Browse content similar to Why Hate Junk Mail?. Check below for episodes and series from the same categories and more!
Line | From | To | |
---|---|---|---|
It invades our homes. Tons of it cascading on to our doormats. | :00:11. | :00:16. | |
mail is becoming a plague. And it costs the taxpayer a fortune to be | :00:16. | :00:22. | |
rid of it. �700,000 just to get junk mail into landfill. It is | :00:23. | :00:28. | |
incredible. You might hate junk mail but would our postal service | :00:28. | :00:33. | |
survive without it? There is absolutely no question that | :00:33. | :00:37. | |
advertising mail is central to the financial viability of the Royal | :00:37. | :00:42. | |
Mail. And just how addicted is Royal Mail to the darker side of | :00:42. | :00:52. | |
:00:52. | :00:57. | ||
The Royal Mail are delivering in effect coachloads of criminals to | :00:57. | :01:07. | |
:01:07. | :01:24. | ||
the Houses of elderly and There is no place to hide. It | :01:24. | :01:33. | |
doesn't care where you live at... It will fine you. -- to fine you. | :01:33. | :01:43. | |
:01:43. | :01:49. | ||
And when it does, is there anything Junk mail. Not a 1950s B-movie | :01:49. | :01:54. | |
fantasy but a reality of living in the modern world. It seems that | :01:54. | :02:00. | |
there is absolutely no where in the UK you can escape. Even a place | :02:00. | :02:05. | |
like this, Fair Isle. It is the most remote inhabited island in the | :02:05. | :02:10. | |
UK, sitting 25 miles from Shetland and getting just one boat a week in | :02:10. | :02:15. | |
the winter. It is a pretty tricky place to get to but junk mail | :02:15. | :02:25. | |
:02:25. | :02:27. | ||
Charities, insurance, another charity One, somebody asking me to | :02:27. | :02:37. | |
:02:37. | :02:37. | ||
buy beds, Co-op, we don't have one on Fair Isle, another one on | :02:37. | :02:42. | |
insurance, Specsavers, Co-op again and the royal wedding coin offer. | :02:42. | :02:52. | |
:02:52. | :02:55. | ||
For Fair Isle's post mistress, junk mail has become almost as common a | :02:55. | :03:04. | |
sight as the island's seabirds. are not immune from junk mail. | :03:04. | :03:08. | |
There is one advantage to living here though if you are trying to | :03:08. | :03:12. | |
avoid some junk mail. There are absolutely no fast food outlet on | :03:13. | :03:17. | |
Fair Isle so they won't be plagued by all those takeaway leaflets. | :03:17. | :03:21. | |
That doesn't seem quite fair on the rest of us in the UK though so why | :03:21. | :03:25. | |
have brought some kebab shop and curry house leaflets just so they | :03:25. | :03:35. | |
:03:35. | :03:38. | ||
It seems a bit ridiculous, doesn't it? It is a bit of a waste and I | :03:38. | :03:42. | |
put it straight in the bin, along with all my other rubbish that will | :03:42. | :03:47. | |
go back out on the boat that all of this came in on. Unfortunately, | :03:47. | :03:51. | |
most of us don't have the luxury of sending our junk mail out over the | :03:51. | :04:01. | |
:04:01. | :04:04. | ||
horizon. A lot of it simply ends up In Cornwall, they reckon around | :04:04. | :04:08. | |
4,000 tonnes of junk mail like this ends up in landfill every year. | :04:08. | :04:16. | |
That is enough to feel about 500 of those dustcarts. -- to fill up | :04:16. | :04:22. | |
about 500. That 4,000 tons represents about 3% of the overall | :04:22. | :04:27. | |
waste Cornwall thumbs into landfill and burial doesn't come cheap. | :04:27. | :04:31. | |
is quite incredible how much it costs. For that fraction, you are | :04:31. | :04:37. | |
looking at getting on for �700,000 a year. Just to get junk mail into | :04:37. | :04:42. | |
landfill? Yeah, it is quite incredible. And who is paying that | :04:42. | :04:48. | |
bill? The Cornish resident is paying the bills. Could the Cornish | :04:48. | :04:55. | |
cut that cost by making an effort to put that 4,000 tonnes of junk | :04:55. | :04:59. | |
mail into the recycling bin instead? It would be nice if it was | :04:59. | :05:04. | |
free, unfortunately it is not. You are looking at �119 per tonne to | :05:04. | :05:09. | |
recycle. But that is still close to half-a-million quid, so although it | :05:09. | :05:13. | |
is cheaper it is not a lot cheaper than putting it into landfill? | :05:13. | :05:18. | |
Unfortunately yes. Much better environmentally, no question about | :05:18. | :05:22. | |
that, but there is still a cost. This is a month's worth, three | :05:22. | :05:28. | |
weeks' worth, and this is how much comes through my letterbox. | :05:28. | :05:30. | |
Cornwall councillor Andrew Wallis believes junk mail has become a | :05:30. | :05:35. | |
plague. I get everything from utility companies, charities, | :05:35. | :05:41. | |
supermarkets, you name it, I generally have it. This is almost a | :05:41. | :05:47. | |
criminal waste of our money. Government is cutting Cornwall | :05:47. | :05:52. | |
Council's budget by �53 million this year. And the last thing | :05:52. | :05:56. | |
Andrew wants is to see the county's remaining cash ebbing away to pay | :05:56. | :06:01. | |
for the disposal of junk mail. we could save some of this money | :06:01. | :06:05. | |
from not having to deal with junk mail, this money could be used | :06:05. | :06:09. | |
elsewhere for the benefit of Cornwall. Makes you wonder how much | :06:09. | :06:15. | |
the whole country could save. a-million in Cornwall. Times that | :06:15. | :06:20. | |
by all the authorities in the UK. You are talking millions, absolute | :06:20. | :06:29. | |
millions. So we didn't ask for this and yet we had to pay a fortune to | :06:29. | :06:33. | |
be rid of it. Shouldn't be companies sending it help to pay | :06:33. | :06:37. | |
the bill? This organisations represents many of them. Either way, | :06:37. | :06:44. | |
they don't call it junk mail here. I don't think we should bear any | :06:44. | :06:50. | |
additional cost at this point in time. But why should the taxpayers | :06:50. | :06:55. | |
in Cornwall and anywhere else pave the dispose -- to dispose of what | :06:55. | :06:59. | |
they didn't even ask for? We are a very small part of the use of | :06:59. | :07:04. | |
landfill. We don't think it is a burden. We think the overall value | :07:04. | :07:10. | |
to consumers and the economy far outweighs that cost. People want | :07:10. | :07:16. | |
things from you? Absolutely, they do want it. But is there a way of | :07:16. | :07:21. | |
turning an expensive problem into a valuable asset? Remember Fair | :07:21. | :07:25. | |
Isle's junk mail? It eventually ends up being delivered here, in | :07:25. | :07:34. | |
Where it actually does some good, along with a lot of other rubbish. | :07:34. | :07:39. | |
It is burned to keep Shetlanders warm. At Lerwick, the capital, they | :07:39. | :07:45. | |
have got what is called an energy recovery plant. That is the last of | :07:45. | :07:54. | |
As the council, we encourage waste prevention and junk mail is always | :07:54. | :07:58. | |
going to be there so the key thing is that when it does end up in the | :07:58. | :08:02. | |
waste bin, we at least deal with it properly and recovery -- recover | :08:02. | :08:06. | |
the energy for. Junk mail plays its part here in providing heating and | :08:06. | :08:10. | |
hot water for homes, businesses, a couple of schools and even a | :08:11. | :08:16. | |
swimming pool. A little bit of good comes from that people, if you | :08:16. | :08:23. | |
like? Absolutely. It is far better for the environment than sending it | :08:23. | :08:30. | |
to landfill. 1.7 billion pieces of junk mail are delivered by Royal | :08:30. | :08:35. | |
Mail last year. So why shouldn't I follow the Shetlanders' example and | :08:35. | :08:45. | |
:08:45. | :08:48. | ||
My family home is heated by two hungry would burners and feeding | :08:48. | :08:55. | |
them is hard graft. Many is the weekend I have spent toiling away | :08:55. | :09:02. | |
in a nearby forest cutting down dead trees to burn. That should | :09:02. | :09:07. | |
keep me warm for a week or so! But instead of spending time and | :09:07. | :09:11. | |
effort gathering wood for the fire why don't I just put my feet up and | :09:11. | :09:15. | |
let Royal Mail do the work? Delivering fuel in the form of junk | :09:15. | :09:21. | |
mail. It didn't take long, just an hour | :09:21. | :09:27. | |
ordering up extra junk, for it to come in thick and fast. | :09:27. | :09:34. | |
Double glazing, insurance, windows again, animals, Damart, don't | :09:34. | :09:44. | |
:09:44. | :09:44. | ||
remember signing up for that, As a nation though, it appears we | :09:44. | :09:54. | |
:09:54. | :10:03. | ||
The Direct Marketing Association in Advertising mail has a very large | :10:03. | :10:08. | |
value to the UK economy. Close to �16 billion be in terms of goods | :10:08. | :10:12. | |
and services bought and sold through direct marketing. What you | :10:12. | :10:17. | |
are saying is that if we didn't have junk mail, there would be a | :10:17. | :10:21. | |
�16 billion hole in the UK economy? Absolutely right and that is why we | :10:21. | :10:25. | |
prefer to think of it as targeted direct marketing as opposed to junk | :10:25. | :10:30. | |
mail. I don't really like the phrase job because junk is | :10:30. | :10:33. | |
untargeted, unuseful, unvaluable and if it was... That is how it | :10:33. | :10:39. | |
feels to me. It feels exactly those things, and unwanted. More than 50% | :10:39. | :10:46. | |
of the UK have bought from a piece of direct mail in the last year. | :10:46. | :10:52. | |
There were loads today. So much it has gone everywhere. | :10:52. | :10:56. | |
I won't be ordering anything from my junk mail though. I just want to | :10:56. | :11:01. | |
burn it. But you do need a bit of specialist kit to turn all of that | :11:01. | :11:08. | |
post into logs. This is a briquette maker. You tear it up into strips. | :11:08. | :11:13. | |
Put it into something like this, add water. You end up with a load | :11:13. | :11:20. | |
of porridgy gloop. Give it a good push. Lots of pressure. Pour out | :11:20. | :11:30. | |
:11:30. | :11:34. | ||
the excess. And there you have it. While many of us made love to hate | :11:34. | :11:41. | |
junk mail, Royal Mail must positively adore it. There is | :11:42. | :11:46. | |
absolutely no question that advertising mail, which the critics | :11:46. | :11:50. | |
describe as junk mail, is central to the financial viability of the | :11:50. | :11:58. | |
Royal Mail in the 21st century. Richard Hooper should know. The | :11:58. | :12:02. | |
author of a government report into Royal Mail's future, he made plain | :12:02. | :12:06. | |
that out of a poached -- total postal market of �11.4 billion, | :12:06. | :12:13. | |
junk mail was worth 1.7 billion. If you take letters alone, it appears | :12:13. | :12:19. | |
Royal Mail really counts on it. were looking at a figure of | :12:19. | :12:25. | |
something like �5.4 billion for the total letters market, off which 1.3, | :12:25. | :12:32. | |
so nearly a quarter, is advertising mail, so that shows you how | :12:32. | :12:35. | |
important advertising mail is to the future of the Royal Mail and to | :12:35. | :12:41. | |
the future of postal services. does that mean we need junk mail to | :12:41. | :12:45. | |
be able to send our Christmas cards anywhere in the UK for the cost of | :12:45. | :12:53. | |
a stamp? The supreme irony is that without the junk mail, without the | :12:53. | :12:58. | |
advertising mail as I would call it, he would not have the Universal | :12:58. | :13:05. | |
Postal Service. -- you would not have. We contacted the Royal Mail, | :13:05. | :13:08. | |
outlining Richard Hooper's position. It made no comment but said instead | :13:08. | :13:13. | |
it did not recognise the term junk mail, adding many households find | :13:13. | :13:16. | |
direct mail useful, and if they don't, many schemes exist or | :13:16. | :13:23. | |
stopping it, including its own. So on the face of it, it seems the | :13:23. | :13:27. | |
best way of ensuring the survival of our beloved postal system is to | :13:27. | :13:36. | |
sign up for as much junk as you possibly can. But beware. Imagine | :13:36. | :13:39. | |
if you're keen among the junk catalogues and leaflets were | :13:39. | :13:44. | |
letters so toxic they could completely ruin your life? And | :13:44. | :13:54. | |
:13:54. | :13:56. | ||
imagine if Royal Mail was making Scam mail. Just like junk mail, | :13:56. | :14:02. | |
delivered by Royal Mail. Letters from foreign con-artists invading | :14:02. | :14:07. | |
our homes and our bank accounts, taking �2.4 billion in here at last | :14:07. | :14:17. | |
:14:17. | :14:20. | ||
For years, scam mail has flooded into the UK, snaring victims and | :14:20. | :14:30. | |
I could hardly open the door because there was the tsunami of | :14:30. | :14:36. | |
letters. They were literally everywhere in the House and there | :14:36. | :14:40. | |
were hundreds of them. We had a clear-out and we ordered a five-ton | :14:40. | :14:45. | |
skip. There are fake lotteries, dodgy catalogues, criminal | :14:45. | :14:51. | |
clairvoyant! Promising big cash prizes and guaranteed good luck -- | :14:51. | :14:56. | |
clairvoyants. The problem is, to claim your winnings you just need | :14:56. | :15:02. | |
to send off if small sum, �20, �30, but that fat cheque to save your | :15:02. | :15:08. | |
life never arrives. My mother was spending between �2,000 and �4,000 | :15:08. | :15:14. | |
a month. His whole pension money was going every week. Over 12 years, | :15:14. | :15:19. | |
at least half a million pounds went off to criminal scammers. And this | :15:19. | :15:25. | |
can be the result of that obsession. There are 120 chequebooks fear from | :15:25. | :15:34. | |
just one victim. And over four years, she spent �40,000 on scams. | :15:34. | :15:39. | |
After replying to the first tempter better, are victims' names are put | :15:39. | :15:44. | |
on a sucker list. These are often sold to other criminals around the | :15:44. | :15:51. | |
world. Which is exactly what happened to Paul's husband. Africa, | :15:52. | :15:57. | |
Australia, Germany, France, you name it. They were coming from all | :15:57. | :16:07. | |
:16:07. | :16:12. | ||
over the world. How many letters 20-30 a day. | :16:12. | :16:16. | |
Ray hoped to win enough money to pay for a golden wedding | :16:16. | :16:22. | |
anniversary trip to Canada. Instead, hooked on scam mail, he lost their | :16:22. | :16:28. | |
�5,000 life savings and almost his marriage. Biggest mistake of my | :16:28. | :16:32. | |
life. I didn't think I could be that gullible. | :16:32. | :16:41. | |
I reject what I've done. -- I regret what I've done. I feel | :16:41. | :16:46. | |
sorry, foolish, annoyed and angry that I could have let myself be | :16:46. | :16:52. | |
fooled by these people that send these letters out. | :16:52. | :16:57. | |
Like Ray, 76-year-old Pamela was addicted to scam mail, losing | :16:57. | :17:02. | |
thousands of pounds. She has come to Exeter University to find out | :17:02. | :17:07. | |
why. I do want to say very strongly that it is not only the elderly. | :17:08. | :17:13. | |
Actually, the biggest friend of the scamer is complacency. The feeling | :17:13. | :17:18. | |
that "I couldn't feel victim to something like this!" actually, you | :17:18. | :17:26. | |
could, who ever you are. Hello, come in. Professor Stephen | :17:26. | :17:34. | |
Lea has done a landmark study into the psychology of victims. It did | :17:34. | :17:39. | |
become an addiction. Perhaps next time I'll win it, the next letter. | :17:39. | :17:44. | |
Not the next month, the next letter. It is called the gamblers fallacy. | :17:44. | :17:49. | |
Actually of course there are a range of techniques that scamers | :17:49. | :17:54. | |
use, making something look like an official communication, feel like, | :17:54. | :18:00. | |
I have to open this. Others are going for the gut really. We call | :18:00. | :18:04. | |
them influences, putting a huge sum of money at the top of a letter. | :18:04. | :18:12. | |
The misery caused by some of these scams is really unbelievable. | :18:12. | :18:20. | |
you think you have won on this one? I know I've won it. How sure are | :18:20. | :18:28. | |
you? 100%. 100%. This film shows theor meant of Jessica Looke, in | :18:28. | :18:38. | |
:18:38. | :18:41. | ||
the grip of scam mail addiction. Her daughter, who tried everything | :18:41. | :18:49. | |
to stop her, is behind the camera. Are they being stupid? I don't | :18:49. | :18:59. | |
:18:59. | :19:07. | ||
think so. When your mental health When I got to the hospital, about | :19:07. | :19:11. | |
three hours before my mother died, she didn't speak much because she | :19:11. | :19:21. | |
:19:21. | :19:23. | ||
was too poorly, but she did say to me, "marry lin, has the post been - | :19:23. | :19:27. | |
- Marilyn, has the post been?" did you think? | :19:27. | :19:37. | |
I don't know. After jes ka had died, Marilyn | :19:37. | :19:43. | |
cleared around 30,000 scam letters out of her home. The cruel legacy | :19:43. | :19:47. | |
of another wise happy life. It was literally every where. The shed was | :19:47. | :19:52. | |
full. Under the bed - it was in the corn | :19:52. | :19:56. | |
flake box, in every drawer, every cupboard. It was every where. | :19:56. | :20:06. | |
is some of the scam mail removed.... The experience drove her to set up | :20:06. | :20:11. | |
Think Jessica, to help other families. We can get up to 26,000 | :20:11. | :20:14. | |
visitors a month. If these people were getting mugged on the street, | :20:14. | :20:18. | |
there would be an outcry. Because it is happening via the post and | :20:18. | :20:22. | |
going on behind closed doors, nothing is being done. These people | :20:22. | :20:28. | |
are not getting any help. For years, criminals have acted with impunity, | :20:28. | :20:32. | |
outside UK borders. Largely free to inject their fraud into our postal | :20:32. | :20:37. | |
system. International boundaries have no | :20:37. | :20:42. | |
meaning for these people. They are serious, organised criminal | :20:42. | :20:46. | |
networks, at the top echelons there will not be many of them. They will | :20:46. | :20:51. | |
operate from all over the world. The City of London Police is trying | :20:51. | :20:55. | |
to get to grips with the scamers. The lead force for the | :20:55. | :21:01. | |
investigation of economic crime in the UK, their officers are busy | :21:01. | :21:06. | |
gathering evidence. Will the countries of the scamers helped? | :21:06. | :21:10. | |
There'll be different levels of co- operation in some areas of the | :21:10. | :21:13. | |
world. Some countries we get cracking co-operation. Some | :21:13. | :21:17. | |
countries it is much more difficult. I can assure people that we will be | :21:17. | :21:21. | |
doing something. The question is, would something be | :21:21. | :21:27. | |
achieved by looking closer to home? A lot closer? | :21:27. | :21:36. | |
Like here at the Royal Mail's headquarters in central London? | :21:36. | :21:42. | |
Or here, an anonymous industrial estate in Southall, London. This is | :21:42. | :21:49. | |
the home to a UK hub of a firm called Spring Global Mail. Royal | :21:49. | :21:55. | |
Mail owned one-third of the company, which acts as their overseas agent. | :21:55. | :21:59. | |
It is believed to earn Royal Mail millions. It declined to say how | :21:59. | :22:05. | |
many. Spring Global has centres in 15 | :22:05. | :22:10. | |
countries. It enters into mail contracts with companys from around | :22:11. | :22:18. | |
the world. If you are an Australian firm 579ing to get a catalogue de-- | :22:18. | :22:22. | |
wanting to get a catalogue delivered, speak to Spring. They | :22:22. | :22:26. | |
are a vehicle for scamers and it has been going on for years. How | :22:26. | :22:32. | |
does Spring Global Mail, part owned by Royal Mail allow scam mail to | :22:32. | :22:37. | |
even enter the UK? Unfortunately it is easy to get scam mail into the | :22:37. | :22:46. | |
UK. The fraudsters use all the legitimate canals. Used by scamers | :22:46. | :22:51. | |
who want to market the UK. They use that cover to actually manipulate | :22:51. | :22:58. | |
and target people in the UK. Surely Spring Global Mail checks | :22:58. | :23:05. | |
what it sends to us? Mike Haley thinks it should do more. | :23:05. | :23:10. | |
simple thing they can do is to ask for copies of the mail shots that | :23:10. | :23:13. | |
are going to be distributed upfront, so they can look at them, check | :23:13. | :23:19. | |
them and see whether they are fraud lent mail. Spring Global has said | :23:19. | :23:24. | |
it has no powers to act as a sensor and it is not possible to identify | :23:24. | :23:28. | |
scam mail, even when sent in transparent wrapping. Here is an | :23:28. | :23:33. | |
example sent via Spring Global to the UK. | :23:33. | :23:37. | |
One hired monkey could see this is scam. It says here "you are | :23:37. | :23:44. | |
definitely going to be depositing �25,500, in your personal account. | :23:44. | :23:48. | |
Congratulations!" Once in the system it is too late. Our current | :23:49. | :23:53. | |
postal laws mean Royal Mail then have an obligation to deliver it | :23:53. | :23:58. | |
and to all intents and purposes it looks above board, especially as | :23:58. | :24:03. | |
many take advantage of a service provided by Spring Global and part | :24:03. | :24:08. | |
owners Royal Mail. They offer the local look, which means letters | :24:08. | :24:13. | |
like this from foreign fraudsters can THE COMMENTATOR: Complete with | :24:13. | :24:16. | |
the trusted Royal Mail logo and be delivered looking like they come | :24:16. | :24:21. | |
from Britain. My mother used to say, it isn't a | :24:21. | :24:28. | |
scam, it is genuine, this is the Queen's mail. She could not be | :24:28. | :24:35. | |
delivering it is if was a scam. Scamers use a post mark because it | :24:35. | :24:38. | |
creates trust and security. A lot of elderly people will see that and | :24:38. | :24:42. | |
think there must have been some checks already in place, so this | :24:42. | :24:50. | |
mail is trusted mail. Spring Global told us it is a | :24:50. | :24:56. | |
marketing activity and the vast majority of companies using it are | :24:56. | :25:01. | |
legitimate. What proportion of Spring Globals is made up by scam? | :25:01. | :25:06. | |
Only they can tell how much is fraud lent. It could be 30-40% of | :25:06. | :25:11. | |
their business. Spring Global Mail did not comment on these figures. | :25:11. | :25:17. | |
We asked Royal Mail and Spring Global for an interview. They | :25:17. | :25:27. | |
:25:27. | :25:47. | ||
declined. Instead supplying us with Royal Mail and Spring Global Mail | :25:47. | :25:51. | |
point to an operation with the Metropolitan Police in January, | :25:51. | :25:54. | |
which removed six million scam letters from the UK. | :25:54. | :25:58. | |
Both say they are committed to working with other UK agencies to | :25:58. | :26:02. | |
stamp out the problem and that the Met operation and other | :26:02. | :26:06. | |
investigations has led to the cancellation of 17 overseas bulk | :26:06. | :26:10. | |
mail contracts this year. They added that what they have been | :26:10. | :26:16. | |
doing should remove an estimated 16 million scam mailings per year, | :26:16. | :26:19. | |
which Spring say represent 3% of the company's revenue. What I want | :26:19. | :26:24. | |
to know is, why didn't they do that years ago? Why has it dawned on | :26:24. | :26:30. | |
them that they can cancel these contracts? They need to ratchet up | :26:30. | :26:34. | |
their response, recognising the human misery that comes about by | :26:34. | :26:39. | |
the delivery of this fraudulent mail. Any serious business will | :26:39. | :26:45. | |
want to protect its customers. For just making a quick buck off some | :26:45. | :26:48. | |
fraudsters they should balance that against the fact that they have a | :26:48. | :26:53. | |
big custom base they need to protect. I blame Royal Mail for | :26:53. | :26:56. | |
these mailings reaching my father. At the end of the day, they know | :26:56. | :26:59. | |
what they are delivering. They don't realise the impact it's | :26:59. | :27:06. | |
having on people's lives. I think it's all about revenue and money. | :27:07. | :27:12. | |
With so many loopholes being exploited by scamers, is it time | :27:12. | :27:21. | |
for tougher legislation? MP Caroline Nokes is so appalled she | :27:21. | :27:28. | |
is pushing forward a private memberers' bill. We -- private | :27:28. | :27:31. | |
memberer's bill. We need to intercept it at the point of entry. | :27:31. | :27:39. | |
She wants postmen and women to deliver change, empowering them to | :27:39. | :27:43. | |
identify victims. One big problem at the moment is a victim has to | :27:43. | :27:47. | |
identify themselves as a victim. In many cases they don't. They believe | :27:47. | :27:54. | |
this scam mail is genuine. Sadly, without Government backing or | :27:54. | :27:58. | |
massive public pressure Caroline's bill stands little chance of | :27:58. | :28:04. | |
becoming law. We are left to hope postal companies do more to keep | :28:04. | :28:10. | |
scam mail off our door mat. As I have travelled around the | :28:11. | :28:14. | |
country, speaking to victims of scam mail and their families I have | :28:14. | :28:19. |