20/04/2017 Timeline


20/04/2017

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How professional carers are required to do their job

:00:00.:00:00.

And, the seventh vote for the nation in three years.

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We'll look at how to cope with June's general election.

:00:13.:00:38.

Hope you've had a great Easter break.

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Lots coming up this evening, we've got Dug, a baby owl joining us

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in the studio later. What could possibly go wrong...?

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And while I was sunning myself on a beach, you were hob-nobbing

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It wasn't a holiday exactly, I was in New York for Tartan Week.

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While I was there, I caught up with Brian Cox, who's playing

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Churchill in a big new film due out in June.

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Our troops will fight on and we shall never surrender.

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We'll hear more from Brian Cox later.

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We've all heard the stories about the crisis facing social care.

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A lot of those come from England, but here in Scotland we have

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We've been talking to carers who have been telling us they can

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have windows of as little as 15 minutes for their visits

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According to Care Scotland, around 100,000 people received some

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form of social care in 2016, nearly 60,000 receive care at home,

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and just over 35,000 resident in a care home.

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A recent survey showed 90% of organisations

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in the sector are struggling to fill worker vacancies.

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And over half, 58%, say that recruitment this year

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So the big question is how will Scotland cope in years to come,

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with estimates suggesting the need for social care will grow

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Two carers have spoken to Timeline about the pressures they face.

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To protect their careers, we interviewed them anonymously.

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There's been an occasion, where service users are requested in

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cooked dinners. You go in the freezer, it takes 45 minutes to cook

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a meal. You've got to preheat the oven, you are only allocated 15

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minutes. They have also soiled themselves, you've got to make that

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decision, do I take them to the toilet? Or do they just have a bit

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of toast for dinner? Most of them go back to toast and a bit of soup,

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because you don't have time. That's not good because diet is really

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important for people on medication. It's heartbreaking having to say

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that you don't have time, because they think it's you not wanting to

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spend time with them. You walk away feeling sad. There's also situations

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when you are doing personal care, service users have open bowls. You

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can wait for hours, but you have two decide when to stop wiping and let

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them stay in their soiled pad, basically. You work for a private

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care company, how are the cases allocated? You get work from the

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council. The Times have already been allocated. The decision on time is

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already there. A lot of patients know they can ask for more time.

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Basically, if the patient has family, they will fight for it. If

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they've not got family, then they are not aware of what they can and

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can't get. Would you say the pressure is increasing on carers?

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Definitely, yes. Just down to living longer, people living longer, more

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people needing care. It's not the best paid job, so people don't tend

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to want to get into it. So there are less carers. So, yes. Is it a

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frustration for you that you sometimes feel you have to leave

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patients that need more time and help? Definitely. Definitely. You

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come home at night, you are deflated, you feel you have not done

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enough. Yes, definitely. And there's nothing you can do about it. The

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Scottish Government are reviewing this at the moment, what would you

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like to see happen? I would like people to be assessed properly and

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get proper allocated time that they need for their care needs. I would

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also like staff to be appreciated more and given more money. Staff are

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having to work extra hours to make up their wage. It is the same staff

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working late at night, going over their time, then getting back up at

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7am in the morning and doing it again. Is it the moralising? Yes.

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I'm joined now by Karen Reid, chief executive of the Care Inspectorate,

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the regulator for the quality of care provided in Scotland.

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How did you feel listening to those stories? Is that an acceptable level

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of care? Absolutely not. One thing I would like to say first off is thank

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you to the two care was bringing this to your attention. We tend to

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see over Scotland, 85-19 percent of care services delivering

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high-quality care. The issues that those carers raised is completely

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and utterly unacceptable -- 85%-90%. What I would say is that if people

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do have concerns about the quality of their care, whether you are a

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family member, a friend or you are someone working in the social care

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sector, please come and tell the Care Inspectorate. We can and do

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investigate every complaint and concern raised to us. What steps do

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you take if the complaints are taken to you, what would you do? We would

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investigate the complaint. People can make complaints anonymously to

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us if they are concerned. I appreciate those working in the

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social care sector might want to raise complaints anonymously. We

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investigate everything that comes into us. We can take enforcement

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action that can ultimately lead to the coat of a care service if it is

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not good enough. Equally so, from the first April with our partners in

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health improvement Scotland, we received a statutory response

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ability to look at the quality of strategic commissioning. What I mean

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by that is looking at the integrated health and social care partnerships

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across Scotland, who have a responsibility to provide care. We

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take sure that the quality of care from the private voluntary and local

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authority sector is good enough, so we will have the statutory

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responsibility and will wrap that into our inspection process within

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weeks. In terms of the people sitting and waiting for their meal,

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who have to make do with toast or sitting there, soiled, waiting to

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get clean, this isn't going to help them in the immediate future. How

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long does an investigation take? We can act immediately. As soon as

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someone comes forward and tells us, we act immediately. My staff are out

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24-7, 306 to five days a year, inspecting care, so we can act

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quickly. Thousands of people getting care in their homes, can you keep

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tabs on all of them? -- 365 days a year. Yes, we inspect every care

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service every 12 months in terms of social care in Scotland. We also

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investigate complaints. In the last year, we have had 4500 complaints,

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of those 2000 went to a formal investigation. We can take immediate

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action in terms of demanding improvements. We also work with care

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service providers to support them to improve as well, because we are

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mindful of the constraints everyone works within. We provide free

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improvement and support to care service providers to make sure the

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stories we hear this evening, which as I say our totally and utterly

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unacceptable, don't happen to people in Scotland. I wonder if part of the

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problem is that there are too many regulators. You are in charge of

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care, then there is the local authority, the health boards, it's

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not joined up. Responsibility for looking at strategic commissioning

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is joined up. We work with our partners and make referrals to 'S

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Scottish Social Services, so there are joined up relationships between

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the regulators. We need to look at the totality of added value. I am

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very clear that the Care Inspectorate looks all across

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Scotland. We came into existence in 2011, and when we started, 80% of

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services were achieving evaluations of good or better. That is now

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heading towards 87%. And I do believe there is a correlation

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between a support we provide and local authorities and integrated

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health and social care partnerships. Remind us, what should someone do if

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they are worried about the quality they or a loved one is receiving?

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Our helpline number is 0345 600 9527, or you can log onto our

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website. The Scottish Government is reassessing care services, what do

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you expect to come out of that? Very soon, I expect to see new national

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health standards in Scotland that set out rights -based care, written

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from the perspective of the individual, in terms of their

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experience, and the Care Inspectorate will look at how we

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evaluate the quality of care against those. So, more scrutiny? More

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scrutiny and more improvement, which is crucial. More improvement is

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absolutely critical. Prime Minister Theresa May surprised

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us all this week when she declared a general election for 8th June,

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she had been insisting "now was not Let's take a look at what

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some of you have been saying about the thought of

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yet another big vote. We start with Ali Brown, who has

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tweeted to say he likes this. It brings stability and gets a route

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forward. Well done is his view. Denise says she's got

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election fatigue. Sandra makes the point

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that if you don't vote, She says she's proud

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to use my vote, hard fought for

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by the women of our past. The campaign season well and truly

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upon us. We We asked our political satirist

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James Devoy for his take there is too much politics going on

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at the moment. Wider she need to do it? Don't get your knickers in a

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twist, we are in the same boat. We are going to do it again, because

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Theresa May says so. There should be no general election until 2020. I

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don't think there's a need for an election, the next election will be

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2020. I will not call a snap election. We

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are spinning the wheel of election Fortune again. Where it stops, I

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think we are sure where it is going to stop.

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Not that JC, surprising culture. Jeremy Corbyn, there we are. I am

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not saying it is impossible, but it is like the chance of me walking

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through a wall. It is not impossible, just very unlikely. What

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does this mean for Scotland? There we go. As we can see, there is

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a strong wave of Conservative -- conservatism coming up on the south.

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Beyond the wall, we are set to vote the same way as we did last time.

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Maybe we will see other parties when one or two more, maybe the SNP

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people picked up another one. Maybe it will stay the same. Won't that be

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fun after seven more weeks of this nonsense.

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They are carved in stone because they won't be abandoned after the

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general election. Regardless of how the country looks after 8th of June.

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The polls suggest it will look like this. Brexit is still on, possibly

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IndyRef2 on the way. The sun will still rise, we won't see it behind

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the cloud and rain, but it will be there and we will hate each other,

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especially you, Steve. I see you. That's British politics.

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But Glenn, put your political hat on.

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As Brenda from Bristol was saying, why is Theresa May doing this now?

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We are not due to have another election until 2020, but Theresa May

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sees an opportunity here. The chance to win and win more decisively than

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David Cameron did a couple of years ago, because UK wide opinion polls

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put the Conservatives miles ahead of the Labour Party. If she is right

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about that calculation, she thinks it will give her a personal mandate

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and much greater authority to lead the country out of the European

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Union. What kind of campaign can

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we expect in Scotland? Plenty of talk about Scottish

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independence. Remember, the Government is also responsible for

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the economy, welfare, defence and security. There are plenty of other

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big issues at stake, albeit so many areas are now devolved and under the

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control of the Scottish Government. The thing is last time the SNP had

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the best ever election, the Conservatives, the Lib Dems, Labour

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think they can eat in to that win from last time, but overall, opinion

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polls suggest that the SNP remains a dominant force in Scottish politics

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and is likely to win the election and it will in Scotland. So no time

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for you, anyway! And now for something completely

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different - seagulls. They may seem harmless,

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but in parts of Scotland, it seems they're getting

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out of control. A community scheme in

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Kirkcaldy has been set up We went to ask locals why

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they need protection. Swooping down on children, and they

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are dropping breadcrumbs. Swooping down on you and it is quite scary. I

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had to keep talking. 1 came flying down and hit me on the face. Eating

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the cone out of a kid's hands. They are really bad. Everywhere you go,

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you cannot take food down the high Street. Yeah, they are everywhere.

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We tend not to buy food or an ice cream any more because they tend to

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take it straight from our hands. It came down and took a sausage roll

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out of a man's hand. They will come down on you. I am much more afraid

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of terms. We have a very nice owl coming up later,

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Some of you may have caught the actor Brian Cox in a documentary

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The second part is due out this Tuesday coming.

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That's not all he's up to at the moment.

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He's going to be the star of Churchill, a big

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I caught up with him in New York a couple of weeks ago and asked him

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So I went it is series on Shakespeare and I arrived it was the

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time of the... I found that the oceans, the Russians are amazing

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people, tough as any thing. They are very, very similar to the Scots,

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they have a lot of similarities. Apparently one in 600 Russians have

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Scottish ancestry. There is a trick -- there is a great tradition of

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Scots going to brush and making their lives there. Who is the

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character you most enjoyed finding out about? I enjoyed Patrick Gordon.

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He was an early Jacobite from the late 17th century. He was from

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Aberdeen, he became commander-in-chief of the Russian

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army, and he was the mentors to Peter the great. In fact, Peter

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Dooley great closed his eyes when Patrick Gordon passed away. He was a

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huge influence was of course, no one has heard of him, but he has written

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these amazing diaries of his life. Let me understand, there was this

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little boy from Aberdeen who ends up to Poland at the age of the...? 16.

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And the idea was to send the sun to Poland? And so many other Scots all

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over the world, he just followed the track of wonder in Europe to seek

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employment. In the summer, you have a new role playing a one MP for

:18:52.:18:59.

Dundee. Winston Churchill has war leader. What was it like getting

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into his character? He was a fascinating character. The

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interesting thing about Churchill is all babies look like Churchill and

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Churchill looks like all babies, but he was astonishing, he had this

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childlike precociousness about him. 250,000 men were cut down

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deliberately. The plans for D-Day have been in place for over a month!

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The forces are not carrying out your plans. We are taking care of it. We

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need to do the job. I beg your pardon? I am the Prime Minister! It

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is that in the days immediately before D-Day. People didn't realise

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that Churchill tried to stop D-Day. Needed not want to D-Day to happen,

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he was against it. He thought it would be a disaster? He was plagued

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by the ghosts what had happened in Gallipoli, and they lost nearly

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250,000 men. That laid heavily on Churchill's conscience. Close his

:20:16.:20:24.

view over a? Yes, you was overruled by the general chief of staff who

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was Eisenhower. He was a great strategist. He was a man of destiny,

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he really was. Your idea of what Churchill would have made of modern

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and Brexit. What you think Rose Brexit? I think it is falling. I

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think it is a huge mistake, but in principle, the fundamental

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principle, especially now with this country, America and Russia what is

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happening, you need strong movement. That was a great opportunity for

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leading Europe, and now it is not going to happen. As a supporter of

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Scottish independence in 2014, are you keen on another referendum on

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nervous about that? I am nervous, but I am keen, ultimately, it has to

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happen. I think we need to wait and see what is going to happen with

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Brexit. I do not think it will be a picnic at all. We are essentially

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European in our beliefs, and clearly, with the vote, the 62%, we

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wanted to remain, we wanted to stay. We are now being put in this

:21:40.:21:46.

position where Nicola has had to go with the referendum card. It is not

:21:47.:21:55.

comfortable, but I think it is more real now than it was the last time.

:21:56.:22:01.

Maybe we should finish with a toast. Not a Cheers. How would we do it in

:22:02.:22:13.

Russian? That programme on Russia was fascinating.

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You can see the second part of Brian Cox's Russia on BBC2

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on Tuesday night at nine, and the Churchill film will be

:22:18.:22:19.

Hospice care helps people with terminal

:22:20.:22:23.

Scotland's 16 charitable hospices provide a range of treatments

:22:24.:22:28.

for those they care for, and amongst the most

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Hairdressers often visit to give residents a free treatment,

:22:32.:22:36.

but Scotland's newest hospice has launched an entire salon.

:22:37.:22:40.

We went to East Kilbride to find out about the difference it's making.

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I'm going to give your hair a little bit of shaping. I will get rid of

:22:50.:22:59.

them for you. I have been one of the lucky ones with cancer. They say I

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am cancer free at the moment. But you cannot see at the moment, the

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operations have been fine, but going to something like a salon, I have

:23:11.:23:15.

been coming here now every six weeks or months to get my hair done, and

:23:16.:23:20.

it makes you feel good. It makes you feel better. Sometimes when someone

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has an illness, it might be something as simple as getting into

:23:27.:23:29.

the hairdressing chair. They might not even be able to tilt their head

:23:30.:23:34.

back, so the fact we have the area, it is a large salon, someone cannot

:23:35.:23:41.

mobilise into the chair can be hosted in. We have a sink that we

:23:42.:23:47.

can manipulate for someone who does not have a lots of movement or maybe

:23:48.:23:52.

needs a bit more time, then we have that here at Gilbride. Very nice. I

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was a healthy person. I had been two years into retirement from teaching,

:24:06.:24:16.

I loved to explore, go places. So it right a -- quite a drastic change to

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the incapacitated, reliant on other people's support and attending me

:24:26.:24:28.

because I was close to death three times. Most people have a

:24:29.:24:36.

hairdresser they go to all the time, but in here, if they go, they have

:24:37.:24:41.

got hairdressers who know them, they know their problems and they know

:24:42.:24:45.

how to treat the person if they are losing their hair or the wear wigs

:24:46.:24:49.

or something like that. It is great for morale. Absolutely delighted.

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Looking good is part of it, but the feeling good is so important to them

:24:58.:25:02.

it gives them a lift when people can get to what their thoughts are.

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Hairdressers can do that. I do not need to see much, I just need to

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listen. It is that personal contact, the personal discussion that goes on

:25:16.:25:20.

with your hairdresser that is like no discussion you ever have with

:25:21.:25:27.

anyone else. It is the confidence. Because there is nothing nicer than

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to look in the mirror and see that your hair is looking good and it

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cheers you up. You can smile at yourself then, and that is very

:25:41.:25:43.

important to me, that I smile myself these days. What based on!

:25:44.:25:52.

The Scottish Owl Centre has just hatched a new baby owl

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of an extremely rare species known as the burrowing owl.

:25:56.:25:58.

Native to North America, it's become extinct in lots of areas.

:25:59.:26:00.

I'm delighted to say that Dug, the owlet, who is now

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just four weeks old, is here with us in the studio,along

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with keepers Lauren Walker and Nicole Adams.

:26:09.:26:16.

Visits Dug? What is he like? He is very laid back, that he used your is

:26:17.:26:29.

about the world around him so he is exploring using his beak. He does

:26:30.:26:33.

not like getting up in the morning to go to work. But that is normal

:26:34.:26:40.

for owls? They are mostly acted during the day, this breed, so it is

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a daytime hunter. Was he born in the owl centre? He was! We have a

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borrowing I will family. He was one of two baby owls. Little Dug, he has

:26:56.:27:07.

a different bath ahead of him to be on our flying display team. What is

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the display team do? The hour our owl ambassador, said they will see

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them up close. At the moment, we do three per day on some hours, so we

:27:21.:27:26.

have a feud different species. We have 20 different owls ranging in

:27:27.:27:36.

size, small up to large. They will come to the indoor arena and show

:27:37.:27:40.

their stuff. They will do long flights, fly over the tops of

:27:41.:27:45.

people's herbs. He is not ready to do that yet, is the? And Dug cannot

:27:46.:27:56.

fly yet, but can he dig? We have begun to start digging on different

:27:57.:28:01.

surfaces. Do you want to give him a run around? Hello! How big does he

:28:02.:28:12.

grow? This is about it now for him. He is still very fluffy on the

:28:13.:28:16.

front, so the baby feathers will come off, but he's getting most of

:28:17.:28:22.

his adult feathers in. They grow from the bottom up, so we he's

:28:23.:28:28.

getting his tail in. Nicole, thank you for bringing him in, we

:28:29.:28:31.

appreciate that. If you have anything you think

:28:32.:28:32.

we should be covering, then it's easy to get in touch

:28:33.:28:37.

through social media. You can let us know what you want us

:28:38.:28:39.

to follow up through our Facebook and Twitter timelines,

:28:40.:28:43.

you can find us online or you can email us -

:28:44.:28:45.

[email protected]. We'll be back next week,

:28:46.:28:48.

same time same place, this super-sized hospital has been

:28:49.:28:54.

transforming lives in Scotland. He said it had been

:28:55.:29:05.

grown in America. There's nowhere else in Scotland

:29:06.:29:10.

that could have done everything that we've done.

:29:11.:29:14.

Yes, there's the sad times, but we get to see people

:29:15.:29:16.

with happy endings. In a world of cyber-hacking

:29:17.:29:30.

and fake news,

:29:31.:29:33.

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