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Welcome to a world where nothing is quite as it seems. | 0:00:03 | 0:00:07 | |
Welcome to Fake Britain. | 0:00:07 | 0:00:09 | |
-Police! -Police officers! Stay where you are! | 0:00:09 | 0:00:12 | |
You're under arrest. | 0:00:22 | 0:00:24 | |
In this series, I'll investigate the world of the criminals | 0:00:25 | 0:00:29 | |
who make their money at your expense. | 0:00:29 | 0:00:32 | |
I'll be showing you how not to get ripped off. Coming up, | 0:00:32 | 0:00:36 | |
a wake-up call for those trading fakes online from the comfort of home. | 0:00:36 | 0:00:41 | |
Police! | 0:00:42 | 0:00:44 | |
-Move back. -Move back now! Move back! | 0:00:44 | 0:00:47 | |
On the back of a lorry, the fake vodka factory on the A64. | 0:00:47 | 0:00:51 | |
This is crazy. It's eight bottles every ten seconds. | 0:00:51 | 0:00:55 | |
And dud suds that would give you a rash. | 0:00:55 | 0:00:58 | |
A private eye tracks them from China to Chester. | 0:00:58 | 0:01:02 | |
I'm a consumer and that leaves the consumer with no chance whatsoever. | 0:01:02 | 0:01:06 | |
Here at Fake Britain, we are always shocked at the fakes that threaten our safety in our very own home, | 0:01:11 | 0:01:17 | |
but those very same criminals that make those fakes are also affecting jobs of people here in the UK. | 0:01:17 | 0:01:23 | |
We are world leaders in fashion, | 0:01:23 | 0:01:26 | |
but Cool Britannia is being undercut by Copycat China! | 0:01:26 | 0:01:30 | |
30 years ago, designer label Karen Millen started off with £100 and a lot of hope. | 0:01:33 | 0:01:39 | |
Today, they have over 100 stores worldwide, | 0:01:39 | 0:01:42 | |
employing thousands of people - a British success story. | 0:01:42 | 0:01:47 | |
The problem is, within days of putting a design on a catwalk, fakes are run up and put online. | 0:01:47 | 0:01:53 | |
Dawn in Birmingham - too early for fashionistas, | 0:01:56 | 0:02:00 | |
but 24 officers are preparing to raid an ordinary-looking home that keeps up with fashion | 0:02:00 | 0:02:05 | |
by shipping in lots of parcels from Chinese sweat shops. | 0:02:05 | 0:02:09 | |
We've traced a couple of people importing counterfeit goods | 0:02:09 | 0:02:13 | |
from China in the designer brand of Karen Millen. | 0:02:13 | 0:02:16 | |
It's a family operation. We've done some test purchases which have confirmed the dress as counterfeit. | 0:02:16 | 0:02:22 | |
It's a very poor quality of what the real Karen Millen garment would be. | 0:02:22 | 0:02:27 | |
Karen Millen employs a considerable amount of people and there's the risk and loss of their jobs. | 0:02:27 | 0:02:33 | |
We all know what the current climate is like. It's a loss to Karen Millen of £250,000 in the last 90 days, | 0:02:33 | 0:02:39 | |
so it is quite substantial. | 0:02:39 | 0:02:41 | |
-Open the door! -Someone's in, but they're not opening. | 0:02:41 | 0:02:45 | |
If you don't open the door, the door is going to get forced. | 0:02:45 | 0:02:49 | |
-Are they being forthcoming? -Yeah, he's coming down by the look of it. | 0:02:49 | 0:02:53 | |
They're given 20 seconds. Any longer and they could be destroying vital computer evidence. | 0:02:53 | 0:02:59 | |
Time's up. | 0:03:02 | 0:03:04 | |
Police! | 0:03:05 | 0:03:07 | |
-Move back. -Move the dogs back. -Move back now. Move back! | 0:03:08 | 0:03:12 | |
Dogs barking! Move back! | 0:03:12 | 0:03:15 | |
Move back. | 0:03:15 | 0:03:16 | |
This is a bad day to be a house-sitter. | 0:03:16 | 0:03:20 | |
-They're in Spain? -Yeah. -How did they go to Spain...? -They should be back today. | 0:03:20 | 0:03:25 | |
After all this, a bewildered house-sitter says the suspects are in Spain, | 0:03:25 | 0:03:30 | |
but that doesn't stop the search. | 0:03:30 | 0:03:32 | |
OK, so we've got more dresses from Karen Millen. | 0:03:36 | 0:03:41 | |
This looks pretty much like a bridal type outfit, | 0:03:41 | 0:03:45 | |
all tagged up with the Karen Millen garments, so very desirable for wedding type events. | 0:03:45 | 0:03:51 | |
These fakes are being sold at close to the price of the genuine article. | 0:03:51 | 0:03:56 | |
They're selling these items between £60 and £90, so people are still having to pay a lot of money | 0:03:56 | 0:04:02 | |
for what they think to be genuine garments when they're getting fakes. | 0:04:02 | 0:04:06 | |
That's Karen Millen leather boots. | 0:04:06 | 0:04:09 | |
We have found approximately 300 to 400 dresses that we know of. | 0:04:09 | 0:04:13 | |
The officers are still looking through more up there. | 0:04:13 | 0:04:17 | |
A few years ago, crooks had to brave markets and pubs to flog fakes. Not any more. | 0:04:17 | 0:04:23 | |
The internet makes it easy to set up in a nice residential property trading from home. | 0:04:23 | 0:04:28 | |
Nobody would know the difference. | 0:04:28 | 0:04:30 | |
No-one knows what's going on inside a premises. | 0:04:30 | 0:04:34 | |
They're running their own business from a laptop and the items are bought and just shipped. | 0:04:34 | 0:04:39 | |
It's a busy little house. The postal records show business is booming. | 0:04:39 | 0:04:44 | |
There's been hundreds and hundreds of people purchasing from them | 0:04:44 | 0:04:48 | |
and these individuals have made a lot of money. | 0:04:48 | 0:04:51 | |
We're aware that they're buying property in Spain, but we'll have ongoing inquiries with that. | 0:04:51 | 0:04:57 | |
The courts may seize the money going on that place in the sun. | 0:04:57 | 0:05:01 | |
Things just got worse for the house-sitter. | 0:05:01 | 0:05:04 | |
He's now under arrest for a sneaky text to the couple in Spain. | 0:05:04 | 0:05:08 | |
They've notified them in Spain | 0:05:09 | 0:05:12 | |
and they then sent a message back to the UK to the young lad to remove items out of their house. | 0:05:12 | 0:05:17 | |
Unfortunately, someone's already doing that. | 0:05:17 | 0:05:21 | |
This is a package that's just arrived from China. | 0:05:21 | 0:05:24 | |
And collecting the post. | 0:05:24 | 0:05:27 | |
The bottom line with the internet is that nobody can see you. | 0:05:27 | 0:05:31 | |
At the same time, nobody knows that we're watching the criminals. | 0:05:31 | 0:05:35 | |
With all this evidence, these traders may end up somewhere rather different to their place in the sun. | 0:05:35 | 0:05:41 | |
In rolling fields just outside Scarborough, police get a tip-off | 0:05:51 | 0:05:55 | |
about a group of Eastern European men acting suspiciously. | 0:05:55 | 0:06:00 | |
Surveillance confirms their concerns, but when officers return with a warrant, | 0:06:00 | 0:06:05 | |
the lock-up is deserted and empty. | 0:06:05 | 0:06:08 | |
What were they up to? | 0:06:08 | 0:06:10 | |
Curiously, a massive truck is parked up nearby | 0:06:12 | 0:06:15 | |
and investigators are not prepared for what's inside. | 0:06:15 | 0:06:20 | |
Where do I start? | 0:06:27 | 0:06:29 | |
This is crazy. | 0:06:29 | 0:06:32 | |
The East Europeans have loaded their entire fake vodka factory into a getaway truck. | 0:06:32 | 0:06:38 | |
We've clearly got a vodka manufacturing plant. | 0:06:42 | 0:06:46 | |
We can see that from the bottles, from the Smirnoff and the Glen's Vodka as well. | 0:06:46 | 0:06:51 | |
We have the vats which are full of vodka which is ready to be put into the bottles there. | 0:06:51 | 0:06:56 | |
At least 12 vats full of the vodka. That's going to make a lot of vodka. | 0:06:56 | 0:07:02 | |
Boxes ready to go. | 0:07:02 | 0:07:04 | |
There's absolutely hundreds, if not thousands. | 0:07:04 | 0:07:08 | |
So we've got all of them over there, all of these at the top, including these cases as well. | 0:07:08 | 0:07:13 | |
These are all full of the boxes ready to be used | 0:07:13 | 0:07:17 | |
to package the bottles up. | 0:07:17 | 0:07:20 | |
We need to get the items examined, to have them sampled to see what is in the contents of each bottle. | 0:07:20 | 0:07:26 | |
It could be dangerous. It could be a risk to the health of the community. | 0:07:26 | 0:07:31 | |
We don't want that getting out into the community cos you never know what could happen. | 0:07:31 | 0:07:37 | |
Every year in Eastern Europe where this gang come from, thousands fall ill or die from fake vodka. | 0:07:37 | 0:07:42 | |
The question for Dave is how much has already been sold. | 0:07:42 | 0:07:47 | |
It's not just one bottle every five minutes. It's eight bottles every ten seconds. | 0:07:47 | 0:07:52 | |
We don't know where these items have been sold, if they've been doing this for several months. | 0:07:52 | 0:07:58 | |
There may be a host of bottles in the shops, pubs and bars of the local area. That's a massive health issue. | 0:07:58 | 0:08:04 | |
Worryingly, most vodka is drunk with mixers, | 0:08:04 | 0:08:07 | |
covering up for the rough and unsanitary way this is made. | 0:08:07 | 0:08:12 | |
It's clearly a professional business. There is lots and lots and lots of money being made out of this. | 0:08:12 | 0:08:18 | |
Eventually, David's team trace the man renting the premises, | 0:08:18 | 0:08:22 | |
but he and all the others escaped back to Eastern Europe. | 0:08:22 | 0:08:25 | |
This appears to be the bottling area. | 0:08:25 | 0:08:28 | |
No-one has yet called, asking for their vodka factory back. | 0:08:28 | 0:08:32 | |
-This'll be it here. -Yeah. -Customs! | 0:08:32 | 0:08:35 | |
Later, we'll visit the shops willing to sell this stuff. | 0:08:35 | 0:08:39 | |
We don't know what's in it. | 0:08:39 | 0:08:41 | |
A large box of washing powder like this can cost over £10, | 0:08:48 | 0:08:53 | |
so it's no surprise that criminals tried to clean up | 0:08:53 | 0:08:56 | |
by churning out thousands of fake boxes of this well-known brand. | 0:08:56 | 0:09:00 | |
Their only problem was that undercover detectives were following them from China to Chester. | 0:09:00 | 0:09:06 | |
Richard Brayford and his gang are totally unaware | 0:09:07 | 0:09:11 | |
a private detective is taking this footage of them. | 0:09:11 | 0:09:14 | |
They reckon they passed the brilliance test, | 0:09:14 | 0:09:17 | |
shipping 25 tonnes of nasty washing powder all the way from China. | 0:09:17 | 0:09:21 | |
They planned to put it into fake boxes of a top brand, | 0:09:21 | 0:09:25 | |
but Persil's detectives were on to the dud suds. | 0:09:25 | 0:09:29 | |
The investigation had been going on for some time. | 0:09:29 | 0:09:32 | |
It's a unique set of circumstances to be sat at your desk, | 0:09:32 | 0:09:36 | |
receiving a telephone call from the legal team at Unilever, | 0:09:36 | 0:09:40 | |
advising us that they've got a team of investigators | 0:09:40 | 0:09:43 | |
tracking washing powder from China to Winsford in Cheshire. | 0:09:43 | 0:09:48 | |
A very, very bizarre situation. | 0:09:48 | 0:09:50 | |
Having landed in Britain, the undercover detectives manage | 0:09:51 | 0:09:56 | |
to keep track of the consignment as it heads off on the back of a lorry. | 0:09:56 | 0:10:00 | |
All they could do was follow. For a raid, they would need Trading Standards. | 0:10:00 | 0:10:05 | |
It was vital that they let it unfold. They had very good intelligence. | 0:10:06 | 0:10:11 | |
They knew that the powder was coming into the country separately from the packaging. | 0:10:11 | 0:10:16 | |
It was important to wait until it was married up with the packaging. | 0:10:16 | 0:10:20 | |
Once that white powder goes into the packaging, there are offences. It's passed off as Persil washing powder. | 0:10:20 | 0:10:26 | |
With boxes and powder now together in one warehouse, | 0:10:26 | 0:10:30 | |
it was time for the raid. | 0:10:30 | 0:10:32 | |
It was bizarre going through the door. It was a huge warehouse. In one corner, a mountain of sacks. | 0:10:32 | 0:10:38 | |
A bit further along, an area where the boxes were being built. | 0:10:38 | 0:10:42 | |
Further on again where the boxes were being filled | 0:10:42 | 0:10:46 | |
and finally, in one corner, pallet loads all ready to go. | 0:10:46 | 0:10:50 | |
You can see for yourself it's incredibly difficult. | 0:10:50 | 0:10:53 | |
Here is the counterfeit packaging. Here is the real thing. | 0:10:53 | 0:10:57 | |
Could you tell the difference between those two on the supermarket shelf? I'd certainly struggle. | 0:10:57 | 0:11:03 | |
The other key item was the difference in the handles. | 0:11:03 | 0:11:06 | |
There's a very small gap in the handle where the rivet's put in on the real thing. | 0:11:06 | 0:11:11 | |
On the fake, it's much larger, but they are incredibly minor differences. | 0:11:11 | 0:11:16 | |
I'm a consumer and I would say that leaves the consumer with no chance whatsoever. | 0:11:16 | 0:11:22 | |
The powder was tested and that told us it was virtually useless as a washing agent. | 0:11:22 | 0:11:27 | |
As is normal, the money gets spent on the eye-catching packaging. | 0:11:27 | 0:11:31 | |
The powder was of a very low quality. | 0:11:31 | 0:11:34 | |
Insufficient money was spent on the detergent and lower quality materials were used | 0:11:34 | 0:11:39 | |
which could damage washing machines and be a skin irritant. | 0:11:39 | 0:11:42 | |
The Persil plot had been foiled. | 0:11:44 | 0:11:47 | |
In court, Richard Brayford was all washed up and jailed for two years. | 0:11:47 | 0:11:51 | |
Three others also went to prison. | 0:11:51 | 0:11:54 | |
Thanks to those whiter-than-white private eyes, not a single fake packet ever reached our shelves. | 0:11:54 | 0:12:00 | |
It's the sort of evidence you dream of having. | 0:12:01 | 0:12:04 | |
For a private investigator to turn up on your doorstep | 0:12:04 | 0:12:08 | |
and show you video footage of the consignment arriving, it was first-class. | 0:12:08 | 0:12:13 | |
This investigator deals with fakes that kill over 200,000 people a year. | 0:12:18 | 0:12:24 | |
His job is to stop them entering Britain. | 0:12:24 | 0:12:27 | |
In parts of Asia, up to half the pills for many life-threatening illnesses are now counterfeit. | 0:12:28 | 0:12:35 | |
The consequences are deadly and don't think it couldn't happen to you. | 0:12:37 | 0:12:41 | |
A secretly located basement in central London shows | 0:12:43 | 0:12:48 | |
how the criminals are now breaking into the British market. | 0:12:48 | 0:12:52 | |
Nimo Ahmed is head of intelligence | 0:12:52 | 0:12:54 | |
at the organisation charged with stopping the deadly fakes bound for Britain. | 0:12:54 | 0:12:59 | |
This is Casodex, a cancer medicine to treat prostate cancer, and we found 10,000 fake packs. | 0:12:59 | 0:13:05 | |
We have found fake statins for people at high risk of heart attack. | 0:13:05 | 0:13:09 | |
This is a very serious medicine that treats schizophrenia and we found 20,000 fake packs. | 0:13:09 | 0:13:16 | |
We found 35,000 packs of this medicine which is to treat patients after heart surgery. | 0:13:16 | 0:13:22 | |
Ten dangerous batches of fake medicine have now broken through | 0:13:22 | 0:13:26 | |
into the NHS prescription system, | 0:13:26 | 0:13:29 | |
but most in this packed storeroom have been seized from rogue online websites. | 0:13:29 | 0:13:35 | |
In their naivety, they go on the internet and think, | 0:13:36 | 0:13:39 | |
"That's the medication I take. I can save all the hassle. | 0:13:39 | 0:13:43 | |
"I'll purchase it off the internet." | 0:13:43 | 0:13:45 | |
The front page shows someone with a stethoscope to appear legitimate, as if a doctor's behind the dispensing. | 0:13:45 | 0:13:51 | |
But that's not the case. As you've seen from the raids we've been on, | 0:13:51 | 0:13:56 | |
they could be in the back of a car garage, in someone's kitchen, | 0:13:56 | 0:13:59 | |
they could be mixed up with all sorts of other unhygienic conditions. | 0:13:59 | 0:14:03 | |
Because we trust our medicine in Britain, the worry is fakes could kill someone | 0:14:03 | 0:14:08 | |
and never be linked to the cause of death. | 0:14:08 | 0:14:11 | |
We don't know of any cases in the UK where somebody has died or become seriously ill from fake medicine. | 0:14:11 | 0:14:17 | |
That's not to say it hasn't happened, but it's very difficult to diagnose. | 0:14:17 | 0:14:21 | |
A British death is the last thing this team want confirmed. | 0:14:22 | 0:14:27 | |
It's dawn and a fake medicine website is about to get a rude awakening. | 0:14:27 | 0:14:31 | |
So we're heading out to visit a number of addresses across the borough | 0:14:31 | 0:14:36 | |
which we've got reason to believe are linked to a Pakistani organised gang | 0:14:36 | 0:14:41 | |
who are supplying counterfeit medicines into the UK. | 0:14:41 | 0:14:45 | |
We'll rejoin the team when they are ready for that early morning knock. | 0:14:45 | 0:14:49 | |
Police, let us in! | 0:14:49 | 0:14:51 | |
Hello! Customs. | 0:14:57 | 0:14:59 | |
In Liverpool, customs officers are gobsmacked by the shops | 0:14:59 | 0:15:03 | |
who think they can get away with selling fake booze and fags. | 0:15:03 | 0:15:06 | |
There's a fair amount of stock in here. There's more in here as well. | 0:15:06 | 0:15:11 | |
We've got a dozen bottles of Smirnoff here. | 0:15:11 | 0:15:14 | |
There is more just about everywhere. They even sleep with it. | 0:15:14 | 0:15:19 | |
There are tell-tale signs with regard to tax stamps. | 0:15:19 | 0:15:23 | |
For example, this one, in particular, the duty tax stamp peels off | 0:15:23 | 0:15:28 | |
which indicates it's a non-legitimate product, | 0:15:28 | 0:15:31 | |
giving us the right to seize it. | 0:15:31 | 0:15:33 | |
There's whisky or vodka. | 0:15:33 | 0:15:35 | |
Officers are acting on a tip-off from rival stores being undercut by this place's fake fags and booze. | 0:15:37 | 0:15:45 | |
Oh, here we go. | 0:15:45 | 0:15:47 | |
-These are non-legitimate... -Polish. | 0:15:47 | 0:15:50 | |
They're not legitimate UK manufactured cigarettes. | 0:15:50 | 0:15:54 | |
10,000, so we've got 20,000 cigarettes so far. | 0:15:54 | 0:15:57 | |
There's more to this shop than its sign claims. | 0:15:57 | 0:16:01 | |
I would estimate there's about 100 cases of vodka, 100 cases of whisky. | 0:16:01 | 0:16:05 | |
It's completely disproportionate to the size of this little corner shop. | 0:16:05 | 0:16:10 | |
It just isn't credible for the amount of business that he'll do. | 0:16:10 | 0:16:15 | |
The gentleman's just said he's selling it for about £11.99 which is a counterfeit product. | 0:16:15 | 0:16:21 | |
Shamelessly, this shop charges almost full price for fakes. | 0:16:21 | 0:16:25 | |
That allows them to pocket an extra £8.50 on every single bottle | 0:16:25 | 0:16:31 | |
because they've paid no duty. | 0:16:31 | 0:16:33 | |
It's unregulated. We don't know what's in it. | 0:16:33 | 0:16:37 | |
This will be seized and taken to a warehouse and it will be destroyed. | 0:16:37 | 0:16:41 | |
Ordinary people are getting fed up with criminals trying to undercut legitimate trade | 0:16:41 | 0:16:46 | |
and trying to fiddle the taxpayer. | 0:16:46 | 0:16:48 | |
Back in West London, Nimo and his fake medicines team are about to raid a house | 0:16:55 | 0:17:01 | |
trading dodgy, dangerous fakes to innocent online buyers. | 0:17:01 | 0:17:05 | |
So we've got officers on six addresses across the borough | 0:17:05 | 0:17:09 | |
and we're about to visit one of them | 0:17:09 | 0:17:12 | |
where we believe the main suspect here in the UK, | 0:17:12 | 0:17:15 | |
who is supplying the counterfeit medicines on behalf of the gang in Pakistan, is based. | 0:17:15 | 0:17:21 | |
After months of surveillance, it's now down to a dawn knock. | 0:17:21 | 0:17:25 | |
-I hear someone. -Police! Let us in! | 0:17:25 | 0:17:27 | |
Inside, they are not disappointed. | 0:17:31 | 0:17:34 | |
The place is packed with fake drugs, | 0:17:35 | 0:17:38 | |
a whole range traded from a scruffy bedsit, | 0:17:38 | 0:17:42 | |
the contents of the drugs unknown. | 0:17:42 | 0:17:45 | |
People that sell this sort of thing obviously have no conscience | 0:17:45 | 0:17:49 | |
because these medicines are prescription-only medicines | 0:17:49 | 0:17:53 | |
and they can cause side-effects, so you need a doctor to assess you properly. | 0:17:53 | 0:17:58 | |
We've got here Valium which is a controlled drug. | 0:17:58 | 0:18:02 | |
We've seen this before as well because there's a market for this. | 0:18:02 | 0:18:06 | |
This branded diazepam can have serious side-effects even when used properly, | 0:18:06 | 0:18:11 | |
but these fakes mixed with other drugs could be deadly. | 0:18:11 | 0:18:15 | |
Even fake Viagra has risks. | 0:18:15 | 0:18:18 | |
If you've got a dodgy heart and you take some of these medicines for impotence or erectile dysfunction, | 0:18:18 | 0:18:24 | |
you're opening up your valves and putting a lot more pressure on your heart. | 0:18:24 | 0:18:29 | |
There is one arrest, but the team are aiming higher. | 0:18:29 | 0:18:32 | |
They want the people who placed this man in a grubby bedsit packed with fake drugs. | 0:18:32 | 0:18:37 | |
It's very important to make sure that we impact the organised gang behind this. | 0:18:37 | 0:18:43 | |
In this case, it is an international criminal gang. | 0:18:43 | 0:18:46 | |
We'll make the necessary phone calls to law enforcement authorities in Pakistan we've been liaising with. | 0:18:46 | 0:18:53 | |
They're on stand-by to execute the equivalent of warrants there and conduct raids in Pakistan. | 0:18:53 | 0:18:58 | |
That should be going off in the next half an hour or so. | 0:18:58 | 0:19:03 | |
As the suspect heads off to the local nick, he just misses the postman with a large delivery. | 0:19:03 | 0:19:09 | |
Not to worry - the team will take it for him. | 0:19:09 | 0:19:12 | |
Whatever could be inside? | 0:19:13 | 0:19:16 | |
OK, so this parcel has just arrived while we're here at the premises, | 0:19:18 | 0:19:22 | |
while our investigators are seizing and quantifying all the other products. | 0:19:22 | 0:19:27 | |
They've spoken to the suspect. This has been delivered by Royal Mail. | 0:19:27 | 0:19:31 | |
If you have a look, this is blisters of Viagra. | 0:19:31 | 0:19:34 | |
These fakes cost pennies to make, but each one sells for £5. | 0:19:34 | 0:19:38 | |
That's a better return than cocaine or heroin. | 0:19:38 | 0:19:41 | |
The total haul in this one bedsit is worth over £150,000. | 0:19:42 | 0:19:46 | |
London, like most other great global destinations is being hit by a world-wide con. | 0:19:58 | 0:20:03 | |
Holiday accommodation we book and pay for on the internet turns out to be fake. | 0:20:03 | 0:20:08 | |
I consider myself to be quite savvy with the net. | 0:20:08 | 0:20:11 | |
I'm aware of these scams. | 0:20:11 | 0:20:13 | |
I tell people about them. | 0:20:13 | 0:20:16 | |
I spot them for some people and say, "Don't even try that." | 0:20:16 | 0:20:19 | |
Ezeibe's mother was coming from Africa to visit her new grandchild. | 0:20:19 | 0:20:24 | |
Like thousands of others, the family were conned by rogue websites renting fake accommodation. | 0:20:24 | 0:20:30 | |
Whether for London or Lanzarote, | 0:20:32 | 0:20:34 | |
crooks pinch estate agent photos and offer properties they don't own. | 0:20:34 | 0:20:39 | |
On arrival, you discover it's somebody else's home. | 0:20:39 | 0:20:43 | |
To be honest, I thought, "How could it have happened to me of all people?" | 0:20:43 | 0:20:48 | |
You know, because I'm always on the internet. | 0:20:48 | 0:20:51 | |
It is frightening, to be perfectly honest. | 0:20:51 | 0:20:54 | |
There is no means of us predicting how this is going to develop. | 0:20:54 | 0:20:59 | |
Almost helpless, Trading Standards watch these rogues as they change their web address every few weeks. | 0:20:59 | 0:21:05 | |
The previous site's victims are left to arrive, luggage in tow, | 0:21:05 | 0:21:09 | |
but the bank account they paid that £1,000 deposit into has also shut. | 0:21:09 | 0:21:15 | |
They said they were sorry to inform me that they had several situations like this | 0:21:16 | 0:21:21 | |
and people had turned up at the apartment with no official booking | 0:21:21 | 0:21:25 | |
and that I should get in touch with the police. | 0:21:25 | 0:21:28 | |
We can't even warn you of the company's name because it changes every few weeks. | 0:21:28 | 0:21:33 | |
Authorities and victims are left to watch it reappear at a new web address. | 0:21:33 | 0:21:39 | |
Oh, my gosh, that's exactly the same place! That's the same address. | 0:21:39 | 0:21:43 | |
That is an exact replica, if not the very site that I was on. People should not be able to do this, | 0:21:43 | 0:21:49 | |
to just shut down and start again and be seemingly unstoppable. Someone needs to stop these people. | 0:21:49 | 0:21:56 | |
Similar sites are ripping people off every day | 0:21:56 | 0:21:59 | |
and the law just can't keep up with them. | 0:21:59 | 0:22:03 | |
We've recruited Which? magazine's Matt Bath. | 0:22:07 | 0:22:10 | |
He thinks knowing our enemy will help us defeat the online con men. | 0:22:10 | 0:22:15 | |
We've given him just 15 minutes to build a fake website. | 0:22:15 | 0:22:19 | |
I can build my fake website for free. | 0:22:19 | 0:22:21 | |
I don't need to spend money to con people out of theirs. | 0:22:21 | 0:22:25 | |
The first step is to choose a web name that's really easy and people will believe. | 0:22:25 | 0:22:30 | |
We're going to choose Trusted London Rentals. | 0:22:30 | 0:22:34 | |
As far as this website is concerned, I'm a legitimate business about to offer a legitimate service | 0:22:40 | 0:22:46 | |
and not in the business of ripping people off. Little do they know. | 0:22:46 | 0:22:50 | |
I need some pictures of some property, so I need to go online to my local estate agents | 0:22:52 | 0:22:57 | |
and steal the pictures of their property. | 0:22:57 | 0:23:00 | |
This is effectively property hijacking. | 0:23:00 | 0:23:04 | |
And the address they steal could be yours. | 0:23:04 | 0:23:07 | |
Now then, let's have "we loved your property". | 0:23:16 | 0:23:21 | |
"Fantastic service | 0:23:21 | 0:23:25 | |
"and very reliable." | 0:23:25 | 0:23:29 | |
It's like the Wild West out there sometimes. Let's go. | 0:23:29 | 0:23:32 | |
"London Rentals... | 0:23:36 | 0:23:39 | |
"Trusted, rated, reviewed... | 0:23:41 | 0:23:46 | |
"The Mews." That sounds fantastic. | 0:23:48 | 0:23:51 | |
I also haven't had to go through any checks. | 0:23:55 | 0:23:58 | |
It is almost the perfect crime. As a criminal, I can be anywhere in the world. | 0:24:00 | 0:24:06 | |
I can be up and running in 15 minutes and I can be gone again just as quickly. | 0:24:06 | 0:24:12 | |
Click "next" and bang, our website is up and running! | 0:24:13 | 0:24:17 | |
You've been warned. Here are our tips. | 0:24:18 | 0:24:21 | |
Our next story is about a crime-busting grandmother. | 0:24:38 | 0:24:42 | |
Chrissie Manz was happy silver-surfing round the net, comparing prices and buying gifts. | 0:24:42 | 0:24:48 | |
That is when she stumbled across and exposed Britain's biggest ever counterfeit racket - | 0:24:48 | 0:24:53 | |
fake golf equipment. | 0:24:53 | 0:24:55 | |
She is our very own Miss Marple. | 0:24:55 | 0:24:58 | |
Enjoying retirement, Alf and Chrissie Manz just love playing golf. | 0:25:04 | 0:25:09 | |
I can't get it out of the hole! | 0:25:09 | 0:25:12 | |
-Hold it straight. -I'm trying to. | 0:25:12 | 0:25:15 | |
When they bought some brand-new clubs on eBay, | 0:25:15 | 0:25:18 | |
the happy silver surfers soon discovered they had been conned. | 0:25:18 | 0:25:23 | |
I got home and said to Chrissie, "You'll never guess what!" "What?" | 0:25:23 | 0:25:27 | |
"The clubs I bought are fakes!" | 0:25:27 | 0:25:29 | |
I never in a million years thought they would make fake golf clubs. | 0:25:29 | 0:25:33 | |
Yes, you get fake T-shirts and trainers and this sort of thing, | 0:25:33 | 0:25:37 | |
but high-end stuff like golf equipment where you pay over £100 a club, | 0:25:37 | 0:25:42 | |
I never in a million years thought they'd make copies of them. | 0:25:42 | 0:25:46 | |
The ad also said that there was a no-quibble guarantee, | 0:25:46 | 0:25:50 | |
so if we didn't like the clubs, we'd get our money back, | 0:25:50 | 0:25:53 | |
so that's what we tried to do. | 0:25:53 | 0:25:56 | |
We wrote to the seller, first by email, and got absolutely no response whatsoever, | 0:25:56 | 0:26:01 | |
so then I decided to go to the local Trading Standards Office. | 0:26:01 | 0:26:05 | |
The fakers had made a big mistake. | 0:26:06 | 0:26:09 | |
Ignoring Chrissie's request for a £100 refund led to an investigation | 0:26:09 | 0:26:14 | |
that would bring down a £3 million criminal network. | 0:26:14 | 0:26:18 | |
'We initially thought it was a one-off.' | 0:26:19 | 0:26:23 | |
We had no reason to suspect | 0:26:23 | 0:26:25 | |
it would eventually turn into a worldwide conspiracy and fraud. | 0:26:25 | 0:26:30 | |
Officers started watching the eBay account of seller Gary Bellchambers | 0:26:30 | 0:26:35 | |
and soon discovered he was running over 100 accounts. | 0:26:35 | 0:26:39 | |
Here we have the main bulk of our haul, | 0:26:41 | 0:26:44 | |
our golf clubs that we've seized. | 0:26:44 | 0:26:46 | |
We've got close to 2,500 clubs, all of the main brands. | 0:26:46 | 0:26:51 | |
Although they look like the real thing, the paint looks OK, the lettering looks fine, | 0:26:51 | 0:26:56 | |
the shaft detail looks very good and the grip looks like a genuine thing, | 0:26:56 | 0:27:01 | |
once people start hitting them, they'll realise they're not genuine. | 0:27:01 | 0:27:06 | |
Marketing was all-important with regard to this particular scam | 0:27:06 | 0:27:10 | |
because they were priced in such a way that they weren't so cheap that people would think they were fake, | 0:27:10 | 0:27:16 | |
but they were expensive enough that people would think they were genuine items, but at a bargain price. | 0:27:16 | 0:27:22 | |
Bellchambers had a factory in China churning out the latest clubs that he would ship around the world. | 0:27:22 | 0:27:29 | |
They were costing him under a fiver apiece. | 0:27:29 | 0:27:32 | |
It's the biggest ever fraud on eBay. | 0:27:32 | 0:27:34 | |
We do know that there were in excess of 90,000 listings, | 0:27:34 | 0:27:39 | |
so if you worked out on a base figure of £60, | 0:27:39 | 0:27:42 | |
which the Odyssey 2-Ball putters were, | 0:27:42 | 0:27:45 | |
that works out to £5.5 million worth of stock. | 0:27:45 | 0:27:48 | |
Fred and the team successfully prosecuted Gary Bellchambers and he was jailed for four years. | 0:27:48 | 0:27:55 | |
It's very satisfying to know that the guys who perpetrated this scam | 0:27:55 | 0:28:00 | |
are not out here enjoying this lovely sunshine that we're getting at the moment and are behind bars. | 0:28:00 | 0:28:06 | |
-So you can't blame your fake clubs any more for your appalling game. -No, I'm afraid I can't. | 0:28:07 | 0:28:14 | |
I think someone might regret not refunding one plucky woman £100. | 0:28:14 | 0:28:18 | |
That's all from Fake Britain today. Bye for now. | 0:28:25 | 0:28:28 | |
Subtitles by Subtext for Red Bee Media Ltd 2011 | 0:28:50 | 0:28:54 | |
E-mail [email protected] | 0:28:54 | 0:28:57 |