05/02/2018 Inside Out East

Who is vetting the restaurants

behind the rise of

online food ordering?

Sophie has been unwrapping your

takeaways to find that not

all restaurants are what they seem.

You don't easily know

the hygiene rating of

the restaurant, and in some cases,

you don't even know where

the food is being prepared.

A comedian shows us how

to stand up to bullies.

People will jump in front

of my scooter, they'll stop me

and point and start laughing.

I always get comments like, "Oh,

don't go so fast," or, "Woo!

"I'd like to get one of those!"

I'm like, "Well,

anybody can buy one."

And a hero of the Great War,

but he also played for

Northampton Town and helped pave

the way for equality in the game.

What he means to me is utmost

respect, utmost respect,

because his core values

are what I hold, as well.

Revealing the stories that

matter closer to home,

that's tonight's Inside Out.

Hello and welcome to Norwich.

Now, if you're hungry

but you don't fancy going out,

you could join the millions who now

order their food via an app.

But with the rise of online food

ordering comes the growth

of online restaurants,

making it almost impossible to keep

up with all the necessary checks.

Well, Sophie has been finding

unregulated restaurants

here in the east, meaning you don't

always know where your food

is really coming from.

Since the rise of the

internet, life has become

easier, more accessible.

With the click of a button,

you can have your food delivered

directly to your door from a

host of local restaurants.

No hassle.

No fuss.

Thanks!

But how much do you really

know about the restaurant that

you're ordering from?

There are strict

standards on how food

businesses should operate.

And councils take

this very seriously.

But as I'll find out,

some are cutting corners.

I've come first to Bedfordshire,

to find out how it should be done.

First thing,

I need to wash my hands.

Can you show me where your

wash hand basin is?

Oh, fantastic.

And this is the soap that you use?

Yes, that's the one.

As you can see, the inspections

are very thorough.

And are a legal requirement.

Why is hand important, do you think?

--hand-washing.

To prevent cross

contamination between

touching raw meats and cooked meats.

OK, and when...

Is there any other time that

you would maybe wash your hands?

After cleaning, after

preparing any type of food.

For me,

you can never be...

Hands can never be too clean.

And also, the most important,

going to the toilet.

Yes, of course.

Fantastic.

Once the council's finished

their food hygiene inspection,

they'll rate the premises

between a zero and a five.

They'll then give the restaurant

a sticker, which they can

display on their door.

But when you take a closer

look at the online

takeaway food business,

things become unclear.

And at the centre of the food

delivery industry is Just Eat.

Just Eat is the most-used food

delivery site in the UK.

It has ten million customers

and has cornered the cheaper end

of the takeaway business.

Its slogan, "Order in a takeaway,

it's just a few clicks away."

But that's all it says.

Aside from the restaurant name

and the user ratings,

there isn't any other information

about the place you are

buying your food from.

So you don't easily know the

hygiene rating of the restaurant,

and in some cases, you don't

even know where the food

is being prepared.

Inside Out contacted councils

throughout the east using

a freedom of information request.

One very odd address popped up.

A restaurant which said

it was registered at a particular

address, but when I take a closer

look, all is not what it seems.

It's here in Basildon, in Essex.

So, this was an address

given to Just Eat by

a restaurant in the Borough.

Now, as you can see,

it's a car wash.

And after speaking

to people in the local area,

they say it's been a car wash

for a couple of years now.

And before that, it was a locksmith.

Now, there's no suggestion

that the businesses have

anything to do with this,

but this was the address given.

We don't know if food

was or wasn't prepared here.

But it certainly wasn't inspected

by the council, and so would not

have received that

crucial hygiene rating.

And this place in Basildon

was not the only one I found.

I discovered five.

As well as the one here,

I found one in Norwich,

one in Braintree, one in Welwyn

and one in Stevenage.

All of these were listed for

a time on the Just Eat site.

So far, I've discovered five

premises across the east that have,

with the help of the council,

been taken off the Just Eat site.

What's to stop me

opening a restaurant

here at the side of a road?

It's hard for a company

like Just Eat to keep abreast

of the thousands of takeaway

restaurants it works with.

But what checks do they do?

I rang the company on two

separate occasions to find out.

So, if you want to join

Just Eat, you'll need

to send them ID,

proof of ownership of

a restaurant, and a menu.

And then a Just Eat rep will come

and see you after a couple of weeks,

to answer any questions you have.

In terms of hygiene standards,

they don't actually need to see any

paperwork from Environmental Health,

so there is no minimum standard.

You can join Just Eat if you're

a five, or if you're a zero.

A zero restaurant needs to make

some urgent changes.

Industry professionals also believe

there are many more so-called

"ghost" or hidden restaurants

in operation, other than the ones

the councils are aware of,

and that would mean they would not

have been inspected.

If we're dealing with one

of these ghost kitchens,

one of the things I'm hearing

from colleagues around the country

is that these are springing up,

sometimes in Portakabins,

sometimes in converted sea

containers, and they are not always

notified to the council

that they're there.

They may not be connected

to mains water.

They may not be connected

to mains drainage.

And there is not an opportunity

for my colleagues, Environmental

Health officers to go in,

and to inspect, and to make

sure that what is taking

place there is safe.

And what would you like to see done

with a company like Just Eat,

that's growing and expanding?

What would you like to

see them do online?

They should make sure

that the information that's provided

on that app is almost identical

to what a customer would receive,

walking in the door

of an actual restaurant.

So they should be seeing

the food hygiene rating.

It should be recorded on that app.

And it should be kept up to date.

If that does happen,

then customers would know

the restaurant is based

at a site that's been

checked by the council and

deemed to be safe.

Jenny has similar ideas.

Just how common is it for people

to pop up and sell online,

without those checks

that the council have to do?

Businesses, they can appear one

day and then the next

day change their name.

It's very reliant on local

intelligence and members

of the public coming to us

if they have concerns.

A lot of these restaurants,

that's how we become aware of them.

Why?

Why do people do it?

A lot of people like to buy online,

and some of these facilities'

kitchens can't cope

with the amount of food

they need to produce, so they need

to find alternative venues.

So it's very easy to, say, prepare

away from your main building.

I've been told by councils that

Just Eat are good about removing

restaurants from their site

when necessary - they do

so quickly and efficiently

and often take the lead.

And it's not the legal

responsibility of Just Eat to make

sure restaurant outlets

have their hygiene checked.

But if a rep visit had been done

in time, then perhaps more odd

premises would be spotted earlier.

Should this multi-billion

pound company be taking

more responsibility?

Over last couple of months,

I've found five restaurants

on your website that haven't

necessarily been operating

above board.

One of the addresses that I've

found was actually a car wash.

Right, yeah.

That's strange.

It may be strange,

but actually, what we find

is that we've got 96% of our

restaurants are what you'd call

the traditional restaurants.

So they're the ones on your high

street that you might visit

with your family on a Friday night.

I think those individual cases that

you mentioned, actually, a couple

of those, it was our checks that

brought them to the eyes

of the council and meant

the council were able

to take action.

So we feel like we're really

improving standards in that area.

Yeah.

But how were they allowed

to be on board, anyway,

whether you found them

or whether the council found them?

So I'd have to look

into the details of the individual

cases to find out,

but there's a number of ways.

It could be that the council's just

misfiled their paperwork.

As you say, you rely very heavily

on the council checks when it comes

to the restaurants you include

on your website.

We always take our lead

from the council, because I've got

no right to go into a business

and inspect it.

I need to trust that it's

done by a public body,

and we take their lead.

So why, then, do you not

have the food hygiene

ratings on your website

for the customer to see?

Yeah, so I'm really excited,

because it's something

we're working towards.

Look, Seth, you are a

multi-billion pound company now,

you're growing and growing.

And I just want to know if there's

a moral responsibility

there with you to do it?

Definitely.

I completely agree, and I think

there's a moral responsibility

for anyone in the food industry

to take food safety seriously.

And we know it's what

customers want, as well,

and that's why we're

working so hard towards it.

What we currently do is

we have a link on the info section,

so you can go to any

of our restaurants' menu page,

click on the link and go onto

the food hygiene ratings website

and look up a restaurant yourself.

What we're aiming to do

is to deliver those

food hygiene ratings

onto the search page,

so if you choose to as a customer,

you can actually search by rating.

So it's just that bit more clear.

Yeah, indeed.

So there are some improvements

on the horizon, and Just Eat

will make things clearer

for its users, butwhether this

will have a positive impact

on limiting hidden premises

remains to be seen.

And if there is something you think

we should be looking

into here on the programme,

you can always get in touch

with me on twitter,

@david-insideout, or you can send me

an e-mail, [email protected].

You're watching Inside Out for

the east of England here on BBC One.

Later on, the incredible

story of Walter Tull,

a First World War hero who also

helped pave the way

for equality in football.

It's not so much about the colour

of his skin that makes

him extraordinary, it's the fact

that he was a working-class lad

who had been brought up

in an orphanage and he finds

himself, you know, an officer.

Next on the programme,

we go on the road with one of the

country's leading stand-up

comedians, Tanyalee Davis.

Now, Tanyalee is three

foot six and has a rare

genetic condition which causes

dwarfism and she is using her

stand-up talents to help schools

here in Norfolk tackle bullying.

In fact, she wants the word bullying

replaced with "not being kind".

CHEERING AND APPLAUSE.

That's right, some people carry

a briefcase to work.

I carry a step stool!

LAUGHTER.

Hello!

CHEERING.

All right, I can still the tension

in the room, some of you a

little shocked.

Don't feel sorry for

me, I get it all the time.

"Oh, look.

"She's ginger."

LAUGHTER.

Tanyalee Davis has been touring

the world doing stand-up comedy

for more than 25 years.

She's appeared on some

of the biggest shows on TV.

At three feet six inches tall,

Tanyalee has diastrophic dysplasia,

a disorder that affects cartilage

and bone development.

I don't even focus

on everyday challenges,

because I just get on with stuff.

I mean, people see me and go,

"Oh, look, she's struggling,"

but for me, it's just...

It is what it is.

Originally from Canada,

Tanyalee now lives in Norfolk.

When she moved to the UK,

she was shocked by people's

attitudes to disability.

I feel like I need to

educate people in how

to interact with little people.

You know, there is

a code of conduct.

Rule number one, don't

pat us on the head!

LAUGHTER.

That's right, it's

beneath you people.

Rule number two, don't pick us up!

LAUGHTER.

You know you want to,

don't you, sir?

LAUGHTER.

British people are just

so...reserved and so worried

about offending that they forget

basic humanity of just

being friendly when it comes

to just treating somebody...

You know, just normal, basically.

You know, being social

skills, they're like...

"Well, if I don't talk

to you I might offend you, if I

do talk to you might offend you,"

and it's just like...

Just do what you do.

Just act normal.

So right now I'm in a relationship.

Been in a relationship

for quite a few years.

Of course, people's

first question is,

"Oh, is he a little person?"

I'm like, "Hell no!"

He's actually the shortest

guy I've ever dated.

He's five foot seven.

Yeah, I downsized!

Tanyalee shares her home in Norwich

with her partner Kevin.

Most amazing woman I ever met.

That's why I'm here.

I moved across the country

and across the world

and left my family

to come over here with her.

So, yeah.

It's a big move.

Tanyalee's job means she's

constantly travelling

the country to perform.

It's a hectic and tiring lifestyle.

Her medical condition means

it's important she stays as fit

as possible.

She works out at least

three times a week

at a friend's house.

Most little people have

various forms of arthritis,

osteoarthritis, we don't have

cartilage and our joints.

--in our joints.

I've had arthritis since

I was eight years old.

I saw

an orthopaedic surgeon recently,

and he said that my right hip

was like a 90-year-old and

my left hip was like an 80-year-old,

so I'm in the process of

getting

customised hip replacements.

I'll do, like, an hour of cardio,

which hopefully helps.

It makes me feel better,

I sleep better, you know, and...

I feel like I do notice a huge

difference after I've been

working out for a couple of weeks.

Being different and standing out

from the crowd has presented

other challenges.

One of the most unpleasant

is being picked on and teased.

During the day's not so bad,

but I do work nights

and I find that, you know,

in this country, especially

with the drinking...situation,

you know,

at night time, people

can be very aggressive.

People will jump in front

of my scooter, they'll

stop me and point

and start laughing.

I've had people run

behind my scooter and try

to grab it, or just

jog along.

Always, like, comments like, "Oh,

don't go so fast," or,

"Woo! I'd like to get one of those!"

I'm like, "Well,

anybody can buy one."

You know, people just think

they're being funny.

But I mean, in reality,

do you think if I had a choice,

that I would use a scooter?

I mean, it's awesome,

don't get me wrong!

But, I mean, you know,

I would choose to be a little bit...

Have a little bit more anonymity if

I could walk everywhere.

If I got angry every time somebody

was rude to me,

I would lose

my flipping mind.

But, you know, sometimes it just

depends on the mood I'm in.

If I'm in a crabby mood,

sometimes people will get it.

You know, I'll just yell

at them or get their face

and go, "Really?"

Like, people take pictures

of me all the time, or

video tape me, so I'll whip

out my camera and go, really?

How does that feel?

Huh?

Yeah.

And then they'll go, "Oh, oh,

I'm sorry, I'm sorry."

Like, yeah, really?

I don't think so.

You know, I had this kid come

up to me this one time

and he goes, "Oh,

what happened to you?

Did you get into an accident?"

I'm like, "Hell no,

I didn't eat my vegetables

when I was your age, you little..."

LAUGHTER.

This is Catton Grove

school in Norwich.

When not doing stand-up,

Tanyalee is involved in a Norfolk

based anti-bullying project

called Great As You Are.

This is me walking.

I walk on my tippy-toes,

a little bit, because I've got...

You know, the way that my

body's shaped,

it's a bit different.

But I find my own way

of doing things.

Children are taught how

to be good citizens

and to respect each other and that

it's OK to be different.

What do you do to sort out problems?

ALL:

Talk to someone!

Talk to someone.

Everyone got the action?

What's the action?

Talk!

Right, what do you do to be kind?

ALL:

Always help!

Always help.

And what's the action?

There you go.

What do you do to be kind?

You always help.

Right, it's important

to help other people.

It makes you a great

friend and a great mate.

I like about Tanyalee,

she never gives up.

She always tries her hardest.

She never gets upset.

She...

She just calms herself

down and does stand up.

As great as she is.

We are

focusing on kindness

and loving yourself

first, and that in

turn then helps the kids,

they love themselves,

they're less likely

to be unkind or bullying.

We are trying to get rid of the word

bullying, so it's unkind

behaviour and kind behaviour.

We've noticed a great

different in the

behaviour of our children.

They've been far more

positive, and if they have

got problems, they haven't felt...

They felt at as if they can share

a lot more with us, which I think it

really, really important.

But also, they are been

able to deal with

problems themselves, asking advice

from their peers and their friends

and family, which I

think has been one of

the biggest impacts we've

seen at Catton Grove.

Hello!

Put your phones away,

I'm not a Pokemon.

Tanyalee's day to day life

is of course a world away

from performing on stage, but a lot

of her humour comes from her

real life experiences.

It's a male dominated business,

the old stand-up comedy,

so being a chick is quite

rare, and obviously,

with my height, you know,

I bring something new to the table.

Stand-up is this thing where it's

such an emotional release for me,

and I think because of my situation,

my life experience and my honesty,

I think I'm almost treating

the audience to a little insight

into my life, and the reward that

I get back, the response I get,

is just fantastic.

I mean, you know.

There's just

nothing like it.

The other night I'm in bed, I'm

reading my book, and it dawned

on me, I'm at that age

where I have to hold

my book further and further

away from my face.

I'm like, "Oh, my gosh,

"I'm far sighted and

I've got midget arms,

"are you kidding me?!"

LAUGHTER.

Well, that's it from me, you guys.

Thanks a lot for coming out

tonight, everybody.

Thanks a lot.

I'm Tanyalee Davis.

APPLAUSE.

A few months ago, while

filming in Northampton,

I spotted a statue of

a local hero.

He had his foot on a ball

because he had played for

Northampton Town.

He also fought in the First

World War, and his story

is an incredible one.

The Western Front.

Northern France.

1918.

It's the Spring Offensive.

Thousands of British troops are dug

in, waiting for orders to advance.

They wait, scanning no-man's land.

Among them, a professional

footballer who played

for Northampton Town.

His name was Walter Tull.

And it's widely believed that Walter

was one of the very first black

officers in the British Army.

Walter Tull was

well-respected in the army.

He had joined and fought

in the battle of the Somme in 1916,

and in 1917, was commissioned

as a Second Lieutenant

and was mentioned in dispatches

for gallantry and coolness

while leading his company of 26 men

on a raiding party into enemy

territory in Italy.

Taff Gillingham is a military

historian and specializes

in the First World War.

He's a consultant on war

films, and knows a thing

or two about Walter.

With the need for recruits

in 1914, there were all

sorts of what we call

new army battalions raised.

And amongst those were

a couple of footballers'

battalions, which were based on sort

of not just the players, but fans.

And it was part of the whole idea of

pals' battalions, where you'd serve

with sort of like minded people

who shared the same interest.

And Walter signed up and served

with the Middlesex Regiment.

How did he become an officer?

Well, right from the start,

it was very clear to

the officers of the Middlesex

Regiment that he's

serving in that he's got

leadership abilities.

You know, he's not just an ordinary

private, he's capable of

leading men.

The crucial thing, really,

is that he is recognised for

that ability.

That would have had nothing to do

with the colour of his skin

or anything like that, he was

purely and simply

good officer material.

So was he treated equally

in the British Army?

Yes, yes, I think he was

treated very equally.

He would certainly

have had the respect

of the fellows around him.

And he was popular.

I mean, there was...

You know, that's very clear.

And, again, when he goes off

to officer training,

the pictures of him as an officer

cadet, relaxing with

other officers.

It's very clear that he's

comfortable in that role and

the others are comfortable with him

being there, you know, there are

pictures of them all smiling

and very relaxed and smoking pipes.

He is obviously,

you know,

just one of the chaps.

And I think it's not

so much about the

colour of his skin that

makes him extraordinary.

It's the fact that he was

a working-class lad who had been

brought up in an orphanage

and he finds himself,

you know, an officer.

This statue of Walter Tull

here in Northampton

shows just how much he's thought of.

A man who first played for Spurs,

then for the Cobblers before

fighting in the First World War.

But it was his time on the pitch

and not in the trenches

where he suffered racist abuse.

Graham McKechnie is the sports

editor at BBC radio Northampton.

But he's also a war historian.

It's an impressive memorial, when

you see it for the first time.

It is

very striking. Hopefully people will

see it on the way to the ground to

watch the covers and have a look and

learn a little about the man behind

it and learn about Walter Tull.

There is evidence of water and the

respect Northampton has framed

pretty much everywhere.

There is,

all over the town. There is Walter

tollway behind me, in time there is

a building, so you convert the B in

Northampton and not be aware of

Walter Tull. There were very few

black footballers, he was in the

first but there are very, very few.

When he was a footballer, did he

suffer racism?

We know for scars

right from his time at Spurs that he

did suffer some appalling racist

abuse from the crowd to the extent

that it was commented on in the

papers. We know in the 21st century

any sample of racism would rightly

be highlighted, but in that world,

people were used to it and at the

time people commented on how pulling

the behaviour of the Bristol crowd

was that day.

Not put off by his previous

experiences, Walter went

to the Cobblers, where his skills

on the pitch were very much

appreciated by the fans.

He was clearly accepted he was

referred to the papers sometimes in

terms of a raise an eyebrow at, the

dark Walter Tull, the dusky Walter

Tull, but beyond that, he was just

accepted from a footballer that he

was. -- as the footballer he was. He

must have felt at home here, given

how many times you play for the

club.

He was respected by the fans then,

and nearly 100 years on, his legacy

still inspires.

Terry Angus used to play

for Northampton and is

the equalities manager

for the Professional

Footballer's Association.

What is Walter Tull mean to you?

Total respect. Total respect, his

core values are what I held as well.

I build my wife on my inner

strength, my mental strength, and my

motivation to be better each day. I

think those three things is him in a

nutshell.

Do you think you pave the

way in a very embryonic stage for

the beginning of a quality in

football? That bag easy to see paved

the way?, definitely. -- do you

think he paved the way?

Definitely.

I cannot put myself in a tradition,

I can't, because I live in a

modern-day position. -- put myself

in his position. For him, the mental

strength day by day, to do what he'd

done, get through what he got

through and be subjected to what he

got subjected to and then get up

each day and try to be better than

he was yesterday, I don't think we

can contend that. So without doubt,

even from an embryonic stage, he did

paved the way for the people playing

football today.

Bodies of him as a

person?

As a person, witnesses.

--

what do you think of him as a

person?

As a person, magnificent.

Walter's strength of character

didn't just help him on the pitch,

it also gained him the respect

of the British Army.

How do you think you should be

remembered?

He would want to be

remembered as one of the fellows,

just an ordinary fellow who found

himself being asked to do

extraordinary things in

extraordinary times. I don't think

you'd want to be singled out, I

certainly don't think you would want

to be awarded a military Cross years

later just because of the colour of

his skin. -- read and think she

would want. I think we should

remember Walter Tull as one of those

millions of men he went off to war,

volunteer, fought for the country

and for their mates, just one of the

boys.

Walter Tull led his men during

the spring offensive of March 19 18.

He was killed in action.

Walter Tull, a hero of Northampton

and remembered to this day. Next

week on the programme, 70 years

since the creation of British rail

and I Peterborough with east coast

mainline runs. -- release coast

mainline runs. Should this troubled

mainline be nationalised to get it

back on track? Meanwhile, get in

touch with me on Twitter or e-mail.

But that's it from the stunning

Norwich Cathedral. I'll see you

next. Goodbye. Also next week,

inside out asks what is being done

to tackle the increasing number of

potholes on our roads?

That at least

3.5 and getting up to virtually four

inches deep.

And we meet the parents

supporting their children changing

their gender. That Inside Out next

Monday. 7:30pm here on BBC One.