Browse content similar to 08/05/2014. Check below for episodes and series from the same categories and more!
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A very able warm welcome to the Scottish Parliament for the business | :00:18. | :00:27. | |
of the day. Controversy over the waiting times in accident and | :00:28. | :00:36. | |
emergency in Scotland's hospitals. There is a call for tougher action | :00:37. | :00:43. | |
on domestic abuse. Some of these subjects make, in the course of | :00:44. | :00:52. | |
First Minister's Questions. Recycle some of these drugs to Africa. | :00:53. | :00:59. | |
Before we move to the next item of business, members will welcome to | :01:00. | :01:07. | |
the gallery the President of the regional council of Lombardi. We now | :01:08. | :01:22. | |
move to First Minister's Questions. What engagements does the first | :01:23. | :01:31. | |
Minister for the rest the day. Last year, the Scottish government once | :01:32. | :01:36. | |
again missed the accident and emergency target, meaning thousands | :01:37. | :01:40. | |
of Scots had to wait more than four hours for treatment. The response | :01:41. | :01:45. | |
was to lower the target. According to figures this week, they are not | :01:46. | :01:48. | |
only missing the original target, the unknown missing the easier to | :01:49. | :01:56. | |
reach target now. More hospital patients are suffering. The first | :01:57. | :02:03. | |
Minister promised action. Those waiting for treatment for more than | :02:04. | :02:07. | |
four hours has no chapel on his watch. -- triple. Audit Scotland | :02:08. | :02:18. | |
we're looking at 2013 in the statistics. Let me first say what we | :02:19. | :02:22. | |
are doing about the situation. statistics. Let me first say what we | :02:23. | :03:25. | |
Johann Lamont Would know that they are also marked on the substantial | :03:26. | :03:29. | |
improvements on statistics since the original ones. | :03:30. | :04:39. | |
improvements on statistics since the watch? I do not know how familiar | :04:40. | :04:46. | |
she is with statistics. The waiting times were the worst ever in | :04:47. | :04:50. | |
accident and emergency. Let me correct a runout. She was right in | :04:51. | :05:02. | |
quoting the statistics for 2012-15. That was the situation we are trying | :05:03. | :05:15. | |
to rectify. Let me say again, we are looking to tackle these figures and | :05:16. | :05:18. | |
bring them down to more acceptable levels. She said they were the worst | :05:19. | :05:25. | |
figures ever. Let me give the figures for 2006 -07, when she was | :05:26. | :05:30. | |
the Minister there were over 1 million attendances and some 300,000 | :05:31. | :05:38. | |
less than in 2012-15. The amount of people waiting more than four hours | :05:39. | :05:46. | |
was 120 5,000, 753. Now that she is here these figures, will she with | :05:47. | :05:52. | |
the law the suggestion that the 2012-13 was the worst ever, because | :05:53. | :05:56. | |
it was clearly not. Will she acknowledge we are trying to improve | :05:57. | :06:01. | |
the performance, it is substantially better than when she was a Minister | :06:02. | :06:05. | |
and will she concentrate on the action plan which will serve the | :06:06. | :06:10. | |
people and the hospital patients in our communities as best we can. The | :06:11. | :06:18. | |
degree of complacency in that response is staggering. Let us go | :06:19. | :06:29. | |
back to a comfort zone. The politician makes a debating point | :06:30. | :06:32. | |
rather than responding to the question. This is what patients are | :06:33. | :06:38. | |
seen, what staff are seeing an poor audit Scotland are seeing an poor | :06:39. | :06:43. | |
audit Scotland is seen as well. The reality is does not seem to | :06:44. | :06:47. | |
understand or care about the problem. We have a social care | :06:48. | :06:53. | |
crisis which is fuelling an accident and emergency cases. People | :06:54. | :06:57. | |
attending accident and emergency cannot get to bed because patients | :06:58. | :07:00. | |
are being parked and inappropriate wards, waiting to be discharged but | :07:01. | :07:06. | |
with nowhere to go. Hard-working zero nurses and doctors are not to | :07:07. | :07:11. | |
blame. They are doing their best. As the first Minister going to get | :07:12. | :07:15. | |
serious about this crisis are just going to fiddle with the targets | :07:16. | :07:21. | |
once again? I think she should accept it as more than a debating | :07:22. | :07:25. | |
point to point out she is fundamentally mistaken and her claim | :07:26. | :07:33. | |
that 2012-13 was the worst year. The figure is a much bigger one than the | :07:34. | :07:40. | |
one she sated. Let me talk about complacency. I reject that totally. | :07:41. | :07:45. | |
We have set out the action plan which has been welcomed by the | :07:46. | :07:50. | |
profession. This government, unlike the Labour government, promise to | :07:51. | :07:57. | |
protect real spending in the NHS. Last December, the figure in terms | :07:58. | :08:09. | |
of December increased, but we want to get that even higher. If she | :08:10. | :08:15. | |
wants to hear about complacency, then perhaps she should recall when | :08:16. | :08:20. | |
she was Minister and Andrew care was Health Minister, quite recent study, | :08:21. | :08:32. | |
what the figure was, 87.5%, that figure was healed by Andrew care as | :08:33. | :08:39. | |
showing that the vast vast majority of departments were meeting the | :08:40. | :08:44. | |
targets. In terms of her and her party 's credibility, she can | :08:45. | :08:50. | |
explain why when she was a Minister, at 87.5% was wonderful, White 93% | :08:51. | :08:56. | |
under this government is such a disaster? Will she accept that | :08:57. | :09:01. | |
thanks to the hard-working professionals in the NHS, that is an | :09:02. | :09:05. | |
improvement, and improvement we intend to drive up father with our | :09:06. | :09:10. | |
investment plan. But when she comes to this chamber to make up figures | :09:11. | :09:14. | |
when she cannot substantiate her point. Then she and her party are | :09:15. | :09:22. | |
fundamentally lacking in any credibility on the NHS. The fact | :09:23. | :09:37. | |
that the Scottish National party backbenchers responded so warmly to | :09:38. | :09:40. | |
the Ansar tells us all about the problem. Doctor Thomson, the cheer | :09:41. | :09:47. | |
of the British Medical Association consultants said medical staff are | :09:48. | :09:52. | |
working under considerable strain to maintain high quality care and an | :09:53. | :09:57. | |
overstretched system. Clearly, this is not sustainable. But what we get | :09:58. | :10:03. | |
from the first Minister is a first Minister coming up with | :10:04. | :10:07. | |
unsustainable and sewers. Let us be honest about what is happening here | :10:08. | :10:11. | |
and what the Government 's approach is, it is revealed in this line in | :10:12. | :10:18. | |
the audit Scotland report. It says, the Scottish government has | :10:19. | :10:22. | |
indicated it will review the 95% target after September 2014. What | :10:23. | :10:31. | |
could possibly be happening in September 2014! Well, we are not | :10:32. | :10:37. | |
prepared to wait for his referendum before we make sure that the ill and | :10:38. | :10:43. | |
the injured do not have to wait for treatment. Is it not the case that | :10:44. | :10:48. | |
the first Minister cares more about the constitution of the country than | :10:49. | :10:54. | |
the health of the people. In dealing with the situation, we announced the | :10:55. | :11:01. | |
?50 million emergency care plan, we are reviewing the 95% figure towards | :11:02. | :11:07. | |
the end of the year because we want to drive it up towards 98%. I have | :11:08. | :11:13. | |
been very critical of the Labour Party and the health service. , | :11:14. | :11:18. | |
because they would not fall or commit to protect the health service | :11:19. | :11:23. | |
budget in real terms. I remember Lord McConnell seeing every other | :11:24. | :11:28. | |
service, we have to cut its cloth, because of the were going to go into | :11:29. | :11:36. | |
education. There is another administration and these islands, | :11:37. | :11:39. | |
the Labour administration, who decided that because of the spending | :11:40. | :11:49. | |
cuts in Westminster, the could not protect the NHS. Not on a single | :11:50. | :11:53. | |
occasion have the even reached 90% in Wales. They have failed every | :11:54. | :12:03. | |
time. In contrast, in Scotland, we have rising staff in the NHS. We | :12:04. | :12:15. | |
have 127,000 staff and a staff last year. Advisory medical staff has | :12:16. | :12:23. | |
increased, rising nursing staff and midwifery. This has been made | :12:24. | :12:27. | |
possible because we have protected the health service in real terms. If | :12:28. | :12:34. | |
the Labour record in office in this place was so lamentable and if the | :12:35. | :12:38. | |
record on wheels is so much worse, then how on earth can they have any | :12:39. | :12:44. | |
credibility with regard to the NHS. So why not welcome the investment | :12:45. | :12:52. | |
investment which has been put in to drive the figures up. Get behind the | :12:53. | :12:57. | |
plan and stop trying to rewrite history about the current | :12:58. | :13:05. | |
administration or the previous one. Thank you. When will we first | :13:06. | :13:10. | |
Minister next meet the Prime Minister? I have no plans in the | :13:11. | :13:22. | |
near future. You asked me about the implementation of a Scottish | :13:23. | :13:28. | |
clearing 's lot. That is information which can come forward and issues of | :13:29. | :13:34. | |
domestic abuse. We are considering the Solicitor General 's proposals | :13:35. | :13:42. | |
on this. Also, the chief constable has proposed a group to look at the | :13:43. | :13:52. | |
disclosure scheme in Scotland. I can assure her that these will be | :13:53. | :13:57. | |
carefully considered. I would like to thank the first Minister and | :13:58. | :14:02. | |
welcome what he has said. While he is any listening mode, can he also | :14:03. | :14:12. | |
look at the request by me for a public enquiry into the baby Ashes | :14:13. | :14:18. | |
scandal. The first Minister was keen to talk about whales, but less keen | :14:19. | :14:22. | |
to talk about his own record in Scotland. The first Minister cannot | :14:23. | :14:26. | |
get away from the fact that he missed his target for treating | :14:27. | :14:31. | |
people in accident and emergency and then lowers his target and then | :14:32. | :14:35. | |
missed it again. This is not just about the people waiting for more | :14:36. | :14:39. | |
than four hours an accident and emergency, or the thousands waiting | :14:40. | :14:45. | |
more than 12 hours, this is about everybody having to expect to wait | :14:46. | :14:49. | |
half an longer than they did just five years ago. The first Minister | :14:50. | :14:53. | |
wants to blame everyone else when something goes wrong, but is it not | :14:54. | :14:58. | |
the case that it is this government which has overseen the National rail | :14:59. | :15:02. | |
service for the last seven years in Scotland. Does this feel you're not | :15:03. | :15:06. | |
land squarely on his desk and will he not start to take some | :15:07. | :15:11. | |
responsibility for it? The responsibility we have taken four | :15:12. | :15:15. | |
was the emergency health care action plan which we announced. The ?50 | :15:16. | :15:19. | |
million will make a substantial difference. The chair of emergency | :15:20. | :15:27. | |
medicine in Scotland welcomed the action plan and the close working | :15:28. | :15:34. | |
relationship with the close NHS which is unveiling the plan across | :15:35. | :15:44. | |
Scotland. The government will implement what is regarded as | :15:45. | :15:51. | |
sensible policies. But to prove what the situation when we took over at | :15:52. | :15:58. | |
the Senate is more reasonable to suggest there are a lot more work is | :15:59. | :16:03. | |
now in the NHS. There are actually twice the number of consultants in | :16:04. | :16:07. | |
accident and emergency than when we took over. It is entirely reasonable | :16:08. | :16:13. | |
to put forward those points. All of those are true. Therefore, when the | :16:14. | :16:19. | |
action plan is announced and welcomed across the NHS, brothers | :16:20. | :16:24. | |
already signs as detailed in the audit Scotland report that it is | :16:25. | :16:33. | |
working, we are looking at a serious problem and taking affirmative | :16:34. | :16:40. | |
action to do something about it. We know more people are being treated | :16:41. | :16:44. | |
and the NHS is under pressure. We are committed to providing extra | :16:45. | :16:49. | |
nurses for Scotland but that does not take us away from the fact that | :16:50. | :16:56. | |
a and E targets are being missed, nursing targets or down and read | :16:57. | :17:05. | |
slashes -- bed numbers are slashed. Last week, the finance secretary | :17:06. | :17:09. | |
said that this government had absolute control over the NHS. We | :17:10. | :17:16. | |
have control over what type of NHS we want, and direction we want it to | :17:17. | :17:24. | |
take. With this complete control over the NHS, are all of these cuts | :17:25. | :17:30. | |
by SNP designed or is the First Minister being so busy with the | :17:31. | :17:33. | |
referendum that they have happened by accident? The health service | :17:34. | :17:38. | |
budget has been protected in real terms and that was the right | :17:39. | :17:42. | |
decision to make. I will defend the decision to anyone at any time. That | :17:43. | :17:46. | |
has not been easy because of the cutbacks from Westminster but | :17:47. | :17:50. | |
nonetheless the budget has been protected. It is their for | :17:51. | :17:56. | |
reasonable to point out that the staff members working in the NHS is | :17:57. | :18:02. | |
higher than when we started and is a virtue of that investment. The | :18:03. | :18:06. | |
nonprofit distribution programme across the NHS is yielding great | :18:07. | :18:12. | |
results and we look forward to the direct investment in Glasgow of the | :18:13. | :18:16. | |
new general hospitals and these are improving health care are radically | :18:17. | :18:21. | |
across Scotland. That is a substantial achievement given the | :18:22. | :18:28. | |
cutbacks elsewhere. The Prime Minister talks about little else | :18:29. | :18:33. | |
apart from Wales but can I point out that while we have a major challenge | :18:34. | :18:38. | |
in some of our health boards in Scotland, none of our health boards | :18:39. | :18:44. | |
anywhere in Scotland are registering the 81.7%, 86% in south end which | :18:45. | :18:50. | |
have been registered by health boards under pressure cells of the | :18:51. | :18:55. | |
border. One of the reasons why people have confidence in this | :18:56. | :18:58. | |
health service is the unbending commitment of this government to | :18:59. | :19:01. | |
fund it in real terms but also the fact we are committed not to | :19:02. | :19:08. | |
privatise it. For any Tory politician to come to this or any | :19:09. | :19:12. | |
other chamber and ignore the dismay caused to the health service across | :19:13. | :19:22. | |
England, almost beggars belief. We will respond to crisis by investing | :19:23. | :19:26. | |
more. We will meet challenges as they come but it will be a public | :19:27. | :19:39. | |
NHS for the people of Scotland. The First Minister will know that | :19:40. | :19:42. | |
European structural funds for the Highlands important in terms of | :19:43. | :19:45. | |
delivering economic growth. Can he confirm that the ?172 million for | :19:46. | :19:50. | |
the new structural fund will be spent in the Highlands and Islands | :19:51. | :19:54. | |
and decisions on which projects are to be disappointed with the taken | :19:55. | :19:57. | |
locally rather than removing this function to Edinburgh as others | :19:58. | :20:04. | |
fear. These matters are under discussion but I am sure he will | :20:05. | :20:10. | |
look at the recent investments being made in Shetland, not least in the | :20:11. | :20:19. | |
airport and other things. These decisions are under discussion at | :20:20. | :20:27. | |
present. What issues will be discussed at the next meeting of the | :20:28. | :20:32. | |
Cabinet? Matters of importance to the members of Scotland. Audit | :20:33. | :20:38. | |
Scotland says a lack of hospital beds is a major problem. Hospital | :20:39. | :20:43. | |
beds are at a record low but last week, the Health Secretary said | :20:44. | :20:46. | |
there was not a strategic shortage of beds. Handed the case that his | :20:47. | :20:51. | |
government has only really woken up to this problem two years ago. He | :20:52. | :20:58. | |
mentioned the Royal College. Doesn't he think we're in this position | :20:59. | :21:04. | |
because he failed to act enough? We are in a position where quite | :21:05. | :21:09. | |
clearly, waiting times are improving in Accident and Emergency. Staff in | :21:10. | :21:16. | |
Accident and Emergency are treating more patients than ever before. We | :21:17. | :21:21. | |
are implementing lessons where best practice is ensuring already very | :21:22. | :21:26. | |
substantial results. We are seeking the terms of the infrastructure in | :21:27. | :21:32. | |
the health service to bring about facilities like the emergency care | :21:33. | :21:36. | |
centre in Aberdeen which is absolutely superb in terms of | :21:37. | :21:40. | |
managing the flow of patients. In terms of new facilities, lots of | :21:41. | :21:44. | |
things have been planned and there has been continuing investment of | :21:45. | :21:48. | |
the NHS in the last few years. It is absolutely right the Health | :21:49. | :21:52. | |
Secretary puts together that action plan to deal with the pressures on | :21:53. | :21:56. | |
the National Health Service but I think there should be some | :21:57. | :22:01. | |
acknowledgement that this NHS is treating more patients than ever | :22:02. | :22:05. | |
before, the public have fantastic confidence in the service and they | :22:06. | :22:09. | |
have nothing but admiration for the staff who are performing to such an | :22:10. | :22:14. | |
exceptional degree. He talked about the public hands of the NHS in | :22:15. | :22:21. | |
keeping it in Scotland. That is the point I want to tackle, charging | :22:22. | :22:26. | |
people for continuing care. It announced last Friday that it was | :22:27. | :22:29. | |
ending the principle that people who need continuing care can get it free | :22:30. | :22:34. | |
in their community. The only way people can avoid hundreds of pounds | :22:35. | :22:38. | |
of charges is to stay in hospital. And that's going to increase the | :22:39. | :22:42. | |
pressure on bed numbers and make the weighting problem worse? He has one | :22:43. | :22:45. | |
half of his government trying to get people out of hospital and the other | :22:46. | :22:50. | |
half giving them all the in -- financial investment to stay in | :22:51. | :22:59. | |
hospital. That doesn't make sense? The Health Secretary Nicola | :23:00. | :23:04. | |
statement and I am sure he will want to participate in that discussion. | :23:05. | :23:14. | |
In terms of the success which we are committed to in Scotland, that would | :23:15. | :23:18. | |
have been substantially enhanced if the Westminster government had not | :23:19. | :23:21. | |
withheld its attendance allowance which will help extraordinarily with | :23:22. | :23:28. | |
the finances of that. In terms of financial pressures on the National | :23:29. | :23:31. | |
Health Service, one of the most significant pressures which we | :23:32. | :23:36. | |
cannot unfortunately do anything about is the disaster of the Private | :23:37. | :23:42. | |
Finance initiative which is resulting in payments of eight to | :23:43. | :23:48. | |
ten times the actual cost of hospitals because of the disastrous | :23:49. | :23:53. | |
contacts that he and his colleagues find when they were in government in | :23:54. | :23:56. | |
this office. Our commitment to public National Health Service is | :23:57. | :24:00. | |
not just to protect the funding but to have a public health service is | :24:01. | :24:04. | |
not paying over the odds to private contractors. What is the Scottish | :24:05. | :24:13. | |
Government's position on the increase in Scotland's position. We | :24:14. | :24:21. | |
are very pleased that it is at its highest ever level. It is vital to | :24:22. | :24:24. | |
economic growth and welcome news indeed. | :24:25. | :24:53. | |
economic growth and welcome news prosperous society? I do agree with | :24:54. | :25:01. | |
that. I think one of the signs of the failure of Westminster control | :25:02. | :25:05. | |
of the Scottish economy was the lack of growth in Scotland over 100 | :25:06. | :25:10. | |
years. 10% compared to 60% population growth in England. | :25:11. | :25:14. | |
Thankfully since the advent of this Parliament, these trends are | :25:15. | :25:16. | |
reversing. Parliament, these trends are | :25:17. | :26:46. | |
eventually see the Labour cuts, that free personal care will be defended. | :26:47. | :26:54. | |
We protected the local budget in relative terms and it will stand at | :26:55. | :27:03. | |
?10.6 billion. In addition, since 2008, three payments for nursing | :27:04. | :27:06. | |
care have risen in line with inflation and we are also providing | :27:07. | :27:11. | |
an additional ?5 million to local authorities for care of older | :27:12. | :27:17. | |
people. Given the view of Peter Johnson that Ceredigion County | :27:18. | :27:21. | |
Council social work budgets are under huge pressure with some yearly | :27:22. | :27:25. | |
at breaking point, but is the Scottish Government going to do to | :27:26. | :27:28. | |
address the fact that local government revenue spending has had | :27:29. | :27:34. | |
a cut of 1.2% while costs have risen 10%. With demand for services | :27:35. | :27:40. | |
growing, more older people living longer, isn't it time for the | :27:41. | :27:43. | |
Scottish Government to sort out the squeeze on God government funding? | :27:44. | :27:51. | |
-- local government funding. There is a squeeze on public spending in | :27:52. | :27:55. | |
Scotland because of the squeeze being inflicted by the Westminster | :27:56. | :27:59. | |
government. In terms of where the various aspects of public spending | :28:00. | :28:05. | |
have been protected, chiefly protected if the health service. | :28:06. | :28:10. | |
Neighbour did not commit to that. The second only to the health | :28:11. | :28:14. | |
service in terms of protection of spending. In 2006 when the Labour | :28:15. | :28:22. | |
Party were in office, Johann Lamont and others were in that | :28:23. | :28:25. | |
administration, that percentage was dodgy for .7%. In 2014 it is 36.7%. | :28:26. | :28:38. | |
Times are tough, how can they be otherwise? Local government spending | :28:39. | :28:53. | |
has risen. Whatever that squeeze and difficulty is, we know it could have | :28:54. | :28:59. | |
been worse if cerebral yak and colleagues had continued in office. | :29:00. | :29:06. | |
-- Sarah Boyack. Westminster retained attendance allowance. To | :29:07. | :29:13. | |
date that is around ?300 million. Surely the whole chamber would agree | :29:14. | :29:16. | |
this should be returned to Scotland. Even the Labour Party | :29:17. | :29:27. | |
asked for that and was refused. It is a hugely important issue and | :29:28. | :29:33. | |
doors include the withdrawal of attendance allowance. Henry McLeish | :29:34. | :29:41. | |
said it was unfair that it should be withdrawn and it was Jim Murphy as | :29:42. | :29:47. | |
the Westminster Minister who said, no, we are going to keep the | :29:48. | :29:51. | |
attendance allowance money and since then, that amounts to over ?300 | :29:52. | :29:56. | |
million which tells us two things. Wouldn't it be a grand idea of we | :29:57. | :30:01. | |
considered all aspects of policy, not just spending but revenue and | :30:02. | :30:04. | |
Social Security. Secondly, how useful with that money be now to | :30:05. | :30:09. | |
help funding the things that the Labour Party say they care about but | :30:10. | :30:12. | |
when in office, withdrew funding from Scotland. What the Scottish | :30:13. | :30:23. | |
Government's position on the minimum pricing plan for alcohol being | :30:24. | :30:28. | |
referred to the EU Court of Justice? We look forward to making the case | :30:29. | :30:32. | |
before the European Court of Justice for this vital public help tool | :30:33. | :30:35. | |
which will help you balance Scotland's relationship with | :30:36. | :30:40. | |
alcohol. Each week, misuse is responsible for 20 deaths and 700 | :30:41. | :30:45. | |
hospital admissions. Minimum pricing would save lives within months of | :30:46. | :30:49. | |
introduction. We remain committed to implementing that to reduce alcohol | :30:50. | :30:56. | |
related harm. Scotland is leading the way on this issue and the | :30:57. | :31:00. | |
governments of Ireland and Estonia have outlined they will merge their | :31:01. | :31:07. | |
own outlining pricing systems. Does he recalled the wise words of the | :31:08. | :31:12. | |
Commissioner when he said he was in favour of it in principle along with | :31:13. | :31:15. | |
the evidence of Canada and the support of each of the UK's chief | :31:16. | :31:20. | |
legal officer is, does this not demonstrate further that minimum | :31:21. | :31:24. | |
pricing is essential if we are to cut violent crime and save lives in | :31:25. | :31:33. | |
Scotland? We welcome the backing in principle as the member points out | :31:34. | :31:38. | |
quite likely, this adds to the wave of support for the policy | :31:39. | :31:43. | |
particularly for those who work daily with those suffering from | :31:44. | :31:48. | |
alcohol misuse. In Canada it has reduced in harm and it has led to an | :31:49. | :31:57. | |
estimated 32% reduction in holy alcohol related deaths. I welcome | :31:58. | :32:00. | |
the referral to the European Court of Human Rights forward to | :32:01. | :32:05. | |
implementing the policy but evidence shows will save lives. | :32:06. | :32:13. | |
There we have come to the close of our coverage. | :32:14. | :32:33. | |
before. There will not be serving editors on IPSO, the industry being | :32:34. | :32:39. | |
run by the boys in it. Effectively it is, because the appointments | :32:40. | :32:44. | |
committee for IPSO contains Rupert Murdoch's most loyal Lieutenant, the | :32:45. | :32:48. | |
editor of The Times, himself found to be wanting by the courts. Everson | :32:49. | :32:53. | |
said there should be no direct influence of the industry on the | :32:54. | :32:56. | |
appointments. | :32:57. | :32:58. |