Mary Rhodes reports on those who make unnecessary 999 calls. A family visits long-lost relatives in Birmingham to learn why a local children's home sent their parents to Canada.
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Aren't tonight's programme - they were sent to Canada from children's
homes in Birmingham. Now the children are our back searching for
their Midland routes. I have to have a measure of forgiveness. He
could not give me what he had not been given himself. The unwanted
999 calls that could raise other people's lives. I have been to
patients who just want a chat, a cup of tea made. We are on the road
with Black Country ambulances answering calls that should not
have been made. She has locked herself out. I have not got your
key. And a stage villain for real life hoodlum? The Coventry actor
who could be heading back behind bars. I am an actor and nothing
will change that. Even if I do go at a prison, when I come home I
would go back to acting. Welcome to Welcome to Inside Out. We start
tonight with an amazing story of a family search for their hidden
history. Stand by bit the tissues. Post-World War 1. The country was
heading for a Great Depression. Poverty amongst working-class
families was common. This family had seven children. With no welfare
state, the only solution at late in the Child migrant programme. They
believe they were doing the right thing for the children. But hundred
and 30,000 children was sent to the colonies. Beatrice was the youngest
of the seven children sent to Canada and is the only one still
alive. She is now 90, but unable to travel. Her son has come to
Birmingham to try and find out why she was sent a wave. From this trip
I am hoping to gain a better understanding of what my mother's
sight of the family looked like and what some of these circumstances
were. Gary's cousin Barbara has also come to Birmingham. She was 10
when she was sent to Canada. sought to describe our family as a
puzzle and a mystery. Little by little we have been able to put a
small piece of that puzzle together. There are still missing pieces to
be puzzled. Before children were sent to Canada, they were placed in
an emigration home. This is Middlemore. Here is the building,
the last bit left. It is a mystery why this remains, but many people
are pleased it is here. This councillor is a former Middlemore
shot himself. What was life like here for a child? They certainly
had everything that they needed, like food, warmth and clothing.
They definitely had that. A personal experience of mind was the
one thing that I looked forward to was been tucked up in bed.
Returning to the children's home is an overwhelming, yet important
start to their journey. It gives me much better perspective on perhaps
of the way and the reasoning wire my that, what happened to him, the
sadness in his life and how he could not seen to overcome it. So I
have to have a measure of forgiveness that he could not give
me that he had not been given himself and so, you know, alcohol
took over for him. He just could not handle it all. I would like to
ask whether there were any records kept tear of the children as they
flowed through the system? records were comprehensive on all
the children, even after they went to Canada. There was information
coming back about those children, all kept in a records by the
Middlemore's Trust. Eventually, they were transferred from the
Middlemore's Trust to the Central Library. Armed with this
information, Gary and Barbara have come to Birmingham Central Library
in the hope they will find some information regarding the break-up
of their family. The name and age of each child is stated. There were
seven other children listed. The children had been neglected. There
is hardly any furniture in the house. Mother sits in the house all
day smoking and in the final column you see they were sent to Canada on
17th May 1924. It seems the evidence was quite strong, that the
family was not functioning and the children were not being
sufficiently well cared for. I guess it is helpful in a waiter
about verified, but on the other hand, it is hurtful. Gary and
Barbara are beginning to understand why the children were removed from
the family home, but they do not know what happened to their
grandparents. Market just out of -- mother was in an asylum. Had she
been to the asylum prior to the children been taken, what did she
go up after? We do not know from this record. She has obviously been
in before the children were taking into the children's home, but there
are no details. Maybe that is where she resided for the rest of her
life, but I am not sure. Holly Moore was a psychiatric hospital,
said based on this information, they are heading to the local
history centre to try and find out more. The family roomette that Kate
spent her life in a hospital appears to be true as the records
show she died in 1969 in a psychiatric hospital. But the
burial records reveal a surprise - their grandmother was not alone
when she died. Yes, aren't find it. Is that not amazing? By that was
Kate and Horace's second child. She was so traumatised by the break-up
of her family that she returned from Canada in 1930. She was there
anyone who would return to live in England. That is right. Gary and
Barbara now know how and why do parents came to Canada and what
became of their grandmother. But only mystery left to solve his
their grandfather, Horace. condition was quite poor around
1924 and so the prognosis didn't appear to be strong for him at that
point. But it appears he was able to recover, or from what we can
gather. -- from. After Kate had been hospitalised, Horace remarried
and had another family. Horace had three more children with his second
wife. The youngest of those is Derek and he believes he is the
last surviving sibling. Derek is about to meet his niece and nephew
for the first time. This is unbelievable! It is so unreal.
can see the resemblance. Lovely to meet you. And they have a surprise
for him. There is a picture of marmots in recent years. She is
still alive. -- there is a picture of my mother. She will be 90 in
September -- December. Derek is seen his sister Beatrice for the
first time. In has been an emotional reunion. If I can just
see where he is laid to rest. I wish I could have known him, you
know? For Gary and Barbara, the chance to retrace their parents's
steps and reconnect with their family is a chance that thousands
of child migrants will never have. If you have got a story about your
family, please drop me an e-mail. I would love to hear from you.
Now, you have got an emergency, you dial 999, but was it necessary? We
had been following some Black Country ambulance drivers who are
sometimes taken aback by what they fight at the other end of that
emergency call. -- what they find. When we think of the lives of
paramedics, it is something along the lines of this. But tonight we
will see the 999 calls it that should not have been made. I'd do
not have your key, my laugh. -- my love. A third of all art 999 calls
are not taken to hospital. They are treated at the scene. So why our
ambulance crews been sent to incidence they do not need to
attend and what can be done to cut down on these unnecessary call-
outs? People have stub their toe, her their back. It is an early
start for Steve Riley. He has been doing this for 10 years and often
goes to court where he is not needed. A I had been to patients
who need a chat, want a cup of tea made, need some tidying up done. 90
% of the calls I go to on a normal day would be jobs that I should not
be going too. And it could mean the scheme is not treating the people
who need him most. We could have 8999 call, which is around the
corner and paramedics are needed, but they are stuck with jobs that
GPs, pharmacists or walk-in centres can do. As it turns out, Steve does
not have to worry today. Everything he has attended has been a genuine
emergency. But just as he is Probably alcohol-related, but I
will keep an open mind to it. Have you had much today? Steve is right.
It is a man who has been drinking and fallen over. Although he has
been taken to hospital, Steve does not think an ambulance should be
called. A lot of people will say, someone
has fallen down, let us go 999 because it is their job. A lot of
the time it is not our job. If they go over, have a look, I'll be OK?
Lift them up and let them go on their way. That gentlemen got up
off the floor and walked into the back of the ambulance. He was not
injured, he had just had too much to drink.
But that is the problem. We're not talking about hoax calls. In these
cases, when a person dials 999, often they believe an ambulance is
necessary. If a patient is boning 999, they
genuinely think it is an emergency call. We're almost governed by our
own success, because people know we arrive a very fast, they get seen
very quickly, they get someone that can meet their needs and
requirements. 999 is a very easy number to remember.
It is a number so easy to remember that some people die it again and
again and again. If for across the region we have a number of regular,
persistent callers. We have got a patient at the moment
that we have had since the 1st January, 200 calls from them since
the 1st January. With his patient in particular, he is a large
patient, we have to go out, picking up, and it is not just one crew
that is required. It is three crews, six people that we need.
The NHS is try to tackle regular callers by helping them find the
right care, but that takes time. And for Steve, it is only part of
the problem anyway. I do not think it is persistent
callers. I think it is people that it needs to be educated in their
health care themselves. Whether it is people calling
hundreds of times or others just not understanding why you done my
99, one thing is clear. It needs to be sorted. At one of the main
reasons, it costs up to �180,000 every time this happens.
Could I have crew, please? It is money well spent in general
emergencies like this. -- genuine emergencies. But can Steve get to
another shift without an unnecessary call-out?
We got what we think is an elderly female who has collapsed, it does
not sound very well according to what the controller has said. --
she does not sound very well. A she has locked herself out.
I do not have your key, laugh. The 4th a woman has got lot out of her
house, and she has a headache and sore ankle.
-- a woman has been locked out of her house.
That is a yes, we will need to get into the property. I believe
someone is trying to contact the family.
For she need help, but for Steve, it is certainly not urgent, and
definitely not life threatening. She has got a headache, but that is
35 years old. And she has pain in her foot and a slight swelling, but
nothing AGP can't sort out. The Cemal refer her to her GP. -- we
will refer her to her GP. It's frustrating for paramedics and
expensive for the NHS. The emergency responses in the West
Midlands, where the patient is not take into a any, cost up to �40
million a year. Cutting down on just a small number would save time
and money and free up a valuable resources.
Can have an ambulance, police? I have heard my ankle.
Hull could be at hand. Control centres now have a new computer
system called Pathways. It is a bit early to say what impact it could
have, but in the north-east it has been running for five years, and as
this exercise shows, it seems to do the trick.
We have a person who will be able to have a look at your ankle. Have
you got anyone who could take you there?
Pathways makes it easier to identify when an emergency response
is or is not necessary. Here, they have cut down on 2000 call-outs a
month. But his everyone getting help when they needed?
There is always an element of risk with any system. We have had an
evaluation done by three universities independently, and the
risk of not get an ambulance is less than 0.01 %. So this system is
as safe as any other at -- any other emergency service.
's so it seems that Pathways has had an impact.
Is it a part of the solution? I think it is part of it. There is
a lot of public awareness that least to be done and social
marketing to understand what services are available to people.
A so, Pathways may put an end to some unnecessary call-outs. But the
rest may be down to people understanding when they should and
should not dial 999. As for Steve, he will be happy with anything that
will stop him being sent to calls like this.
We are going to a male, not quite sure how old, he cannot urinate. He
is stating that he has run out of pads. I am wondering just why we
are going, but we will have a look and see what we can do. Probably
won't be able to do a lot for him there. Apart from pointing him in
the right direction. For our final story, the criminal
turned actor who could be heading back to jail. As we discover, there
are no guarantees in the world of It is a Midsummer's Day at the
Lichfield Festival, a real-life villain is playing one of
Shakespeare's best, the wicked Edmond in King Lear.
It's fantastic, doing this. I cannot wait to get back out there.
Adrian Mason is plotting a career change, from armed robber to actor.
You could say he has been typecast. His reinvention has hit a sack. He
has broken his curfew to get to rehearsals. In a few days, Adrian
Today, he is due in court. At 36, he has already spent nearly half
his life in prison. He says he started young, encouraged by his
stepfather. I was taught crime. Shoplifting and
stuff. It progressed to burglary, and stuff like that. It was stuff I
was taught. Car crime, theft. Fraud. Robberies in the end.
Locked up in 2004 armed robbery, Adrian had time to learn something
new. Bachelor girl locked up in 2000 -- locked up in 2004 bond
robbery. This is something I have been
trying to do for many years, learning acting, and I am not
thinking about myself for once. It is a lot to take on.
Growing up it was always a grin that he would turn to when I needed
someone. -- Adrian. For his sister Amanda it was too
much. A tough childhood made in -- made them particularly close.
My mother was an alcoholic and left us. Eventually begot taken into
care. Past memories are painful, and that
makes today all the more difficult. I worry. It makes me feel a bit
sick in my stomach. He might go to prison again, and I think if he
goes back to prison he might just go back to where he was.
I will see you later. A hopefully. Thank you.
Adrian has about that this time he will kick his criminal habit. But
reminders of past scams on his doorstep. -- are on his doorstep.
When I was younger and first got taught how to shoplift, these were
the areas that I used to walk around with my friends. We used to
pick houses and shops and things. This is where we first started
doing our burglaries and stuff like that. I do not regret what I have
done, because it has may be the person I am. I would not be that
person otherwise. But I am really sorry for the people I heard, I am
really sorry for what I have done to their families, had my own
family. Adrian got his curfew for
shoplifting. For although he insists he brigade with good
intentions, his solicitor knows the breach will have consequences.
The crack court take their orders seriously, as the starting point is
that the judge considers jail. Would all have our work cut out to
persuade them otherwise. Jail for Adrian would mean curtains
for King Lear. The show is booked for more festivals, as there is no
time to find another villain. -- and there is no time to it fight
another villain. The case has been adjourned for a few weeks. The show
will go on. I am glad about it. It is a bid for
pain we have got to go back again, but it is a result. I can get by
performers is done. I am going to be an actor, I am an actor, as
nothing will change that. Even if they do decide to send it back to
prison, when I come home I will go straight back to it. There is no
doubt in my mind about what I am doing.
Six days on it, and Adrian appears to be sticking to his word. I have
come to an audition for Medea. is at the present theatre in
Birmingham. I don't know what I am going to be doing it. I have told a
everything. Honesty is the best policy, and that is how I mean to
go on. For I would just be honest and straight, and no one can fault
before that. But will he be available for the
performance? It is a risky choice for the director. It all hinges on
And there is one man who needs a bit of convincing. For it his
grandfather, Leonard. He looks all right. Yes, he is a
nice lad. The you were one ones. yes!
Lead and his late wife stood by their grandson time and time again.
-- and Leonard. They gave us what we needed, and
looked after us. They would always come to visit me in prison, even
though every time it was the last time. They were always there. They
never gave up on me. They have always been there for me. I am sure
they always will be. Leonard has had it all before, and
this time he is reserving judgment. I see things differently. I hope
you do! Things are getting better now. If you need to keep it up.
yes, I am getting there. Yes, for the moment. Time will tell. Yes.
As time is dragging on. Adrian still has no idea if he is going
back to jail or not. He is living on benefits and sleeping on his
mum's floor. My mum feeds me, yesterday my
sister fed beef. Friends pick me up and drop me off, and help me out.
If but that will only last so long, you cannot keep hanging on people
all the time. It is a worry. A there is some good news. The
Medea director is giving him a shot. A when I got back, an e-mail was
sent to me. They offered me the lead role of Jason. I went to my
first rehearsal on Sunday. It was fantastic.
The gamble has been -- the gamble has paid off. The hearing has been
postponed, at our feet turn thespian has stayed at the trouble
for months. Can he keep it up? Right now, there is just one
verdict he cares about. Today is our second show. It is a
Greek tragedy, Medea. Today I have family coming, and friends. They
haven't seen me perform it. I'm really excited, nervous, but I feel
good, I feel great, and ready to go. I stop myself from crying, which
was very proud of. It was very good. And there is nothing to stop him.
If the courts have spoken. He has been given 60 hours of unpaid work.
Adrian is adamant he is a changed man.
I am not giving his up, that is simple. I am ready for the hard
knocks at the trials and tribulations. But I am not going to
That is it from Inside Out this week. We are back next Monday with
more stories from here in the Midlands.
Next week, they say it is part of our industrial heritage. We
discover why bailiffs have been caught in it to remove the Black
Country horses. If the horses get taken away then
Mary Rhodes investigates the 999 ambulance calls that shouldn't have been made. A family return to Birmingham to meet the relatives they never knew they had as they discover why a local children's home sent their parents to Canada . And a real life villain takes to the stage, claiming that acting has put him back on the straight and narrow.