Browse content similar to 14/10/2013. Check below for episodes and series from the same categories and more!
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eating? Tonight, food writer Jay Rayner is | :00:00. | :00:00. | |
on the road with the food police. Reports of fraud are up - so how | :00:00. | :00:08. | |
well protected are we? There's always somebody, particularly in | :00:09. | :00:11. | |
times of austerity, prepared to cut corners and take hard-earned money | :00:12. | :00:14. | |
from consumers' pockets. He'll be finding out how new tests | :00:15. | :00:17. | |
are being developed that will tell us exactly where our food comes | :00:18. | :00:20. | |
from. Hopefully through forensics, we'll be able to look at my honey | :00:21. | :00:23. | |
and say, yes, that honey came from Saffron Walden. | :00:24. | :00:29. | |
And we join the restaurant bosses of the future, at the country's first | :00:30. | :00:34. | |
hotel school, in Essex. Revealing the stories that matter | :00:35. | :00:37. | |
closer to home, this is Inside Out East. | :00:38. | :00:55. | |
Tonight, we are in Ely in Cambridgeshire. The Fens are often | :00:56. | :01:05. | |
referred to as the breadbasket of the country because so much of our | :01:06. | :01:09. | |
food is harvested from around here, but how confident can we be that the | :01:10. | :01:14. | |
full report on our tables is what it says it is? Jay has uncovered that | :01:15. | :01:21. | |
reports of fraud are up, and at the same time budget cuts mean fewer | :01:22. | :01:29. | |
checks on our food. -- Jay Rayner. | :01:30. | :01:32. | |
Spaghetti bolognese is one of the nation's favourite dishes, and what | :01:33. | :01:37. | |
could be better than some lovely beef simmered in some extra virgin | :01:38. | :01:41. | |
olive oil served over pasta made with free range eggs? But what if | :01:42. | :01:46. | |
the beef is some old pony that should be racing at Kempton, and a | :01:47. | :01:50. | |
free range eggs are captured in a cage, and the olive oil is rather | :01:51. | :01:54. | |
less innocent than it claims? All of these items have been the subject of | :01:55. | :01:59. | |
food fraud over the years. So how confident can we be in our food, and | :02:00. | :02:10. | |
how can we be certain there will not be under the horse meat scandal, how | :02:11. | :02:13. | |
can we be sure that our food does what it says on the tin? | :02:14. | :02:16. | |
What we have seen our failings in the system, with more fraud and less | :02:17. | :02:18. | |
testing of our food. And a report just published by the National Audit | :02:19. | :02:21. | |
Office has underlined the problems. It says the Government failed to | :02:22. | :02:24. | |
spot the possibility of horse being passed off as beef earlier this | :02:25. | :02:29. | |
year. There is confusion over the role of the Food Standards Agency, | :02:30. | :02:32. | |
and it says that detection of fraud is falling short of what we as | :02:33. | :02:39. | |
consumers should expect. It is our local Trading Standards | :02:40. | :02:43. | |
who are the food police on the ground doing the checks. Drastic | :02:44. | :02:46. | |
cuts to their budgets are putting the whole system of detecting food | :02:47. | :02:56. | |
fraud at risk. To understand the challenges Trading | :02:57. | :03:01. | |
Standards face, I am spending the day with food enforcement Officer | :03:02. | :03:04. | |
Ayesha Singh. We are visiting an award-winning yoghurt factory in | :03:05. | :03:12. | |
Suffolk. 220 grams. Is the packaging only four micrograms? I thought it | :03:13. | :03:17. | |
was 12 grams. This is the sheet they have got out. They have the wrong | :03:18. | :03:28. | |
sheet out. You have noticed something I have | :03:29. | :03:31. | |
not. The consumer needs to know exactly | :03:32. | :03:37. | |
what they are getting, and what they are looking at here is a discrepancy | :03:38. | :03:42. | |
between weights. It looks like it is just an oversight, but they have to | :03:43. | :03:46. | |
get it right so the consumer knows what they are getting. | :03:47. | :03:51. | |
Ayesha's team have had two successful prosecutions recently. | :03:52. | :03:53. | |
They found out that consumers were getting ripped off by companies | :03:54. | :03:59. | |
selling jam and source. But the problem is there are no fewer | :04:00. | :04:03. | |
officers in England on the hunt for a dodgy food. Reports of fraud are | :04:04. | :04:06. | |
rising. In the first six months of this year | :04:07. | :04:11. | |
812 incidents of food fraud have been reported, and that is an in | :04:12. | :04:16. | |
Greece -- an increase of a third. Trading Standards are also reporting | :04:17. | :04:20. | |
an increase, and yet their budgets nationally are said to be down one | :04:21. | :04:24. | |
side, and the number of samples sent for testing done by almost one | :04:25. | :04:30. | |
quarter. There is a crisis in the regulatory services. We have lost a | :04:31. | :04:35. | |
third of our inspectors, talking to colleagues recently they are | :04:36. | :04:39. | |
expected to slash by a further 50% in some cases. In some cases | :04:40. | :04:44. | |
throughout the UK, we will have no Trading Standards service in three | :04:45. | :04:49. | |
years' time. With local authorities reporting cases of fraud by two | :04:50. | :04:53. | |
thirds last year, and limited resources, Trading Standards have to | :04:54. | :04:58. | |
try and predict problems. Back at the dairy, they are taking a sample | :04:59. | :05:04. | |
of milk for routine testing. One sample is going to be sent off for | :05:05. | :05:07. | |
testing, one will be retained by the business. Poor weather has meant | :05:08. | :05:13. | |
milk yields are down this year. Dairies across the county are being | :05:14. | :05:17. | |
tested to make sure milk is not being watered down. Recession also | :05:18. | :05:21. | |
makes for a more attractive, so officers are very busy, and so is | :05:22. | :05:26. | |
the Food Standards Agency. It is in overall charge of our food safety. | :05:27. | :05:29. | |
Therefore a branch has never been busier. | :05:30. | :05:34. | |
The FSA has been repeatedly criticised as being not fit for | :05:35. | :05:37. | |
purpose. It was accused of acting too slowly during the horse bit | :05:38. | :05:41. | |
scandal. So is the current system is tough enough? -- the horse meat | :05:42. | :05:47. | |
scandal. In the prior year there were more than 90,000 samples | :05:48. | :05:52. | |
collected. There were more than 20,000 authenticity tests. There | :05:53. | :05:56. | |
have been several areas where we have been targeting for a number of | :05:57. | :06:00. | |
years. So I don't think the incident was actually a wake up call, this is | :06:01. | :06:05. | |
an area in terms of food authenticity but we have been | :06:06. | :06:08. | |
working on for many, many years. This incident is one that has raised | :06:09. | :06:13. | |
the public awareness about authenticity and about thinking what | :06:14. | :06:19. | |
is in your food. But a former head of authenticity at the FSA told us | :06:20. | :06:23. | |
we are no less well equipped to uncover fraud. Dr Mark Woolfe spent | :06:24. | :06:27. | |
nine years in charge and he believes budget cuts are undermining the | :06:28. | :06:35. | |
system. The FSA relied basically on local authority results, and | :06:36. | :06:39. | |
obviously local authorities now are under financial pressure, and | :06:40. | :06:42. | |
therefore the amount of sampling that they are doing has been quite | :06:43. | :06:47. | |
severely reduced, so I think the whole system is really quite | :06:48. | :06:51. | |
severely weakened. It is challenging in the current financial environment | :06:52. | :06:55. | |
for local authorities to do the work they need to do. But the FSA has | :06:56. | :07:00. | |
invested more in this area in the last year to boost their resources | :07:01. | :07:04. | |
and efforts, and it is clear that the system is detecting problems, | :07:05. | :07:07. | |
but it will be challenging in the future because the threats will keep | :07:08. | :07:13. | |
evolving. The service is there to protect consumers will also evolve. | :07:14. | :07:18. | |
Two weeks after our visit to the dairy, the samples have been tested. | :07:19. | :07:23. | |
Everything was OK, but I did discover another problem in the | :07:24. | :07:29. | |
system. The number of public testing laboratories has shrunk dramatically | :07:30. | :07:32. | |
over the past decade, down from 20 to just nine. It is another sign | :07:33. | :07:36. | |
that less testing of our food is taking place, but food fraud has | :07:37. | :07:40. | |
never been left -- more attractive to criminals. | :07:41. | :07:43. | |
And FSA report lists all the products it thinks could be have | :07:44. | :07:48. | |
been the subject of fraud, and it is quite a list. | :07:49. | :07:53. | |
Honey, wine, fridges, spices, olive oil, but should all testing the paid | :07:54. | :08:00. | |
for by both public purse? What about the supermarkets, we buy all our | :08:01. | :08:04. | |
food -- most of our fruit from them. Tesco were found to be selling | :08:05. | :08:07. | |
products containing horse meat. -- our food. | :08:08. | :08:13. | |
You have thousands of products in Tesco. How do you decide what to | :08:14. | :08:15. | |
test? We hurt we take a balanced view of | :08:16. | :08:20. | |
where the biggest risk might be that something could go wrong. | :08:21. | :08:24. | |
We could be telling consumers there was chicken in a product, and we | :08:25. | :08:28. | |
have to make sure it is chicken and not psyche. That is when we DNA | :08:29. | :08:32. | |
test, and we do this test frequently. -- Turkey. Since horse | :08:33. | :08:38. | |
meat was found in some of the products, Tesco say they now carry | :08:39. | :08:44. | |
out eight times more DNA testing. Crystal ball moment, do you think | :08:45. | :08:47. | |
the horse meat scandal could happen again? Our sole objective in giving | :08:48. | :08:54. | |
our customers the best confidence we can in the products we produce is to | :08:55. | :08:58. | |
ensure that that kind of activity, if it were there, we would catch it, | :08:59. | :09:03. | |
and because our supply chains are shorter and we understand them | :09:04. | :09:06. | |
better, and the testing is stronger than ever before, that that fraud | :09:07. | :09:12. | |
should not happen again. While Tesco are confident they have | :09:13. | :09:16. | |
learned lessons, the rest of the food surveillance system is and is | :09:17. | :09:22. | |
-- considerable pressure. Can it cope? In my view the horse meat | :09:23. | :09:27. | |
scandal could happen again. There is always somebody prepared to cut | :09:28. | :09:32. | |
corners and when we are faced with a system that is creaking and is | :09:33. | :09:38. | |
fragmented, that is an opportunity for somebody to exploit those | :09:39. | :09:41. | |
conditions and take hard earned money from consumers' pockets. | :09:42. | :09:46. | |
Whilst the majority of our food is safe and what it says it is, food | :09:47. | :09:51. | |
fraud is an established crime. It is all about money, and where there is | :09:52. | :09:55. | |
money to be made, no criminals will be attracted to food fraud. The | :09:56. | :10:00. | |
trouble is the food system is hard to police. | :10:01. | :10:06. | |
And if there's something you think we should be looking into here on | :10:07. | :10:10. | |
the programme, you can send me an e-mail. Or I'm on Twitter. You're | :10:11. | :10:14. | |
with Inside Out East here on BBC One. Coming up, things are getting | :10:15. | :10:18. | |
hot in the kitchen, as we're with the hotel bosses of the future. | :10:19. | :10:22. | |
Competitive? Yeah, bloody right we're competitive. | :10:23. | :10:28. | |
There's a lot of money to be made from premium foods. Products made in | :10:29. | :10:33. | |
a certain part of the country, or in a certain way, attract a higher | :10:34. | :10:36. | |
price tag. But how do you know what you're buying is, say, locally | :10:37. | :10:40. | |
produced? Criminals are making a lot of money by faking this food, and | :10:41. | :10:43. | |
we're paying the price for it. But now science is fighting back. | :10:44. | :10:50. | |
Thanks to recent scandals, more and more of us are preferring to buy | :10:51. | :10:55. | |
fresh produce from local suppliers. But even with a seemingly unbroken | :10:56. | :10:58. | |
link from the field to the shopping bag, there's still room for fraud. | :10:59. | :11:05. | |
Now of course, this is an apple. Looks like an apple, and it tastes | :11:06. | :11:09. | |
like an apple. And we probably choose to buy it because not only do | :11:10. | :11:13. | |
we like a particular variety, but we also like where it comes from. | :11:14. | :11:22. | |
But how can we be sure that the fruit we're buying comes from the | :11:23. | :11:25. | |
Norfolk orchards, or that the meat IS from Essex farms? Now, thanks to | :11:26. | :11:28. | |
pioneering tests developed in Norwich, we'll eventually know | :11:29. | :11:31. | |
exactly where all of our food comes from. Alison Johnson is the | :11:32. | :11:36. | |
scientist behind this new technology. | :11:37. | :11:38. | |
Why has food traceability become so important? | :11:39. | :12:01. | |
There have been a lot of high-profile cases, does what you | :12:02. | :12:08. | |
are doing goes some way to prevent this? Yes, we are using a technique | :12:09. | :12:15. | |
of environmental fingerprinting to determine and validate where a | :12:16. | :12:19. | |
product was grown and where it originated. Who are you doing this | :12:20. | :12:24. | |
work for? Ultimately everyone benefits but the main customer is | :12:25. | :12:28. | |
three people dashed Dutch growers like these who want to make sure | :12:29. | :12:32. | |
their product does not get time-limited, you have got | :12:33. | :12:36. | |
processors who are using raw materials and want to be sure they | :12:37. | :12:40. | |
are using the right product, and indeed retailers who up to date have | :12:41. | :12:44. | |
been the victims of a lot of these food frauds. Because food has a | :12:45. | :12:50. | |
unique fingerprint depending on where it is grown, Alison is | :12:51. | :12:55. | |
developing tests for every sort. She travels the country to collect local | :12:56. | :13:03. | |
samples. These form the reference database. We need to know what a | :13:04. | :13:09. | |
local environmental footprint looks like in this area, we want to prove | :13:10. | :13:14. | |
the provenance of genuine tomatoes. If we test these and then we have | :13:15. | :13:19. | |
samples brought in from another source, we are able to detect | :13:20. | :13:23. | |
whether or not they are likely to have come from here or not using | :13:24. | :13:30. | |
these as a reference. Food forensics is leading the way in developing | :13:31. | :13:35. | |
traceability tests. It started 18 months ago using equipment more | :13:36. | :13:39. | |
commonly used to detect illegal drugs but now they have adapted the | :13:40. | :13:42. | |
science to test all kinds of food and drink and I am going to see how | :13:43. | :13:49. | |
it works. It looks like you have setup a conundrum for me. We have | :13:50. | :13:54. | |
two sets of tomatoes, three different apples and three punnets | :13:55. | :13:59. | |
of strawberries. Where are they from? That is the challenge for you. | :14:00. | :14:03. | |
These look slightly bigger than these, but I have no idea. These | :14:04. | :14:10. | |
apples look identical. They haven't got a flag on, have they? No, I | :14:11. | :14:16. | |
guess that is the point. It is just guesswork. That is why the testing | :14:17. | :14:23. | |
is so important. Depending on where it is grown, every plant and food | :14:24. | :14:27. | |
will have a different pattern of something called isotopes. It is | :14:28. | :14:31. | |
this that Alison and her team need to measure. Samples save the unique | :14:32. | :14:45. | |
isotope can be seen. The technique is very specific to the | :14:46. | :14:47. | |
temperature, rainfall, prevailing weather, the nutrients in the soil, | :14:48. | :14:54. | |
the fertiliser it has been fed. So right on the coast of the prevailing | :14:55. | :14:59. | |
weather you get the heavy isotopes. Further inland into higher altitudes | :15:00. | :15:03. | |
you get lighter isotopes. So using that as an example, the tomato | :15:04. | :15:06. | |
growing right down on the south-west coast will have a heavier isotopic | :15:07. | :15:09. | |
composition than one grown in Scotland and the mountains and that | :15:10. | :15:13. | |
is information we need to be able to determine where they come from. | :15:14. | :15:16. | |
There is no shortage of demand for Alison's tests, she has already | :15:17. | :15:19. | |
developed tests for some meats, fruit and veg for a leading | :15:20. | :15:34. | |
supermarket. Now she is working on honey. Even this pure of products is | :15:35. | :15:37. | |
susceptible to fraud. A few years ago local beekeepers had the | :15:38. | :15:40. | |
reputation of their honey undermined by tubs of Chinese and Argentinian | :15:41. | :15:43. | |
honey labelled and sold as Norfolk honey. Because of high profile cases | :15:44. | :15:45. | |
of honey fraud, food forensics scientists are making a honey map of | :15:46. | :15:48. | |
the country to pinpoint exactly where the bees have been to collect | :15:49. | :15:51. | |
their nectar. They have invited beekeepers to submit samples for | :15:52. | :15:55. | |
analysis. One such group is the Essex Beekeepers' Association who | :15:56. | :15:58. | |
have been eager to have their products authenticated. Customers | :15:59. | :16:07. | |
will pay a premium for good local honey. Jars will taste different due | :16:08. | :16:11. | |
to where and on what the bees have foraged. When they gather the | :16:12. | :16:17. | |
nectar, the foragers bring it back to the hive and pass it to another | :16:18. | :16:20. | |
worker within the colony, and the nectar gets passed between the bees | :16:21. | :16:24. | |
and in doing so they add enzymes from glands which they have in their | :16:25. | :16:27. | |
heads and in their mouths and these enzymes start to convert the nectar | :16:28. | :16:37. | |
into honey. And it is that honey which provides many health benefits. | :16:38. | :16:41. | |
The confusion for us however is that we are confronted with a vast array | :16:42. | :16:44. | |
of varieties all claiming to be local, but you can't tell the | :16:45. | :17:04. | |
difference just by looking. This range of Essex honeys here just | :17:05. | :17:07. | |
indicates the wide range of forage crops that we have in the county. | :17:08. | :17:10. | |
This honey here, which is probably borage with some lime in it, when | :17:11. | :17:14. | |
you look at it alongside this honey here, they are both Essex honeys but | :17:15. | :17:18. | |
they are vastly different. The forage crops that you would find in | :17:19. | :17:21. | |
there could be grown in several places around the UK. How do you | :17:22. | :17:25. | |
know it is Essex honey? I don't know. Hopefully food forensics, when | :17:26. | :17:28. | |
they have finished their work, will be able to look at my honey and say, | :17:29. | :17:37. | |
yes, that came from our locality. This year's poor spring weather has | :17:38. | :17:40. | |
devastated honey yields by as much as 72%. As a result, honey prices | :17:41. | :17:47. | |
are set to rise, opening the door for fraudsters to cash in. Testing | :17:48. | :17:53. | |
couldn't come quick enough for genuine honey makers. How does this | :17:54. | :17:59. | |
fake honey get passed off as the real thing? Honey is an interesting | :18:00. | :18:04. | |
product, there are three different ways you can fraudulently sell | :18:05. | :18:07. | |
honey, I suppose. One is using imported honeys and selling it as | :18:08. | :18:10. | |
labelled as British when it is clearly not. You can also mix honey | :18:11. | :18:15. | |
with corn syrup, there have been a lot of reports of honey detected | :18:16. | :18:19. | |
with a blend of corn syrup and honey, so it is actually a mixture. | :18:20. | :18:25. | |
The third way is actually just feeding bees sugar syrup, which | :18:26. | :18:28. | |
creates a kind of honey like substance but it has no pollen in | :18:29. | :18:36. | |
it. Those are the three key ways and this testing enables us to identify | :18:37. | :18:43. | |
each of those. Alison hopes to have the honey map ready by next season. | :18:44. | :18:49. | |
There are opportunities for fraud in every food and drink that we buy. | :18:50. | :18:55. | |
Our job is to develop tests to give the consumer reassurance that the | :18:56. | :18:57. | |
product they are buying is authentic, it is as it is labelled, | :18:58. | :19:04. | |
and it is safe to eat. If we can achieve that, we have done our job. | :19:05. | :19:14. | |
The Mark Forrest show on BBC local radio will be asking if you have | :19:15. | :19:18. | |
lost trust in what you are eating, that is at eight o'clock. Now we're | :19:19. | :19:21. | |
off to a hotel. The guests demand good food and good service, but | :19:22. | :19:24. | |
they're being served by students, who are hoping for a career in the | :19:25. | :19:27. | |
hospitality business. It is the country's first hotel school and it | :19:28. | :19:33. | |
is in Colchester. We are now running probably 25 minutes behind schedule | :19:34. | :19:38. | |
so we will have to push, push, push. The tiniest thing that you didn't | :19:39. | :19:41. | |
even notice, they will be like, "why did you not clean that properly?"! | :19:42. | :19:49. | |
Every meal that we do we want to go, I did that and I'm proud of that. | :19:50. | :19:54. | |
Wivenhoe House is a luxury hotel. Behind the curtains, some of the | :19:55. | :19:57. | |
finest rooms anywhere. But it's no ordinary hotel. Can I top up | :19:58. | :20:01. | |
anyone's champagne? It's run by students. The Edge Hotel School is | :20:02. | :20:13. | |
the first of its kind in the UK. The students are doing a degree in hotel | :20:14. | :20:16. | |
management and are taught by top industry pros like former Essex Chef | :20:17. | :20:19. | |
of the Year Paul Boorman. The pros and students work side by side and | :20:20. | :20:22. | |
the paying guests shouldn't be able tell the difference. There are two | :20:23. | :20:35. | |
big events looming and student Emily can't wait. There's a rock weekend, | :20:36. | :20:38. | |
and a black tie dinner. Emily is from Dubai. She works at a world | :20:39. | :20:41. | |
famous five star hotel run by her parents, but they've sent her here. | :20:42. | :20:51. | |
The UK has now obviously picked up on the fact that it is a huge | :20:52. | :20:54. | |
moneymaker, the service industry. If you want to be a manager, you need | :20:55. | :21:00. | |
to be able to walk around the hotel, and look at something and know that | :21:01. | :21:04. | |
it is not done right. You need to be able to pick up on little things and | :21:05. | :21:09. | |
if you have never done it, you will never know. I feel it is so | :21:10. | :21:14. | |
important to be doing the degree and to be doing the experience at the | :21:15. | :21:22. | |
same time. In two years we are coming out with both. It's the | :21:23. | :21:26. | |
weekend of rock and roll, 17 bands over two days. It would be handy if | :21:27. | :21:32. | |
we did have the fish wire. There's also a wedding party in the main | :21:33. | :21:37. | |
hotel. It's full on. Is this the glamorous end of the | :21:38. | :21:42. | |
business? Is there a glamorous end? I work in the kitchen, I don't do | :21:43. | :21:55. | |
become a bit. -- don't do the glamour bit. The students are | :21:56. | :22:01. | |
surprised to learn that one of the artists is Lloyd Grossman. It's a | :22:02. | :22:06. | |
warm up gig Glastonbury and the famous food expert is equally | :22:07. | :22:09. | |
surprised to learn that the hotel is run by students. For a long time in | :22:10. | :22:12. | |
this country, hospitality was regarded as a pretty low level | :22:13. | :22:16. | |
service job and in this country for all sorts of social and historical | :22:17. | :22:21. | |
reasons, we tend to think that service is servile when in fact it | :22:22. | :22:27. | |
is not. Service is very important, especially in the world today with | :22:28. | :22:33. | |
the tourism industry of such international importance. The ethos | :22:34. | :22:49. | |
is learning by doing. The students want to manage at the world's top | :22:50. | :22:52. | |
hotels, but that means cleaning toilets, and making beds along the | :22:53. | :22:55. | |
way. The food is amazing but sometimes smelling it is enough! I | :22:56. | :23:00. | |
like serving people, I like making people smile and talking to people | :23:01. | :23:04. | |
because it is always little touches like somebody doing that little bit | :23:05. | :23:08. | |
extra to you that would make a difference to your experience, make | :23:09. | :23:13. | |
you remember it and come again. This is a pioneering course at the | :23:14. | :23:16. | |
University of Essex, a BA Honours degree in hotel management in two | :23:17. | :23:27. | |
years. We have just got to find the opportunity to create something that | :23:28. | :23:30. | |
will really rock the boat and be different, and that I think is what | :23:31. | :23:34. | |
we have achieved. It needs to be seen as being an intellectually | :23:35. | :23:40. | |
challenging aspiration career and that part of it we are doing here as | :23:41. | :23:47. | |
well. If we stick to our jobs, we should be fine. Smile at everybody | :23:48. | :23:52. | |
and it will be fine. The courses backed by an industry with a dire | :23:53. | :23:58. | |
skills shortage at the top end, by chefs like Raymond Blanc and five | :23:59. | :24:01. | |
star hoteliers like Hilton, Marriott, and Exclusive. They even | :24:02. | :24:13. | |
sponsor the rooms. The Hilton Room for example is a carbon copy from | :24:14. | :24:17. | |
the bed linen to the grouting between the bathroom tiles. It's the | :24:18. | :24:21. | |
best rooms in the world, all in one hotel. It's the day of the gala | :24:22. | :24:24. | |
dinner and the hotel is full. Heather from Hertfordshire and Emily | :24:25. | :24:27. | |
from Milton Keynes are up against it. You have to make it looked like | :24:28. | :24:30. | |
a room where nobody has ever slept, nobody has ever turned the shower | :24:31. | :24:47. | |
on. Can you take these ones over? In the kitchen, Chef is planning a | :24:48. | :24:50. | |
seven course meal. The students will be under the most pressure they've | :24:51. | :24:56. | |
faced yet. It will be fine. If you are going to do something, do it. | :24:57. | :25:02. | |
The guys here, we are not interested in taking short cuts. If you are | :25:03. | :25:08. | |
going to do a meal, do a meal. Competitive? Bloody right we are | :25:09. | :25:15. | |
competitive. It's a few hours before the gala dinner for 250 guests | :25:16. | :25:17. | |
including former world snooker champion Steve Davis. It's black | :25:18. | :25:20. | |
tie, so Emily is learning how to turn a napkin into a dress shirt. | :25:21. | :25:28. | |
Because it is student run and we are learning to become managers, we care | :25:29. | :25:33. | |
so much more. If you go to any other hotel, there will be staff there who | :25:34. | :25:36. | |
don't want to be there, just working for the money but we are here to | :25:37. | :25:44. | |
learn so in the long run this hotel will be one of the best. Are you all | :25:45. | :25:52. | |
feeling pressure? ! I think we just wanted to go to plan really. We all | :25:53. | :25:58. | |
want it to work and we all just have to have good communication between | :25:59. | :26:02. | |
each other and work well together. The good thing is that we work | :26:03. | :26:07. | |
together on a daily basis so we are quite close-knit. As guests arrive | :26:08. | :26:11. | |
and take champagne, they are unaware of a crisis developing. We need to | :26:12. | :26:20. | |
find Stephen. The generator has failed - there's a fuel leak. No | :26:21. | :26:23. | |
lights, no music, no power to the kitchen or tills. No wonder everyone | :26:24. | :26:25. | |
is worried. With the gala dinner hanging by a | :26:26. | :26:49. | |
thread, ten minutes before service, the generator is working, but will | :26:50. | :27:02. | |
it hold? It is my pleasure to welcome new. If you would like to | :27:03. | :27:05. | |
make your way through to the marquee, dinner is about to be | :27:06. | :27:07. | |
served. Thank you. Because of the issue with the | :27:08. | :27:37. | |
generator earlier on breaking down, we are now running probably 25 | :27:38. | :27:44. | |
minutes behind schedule. I have to have this shutdown by about 11 | :27:45. | :27:49. | |
o'clock because of the licence for the outside area. We are going to | :27:50. | :28:00. | |
have to rush. Tomorrow, and the next day, and the next day, they'll do it | :28:01. | :28:03. | |
all over again. Learning by doing. Doing it to perfection. | :28:04. | :28:13. | |
The training looks like really hard work. That is it for this week. If | :28:14. | :28:17. | |
there is something you think we should be looking into, you can send | :28:18. | :28:24. | |
an e-mail. Or I am on Twitter. I will see you next week when I will | :28:25. | :28:28. | |
be revealing these stories from the east. I take a trip along the A14 to | :28:29. | :28:40. | |
find out what tolling could mean for us. And see the very latest on Ash | :28:41. | :28:45. | |
die back and the battle to save our woodland. | :28:46. | :28:51. |