The Andrew Neil Interview


The Andrew Neil Interview

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Conference in Manchester where we This is the Andrew Neil interview

:00:07.:00:13.

live live from the Conservative Party Conference in Manchester. My

:00:13.:00:17.

guest is the Health Secretary, Andrew Lansley. Welcome to our

:00:17.:00:23.

programme. . APPLAUSE

:00:23.:00:29.

You have known David Cameron and George Osborne for years. You were

:00:29.:00:33.

their boss... 20 years ago. How have they changed? David

:00:33.:00:37.

Cameron, of course, if you recall back to the 1992 general election,

:00:37.:00:41.

in the midst of that general election, each morning the Prime

:00:41.:00:44.

Minister then John Major came to Conservative research department

:00:44.:00:49.

and was briefed each morning by the brightest and best of the research

:00:49.:00:52.

department. You can guess who that was, David Cameron.

:00:52.:00:56.

Not George Osborne? George Osborne joined the research department

:00:56.:01:01.

after the 1992 general election and he followed David in being

:01:01.:01:05.

responsible for the political department. Have they changed? Well,

:01:05.:01:11.

I would say David hasn't changed in terms of great abilities, the

:01:11.:01:15.

ability to see a strategy and to pursue T George Osborne I would say

:01:15.:01:20.

like wise, but we were in troubled times after the 92 election when he

:01:20.:01:23.

was at the research department and he was up against it and we didn't

:01:23.:01:26.

have the opportunity to fight and win a general election as we did

:01:26.:01:30.

and David played a central part actually in fighting that and

:01:30.:01:32.

winning that general election back then.

:01:32.:01:37.

They are now your boss so what went wrong?

:01:37.:01:39.

LAUGHTER Nothing went wrong. What went right

:01:39.:01:43.

for the country is we have David Cameron as leader of the

:01:43.:01:45.

Conservative Party and as Prime Minister. That's the right thing.

:01:46.:01:52.

You suffered a stroke at one stage. Way back nearly 20 years ago.

:01:52.:01:59.

have that any influence, did it shape your attitude to the NHS?

:01:59.:02:03.

really. I think for a number of reasons I was a supporter of the

:02:03.:02:08.

NHS and somebody who was particularly wanted to see the NHS

:02:08.:02:13.

prosper and that was actually going back to when my father was running

:02:13.:02:20.

the pathology laboratory at Eastham Memorial Hospital, but as a patient

:02:20.:02:23.

in 1992, I did realise if you wanted to get the best treatment

:02:23.:02:28.

you had to in effect negotiate your way through the NHS. It is 20 years

:02:28.:02:31.

ago, but it is true today that we have to concentrate on ensuring

:02:31.:02:35.

that what is called in the NHS the inverse care law, that the people

:02:35.:02:39.

who are most in need, are the people who are least likely to get

:02:39.:02:45.

access to carement I was looking at some of the new data that we are

:02:45.:02:49.

generating. Across this country, actually, the people who have the

:02:49.:02:56.

poorest performance in terms of needs -- knees, are the people in

:02:56.:03:00.

the parts of the country that have the least access to knee surgery.

:03:00.:03:05.

So that inverse care law still applies. One of the things I want

:03:05.:03:10.

to see happen across the NHS is for people to have much better

:03:10.:03:13.

information, access to the NHS, and the ability to get the services

:03:13.:03:18.

that they need. Explain how the Tory position went

:03:18.:03:23.

from no top down reform of the NHS when you were in Opposition to the

:03:23.:03:29.

biggest organisational reforms ever when you were in Government?

:03:29.:03:34.

said it needed to be modernised and it needed change. We said we were

:03:34.:03:39.

going to devolve decision making in the NHS close to the front-line. We

:03:39.:03:43.

said we would give patients more choice and information. We said we

:03:43.:03:49.

would have a new patient voice. What we didn't say before the

:03:49.:03:54.

election that we would needily abolish Primary Care Trusts and

:03:54.:03:58.

Strategic Health Authorities, but we brought together both our

:03:58.:03:59.

priorities for health and the Liberal Democrats priorities for

:03:59.:04:03.

health. The Liberal Democrat priority was

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to give - no, let me complete the thought.

:04:07.:04:12.

Are you saying you wanted major organisational change? Yes.

:04:12.:04:17.

Hatch your party didn't -- half your party didn't? If you look at

:04:17.:04:21.

the manifesto. It is not a top down structure, it is a devolved

:04:21.:04:26.

structure and it is a more independent autonomous structure

:04:26.:04:30.

for its NHS. You can go back to the 2007 white paper and see the

:04:30.:04:33.

structure of what we are setting for the NHS then.

:04:33.:04:39.

A question from Barbara, in this audience. Where are the health

:04:39.:04:43.

reforms going, she wants to know? In the direction of giving patients

:04:43.:04:47.

greater information and say in their care. The patient should feel

:04:47.:04:51.

through the NHS that it is literally no decision about me,

:04:51.:04:54.

without me. Secondly, we are putting in place devolved decision

:04:54.:04:58.

making so the doctors and nurses in whom we put our trust to make

:04:58.:05:01.

clinical decisions are also in a position collectively to be able to

:05:01.:05:04.

decide what services they need for the best interests of their

:05:04.:05:08.

patients. Thirdly, we are putting in place serious information about

:05:08.:05:13.

the outcomes that we achieve, not just the processes and the targets

:05:13.:05:17.

and fourthly, we are going to build a stronger public health structure,

:05:17.:05:21.

not least bringing Local Government across England into a place where

:05:21.:05:26.

it can lead health him prosmt plans -- improvement plans.

:05:27.:05:30.

Can you explain the principles? That patients should have no

:05:30.:05:35.

decision about me without me and the decisions should be made by the

:05:35.:05:38.

doctors and nurses whom we trust and they should be accountable for

:05:38.:05:43.

the results they achieve. I hope that's two sentences.

:05:43.:05:48.

That's three, or two, but a very long one. In the changes that

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you've been making to this legislation, have the fundamental

:05:51.:05:54.

principles change snd. No, the fundamental principles haven't

:05:54.:05:58.

changed, but we have change add number of things in order to

:05:58.:06:02.

improve and reassure people. But these are changes of detail or

:06:02.:06:06.

cosmetic? No, they are not cosmetic, they are significant. There are

:06:06.:06:10.

substantive changes. People wanted reassurance in the legislation that

:06:10.:06:12.

the sect of state would be responsible for education and

:06:12.:06:16.

training in the NHS and we've put that in. They wanted to be clear

:06:16.:06:19.

that competition in the NHS was competition on quality and not on

:06:19.:06:22.

price and we amended the legislation so that is clear.

:06:23.:06:28.

People wanted to be confident that the private sector wouldn't be

:06:28.:06:33.

given advantages compared to NHS services and we've put that in. So

:06:33.:06:39.

we can't go down the path of future secretaries of states, can't go

:06:39.:06:43.

down the bath the Labour Party did which is giving the private sector

:06:43.:06:46.

a higher price for what they were offering to the NHS and they were

:06:46.:06:51.

willing to pay to NHS providers. I could go on, but there are a range

:06:51.:06:54.

of changes. Why didn't you put that in from the

:06:54.:06:58.

start? Some of it, we heard interest people and we said "yes,

:06:58.:07:03.

we can give you that reassurance so we changed the Bill." A grown-up

:07:03.:07:07.

approach is to be willing to listen, reflect and improve.

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When David Cameron and Nick Clegg, when they signed this white paper

:07:11.:07:15.

in July 2010, they wrote the introduction along with you. When

:07:15.:07:18.

they signed that introduction, do you think they understood the

:07:18.:07:22.

implications of your white paper? am sure they did. Not only did they

:07:22.:07:26.

sign the forward, but we had obviously Cabinet and Cabinet

:07:26.:07:28.

committee discussions to approve the policy.

:07:28.:07:32.

Why did they start demanding changes a year later? For the same

:07:32.:07:38.

same reason I looked for changes. So they hadn't fully understood it?

:07:38.:07:42.

People wanted reassurance and we wanted to give them reassurance.

:07:42.:07:46.

Some people said, "You tell us this is going to be true, but we we

:07:46.:07:51.

can't see it in the legislation." Other things people came forward

:07:51.:07:56.

with good responses because remember between July 2010 and

:07:56.:08:00.

about March 2011, we moved from a place where most of the doctors and

:08:01.:08:04.

nurses across the NHS weren't really engaged with this. We got

:08:04.:08:08.

them to a place, the same is true for local authorities actually, by

:08:08.:08:12.

the spring of this year, we got them to a place where they were

:08:12.:08:19.

mostly engaged. The Pathfinder Consortia were nearly all signed up

:08:19.:08:24.

by the spring of this year and they are focused then and they have been

:08:24.:08:28.

focused on what their job will be in the future and they wanted to

:08:28.:08:31.

know for example, how it would work. How the hospital consultants and

:08:31.:08:36.

specialists were going to be co- ordinating with GPs in designing

:08:36.:08:40.

services better. So we had through the legislation we've put

:08:40.:08:42.

additional duties to integrate services.

:08:42.:08:47.

But back in January, Mr Clegg was boosting to the BBC that the NHS

:08:47.:08:52.

reforms had been part of the Lib Dem manifesto. But by May of this

:08:52.:08:57.

year, his spindoctors were briefing the media that he was leading the

:08:57.:09:03.

charge for major changes to your legislation. You suspect he was

:09:03.:09:07.

opposing the reforms to bolster his position within his own party?

:09:07.:09:12.

I don't. I mean... Why was he doing it? A minute ago Andrew I was

:09:12.:09:15.

explaining why for example we reached the decision collectively

:09:15.:09:19.

after the election that we should abolish Strategic Health

:09:19.:09:22.

Authorities and Primary Care Trusts and it was because the Liberal

:09:22.:09:26.

Democrats in their manifesto and their policies were in favour of

:09:26.:09:31.

democratic accountability rather than unaccountable quangos. Why did

:09:31.:09:35.

he feel he to lead the charge for major changes? Well, because we

:09:35.:09:39.

were all in the spring of this year clear that we weren't taking people

:09:40.:09:44.

across the NHS with us to the extent that we wanted. They don't

:09:44.:09:47.

trust you? No, no, I don't think that's true.

:09:47.:09:50.

The polls show they don't trust you? That is not fair. If you go

:09:50.:09:54.

back and look, actually we took over ap number of years because I

:09:54.:09:57.

have been health spobes man for the Conservative Party for eight years,

:09:57.:10:01.

we took the Conservative Party from a place where the public and people

:10:01.:10:04.

in the NHS did not trust the Conservative Party to a place where

:10:04.:10:09.

they did, but trusting us was not the same thing as when we were in

:10:09.:10:12.

Government understanding and necessarily understanding the

:10:12.:10:16.

changes we were looking for because people don't like change and where

:10:16.:10:20.

they see change they question it and they want reassurance and it

:10:20.:10:25.

was responsible on our part to stop, to listen, to improve and to take

:10:25.:10:28.

people with us and that's what we did. Tens of thousands of people

:10:28.:10:33.

engaging with the process and actually saying we agree with the

:10:33.:10:37.

principles. We want the changes that the future Forum suggested.

:10:37.:10:41.

Have the Liberal Democrats been a help or a hindrance in this

:10:41.:10:45.

process? A help... LAUGHTER

:10:45.:10:54.

You are glad to have them on board? Think. Think. Look me in the eye...

:10:54.:11:04.
:11:04.:11:25.

LAUGHTER Let me explain why.

:11:25.:11:27.

APPLAUSE A help because number one, I think

:11:27.:11:30.

if we hadn't taken the decision early on in writing the white paper

:11:30.:11:32.

that we needed to abolish Primary Care Trusts and Strategic Health

:11:32.:11:35.

Authorities we might not have done and we would have ended up not

:11:35.:11:38.

being able to save the extent of costs that we are going to be able

:11:38.:11:41.

to do because we're going to reduce the admin costs to the NHS by by

:11:41.:11:43.

45% and that's a great deal and it is not possible without taking out

:11:44.:11:46.

tiers of management. Secondly, the Liberal Democrats said and we've

:11:46.:11:48.

taken on board in the legislation bringing Local Government right

:11:48.:11:50.

into the heart of strategy for health commissioning and for health

:11:50.:11:52.

improvement locally. If you ask the question, what has the biggest

:11:52.:11:54.

impact on people's health? The answer generally isn't how many

:11:54.:11:57.

beds there are in the local local hospital. The answer is, what

:11:57.:11:59.

educational opportunity do they have? What kind of parenting do

:11:59.:12:01.

they have? What are their economic opportunities? What is their

:12:01.:12:03.

environment, transport and housing like? Local authorities, Local

:12:03.:12:07.

Government is often right at the heart of those issues in local

:12:07.:12:10.

communities that will the biggest impact on long-term health.

:12:10.:12:13.

All right. Is the legislation as it is now, is that it? There will be

:12:14.:12:17.

no further further major changes as far as you are concerned? Well, as

:12:17.:12:20.

far as the Lords are concerned they have an opportunity as they always

:12:20.:12:24.

I understand that. But as far as you are concerned do you want

:12:24.:12:26.

anymore changes? I am not seeking additional changes.

:12:27.:12:31.

All right. Sorry, with the exception there is,

:12:31.:12:34.

I think, one change that we signalled in the Commons which we

:12:34.:12:40.

have to make in the Lords. All right. Unlike unlike you, for

:12:40.:12:45.

obvious reasons, I was at the Liberal Democrat Conference in

:12:45.:12:48.

Birmingham and and Shirley Williams and others made it clear that they

:12:48.:12:52.

are they are after more changes in the Lords. Are you up for that? Do

:12:52.:12:56.

you have red lines through which you will not pass? I said at report

:12:56.:13:03.

stage, for example, that if there is any further way in which we can

:13:03.:13:07.

give further assurance that the Secretary of State will continue to

:13:07.:13:12.

have a legal as well as a political accountability for the continuation

:13:12.:13:16.

of a comprehensive NHS service available to all, based on need and

:13:16.:13:22.

not ability to pay, if we, if there is any additional way which we can

:13:22.:13:24.

provide that reassurance we will do Have you spoken to Shirley

:13:25.:13:28.

Williams? I had a meeting with her in the year.

:13:28.:13:33.

Recently? Not since... She will have the support of Labour to do so.

:13:33.:13:36.

This Bill could be mauled in the Lords?

:13:36.:13:40.

The Lords, it is their job to revise, but as far as... But will

:13:40.:13:44.

you make it clear that look you can revise, but this far and no

:13:44.:13:53.

We are very clear - we are reaching a stage now where there are

:13:53.:13:57.

particular issues that clearly Shirley has discussed with us,

:13:57.:14:01.

raised with us, doesn't appear to be wholly reassured. As far as I'm

:14:01.:14:06.

concerned, I have looked, along with my colleagues - including

:14:06.:14:10.

right across Government - and we have looked at the question of can

:14:10.:14:14.

we make it absolutely watertight that the Secretary of State in

:14:14.:14:19.

future has a legal responsibility to ensure the provision of a

:14:19.:14:22.

comprehensive Health Service in the way I described? Yes, we do.

:14:22.:14:26.

Abgskhully, on the basis of the -- actually, on the basis of the

:14:26.:14:30.

evidence and how the legislation is framed, Shirley should be reassured.

:14:30.:14:40.

Ron Forest thinks insurance-based Health Services give much better

:14:40.:14:45.

outcomes than a state monopoly NHS. Did you ever consider a switch to

:14:45.:14:49.

that system? The Conservative Party thought about this nearly a decade

:14:49.:14:56.

ago now. I think when I was first our spokesman for health, these are

:14:56.:14:59.

one of the issues that I looked at, along with others. The conclusion

:14:59.:15:03.

is that I don't think it is possible to deliver the kind of

:15:03.:15:07.

equal access to healthcare that you wish through an insurance system. I

:15:07.:15:10.

think as you look at insurance systems across the world, what you

:15:10.:15:16.

tend to see is that the transaction cost, the cost as it were of people

:15:16.:15:20.

being part of a healthcare system are very high. And people across

:15:20.:15:25.

the world - you can look at the Obama healthcare reforms - and what

:15:25.:15:28.

they are trying to do at the moment is to arrive at a place where

:15:28.:15:32.

through an insurance system they have universal coverage. We have

:15:32.:15:37.

got universal coverage. We have, through the NHS, universal

:15:37.:15:42.

membership of a health insurance system. So I don't think there is

:15:42.:15:45.

any intrinsic benefit of moving away from that. What I want to do

:15:45.:15:48.

is look at other healthcare systems and there are comparisons we need

:15:48.:15:53.

to make in terms of the outcomes. Last week, the Royal College of

:15:53.:15:57.

Surgeons published a report on high-risk emergency surgery. They

:15:57.:16:02.

said we look at our results here and we look at a research study

:16:02.:16:08.

that looked at the same kind of patients, older patients with

:16:08.:16:11.

abdominal surgery in America. The death rate here was four times that

:16:11.:16:15.

in America. That wasn't about the way in which the healthcare system

:16:15.:16:19.

was funded. It was about the way in which hospitals organised

:16:19.:16:22.

themselves to deliver the best possible care. That is what I want

:16:22.:16:26.

to focus on. I don't think there is any merit in changing the way we

:16:26.:16:30.

fund the NHS. I want to deliver the pwhest possible care. I understand

:16:30.:16:34.

that. -- The best possible care. understand that. We need to get

:16:34.:16:39.

through this quite quickly. Is it still coalition policy to ringfence

:16:40.:16:45.

health spending so that spending rises every year in real terms?

:16:45.:16:51.

Does that promise take into account the fact that inflation is now

:16:51.:16:55.

higher than anticipated when you made that promise? That promise

:16:55.:16:58.

takes into account the normal Government method of calculating

:16:58.:17:03.

inflation is by reference to the GDP deflator. If you take the

:17:03.:17:07.

latest index, the latest calculation of the GDP deflator -

:17:08.:17:17.

technical but it's a way of measuring the impact of inflation

:17:17.:17:22.

on public spending. That measure is not rising? That is not true. It is

:17:22.:17:26.

rising this year as compared to last year in real terms. Let me

:17:26.:17:31.

give you the latest figures. The new one taking into account that

:17:31.:17:34.

inflation is higher now, considerably higher. In the last

:17:34.:17:42.

financial year, 2010-2011, health spending was �103 billion, a little

:17:42.:17:51.

up on 2009-10. The next financial year, it would be �102 billion. By

:17:51.:17:58.

2012-13, it would be below �102 billion. So taking account the

:17:58.:18:02.

latest measures of inflation, on these figures, issued by the

:18:02.:18:05.

Treasury in August, you are not increasing spending in real terms?

:18:05.:18:09.

That is not true. I could have brought the figures... I have given

:18:09.:18:16.

you them. No, you haven't taken any account of the outturn data on

:18:16.:18:22.

expenditure in 2010-11. What does that mean? It means the amount

:18:22.:18:27.

spend by the NHS, the amount that is available to the NHS provided to

:18:27.:18:33.

the NHS this year and under the Spending Review through to 2014-15

:18:33.:18:37.

rises by a small amount in real terms. I'm going to post these

:18:37.:18:41.

figures on our website. I will arrange for us to post ours. I want

:18:41.:18:45.

you to comment on them. Applying these latest figures you are not

:18:45.:18:48.

increasing spending? I went through this. The King's Fund published an

:18:48.:18:53.

analysis which, as you have done, suggested it was going down a small

:18:53.:18:57.

amount. We have written, the Department on my behalf has written

:18:57.:19:04.

to the King's Fund giving them the data relative to the spend in 2010-

:19:04.:19:09.

11. When did you write? One of my officials would have written I

:19:09.:19:13.

think about six weeks' ago. Might not have had the latest figures?

:19:13.:19:18.

The OBR has not changed the GDP deflator figure since then.

:19:18.:19:21.

Treasury has looked at new ones. That is what I have done. We will

:19:21.:19:28.

decide that and people can go to the website. I will put up the data.

:19:28.:19:37.

Is it not a sign that inflation is not keeping pace and waiting lists

:19:37.:19:45.

have gone up? From G DP referral, the average waiting time was eight

:19:45.:19:50.

weeks. The latest data show the average waiting time for 8.2 weeks.

:19:50.:19:55.

It went down. You can take figures the way you want them. Let's take

:19:55.:20:00.

those who had to wait over 18 weeks for treatment in a hospital. In the

:20:00.:20:04.

last 15 months of a Labour Government, it was 316,000 people

:20:04.:20:09.

had to do that. In the first 15 months of your Government, it was

:20:09.:20:14.

380,000, a rise of 20%. That's not what you just said. The first point

:20:14.:20:18.

you made was waiting lists in fact... The point I'm putting to

:20:18.:20:24.

you, you said more people are waiting more than 18 weeks. Agreed?

:20:24.:20:28.

Well, it went up and now it's come down again. The operational

:20:28.:20:36.

standard in the NHS set from before the election was that 90% of

:20:36.:20:39.

patients should be seen and treated within 18 weeks. We are meeting

:20:39.:20:43.

that operational standard. In the latest data, the numbers seen

:20:43.:20:47.

within 18 weeks, the proportion seen went up compared to the

:20:47.:20:52.

previous month. In the last 15 months of the Labour Government,

:20:52.:20:57.

393,000 people had to wait more than four hours for A&E treatment.

:20:57.:21:03.

In the first 15 months of your Government, that's risen to 679,000.

:21:03.:21:07.

That is a 73% rise. But the point is that takes into account a period

:21:07.:21:11.

over a winter where we had an exceptional level of flu activity

:21:11.:21:16.

and we had an exceptionally severe winter. We had as a consequence...

:21:16.:21:20.

The last winter of a Labour Government was seriously cold as

:21:20.:21:27.

well. 2009-10, the country came to a halt. It was the wrong kind of

:21:27.:21:30.

snow. LAUGHTER The critical difference was how many patients

:21:30.:21:34.

went into high dependency or critical care units. We had many

:21:34.:21:38.

patients filling those units to the point where hospitals were not able

:21:38.:21:41.

to admit patients for routine surgery because they could not be

:21:41.:21:44.

confident that they would have critical care beds available.

:21:44.:21:49.

However you count it, the average... Let's go back to the point, the

:21:49.:21:54.

average time that patients on the latest data, the average time that

:21:54.:21:58.

patients waited for their operations is lower than it was at

:21:58.:22:03.

the last election and we are meeting and the NHS overall is

:22:03.:22:08.

meeting the operational standard, that is 90% of patients. Have you

:22:08.:22:12.

been to Wales? I go to Wales almost every month. Have you checked the

:22:12.:22:16.

figures in Wales? I know what you are saying because that is a

:22:16.:22:20.

Labour-run area. If we were in Wales we would talk about it. You

:22:20.:22:26.

don't have responsibility for Wales. Let me ask you this... One, two,

:22:26.:22:31.

three - it is seven out of ten patients in Wales get seen within

:22:31.:22:37.

18 weeks. Nine out of ten... What is your excuse for the following

:22:37.:22:47.
:22:47.:22:47.

figure... APPLAUSE In July 2010, 3,75 5 people waited over six weeks

:22:47.:22:53.

for a test including a cancer test. In July of this year, it was 10,734.

:22:53.:22:58.

That is a rise of 186%. What is your excuse for that? We are

:22:58.:23:04.

continuing to meet all the targets that the Labour Party set... Your

:23:04.:23:08.

target was... You haven't moved on - we are meeting all the

:23:08.:23:11.

standards... I thought you were getting rid of targets? We are

:23:11.:23:14.

setting operational standards and we are continuing to meet them. We

:23:14.:23:23.

are doing more. What about hospital infections? 25% reduction in MRSA,

:23:23.:23:28.

17% reduction in C-diff in the last year. You didn't mention that one,

:23:28.:23:35.

did you? APPLAUSE What about patients who have been admitted

:23:35.:23:39.

into mixed-sex accommodation when they ought to be in single sex

:23:39.:23:44.

accommodation breaching the rules? Labour said they had abolished it.

:23:44.:23:49.

Untrue. We have calculated it. We asked for data for the first time,

:23:49.:23:54.

and we published it in December. It was 11,800 times in that month. We

:23:54.:24:01.

have brought it down 90% since then. APPLAUSE All right. Viewers and

:24:01.:24:04.

voters will decide if I have put one set of figures where it is not

:24:04.:24:08.

going well, you answer by another set. I don't agree with you at all.

:24:08.:24:13.

We are meeting the standard for our cancer waits. While we are talking

:24:13.:24:20.

about cancer... No, no. I'm sorry, Minister. You can't - I have

:24:20.:24:23.

another question. GPs earn over �100,000 a year, much more than an

:24:23.:24:27.

MP, four times more than the average wage. Are they worth it?

:24:27.:24:34.

GPs are worth more than MPs. right. APPLAUSE I don't think that

:24:34.:24:37.

is what can be regarded as controversial, Minister. You did

:24:37.:24:46.

ask the question. If they are being paid so much... GPs pay has not

:24:46.:24:51.

gone up since the contract came in in 2005. If they are being paid so

:24:51.:24:54.

much and you think they are worth it, why can you take your pet dog

:24:54.:25:00.

to see a vet at any time of the day or night, but you have to take time

:25:00.:25:08.

off work or wait days to see your GP? Because - it is interesting.

:25:08.:25:13.

Just yesterday David Cameron and I set out how we are going - we are

:25:13.:25:18.

going to bring GPs back to taking responsibility collectively for the

:25:19.:25:25.

service that is provided. By April 2013, we will have everywhere in

:25:25.:25:30.

England a 111 telephone system and online and I hope a mobile phone

:25:30.:25:33.

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