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These days, our money must work even harder for us and one of our biggest expenditures is on our property. | 0:00:02 | 0:00:07 | |
Last year, we spent a staggering £15 billion on repairs to our homes, | 0:00:07 | 0:00:12 | |
but how can any of us be certain we've not been taken for a ride? | 0:00:12 | 0:00:16 | |
-How much will it cost? -It's hard to say, but I reckon 325. | 0:00:16 | 0:00:20 | |
-300 quid just for doing that. -Probably about seven and a half grand. | 0:00:20 | 0:00:25 | |
With audacious, secret filming, we'll reveal just how easy it could be for you to be duped. | 0:00:25 | 0:00:32 | |
-I'm afraid you've been ripped off. He's not a bona fide tradesman. -He's not? | 0:00:32 | 0:00:37 | |
I knew something was suspicious. | 0:00:37 | 0:00:39 | |
BLEEP-BLEEP | 0:00:39 | 0:00:41 | |
We lift the lid on some of the UK's most shocking tradesmen rip-offs. | 0:00:41 | 0:00:46 | |
An awful leak came right through the bedroom. I was absolutely livid. | 0:00:46 | 0:00:50 | |
-The house was a death trap. -We didn't know if he would get violent. | 0:00:50 | 0:00:54 | |
On today's show, our very own rogue Roger fools a Cheshire mum into thinking | 0:00:54 | 0:01:00 | |
her electricity supply is draining into the ground. | 0:01:00 | 0:01:03 | |
It's losing a bit of electricity. You can hear that fizzing as it's just losing a bit of power. | 0:01:03 | 0:01:09 | |
The 33-grand rip-off by a ruthless con man who hit a Lancashire couple not once, not twice, | 0:01:09 | 0:01:16 | |
but four times. | 0:01:16 | 0:01:18 | |
I cannot believe that anybody would treat a fellow human being in such a despicable manner. | 0:01:18 | 0:01:25 | |
Plus, Roger's devious con with a woman in Hampshire, tricked into paying hundreds of pounds | 0:01:25 | 0:01:31 | |
for central heating repairs she doesn't need. Will he get away with it? | 0:01:31 | 0:01:35 | |
-What are we saying? -It'll cost 650 quid to do it. | 0:01:35 | 0:01:39 | |
Stand by for Dirty Tricks Of The Tradesmen. | 0:01:40 | 0:01:43 | |
Hello. Now, I'm not a tradesman. | 0:01:49 | 0:01:51 | |
I couldn't rewire a house, fit new tiles on a roof or service a boiler. | 0:01:51 | 0:01:55 | |
These are specialist jobs which is why we put our trust in electricians, plumbers and roofers. | 0:01:55 | 0:02:01 | |
The vast majority of them do a terrific job, but there is a minority who turn rogue | 0:02:01 | 0:02:07 | |
and they can make lives for people a misery. | 0:02:07 | 0:02:10 | |
Today, we're meeting people who have been ripped off by the cowboys. | 0:02:10 | 0:02:15 | |
What's more, we'll show you how easy it is to fall for some of the oldest tricks in the tradesmen's books. | 0:02:15 | 0:02:21 | |
People have been setting up friends and relatives for a visit from our very own tradesmen. Why? | 0:02:21 | 0:02:27 | |
To show you how to avoid being taken to the cleaners. | 0:02:27 | 0:02:31 | |
This is Roger Bisby. He has over 40 years' experience under his builder's belt. | 0:02:31 | 0:02:36 | |
There's nothing he hates more than a dirty trickster out there to make a fast buck. | 0:02:40 | 0:02:46 | |
But we're asking Roger to become a rogue just for today. Why? | 0:02:47 | 0:02:51 | |
Well, because if he shows us what the tricky tradesmen do, | 0:02:51 | 0:02:55 | |
he can show us how not to get conned. | 0:02:55 | 0:02:58 | |
We'll create household problems and send in Roger to show us all how easy it is to be ripped off. | 0:03:00 | 0:03:07 | |
It's all being filmed in secret and Roger will work with our cameraman Luke, posing as his apprentice. | 0:03:07 | 0:03:13 | |
We'll find out in just a moment where they're springing their first scam. | 0:03:13 | 0:03:19 | |
Recent figures show that 21 million households in the UK use gas | 0:03:19 | 0:03:23 | |
for heating, hot water and cooking each year. | 0:03:23 | 0:03:26 | |
It's essential then that all gas appliances need a regular service | 0:03:26 | 0:03:31 | |
which means we depend on Gas Safe engineers to take good care of us, | 0:03:31 | 0:03:35 | |
but a minority of rogues will always find ways of tricking the unwary. | 0:03:35 | 0:03:40 | |
Roger is about to demonstrate some of their methods on a very smart lady to see if she'll be taken in. | 0:03:40 | 0:03:46 | |
This is Hampshire businessman Dave Harris and he's been married to Tina for 23 years. | 0:03:46 | 0:03:53 | |
She's a health worker and it's her 50th birthday soon. | 0:03:53 | 0:03:57 | |
Dave wants to set her up as a birthday present. | 0:03:57 | 0:04:00 | |
My wife is a very gregarious person. | 0:04:00 | 0:04:03 | |
She's quite outgoing, fun, she likes a bit of a wind-up herself, | 0:04:03 | 0:04:08 | |
so it would be nice to turn the tables for once. | 0:04:08 | 0:04:11 | |
Hmm. They have a history of issues with their fireplace, | 0:04:11 | 0:04:16 | |
so Dave is arranging for a routine service check. | 0:04:16 | 0:04:19 | |
Tina wouldn't really understand too much in depth about tradespeople | 0:04:19 | 0:04:25 | |
and electrics and plumbing and gas, | 0:04:25 | 0:04:27 | |
so I think she'll probably fall for the line that Roger will spin her. | 0:04:27 | 0:04:31 | |
Here's hoping, Dave, because Roger has some devious money-making tricks to play using that fireplace. | 0:04:31 | 0:04:38 | |
Really what I want to do is tell them that they're losing pressure in their central heating system. | 0:04:38 | 0:04:44 | |
This would indicate a hidden leak, so to help me with this I've got my assistant Luke. | 0:04:44 | 0:04:49 | |
-You've been shopping. -Yeah, we've got some props. | 0:04:49 | 0:04:52 | |
I've got smoke pellets, I've got a carbon monoxide detector | 0:04:52 | 0:04:56 | |
and in my back pocket here I have got leak sealer. | 0:04:56 | 0:05:00 | |
So I don't waste real leak sealer, I've put in a bit of milk which is roughly the same colour. | 0:05:00 | 0:05:06 | |
To make that internal leak, I've got to slip into the loo and bleed one of her radiators. | 0:05:06 | 0:05:12 | |
The pressure will drop on the boiler, I can show her that and tell her it's a leak. | 0:05:12 | 0:05:17 | |
So after his routine gas fire service, Roger will make Tina think | 0:05:17 | 0:05:22 | |
that the central heating system has a leak which he'll fake by lowering the pressure. | 0:05:22 | 0:05:27 | |
His second trick will be to charge a fortune to fix the leak by pumping in a sealant. | 0:05:27 | 0:05:33 | |
He's calling it his "under pressure" scam. | 0:05:33 | 0:05:36 | |
A call-out charge for a routine gas fire service costs around £100, | 0:05:36 | 0:05:41 | |
so if he can make a few hundred pounds on top, he'll be laughing. | 0:05:41 | 0:05:46 | |
Tina thinks she's going out with a friend and expects an engineer to do a quick service of their gas fire. | 0:05:46 | 0:05:52 | |
She's waiting for Roger and Luke at half past nine. | 0:05:52 | 0:05:55 | |
I just suddenly saw that house round the corner | 0:05:55 | 0:05:59 | |
-and I didn't want to cause a ruck with... -Keep your shoes on. | 0:05:59 | 0:06:03 | |
-It's just a wood floor. -You'll need those to walk all over poor old Tina. | 0:06:03 | 0:06:07 | |
-OK, right, so we'll get cracking. That's lovely. -Is there anything else you need? | 0:06:07 | 0:06:12 | |
The gas fire check comes first. That'll gain Tina's trust, which is crucial. | 0:06:12 | 0:06:18 | |
Now, I'm going to run this smoke test, OK? | 0:06:18 | 0:06:22 | |
-Go out in the garden. -I'm going out there? -Yeah. | 0:06:22 | 0:06:25 | |
When I set this going, you should see smoke coming out your chimney. | 0:06:25 | 0:06:30 | |
Roger is being thorough here. | 0:06:30 | 0:06:32 | |
He's checking that the chimney isn't blocked and there's enough draught to draw any fumes out. | 0:06:32 | 0:06:39 | |
It will all help to convince Tina that he's genuine and trustworthy. | 0:06:39 | 0:06:43 | |
It looks like a good draw to me. | 0:06:43 | 0:06:45 | |
Yes, we have lift-off. | 0:06:45 | 0:06:47 | |
Job done, and with Tina thinking he's bona fide, | 0:06:49 | 0:06:52 | |
Roger can now lay the groundwork for his first dirty trick. | 0:06:52 | 0:06:57 | |
WC... | 0:06:57 | 0:06:59 | |
While he's in the bathroom, he bleeds the radiator. | 0:06:59 | 0:07:03 | |
This will show up on the boiler gauge as low pressure. | 0:07:03 | 0:07:06 | |
If he tells Tina he needs to do a routine check of the boiler, he can then discover the problem. | 0:07:06 | 0:07:12 | |
So what I've just done is I've bled a radiator in the bathroom, the towel rail, | 0:07:16 | 0:07:21 | |
just to ease a bit of water out of the system, so there's a drop in pressure, | 0:07:21 | 0:07:26 | |
then I can point to that pressure gauge and say, "Your boiler's a bit low," | 0:07:26 | 0:07:31 | |
and start talking about the leak. | 0:07:31 | 0:07:33 | |
And here goes. | 0:07:34 | 0:07:36 | |
Does this... Does it lose a bit of pressure, this thing, or not? | 0:07:36 | 0:07:40 | |
-I don't know. -You never worry about the pressure? We look at the boiler as part of the gas check. -Sure. | 0:07:40 | 0:07:46 | |
I'm just concerned that this is losing a bit of pressure. | 0:07:46 | 0:07:50 | |
Yeah. | 0:07:51 | 0:07:52 | |
Tina is trying hard to understand this problem. | 0:07:56 | 0:07:59 | |
The trouble is, she seems to be falling into his trap because, remember, there is no leak. | 0:07:59 | 0:08:06 | |
-What are you thinking, Roge? -There might be a little bit of a leak on the system. | 0:08:06 | 0:08:12 | |
If you get a leak on the system and it's what they call a micro-leak, | 0:08:12 | 0:08:16 | |
what that's doing is rusting the radiators. | 0:08:16 | 0:08:20 | |
-Where's the leak? -I don't know. That's the point. | 0:08:20 | 0:08:23 | |
If you leave it, it means that your radiators, your boiler in the end you have to replace. | 0:08:23 | 0:08:29 | |
The worst is that the pipes under the floor get filled up with the rust and all the old crud, | 0:08:29 | 0:08:34 | |
then they don't work properly and you get cold radiators in the room. | 0:08:34 | 0:08:39 | |
So if we can get rid of it now... | 0:08:39 | 0:08:41 | |
He's going for it. I sense a dirty trick coming on. | 0:08:41 | 0:08:44 | |
What I can do for you is dig up the floor and replace the pipes | 0:08:44 | 0:08:49 | |
in the lounge. | 0:08:49 | 0:08:51 | |
Cunning plan, Roger. Make Tina think the solution will cost big money and cause lots of disruption, | 0:08:51 | 0:08:58 | |
then she'll accept your cheaper, hassle-free alternative. Am I right? | 0:08:58 | 0:09:02 | |
I can put some internal leak sealant into the system. | 0:09:02 | 0:09:06 | |
We've got a pump and we just pressure it in there. | 0:09:06 | 0:09:09 | |
It finds the leak. It's the sort of stuff they used to put in car radiators years ago. | 0:09:09 | 0:09:15 | |
If we put that in there, that'll seal the leak off and you won't have any more problems. | 0:09:15 | 0:09:20 | |
-So what are we saying? -It's going to cost 650 quid to do it, all right? | 0:09:20 | 0:09:25 | |
650 quid?! | 0:09:26 | 0:09:28 | |
You little liar! | 0:09:28 | 0:09:30 | |
So will Tina agree to Roger starting his dirty work? | 0:09:31 | 0:09:35 | |
We don't have to do it now, but we could do it while we're here. | 0:09:35 | 0:09:39 | |
Or will she call in reinforcements? | 0:09:39 | 0:09:42 | |
-I'll just give you my husband's number. -Is he fierce? | 0:09:42 | 0:09:46 | |
Fierce? Dave? We'll find out in just a moment. | 0:09:49 | 0:09:53 | |
But first, an extraordinary story of rogue tradesmen at work. | 0:09:53 | 0:09:57 | |
Fortunately, the police caught them bang to rights. | 0:09:57 | 0:10:00 | |
Who would have thought beautiful scenery like this would play host to a heartless repeat fraud? | 0:10:00 | 0:10:06 | |
But Whalley in Lancashire is exactly where Sean Boswell committed just such a crime. | 0:10:06 | 0:10:12 | |
He hit the same vulnerable couple not once, not twice, but four times. | 0:10:12 | 0:10:18 | |
This is a situation where a strong, intelligent woman was exploited | 0:10:18 | 0:10:23 | |
when she was in a vulnerable position | 0:10:23 | 0:10:25 | |
by an unscrupulous and uncaring trader. | 0:10:25 | 0:10:28 | |
The heartless Boswell took thousands of pounds each time he scammed the couple. | 0:10:28 | 0:10:34 | |
It all started back in January 2008. | 0:10:34 | 0:10:37 | |
He was working across the road and I needed a little work done, | 0:10:37 | 0:10:42 | |
so I asked him to come over. | 0:10:42 | 0:10:44 | |
He said all the right things. | 0:10:45 | 0:10:47 | |
He talked as though he was a competent builder. | 0:10:47 | 0:10:51 | |
Boswell agreed to replace the rotten cedar board cladding with plastic cladding and do some other jobs. | 0:10:51 | 0:10:57 | |
He didn't provide any ID, but he did talk the talk and was about to overcharge Diane. | 0:10:57 | 0:11:04 | |
He did some cladding at the front and he did a small amount of work on the roof. | 0:11:04 | 0:11:11 | |
He also did all of the dry verges all round because we'd established they were no good. | 0:11:11 | 0:11:17 | |
For all that, he charged 7,300. | 0:11:17 | 0:11:21 | |
I just thought that this is what roofing work cost. I had no experience. | 0:11:21 | 0:11:28 | |
If only Diane had asked for quotes from different tradesmen, | 0:11:28 | 0:11:32 | |
she would have found out that £7,300 was way over the mark. | 0:11:32 | 0:11:36 | |
I was really struck by how bad it was, particularly the cladding to the front of the house. | 0:11:36 | 0:11:42 | |
It was all wavy and really a very poor example of work. | 0:11:42 | 0:11:46 | |
And in addition, the work to the roof was pretty bad too. | 0:11:46 | 0:11:50 | |
All in all, I was quite scandalised by how much she'd been charged for it. It was really, really overpriced. | 0:11:50 | 0:11:57 | |
It is all the more stomach-churning when you learn Diane has multiple sclerosis | 0:11:57 | 0:12:02 | |
while husband John was in the early stages of Alzheimer's. | 0:12:02 | 0:12:07 | |
Unfortunately, they would see more of Boswell. Much more. | 0:12:07 | 0:12:11 | |
They realise that you might have some money | 0:12:11 | 0:12:14 | |
and you might be vulnerable, so they exploit that and they'll be back. | 0:12:14 | 0:12:18 | |
That's what happened in this case | 0:12:18 | 0:12:21 | |
when Boswell appeared six months later uninvited and smiling at her door in May 2008. | 0:12:21 | 0:12:27 | |
He said that I would need a complete re-roof and it would cost 23,000, | 0:12:27 | 0:12:33 | |
which frightened me, it's an enormous sum. | 0:12:33 | 0:12:37 | |
But Boswell was back to his dirty tricks. | 0:12:37 | 0:12:39 | |
He said rather than replace the roof for £23,000, he could re-seal it for around £9,000. | 0:12:39 | 0:12:46 | |
This second piece of work was vastly overpriced | 0:12:46 | 0:12:49 | |
and it's questionable whether she actually needed it done and how effective it was. | 0:12:49 | 0:12:55 | |
A simple waterproof sealant for a roof like this should cost £1,200. | 0:12:55 | 0:13:00 | |
Diane was charged a whopping £9,800. | 0:13:01 | 0:13:06 | |
As if all this wasn't bad enough, in 2008, | 0:13:08 | 0:13:12 | |
John was diagnosed with terminal cancer, but Sean Boswell didn't care. | 0:13:12 | 0:13:18 | |
In January 2009, he called for a third time | 0:13:18 | 0:13:21 | |
and offered to knock down Diane's chimney and re-roof her garage. | 0:13:21 | 0:13:25 | |
John was very poorly | 0:13:25 | 0:13:27 | |
and I just could not think of anything else. | 0:13:27 | 0:13:31 | |
I just let things carry on as they'd started. | 0:13:31 | 0:13:35 | |
When I saw the quality of the work, I was shocked | 0:13:35 | 0:13:39 | |
because he hadn't taken the chimney down properly | 0:13:39 | 0:13:43 | |
and it actually led to a leak into the shower room. | 0:13:43 | 0:13:47 | |
For this wretched work, Diane was charged £8,750. | 0:13:47 | 0:13:52 | |
Unbelievably, Boswell still wasn't finished with the poor Boothmans. | 0:13:52 | 0:13:58 | |
He came back in July 2009 | 0:13:58 | 0:14:01 | |
and produced a rotten piece of wood which he said had come off my roof. | 0:14:01 | 0:14:06 | |
Of course, it hadn't come off the roof. Boswell was back to his dirty tricks. | 0:14:06 | 0:14:11 | |
The wood was just a prop to help him persuade Diane her roof needed new tiles and wooden battens. | 0:14:11 | 0:14:17 | |
He said all the battens would need to be replaced. I was so anxious that nothing should transpire | 0:14:17 | 0:14:23 | |
to interfere with John's comfort that I felt I had no choice. | 0:14:23 | 0:14:27 | |
At first, he asked me for £9,000. I was horrified. | 0:14:28 | 0:14:33 | |
And I said, "Not another 9,000!" | 0:14:33 | 0:14:37 | |
So he reduced it to 6,850. | 0:14:37 | 0:14:41 | |
I didn't want to pay, | 0:14:41 | 0:14:43 | |
but I was scared there would be nastiness and John couldn't have coped with that. | 0:14:43 | 0:14:49 | |
So after four visits and a catalogue of shoddy work, | 0:14:49 | 0:14:53 | |
Boswell had scammed Diane out of £32,700. | 0:14:53 | 0:14:58 | |
Sadly, in September 2009, John died. | 0:14:59 | 0:15:03 | |
When Diane gathered her thoughts about all that had happened, she contacted Boswell. | 0:15:03 | 0:15:09 | |
I was beginning to realise that this was a con man I was dealing with. | 0:15:09 | 0:15:13 | |
When the address Boswell had given turned out to be bogus, Diane called Lancashire Trading Standards. | 0:15:13 | 0:15:19 | |
Good old Diane. She may have been down, but she certainly wasn't out. | 0:15:19 | 0:15:24 | |
If he was willing to rip off a disabled woman with a dying husband, | 0:15:24 | 0:15:29 | |
he would con anybody. | 0:15:29 | 0:15:32 | |
We called in a surveyor to have a look at this work. | 0:15:32 | 0:15:35 | |
He said that when the trader had said he'd replaced 150 tiles, | 0:15:35 | 0:15:40 | |
at maximum, about 24 had been replaced. | 0:15:40 | 0:15:43 | |
The trader also said that he had replaced a whole load of battens on the roof. | 0:15:43 | 0:15:48 | |
None of these had been replaced. | 0:15:48 | 0:15:50 | |
In addition to that, Diane had to pay a further £16,000 to have this work put right. | 0:15:50 | 0:15:56 | |
The evidence the surveyor collected and Diane's testimony was enough to bring charges against Sean Boswell. | 0:15:56 | 0:16:03 | |
He pleaded guilty to four counts of fraud and in March 2011, he was sentenced to eight months in prison. | 0:16:03 | 0:16:09 | |
The main message to remember is don't do business on the doorstep. | 0:16:09 | 0:16:14 | |
Take your time. | 0:16:14 | 0:16:16 | |
Get some quotes. | 0:16:16 | 0:16:18 | |
Deal with a trader who has an actual, proper address and contact details. | 0:16:18 | 0:16:25 | |
For Diane, the whole experience is one she'd like to put behind her. | 0:16:25 | 0:16:29 | |
I feel like I was a bit stupid. | 0:16:29 | 0:16:34 | |
But in reality, I was in a bad situation. | 0:16:34 | 0:16:39 | |
My husband was dying and I'm not well myself. | 0:16:39 | 0:16:43 | |
Looking back, | 0:16:44 | 0:16:46 | |
I cannot believe that anybody would treat a fellow human being in such a despicable manner. | 0:16:46 | 0:16:54 | |
Staggering. And later, we have another extraordinary case study | 0:16:58 | 0:17:02 | |
as this woman's mother is fleeced of her life savings. | 0:17:02 | 0:17:07 | |
Two rogues hit her with the same repair bill over and over again. | 0:17:07 | 0:17:11 | |
-I can't believe anybody would target such a vulnerable person. -Her bank accounts had been emptied. | 0:17:11 | 0:17:17 | |
Plus, to show you how not to be ripped off, | 0:17:17 | 0:17:20 | |
Roger plays more devious tricks on a consumer in Cheshire. | 0:17:20 | 0:17:25 | |
-It does what a new fuse box would do without rewiring it. -If it needs done, that's what we'll do. | 0:17:25 | 0:17:30 | |
But first, time to find out what Tina Harris from Hampshire makes of our cowboy. | 0:17:30 | 0:17:35 | |
Roger checked her gas fire, a proper job, to gain her confidence. Now he's playing tricks. | 0:17:35 | 0:17:42 | |
He's faked a drop in water pressure and tries to persuade her she has a leak in her central heating system. | 0:17:42 | 0:17:49 | |
I'm concerned that this is losing a bit of pressure. | 0:17:49 | 0:17:52 | |
-What would that mean? A leak? -Yeah. | 0:17:52 | 0:17:54 | |
Now Roger is pressuring Tina to let him fix it today by pumping some of this special fluid into her pipes. | 0:17:54 | 0:18:00 | |
In fact, it's just milk. All for a hefty fee, of course. | 0:18:00 | 0:18:05 | |
-So what are we saying? -It's going to cost 650 quid to do it, all right? | 0:18:05 | 0:18:10 | |
-Will Tina fall for this huge quote? -I'll give you my husband's number. | 0:18:10 | 0:18:14 | |
Good for you, Tina. Such a big outlay of cash needs to be checked. | 0:18:14 | 0:18:19 | |
Of course, it was husband Dave who set Tina up in the first place. | 0:18:19 | 0:18:23 | |
He does all he can to persuade her that Roger is bona fide. | 0:18:23 | 0:18:27 | |
What do you want to do? Just say, "Yeah, when can we fit it in"? | 0:18:27 | 0:18:32 | |
-Yeah, we'll just have to get it done. -Yeah, OK. I'll speak to you later. | 0:18:32 | 0:18:36 | |
-Bye. -Bye. | 0:18:36 | 0:18:38 | |
Right, yeah, do it. If it's got to be done, it's got to be done. | 0:18:41 | 0:18:45 | |
-All right, OK. Are you going out? -Yeah, but I'm prepared for you to... -Get on with it. | 0:18:45 | 0:18:51 | |
-He'll have to sort out the money with you. -He's the money man, is he? | 0:18:51 | 0:18:55 | |
Tina is determined to go out and leave Roger to it. This is not advisable with unknown tradesmen. | 0:18:55 | 0:19:01 | |
It looks like he's got the promise of £650, but he still needs the cash in hand. | 0:19:01 | 0:19:07 | |
Could things be getting tricky for our trickster? | 0:19:07 | 0:19:10 | |
-We were going to do it for cash, weren't we? -Yeah. -Because you don't want to pay the 20% VAT, do you? | 0:19:10 | 0:19:17 | |
Roger tries pressuring her into getting him the money now. | 0:19:17 | 0:19:21 | |
I'll have to phone up and postpone the other job we've got, just tell them we're going to be late on that. | 0:19:21 | 0:19:28 | |
Do you want to sort the money out or not? Can I leave that to you? | 0:19:28 | 0:19:32 | |
-I won't tell your husband. -Hold on just for a minute. Let me ring him and see. -OK. | 0:19:32 | 0:19:38 | |
-I'll just go and find my fella, all right? -Yeah. | 0:19:38 | 0:19:41 | |
Tina doesn't keep that cash in the house. Roger must think fast before this job slips through his fingers. | 0:19:41 | 0:19:47 | |
It's not going as well as I thought it would. | 0:19:47 | 0:19:50 | |
She's a bit suspicious, she's calling her husband and I don't know where I stand now. | 0:19:50 | 0:19:55 | |
I'll go back in there, put a bit of milk in the system, | 0:19:55 | 0:19:59 | |
tell her that's her leak sealant and then if I just pump that in, I can tell her we'll come back. | 0:19:59 | 0:20:05 | |
But if I can get another 100 quid out of her for doing that, I think I'll be satisfied with that. | 0:20:05 | 0:20:11 | |
Roger will pretend they're pushed for time and in a hurry to leave. | 0:20:14 | 0:20:19 | |
First things first. We're in a bit of a rush now cos we've got to go to that other job. | 0:20:19 | 0:20:24 | |
I'll put this leak sealer in there now, so it'll run round the system. | 0:20:24 | 0:20:29 | |
There goes Roger's milk. Using milk is one of the oldest tricks in the book and not just in builders' tea! | 0:20:29 | 0:20:35 | |
As a cheap substitute for potions and treatments, cowboys still charge big bucks for it. | 0:20:35 | 0:20:40 | |
That's in the pressure vessel. I'll come back to run the big pump on it. | 0:20:42 | 0:20:46 | |
So he'll come back to finish it later, which means Tina can go out. | 0:20:46 | 0:20:51 | |
She pays him the money she owes for the gas fire service - £125. | 0:20:51 | 0:20:55 | |
20, 40, 60, 80, 100... | 0:20:56 | 0:21:00 | |
-20, 25. -Lovely. Thank you very much indeed. | 0:21:00 | 0:21:03 | |
But that's not the end of it as far as Roger is concerned. | 0:21:03 | 0:21:07 | |
He wants some money for the repair he supposedly started. | 0:21:07 | 0:21:11 | |
If you just give us a oner for that, another 100 for that, yeah? | 0:21:11 | 0:21:15 | |
Then we'll re-book it, all right? | 0:21:15 | 0:21:18 | |
Mm-hm, Roger's really turning the heat up. | 0:21:18 | 0:21:21 | |
Today, Tina Harris let a tricky tradesman into her house. | 0:21:21 | 0:21:25 | |
Roger bled a radiator to fake a drop in boiler pressure and he pushed her into getting it fixed today. | 0:21:25 | 0:21:31 | |
With the job started, he's demanding a £100 deposit. | 0:21:31 | 0:21:35 | |
Tina's proved to be a strong customer and Roger hasn't found her an easy target. | 0:21:35 | 0:21:41 | |
But will she pay up? | 0:21:41 | 0:21:43 | |
Can you give me a deposit for that and another 100 for that, yeah? | 0:21:43 | 0:21:48 | |
-I'd be delighted... -Check I've done it right. | 0:21:48 | 0:21:51 | |
And there it goes. | 0:21:51 | 0:21:53 | |
-MOBILE PHONE RINGS -Sorry about that. I must go. -Don't worry. -Thanks for that. | 0:21:53 | 0:21:58 | |
We'll see you again. | 0:21:58 | 0:22:01 | |
That last-minute extra oner brings his total to £225. Incredible! | 0:22:01 | 0:22:06 | |
He's picked up a 60% increase on his takings and all for a few drops of milk. | 0:22:06 | 0:22:12 | |
Come on, Lukey. Let's go, baby. | 0:22:12 | 0:22:15 | |
Once Roger has cleared the scene, our producer calls on Tina and reveals the truth of today's con. | 0:22:18 | 0:22:25 | |
Hello there. We're looking into things like dodgy tradesmen, dodgy engineers. | 0:22:26 | 0:22:33 | |
-That's funny cos a gas man's just left. -A gas man? | 0:22:33 | 0:22:36 | |
A gas man's been to do the fire this morning and he's just left, then he wanted to do something else. | 0:22:36 | 0:22:42 | |
I was a bit iffy about it. They're doing one job, then all of a sudden, they're doing another. | 0:22:42 | 0:22:48 | |
Then he said, "I need £100." That made me suspicious that he wanted the money quick. | 0:22:48 | 0:22:53 | |
So yeah, I've been done maybe. | 0:22:53 | 0:22:56 | |
She doesn't seem too upset about it. Time for husband Dave to reveal his part in the con. | 0:22:56 | 0:23:01 | |
I'm going to kill you! | 0:23:01 | 0:23:03 | |
Before I do anything, give me my £225 back! I'm going shopping. | 0:23:03 | 0:23:08 | |
He was very convincing and the only time I got a bit suspicious | 0:23:08 | 0:23:12 | |
was when something else needed doing and I started to think, "Hmm..." | 0:23:12 | 0:23:17 | |
Then he said it would be £650 and I thought, "Yeah, right(!)" | 0:23:17 | 0:23:21 | |
One, two, three, four, five... It's all there. | 0:23:21 | 0:23:25 | |
'I gave Roger £225.' | 0:23:26 | 0:23:30 | |
£225 for blowing some smoke up a chimney and two cups of tea. | 0:23:30 | 0:23:35 | |
Yeah, a good day's work. | 0:23:37 | 0:23:39 | |
-Happy birthday. -BLEEP | 0:23:39 | 0:23:41 | |
-You absolute... -BLEEP | 0:23:41 | 0:23:44 | |
Next time, ask a lot of questions. | 0:23:44 | 0:23:46 | |
If you've got any doubt whatsoever and you're suspicious about it, | 0:23:46 | 0:23:52 | |
don't hand over a penny. | 0:23:52 | 0:23:54 | |
If they're that genuine and they want the business, they'll come back. | 0:23:54 | 0:23:59 | |
Tina was such a good sport there, | 0:24:00 | 0:24:02 | |
but what should you do in that situation to avoid being the victim of a con? | 0:24:02 | 0:24:08 | |
First, always get at least three written quotes. | 0:24:09 | 0:24:13 | |
Second, do your best to check tradesmen's credentials. | 0:24:13 | 0:24:17 | |
Finally, never leave them alone. | 0:24:17 | 0:24:19 | |
If Tina had stuck at Roger's side, he wouldn't have got away with so much. | 0:24:19 | 0:24:24 | |
Did you know that in the home each year, | 0:24:27 | 0:24:30 | |
there are around 330 accidents with electricity meters and fuse boxes? | 0:24:30 | 0:24:35 | |
Quite a few of them can be the result of out-of-date equipment. | 0:24:35 | 0:24:40 | |
The couple in our next story live in a lovely house, only around 40 years old. | 0:24:40 | 0:24:45 | |
But it still has the original fuse box. It's working fine. | 0:24:45 | 0:24:49 | |
But Roger's going to see if he can trick them into thinking that they need a brand-new one. | 0:24:49 | 0:24:54 | |
Let's meet the family. | 0:24:54 | 0:24:56 | |
Taxi driver Alan Dunkley lives in Stockport with his girlfriend Tamsin Hill. | 0:24:59 | 0:25:04 | |
She's very trusting when it comes to tradesmen | 0:25:04 | 0:25:08 | |
and I think it will be beneficial for her to find out what some tradesmen can be like. | 0:25:08 | 0:25:14 | |
She's more interested in making the tradesmen brews than actually watching what it is they're doing. | 0:25:14 | 0:25:20 | |
Thinking his beloved is a little too trusting, Alan told her the fuse box is making a strange fizzing sound. | 0:25:20 | 0:25:27 | |
He's arranged an electrician to pay her a call, but it's Roger and his apprentice Luke. | 0:25:27 | 0:25:33 | |
I'll tell them their electricity is leaking away into the ground and that's costing them a fortune. | 0:25:33 | 0:25:40 | |
It's making their bills go sky-high, so then we've got a little device that will put that right. | 0:25:40 | 0:25:46 | |
I've got a plastic box for you today, literally completely empty with a dodgy end there. | 0:25:46 | 0:25:52 | |
-I'll not wire it up, but I'll try and charge 250 quid for that. -250? | 0:25:52 | 0:25:57 | |
-Yeah. -And I've got this device here. It reads how much electricity every appliance in your house consumes. | 0:25:57 | 0:26:03 | |
These are smart meters. You can pick them up for about £35, but we'll try and get a bit more money for that. | 0:26:03 | 0:26:09 | |
So Roger's first trick will be to blind Tamsin with science | 0:26:09 | 0:26:13 | |
about why her fuse box is fizzing, the power is leaking away. | 0:26:13 | 0:26:18 | |
So she needs to conserve it using a special gadget, in truth, an empty box. | 0:26:18 | 0:26:23 | |
His third trick will be to sell her a massively overpriced smart meter. | 0:26:23 | 0:26:28 | |
He's about to have a fuse box frenzy. | 0:26:28 | 0:26:32 | |
Tamsin may find the smart meter useful in reducing her energy bills. | 0:26:34 | 0:26:38 | |
As for Roger, he's going to make 325 quid. | 0:26:38 | 0:26:42 | |
A big profit. The rotter! | 0:26:42 | 0:26:45 | |
-Wish us luck. -Tamsin is waiting in for the tricky twosome | 0:26:45 | 0:26:49 | |
when they turn up at lunchtime. | 0:26:49 | 0:26:51 | |
-Good morning. -Morning. -I've pulled off your drive | 0:26:51 | 0:26:55 | |
cos I've got a slight oil leak in my van. You could blame me and get a new drive out of it! | 0:26:55 | 0:27:00 | |
-I'd never have thought of that. -You've got to be tricky these days. | 0:27:00 | 0:27:04 | |
We're not all like you, Roger. | 0:27:04 | 0:27:06 | |
You should be trying to win Tamsin's trust, not to give her reasons to be wary of you from the start. | 0:27:06 | 0:27:12 | |
Alan said there's a fizzing sound from the fuse box or something. | 0:27:12 | 0:27:16 | |
Bit of Alka-Seltzer in it probably! | 0:27:16 | 0:27:19 | |
-All right, lovely. -Would you like a drink? -Oh, yeah. | 0:27:19 | 0:27:22 | |
Tamsin's not asked the guys for any ID. | 0:27:22 | 0:27:25 | |
In fact, as Alan predicted, she seems more concerned | 0:27:25 | 0:27:29 | |
with her hospitality skills than checking credentials. | 0:27:29 | 0:27:34 | |
The fuse box is a bit old, so I think I might have to tell her that it needs renewing. | 0:27:36 | 0:27:42 | |
That's one thing I can do. The other thing I'm going to do is to investigate this fizzing sound, | 0:27:42 | 0:27:48 | |
put a few meters in and tell her there's electricity leaking away, costing her money on the bills. | 0:27:48 | 0:27:54 | |
-OK, mate, you know what to do here, don't you? -Yeah. | 0:27:56 | 0:28:00 | |
Have you got a socket in here that I can plug this into? | 0:28:00 | 0:28:03 | |
First up, Roger and Luke pretend to test the electricity in the house. | 0:28:03 | 0:28:07 | |
Right, I'm just going to kill your power. | 0:28:07 | 0:28:11 | |
All it takes is a couple of machines that make bleeping sounds and poor Tamsin is none the wiser. | 0:28:13 | 0:28:19 | |
BEEPING | 0:28:19 | 0:28:21 | |
Yeah, I reckon we're losing a little bit here. | 0:28:21 | 0:28:25 | |
Just draining away somewhere. | 0:28:25 | 0:28:28 | |
Here comes a waffly mixture of science and deceit. | 0:28:28 | 0:28:31 | |
It can only mean one thing - a dirty trick approaches. | 0:28:31 | 0:28:36 | |
Right, what's happening here, it's just losing a bit of electricity. | 0:28:37 | 0:28:42 | |
You can probably hear that fizzing as it's losing a bit of power. | 0:28:42 | 0:28:46 | |
It's just a constant, slow trickle of electricity that's coming out of there, | 0:28:46 | 0:28:51 | |
so I would like to just replace that fuse box with another one. | 0:28:51 | 0:28:55 | |
Blimey, Roger! Even Tamsin's toddler is stunned by your latest trick. | 0:28:55 | 0:29:00 | |
But will they go for a costly new fuse box? | 0:29:00 | 0:29:04 | |
There's an awful lot of flannel coming her way. | 0:29:05 | 0:29:08 | |
It will save you money because all your electricity is going nowhere. | 0:29:08 | 0:29:12 | |
Will Roger's non-stop patter persuade Tamsin in the end? | 0:29:12 | 0:29:16 | |
-Just do the... -The bit that needs to be done, OK. | 0:29:16 | 0:29:19 | |
You don't meet rogues often, thankfully, but if they do show up on your doorstep, | 0:29:22 | 0:29:27 | |
it usually leads to mess and mayhem and the emotional consequences can be shocking for the families | 0:29:27 | 0:29:33 | |
who are left to pick up the pieces, and that's certainly true of our next story. | 0:29:33 | 0:29:38 | |
In 2008, two callous con men, Neil Butler and Gary Lancaster, | 0:29:38 | 0:29:43 | |
targeted a vulnerable 80-year-old in order to rob her of her life savings, | 0:29:43 | 0:29:49 | |
as her daughter Heather explains. | 0:29:49 | 0:29:51 | |
We looked at my mum's bank account | 0:29:51 | 0:29:53 | |
and we just couldn't believe that all this money was going out within a matter of days. | 0:29:53 | 0:29:59 | |
Her bank accounts were systematically emptied. | 0:29:59 | 0:30:02 | |
The family have asked us to keep their mum's identity hidden which is why we're calling her Grace. | 0:30:02 | 0:30:08 | |
Heather wants to share their story to save others from a similar fate. | 0:30:08 | 0:30:13 | |
Grace lives alone and was targeted by the con men in October 2008. | 0:30:13 | 0:30:17 | |
Heather only discovered the dirty tricks they played on her when she paid one of her regular visits. | 0:30:17 | 0:30:23 | |
My mum let me know she was having some work done on the exterior | 0:30:23 | 0:30:27 | |
and two men had come round to the house | 0:30:27 | 0:30:30 | |
and they'd told her that they'd been doing work locally, in fact, just down the road. | 0:30:30 | 0:30:36 | |
She seemed quite competent and happy with the situation, so I let her get on with it. | 0:30:36 | 0:30:41 | |
At the time, Heather had no reason to suspect there was anything wrong, | 0:30:41 | 0:30:46 | |
as Grace had handled her own affairs for years. | 0:30:46 | 0:30:49 | |
But little did she know her mum was about to fall for some of the oldest tricks in the book. | 0:30:49 | 0:30:55 | |
First, to quote for work on the fascias and not allow Grace any cooling-off time. | 0:30:55 | 0:31:00 | |
When I went round to investigate, the work wasn't completed. | 0:31:01 | 0:31:05 | |
I didn't think it was to a very good standard, but when I mentioned this to my mum, she seemed happy with it. | 0:31:05 | 0:31:11 | |
Over the next few weeks, the men replaced the fascias and soffits and jet-washed the drive, | 0:31:11 | 0:31:17 | |
but Heather was about to find out the shocking truth of their activities. | 0:31:17 | 0:31:22 | |
I had a phone call from my brother, telling me to come round to his house. My mum was there. | 0:31:22 | 0:31:28 | |
She told him that she had no money left in her bank account. | 0:31:28 | 0:31:33 | |
When I got there, she was sitting very quietly. | 0:31:33 | 0:31:37 | |
When we enquired what was going on, | 0:31:37 | 0:31:39 | |
she informed us that she'd been paying the builders. | 0:31:39 | 0:31:43 | |
They'd been asking for money | 0:31:44 | 0:31:46 | |
till the point where she had no money left in her account. | 0:31:46 | 0:31:50 | |
Mindful of the fact that their mother had always been fiercely independent, they felt | 0:31:50 | 0:31:56 | |
that they had to step in and were staggered by what they discovered. | 0:31:56 | 0:32:00 | |
When we looked over the accounts, we were shocked at the amount of money that had been withdrawn in cash | 0:32:00 | 0:32:07 | |
in such a short period, just under two months. | 0:32:07 | 0:32:12 | |
All her life savings had gone. | 0:32:12 | 0:32:15 | |
She was very upset that they put her in their car and frog-marched her off to the cash points. | 0:32:15 | 0:32:21 | |
They'd park round the corner and make my mum go and get money. | 0:32:23 | 0:32:28 | |
We were just so angry. | 0:32:28 | 0:32:30 | |
We realised that there was something very wrong with my mum's memory. | 0:32:30 | 0:32:35 | |
It just wasn't like her. | 0:32:35 | 0:32:38 | |
Heather and her brother decided to call Trading Standards to see if anything could be done | 0:32:38 | 0:32:44 | |
to track down these rogues who had ridden roughshod | 0:32:44 | 0:32:47 | |
over their mum's good nature. Andrew Rees took the case on. | 0:32:47 | 0:32:51 | |
The quality of work was appalling. | 0:32:51 | 0:32:53 | |
We had an expert surveyor look at the work that had been done | 0:32:53 | 0:32:57 | |
and he put a value of approximately £1,000, if the work had been done properly, | 0:32:57 | 0:33:03 | |
but went on to comment that it was worth about half of this because the standard was so poor. | 0:33:03 | 0:33:08 | |
£500-worth of work, but they walked away with £6,300. | 0:33:09 | 0:33:15 | |
That's a 1,200% rip-off! | 0:33:15 | 0:33:18 | |
It became apparent during the course of the investigation and when the offenders were interviewed | 0:33:20 | 0:33:25 | |
that they realised the victim had memory problems, so almost to them there was an open chequebook. | 0:33:25 | 0:33:32 | |
Grace was presented with ten invoices in total, four so-called final bills. | 0:33:32 | 0:33:37 | |
It's unbelievable that anyone could be so heartless. | 0:33:37 | 0:33:40 | |
We have a number for £800, £700, another for £800. | 0:33:40 | 0:33:45 | |
These were all presented in a very short period of time. | 0:33:45 | 0:33:49 | |
It's clear that the defendants were taking advantage of the victim's memory loss. | 0:33:49 | 0:33:54 | |
Rogue traders are notoriously difficult to trace. | 0:33:54 | 0:33:57 | |
We usually get to hear about the case after the traders have done the work, had their money and are long gone, | 0:33:57 | 0:34:03 | |
so the most difficult part of any investigation is trying to identify who those offenders are. | 0:34:03 | 0:34:09 | |
But the crucial moment in this case was when a kind-hearted neighbour came to Grace's rescue | 0:34:09 | 0:34:15 | |
when the men returned to collect some tools they'd left. | 0:34:15 | 0:34:18 | |
He confronted them, asking them what they were doing, | 0:34:18 | 0:34:23 | |
and also that he didn't think that they were a proper trading company. | 0:34:23 | 0:34:28 | |
When they said they were, he said, "You wouldn't mind me taking your photograph then?" | 0:34:28 | 0:34:33 | |
And that's when they got in the car and reversed off. | 0:34:35 | 0:34:38 | |
He took the details of it, including its registration mark, | 0:34:39 | 0:34:43 | |
and that enabled us to progress the investigation rapidly. | 0:34:43 | 0:34:47 | |
We identified an offender as a result of his actions. | 0:34:47 | 0:34:51 | |
It's entirely thanks to the quick thinking of this neighbour, who wishes to remain anonymous, | 0:34:51 | 0:34:56 | |
that they finally managed to catch these crooks. | 0:34:56 | 0:35:00 | |
In August 2009, Neil Butler and Gary Lancaster were sentenced to a total of 16 months for fraud. | 0:35:00 | 0:35:06 | |
Never enter into business with somebody who knocks on your door requesting that they carry out work. | 0:35:06 | 0:35:11 | |
They'll sometimes say it'll cost more if you don't have it done right away. Always say "no" in that situation. | 0:35:11 | 0:35:18 | |
And use local businesses whose reputation you are aware of and are recommended by family and friends. | 0:35:18 | 0:35:24 | |
Heather is keen to point out that no matter how distressing it may be to step into the affairs of relatives, | 0:35:25 | 0:35:32 | |
it is possible to stop them from being ripped off if you act fast and call for help. | 0:35:32 | 0:35:38 | |
Just oversee everything. Make sure they get quotes. | 0:35:38 | 0:35:42 | |
Keep an eye on what work is being done, | 0:35:42 | 0:35:45 | |
just so that these con men don't walk away with their money like unfortunately happened to my mum. | 0:35:45 | 0:35:51 | |
Absolutely shocking and our thanks to Heather for sharing their story. | 0:35:53 | 0:35:58 | |
Remember, once you've been given a quote, by law you're entitled to a seven-day cooling-off period | 0:35:58 | 0:36:04 | |
and no reputable tradesman will ever bully you into taking on work starting immediately. | 0:36:04 | 0:36:10 | |
What about Tamsin in Stockport? Our tradesman is pushing her with some real tricks. | 0:36:10 | 0:36:15 | |
-Good morning. -Morning. | 0:36:15 | 0:36:17 | |
Her boyfriend Alan pretended that their fuse box was fizzing as an excuse to call Roger in. | 0:36:17 | 0:36:24 | |
There's nothing wrong with it, but our cowboy is trying to make Tamsin think her power is leaking away. | 0:36:24 | 0:36:31 | |
He's trying to sell her two gadgets she doesn't need and aims to make a 900% profit out of her. | 0:36:31 | 0:36:36 | |
What I would like to do is replace that fuse box with another one. | 0:36:36 | 0:36:41 | |
What I can do for the time being is just attach an energy conserver box to it, | 0:36:43 | 0:36:48 | |
which will be cheaper, it'll take that fizzing away. | 0:36:48 | 0:36:52 | |
-It does what a new fuse box would do without rewiring it. -If that's what needs to be done... -OK, lovely. | 0:36:52 | 0:36:59 | |
By offering Tamsin this fake energy conserver, he's tricked her into what seems like a cheaper option, | 0:36:59 | 0:37:05 | |
but it's still £250 for a useless plastic box. | 0:37:05 | 0:37:10 | |
Roger is on a roll with his dirty tricks and it can't be long before he tries to sell her another gadget. | 0:37:10 | 0:37:16 | |
The energy conserver is, fitted, about 250 quid. | 0:37:16 | 0:37:20 | |
It will save you money because all your electricity at the moment is going nowhere. | 0:37:20 | 0:37:26 | |
Also, I've got some smart meters. | 0:37:26 | 0:37:29 | |
I can put one round the power cable, | 0:37:29 | 0:37:32 | |
then it shows you how much electricity you're using. | 0:37:32 | 0:37:35 | |
I buy those smart meters wholesale. | 0:37:35 | 0:37:37 | |
They're usually about 110 quid, but I'd do it for 75 quid for the smart meter. | 0:37:37 | 0:37:44 | |
Oh, you rotter! You and I know that they only cost around £35, | 0:37:44 | 0:37:49 | |
so you're charging over twice the price, one of the oldest tricks in the book. | 0:37:49 | 0:37:55 | |
-Just do the... -The bit that needs to be done. All right, OK. | 0:37:55 | 0:37:59 | |
For you, it's just an option. You can always get one later on anyway. | 0:37:59 | 0:38:03 | |
Phew! That was a close one for Tamsin. At least she saved herself £75 on the smart meter. | 0:38:03 | 0:38:10 | |
But it looks like she's still in line for one of Roger's other rip-offs. | 0:38:10 | 0:38:15 | |
So I'm going to put the energy conserver box on. That's a good start. That's going to be 250 quid. | 0:38:15 | 0:38:22 | |
I didn't manage to get her to take the smart meter, but I'll push that a bit further. | 0:38:22 | 0:38:27 | |
I'll let her have a look at it, try and convince her and I might even give her a bit more discount on it, | 0:38:27 | 0:38:33 | |
just to see if I can close the sale. | 0:38:33 | 0:38:36 | |
First things first, Roger. You'd better install that energy conserving device, | 0:38:36 | 0:38:41 | |
even though it's an empty box that'll do nothing at all. | 0:38:41 | 0:38:45 | |
Right, we'll just stick these in. | 0:38:45 | 0:38:47 | |
Unbelievable! He's just pushing that wire into a hole in the wall. | 0:38:53 | 0:38:57 | |
I've put it upside down, but it won't matter. It works either way. | 0:38:58 | 0:39:03 | |
I don't know how you can do this with a straight face, Roger. | 0:39:03 | 0:39:07 | |
That's great. I've fitted the unit, or I've poked the wires through to make it look like it's fitted. | 0:39:10 | 0:39:16 | |
She'll think that's been done, so I'll get some money from her now. | 0:39:16 | 0:39:20 | |
-All right? -There you go. -That's it, yeah. | 0:39:20 | 0:39:23 | |
-That bit just clamps round... -The meter thing. | 0:39:23 | 0:39:26 | |
He's still determined to make some money out of that smart meter. | 0:39:26 | 0:39:30 | |
When you're watching TV, you can have it up there and you can find out how much it costs to watch TV! | 0:39:30 | 0:39:36 | |
Tamsin looks like she just wants Roger out of the house. | 0:39:36 | 0:39:39 | |
Some tradesmen can intimidate their victims so much, they pay them just to leave, | 0:39:39 | 0:39:45 | |
so will she fall for this old trick? | 0:39:45 | 0:39:47 | |
-So, no smart box for you then? -Not this time. -OK, that's all right. | 0:39:47 | 0:39:52 | |
Good for you, Tamsin. | 0:39:52 | 0:39:54 | |
So that's just 250 for the unit and 50 quid for the testing and call-out. | 0:39:54 | 0:39:59 | |
Hang on, Roger. You didn't mention the extra £50 earlier. | 0:39:59 | 0:40:03 | |
That's a really dirty trick. | 0:40:03 | 0:40:06 | |
Today, Tamsin Hill let an unknown electrician into her home without checking his ID. | 0:40:07 | 0:40:13 | |
Roger duped her with waffle and fancy tools and has installed an empty plastic box. | 0:40:13 | 0:40:20 | |
She's agreed to a £250 job that didn't need doing | 0:40:21 | 0:40:25 | |
and now our cowboy has upped his quote by £50. | 0:40:25 | 0:40:29 | |
Will Tamsin pay up? | 0:40:29 | 0:40:31 | |
All right. | 0:40:32 | 0:40:34 | |
Lovely. Thanks very much indeed. | 0:40:36 | 0:40:38 | |
Yes, she does - £300 for fitting a useless gadget! | 0:40:38 | 0:40:42 | |
-Hopefully, I'll see you again. -I'm sure the feeling isn't mutual. | 0:40:42 | 0:40:47 | |
Our cowboy is off to his next job, no doubt to try and take another customer for a ride. | 0:40:47 | 0:40:53 | |
Now he's out of sight, it's time for our producer to step in and reveal the truth to Tamsin. | 0:40:54 | 0:41:00 | |
-Hello. -Hi. We're asking people if they've had any odd experiences. | 0:41:01 | 0:41:07 | |
We're looking into plumbers, electricians. | 0:41:07 | 0:41:11 | |
I've just had my electricity looked at. | 0:41:11 | 0:41:14 | |
What did they do exactly? | 0:41:14 | 0:41:16 | |
They've added some kind of box underneath my fuse box | 0:41:16 | 0:41:20 | |
because there's some electricity currents escaping. I don't know exactly what that does. | 0:41:20 | 0:41:25 | |
Did they fix the problem? Were you happy with the work? | 0:41:25 | 0:41:28 | |
Yeah, they've put the box on. | 0:41:28 | 0:41:31 | |
I think you may have just paid £300 for not much work at all, really. | 0:41:31 | 0:41:36 | |
LAUGHS ANXIOUSLY | 0:41:36 | 0:41:38 | |
Right, OK. | 0:41:38 | 0:41:40 | |
OK... Mummy's going to be in trouble! | 0:41:42 | 0:41:45 | |
Time for boyfriend Alan to step forward and put Tamsin out of her misery. | 0:41:45 | 0:41:51 | |
Hello. Why aren't you at work? | 0:41:54 | 0:41:56 | |
I thought I'd take the opportunity to play a little prank. | 0:41:56 | 0:42:00 | |
Roger was very convincing. | 0:42:00 | 0:42:03 | |
I never for one moment thought that he was doing anything other than exactly what he said he was doing. | 0:42:03 | 0:42:09 | |
-It's all counted. -Thank you very much. -Can I have a receipt, please(?) | 0:42:09 | 0:42:14 | |
Before I let any more workmen in, make sure that you're prepared, | 0:42:14 | 0:42:18 | |
that you ask lots of questions and you're happy with the answers you get | 0:42:18 | 0:42:22 | |
because it's so easy to accept what people say without a second glance | 0:42:22 | 0:42:27 | |
because you feel silly or you just don't have a clue. | 0:42:27 | 0:42:31 | |
But just try and make sure you know what's going on because otherwise you can just be scammed. | 0:42:31 | 0:42:37 | |
Thanks for taking it so well, Tamsin. | 0:42:40 | 0:42:42 | |
You can rely on the majority of tradesmen being honest and hard-working. | 0:42:42 | 0:42:47 | |
It's only a very few who let the side down and play dirty tricks. | 0:42:47 | 0:42:51 | |
But remember, if in doubt, keep them out. Thanks for watching. I'll see you next time. | 0:42:51 | 0:42:56 | |
Subtitles by Subtext for Red Bee Media Ltd 2011 | 0:43:10 | 0:43:14 | |
Email [email protected] | 0:43:16 | 0:43:19 |