07/06/2016 The One Show

Hello and welcome to The One Show with Matt Baker...

Tonight's show is full of people not afraid to ask the tough questions.

For instance, here's what Christine Walkden

Now, you have had... Lots of affairs and three marriages. Yes. What have

you learned from that? That's a good question! She does not pull any

punches, Christine! And our guests tonight are a man

who puts tough questions to politicians every

week on Question Time. And a woman who gets tough

with countryside criminals as TV Please welcome

David Dimbleby and Ashley Jensen! The nation woke up to some

surprising news this morning. The Queen is a massive

George Formby fan. She's word-perfect on all his songs

apparently, and this # I'm leaning on the lamp post at

the corner of the street # In case a certain little lady

comes by # O me, oh my. #

There was a list of all her favourites. Are there any songs that

you two are WordPerfect in that would surprise your friends and

family? You first. Not really but I used to have a ukelele. That's a bit

of a tangent and we like it. And I played the ukelele onto all, the

first job I did, a Christmas show that did not mention Christmas so

they could stretch it out until March. It was a very long job and I

thought I fancied learning the ukelele because it was little and it

was the one that George Formby played, not the one like a child's

guitar because they are all the rage now and apparently it is quite hip

now, like clogs. Icing bits of Mozart opera but I always forget the

lines halfway through and then I hum songs by Andrew Trevor that my

daughter has some. I won't say what they are called but they are great.

This morning I found myself whistling, it was very sunny, and

I've found myself whistling Summertime and my son was doing it

with me. He came downstairs whistling and I picked it up and he

took no notice and slammed the door and went on doing his homework. We

are going to move on from that thought, now.

Now if you lose money to a fraudster, should the banks

have to refund it if they think you haven't protected

Some senior police officers think they should not. They think you

should have taken steps to protect yourself properly. So where do we

draw the line between buying a fraudster and protecting ourselves

Buster Moxey what you think after hearing the story of a couple who

lost everything due to one text. Bees days, it is perfectly normal to

receive text messages from banks updating our accounts or checking

unusual transactions. But the texts we get from banks alerting us to

potential fraud are now themselves being hijacked by scammers,

determine to relieve us of our cash. As Bedfordshire couple David and

Jackie Groves found out. Earlier this year, they received a text that

appeared to be from their bank. It says there has been some unusual

activity on your online banking. If this was not you, please call the

fraud team. It has come from RBS and you have no reason to doubt it is

not genuine. Not at all, I dialled the number and got through to the

person. Over several calls, Jackie was convinced she was talking to a

Royal Bank of Scotland fraud investigator. He warned her that

their mortgage account was being targeted by criminals who were bank

employees. We had some money in the account but we had a facility for a

minus number, a big minus number, 130 5000. That amount represented

their life savings of nearly ?18,000, and a ?117,000 of potential

borrowing allowed against their mortgage. The bogus investigators

said it all needed to be transferred to a secure account to protect it

while the internal investigation continued. At once Jackie made the

transfer, the beef proudly boasted of his success. -- the thief. He

said, "I've got all of your money. Your wife has just hate me over

130,000. There's no way you're going to get it back, it's gone, I've got

it out of the country, you will never see it again". Then he started

laughing hysterically down the phone like a madman. Every time you think

about it, it is shocking. I'm responsible for having no...

Retirement, future, effectively. They have gone from having paid off

their mortgage with money in the bank to being saddled with debt of

?117,000. And no savings. The Coble say that if it had not been for that

first text message, they would never have fallen for the scam. Financial

fraud action UK was set up by the banks and card payment industry will

stop Tony Blake is a senior fraud prevention officer and he says

so-called text spoofing is on the right, with criminals using simple

devices like this to send text messages that replicate genuine bank

messages. This device will allow me to send a text and completely mask

where it has come from. It will attach itself to a thread of other

text messages that the person has received from the banks so it looks

like it is coming from a bank. Using his spoofing kit, Tony can send me

the exact same message the Groves received. This is Tony's text from

his phone but it looks as though it has come from RBS so I've got to

call the number. And that official looking number won't put you through

to your bank. Hello? That is very, very worrying. You have just sent me

a text purporting to be from RBS and now I've called you back and I could

be completely in your hands. It is precisely what happened to Jackie

and David. RBS has since paid them nearly ?34,000 as a goodwill

gesture. But it insists the Groves are liable for the remaining ?83,000

debt theft on their mortgage account after that fateful transfer. They

were not interested in the fact that we had been robbed. They just wanted

to make it crystal clear that it was our responsibility to pay them their

money back which I thought was a bit heartless. So how can we be certain

that text messages and even phone calls from our bank are genuine?

Chief Executive of the British bankers Association, Anthony Brown

has clearer advice. A bank would never ask you to transfer money out

of your account into another account. They would never do that.

If someone is asking you to do that, don't do it, they are conmen.

Meanwhile, Jackie and David face the prospect of paying for their home

all over again. I don't think I'm a stupid person. As far as I was

concerned, I was securing our money and now we are in that position

where, in our working lifetime, we would be paying it off. Their

retirement plans in ruins because of a single text message.

Chris is the national coordinator for economic crime. Welcome to the

show. You can't help, your heart breaks for them, this is such an

unfortunate situation. You know, my parents would react straightaway if

they saw a text like that, they would panic and phoned the number. I

do react to any of them which is probably the wrong way. What do

people do if they get these text messages? Is there anything in it to

give a clue as to the fact it is a fraud and you should not be

responding to it? That story is a really sad tale, isn't it and I see

too many of those, sadly. They have been tricked to believe that some

thing they have been sent on a text is real and it is not. Someone else

is sending an e-mail purporting to be from the bank and they believed

it and why wouldn't you? It's a normal human reaction to believe

things easy and they have been caught in the trap of the fraudster

stealing their money. It's an absolute tragedy. It is quite

obvious you are losing the battle against these nasty people who are

taking people's naivete for granted. Is it in the last 12 months, 3

million cases and there were 9000 convictions? There were 5.2 million

cases believed to be fraud from the crime survey of England and Wales

and two point 2 million of cybercrime and 750,000 reported by

businesses. Convictions is not the only measure of success. Last year,

we took down nearly 180,000 websites, e-mails and phone numbers

to prevent fraud as it was happening. If 50% of the fraudsters,

and lots of the frauds we see emanate from outside the UK, we

can't get all of them. How can't you trace the money when it has left the

bank account? It has to leave some kind of trial. It will and often it

goes to another country through five or six different bank accounts, what

we call new accounts, other people's accounts being used by criminal

fraudsters who cash out in another country and the money is gone but we

have a lot of success in arresting fraudsters and taking their money

and putting them in prison. I would not say we are losing the battle but

it is a difficult battle ground. Now you are saying customers need to

shoulder the blame themselves and protect their recounts but lots of

people are not proficient with Internet banking. It is difficult if

you don't know what you are doing and some people don't have tablets,

iPads or laptops. What happens then? At what point is it your job to

protect these people? First of all, I'm not saying anyone should

shoulder the blame. Whether or not someone gets their money back from

the bank is between them and because it is not my role as the police. We

have to investigate the crime and where possible, get hands on the

criminal, take money off them or remove their assets. It is difficult

because this kind of platform that is being created, banks are off the

high Street and people... It's going to get worse. They have to go online

and it is a world, if you can't catch these people it's a dangerous

game, do you just tell the banks not to communicate by text? I don't

think you do but looking at the physical world, like burglary and

car theft, we do things to protect ourselves, not our cars and doors

and check they are safe. You need to transpose the physical world to the

virtual. Don't believe everything you see online and don't believe

everything you see in a text. If you get a text like that from a bank,

don't phone that number, go to the bank's online fraud number or from

the bank statement and then phoned them back from a different number so

you break the cycle. Tee things will happen, either the bank will say you

ask victims of a suspected fraud and that is where you can do with it or

they will say they don't know and that is when you can report it to

us, Action Fraud, which can help you. How safe are you when you get

online to your own bank using their code, your password? From what you

say, even that can be hijacked. You move money, you pay the builder Au

grocery bill or something online. -- or a grocery bill. That comes down

to the security of the individual bank. It does. I hate all those

numbers! Matt keeps it under the mattress! I feel too slow. It is

with finished. Your time has expired! And you can't go to the

bank because there are any. That's not my fault! Thank you.

Now David, June's a busy month for you,

but before we talk about that, let's go back 22 years,

to a spoof news show which ran a trail for a far-fetched

And at ten past ten, it is Question Time live from Wembley Stadium.

Let's hear from the questioner, sorry... That's Question Time

tonight at ten past ten, on the panel, Virginia Bottomley, Tony

Banks, Sir William we smoke and Nik Kershaw. -- William Regal mock.

Back in 1994, knowable there would be a TV debate at Wembley but it is

happening in 2016. It is. What was your reaction when you first had the

idea? I thought it was Wembley Stadium which is bigger than Wembley

Arena! It is still massive. 6000 but the best picture I had, from the

person who told me it was Wembley that I had to come in a football

strip. Then I thought I would come on and do a com "Hallo, Wembley!"

LAUGHTER You should definitely do that. We

have 6000 people coming, half and half, Brexit and Remain. I think it

will be like, not like a normal Question Time, I can't say, "You in

row 175, 15 in, no, not you, the one with the glasses," it is much more

like going to one of the great Victorian debates, Gladstone or

Lloyd George and they spoke to thousands and TV just happens to be

there. That is how I'm seeing it. It will be quite different. How can you

keep order? If one side starts heckling the other it's going to be

incredible in noisy. How would you keep order? I don't know. You say,

"Come on, you're not doing yourself any good by doing that". We have got

the Prime Minister by himself, Michael Gove by himself on Question

Time. Yes, the specials. And then Eddie Izzard and Nigel Farage on

Thursday, the Day after tomorrow. It is a raft of staff at Wembley, it is

very exciting. Are you looking forward to it? I really am.

Once-in-a-lifetime. I'm going to sing... LAUGHTER

It is very interesting, the way that debate has evolved through the

years, certainly through your career as well, I do think back in 1975, we

have some wonderful footage of the last referendum... A lovely colour

palette you have got on as well, David. It is the bonnet, you know, I

have come from the hairdresser. You have seen so many years, how has it

changed for you? That was an interesting debate, that

was Tony Benn and Roy Jenkins, I virtually did not speak, they were

so skilled and they took points one after the other, and at 1.I

interrupted and Tony Benn said this was going very well until you

interrupted. The real change is, like it is all the time from

Question Time, we give much more room the voter to meet the

politician, it has become less elitist. It is not me questioning

the politician, it is the audience of 150 and the politicians are quite

nervous of that. It is much easier, however tough an interviewer, it is

much easier to deal with one person than 150 people and you never know

what is coming. It is opening up of political debate. That has happened

and I find it very exciting. It is a good thing. It is, you walk around

on the straight, and people say, thanks for that programme, they

watch it every week, and I find that very exhilarating. We were talking

downstairs, people feel a bit all at sea with the referendum and they

don't know the facts and which way to go. How important is a television

debate like this? All the issues will come up and maybe this will

help people gain a better understanding. It is of utmost

importance, the campaign has been very much out in the open and people

are having their opinion and people are shouting back their opinion, it

is very open and I think that is a good way for it to go. There are

people I'm speaking to who are saying, I don't know what I'm doing,

and they are a bit nervous. I have that sort of feeling. You have got

to divided into three, people who are persuaded by the economic

argument, people who are most concerned about immigration, and in

the middle of a chunk of people who really aren't listening to the

arguments and don't know which way they are going to go and I suspect

many of those people will vote by a kind of instinct about whether they

think Britain should be in Europe or on its own, so you have declared

interests on both sides. I meet people with firm views taken on what

they are going to do. It is getting people talking, they are having an

opinion. Going back to Question Time with Michael Gove and David Cameron,

you will get more out of it, with the public asking questions. I think

that is probably true. We always want to have... We would like to

have David Cameron and Michael Gove, two clever men, arguing. But they

won't do it. They can't be seen to be divided. Not publicly, anyway, of

course they are divided on the issue. Yeah, Tony Blair was good,

when he was Prime Minister, used to come once a year to Question Time

and he would take anything that came at him. Including once a ham

sandwich thrown at him. Going back to what David was saying, the

Question Time special. David chairs Question Time Specials

on June 15th and 19th, plus The Great Debate on June 21st,

all on BBC 1. Remember you can still register

to vote until 11.59 tonight. And the results programme, as well.

We start at five to ten and then after 11 we get the first results

and then maybe by 3- for we know. What a night that is going to be.

The most exciting in a long time. It's not just David who can ask

the tough questions. You may think that Christine Walkden

is a happy go lucky gardener, but she's just as happy digging

deep in interviews - It is not everyday you get invited

for afternoon tea with Havers. We are in Norfolk, where Nigel used to

say on his childhood holidays in the 1950s. What are your memories? We

did not have anything like this in 1957. The food was terrible. The

starter was tomato soup or grilled grapefruit. Nigel comes from posh

stock, his grandfather was a High Court judge, and his father Michael

was the QC who prosecuted the Yorkshire Ripper. I went to court

that day and there was my father, he stood up, he did not speak for about

a minute, I thought, is everything all right? He said, how do you spell

your name? Peter Sutcliffe spelt his name. My father said he had several

different spellings. He said, did you enjoy killing these women?

Terrifying. I'm beginning to see where Nigel gets his acting skills

and sense of timing. I said, that was great, although you were

slightly Hani, dad. He loved that. On a summers day you will find

hundreds of kids are long blatantly key on Bihar and for local --

Blakeney on the hunt for crabs. I used to come here all the time with

my brother, we were inseparable. Nigel broke with family tradition

and shows a school for the performing arts rather than eaten.

It was all to do with my mum and dad taking me to the theatre when I was

very young, I thought, this is amazing. Once I said that, they

said, really? They were supportive? Yes, amazingly supportive. Have you

caught anything? No, you haven't either. I think we should go and

have a pint. Oh! You have got one! Well done. With victory ringing in

my is, it was time to get warm. Reintroduce Nigel with a Jaguar just

like his dad had when they used to come on holiday. It is a special

smell that I remember, carbon monoxide, fuel. And now I have got

him trapped, I can get down to the nitty-gritty. You are known as a

charmer and you have had a remarkable charms lie. You are

right. I can't believe it has all been like that, what is the other

side of you? I never dwell on tragedy, no. You are not telling me

you have sailed right through life? No, of course. There have been

deaths in the family and all sorts of things that go wrong. How would

you deal with that? I only ever think that the glass is half full.

You are a glass half full man? I certainly am. You have had many

affairs and three marriages, what have you learned from that? That is

a good question. Do you have regrets? Or things in the past. No,

I don't, really. Europe happy man? I'm having an affair at the moment

with my wife, how about that? Sound is pretty good to me. Just as Nigel

was winning the Jaguar to break down, she did, and I was just

getting to the tough questions -- willing. We rose like Lord Lindy in

chariots of Fire, Nigel has made a long and successful career by

playing the English upper-class smoothie -- with roles like Lord

Lindley in chariots of Fire. Would you have preferred to have not had

that stereotypical role? No, I don't mind, I don't mind any label at all,

as long as I'm working. The charm has won me over, sign me up for the

Nigel Havers Fanclub. STUDIO: I can't believe that. What about the

line of questioning wretched Mark very good. -- questioning? He seemed

a bit uncomfortable. It was like, what first attracted you to the

millionaire... Remember that? Yes. Someone trying to get some questions

is you, in your brand-new series, this is Agatha Raisin. She is a PR

Guru mixed in with an amateur sleuth, how does this meld? She

throws the towel into go to the countryside to live in The Cotswolds

and she ingratiated herself within the countryside to try and fit in

and in the pilot she made a quiche... LAUGHTER

Actually, she bought one, to enter a competition, basically she cheated,

and she did not win and then someone dies and she is accused of murder.

She then gets accused of murdering and she has to prove her innocence,

and then we have eight episodes of her becoming an amateur sleuth.

Trying to solve murders which happen all the time in these tiny villages

in The Cotswolds. It is one of them. Incredibly dangerous places to live.

This is you, breaking down tonight's case in a Wendy house.

This is cosy. We have got suspects with real motives. Jess made a pass

at Kirsty. Really? Yes, this place is a hotbed of seething sexuality,

clearly I'm living in the wrong village. Anyway, I despise this

would have pleased any of the partners. -- I don't think this

would have pleased any of the partners. The writer is on set? MC

Beaton, one of the most borrowed authors from British libraries,

she's a real character, a firecracker, and there is more than

a little of Agatha in her. She would come to the read-through 's and she

would come on set and we got the seal of approval from her, she was

really pleased with how it has turned out. We have seen you in

Extras we have spoken about Ugly Betty. But this is the first time

you have taken the lead in a drama. Yes. With that came a certain sense

of responsibility, you felt? Towards the rest of the cast. Maybe because

I'm a bit older and I'm someone's mum but I felt a bit matriarchal. I

wanted to make sure everyone was having a good time. I've done jobs

at the beginning of my career where I would come on for a day and that

is nerve wracking, to do a scene with the main character and you

don't know if to look them in the icon and you don't know how to be

and where to sit at lunchtime -- to look them in the eye. We made sure

it was a very nice atmosphere on set and there were no egos. Sometimes

the sound guy would say, when you said that line, it was a bit better

when you did it a different way. How many weeks shooting? About five

months, eight episodes, each is a self-contained story, with a thread

running through all her on of love for Captain James Lacey, who was in

the Wendy house with her. It seems to be going very well in the Wendy

house. It starts tonight? Yes, sky one. The same time that ITV have got

the Prime Minister and Nigel Farage so I won't be able to watch it. You

can record it. We started on a musical note, we're going to finish

on a musical note. We are not them to ask you to dance, but after this,

you will wonder why -- we are not going to ask you to dance. It looks

like you are having a little dance and then it goes up a gear,

unbelievable. LAUGHTER The many sides of David Dimbleby.

That was on Facebook. We do these live things on Facebook, remember

the policemen had been dancing, I saw that on the news, and I like

that song, and I love dancing. It is practised for Wembley.

Agatha Raisin begins tonight at 9pm on Sky One.

And David chairs Question Time Specials on June 15th and 19th,

plus The Great Debate on June 21st, all on BBC One.

Tomorrow Cameron from Modern Family, Eric Stonestreet, will be here,