20/04/2017 Timeline

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Glenn Campbell and Shereen Nanjiani present thought-provoking stories and analysis from across Scotland, told through some of the country's most passionate and informed guests.

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How professional carers are required to do their job


And, the seventh vote for the nation in three years.


We'll look at how to cope with June's general election.


Hope you've had a great Easter break.


Lots coming up this evening, we've got Dug, a baby owl joining us


in the studio later. What could possibly go wrong...?


And while I was sunning myself on a beach, you were hob-nobbing


It wasn't a holiday exactly, I was in New York for Tartan Week.


While I was there, I caught up with Brian Cox, who's playing


Churchill in a big new film due out in June.


Our troops will fight on and we shall never surrender.


We'll hear more from Brian Cox later.


We've all heard the stories about the crisis facing social care.


A lot of those come from England, but here in Scotland we have


We've been talking to carers who have been telling us they can


have windows of as little as 15 minutes for their visits


According to Care Scotland, around 100,000 people received some


form of social care in 2016, nearly 60,000 receive care at home,


and just over 35,000 resident in a care home.


A recent survey showed 90% of organisations


in the sector are struggling to fill worker vacancies.


And over half, 58%, say that recruitment this year


So the big question is how will Scotland cope in years to come,


with estimates suggesting the need for social care will grow


Two carers have spoken to Timeline about the pressures they face.


To protect their careers, we interviewed them anonymously.


There's been an occasion, where service users are requested in


cooked dinners. You go in the freezer, it takes 45 minutes to cook


a meal. You've got to preheat the oven, you are only allocated 15


minutes. They have also soiled themselves, you've got to make that


decision, do I take them to the toilet? Or do they just have a bit


of toast for dinner? Most of them go back to toast and a bit of soup,


because you don't have time. That's not good because diet is really


important for people on medication. It's heartbreaking having to say


that you don't have time, because they think it's you not wanting to


spend time with them. You walk away feeling sad. There's also situations


when you are doing personal care, service users have open bowls. You


can wait for hours, but you have two decide when to stop wiping and let


them stay in their soiled pad, basically. You work for a private


care company, how are the cases allocated? You get work from the


council. The Times have already been allocated. The decision on time is


already there. A lot of patients know they can ask for more time.


Basically, if the patient has family, they will fight for it. If


they've not got family, then they are not aware of what they can and


can't get. Would you say the pressure is increasing on carers?


Definitely, yes. Just down to living longer, people living longer, more


people needing care. It's not the best paid job, so people don't tend


to want to get into it. So there are less carers. So, yes. Is it a


frustration for you that you sometimes feel you have to leave


patients that need more time and help? Definitely. Definitely. You


come home at night, you are deflated, you feel you have not done


enough. Yes, definitely. And there's nothing you can do about it. The


Scottish Government are reviewing this at the moment, what would you


like to see happen? I would like people to be assessed properly and


get proper allocated time that they need for their care needs. I would


also like staff to be appreciated more and given more money. Staff are


having to work extra hours to make up their wage. It is the same staff


working late at night, going over their time, then getting back up at


7am in the morning and doing it again. Is it the moralising? Yes.


I'm joined now by Karen Reid, chief executive of the Care Inspectorate,


the regulator for the quality of care provided in Scotland.


How did you feel listening to those stories? Is that an acceptable level


of care? Absolutely not. One thing I would like to say first off is thank


you to the two care was bringing this to your attention. We tend to


see over Scotland, 85-19 percent of care services delivering


high-quality care. The issues that those carers raised is completely


and utterly unacceptable -- 85%-90%. What I would say is that if people


do have concerns about the quality of their care, whether you are a


family member, a friend or you are someone working in the social care


sector, please come and tell the Care Inspectorate. We can and do


investigate every complaint and concern raised to us. What steps do


you take if the complaints are taken to you, what would you do? We would


investigate the complaint. People can make complaints anonymously to


us if they are concerned. I appreciate those working in the


social care sector might want to raise complaints anonymously. We


investigate everything that comes into us. We can take enforcement


action that can ultimately lead to the coat of a care service if it is


not good enough. Equally so, from the first April with our partners in


health improvement Scotland, we received a statutory response


ability to look at the quality of strategic commissioning. What I mean


by that is looking at the integrated health and social care partnerships


across Scotland, who have a responsibility to provide care. We


take sure that the quality of care from the private voluntary and local


authority sector is good enough, so we will have the statutory


responsibility and will wrap that into our inspection process within


weeks. In terms of the people sitting and waiting for their meal,


who have to make do with toast or sitting there, soiled, waiting to


get clean, this isn't going to help them in the immediate future. How


long does an investigation take? We can act immediately. As soon as


someone comes forward and tells us, we act immediately. My staff are out


24-7, 306 to five days a year, inspecting care, so we can act


quickly. Thousands of people getting care in their homes, can you keep


tabs on all of them? -- 365 days a year. Yes, we inspect every care


service every 12 months in terms of social care in Scotland. We also


investigate complaints. In the last year, we have had 4500 complaints,


of those 2000 went to a formal investigation. We can take immediate


action in terms of demanding improvements. We also work with care


service providers to support them to improve as well, because we are


mindful of the constraints everyone works within. We provide free


improvement and support to care service providers to make sure the


stories we hear this evening, which as I say our totally and utterly


unacceptable, don't happen to people in Scotland. I wonder if part of the


problem is that there are too many regulators. You are in charge of


care, then there is the local authority, the health boards, it's


not joined up. Responsibility for looking at strategic commissioning


is joined up. We work with our partners and make referrals to 'S


Scottish Social Services, so there are joined up relationships between


the regulators. We need to look at the totality of added value. I am


very clear that the Care Inspectorate looks all across


Scotland. We came into existence in 2011, and when we started, 80% of


services were achieving evaluations of good or better. That is now


heading towards 87%. And I do believe there is a correlation


between a support we provide and local authorities and integrated


health and social care partnerships. Remind us, what should someone do if


they are worried about the quality they or a loved one is receiving?


Our helpline number is 0345 600 9527, or you can log onto our


website. The Scottish Government is reassessing care services, what do


you expect to come out of that? Very soon, I expect to see new national


health standards in Scotland that set out rights -based care, written


from the perspective of the individual, in terms of their


experience, and the Care Inspectorate will look at how we


evaluate the quality of care against those. So, more scrutiny? More


scrutiny and more improvement, which is crucial. More improvement is


absolutely critical. Prime Minister Theresa May surprised


us all this week when she declared a general election for 8th June,


she had been insisting "now was not Let's take a look at what


some of you have been saying about the thought of


yet another big vote. We start with Ali Brown, who has


tweeted to say he likes this. It brings stability and gets a route


forward. Well done is his view. Denise says she's got


election fatigue. Sandra makes the point


that if you don't vote, She says she's proud


to use my vote, hard fought for


by the women of our past. The campaign season well and truly


upon us. We We asked our political satirist


James Devoy for his take there is too much politics going on


at the moment. Wider she need to do it? Don't get your knickers in a


twist, we are in the same boat. We are going to do it again, because


Theresa May says so. There should be no general election until 2020. I


don't think there's a need for an election, the next election will be


2020. I will not call a snap election. We


are spinning the wheel of election Fortune again. Where it stops, I


think we are sure where it is going to stop.


Not that JC, surprising culture. Jeremy Corbyn, there we are. I am


not saying it is impossible, but it is like the chance of me walking


through a wall. It is not impossible, just very unlikely. What


does this mean for Scotland? There we go. As we can see, there is


a strong wave of Conservative -- conservatism coming up on the south.


Beyond the wall, we are set to vote the same way as we did last time.


Maybe we will see other parties when one or two more, maybe the SNP


people picked up another one. Maybe it will stay the same. Won't that be


fun after seven more weeks of this nonsense.


They are carved in stone because they won't be abandoned after the


general election. Regardless of how the country looks after 8th of June.


The polls suggest it will look like this. Brexit is still on, possibly


IndyRef2 on the way. The sun will still rise, we won't see it behind


the cloud and rain, but it will be there and we will hate each other,


especially you, Steve. I see you. That's British politics.


But Glenn, put your political hat on.


As Brenda from Bristol was saying, why is Theresa May doing this now?


We are not due to have another election until 2020, but Theresa May


sees an opportunity here. The chance to win and win more decisively than


David Cameron did a couple of years ago, because UK wide opinion polls


put the Conservatives miles ahead of the Labour Party. If she is right


about that calculation, she thinks it will give her a personal mandate


and much greater authority to lead the country out of the European


Union. What kind of campaign can


we expect in Scotland? Plenty of talk about Scottish


independence. Remember, the Government is also responsible for


the economy, welfare, defence and security. There are plenty of other


big issues at stake, albeit so many areas are now devolved and under the


control of the Scottish Government. The thing is last time the SNP had


the best ever election, the Conservatives, the Lib Dems, Labour


think they can eat in to that win from last time, but overall, opinion


polls suggest that the SNP remains a dominant force in Scottish politics


and is likely to win the election and it will in Scotland. So no time


for you, anyway! And now for something completely


different - seagulls. They may seem harmless,


but in parts of Scotland, it seems they're getting


out of control. A community scheme in


Kirkcaldy has been set up We went to ask locals why


they need protection. Swooping down on children, and they


are dropping breadcrumbs. Swooping down on you and it is quite scary. I


had to keep talking. 1 came flying down and hit me on the face. Eating


the cone out of a kid's hands. They are really bad. Everywhere you go,


you cannot take food down the high Street. Yeah, they are everywhere.


We tend not to buy food or an ice cream any more because they tend to


take it straight from our hands. It came down and took a sausage roll


out of a man's hand. They will come down on you. I am much more afraid


of terms. We have a very nice owl coming up later,


Some of you may have caught the actor Brian Cox in a documentary


The second part is due out this Tuesday coming.


That's not all he's up to at the moment.


He's going to be the star of Churchill, a big


I caught up with him in New York a couple of weeks ago and asked him


So I went it is series on Shakespeare and I arrived it was the


time of the... I found that the oceans, the Russians are amazing


people, tough as any thing. They are very, very similar to the Scots,


they have a lot of similarities. Apparently one in 600 Russians have


Scottish ancestry. There is a trick -- there is a great tradition of


Scots going to brush and making their lives there. Who is the


character you most enjoyed finding out about? I enjoyed Patrick Gordon.


He was an early Jacobite from the late 17th century. He was from


Aberdeen, he became commander-in-chief of the Russian


army, and he was the mentors to Peter the great. In fact, Peter


Dooley great closed his eyes when Patrick Gordon passed away. He was a


huge influence was of course, no one has heard of him, but he has written


these amazing diaries of his life. Let me understand, there was this


little boy from Aberdeen who ends up to Poland at the age of the...? 16.


And the idea was to send the sun to Poland? And so many other Scots all


over the world, he just followed the track of wonder in Europe to seek


employment. In the summer, you have a new role playing a one MP for


Dundee. Winston Churchill has war leader. What was it like getting


into his character? He was a fascinating character. The


interesting thing about Churchill is all babies look like Churchill and


Churchill looks like all babies, but he was astonishing, he had this


childlike precociousness about him. 250,000 men were cut down


deliberately. The plans for D-Day have been in place for over a month!


The forces are not carrying out your plans. We are taking care of it. We


need to do the job. I beg your pardon? I am the Prime Minister! It


is that in the days immediately before D-Day. People didn't realise


that Churchill tried to stop D-Day. Needed not want to D-Day to happen,


he was against it. He thought it would be a disaster? He was plagued


by the ghosts what had happened in Gallipoli, and they lost nearly


250,000 men. That laid heavily on Churchill's conscience. Close his


view over a? Yes, you was overruled by the general chief of staff who


was Eisenhower. He was a great strategist. He was a man of destiny,


he really was. Your idea of what Churchill would have made of modern


and Brexit. What you think Rose Brexit? I think it is falling. I


think it is a huge mistake, but in principle, the fundamental


principle, especially now with this country, America and Russia what is


happening, you need strong movement. That was a great opportunity for


leading Europe, and now it is not going to happen. As a supporter of


Scottish independence in 2014, are you keen on another referendum on


nervous about that? I am nervous, but I am keen, ultimately, it has to


happen. I think we need to wait and see what is going to happen with


Brexit. I do not think it will be a picnic at all. We are essentially


European in our beliefs, and clearly, with the vote, the 62%, we


wanted to remain, we wanted to stay. We are now being put in this


position where Nicola has had to go with the referendum card. It is not


comfortable, but I think it is more real now than it was the last time.


Maybe we should finish with a toast. Not a Cheers. How would we do it in


Russian? That programme on Russia was fascinating.


You can see the second part of Brian Cox's Russia on BBC2


on Tuesday night at nine, and the Churchill film will be


Hospice care helps people with terminal


Scotland's 16 charitable hospices provide a range of treatments


for those they care for, and amongst the most


Hairdressers often visit to give residents a free treatment,


but Scotland's newest hospice has launched an entire salon.


We went to East Kilbride to find out about the difference it's making.


I'm going to give your hair a little bit of shaping. I will get rid of


them for you. I have been one of the lucky ones with cancer. They say I


am cancer free at the moment. But you cannot see at the moment, the


operations have been fine, but going to something like a salon, I have


been coming here now every six weeks or months to get my hair done, and


it makes you feel good. It makes you feel better. Sometimes when someone


has an illness, it might be something as simple as getting into


the hairdressing chair. They might not even be able to tilt their head


back, so the fact we have the area, it is a large salon, someone cannot


mobilise into the chair can be hosted in. We have a sink that we


can manipulate for someone who does not have a lots of movement or maybe


needs a bit more time, then we have that here at Gilbride. Very nice. I


was a healthy person. I had been two years into retirement from teaching,


I loved to explore, go places. So it right a -- quite a drastic change to


the incapacitated, reliant on other people's support and attending me


because I was close to death three times. Most people have a


hairdresser they go to all the time, but in here, if they go, they have


got hairdressers who know them, they know their problems and they know


how to treat the person if they are losing their hair or the wear wigs


or something like that. It is great for morale. Absolutely delighted.


Looking good is part of it, but the feeling good is so important to them


it gives them a lift when people can get to what their thoughts are.


Hairdressers can do that. I do not need to see much, I just need to


listen. It is that personal contact, the personal discussion that goes on


with your hairdresser that is like no discussion you ever have with


anyone else. It is the confidence. Because there is nothing nicer than


to look in the mirror and see that your hair is looking good and it


cheers you up. You can smile at yourself then, and that is very


important to me, that I smile myself these days. What based on!


The Scottish Owl Centre has just hatched a new baby owl


of an extremely rare species known as the burrowing owl.


Native to North America, it's become extinct in lots of areas.


I'm delighted to say that Dug, the owlet, who is now


just four weeks old, is here with us in the studio,along


with keepers Lauren Walker and Nicole Adams.


Visits Dug? What is he like? He is very laid back, that he used your is


about the world around him so he is exploring using his beak. He does


not like getting up in the morning to go to work. But that is normal


for owls? They are mostly acted during the day, this breed, so it is


a daytime hunter. Was he born in the owl centre? He was! We have a


borrowing I will family. He was one of two baby owls. Little Dug, he has


a different bath ahead of him to be on our flying display team. What is


the display team do? The hour our owl ambassador, said they will see


them up close. At the moment, we do three per day on some hours, so we


have a feud different species. We have 20 different owls ranging in


size, small up to large. They will come to the indoor arena and show


their stuff. They will do long flights, fly over the tops of


people's herbs. He is not ready to do that yet, is the? And Dug cannot


fly yet, but can he dig? We have begun to start digging on different


surfaces. Do you want to give him a run around? Hello! How big does he


grow? This is about it now for him. He is still very fluffy on the


front, so the baby feathers will come off, but he's getting most of


his adult feathers in. They grow from the bottom up, so we he's


getting his tail in. Nicole, thank you for bringing him in, we


appreciate that. If you have anything you think


we should be covering, then it's easy to get in touch


through social media. You can let us know what you want us


to follow up through our Facebook and Twitter timelines,


you can find us online or you can email us -


timeline@bbc.co.uk. We'll be back next week,


same time same place, this super-sized hospital has been


transforming lives in Scotland. He said it had been


grown in America. There's nowhere else in Scotland


that could have done everything that we've done.


Yes, there's the sad times, but we get to see people


with happy endings. In a world of cyber-hacking


and fake news,