22/02/2017 Points West


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A reminder of the day's main story... The


claims that lives have been put at risk after the computer system


handling calls for one of our emergency services failed.


It's simply been a matter of chance that lives have not been lost today.


Safety has been compromised and it is taken as longer to deploy fire


engines. Avon and Somerset police say they're


investigating two allegations There are calls for more to be done


to change cultural perceptions. The rates lottery -


we'll be looking at who'll end up paying more and less


as the Government And meeting the sitcom stars -


the siblings from Cirencester who've turned their childhood


into a hit BBC show. It's claimed that failures


with the computer system handling calls for Dorset


and Wiltshire Fire Service The ?7.5 million system,


which is also used by the Devon and Somerset service,


crashed at least ten One control room operator has told


us she's ended up using online Dorset and Wiltshire Fire


and Rescue Service have responded to more than 42,000 calls


since the new call handling system, provided by Capita,


was put in place in the It's designed to break


down borders between the three fire rescue areas it covers


and deploy fire engines from the closest


station to every incident. Well, just on Monday,


we had two very common faults Kate Scott is a control room


operator and local rep The system fails and we're unable


to mobilise fire engines. trying to do the best you can for


that personal the end of the phone. When you cannot do that as


effectively as you would like, it is both frustrating and stressful by


the operators. A Freedom of information request has revealed


that they have been several problems of the last 18 months. This includes


the system failing to work and the calls come to be taken by different


control rooms. The union says that the system must be fixed. It's


simply been a matter of chance that lives have not been lost today. But


safety has been optimised and it has taken as longer to reach some


incidents because of this system. We have seen a fire engines mobilised


from the wrong fire station. The three areas using this system all


insist that it is safe. Of course we are aware that their urban problems


and we doing everything possible we can it to ensure the problems are


resolved. There is no risk of us not responding. In the event of a


emergency, dial 909 and we will respond and be with you as quickly


as possible. -- dial 999. The company says that it will continue


told the issues are resolved. -- the told the issues are resolved. -- the


Fire Service so that the issues are resolved.


Earlier I spoke to the MP for South West Wiltshire, Andrew Murrison.


I asked for his reaction to the computer failures.


I think we're all used through computer glitches


in our daily lives but this is in a different league


something where life and limb could be at risk and serious damage


to property, so I think this is something we can


It's just not acceptable to have ongoing glitches of this sort.


The Fire Brigades Union want it taken to a Public


That's something you could help with.


Yeah, I think both the south-west and London appear to have had


I think the first thing we need to do is get the Home Office take


on this matter because I think overall it probably


is the Government department with the overview of this


and needs to, I think, look at places where it has been


a problem and try to get to grips with why it's happened


I think it's important to say that this sort of software is great


in improving response times and generally improving the service,


We certainly do need to make sure that any glitches are dealt


with as a matter of priority and also that there is a plan B that


doesn't put the operators that you have described in the invidious


position they clearly have been in when the system crashed.


So how would you reassure your constituents going forward that this


will be treated with some sense of urgency?


Well, as I said, I think it is urgent because they cannot


accept this sort of thing happening regularly in a system


which is safety critical, whereas we would perhaps excepted


-- perhaps accept it in ordinary computer terms,


clearly this software is special and I am alarmed that both


in the south-west and in London we appear to have a system that


routinely goes down for protracted periods of time in the way


So what is the first action that you are going to take on this now?


Well, I'm going to write to ministers find out


what overview they have taken, whether they share my concerns,


which I sincerely hope they do, and what they will do


Will you come back to us so that we can follow up on this?


I think this is something we need to deal with as a matter of urgency.


Forensics officers are continuing their investigation of a former home


of the convicted murderer Christopher Halliwell.


Gardens and the garages behind two properties


Halliwell is serving a "whole life" sentence after killing Becky Godden


A teenager's been taken to hospital after a tree fell


It happened on the Bath Road in Brislington this afternoon,


when the large tree came down near a pedestrian crossing.


The road was closed for several hours and emergency services were at


the scene. Avon and Somerset Police say


they now have two active investigations into cases


of female genital mutilation. It's illegal here but it's


common in many African countries and is a particular


concern in areas of Bristol where Today a leading FGM charity held


a meeting to share ideas on how The majority of the women in this


room will have suffered But to speak of it


is still shameful. There's a culture of


silence, which makes A lot of these women have also been


through multiple kinds of trauma. They may have come from countries


where there has been war You have the FGM, you have


the conflict from the war, so you have to sort of unpack


and unpick all these issues and ensure that the woman


is adequately supported. Many women here grew up


in African countries In Somalia, Sudan, even Egypt,


80% of girls have their genitals cut or changed for no


medical reason whatsoever. The police and social services


are doing what they can to try These communities come


from countries where they have actually been persecuted,


they are fearful of You know, I think if we spoke to any


person in Bristol and said, social services and the police


are coming to your house, But they go to houses


for every form of child abuse and FGM is just another form


of child abuse and we need to reassure them that we don't treat


this any differently. In a short space of time,


perception has started to shift. The message about the risk


to women's health is But new women and refugees continue


to move to this city, so the work to spare future


generations from this brutal Joining me now is Detective Chief


Inspector Leanne Pook from Avon and Somerset Police -


she's the lead officer in the South West on FGM


and was at today's conference. You've been the lead officer in the


Selt west. Do you think this is a fighting tide? Can you win against


this? I absolutely believe we can. We have developing a really strong


relationship with affected images. Some really tremendous individuals


within these communities that are trying desperately hard to educate


people about the half-point winters. If I didn't believe that we could


engage together, I wouldn't be here. -- to educate people about the


health risks. Prosecution is one part of a really bigger and much


more complex approach to ending FGM. Anybody would tell you that


education and prevention is priority. Some of our job is around


prevention and education. You've been here for five years, the


communities are crawling, how do you come -- how do you combat this? --


the communities are growing. If it were done to police to do all the


policing... Does the community police itself? You don't have to


rely on the community to come forward with these sort of stories.


have to rely. We do not get enough have to rely. We do not get


intelligence from the communities intelligence from the communities


and we are trying to address that. We're performing these


relationships. You get information and you work towards amending


have mutual trust. These people have mutual trust. These people


often come from countries in which police are not to be trusted. It is


a slow burning piece of work. You do not gain trust and mutual was begged


overnight. We are getting there. -- mutual trust overnight. What about


the men in the community? How are you targeting them? The has-beens


and real progress with the men. They are posting in their own way. Quite


often they work alongside the woman but not publicly. Increasingly, we


are involving men and young men as well. That is very important. We


have challenges, particularly youth charities, who have really good


representation of young men that are tomorrow's dads. Holiday period is


coming in. This must be a time when you monitor family is coming apart.


Did I feel like they are being targeted when you visit them? I


think they might. How do you combat that? Through dialogue and


discussion. As a police officer that would like to integrate probably in


these communities and stand alongside them, I don't only go and


speak to them about FGM. I've become a no decrease in that community and


that's happy you begin to develop these relationships. -- I've become


a known face in that community. We don't have a different approach. We


have a series of risk factors to look at and apply to risk


situations. The world in general is uncomfortable with risk. FGM isn't


really like that. We are working together to try and address that.


Thank you for talking to us. Thanks for watching BBC Points West


on this Wednesday evening. Cutting off a rat run -


the plants being used to keep school And tomorrow's weather story is all


about the storm. What is the impact in the rest?


Two Avon and Somerset Police officers are being investigated


for gross misconduct after a man was mistakenly tasered in Bristol.


It's part of an inquiry by the Independent Police Complaints


Commission into what happened during the incident in January.


Our home affairs correspondent Charlotte Callen reports.


Filmed on a phone by a neighbour - this is Ras Adunbi being confronted


He was on his way home after walking his dog in Easton.


I see him every day walking his dog, he's a lovely bloke.


Police think - mistakenly - that he's someone they want to question.


Then the female officer fires her high voltage taser.


Shot in the face - Ras was taken to hospital.


Then to a police cell in Patchway - before


The incident was refered to the Independent Police


Today they've served two officers with gross


misconduct notices advising them that their conduct is now


They have always denied any wrongdoing.


Avon and Somerset Police say they will cooperate fully.


Big changes are on the way for business rates in our region.


In April, the Government wants to look again at the amount


businesses pay so that it matches changes in the property market.


For much of the west it's good news - rates will go down.


The biggest winners include south Gloucestershire,


where, on the whole, business rates are set to fall


by 10%, Taunton Deane, where it's an 11% reduction


and Swindon, where they'll go down by 12%.


But the story is very different in the West Somerset council area,


where firms are facing one of the biggest increases


in the whole country - up an average 66%.


And even if businesses are in the same street,


they could end up paying very different rates.


Clinton Rogers has been finding out more.


It is, says this Minehead businessman, the most confusing


But what he does know is that he's about to face a 28% increase


The rateable value of shops like this is set as pounds


per square metre and yet, oddly, not all figures are the same.


You only have to cross the road to see a slightly different picture


because under the new figures shops over here will have a rateable value


If you go down to the corner, there is a shop there actually


Why it must be, because we get the morning sun.


It must be a mistake and yet the valuation


Just across town, this joinery workshop is facing a 60% increase


Are you talking about losing people or what?


We've just taken on two apprentices but it's dodgy.


The average increases in west Somerset are skewed significantly


by one rise in particular - here at Hinkley Point B


The figures here are breathtaking - from ?8 million now


EDF says politely it is in talks with the Valuation Office Agency.


Council leaders in west Somerset say the Hinkley figure makes no sense.


They are an independent organisation and when we question them


about Hinkley Point B they've said, we have done the figures and this


The Valuation Office Agency says it won't comment on individual cases.


But that rateable values are influenced by a number of factors -


including the potential rental value of properties - which leaves


business owners here wondering whether spotting a unicorn is more


likely than successfully appealing the new figures.


Children say they feel safer now that a popular rat run cutting


through their primary school in Bristol has been


After parents campaigned to make the crossing safer,


the City Council decided to block off the road for 18 months


More than 300 pupils go to Ashton Gate Primary School.


Until recently, they've had to cross a busy road


to get from the playground to their classroom.


In the morning, there would be cars rushing up and down here,


people parking all over the place, it was absolute chaos.


It was a bit dangerous because you had to look


out for the cars coming across and you could have the chance


We've had some abusive drivers, we actually had a driver once stick


But this trial closure over the next 18 months means those drivers can


These planters came from a local nursery.


The council did consider barriers and pop-up bollards


but says this is a cheap, quick, effective way to close the road.


It would just make it so much easier for staff.


They won't have to worry about stopping cars.


It feels much safer and parents don't have to worry so much.


When the planters first appeared, they did cause some confusion.


Others are angry that it's a full time closure.


Children are at school from 8:30am-3:30pm so I think that


Not all the time, not when the school's closed


This is a bit of an experiment - the council wants to


But for now drivers will have to find another way round.


Bristol City take on Fulham tonight at Ashton Gate


City are currently one place and two points above


They'll have to do without their leading scorer Tammy Abraham


who is out for at least two to three weeks with a leg injury.


A Bristol teenager has moved a step closer to a career in Formula One


after being snapped up by the McLaren racing team.


They've signed Lando Norris up to their young driver programme,


saying he's a "fabulous prospect" in the sport.


This year the 17-year-old will take part in the European


Formula Three series - where Lewis Hamilton once raced.


What? Just the excitement. You don't know what to do with that.


The Cotswolds is often used as a filming location.


In fact, Northleach was recently used for JK Rowling's


But now the town is the location for a new BBC mockumentary that's


It's written by and stars a brother and sister from nearby Cirencester


who wanted to show a different side of the Cotswolds.


Here's our Gloucestershire reporter, Steve Knibbs.


Northleach - a textbook Cotswold town.


And in This Country it's home to cousins Kerry


I was walking in the Co-op and he came out and he said after year and


I said, no, after you. He's so humble.


In real life Kerry and Kurtan are brother and sister


What's it like to work together as brother and sister? It's really


annoying. Our mum has two split up a reverse. You're really annoying. No,


you're really annoying. The show isn't the view


of the Cotswolds that you'd normally expect -


and that's deliberate. You love the Cotswolds. We want to


do shall decide that we knew and grew up with. -- we wanted to show


the side that we grow up with. We love living here and wouldn't want


many big characters. You find out a many big characters. You find out a


lot about people and provide to stand.


So you get to hear about the frustrations of the annual


scarecrow competition, their excitement at the death


of a teacher they hated and meet the locals like Mandy -


Who is that? That is grant from Eastenders.


But many of the stories are based on Daisy and Charlie's


real life experiences - like this...


Somebody has been throwing fruit at my house. We have a tree growing up


in our garden and we had so many children throwing fruit at ever has.


My dad was just Jason. This Country reflects the rawness


of real life and definitely isn't family viewing


so hasn't been everyone. But how's it gone


down in Northleach? I think that the language could be


toned down. If you don't think that this is a documentary, it is just a


comedy programme done well. People have been amazing and it means so


much trust. It is a dream come true. But do you think your impact on the


image of the Cotswolds will be? Getting chucked out. Getting fruit


thrown at us. Yet, getting pretty thrown at us.


Daisy and Charlie's irreverent take on where they grew up, This Country,


is on iPlayer and on BBC One on Saturday nights -


you think? It's great. I love the you think? It's great. I love the


fact that you can have a drive-bys with plums!


Let's find out if Storm Doris is approaching?


Yes, she is approaching. That will be taking place in the course of


tomorrow. The forecast is dominated by the windy conditions. We will all


weather in the morning. Once that is weather in the morning. Once that is


out of the way, the afternoon will be greatly improved and beat try and


breaker. It will remain decidedly windy. The Met office has two


warnings for our ever. The yellow warning as for the whole of the


Points West region. In the north of Gloucestershire, that is an ample


warning. The average north of the, into the Midlands, it could be


pretty dangerous for the winds. There is potential for damage and


Eagles to be knocked over. -- and vehicles knocked over. Towards the


north-west, that is Storm Doris forming quickly. That is a weather


bomb as you read in newspapers. These and other areas is where the


hazards are combined with strong winds, potentially destructive


spell. -- potentially destructive snow in Edinburgh. For the rest of


this evening, the winds are already gathering attention. They will


continue to be prominent throughout the night. Outbreaks of rain


throughout the region. Throughout the night, a cold front is coming.


Storm Doris is starting to gather pace. It will have been a mild bout


-- a mild night. The winds will be behind the rain and it will be


perhaps 50 mph. Some areas potentially 60, even more. The


coastal fringe of the Bristol channel. Equally in other areas were


there as elevation. That could bring some trees down and bring a threat


to high sided vehicles in the M5. Temperatures tomorrow will be mild


nonetheless. It might be a decent enough story. Yet, he just got to


get tucked away first. Thank you very much for that. Storm Doris. He


just slipped those terms in to the vernacular. Join us later on.


Good job, guys. We totally nailed it.


This year, fundraising kits are going to be sent through the post.


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