23/09/2013 Inside Out South

Hello and welcome to the programme. Your stories from where we live.

Here is what is coming up tonight. A harsher viewer warns of a cold

calling computer scam. It is like having a thief sitting there in your

kitchen waiting, just waiting for you to extract money from you. Nick

from the Voice meets a young fan trying to come to terms with

Tourette's. I do quite a lot of swear words and it can make you feel

embarrassed sometimes. And we discover the extreme measures that

were taken in the past to protect Brownsea. She would actually weighed

out and overturn any boats and was even known to throw them into the

sea. First, we spend our lives surrounded

by technology but the truth is that few of us know how it works. Someone

contact you and says your computer is at risk of a security breach,

chances are you would want it fixed and you would probably pay for that.

Last summer, Judy Brooks home was invaded. She wrote and told us about

it so we sent in an expert to help. Strange things had been happening to

Julie 's computer and she had a horrible feeling that someone was

watching their every move. Everything had slowed up. To be

honest, I have not dared come on it. This young man did say to me that as

soon as I went on the computer, you would know. So I have not been on

the computer. The most important thing on there that I really, really

regret is losing my desktop picture. I had a friend who came and

he was very talented and he sat on the other side of the kitchen and he

drew all this area and this and I had it on there for four or five

years, maybe. And it has gone. I am really sad about that. The only way

I can really get rid of this feeling of being invaded and having a

presence in the house, in that computer, is to get rid of it. I

feel very apprehensive about computers now.

Her problem started with a phone call from a man falsely claiming to

be from Microsoft telling her she had not registered. I felt guilty

because I had not registered. I was taken in and I said all right, I

will get registered. She said —— he said we will get you up and then we

will never hear from us again. So I did. And then I was approached by

the phone again and they sort of gave me the impression that they

were from the same people and it had been discovered that there was a

virus on my computer and it was being used by criminals and it was

vital that they should access it and discover what was going on. And

then, of course, it meant many. I said no and I was quite cross. I

said I am not. I have paid 300 in August. And now you want more money,

no way. I suppose we had been talking for about two hours. It is

incredible. He never stopped. And then he said, I must say, and he was

very convincing and plausible, if you don't comply with this, we have

the power to switch your computer off completely. She paid two bills

for work she did not need and what was worse, work that could allow

scammers to spy on her. We have heard of this one before and we have

been notifying clients of this scam. It is well known, people pretending

to be from Microsoft and saying that they have to register with Microsoft

to gain extra support. And once they do that, the user X at —— ends up

installing some software. Once the remote software is on the machine,

they can gain access to the machine at any time. Anything and absolutely

anything, it can be all your documentation, bank details,

whatever you use your machine for. They can get access to passwords as

you are logging into websites. It is the equivalent of opening up your

front door and saying, , help yourself. We managed to track down

the company to Calcutta in India. But by then the company had closed

and moved on. It seems call centres like this are opening and closing

all the time. Even in a house, you can buy a

computer and a phone and do that, one person calling up, making calls

after calls to just catch someone who can fall in the trap. When I

spoke to people, they were —— there were mixed reactions. There were

people that said it is wrong and they should not do it but they also

shared experiences, they also shared experiences, they used to feel

guilty when they used to call up somebody. And there were people who

also said it is fine. I want money and I am getting paid. It is OK.

People from the UK cheat us and we are treating them back. There are

strange reactions. I am taken aback that these things are happening and

people are cool with it. They don't find anything wrong with it. They

don't think it is wrong. Krusha managed to persuade a former

employee of a company like this to talk to us. I used to make 200 calls

a day. I used to call people in the UK. Basically my job was to tell

them to open the computer and show them the virus that they had. Then I

had to transfer the call to my senior supervisor just to guide them

forward and try to resolve the problem that they had in their

computer which was actually nothing. I would call up the customer, they

would pick up the call and I would say, excuse me, sir, you have some

malicious files. After that, I guess he knew about the process and he

was, how the use —— how do you sleep at night and I had to hang up the

call. I was thinking about the same thing.

I realised that it is a scam and it is not really done. From my part, I

realise it was really wrong. When somebody is doing something like

that, they make it sure that they make it worth believing. They

actually scare you and they actually make them see things so they feel

that is the virus. And they make you pay for those errors which are

actually not a virus. Back in Romsey, our computer technician

revealed exactly what was done to the computer. I can already see

there are a number of different antivirus programmes that have

recently been installed on there and this probably it explains why the

machine is running so slowly. They are conflicting with each other.

What I have also noticed it down on the bottom, where the clock is,

there is another piece of software, you can see it if I hover over, this

is a piece of remote control software, it notifies third parties

when you are connected to the machine and allows people to

remotely connect back onto your machine. It is a very bad experience

and what I am concerned about is that other people, vulnerable like

me, living on their own, my age group, are going to be similarly

sweet talked or mesmerised or hypnotised by this firm. But at

least there is one piece of good news.

Matt has found the precious picture Julie thought she had lost forever.

There it is, lovely. Thank you. You're welcome.

And if you have been caught out by scammers or you have got a story to

tell, drop me an e—mail. The address is on the screen. Next, he says

music is his medication. Nick Tatham from Dorset has Tourette's but his

recent appearance on a TV talent show raised awareness of and often

misunderstood condition. We thought we would give him the Voice to

explain a little more. My name is Nick Tatham and you might

remember me from the Voice back in spring.

Sadly, I did not get through but what I did do was raise awareness

about Tourette's, a syndrome I have which causes the body to make

involuntary noises and movements. And it seems like I am not the only

one who wants to talk about Tourette's. When I first saw him on

the Voice, I thought that he was amazing. Spencer is eight years old

and was diagnosed with threats a year ago. I do quite a lot of swear

words. It is basically swearing. BLEEP. I stick my fingers up, which

is basically another one. BLEEP you are BLEEP.

It can make you feel so embarrassed sometimes. I am travelling from my

hometown in Dorset to meet Spencer in Oxford and share my experiences

of living with Tourette's. I think that you can tell me a bit about how

to handle ticks. That would be good advice for me.

Being on the Voice was not the first time I have been on TV. This was me

at home on inside out back in 2005. I was 21 and really struggling with

the condition that I have now learned to live with.

This is bizarre. It is coming out wrong. Sorry.

I was also taking medication and lots of it. Now, music is my

medicine and I don't take any pills. Tourette's typically start in

childhood and for about half of children, it continues into

adulthood. Spencer lives with his mum, dad and

little brother. I have come to meet them all and maybe even sing with

them. If they are not careful! Hello, how is it going? Hello.

Over 300,000 people across the country deal with threats every. .

Those sick then so was diagnosed just 12 months ago, he has had the

symptoms for over two years. Spencer 's Tourette's started pretty much

overnight. That was a real shock for the factory. —— for the family. He

started making these little snorting noises and I was thinking, what is

that noise? He said I don't know why I am making the noise. It seemed to

be from that moment on, he was just doing these things. It is not really

a nice feeling. But you can't really stop doing stuff at first. You just

think, why am I doing this? I have a song called different. When I was

your age, I wrote this song. And BLEEP having Tourette's.

My ticks started when I was 11. It is not known exactly why Spencer

swears when he ticks. I insert the police cars quite a

lot. And I insult cars and some people quite a lot. I don't like

sweating in people 's faces, it feels like I am being mean to them

but I am not. I find it hard to explain myself. It is hard. BLEEP

BLEEP. It appears this little boy is

naughty, get to know him it's a tick. What do you think of that?

Spencer's form of Tourette's is rare. 90 per cent of people with the

syndrome don't have swearing tics What happened with the dinner lady?

I swore in her face. She said excuse me, I said I had a problem, I said I

had ticks, and then she had a chat with my teacher. It is really

difficult hearing this because it takes me back to my childhood and

bits of that of a knot in my stomach. He is a brave little kid. I

am very impressed. ?NEWLINE One of the things Spencer finds difficult

is going out in public. Today I'm joining him and his dad on a trip

into town. Do you have any advice? To improve

what we can do for Spencer. Just be there for him as much as possible.

Grin and bear that for now. It does get easier.

I was prescribed loads of pills when I was in my teens but the medication

didn't suit me. Eventually, I got help at Great Ormond Street

Hospital, which is where Spencer will be going too.

We've literally just been referred. I do not know how long it will take.

I highly recommend it. Definitely. It is a good one. Definitely a good

place to go and get some help and more information and help and advice

and stuff. He will learn to deal with it in the years to come.

I promise it does get easier. A few weeks later Spencer and his

family are off to London for their first appointment at Great Ormond

Street. I'm really looking forward to

getting help. BLEEP. I have been waiting today for a long time. Since

I got diagnosed. Ah don't sit there, no, no, no.

Train journeys like this are especially difficult for Spencer —

he really struggles to hold in his tics. I am trying to hold my breath

so I do not take. Because it is packed. No, no, no, no. That is

exactly what I didn't want to do. BLEEP.

It's taken the family months to be referred to Great Ormond Street

Hospital. The reason it's taken so long to get

an appointment because of funding, correct help. —— is because of

course, someone has 26 the bill. Our GP feels it is time that Spencer

comes to Great Ormond Street Hospital it is just a long journey

and a long battle to try and get the correct help that you think you

need. Spencer's consultant is Doctor Tara

Murphy. Tourette's is a neurological

condition — the brain has a hiccup. It is something the child can help,

swelling, gestures and words are more common in boys than girls and

tends to come and go and wax and wane over time.

There's no miracle cure, but the good news is Spencer's been signed

onto an eight week group—therapy course.

It's been two years of hard work, peace of mind. The help that we can

get no is not just a short—term thing. In two, three, four years

time, as Spencer gets older, things will change at the help will still

be there. That gives us great peace of mind.

I think my future is good now. Worse if they hadn't seen me.

I'm BLEEP drunk, I'm pregnant etc. Spencer in my opinion is, the best

we can. —— Spencer is the most wonderful little boy in the world. I

love him to bits. We have come on a journey with him and we will carry

on with that journey the best we can.

Finally tonight, can you believe it is 50 years since Bryn Sea Island

was opened the public? No, we think of nothing about jumping on a ferry

and spending the day in one of the soap's gems. You were not always

assured of such a warm welcome. Back in 1962, the future of the

remarkable property hung in the balance. And I went here in Poole

Harbour. The former owner was a close who barred visitors for more

than three decades. What happens next? Now that Mrs Bonham Christie

has died there cannot be many people who want to live in a castle with 42

bedrooms. Alternatively, it would make an ideal site for a holiday

camp. Rainsy was passed to the National trust and visitors have

been positively welcomed here ever since. How did merely Bonham

Christie keep people away from the island? We have stories of

patrolling the beaches with the shot gun, but she also employed a

bodyguard who was a female from Denmark who would actually weed out

and overturn the boards of anyone approaching the island and was even

known for throwing people into the sea. The real—life Amazon.

No wonder local children's author Enid Blyton called it 'keep away

island'. Some of the curiosities have become fixtures. The peacocks,

for example. But the island has lost a lot of the wild undergrowth which

covered it 50 years ago. This is Bonham Christie 's contribution was

to hand back the grounds of the islands to nature. The whole area

would have been covered with rhododendron, and where it is so

dense and thick it means nothing else can grow through. The first job

was to clear that so we can see the island and enjoy the open space. We

can hear 18 saw no. The island is more than 500 acres in

size, some of it tricky to get to, and it seems that every bit of it

has a story to tell. There is quite a bit of history to this side of the

island. Obviously, this is the flat is pointed the A1, the best place to

camp. This is where Baden Powell that his first experimental camp.

They were not kicked off? It was unusual, but she allowed the to come

account. Around the corner, an idyllic beach

and another chapter of Brownsea's history. Here in 1853 William Waugh

and his wife Mary made a discovery that was to change their lives. She

got her umbrella stuck in the sand on the beach, and when she pulled it

out she saw Clayson the very quickly but the island and set off to make

their millions by producing fine china. The obviously needed

somewhere to how is the workers, saw many land was erected. How did the

business go? Not well. Unfortunately the clay was not as good as they

thought and it was used for sewage pipes and bricks and we actually

went bankrupt. Where is merely a land, then? It is gone, in 1962 the

cottages were still standing but it was not safe to keep them that we

saw there were controlled explosions and that is why you cannot longer

see the village. If footprint was here and over the next few years we

will be working hard to open up many lands to tell the story.

Sadly for the Waugh's, Brownsea was their downfall. But others have

fared better on the island. Built on the foundations of a modest

Tudor blockhouse, Brownsea castle was embellished over four centuries

until newly fitted electric lights caused a devastating fire in 1891.

After a total rebuild, the castle was sold to the Van Raalt family,

who held high society parties. The Van Raalt's friends included

Lord Baden Powell and Marconi, who entertained guests with his wireless

sets. Brownsea was in its heyday. But in 1927, when Mary Bonham

Christie moved in, the great building followed the rest of the

island into decay. In 1962 the National Trust leased the crumbling

castle to the John Lewis Partnership, who set about

renovating it once again, this time as a private hotel. It was in a bad

state of repair, part of the roof was missing and the tree was going

in the centre of the building. Over the years what we have done is taken

each room in town and renovated it to a modern—day standard. Who stays

here? The castle is available to John Lewis employees, or partners

the call ourselves. People like Desmond, who's stayed

here almost every year since his first visit in the early 60s. Many

rooms were pretty basic, you ran the water for the bath and it was a deep

brown colour and the food was not terribly hot, we had a series of

cooks who were doing their best, the children were given the free rein

and went off and met their friends and no doubt got up to all sorts of

mischief which mum and dad did not know about. It feels like a blatant

come to life. Like every good castle, it has a few

ghost stories. Mrs Bonham Christie slept in room 38, which is where I

found paranormal author Neil Spring. All manner of strange things have

been reported in this castle including strange disembodied

voices, lists going up and down all on their own and a record player

which somehow was playing itself even when it was unplugged. Dot—mac

Ghosts or not, Brownsea is certainly rich with echoes of the past.

In 1964, while the harbour was being dredged, an iron age log boat was

found and brought to the surface. The boat is over 2,000 years old and

it's now on display in Poole Museum. Building it would have been a

skilled job — the question is, how did it handle on the water?

We're about to find out, because Brownsea Head Ranger, Reuben

Hawkwood has led a project to build a new log boat and it's ready to

launch. It took two solid weeks of work by visitors to the island,

staff and volunteers and residents, we felt the tree, had it in the

wetlands and people could come up and join in and to chip away at the

word. This is a baby version but it is really lovely to see a tribute to

this kind of dialogue box, which is a special thing. The original one

had some interesting modifications didn't it? Instead, it has some

quite detailed carvings inside and also underneath the home of the boat

it had a line card underneath. We do not know what the function is but it

might have been a kind of showing off then, to look more like the more

sophisticated kind of boards around at that time. The equivalent of a

hot hatch or you go faster straight. And it might have been. .

Well the big moment arrived and Reuben invited me to join him for

the maiden voyage. After a stunningly successful launch

we went for a cautious jolly into the harbour. Reuben thinks this is

only the second log boat on these waters in 2,000 years. We returned

triumphant — but as they say, pride comes before a fall! Oh well, still

a pretty good achievement for a 2,000 year old design.

Today Brownsea is a peaceful destination and a haven for

wildlife. The lagoon is one of the best places in the country for bird

watching. Lady Bonham Christie was the last in

a succession of private owners, each with their own vision of an island

paradise. People came here to get away from it all, but now everybody

can enjoy it. Absolutely and that is what is important for us. For me it

is views like this that bring it to life. That was Tom reporting. Far

more to Brownsea than just red squirrels and they did that. That is

ever this week. Goodbye. Just before we go, thank

you for getting in touch about last weeks programme. On the subject of

pressures on accident and emergency, Rachel Slade said stop winning the

end that might be elderly. She wrote:

and on a lighter note about laughter you were, Ben Carmichael tweeted:

keep your tweets and e—mails coming. Next week, radishes, rhubarb and

Romans. The Oxfordshire allotment holding the key to a forgotten past.

Clearly it was a place of significance with a lot of Roman

activity. You cannot kick the ground without potsherds coming up. The

Romans were here and did a lot of things that we did not know about.