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These days, our money has to work even harder for us and a big expenditure is on property. | 0:00:02 | 0:00:07 | |
Last year we spent a staggering £15 billion on repairs to our homes. | 0:00:07 | 0:00:12 | |
But how can any of us be certain we've not been taken for a ride? | 0:00:12 | 0:00:16 | |
-How much will it cost? -Hard to say. I reckon 325. | 0:00:16 | 0:00:20 | |
-300 quid for doing that. -Probably about seven and a half grand. | 0:00:20 | 0:00:25 | |
With audacious secret filming, we'll reveal how easy it could be | 0:00:25 | 0:00:29 | |
for you to be duped. | 0:00:29 | 0:00:32 | |
-You've been ripped off. He's not a bona fide tradesman. -He's not?! | 0:00:32 | 0:00:37 | |
There was something suspicious. | 0:00:37 | 0:00:39 | |
BLEEP BLEEP | 0:00:39 | 0:00:41 | |
We lift the lid on some of the UK's most shocking tradesman rip-offs. | 0:00:41 | 0:00:46 | |
It was one of the worst conservatories I'd ever seen. | 0:00:46 | 0:00:51 | |
The house was a death trap. | 0:00:51 | 0:00:53 | |
No other word for it - conned. | 0:00:53 | 0:00:55 | |
On today's show: our rogue tradesman Roger tricks a streetwise IT consultant | 0:00:55 | 0:01:01 | |
into paying hundreds of pounds to repair his bathroom floor, although there's nothing wrong with it! | 0:01:01 | 0:01:07 | |
We've got rot. I've seen baths fall through the ceiling. | 0:01:07 | 0:01:11 | |
If we say 300 quid for doing that. | 0:01:11 | 0:01:13 | |
The shocking tricks played by rogue London brothers who faked pipe leaks with spray bottles. | 0:01:13 | 0:01:20 | |
-It took a daring police surveillance operation to bring them to justice. -He covers his hand with a glove, | 0:01:20 | 0:01:27 | |
making sure to leave no fingerprints. | 0:01:27 | 0:01:29 | |
And Roger's tricking a Berkshire man into thinking his garden tree is threatening his foundations. | 0:01:29 | 0:01:35 | |
-Only expensive gadgets will save his house. -It makes the roots want to go deeper into the ground | 0:01:35 | 0:01:42 | |
rather than spreading out. We can do that for 400 quid. | 0:01:42 | 0:01:45 | |
Stand by for Dirty Tricks of the Tradesmen. | 0:01:45 | 0:01:49 | |
Hello. Now let's be honest. Most of us know little about plumbing, electrics, roofing. | 0:01:55 | 0:02:01 | |
So we put our trust in tradesmen and we expect them to play fair. | 0:02:01 | 0:02:05 | |
Of course, the vast majority do play fair. It's a small minority who turn rogue and make life a misery | 0:02:05 | 0:02:12 | |
for thousands of us each year. | 0:02:12 | 0:02:15 | |
We're meeting people who have been ripped off by dodgy tradesmen, | 0:02:16 | 0:02:20 | |
plus with your help we can reveal how easy it is to fall for a typical set of tradesmen's tricks. | 0:02:20 | 0:02:26 | |
Our viewers have set up their friends and relatives to receive a visit from our very own tradesman. | 0:02:26 | 0:02:32 | |
Why? To show you how to avoid being taken for a ride. | 0:02:32 | 0:02:37 | |
This is Roger Bisby. He has over 40 years' experience under his builder's belt. | 0:02:37 | 0:02:44 | |
There's nothing he hates more than a dirty trickster out there to make a fast buck. | 0:02:47 | 0:02:53 | |
But we're asking Roger to go against everything he believes in and become a dodgy tradesman, | 0:02:54 | 0:03:01 | |
just so we can show you how not to get conned. | 0:03:01 | 0:03:05 | |
We'll create minor household problems and send in Roger | 0:03:05 | 0:03:09 | |
to show us all how easy it is to be ripped off. | 0:03:09 | 0:03:13 | |
It's all being filmed in secret and Roger works with our cameraman Luke, posing as his apprentice. | 0:03:13 | 0:03:20 | |
We'll find out in a moment where they're springing their first scam. | 0:03:20 | 0:03:25 | |
According to statistics from the insurance industry, | 0:03:25 | 0:03:28 | |
one-third of home owners often fail to ask for proof of ID when they let tradesmen into their homes. | 0:03:28 | 0:03:34 | |
Roger's on his way to meet a polite young office worker from Essex to try an outrageous rip-off. | 0:03:34 | 0:03:40 | |
No proof of ID or qualifications. Just lies. | 0:03:40 | 0:03:44 | |
Recently married, Channi and Vik Patel have been together since 2006. | 0:03:45 | 0:03:50 | |
Both work in London where she's in finance and he's in IT. | 0:03:50 | 0:03:54 | |
She thinks her man's a streetwise cookie. | 0:03:54 | 0:03:58 | |
I don't think Vik will fall for the set-up, | 0:03:58 | 0:04:02 | |
only because he's reluctant to part with any money. | 0:04:02 | 0:04:06 | |
So I think he would just say no to anything he quotes him | 0:04:06 | 0:04:11 | |
and he won't get anything done. | 0:04:11 | 0:04:14 | |
They just moved to Essex and Channi says she can hear dripping in the bathroom. | 0:04:14 | 0:04:19 | |
That's Roger's cue for a rip-off. | 0:04:19 | 0:04:21 | |
It's never a good idea to ignore these little drips, | 0:04:21 | 0:04:25 | |
-so we need a few props. -I found this on the beach of my home town, Frinton on Sea. | 0:04:25 | 0:04:31 | |
-It's a bit long, really. Let's shorten it down a bit. -Oh, my God. Are you...? | 0:04:31 | 0:04:37 | |
-That's more like what we want. -OK. | 0:04:37 | 0:04:39 | |
-We're going to plant that bit under the bath. -OK. | 0:04:39 | 0:04:43 | |
If I can get them to believe that's been created by the drip, I can tell them the lot's rotten. | 0:04:43 | 0:04:50 | |
Cunning. And Roger's spicing up the plank with a dusty topping. | 0:04:51 | 0:04:55 | |
This cobweb spray can be picked up in any joke shop. | 0:04:55 | 0:04:59 | |
There you go. | 0:04:59 | 0:05:00 | |
So having planted that under Vik's bath, Roger's second trick will be | 0:05:00 | 0:05:05 | |
to make him think the whole floor's so rotten it's at risk of collapse. | 0:05:05 | 0:05:10 | |
Then he'll overcharge for an instant spray treatment to the tune of around £300. | 0:05:10 | 0:05:16 | |
Finally, if Vik falls for it, he'll try and sign up some long-term business | 0:05:16 | 0:05:22 | |
to replace the whole floor. | 0:05:22 | 0:05:24 | |
Roger will spring his bath night swindle when Vik's home from work. | 0:05:24 | 0:05:29 | |
A reputable tradesman would charge an estimated £60 to fix a tiny leak | 0:05:29 | 0:05:34 | |
and, of course, there's nothing wrong with their floor. | 0:05:34 | 0:05:39 | |
But Roger is after big bucks. It's just after 7 o'clock when he calls. | 0:05:39 | 0:05:44 | |
-Hello. Are you Vik? -Hello. Upstairs. | 0:05:44 | 0:05:48 | |
What we've noticed is when I'm having a shower, there's a dripping noise. | 0:05:48 | 0:05:53 | |
It's coming from somewhere here. | 0:05:53 | 0:05:56 | |
-If I turn it on... -Yeah. | 0:05:56 | 0:05:59 | |
Roger's straight in without an ID check. Vik's made his first mistake. | 0:06:00 | 0:06:05 | |
If you turn it off quickly... | 0:06:05 | 0:06:08 | |
-Yeah. That's all right. -Roger's recognised the constant tapping is something totally harmless. | 0:06:10 | 0:06:16 | |
-Worth its weight in gold to a conman. -I'll just grab a few tools and a torch and have a look. | 0:06:16 | 0:06:22 | |
He's got this clicking sound. Every time he uses the shower, he hears drip, drip, drip. It's not a drip. | 0:06:29 | 0:06:35 | |
What it is is the hot pipe trapped under the floorboard and it's expanding. | 0:06:35 | 0:06:40 | |
It's a very common thing. A lot of people know about this from their central heating. | 0:06:44 | 0:06:50 | |
It doesn't mean it's a leak. | 0:06:50 | 0:06:52 | |
So that's easy. What I'll do is get on with it | 0:06:52 | 0:06:57 | |
and go in there and take the panel off and we'll see if we can find a bit of the old dry rot. | 0:06:57 | 0:07:03 | |
With tools under his belt, Roger returns to carry out his cunning plan. | 0:07:04 | 0:07:11 | |
-You guys want a drink? -I'd love one. A cup of tea. | 0:07:11 | 0:07:15 | |
Have you got lapsang souchong tea? Or what is it? | 0:07:15 | 0:07:19 | |
I was only kidding. | 0:07:19 | 0:07:22 | |
Nice tactic. Disarming Vik with your personality. | 0:07:22 | 0:07:27 | |
While he makes posh tea, Roger starts taking the bath to bits - groundwork for his first trick. | 0:07:27 | 0:07:33 | |
-Here we are. Can you put that somewhere safe, mate? -Yeah. -So it won't get trodden on. | 0:07:33 | 0:07:40 | |
-Hang on, mate. I'll be back. -Whilst the coast is clear, Roger slips out for a torch | 0:07:40 | 0:07:46 | |
and some props to do his tricks, leaving Luke to practise his banter. | 0:07:46 | 0:07:51 | |
-Are you just learning? -Yeah. | 0:07:51 | 0:07:54 | |
-I used to work in aggregates. What line of business are you in? -I'm in IT. -Oh, OK. | 0:07:54 | 0:08:00 | |
With a quick flick of the wrist, he hides the cobwebby wood up his shirt and returns to the house. | 0:08:00 | 0:08:06 | |
Roger, don't worry. You don't look suspicious, just fat. | 0:08:08 | 0:08:12 | |
-All right, Rog? -Yeah. Torch. | 0:08:12 | 0:08:15 | |
Roger tries to win Vik's confidence with a stream of fascinating bathroom facts which he's made up. | 0:08:18 | 0:08:24 | |
Do you know what, there's something like 75% of all call backs, | 0:08:25 | 0:08:33 | |
like new houses, are leaks around the bath or shower. | 0:08:33 | 0:08:37 | |
And that's in new houses. | 0:08:37 | 0:08:40 | |
Yeah. I had a leak in the kitchen where the light is. | 0:08:40 | 0:08:44 | |
-Yeah, yeah. -The light was hanging and I had to take that away. | 0:08:44 | 0:08:50 | |
No! Vik's broken the golden rule. He should watch like a hawk. | 0:08:50 | 0:08:54 | |
Now Roger has a chance to spray extra cobwebs under the bath | 0:08:54 | 0:08:58 | |
and finally play his first dirty trick. | 0:08:58 | 0:09:02 | |
-That was a close one! -Right, OK. If you look under there... | 0:09:11 | 0:09:15 | |
Now he's slipped his wood into position, how will he use it to convince Vik? | 0:09:15 | 0:09:20 | |
Watch out for meaningless waffle. | 0:09:20 | 0:09:23 | |
-When you start looking, we've got rot. -Yeah. -Come around here. | 0:09:23 | 0:09:27 | |
This is where the previous leak is. And it's all weak. | 0:09:27 | 0:09:31 | |
We've got some evidence of a bit of fungus. | 0:09:32 | 0:09:36 | |
There goes the cobwebby wood. Shame Roger's camera can't see it as he put a lot of effort in. | 0:09:36 | 0:09:43 | |
I've seen baths where they have fallen through the ceiling before. | 0:09:43 | 0:09:47 | |
That's in more extreme situations. | 0:09:47 | 0:09:50 | |
-What I would suggest I do with it now is spray the whole thing. -Right. | 0:09:50 | 0:09:55 | |
-Just to stop the rot from going any further. -Right. | 0:09:55 | 0:09:59 | |
If you want to go for something more extensive, we'd have to talk to the insurance company probably. | 0:09:59 | 0:10:07 | |
-Do you think insurance will cover this? -Oh, yeah, yeah. | 0:10:07 | 0:10:11 | |
Vik's looking doubtful, but Roger's sneakily sown the seeds to overcharge several hundred pounds | 0:10:11 | 0:10:17 | |
for a useless dry rot treatment spray. | 0:10:17 | 0:10:21 | |
If I give that a quick spray, if we say 300 quid for doing that... | 0:10:21 | 0:10:25 | |
Naughty Roger. | 0:10:25 | 0:10:28 | |
So how much will Vik agree to pay for this bogus treatment? | 0:10:28 | 0:10:32 | |
I'm not sure how much I've got. Will you do a discount? | 0:10:32 | 0:10:36 | |
And how will he feel when he realises he's been conned? | 0:10:36 | 0:10:41 | |
I think I'd have cried as well. | 0:10:41 | 0:10:43 | |
For Vik's sake, let's hope it doesn't end in tears. | 0:10:47 | 0:10:50 | |
Unfortunately, spraying water and lying about ceiling repairs happened to dozens of home owners, | 0:10:50 | 0:10:56 | |
the shocking work of two brothers who went to prison in 2011. | 0:10:56 | 0:11:01 | |
Various police forces and trading standards teams joined forces to bring them to justice | 0:11:01 | 0:11:07 | |
and their conviction is proof that crime never pays. | 0:11:07 | 0:11:11 | |
This is the story of two rogue brothers - James and Robert Vincent - | 0:11:11 | 0:11:17 | |
who preyed on old people in south London for years. | 0:11:17 | 0:11:20 | |
Their case goes right back to 2003 when they were imprisoned for fraud. | 0:11:20 | 0:11:25 | |
Detective Sergeant Keith Simmonett remembers them well. | 0:11:25 | 0:11:31 | |
I was aware of the Vincent brothers being arrested in 2003 | 0:11:31 | 0:11:35 | |
for offences against the elderly, | 0:11:35 | 0:11:37 | |
constantly ripping them off. | 0:11:37 | 0:11:40 | |
You don't forget that. | 0:11:40 | 0:11:42 | |
The trick they used was to befriend elderly people in the street or by cold calling on them at home. | 0:11:42 | 0:11:48 | |
They would fake problems - spraying water on a ceiling as damp - | 0:11:48 | 0:11:52 | |
and then demand money there and then to fix it. | 0:11:52 | 0:11:57 | |
In May 2010 after the brothers were released from prison, they started up again. | 0:11:57 | 0:12:04 | |
The police became aware of an elderly gentleman being approached in Eltham. | 0:12:05 | 0:12:09 | |
He was befriended by two males who stated they had conducted previous work at his address. | 0:12:09 | 0:12:15 | |
He was then followed home. The males knocked on his door, | 0:12:15 | 0:12:20 | |
conned their way into his address. | 0:12:20 | 0:12:23 | |
They sprayed water on the ceilings, stating that he had an urgent leak that needed repairs | 0:12:23 | 0:12:29 | |
or his premises could collapse. | 0:12:29 | 0:12:31 | |
Unfortunately, the gentleman handed over £2,000 for work not required. | 0:12:31 | 0:12:36 | |
£2,000 for spraying water on the ceiling. | 0:12:37 | 0:12:41 | |
When the victim raised the alarm, police suspected the Vincent brothers right away. | 0:12:41 | 0:12:46 | |
By this time, their tactics had become infamous. | 0:12:46 | 0:12:50 | |
But this wasn't an isolated case. DS Simmonett was alerted to eight similar scams | 0:12:50 | 0:12:56 | |
across south London. And Kent Police supplied crucial evidence - | 0:12:56 | 0:13:01 | |
a picture of one Vincent brother taken by one of their covert cameras. | 0:13:01 | 0:13:06 | |
They'd installed it in the home of an elderly victim who was repeatedly targeted by rogue tradesmen. | 0:13:06 | 0:13:13 | |
He'd been duped for bogus work, stating that water was leaking from his ceiling at his address. | 0:13:13 | 0:13:19 | |
Kent Police sent that image through to us. I recognised Robert Vincent. | 0:13:19 | 0:13:24 | |
With evidence tying him to the scene, Robert Vincent was arrested and charged | 0:13:24 | 0:13:30 | |
before the court released him on bail. But what about his brother? | 0:13:30 | 0:13:35 | |
Trading Standards at nearby Bromley were also aware of the Vincent Brothers. | 0:13:35 | 0:13:40 | |
Rob Vale headed the investigation there. | 0:13:40 | 0:13:44 | |
When you start investigating a case like this, you very quickly become quite passionate about it. | 0:13:44 | 0:13:51 | |
You've got vulnerable victims being targeted by ruthless individuals. | 0:13:51 | 0:13:55 | |
In August, a phone call came in to Trading Standards from a local resident | 0:13:55 | 0:14:01 | |
who suspected a bogus workman at a neighbour's house. | 0:14:01 | 0:14:05 | |
As soon as we got the call, the details were that it was an older consumer and property repairs. | 0:14:05 | 0:14:12 | |
She was concerned that the neighbour was the victim of a scam. | 0:14:12 | 0:14:16 | |
We've got alarm bells ringing. Our protocol is that we go to the scene immediately. | 0:14:16 | 0:14:22 | |
Lo and behold, they caught James Vincent in the act. | 0:14:22 | 0:14:27 | |
As suspected, he was taking money from the victim for roofing work that didn't need doing. | 0:14:27 | 0:14:33 | |
-Like his brother, he was charged, but released on bail. -It was important that we got them. | 0:14:33 | 0:14:39 | |
They're prolific offenders, repeat offenders and they target the most vulnerable people. | 0:14:39 | 0:14:46 | |
We want to stop them doing that. | 0:14:46 | 0:14:48 | |
With the brothers loose again, police kept a close eye on them. | 0:14:48 | 0:14:53 | |
There was a team of more than 20 officers involved, | 0:14:53 | 0:14:57 | |
Due to the vulnerability of the victims, we feared they'd commit further offences. | 0:14:57 | 0:15:02 | |
For four days they watched as the two brothers drove around, occasionally calling at houses | 0:15:02 | 0:15:08 | |
that looked like they might belong to pensioners. Staggering behaviour for criminals on bail, | 0:15:08 | 0:15:14 | |
to continue going about their deceitful business. | 0:15:14 | 0:15:19 | |
On the fourth day, Robert Vincent called on an elderly couple. | 0:15:19 | 0:15:23 | |
Police set up a surveillance camera in the house opposite. | 0:15:23 | 0:15:27 | |
On the footage, the elderly victim is just going to his vehicle. | 0:15:27 | 0:15:31 | |
He's on the way to the bank to withdraw some money because the repair work is £2,800. | 0:15:31 | 0:15:38 | |
As you can see, Robert Vincent leaves the premises. | 0:15:38 | 0:15:41 | |
He covers his hand with a glove to leave no fingerprints behind. | 0:15:41 | 0:15:45 | |
Note that he's wearing glasses. | 0:15:45 | 0:15:48 | |
He doesn't normally wear glasses. | 0:15:48 | 0:15:50 | |
James Vincent picked up his brother in a car around the corner | 0:15:50 | 0:15:54 | |
and followed the elderly victim to the bank. This intimidating tactic is a common trick | 0:15:54 | 0:16:00 | |
to make sure the rogues get their money. It was at this point the police moved in on them. | 0:16:00 | 0:16:06 | |
As we tried to arrest them, James Vincent thought different | 0:16:06 | 0:16:11 | |
and he then drove like an absolute lunatic for a three-mile chase. | 0:16:11 | 0:16:16 | |
He was driving up pavements, causing danger to pedestrians, through a hospital car park, | 0:16:16 | 0:16:22 | |
and if he'd not been stopped, someone may have been seriously injured. | 0:16:22 | 0:16:26 | |
In February, 2011, James and Robert Vincent were sentenced to a total of 14 years in prison | 0:16:26 | 0:16:32 | |
for fraud and dangerous driving. | 0:16:32 | 0:16:35 | |
Later, the London company which took money from customers' bank accounts without their knowledge | 0:16:42 | 0:16:48 | |
to pay for work they didn't want! | 0:16:48 | 0:16:50 | |
He took money from me without my permission and I was worried that if he'd do that to me, | 0:16:50 | 0:16:57 | |
he'd do it to other people. | 0:16:57 | 0:16:59 | |
Plus, as we show you how not to be ripped off, | 0:16:59 | 0:17:02 | |
Roger turns into a treacherous tree surgeon and hits a pensioner with one lie after another. | 0:17:02 | 0:17:08 | |
-Does it show? -No, we bury it. | 0:17:08 | 0:17:11 | |
It's fully guaranteed. You'll be all right. | 0:17:11 | 0:17:15 | |
-Hello, are you Vik? -But first it's time to find out if streetwise Vik Patel from Essex | 0:17:15 | 0:17:21 | |
falls for Roger's tricks. It was his wife who set him up. | 0:17:21 | 0:17:26 | |
Now Roger's trying to convince him that his bathroom floor could collapse at any moment. | 0:17:26 | 0:17:32 | |
Our cowboy will overcharge Vik for a special treatment spray, which is just water and wood hardener. | 0:17:32 | 0:17:38 | |
And he wants £300 for that. Roger's getting more tools when Vik finally makes up his mind. | 0:17:38 | 0:17:44 | |
-Yeah, spray it. -You want us to spray it? -Yeah. -OK, we'll get on it. | 0:17:47 | 0:17:53 | |
Thank you! | 0:17:53 | 0:17:55 | |
Vik's a lovely fella. He's gone for it. He's decided to spend the money, have the spray job, 300 quid. | 0:17:57 | 0:18:03 | |
We'll be in there about half an hour, something like that. | 0:18:03 | 0:18:07 | |
And then we'll be on our way with some money. Good result for us. | 0:18:07 | 0:18:12 | |
Roger's van is packed with props for every possible scam. | 0:18:13 | 0:18:17 | |
He's filled his spray pump with wood varnish and water. It smells like it should do good. | 0:18:17 | 0:18:23 | |
Vik is keeping a close eye on him and probably both nostrils, too. | 0:18:23 | 0:18:27 | |
-Has he started to smell a rat yet? -These guys from the dry rot and woodworm companies phone me up | 0:18:27 | 0:18:34 | |
because I'm a plumber and they say, "If you can find us any dry rot jobs, refer them to us | 0:18:34 | 0:18:40 | |
"and if we get the job we'll give you 500 quid." | 0:18:40 | 0:18:44 | |
So what are they charging? You know? | 0:18:44 | 0:18:48 | |
Food for thought, Roger. Or a deliberate distraction | 0:18:48 | 0:18:52 | |
so Vik doesn't notice you're spraying so little fluid? | 0:18:52 | 0:18:55 | |
Roger's kept up his spray of banter for so long | 0:18:55 | 0:18:59 | |
that day has turned into night. | 0:18:59 | 0:19:01 | |
Vik's eardrums must be throbbing, if not his floorboards. | 0:19:01 | 0:19:05 | |
We've given him a spray up. Most of the time we were talking and I was pretending to spray. | 0:19:05 | 0:19:11 | |
Now I want to go back and ask him for the money. If he pays me £300 for that, about 20 minutes' work, | 0:19:11 | 0:19:17 | |
we'll be doing very well for ourselves. We'll have to see how we go. Fingers crossed. | 0:19:17 | 0:19:24 | |
Wish me luck. | 0:19:24 | 0:19:27 | |
Today Vik Patel has let in a tricky tradesman who has put the dampeners on his night in. | 0:19:27 | 0:19:33 | |
He's sprayed cobwebs all over the bathroom floor and pumped a useless coating of water and varnish | 0:19:33 | 0:19:38 | |
over the floorboards, all to stop a drip. | 0:19:38 | 0:19:42 | |
Will our customer pay up? | 0:19:42 | 0:19:44 | |
-OK? -Yeah. -That's done. | 0:19:44 | 0:19:47 | |
-300 quid. -I'm not sure how much I've got. You do a discount? | 0:19:47 | 0:19:52 | |
Ah...yeah, we can let you off with the fluid. What do you...? | 0:19:52 | 0:19:57 | |
Even with the job finished, Vik's trying to negotiate the cost down. | 0:19:57 | 0:20:01 | |
-Will he get the better of our rogue? -260. | 0:20:01 | 0:20:05 | |
Eh... | 0:20:05 | 0:20:07 | |
-Yeah, I'm reluctant to because... -It's fine. | 0:20:07 | 0:20:10 | |
-Yeah, yeah, it's fine. -I'll discount you on the next job, but I've had a bad day. | 0:20:10 | 0:20:17 | |
-Two...lovely. -Sorry about that, mate. -If I had just put 100 quid in the fuel tank... -Yeah. | 0:20:17 | 0:20:23 | |
..which is what it costs me to fill that van up, I'd feel more generous. Plus it's Friday night. | 0:20:23 | 0:20:29 | |
-All right. -Thank you very much. -And you... -I'll send you an estimate for the insurance company. | 0:20:29 | 0:20:36 | |
And see what they say, yeah? | 0:20:36 | 0:20:39 | |
Vik's chasing our rogue for a receipt, but Roger doesn't want to leave any evidence. | 0:20:39 | 0:20:45 | |
-I'll send it the old-fashioned snail mail way. -Vik shouldn't let him go without a receipt for the work | 0:20:45 | 0:20:52 | |
-and for the money paid. -Cheers. I've got it. -Have a nice evening. -Take care. | 0:20:52 | 0:20:57 | |
Roger's gone, leaving Vik £300 down for nothing. | 0:20:57 | 0:21:02 | |
No second opinion, no written quotation, not even a receipt, | 0:21:02 | 0:21:06 | |
all because Vik was rushed into a job he didn't actually need doing. | 0:21:06 | 0:21:10 | |
With Roger hiding around the corner, with Vik's wife, who set up her husband, | 0:21:10 | 0:21:16 | |
it's time for our producer to pay the consumer a visit and reveal the truth of the scam. | 0:21:16 | 0:21:22 | |
Hi, mate. I'm doing a programme about rogue traders and so on. | 0:21:22 | 0:21:26 | |
-Have you had any done today? -I just had one guy. -Really? -Yeah. | 0:21:26 | 0:21:31 | |
-Can you tell me what he did? -He sprayed this spray that will stop the wood from, like, | 0:21:31 | 0:21:38 | |
breaking up, basically. You know, when wood gets wet. | 0:21:38 | 0:21:43 | |
-If I was to tell you that Roger Bisby has been ripping people off... -It wouldn't surprise me. | 0:21:43 | 0:21:50 | |
-How does that feel if you've been ripped off? -It's gone now, isn't it? There's not a lot I can do. | 0:21:50 | 0:21:56 | |
-It's time to tell him the good news. -If I told you we've set you up with the help of your wife, | 0:21:56 | 0:22:02 | |
-who is just coming now... -Oh, my God! Are you serious? | 0:22:02 | 0:22:06 | |
BLEEP | 0:22:07 | 0:22:08 | |
- You gave him all our money? - If I'd lost that for nothing, | 0:22:08 | 0:22:12 | |
that would play on my mind. | 0:22:12 | 0:22:15 | |
I think I'd have cried as well. | 0:22:15 | 0:22:18 | |
-Here it is, my friend. -Ah! You gave me a shock. | 0:22:18 | 0:22:23 | |
There was a feeling in me that something wasn't right. | 0:22:23 | 0:22:27 | |
-You were watching so much. -Yeah. -That's a good thing. | 0:22:27 | 0:22:31 | |
My advice is to get quotes. Ask people, people you know, friends, family. | 0:22:31 | 0:22:38 | |
Get something in writing. Don't rush it, like I did today. | 0:22:38 | 0:22:43 | |
And, em... | 0:22:43 | 0:22:46 | |
make sure the people you are getting are legit people. | 0:22:46 | 0:22:49 | |
Cheers. | 0:22:49 | 0:22:51 | |
Vik was such a good sport there, but what can you and I do to avoid being ripped off? | 0:22:51 | 0:22:58 | |
For a start, never agree to the work starting the same day. | 0:22:58 | 0:23:02 | |
And always get a receipt. Vik would have had a way of bringing Roger to book. | 0:23:02 | 0:23:08 | |
And, most important of all, if in doubt, keep them out. | 0:23:08 | 0:23:12 | |
Now I've been impressed to find out that there's a regulator for almost every type of domestic trade. | 0:23:15 | 0:23:21 | |
Roofers, electricians, even tree surgeons. | 0:23:21 | 0:23:24 | |
When it comes to giant oaks and sycamores, you need the pros, | 0:23:24 | 0:23:29 | |
not a couple of cowboys with big smiles and a shiny van, | 0:23:29 | 0:23:32 | |
but that isn't stopping Roger from visiting a family in Berkshire. | 0:23:32 | 0:23:37 | |
Shop manager Matthew Dibley is very close to his father Ian, who loves playing tricks on friends. | 0:23:39 | 0:23:46 | |
He knows quite a bit about DIY. He's always doing things around the house, fixing things. | 0:23:46 | 0:23:52 | |
He usually tries to do things before calling someone out. | 0:23:52 | 0:23:55 | |
When it comes to building work, Matthew thinks his father can be gullible and may fall for a prank. | 0:23:55 | 0:24:02 | |
If someone says something needs doing, he'll probably go with it without checking other quotes. | 0:24:02 | 0:24:08 | |
Ian and his wife live here in Berkshire with a large tree outside. | 0:24:08 | 0:24:12 | |
Matthew has faked a letter from the council saying the trees' roots could be causing a problem. | 0:24:12 | 0:24:18 | |
That's all our tricky tradesman needs. | 0:24:18 | 0:24:22 | |
We're going to create a scam by lying a fairy ring around the outside of the tree | 0:24:22 | 0:24:28 | |
to stop the roots from spreading. It's like bonsai technology. | 0:24:28 | 0:24:32 | |
-What have you got? -Some tent pegs for you. -Are we going camping? | 0:24:32 | 0:24:37 | |
Not exactly, no. And I've got a little pamphlet | 0:24:37 | 0:24:41 | |
which gives a little brief description of how this works. | 0:24:41 | 0:24:46 | |
This is important. This has got a lot of technical phrases | 0:24:46 | 0:24:50 | |
and hopefully will bamboozle the householder with science and make them think this nonsense works. | 0:24:50 | 0:24:56 | |
So Roger's tricks include the use of fake literature, | 0:24:56 | 0:25:01 | |
also a fake root treatment using wire and tent pegs for which he'll charge a fortune, | 0:25:01 | 0:25:07 | |
a third trick will worry Ian about the roots affecting the value of his home by damaging the foundations. | 0:25:07 | 0:25:13 | |
Simple, but will Ian allow Roger to get to the root of the problem? | 0:25:13 | 0:25:18 | |
There are genuine methods available for containing tree roots, | 0:25:18 | 0:25:23 | |
but they usually cost thousands of pounds. Roger intends to charge | 0:25:23 | 0:25:27 | |
around £400, which will sound like a bargain. | 0:25:27 | 0:25:31 | |
He's using wire and tent pegs that cost him no more than £20. | 0:25:31 | 0:25:35 | |
That's quite a profitable scam. | 0:25:35 | 0:25:38 | |
Matthew has told his dad to expect the workmen at around three. | 0:25:39 | 0:25:43 | |
Hello. We got the right place. Sorry if we were a bit late. | 0:25:48 | 0:25:52 | |
That's all right. My son organised it. I'd a letter from the council. | 0:25:52 | 0:25:57 | |
I was away. He picked up the letter and he says, "Just have it checked." | 0:25:57 | 0:26:02 | |
-Yeah. This one. -Yeah. | 0:26:02 | 0:26:05 | |
We've been here 25, 30 years. We haven't had any problems. | 0:26:05 | 0:26:10 | |
-Somebody told me it usually goes out to the...sort of like the width of the tree. -Yeah. | 0:26:10 | 0:26:17 | |
It sounds like Ian has done some research already. | 0:26:17 | 0:26:22 | |
Tree roots can spread horizontally as far as the tree is tall. Roger has to think fast | 0:26:22 | 0:26:28 | |
to get Ian interested. He decides on his most worrying trick first, | 0:26:28 | 0:26:33 | |
rattling him with a sudden devaluation of the property. | 0:26:33 | 0:26:37 | |
-Are you going to sell this house? -Yeah. -Are you? It's highly likely | 0:26:37 | 0:26:42 | |
that that tree will be a factor. The trouble with surveyors is | 0:26:42 | 0:26:46 | |
they always hedge their bets. Insurance companies are paranoid. | 0:26:46 | 0:26:51 | |
They've got so many subsidence claims and that's made them err on the side of caution. | 0:26:51 | 0:26:56 | |
When the person who buys your house wants insurance for subsidence, | 0:26:56 | 0:27:01 | |
the insurance companies are saying, "We won't cover it because of the proximity of the tree." | 0:27:01 | 0:27:07 | |
-It wasn't anything to do with selling the house. -No, no. | 0:27:07 | 0:27:11 | |
Good try, Roger, but Ian's having none of it. You've come up against a customer | 0:27:11 | 0:27:17 | |
-who can stand up to your flannel. -We've got a device we can put round the tree | 0:27:17 | 0:27:22 | |
to limit the root growth out. | 0:27:22 | 0:27:26 | |
And it just makes the roots go downwards, so it won't interfere with the house. | 0:27:26 | 0:27:31 | |
If we do that, we can guarantee the future of the tree and you can put that on the house deeds | 0:27:31 | 0:27:37 | |
-for the next people. -I think Roger may have his work cut out here. | 0:27:37 | 0:27:42 | |
He's got a client who wants a quote before the work is done and who isn't falling for any old cobblers. | 0:27:42 | 0:27:49 | |
-How is Roger going to ensure he nails this job? -We could do that for 400 quid. | 0:27:49 | 0:27:54 | |
Then you get a guarantee with it. If somebody buys your house | 0:27:54 | 0:27:59 | |
and they've knocked money off because of that tree, you lose that money anyway. So... | 0:27:59 | 0:28:05 | |
Ian doesn't look convinced, but another dirty trick is coming. Go on, blind him with science. | 0:28:05 | 0:28:12 | |
Basically, it's like an earthing rod that goes round there. | 0:28:12 | 0:28:16 | |
It just basically creates an equipotential zone | 0:28:16 | 0:28:20 | |
and then that makes the roots want to go downwards, deeper into the grounds, rather than out. | 0:28:20 | 0:28:27 | |
-I'll tell you what I'll do. If it does come up on the survey, I'll come back to you. -Yeah. | 0:28:27 | 0:28:33 | |
OK. Yeah. | 0:28:33 | 0:28:35 | |
Good on you, Ian. Look at Roger's face. It says it all. Has he met his match? | 0:28:35 | 0:28:41 | |
So how much joy will he have talking Ian into a job he doesn't need? | 0:28:42 | 0:28:47 | |
We'll send you a written guarantee. | 0:28:47 | 0:28:49 | |
Will this smart consumer see through Roger's fake credentials? | 0:28:49 | 0:28:54 | |
-I just tried to get into your website and I couldn't get into it. -Do you want me to find out why? -Yeah. | 0:28:54 | 0:29:00 | |
You go for it, Ian. Roger's making great use of scare tactics and faked paperwork, | 0:29:04 | 0:29:09 | |
but they are just two examples of the tricks real rogues use. | 0:29:09 | 0:29:14 | |
One of the oldest tricks in their book is to turn up at a consumer's home for one reason | 0:29:14 | 0:29:19 | |
and, once they have access, develop it into something far more expensive which usually doesn't need doing. | 0:29:19 | 0:29:26 | |
That happened to Jane Ford and Diana Pottinger when they got in touch with Gardenbase Ltd | 0:29:27 | 0:29:34 | |
and were taken to the cleaners. | 0:29:34 | 0:29:37 | |
Money had been taken for work I hadn't agreed to. | 0:29:37 | 0:29:40 | |
He'd taken every penny I had. | 0:29:40 | 0:29:42 | |
Gardenbase Ltd, not to be confused with companies with a similar name, was set up by Christopher Marino | 0:29:42 | 0:29:48 | |
and was known in north London for its advertising. That's how Jane and Diana first found it. | 0:29:48 | 0:29:54 | |
When Diana mentioned her need for interior work as well, Gardenbase were only too pleased to quote. | 0:29:54 | 0:30:01 | |
I needed him to fix a hole in the wall of my downstairs shower. | 0:30:01 | 0:30:05 | |
He charged me a fee | 0:30:05 | 0:30:09 | |
for coming round to do the estimate. £17.50. | 0:30:09 | 0:30:13 | |
I agreed to this because I was anxious to get it done. | 0:30:13 | 0:30:16 | |
That was the first trick. Both Diana and Jane agreed to pay £17.50 for Christopher Marino to visit them, | 0:30:16 | 0:30:23 | |
which seems quite steep when he should be keen for their custom. | 0:30:23 | 0:30:28 | |
Unfortunately, they had no idea that he had past form for disreputable behaviour | 0:30:28 | 0:30:34 | |
going back to 2006. | 0:30:34 | 0:30:37 | |
He gave us a commitment that he would start trading fairly. He didn't. | 0:30:37 | 0:30:41 | |
He then gave a commitment to the court that he'd trade within the law, he would do a good job, | 0:30:41 | 0:30:47 | |
he would make sure he gave the correct paperwork and he wouldn't take money without permission. | 0:30:47 | 0:30:52 | |
-Again, he didn't. -By 2009, it seems he was still not trading within the law | 0:30:52 | 0:30:59 | |
and using dirty tricks on his clients. When he quoted Jane £5,000 for garden work, | 0:30:59 | 0:31:04 | |
which included a new rockery, he talked his way into her house - and not just to write out his quote. | 0:31:04 | 0:31:12 | |
Because my home was quite in need of redecoration and refurbishment | 0:31:12 | 0:31:18 | |
he noticed and really before I'd even signed the documentation for the garden work deposit | 0:31:18 | 0:31:25 | |
he was pestering me regarding the interior work, | 0:31:25 | 0:31:29 | |
wandering round my property, uninvited. | 0:31:29 | 0:31:33 | |
I did become quite worried about this, very concerned. | 0:31:33 | 0:31:38 | |
Jane resisted his face to face sales patter, but he continued to pester her by phone. | 0:31:38 | 0:31:45 | |
He hit her with a quote of £18,000 to renovate her rockery and redecorate her house. | 0:31:45 | 0:31:51 | |
A bit steep. | 0:31:51 | 0:31:53 | |
I said I couldn't afford to have that done as well as the gardening work | 0:31:54 | 0:31:58 | |
and he said... Well, he offered £10,000. Could I afford that? | 0:31:58 | 0:32:03 | |
And I still declined. | 0:32:03 | 0:32:05 | |
It was extremely strange and quite worrying. | 0:32:05 | 0:32:10 | |
Quite a drop. He must have been desperate. Jane knew something was wrong, but couldn't figure it out. | 0:32:10 | 0:32:16 | |
And she was unaware of another trick Marino had buried in the small print of his paperwork. | 0:32:16 | 0:32:22 | |
It stated that the balance would be payable three days prior to completion of the work, | 0:32:22 | 0:32:28 | |
which I was not aware of. If I had been, I wouldn't have signed it. | 0:32:28 | 0:32:33 | |
Because Marino had taken her debit card details, he was able to take the total amount when it suited him | 0:32:33 | 0:32:39 | |
without her knowledge. By law, we're allowed a seven-day cooling off period for good and services | 0:32:39 | 0:32:45 | |
sold to us in our homes. Marino didn't tell Jane this. | 0:32:45 | 0:32:49 | |
He also promised written material which didn't arrive. A consumer helpline put her in touch | 0:32:49 | 0:32:55 | |
with Trading Standards who advised her how to cancel the work. But on her next bank statement, | 0:32:55 | 0:33:01 | |
Gardenbase Ltd had taken £2,200 from her account... for work she'd refused. | 0:33:01 | 0:33:07 | |
As well as taking the £2,000 deposit for the garden work, | 0:33:08 | 0:33:13 | |
he'd taken £200 which was unauthorised. | 0:33:13 | 0:33:18 | |
Shocking. Marino was playing similar financial tricks on Diana Pottinger. | 0:33:19 | 0:33:23 | |
He'd quoted £1,800 for work on her shower, but had withdrawn £2,600 from her account | 0:33:23 | 0:33:31 | |
before the job was even finished. Trading Standards later estimated the value of his work at just £900. | 0:33:31 | 0:33:38 | |
So massive overcharging and premature withdrawals of funds. | 0:33:38 | 0:33:43 | |
He lied to me. He took money from me without my permission | 0:33:43 | 0:33:48 | |
and I was worried that if he would do that to me, he'd do it to others. | 0:33:48 | 0:33:54 | |
The law caught up with Marino again. In March, 2011, he pleaded guilty | 0:33:54 | 0:33:59 | |
to 13 charges of contempt of court and was given a 28-day prison sentence, suspended for two years. | 0:33:59 | 0:34:06 | |
Jane got all her money back and Marino repaid Diana £780. | 0:34:06 | 0:34:10 | |
Gardenbase Ltd is in liquidation. | 0:34:10 | 0:34:14 | |
I think it's very worrying that rogue traders | 0:34:15 | 0:34:20 | |
can use that sort of facade to deceive people. | 0:34:20 | 0:34:25 | |
There's no protection against that. I did all the checks | 0:34:25 | 0:34:29 | |
and I was still deceived. | 0:34:29 | 0:34:33 | |
So be wary of paying for quotes, always read the small print | 0:34:33 | 0:34:37 | |
and don't empower tradesmen with the means to charge your debit or credit card whenever they see fit. | 0:34:37 | 0:34:43 | |
What's more, if you suspect that you or one of your friends is at risk of being ripped off, | 0:34:43 | 0:34:49 | |
it does no harm at all to check with your local Trading Standards. | 0:34:49 | 0:34:53 | |
Now will Ian Dibley in Berkshire realise he's on the receiving end of a serious con trick? | 0:34:53 | 0:34:59 | |
-This one. -Yeah. -If you remember, Roger is trying to con him out of £400 for a special system | 0:34:59 | 0:35:06 | |
to stop the spread of his tree roots, but Ian doesn't seem convinced by that towering quote. | 0:35:06 | 0:35:12 | |
I'll tell you what I'll do. If it comes up on the survey, I'll come back to you. | 0:35:12 | 0:35:18 | |
Hang on, Roger. What do rogue tradesmen do with a tricky customer? They push their luck. | 0:35:18 | 0:35:25 | |
Roger needs Ian to agree to the work now or he may look for quotes elsewhere and discover the rip-off. | 0:35:25 | 0:35:31 | |
Suddenly, Luke remembers they have another trick to play. | 0:35:31 | 0:35:35 | |
Have you got that pamphlet? Your leaflet? | 0:35:35 | 0:35:38 | |
Watch out, Ian. | 0:35:38 | 0:35:40 | |
Tradesmen of all kinds rely on literature to use as convincers | 0:35:40 | 0:35:45 | |
and the small print needs to be checked carefully to ensure the promises are genuine. | 0:35:45 | 0:35:51 | |
I just think it's investment. Once it's done... | 0:35:51 | 0:35:55 | |
Whenever you buy a house, you come along, don't you? | 0:35:55 | 0:35:59 | |
"There's a bit of a gutter problem there. Knock a couple of hundred off. There's a tree root problem. | 0:35:59 | 0:36:05 | |
"Knock a bit off there. Roof's all right, blah blah blah. Where's the guarantees on this?" | 0:36:05 | 0:36:12 | |
It's all about peace of mind in the end. | 0:36:12 | 0:36:15 | |
Ian has a phone conversation with son Matthew, who reassures his dad that the tradesman is bona fide. | 0:36:15 | 0:36:22 | |
It's proven technology. | 0:36:22 | 0:36:24 | |
-Well, it's 400 quid! -Good old Ian. He's checking. | 0:36:24 | 0:36:29 | |
We'll do it cheaper. | 0:36:29 | 0:36:31 | |
Can you do it for 330? | 0:36:33 | 0:36:36 | |
350. How about that? Is that cash? | 0:36:40 | 0:36:43 | |
-We're doing ourselves here. -Roger is desperate for his cash | 0:36:43 | 0:36:48 | |
-and, like many cowboy tradesmen, he's really pushing his luck. -OK. | 0:36:48 | 0:36:52 | |
We'll send you a written guarantee on it and everything. Yeah? | 0:36:52 | 0:36:56 | |
-Well, I need that. -Yeah. -Ian is no fool. He thinks something's up, despite his son's reassurances. | 0:36:56 | 0:37:03 | |
So what is it you actually put in? A ring or something? | 0:37:03 | 0:37:07 | |
Yeah, it's equipotential bonding. | 0:37:07 | 0:37:10 | |
-It just makes the roots go... -So how long does that take to do? | 0:37:10 | 0:37:15 | |
-A couple of hours, that's all. -Does it show? -No, no, no. | 0:37:16 | 0:37:20 | |
We bury it there. | 0:37:20 | 0:37:22 | |
OK? All right, we'll sort ourselves out, then get cracking. We could talk all day(!) | 0:37:22 | 0:37:27 | |
Well, he's gone for that. | 0:37:32 | 0:37:34 | |
I was...I was really starting to dig deep to make up a load of old nonsense there, | 0:37:34 | 0:37:40 | |
but he seemed to be fairly happy that it's all new technology. | 0:37:40 | 0:37:45 | |
It was way above his head, which is what we like. So he's buying into it. | 0:37:45 | 0:37:50 | |
He's gone away to read our leaflet and hopefully that will persuade him that we know what we're on about. | 0:37:50 | 0:37:57 | |
Let's get on. Let's do some work. | 0:37:57 | 0:37:59 | |
There you are, Luke. Give me that one. | 0:37:59 | 0:38:03 | |
-That'll do, just to there. -Amazingly, Ian doesn't come out to inspect the job once. | 0:38:03 | 0:38:10 | |
If he had, the guys would surely have been rumbled - sawing lines in the lawn? | 0:38:10 | 0:38:15 | |
Filling them with cheap electric cable? Hammering in tent pegs? | 0:38:15 | 0:38:20 | |
Roger may as well be tying rope around the tree. | 0:38:20 | 0:38:24 | |
-You've made a nice job of that, Luke. -I have, haven't I? -Not too quick - here comes Ian | 0:38:25 | 0:38:31 | |
and he has some searching questions about that fake literature. | 0:38:31 | 0:38:36 | |
That's it. Done. Finito. All hidden in the ground. | 0:38:39 | 0:38:43 | |
-There's a rod there. -Yeah. | 0:38:43 | 0:38:46 | |
I just went into your website, tried to get in. | 0:38:46 | 0:38:50 | |
-That's the company that makes the product. -I couldn't get into it. | 0:38:50 | 0:38:54 | |
-Couldn't get in? -I was trying to read about it. -That's why I left it. | 0:38:54 | 0:38:59 | |
-You couldn't get into the website? -No. -Want me to find out why? -Yeah. | 0:38:59 | 0:39:04 | |
This is brilliant. Ian's been online to check out Roger's fake website, | 0:39:04 | 0:39:09 | |
a website that doesn't exist. Ian could be about to rumble Roger. | 0:39:09 | 0:39:13 | |
I went on a training course with these people for two weeks and they told me | 0:39:13 | 0:39:19 | |
that all this would be up and running...by the time we took delivery of our first units. | 0:39:19 | 0:39:24 | |
Anyway, it's fully guaranteed. Any problem with it, we'll... | 0:39:24 | 0:39:29 | |
I'm just getting an answer phone message. | 0:39:29 | 0:39:33 | |
They're closed until... They're closed after 5.30. | 0:39:33 | 0:39:36 | |
It was all up and running, so I don't know what the problem is, | 0:39:36 | 0:39:41 | |
but we've just got to crack on. We've got another job. | 0:39:41 | 0:39:45 | |
Today DIY enthusiast Ian let a con man tackle the roots of his tree. | 0:39:45 | 0:39:50 | |
Roger used a ridiculous array of gadgets in an attempt to blind him with science. | 0:39:50 | 0:39:55 | |
So will Ian pay up? | 0:39:55 | 0:39:57 | |
That's all right. We'll sort it out. | 0:40:00 | 0:40:04 | |
-One, two, three four, five. 330. -Yeah. | 0:40:04 | 0:40:08 | |
-Here you are. I don't trust him. I want to count again. -YOU don't trust HIM?! | 0:40:08 | 0:40:15 | |
Not half as much as he doesn't trust you, but he's still paying up. | 0:40:15 | 0:40:19 | |
40, 60, 80, one ton. | 0:40:19 | 0:40:22 | |
20, 40, 60, 80, two ton. | 0:40:22 | 0:40:26 | |
All right, OK. 330. That's all right. | 0:40:26 | 0:40:29 | |
That's it. Money's changed hands. | 0:40:29 | 0:40:32 | |
Ian does at least have a receipt, but Roger's faked his address and it's not worth anything. | 0:40:32 | 0:40:38 | |
A £330 rip-off. | 0:40:38 | 0:40:41 | |
With Roger now out of sight, our producer calls on Ian to reveal the truth of the scam. | 0:40:42 | 0:40:48 | |
-Hello. -We're from the BBC. -Hello. -We're doing a few investigations around the area. | 0:40:48 | 0:40:55 | |
-Right. -And we were chatting t some of your neighbours | 0:40:55 | 0:40:59 | |
asking if anyone's had any experiences of various tradesmen... | 0:40:59 | 0:41:04 | |
Well, funnily enough, we just had a chap round. | 0:41:04 | 0:41:08 | |
He said he put electric fielding around the tree. | 0:41:08 | 0:41:12 | |
An electric field around a tree. | 0:41:12 | 0:41:14 | |
-I don't know if you ever heard of that. -Do you mind me asking how much you gave to him? -It was four... | 0:41:14 | 0:41:21 | |
Well, the bill was 400, yeah. £400. | 0:41:21 | 0:41:25 | |
-Did you pay by cheque? -No, cash. | 0:41:25 | 0:41:28 | |
-Yeah. -Where's that son, Matthew, when you need him? | 0:41:28 | 0:41:33 | |
Here they are! Have I been done? Have I been done? | 0:41:33 | 0:41:37 | |
-Sorry. -We thought this would be good. How are you? | 0:41:37 | 0:41:42 | |
What have you done? | 0:41:42 | 0:41:44 | |
'Yes, I am pleased' | 0:41:44 | 0:41:47 | |
with the way I dealt with it. I was convinced I was being scammed. | 0:41:47 | 0:41:52 | |
-I shouldn't have left you with that piece of paper. -No. -That was too much information. -It was, yes. | 0:41:52 | 0:41:58 | |
Not totally because my son was involved and he convinced me that it was the right thing to do, | 0:41:58 | 0:42:06 | |
but... I'd never do it again. | 0:42:06 | 0:42:10 | |
-Have I got to check it? -Yeah. -Really? Right. | 0:42:12 | 0:42:16 | |
'If any callers call now,' | 0:42:16 | 0:42:18 | |
I would definitely get ID. | 0:42:18 | 0:42:22 | |
And, you know, I think that's advisable for anybody to get ID | 0:42:22 | 0:42:29 | |
for any callers that call to the door because I've been scammed today, | 0:42:29 | 0:42:34 | |
but I wouldn't like to see anybody else get scammed. | 0:42:34 | 0:42:39 | |
Thanks for being such a great sport, Ian. Roger's played quite the rogue for us today | 0:42:43 | 0:42:48 | |
to help us see how rotten and devious some dirty tricksters can be. He's normally honest, | 0:42:48 | 0:42:54 | |
like the vast majority of tradesmen who you can rely on. Remember, if in doubt, keep them out. | 0:42:54 | 0:43:01 | |
Thanks for watching. See you next time. | 0:43:01 | 0:43:04 | |
Subtitles by Subtext for Red Bee Media Ltd - 2011 | 0:43:13 | 0:43:18 | |
Email [email protected] | 0:43:21 | 0:43:23 |