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Thousands of rail commuters were caught up in rush-hour chaos
today as the region's main line into London was once again hit
The trouble began last night when a train brought down overhead
Greater Anglia asked passengers not to travel,
but no replacement bus services were laid on.
Disruption continued through the day but tonight a normal
Once again disruption, delays and cancellations on the line
between London Liverpool Street and Norwich.
Greater Anglia issued a do not travel notice.
Commuters were angry vented their frustration on social media.
If you look at the morning peak service on the Great Eastern
mainline, we run a very many trains, lots of long trains that effectively
carry between 20,000 and 25,000 people down that corridor.
To actually carry that same number of people with coach and buses
would take somewhere in the region of around 400 coaches or buses,
and there simply aren't that amount of coaches and buses available
to hire, and particularly not that short notice.
A small number of buses were laid on the totally between Witham
I understand that they can't possibly get 15,000,
20,000 people in the peak rush into London by bus,
but to have no contingency, no buses whatsoever.
The reality is some people can say, yes, I can take the day off,
I can work form home, but a lot of people can't,
The problem started late last night at around 10.00pm.
A train caused damage to a new section of the overhead power
The damage initially was at Ingatestone and it
carried on all the way through to Chelmsford,
so obviously that affects the whole line in the sense that
because we need to switch the power off to do the repairs,
for our guys to safely do that, that means the whole line has
The problem was fixed at eight o'clock this morning and a full
Fears of further damage to the overhead cables forced
the temporary closure of one of the two lines.
I thought they had been fixed, but I think it was just my luck
to get it when they needed more repairs.
The train I was initially booked on was cancelled and 40 minutes
The train drivers were not fully informed of what was going
on and were doing their best to help us.
After the day of disruption Greater Anglia say that trains
Meanwhile Network Rail said today that it won't be able to start work
on upgrading the Ely rail junction until 2020 at the earliest.
Campaigners had been hoping that the work could begin in 2019,
but officials told a rail summit today that the project was complex
Enlarging the junction will allow more services
to run between Kings Lynn, Norwich and Cambridge.
There's more evidence tonight of the serious
The Queen Elizabeth in King's Lynn has declared
an Internal Critical Incident and can't accept any more patients
because too many beds are occupied by people who are medically fit
Also in Norfolk a family has contacted Look East to tell us that
an elderly woman was denied her wish to die at home because
the right sort of care couldn't be found for her.
Extra medical and nursing support has been brought in as the hospital
Up to a dozen extra beds are available to help ease pressures
This is on a background of an increasing number of patients
coming to the department week-upon-week, and a large number
of patients in the hospital at the moment who are medically fit
for discharge but with very limited social care capacity
The so-called bed blocking issue is central to the hospital's problems.
Meanwhile this man has submitted a formal complaint to the Norfolk
The problem, getting it to release his mother
so she could come back to the family home.
Phyllis was admitted to the hospital last October with a chest infection.
The family say they rejected suggestions she should not be
They made it very clear that she wanted to die at home.
In December they were told she was dying and a fast-track
So many people get put in a home and die.
I promised her she would never be put in a home.
I wanted to be a family and I wanted my mum,
when she came to the end of her life, to be with us,
and the hospital just made it so difficult for us
The family say they arranged for a local care company
When I phoned the hospital back and said, I can find carers,
they are quite happy to give us the number
they said, they cannot deal with them because they are not
And if you use them yourself you won't be funded.
The Norfolk and Norwich told us its teams worked tirelessly
Due to the shortage of suitable carers in certain areas
like North Norfolk it can, at times, take longer than it
The family want an apology from the hospital, devastated
they could not deliver on Phyllis's last wish.
Back here at the Queen Elizabeth Hospital the critical incident
But I'm told the hospital remains under intense pressure and it's
appealed to people with minor ailments to consider other options
The Queen received a warm welcome today from crowds
She was visiting the Sainsbury Centre in Norwich to view
One of the items on display had been presented to her when she visited
Coming up next, the weather with Julie.
I feel clear intervals overnight but a lot of cloud and outbreaks of
light and patchy rain. Not as cold as last night with lows of two or
three. Proudly start to tomorrow with rain times. Do I interludes but
it won't be as chilly as the last couple of days. We finished the day
on a largely cloudy note with rain at times. The cloud will break for
most of us after dark. In a moment the National forecast but I leave
you with the outlook. On Sunday another cloudy day with outbreaks of
rain. Question mark Good evening. Not many would argue
that January hasn't been dry, but today, many of us had our first
significant rain for some time, because the transition is on from
cold, Continental dry air to milder Atlantic air, but the transition is
a slow one. So we have had ice today, and freezing fog, in northern
England. We had a little sunshine as well in Norfolk, but we still have
the cold air around and about in the north. All this rain you can see,
which is giving is a wet day in some areas, 10-15 millimetres of rain has
fallen, as it comes north there could be some winter it issues. Snow
already falling over Scotland, possibly over northern England,
possibly some sleet over lower areas and fog. Not particularly nice, and
some icy conditions to contend with late in the night across Northern
Ireland, as the rain clears away. Again, a word of warning there could
be some ice around in the morning if you are heading out, in fact this