Browse content similar to 12/04/2017. Check below for episodes and series from the same categories and more!
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The government is talking a lot about schools this week. | :00:00. | :00:14. | |
But does it have a strategy for good schools? | :00:15. | :00:20. | |
The Education Secretary is setting out her approach tomorrow - | :00:21. | :00:25. | |
but money's tight and pupil numbers are growing. | :00:26. | :00:27. | |
We'll ask whether there's a plan, or a few sketchy ideas. | :00:28. | :00:31. | |
I complained about that a long time ago and they made a change, | :00:32. | :00:42. | |
I said it was obsolete, it's no longer obsolete. | :00:43. | :00:48. | |
Is Trump changing the world or has | :00:49. | :00:49. | |
We'll ask if it's a random cock up or a problem with capitalism. | :00:50. | :01:04. | |
And the latest battle ground between populism | :01:05. | :01:06. | |
In to project an image around the world that is one of an open society | :01:07. | :01:18. | |
in which dissent is not persecuted. But there is a growing fear that a | :01:19. | :01:21. | |
new generation of political leaders want to shut down political voices. | :01:22. | :01:26. | |
-- Israel wants to project an image around the world that it is one of | :01:27. | :01:29. | |
an open society. Hello, school's out for Easter, | :01:30. | :01:35. | |
but schools policy is The Education Secretary Justine | :01:36. | :01:37. | |
Greening is to give a big speech She will undoubtedly restate | :01:38. | :01:41. | |
the aim of the government, to make better schools for ordinary | :01:42. | :01:44. | |
families, or the just But does the government | :01:45. | :01:47. | |
have a strategy for delivering that objective, in the absence of money | :01:48. | :01:51. | |
and student numbers growing? We know Theresa May is interested | :01:52. | :01:56. | |
in grammar schools, and today, the government announced another 131 | :01:57. | :01:58. | |
free schools have been approved to open, creating | :01:59. | :02:00. | |
about 69,000 places. Chris Cook offers this assessment | :02:01. | :02:06. | |
of where things stand. We should all look at the cameras | :02:07. | :02:24. | |
and smile. Tomorrow the government's domestic non-Brexit extendable get a | :02:25. | :02:28. | |
rare airing. Justin Greening, the Education Secretary, will set out | :02:29. | :02:31. | |
her thoughts on what comes next for English education. | :02:32. | :02:32. | |
The English schools report card, though, isn't in great shape. | :02:33. | :02:35. | |
This graph shows average GCSE results. | :02:36. | :02:46. | |
It starts at the left where we have the results | :02:47. | :02:49. | |
from the children in the poorest neighbourhoods, moving to the right | :02:50. | :02:51. | |
The height of the line shows how well pupils | :02:52. | :02:59. | |
from that background did on average in English, maths, | :03:00. | :03:01. | |
What it shows is that the poorest children, at the left, | :03:02. | :03:05. | |
averaged around a D, and the very richest | :03:06. | :03:07. | |
That is a two grade gap. Closing that gap has been a focus of policy | :03:08. | :03:19. | |
the years, but this government wants to work on an ordinary working | :03:20. | :03:24. | |
families. That is to say not the poorest. You might think that | :03:25. | :03:28. | |
targeting particular pupils like Paul children like we do that that | :03:29. | :03:35. | |
would have any -- like Paul children like we do here, that it would have | :03:36. | :03:38. | |
a negative effect, but that isn't true. It benefits everybody in the | :03:39. | :03:43. | |
class. We have seen that from our work. And if you look at the best | :03:44. | :03:47. | |
scores they are doing well for the Paul children, the rich children, | :03:48. | :03:51. | |
and those in the middle. We've also not been that radical on helping | :03:52. | :03:55. | |
poorer children. This is footage of the process by which children get | :03:56. | :04:01. | |
places at some over popular US schools. It is quite hard to watch. | :04:02. | :04:11. | |
20. Still, it even harder for wealthier people to gain their way | :04:12. | :04:16. | |
in. England has another huge problem, geography. Going to school | :04:17. | :04:21. | |
in London in particular is very different to going to school | :04:22. | :04:26. | |
elsewhere. When you think of Westminster you probably think of | :04:27. | :04:31. | |
things like this, but behind all the pomp and circumstance and the | :04:32. | :04:35. | |
politicians here, there is actually an urban borough with serious social | :04:36. | :04:40. | |
problems. Happily Westminster has a really good schools that do a great | :04:41. | :04:45. | |
service by its poorest children, such as those eligible for free | :04:46. | :04:49. | |
school meals. You can see that if we go back to that measure of GCSE | :04:50. | :04:52. | |
performance across five subjects we used earlier. Poor Westminster kids | :04:53. | :05:01. | |
beat poor Isle of Wight students, here they get Bs and Cs, Cs and Ds | :05:02. | :05:13. | |
not. Here they beat the average of all children. It's much more | :05:14. | :05:17. | |
difficult to get teachers to move to the Isle of Wight compared with | :05:18. | :05:21. | |
London. Academy chains also struggle where local authority struggles | :05:22. | :05:25. | |
before them. We also know that areas with grammar schools don't do any | :05:26. | :05:29. | |
better than other places. Westminster's poor children get | :05:30. | :05:38. | |
higher grades than Kent's not poor children. There is a basic economics | :05:39. | :05:42. | |
problem. In short, it's running out of money. There are two issues | :05:43. | :05:52. | |
affecting funding. Schools are having to make their first real cut | :05:53. | :05:59. | |
since the 1990s. At the same time the government is proposing a major | :06:00. | :06:03. | |
shake-up of the school funding system, which will for the first | :06:04. | :06:06. | |
time ensure that similar schools are funded in a similar way. There are | :06:07. | :06:11. | |
winners and losers. In this case the losers are effectively losing twice. | :06:12. | :06:14. | |
Firstly from the national average cut and second any losses from the | :06:15. | :06:20. | |
new structure format. The government has coped just about with a baby | :06:21. | :06:26. | |
boom bust far, but that wave is about to hit secondary, so keep an | :06:27. | :06:33. | |
eye on it. -- bus far, but that wave is about to hit secondary, so keep | :06:34. | :06:38. | |
an eye on that. It is about to get hit very hard. | :06:39. | :06:39. | |
David Laws was a former Lib Dem schools minister | :06:40. | :06:41. | |
in the coalition government, and is now the executive chairman | :06:42. | :06:43. | |
Dr Jo Saxton - is a free school founder and CEO of Turner Schools - | :06:44. | :06:48. | |
an academy trust which was set-up to serve coastal | :06:49. | :06:50. | |
They will open one of the new free schools which was approved | :06:51. | :06:54. | |
How hard was it to get approval? Was it just a formality? It was a | :06:55. | :07:10. | |
rigorous process. The best part was we spent a lot of time consulting | :07:11. | :07:14. | |
locally with employers and parents, we really listened to what the | :07:15. | :07:18. | |
people wanted and hopefully we are delivering that. This will be a new | :07:19. | :07:23. | |
school, and Academy school, in Folkestone. It will be a brand-new | :07:24. | :07:26. | |
free school Academy in Folkestone, nonselective. Does it feel to you, | :07:27. | :07:34. | |
from your department, that they know what they are doing and they know | :07:35. | :07:38. | |
what the vision is for schools, and also how to make sure your school is | :07:39. | :07:44. | |
a good school? We are in a context where we need at least 400,000 new | :07:45. | :07:50. | |
school places by 2021. So prioritising new school places is | :07:51. | :07:54. | |
the most important thing. We know more and more about what makes a | :07:55. | :07:57. | |
good school from research, from people like the EDF, which you | :07:58. | :08:05. | |
highlighted earlier. David, do you think there is a strategy for making | :08:06. | :08:09. | |
schools better? We have seen some of the gaping holes and gaps and | :08:10. | :08:13. | |
discrepancies and differences, is there a strategy for overcoming | :08:14. | :08:18. | |
those? There is, but the problem is that it might not be a sound one. It | :08:19. | :08:23. | |
relies on having more academies that are freed up from local government | :08:24. | :08:27. | |
control. And also come under this government, having more grammar | :08:28. | :08:30. | |
schools, according to this government, which will select | :08:31. | :08:36. | |
pupils. Goblin is, firstly with academies, we know that where | :08:37. | :08:40. | |
academies have had strong leadership, and sometimes a lot of | :08:41. | :08:44. | |
money, for example Tony Blair early generation, they have added | :08:45. | :08:50. | |
impressive impact including from poor children. Other recent | :08:51. | :08:53. | |
expansion of free schools and grammar schools hasn't been -- the | :08:54. | :09:01. | |
other recent expansion of free schools and academies hasn't had the | :09:02. | :09:06. | |
same effect. So making sure the headteacher is good, and the school | :09:07. | :09:10. | |
knows what it is doing, basically? That's right. We have a lot of | :09:11. | :09:15. | |
autonomy in our schools system. Giving more autonomy to those who | :09:16. | :09:19. | |
already have that freedom doesn't make a difference. What makes a | :09:20. | :09:22. | |
difference is that school governors and leaders can get good teaching | :09:23. | :09:27. | |
staff, good headteachers, can do the basics well. Structural reform | :09:28. | :09:32. | |
doesn't always deliver that. On grammar schools it is more difficult | :09:33. | :09:36. | |
for the government, the evidence, grammar schools redistribute | :09:37. | :09:40. | |
educational opportunities, they don't raise overall attainment. Do | :09:41. | :09:47. | |
you agree with the basic contention that it has to be about how well run | :09:48. | :09:56. | |
the schools are, calling them academies, -- do you agree with the | :09:57. | :09:59. | |
basic contention that it is about how well run the schools are, not | :10:00. | :10:03. | |
what they are called, academies or whatever? Recognising that changing | :10:04. | :10:12. | |
the structure means the free school programme. The good thing is that | :10:13. | :10:15. | |
people have got excited about it. Who thought that was possible? My | :10:16. | :10:23. | |
free school group in Folkestone, we've had five applications on spec | :10:24. | :10:28. | |
from teachers and senior leaders enquiring about working there. I | :10:29. | :10:31. | |
think changing the structures has got people excited about education. | :10:32. | :10:36. | |
You were running a chain of academies in London. You are now | :10:37. | :10:41. | |
involved in a smaller chain in Kent. London schools are beacons for good | :10:42. | :10:45. | |
performance and good turnaround in the UK. What did they do in London | :10:46. | :10:49. | |
that worked, and are you able to bring that to Kent? That is what I | :10:50. | :10:54. | |
am trying to do in Kent. We have a tight jury graphical cluster in | :10:55. | :10:59. | |
Kent. We want to replicate that in Kent. The important thing about | :11:00. | :11:04. | |
academy structures is in a context of funding cuts we can work together | :11:05. | :11:08. | |
to do things efficiently and effectively to make a difference, to | :11:09. | :11:16. | |
prioritise front line teaching. You think organising is not the thing, | :11:17. | :11:19. | |
you think it is the leadership. I don't think that, that is the | :11:20. | :11:26. | |
evidence that the expansion of the programme, over the last few years, | :11:27. | :11:30. | |
has not led to that improvement in performance. You need a | :11:31. | :11:35. | |
counterfactual as to what the schools would be. We have those. By | :11:36. | :11:42. | |
looking at those schools that went on to become academies. Grammar | :11:43. | :11:47. | |
schools? Yes. The evidence that they don't work, that they are a | :11:48. | :11:52. | |
distraction from the government. Two points. First, virtually no poor | :11:53. | :12:00. | |
children get into grammar schools, so they are a bad vehicle for social | :12:01. | :12:05. | |
mobility. That's because most of the big disadvantages for young children | :12:06. | :12:10. | |
from poor backgrounds emerge before they take the test at 11. The other | :12:11. | :12:15. | |
thing we found, looking at the Department's information and looking | :12:16. | :12:18. | |
at grammar school and non-grammar school areas, it is true that | :12:19. | :12:23. | |
grammar schools have a small benefit for the pupils who get in. | :12:24. | :12:28. | |
Unfortunately, the more you have the more there is a dish benefit for | :12:29. | :12:36. | |
children who don't get in. -- there is a dis-benefit four children who | :12:37. | :12:43. | |
don't get in. There are some grammar schools who worked very hard for | :12:44. | :12:48. | |
deprived areas. In Folkestone, 20% of its cohorts are pupils in receipt | :12:49. | :12:57. | |
of the pupil premium fund... That is very rare. Most do not have any poor | :12:58. | :13:05. | |
children. I believe in success without selection. Grammar schools | :13:06. | :13:09. | |
have a place in a context where we need more school places and we need | :13:10. | :13:14. | |
diversity of choice for parents. We will hear Justin Greening 's speech | :13:15. | :13:17. | |
tomorrow. Thank you very much indeed. -- Justine Greening's speech | :13:18. | :13:24. | |
tomorrow. Rex Tillerson, the US | :13:25. | :13:26. | |
secretary of state, met President Putin this afternoon, | :13:27. | :13:28. | |
a new step in the evolving foreign Meanwhile the President | :13:29. | :13:30. | |
himself was speaking with the Nato secretary-general | :13:31. | :13:33. | |
in Washington this evening. The foreign policy evolved there | :13:34. | :13:35. | |
too; Mr Trump is a fan of Nato now. And despite the Syrian missile | :13:36. | :13:38. | |
attack, he was ready to make things We will see about Putin | :13:39. | :13:41. | |
over a period of time. It would be a fantastic | :13:42. | :13:49. | |
thing to get along with Putin and we get | :13:50. | :13:51. | |
along with Russia. That could happen, | :13:52. | :13:53. | |
and it may not happen. I tell you what I would | :13:54. | :13:55. | |
love to be able to do. Our diplomatic editor, | :13:56. | :13:59. | |
Mark Urban is with me. Mark, Tillerson's Russia trip | :14:00. | :14:04. | |
was meant to mark a turning point in relations - | :14:05. | :14:06. | |
did it deliver? A big moment. Yes, how did it go? It | :14:07. | :14:18. | |
is obvious Donald Trump would like improved relationships with Russia, | :14:19. | :14:21. | |
so everybody was looking forward to this. What we got was the meetings | :14:22. | :14:27. | |
of both the Foreign Minister and president Putin, and an | :14:28. | :14:30. | |
extraordinary press conference where they were going at one another about | :14:31. | :14:34. | |
their differences. Once the few phrases about it being good to have | :14:35. | :14:41. | |
a frank discussion came out, after that they went at each other, | :14:42. | :14:47. | |
criticism going both ways. Rex Tillerson, far from rolling back | :14:48. | :14:50. | |
sanctions on Russia, as some people suggested they would, seemed to be | :14:51. | :14:54. | |
suggesting there might be more on the way. | :14:55. | :14:56. | |
I think as to the question of the interference | :14:57. | :14:59. | |
with the election, that is | :15:00. | :15:00. | |
fairly well-established in the United States now, | :15:01. | :15:03. | |
and I think he's been spoken to on the hill as well | :15:04. | :15:06. | |
with the Congress, it is a serious issue. | :15:07. | :15:08. | |
It's one that, we know, is serious enough to attract additional | :15:09. | :15:10. | |
Where does the whole reset for Trump reset relations with Russia? I | :15:11. | :15:26. | |
suppose you can say that the President did this evening. I've | :15:27. | :15:33. | |
only ever said it is desirable but may not happen. It is extraordinary, | :15:34. | :15:39. | |
with the speed, that members of his platform have been jettisoned. Two | :15:40. | :15:45. | |
today, no longer labelling China a character manipulator. And that Nato | :15:46. | :15:53. | |
was no longer obsolete. An extraordinary turnaround. We've seen | :15:54. | :16:00. | |
quite a few of these. Is it the internal machinations inside of the | :16:01. | :16:05. | |
administration, the turf battles and feuding, does that drive a lot of | :16:06. | :16:09. | |
the direction of this? You can always say with an American | :16:10. | :16:12. | |
president, there's a difference between campaign language and what | :16:13. | :16:17. | |
they do, and way events then shape the Syrian gas attack, for example. | :16:18. | :16:21. | |
Then shape their platform once in office. But there has been a really | :16:22. | :16:26. | |
important change, I think. The real disrupters in the tent with Trump, | :16:27. | :16:31. | |
when he was inaugurated, Steve Bannon, Flynn has had to resign | :16:32. | :16:35. | |
after a few weeks in post. He was deeply in favour of improving | :16:36. | :16:44. | |
Russian relations. Steve Bannon look sidelined, general matters | :16:45. | :16:46. | |
apparently has some sort of deal, I've been told, by senior senators | :16:47. | :16:49. | |
not to make any sudden changes in policy. | :16:50. | :16:59. | |
Then we have the replacement, and in effect, Trump is being captured by | :17:00. | :17:03. | |
the permanent government in Washington. These people who have | :17:04. | :17:08. | |
held senior posts in the military, intelligence agencies, and | :17:09. | :17:10. | |
legislator, they have a sense of what is right and proper and | :17:11. | :17:14. | |
increasingly are seen to be driving it. Mark, thank you. | :17:15. | :17:21. | |
The Treasury organsied a conference in London today on Fintech - | :17:22. | :17:23. | |
a fancy label for a variety of technologies that promise change | :17:24. | :17:26. | |
Promise, or possibly threaten, because for existing banks this | :17:27. | :17:29. | |
The Governor of the Bank of England today preferred | :17:30. | :17:35. | |
Fintech has the potential to democratise financial services. | :17:36. | :17:39. | |
Consumers can get more choice, better pricing, small to medium | :17:40. | :17:43. | |
enterprises can access new and cheaper credit. | :17:44. | :17:47. | |
Banks themselves could become more productive, with | :17:48. | :17:49. | |
lower cost and operational resilience, and financial services | :17:50. | :17:54. | |
could become more inclusive with people better connected, more | :17:55. | :17:56. | |
But when you look at the big names in banking, they are often ones that | :17:57. | :18:06. | |
Have they managed to resist the technology that has wiped out | :18:07. | :18:11. | |
so many travel agents and book sellers? | :18:12. | :18:16. | |
Or have they introduced the technology? | :18:17. | :18:18. | |
Our technology editor, David Grossman reports. | :18:19. | :18:27. | |
Sun Jennings's business has blossomed in spite of the banks, not | :18:28. | :18:34. | |
because of them. Her florist stall at a busy London station was in a | :18:35. | :18:38. | |
prime location to grab commuters on their way home, except many of them | :18:39. | :18:43. | |
wanted to pay by card. She could not accept card payments. Getting a card | :18:44. | :18:47. | |
machine so that I could take electronic payments was out of the | :18:48. | :18:52. | |
question because it would be three to five days it would keep your | :18:53. | :18:56. | |
money from the mainstream banks, and they were charged so much per month | :18:57. | :19:00. | |
to use the machine, then you pay per transaction. It all adds up, you | :19:01. | :19:05. | |
cannot commit if you don't know. You can guess your turnover but | :19:06. | :19:08. | |
forecasting is guesswork and you do not know the reality. You cannot | :19:09. | :19:11. | |
sign in to contrasts which could cost you your business if you cannot | :19:12. | :19:15. | |
pay the banks that could close you down. The problem, everyone agrees | :19:16. | :19:20. | |
is a lack of competition. This is what the big five UK high street | :19:21. | :19:24. | |
banks look like before the unprecedented earthquake of the | :19:25. | :19:28. | |
financial crisis. The impact of this devastating once in a century event | :19:29. | :19:33. | |
was to cause two of them to merge. Because the banks were then pumped | :19:34. | :19:39. | |
full of government borrowed once said easing, they did not have to | :19:40. | :19:43. | |
compete for business. Tom Bloomfield is the CEO of the UK's newest bank. | :19:44. | :19:49. | |
They got their full banking licence just last week and is part of a new | :19:50. | :19:54. | |
wave of a technology-based institution designed to provide more | :19:55. | :19:58. | |
choice and better service. For example, things like unauthorised | :19:59. | :20:05. | |
overdraft fees, these are egregious, for some, banks charge ?16. Spam | :20:06. | :20:17. | |
e-mails come you can reject payments, I do not understand why it | :20:18. | :20:21. | |
should cost you ?15 for the spam e-mails. If I go abroad my bank | :20:22. | :20:31. | |
charges seven or eight pounds per transaction. | :20:32. | :20:35. | |
The government is trying to encourage competition. | :20:36. | :20:39. | |
The Treasury hosted a Fintech conference in London today, about | :20:40. | :20:42. | |
inspiring investment. The regulators in this country, the | :20:43. | :20:47. | |
government, forced through regulation and Challenger bank | :20:48. | :20:50. | |
licences. The big banks to wake up and to shake up the way they do | :20:51. | :20:55. | |
things. Challenger banks have shown in certain segments that you can | :20:56. | :20:59. | |
lend better and do credit better, and person-to-person payments | :21:00. | :21:02. | |
better. If those big banks do not follow suit, they will lose | :21:03. | :21:08. | |
customers. My iPad is my tale... For Sam, the answer came not from a bank | :21:09. | :21:12. | |
but a technology entrepreneur. The card reader she now uses is made by | :21:13. | :21:17. | |
Square, long established in the USA but launched in the UK only two | :21:18. | :21:21. | |
weeks ago. When will you see that ?10? Or PM tomorrow, working day. | :21:22. | :21:30. | |
The CEO of Square is also the co-founder of Twitter -- 4pm | :21:31. | :21:34. | |
tomorrow. Why is this technology next on the | :21:35. | :21:41. | |
list? It's not noticing the problem but it was a big job for our CEO, he | :21:42. | :21:47. | |
couldn't accept a credit card and lost a sale as a result. We saw that | :21:48. | :21:51. | |
another sellers we were talking to, they would miss out because they | :21:52. | :21:55. | |
could not accept payment devices that the buyer would to use. So we | :21:56. | :22:00. | |
learned really quickly about how to accept credit cards and make | :22:01. | :22:04. | |
hardware. The industry and what mattered most to the sellers, and it | :22:05. | :22:10. | |
was access and speed that was important. We built it, and it | :22:11. | :22:15. | |
resonated. There is another huge change coming next January, a new EU | :22:16. | :22:20. | |
directive called PST two, which would force banks to give customers | :22:21. | :22:24. | |
access to their data which should mean that new apps and ideas can | :22:25. | :22:28. | |
flourish. You might want to share it with a price comparison website. | :22:29. | :22:33. | |
Rather than having to type in the details of your car insurance, you | :22:34. | :22:36. | |
simply give them access to transaction histories, and they can | :22:37. | :22:40. | |
look through the last year and go, you can save money on your gas, | :22:41. | :22:45. | |
electricity, broadband, these are better providers... It puts the | :22:46. | :22:49. | |
power into the hands of consumers. I believe that fundamentally it will | :22:50. | :22:53. | |
probably be the biggest change in financial services, certainly in | :22:54. | :22:59. | |
Europe for a generation. Think back to streaming music. 20 years ago, | :23:00. | :23:06. | |
the idea that you would not buy a CD or vinyl and get a truck on the | :23:07. | :23:11. | |
move, inconceivable. This will do for banking what Apple has done to | :23:12. | :23:14. | |
music. But Apple and the other big | :23:15. | :23:18. | |
technology firms are already getting involved in financial technology and | :23:19. | :23:22. | |
it may be that ultimately, they are the big winners in the market. We | :23:23. | :23:26. | |
have seen Facebook launch bill splitting and sending money just | :23:27. | :23:30. | |
yesterday. Now, in messenger, you can send money and request money | :23:31. | :23:36. | |
from people, in the USA at least. It is a concern for us, the big banks, | :23:37. | :23:42. | |
that one of the big four that has come in and eat in every 1's lunch, | :23:43. | :23:46. | |
it is a huge market and there's room for a number of winners here. It is | :23:47. | :23:52. | |
perhaps too much to expect that people will ever send bow case to | :23:53. | :23:57. | |
their bank managers, but the revolutions in financial technology | :23:58. | :24:00. | |
should mean that people feel they have more of a choice and more of a | :24:01. | :24:01. | |
sense of control. Now, the story that has absorbed me | :24:02. | :24:05. | |
most this week is... That viral video filmed | :24:06. | :24:14. | |
on United Airlines and Not since Gerald Ratner has | :24:15. | :24:17. | |
there been such a self-inflicted corporate wound, exacerbated, | :24:18. | :24:23. | |
of course, by the name company corporate wound, exacerbated, | :24:24. | :24:32. | |
of course, by the lame company After mishandling it for 24 hours, | :24:33. | :24:34. | |
yesterday the company finally made a proper apology and today the chief | :24:35. | :24:38. | |
executive faced an interviewer on the subject and incidentally | :24:39. | :24:41. | |
gave the right answers Probably the word | :24:42. | :24:43. | |
ashamed comes to mind. You know, as I think | :24:44. | :24:48. | |
about our business and our people, the first thing I think is important | :24:49. | :24:51. | |
to say is to apologise to Doctor Dao, his family, | :24:52. | :24:54. | |
the passengers on that flight. In this stuff, all the stuff that's | :24:55. | :24:58. | |
been written about it, I do discern that all too human | :24:59. | :25:08. | |
desire for people to use these occasions to bolster the case | :25:09. | :25:11. | |
for their worldview. Shane Ryan in the digital magazine | :25:12. | :25:16. | |
Paste said, of United, they are a product of an indifferent | :25:17. | :25:19. | |
system that increasingly devalues individual life, | :25:20. | :25:23. | |
and that system is called America. Except they are conspicuously | :25:24. | :25:28. | |
good at valuing life Jeff Spross in The Week thought | :25:29. | :25:31. | |
United Airlines shows how inequality is putting the squeeze | :25:32. | :25:38. | |
on customer service. You can even see it in theme parks, | :25:39. | :25:45. | |
Disney World now offers its high dollar customer's premier hotels, | :25:46. | :25:49. | |
fine dining, VIP Tours, spa treatments and more, | :25:50. | :25:51. | |
while everybody else gets shunted into offsite lodging and bizantine | :25:52. | :26:01. | |
deals for cheap tickets. Or is it just normal that people | :26:02. | :26:03. | |
paying more would get finer dining Writer Helaine Olen tweeted, | :26:04. | :26:06. | |
make no mistake, the decline of customer service is part | :26:07. | :26:10. | |
of the political anger out there. Now, far be it from me | :26:11. | :26:12. | |
to defend America, or United, I really wouldn't, this was the most | :26:13. | :26:20. | |
ridiculous response to an awkward customer service problem ever | :26:21. | :26:25. | |
to have been caught on film. I've winced along with everyone else | :26:26. | :26:30. | |
and had thoughts of Fawlty Towers. For a man who is supposed | :26:31. | :26:33. | |
to be running a hotel, your behaviour, your behaviour | :26:34. | :26:38. | |
is totally incorrect... Is there anything | :26:39. | :26:40. | |
else I can get you? Look at that cheese, | :26:41. | :26:45. | |
isn't that lovely? Don't worry, a bit of cheese | :26:46. | :26:50. | |
went the wrong way. But does it really tell us much | :26:51. | :26:56. | |
about United Airlines? A secret policy of | :26:57. | :27:04. | |
beating up passengers? It has exposed weaknesses | :27:05. | :27:08. | |
in their overbooking system - probably that the levels | :27:09. | :27:13. | |
of compensation don't But was it not a random cock-up | :27:14. | :27:14. | |
rather than a meaningful one? It's nothing compared to say, | :27:15. | :27:18. | |
Volkswagen and the emissions scandal, that was pursued | :27:19. | :27:20. | |
for several years. Of course, social media demands that | :27:21. | :27:22. | |
any cock up caught on film, is properly punished; perspective | :27:23. | :27:28. | |
is not encouraged, incidents like this are too sweet | :27:29. | :27:31. | |
not to be savoured. Nassim Nicholas Taleb wrote a well | :27:32. | :27:33. | |
received book called Fooled by Randomness: he pointed out that | :27:34. | :27:42. | |
successful people often think they're clever | :27:43. | :27:44. | |
when they're simply lucky. Well, the inverse also may | :27:45. | :27:46. | |
hold: you can be unlucky, Joining me now from New York | :27:47. | :27:48. | |
is Felix Salmon, Senior Editor at the digital news provider - | :27:49. | :27:53. | |
Fusion and the journalist whose quote I just mentioned, | :27:54. | :27:56. | |
Helaine Olen. You wrote in the New York Times, we | :27:57. | :28:06. | |
saw your tweet there, are you guilty of reading too much into what was | :28:07. | :28:10. | |
obviously an enormous clock up and mistake? No, I'm not, what is going | :28:11. | :28:18. | |
up there, there is outrage posted on the Internet by the minute. Only | :28:19. | :28:23. | |
certain ones catch on. You must ask why this caught on. Why did | :28:24. | :28:28. | |
something else not? In this case, the answer is it tapped into | :28:29. | :28:32. | |
everything from people's frustration in feeling powerless against the | :28:33. | :28:37. | |
system, to the fact that yes, United seems a uniquely challenged | :28:38. | :28:43. | |
reputation out there. You spoke about demonstrating something about | :28:44. | :28:46. | |
militarisation in US society, governments out of touch with the | :28:47. | :28:51. | |
issues. I'm willing to bet that these were points on which you | :28:52. | :28:56. | |
already felt very strongly before you saw that video? These are | :28:57. | :28:59. | |
confirming your beliefs about America, rather than creating them, | :29:00. | :29:03. | |
correct? Well, they confirmed the beliefs about America as a lot of | :29:04. | :29:09. | |
people. Based on what you are writing and what others have said on | :29:10. | :29:14. | |
social media in the last 48 hours. This has gone on for the last three | :29:15. | :29:18. | |
days, not two days, excuse me. This isn't dying down in the least. It | :29:19. | :29:22. | |
seems to be tapping into any number of issues. Life is not either or. | :29:23. | :29:30. | |
Everything can be true at once here. It can be about powerlessness and | :29:31. | :29:35. | |
the system, be somewhat random and also about United commits all of the | :29:36. | :29:41. | |
above. Felix, what about you? You are right about this, it is going to | :29:42. | :29:46. | |
blow over and a lot of people will want to get their players | :29:47. | :29:50. | |
reinforced. A lot of people are looking for reasons to be outraged | :29:51. | :29:54. | |
now, we are in an incredibly polarised society where social media | :29:55. | :29:59. | |
does an incredibly good job of ramping up the outrage cycle. I can | :30:00. | :30:02. | |
already see that this is on the downswing. I feel like Sean Spicer | :30:03. | :30:09. | |
and his Holocaust clock ups overtook it at some point. It is bad for | :30:10. | :30:14. | |
United, their reaction made it worse. But ultimately, people are | :30:15. | :30:17. | |
still going to fly with them, it will not harm the company that much. | :30:18. | :30:22. | |
It did not hurt the stock prices that much... It knocked off $1 | :30:23. | :30:29. | |
billion off the value of the company? Yes, that has not happened | :30:30. | :30:33. | |
since March the 14th, and then it went back up! | :30:34. | :30:38. | |
I would like to point out, it cannot hurt United because of the basic | :30:39. | :30:48. | |
reason of American life. United is a monopoly. Ten years ago we had nine | :30:49. | :30:54. | |
major carriers, now we have four. In a huge amount of markets United is | :30:55. | :31:01. | |
one of two. Even if people want to boycott it. As I tend to agree that | :31:02. | :31:05. | |
it'll blow over because most things do on social media, they couldn't | :31:06. | :31:09. | |
boycott it if they tried, unless they plan on not going anywhere. | :31:10. | :31:16. | |
They are stuck. Does it tell us anything about American capitalism? | :31:17. | :31:21. | |
All we have learnt is that people are angry. Everybody is in their | :31:22. | :31:25. | |
corners, everyone is fighting, everybody wants to get outraged, | :31:26. | :31:30. | |
which is not really news. Would you be surprised if I told you, because | :31:31. | :31:34. | |
you have read a lot of customer service into this, that people being | :31:35. | :31:38. | |
taken off flights is about half what it was in 1999. It is one in 1000 | :31:39. | :31:48. | |
people. That is one every two jumbo jets. It isn't a problem, is it? Why | :31:49. | :31:55. | |
make a point about customer service? I think it is because, as I said, | :31:56. | :32:01. | |
United as they challenged reputation. If you look at customer | :32:02. | :32:06. | |
service data United is always close to the bottom if not the bottom. | :32:07. | :32:13. | |
Less than two weeks ago they were caught up in another social media | :32:14. | :32:18. | |
storm. Two young girls were reduced boarding because they were wearing | :32:19. | :32:22. | |
leggings and it was deemed inappropriate. If that is | :32:23. | :32:26. | |
inappropriate, so is half of American women walking around the US | :32:27. | :32:30. | |
right now, right? United seems to have had a particular problem with | :32:31. | :32:36. | |
this. This is going to come back up. The way societies think about things | :32:37. | :32:44. | |
is in little episodes, little stories that says something to | :32:45. | :32:47. | |
people and capture imaginations, maybe that is the way public | :32:48. | :32:53. | |
discourse works. Yes. We are storytelling animals. We always want | :32:54. | :32:59. | |
to try and lay our stories onto these individual discrete events | :33:00. | :33:05. | |
which happen. Right now we have a clear story in place. Everything | :33:06. | :33:11. | |
fits in. Thank you both. I doubt we will be talking about it on this | :33:12. | :33:13. | |
programme tomorrow. The peace process between Israel | :33:14. | :33:14. | |
and the Palestinians remains frozen, but meanwhile, Israel is itself very | :33:15. | :33:16. | |
divided, not least There have been fights over plays, | :33:17. | :33:18. | |
music, books, the funding The populist culture minister - | :33:19. | :33:22. | |
a rising star of the right - She is one of a new generation | :33:23. | :33:26. | |
of leaders who are unapologetic in their nationalism, | :33:27. | :33:34. | |
supportive of poorer dues of Middle-Eastern backgrounds | :33:35. | :33:36. | |
and of settlers in of Middle-Eastern backgrounds | :33:37. | :33:37. | |
and of settlers in Less tied to the values | :33:38. | :33:52. | |
of the old Europeanised So what is that | :33:53. | :33:55. | |
culture war all about? The Bastian of Israel's | :33:56. | :33:58. | |
liberal culture. At this theatre, the evening | :33:59. | :34:05. | |
show is sold out. This is a place for avant-garde | :34:06. | :34:07. | |
and fringe productions. This evening's play, | :34:08. | :34:10. | |
Palestine Year Zero, written and directed by Einat | :34:11. | :34:11. | |
Weizman. It deals with an insurance assessor, | :34:12. | :34:20. | |
who is estimating the cost of damage done to Palestinian homes | :34:21. | :34:24. | |
by the Israeli authorities. Before it was first performed, | :34:25. | :34:38. | |
the office of the culture minister A complaint had been lodged | :34:39. | :34:41. | |
because the play apparently contained messages of incitement | :34:42. | :34:45. | |
that undermined the state For the author, a very | :34:46. | :34:47. | |
uncomfortable situation. It was the end of the rehearsals, | :34:48. | :34:55. | |
and we became paranoid, because we were scared from everyone | :34:56. | :35:03. | |
who entered the door You were suspicious that the people | :35:04. | :35:06. | |
coming in to see the rehearsals had Yes, I started to be suspicious | :35:07. | :35:12. | |
of the cleaning people! For making art, you need | :35:13. | :35:19. | |
an autonomous place outside Israel likes to project | :35:20. | :35:21. | |
an image around the world that is one of an open society, | :35:22. | :35:35. | |
in which dissent is not persecuted. But there is a growing fear | :35:36. | :35:38. | |
here that a new generation of political leaders wants | :35:39. | :35:41. | |
to shut down critical voices. Some say the culture minister, | :35:42. | :35:46. | |
Miri Regev, is trying to gain control over cultural production, | :35:47. | :35:48. | |
putting the vitality of this country's culture and the freedom | :35:49. | :35:50. | |
of creation it has in jeopardy. Many talk of a culture war | :35:51. | :35:59. | |
that has been declared Even in the last year, Miri Regev | :36:00. | :36:02. | |
has become one of the most Her critics call her | :36:03. | :36:31. | |
Trump in High Heels. She generates a constant | :36:32. | :36:36. | |
stream of headlines. She has spent most of her career | :36:37. | :36:43. | |
serving in the Army, she became chief media censor | :36:44. | :36:47. | |
and then a spokesperson. A profile she made sure that | :36:48. | :36:51. | |
no one would forget... called artists arrogant, | :36:52. | :37:06. | |
hypocritical and ungrateful. And she reigns against | :37:07. | :37:09. | |
the liberal elite. She sets out a so-called | :37:10. | :37:11. | |
loyalty in culture plan, threatening to condition support | :37:12. | :37:13. | |
for cultural institutions and the contents they present, | :37:14. | :37:18. | |
or the place where they perform. Taxpayers are fed up | :37:19. | :37:23. | |
of being in a situation where they are paying money | :37:24. | :37:26. | |
for people who are describing themselves as an elite, | :37:27. | :37:28. | |
and are rubbishing the country. They say by all means, | :37:29. | :37:32. | |
go ahead and do it, but we are not That, I think, is the core | :37:33. | :37:36. | |
of what this is all about. So are you making the | :37:37. | :37:41. | |
case for censorship? So freedom of expression | :37:42. | :37:43. | |
with a limit? No, freedom of | :37:44. | :37:50. | |
expression and limited. -- No, freedom of | :37:51. | :37:56. | |
expression unlimited. Freedom to get government | :37:57. | :37:59. | |
funds is limited. Approval ratings show that a large | :38:00. | :38:01. | |
number of people believe that too. Miri Regev sees it as a cultural | :38:02. | :38:04. | |
revolution which takes us to one We followed her to | :38:05. | :38:07. | |
the occupied West Bank. That night was the first time | :38:08. | :38:17. | |
the National Theatre had ever A move that many say normalises | :38:18. | :38:20. | |
the residents of settlers And so here is a simple story - | :38:21. | :38:29. | |
not the question of settlements, Written by the Israeli Nobel Prize | :38:30. | :38:57. | |
laureate Shmuel Yosef Agnon. A tale of an impossible love, | :38:58. | :39:08. | |
at the turn of the 20th century, driving a young man | :39:09. | :39:11. | |
from melancholy to madness. The culture ministry issued | :39:12. | :39:19. | |
a memo that became known From now on, cultural | :39:20. | :39:21. | |
institutions that would perform in the occupied West Bank | :39:22. | :39:28. | |
would benefit from Those that wouldn't | :39:29. | :39:30. | |
may face funding cuts. For the artists who have so far | :39:31. | :39:37. | |
refused on moral grounds, For the public here, | :39:38. | :39:40. | |
it is a just recognition. If it is the National Theatre, | :39:41. | :39:48. | |
and it is a national budget, you must go everywhere | :39:49. | :39:51. | |
where there are people. But some of the performers | :39:52. | :39:56. | |
want to make their feelings clear. Before the show, the lead | :39:57. | :39:59. | |
actress visited the nearby She was guided by former soldiers | :40:00. | :40:01. | |
who now campaign to the occupation. -- She was guided by former | :40:02. | :40:22. | |
soldiers who now campaign Not a word, but her | :40:23. | :40:24. | |
face said it all. I can understand that the young | :40:25. | :40:32. | |
author, or a young playwright, can say I'm afraid I don't | :40:33. | :40:34. | |
want to lose by audience... -- can say I'm afraid I don't | :40:35. | :40:39. | |
want to lose my audience... Back in Tel Aviv, we met with one | :40:40. | :40:42. | |
of the liberal vanguard, AB Yehoshua, the 80-year-old writer | :40:43. | :40:45. | |
reflects on a society that is increasingly | :40:46. | :40:47. | |
turning sights inward. Their inner censorship is far more | :40:48. | :40:49. | |
dangerous than what you would call the government censorship, | :40:50. | :40:51. | |
or the government instruction. As the peace process | :40:52. | :40:53. | |
with the Palestinians remains frozen, and with new leaders leaning | :40:54. | :40:57. | |
towards more populous agendas, Israel is, for now, busy fighting | :40:58. | :41:00. | |
on the cultural front. But before we go, have you ever | :41:01. | :41:06. | |
wondered why your laces come undone? Some academics at the University | :41:07. | :41:14. | |
of California, Berkeley, | :41:15. | :41:17. |