11/05/2017 Timeline


11/05/2017

Glenn Campbell and Shereen Nanjiani present thought-provoking stories and analysis from across Scotland, told through some of the country's most passionate and informed guests.


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Transcript


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We look at why calling directory enquiries 118 services can now

:00:00.:00:08.

cost a minimum of ?9, and hear from Money Saving Expert

:00:09.:00:12.

Martin Lewis about what should be done.

:00:13.:00:15.

Also - Commonwealth Games medallist Stephanie Inglis will be here,

:00:16.:00:18.

a year on from the motorcycle accident that almost

:00:19.:00:21.

If you're tired of the general election

:00:22.:00:54.

campaign, we bring you our top tips for surviving the rest of it.

:00:55.:00:59.

And there's a new superhero on the scene -

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find out what her special powers are later.

:01:07.:01:14.

Have you ever had a nasty shock after opening your phone bill?

:01:15.:01:19.

The issue's been in the spotlight this week, after it emerged it now

:01:20.:01:22.

costs almost ?9 per minute to call the directory

:01:23.:01:25.

It's not the only one - many companies charge even more.

:01:26.:01:32.

We'll get the views of the Money Saving Expert,

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But first, we hear from one angry pensioner

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As soon as I saw the amount on the front of the bill, I knew there was

:01:38.:02:06.

something wrong. No way have we ever had a phone bill of ?107 will stop

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the most it's ever been is ?32. I knew there was something not right.

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Then I went through and saw the ?81 come I just couldn't believe it.

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Iran 118 and said, there is no way I'm paying this ?81, it's

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ridiculous. They said, you have no choice. You rang it, you have to. I

:02:37.:02:43.

said, yes, but there is nothing to say. I didn't realise how much it

:02:44.:02:49.

was going to cost. It is went on and on. I said, I'm going to the papers.

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And that's what I did. I think people should just be made

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aware of what can happen. And that there are these charges there and,

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all right, I think most people realise when you ring the likes of

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118, and you will be charged so much a minute, but what they don't

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realise is the extra charges that the phone companies put on, because

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that is not mentioned anywhere. There are so many now. I mean, at

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one time you just had directory inquiries and that was bad. Now you

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have directory inquiries, 118, there are all sorts of networks, isn't

:03:44.:03:49.

there? I think they should standardise the costs. They give

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anybody pay and have the same rate. There are so many different rates,

:03:53.:03:55.

it is a minefield out there. In that case, Carol was eventually

:03:56.:03:58.

refunded the cost of the call after it hit the press,

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and 118 118 said they offer But how did we get to the stage

:04:02.:04:04.

of these high call charges? I put that question to Money Saving

:04:05.:04:09.

Expert Martin Lewis earlier. Because we fundamentally under

:04:10.:04:21.

regulated this since it was put out to the open market. We've got

:04:22.:04:24.

companies who are just charging more and more money, and we presume they

:04:25.:04:29.

are doing it because they are less business. The problem with that is,

:04:30.:04:33.

I did a Twitter poll on this today, I asked, the people who use Twitter

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and social media have called directory inquiries in the last year

:04:38.:04:41.

and it was about 3% of people, which is not surprising at all. Would you

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have to assume is that it is the vulnerable and elderly, those who

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are already information -- disenfranchised, who are making

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these calls. These rates are abominable. The big one that

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everybody knows, 118 118, ?4 95 it charges just to call, and then

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another five or a minute. If you are on for four minutes, it is 20 quit.

:05:05.:05:09.

The same company has another number, it doesn't publicise, 118 118, which

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has a flat rate. This is absolutely disgraceful profiteering and the

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people who are suffering the most are the ones who will be most

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vulnerable and need the money most. 118 118 are not the only ones doing

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it. How do the companies justify it? They don't, they don't have to

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justify it. Ask them how to justify it, but there is no rule, there is

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no price cap, they can charge whatever they like. They can charge

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?10 a minute, ?20 a minute if they chose to. They put these prices in,

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we have had some minor improvements in transparency in the way that they

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were, that they are now telling you mostly the price. But those people

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who have no other route to calling these, it is not businesses or

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people online you can do it themselves, and it gets worse. In

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many cases, you pay extortionate rates for calling 118# then they

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say, would you like us to connect you? They are connecting you to a

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local number that is in your free minutes, but if they do connect, you

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continue to pay the rate for 118, if you are on for a half hour, it can

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be an absolute fortune. There are some cheaper numbers out there.

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There was 118 383, a 50p flat rate. There is also an advertising number

:06:28.:06:31.

that you have to call the number but listen to a some adverts, but it is

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free. But if you cannot avoid it, get on a search engine and find the

:06:36.:06:41.

number yourself. This is a ripoff. I had a great idea, what we could do

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is have one number, let's say 192, which is run by the state which

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gives you the access to all the information you want for 15p. I've

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just thought of that now! You would like to see a return to regulation?

:06:57.:07:01.

We certainly need regulation and we certainly need to stop the

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profiteering of the vulnerable people. Whether we go back, to be

:07:04.:07:09.

serious, to the days of 192, I don't care about that. I care that the

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people who are often disenfranchised from the Internet and don't have

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smartphones and are not up-to-date with the technology, there were some

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are that they can cheaply call up to find out a number, otherwise you

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have to understand the social impact of this. You're cutting people off

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from doing what they want. Some of these people will be housebound. I

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don't think charging the vast and exorbitant amounts of money that we

:07:31.:07:32.

are charging right now for these 118 118 is what was meant to happen when

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we privatise this and opened it up to the market. Ofcom, the regulator,

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needs to crack down on this excessive profiteering. What else

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would you like to see them doing? A cap on charges? I would like to see

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the charges come down, absolutely. If flat rate per call, a couple of

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numbers in. I would like to make sure everybody understands very

:07:55.:07:56.

clearly that if they connect you onwards, you might be paying that

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call charge even if it could be free. I like them to say, we could

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connect you onwards for a charge of ?4 a minute, or you can call

:08:06.:08:08.

yourself and it would be free, we can text or send you the number.

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There are easy solutions were doing this. But for most people, the

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people who make policy and most people like me and you do not use

:08:17.:08:21.

118 118 is anymore, it is only the vulnerable and information

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disenfranchised to use these numbers, they're allowed to get away

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with doing whatever they want to do. Thank you for joining us.

:08:28.:08:29.

We asked the regulator Ofcom for comment on this.

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It says it's very concerned about the rising prices

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of some 118 numbers, and is already planning to review

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the market to ensure prices are transparent and fair

:08:36.:08:37.

I was just thinking, the last time I dialed her rectory, I think it was

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still 192. How long ago was that? More than ten years. -- the

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directory. Now, it's exactly four weeks today

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till the general election. Maybe that's got you all excited,

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but if it hasn't, here's James Devoy with his top tips for surviving

:09:02.:09:04.

until the 8th of June. Come on, BBC, we did this last week.

:09:05.:09:26.

We cannot have another election! I'm still trying to figure out motion of

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seats. Fine, let's do it. Yes, we're going to have another general

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election. Here are my top five tips for surviving it. I protection, you

:09:39.:09:49.

see so many politicians plastering fake grins across their mouths is

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enough to give anybody I strain. Next support. No matter what side of

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the argument you're on, you will either be nodding or shaking your

:10:08.:10:11.

head constantly until the next general election. Perot Ted, bend at

:10:12.:10:21.

the waist. Look stupid, keep your neck. Just like that! Don't bend at

:10:22.:10:27.

the waist for shaking. Keep calm. It's important to centre

:10:28.:10:41.

yourself in the morning. Let's get some whale songs, some yoga, some

:10:42.:10:47.

other nonsense. Before turning on your TV and throwing it straight out

:10:48.:10:48.

the window. Stay hydrated. Remember your fruits

:10:49.:11:01.

and vegetables. This is a good tip because I care about your health.

:11:02.:11:03.

Yes, stay hydrated. And the number one top tip for

:11:04.:11:18.

surviving this is not general election is just be nice to

:11:19.:11:22.

everyone. It's not hard, just a bit of the basic civility. Yes, people

:11:23.:11:27.

are going to say things and you're not going to agree, but keep your

:11:28.:11:32.

cool. Depending on who wins, obviously.

:11:33.:11:39.

I hope you were taking notes there. I am taking notes and keeping cool

:11:40.:11:40.

the whole campaign! In 2014, Stephanie Inglis

:11:41.:11:42.

was a Scottish medal hero at the Commonwealth Games

:11:43.:11:44.

in Glasgow, winning silver in judo. But a year ago this week,

:11:45.:11:49.

Stephanie's life took a terrible turn, after a motorcycle crash

:11:50.:11:52.

in Vietnam left her fighting She defied the odds to pull

:11:53.:11:54.

through - and now says her ultimate aim is to compete

:11:55.:12:04.

again for Scotland. Stephanie joins us now,

:12:05.:12:06.

alongside her dad Robert. Delighted to see you looking so

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well. Where exactly were you this very moment last year? This time

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last year was the day of my actual accident, so I was either sitting in

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an ambulance outside the hospital or on my way to Hanoi to start getting

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treatment. It has been quite a year. You look well, how are you doing?

:12:31.:12:36.

I'm doing well, I've made great progress. I've just recently started

:12:37.:12:40.

work at the beginning of April. Working two days a week at the

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moment. I'm doing good, making good progress and starting to get back on

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track. It's nice to see how far I have come in a year. You had gone to

:12:47.:12:52.

Vietnam to teach youngsters, that's why you were there. But what

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happened? I was teaching English as a foreign language to the Vietnamese

:12:57.:13:01.

children, I was in a primary school and a secondary school. That

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morning, and normally my primary school is about six km away, so I

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would cycle to work every morning. But the only time I wouldn't cycle

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is if it was really hot in the Sun was out, I didn't want to turn up

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all sweaty. So this morning, it was a sunny day, I decided to get a lift

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that is supplied to us, which is a motorcycle taxi. Off we went, he

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dropped me off at the school, I taught my two classes that morning,

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which I remember. I said goodbye to my last class, walked down the

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steps, put my helmet on, and I was wearing a long skirt that touch the

:13:38.:13:40.

ground, he told me to ride side saddle. I did, off we went back to

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the apartment and then I don't burn them until I woke up six weeks later

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in Edinburgh. Your clothes got caught in the wheel? Element it got

:13:54.:13:57.

caught in the bike and I was pulled off.

:13:58.:14:02.

Do you remember receiving the news of what happened? It must've been

:14:03.:14:05.

530 in the morning and it was a phone call from one of Stephanie's

:14:06.:14:09.

friends, one of the teachers aimed at Stephanie had been in an

:14:10.:14:13.

accident. He didn't know how serious it is, she would call us back, just

:14:14.:14:18.

to let us know. So we woke up, in another 20 minutes we got another

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call, telling us it is quite serious, we would have to try and

:14:23.:14:27.

come over. In about four hours, we were on a plane. A lot of people

:14:28.:14:31.

give us a hand to get organised, but that was... That was a hard journey

:14:32.:14:35.

going over to see what we were going to expect. We didn't know what to

:14:36.:14:40.

expect. We knew she had an accident, but we didn't know how serious it

:14:41.:14:42.

was. Then there was the news that your

:14:43.:14:46.

medical insurance didn't cover the cost of surgery. An incredible

:14:47.:14:51.

crowdfunding campaign was set up by your campaign. How much did it raise

:14:52.:14:58.

in the end? 350,000 pounds raised by Khalid Gehlan. Amazing, such quick

:14:59.:15:04.

thinking. She did so well for me. You're now working, things are going

:15:05.:15:11.

well? What about the judo? I have had talks with my surgeon, he is not

:15:12.:15:15.

keen for me to return to the sport because it is a full contact sport,

:15:16.:15:20.

he thinks a risk of another head injury could be... I wouldn't come

:15:21.:15:25.

through that. However, I have spoken to another surgeon and he had said,

:15:26.:15:29.

your brain is like any other muscle, or if you break your leg, for

:15:30.:15:33.

example, it is fixed will stop when your brain is healed, it is healed.

:15:34.:15:40.

Are you taking the first opinion or second opinion? I will take a couple

:15:41.:15:44.

of years to let everything settle down, maybe get some more test done,

:15:45.:15:49.

some scans, then weigh up the risks and possibilities of returning.

:15:50.:15:54.

What does the coach say? That is debatable at the time. But

:15:55.:15:59.

she is keen, she is staying motivated, she know she has that to

:16:00.:16:03.

taint them cap, that is the problem that the surgeons are talking about.

:16:04.:16:07.

That is bolted on, if that means, it could be a problem.

:16:08.:16:14.

Commonwealth Games 2022? That is the long-term goal. If I am

:16:15.:16:18.

back training by 2020, I think I have a good chance of qualifying and

:16:19.:16:22.

hopefully winning another medal. We wish you all the very best.

:16:23.:16:26.

Thank you very much for coming in. Thank you.

:16:27.:16:30.

2017 is set to be a record year for bank branch

:16:31.:16:32.

It causes big problems for older people, especially in rural areas.

:16:33.:16:36.

One thing that could help fill the void are credit unions.

:16:37.:16:39.

They're set up by communities themselves, and can also keep people

:16:40.:16:41.

away from payday lenders or loan sharks.

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We've been to visit one to see how they work.

:16:44.:16:59.

Good afternoon. Pollock credit union. How can I help you? Pollock

:17:00.:17:07.

credit union is an organisation that has been to help the community to

:17:08.:17:12.

save and to borrow with low interest rates, to try to take the money from

:17:13.:17:17.

the payday lenders and also the loan sharks. We do everything that a bank

:17:18.:17:23.

would do, but more ethical. And we seem to get more trust from the

:17:24.:17:27.

local community and our members because we are not for profit. What

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we always try to provide is that face to face with people because

:17:35.:17:37.

what we have seen is that people still like to come in and chat to

:17:38.:17:43.

our staff members and volunteers. Hi. I actually a member, funnily

:17:44.:17:51.

enough. I have worked here for 12 years. We have more people coming in

:17:52.:17:57.

because they cannot get to the banks and they are worried about when they

:17:58.:18:02.

need something or need help. It is the older ones who do not have

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online banking or do not know how to work computers so they are lost and

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then they come in and can talk about anything that day. So that

:18:14.:18:19.

conversation for a couple moments doesn't take long and they are happy

:18:20.:18:22.

when they walk out the door again. It is just the face to face and

:18:23.:18:28.

putting a smile on your face. I haven't actually started a savings

:18:29.:18:33.

account yet, but I think I will be doing that. It is good for going on

:18:34.:18:36.

holidays and things like that. It is really good. I had a few friends

:18:37.:18:43.

that told me about it so I just joined so I could try to save up

:18:44.:18:47.

some money in case there was any emergencies and my car has broken

:18:48.:18:50.

down recently so I need to buy a new car. We have had various instances

:18:51.:18:55.

of people who have never saved before or suddenly having ?100 or

:18:56.:19:07.

?200 in the bank. With a scheduled 21 bank closures in the Glasgow area

:19:08.:19:10.

alone this year, I believe that we have a great opportunity to deliver

:19:11.:19:16.

a service to the community, which is probably better than a high street

:19:17.:19:21.

bank and will allow us then to serve the local organisations and the

:19:22.:19:26.

community to a much better standard of service. Let's pick up her

:19:27.:19:32.

business reporter Laura McKeever. How popular are credit unions

:19:33.:19:36.

becoming in Scotland? Well, it is growing. There has been a 7% rise in

:19:37.:19:41.

deposits to credit unions here in Scotland just last year and a 2%

:19:42.:19:45.

rise in membership as well you're in Scotland, so now all the credit

:19:46.:19:47.

unions in Scotland between them are holding about half ?1 billion and

:19:48.:19:53.

actually credit unions need to hold more cash than the rest of the banks

:19:54.:19:58.

at anyone time to show that they cannot go bust, basically, so at the

:19:59.:20:01.

moment of that half ?1 billion, around half that will be loaned out

:20:02.:20:04.

to members and half of that will be staying safely they are in the

:20:05.:20:09.

credit union. And can anybody join a credit union? I think there has

:20:10.:20:11.

always been a perception that you have to be struggling financially to

:20:12.:20:15.

join but that is not actually the case. What need is a link to the

:20:16.:20:23.

credit union, so usually that would be a geographic link, so if you live

:20:24.:20:26.

in a certain postcode in Glasgow and there is a credit union attached to

:20:27.:20:29.

that you can apply to join and they are also linked to employers and

:20:30.:20:31.

organisations as well so we will see an NHS credit union, a police

:20:32.:20:35.

service credit union, and some are also connected to charities and

:20:36.:20:39.

other organisations. Around 7% of the population are now using them,

:20:40.:20:44.

so this is a growing thing in Scotland. Scotland has the fourth

:20:45.:20:48.

highest level of credit union membership in Europe now, after

:20:49.:20:52.

Ireland, Northern Ireland, and Poland. Well, thanks very much

:20:53.:20:57.

indeed. I know you are back with the election Reporting Scotland later on

:20:58.:20:58.

tonight. It's the troubled zoo

:20:59.:21:00.

which was threatened with closure, after the death of nearly 500

:21:01.:21:02.

of its animals. But this week, South Lakes Safari

:21:03.:21:04.

Zoo in Cumbria was allowed to remain open after a decision by the local

:21:05.:21:08.

council, which said there had been a 'change of culture.' It was also

:21:09.:21:11.

in the headlines four years ago for safety breaches after keeper

:21:12.:21:15.

Sarah McClay, from Glasgow, We're joined now by Sarah's

:21:16.:21:17.

mother, Fiona, who was at What do you make of the council's

:21:18.:21:33.

decision to give the zoo a license? Well, it is not something that I

:21:34.:21:36.

would have wanted but unfortunately the way that legislation is at the

:21:37.:21:39.

moment is that they have been seen to tick the boxes that are necessary

:21:40.:21:44.

for them to be given a licence and a chance. Do you agree that they have

:21:45.:21:47.

made the cultural changes that they say they have? I agree they have

:21:48.:21:50.

made the visible changes for the inspectors. I am not sure at the

:21:51.:21:54.

cultural changes are necessarily better. So what kind of changes do

:21:55.:21:58.

you think they should be making? I think that the staff should have

:21:59.:22:01.

been changed. It is still the same staff that bird at their part from

:22:02.:22:05.

the owner of the zoo, so how can there possibly be as great a change

:22:06.:22:09.

when there has only been one person removed? Suggest about this stuff? I

:22:10.:22:15.

think so, yes. If those people had wanted to sort out what is going on,

:22:16.:22:18.

they would have. They stated they were looking these over six months

:22:19.:22:22.

of the year when the owner was gone, why did they not do something about

:22:23.:22:26.

what was going on? What recognition that these are like when Sarah work

:22:27.:22:32.

there? They appeared safe. She never commented about a safety problem as

:22:33.:22:35.

far as looking after the animals were concerned. She was quite happy

:22:36.:22:38.

that the animals were looked after but there was concern that about 54

:22:39.:22:44.

keepers. That was a definite end. They were not provided with all of

:22:45.:22:48.

the equipment that they needed and I have seen myself that there was a

:22:49.:22:52.

keeper who was wearing waterproof trousers and they were in shreds.

:22:53.:22:56.

That is not suitable. That person should have had protective clothing

:22:57.:23:00.

on. What were the health and safety buildings that contributed to

:23:01.:23:05.

Sarah's death? I think the main thing is the building that the

:23:06.:23:08.

attacks happened and was not designed by a person who knew how to

:23:09.:23:11.

design a building. It was designed by a building he was not a building

:23:12.:23:16.

engineer, a structural engineer, who put together a plan and built it

:23:17.:23:20.

with concrete. It just did not work properly. There were people who said

:23:21.:23:23.

at the inquest and also during the prosecution trial that all the doors

:23:24.:23:26.

should not have been able to open at the same time as any layperson would

:23:27.:23:32.

understand that. Have those issues being overcome? I do not know that

:23:33.:23:36.

they necessarily have. There had been external changes to the

:23:37.:23:39.

buildings are one of the problems was that you could not see from

:23:40.:23:42.

outside what was going on in a corridor. That has been changed. The

:23:43.:23:45.

door is now at the end so you can see in. And what about in terms of

:23:46.:23:49.

animal welfare, which has been another issue. It certainly has been

:23:50.:23:54.

an issue. No one can understand why so many animals have not been looked

:23:55.:24:04.

after properly, why whistle-blowers have not said anything. That was not

:24:05.:24:07.

discussed at the licensing meeting. All stop -- but the zoo endeavour to

:24:08.:24:18.

do was to discredit these people and say that they were not worthy of

:24:19.:24:21.

giving their comments. Are you saying that you want this zoo

:24:22.:24:26.

shutdown? I think I want the zoo punchbag different people but have

:24:27.:24:28.

been running it during the time when all of these things have been going

:24:29.:24:32.

on. After all you have been through, I am surprised that you're not

:24:33.:24:35.

sitting here and saying that you do not think we should have zoos at

:24:36.:24:39.

all. I am not against zoos and I think that zoos can be safe.

:24:40.:24:48.

Anything can be dangerous if you are driving your car at 70 mph in the

:24:49.:24:51.

fast lane, that is dangerous, but you do not think about it because

:24:52.:24:53.

you assume that everyone else will try to be as safe as you are and

:24:54.:24:56.

when you enter a zoo you automatically think that someone

:24:57.:24:58.

else has been there before you and has ticked boxes that say you must

:24:59.:25:03.

build your zoo like this and the legislation and licensing laws need

:25:04.:25:06.

to be changed. And what with this operation need to do to demonstrate

:25:07.:25:12.

to you that they are fit to run a zoo? They need to give me precise

:25:13.:25:15.

details of how they are going to fund it. I do not understand because

:25:16.:25:19.

we were not party to part two of the thing on Tuesday and I do not think

:25:20.:25:22.

that they are going to be able to fund it properly. Thank you so much

:25:23.:25:26.

for coming in and sharing your story. Thank you.

:25:27.:25:31.

We asked the zoo to respond to what Fiona might say, but so far we have

:25:32.:25:35.

not hurt -- heard back from them. If you have anything you want us

:25:36.:25:39.

to follow up, do get in touch. You can find us through our Facebook

:25:40.:25:43.

and Twitter timelines, Now, forget Wonderwoman,

:25:44.:25:45.

Batman, or Superman, there's a new superhero

:25:46.:25:52.

on the scene - Scootergran. Her real name is Barbel Roerig,

:25:53.:25:55.

a German pensioner who became famous after clips of her scooting around

:25:56.:26:00.

the streets of Perth went viral. She now uses her cult status to help

:26:01.:26:03.

inspire youngsters to get fit. I got this scooter because I had

:26:04.:26:06.

sore knees. My name is Barbel Roerig. I am 79

:26:07.:26:43.

now. I have seen on Oslo airport the staff going around with a scooter

:26:44.:26:50.

because we have two goals over the railway bridge here and I am two

:26:51.:26:56.

stories up, saw a bike was not very suitable. It was getting too heavy

:26:57.:27:00.

to carry up and down, especially with me carrying a local banks all

:27:01.:27:05.

the time. So when I saw them in Oslo, I said that is a solution

:27:06.:27:12.

because in Oslo the buses never go where I am going to go. Scootergran

:27:13.:27:17.

just uses a scooter to go around and do her shopping and to get to the

:27:18.:27:20.

post box and that is the message we are getting out there during walking

:27:21.:27:24.

month, just get out there and what if you can. -- what if you can. Keep

:27:25.:27:34.

walking and if you can't walk, use a scooter. Fantastic. Give Scootergran

:27:35.:27:42.

a big round of applause. For at least half an hour to get the bus to

:27:43.:27:49.

get to school, and now the children are getting driven to school

:27:50.:27:50.

everywhere. It is quite unusual. Most people

:27:51.:28:06.

hurried to sit around in the house not doing anything but she is fit

:28:07.:28:10.

Gran and that is really good for her. She is really good on the

:28:11.:28:22.

scooter. And she likes to scoot along. If you are fit, you actually

:28:23.:28:31.

have more chance of living longer than you should if you are just

:28:32.:28:34.

playing Xbox so it is better being fit that sitting on a game. It is

:28:35.:28:44.

great to have a role model like that that says the matter what age you

:28:45.:28:48.

are, you are still young at heart and you can still get around on your

:28:49.:28:51.

own steam. It is fantastic for the kids to see that.

:28:52.:28:52.

Glenn is off on election duties for the next few weeks

:28:53.:28:57.

so John Beattie will be here with me.

:28:58.:28:59.

Join us next week, same time, same place.

:29:00.:29:01.

Explorer Alice Morrison is taking an epic 2,000-mile trek

:29:02.:29:21.

across the Sahara, over the Atlas Mountains...

:29:22.:29:24.

..and through ancient history. I love touching history.

:29:25.:29:28.

It'll be tough. He's just cut a bit of the heart.

:29:29.:30:14.

And facing fresh challenges every single day.

:30:15.:30:19.