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These days, our money must work even harder for us and one of our biggest expenditures is on our property. | 0:00:02 | 0:00:07 | |
Last year, we spent a staggering £15 billion on repairs to our homes, | 0:00:07 | 0:00:12 | |
but how can any of us be certain we've not been taken for a ride? | 0:00:12 | 0:00:16 | |
-How much will it cost? -It's hard to say, but I reckon 325. | 0:00:16 | 0:00:20 | |
300 quid for doing that... 1,500 quid to take that out. | 0:00:20 | 0:00:23 | |
With audacious, secret filming, we'll reveal just how easy it could be for you to be duped. | 0:00:25 | 0:00:32 | |
-I'm afraid you've been ripped off. He's not a bona fide tradesman. -He's not? | 0:00:32 | 0:00:37 | |
I knew something was suspicious. | 0:00:37 | 0:00:39 | |
BLEEP-BLEEP | 0:00:39 | 0:00:41 | |
We lift the lid on some of the UK's most shocking tradesmen rip-offs. | 0:00:41 | 0:00:46 | |
An awful leak came right through the bedroom. I was absolutely livid. | 0:00:46 | 0:00:50 | |
-The house was a death trap. -We didn't know if he would get violent. | 0:00:50 | 0:00:54 | |
On today's show... | 0:00:54 | 0:00:57 | |
the jaw-dropping seven-grand bill for this North Wales housewife | 0:00:57 | 0:01:01 | |
when our rogue Roger tries to charge her for a new roof which she doesn't need. | 0:01:01 | 0:01:06 | |
A completely new roof there. Probably about seven and a half grand. | 0:01:06 | 0:01:11 | |
Rotten rogue gardeners and burglars in Yorkshire brought to justice through video surveillance | 0:01:11 | 0:01:17 | |
after repeated attacks on the elderly. | 0:01:17 | 0:01:20 | |
Through the unlocked door, suspect comes in. Wearing black gloves. He doesn't want to leave fingerprints. | 0:01:20 | 0:01:27 | |
And prepare for a truly criminal scam | 0:01:27 | 0:01:30 | |
when a prison officer from Kent falls for every trick in the book. | 0:01:30 | 0:01:34 | |
The little printed circuit board needs replacing. | 0:01:34 | 0:01:38 | |
-Right. -We can replace that. That's going to be 300. -Really? -Yeah. | 0:01:38 | 0:01:42 | |
Stand by for Dirty Tricks Of The Tradesmen. | 0:01:42 | 0:01:45 | |
Hello. I don't know about you, but I don't know a huge amount | 0:01:51 | 0:01:55 | |
about trades like roofing or plumbing. | 0:01:55 | 0:01:58 | |
That's why we rely on tradesmen and we expect them to be professional and to do a good job. | 0:01:58 | 0:02:03 | |
The vast majority of them are professional and hard-working. | 0:02:03 | 0:02:07 | |
It's only a small majority who give tradesmen a bad name with their dirty tricks. | 0:02:07 | 0:02:13 | |
Today, we're meeting people who have been ripped off by the cowboys. | 0:02:13 | 0:02:17 | |
With your help, we'll show you just how easy it is | 0:02:17 | 0:02:20 | |
to fall for some of the oldest tricks in the tradesmen's books. | 0:02:20 | 0:02:24 | |
People have been setting up their friends and relatives for a visit from our own tradesmen | 0:02:24 | 0:02:29 | |
to show you how to avoid being taken to the cleaners. | 0:02:29 | 0:02:33 | |
This is Roger Bisby. He has over 40 years' experience under his builder's belt. | 0:02:34 | 0:02:40 | |
There's nothing he hates more than a dirty trickster out there to make a fast buck. | 0:02:43 | 0:02:49 | |
But we're asking Roger to become a rogue just for today. Why? | 0:02:50 | 0:02:54 | |
Well, because if he shows us what the tricky tradesmen do, | 0:02:54 | 0:02:58 | |
he can show us how not to get conned. | 0:02:58 | 0:03:01 | |
We'll create minor household problems and send in Roger to show us how easy it is to be ripped off. | 0:03:03 | 0:03:09 | |
It's all being filmed in secret and Roger will work with our cameraman Luke who is posing as an apprentice. | 0:03:09 | 0:03:16 | |
We'll find out in just a moment where they're springing their first scam. | 0:03:16 | 0:03:22 | |
According to Gas Safe, one in three of us trust a tradesman to do gas and boiler work | 0:03:22 | 0:03:27 | |
on the recommendation of a friend or neighbour without checking their registration or qualifications. | 0:03:27 | 0:03:33 | |
This can be so dangerous not only for the wallet, but also for the safety of our homes and families. | 0:03:33 | 0:03:39 | |
Roger's on his way to Kent now to find out whether a prison officer is sharp enough to spot a rogue | 0:03:39 | 0:03:45 | |
when he meets one during a simple boiler repair. | 0:03:45 | 0:03:48 | |
Jeweller Jackie Kitney works and lives in Kent with daughter Lucy and husband Gary. | 0:03:50 | 0:03:56 | |
Gary works in the prison service. She tells us he's a wind-up merchant | 0:03:56 | 0:04:00 | |
which is why she wants Roger to pay him a visit. | 0:04:00 | 0:04:03 | |
We do a lot of practical jokes. My husband's always doing them on me because I'm quite nervous. | 0:04:03 | 0:04:09 | |
In 14 years, I've never actually paid him back, | 0:04:09 | 0:04:12 | |
so if I can have a bit of help to do it, I'll do it. | 0:04:12 | 0:04:15 | |
Gary is wary of anything to do with plumbing. | 0:04:15 | 0:04:18 | |
What's more, their boiler has a history of being unreliable. | 0:04:18 | 0:04:22 | |
It's been repaired five times. Jackie is turning off a valve to stop hot water reaching the shower. | 0:04:22 | 0:04:28 | |
Roger has been called and he's boiling over with ideas for how to trick her husband. | 0:04:28 | 0:04:33 | |
Apparently, they woke up this morning and had a cold shower. My heart bleeds for them. | 0:04:33 | 0:04:39 | |
Fixing the hot water problem will take us a few minutes. We've got to make it into something much bigger. | 0:04:39 | 0:04:45 | |
-I've got a little prop for you which I got from an old laptop. -It's a printed circuit board. | 0:04:45 | 0:04:50 | |
Printed circuit boards cost a lot of money, | 0:04:50 | 0:04:53 | |
so if I can persuade him that it's gone, we can up the game and charge him a couple of hundred quid. | 0:04:53 | 0:04:59 | |
Roger's such a con man. | 0:04:59 | 0:05:02 | |
The idea is to trick Gary into thinking the water won't heat up as the circuit board needs replacing. | 0:05:02 | 0:05:09 | |
Then he'll offer an expensive boiler replacement worth several thousand pounds, | 0:05:09 | 0:05:14 | |
knowing Gary will probably accept the cheaper circuit board job for £300. | 0:05:14 | 0:05:20 | |
Either way, Roger wins. The prop circuit board is just a convincer. | 0:05:20 | 0:05:24 | |
Since the boiler in this house is working fine, all Roger needs to do is turn that valve back on. | 0:05:26 | 0:05:32 | |
The cost of this should only be the call-out charge for a plumber, | 0:05:32 | 0:05:37 | |
around £40, but Roger is banking on taking home far more than that. | 0:05:37 | 0:05:41 | |
To avoid suspicion, Jackie is spending the day at home with Gary, but she'll keep out of Roger's way. | 0:05:41 | 0:05:47 | |
He shows up just after three o'clock. | 0:05:47 | 0:05:50 | |
-Hello. Mr Kitney? -Hello, mate. -I'm the plumber. | 0:05:53 | 0:05:57 | |
-Oh, yeah. -Is that all right? -Yeah. Do you want to take your boots off? -Yeah, definitely. | 0:05:57 | 0:06:02 | |
Gary thinks his house-proud wife Jackie booked Roger. | 0:06:02 | 0:06:06 | |
Even so, anyone working with gas-fired central heating should be registered with Gas Safe. | 0:06:06 | 0:06:12 | |
Gary should insist on seeing Roger's Gas Safe ID card | 0:06:12 | 0:06:15 | |
and because he hasn't, he's already fallen at the first hurdle. | 0:06:15 | 0:06:19 | |
When you say you've got no hot water in the shower, you've got no water in the shower or no...? | 0:06:19 | 0:06:26 | |
-I've got water coming out, but it's coming out cold. -OK. | 0:06:26 | 0:06:30 | |
I don't know what she's done. | 0:06:30 | 0:06:32 | |
-Do you want a brew or something? -That would be great. | 0:06:32 | 0:06:36 | |
While their refreshments are sorted, Roger decides to take a look at the boiler downstairs. | 0:06:36 | 0:06:41 | |
I'll have a look at your boiler. | 0:06:41 | 0:06:43 | |
-Hello. -Hiya. Are you all right? -Yeah. | 0:06:43 | 0:06:46 | |
Good acting, Jackie. | 0:06:46 | 0:06:48 | |
-This one? -Yeah, that's the one. | 0:06:48 | 0:06:51 | |
-Blimey, it's a small one, isn't it? -Yeah. | 0:06:51 | 0:06:54 | |
-Watch Roger go. -Had any trouble with it? -At first, but it's all right now. | 0:06:54 | 0:06:59 | |
These were not great. They weren't the best boiler they ever made. | 0:06:59 | 0:07:04 | |
As this boiler has been repaired five times, Roger can lay it on thick about it being unreliable. | 0:07:04 | 0:07:11 | |
They replaced it with the same circuit board over and over again, | 0:07:11 | 0:07:15 | |
then they twigged that these circuit boards are rubbish, then got a circuit board made by somebody else. | 0:07:15 | 0:07:21 | |
If that goes wrong again, don't throw any more money at it because they're rubbish. | 0:07:21 | 0:07:26 | |
So with a seed of doubt planted in Gary's mind, | 0:07:26 | 0:07:29 | |
Roger checks the thermostat, or at least pretends to. He knows there's nothing wrong with it. | 0:07:29 | 0:07:35 | |
It all helps as he prepares to spring that first trick. Watch him go for it. | 0:07:35 | 0:07:41 | |
-OK... -What's the damage? | 0:07:41 | 0:07:43 | |
The little printed circuit board on the upstairs controller | 0:07:43 | 0:07:47 | |
-that controls the hot water and the rest of it... -Yeah. -It needs replacing, basically. | 0:07:47 | 0:07:53 | |
-Right. -That's going to be 300 to replace that. -Really? -Yeah. | 0:07:53 | 0:07:58 | |
You think that's bad, Gary. Watch out because Roger is about to hit you with another dirty truck. | 0:07:58 | 0:08:04 | |
If I do the boiler, then you won't need that, basically, if we put a new boiler in. | 0:08:04 | 0:08:11 | |
Blimey, Roger! Two dirty tricks in the same breath? | 0:08:11 | 0:08:15 | |
Still to come, Roger has Gary on the ropes with his lies. | 0:08:17 | 0:08:21 | |
In the end, that boiler will let you down. | 0:08:21 | 0:08:24 | |
-But will Roger be caught red-handed as he takes a huge risk in Gary's house? -Can you open that window? | 0:08:24 | 0:08:30 | |
There's nothing like the smell of burnt circuit boards in the morning, | 0:08:35 | 0:08:39 | |
but seriously, Roger is doing us all a great service, revealing some of the sneaky tricks that rogues play. | 0:08:39 | 0:08:45 | |
They come in all shapes and sizes and ages, as we'll see in our next story, | 0:08:45 | 0:08:50 | |
but even the youngest rogues discover that the law soon catches up with them. | 0:08:50 | 0:08:55 | |
The North London borough of Enfield has seen its fair share of rip-off roofing and dodgy driveways, | 0:08:55 | 0:09:01 | |
but no-one here was prepared for the teenage cowboy who for legal reasons we'll call David Jones. | 0:09:01 | 0:09:07 | |
At an age when most men might be studying at college, this 17-year-old had pocketed thousands | 0:09:07 | 0:09:13 | |
and subjected local residents like Alan and Patricia Christopher to the most audacious tricks available. | 0:09:13 | 0:09:19 | |
If I said, "I'm not going to pay you that amount," I thought he could turn. | 0:09:19 | 0:09:24 | |
We didn't know if he would get violent. | 0:09:24 | 0:09:26 | |
These kind of tricks are usually carried out by older people, | 0:09:26 | 0:09:31 | |
usually in their 20s and 30s, | 0:09:31 | 0:09:33 | |
but he was well practised even by the age of 17. | 0:09:33 | 0:09:37 | |
David Jones had plenty of tricks up his sleeves, including a novel way of striking up new business. | 0:09:37 | 0:09:44 | |
He'd just stroll up to total strangers on the street, people like 72-year-old Alan Christopher | 0:09:44 | 0:09:50 | |
who had only left the house to buy a newspaper. | 0:09:50 | 0:09:53 | |
This boy said, "How are you doing?" | 0:09:53 | 0:09:56 | |
And I looked up and I thought, "I don't recognise him." | 0:09:56 | 0:10:00 | |
I said, "Do I know you?" | 0:10:00 | 0:10:02 | |
He said, "I see you walking up and down this street a lot." Irish, he was. | 0:10:02 | 0:10:08 | |
"I clean out gutters." I thought to myself, "That's handy." | 0:10:08 | 0:10:12 | |
"Could you do mine?" He said, "Yes, £20." | 0:10:12 | 0:10:15 | |
£20 to clean out the gutters sounds like a bargain to me, but Jones had Alan hooked | 0:10:15 | 0:10:20 | |
and that offer of a good deal was his key to pulling his next trick and staging a much bigger problem | 0:10:20 | 0:10:27 | |
as Alan and wife Patricia recall. | 0:10:27 | 0:10:30 | |
The next day, he came round. He went up the ladder. | 0:10:30 | 0:10:33 | |
He said the guttering's OK, but he said, "You've got problems at that end of the gutter." | 0:10:33 | 0:10:39 | |
He had a handful of wood chippings. He said, "Look, all the wood is rotten!" | 0:10:39 | 0:10:45 | |
He said, "You need a whole lot of new wood along there." | 0:10:46 | 0:10:51 | |
He said, "I'll do you a good job." | 0:10:51 | 0:10:53 | |
I thought, "If he's only going to charge £20, £25 to clean the gutter which was good, | 0:10:53 | 0:10:58 | |
"he won't charge an exorbitant price." | 0:10:58 | 0:11:01 | |
Having fed the Christophers a load of nonsense about the state of their roof, | 0:11:01 | 0:11:06 | |
David Jones was about to bag himself a pot of gold. | 0:11:06 | 0:11:10 | |
I said, "Well, how much is that going to cost then?" | 0:11:10 | 0:11:13 | |
He said, "Seventeen-fifty." The way he said it, it didn't sound a lot. | 0:11:13 | 0:11:19 | |
Then he said it was 1,750 and I thought, "He already took the guttering down | 0:11:19 | 0:11:24 | |
"and we've got to have it done," so I had to go along with the price. | 0:11:24 | 0:11:29 | |
By now the couple suspected they'd been trapped in a roofing swindle. | 0:11:29 | 0:11:34 | |
Amazingly, their first concern was not to call for help, | 0:11:34 | 0:11:38 | |
but how to avoid a confrontation if they didn't agree. | 0:11:38 | 0:11:41 | |
You can't suddenly say to him, "That's too much money." | 0:11:41 | 0:11:45 | |
We didn't know if he would get violent. Who knows? He was quite a sturdy fella. We were a bit worried. | 0:11:45 | 0:11:51 | |
Alan and Patricia coughed up £500 as a deposit, but did not demand a receipt. | 0:11:51 | 0:11:58 | |
They hoped they'd seen the last of David Jones, but the audacious roofer had pound signs in his eyes. | 0:11:58 | 0:12:04 | |
He was determined not to let them off lightly and he wanted more cash. | 0:12:04 | 0:12:08 | |
He knocked at my door. I said, "Have you come for your money?" He said, "Yes." I knew how much we agreed on. | 0:12:08 | 0:12:14 | |
I had it all ready. I thought, "This is a lot. He must be charging me about £500 an hour." | 0:12:14 | 0:12:20 | |
Fearing violence, Alan handed over the remaining £1,250. | 0:12:20 | 0:12:25 | |
But this time, he was successful in securing a receipt from Jones | 0:12:25 | 0:12:30 | |
who signed it under his false name. | 0:12:30 | 0:12:33 | |
Jones and two accomplices finished the job, but the Christophers knew they'd been overcharged. | 0:12:33 | 0:12:39 | |
When they complained to Trading Standards, it turned out officer Tom Howorth was looking for evidence | 0:12:39 | 0:12:45 | |
to prosecute the teenage trickster who had been conning the whole neighbourhood | 0:12:45 | 0:12:50 | |
and Alan had just what he needed. | 0:12:50 | 0:12:52 | |
They said, "Have you got a receipt?" I said, "Well, only on a bit of scrap paper." | 0:12:52 | 0:12:57 | |
They said, "Don't touch it. It's got his fingerprints on it." | 0:12:57 | 0:13:02 | |
We looked for fingerprints and the handwriting was compared with a sample of handwriting that we had. | 0:13:02 | 0:13:08 | |
When those were tied together, we knew that we had the right man. | 0:13:08 | 0:13:12 | |
In the end, it was forensic science which identified Jones. | 0:13:12 | 0:13:16 | |
On four counts of fraud, he was given a nine-month prison sentence, suspended for 18 months. | 0:13:16 | 0:13:22 | |
He was also given an Anti-Social Behaviour Order to prevent him or others under his instruction | 0:13:22 | 0:13:28 | |
from cold-calling homes to carry out building work for two years. | 0:13:28 | 0:13:33 | |
He was ordered to pay full compensation plus costs to the Christophers. If he fails to pay up, | 0:13:33 | 0:13:38 | |
he could end up behind bars. | 0:13:38 | 0:13:41 | |
It's important that people look out for this man. | 0:13:41 | 0:13:44 | |
If he comes offering work to you, we'd like to hear about it. | 0:13:44 | 0:13:48 | |
The Christophers learnt an important lesson. | 0:13:48 | 0:13:52 | |
Only hire tradesmen once you've checked their credentials. | 0:13:52 | 0:13:56 | |
It's also made them ultra-wary of people cold-calling at their door | 0:13:56 | 0:14:00 | |
and nice, friendly teenagers chatting to them in the street. | 0:14:00 | 0:14:04 | |
We know that it could happen again to us and we're trying to forget it. | 0:14:04 | 0:14:10 | |
-Who will we trust in future? -That's right. -If someone comes knocking at the door, we say, "No, thank you." | 0:14:10 | 0:14:16 | |
Coming up, the tale of rogue tradesmen banged up in Yorkshire | 0:14:21 | 0:14:26 | |
after a complicated surveillance operation. | 0:14:26 | 0:14:29 | |
They have T-shirts with different trading names on, magnetic signs that they could apply to the vehicle. | 0:14:29 | 0:14:35 | |
They could change their identity and carry on offending. | 0:14:35 | 0:14:38 | |
Plus, a woman in North Wales is pushed to sign up for unnecessary roof repairs | 0:14:38 | 0:14:43 | |
in Roger's most conniving con trick yet. | 0:14:43 | 0:14:46 | |
Look at all this in the gutter! No wonder they were blocked and overflowing. | 0:14:46 | 0:14:52 | |
Hello. Mr Kitney? I'm the plumber. | 0:14:54 | 0:14:57 | |
First, time to discover if prison officer Gary Kitney swallows Roger's lies about the boiler packing up. | 0:14:57 | 0:15:02 | |
There's no hot water in the shower because Gary's wife Jackie, who set him up, | 0:15:02 | 0:15:08 | |
turned off the valve to help us spring the trick. | 0:15:08 | 0:15:11 | |
Roger knows it, but he's busy flannelling Gary about the failure of a circuit board. | 0:15:11 | 0:15:16 | |
-The little printed circuit board needs replacing. That's 300. -Really? | 0:15:16 | 0:15:21 | |
Roger is looking for bigger earnings from this job | 0:15:21 | 0:15:24 | |
and reckons things will work out cheaper for Gary if he buys a new boiler. | 0:15:24 | 0:15:29 | |
If I do the boiler, then you won't need that, basically, if we put the new boiler in. | 0:15:29 | 0:15:35 | |
-BLEEP -So, you know, that's one way to sort of look at it long-term. | 0:15:35 | 0:15:40 | |
If you just want it done now, I'll just go and get the new circuit board and shove that in, | 0:15:40 | 0:15:46 | |
but in the end, that boiler will let you down, so, you know... | 0:15:46 | 0:15:51 | |
Roger, give the man time to think! Mind you, he's following classic cowboy behaviour, | 0:15:51 | 0:15:57 | |
bombarding him with science and not giving him time to change his mind. | 0:15:57 | 0:16:01 | |
I don't want to put you under pressure. I'll just phone to check I can get that board. | 0:16:01 | 0:16:06 | |
Right, I've given him the ultimatum. | 0:16:11 | 0:16:14 | |
In a way, I hope he goes for the 300 quid because that's an easier job for us. | 0:16:14 | 0:16:19 | |
The other way, we've got to change the boiler and although we'll make more money in the end, it's work. | 0:16:19 | 0:16:26 | |
By giving Gary a choice of a job costing two grand and one costing £300, | 0:16:26 | 0:16:31 | |
the cheaper one doesn't seem that bad in comparison, even if it's still a rip-off. | 0:16:31 | 0:16:36 | |
This trick is frequently used by con men in all kinds of building scenarios. | 0:16:36 | 0:16:41 | |
-Is that 300 quid all in, like? -Yeah, for that circuit board. -Fitting and all that? -Yeah. | 0:16:41 | 0:16:47 | |
-That's got call-out on it an' all? -Yeah, everything. | 0:16:47 | 0:16:50 | |
-Can I do a bit by cash and a bit by cheque? -Yeah, I'll get it now. | 0:16:50 | 0:16:54 | |
All right, OK, I won't be long. I'll be back. | 0:16:54 | 0:16:58 | |
So Roger's plan has worked. | 0:16:58 | 0:17:00 | |
Gary's gone for the cheaper option which will be a doddle for our trickster. | 0:17:00 | 0:17:05 | |
Roger just has to appear to drive off and buy a new circuit board. That's the easy bit. | 0:17:05 | 0:17:10 | |
The tricky bit will be convincing Gary he's removed the old one. | 0:17:10 | 0:17:15 | |
We've got the circuit board which we pretended to go and buy. I just ripped it out of an old computer. | 0:17:15 | 0:17:22 | |
I'll pretend that's the part we're putting in. He'll want to see the old part, so I'll slip this one in, | 0:17:22 | 0:17:28 | |
pull it out again, pretend it's the old one, burn it up with a match | 0:17:28 | 0:17:32 | |
and hopefully he'll go for that if I make it smell horrible. | 0:17:32 | 0:17:36 | |
After wasting time round the corner, the guys head back to the house. | 0:17:36 | 0:17:40 | |
Roger will be taking a real risk here. | 0:17:40 | 0:17:42 | |
Let's hope that blackening the circuit board will convince any doubt in Gary's mind. | 0:17:42 | 0:17:48 | |
-Just in the nick of time. -You found it? -He was just closing. | 0:17:48 | 0:17:53 | |
They were all ready by the door to go home and they looked at us like they didn't want us back in there. | 0:17:53 | 0:17:59 | |
Nightmare, isn't it? | 0:17:59 | 0:18:00 | |
If Gary were to come upstairs now, who knows what this prison officer would do to our dirty trickster? | 0:18:00 | 0:18:07 | |
There he goes with the matches. What a rotter! | 0:18:10 | 0:18:13 | |
That's why you must keep a close eye on what tradesmen get up to. | 0:18:13 | 0:18:17 | |
Can you open that window? | 0:18:19 | 0:18:22 | |
He's done it. The prop is prepped. | 0:18:25 | 0:18:27 | |
He's done absolutely nothing to that thermostat, except remove the cover. | 0:18:27 | 0:18:33 | |
-All he has to do now is replace it and turn the water back on. -Right... | 0:18:33 | 0:18:38 | |
-It's all good. Lovely. -Well done, Roge. | 0:18:38 | 0:18:41 | |
-Nice. -Another satisfied customer. | 0:18:41 | 0:18:44 | |
Let's just check we've got the... | 0:18:45 | 0:18:48 | |
SHOWER WATER RUNNING | 0:18:48 | 0:18:50 | |
Oh... Lovely. | 0:18:50 | 0:18:53 | |
-Are you all right? -Yeah, all done. | 0:18:53 | 0:18:55 | |
-All done. -And it's beautiful. | 0:18:55 | 0:18:57 | |
Beauty is in the eye of the beholder, Roger, and from here it looks like a pretty dirty trick. | 0:18:58 | 0:19:04 | |
If you ever think of replacing that boiler... | 0:19:04 | 0:19:08 | |
Do you want the old unit? | 0:19:09 | 0:19:11 | |
There goes the old circuit board, accessorised with a match flame. | 0:19:11 | 0:19:16 | |
-He's checking it. -He's checking the hot water's going? -Yeah. | 0:19:18 | 0:19:23 | |
It should be all right. It's all guaranteed work. | 0:19:23 | 0:19:26 | |
It'll be fine. | 0:19:26 | 0:19:28 | |
Well, today, Gary Kitney let a perfidious plumber into his house without checking for Gas Safe ID. | 0:19:28 | 0:19:34 | |
Roger lied about the state of his boiler and charged him for a new circuit board which he didn't buy. | 0:19:34 | 0:19:40 | |
Gary was bamboozled into a job that never needed doing. | 0:19:40 | 0:19:44 | |
Now Roger is going in for the kill. | 0:19:44 | 0:19:47 | |
-OK, my friend? -All right. -You've got the...? -I've got the receipt. | 0:19:47 | 0:19:51 | |
-I've got the bill for you. -Let me see that. -Of course. | 0:19:51 | 0:19:54 | |
-150... -And 150 there. -OK, that's brilliant. | 0:19:54 | 0:19:57 | |
And there goes 300 quid for nothing. | 0:19:58 | 0:20:02 | |
Have you a cheque guarantee card, so I can put it on the back? Sorry. | 0:20:02 | 0:20:06 | |
Of course you're not sorry. Cheque guarantee cards are no longer needed | 0:20:06 | 0:20:11 | |
and an unscrupulous workman could take down all the details necessary to carry out a fraud, | 0:20:11 | 0:20:16 | |
but Gary doesn't question it and hands over the card. | 0:20:16 | 0:20:20 | |
-Brilliant. OK, lovely. -Thanks for coming out. -Cheers. Thanks for... | 0:20:20 | 0:20:24 | |
Two, four, five, six, seven... That's it, got it. Lovely. | 0:20:24 | 0:20:30 | |
All right, lovely. Thanks a lot, mate. Cheers. | 0:20:30 | 0:20:33 | |
Gary has just handed over £300 for absolutely nothing. | 0:20:33 | 0:20:38 | |
Roger has taken his card details and left Gary with an old circuit board he took out of his old computer. | 0:20:38 | 0:20:44 | |
Remember, Gary never asked for ID at any time and he was pushed into a job he didn't need. | 0:20:44 | 0:20:50 | |
With Roger out of sight, it's time for our producer to call on Gary and reveal the truth of the scam. | 0:20:52 | 0:20:58 | |
Hello. Hi there. We're from the BBC. | 0:21:01 | 0:21:04 | |
We're investigating people who do plumbing work, electricity work. | 0:21:04 | 0:21:09 | |
-Right. -Have you or any of your neighbours had any weird experiences? -Is this a wind-up? | 0:21:09 | 0:21:15 | |
Yeah... | 0:21:15 | 0:21:17 | |
-We had somebody this afternoon fixing something. -What did they do? -The shower wouldn't work. | 0:21:17 | 0:21:23 | |
-Did you end up paying a lot of money? -I thought it was a lot, yeah. | 0:21:23 | 0:21:27 | |
I'm a bit suspicious, but it was a lot of money. | 0:21:27 | 0:21:30 | |
-How much did you pay? -300 quid. | 0:21:30 | 0:21:33 | |
-We've been following Roger for a while. -Is that what you're doing here? -Yeah. | 0:21:33 | 0:21:39 | |
-Were you following him? -Yeah. -Come on, Jackie! Tell him the truth! | 0:21:39 | 0:21:43 | |
BLEEP! BLEEP! | 0:21:43 | 0:21:46 | |
It's a lot of money, isn't it? | 0:21:46 | 0:21:48 | |
This is BLEEP! | 0:21:48 | 0:21:51 | |
-It's like a bad dream. -Courtesy of your wife. | 0:21:52 | 0:21:57 | |
Come here! | 0:21:57 | 0:21:59 | |
'He was fairly plausible, yeah.' | 0:21:59 | 0:22:02 | |
Would I trust my wife again? That's debatable. | 0:22:02 | 0:22:06 | |
Ah, no. He looks like he's gonna punch me. | 0:22:06 | 0:22:09 | |
I'm still getting over it. I've got it back now, but I'm more bruised and battered. | 0:22:09 | 0:22:15 | |
I could have been up to two grand lighter if I took the second option and took the boiler. | 0:22:15 | 0:22:23 | |
I've been ripped right off. 'I'll be more cautious.' | 0:22:23 | 0:22:26 | |
I'll probably use more information and a little bit more research, rather than doing things off the cuff | 0:22:26 | 0:22:32 | |
and thinking, "That's convenient," and letting anybody into your home and trusting them. | 0:22:32 | 0:22:39 | |
Maybe I'll do more research. | 0:22:39 | 0:22:41 | |
Gary was a great sport there, but what should you and I do to avoid being the victim of a con? | 0:22:41 | 0:22:48 | |
First, never let tradesmen out of your sight. You don't want them planting faked props. | 0:22:48 | 0:22:54 | |
Second, ensure you check their credentials, maybe asking Trading Standards for advice. | 0:22:54 | 0:23:00 | |
Finally, always seek three written quotes before agreeing to any work. | 0:23:00 | 0:23:06 | |
According to government figures, there are just over 25 million households in the UK, | 0:23:10 | 0:23:15 | |
which means around 25 million rooftops. That may explain why roofing clocks up | 0:23:15 | 0:23:21 | |
the biggest number of scams reported to Trading Standards - almost 30%. | 0:23:21 | 0:23:25 | |
Roger's keen to see if he can trick an intelligent lady into thinking she needs a new roof. | 0:23:25 | 0:23:31 | |
Kerry Ann Pritchard from North Wales has called us in to set up her sister, Paula Duncan. | 0:23:34 | 0:23:39 | |
Friendly sibling rivalry, by the looks of it. | 0:23:39 | 0:23:44 | |
It's really important to me to get one over on my sister. She used to play tricks on me. | 0:23:44 | 0:23:50 | |
To get one over on Paula, she will spring the trick with help from her sister's husband, Steve. | 0:23:50 | 0:23:56 | |
She'll hesitate and maybe call Steve or text Steve or something. She'll need to hear what he has to say. | 0:23:56 | 0:24:04 | |
Roger has seen pictures of Paula's house and noticed a few tiles missing. | 0:24:04 | 0:24:09 | |
What dirty tricks can he play using this information? | 0:24:09 | 0:24:13 | |
The roof has been losing bits and pieces, bits of tiles. That's something you can't ignore. | 0:24:13 | 0:24:19 | |
I've got my assistant, Luke. What have you got for me? | 0:24:19 | 0:24:23 | |
I've got some roof tiles, which is fairly self-explanatory. And fancy a game of tennis? | 0:24:23 | 0:24:29 | |
I haven't got time, but we can play an entirely different game with these to block up the down pipes | 0:24:29 | 0:24:35 | |
-from the gutters. -That's a popular trick with the con men. | 0:24:35 | 0:24:40 | |
Roger's also got a bag of mud, which he plans to use as gutter gunk. | 0:24:40 | 0:24:45 | |
I think he's ready for action. So the missing tiles give Roger the excuse to get up onto the roof. | 0:24:45 | 0:24:52 | |
Once he's repaired them, his first trick will be to use the bag of mud and tennis balls | 0:24:52 | 0:24:58 | |
as proof of a blockage he's cleared. | 0:24:58 | 0:25:01 | |
It seems far-fetched, but it's been done before. | 0:25:01 | 0:25:05 | |
Then he'll lie to Paula about the state of her roof. | 0:25:05 | 0:25:09 | |
That could mean £300-woth of repairs and the chance to sign her up for several thousand pounds more | 0:25:09 | 0:25:15 | |
for a whole new roof. That's his third trick. | 0:25:15 | 0:25:19 | |
It usually costs £50 to replace a roof tile and from £25-£75 | 0:25:19 | 0:25:24 | |
to clean out gutters, depending on the house. | 0:25:24 | 0:25:28 | |
If he persuades Paula to sign up for a three-grand repair, | 0:25:28 | 0:25:32 | |
that's a mark-up of around 6,000 per cent. | 0:25:32 | 0:25:36 | |
Roger arrives at Paula's home at around 4pm. | 0:25:36 | 0:25:40 | |
-Hello! -Hiya. -I've come to look at your roof. Is that all right? -Yeah. It's me. | 0:25:54 | 0:26:00 | |
-It's you? -Yeah, it's me. | 0:26:00 | 0:26:03 | |
-Em, there's a couple of tiles on the roof. You spoke to my husband? -Yeah. | 0:26:03 | 0:26:08 | |
I noticed them and I worry about things like that. We had a bit of bad weather recently. | 0:26:08 | 0:26:14 | |
He's making himself at home! Checking how little he can get away with. | 0:26:14 | 0:26:19 | |
I can see a couple at the front missing. And some round the side. | 0:26:19 | 0:26:24 | |
All right. I'll get the ladders out. | 0:26:25 | 0:26:28 | |
-Brew? -Yeah, I'd love one. -Sugar? -Not for me. -Tea, no sugar. -Thank you. -Coffee, one. | 0:26:28 | 0:26:35 | |
Well, she's a lot of fun. There's a few tiles missing. It could do with some repair | 0:26:39 | 0:26:45 | |
so we'll go up and have a look and see what we can make of it. | 0:26:45 | 0:26:50 | |
Do I look good? | 0:26:50 | 0:26:52 | |
You look so sexy I could eat you! | 0:26:52 | 0:26:55 | |
Yeah, enough of the bromance, boys. Let's get on with the task in hand. | 0:26:55 | 0:27:01 | |
-It's all right, Lukey? -Yeah. | 0:27:01 | 0:27:03 | |
Gonna have a look... | 0:27:07 | 0:27:09 | |
Make sure they can still get BBC1! | 0:27:10 | 0:27:12 | |
Recce over, just how ropey is Paula's roof? | 0:27:18 | 0:27:21 | |
Actually, it's not in the best condition. It's a very exposed area. | 0:27:21 | 0:27:26 | |
So it really could do with quite a bit of extensive work on it. Am I the man to do it or not? | 0:27:26 | 0:27:32 | |
Should she get a few quotes or trust me to go ahead with it? See what she says. | 0:27:32 | 0:27:38 | |
Is that a trick question, Roger? Clearly Paula should ask for quotes from at least two other roofers | 0:27:38 | 0:27:44 | |
and hearing what they all have to say. She should also challenge Roger to give her a quote now | 0:27:44 | 0:27:50 | |
-rather than let him make repairs first, otherwise he can charge whatever he sees fit. -Very windy! | 0:27:50 | 0:27:57 | |
-Better than hot air, Roger. -OK, first one out. -Paula, where are you? | 0:27:57 | 0:28:02 | |
I know it's a rough day, but you should watch him like a hawk. | 0:28:02 | 0:28:07 | |
Carelessly throwing tiles is classic cowboy behaviour. A reputable roofer would place them in a bucket | 0:28:09 | 0:28:15 | |
and lower them safely to the ground. | 0:28:15 | 0:28:18 | |
-OK, clear! -Want it down? -Yeah. | 0:28:18 | 0:28:20 | |
It's all about getting off the roof and pocketing the cash | 0:28:22 | 0:28:25 | |
as quickly as possible. A quick trip to the van for a tube of mastic sealant means | 0:28:25 | 0:28:31 | |
he can seal his tile repairs against the elements, | 0:28:31 | 0:28:35 | |
but it's also his excuse to smuggle the bag of gunk onto the roof. | 0:28:35 | 0:28:39 | |
I think he's about to spring his first dirty trick. | 0:28:39 | 0:28:43 | |
Look at that, mate. That can just block the gutter. | 0:28:46 | 0:28:50 | |
Look what else I found. Look at all this in the gutter. | 0:28:50 | 0:28:55 | |
-No wonder they were blocked and overflowing. Yeah? -Paula's not looking happy. | 0:28:55 | 0:29:00 | |
But it's a classic trick so she can see the evidence of damage, | 0:29:00 | 0:29:04 | |
but will she be suspicious of this bag of muck? | 0:29:04 | 0:29:09 | |
It doesn't look like it yet. | 0:29:09 | 0:29:12 | |
Hello. Sorry. Come and have a look and see what I've done out here. | 0:29:14 | 0:29:18 | |
Let's see how Roger proceeds. Will he flannel her about her gutter being blocked, which it isn't? | 0:29:18 | 0:29:25 | |
-Or will he lie about the state of her roof? -I've done all those over there. | 0:29:25 | 0:29:31 | |
The flashing was out. It's loose on top by the lead. | 0:29:31 | 0:29:35 | |
-Oh, yeah. -So I've put that back in. See where all those chips are out of the hip? -They were on the roof? | 0:29:35 | 0:29:41 | |
Yeah, those are the bits. The round tiles are called the hips. | 0:29:41 | 0:29:45 | |
All those need to be taken off, checked. Some are frost-damaged. | 0:29:45 | 0:29:50 | |
I might as well do new ones. | 0:29:51 | 0:29:54 | |
That sounds like an expensive lie. So you're really going for it? | 0:29:54 | 0:29:59 | |
You can have a new roof, yeah? A completely new roof there. | 0:29:59 | 0:30:03 | |
-Probably about seven-and-a-half grand. Yeah? -How much?! | 0:30:03 | 0:30:07 | |
Still to come: as Paula digests that figure, will she buy Roger's lie about the blocked gutter? | 0:30:10 | 0:30:16 | |
-Oh, you're joking. That's all from... -The gutter, yeah. | 0:30:16 | 0:30:20 | |
Will Roger get away with one of his dirtiest tricks or will Paula have the last word? | 0:30:20 | 0:30:26 | |
-Can I not wait for Steve for that? -OK. -I trust you, but... -Oh, yeah. | 0:30:26 | 0:30:30 | |
He's a pretty persistent fellow. Remember, you don't meet rogue tradesmen very often. | 0:30:35 | 0:30:41 | |
They are in the minority, but once in a while a bunch hit the headlines with their audacious tricks. | 0:30:41 | 0:30:47 | |
It took determined efforts from police and Trading Standards to bring these villains to justice | 0:30:47 | 0:30:53 | |
and some extraordinary surveillance work. | 0:30:53 | 0:30:56 | |
This amazing CCTV footage is the moment a pair of conmen | 0:30:58 | 0:31:02 | |
are caught in the act of a distraction burglary. | 0:31:02 | 0:31:07 | |
We had an elderly victim who had been targeted on two previous occasions | 0:31:07 | 0:31:11 | |
by these heartless conmen. | 0:31:11 | 0:31:14 | |
What makes it all the more shocking is that the victim is a partially-sighted | 0:31:14 | 0:31:19 | |
-and hard-of-hearing 99-year-old pensioner. -We put cameras in for her own protection | 0:31:19 | 0:31:25 | |
and also, as we know, these sort of criminals do tend to target victims on more than one occasion. | 0:31:25 | 0:31:32 | |
They'll go back, having been successful, and try it again. | 0:31:32 | 0:31:36 | |
A distraction burglary is the term used when a team of rogue tradesmen cold call at a home. | 0:31:36 | 0:31:42 | |
One person distracts the occupier in one room whilst an accomplice enters to look for valuables elsewhere. | 0:31:42 | 0:31:49 | |
The distraction burglary West Yorkshire Police caught on tape took place on November 16th, 2010. | 0:31:52 | 0:31:58 | |
You can see as she comes in she goes up to the door | 0:31:59 | 0:32:03 | |
and she peeks through and she just jumped in shock. | 0:32:04 | 0:32:08 | |
She's then going to unlock the door to let the person in. | 0:32:08 | 0:32:12 | |
He bows down and she leans in towards him. She's quite hard of hearing. | 0:32:13 | 0:32:18 | |
And he points there towards the front living room, | 0:32:18 | 0:32:22 | |
with a glove on his hand - he doesn't want to leave any fingerprints. | 0:32:22 | 0:32:27 | |
Not just that, but look carefully at what he does as he leaves the door. | 0:32:30 | 0:32:34 | |
He only pretends to lock the door, so his accomplice is free to enter the victim's house. | 0:32:34 | 0:32:41 | |
The second suspect, wearing gloves, comes in, has a quick look and goes into the rear bedroom. | 0:32:41 | 0:32:47 | |
Straight to the wardrobe where her handbag is kept. He looks for money. | 0:32:47 | 0:32:52 | |
On the previous occasion, there was £500 stolen from that handbag, the victim's pension money. | 0:32:52 | 0:32:58 | |
Unluckily for our burglars, they've now been caught on camera, | 0:32:58 | 0:33:02 | |
but would the CCTV footage be enough to bang these dirty tricksters to rights? | 0:33:02 | 0:33:08 | |
We couldn't identify this male ourselves, so we passed it out to external agencies and the press | 0:33:08 | 0:33:13 | |
with the hope that someone might identify him for us. | 0:33:13 | 0:33:17 | |
So who was the man at the door? | 0:33:17 | 0:33:20 | |
Working in collaboration with Trading Standards, he was identified | 0:33:22 | 0:33:27 | |
as 26-year-old James Cunningham from Castleford. | 0:33:27 | 0:33:30 | |
He was already on bail awaiting a court date after being charged with money laundering | 0:33:30 | 0:33:36 | |
and conspiracy to defraud by Trading Standards. | 0:33:36 | 0:33:40 | |
I was absolutely shocked that despite numerous times we'd dealt with him | 0:33:40 | 0:33:44 | |
and his previous convictions, | 0:33:44 | 0:33:47 | |
shortly after charging him, he'd carry out such a disgraceful offence. | 0:33:47 | 0:33:52 | |
It turned out Cunningham was linked to a notorious gang, the Price family. | 0:33:52 | 0:33:57 | |
Ruth's team had been investigating them with covert filming | 0:33:57 | 0:34:02 | |
after a string of gardening, roofing and other scams between 2006 and 2010. | 0:34:02 | 0:34:08 | |
This gang would use a number of different methods to get work from consumers. | 0:34:08 | 0:34:13 | |
They would claim neighbours had complained about overhanging trees, | 0:34:13 | 0:34:17 | |
they'd make claims about a price and then drastically increase it. | 0:34:17 | 0:34:22 | |
The gang pressurised one 85-year-old woman | 0:34:22 | 0:34:26 | |
to part with £52,000. | 0:34:26 | 0:34:29 | |
Another 80-year-old was defrauded out of £23,000 for gardening work. | 0:34:29 | 0:34:33 | |
The Prices and Cunningham conducted cons across the country, | 0:34:33 | 0:34:38 | |
but after 18 months of investigation Trading Standards obtained a warrant to search the Prices' house. | 0:34:38 | 0:34:44 | |
What we found were multiple items of clothing in different business names | 0:34:44 | 0:34:50 | |
and also magnetic signs they used on vehicles that allowed them to change business names | 0:34:50 | 0:34:56 | |
and trade as one company on one day and the next be completely different. | 0:34:56 | 0:35:00 | |
Anyone would think that after being charged with his part in the scams and money laundering, | 0:35:00 | 0:35:06 | |
Cunningham would hold off from his criminal activities. | 0:35:06 | 0:35:10 | |
What the police footage showed was that only a spell behind bars would stop him offending. | 0:35:10 | 0:35:16 | |
In July, 2011, at Teesside Crown Court, the CCTV footage helped | 0:35:16 | 0:35:21 | |
put James Cunningham away for a total of five years and four months for conspiracy to defraud, | 0:35:21 | 0:35:27 | |
money laundering and the distraction burglary. | 0:35:27 | 0:35:31 | |
There were victims who were absolutely devastated, | 0:35:31 | 0:35:34 | |
completely shocked and destroyed by the fact that they'd been misled and defrauded in this way. | 0:35:34 | 0:35:41 | |
The gang are all now behind bars, but sadly there will still be other dirty tricksters out there. | 0:35:41 | 0:35:48 | |
If someone comes to your door and you're not familiar with them, just don't answer the door. | 0:35:48 | 0:35:56 | |
We would encourage everybody to come forward and report to ourselves | 0:35:56 | 0:36:00 | |
to enable us to target these offenders and stop them. | 0:36:00 | 0:36:04 | |
Too right. And Trading Standards respects your confidentiality in all investigations, | 0:36:07 | 0:36:12 | |
so there's nothing to fear by reporting rogue activity. | 0:36:12 | 0:36:16 | |
You could be stopping another consumer from becoming a victim. | 0:36:16 | 0:36:20 | |
Now what about Paula Duncan? Our rogue tradesman is pushing her with some heavy duty tricks. | 0:36:20 | 0:36:26 | |
Hi. I've come to look at your roof. | 0:36:26 | 0:36:29 | |
Roger's doing his best to con Paula out of a small fortune for roof repairs. | 0:36:29 | 0:36:34 | |
He's replaced some missing tiles and planned two dirty tricks - | 0:36:34 | 0:36:38 | |
to pretend her gutter is blocked with manky tennis balls, | 0:36:38 | 0:36:41 | |
then to lie about her roof being unstable and liable to collapse. | 0:36:41 | 0:36:46 | |
He's already dropped a bombshell about the cost. | 0:36:46 | 0:36:50 | |
Probably about seven and a half grand. Yeah? | 0:36:50 | 0:36:53 | |
A nasty surprise. Who has that sort of money lying around? | 0:36:53 | 0:36:57 | |
While she's swallowing that one, he still has his gutter trick. | 0:36:57 | 0:37:01 | |
-He's after hard cash today. -We've just cleared the gutters out. | 0:37:01 | 0:37:07 | |
-There was loads of rubbish in there. -Really? -We got it all out. | 0:37:07 | 0:37:11 | |
-Oh, you are joking. That's from there? -The gutter, yeah. | 0:37:11 | 0:37:15 | |
-I'll show you. -Oh, my God. -Kids have chucked the balls up, years ago, probably. | 0:37:15 | 0:37:21 | |
That's the second trick paid off, so now it's time to go in for the money. Here goes. | 0:37:21 | 0:37:27 | |
-If we say for the tiles, replacing the tiles, 250 quid for that. Yeah? -OK. | 0:37:27 | 0:37:34 | |
And then for the gutter... another oner. | 0:37:34 | 0:37:38 | |
-Say 350 for that. -That's for today? -Yeah. | 0:37:38 | 0:37:43 | |
-You've gone a bit pale! -No. Steve's left me a little bit of money. | 0:37:43 | 0:37:48 | |
What did he leave you? Not enough. Obviously. It's never enough. | 0:37:48 | 0:37:53 | |
All I've got is 200. | 0:37:53 | 0:37:55 | |
Considering Paula's roof is fine, she doesn't deserve this. | 0:37:55 | 0:37:59 | |
She's being put on the spot here. She failed to get a written quote and has been rushed, | 0:37:59 | 0:38:05 | |
so where is she going to find the £350 Roger's demanding? | 0:38:05 | 0:38:10 | |
-Steve will be here about quarter to seven. He finishes work at six. -Do you want us to take a cheque? | 0:38:10 | 0:38:17 | |
I like a bit of cash, obviously. | 0:38:17 | 0:38:19 | |
-I'll just text Steve... -Yeah. -It may seem unkind of him to keep pushing her, | 0:38:19 | 0:38:25 | |
but he's behaving just like a real, intimidating rogue tradesman. | 0:38:25 | 0:38:29 | |
Like all con artists, he won't leave without cash | 0:38:29 | 0:38:32 | |
and, ideally, a signature, on a contract for work in future. | 0:38:32 | 0:38:37 | |
350 for this today. | 0:38:37 | 0:38:42 | |
But being a roguish Roger receipt, it won't be worth anything. | 0:38:42 | 0:38:46 | |
I'll fill you one out in a sec. | 0:38:46 | 0:38:49 | |
This is it. | 0:38:49 | 0:38:52 | |
Lovely. | 0:38:53 | 0:38:55 | |
And there it is - £200 in cash with a cheque for £150 | 0:38:55 | 0:38:59 | |
for a job that didn't need doing! | 0:38:59 | 0:39:03 | |
Storm damage...frost damage... hip tiles... | 0:39:03 | 0:39:08 | |
But Roger's not finished yet. His second trick, about the state of the roof, is still to pay off. | 0:39:08 | 0:39:14 | |
Will Paula sign up for a whopping £3,000 of roofing repairs in future? | 0:39:14 | 0:39:20 | |
If you want us to do that work and just give us a signature, we'll do it for £3,500. | 0:39:20 | 0:39:26 | |
We've given you a discount because we've done the first bit. | 0:39:26 | 0:39:31 | |
I can't believe he's going for it. £3,500?! It's getting higher and higher. | 0:39:31 | 0:39:37 | |
Today Paula Duncan waited in for a tradesman to check a handful of missing tiles. | 0:39:38 | 0:39:43 | |
He made her think her gutters were blocked and her roof about to collapse. | 0:39:43 | 0:39:48 | |
He stung her for £350 and he's pushing her to sign up for £3,500 more. | 0:39:48 | 0:39:55 | |
Will Paula fall for it? | 0:39:55 | 0:39:57 | |
-So if you want to sign that for us... -Can I not wait for Steve? -That's up to you. | 0:39:57 | 0:40:03 | |
If I commit and we've no money... | 0:40:03 | 0:40:06 | |
-I wouldn't want to pressure you. -I trust you, but... -Oh, yeah, absolutely. | 0:40:06 | 0:40:11 | |
Well done, Paula. By checking back with her husband she's saved herself from a 6,000% rip-off. | 0:40:11 | 0:40:18 | |
Even so, the simple repairs were worth no more than £80-£100 | 0:40:18 | 0:40:22 | |
so Roger has still ripped her off to the tune of at least £270. He's happy, but is Paula? | 0:40:22 | 0:40:29 | |
With Roger off the premises, it's time for our producer to step in and take the burden off Paula. | 0:40:30 | 0:40:37 | |
-Hi there. -Hi. -We're in the area doing some filming for the BBC. | 0:40:37 | 0:40:42 | |
-Oh, right. -Have you had any experiences in the past few weeks of builders, | 0:40:42 | 0:40:48 | |
-plumbers, painters who you've not been happy with? -Just now. | 0:40:48 | 0:40:52 | |
-When did you get here? -Just now? What happened? | 0:40:52 | 0:40:56 | |
They've just done the roof. Sorry, I'm a bit confused. | 0:40:56 | 0:41:00 | |
They've just put a few tiles on the roof for us and taken 200 cash and 150 cheque. | 0:41:00 | 0:41:06 | |
I've just got an invoice. I feel sick. Oh, God... | 0:41:07 | 0:41:11 | |
We've been doing some investigating into the guy who came round. | 0:41:11 | 0:41:16 | |
I'm afraid to tell you he's not a bona fide tradesman. | 0:41:16 | 0:41:20 | |
He's not?! | 0:41:20 | 0:41:22 | |
Oh, my God. | 0:41:23 | 0:41:25 | |
Come on, guys. It's time to bring in sister Kerry Ann | 0:41:26 | 0:41:30 | |
-who set this up as a sibling prank. -Oh, my God! That's him! | 0:41:30 | 0:41:34 | |
What are YOU doing here?! | 0:41:34 | 0:41:36 | |
I feel sick! I'm shaking! | 0:41:36 | 0:41:39 | |
'I've been panicking about the missing roof tiles for a while.' | 0:41:41 | 0:41:45 | |
He's just got carried away with that, hasn't he? I fed him | 0:41:45 | 0:41:50 | |
and he's taken it all. Yeah, that's what it is! | 0:41:50 | 0:41:53 | |
-What is this? -I'll give you the cheque back. -Give me the lot, you horrible man! | 0:41:53 | 0:41:59 | |
I didn't doubt him for a second. He had the harnesses, this orange helmet with headphone things. | 0:41:59 | 0:42:05 | |
Looked all official. | 0:42:05 | 0:42:07 | |
It was just a bad dream and now it's all...and... | 0:42:07 | 0:42:12 | |
-and I have fixed some of your roof. -You really have? -Proper job. | 0:42:12 | 0:42:17 | |
'In future, I would...' | 0:42:17 | 0:42:20 | |
Normally people ask for a quote. | 0:42:20 | 0:42:22 | |
And I didn't get that chance cos they'd started the work. | 0:42:22 | 0:42:27 | |
And then I started to panic, to be honest. | 0:42:27 | 0:42:30 | |
They got me. They really did get me. | 0:42:30 | 0:42:33 | |
Yeah... | 0:42:33 | 0:42:34 | |
Funny, though. | 0:42:34 | 0:42:36 | |
Thanks for taking it so well, Paula. Remember, Roger's acting for us. He's not a rogue in reality. | 0:42:41 | 0:42:47 | |
And you can rely on the majority of tradesmen being honest and hard-working. | 0:42:47 | 0:42:53 | |
Only a very few play dirty tricks. | 0:42:53 | 0:42:55 | |
The crucial thing to remember is if in doubt, keep them out. | 0:42:55 | 0:42:59 | |
Thanks for watching. See you next time. | 0:42:59 | 0:43:02 | |
Subtitles by Subtext for Red Bee Media Ltd - 2011 | 0:43:12 | 0:43:16 | |
Email [email protected] | 0:43:19 | 0:43:21 |