20/04/2017 Timeline


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20/04/2017

Glenn Campbell and Shereen Nanjiani present thought-provoking stories and analysis from across Scotland, told through some of the country's most passionate and informed guests.


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How professional carers are required to do their job

:00:00.:00:00.

And, the seventh vote for the nation in three years.

:00:07.:00:12.

We'll look at how to cope with June's general election.

:00:13.:00:38.

Hope you've had a great Easter break.

:00:39.:00:43.

Lots coming up this evening, we've got Dug, a baby owl joining us

:00:44.:00:47.

in the studio later. What could possibly go wrong...?

:00:48.:00:52.

And while I was sunning myself on a beach, you were hob-nobbing

:00:53.:00:54.

It wasn't a holiday exactly, I was in New York for Tartan Week.

:00:55.:01:02.

While I was there, I caught up with Brian Cox, who's playing

:01:03.:01:05.

Churchill in a big new film due out in June.

:01:06.:01:13.

Our troops will fight on and we shall never surrender.

:01:14.:01:19.

We'll hear more from Brian Cox later.

:01:20.:01:23.

We've all heard the stories about the crisis facing social care.

:01:24.:01:27.

A lot of those come from England, but here in Scotland we have

:01:28.:01:30.

We've been talking to carers who have been telling us they can

:01:31.:01:36.

have windows of as little as 15 minutes for their visits

:01:37.:01:38.

According to Care Scotland, around 100,000 people received some

:01:39.:01:45.

form of social care in 2016, nearly 60,000 receive care at home,

:01:46.:01:53.

and just over 35,000 resident in a care home.

:01:54.:01:56.

A recent survey showed 90% of organisations

:01:57.:01:58.

in the sector are struggling to fill worker vacancies.

:01:59.:02:04.

And over half, 58%, say that recruitment this year

:02:05.:02:06.

So the big question is how will Scotland cope in years to come,

:02:07.:02:17.

with estimates suggesting the need for social care will grow

:02:18.:02:20.

Two carers have spoken to Timeline about the pressures they face.

:02:21.:02:28.

To protect their careers, we interviewed them anonymously.

:02:29.:02:35.

There's been an occasion, where service users are requested in

:02:36.:02:44.

cooked dinners. You go in the freezer, it takes 45 minutes to cook

:02:45.:02:49.

a meal. You've got to preheat the oven, you are only allocated 15

:02:50.:02:53.

minutes. They have also soiled themselves, you've got to make that

:02:54.:02:57.

decision, do I take them to the toilet? Or do they just have a bit

:02:58.:03:02.

of toast for dinner? Most of them go back to toast and a bit of soup,

:03:03.:03:06.

because you don't have time. That's not good because diet is really

:03:07.:03:11.

important for people on medication. It's heartbreaking having to say

:03:12.:03:14.

that you don't have time, because they think it's you not wanting to

:03:15.:03:20.

spend time with them. You walk away feeling sad. There's also situations

:03:21.:03:25.

when you are doing personal care, service users have open bowls. You

:03:26.:03:29.

can wait for hours, but you have two decide when to stop wiping and let

:03:30.:03:34.

them stay in their soiled pad, basically. You work for a private

:03:35.:03:40.

care company, how are the cases allocated? You get work from the

:03:41.:03:44.

council. The Times have already been allocated. The decision on time is

:03:45.:03:50.

already there. A lot of patients know they can ask for more time.

:03:51.:03:54.

Basically, if the patient has family, they will fight for it. If

:03:55.:03:58.

they've not got family, then they are not aware of what they can and

:03:59.:04:02.

can't get. Would you say the pressure is increasing on carers?

:04:03.:04:10.

Definitely, yes. Just down to living longer, people living longer, more

:04:11.:04:14.

people needing care. It's not the best paid job, so people don't tend

:04:15.:04:19.

to want to get into it. So there are less carers. So, yes. Is it a

:04:20.:04:24.

frustration for you that you sometimes feel you have to leave

:04:25.:04:28.

patients that need more time and help? Definitely. Definitely. You

:04:29.:04:33.

come home at night, you are deflated, you feel you have not done

:04:34.:04:39.

enough. Yes, definitely. And there's nothing you can do about it. The

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Scottish Government are reviewing this at the moment, what would you

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like to see happen? I would like people to be assessed properly and

:04:48.:04:52.

get proper allocated time that they need for their care needs. I would

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also like staff to be appreciated more and given more money. Staff are

:04:57.:05:00.

having to work extra hours to make up their wage. It is the same staff

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working late at night, going over their time, then getting back up at

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7am in the morning and doing it again. Is it the moralising? Yes.

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I'm joined now by Karen Reid, chief executive of the Care Inspectorate,

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the regulator for the quality of care provided in Scotland.

:05:17.:05:21.

How did you feel listening to those stories? Is that an acceptable level

:05:22.:05:29.

of care? Absolutely not. One thing I would like to say first off is thank

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you to the two care was bringing this to your attention. We tend to

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see over Scotland, 85-19 percent of care services delivering

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high-quality care. The issues that those carers raised is completely

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and utterly unacceptable -- 85%-90%. What I would say is that if people

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do have concerns about the quality of their care, whether you are a

:05:56.:06:00.

family member, a friend or you are someone working in the social care

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sector, please come and tell the Care Inspectorate. We can and do

:06:05.:06:07.

investigate every complaint and concern raised to us. What steps do

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you take if the complaints are taken to you, what would you do? We would

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investigate the complaint. People can make complaints anonymously to

:06:19.:06:21.

us if they are concerned. I appreciate those working in the

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social care sector might want to raise complaints anonymously. We

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investigate everything that comes into us. We can take enforcement

:06:29.:06:32.

action that can ultimately lead to the coat of a care service if it is

:06:33.:06:36.

not good enough. Equally so, from the first April with our partners in

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health improvement Scotland, we received a statutory response

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ability to look at the quality of strategic commissioning. What I mean

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by that is looking at the integrated health and social care partnerships

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across Scotland, who have a responsibility to provide care. We

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take sure that the quality of care from the private voluntary and local

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authority sector is good enough, so we will have the statutory

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responsibility and will wrap that into our inspection process within

:07:10.:07:14.

weeks. In terms of the people sitting and waiting for their meal,

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who have to make do with toast or sitting there, soiled, waiting to

:07:24.:07:27.

get clean, this isn't going to help them in the immediate future. How

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long does an investigation take? We can act immediately. As soon as

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someone comes forward and tells us, we act immediately. My staff are out

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24-7, 306 to five days a year, inspecting care, so we can act

:07:44.:07:47.

quickly. Thousands of people getting care in their homes, can you keep

:07:48.:07:52.

tabs on all of them? -- 365 days a year. Yes, we inspect every care

:07:53.:08:00.

service every 12 months in terms of social care in Scotland. We also

:08:01.:08:04.

investigate complaints. In the last year, we have had 4500 complaints,

:08:05.:08:10.

of those 2000 went to a formal investigation. We can take immediate

:08:11.:08:14.

action in terms of demanding improvements. We also work with care

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service providers to support them to improve as well, because we are

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mindful of the constraints everyone works within. We provide free

:08:23.:08:25.

improvement and support to care service providers to make sure the

:08:26.:08:29.

stories we hear this evening, which as I say our totally and utterly

:08:30.:08:34.

unacceptable, don't happen to people in Scotland. I wonder if part of the

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problem is that there are too many regulators. You are in charge of

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care, then there is the local authority, the health boards, it's

:08:48.:08:52.

not joined up. Responsibility for looking at strategic commissioning

:08:53.:08:57.

is joined up. We work with our partners and make referrals to 'S

:08:58.:09:07.

Scottish Social Services, so there are joined up relationships between

:09:08.:09:10.

the regulators. We need to look at the totality of added value. I am

:09:11.:09:17.

very clear that the Care Inspectorate looks all across

:09:18.:09:21.

Scotland. We came into existence in 2011, and when we started, 80% of

:09:22.:09:27.

services were achieving evaluations of good or better. That is now

:09:28.:09:31.

heading towards 87%. And I do believe there is a correlation

:09:32.:09:36.

between a support we provide and local authorities and integrated

:09:37.:09:40.

health and social care partnerships. Remind us, what should someone do if

:09:41.:09:44.

they are worried about the quality they or a loved one is receiving?

:09:45.:09:51.

Our helpline number is 0345 600 9527, or you can log onto our

:09:52.:10:01.

website. The Scottish Government is reassessing care services, what do

:10:02.:10:04.

you expect to come out of that? Very soon, I expect to see new national

:10:05.:10:10.

health standards in Scotland that set out rights -based care, written

:10:11.:10:13.

from the perspective of the individual, in terms of their

:10:14.:10:17.

experience, and the Care Inspectorate will look at how we

:10:18.:10:20.

evaluate the quality of care against those. So, more scrutiny? More

:10:21.:10:25.

scrutiny and more improvement, which is crucial. More improvement is

:10:26.:10:27.

absolutely critical. Prime Minister Theresa May surprised

:10:28.:10:32.

us all this week when she declared a general election for 8th June,

:10:33.:10:39.

she had been insisting "now was not Let's take a look at what

:10:40.:10:42.

some of you have been saying about the thought of

:10:43.:10:47.

yet another big vote. We start with Ali Brown, who has

:10:48.:10:55.

tweeted to say he likes this. It brings stability and gets a route

:10:56.:10:57.

forward. Well done is his view. Denise says she's got

:10:58.:11:02.

election fatigue. Sandra makes the point

:11:03.:11:06.

that if you don't vote, She says she's proud

:11:07.:11:10.

to use my vote, hard fought for

:11:11.:11:14.

by the women of our past. The campaign season well and truly

:11:15.:11:19.

upon us. We We asked our political satirist

:11:20.:11:28.

James Devoy for his take there is too much politics going on

:11:29.:11:38.

at the moment. Wider she need to do it? Don't get your knickers in a

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twist, we are in the same boat. We are going to do it again, because

:11:44.:11:49.

Theresa May says so. There should be no general election until 2020. I

:11:50.:11:53.

don't think there's a need for an election, the next election will be

:11:54.:11:56.

2020. I will not call a snap election. We

:11:57.:12:01.

are spinning the wheel of election Fortune again. Where it stops, I

:12:02.:12:05.

think we are sure where it is going to stop.

:12:06.:12:11.

Not that JC, surprising culture. Jeremy Corbyn, there we are. I am

:12:12.:12:28.

not saying it is impossible, but it is like the chance of me walking

:12:29.:12:31.

through a wall. It is not impossible, just very unlikely. What

:12:32.:12:38.

does this mean for Scotland? There we go. As we can see, there is

:12:39.:12:46.

a strong wave of Conservative -- conservatism coming up on the south.

:12:47.:12:50.

Beyond the wall, we are set to vote the same way as we did last time.

:12:51.:12:55.

Maybe we will see other parties when one or two more, maybe the SNP

:12:56.:12:59.

people picked up another one. Maybe it will stay the same. Won't that be

:13:00.:13:03.

fun after seven more weeks of this nonsense.

:13:04.:13:08.

They are carved in stone because they won't be abandoned after the

:13:09.:13:14.

general election. Regardless of how the country looks after 8th of June.

:13:15.:13:18.

The polls suggest it will look like this. Brexit is still on, possibly

:13:19.:13:27.

IndyRef2 on the way. The sun will still rise, we won't see it behind

:13:28.:13:32.

the cloud and rain, but it will be there and we will hate each other,

:13:33.:13:36.

especially you, Steve. I see you. That's British politics.

:13:37.:13:39.

But Glenn, put your political hat on.

:13:40.:13:44.

As Brenda from Bristol was saying, why is Theresa May doing this now?

:13:45.:13:48.

We are not due to have another election until 2020, but Theresa May

:13:49.:13:56.

sees an opportunity here. The chance to win and win more decisively than

:13:57.:14:00.

David Cameron did a couple of years ago, because UK wide opinion polls

:14:01.:14:05.

put the Conservatives miles ahead of the Labour Party. If she is right

:14:06.:14:10.

about that calculation, she thinks it will give her a personal mandate

:14:11.:14:14.

and much greater authority to lead the country out of the European

:14:15.:14:15.

Union. What kind of campaign can

:14:16.:14:15.

we expect in Scotland? Plenty of talk about Scottish

:14:16.:14:27.

independence. Remember, the Government is also responsible for

:14:28.:14:33.

the economy, welfare, defence and security. There are plenty of other

:14:34.:14:39.

big issues at stake, albeit so many areas are now devolved and under the

:14:40.:14:45.

control of the Scottish Government. The thing is last time the SNP had

:14:46.:14:52.

the best ever election, the Conservatives, the Lib Dems, Labour

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think they can eat in to that win from last time, but overall, opinion

:14:57.:15:02.

polls suggest that the SNP remains a dominant force in Scottish politics

:15:03.:15:06.

and is likely to win the election and it will in Scotland. So no time

:15:07.:15:09.

for you, anyway! And now for something completely

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different - seagulls. They may seem harmless,

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but in parts of Scotland, it seems they're getting

:15:14.:15:15.

out of control. A community scheme in

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Kirkcaldy has been set up We went to ask locals why

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they need protection. Swooping down on children, and they

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are dropping breadcrumbs. Swooping down on you and it is quite scary. I

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had to keep talking. 1 came flying down and hit me on the face. Eating

:15:59.:16:08.

the cone out of a kid's hands. They are really bad. Everywhere you go,

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you cannot take food down the high Street. Yeah, they are everywhere.

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We tend not to buy food or an ice cream any more because they tend to

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take it straight from our hands. It came down and took a sausage roll

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out of a man's hand. They will come down on you. I am much more afraid

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of terms. We have a very nice owl coming up later,

:16:43.:16:43.

Some of you may have caught the actor Brian Cox in a documentary

:16:44.:16:50.

The second part is due out this Tuesday coming.

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That's not all he's up to at the moment.

:16:55.:16:56.

He's going to be the star of Churchill, a big

:16:57.:16:59.

I caught up with him in New York a couple of weeks ago and asked him

:17:00.:17:03.

So I went it is series on Shakespeare and I arrived it was the

:17:04.:17:27.

time of the... I found that the oceans, the Russians are amazing

:17:28.:17:32.

people, tough as any thing. They are very, very similar to the Scots,

:17:33.:17:37.

they have a lot of similarities. Apparently one in 600 Russians have

:17:38.:17:44.

Scottish ancestry. There is a trick -- there is a great tradition of

:17:45.:17:48.

Scots going to brush and making their lives there. Who is the

:17:49.:17:51.

character you most enjoyed finding out about? I enjoyed Patrick Gordon.

:17:52.:18:00.

He was an early Jacobite from the late 17th century. He was from

:18:01.:18:07.

Aberdeen, he became commander-in-chief of the Russian

:18:08.:18:11.

army, and he was the mentors to Peter the great. In fact, Peter

:18:12.:18:17.

Dooley great closed his eyes when Patrick Gordon passed away. He was a

:18:18.:18:21.

huge influence was of course, no one has heard of him, but he has written

:18:22.:18:26.

these amazing diaries of his life. Let me understand, there was this

:18:27.:18:30.

little boy from Aberdeen who ends up to Poland at the age of the...? 16.

:18:31.:18:39.

And the idea was to send the sun to Poland? And so many other Scots all

:18:40.:18:47.

over the world, he just followed the track of wonder in Europe to seek

:18:48.:18:51.

employment. In the summer, you have a new role playing a one MP for

:18:52.:18:59.

Dundee. Winston Churchill has war leader. What was it like getting

:19:00.:19:03.

into his character? He was a fascinating character. The

:19:04.:19:10.

interesting thing about Churchill is all babies look like Churchill and

:19:11.:19:14.

Churchill looks like all babies, but he was astonishing, he had this

:19:15.:19:24.

childlike precociousness about him. 250,000 men were cut down

:19:25.:19:30.

deliberately. The plans for D-Day have been in place for over a month!

:19:31.:19:35.

The forces are not carrying out your plans. We are taking care of it. We

:19:36.:19:42.

need to do the job. I beg your pardon? I am the Prime Minister! It

:19:43.:19:48.

is that in the days immediately before D-Day. People didn't realise

:19:49.:19:54.

that Churchill tried to stop D-Day. Needed not want to D-Day to happen,

:19:55.:19:58.

he was against it. He thought it would be a disaster? He was plagued

:19:59.:20:09.

by the ghosts what had happened in Gallipoli, and they lost nearly

:20:10.:20:15.

250,000 men. That laid heavily on Churchill's conscience. Close his

:20:16.:20:24.

view over a? Yes, you was overruled by the general chief of staff who

:20:25.:20:31.

was Eisenhower. He was a great strategist. He was a man of destiny,

:20:32.:20:36.

he really was. Your idea of what Churchill would have made of modern

:20:37.:20:43.

and Brexit. What you think Rose Brexit? I think it is falling. I

:20:44.:20:50.

think it is a huge mistake, but in principle, the fundamental

:20:51.:20:55.

principle, especially now with this country, America and Russia what is

:20:56.:21:00.

happening, you need strong movement. That was a great opportunity for

:21:01.:21:06.

leading Europe, and now it is not going to happen. As a supporter of

:21:07.:21:12.

Scottish independence in 2014, are you keen on another referendum on

:21:13.:21:19.

nervous about that? I am nervous, but I am keen, ultimately, it has to

:21:20.:21:23.

happen. I think we need to wait and see what is going to happen with

:21:24.:21:28.

Brexit. I do not think it will be a picnic at all. We are essentially

:21:29.:21:32.

European in our beliefs, and clearly, with the vote, the 62%, we

:21:33.:21:39.

wanted to remain, we wanted to stay. We are now being put in this

:21:40.:21:46.

position where Nicola has had to go with the referendum card. It is not

:21:47.:21:55.

comfortable, but I think it is more real now than it was the last time.

:21:56.:22:01.

Maybe we should finish with a toast. Not a Cheers. How would we do it in

:22:02.:22:13.

Russian? That programme on Russia was fascinating.

:22:14.:22:14.

You can see the second part of Brian Cox's Russia on BBC2

:22:15.:22:17.

on Tuesday night at nine, and the Churchill film will be

:22:18.:22:19.

Hospice care helps people with terminal

:22:20.:22:23.

Scotland's 16 charitable hospices provide a range of treatments

:22:24.:22:28.

for those they care for, and amongst the most

:22:29.:22:31.

Hairdressers often visit to give residents a free treatment,

:22:32.:22:36.

but Scotland's newest hospice has launched an entire salon.

:22:37.:22:40.

We went to East Kilbride to find out about the difference it's making.

:22:41.:22:49.

I'm going to give your hair a little bit of shaping. I will get rid of

:22:50.:22:59.

them for you. I have been one of the lucky ones with cancer. They say I

:23:00.:23:04.

am cancer free at the moment. But you cannot see at the moment, the

:23:05.:23:10.

operations have been fine, but going to something like a salon, I have

:23:11.:23:15.

been coming here now every six weeks or months to get my hair done, and

:23:16.:23:20.

it makes you feel good. It makes you feel better. Sometimes when someone

:23:21.:23:26.

has an illness, it might be something as simple as getting into

:23:27.:23:29.

the hairdressing chair. They might not even be able to tilt their head

:23:30.:23:34.

back, so the fact we have the area, it is a large salon, someone cannot

:23:35.:23:41.

mobilise into the chair can be hosted in. We have a sink that we

:23:42.:23:47.

can manipulate for someone who does not have a lots of movement or maybe

:23:48.:23:52.

needs a bit more time, then we have that here at Gilbride. Very nice. I

:23:53.:24:05.

was a healthy person. I had been two years into retirement from teaching,

:24:06.:24:16.

I loved to explore, go places. So it right a -- quite a drastic change to

:24:17.:24:25.

the incapacitated, reliant on other people's support and attending me

:24:26.:24:28.

because I was close to death three times. Most people have a

:24:29.:24:36.

hairdresser they go to all the time, but in here, if they go, they have

:24:37.:24:41.

got hairdressers who know them, they know their problems and they know

:24:42.:24:45.

how to treat the person if they are losing their hair or the wear wigs

:24:46.:24:49.

or something like that. It is great for morale. Absolutely delighted.

:24:50.:24:57.

Looking good is part of it, but the feeling good is so important to them

:24:58.:25:02.

it gives them a lift when people can get to what their thoughts are.

:25:03.:25:06.

Hairdressers can do that. I do not need to see much, I just need to

:25:07.:25:15.

listen. It is that personal contact, the personal discussion that goes on

:25:16.:25:20.

with your hairdresser that is like no discussion you ever have with

:25:21.:25:27.

anyone else. It is the confidence. Because there is nothing nicer than

:25:28.:25:33.

to look in the mirror and see that your hair is looking good and it

:25:34.:25:40.

cheers you up. You can smile at yourself then, and that is very

:25:41.:25:43.

important to me, that I smile myself these days. What based on!

:25:44.:25:52.

The Scottish Owl Centre has just hatched a new baby owl

:25:53.:25:55.

of an extremely rare species known as the burrowing owl.

:25:56.:25:58.

Native to North America, it's become extinct in lots of areas.

:25:59.:26:00.

I'm delighted to say that Dug, the owlet, who is now

:26:01.:26:05.

just four weeks old, is here with us in the studio,along

:26:06.:26:08.

with keepers Lauren Walker and Nicole Adams.

:26:09.:26:16.

Visits Dug? What is he like? He is very laid back, that he used your is

:26:17.:26:29.

about the world around him so he is exploring using his beak. He does

:26:30.:26:33.

not like getting up in the morning to go to work. But that is normal

:26:34.:26:40.

for owls? They are mostly acted during the day, this breed, so it is

:26:41.:26:47.

a daytime hunter. Was he born in the owl centre? He was! We have a

:26:48.:26:55.

borrowing I will family. He was one of two baby owls. Little Dug, he has

:26:56.:27:07.

a different bath ahead of him to be on our flying display team. What is

:27:08.:27:15.

the display team do? The hour our owl ambassador, said they will see

:27:16.:27:20.

them up close. At the moment, we do three per day on some hours, so we

:27:21.:27:26.

have a feud different species. We have 20 different owls ranging in

:27:27.:27:36.

size, small up to large. They will come to the indoor arena and show

:27:37.:27:40.

their stuff. They will do long flights, fly over the tops of

:27:41.:27:45.

people's herbs. He is not ready to do that yet, is the? And Dug cannot

:27:46.:27:56.

fly yet, but can he dig? We have begun to start digging on different

:27:57.:28:01.

surfaces. Do you want to give him a run around? Hello! How big does he

:28:02.:28:12.

grow? This is about it now for him. He is still very fluffy on the

:28:13.:28:16.

front, so the baby feathers will come off, but he's getting most of

:28:17.:28:22.

his adult feathers in. They grow from the bottom up, so we he's

:28:23.:28:28.

getting his tail in. Nicole, thank you for bringing him in, we

:28:29.:28:31.

appreciate that. If you have anything you think

:28:32.:28:32.

we should be covering, then it's easy to get in touch

:28:33.:28:37.

through social media. You can let us know what you want us

:28:38.:28:39.

to follow up through our Facebook and Twitter timelines,

:28:40.:28:43.

you can find us online or you can email us -

:28:44.:28:45.

timeline@bbc.co.uk. We'll be back next week,

:28:46.:28:48.

same time same place, this super-sized hospital has been

:28:49.:28:54.

transforming lives in Scotland. He said it had been

:28:55.:29:05.

grown in America. There's nowhere else in Scotland

:29:06.:29:10.

that could have done everything that we've done.

:29:11.:29:14.

Yes, there's the sad times, but we get to see people

:29:15.:29:16.

with happy endings. In a world of cyber-hacking

:29:17.:29:30.

and fake news,

:29:31.:29:33.