Episode 11 Family Finders


Episode 11

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Families can be driven apart for all manner of reasons.

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I had no information at all about where my mum went.

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And when you do lose touch with your loved ones...

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You don't know who you are, where you've come from.

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..finding them can take a lifetime...

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I might have a brother that's still living here.

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..especially when they could be anywhere - at home or abroad.

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And that's where the family finders come in,

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from international organisations...

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Hi, it's the Salvation Army Family Tracing Service.

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..to genealogy detective agencies...

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For someone to say that it's changed their life,

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it makes coming to work really, really special.

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..and dedicated one-man bands.

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It's a matter of how much effort you really want to put into it,

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how badly you want to solve the problem.

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They hunt through history to bring families back together again.

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Finding new family is wonderful.

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In this series, we follow the work of the family finders...

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Suddenly, you get one spark of breakthrough and there they are.

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..learning the tricks they use

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to track missing relatives through time...

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I didn't think I'd ever find sisters but I have.

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..and meeting the people whose lives they change along the way.

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I've been waiting to meet John my whole life.

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Since we've met, I feel part of a family again.

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You've just completed my life for me.

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Families can lose touch for all sorts of reasons.

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A relative may have moved abroad,

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sometimes people just drift apart,

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but in the most extreme circumstances,

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families must make the ultimate sacrifice and split up

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because it may be the only route to a better and more secure future.

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Today, we follow two such cases.

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Iwan's search is for the birth mother who gave him up

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as a three-day-old baby, in order to give him

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the opportunities in life she felt she couldn't provide.

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"You may decide to tell Ewan all this yourselves one day

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"or you may give him this letter to read.

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"But, in either case, he can be assured

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"that his mother was very concerned for his future welfare."

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I couldn't just...turn away and not look at him

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and not at least have one cuddle.

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So, I did, and I fell in love with him.

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I'm going to cry now.

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And we meet Hussin who,

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after the trauma of fleeing a home being torn apart by civil war,

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left his family behind and put his own life on the line

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in search of a safer future for them all.

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I'm started crying, she started crying, my mum.

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Everybody started crying because I know this journey is very bad.

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Maybe you die, maybe you lose your life, it's not very safe,

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but I have to.

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36-year-old Iwan Williams grew up in Lincoln.

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From a young age, his parents were open

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about the fact they had adopted him.

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They told us the story about how a baby comes from Mummy's tummy

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and all that sort of thing and they said, "Well, you didn't,

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"but we still love you

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"and your natural parents couldn't keep you for whatever reason."

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I, at least, have the memory of being very confused.

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There's a huge sense of, "Well, who am I?"

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that sort of lingers over you.

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It wasn't until Iwan was in his late teens

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that he learned some details about his birth family.

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His adoptive father gave him a letter

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he had been keeping for him since his adoption.

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In the letter were details about my natural mum and my natural dad

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and the circumstances around my birth.

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It says, "Dear Mr and Mrs Clark, you already know that Daniel was born

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"at the Pilgrim Hospital, Boston, and his delivery was normal.

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"Sarah, Daniel's mother, is a 15-year-old grammar school girl

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"who had home tuition during her pregnancy.

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"Sarah's family were very supportive

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"and offered to help her care for her baby,

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"but she felt she was too young to give him the security

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"and upbringing that she should wish him to have.

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"You may decide to tell Iwan all this yourselves one day

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"or you may give him this letter to read but, in either case,

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"he can be assured that his mother was very concerned

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"for his future welfare."

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I think I was dumbfounded when I first got it.

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It's like, "Oh, this is a bit of real information about ME." Um...

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But it's on paper. That's weird.

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Another couple of years passed before Iwan resolved to act

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on the information he had been given about his adoption.

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I decided I wanted to find out a bit more about her

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and I looked into the process of finding out her name

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and all this sort of thing

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and I came across something called the Adoption Contact Register,

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which you pay £10 or £15 to and they tell you

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whether your natural parent or parents have put their names

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on this register so, in effect,

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giving you the permission to contact them.

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And she HAD put it on there.

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Having the name of my mother given to me

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by this Adoption Contact Register goes in the face of all the...

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all of the fear that you have,

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all of the, "They didn't want me", and all the rest of it.

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It says, "Actually, get in touch if you want."

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Iwan now knew his birth mother's married name, Sarah Wroot,

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and an address.

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He had everything he needed to make contact but then, he hesitated.

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I just kept that information for years. I didn't do anything with it.

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I think it takes a lot of courage to do it.

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And I think, I think I had to grow up a bit more

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and probably get rid of a lot of the fear of,

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"Who are these people and why did they give me up?

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"Do they actually want me?"

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After going to university, Iwan eventually ended up in London

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and began a career in recruitment.

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After a few years of working in the city,

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he decided to take a break from the rat race.

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It was then, just over two years ago,

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that his thoughts turned again to his birth mother.

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After having decided that...

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..I would change the course of my life, or working life,

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I'd had a chance to have some time not working

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and it became apparent that actually finding out who I was

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was more important, at that particular time, than anything else.

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Iwan's first port of call was to return to the adoption agency,

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where his birth mother had left her details several years before.

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The beginning of the search was going back to the letter

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from the Adoption Contact Register,

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getting her address from there and trying that out.

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So, after 34 years of having no contact with...

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..either of my natural parents, I'd written this card.

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I knew that the first name that I'd been given was Daniel

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and I think I wrote on the card the name that she'd given me

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and my date of birth, so then she would be under no illusions

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as to who it was and why this random card came through the post.

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After posting the card, Iwan heard nothing back.

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And I think it was maybe three weeks, a month later,

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I thought if there was going to be anything,

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it would have been by now and then I had the thought,

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"Hold on, that address was really, really old.

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"How do I go about finding out more about this?"

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Realising the address he got from the Adoption Register

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could now be years out of date,

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Iwan's next step was to ask his local council for help.

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So, I approached Tower Hamlets Council,

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where I was living at the time and they said,

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"Yes, you can apply for a thing called a birth record."

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They gave me this, which is an adoption case sheet,

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which is enormous and has all sorts of details about who she was

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and how old she was and where she lived.

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Lots of health stuff, where her doctor was and how healthy she was.

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I was getting a picture of her through this

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and through the original letter I got

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when I was 16 or 17, or however old I was.

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And I think, when I had this, when I got this adoption record,

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that was when it solidified in my mind, without any doubt then,

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after I had all of this, it was,

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"Right, I'm definitely going to find her."

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With every new piece of information,

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Iwan was building up a better picture of his birth mother

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but he was still no closer to finding her.

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It wasn't until he met an amateur genealogist online

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that it looked like his search might finally come to fruition.

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It was only a few days after meeting Iwan

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and I said to him, "Do you want to call me Mum?"

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And he did straightaway.

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Not every quest to reunite a family

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starts with a search through the records.

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Hussin Zahra knew exactly where his loved ones were,

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but had to overcome barriers separating them

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which were both physical and political.

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Just five years ago, Hussin and his family

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lived comfortably in the Middle East.

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I grew up in Syria.

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It's very nice place and everybody has own house and own business.

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And I tell you, is very nice city

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and the summer, you can get all the fruits there, you know.

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Everything is ready there and everything you can get it easily,

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because the land is very good.

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I married my wife 19 years ago

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and I bring the children

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and I have six children - four girls and two boys.

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And I start also to build my work there, in a shop,

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a big shop in appliances for houses.

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And the business is very good.

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But, in 2011, war broke out in Syria,

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when a democracy demonstration ended in violence,

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which spiralled into civil unrest.

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EXPLOSION

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Life in Syria became unbearable for much of the civilian population,

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many of whom started to leave the country to seek safety,

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crossing the borders of Syria into the neighbouring nations

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of Jordan, Lebanon, Turkey and Iraq.

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More than 4.5 million people have fled Syria

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since the start of the conflict,

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making it one of the largest refugee movements in recent history.

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Hussin made the difficult decision

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that his family should leave their home in Syria

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and seek a new life in another country.

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Too much guns and too much bombs and stuff.

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Very dangerous and I cannot leave and they starve, my children,

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so I take the decision

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everybody have to go from my country straightaway.

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I leave everything.

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Just one day, I tell them, "You have to be ready tomorrow.

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"We'll start to go because, you know,

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"there's no guarantee in the next day what happens."

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Actually, it's very hard to leave your house

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and you leave the business and you leave your farm and everything

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because all my life, I build all these things,

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so just one day, I lose everything.

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It's very hard for me to leave everything but I have to

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because I need to save our lives, I have to save my children's lives.

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It's not very easy.

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Together, Hussin and his family made it

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as far as the relative safety of Egypt

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but they decided there wasn't a future for them there either.

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So, I tell my wife I have to go from this country

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to look for another country.

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Hussin made the heart-wrenching decision to leave his wife, Sana,

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his four daughters and a baby son alone in Egypt.

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Hussin planned to make the dangerous 2,000-mile journey

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to the UK, in the hope of finding asylum

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and safety for the whole family.

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But he wasn't going alone.

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He was taking his nine-year-old son, Mohammed,

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and his ten-year-old nephew, Ali, with him.

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I decided with my wife to go from Egypt to England

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but when I need to go to England, it's long way.

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Everybody crying, you know.

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Of course, it's not like this, you know, to go.

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I'm started crying, she started crying, my mum,

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everybody started crying,

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because it's no guarantee to see us again.

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Maybe I lose my life in the sea.

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Maybe I lose it for another way, I don't know. So, it's...

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When you start to go, the decision is very, very difficult, you know.

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Hussin paid to make the perilous passage

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across the Mediterranean Sea,

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a journey that had already claimed the lives

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of hundreds of other refugees.

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I know this journey is very bad. Maybe die, maybe you lose your life.

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It's not very safe, but I have to, so I go in the ship.

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I stay in the sea around 12 days, but in these 12 days,

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I cannot forget ever in my life, because it's very, very, very hard.

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The journey was long and frightening and, after four days,

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the passengers ran out of food and water.

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The people there, they lied to us.

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They tell us, "There is food, there is drink, don't worry.

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"Just three or four days the trip, and very safe."

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They lied to us and we stay in this trip 12 days.

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Four days in this twelve days, four days,

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they don't know where we'll be going, you know.

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They lost in the sea and they finish the water and they finish the food.

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I take some food with me, I take some water with me,

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but all is finished and, you know, I try to save the water and food

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for my son and for my nephew, but, you know, it's finished.

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After 12 harrowing days at sea, the boat landed in Italy

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and from there, they travelled over 1,500 miles to Calais.

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After paying for one night in a hotel,

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Hussin's money had finally run out and they were forced to join

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the hundreds of other refugees living in makeshift camps.

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And Calais, also, we stay 15 days there,

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but it's my money finished there,

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and all the people, like refugees, they need help.

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I feel very, very difficult. I know it's very hard for me and for them.

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Hussin, his nine-year-old son and his nephew were stranded,

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sleeping rough in Calais.

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It had been over a month since he had left his family in Egypt.

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He couldn't legally get to Britain and he couldn't go back to Syria.

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Life is very difficult there and I cannot manage to leave there.

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Hussin had risked everything to make it to the UK

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to give his family a better future,

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but now it looked like his gamble had fallen short,

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just in sight of the shores he was seeking.

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36-year-old Iwan was looking for the birth mother

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who had given him up as a baby so he could have a better future.

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For anybody, the desire to meet a natural parent is just inherent.

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But Iwan's search had hit a dead end.

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He turned to the internet for help.

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And came across a group, run by some amateur genealogists,

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and one of the people in the group told me

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that because my mother's first married name was so unusual -

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Sarah J Wroot, which has that unusual spelling

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with the W on the front of it -

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that it was very easy for her to be found.

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In fact, it took just a few hours

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for the internet genealogist to find a match,

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but with another chance to meet his birth mother, Iwan hesitated again.

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He asked the genealogist for advice.

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As soon as she told me, she asked me, "What are you going to do?"

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And I said...

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I think, in the message box, I wrote, "Argh, I don't know!

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"What SHOULD I do?" And she said, "Well, you could write a letter."

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I said, "No, YOU write it." And...

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I was all nerves then. I think I was...

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I think I remember writing that and physically shaking,

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being so nervous.

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And she said, "OK, I'll write a letter for you."

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The amateur genealogist wrote to Iwan's mother, Sarah,

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and awaited a response. The wait wasn't a long one.

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A couple of days later,

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Iwan and Sarah were speaking on the phone for the very first time.

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My world just exploded.

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I was shaking from head to toe, I was in tears, I was happy,

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I was...shocked, scared.

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I was all over the place! I was a mess - a happy mess!

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We spoke and we spoke for something like...

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'Oh, it was a ridiculous amount of time. It was hours.'

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And we chatted on social media for about the same length of time.

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It was something like four or five hours,

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so I don't think either of us got any sleep that night.

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'It was like finding your best friend, in a really gentle way.'

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It was exceedingly significant.

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I'd never felt close to anybody, really,

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'um, not growing up - at least, not for a long time.'

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And...suddenly having this...

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..you know, all-encompassing conversation

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about the whole of my life...

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um, with this woman I'd never met who was my mother...

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..was amazing.

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34 years after he had been given up for adoption,

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Iwan had finally found his birth mother, Sarah.

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And now they had made contact,

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Iwan learned the full story of why he had been put up for adoption.

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It began when, as a teenager, Sarah discovered she was expecting a baby.

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I was really scared. I was 14, you know.

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I was so confused, so I hid it for as long as I could.

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I was getting dressed and Mum walked in and saw my tummy

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and she went back upstairs and, bless her,

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the only thing she could say was,

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"Have you been doing something you shouldn't?"

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So, yeah. And then it all came out.

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Although her family were supportive,

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Sarah had to make a decision about whether to keep her unborn child.

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My mum and dad said it was totally my choice but if I kept him,

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I'd be responsible for bringing him up,

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looking after him and everything,

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because my mum needed to work and dad as well.

0:19:390:19:43

Um, so he would be totally my responsibility. Um...

0:19:430:19:49

But I made the decision that he was going to be adopted

0:19:510:19:54

cos I couldn't give him a proper family, I couldn't give him a dad

0:19:540:19:57

and a mum, you know, in a secure...

0:19:570:20:00

..environment. It was all about what HE needed

0:20:010:20:05

and it wasn't HIS fault that I got pregnant,

0:20:050:20:08

but he was a little boy that needed security

0:20:080:20:11

and I wanted him to have more than I could give him.

0:20:110:20:15

I'd made the decision, before I went in to give birth,

0:20:160:20:19

that I would have him

0:20:190:20:21

and I wouldn't look at him and I wouldn't cuddle him,

0:20:210:20:24

cos I thought, "I'll get too attached and it will be too hard."

0:20:240:20:28

And I gave birth to him and I just had to hold him.

0:20:290:20:32

I couldn't just turn away and not look at him

0:20:320:20:36

and not at least have one cuddle, so I did, and...

0:20:360:20:41

Yeah, I fell in love with him.

0:20:420:20:45

I'm going to cry now.

0:20:450:20:47

I did, I fell in love with him.

0:20:500:20:52

SHE SNIFFS

0:20:520:20:55

And I haven't stopped loving him since.

0:20:550:20:57

I can still feel it.

0:20:590:21:01

I've got a photo of me holding him in the hospital in the bed,

0:21:010:21:05

on my shoulder, and I can still feel.

0:21:050:21:08

You never lose that. Yeah...

0:21:080:21:11

Sarah named her baby boy Daniel

0:21:130:21:15

and cared for him for three days in hospital.

0:21:150:21:19

Eventually, the time came to leave Daniel.

0:21:190:21:22

The day my dad came and picked me up, I was in bits.

0:21:220:21:26

The ward sister had come into the, um, the room...

0:21:260:21:30

..and wanted to take Daniel away

0:21:310:21:33

before my dad came and picked me up, and I wouldn't let her.

0:21:330:21:37

I said, "No, he's staying with me

0:21:370:21:39

"until my dad gets here and takes me home."

0:21:390:21:41

And Dad came in. Poor old Dad.

0:21:430:21:46

Watching me, I think that was the hardest bit for him.

0:21:460:21:49

I was just a mess and he had to be strong and take me home

0:21:490:21:54

and that was...

0:21:540:21:56

The worst bit was walking out of the hospital

0:21:560:21:58

cos I felt like I was abandoning him.

0:21:580:22:01

The guilt is less now

0:22:010:22:03

but you never stop feeling guilty ever.

0:22:030:22:07

Sarah moved on with her life

0:22:090:22:12

but the baby boy she had to give up was never far from her thoughts.

0:22:120:22:16

I got married at 19 and then, two years later,

0:22:170:22:21

I had my son Jonathan and we were in Peterborough then

0:22:210:22:26

and I remember coming home.

0:22:260:22:29

I panicked cos I thought, "Oh, I'm responsible for this one."

0:22:290:22:34

I rang my mum and I said, "I need you."

0:22:350:22:37

Mum came over and I can remember saying to my mum,

0:22:370:22:41

with tears down my face, "I can keep this one. This one's mine."

0:22:410:22:45

Yeah, that was hugely emotional. It helped heal the hurt that...

0:22:460:22:51

Because I had Daniel and I had nothing to love at the end of it.

0:22:510:22:54

You'd think about him on his birthday,

0:22:560:22:58

you'd think about him at Christmas.

0:22:580:23:00

I'd do things with the children, you know,

0:23:000:23:03

and "I wonder how Daniel is. What does he look like?

0:23:030:23:08

"How tall is he? What does he like?"

0:23:080:23:11

You know, when the kids are having a strop, "I wonder if HE has a strop."

0:23:120:23:16

You know. You always... He's always there, in the back of your mind.

0:23:170:23:21

I wonder...

0:23:210:23:23

And I think the biggest thing was, "What does he look like?"

0:23:230:23:27

34 years later, Sarah was finally about to find out.

0:23:290:23:34

After the phone call,

0:23:340:23:36

neither Iwan nor Sarah wanted to waste any time in meeting up.

0:23:360:23:40

We met at London Bridge station.

0:23:400:23:43

Bless her, Mum was a bit of a wreck, but she was fine.

0:23:430:23:46

And there was lots of hugs and lots of tears and it was amazing.

0:23:460:23:49

It was the most amazing day of my life.

0:23:490:23:51

I was a bag of nerves.

0:23:510:23:53

I was stuttering and spluttering and we laughed about it in the end

0:23:530:23:57

and I kept calling him "Daniel" and he said, "It's fine.

0:23:570:24:00

"I don't care what you call me." Um, but, no... And it was...

0:24:000:24:04

It's almost like you knew each other.

0:24:040:24:06

It was really weird, it was surreal, you know.

0:24:060:24:12

A 34-year-old guy turns up, he's my son,

0:24:120:24:15

but there's a bond, there's an instant bond.

0:24:150:24:18

It was... It was amazing.

0:24:190:24:21

And we just hugged and we held hands immediately.

0:24:210:24:26

I wasn't letting go of him.

0:24:260:24:29

And it was just natural.

0:24:290:24:32

The first time I met her, I fell in love with her completely,

0:24:320:24:35

um, which sounds weird, but, you know, it's not.

0:24:350:24:39

It's perfectly natural and she's absolutely amazing.

0:24:390:24:43

It was only a few days after meeting Iwan and I said to him...

0:24:430:24:47

"Do you want to call me 'Mum'?" And he did, straightaway.

0:24:480:24:53

She asked me what I wanted to be called and I said,

0:24:530:24:55

"Well, Iwan, that's my first name. That's all I've always known

0:24:550:24:58

"and I think that's the easiest thing going forward, for me."

0:24:580:25:02

She sometimes calls me Daniel, which is funny.

0:25:020:25:05

And it's not just a mother Iwan has found.

0:25:070:25:10

He's now part of a family he never knew he had.

0:25:100:25:13

I've also met my half-sister and my half-brother

0:25:130:25:18

and they're lovely, really, really nice.

0:25:180:25:21

Loads of character, both of them.

0:25:210:25:23

I finally got my photograph of all my three children together.

0:25:230:25:28

That was a hell of a day. That was good.

0:25:290:25:31

I waited 35 years to have a photograph

0:25:320:25:38

of Iwan and Jonathan and Hannah all together with me.

0:25:380:25:41

I've inherited, I think, quite a large family -

0:25:410:25:45

certainly larger than any family I've ever known.

0:25:450:25:48

Iwan and Sarah are still in the process of catching up

0:25:480:25:52

on over 30 years of life,

0:25:520:25:55

so today, they're meeting up to share some more memories.

0:25:550:25:58

We're off to a cafe to meet Mum

0:25:580:26:00

and then we're going to have a look at the house where she grew up.

0:26:000:26:05

I've never been to any of these places.

0:26:050:26:08

I don't know, personally, the places

0:26:080:26:10

that she grew up in and all of that,

0:26:100:26:12

so it will be nice to see Boston and, hopefully,

0:26:120:26:16

the weather will clear up, but I don't hold my breath for that.

0:26:160:26:20

-Hello.

-Hello.

-How are you?

-I'm good, thanks. How are you?

-I'm all right.

0:26:250:26:29

To help fill in the years spent apart,

0:26:330:26:36

they've both brought some photos,

0:26:360:26:39

including one of a teenage Sarah

0:26:390:26:42

just a few months before she gave birth to Iwan.

0:26:420:26:45

-That was doing an operatic...

-Oh, yeah.

0:26:480:26:51

-I was actually pregnant with you then.

-Wow! I'm in there.

-Yes.

0:26:510:26:56

But no-one knew.

0:26:560:26:58

-And these are ones from later.

-Oh, look!

0:26:580:27:01

-You're so cute!

-Mmm.

-You're very much like that now.

-What?

0:27:030:27:09

-Like making a mess?

-Loud and lairy!

-Yeah.

0:27:090:27:11

THEY LAUGH

0:27:110:27:13

We're just very content where we are now.

0:27:130:27:17

When we first saw each other and everything,

0:27:170:27:20

it was a bit...up in the air

0:27:200:27:23

and it was very emotional and it was a rollercoaster,

0:27:230:27:26

but now we're just so comfortable with everything.

0:27:260:27:29

We're just like any other family members, any other mum and son.

0:27:290:27:33

It's just comfy, it's good to be with each other

0:27:330:27:37

and have each other in each other's lives, just natural.

0:27:370:27:41

To have a mother who is... who's remarried

0:27:420:27:45

-and also been very open about it...

-Mmm.

-..is a really rare thing.

0:27:450:27:49

I was never going it hide...

0:27:490:27:51

-I can't imagine you being ashamed of it or hiding it either.

-It happened.

0:27:510:27:56

-It was an accident.

-Yeah.

-And here we are.

-Yeah.

0:27:560:27:59

-All done.

-Yeah, I know.

0:27:590:28:01

-And I'm very pleased, I'm very happy.

-Yep, so am I.

0:28:030:28:06

The next stop for mother and son is the house where Sarah grew up,

0:28:090:28:12

where she discovered she was pregnant with Iwan

0:28:120:28:15

and where she made the decision to give him up

0:28:150:28:17

so he could have a better life than the one she could have provided.

0:28:170:28:21

Crikey, this brings back memories!

0:28:230:28:25

I bet it does.

0:28:250:28:27

-There it is.

-This one here?

-Yeah. It hasn't changed much.

0:28:280:28:31

That's where you lived. It looks like a lovely house.

0:28:320:28:35

-It was a happy house.

-Yeah.

0:28:350:28:37

-Yeah, although we went through some emotional times.

-Sure.

0:28:370:28:41

Does it bring back a lot of memories for you, coming back here?

0:28:410:28:44

Yeah, and it's not as hard as I thought it was going to be.

0:28:440:28:47

-That's nice.

-I think, now, cos I've got you...

-Yeah.

-That's...

0:28:470:28:51

That's the main thing.

0:28:510:28:52

..put all that into perspective,

0:28:520:28:54

cos I thought, "Golly, is this going to be really emotional

0:28:540:28:58

-"and difficult?" And it hasn't been.

-I wondered if it would be that.

0:28:580:29:01

-It feels like it's the right thing to do now.

-Yeah.

-Yeah.

0:29:010:29:04

-I know what you mean.

-Cos we're both in the place

0:29:040:29:06

-where we can deal with it and cope with it and...

-Yeah.

-Yeah.

0:29:060:29:10

Now I feel like I certainly have a mum

0:29:120:29:15

who I can talk to about anything, which is amazing.

0:29:150:29:18

I've never had that before.

0:29:180:29:20

Iwan coming back, it has made me think, "What if, if I'd kept him?"

0:29:200:29:25

But if I had kept him, I may not have met my ex-husband

0:29:270:29:30

and had Jonathan and Hannah, so I've got no regrets.

0:29:300:29:33

And both of us have said what happened happened,

0:29:330:29:36

the past is the past, what we've got now is the future

0:29:360:29:39

and that's the important thing.

0:29:390:29:42

Since meeting my mum, I'm a lot more settled in myself

0:29:420:29:46

and I definitely have a sense of identity.

0:29:460:29:48

It's really nice having someone in your life

0:29:480:29:51

who you look like and that you ARE like.

0:29:510:29:53

I think you grow up with discussions about nature versus nurture

0:29:530:29:57

and you might have these ideas about it

0:29:570:30:00

but you really don't have any clue

0:30:000:30:01

about what that really means, practically...

0:30:010:30:04

..or emotionally, and then, finally, for all of that to sink into place,

0:30:050:30:09

-is amazing.

-Now I've got him, Iwan's here forever.

0:30:090:30:14

SARAH LAUGHS

0:30:140:30:16

Yeah, we've always said we'll never lose each other again. Yeah.

0:30:160:30:20

He's family.

0:30:200:30:22

Hussin Zahra, along with his nine-year-old son, Mohammed,

0:30:320:30:36

and his nephew Ali, had left their family in Egypt,

0:30:360:30:40

after fleeing their war-torn home in Syria, in search of a better future.

0:30:400:30:45

Hussin was heading to the UK

0:30:450:30:47

to secure asylum and safety for his family,

0:30:470:30:49

but had been stuck in Calais for a month.

0:30:490:30:52

With the very last of his savings,

0:30:520:30:54

he decided to take his biggest risk yet.

0:30:540:30:56

Some people, they tell us, "You have to go only in this way,

0:30:560:31:00

"by lorry, because no way to enter the UK, only in this one."

0:31:000:31:05

So, they took us and they brought us in the lorry

0:31:050:31:10

and we enter the UK like this.

0:31:100:31:12

When we reach the...the UK,

0:31:170:31:20

and I start knock the lorry from the back.

0:31:200:31:24

I start to knock too much, to open to the door for us to go out.

0:31:240:31:29

You know, I stay in this lorry around 12 or 13 hours, you know.

0:31:290:31:34

It's very difficult.

0:31:340:31:36

But there is some traffic and there is some people in the car,

0:31:360:31:41

he hear the voice when I talk in the lorry,

0:31:410:31:44

so they call the police and the police later on,

0:31:440:31:47

he stop the lorry and we go off from the lorry like this.

0:31:470:31:53

Off the ferry and in the UK,

0:31:530:31:56

the lorry was pulled over by the police

0:31:560:31:58

and Hussin, his son and his nephew were taken into custody.

0:31:580:32:01

When the police opened the door and they tell us, "Come out," I'm happy.

0:32:030:32:09

They saw I have two children and me, straightaway take us,

0:32:090:32:14

put us in the car and take us in safe place, you know.

0:32:140:32:20

Hussin and the boys were allowed to stay in the UK

0:32:200:32:23

while their applications for asylum were processed.

0:32:230:32:26

They settled in Birmingham

0:32:260:32:28

but, although Hussin and the boys were safe for now,

0:32:280:32:31

the rest of their family were still stuck in Egypt.

0:32:310:32:34

When I arrive in England,

0:32:340:32:36

I feel very, you know, afraid, about my family,

0:32:360:32:40

because I leave them there and they don't have anything there.

0:32:400:32:44

They don't have enough money to eat.

0:32:440:32:46

2,000 miles away, and fearing for the family he had to leave behind,

0:32:460:32:52

Hussin felt powerless. But there was one glimmer of hope.

0:32:520:32:56

I reach this city and I contact the Red Cross.

0:32:560:33:01

Er...

0:33:010:33:03

And they start help me about to join my family here.

0:33:030:33:10

The British Red Cross is one of the world's best-known

0:33:110:33:15

international humanitarian organisations.

0:33:150:33:18

Relying on a huge global network of volunteers,

0:33:190:33:22

they provide help to people in crisis, both in the UK and overseas.

0:33:220:33:28

There about 17 million volunteers globally.

0:33:280:33:32

In British Red Cross, there are about 30,000 volunteers,

0:33:320:33:35

all in local areas, doing different services,

0:33:350:33:38

like independent living, emergency response,

0:33:380:33:41

first aid and, of course, international family tracing.

0:33:410:33:45

They are committed to restoring contact between families

0:33:450:33:49

separated by armed conflict, disaster or migration.

0:33:490:33:53

We've reunited people

0:33:530:33:55

from all over the world, from Afghanistan, Syria, Eritrea,

0:33:550:34:00

Ethiopia, Sudan - everywhere, really, everywhere.

0:34:000:34:04

We always rely on the local expertise

0:34:040:34:07

of the volunteers on the ground in different countries to help us,

0:34:070:34:10

and every country has a different way of tracing.

0:34:100:34:14

The Red Cross tracing service handle over 1,000 cases a year,

0:34:140:34:19

finding and reuniting families.

0:34:190:34:21

And it was to the Red Cross, that Hussin now turned for help.

0:34:210:34:25

But he had no idea

0:34:250:34:27

if they would be able to reunite him with his family.

0:34:270:34:30

Hussin had claimed asylum on arriving in the UK

0:34:310:34:34

and that's a very complex process in itself,

0:34:340:34:38

because you have to prove to the Home Office

0:34:380:34:41

that you fled persecution and you're interviewed

0:34:410:34:45

and everything you say is being cross-checked.

0:34:450:34:48

So, once you are granted protection in the UK,

0:34:480:34:53

when you have refugee status, then you become eligible

0:34:530:34:56

to apply for family reunion, but the criteria is very narrow,

0:34:560:35:00

so it's another complex process that starts.

0:35:000:35:02

Every day it took for Hussin's application for refugee status

0:35:040:35:07

to be considered, was another day apart for the family.

0:35:070:35:10

Finally, it was confirmed.

0:35:100:35:14

But that was just the beginning of a complex process

0:35:140:35:17

to bring the rest of his family to the UK

0:35:170:35:19

that had no guarantee of success.

0:35:190:35:22

Red Cross support worker Fabio took on the case.

0:35:220:35:26

When Hussin approached us

0:35:260:35:28

in the first place, he was absolutely lost

0:35:280:35:32

in a sense that he said,

0:35:320:35:34

"I don't know what to do." At that time,

0:35:340:35:36

he was looking to apply for his family to come to the UK,

0:35:360:35:40

so to go through the family reunion process, which is a complex one.

0:35:400:35:44

He had no access to legal advice and there is no free legal advice

0:35:440:35:50

for such situations and that was challenging.

0:35:500:35:53

But immediately, it did emerge that his worry was about his family

0:35:530:35:58

and I think what he told us, at that stage,

0:35:580:36:00

was an incredibly worrying situation.

0:36:000:36:04

A huge international team was involved with the case.

0:36:040:36:08

Our aim was, obviously, to reunite Hussin with his wife

0:36:080:36:11

and the rest of his children, so it was quite a massive effort, really,

0:36:110:36:17

not just for us, here in the branch in Birmingham,

0:36:170:36:19

but also for our colleagues in London, in our head office,

0:36:190:36:23

the family reunion travel assistance team

0:36:230:36:25

and, indeed, our partner agency in Egypt, in this case.

0:36:250:36:29

So, a number of people involved, all focussing on the same problem.

0:36:290:36:33

Trying to get families back together

0:36:340:36:36

means getting approval from a string of government departments,

0:36:360:36:40

such as immigration, visa and border control.

0:36:400:36:43

Applying for family reunion

0:36:430:36:45

when you are a refugee is a very complex process.

0:36:450:36:49

Gathering relevant documents

0:36:490:36:51

to be able to prove that you are who you say you are,

0:36:510:36:54

that you are related to your family members,

0:36:540:36:57

as you say you are related,

0:36:570:36:58

that you're married to your wife or your husband,

0:36:580:37:01

because the Home Office asks for original documents

0:37:010:37:04

and that can be very tricky for families who have been on the move,

0:37:040:37:08

who have had to flee, if these documents existed, actually,

0:37:080:37:13

because in some of the countries,

0:37:130:37:15

there are no birth certificates or marriage certificates.

0:37:150:37:18

The final stage of the process involved, first of all,

0:37:180:37:22

making sure that there were no other obstacles.

0:37:220:37:24

100 telephone calls, maybe,

0:37:240:37:27

and numerous emails with our head office

0:37:270:37:29

and communicating that back to the family here,

0:37:290:37:31

back to the family in Egypt,

0:37:310:37:33

so all of those things were behind the scenes

0:37:330:37:37

before we actually met the family.

0:37:370:37:40

It's been seven months since Hussin left his wife and children in Egypt

0:37:410:37:45

and started his epic journey to the UK.

0:37:450:37:48

Today, his family is finally making the same trip,

0:37:480:37:52

except they are making their journey by plane.

0:37:520:37:56

With the help of the Red Cross,

0:37:560:37:58

they have been granted permission to join Hussin, Mohammed and Ali.

0:37:580:38:02

It's long time, you know, I don't see them

0:38:050:38:07

and it's more than, now, seven months. I very miss them, you know.

0:38:070:38:13

It's too much I miss them, so I wait,

0:38:130:38:16

but at least now they come here now together

0:38:160:38:21

and we'll be same, we'll meet again all the family.

0:38:210:38:24

THEY SPEAK IN NATIVE TONGUE

0:38:360:38:40

HE SPEAKS IN NATIVE TONGUE

0:38:480:38:50

THEY SPEAK IN NATIVE TONGUE

0:38:520:38:55

To see my family, to hug them, I'm very happy, you know, very happy.

0:39:090:39:13

Really amazing, I think,

0:39:130:39:16

and privileged to be a witness of that, really -

0:39:160:39:19

seeing that sense of coming together again after such a long time

0:39:190:39:23

and, more than anything else,

0:39:230:39:25

the idea that we are safe, a sense of safety.

0:39:250:39:28

The Red Cross will be very, very fantastic,

0:39:300:39:32

because I saw from them a lot of help,

0:39:320:39:35

so I'm very appreciate to them to help me.

0:39:350:39:38

When we find people and when you hear about the first contact,

0:39:380:39:44

that feeling is just incredible,

0:39:440:39:47

because I think we can all relate to it.

0:39:470:39:50

I think most people have someone in their lives that they cherish

0:39:500:39:55

and so, when you see people actually being put back together

0:39:550:39:58

or speaking to someone for the very first time, it's incredible.

0:39:580:40:02

It's been seven months since Hussin and his family were reunited

0:40:050:40:10

and they're now building a future for themselves in the UK.

0:40:100:40:14

The horror of their time apart is fading and the joy of their reunion

0:40:140:40:18

has already become a treasured family memory.

0:40:180:40:22

Very stressed there when they wait, so when will be coming together,

0:40:220:40:27

so it's amazing, you know, amazing show.

0:40:270:40:31

It makes me feel...happy.

0:40:310:40:35

SHE SPEAKS IN NATIVE TONGUE

0:40:350:40:38

-HUSSIN TRANSLATES:

-She feels very happy

0:40:380:40:40

because it's finished the time for the...you know, the waiting

0:40:400:40:45

and for all of the bad things has gone already now,

0:40:450:40:49

and now starts a new life and everybody join with together now,

0:40:490:40:56

so they feel, she feels very happy.

0:40:560:41:00

Today, Red Cross case worker Fabio has come to visit Hussin,

0:41:010:41:05

his wife, Sana, and their children,

0:41:050:41:08

to see how they're settling into life in Britain.

0:41:080:41:11

I know it's been quite a journey to come to a new place.

0:41:110:41:15

It's a new city.

0:41:150:41:17

I just wanted to check that everyone in your family are OK.

0:41:170:41:21

Yeah, actually, everybody now they go to school

0:41:210:41:24

and they start now to be in English.

0:41:240:41:26

For 11-year-old Mohammed, having survived the warzone,

0:41:260:41:30

a treacherous journey, and eight months without his mother,

0:41:300:41:33

life is very different.

0:41:330:41:35

Hussin can finally see a safe and secure future ahead

0:41:350:41:39

for him and all his children.

0:41:390:41:41

Have you made any friends in here now, Mohammed?

0:41:410:41:44

-Do you have any friends here?

-Yes.

-Yes?

0:41:440:41:47

There seems to be a smile on your face which is nice to see.

0:41:470:41:51

-Do you like the school?

-Yeah.

-Yes? What's your favourite subject?

0:41:510:41:55

-Science.

-So you want to be a scientist one day?

-Yeah.

-Oh!

0:41:550:41:59

Very clever, you know, and he do very good in the school

0:41:590:42:03

-and everybody happy there with...

-Mmm, the teacher?

0:42:030:42:05

Yeah, the teacher, they're happy too much from him.

0:42:050:42:09

I'm just curious to know how can you see your future?

0:42:090:42:12

What would you like to see to happen?

0:42:120:42:14

To work very hard here, to build us again, you know.

0:42:140:42:18

To do some business here, to do something for the family.

0:42:180:42:22

It's incredible to see that whatever Hussin and his wife

0:42:220:42:26

and, indeed, the others in the family do is for their children,

0:42:260:42:30

to make sure that they will have a better chance.

0:42:300:42:33

Thank you very much for you.

0:42:330:42:35

-I appreciate that.

-No...

-You work very hard for my family.

0:42:350:42:40

For us, seeing families back together means a lot,

0:42:400:42:43

because it's really what gives sense to people's lives,

0:42:430:42:47

being supported by your family.

0:42:470:42:49

Hopefully, it will allow you to also build a better future.

0:42:490:42:52

We are happy when we see families back together.

0:42:520:42:55

You help us too much, you know. Thank you very much.

0:42:550:42:58

TODDLER CHUCKLES

0:43:000:43:02

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