days. The scan shows a kidney stone. Staff

0:15:160:15:17

last 17 days. The scan shows a kidney stone. Staff shortages

0:15:170:15:17

last 17 days. The scan shows a kidney stone. Staff shortages have

0:15:170:15:18

kidney stone. Staff shortages have become

0:15:180:15:18

kidney stone. Staff shortages have become a

0:15:180:15:18

kidney stone. Staff shortages have become a way

0:15:180:15:19

kidney stone. Staff shortages have become a way of

0:15:190:15:20

kidney stone. Staff shortages have become a way of life

0:15:200:15:20

kidney stone. Staff shortages have become a way of life here

0:15:200:15:20

kidney stone. Staff shortages have become a way of life here at

0:15:200:15:20

kidney stone. Staff shortages have become a way of life here at the

0:15:200:15:21

become a way of life here at the James

0:15:210:15:21

become a way of life here at the James Paget

0:15:210:15:22

become a way of life here at the James Paget Hospital.

0:15:220:15:22

become a way of life here at the James Paget Hospital. We

0:15:220:15:23

become a way of life here at the James Paget Hospital. We have

0:15:230:15:23

become a way of life here at the James Paget Hospital. We have eight

0:15:230:15:24

James Paget Hospital. We have eight posts

0:15:240:15:24

James Paget Hospital. We have eight posts filled

0:15:240:15:24

James Paget Hospital. We have eight posts filled out

0:15:240:15:25

James Paget Hospital. We have eight posts filled out of

0:15:250:15:25

James Paget Hospital. We have eight posts filled out of 42

0:15:250:15:26

James Paget Hospital. We have eight posts filled out of 42 this

0:15:260:15:26

James Paget Hospital. We have eight posts filled out of 42 this year,

0:15:260:15:27

posts filled out of 42 this year, which

0:15:270:15:27

posts filled out of 42 this year, which means

0:15:270:15:27

posts filled out of 42 this year, which means 34

0:15:270:15:27

posts filled out of 42 this year, which means 34 gaps

0:15:270:15:29

posts filled out of 42 this year, which means 34 gaps on

0:15:290:15:29

posts filled out of 42 this year, which means 34 gaps on the

0:15:290:15:29

posts filled out of 42 this year, which means 34 gaps on the rotas

0:15:290:15:29

which means 34 gaps on the rotas across

0:15:290:15:31

which means 34 gaps on the rotas across the

0:15:310:15:31

which means 34 gaps on the rotas across the east

0:15:310:15:31

which means 34 gaps on the rotas across the east of

0:15:310:15:31

which means 34 gaps on the rotas across the east of England

0:15:310:15:31

which means 34 gaps on the rotas across the east of England from

0:15:310:15:31

across the east of England from Peterborough

0:15:310:15:32

across the east of England from Peterborough down

0:15:320:15:32

across the east of England from Peterborough down to

0:15:320:15:33

across the east of England from Peterborough down to Southend,

0:15:330:15:33

Peterborough down to Southend, including

0:15:330:15:33

Peterborough down to Southend, including us.

0:15:330:15:34

Peterborough down to Southend, including us. Consultants

0:15:340:15:34

Peterborough down to Southend, including us. Consultants are

0:15:340:15:35

Peterborough down to Southend, including us. Consultants are having

0:15:350:15:35

including us. Consultants are having to

0:15:350:15:35

including us. Consultants are having to work

0:15:350:15:36

including us. Consultants are having to work harder

0:15:360:15:36

including us. Consultants are having to work harder to

0:15:360:15:37

including us. Consultants are having to work harder to fill

0:15:370:15:37

including us. Consultants are having to work harder to fill those

0:15:370:15:37

including us. Consultants are having to work harder to fill those gaps,

0:15:370:15:37

to work harder to fill those gaps, so

0:15:370:15:39

to work harder to fill those gaps, so are

0:15:390:15:39

to work harder to fill those gaps, so are the

0:15:390:15:39

to work harder to fill those gaps, so are the junior

0:15:390:15:39

to work harder to fill those gaps, so are the junior doctors,

0:15:390:15:40

to work harder to fill those gaps, so are the junior doctors, who

0:15:400:15:40

to work harder to fill those gaps, so are the junior doctors, who are

0:15:400:15:40

so are the junior doctors, who are here

0:15:400:15:41

so are the junior doctors, who are here as

0:15:410:15:41

so are the junior doctors, who are here as part

0:15:410:15:41

so are the junior doctors, who are here as part of

0:15:410:15:42

so are the junior doctors, who are here as part of their

0:15:420:15:42

so are the junior doctors, who are here as part of their rotations.

0:15:420:15:42

here as part of their rotations. They

0:15:420:15:42

here as part of their rotations. They look

0:15:420:15:43

here as part of their rotations. They look at

0:15:430:15:43

here as part of their rotations. They look at these

0:15:430:15:43

here as part of their rotations. They look at these guys

0:15:430:15:43

here as part of their rotations. They look at these guys who

0:15:430:15:45

here as part of their rotations. They look at these guys who are

0:15:450:15:45

They look at these guys who are working

0:15:450:15:45

They look at these guys who are working to

0:15:450:15:45

They look at these guys who are working to breaking

0:15:450:15:45

They look at these guys who are working to breaking point

0:15:450:15:46

They look at these guys who are working to breaking point to

0:15:460:15:47

They look at these guys who are working to breaking point to keep

0:15:470:15:47

They look at these guys who are working to breaking point to keep it

0:15:470:15:48

working to breaking point to keep it ticking

0:15:480:15:48

working to breaking point to keep it ticking over

0:15:480:15:48

working to breaking point to keep it ticking over and

0:15:480:15:48

working to breaking point to keep it ticking over and say,

0:15:480:15:48

working to breaking point to keep it ticking over and say, "I

0:15:480:15:50

working to breaking point to keep it ticking over and say, "I don't

0:15:500:15:51

working to breaking point to keep it ticking over and say, "I don't want

0:15:510:15:51

ticking over and say, "I don't want to

0:15:510:15:51

ticking over and say, "I don't want to do

0:15:510:15:51

ticking over and say, "I don't want to do that

0:15:510:15:51

ticking over and say, "I don't want to do that for

0:15:510:15:51

ticking over and say, "I don't want to do that for the

0:15:510:15:51

ticking over and say, "I don't want to do that for the rest

0:15:510:15:52

ticking over and say, "I don't want to do that for the rest of

0:15:520:15:52

ticking over and say, "I don't want to do that for the rest of my

0:15:520:15:53

to do that for the rest of my career."

0:15:530:15:53

to do that for the rest of my career." They

0:15:530:15:53

to do that for the rest of my career." They find

0:15:530:15:53

to do that for the rest of my career." They find themselves

0:15:530:15:53

career." They find themselves something

0:15:530:15:54

career." They find themselves something less

0:15:540:15:54

career." They find themselves something less stressful.

0:15:540:15:54

career." They find themselves something less stressful. At

0:15:540:15:54

career." They find themselves something less stressful. At the

0:15:540:15:55

something less stressful. At the headquarters

0:15:550:15:55

something less stressful. At the headquarters here,

0:15:550:15:56

something less stressful. At the headquarters here, there's

0:15:560:15:57

something less stressful. At the headquarters here, there's alarm

0:15:570:15:57

headquarters here, there's alarm about

0:15:570:15:57

headquarters here, there's alarm about the

0:15:570:15:58

headquarters here, there's alarm about the situation

0:15:580:15:58

headquarters here, there's alarm about the situation in

0:15:580:15:58

headquarters here, there's alarm about the situation in A&E

0:15:580:15:59

about the situation in A&E departments

0:15:590:15:59

about the situation in A&E departments up

0:15:590:16:00

about the situation in A&E departments up and

0:16:000:16:00

about the situation in A&E departments up and down

0:16:000:16:00

about the situation in A&E departments up and down the

0:16:000:16:00

about the situation in A&E departments up and down the country.

0:16:000:16:01

departments up and down the country. The

0:16:010:16:01

departments up and down the country. The situation

0:16:010:16:01

departments up and down the country. The situation will

0:16:010:16:03

departments up and down the country. The situation will destabilise

0:16:030:16:03

departments up and down the country. The situation will destabilise and

0:16:030:16:03

The situation will destabilise and there

0:16:030:16:04

The situation will destabilise and there will

0:16:040:16:04

The situation will destabilise and there will be

0:16:040:16:04

The situation will destabilise and there will be episodes

0:16:040:16:04

The situation will destabilise and there will be episodes in

0:16:040:16:05

The situation will destabilise and there will be episodes in which

0:16:050:16:05

there will be episodes in which patient

0:16:050:16:05

there will be episodes in which patient safety

0:16:050:16:07

there will be episodes in which patient safety is

0:16:070:16:07

there will be episodes in which patient safety is compromised

0:16:070:16:07

there will be episodes in which patient safety is compromised due

0:16:070:16:07

there will be episodes in which patient safety is compromised due to

0:16:070:16:08

patient safety is compromised due to a

0:16:080:16:08

patient safety is compromised due to a lack

0:16:080:16:08

patient safety is compromised due to a lack of

0:16:080:16:08

patient safety is compromised due to a lack of doctors.

0:16:080:16:09

patient safety is compromised due to a lack of doctors. You

0:16:090:16:10

patient safety is compromised due to a lack of doctors. You are

0:16:100:16:10

patient safety is compromised due to a lack of doctors. You are talking

0:16:100:16:10

a lack of doctors. You are talking about

0:16:100:16:11

a lack of doctors. You are talking about life

0:16:110:16:11

a lack of doctors. You are talking about life and

0:16:110:16:11

a lack of doctors. You are talking about life and death

0:16:110:16:11

a lack of doctors. You are talking about life and death situations?

0:16:110:16:13

a lack of doctors. You are talking about life and death situations? If

0:16:130:16:13

about life and death situations? If you

0:16:130:16:13

about life and death situations? If you have

0:16:130:16:13

about life and death situations? If you have a

0:16:130:16:13

about life and death situations? If you have a problem

0:16:130:16:15

about life and death situations? If you have a problem for

0:16:150:16:15

about life and death situations? If you have a problem for which

0:16:150:16:15

about life and death situations? If you have a problem for which a

0:16:150:16:16

about life and death situations? If you have a problem for which a time

0:16:160:16:16

you have a problem for which a time critical

0:16:160:16:17

you have a problem for which a time critical element

0:16:170:16:17

you have a problem for which a time critical element is

0:16:170:16:17

you have a problem for which a time critical element is relevant

0:16:170:16:17

you have a problem for which a time critical element is relevant and

0:16:170:16:18

critical element is relevant and that's

0:16:180:16:19

critical element is relevant and that's true

0:16:190:16:19

critical element is relevant and that's true of

0:16:190:16:19

critical element is relevant and that's true of many

0:16:190:16:19

critical element is relevant and that's true of many conditions

0:16:190:16:20

critical element is relevant and that's true of many conditions in

0:16:200:16:20

that's true of many conditions in emergency

0:16:200:16:20

that's true of many conditions in emergency departments

0:16:200:16:21

that's true of many conditions in emergency departments that

0:16:210:16:21

that's true of many conditions in emergency departments that increase

0:16:210:16:21

emergency departments that increase in

0:16:210:16:22

emergency departments that increase in time

0:16:220:16:22

emergency departments that increase in time will

0:16:220:16:22

emergency departments that increase in time will self—evidently

0:16:220:16:23

in time will self—evidently compromise

0:16:230:16:23

in time will self—evidently compromise the

0:16:230:16:23

in time will self—evidently compromise the care

0:16:230:16:24

in time will self—evidently compromise the care of

0:16:240:16:24

in time will self—evidently compromise the care of that

0:16:240:16:24

in time will self—evidently compromise the care of that person.

0:16:240:16:27

compromise the care of that person. This

0:16:270:16:28

compromise the care of that person. This doctor

0:16:280:16:29

compromise the care of that person. This doctor divides

0:16:290:16:29

compromise the care of that person. This doctor divides his

0:16:290:16:29

compromise the care of that person. This doctor divides his working

0:16:290:16:30

compromise the care of that person. This doctor divides his working week

0:16:300:16:30

This doctor divides his working week between

0:16:300:16:30

This doctor divides his working week between shifts

0:16:300:16:31

This doctor divides his working week between shifts as

0:16:310:16:31

This doctor divides his working week between shifts as an

0:16:310:16:32

This doctor divides his working week between shifts as an A&E

0:16:320:16:32

This doctor divides his working week between shifts as an A&E consultant

0:16:320:16:33

between shifts as an A&E consultant and

0:16:330:16:33

between shifts as an A&E consultant and as

0:16:330:16:33

between shifts as an A&E consultant and as a

0:16:330:16:34

between shifts as an A&E consultant and as a GP

0:16:340:16:34

between shifts as an A&E consultant and as a GP in

0:16:340:16:34

between shifts as an A&E consultant and as a GP in Norwich.

0:16:340:16:36

between shifts as an A&E consultant and as a GP in Norwich. He

0:16:360:16:36

and as a GP in Norwich. He simultaneously

0:16:360:16:37

and as a GP in Norwich. He simultaneously specialises

0:16:370:16:37

and as a GP in Norwich. He simultaneously specialises in

0:16:370:16:38

simultaneously specialises in primary

0:16:380:16:38

simultaneously specialises in primary care

0:16:380:16:38

simultaneously specialises in primary care and

0:16:380:16:39

simultaneously specialises in primary care and emergency

0:16:390:16:39

simultaneously specialises in primary care and emergency medicine.

0:16:390:16:40

primary care and emergency medicine. How

0:16:400:16:41

primary care and emergency medicine. How many

0:16:410:16:41

primary care and emergency medicine. How many patients

0:16:410:16:42

primary care and emergency medicine. How many patients do

0:16:420:16:42

primary care and emergency medicine. How many patients do you

0:16:420:16:44

primary care and emergency medicine. How many patients do you see

0:16:440:16:44

primary care and emergency medicine. How many patients do you see here

0:16:440:16:44

How many patients do you see here that

0:16:440:16:44

How many patients do you see here that perhaps

0:16:440:16:44

How many patients do you see here that perhaps you

0:16:440:16:46

How many patients do you see here that perhaps you could

0:16:460:16:46

How many patients do you see here that perhaps you could have

0:16:460:16:46

How many patients do you see here that perhaps you could have dealt

0:16:460:16:47

that perhaps you could have dealt with

0:16:470:16:47

that perhaps you could have dealt with as

0:16:470:16:47

that perhaps you could have dealt with as a

0:16:470:16:47

that perhaps you could have dealt with as a GP?

0:16:470:16:47

that perhaps you could have dealt with as a GP? Up

0:16:470:16:47

that perhaps you could have dealt with as a GP? Up to

0:16:470:16:48

that perhaps you could have dealt with as a GP? Up to 60%

0:16:480:16:49

that perhaps you could have dealt with as a GP? Up to 60% of

0:16:490:16:49

with as a GP? Up to 60% of presentations.

0:16:490:16:50

with as a GP? Up to 60% of presentations. You

0:16:500:16:51

with as a GP? Up to 60% of presentations. You still

0:16:510:16:52

with as a GP? Up to 60% of presentations. You still need

0:16:520:16:53

with as a GP? Up to 60% of presentations. You still need A&E

0:16:530:16:53

with as a GP? Up to 60% of presentations. You still need A&E to

0:16:530:16:53

presentations. You still need A&E to run

0:16:530:16:55

presentations. You still need A&E to run the

0:16:550:16:55

presentations. You still need A&E to run the department,

0:16:550:16:55

presentations. You still need A&E to run the department, but

0:16:550:16:55

presentations. You still need A&E to run the department, but you

0:16:550:16:56

presentations. You still need A&E to run the department, but you can

0:16:560:16:57

run the department, but you can still

0:16:570:16:57

run the department, but you can still find

0:16:570:16:57

run the department, but you can still find a

0:16:570:16:57

run the department, but you can still find a place

0:16:570:16:58

run the department, but you can still find a place for

0:16:580:16:58

run the department, but you can still find a place for primary

0:16:580:16:58

still find a place for primary care—trained

0:16:580:16:59

still find a place for primary care—trained doctors

0:16:590:16:59

still find a place for primary care—trained doctors to

0:16:590:17:00

still find a place for primary care—trained doctors to deal

0:17:000:17:00

still find a place for primary care—trained doctors to deal with

0:17:000:17:00

care—trained doctors to deal with patients.

0:17:000:17:01

care—trained doctors to deal with patients. Many

0:17:010:17:02

care—trained doctors to deal with patients. Many patients

0:17:020:17:02

care—trained doctors to deal with patients. Many patients who

0:17:020:17:03

care—trained doctors to deal with patients. Many patients who come

0:17:030:17:03

care—trained doctors to deal with patients. Many patients who come to

0:17:030:17:04

patients. Many patients who come to the

0:17:040:17:05

patients. Many patients who come to the emergency

0:17:050:17:05

patients. Many patients who come to the emergency departments

0:17:050:17:05

patients. Many patients who come to the emergency departments simply

0:17:050:17:05

the emergency departments simply don't

0:17:050:17:06

the emergency departments simply don't need

0:17:060:17:06

the emergency departments simply don't need to

0:17:060:17:06

the emergency departments simply don't need to be

0:17:060:17:06

the emergency departments simply don't need to be here.

0:17:060:17:08

the emergency departments simply don't need to be here. A&Es

0:17:080:17:08

the emergency departments simply don't need to be here. A&Es were

0:17:080:17:08

don't need to be here. A&Es were never

0:17:080:17:08

don't need to be here. A&Es were never designed

0:17:080:17:09

don't need to be here. A&Es were never designed to

0:17:090:17:10

don't need to be here. A&Es were never designed to be

0:17:100:17:10

don't need to be here. A&Es were never designed to be the

0:17:100:17:10

don't need to be here. A&Es were never designed to be the access

0:17:100:17:10

never designed to be the access point

0:17:100:17:10

never designed to be the access point for

0:17:100:17:11

never designed to be the access point for every

0:17:110:17:11

never designed to be the access point for every illness

0:17:110:17:11

never designed to be the access point for every illness or

0:17:110:17:12

never designed to be the access point for every illness or injury.

0:17:120:17:13

point for every illness or injury. The

0:17:130:17:14

point for every illness or injury. The 111

0:17:140:17:14

point for every illness or injury. The 111 phone

0:17:140:17:16

point for every illness or injury. The 111 phone line

0:17:160:17:16

point for every illness or injury. The 111 phone line was

0:17:160:17:16

point for every illness or injury. The 111 phone line was introduced

0:17:160:17:17

point for every illness or injury. The 111 phone line was introduced in

0:17:170:17:17

The 111 phone line was introduced in part

0:17:170:17:17

The 111 phone line was introduced in part to

0:17:170:17:18

The 111 phone line was introduced in part to filter

0:17:180:17:19

The 111 phone line was introduced in part to filter out

0:17:190:17:19

The 111 phone line was introduced in part to filter out those

0:17:190:17:19

The 111 phone line was introduced in part to filter out those patients,

0:17:190:17:19

part to filter out those patients, but

0:17:190:17:20

part to filter out those patients, but in

0:17:200:17:21

part to filter out those patients, but in some

0:17:210:17:21

part to filter out those patients, but in some cases

0:17:210:17:21

part to filter out those patients, but in some cases it

0:17:210:17:21

part to filter out those patients, but in some cases it had

0:17:210:17:22

part to filter out those patients, but in some cases it had the

0:17:220:17:22

but in some cases it had the opposite

0:17:220:17:22

but in some cases it had the opposite effect.

0:17:220:17:24

but in some cases it had the opposite effect. Call

0:17:240:17:24

but in some cases it had the opposite effect. Call centre

0:17:240:17:24

but in some cases it had the opposite effect. Call centre staff

0:17:240:17:24

opposite effect. Call centre staff with

0:17:240:17:25

opposite effect. Call centre staff with minimal

0:17:250:17:25

opposite effect. Call centre staff with minimal training

0:17:250:17:25

opposite effect. Call centre staff with minimal training ended

0:17:250:17:26

opposite effect. Call centre staff with minimal training ended up

0:17:260:17:27

with minimal training ended up dispatching

0:17:270:17:27

with minimal training ended up dispatching ambulances

0:17:270:17:28

with minimal training ended up dispatching ambulances too

0:17:280:17:28

with minimal training ended up dispatching ambulances too readily.

0:17:280:17:30

dispatching ambulances too readily. Here

0:17:300:17:31

dispatching ambulances too readily. Here in

0:17:310:17:31

dispatching ambulances too readily. Here in Derby

0:17:310:17:31

dispatching ambulances too readily. Here in Derby the

0:17:310:17:33

dispatching ambulances too readily. Here in Derby the new

0:17:330:17:33

dispatching ambulances too readily. Here in Derby the new service

0:17:330:17:34

dispatching ambulances too readily. Here in Derby the new service has

0:17:340:17:34

Here in Derby the new service has been

0:17:340:17:34

Here in Derby the new service has been a

0:17:340:17:35

Here in Derby the new service has been a success.

0:17:350:17:35

Here in Derby the new service has been a success. Non—clinical

0:17:350:17:35

Here in Derby the new service has been a success. Non—clinical phone

0:17:350:17:35

been a success. Non—clinical phone handlers

0:17:350:17:36

been a success. Non—clinical phone handlers who

0:17:360:17:36

been a success. Non—clinical phone handlers who is

0:17:360:17:36

been a success. Non—clinical phone handlers who is received

0:17:360:17:38

been a success. Non—clinical phone handlers who is received six

0:17:380:17:38

been a success. Non—clinical phone handlers who is received six weeks'

0:17:380:17:38

handlers who is received six weeks' training

0:17:380:17:40

handlers who is received six weeks' training have

0:17:400:17:40

handlers who is received six weeks' training have medical

0:17:400:17:40

handlers who is received six weeks' training have medical experts

0:17:400:17:40

handlers who is received six weeks' training have medical experts on

0:17:400:17:40

training have medical experts on hand

0:17:400:17:40

training have medical experts on hand to

0:17:400:17:41

training have medical experts on hand to intervene

0:17:410:17:42

training have medical experts on hand to intervene at

0:17:420:17:42

training have medical experts on hand to intervene at any

0:17:420:17:42

training have medical experts on hand to intervene at any stage

0:17:420:17:42

training have medical experts on hand to intervene at any stage of

0:17:420:17:42

training have medical experts on hand to intervene at any stage of a

0:17:420:17:42

hand to intervene at any stage of a call.

0:17:420:17:43

hand to intervene at any stage of a call. 111

0:17:430:17:43

hand to intervene at any stage of a call. 111 works

0:17:430:17:44

hand to intervene at any stage of a call. 111 works in

0:17:440:17:44

hand to intervene at any stage of a call. 111 works in our

0:17:440:17:45

hand to intervene at any stage of a call. 111 works in our area

0:17:450:17:45

hand to intervene at any stage of a call. 111 works in our area because

0:17:450:17:45

call. 111 works in our area because we

0:17:450:17:45

call. 111 works in our area because we are

0:17:450:17:46

call. 111 works in our area because we are a

0:17:460:17:46

call. 111 works in our area because we are a GP—led

0:17:460:17:46

call. 111 works in our area because we are a GP—led organisation

0:17:460:17:47

call. 111 works in our area because we are a GP—led organisation and

0:17:470:17:48

call. 111 works in our area because we are a GP—led organisation and we

0:17:480:17:48

we are a GP—led organisation and we are

0:17:480:17:49

we are a GP—led organisation and we are not

0:17:490:17:49

we are a GP—led organisation and we are not for

0:17:490:17:49

we are a GP—led organisation and we are not for profit,

0:17:490:17:50

we are a GP—led organisation and we are not for profit, 70%

0:17:500:17:51

we are a GP—led organisation and we are not for profit, 70% of

0:17:510:17:52

we are a GP—led organisation and we are not for profit, 70% of the

0:17:520:17:52

we are a GP—led organisation and we are not for profit, 70% of the time

0:17:520:17:52

are not for profit, 70% of the time we

0:17:520:17:54

are not for profit, 70% of the time we are

0:17:540:17:55

are not for profit, 70% of the time we are the

0:17:550:17:55

are not for profit, 70% of the time we are the first

0:17:550:17:55

are not for profit, 70% of the time we are the first service

0:17:550:17:55

are not for profit, 70% of the time we are the first service to

0:17:550:17:55

are not for profit, 70% of the time we are the first service to go

0:17:550:17:55

are not for profit, 70% of the time we are the first service to go for.

0:17:550:17:56

we are the first service to go for. On

0:17:560:17:56

we are the first service to go for. On that

0:17:560:17:56

we are the first service to go for. On that basis,

0:17:560:17:57

we are the first service to go for. On that basis, the

0:17:570:17:57

we are the first service to go for. On that basis, the 111

0:17:570:17:58

we are the first service to go for. On that basis, the 111 service

0:17:580:17:58

we are the first service to go for. On that basis, the 111 service has

0:17:580:17:58

On that basis, the 111 service has to

0:17:580:17:59

On that basis, the 111 service has to be

0:17:590:17:59

On that basis, the 111 service has to be aware

0:17:590:17:59

On that basis, the 111 service has to be aware of

0:17:590:17:59

On that basis, the 111 service has to be aware of the

0:17:590:18:00

On that basis, the 111 service has to be aware of the effect

0:18:000:18:00

On that basis, the 111 service has to be aware of the effect on

0:18:000:18:00

On that basis, the 111 service has to be aware of the effect on the

0:18:000:18:01

On that basis, the 111 service has to be aware of the effect on the A&E

0:18:010:18:01

to be aware of the effect on the A&E departments

0:18:010:18:02

to be aware of the effect on the A&E departments and

0:18:020:18:02

to be aware of the effect on the A&E departments and on

0:18:020:18:02

to be aware of the effect on the A&E departments and on the

0:18:020:18:02

to be aware of the effect on the A&E departments and on the Ambulance

0:18:020:18:03

departments and on the Ambulance Service

0:18:030:18:03

departments and on the Ambulance Service and

0:18:030:18:03

departments and on the Ambulance Service and work

0:18:030:18:04

departments and on the Ambulance Service and work with

0:18:040:18:04

departments and on the Ambulance Service and work with them.

0:18:040:18:05

departments and on the Ambulance Service and work with them. The

0:18:050:18:06

Service and work with them. The Secretary

0:18:060:18:06

Service and work with them. The Secretary of

0:18:060:18:06

Service and work with them. The Secretary of State

0:18:060:18:08

Service and work with them. The Secretary of State for

0:18:080:18:08

Service and work with them. The Secretary of State for Health

0:18:080:18:08

Service and work with them. The Secretary of State for Health claims

0:18:080:18:08

Secretary of State for Health claims that

0:18:080:18:08

Secretary of State for Health claims that 111

0:18:080:18:09

Secretary of State for Health claims that 111 is

0:18:090:18:10

Secretary of State for Health claims that 111 is now

0:18:100:18:10

Secretary of State for Health claims that 111 is now starting

0:18:100:18:10

Secretary of State for Health claims that 111 is now starting to

0:18:100:18:10

Secretary of State for Health claims that 111 is now starting to work.

0:18:100:18:10

Secretary of State for Health claims that 111 is now starting to work. We

0:18:100:18:12

that 111 is now starting to work. We had

0:18:120:18:12

that 111 is now starting to work. We had teething

0:18:120:18:12

that 111 is now starting to work. We had teething problems,

0:18:120:18:14

that 111 is now starting to work. We had teething problems, but

0:18:140:18:14

that 111 is now starting to work. We had teething problems, but you

0:18:140:18:14

that 111 is now starting to work. We had teething problems, but you are

0:18:140:18:14

had teething problems, but you are always

0:18:140:18:14

had teething problems, but you are always going

0:18:140:18:17

had teething problems, but you are always going to

0:18:170:18:17

had teething problems, but you are always going to have

0:18:170:18:17

had teething problems, but you are always going to have some

0:18:170:18:17

had teething problems, but you are always going to have some people

0:18:170:18:17

had teething problems, but you are always going to have some people who

0:18:170:18:17

always going to have some people who are

0:18:170:18:17

always going to have some people who are not

0:18:170:18:18

always going to have some people who are not doctors

0:18:180:18:20

always going to have some people who are not doctors and

0:18:200:18:20

always going to have some people who are not doctors and nurses

0:18:200:18:20

always going to have some people who are not doctors and nurses who

0:18:200:18:20

always going to have some people who are not doctors and nurses who will

0:18:200:18:20

are not doctors and nurses who will hand

0:18:200:18:21

are not doctors and nurses who will hand the

0:18:210:18:21

are not doctors and nurses who will hand the call

0:18:210:18:24

are not doctors and nurses who will hand the call right

0:18:240:18:24

are not doctors and nurses who will hand the call right at

0:18:240:18:24

are not doctors and nurses who will hand the call right at the

0:18:240:18:24

are not doctors and nurses who will hand the call right at the very

0:18:240:18:25

hand the call right at the very start

0:18:250:18:25

hand the call right at the very start of

0:18:250:18:25

hand the call right at the very start of the

0:18:250:18:25

hand the call right at the very start of the process,

0:18:250:18:25

hand the call right at the very start of the process, but

0:18:250:18:25

hand the call right at the very start of the process, but what

0:18:250:18:26

hand the call right at the very start of the process, but what we

0:18:260:18:26

start of the process, but what we need

0:18:260:18:28

start of the process, but what we need to

0:18:280:18:28

start of the process, but what we need to do

0:18:280:18:29

start of the process, but what we need to do is

0:18:290:18:29

start of the process, but what we need to do is make

0:18:290:18:29

start of the process, but what we need to do is make sure if you need

0:18:290:18:29

need to do is make sure if you need to

0:18:290:18:29

need to do is make sure if you need to speak

0:18:290:18:29

need to do is make sure if you need to speak to

0:18:290:18:30

need to do is make sure if you need to speak to someone

0:18:300:18:30

need to do is make sure if you need to speak to someone you

0:18:300:18:30

need to do is make sure if you need to speak to someone you are

0:18:300:18:30

need to do is make sure if you need to speak to someone you are put

0:18:300:18:30

to speak to someone you are put through

0:18:300:18:30

to speak to someone you are put through to

0:18:300:18:33

to speak to someone you are put through to one

0:18:330:18:33

to speak to someone you are put through to one quickly.

0:18:330:18:33

to speak to someone you are put through to one quickly. They

0:18:330:18:33

to speak to someone you are put through to one quickly. They will

0:18:330:18:33

through to one quickly. They will be given

0:18:330:18:34

through to one quickly. They will be given a

0:18:340:18:34

through to one quickly. They will be given a further

0:18:340:18:34

through to one quickly. They will be given a further £500

0:18:340:18:34

through to one quickly. They will be given a further £500 million

0:18:340:18:34

through to one quickly. They will be given a further £500 million over

0:18:340:18:34

given a further £500 million over the

0:18:340:18:35

given a further £500 million over the next

0:18:350:18:36

given a further £500 million over the next two

0:18:360:18:37

given a further £500 million over the next two years

0:18:370:18:37

given a further £500 million over the next two years to

0:18:370:18:37

given a further £500 million over the next two years to deal

0:18:370:18:37

given a further £500 million over the next two years to deal with

0:18:370:18:37

the next two years to deal with seasonal

0:18:370:18:37

the next two years to deal with seasonal pressures.

0:18:370:18:38

the next two years to deal with seasonal pressures. Jeremy

0:18:380:18:39

the next two years to deal with seasonal pressures. Jeremy Hunt

0:18:390:18:40

seasonal pressures. Jeremy Hunt recently

0:18:400:18:40

seasonal pressures. Jeremy Hunt recently announced

0:18:400:18:40

seasonal pressures. Jeremy Hunt recently announced a

0:18:400:18:40

seasonal pressures. Jeremy Hunt recently announced a short—term

0:18:400:18:40

seasonal pressures. Jeremy Hunt recently announced a short—term fix

0:18:400:18:40

recently announced a short—term fix for

0:18:400:18:41

recently announced a short—term fix for A&Es,

0:18:410:18:41

recently announced a short—term fix for A&Es, but

0:18:410:18:43

recently announced a short—term fix for A&Es, but a

0:18:430:18:43

recently announced a short—term fix for A&Es, but a report

0:18:430:18:43

recently announced a short—term fix for A&Es, but a report on

0:18:430:18:43

recently announced a short—term fix for A&Es, but a report on the

0:18:430:18:44

recently announced a short—term fix for A&Es, but a report on the future

0:18:440:18:44

for A&Es, but a report on the future shape

0:18:440:18:44

for A&Es, but a report on the future shape of

0:18:440:18:44

for A&Es, but a report on the future shape of urgent

0:18:440:18:44

for A&Es, but a report on the future shape of urgent and

0:18:440:18:44

for A&Es, but a report on the future shape of urgent and emergency

0:18:440:18:46

for A&Es, but a report on the future shape of urgent and emergency care

0:18:460:18:47

shape of urgent and emergency care provision

0:18:470:18:47

shape of urgent and emergency care provision is

0:18:470:18:47

shape of urgent and emergency care provision is due

0:18:470:18:47

shape of urgent and emergency care provision is due out

0:18:470:18:47

shape of urgent and emergency care provision is due out soon.

0:18:470:18:47

shape of urgent and emergency care provision is due out soon. This

0:18:470:18:48

shape of urgent and emergency care provision is due out soon. This man

0:18:480:18:48

provision is due out soon. This man is

0:18:480:18:48

provision is due out soon. This man is helping

0:18:480:18:49

provision is due out soon. This man is helping to

0:18:490:18:49

provision is due out soon. This man is helping to redesign

0:18:490:18:49

provision is due out soon. This man is helping to redesign the

0:18:490:18:49

provision is due out soon. This man is helping to redesign the service

0:18:490:18:49

is helping to redesign the service across

0:18:490:18:49

is helping to redesign the service across England.

0:18:490:18:51

is helping to redesign the service across England. £500

0:18:510:18:52

is helping to redesign the service across England. £500 million

0:18:520:18:52

is helping to redesign the service across England. £500 million over

0:18:520:18:52

across England. £500 million over two

0:18:520:18:52

across England. £500 million over two years

0:18:520:18:52

across England. £500 million over two years to

0:18:520:18:52

across England. £500 million over two years to deal

0:18:520:18:53

across England. £500 million over two years to deal with

0:18:530:18:54

across England. £500 million over two years to deal with the

0:18:540:18:54

across England. £500 million over two years to deal with the winter

0:18:540:18:54

two years to deal with the winter issue.

0:18:540:18:55

two years to deal with the winter issue. I

0:18:550:18:55

two years to deal with the winter issue. I have

0:18:550:18:55

two years to deal with the winter issue. I have heard

0:18:550:18:55

two years to deal with the winter issue. I have heard a

0:18:550:18:57

two years to deal with the winter issue. I have heard a lot

0:18:570:18:57

two years to deal with the winter issue. I have heard a lot of

0:18:570:18:58

two years to deal with the winter issue. I have heard a lot of people

0:18:580:18:58

issue. I have heard a lot of people talking

0:18:580:18:58

issue. I have heard a lot of people talking about

0:18:580:18:58

issue. I have heard a lot of people talking about plasters

0:18:580:18:58

issue. I have heard a lot of people talking about plasters for

0:18:580:18:58

issue. I have heard a lot of people talking about plasters for that.

0:18:580:19:00

talking about plasters for that. What

0:19:000:19:00

talking about plasters for that. What do

0:19:000:19:01

talking about plasters for that. What do you

0:19:010:19:01

talking about plasters for that. What do you say

0:19:010:19:01

talking about plasters for that. What do you say in

0:19:010:19:01

talking about plasters for that. What do you say in It's

0:19:010:19:01

talking about plasters for that. What do you say in It's rather

0:19:010:19:01

What do you say in It's rather emotive,

0:19:010:19:01

What do you say in It's rather emotive, but

0:19:010:19:04

What do you say in It's rather emotive, but the

0:19:040:19:04

What do you say in It's rather emotive, but the NHS

0:19:040:19:05

What do you say in It's rather emotive, but the NHS is

0:19:050:19:05

What do you say in It's rather emotive, but the NHS is grateful

0:19:050:19:05

What do you say in It's rather emotive, but the NHS is grateful for

0:19:050:19:05

emotive, but the NHS is grateful for that

0:19:050:19:05

emotive, but the NHS is grateful for that money

0:19:050:19:05

emotive, but the NHS is grateful for that money fromment

0:19:050:19:05

emotive, but the NHS is grateful for that money fromment Department

0:19:050:19:06

emotive, but the NHS is grateful for that money fromment Department of

0:19:060:19:06

that money fromment Department of Health.

0:19:060:19:07

that money fromment Department of Health. What

0:19:070:19:07

that money fromment Department of Health. What we

0:19:070:19:07

that money fromment Department of Health. What we have

0:19:070:19:07

that money fromment Department of Health. What we have to

0:19:070:19:07

that money fromment Department of Health. What we have to do

0:19:070:19:07

that money fromment Department of Health. What we have to do with

0:19:070:19:07

that money fromment Department of Health. What we have to do with that

0:19:070:19:08

Health. What we have to do with that money

0:19:080:19:08

Health. What we have to do with that money is

0:19:080:19:09

Health. What we have to do with that money is we

0:19:090:19:09

Health. What we have to do with that money is we can

0:19:090:19:09

Health. What we have to do with that money is we can optimise

0:19:090:19:10

Health. What we have to do with that money is we can optimise this

0:19:100:19:10

money is we can optimise this current

0:19:100:19:10

money is we can optimise this current model

0:19:100:19:11

money is we can optimise this current model of

0:19:110:19:11

money is we can optimise this current model of care

0:19:110:19:11

money is we can optimise this current model of care that

0:19:110:19:11

money is we can optimise this current model of care that we

0:19:110:19:12

money is we can optimise this current model of care that we have

0:19:120:19:13

current model of care that we have to

0:19:130:19:13

current model of care that we have to reduce

0:19:130:19:13

current model of care that we have to reduce the

0:19:130:19:15

current model of care that we have to reduce the pressures

0:19:150:19:15

current model of care that we have to reduce the pressures over

0:19:150:19:15

current model of care that we have to reduce the pressures over the

0:19:150:19:15

to reduce the pressures over the next

0:19:150:19:15

to reduce the pressures over the next two

0:19:150:19:15

to reduce the pressures over the next two years.

0:19:150:19:17

to reduce the pressures over the next two years. Are

0:19:170:19:17

to reduce the pressures over the next two years. Are things

0:19:170:19:17

to reduce the pressures over the next two years. Are things safe?

0:19:170:19:17

to reduce the pressures over the next two years. Are things safe?At

0:19:170:19:19

next two years. Are things safe?At moment,

0:19:190:19:19

next two years. Are things safe?At moment, our

0:19:190:19:19

next two years. Are things safe?At moment, our figures

0:19:190:19:19

next two years. Are things safe?At moment, our figures for

0:19:190:19:21

next two years. Are things safe?At moment, our figures for this

0:19:210:19:21

next two years. Are things safe?At moment, our figures for this summer

0:19:210:19:21

moment, our figures for this summer period

0:19:210:19:22

moment, our figures for this summer period look

0:19:220:19:22

moment, our figures for this summer period look very

0:19:220:19:22

moment, our figures for this summer period look very good.

0:19:220:19:23

moment, our figures for this summer period look very good. Is

0:19:230:19:24

moment, our figures for this summer period look very good. Is it

0:19:240:19:24

moment, our figures for this summer period look very good. Is it safe?

0:19:240:19:24

period look very good. Is it safe? We

0:19:240:19:24

period look very good. Is it safe? We are

0:19:240:19:24

period look very good. Is it safe? We are monitoring

0:19:240:19:24

period look very good. Is it safe? We are monitoring safety.

0:19:240:19:26

period look very good. Is it safe? We are monitoring safety. I

0:19:260:19:26

period look very good. Is it safe? We are monitoring safety. I can't

0:19:260:19:26

We are monitoring safety. I can't give

0:19:260:19:26

We are monitoring safety. I can't give you

0:19:260:19:27

We are monitoring safety. I can't give you a

0:19:270:19:27

We are monitoring safety. I can't give you a prediction

0:19:270:19:27

We are monitoring safety. I can't give you a prediction of

0:19:270:19:27

We are monitoring safety. I can't give you a prediction of what

0:19:270:19:29

We are monitoring safety. I can't give you a prediction of what will

0:19:290:19:29

give you a prediction of what will happen.

0:19:290:19:29

give you a prediction of what will happen. What

0:19:290:19:29

give you a prediction of what will happen. What I

0:19:290:19:30

give you a prediction of what will happen. What I can

0:19:300:19:30

give you a prediction of what will happen. What I can guarantee

0:19:300:19:30

give you a prediction of what will happen. What I can guarantee though

0:19:300:19:30

happen. What I can guarantee though is

0:19:300:19:32

happen. What I can guarantee though is that

0:19:320:19:32

happen. What I can guarantee though is that the

0:19:320:19:33

happen. What I can guarantee though is that the local

0:19:330:19:33

happen. What I can guarantee though is that the local areas

0:19:330:19:33

happen. What I can guarantee though is that the local areas are

0:19:330:19:33

happen. What I can guarantee though is that the local areas are doing

0:19:330:19:33

is that the local areas are doing everything

0:19:330:19:33

is that the local areas are doing everything they

0:19:330:19:33

is that the local areas are doing everything they can

0:19:330:19:34

is that the local areas are doing everything they can to

0:19:340:19:36

is that the local areas are doing everything they can to create

0:19:360:19:36

is that the local areas are doing everything they can to create a

0:19:360:19:36

everything they can to create a system

0:19:360:19:36

everything they can to create a system going

0:19:360:19:37

everything they can to create a system going forward

0:19:370:19:37

everything they can to create a system going forward that

0:19:370:19:37

everything they can to create a system going forward that has

0:19:370:19:37

everything they can to create a system going forward that has as

0:19:370:19:37

system going forward that has as many

0:19:370:19:37

system going forward that has as many safety

0:19:370:19:37

system going forward that has as many safety guards

0:19:370:19:38

system going forward that has as many safety guards in

0:19:380:19:38

system going forward that has as many safety guards in it

0:19:380:19:38

system going forward that has as many safety guards in it as

0:19:380:19:39

many safety guards in it as possible.

0:19:390:19:39

many safety guards in it as possible. ——

0:19:390:19:39

many safety guards in it as possible. —— safeguards

0:19:390:19:40

many safety guards in it as possible. —— safeguards in

0:19:400:19:40

many safety guards in it as possible. —— safeguards in it

0:19:400:19:41

many safety guards in it as possible. —— safeguards in it as

0:19:410:19:41

possible. —— safeguards in it as possible.

0:19:410:19:41

possible. —— safeguards in it as possible. The

0:19:410:19:41

possible. —— safeguards in it as possible. The report

0:19:410:19:41

possible. —— safeguards in it as possible. The report is

0:19:410:19:41

possible. —— safeguards in it as possible. The report is due

0:19:410:19:42

possible. —— safeguards in it as possible. The report is due out

0:19:420:19:43

possible. —— safeguards in it as possible. The report is due out this

0:19:430:19:43

possible. The report is due out this auple

0:19:430:19:43

possible. The report is due out this auple uple.

0:19:430:19:43

possible. The report is due out this auple uple. ——

0:19:430:19:43

possible. The report is due out this auple uple. —— autumn.

0:19:430:19:46

possible. The report is due out this auple uple. —— autumn. There

0:19:460:19:47

possible. The report is due out this auple uple. —— autumn. There are

0:19:470:19:48

auple uple. —— autumn. There are some

0:19:480:19:48

auple uple. —— autumn. There are some of

0:19:480:19:49

auple uple. —— autumn. There are some of the

0:19:490:19:49

auple uple. —— autumn. There are some of the solutions

0:19:490:19:50

auple uple. —— autumn. There are some of the solutions being

0:19:500:19:50

auple uple. —— autumn. There are some of the solutions being looked

0:19:500:19:50

some of the solutions being looked at

0:19:500:19:50

some of the solutions being looked at now,

0:19:500:19:52

some of the solutions being looked at now, but

0:19:520:19:52

some of the solutions being looked at now, but how

0:19:520:19:52

some of the solutions being looked at now, but how have

0:19:520:19:52

some of the solutions being looked at now, but how have things

0:19:520:19:52

some of the solutions being looked at now, but how have things changed

0:19:520:19:54

at now, but how have things changed Jean

0:19:540:19:54

at now, but how have things changed Jean from

0:19:540:19:54

at now, but how have things changed Jean from Essex

0:19:540:19:55

at now, but how have things changed Jean from Essex joined

0:19:550:19:55

at now, but how have things changed Jean from Essex joined the

0:19:550:19:55

at now, but how have things changed Jean from Essex joined the NHS

0:19:550:19:58

at now, but how have things changed Jean from Essex joined the NHS as

0:19:580:19:58

at now, but how have things changed Jean from Essex joined the NHS as a

0:19:580:19:58

Jean from Essex joined the NHS as a nurse

0:19:580:19:58

Jean from Essex joined the NHS as a nurse nine

0:19:580:19:58

Jean from Essex joined the NHS as a nurse nine years

0:19:580:19:59

Jean from Essex joined the NHS as a nurse nine years after

0:19:590:19:59

Jean from Essex joined the NHS as a nurse nine years after it

0:19:590:19:59

Jean from Essex joined the NHS as a nurse nine years after it started.

0:19:590:20:02

nurse nine years after it started. She

0:20:020:20:02

nurse nine years after it started. She spent

0:20:020:20:02

nurse nine years after it started. She spent 56

0:20:020:20:02

nurse nine years after it started. She spent 56 years

0:20:020:20:02

nurse nine years after it started. She spent 56 years working

0:20:020:20:02

nurse nine years after it started. She spent 56 years working on

0:20:020:20:03

nurse nine years after it started. She spent 56 years working on the

0:20:030:20:03

She spent 56 years working on the wards

0:20:030:20:03

She spent 56 years working on the wards and

0:20:030:20:03

She spent 56 years working on the wards and in

0:20:030:20:03

She spent 56 years working on the wards and in A&E,

0:20:030:20:06

She spent 56 years working on the wards and in A&E, before

0:20:060:20:06

She spent 56 years working on the wards and in A&E, before retiring

0:20:060:20:07

wards and in A&E, before retiring last

0:20:070:20:07

wards and in A&E, before retiring last year.

0:20:070:20:07

wards and in A&E, before retiring last year. She

0:20:070:20:07

wards and in A&E, before retiring last year. She tells

0:20:070:20:07

wards and in A&E, before retiring last year. She tells us

0:20:070:20:07

wards and in A&E, before retiring last year. She tells us what

0:20:070:20:07

wards and in A&E, before retiring last year. She tells us what she

0:20:070:20:08

last year. She tells us what she thinks

0:20:080:20:08

last year. She tells us what she thinks has

0:20:080:20:08

last year. She tells us what she thinks has improved

0:20:080:20:08

last year. She tells us what she thinks has improved and

0:20:080:20:12

last year. She tells us what she thinks has improved and what

0:20:120:20:12

last year. She tells us what she thinks has improved and what has

0:20:120:20:12

last year. She tells us what she thinks has improved and what has got

0:20:120:20:13

thinks has improved and what has got worst

0:20:130:20:13

thinks has improved and what has got worst and also

0:20:130:20:13

thinks has improved and what has got worst and also has

0:20:130:20:13

thinks has improved and what has got worst and also has some

0:20:130:20:13

thinks has improved and what has got worst and also has some ideas

0:20:130:20:13

thinks has improved and what has got worst and also has some ideas on

0:20:130:20:14

thinks has improved and what has got worst and also has some ideas on how

0:20:140:20:14

worst and also has some ideas on how things

0:20:140:20:14

worst and also has some ideas on how things can

0:20:140:20:14

worst and also has some ideas on how things can be

0:20:140:20:15

worst and also has some ideas on how things can be made

0:20:150:20:15

worst and also has some ideas on how things can be made better.

0:20:150:20:16

worst and also has some ideas on how things can be made better. Now

0:20:160:20:16

worst and also has some ideas on how things can be made better. Now aged

0:20:160:20:16

things can be made better. Now aged 74

0:20:160:20:16

things can be made better. Now aged 74 Jean

0:20:160:20:16

things can be made better. Now aged 74 Jean recently

0:20:160:20:16

things can be made better. Now aged 74 Jean recently retired

0:20:160:20:17

things can be made better. Now aged 74 Jean recently retired at

0:20:170:20:17

74 Jean recently retired at Britain's

0:20:170:20:17

74 Jean recently retired at Britain's longest—serving

0:20:170:20:17

74 Jean recently retired at Britain's longest—serving nurse,

0:20:170:20:18

Britain's longest—serving nurse, although

0:20:180:20:19

Britain's longest—serving nurse, although she

0:20:190:20:19

Britain's longest—serving nurse, although she still

0:20:190:20:19

Britain's longest—serving nurse, although she still trains

0:20:190:20:20

Britain's longest—serving nurse, although she still trains at

0:20:200:20:20

although she still trains at Southend

0:20:200:20:20

although she still trains at Southend Hospital.

0:20:200:20:20

although she still trains at Southend Hospital. How

0:20:200:20:22

although she still trains at Southend Hospital. How does

0:20:220:20:22

although she still trains at Southend Hospital. How does it

0:20:220:20:22

Southend Hospital. How does it compare

0:20:220:20:22

Southend Hospital. How does it compare to

0:20:220:20:22

Southend Hospital. How does it compare to the

0:20:220:20:23

Southend Hospital. How does it compare to the one

0:20:230:20:24

Southend Hospital. How does it compare to the one she

0:20:240:20:24

Southend Hospital. How does it compare to the one she joined

0:20:240:20:24

Southend Hospital. How does it compare to the one she joined more

0:20:240:20:25

compare to the one she joined more than

0:20:250:20:25

compare to the one she joined more than five

0:20:250:20:25

compare to the one she joined more than five decades

0:20:250:20:26

compare to the one she joined more than five decades ago?

0:20:260:20:28

compare to the one she joined more than five decades ago? I

0:20:280:20:28

compare to the one she joined more than five decades ago? I joined

0:20:280:20:30

compare to the one she joined more than five decades ago? I joined in

0:20:300:20:30

than five decades ago? I joined in 1956.

0:20:300:20:32

than five decades ago? I joined in 1956. I

0:20:320:20:32

than five decades ago? I joined in 1956. I began

0:20:320:20:33

than five decades ago? I joined in 1956. I began a

0:20:330:20:34

than five decades ago? I joined in 1956. I began a three—year

0:20:340:20:34

than five decades ago? I joined in 1956. I began a three—year training.

0:20:340:20:34

1956. I began a three—year training. It

0:20:340:20:35

1956. I began a three—year training. It was

0:20:350:20:35

1956. I began a three—year training. It was actually

0:20:350:20:36

1956. I began a three—year training. It was actually hands

0:20:360:20:36

1956. I began a three—year training. It was actually hands on

0:20:360:20:37

1956. I began a three—year training. It was actually hands on and

0:20:370:20:37

1956. I began a three—year training. It was actually hands on and on

0:20:370:20:38

1956. I began a three—year training. It was actually hands on and on the

0:20:380:20:38

It was actually hands on and on the job.

0:20:380:20:38

It was actually hands on and on the job. We

0:20:380:20:38

It was actually hands on and on the job. We did

0:20:380:20:39

It was actually hands on and on the job. We did back

0:20:390:20:39

It was actually hands on and on the job. We did back then

0:20:390:20:39

It was actually hands on and on the job. We did back then six

0:20:390:20:41

It was actually hands on and on the job. We did back then six days

0:20:410:20:41

It was actually hands on and on the job. We did back then six days a

0:20:410:20:41

job. We did back then six days a week.

0:20:410:20:42

job. We did back then six days a week. Very

0:20:420:20:44

job. We did back then six days a week. Very precious

0:20:440:20:44

job. We did back then six days a week. Very precious day

0:20:440:20:45

job. We did back then six days a week. Very precious day off

0:20:450:20:45

job. We did back then six days a week. Very precious day off and

0:20:450:20:45

job. We did back then six days a week. Very precious day off and even

0:20:450:20:45

week. Very precious day off and even more

0:20:450:20:45

week. Very precious day off and even more precious

0:20:450:20:45

week. Very precious day off and even more precious when

0:20:450:20:48

week. Very precious day off and even more precious when you

0:20:480:20:48

week. Very precious day off and even more precious when you were

0:20:480:20:49

week. Very precious day off and even more precious when you were on

0:20:490:20:49

more precious when you were on nights,

0:20:490:20:49

more precious when you were on nights, because

0:20:490:20:49

more precious when you were on nights, because you

0:20:490:20:49

more precious when you were on nights, because you had

0:20:490:20:49

more precious when you were on nights, because you had six

0:20:490:20:50

more precious when you were on nights, because you had six nights

0:20:500:20:52

nights, because you had six nights on

0:20:520:20:52

nights, because you had six nights on and

0:20:520:20:52

nights, because you had six nights on and one

0:20:520:20:53

nights, because you had six nights on and one off.

0:20:530:20:53

nights, because you had six nights on and one off. You

0:20:530:20:53

nights, because you had six nights on and one off. You had

0:20:530:20:53

nights, because you had six nights on and one off. You had to

0:20:530:20:53

nights, because you had six nights on and one off. You had to attend

0:20:530:20:53

on and one off. You had to attend lectures

0:20:530:20:54

on and one off. You had to attend lectures and

0:20:540:20:54

on and one off. You had to attend lectures and we

0:20:540:20:54

on and one off. You had to attend lectures and we were

0:20:540:20:54

on and one off. You had to attend lectures and we were in

0:20:540:20:54

on and one off. You had to attend lectures and we were in the

0:20:540:20:55

on and one off. You had to attend lectures and we were in the back

0:20:550:20:55

on and one off. You had to attend lectures and we were in the back row

0:20:550:20:56

lectures and we were in the back row and

0:20:560:20:56

lectures and we were in the back row and and

0:20:560:20:57

lectures and we were in the back row and and we

0:20:570:20:57

lectures and we were in the back row and and we may

0:20:570:20:58

lectures and we were in the back row and and we may nod

0:20:580:20:58

lectures and we were in the back row and and we may nod off.

0:20:580:20:59

lectures and we were in the back row and and we may nod off. The

0:20:590:21:00

lectures and we were in the back row and and we may nod off. The job

0:21:000:21:01

lectures and we were in the back row and and we may nod off. The job is

0:21:010:21:01

and and we may nod off. The job is interesting

0:21:010:21:02

and and we may nod off. The job is interesting and

0:21:020:21:02

and and we may nod off. The job is interesting and there's

0:21:020:21:02

and and we may nod off. The job is interesting and there's plenty

0:21:020:21:02

and and we may nod off. The job is interesting and there's plenty of

0:21:020:21:04

interesting and there's plenty of companionship

0:21:040:21:04

interesting and there's plenty of companionship and

0:21:040:21:04

interesting and there's plenty of companionship and the

0:21:040:21:04

interesting and there's plenty of companionship and the most

0:21:040:21:04

companionship and the most satisfying

0:21:040:21:05

companionship and the most satisfying job

0:21:050:21:05

companionship and the most satisfying job of

0:21:050:21:05

companionship and the most satisfying job of all,

0:21:050:21:05

companionship and the most satisfying job of all, healing.

0:21:050:21:06

companionship and the most satisfying job of all, healing. It

0:21:060:21:07

satisfying job of all, healing. It was

0:21:070:21:07

satisfying job of all, healing. It was hard

0:21:070:21:07

satisfying job of all, healing. It was hard work.

0:21:070:21:08

satisfying job of all, healing. It was hard work. Enjoyable,

0:21:080:21:08

satisfying job of all, healing. It was hard work. Enjoyable, because

0:21:080:21:09

was hard work. Enjoyable, because you

0:21:090:21:10

was hard work. Enjoyable, because you were

0:21:100:21:11

was hard work. Enjoyable, because you were being

0:21:110:21:11

was hard work. Enjoyable, because you were being trained

0:21:110:21:11

was hard work. Enjoyable, because you were being trained on

0:21:110:21:11

was hard work. Enjoyable, because you were being trained on the

0:21:110:21:13

was hard work. Enjoyable, because you were being trained on the job.

0:21:130:21:13

you were being trained on the job. Everything

0:21:130:21:13

you were being trained on the job. Everything was

0:21:130:21:14

you were being trained on the job. Everything was done

0:21:140:21:14

you were being trained on the job. Everything was done by

0:21:140:21:14

you were being trained on the job. Everything was done by us.

0:21:140:21:15

you were being trained on the job. Everything was done by us. We

0:21:150:21:16

you were being trained on the job. Everything was done by us. We had

0:21:160:21:16

Everything was done by us. We had very

0:21:160:21:16

Everything was done by us. We had very little

0:21:160:21:16

Everything was done by us. We had very little machinery

0:21:160:21:16

Everything was done by us. We had very little machinery to

0:21:160:21:17

Everything was done by us. We had very little machinery to help

0:21:170:21:18

Everything was done by us. We had very little machinery to help us

0:21:180:21:18

very little machinery to help us then.

0:21:180:21:18

very little machinery to help us then. We

0:21:180:21:19

very little machinery to help us then. We had

0:21:190:21:19

very little machinery to help us then. We had swift—hand

0:21:190:21:20

very little machinery to help us then. We had swift—hand watches

0:21:200:21:21

very little machinery to help us then. We had swift—hand watches and

0:21:210:21:21

then. We had swift—hand watches and counted

0:21:210:21:21

then. We had swift—hand watches and counted drips.

0:21:210:21:21

then. We had swift—hand watches and counted drips. If

0:21:210:21:21

then. We had swift—hand watches and counted drips. If someone

0:21:210:21:22

then. We had swift—hand watches and counted drips. If someone had

0:21:220:21:22

then. We had swift—hand watches and counted drips. If someone had an

0:21:220:21:23

counted drips. If someone had an infusion

0:21:230:21:24

counted drips. If someone had an infusion we

0:21:240:21:24

counted drips. If someone had an infusion we counted.

0:21:240:21:25

counted drips. If someone had an infusion we counted. The

0:21:250:21:25

counted drips. If someone had an infusion we counted. The uniforms

0:21:250:21:26

infusion we counted. The uniforms were

0:21:260:21:26

infusion we counted. The uniforms were longer

0:21:260:21:26

infusion we counted. The uniforms were longer and

0:21:260:21:27

infusion we counted. The uniforms were longer and we

0:21:270:21:27

infusion we counted. The uniforms were longer and we had

0:21:270:21:28

infusion we counted. The uniforms were longer and we had aprons,

0:21:280:21:28

infusion we counted. The uniforms were longer and we had aprons, which

0:21:280:21:30

were longer and we had aprons, which were

0:21:300:21:30

were longer and we had aprons, which were wonderful,

0:21:300:21:30

were longer and we had aprons, which were wonderful, because

0:21:300:21:30

were longer and we had aprons, which were wonderful, because you

0:21:300:21:31

were longer and we had aprons, which were wonderful, because you didn't

0:21:310:21:31

were wonderful, because you didn't need

0:21:310:21:31

were wonderful, because you didn't need a

0:21:310:21:32

were wonderful, because you didn't need a note

0:21:320:21:32

were wonderful, because you didn't need a note book

0:21:320:21:34

were wonderful, because you didn't need a note book or

0:21:340:21:34

were wonderful, because you didn't need a note book or paper,

0:21:340:21:34

were wonderful, because you didn't need a note book or paper, you

0:21:340:21:34

need a note book or paper, you turned

0:21:340:21:34

need a note book or paper, you turned the

0:21:340:21:34

need a note book or paper, you turned the hem

0:21:340:21:35

need a note book or paper, you turned the hem up

0:21:350:21:37

need a note book or paper, you turned the hem up and

0:21:370:21:37

need a note book or paper, you turned the hem up and wrote

0:21:370:21:37

need a note book or paper, you turned the hem up and wrote all

0:21:370:21:37

need a note book or paper, you turned the hem up and wrote all your

0:21:370:21:37

turned the hem up and wrote all your notes

0:21:370:21:38

turned the hem up and wrote all your notes on

0:21:380:21:38

turned the hem up and wrote all your notes on the

0:21:380:21:38

turned the hem up and wrote all your notes on the inside

0:21:380:21:41

turned the hem up and wrote all your notes on the inside of

0:21:410:21:42

turned the hem up and wrote all your notes on the inside of the

0:21:420:21:42

turned the hem up and wrote all your notes on the inside of the hem.

0:21:420:21:42

turned the hem up and wrote all your notes on the inside of the hem. Then

0:21:420:21:42

notes on the inside of the hem. Then when

0:21:420:21:42

notes on the inside of the hem. Then when the

0:21:420:21:42

notes on the inside of the hem. Then when the apron

0:21:420:21:43

notes on the inside of the hem. Then when the apron went

0:21:430:21:43

notes on the inside of the hem. Then when the apron went to

0:21:430:21:43

notes on the inside of the hem. Then when the apron went to the

0:21:430:21:43

notes on the inside of the hem. Then when the apron went to the lawedary,

0:21:430:21:43

when the apron went to the lawedary, it

0:21:430:21:44

when the apron went to the lawedary, it all

0:21:440:21:45

when the apron went to the lawedary, it all went

0:21:450:21:45

when the apron went to the lawedary, it all went so

0:21:450:21:45

when the apron went to the lawedary, it all went so there

0:21:450:21:45

when the apron went to the lawedary, it all went so there was

0:21:450:21:45

when the apron went to the lawedary, it all went so there was no

0:21:450:21:45

when the apron went to the lawedary, it all went so there was no problem

0:21:450:21:46

it all went so there was no problem with

0:21:460:21:46

it all went so there was no problem with patient

0:21:460:21:46

it all went so there was no problem with patient confidentiality.

0:21:460:21:47

it all went so there was no problem with patient confidentiality. By

0:21:470:21:47

it all went so there was no problem with patient confidentiality. By the

0:21:470:21:47

with patient confidentiality. By the end

0:21:470:21:47

with patient confidentiality. By the end of

0:21:470:21:47

with patient confidentiality. By the end of the

0:21:470:21:48

with patient confidentiality. By the end of the first

0:21:480:21:48

with patient confidentiality. By the end of the first year,

0:21:480:21:49

with patient confidentiality. By the end of the first year, we

0:21:490:21:49

with patient confidentiality. By the end of the first year, we were

0:21:490:21:50

end of the first year, we were expected

0:21:500:21:50

end of the first year, we were expected to

0:21:500:21:50

end of the first year, we were expected to actually

0:21:500:21:50

end of the first year, we were expected to actually run

0:21:500:21:51

end of the first year, we were expected to actually run a

0:21:510:21:52

end of the first year, we were expected to actually run a ward

0:21:520:21:52

end of the first year, we were expected to actually run a ward if

0:21:520:21:52

expected to actually run a ward if we

0:21:520:21:52

expected to actually run a ward if we were

0:21:520:21:52

expected to actually run a ward if we were short.

0:21:520:21:53

expected to actually run a ward if we were short. You

0:21:530:21:53

expected to actually run a ward if we were short. You were

0:21:530:21:54

expected to actually run a ward if we were short. You were expected

0:21:540:21:54

expected to actually run a ward if we were short. You were expected to

0:21:540:21:55

we were short. You were expected to take

0:21:550:21:55

we were short. You were expected to take over,

0:21:550:21:55

we were short. You were expected to take over, which

0:21:550:21:56

we were short. You were expected to take over, which was

0:21:560:21:56

we were short. You were expected to take over, which was quite

0:21:560:21:58

we were short. You were expected to take over, which was quite scary

0:21:580:21:58

we were short. You were expected to take over, which was quite scary at

0:21:580:21:58

take over, which was quite scary at first,

0:21:580:21:59

take over, which was quite scary at first, but

0:21:590:21:59

take over, which was quite scary at first, but it

0:21:590:21:59

take over, which was quite scary at first, but it was

0:21:590:21:59

take over, which was quite scary at first, but it was one

0:21:590:21:59

take over, which was quite scary at first, but it was one of

0:21:590:22:01

take over, which was quite scary at first, but it was one of those

0:22:010:22:01

first, but it was one of those things

0:22:010:22:01

first, but it was one of those things you

0:22:010:22:01

first, but it was one of those things you got

0:22:010:22:01

first, but it was one of those things you got used

0:22:010:22:01

first, but it was one of those things you got used to.

0:22:010:22:03

first, but it was one of those things you got used to. Nurse

0:22:030:22:03

things you got used to. Nurse training

0:22:030:22:03

things you got used to. Nurse training now

0:22:030:22:04

things you got used to. Nurse training now does

0:22:040:22:04

things you got used to. Nurse training now does concern

0:22:040:22:04

things you got used to. Nurse training now does concern me

0:22:040:22:04

things you got used to. Nurse training now does concern me a

0:22:040:22:05

training now does concern me a little.

0:22:050:22:05

training now does concern me a little. It's

0:22:050:22:06

training now does concern me a little. It's university

0:22:060:22:06

training now does concern me a little. It's university based.

0:22:060:22:07

training now does concern me a little. It's university based. There

0:22:070:22:08

little. It's university based. There is

0:22:080:22:08

little. It's university based. There is a

0:22:080:22:08

little. It's university based. There is a lot

0:22:080:22:09

little. It's university based. There is a lot of

0:22:090:22:09

little. It's university based. There is a lot of paperwork

0:22:090:22:09

little. It's university based. There is a lot of paperwork involved.

0:22:090:22:11

little. It's university based. There is a lot of paperwork involved. It

0:22:110:22:12

is a lot of paperwork involved. It isn't

0:22:120:22:12

is a lot of paperwork involved. It isn't as

0:22:120:22:13

is a lot of paperwork involved. It isn't as patient

0:22:130:22:14

is a lot of paperwork involved. It isn't as patient based

0:22:140:22:14

is a lot of paperwork involved. It isn't as patient based as

0:22:140:22:15

is a lot of paperwork involved. It isn't as patient based as ours

0:22:150:22:15

is a lot of paperwork involved. It isn't as patient based as ours was.

0:22:150:22:16

isn't as patient based as ours was. I

0:22:160:22:16

isn't as patient based as ours was. I think

0:22:160:22:16

isn't as patient based as ours was. I think that's

0:22:160:22:17

isn't as patient based as ours was. I think that's a

0:22:170:22:17

isn't as patient based as ours was. I think that's a pity.

0:22:170:22:20

isn't as patient based as ours was. I think that's a pity. There's

0:22:200:22:21

isn't as patient based as ours was. I think that's a pity. There's been

0:22:210:22:21

I think that's a pity. There's been a

0:22:210:22:22

I think that's a pity. There's been a huge

0:22:220:22:22

I think that's a pity. There's been a huge improvement

0:22:220:22:22

I think that's a pity. There's been a huge improvement in

0:22:220:22:23

I think that's a pity. There's been a huge improvement in the

0:22:230:22:24

I think that's a pity. There's been a huge improvement in the treatment

0:22:240:22:24

a huge improvement in the treatment for

0:22:240:22:24

a huge improvement in the treatment for illnesses.

0:22:240:22:24

a huge improvement in the treatment for illnesses. When

0:22:240:22:25

a huge improvement in the treatment for illnesses. When I

0:22:250:22:25

a huge improvement in the treatment for illnesses. When I started

0:22:250:22:26

a huge improvement in the treatment for illnesses. When I started my

0:22:260:22:27

for illnesses. When I started my training

0:22:270:22:27

for illnesses. When I started my training TB

0:22:270:22:28

for illnesses. When I started my training TB was

0:22:280:22:28

for illnesses. When I started my training TB was a

0:22:280:22:28

for illnesses. When I started my training TB was a big

0:22:280:22:28

for illnesses. When I started my training TB was a big problem.

0:22:280:22:29

for illnesses. When I started my training TB was a big problem. It

0:22:290:22:30

training TB was a big problem. It was

0:22:300:22:30

training TB was a big problem. It was rife.

0:22:300:22:31

training TB was a big problem. It was rife. We

0:22:310:22:31

training TB was a big problem. It was rife. We had

0:22:310:22:32

training TB was a big problem. It was rife. We had 72

0:22:320:22:32

training TB was a big problem. It was rife. We had 72 beds

0:22:320:22:33

training TB was a big problem. It was rife. We had 72 beds always

0:22:330:22:33

was rife. We had 72 beds always full.

0:22:330:22:34

was rife. We had 72 beds always full. We

0:22:340:22:34

was rife. We had 72 beds always full. We used

0:22:340:22:35

was rife. We had 72 beds always full. We used to

0:22:350:22:35

was rife. We had 72 beds always full. We used to have

0:22:350:22:36

was rife. We had 72 beds always full. We used to have a

0:22:360:22:36

was rife. We had 72 beds always full. We used to have a mobile

0:22:360:22:37

was rife. We had 72 beds always full. We used to have a mobile x—ray

0:22:370:22:37

full. We used to have a mobile x—ray vehicle

0:22:370:22:38

full. We used to have a mobile x—ray vehicle that

0:22:380:22:38

full. We used to have a mobile x—ray vehicle that went

0:22:380:22:39

full. We used to have a mobile x—ray vehicle that went around

0:22:390:22:39

full. We used to have a mobile x—ray vehicle that went around to

0:22:390:22:40

full. We used to have a mobile x—ray vehicle that went around to schools

0:22:400:22:41

vehicle that went around to schools and

0:22:410:22:41

vehicle that went around to schools and factories.

0:22:410:22:41

vehicle that went around to schools and factories. Various

0:22:410:22:42

vehicle that went around to schools and factories. Various places

0:22:420:22:43

vehicle that went around to schools and factories. Various places like

0:22:430:22:43

and factories. Various places like that.

0:22:430:22:44

and factories. Various places like that. Doing

0:22:440:22:44

and factories. Various places like that. Doing x—rays

0:22:440:22:44

and factories. Various places like that. Doing x—rays just

0:22:440:22:44

and factories. Various places like that. Doing x—rays just to

0:22:440:22:45

and factories. Various places like that. Doing x—rays just to check

0:22:450:22:46

that. Doing x—rays just to check there

0:22:460:22:46

that. Doing x—rays just to check there was

0:22:460:22:46

that. Doing x—rays just to check there was no

0:22:460:22:47

that. Doing x—rays just to check there was no tuberculosis

0:22:470:22:47

that. Doing x—rays just to check there was no tuberculosis around

0:22:470:22:48

there was no tuberculosis around that

0:22:480:22:49

there was no tuberculosis around that was

0:22:490:22:49

there was no tuberculosis around that was undiagnosed.

0:22:490:22:50

there was no tuberculosis around that was undiagnosed. Within

0:22:500:22:51

there was no tuberculosis around that was undiagnosed. Within three

0:22:510:22:52

that was undiagnosed. Within three years

0:22:520:22:53

that was undiagnosed. Within three years or

0:22:530:22:53

that was undiagnosed. Within three years or four

0:22:530:22:54

that was undiagnosed. Within three years or four years

0:22:540:22:54

that was undiagnosed. Within three years or four years of

0:22:540:22:54

that was undiagnosed. Within three years or four years of my

0:22:540:22:55

that was undiagnosed. Within three years or four years of my starting

0:22:550:22:56

years or four years of my starting work

0:22:560:22:56

years or four years of my starting work on

0:22:560:22:56

years or four years of my starting work on there,

0:22:560:22:57

years or four years of my starting work on there, tuberculosis

0:22:570:22:58

years or four years of my starting work on there, tuberculosis had

0:22:580:22:58

work on there, tuberculosis had almost

0:22:580:22:58

work on there, tuberculosis had almost gone.

0:22:580:22:59

work on there, tuberculosis had almost gone. Medical

0:22:590:23:00

work on there, tuberculosis had almost gone. Medical techniques

0:23:000:23:01

work on there, tuberculosis had almost gone. Medical techniques have

0:23:010:23:01

almost gone. Medical techniques have changed.

0:23:010:23:02

almost gone. Medical techniques have changed. I

0:23:020:23:02

almost gone. Medical techniques have changed. I remember

0:23:020:23:02

almost gone. Medical techniques have changed. I remember the

0:23:020:23:02

almost gone. Medical techniques have changed. I remember the first

0:23:020:23:03

almost gone. Medical techniques have changed. I remember the first time

0:23:030:23:03

almost gone. Medical techniques have changed. I remember the first time I

0:23:030:23:04

changed. I remember the first time I saw

0:23:040:23:04

changed. I remember the first time I saw CPR,

0:23:040:23:05

changed. I remember the first time I saw CPR, or

0:23:050:23:05

changed. I remember the first time I saw CPR, or I

0:23:050:23:05

changed. I remember the first time I saw CPR, or I heard

0:23:050:23:07

changed. I remember the first time I saw CPR, or I heard the

0:23:070:23:07

changed. I remember the first time I saw CPR, or I heard the word

0:23:070:23:08

changed. I remember the first time I saw CPR, or I heard the word and

0:23:080:23:08

changed. I remember the first time I saw CPR, or I heard the word and I

0:23:080:23:08

saw CPR, or I heard the word and I was

0:23:080:23:10

saw CPR, or I heard the word and I was with

0:23:100:23:10

saw CPR, or I heard the word and I was with a

0:23:100:23:10

saw CPR, or I heard the word and I was with a consult

0:23:100:23:10

saw CPR, or I heard the word and I was with a consult consultant

0:23:100:23:10

saw CPR, or I heard the word and I was with a consult consultant and

0:23:100:23:11

saw CPR, or I heard the word and I was with a consult consultant and we

0:23:110:23:11

was with a consult consultant and we called

0:23:110:23:12

was with a consult consultant and we called to

0:23:120:23:12

was with a consult consultant and we called to see

0:23:120:23:13

was with a consult consultant and we called to see a

0:23:130:23:13

was with a consult consultant and we called to see a lady

0:23:130:23:13

was with a consult consultant and we called to see a lady to

0:23:130:23:13

was with a consult consultant and we called to see a lady to make

0:23:130:23:13

was with a consult consultant and we called to see a lady to make sure

0:23:130:23:13

called to see a lady to make sure she

0:23:130:23:15

called to see a lady to make sure she was

0:23:150:23:15

called to see a lady to make sure she was making

0:23:150:23:15

called to see a lady to make sure she was making progress

0:23:150:23:15

called to see a lady to make sure she was making progress and

0:23:150:23:16

called to see a lady to make sure she was making progress and we

0:23:160:23:16

she was making progress and we walked

0:23:160:23:16

she was making progress and we walked into

0:23:160:23:16

she was making progress and we walked into the

0:23:160:23:17

she was making progress and we walked into the room

0:23:170:23:18

she was making progress and we walked into the room and

0:23:180:23:18

she was making progress and we walked into the room and she

0:23:180:23:18

walked into the room and she actually

0:23:180:23:18

walked into the room and she actually arrested.

0:23:180:23:20

walked into the room and she actually arrested. I

0:23:200:23:20

walked into the room and she actually arrested. I thought

0:23:200:23:20

walked into the room and she actually arrested. I thought she

0:23:200:23:20

walked into the room and she actually arrested. I thought she had

0:23:200:23:20

actually arrested. I thought she had just

0:23:200:23:20

actually arrested. I thought she had just died.

0:23:200:23:22

actually arrested. I thought she had just died. The

0:23:220:23:22

actually arrested. I thought she had just died. The consultant

0:23:220:23:22

actually arrested. I thought she had just died. The consultant said,

0:23:220:23:22

just died. The consultant said, "I've

0:23:220:23:22

just died. The consultant said, "I've been

0:23:220:23:23

just died. The consultant said, "I've been learning

0:23:230:23:24

just died. The consultant said, "I've been learning about

0:23:240:23:24

just died. The consultant said, "I've been learning about this."

0:23:240:23:24

just died. The consultant said, "I've been learning about this." We

0:23:240:23:26

"I've been learning about this." We did

0:23:260:23:26

"I've been learning about this." We did this

0:23:260:23:26

"I've been learning about this." We did this and

0:23:260:23:26

"I've been learning about this." We did this and that.

0:23:260:23:27

"I've been learning about this." We did this and that. He

0:23:270:23:27

"I've been learning about this." We did this and that. He got

0:23:270:23:27

"I've been learning about this." We did this and that. He got me

0:23:270:23:30

"I've been learning about this." We did this and that. He got me going

0:23:300:23:30

did this and that. He got me going and

0:23:300:23:30

did this and that. He got me going and the

0:23:300:23:30

did this and that. He got me going and the lady

0:23:300:23:31

did this and that. He got me going and the lady came

0:23:310:23:31

did this and that. He got me going and the lady came back

0:23:310:23:31

did this and that. He got me going and the lady came back very

0:23:310:23:31

did this and that. He got me going and the lady came back very quickly

0:23:310:23:31

and the lady came back very quickly and

0:23:310:23:35

and the lady came back very quickly and went

0:23:350:23:35

and the lady came back very quickly and went home

0:23:350:23:35

and the lady came back very quickly and went home fit

0:23:350:23:35

and the lady came back very quickly and went home fit and

0:23:350:23:35

and the lady came back very quickly and went home fit and well.

0:23:350:23:35

and the lady came back very quickly and went home fit and well. It

0:23:350:23:36

and the lady came back very quickly and went home fit and well. It was

0:23:360:23:36

and the lady came back very quickly and went home fit and well. It was a

0:23:360:23:36

and went home fit and well. It was a minor

0:23:360:23:36

and went home fit and well. It was a minor miracle

0:23:360:23:36

and went home fit and well. It was a minor miracle to

0:23:360:23:36

and went home fit and well. It was a minor miracle to me.

0:23:360:23:40

and went home fit and well. It was a minor miracle to me. In

0:23:400:23:40

and went home fit and well. It was a minor miracle to me. In the

0:23:400:23:40

and went home fit and well. It was a minor miracle to me. In the days

0:23:400:23:40

minor miracle to me. In the days when

0:23:400:23:40

minor miracle to me. In the days when I trained and when

0:23:400:23:41

minor miracle to me. In the days when I trained and when I

0:23:410:23:41

minor miracle to me. In the days when I trained and when I was

0:23:410:23:41

minor miracle to me. In the days when I trained and when I was a

0:23:410:23:41

when I trained and when I was a staff

0:23:410:23:41

when I trained and when I was a staff nurse,

0:23:410:23:41

when I trained and when I was a staff nurse, the

0:23:410:23:42

when I trained and when I was a staff nurse, the sister

0:23:420:23:45

when I trained and when I was a staff nurse, the sister was

0:23:450:23:45

staff nurse, the sister was responsible

0:23:450:23:46

staff nurse, the sister was responsible for

0:23:460:23:46

staff nurse, the sister was responsible for everything

0:23:460:23:46

responsible for everything on the ward, including her

0:23:460:23:46

responsible for everything on the ward, including her domestic

0:23:460:23:46

responsible for everything on the ward, including her domestic staff.

0:23:460:23:47

ward, including her domestic staff. Every

0:23:470:23:47

ward, including her domestic staff. Every morning

0:23:470:23:47

ward, including her domestic staff. Every morning there

0:23:470:23:47

ward, including her domestic staff. Every morning there was

0:23:470:23:47

ward, including her domestic staff. Every morning there was an

0:23:470:23:47

Every morning there was an inspection

0:23:470:23:49

Every morning there was an inspection by

0:23:490:23:50

Every morning there was an inspection by the

0:23:500:23:50

Every morning there was an inspection by the ward

0:23:500:23:50

Every morning there was an inspection by the ward sister

0:23:500:23:50

Every morning there was an inspection by the ward sister and

0:23:500:23:50

inspection by the ward sister and everything

0:23:500:23:50

inspection by the ward sister and everything had

0:23:500:23:51

inspection by the ward sister and everything had to

0:23:510:23:51

inspection by the ward sister and everything had to be

0:23:510:23:51

inspection by the ward sister and everything had to be spotless

0:23:510:23:51

inspection by the ward sister and everything had to be spotless and

0:23:510:23:51

everything had to be spotless and she

0:23:510:23:52

everything had to be spotless and she would

0:23:520:23:52

everything had to be spotless and she would notice

0:23:520:23:52

everything had to be spotless and she would notice if

0:23:520:23:53

everything had to be spotless and she would notice if it

0:23:530:23:53

everything had to be spotless and she would notice if it wasn't.

0:23:530:23:53

everything had to be spotless and she would notice if it wasn't. We

0:23:530:23:53

she would notice if it wasn't. We hadn't

0:23:530:23:53

she would notice if it wasn't. We hadn't the

0:23:530:23:55

she would notice if it wasn't. We hadn't the awful

0:23:550:23:55

she would notice if it wasn't. We hadn't the awful MRSA

0:23:550:23:55

she would notice if it wasn't. We hadn't the awful MRSA and

0:23:550:23:55

she would notice if it wasn't. We hadn't the awful MRSA and the

0:23:550:23:55

hadn't the awful MRSA and the various

0:23:550:23:56

hadn't the awful MRSA and the various other

0:23:560:23:56

hadn't the awful MRSA and the various other things

0:23:560:23:57

hadn't the awful MRSA and the various other things we

0:23:570:23:57

hadn't the awful MRSA and the various other things we had

0:23:570:23:57

hadn't the awful MRSA and the various other things we had now.

0:23:570:23:58

hadn't the awful MRSA and the various other things we had now. You

0:23:580:23:59

various other things we had now. You wonder

0:23:590:23:59

various other things we had now. You wonder is

0:23:590:23:59

various other things we had now. You wonder is it

0:23:590:24:00

various other things we had now. You wonder is it overuse

0:24:000:24:00

various other things we had now. You wonder is it overuse of

0:24:000:24:01

various other things we had now. You wonder is it overuse of antibiotics,

0:24:010:24:01

wonder is it overuse of antibiotics, because

0:24:010:24:02

wonder is it overuse of antibiotics, because if

0:24:020:24:02

wonder is it overuse of antibiotics, because if you

0:24:020:24:02

wonder is it overuse of antibiotics, because if you go

0:24:020:24:02

wonder is it overuse of antibiotics, because if you go to

0:24:020:24:04

wonder is it overuse of antibiotics, because if you go to the

0:24:040:24:04

wonder is it overuse of antibiotics, because if you go to the GP

0:24:040:24:04

wonder is it overuse of antibiotics, because if you go to the GP you

0:24:040:24:04

wonder is it overuse of antibiotics, because if you go to the GP you get

0:24:040:24:04

because if you go to the GP you get them.

0:24:040:24:06

because if you go to the GP you get them. You

0:24:060:24:06

because if you go to the GP you get them. You may

0:24:060:24:06

because if you go to the GP you get them. You may not

0:24:060:24:06

because if you go to the GP you get them. You may not need

0:24:060:24:06

because if you go to the GP you get them. You may not need them.

0:24:060:24:08

them. You may not need them. Whereas,

0:24:080:24:08

them. You may not need them. Whereas, back

0:24:080:24:08

them. You may not need them. Whereas, back then,

0:24:080:24:08

them. You may not need them. Whereas, back then, you

0:24:080:24:09

them. You may not need them. Whereas, back then, you waited

0:24:090:24:10

them. You may not need them. Whereas, back then, you waited until

0:24:100:24:11

Whereas, back then, you waited until you

0:24:110:24:11

Whereas, back then, you waited until you were

0:24:110:24:11

Whereas, back then, you waited until you were sure

0:24:110:24:11

Whereas, back then, you waited until you were sure of

0:24:110:24:11

Whereas, back then, you waited until you were sure of the

0:24:110:24:11

Whereas, back then, you waited until you were sure of the diagnosis

0:24:110:24:13

you were sure of the diagnosis before

0:24:130:24:14

you were sure of the diagnosis before you

0:24:140:24:14

you were sure of the diagnosis before you gave

0:24:140:24:14

you were sure of the diagnosis before you gave anybody

0:24:140:24:14

you were sure of the diagnosis before you gave anybody them

0:24:140:24:14

you were sure of the diagnosis before you gave anybody them and

0:24:140:24:14

you were sure of the diagnosis before you gave anybody them and I

0:24:140:24:17

before you gave anybody them and I really

0:24:170:24:17

before you gave anybody them and I really do

0:24:170:24:17

before you gave anybody them and I really do feel

0:24:170:24:17

before you gave anybody them and I really do feel this

0:24:170:24:17

before you gave anybody them and I really do feel this may

0:24:170:24:17

before you gave anybody them and I really do feel this may have

0:24:170:24:17

really do feel this may have something

0:24:170:24:18

really do feel this may have something to

0:24:180:24:18

really do feel this may have something to do

0:24:180:24:18

really do feel this may have something to do with

0:24:180:24:18

really do feel this may have something to do with it.

0:24:180:24:19

really do feel this may have something to do with it. Now

0:24:190:24:20

really do feel this may have something to do with it. Now I

0:24:200:24:20

something to do with it. Now I couldn't

0:24:200:24:21

something to do with it. Now I couldn't tell

0:24:210:24:22

something to do with it. Now I couldn't tell you

0:24:220:24:22

something to do with it. Now I couldn't tell you how

0:24:220:24:23

something to do with it. Now I couldn't tell you how many

0:24:230:24:24

something to do with it. Now I couldn't tell you how many managers

0:24:240:24:25

couldn't tell you how many managers hospitals

0:24:250:24:25

couldn't tell you how many managers hospitals have.

0:24:250:24:26

couldn't tell you how many managers hospitals have. They

0:24:260:24:27

couldn't tell you how many managers hospitals have. They seem

0:24:270:24:28

couldn't tell you how many managers hospitals have. They seem to

0:24:280:24:28

couldn't tell you how many managers hospitals have. They seem to be

0:24:280:24:28

hospitals have. They seem to be constantly

0:24:280:24:29

hospitals have. They seem to be constantly more

0:24:290:24:29

hospitals have. They seem to be constantly more people

0:24:290:24:30

hospitals have. They seem to be constantly more people being

0:24:300:24:31

constantly more people being employed

0:24:310:24:31

constantly more people being employed as

0:24:310:24:31

constantly more people being employed as management

0:24:310:24:32

constantly more people being employed as management with

0:24:320:24:33

constantly more people being employed as management with names

0:24:330:24:33

employed as management with names that

0:24:330:24:34

employed as management with names that none

0:24:340:24:34

employed as management with names that none of

0:24:340:24:34

employed as management with names that none of us

0:24:340:24:34

employed as management with names that none of us understand

0:24:340:24:35

employed as management with names that none of us understand with

0:24:350:24:35

that none of us understand with titles

0:24:350:24:35

that none of us understand with titles that

0:24:350:24:36

that none of us understand with titles that none

0:24:360:24:37

that none of us understand with titles that none of

0:24:370:24:37

that none of us understand with titles that none of us

0:24:370:24:37

that none of us understand with titles that none of us understand.

0:24:370:24:37

titles that none of us understand. It's

0:24:370:24:37

titles that none of us understand. It's not

0:24:370:24:39

titles that none of us understand. It's not only

0:24:390:24:40

titles that none of us understand. It's not only within

0:24:400:24:40

titles that none of us understand. It's not only within hospitals,

0:24:400:24:40

titles that none of us understand. It's not only within hospitals, it's

0:24:400:24:40

It's not only within hospitals, it's the

0:24:400:24:40

It's not only within hospitals, it's the Fire

0:24:400:24:42

It's not only within hospitals, it's the Fire Service,

0:24:420:24:42

It's not only within hospitals, it's the Fire Service, police,

0:24:420:24:42

It's not only within hospitals, it's the Fire Service, police, it's

0:24:420:24:42

It's not only within hospitals, it's the Fire Service, police, it's the

0:24:420:24:42

the Fire Service, police, it's the BBC

0:24:420:24:43

the Fire Service, police, it's the BBC and

0:24:430:24:43

the Fire Service, police, it's the BBC and ITV.

0:24:430:24:44

the Fire Service, police, it's the BBC and ITV. We

0:24:440:24:44

the Fire Service, police, it's the BBC and ITV. We all

0:24:440:24:45

the Fire Service, police, it's the BBC and ITV. We all have

0:24:450:24:45

the Fire Service, police, it's the BBC and ITV. We all have a

0:24:450:24:45

BBC and ITV. We all have a superfluous

0:24:450:24:45

BBC and ITV. We all have a superfluous number

0:24:450:24:47

BBC and ITV. We all have a superfluous number of

0:24:470:24:47

BBC and ITV. We all have a superfluous number of managers

0:24:470:24:47

BBC and ITV. We all have a superfluous number of managers and

0:24:470:24:47

superfluous number of managers and if

0:24:470:24:47

superfluous number of managers and if I

0:24:470:24:47

superfluous number of managers and if I had

0:24:470:24:49

superfluous number of managers and if I had my

0:24:490:24:49

superfluous number of managers and if I had my way,

0:24:490:24:49

superfluous number of managers and if I had my way, being

0:24:490:24:49

superfluous number of managers and if I had my way, being fond

0:24:490:24:49

superfluous number of managers and if I had my way, being fond of

0:24:490:24:49

if I had my way, being fond of gardening,

0:24:490:24:51

if I had my way, being fond of gardening, I

0:24:510:24:51

if I had my way, being fond of gardening, I would

0:24:510:24:51

if I had my way, being fond of gardening, I would do

0:24:510:24:51

if I had my way, being fond of gardening, I would do some

0:24:510:24:51

if I had my way, being fond of gardening, I would do some weeding

0:24:510:24:51

gardening, I would do some weeding and

0:24:510:24:52

gardening, I would do some weeding and bring

0:24:520:24:52

gardening, I would do some weeding and bring it

0:24:520:24:52

gardening, I would do some weeding and bring it back

0:24:520:24:52

gardening, I would do some weeding and bring it back to

0:24:520:24:52

gardening, I would do some weeding and bring it back to normality.

0:24:520:24:53

gardening, I would do some weeding and bring it back to normality. You

0:24:530:24:53

and bring it back to normality. You look

0:24:530:24:54

and bring it back to normality. You look at

0:24:540:24:55

and bring it back to normality. You look at the

0:24:550:24:55

and bring it back to normality. You look at the number

0:24:550:24:55

and bring it back to normality. You look at the number of

0:24:550:24:56

and bring it back to normality. You look at the number of management

0:24:560:24:56

and bring it back to normality. You look at the number of management and

0:24:560:24:57

look at the number of management and salaries

0:24:570:24:57

look at the number of management and salaries and

0:24:570:24:57

look at the number of management and salaries and you

0:24:570:24:58

look at the number of management and salaries and you think

0:24:580:24:58

look at the number of management and salaries and you think about

0:24:580:24:58

salaries and you think about front—line

0:24:580:24:59

salaries and you think about front—line where

0:24:590:25:00

salaries and you think about front—line where more

0:25:000:25:00

salaries and you think about front—line where more money

0:25:000:25:00

salaries and you think about front—line where more money is

0:25:000:25:00

front—line where more money is needed

0:25:000:25:01

front—line where more money is needed to

0:25:010:25:01

front—line where more money is needed to employ

0:25:010:25:02

front—line where more money is needed to employ the

0:25:020:25:02

front—line where more money is needed to employ the ground—floor

0:25:020:25:02

needed to employ the ground—floor staff.

0:25:020:25:07

needed to employ the ground—floor staff. There

0:25:070:25:08

needed to employ the ground—floor staff. There have

0:25:080:25:08

needed to employ the ground—floor staff. There have been

0:25:080:25:08

needed to employ the ground—floor staff. There have been huge

0:25:080:25:09

needed to employ the ground—floor staff. There have been huge changes

0:25:090:25:09

staff. There have been huge changes in

0:25:090:25:09

staff. There have been huge changes in A&E.

0:25:090:25:11

staff. There have been huge changes in A&E. It's

0:25:110:25:11

staff. There have been huge changes in A&E. It's completely

0:25:110:25:11

staff. There have been huge changes in A&E. It's completely different

0:25:110:25:11

in A&E. It's completely different from

0:25:110:25:12

in A&E. It's completely different from when

0:25:120:25:13

in A&E. It's completely different from when I

0:25:130:25:13

in A&E. It's completely different from when I started.

0:25:130:25:13

in A&E. It's completely different from when I started. There

0:25:130:25:13

in A&E. It's completely different from when I started. There has

0:25:130:25:14

in A&E. It's completely different from when I started. There has been

0:25:140:25:14

from when I started. There has been a

0:25:140:25:14

from when I started. There has been a huge

0:25:140:25:14

from when I started. There has been a huge increase

0:25:140:25:15

from when I started. There has been a huge increase in

0:25:150:25:16

from when I started. There has been a huge increase in drug

0:25:160:25:16

from when I started. There has been a huge increase in drug and

0:25:160:25:16

from when I started. There has been a huge increase in drug and alcohol

0:25:160:25:17

a huge increase in drug and alcohol abuse

0:25:170:25:17

a huge increase in drug and alcohol abuse and

0:25:170:25:17

a huge increase in drug and alcohol abuse and consequently

0:25:170:25:18

a huge increase in drug and alcohol abuse and consequently the

0:25:180:25:18

a huge increase in drug and alcohol abuse and consequently the patients

0:25:180:25:20

abuse and consequently the patients who

0:25:200:25:20

abuse and consequently the patients who come

0:25:200:25:20

abuse and consequently the patients who come in

0:25:200:25:20

abuse and consequently the patients who come in can

0:25:200:25:21

abuse and consequently the patients who come in can be

0:25:210:25:21

abuse and consequently the patients who come in can be quite

0:25:210:25:22

abuse and consequently the patients who come in can be quite aggressive

0:25:220:25:22

who come in can be quite aggressive and

0:25:220:25:23

who come in can be quite aggressive and violent.

0:25:230:25:23

who come in can be quite aggressive and violent. I've

0:25:230:25:24

who come in can be quite aggressive and violent. I've actually

0:25:240:25:24

who come in can be quite aggressive and violent. I've actually myself

0:25:240:25:25

and violent. I've actually myself been

0:25:250:25:26

and violent. I've actually myself been hit

0:25:260:25:27

and violent. I've actually myself been hit and

0:25:270:25:27

and violent. I've actually myself been hit and —

0:25:270:25:29

and violent. I've actually myself been hit and — that's

0:25:290:25:29

and violent. I've actually myself been hit and — that's neither

0:25:290:25:29

and violent. I've actually myself been hit and — that's neither here

0:25:290:25:29

been hit and — that's neither here nor

0:25:290:25:31

been hit and — that's neither here nor there,

0:25:310:25:31

been hit and — that's neither here nor there, but

0:25:310:25:32

been hit and — that's neither here nor there, but it

0:25:320:25:32

been hit and — that's neither here nor there, but it can

0:25:320:25:32

been hit and — that's neither here nor there, but it can happen.

0:25:320:25:32

been hit and — that's neither here nor there, but it can happen. It

0:25:320:25:32

nor there, but it can happen. It never

0:25:320:25:34

nor there, but it can happen. It never used

0:25:340:25:34

nor there, but it can happen. It never used to

0:25:340:25:34

nor there, but it can happen. It never used to be

0:25:340:25:34

nor there, but it can happen. It never used to be like

0:25:340:25:34

nor there, but it can happen. It never used to be like that.

0:25:340:25:35

nor there, but it can happen. It never used to be like that. The

0:25:350:25:35

never used to be like that. The other

0:25:350:25:35

never used to be like that. The other thing

0:25:350:25:36

never used to be like that. The other thing is,

0:25:360:25:36

never used to be like that. The other thing is, there

0:25:360:25:36

never used to be like that. The other thing is, there is

0:25:360:25:36

never used to be like that. The other thing is, there is no

0:25:360:25:37

never used to be like that. The other thing is, there is no let—up.

0:25:370:25:39

other thing is, there is no let—up. Busy

0:25:390:25:39

other thing is, there is no let—up. Busy from

0:25:390:25:40

other thing is, there is no let—up. Busy from one

0:25:400:25:40

other thing is, there is no let—up. Busy from one year's

0:25:400:25:40

other thing is, there is no let—up. Busy from one year's end

0:25:400:25:40

other thing is, there is no let—up. Busy from one year's end to

0:25:400:25:40

other thing is, there is no let—up. Busy from one year's end to the

0:25:400:25:40

Busy from one year's end to the next.

0:25:400:25:43

Busy from one year's end to the next. You

0:25:430:25:43

Busy from one year's end to the next. You used

0:25:430:25:43

Busy from one year's end to the next. You used to

0:25:430:25:43

Busy from one year's end to the next. You used to guarantee

0:25:430:25:43

Busy from one year's end to the next. You used to guarantee there

0:25:430:25:43

next. You used to guarantee there would

0:25:430:25:44

next. You used to guarantee there would be

0:25:440:25:44

next. You used to guarantee there would be a

0:25:440:25:44

next. You used to guarantee there would be a quieter

0:25:440:25:44

next. You used to guarantee there would be a quieter period

0:25:440:25:44

next. You used to guarantee there would be a quieter period in

0:25:440:25:44

next. You used to guarantee there would be a quieter period in the

0:25:440:25:46

would be a quieter period in the summer.

0:25:460:25:46

would be a quieter period in the summer. Doesn't

0:25:460:25:47

would be a quieter period in the summer. Doesn't happen.

0:25:470:25:47

would be a quieter period in the summer. Doesn't happen. The

0:25:470:25:47

would be a quieter period in the summer. Doesn't happen. The other

0:25:470:25:47

summer. Doesn't happen. The other thing

0:25:470:25:47

summer. Doesn't happen. The other thing is,

0:25:470:25:47

summer. Doesn't happen. The other thing is, respect.

0:25:470:25:48

summer. Doesn't happen. The other thing is, respect. People

0:25:480:25:48

summer. Doesn't happen. The other thing is, respect. People don't

0:25:480:25:50

thing is, respect. People don't respect

0:25:500:25:50

thing is, respect. People don't respect the

0:25:500:25:50

thing is, respect. People don't respect the service.

0:25:500:25:50

thing is, respect. People don't respect the service. You

0:25:500:25:50

thing is, respect. People don't respect the service. You get

0:25:500:25:51

respect the service. You get somebody

0:25:510:25:51

respect the service. You get somebody with

0:25:510:25:51

respect the service. You get somebody with a

0:25:510:25:51

respect the service. You get somebody with a minor

0:25:510:25:51

respect the service. You get somebody with a minor thing

0:25:510:25:54

respect the service. You get somebody with a minor thing happen

0:25:540:25:54

somebody with a minor thing happen like

0:25:540:25:54

somebody with a minor thing happen like moving

0:25:540:25:54

somebody with a minor thing happen like moving furniture

0:25:540:25:54

somebody with a minor thing happen like moving furniture and

0:25:540:25:54

somebody with a minor thing happen like moving furniture and caught

0:25:540:25:54

somebody with a minor thing happen like moving furniture and caught the

0:25:540:25:55

like moving furniture and caught the toe

0:25:550:25:55

like moving furniture and caught the toe and

0:25:550:25:55

like moving furniture and caught the toe and got

0:25:550:25:57

like moving furniture and caught the toe and got an

0:25:570:25:57

like moving furniture and caught the toe and got an ambulance

0:25:570:25:58

like moving furniture and caught the toe and got an ambulance and

0:25:580:25:58

like moving furniture and caught the toe and got an ambulance and came

0:25:580:25:58

like moving furniture and caught the toe and got an ambulance and came to

0:25:580:25:58

toe and got an ambulance and came to hospital.

0:25:580:25:58

toe and got an ambulance and came to hospital. Nothing

0:25:580:25:58

toe and got an ambulance and came to hospital. Nothing wrong

0:25:580:25:58

toe and got an ambulance and came to hospital. Nothing wrong and

0:25:580:25:59

toe and got an ambulance and came to hospital. Nothing wrong and demanded

0:25:590:25:59

hospital. Nothing wrong and demanded the

0:25:590:26:00

hospital. Nothing wrong and demanded the ambulance.

0:26:000:26:00

hospital. Nothing wrong and demanded the ambulance. Nevertheless,

0:26:000:26:00

hospital. Nothing wrong and demanded the ambulance. Nevertheless, it's

0:26:000:26:01

the ambulance. Nevertheless, it's people's

0:26:010:26:01

the ambulance. Nevertheless, it's people's expectations

0:26:010:26:01

the ambulance. Nevertheless, it's people's expectations that

0:26:010:26:01

the ambulance. Nevertheless, it's people's expectations that are

0:26:010:26:02

people's expectations that are totally

0:26:020:26:02

people's expectations that are totally unrealistic.

0:26:020:26:05

people's expectations that are totally unrealistic. Patients

0:26:050:26:06

people's expectations that are totally unrealistic. Patients have

0:26:060:26:07

totally unrealistic. Patients have changed.

0:26:070:26:07

totally unrealistic. Patients have changed. Not

0:26:070:26:07

totally unrealistic. Patients have changed. Not all

0:26:070:26:09

totally unrealistic. Patients have changed. Not all patients

0:26:090:26:09

totally unrealistic. Patients have changed. Not all patients have

0:26:090:26:09

changed. Not all patients have changed.

0:26:090:26:10

changed. Not all patients have changed. On

0:26:100:26:10

changed. Not all patients have changed. On the

0:26:100:26:10

changed. Not all patients have changed. On the whole,

0:26:100:26:11

changed. Not all patients have changed. On the whole, most

0:26:110:26:11

changed. Not all patients have changed. On the whole, most of

0:26:110:26:12

changed. Not all patients have changed. On the whole, most of them

0:26:120:26:13

changed. On the whole, most of them are

0:26:130:26:13

changed. On the whole, most of them are grateful

0:26:130:26:13

changed. On the whole, most of them are grateful for

0:26:130:26:15

changed. On the whole, most of them are grateful for what

0:26:150:26:15

changed. On the whole, most of them are grateful for what you

0:26:150:26:16

changed. On the whole, most of them are grateful for what you do

0:26:160:26:16

changed. On the whole, most of them are grateful for what you do for

0:26:160:26:16

are grateful for what you do for them

0:26:160:26:16

are grateful for what you do for them and

0:26:160:26:19

are grateful for what you do for them and pleased

0:26:190:26:19

are grateful for what you do for them and pleased to

0:26:190:26:19

are grateful for what you do for them and pleased to be

0:26:190:26:19

are grateful for what you do for them and pleased to be made

0:26:190:26:19

are grateful for what you do for them and pleased to be made well

0:26:190:26:19

them and pleased to be made well again

0:26:190:26:20

them and pleased to be made well again and

0:26:200:26:20

them and pleased to be made well again and go

0:26:200:26:20

them and pleased to be made well again and go home

0:26:200:26:20

them and pleased to be made well again and go home and

0:26:200:26:20

them and pleased to be made well again and go home and always

0:26:200:26:23

them and pleased to be made well again and go home and always say

0:26:230:26:23

again and go home and always say thank

0:26:230:26:23

again and go home and always say thank you.

0:26:230:26:24

again and go home and always say thank you. The

0:26:240:26:24

again and go home and always say thank you. The other

0:26:240:26:24

again and go home and always say thank you. The other kind

0:26:240:26:24

again and go home and always say thank you. The other kind are

0:26:240:26:24

again and go home and always say thank you. The other kind are not

0:26:240:26:24

thank you. The other kind are not quite

0:26:240:26:25

thank you. The other kind are not quite so

0:26:250:26:25

thank you. The other kind are not quite so good.

0:26:250:26:27

thank you. The other kind are not quite so good. People

0:26:270:26:27

thank you. The other kind are not quite so good. People will

0:26:270:26:27

thank you. The other kind are not quite so good. People will go

0:26:270:26:27

thank you. The other kind are not quite so good. People will go on

0:26:270:26:27

thank you. The other kind are not quite so good. People will go on to

0:26:270:26:27

quite so good. People will go on to the

0:26:270:26:27

quite so good. People will go on to the internet

0:26:270:26:28

quite so good. People will go on to the internet and

0:26:280:26:28

quite so good. People will go on to the internet and look

0:26:280:26:28

quite so good. People will go on to the internet and look at

0:26:280:26:31

quite so good. People will go on to the internet and look at symptoms

0:26:310:26:31

the internet and look at symptoms and

0:26:310:26:31

the internet and look at symptoms and treatments

0:26:310:26:31

the internet and look at symptoms and treatments that

0:26:310:26:31

the internet and look at symptoms and treatments that they

0:26:310:26:31

the internet and look at symptoms and treatments that they should

0:26:310:26:31

the internet and look at symptoms and treatments that they should get

0:26:310:26:32

and treatments that they should get if

0:26:320:26:32

and treatments that they should get if that's

0:26:320:26:32

and treatments that they should get if that's what

0:26:320:26:32

and treatments that they should get if that's what they've

0:26:320:26:32

and treatments that they should get if that's what they've got

0:26:320:26:34

and treatments that they should get if that's what they've got and

0:26:340:26:34

if that's what they've got and unfortunately

0:26:340:26:34

if that's what they've got and unfortunately sometimes

0:26:340:26:34

if that's what they've got and unfortunately sometimes they

0:26:340:26:34

unfortunately sometimes they misdiagnose

0:26:340:26:34

unfortunately sometimes they misdiagnose themselves

0:26:340:26:35

unfortunately sometimes they misdiagnose themselves and

0:26:350:26:35

unfortunately sometimes they misdiagnose themselves and think

0:26:350:26:37

misdiagnose themselves and think they've

0:26:370:26:37

misdiagnose themselves and think they've got

0:26:370:26:37

misdiagnose themselves and think they've got something

0:26:370:26:38

misdiagnose themselves and think they've got something much

0:26:380:26:38

misdiagnose themselves and think they've got something much worse

0:26:380:26:38

they've got something much worse wrong

0:26:380:26:38

they've got something much worse wrong with

0:26:380:26:38

they've got something much worse wrong with them

0:26:380:26:38

they've got something much worse wrong with them than

0:26:380:26:38

they've got something much worse wrong with them than they

0:26:380:26:41

they've got something much worse wrong with them than they have.

0:26:410:26:41

they've got something much worse wrong with them than they have. But

0:26:410:26:41

wrong with them than they have. But then

0:26:410:26:41

wrong with them than they have. But then if

0:26:410:26:42

wrong with them than they have. But then if they

0:26:420:26:42

wrong with them than they have. But then if they go

0:26:420:26:42

wrong with them than they have. But then if they go to

0:26:420:26:42

wrong with them than they have. But then if they go to their

0:26:420:26:42

wrong with them than they have. But then if they go to their GP

0:26:420:26:42

wrong with them than they have. But then if they go to their GP then

0:26:420:26:42

then if they go to their GP then they'll

0:26:420:26:46

then if they go to their GP then they'll put

0:26:460:26:46

then if they go to their GP then they'll put them

0:26:460:26:46

then if they go to their GP then they'll put them on

0:26:460:26:46

then if they go to their GP then they'll put them on the

0:26:460:26:46

then if they go to their GP then they'll put them on the right road.

0:26:460:26:46

they'll put them on the right road. If they

0:26:460:26:47

they'll put them on the right road. If they come

0:26:470:26:47

they'll put them on the right road. If they come to

0:26:470:26:47

they'll put them on the right road. If they come to hospital

0:26:470:26:47

they'll put them on the right road. If they come to hospital they

0:26:470:26:47

they'll put them on the right road. If they come to hospital they will

0:26:470:26:47

If they come to hospital they will probably

0:26:470:26:48

If they come to hospital they will probably try

0:26:480:26:48

If they come to hospital they will probably try and

0:26:480:26:53

If they come to hospital they will probably try and tell

0:26:530:26:53

If they come to hospital they will probably try and tell you

0:26:530:26:54

If they come to hospital they will probably try and tell you how

0:26:540:26:54

If they come to hospital they will probably try and tell you how to

0:26:540:26:54

treat them and if you don't treat them in

0:26:540:26:54

treat them and if you don't treat them in the

0:26:540:26:54

treat them and if you don't treat them in the same

0:26:540:26:55

treat them and if you don't treat them in the same way

0:26:550:26:55

treat them and if you don't treat them in the same way as

0:26:550:26:55

treat them and if you don't treat them in the same way as it

0:26:550:26:55

treat them and if you don't treat them in the same way as it says

0:26:550:26:55

treat them and if you don't treat them in the same way as it says on

0:26:550:26:55

them in the same way as it says on the

0:26:550:26:59

them in the same way as it says on the internet

0:26:590:26:59

them in the same way as it says on the internet they

0:26:590:26:59

them in the same way as it says on the internet they can

0:26:590:26:59

them in the same way as it says on the internet they can actually

0:26:590:26:59

the internet they can actually become quite unpleasant. And tell

0:26:590:27:00

the internet they can actually become quite unpleasant. And tell us

0:27:000:27:00

become quite unpleasant. And tell us that

0:27:000:27:00

become quite unpleasant. And tell us that we

0:27:000:27:00

become quite unpleasant. And tell us that we are

0:27:000:27:00

become quite unpleasant. And tell us that we are doing

0:27:000:27:00

become quite unpleasant. And tell us that we are doing it

0:27:000:27:01

become quite unpleasant. And tell us that we are doing it wrong.

0:27:010:27:01

become quite unpleasant. And tell us that we are doing it wrong. A

0:27:010:27:01

become quite unpleasant. And tell us that we are doing it wrong. A little

0:27:010:27:01

that we are doing it wrong. A little like

0:27:010:27:01

that we are doing it wrong. A little like the

0:27:010:27:02

that we are doing it wrong. A little like the cure

0:27:020:27:04

that we are doing it wrong. A little like the cure rate's

0:27:040:27:04

that we are doing it wrong. A little like the cure rate's egg,

0:27:040:27:05

that we are doing it wrong. A little like the cure rate's egg, huge

0:27:050:27:07

that we are doing it wrong. A little like the cure rate's egg, huge huge

0:27:070:27:08

like the cure rate's egg, huge huge improvements

0:27:080:27:09

like the cure rate's egg, huge huge improvements like

0:27:090:27:09

like the cure rate's egg, huge huge improvements like nurse—led

0:27:090:27:09

like the cure rate's egg, huge huge improvements like nurse—led clinics

0:27:090:27:11

improvements like nurse—led clinics and

0:27:110:27:11

improvements like nurse—led clinics and cardiology

0:27:110:27:11

improvements like nurse—led clinics and cardiology and

0:27:110:27:12

improvements like nurse—led clinics and cardiology and cancer

0:27:120:27:12

improvements like nurse—led clinics and cardiology and cancer treatment.

0:27:120:27:12

and cardiology and cancer treatment. Eye

0:27:120:27:14

and cardiology and cancer treatment. Eye care,

0:27:140:27:14

and cardiology and cancer treatment. Eye care, another

0:27:140:27:14

and cardiology and cancer treatment. Eye care, another one,

0:27:140:27:14

and cardiology and cancer treatment. Eye care, another one, so

0:27:140:27:14

and cardiology and cancer treatment. Eye care, another one, so quick

0:27:140:27:16

and cardiology and cancer treatment. Eye care, another one, so quick and

0:27:160:27:16

Eye care, another one, so quick and so

0:27:160:27:16

Eye care, another one, so quick and so good

0:27:160:27:16

Eye care, another one, so quick and so good the

0:27:160:27:16

Eye care, another one, so quick and so good the surgery.

0:27:160:27:18

Eye care, another one, so quick and so good the surgery. There

0:27:180:27:18

Eye care, another one, so quick and so good the surgery. There has

0:27:180:27:19

Eye care, another one, so quick and so good the surgery. There has been

0:27:190:27:20

so good the surgery. There has been change,

0:27:200:27:21

so good the surgery. There has been change, which

0:27:210:27:21

so good the surgery. There has been change, which has

0:27:210:27:23

so good the surgery. There has been change, which has been

0:27:230:27:23

so good the surgery. There has been change, which has been purely

0:27:230:27:23

so good the surgery. There has been change, which has been purely I'm

0:27:230:27:24

change, which has been purely I'm sure

0:27:240:27:24

change, which has been purely I'm sure just

0:27:240:27:24

change, which has been purely I'm sure just for

0:27:240:27:24

change, which has been purely I'm sure just for the

0:27:240:27:27

change, which has been purely I'm sure just for the sake

0:27:270:27:27

change, which has been purely I'm sure just for the sake of

0:27:270:27:27

change, which has been purely I'm sure just for the sake of change

0:27:270:27:27

change, which has been purely I'm sure just for the sake of change and

0:27:270:27:27

sure just for the sake of change and I

0:27:270:27:27

sure just for the sake of change and I have

0:27:270:27:28

sure just for the sake of change and I have to

0:27:280:27:28

sure just for the sake of change and I have to say

0:27:280:27:28

sure just for the sake of change and I have to say that

0:27:280:27:28

sure just for the sake of change and I have to say that when

0:27:280:27:30

sure just for the sake of change and I have to say that when I

0:27:300:27:30

sure just for the sake of change and I have to say that when I first

0:27:300:27:30

I have to say that when I first started

0:27:300:27:30

I have to say that when I first started my

0:27:300:27:30

I have to say that when I first started my training

0:27:300:27:31

I have to say that when I first started my training I

0:27:310:27:31

I have to say that when I first started my training I believe

0:27:310:27:31

I have to say that when I first started my training I believe it

0:27:310:27:31

I have to say that when I first started my training I believe it was

0:27:310:27:31

started my training I believe it was a

0:27:310:27:32

started my training I believe it was a happier

0:27:320:27:32

started my training I believe it was a happier community

0:27:320:27:32

started my training I believe it was a happier community than

0:27:320:27:32

started my training I believe it was a happier community than it

0:27:320:27:32

started my training I believe it was a happier community than it is

0:27:320:27:33

started my training I believe it was a happier community than it is now.

0:27:330:27:33

a happier community than it is now. You

0:27:330:27:33

a happier community than it is now. You try.

0:27:330:27:33

a happier community than it is now. You try. We

0:27:330:27:34

a happier community than it is now. You try. We could

0:27:340:27:34

a happier community than it is now. You try. We could laugh

0:27:340:27:35

a happier community than it is now. You try. We could laugh or

0:27:350:27:36

a happier community than it is now. You try. We could laugh or joke,

0:27:360:27:38

a happier community than it is now. You try. We could laugh or joke, but

0:27:380:27:38

You try. We could laugh or joke, but now

0:27:380:27:38

You try. We could laugh or joke, but now there

0:27:380:27:38

You try. We could laugh or joke, but now there isn't

0:27:380:27:40

You try. We could laugh or joke, but now there isn't time

0:27:400:27:40

You try. We could laugh or joke, but now there isn't time for

0:27:400:27:40

You try. We could laugh or joke, but now there isn't time for that.

0:27:400:27:40

now there isn't time for that. There's

0:27:400:27:40

now there isn't time for that. There's such

0:27:400:27:41

now there isn't time for that. There's such a

0:27:410:27:41

now there isn't time for that. There's such a pity.

0:27:410:27:42

now there isn't time for that. There's such a pity. I'm

0:27:420:27:43

now there isn't time for that. There's such a pity. I'm pleased

0:27:430:27:43

now there isn't time for that. There's such a pity. I'm pleased to

0:27:430:27:45

There's such a pity. I'm pleased to say

0:27:450:27:45

There's such a pity. I'm pleased to say that

0:27:450:27:45

There's such a pity. I'm pleased to say that all

0:27:450:27:45

There's such a pity. I'm pleased to say that all the

0:27:450:27:47

There's such a pity. I'm pleased to say that all the patients

0:27:470:27:47

There's such a pity. I'm pleased to say that all the patients we

0:27:470:27:47

There's such a pity. I'm pleased to say that all the patients we filmed

0:27:470:27:47

say that all the patients we filmed are

0:27:470:27:49

say that all the patients we filmed are doing

0:27:490:27:50

say that all the patients we filmed are doing well.

0:27:500:27:50

say that all the patients we filmed are doing well. Ben

0:27:500:27:50

say that all the patients we filmed are doing well. Ben was

0:27:500:27:50

say that all the patients we filmed are doing well. Ben was in

0:27:500:27:50

say that all the patients we filmed are doing well. Ben was in surgery

0:27:500:27:50

are doing well. Ben was in surgery for

0:27:500:27:52

are doing well. Ben was in surgery for four

0:27:520:27:52

are doing well. Ben was in surgery for four hours

0:27:520:27:53

are doing well. Ben was in surgery for four hours and

0:27:530:27:53

are doing well. Ben was in surgery for four hours and is

0:27:530:27:53

are doing well. Ben was in surgery for four hours and is recovering

0:27:530:27:53

are doing well. Ben was in surgery for four hours and is recovering in

0:27:530:27:53

for four hours and is recovering in the

0:27:530:27:53

for four hours and is recovering in the general

0:27:530:27:56

for four hours and is recovering in the general wards.

0:27:560:27:56

for four hours and is recovering in the general wards. It

0:27:560:27:56

for four hours and is recovering in the general wards. It will

0:27:560:27:56

for four hours and is recovering in the general wards. It will be

0:27:560:27:56

for four hours and is recovering in the general wards. It will be 12

0:27:560:27:56

the general wards. It will be 12 weeks

0:27:560:27:57

the general wards. It will be 12 weeks before

0:27:570:27:57

the general wards. It will be 12 weeks before he

0:27:570:27:57

the general wards. It will be 12 weeks before he can

0:27:570:27:57

the general wards. It will be 12 weeks before he can start

0:27:570:27:57

the general wards. It will be 12 weeks before he can start to

0:27:570:27:59

the general wards. It will be 12 weeks before he can start to walk

0:27:590:27:59

weeks before he can start to walk again.

0:27:590:28:00

weeks before he can start to walk again. Wayne

0:28:000:28:00

weeks before he can start to walk again. Wayne has

0:28:000:28:00

weeks before he can start to walk again. Wayne has had

0:28:000:28:00

weeks before he can start to walk again. Wayne has had two

0:28:000:28:00

weeks before he can start to walk again. Wayne has had two successful

0:28:000:28:00

again. Wayne has had two successful operations.

0:28:000:28:03

again. Wayne has had two successful operations. He

0:28:030:28:03

again. Wayne has had two successful operations. He stayed

0:28:030:28:03

again. Wayne has had two successful operations. He stayed in

0:28:030:28:03

again. Wayne has had two successful operations. He stayed in hospital

0:28:030:28:04

operations. He stayed in hospital for a week

0:28:040:28:04

operations. He stayed in hospital for a week before

0:28:040:28:04

operations. He stayed in hospital for a week before going

0:28:040:28:04

operations. He stayed in hospital for a week before going home

0:28:040:28:04

operations. He stayed in hospital for a week before going home to

0:28:040:28:04

for a week before going home to continue

0:28:040:28:05

for a week before going home to continue his

0:28:050:28:05

for a week before going home to continue his recovery.

0:28:050:28:08

for a week before going home to continue his recovery. He's

0:28:080:28:08

for a week before going home to continue his recovery. He's been

0:28:080:28:08

continue his recovery. He's been told

0:28:080:28:08

continue his recovery. He's been told it

0:28:080:28:09

continue his recovery. He's been told it will be four

0:28:090:28:09

continue his recovery. He's been told it will be four months

0:28:090:28:09

continue his recovery. He's been told it will be four months until

0:28:090:28:09

continue his recovery. He's been told it will be four months until he

0:28:090:28:09

told it will be four months until he can

0:28:090:28:09

told it will be four months until he can put

0:28:090:28:09

told it will be four months until he can put weight

0:28:090:28:10

told it will be four months until he can put weight on

0:28:100:28:10

told it will be four months until he can put weight on his

0:28:100:28:13

told it will be four months until he can put weight on his knee.

0:28:130:28:13

told it will be four months until he can put weight on his knee. Joan

0:28:130:28:13

can put weight on his knee. Joan discovered

0:28:130:28:13

can put weight on his knee. Joan discovered she

0:28:130:28:13

can put weight on his knee. Joan discovered she had

0:28:130:28:13

can put weight on his knee. Joan discovered she had broken

0:28:130:28:13

can put weight on his knee. Joan discovered she had broken her

0:28:130:28:14

discovered she had broken her collarbone

0:28:140:28:14

discovered she had broken her collarbone and

0:28:140:28:14

discovered she had broken her collarbone and is

0:28:140:28:14

discovered she had broken her collarbone and is recovering

0:28:140:28:14

discovered she had broken her collarbone and is recovering at

0:28:140:28:14

collarbone and is recovering at home.

0:28:140:28:18

collarbone and is recovering at home. Surgeons

0:28:180:28:18

collarbone and is recovering at home. Surgeons traited

0:28:180:28:18

collarbone and is recovering at home. Surgeons traited on

0:28:180:28:18

collarbone and is recovering at home. Surgeons traited on this

0:28:180:28:18

home. Surgeons traited on this little

0:28:180:28:18

home. Surgeons traited on this little girl and

0:28:180:28:18

home. Surgeons traited on this little girl and she

0:28:180:28:19

home. Surgeons traited on this little girl and she is

0:28:190:28:19

home. Surgeons traited on this little girl and she is back

0:28:190:28:19

home. Surgeons traited on this little girl and she is back home

0:28:190:28:19

home. Surgeons traited on this little girl and she is back home and

0:28:190:28:19

little girl and she is back home and recovering

0:28:190:28:19

little girl and she is back home and recovering well.

0:28:190:28:22

little girl and she is back home and recovering well. The

0:28:220:28:22

little girl and she is back home and recovering well. The A&E

0:28:220:28:23

little girl and she is back home and recovering well. The A&E services

0:28:230:28:23

recovering well. The A&E services where

0:28:230:28:23

recovering well. The A&E services where you live

0:28:230:28:23

recovering well. The A&E services where you live will

0:28:230:28:23

recovering well. The A&E services where you live will be

0:28:230:28:23

recovering well. The A&E services where you live will be discussed

0:28:230:28:24

recovering well. The A&E services where you live will be discussed on

0:28:240:28:24

where you live will be discussed on your

0:28:240:28:24

where you live will be discussed on your local

0:28:240:28:24

where you live will be discussed on your local rayio

0:28:240:28:27

where you live will be discussed on your local rayio station

0:28:270:28:27

where you live will be discussed on your local rayio station tomorrow.

0:28:270:28:27

your local rayio station tomorrow. That's

0:28:270:28:27

your local rayio station tomorrow. That's it.

0:28:270:28:27

your local rayio station tomorrow. That's it. Don't

0:28:270:28:28

your local rayio station tomorrow. That's it. Don't forget

0:28:280:28:28

your local rayio station tomorrow. That's it. Don't forget you

0:28:280:28:28

your local rayio station tomorrow. That's it. Don't forget you can

0:28:280:28:28

your local rayio station tomorrow. That's it. Don't forget you can get

0:28:280:28:28

That's it. Don't forget you can get in

0:28:280:28:28

That's it. Don't forget you can get in touch.

0:28:280:28:29

That's it. Don't forget you can get in touch. I'll

0:28:290:28:30

That's it. Don't forget you can get in touch. I'll see

0:28:300:28:30

That's it. Don't forget you can get in touch. I'll see you

0:28:300:28:31

That's it. Don't forget you can get in touch. I'll see you next

0:28:310:28:32

That's it. Don't forget you can get in touch. I'll see you next week

0:28:320:28:33

in touch. I'll see you next week when

0:28:330:28:33

in touch. I'll see you next week when we'll

0:28:330:28:34

in touch. I'll see you next week when we'll reveal

0:28:340:28:34

in touch. I'll see you next week when we'll reveal these

0:28:340:28:34

in touch. I'll see you next week when we'll reveal these stories

0:28:340:28:35

in touch. I'll see you next week when we'll reveal these stories from

0:28:350:28:36

when we'll reveal these stories from the

0:28:360:28:36

when we'll reveal these stories from the East.

0:28:360:28:37

when we'll reveal these stories from the East. Gutted

0:28:370:28:38

when we'll reveal these stories from the East. Gutted —

0:28:380:28:38

when we'll reveal these stories from the East. Gutted — we

0:28:380:28:39

when we'll reveal these stories from the East. Gutted — we investigate

0:28:390:28:39

the East. Gutted — we investigate the

0:28:390:28:39

the East. Gutted — we investigate the homes

0:28:390:28:42

the East. Gutted — we investigate the homes that

0:28:420:28:42

the East. Gutted — we investigate the homes that have

0:28:420:28:42

the East. Gutted — we investigate the homes that have caught

0:28:420:28:42

the East. Gutted — we investigate the homes that have caught fire

0:28:420:28:42

the East. Gutted — we investigate the homes that have caught fire ten

0:28:420:28:43

the homes that have caught fire ten times

0:28:430:28:46

the homes that have caught fire ten times in

0:28:460:28:46

the homes that have caught fire ten times in ten

0:28:460:28:46

the homes that have caught fire ten times in ten years

0:28:460:28:46

the homes that have caught fire ten times in ten years and

0:28:460:28:46

the homes that have caught fire ten times in ten years and exruS

0:28:460:28:47

the homes that have caught fire ten times in ten years and exruS what

0:28:470:28:47

the homes that have caught fire ten times in ten years and exruS what is

0:28:470:28:47

times in ten years and exruS what is going

0:28:470:28:47

times in ten years and exruS what is going on

0:28:470:28:47

times in ten years and exruS what is going on in

0:28:470:28:47

times in ten years and exruS what is going on in his

0:28:470:28:47

times in ten years and exruS what is going on in his head?

0:28:470:28:49

times in ten years and exruS what is going on in his head? After

0:28:490:28:49

times in ten years and exruS what is going on in his head? After a

0:28:490:28:49

going on in his head? After a serious

0:28:490:28:50

going on in his head? After a serious head

0:28:500:28:50

going on in his head? After a serious head injury

0:28:500:28:50

going on in his head? After a serious head injury changed

0:28:500:28:50

going on in his head? After a serious head injury changed his

0:28:500:28:50

serious head injury changed his life,

0:28:500:28:50

serious head injury changed his life, James

0:28:500:28:54

serious head injury changed his life, James shares

0:28:540:28:54

serious head injury changed his life, James shares his

0:28:540:28:54

serious head injury changed his life, James shares his inspiring

0:28:540:28:54

life, James shares his inspiring story

0:28:540:28:54

life, James shares his inspiring story and

0:28:540:28:54

life, James shares his inspiring story and meets

0:28:540:28:55

life, James shares his inspiring story and meets one

0:28:550:28:55

life, James shares his inspiring story and meets one of

0:28:550:28:55

life, James shares his inspiring story and meets one of the

0:28:550:28:55

life, James shares his inspiring story and meets one of the people

0:28:550:28:55

story and meets one of the people who

0:28:550:28:55

story and meets one of the people who saved

0:28:550:28:56

story and meets one of the people who saved his

0:28:560:28:57

story and meets one of the people who saved his life.

0:28:570:28:57

Revealing

0:28:570:28:57

Revealing the

0:28:570:28:57

Revealing the stories

0:28:570:28:58

Revealing the stories that

0:28:580:28:58

Revealing the stories that matter

0:28:580:28:58

Revealing the stories that matter closer

0:28:580:28:58

Revealing the stories that matter closer to

0:28:580:28:58

Revealing the stories that matter closer to home.

0:28:580:28:58

Revealing the stories that matter closer to home. That

0:28:580:28:58

Revealing the stories that matter closer to home. That is

0:28:580:28:58

Revealing the stories that matter closer to home. That is Inside

0:28:580:28:58

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