Browse content similar to Episode 7. Check below for episodes and series from the same categories and more!
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It's frustrating when something goes wrong in your house. | 0:00:02 | 0:00:05 | |
Last year, we spent a staggering £15 billion on house repairs. | 0:00:05 | 0:00:10 | |
How can we tell if we've got a good deal or if we've been taken to the cleaners? | 0:00:10 | 0:00:16 | |
Do you want to go for 225? | 0:00:16 | 0:00:18 | |
Just for today, 500 quid, cash. | 0:00:18 | 0:00:21 | |
Probably about seven and a half grand. | 0:00:21 | 0:00:24 | |
We've been secretly filming up and down the UK | 0:00:24 | 0:00:28 | |
and we reveal how shockingly easy it could be for YOU to be duped. | 0:00:28 | 0:00:33 | |
-You've been ripped off. He's not a bone fide tradesman. -He's not? | 0:00:33 | 0:00:38 | |
Have I been done? | 0:00:38 | 0:00:40 | |
Yeah, been done, maybe. | 0:00:40 | 0:00:43 | |
This is the bit I love. We expose outrageous tradesmen rip-offs. | 0:00:43 | 0:00:48 | |
He didn't give a jot about his victims. | 0:00:48 | 0:00:50 | |
I didn't think he'd do such a dirty trick. | 0:00:50 | 0:00:53 | |
He put my kids in danger. He ripped me off. I could kill him. | 0:00:53 | 0:00:57 | |
Coming up, our roguish Roger makes an Essex taxi driver | 0:00:57 | 0:01:02 | |
think his home is under attack from ferocious rodents. | 0:01:02 | 0:01:05 | |
It could cost a fortune. | 0:01:05 | 0:01:08 | |
Have a look here. That's a bit of rodent damage, I think. | 0:01:08 | 0:01:12 | |
A ghastly glazier brings misery to consumers in Dorset, | 0:01:12 | 0:01:16 | |
charging hefty deposits and going AWOL without finishing the windows. | 0:01:16 | 0:01:21 | |
In some cases, he took over £1,000, but whatever the amount, | 0:01:21 | 0:01:25 | |
he wasn't prepared to do the work that went with it. | 0:01:25 | 0:01:29 | |
And, ooh, it was agony, Ivy, | 0:01:29 | 0:01:31 | |
for a consumer near Buckingham | 0:01:31 | 0:01:33 | |
when Roger talks up the power of the local plant life. | 0:01:33 | 0:01:38 | |
We've got fibrous roots. | 0:01:38 | 0:01:40 | |
They're like the Trojan horse of root. They form a root ball inside. | 0:01:40 | 0:01:44 | |
Then they grow and they blow the drain apart. | 0:01:44 | 0:01:49 | |
Hello. Let's be honest, | 0:01:54 | 0:01:56 | |
most of us know very little about the trades - | 0:01:56 | 0:02:00 | |
plumbing, electrics, roofing. | 0:02:00 | 0:02:02 | |
So we put our trust in tradesmen and expect them to play fair. | 0:02:02 | 0:02:06 | |
And the vast majority do that. | 0:02:06 | 0:02:08 | |
It's a small minority who turn rogue | 0:02:08 | 0:02:11 | |
and make life a misery for thousands of us each year. | 0:02:11 | 0:02:14 | |
We're meeting people who've been ripped off by dodgy tradesmen, | 0:02:14 | 0:02:19 | |
plus we reveal how easy it is to fall for typical tradesmens' tricks. | 0:02:19 | 0:02:23 | |
Our viewers have set up friends and relatives to receive a visit from our own tradesman. Why? | 0:02:23 | 0:02:29 | |
To show you how to avoid being taken for a ride. | 0:02:29 | 0:02:33 | |
Meet Roger Bisby - after 40 years' experience, | 0:02:34 | 0:02:38 | |
there's not much he doesn't know about the building game. | 0:02:38 | 0:02:42 | |
If there's one thing he doesn't like | 0:02:42 | 0:02:45 | |
it's conmen cashing in on their dirty tricks. | 0:02:45 | 0:02:49 | |
To show you how not to get conned, | 0:02:50 | 0:02:53 | |
we've asked Roger to go against everything he believes in | 0:02:53 | 0:02:57 | |
to become a rip-off merchant. | 0:02:57 | 0:02:59 | |
We'll set up small property problems and send Roger around | 0:03:01 | 0:03:04 | |
to show us how easy it is to be scammed. | 0:03:04 | 0:03:08 | |
Filming with hidden cameras, Roger will be working with his pretend apprentice, Luke. | 0:03:08 | 0:03:14 | |
Soon, we'll discover where they're setting their first trap. | 0:03:14 | 0:03:18 | |
There are around 15 species of ivy. | 0:03:20 | 0:03:23 | |
It can grow up to 30 metres off the ground, up trees and houses. | 0:03:23 | 0:03:27 | |
If the mortar and brickwork is weak, the ivy can break up the walls. | 0:03:27 | 0:03:31 | |
You have to keep it under control. | 0:03:31 | 0:03:33 | |
Roger's got a dirty trick for a man living in an old country house | 0:03:33 | 0:03:37 | |
which is prone to invasive ivy. | 0:03:37 | 0:03:40 | |
Chris Walkey from Buckinghamshire is setting up his flatmate, | 0:03:43 | 0:03:47 | |
34-year-old guitarist and food lover, Chris Plum. | 0:03:47 | 0:03:51 | |
Chris is a humble guy. | 0:03:51 | 0:03:53 | |
He wears a pouch on the side of his trousers, and his cooking tools are quite craftsman like. | 0:03:53 | 0:04:00 | |
They're kind of made out of iron, rather than non-stick recent stuff. | 0:04:00 | 0:04:05 | |
He's very creative in his mind. | 0:04:05 | 0:04:07 | |
But is he creative enough to see through our deception? | 0:04:07 | 0:04:11 | |
He's been told that someone is coming to inspect the ivy | 0:04:11 | 0:04:15 | |
that's creeping into the house and growing through the floorboards. | 0:04:15 | 0:04:19 | |
Roger and Luke have a bag of rotten tricks, and they're not afraid to use them. | 0:04:19 | 0:04:24 | |
I have got some spray that's going to kill the ivy. | 0:04:24 | 0:04:28 | |
-We're going to use water because we don't want to harm anything. -Yeah. | 0:04:28 | 0:04:33 | |
This one, I don't really understand. | 0:04:33 | 0:04:36 | |
-I've got a smoke grenade. -This ivy is growing through the air bricks. | 0:04:36 | 0:04:41 | |
I put in smoke bombs to prove that the air is going straight through. | 0:04:41 | 0:04:46 | |
Something else I want to do | 0:04:46 | 0:04:48 | |
is to show him pictures of the ivy underneath his floor. | 0:04:48 | 0:04:52 | |
If I poke this camera in and pretend that we've taken some pictures, | 0:04:52 | 0:04:57 | |
we'll alarm him into thinking his underfloor is festering with ivy. | 0:04:57 | 0:05:02 | |
So, Roger's first trick is to string out the job. | 0:05:02 | 0:05:06 | |
The longer he can do that, the bigger his bill. | 0:05:06 | 0:05:09 | |
He can boost it further by using expensive equipment | 0:05:09 | 0:05:12 | |
and blinding Chris with science. | 0:05:12 | 0:05:15 | |
We can expect plenty of over-charging for basic services, too. | 0:05:15 | 0:05:19 | |
A simple root check and treatment | 0:05:19 | 0:05:22 | |
should cost around: | 0:05:22 | 0:05:25 | |
Roger's adding time and equipment, planning to reap a whopping £300. | 0:05:25 | 0:05:30 | |
That's five times as much. | 0:05:30 | 0:05:33 | |
Roger and Luke arrive. | 0:05:33 | 0:05:37 | |
Which one is it? | 0:05:37 | 0:05:39 | |
It's a confusing property, and easy to get lost. | 0:05:39 | 0:05:43 | |
What one's this? | 0:05:43 | 0:05:45 | |
Wrong again. Warming up for your time-wasting antics later, fellas? | 0:05:45 | 0:05:51 | |
Our scammers are rescued by Chris, who takes them to the ivy | 0:05:51 | 0:05:55 | |
at the point where it might be entering the house. | 0:05:55 | 0:05:59 | |
-Through there. -Ah! OK. | 0:05:59 | 0:06:01 | |
-In through that one and one down there. -Got you. Fine. | 0:06:01 | 0:06:06 | |
Find some interesting creatures living down here, maybe. Maybe not. | 0:06:06 | 0:06:11 | |
Chris seems very trusting. | 0:06:11 | 0:06:14 | |
He's not checked their ID. They could be anyone. | 0:06:14 | 0:06:18 | |
It's going to do a lot of damage. | 0:06:18 | 0:06:21 | |
Looks like Chris has had enough of the great outdoors and heads inside, | 0:06:21 | 0:06:25 | |
leaving Roger and Luke to conduct their investigations alone. | 0:06:25 | 0:06:29 | |
He might regret that later, if he doesn't watch them closely. | 0:06:29 | 0:06:33 | |
Luke, can you shine that through? | 0:06:33 | 0:06:36 | |
Roger uses an endoscopic camera, poking it through the air vents | 0:06:36 | 0:06:40 | |
to see what's happening under the boys' floorboards. | 0:06:40 | 0:06:44 | |
Oh, it looks like ivy. | 0:06:44 | 0:06:46 | |
I tell you what I think's happened here, Luke. | 0:06:46 | 0:06:50 | |
-I think ivy's grown in through these air bricks. -Really? | 0:06:50 | 0:06:54 | |
And it's got everywhere inside. | 0:06:54 | 0:06:56 | |
It gets into the old brick courses here | 0:06:56 | 0:06:59 | |
and starts to push them apart. | 0:06:59 | 0:07:02 | |
You wouldn't think that ivy could lift a house, would you? | 0:07:02 | 0:07:06 | |
Time-consuming investigation over, Roger's creative mind is on the go. | 0:07:06 | 0:07:10 | |
He was going to pump smoke under the floorboards, | 0:07:10 | 0:07:14 | |
but he's having second thoughts. | 0:07:14 | 0:07:16 | |
Change of plan. This underfloor area goes through the entire house. | 0:07:17 | 0:07:22 | |
There's three flats, so I don't want to start blowing smoke under there | 0:07:22 | 0:07:26 | |
just for a scam, in case they all run out screaming. | 0:07:26 | 0:07:30 | |
I'm going to put the vacuum cleaner on it and suck out the old rubbish. | 0:07:30 | 0:07:36 | |
VACUUM WHIRRS | 0:07:36 | 0:07:38 | |
Nice of you to be so considerate(!) | 0:07:38 | 0:07:40 | |
He's still found a way to string out the job, like many conmen do. | 0:07:40 | 0:07:45 | |
Enough of that, then. | 0:07:45 | 0:07:47 | |
Suspecting there's an opportunity to eat up more time looking for a bigger problem, | 0:07:47 | 0:07:53 | |
Roger delves a little deeper. | 0:07:53 | 0:07:56 | |
# Ta-da! # | 0:07:56 | 0:07:57 | |
-Ooh, dear! -There's roots down the side! | 0:07:57 | 0:08:01 | |
That's completely blocked the drain up. | 0:08:01 | 0:08:04 | |
Ooh! What we got there, we've got roots, fibrous roots. | 0:08:04 | 0:08:09 | |
They're like the Trojan horse of root. | 0:08:09 | 0:08:11 | |
Trojan horse? Sounds like Roger's up to one of his tricks here! | 0:08:11 | 0:08:16 | |
They form a root ball inside the drain. | 0:08:16 | 0:08:18 | |
Then they grow and they blow the drain apart. | 0:08:18 | 0:08:22 | |
He's actually right about the blocked drains. | 0:08:22 | 0:08:25 | |
That'll cause expensive damage. Do you like that word "expensive"? | 0:08:25 | 0:08:30 | |
We know you do, Roger. And you look like a man with a plan. | 0:08:30 | 0:08:34 | |
-Give it a quick old spray down there, yeah? -Yeah, yeah. | 0:08:34 | 0:08:39 | |
Found roots going under the house. We don't think they're ivy now, | 0:08:43 | 0:08:47 | |
but small trees like sycamores, taking root under the house. | 0:08:47 | 0:08:51 | |
Going to give it a quick spray. | 0:08:51 | 0:08:53 | |
Has the pressure dropped, Luke? | 0:08:53 | 0:08:56 | |
This time, he's spraying them with water instead of weedkiller. | 0:08:56 | 0:09:00 | |
Anything that keeps outlay down | 0:09:00 | 0:09:02 | |
means more profit from his dirty tricks. | 0:09:02 | 0:09:05 | |
We just dug all this out from the drains. | 0:09:05 | 0:09:08 | |
What we got down here is... | 0:09:08 | 0:09:10 | |
It's just finding its way here, | 0:09:10 | 0:09:13 | |
through the brickwork, so we're giving it a spray. | 0:09:13 | 0:09:16 | |
I don't think he's too interested, Roger. | 0:09:16 | 0:09:19 | |
I dug down to see where it was going | 0:09:19 | 0:09:22 | |
and I think it's growing up the other side. | 0:09:22 | 0:09:25 | |
Unfortunately for Chris, he's an ideal customer for a dodgy tradesman. | 0:09:25 | 0:09:30 | |
He's got other things on his mind and he's back inside. | 0:09:30 | 0:09:34 | |
Let's hope it doesn't cost him. | 0:09:34 | 0:09:36 | |
When will Roger spring his next dirty trick? | 0:09:36 | 0:09:40 | |
And how will Chris react when he realises he's been conned? | 0:09:40 | 0:09:44 | |
That's not the kind of thing you'd do, is it? | 0:09:44 | 0:09:47 | |
Roger's dirty tricks are based on reality, where scams are no laughing matter. | 0:09:51 | 0:09:57 | |
Two conmen made lives a misery for dozens of consumers in Surrey. | 0:09:57 | 0:10:02 | |
Fortunately, as we'll see, crime doesn't pay. | 0:10:02 | 0:10:05 | |
If you'd retired to a sleepy corner of Surrey, | 0:10:06 | 0:10:09 | |
you'd have every right to expect a quiet life. | 0:10:09 | 0:10:12 | |
That's what Mavis and Alan Horne had until 2007, | 0:10:12 | 0:10:15 | |
when they were scammed for gardening work by fraudster Hughie Smith | 0:10:15 | 0:10:19 | |
and his accomplice, Christopher Allinson-Fell. | 0:10:19 | 0:10:24 | |
He made you feel that he knew exactly what he was talking about. | 0:10:24 | 0:10:28 | |
They did a small amount of work, say money for materials was needed, | 0:10:28 | 0:10:33 | |
obtain the money from these people then, effectively, leg it. | 0:10:33 | 0:10:37 | |
The trick that Smith was to play on Mavis and Alan was small-scale, | 0:10:37 | 0:10:42 | |
but it proved to be a much bigger fraud case. | 0:10:42 | 0:10:46 | |
He was such a slippery customer that he often played tricks on vulnerable consumers in one county | 0:10:46 | 0:10:52 | |
whilst on caution and sometimes even on bail in other counties. | 0:10:52 | 0:10:57 | |
In 2007, I had absolutely no idea | 0:10:57 | 0:11:00 | |
how big this investigation was going to become. | 0:11:00 | 0:11:04 | |
Quite often, we deal with these people once, perhaps twice. | 0:11:04 | 0:11:08 | |
Over the next few years, | 0:11:08 | 0:11:10 | |
these two scallywags came up time and time again. | 0:11:10 | 0:11:14 | |
Both Surrey and Kent Trading Standards had cautioned Hughie Smith | 0:11:14 | 0:11:19 | |
about his cold-calling | 0:11:19 | 0:11:21 | |
as far back as 2006, but by 2007, he was still at it. | 0:11:21 | 0:11:25 | |
Mavis and Alan sent him packing when he tried cold-calling them. | 0:11:25 | 0:11:31 | |
I think I saw this chap walk up and he spoke to Alan. | 0:11:31 | 0:11:36 | |
And Alan said, "No, thank you. I don't want anything done." | 0:11:36 | 0:11:40 | |
Of course, they have to leave if you say that to them. | 0:11:40 | 0:11:44 | |
A simple "no, thank you" is never sufficient | 0:11:44 | 0:11:48 | |
with a determined rogue like Hughie Smith. | 0:11:48 | 0:11:51 | |
A year later, he'd been convicted of fraud in Middlesex and was on bail. | 0:11:51 | 0:11:55 | |
He came back to the Hornes with some persuasive tricks up his sleeve. | 0:11:55 | 0:12:00 | |
We were out here in the garden and he came round the side. | 0:12:00 | 0:12:06 | |
So he was already IN the garden then, which made it a lot harder | 0:12:06 | 0:12:12 | |
when, really, the things he was saying, | 0:12:12 | 0:12:15 | |
we would have liked to have had done. | 0:12:15 | 0:12:18 | |
So, what was Smith saying? | 0:12:18 | 0:12:20 | |
He hadn't brought a brochure or any references. | 0:12:20 | 0:12:24 | |
He offered the couple an amazing garden makeover | 0:12:24 | 0:12:27 | |
for a price which sounded quite reasonable to Mavis. | 0:12:27 | 0:12:31 | |
The work they said would be to trim the trees here. | 0:12:31 | 0:12:35 | |
Definitely that big one there, | 0:12:35 | 0:12:38 | |
bring it down and cut it. | 0:12:38 | 0:12:43 | |
And then have raised beds so that we could grow the peas, | 0:12:43 | 0:12:47 | |
the vegetables and that. | 0:12:47 | 0:12:50 | |
And it would, really, have looked lovely. | 0:12:50 | 0:12:53 | |
I thought they knew what they were talking about. | 0:12:53 | 0:12:57 | |
You might wonder what tricks Smith had in mind. | 0:12:57 | 0:13:00 | |
Having promised the Earth, | 0:13:00 | 0:13:02 | |
he told them he needed £200 for tool hire to get the job in motion. | 0:13:02 | 0:13:07 | |
Leaving Christopher Allinson-Fell to draft a quote with her husband, | 0:13:07 | 0:13:11 | |
Hughie Smith accompanied Mavis to the bank. | 0:13:11 | 0:13:16 | |
I took him with me to get the money. | 0:13:16 | 0:13:21 | |
Alan had agreed on £200, but on the way there, | 0:13:21 | 0:13:26 | |
he said, "Could you make it a little more?" And said, "250?" | 0:13:26 | 0:13:31 | |
Any complaint made to us where it becomes clear, | 0:13:31 | 0:13:35 | |
from speaking with the victim, | 0:13:35 | 0:13:37 | |
they've been taken to the bank by the unsolicited caller, | 0:13:37 | 0:13:42 | |
immediately rings our bells, that's not how business is done. | 0:13:42 | 0:13:46 | |
That's where I was stupid. | 0:13:46 | 0:13:48 | |
And then I came back. | 0:13:48 | 0:13:52 | |
I thought he was going to come in and he said, "Oh, no." | 0:13:52 | 0:13:57 | |
I handed him the money | 0:13:57 | 0:14:00 | |
and he said that the young man was doing all the paperwork. | 0:14:00 | 0:14:04 | |
Inside the house, | 0:14:05 | 0:14:07 | |
Allinson-Fell was working on his quote - all for show. | 0:14:07 | 0:14:11 | |
Because with Mavis's £250 in Smith's hands, | 0:14:11 | 0:14:14 | |
the rogues quickly fled the scene, taking the paperwork with them, | 0:14:14 | 0:14:18 | |
and without giving the Hornes details of their cancellation rights. | 0:14:18 | 0:14:23 | |
When it was clear they weren't about to return, Mavis called Surrey Trading Standards. | 0:14:23 | 0:14:28 | |
She wasn't the only one. | 0:14:28 | 0:14:30 | |
The complaints were now coming in from all across the Home Counties. | 0:14:32 | 0:14:36 | |
We had complaints from Kent and obviously in Surrey. | 0:14:36 | 0:14:40 | |
So it was an ideal opportunity to visit Hughie Smith's home and enter the premises. | 0:14:40 | 0:14:46 | |
In the months that followed, Smith and Allinson-Fell had stung | 0:14:46 | 0:14:50 | |
several other consumers in Surrey and Kent for various amounts. | 0:14:50 | 0:14:54 | |
For instance, a 70-year-old woman paid a £200 deposit | 0:14:54 | 0:14:58 | |
for them to reseal her drive. | 0:14:58 | 0:15:01 | |
A 62-year-old man paid them a total of £5,890 for driveway works. | 0:15:01 | 0:15:07 | |
So what did the Surrey Trading Standards investigation turn up? | 0:15:07 | 0:15:13 | |
The officers found a paying-in book | 0:15:13 | 0:15:15 | |
relating to one of Mr Smith's children. | 0:15:15 | 0:15:20 | |
From that piece of information I was able to identify that there were a number of accounts | 0:15:20 | 0:15:25 | |
held by Mr Smith's children. | 0:15:25 | 0:15:27 | |
The common denominator was that his wife was a signatory on all the accounts | 0:15:27 | 0:15:33 | |
Hughie Smith and his wife had ten bank accounts, | 0:15:33 | 0:15:36 | |
some in the names of their children. | 0:15:36 | 0:15:39 | |
An extraordinary discovery. | 0:15:39 | 0:15:42 | |
The investigation then span off | 0:15:42 | 0:15:45 | |
and identified that over £186,000 in cash | 0:15:45 | 0:15:48 | |
had passed through these accounts over a six-year period. | 0:15:48 | 0:15:53 | |
£186,000 over just six years! | 0:15:53 | 0:15:56 | |
For some people, that's the best part of a life-time's earnings. | 0:15:56 | 0:16:01 | |
It was a standard of living that wouldn't necessarily be enjoyed by somebody who didn't have work. | 0:16:01 | 0:16:09 | |
There was a significant amount of substantial new white goods | 0:16:09 | 0:16:14 | |
that indicated that Hughie Smith was earning money somewhere. | 0:16:14 | 0:16:18 | |
Certainly, in the living room there was a fairly big television | 0:16:18 | 0:16:22 | |
that we'd all want to enjoy. | 0:16:22 | 0:16:24 | |
Smith wasn't destined to appreciate his ill-gotten goods for long. | 0:16:24 | 0:16:29 | |
The numerous cautions, convictions and bails finally caught up with him | 0:16:29 | 0:16:34 | |
in September 2010. | 0:16:34 | 0:16:36 | |
Mr Smith pleaded guilty at Guildford Crown Court | 0:16:36 | 0:16:40 | |
to money laundering offences, | 0:16:40 | 0:16:42 | |
accepting that at least £100,000 was from the proceeds of crime. | 0:16:42 | 0:16:47 | |
Smith was sentenced to three years in prison for money laundering, | 0:16:47 | 0:16:52 | |
fraud and threatening behaviour. | 0:16:52 | 0:16:54 | |
His accomplice, Christopher Allinson-Fell, | 0:16:54 | 0:16:57 | |
had been dealt with a year earlier. | 0:16:57 | 0:16:59 | |
In September 2009, at Woking Magistrates Court, | 0:16:59 | 0:17:03 | |
he pleaded guilty to fraud. | 0:17:03 | 0:17:05 | |
He was given a suspended sentence, unpaid community service, costs | 0:17:05 | 0:17:09 | |
and had to pay compensation. | 0:17:09 | 0:17:11 | |
In a bizarre postscript to the scam, | 0:17:11 | 0:17:14 | |
Allinson-Fell went back to see the Hornes, filled with remorse. | 0:17:14 | 0:17:19 | |
He said he couldn't have this on his conscience, | 0:17:19 | 0:17:23 | |
so he came and handed Alan £200. | 0:17:23 | 0:17:27 | |
I wasn't here, otherwise I would have said, "Actually, it was 250." | 0:17:27 | 0:17:32 | |
Despite being £50 down on the deal, life for the Hornes has returned | 0:17:32 | 0:17:37 | |
to something near normality. | 0:17:37 | 0:17:40 | |
Mavis still smarts from her experience with the dirty tricks of the tradesmen. | 0:17:40 | 0:17:45 | |
We've got to the age, now, when we SHOULD have learnt our lesson | 0:17:45 | 0:17:51 | |
and hope that we're not going to be caught again. | 0:17:51 | 0:17:54 | |
But it's awfully hard now | 0:17:54 | 0:17:58 | |
to know where to go and who is going to be trustworthy. | 0:17:58 | 0:18:02 | |
We've another shocking story on the way, as a double glazing salesman | 0:18:09 | 0:18:13 | |
does a vanishing act, taking thousands of pounds with him. | 0:18:13 | 0:18:17 | |
I was ringing up every day and all I got was answerphone. | 0:18:17 | 0:18:21 | |
I realised then that I'd been had over. | 0:18:21 | 0:18:24 | |
Plus, in our quest to show you how not to be ripped off, | 0:18:24 | 0:18:28 | |
Roger uses tall tales to try to con an Essex taxi driver out of hundreds of pounds. | 0:18:28 | 0:18:34 | |
That's 200 for the wiring, 75 for the mouse technology thing. | 0:18:34 | 0:18:40 | |
So it's £325, if you've got it... | 0:18:40 | 0:18:45 | |
First, how will Chris in Buckinghamshire handle Roger's dirty tricks? | 0:18:45 | 0:18:51 | |
He had ivy growing through his wall. | 0:18:51 | 0:18:53 | |
Our rogue got to the root of the problem using science, technology | 0:18:53 | 0:18:58 | |
and one of the dodgy tradesmen's favourite tricks - time-wasting. | 0:18:58 | 0:19:02 | |
Enough of that, then. | 0:19:02 | 0:19:04 | |
His latest trick is to claim he's using a powerful herbicide. | 0:19:04 | 0:19:09 | |
But it's water - a lot cheaper and, as we all know, | 0:19:09 | 0:19:12 | |
it'll make the ivy grow quicker! | 0:19:12 | 0:19:14 | |
The boys have been there about an hour but want to stretch the job out | 0:19:14 | 0:19:20 | |
just a little longer | 0:19:20 | 0:19:22 | |
-Excuse me. Excuse me. -Yes? | 0:19:22 | 0:19:25 | |
-It might be cheeky, is it possible to get a cup of tea? -Yeah, yeah. | 0:19:25 | 0:19:30 | |
Ah! The old favourite! | 0:19:30 | 0:19:32 | |
-Have you got coffee? -Er... | 0:19:32 | 0:19:34 | |
While Luke keeps Chris distracted with a drinks order, | 0:19:34 | 0:19:38 | |
Roger makes himself look busy. | 0:19:38 | 0:19:40 | |
Cuppa in hand, Roger waxes lyrically about what a big job it's been. | 0:19:43 | 0:19:48 | |
We've done all we can. I'm going to write a report about it. | 0:19:48 | 0:19:52 | |
That drain there, between there and there, there's fibrous roots. | 0:19:52 | 0:19:57 | |
But Chris still doesn't seem too interested. | 0:19:57 | 0:20:00 | |
I've just given it a quick spray. | 0:20:00 | 0:20:02 | |
We've cleared the ivy out that we can from the air bricks. | 0:20:02 | 0:20:06 | |
He might be shocked when he gets the bill. | 0:20:06 | 0:20:09 | |
It's time to get down to business and for some creative accounting. | 0:20:09 | 0:20:13 | |
Let me see, "Wasting time with some expensive gadgets, £140. | 0:20:13 | 0:20:19 | |
"Wasting time sipping coffee, £80. | 0:20:19 | 0:20:23 | |
"Cost of water, mmm, £100?" | 0:20:23 | 0:20:26 | |
So, what about this bill, then? | 0:20:28 | 0:20:30 | |
Chris thinks it might be down to the landlord to pay the bill. | 0:20:30 | 0:20:34 | |
That's no good to Roger. | 0:20:34 | 0:20:36 | |
He has to think on his feet if he's going home with hard cash today. | 0:20:36 | 0:20:41 | |
They said, if you pay, send the bill to them and they'll reimburse you. | 0:20:41 | 0:20:46 | |
-All right. -That was easy! | 0:20:46 | 0:20:48 | |
If you do it for cash, then it's just 320. | 0:20:48 | 0:20:53 | |
£320 for 90 minutes' work and a nice cup of coffee? | 0:20:53 | 0:20:58 | |
Not bad. | 0:20:58 | 0:21:01 | |
Laid-back Chris let Roger string out an unnecessary gardening job. | 0:21:01 | 0:21:06 | |
He vacuumed an air vent, poked around with his endoscope | 0:21:06 | 0:21:10 | |
and sprayed ivy and tree roots with water, pretending it was herbicide. | 0:21:10 | 0:21:15 | |
Chris has been too distracted to keep a close eye on him, but will he pay the £320 Roger is asking? | 0:21:15 | 0:21:24 | |
I've got 300 there. | 0:21:24 | 0:21:26 | |
-That's all you've got, 300? -Yeah. -All right. I'll do you a discount. | 0:21:26 | 0:21:31 | |
You are too generous, Roger. | 0:21:31 | 0:21:33 | |
Seem like a nice fella and you made a lovely cup of coffee. Cheers. | 0:21:33 | 0:21:38 | |
£300 for spraying a bit of water and rummaging in the drains? | 0:21:38 | 0:21:43 | |
Unbelievable! | 0:21:43 | 0:21:45 | |
20, 40, 60... | 0:21:46 | 0:21:48 | |
Pleased with today's haul, it's time to make a quick getaway. | 0:21:48 | 0:21:53 | |
-..That's lovely. OK, mate. Thank you. -Nice to meet you. -Cheers. | 0:21:53 | 0:21:57 | |
Once they're out of the picture, our producer | 0:22:02 | 0:22:05 | |
reveals to Chris that he's been scammed. | 0:22:05 | 0:22:08 | |
We're filming with the BBC. We've been chatting to your neighbours. | 0:22:08 | 0:22:12 | |
We're doing a programme about people who've had experiences | 0:22:12 | 0:22:16 | |
with painters, electricians, plumbers, | 0:22:16 | 0:22:19 | |
and they haven't been happy with what they've done. | 0:22:19 | 0:22:22 | |
-Have you had any experiences? -Afraid not. -Nothing at all? -Always been satisfactory. | 0:22:22 | 0:22:29 | |
Have you had any work done recently? | 0:22:29 | 0:22:32 | |
Only just a bit round the corner to sort out those bits of ivy that are growing through the wall. | 0:22:32 | 0:22:39 | |
You've missed them by a few minutes. | 0:22:39 | 0:22:41 | |
-Were there two guys? -Yeah. One in a black van, one in a silver van. | 0:22:41 | 0:22:46 | |
-Did you pay cash? -Er, yeah. | 0:22:46 | 0:22:48 | |
-And did you get a receipt? -Yup. | 0:22:48 | 0:22:51 | |
I think you've actually just been scammed. | 0:22:51 | 0:22:54 | |
It's time to come clean and for Chris's housemate to face the music for his part in the set-up. | 0:22:54 | 0:23:01 | |
That's not the kind of thing you'd do, is it? | 0:23:01 | 0:23:04 | |
I saw Roger through the window trying to find the one. | 0:23:04 | 0:23:07 | |
He seemed like somebody in a rush doing the last job of the day. | 0:23:07 | 0:23:12 | |
This always hurts me, more than you'll know! | 0:23:12 | 0:23:16 | |
-Thank you very much for the loan. -Thanks for being a good sport. | 0:23:16 | 0:23:20 | |
I'll give this all back to THIS Chris. | 0:23:20 | 0:23:24 | |
Chris slipped up by not checking Roger's credentials. | 0:23:24 | 0:23:28 | |
He also has another regret. | 0:23:28 | 0:23:31 | |
I wasn't with Roger all the time. I heard the noise but I was indoors. | 0:23:31 | 0:23:35 | |
If this were to happen again, I'd pay more attention | 0:23:35 | 0:23:39 | |
and keep more of an eye on what's happening. | 0:23:39 | 0:23:42 | |
Thanks very much, Chris, but what should you or I do to avoid being a victim of a con like that? | 0:23:42 | 0:23:49 | |
For a start, never let any tradesmen out of your sight. | 0:23:49 | 0:23:53 | |
Always get a written quote or contract up front. It offers protection if anything goes wrong. | 0:23:53 | 0:23:59 | |
Most important of all, if in doubt, keep them out. | 0:23:59 | 0:24:04 | |
In the past, many Local Authorities provided a rodent control service. | 0:24:07 | 0:24:11 | |
More of them are either stopping the service or charging for it. | 0:24:11 | 0:24:16 | |
That means consumers are trying out private pest control companies. | 0:24:16 | 0:24:20 | |
The majority are legitimate and hard working but, as in many trades, | 0:24:20 | 0:24:24 | |
there are still dirty tricks, and Roger's going to try some on a consumer in Essex. | 0:24:24 | 0:24:30 | |
Taxi driver Bill Plaidal is setting up his taxi-driver son, Kevin. | 0:24:32 | 0:24:37 | |
He's been told the fuse box is a bit dodgy. | 0:24:37 | 0:24:40 | |
Apparently, this will be an easy job for Roger. | 0:24:40 | 0:24:44 | |
He's so gullible. He'll fall for anything. | 0:24:44 | 0:24:47 | |
Basically, he deserves it. | 0:24:47 | 0:24:49 | |
Whether he deserves it or not, Roger's got plans to convince Kevin | 0:24:49 | 0:24:53 | |
they've got more than an electrical problem. | 0:24:53 | 0:24:57 | |
It's an infestation problem! | 0:24:57 | 0:24:59 | |
To help me in this enterprise, I've got my own furry friend, Luke. | 0:24:59 | 0:25:04 | |
Luke is a cameraman. | 0:25:04 | 0:25:06 | |
He's posing today as a professional electrician of some sort. | 0:25:06 | 0:25:11 | |
What have you got there, Luke? | 0:25:11 | 0:25:12 | |
I've got a pest repellent, a device that sends an ultrasonic sound out | 0:25:12 | 0:25:17 | |
and drives rodents and pests away from the property. | 0:25:17 | 0:25:22 | |
Also, I've got live capture mouse traps. | 0:25:22 | 0:25:25 | |
It's a humane way of catching mice. | 0:25:25 | 0:25:28 | |
-Then you can let them free... -..into your neighbour's property! | 0:25:28 | 0:25:32 | |
Another thing I've got | 0:25:32 | 0:25:34 | |
that might persuade him of evidence of furry friends is mouse droppings. | 0:25:34 | 0:25:39 | |
If I sprinkle these around, hopefully, that will persuade him. | 0:25:39 | 0:25:43 | |
Roger's also hoping to dazzle Kevin with the appliance of science | 0:25:43 | 0:25:47 | |
and sell him a sonic mouse repellent, over-charging, of course. | 0:25:47 | 0:25:52 | |
He'll also try to sell him a mouse trap to contain the infestation. | 0:25:52 | 0:25:56 | |
These mouse deterrents cost Roger no more than £30, | 0:25:56 | 0:25:59 | |
but he's looking to inflate the bill to ten times that much. | 0:25:59 | 0:26:03 | |
It's just past ten when our electricians arrive. | 0:26:03 | 0:26:07 | |
Will Kevin fall for what Roger's calling his "mousetrap" con? | 0:26:07 | 0:26:12 | |
-In the kitchen, is it? -The fuse box. -Where's the fuse box? | 0:26:12 | 0:26:16 | |
-In here. -Oh, lovely. Nice and handy. | 0:26:16 | 0:26:18 | |
Kevin's failed at the first hurdle | 0:26:18 | 0:26:21 | |
and not asked for ID from our tradesmen. | 0:26:21 | 0:26:24 | |
They could be anyone. | 0:26:24 | 0:26:26 | |
To call out an electrician usually costs £30 to £50 for the first hour. | 0:26:26 | 0:26:30 | |
I've a feeling our trickster has his sights set much higher. | 0:26:30 | 0:26:35 | |
Let's have a look at this, then. That one goes to there... | 0:26:35 | 0:26:40 | |
240 volts, yeah? | 0:26:40 | 0:26:42 | |
Roger's using an ammeter to check the current. Not that he needs to. | 0:26:42 | 0:26:47 | |
He knows there isn't a problem, but he likes to look convincing. | 0:26:47 | 0:26:50 | |
Howling gale coming through where the cables run down the cavity. | 0:26:50 | 0:26:55 | |
Roger's next dodgy trick will involve that hole in the wall. | 0:26:55 | 0:27:01 | |
Now it's time to set the mouse trap. | 0:27:02 | 0:27:05 | |
I've got to get in there with a bit of cable and make it look chewed. | 0:27:05 | 0:27:09 | |
I'll have to get my furry friend Luke to have a chew of it, make some realistic looking teeth marks. | 0:27:09 | 0:27:16 | |
-..Cockles and stuff. -Yeah. Mussels and oysters... | 0:27:16 | 0:27:20 | |
It sounds like Luke has his hands full talking to taxi driver Kevin. | 0:27:20 | 0:27:25 | |
You'll have to rough up that bit of wire yourself, Roger, | 0:27:25 | 0:27:28 | |
in three quick and easy steps. | 0:27:28 | 0:27:30 | |
Step one, he scrapes it on the wall. | 0:27:30 | 0:27:33 | |
Step two, he rubs it on the ground. | 0:27:33 | 0:27:35 | |
Step three, he gives it a good...chew. | 0:27:35 | 0:27:38 | |
Outrageous! | 0:27:38 | 0:27:40 | |
Let's get it back in there. | 0:27:40 | 0:27:42 | |
Poor Roger. It looks like he's locked out. | 0:27:42 | 0:27:45 | |
-..I had a border collie. -Was that the door? | 0:27:45 | 0:27:48 | |
That might be him cos I shut it. | 0:27:48 | 0:27:51 | |
-KNOCKING ON DOOR -I think the door bell's gone. | 0:27:51 | 0:27:55 | |
-It's that thing. You have to take it off and put it back on. -I'll fix it. | 0:27:55 | 0:27:59 | |
I'd better get on with this first. | 0:27:59 | 0:28:02 | |
Roger, you don't miss a trick. | 0:28:02 | 0:28:04 | |
That's another job you're angling for. | 0:28:04 | 0:28:07 | |
Roger's putting his dummy cable into position, and fake mouse droppings. | 0:28:10 | 0:28:16 | |
Everything in place, it's now time to put his scare tactics into play. | 0:28:19 | 0:28:26 | |
There's a bit of little mouse dropping type things here. | 0:28:26 | 0:28:30 | |
Will Kevin prove as gullible as his dad fears? | 0:28:30 | 0:28:33 | |
Have a look in here. | 0:28:33 | 0:28:35 | |
There's a bit of rodent damage. Can you see in here? | 0:28:35 | 0:28:40 | |
They could even be rat droppings. | 0:28:40 | 0:28:42 | |
-Really? -Can you see 'em in the top? | 0:28:42 | 0:28:45 | |
It looks like there's a bit of chewed-up wiring. | 0:28:45 | 0:28:49 | |
-Have you noticed any rodents anywhere? -No. -None at all? | 0:28:49 | 0:28:54 | |
Of course he hasn't. There aren't any. You made it up. | 0:28:54 | 0:28:58 | |
But those two dirty tricks may convince him. | 0:28:58 | 0:29:01 | |
What else do you have up your sleeve? | 0:29:01 | 0:29:04 | |
What I could do is stick a couple of... Have you ever seen these ultrasonic devices? | 0:29:04 | 0:29:10 | |
They send a signal out and the mice feel uncomfortable with it. | 0:29:10 | 0:29:15 | |
Like a noise? | 0:29:15 | 0:29:17 | |
Yeah. You can't hear it and the dog can't hear it. | 0:29:17 | 0:29:21 | |
We get this quite a lot, this old rodent damage. | 0:29:21 | 0:29:24 | |
I bet you get it all the time, Roger. | 0:29:24 | 0:29:27 | |
So, can Roger convince Kevin he needs a sonic mouse repellent? | 0:29:29 | 0:29:33 | |
If the dog leaves home, we'll have to put a less powerful one in! | 0:29:33 | 0:29:38 | |
What will Kevin do when presented with one massive repair bill? | 0:29:38 | 0:29:42 | |
-He's left you 75 quid? -That's how much you said it was going to be. | 0:29:42 | 0:29:48 | |
Kevin really could do with paying more attention to our rogue. | 0:29:52 | 0:29:56 | |
You have to be on your guard when there are strangers in your home, | 0:29:56 | 0:30:00 | |
no matter how polite or convincing they may seem. | 0:30:00 | 0:30:04 | |
The double glazing industry is worth nearly £4 billion a year. | 0:30:06 | 0:30:10 | |
It's also notorious for tens of thousands of complaints | 0:30:10 | 0:30:14 | |
that pour into Trading Standards. | 0:30:14 | 0:30:17 | |
Double glazing is one of the biggest areas we get complaints about, | 0:30:17 | 0:30:22 | |
when we're talking about work people have done for their homes. | 0:30:22 | 0:30:26 | |
Double glazing costs a lot of money. That's why people take it seriously. | 0:30:26 | 0:30:30 | |
It's no wonder the industry attracts rogues | 0:30:30 | 0:30:33 | |
like bears around a honey pot. | 0:30:33 | 0:30:36 | |
This is the story of one such rip-off merchant, Troy Goddard. | 0:30:36 | 0:30:41 | |
He operated around the Bournemouth area | 0:30:41 | 0:30:43 | |
where he scammed people like 84-year-old Peter Watmough. | 0:30:43 | 0:30:48 | |
You don't like telling people you've been ripped off. | 0:30:48 | 0:30:53 | |
But with Troy Goddard, I thought he's got to be exposed | 0:30:53 | 0:30:57 | |
and hopefully get his just desserts. | 0:30:57 | 0:30:59 | |
In April 2009, Trading Standards started receiving complaints | 0:30:59 | 0:31:04 | |
about Troy Goddard and his firm Quick Glass - | 0:31:04 | 0:31:08 | |
not, of course, to be confused with companies with similar names. | 0:31:08 | 0:31:14 | |
One of the things that he used to do to add weight to his business | 0:31:14 | 0:31:19 | |
was to give it a business name. | 0:31:19 | 0:31:21 | |
He wasn't Troy Goddard, trading on his own. | 0:31:21 | 0:31:25 | |
He called himself Quick Glass. He had business cards in that name. | 0:31:25 | 0:31:29 | |
Goddard's modus operandi seemed to consist of one really dirty trick - | 0:31:29 | 0:31:34 | |
quoting for work, taking a modest deposit off the consumer, | 0:31:34 | 0:31:38 | |
then disappearing off the face of the Earth. | 0:31:38 | 0:31:42 | |
If people had £150, he'd ask for that. | 0:31:42 | 0:31:45 | |
In some cases, he took over £1,000 from people but whatever the amount, | 0:31:45 | 0:31:49 | |
he wasn't prepared to do the work that went with it. | 0:31:49 | 0:31:53 | |
To make matters worse, | 0:31:53 | 0:31:55 | |
Goddard also had a cunning way of securing new customers. | 0:31:55 | 0:31:59 | |
Our findings suggested that Troy Goddard was getting information | 0:31:59 | 0:32:03 | |
from one of his associates, possibly a girlfriend, | 0:32:03 | 0:32:06 | |
who'd worked in the double glazing business and was handing him tips | 0:32:06 | 0:32:11 | |
towards people who may want work done. | 0:32:11 | 0:32:13 | |
One such customer was Peter. | 0:32:13 | 0:32:16 | |
He'd had two windows fitted by another firm but couldn't afford a third. | 0:32:16 | 0:32:21 | |
Then he received phone calls from one of Goddard's associates. | 0:32:21 | 0:32:26 | |
The girl rang me and said | 0:32:26 | 0:32:29 | |
one of their installers had set up on his own | 0:32:29 | 0:32:34 | |
and could possibly supply me with a cheaper window. | 0:32:34 | 0:32:39 | |
So I said OK, and the installer came round. | 0:32:39 | 0:32:43 | |
This so-called "installer", unfortunately for Peter, | 0:32:43 | 0:32:46 | |
was Troy Goddard, who seemed every inch the consummate window expert. | 0:32:46 | 0:32:51 | |
He seemed very proficient and measured up properly, | 0:32:51 | 0:32:54 | |
took every precaution, which I've seen other people do, | 0:32:54 | 0:32:58 | |
so I thought that he's a genuine person. | 0:32:58 | 0:33:02 | |
It was, of course, all a front. | 0:33:02 | 0:33:04 | |
Having set the scene, Goddard was ready to bring his dirty trick into play. | 0:33:04 | 0:33:10 | |
He gave me a quote, which I accepted, | 0:33:10 | 0:33:13 | |
and I gave him a cheque for £150. | 0:33:13 | 0:33:16 | |
He said the window would take about three weeks | 0:33:16 | 0:33:20 | |
before it would be delivered. | 0:33:20 | 0:33:23 | |
Peter's money was a deposit, for which Goddard didn't give a receipt. | 0:33:23 | 0:33:27 | |
£150 doesn't sound much, | 0:33:27 | 0:33:29 | |
but if you're scamming that every day, it's over a grand a week, | 0:33:29 | 0:33:34 | |
over £52,000 a year! | 0:33:34 | 0:33:37 | |
Three weeks later, when there was no sign of the window, | 0:33:37 | 0:33:40 | |
Peter called the number on Goddard's business card - again and again. | 0:33:40 | 0:33:45 | |
Like many fraudsters, Goddard had suddenly gone AWOL. | 0:33:45 | 0:33:51 | |
I was ringing up every day and all I got was answerphone. | 0:33:51 | 0:33:55 | |
I realised then that I'd been had over. | 0:33:55 | 0:33:58 | |
I went to the local police station. | 0:34:00 | 0:34:03 | |
They suggested that I sent a registered letter | 0:34:03 | 0:34:07 | |
stating that if the window wasn't fitted within a fortnight, | 0:34:07 | 0:34:11 | |
I would report it to the Office of Fair Trading. | 0:34:11 | 0:34:15 | |
Goddard did ignore the letter, so Trading Standards got involved. | 0:34:15 | 0:34:20 | |
Their enquiries uncovered a series of cons Goddard had directed | 0:34:20 | 0:34:24 | |
at mostly elderly residents around Bournemouth. | 0:34:24 | 0:34:27 | |
We find we get rogue trader complaints almost every day. | 0:34:27 | 0:34:31 | |
Once in a while, we come across real rogues who are out for nothing but to scam people for their money. | 0:34:31 | 0:34:38 | |
Nevertheless, in 2009, Trading Standards offered Goddard | 0:34:38 | 0:34:42 | |
a chance to redeem himself and escape court. | 0:34:42 | 0:34:46 | |
We spent time with him, offering him an opportunity | 0:34:46 | 0:34:49 | |
to go back to the people whose money he'd taken and either do the work | 0:34:49 | 0:34:54 | |
or simply give them the money back. | 0:34:54 | 0:34:56 | |
In the end, we found that he wasn't willing to do any of that. | 0:34:56 | 0:35:00 | |
Nothing was getting done. | 0:35:00 | 0:35:02 | |
We gave him a final warning and drew up our plans to take him to court. | 0:35:02 | 0:35:07 | |
While the wheels of justice turned, Goddard proved as slippery as ever. | 0:35:07 | 0:35:11 | |
He failed to appear for his first court appearance but, in June 2011, | 0:35:11 | 0:35:15 | |
he was found guilty under the Fraud Act | 0:35:15 | 0:35:19 | |
and ordered to pay compensation of £2,160 to his seven victims. | 0:35:19 | 0:35:25 | |
It's good to know there's been some reparation for Goddard's victims. | 0:35:25 | 0:35:29 | |
It's proof that crime really doesn't pay, to the great relief | 0:35:29 | 0:35:33 | |
of people like Peter. | 0:35:33 | 0:35:35 | |
It teaches us what to do for the future. | 0:35:35 | 0:35:38 | |
Besides windows or anything, you've got to be extra cautious | 0:35:38 | 0:35:43 | |
and mustn't take the look of the salesman - | 0:35:43 | 0:35:47 | |
no matter how honest he looks. | 0:35:47 | 0:35:49 | |
There are going to be cowboys. | 0:35:49 | 0:35:51 | |
You've just got to be careful that you don't pick one of them. | 0:35:51 | 0:35:55 | |
I was unlucky. I picked the wrong one. | 0:35:55 | 0:35:58 | |
Absolutely, Peter, and speaking of extra caution, | 0:36:02 | 0:36:06 | |
I wonder if Kevin is going to start paying attention to our own rogue. | 0:36:06 | 0:36:10 | |
If not, he won't realise he's on the receiving end of a shocking con. | 0:36:10 | 0:36:15 | |
You've got to go to the fuse box. | 0:36:15 | 0:36:17 | |
Roger is checking the fuse box at the home of Kevin's dad, Bill. | 0:36:17 | 0:36:21 | |
Kevin just isn't paying attention, | 0:36:21 | 0:36:24 | |
allowing our rogue to plant fake chewed wiring and mouse droppings... | 0:36:24 | 0:36:29 | |
-Could even be rat droppings. -Really? -Can you see 'em? | 0:36:29 | 0:36:33 | |
..Leaving Kevin in no doubt that his dad's house has a mouse problem. | 0:36:33 | 0:36:38 | |
He's bought that. | 0:36:40 | 0:36:42 | |
He thinks that's mouse droppings, even though it's a load of seeds. | 0:36:42 | 0:36:46 | |
And he thinks it's a chewed-up wire. We did a pretty realistic job. | 0:36:46 | 0:36:50 | |
So we're going to sell him the mouse deterrent. | 0:36:50 | 0:36:53 | |
We're also going to sell him a few mouse traps. | 0:36:53 | 0:36:56 | |
We're going to charge him a call-out fee and for replacing that bit of wiring. | 0:36:56 | 0:37:02 | |
It's only taken us a few minutes. | 0:37:02 | 0:37:05 | |
Roger wants maximum cash for selling Kevin a mouse trap | 0:37:05 | 0:37:08 | |
and a sonic rodent repellent. | 0:37:08 | 0:37:11 | |
He's hoping for around £300. | 0:37:11 | 0:37:13 | |
This sonic repellent, Roger. Is it safe for the family dog? | 0:37:13 | 0:37:17 | |
..And cats. Just mice. | 0:37:21 | 0:37:24 | |
Let's see what happens. Watch the dog. | 0:37:24 | 0:37:28 | |
FLICKS THE SWITCH | 0:37:28 | 0:37:32 | |
Kevin seems to be taking this in very good humour. | 0:37:32 | 0:37:35 | |
His dad did say he was gullible. | 0:37:35 | 0:37:37 | |
If the dog leaves home, we'll have to put a less powerful one in, OK? | 0:37:37 | 0:37:42 | |
Roger, I didn't realise you were such an animal lover. | 0:37:42 | 0:37:46 | |
Live capture. They're great these, cos no mice are harmed. | 0:37:46 | 0:37:50 | |
If they're around, they're going to go in there. | 0:37:50 | 0:37:53 | |
Sometimes it takes a couple of days because the mice that are here, | 0:37:53 | 0:37:57 | |
they think it's a temporary thing and put up with it. | 0:37:57 | 0:38:00 | |
Give it a rest, Roger. I don't think Kevin's listening, anyway. | 0:38:00 | 0:38:05 | |
-I'm just going to do you a bill. Want to pay cash? -How much is it? | 0:38:05 | 0:38:10 | |
Mm, yeah! Kevin's listening now. | 0:38:10 | 0:38:13 | |
200 for the wiring. 75 for the mouse technology thing. | 0:38:13 | 0:38:19 | |
So it's £325, we've got it to. | 0:38:19 | 0:38:23 | |
Cash. | 0:38:23 | 0:38:25 | |
£325 for a non-existent fault! Roger, you do have a cheek. | 0:38:26 | 0:38:33 | |
Today, Roger has piled on the tricks to over-charge Kevin | 0:38:36 | 0:38:40 | |
for work that wasn't necessary. | 0:38:40 | 0:38:42 | |
And Roger's had the gall to tell him they have a mouse problem. | 0:38:42 | 0:38:46 | |
Also, he can sell Kevin high-tech and some low-tech solutions. | 0:38:46 | 0:38:51 | |
But will Kevin part with the cash easily? | 0:38:51 | 0:38:54 | |
I'm waiting for him to phone me back. He hasn't left me that much. | 0:38:54 | 0:39:00 | |
-He hasn't left you that much? -No. | 0:39:00 | 0:39:02 | |
-Has he left you any money at all? -75 quid. -He's left you 75 quid? | 0:39:04 | 0:39:10 | |
That's how much you said it was roughly going to be. | 0:39:10 | 0:39:14 | |
Sure it wasn't 275, what he said? | 0:39:14 | 0:39:17 | |
Do you get that in taxis? People say "You said it's going to be £50!" | 0:39:17 | 0:39:21 | |
Oh, yeah. Well, we give prices up front now. | 0:39:21 | 0:39:25 | |
Prices up front? That's not something Roger's likely to do. | 0:39:25 | 0:39:29 | |
It's amazing how many times we find people haven't got the money. | 0:39:29 | 0:39:33 | |
He's telling us he's only got £75 in the house. We want 325. | 0:39:33 | 0:39:38 | |
He's calling his dad. I don't want to hang around. I want that money. | 0:39:38 | 0:39:42 | |
But Kevin's stalling and talking things through with his dad, Bill. | 0:39:42 | 0:39:47 | |
Of course, it's Bill who's helping us spring the trick. | 0:39:47 | 0:39:51 | |
He's given me a bill here for 325 quid. | 0:39:51 | 0:39:55 | |
-If you reckon it's worth what he's done, pay him, and I'll... -Right. | 0:39:55 | 0:40:01 | |
-All right? -All right. -Ta-da. | 0:40:01 | 0:40:04 | |
Dad reassures Kevin that Roger is bona fide. | 0:40:04 | 0:40:07 | |
Let's hope it doesn't cost him dear. | 0:40:09 | 0:40:12 | |
There it is. Kevin hasn't asked for a quote. | 0:40:14 | 0:40:17 | |
He's completely fallen for Roger's story | 0:40:17 | 0:40:19 | |
and he's handing over £325 for nothing. | 0:40:19 | 0:40:25 | |
-Do you want me to sign that? -Yeah. | 0:40:25 | 0:40:28 | |
Kevin may have collected a receipt but, knowing Roger, | 0:40:28 | 0:40:31 | |
it's bound to be a fake, not worth the paper it's written on. | 0:40:31 | 0:40:35 | |
Cheers, mate. Thanks a lot. Bye. | 0:40:35 | 0:40:38 | |
Our dodgy tradesmen seem happy with their afternoon's work, | 0:40:38 | 0:40:42 | |
or should that be lack of work? | 0:40:42 | 0:40:44 | |
It's time for our producer to break the news to Kevin | 0:40:44 | 0:40:48 | |
that he's just been conned. | 0:40:48 | 0:40:51 | |
Hello, there. | 0:40:51 | 0:40:54 | |
We're from the BBC. | 0:40:54 | 0:40:56 | |
We've been doing some investigations about people | 0:40:56 | 0:40:59 | |
who've had not very good experiences with plasterers, plumbers... | 0:40:59 | 0:41:03 | |
What? Two people? Yeah. | 0:41:03 | 0:41:05 | |
They've been doing jobs where they've not been doing much work. | 0:41:05 | 0:41:10 | |
That's exactly what's happened today. | 0:41:10 | 0:41:13 | |
-Were you happy with the work he did? -Not for the bill he's given me. No. | 0:41:13 | 0:41:17 | |
-You may well have been scammed. -Yeah. For what he's done. | 0:41:17 | 0:41:21 | |
He basically said there was something to do with the wiring. | 0:41:21 | 0:41:25 | |
It's been gnawed by a rodent | 0:41:25 | 0:41:28 | |
and he's put in some things to get rid of them. | 0:41:28 | 0:41:32 | |
What did he put in? | 0:41:32 | 0:41:34 | |
Um... Something that he's actually plugged in. | 0:41:34 | 0:41:37 | |
Um... And a mouse trap. | 0:41:39 | 0:41:42 | |
Dad Bill did warn us that Kevin would be gullible. | 0:41:42 | 0:41:46 | |
So it's time to reveal the part Dad played. | 0:41:46 | 0:41:49 | |
Your dad's responsible for setting you up. | 0:41:49 | 0:41:52 | |
-Hello, mate. How you doing? -Didn't suss nothing? | 0:41:52 | 0:41:55 | |
-What? That he was dear? -He was dear. Nothing else? | 0:41:55 | 0:41:59 | |
That he was in a rush to get away. | 0:41:59 | 0:42:02 | |
Don't bother counting it. It's all there. | 0:42:04 | 0:42:08 | |
-There you are, my friend. -Cheers, mate. | 0:42:08 | 0:42:10 | |
When he's given me the bill for 325, I was a bit shocked | 0:42:10 | 0:42:15 | |
for the work that he'd done. | 0:42:15 | 0:42:18 | |
I was really horrified when he paid out the £325 | 0:42:18 | 0:42:21 | |
without even blinking an eyelid | 0:42:21 | 0:42:24 | |
and saying, "I don't think that's worth that sort of money." | 0:42:24 | 0:42:28 | |
-I paid him to get rid of him! -LAUGHTER | 0:42:28 | 0:42:31 | |
Very good! | 0:42:31 | 0:42:33 | |
My advice to everybody is, unless you get a proper estimate | 0:42:33 | 0:42:37 | |
and they stick to it, don't pay 'em. | 0:42:37 | 0:42:40 | |
Don't let these rogue tradesmen into your house. | 0:42:40 | 0:42:44 | |
Thanks to Kevin and Bill for being such good sports. | 0:42:44 | 0:42:47 | |
The vast majority of tradesmen are hard-working and trustworthy. | 0:42:47 | 0:42:52 | |
It's a small minority who let the side down and play dirty tricks. | 0:42:52 | 0:42:55 | |
All you need to remember is, if in doubt, keep them out. I'll see you next time. | 0:42:55 | 0:43:01 | |
Subtitles by Red Bee Media Ltd | 0:43:06 | 0:43:08 | |
E-mail [email protected] | 0:43:08 | 0:43:11 |