20/03/2017 Inside Out South West

Welcome to Inside Out, stories and investigations from where you live.

Tonight the grieving families fighting for answers from the

probation service. He was just snuffed out in half an hour, and no

family should have to go through what mine has gone through. And the

whistle-blower is worried about a service under strain. What's left of

their probation service is just waiting for someone to be murdered,

raped or very seriously wounded. And prepare for a transformation. This

is the last time you're going to see yourself like this. I would like to

have for her again -- full hair again. And Brace yourselves. We know

there are loads of people coming ashore who have not had lunch. It is

time to batten down the hatches. This is inside out south-west.

Every year thousands of offenders are released from prison and put

under the supervision of the probation service but a number of

murders here in the south-west from a spotlight on how that service is

being run and the concerns of families who have had to fight for

answers. He had his whole life before him

and it was just snuffed No family should have to go

through what mine's gone through. For more than two years

Andrea Sharpe has been trying to get to the bottom

of a terrible family tragedy. Today she's heading for London,

where she hopes she'll It's just piled on the agony

of drawing everything out. We shouldn't have

to go through this. This is the last photo

of her son, Tanis Bandhari. He was a popular local builder

who grew up on the outskirts He loved his family,

his friends...and football. He was just 27 when he was

brutally murdered here Tanis was stabbed to

death outside this pub. He was on his way to

a party with friends. You're trying to understand

how this happened. How you left your brother 15 minutes

before and then for that I think that all the time,

"What if somebody had What tortures Andrea

is knowing her son might still be alive if his killer had not been

on the streets that night. Donald Pemberton had

a fascination for knives. At the time he attacked Tanis,

he was on police bail, because two weeks before he'd been

caught wielding a machete. The police have admitted that had

he been jailed instead of bailed, there's a chance he wouldn't have

been free to kill. But there was also another

organisation which was supervising An internal report revealed his

probation officer was new in post. And Pemberton's risk assessments

hadn't been properly recorded. The report found none of that was

linked directly to the killing. And that the probation officer had

taken steps to bring Pemberton But it has highlighted wider

concerns about the state She worked for probation for 27

years until she quit last June, worried about changes

being brought in. I could see that things would come

to a very nasty end. For me it was becoming too dangerous

and too difficult and I didn't At the time Tanis was killed,

the state-run probation service was in the process of being broken

up ready for privatisation. A month later, a firm called

Working Links officially took over the contract in the south west,

promising to change lives It's since proposed cutting 600

jobs, 40% of the workforce. The government said selling off

the service would improve it. But Helen believes it's

done the opposite. The problem is when you've got

a service that's reducing staff there are fewer left and you'll then

be in the situation, which has happened, where less experienced

staff are supervising more And do you think this

compromises public safety? To be honest with you, the probation

service, what's left of it, is just waiting for somebody

to murdered, raped or very It could happen any day

and could happen anywhere. And you really think

it's that serious? Helen's not the only

one with concerns. Paul, not his real name,

is still with Working Links. The pressures of work

are quite phenomenal. Morale is probably the lowest

I've ever known it. I've fudged reports,

you change dates. You copy and paste previous

assessments simply in order to have an assessment done

by the right time. I'm not happy with the situation

at all but there is no other way If you try to do it

properly you'll burn out. Paul says pressure to meet targets

means offenders are often managed over the phone rather

than seen face-to-face. I actually have no idea

of who I'm talking to. All you hear is a voice,

you have no idea where somebody Working Links has told us every

single case that is dealt with on the phone will still have

at least some But the unions believe Working Links

is struggling because its bid was based on out-of-date figures

on offender numbers. The contractors are locked

into these arrangements and are now going back whinging to the MoJ

with some justification Many would suggest they were

sold a bit of a pup. Working Links says it's confident

it can deliver performance targets But figures obtained by Inside Out

show that at the end of last year the firm had racked up around

?1 million worth of fines for not Vicky, not her real name, is another

Working Links probation officer. She says her workload doubled

after privatisation. I'm aware of colleagues that have

resorted to going and sitting in their car in the car park just

so they can weep, pick themselves up and get back in the office

and get on with their job. Sometimes it's very difficult

to make room to see everybody that There have been delays

where people haven't been seen We put this to Working Links

who told us it would at all times And that its model was designed

so the highest risk But we've found another

family in Devon who have questions about how well that

model is working. Sarah's brother was brutally

murdered just over a year ago. We can't reveal her identity

for legal reasons. Her brother was vulnerable,

groomed by a man with He stole money from her

brother before beating At the time, he was under

the supervision of Working Links. He was known to the services

for being very, very vulnerable. How it possibly took place in full

view, I do not understand why there was no closer supervision that

somebody picked up on this. Do you think if there was better

supervision he'd still be alive? In cases like this, families

are entitled to a summary of a probation service report

into what happened. Something Sarah didn't know

until we got in touch. It was the first I'd ever heard

of the family having access to a probation report or even

that there was a probation Working Links has told us it never

withholds summary reports and it is the job of Devon

and Cornwall Police to liaise The police told us they had no

record of being notified Back in Plymouth, the family

of Tanis Bandhari have also had It's just all really unclear,

with just three pages. They're still waiting for access

to the full internal probation service report

into their son's death. It's just totally

frustrating and upsetting. The emotional feeling

that they are keeping information from you that should be out

there for everyone to know. So Andrea Sharpe is taking her quest

for answers to the top. I've never done anything

like this before. She's meeting the Justice

Secretary Liz Truss. I'm going to tell her

what we've gone through over The meeting is over in 20 minutes,

but there's progress. She said she's going

to definitely look into it. She said she was

shocked by the case. If I don't hear anything

I will be banging on doors. The Ministry of Justice is currently

reviewing the probation service. The aim ? to ensure there are no

more victims like Tanis. For Andrea, its findings

can't come soon enough. hope our friends will be there for

us when we need them the most and that is exactly what happened for

one Plymouth woman. We have the story of Pat Roberts who, after

years of illness had her dearest wish granted, with more than a

little help from her friends. So what we're going to do,

we're going to go from a darker brown into a dark brown

to a medium brown. What we normally do

is we cover up the mirror. So this is going to be the last time

that you see yourself like this. My husband's going

to be really shocked. He's so used to seeing me

with short hair now. He's always saying to me

it doesn't bother him, Sometimes I look like

I've got bald patches. But I know he loved my

hair when it was long, I was 14 when we met but 16

when we got together. One day we got talking,

laughing and joking around I don't know whether I believe

in love at first sight but if there's anything like that,

that's what it would have been. When we first got together we knew

we wanted children and we actually I've got Marshall and he's nine,

and Phoebe who's coming up six, You know, rather look

on the positives than the negatives. There's a lot of negatives already

and we try to ignore that and have I found the lump when I was watching

a film with my son and my hair I went to brush it away with my hand

and I felt something hard and it was that hard I thought

it was something down my top. And it was a lump and it was quite

big and I don't know how I missed it and I thoughy,

"That's not right." I had just turned 26 and they said,

"It's almost impossible to get And then five days later,

I had a call and it was And they literally jumped straight

to it and told me it was cancer. My husband just sat there in shock,

he was just speechless, It seemed like a lifetime that

I was sat there and I was just holding her hand and out of nowhere

I asked the question, When they said that,

he just burst into tears. That makes me cry, knowing

he was crying, bless him. I had to have my surgery first,

then I had to go straightaway like three weeks after surgery

to start chemotherapy, After that I went on to have

radiotherapy, which was every day, I then went on to have my

breast removed and my It was really hard, it was awful

but I'm getting used to it now. So at the moment I've just

had my second scan in a row that's come back clear of cancer,

so I'm buzzing from that still. My hair's never been

right since having it. and it's so thin so I would really

love to have full hair again. I just feel so unfeminine

and my husband's always trying to reassure me I look nice

but I can't move past it. I should cry over the cancer,

I'm crying over my hair. I decided that I really wanted

to get into fitting the hair extensions for people with alopecia,

cancer, and severe hair loss, and I wanted to help them

and I thought there's got to be something out there that can give

these ladies their hair back. I'm just going to measure

this on the top. Because of how my hair

is and how it's grown back, I'm not able to have your average

hair extensions because it's so fine Instead of a wig, we just

found a great alternative where we basically fit the hair

ourselves and it's like having a wig but permanently

attached to your hair. Well, Gemma was like offering it

to me slightly cheaper but it's So I said, "Why don't we do

a charity event and try to raise as much money as we can

and hopefully you'll have enough to get your hair done

and we can give the remaining Do you want to buy

some raffle tickets? So I'm offering face painting,

glitter tattoos, cupcakes and Gemma's doing haircuts

and that for donations. All right, darling,

is five minutes OK or...? We're going to have glitter

everywhere today, aren't we? That's just from selling raffle

tickets and, yeah... We're getting plenty of donations

put in the bucket today so we should hit our target

of ?900 no problem. We actually raised enough money

so far to get the hair in so that's all done and she's booked

in for Tuesday. This is the top piece

we're going to fit now. We're going to line it

up with your parting. Literally I feel like I've got loads

of plaits at the moment, that's We've been waiting

all day, haven't we? I thought she was one

of the workers then! You can't even tell the other

hair's under there. It's been a long time since I've

seen her with hair and it's worth every minute of the waiting

for three years. I mean, she was pretty before

the hair but she looks amazing now The Isles of Scilly is one of the

south-west's top tourism destinations but what happens when

the island's population doubles for one day?

I'm one of the boatmen in St Mary's Boatman Association.

It's early July and the Isles of Scilly are preparing

Zoe, did you take this booking here, three adults and two children?

Three ships are coming in today, it's not our usual day,

Harbour Master Dale Clark is preparing to welcome a very large

If we know we have got 1,000 people coming ashore

and they have not had lunch, then it's time to batten down

We're ready to welcome all these people to Scilly this morning.

A little bit cloudy at the moment, but I think we have had our rain

and I think they are going to have a really nice day here,

We used to get one cruise ship a year, but the numbers for tourism

They've dropped dramatically over the last 35-40 years and we have

built cruise tourism up to what it is today

It's just before 9am and with the cruise ships safely

at anchor, it's time to pick up the passengers.

This is one of the biggest ones that comes in.

With more than 1,000 people to off-load from this ship,

the Magellan, alone, the boatmen have their work cut out

to ensure that the tourists can make the most of the good weather.

Finally, Steve's crew get to tie up alongside and they can

100 years ago Scilly boasted a huge pilchard

fishing fleet, but today, tourism is the archipelago's

The islands now welcome around 15,000 cruise ship

But the increasing popularity of cruise holidays brings with it

questions about the impact on the environment, particularly

from the diesel emissions from the vast ships' engines.

But with as much as 80% of the local economy riding on tourism,

it's no surprise that cruise ships are so welcome in Scilly.

We're an area of outstanding natural beauty, so everyone from our harbour

master and everything else, they've all looked at this.

So we would not risk what we've got here,

Welcome to Scilly and the sunshine, enjoy the day.

With Steve and the boatmen running back and forth to the cruise boats,

As I say we were ready for it, we knew they were coming,

that's the key, as long as we are ready and we can

The real jewel in the Scilly tourist crown has always been

Most of our plants are tender because of Scilly's strange

and unique climate, the Gulf Stream, the sea, mists, where

we are in the ocean and so all those combinations make a garden that's

completely different to anything in the world.

As Mike prepares to welcome more visitors to the garden,

one of Scilly's unique combinations will test even the stiffest

The rain shower passes and the day is marching on,

A normal cruise ship day you might get anything

between 50 and 200 people, depending on the size of the ship,

but today in total, just over 600 people.

It's now nearly 4pm and Steve is making ready to take the last

Yeah, we've moved a few hundred people what with

Steve and the other boatman have actually ferried 10% of the islands'

annual cruise tourists today and these visitors are increasingly

People do not realise that these beautiful islands

are here in the United Kingdom and when they find

It's time for Steve to head back to port.

But with Scilly pushing hard to attract more tourists,

it surely won't be long before the next big cruise

That is it from all of us at Inside Out. Join us next Monday at 7:30pm

when we will have plenty more stories.

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