Episode 14 Fake Britain


Episode 14

Similar Content

Browse content similar to Episode 14. Check below for episodes and series from the same categories and more!

Transcript


LineFromTo

Welcome to a world where nothing is quite as it seems.

0:00:020:00:06

Welcome to Fake Britain.

0:00:060:00:07

Police!

0:00:080:00:10

-Get down, get down!

-Get on the floor now!

0:00:190:00:21

Put your hands behind your back now!

0:00:210:00:24

Here at the Fake Britain house, things might look familiar, but

0:00:240:00:28

don't be taken in, because this is a house that is filled with fakes.

0:00:280:00:33

In this series, I'll be revealing the counterfeits, copies and cons

0:00:330:00:37

that are flooding the market, fooling the public,

0:00:370:00:40

making money for the criminals and maybe even putting you in danger.

0:00:400:00:44

We'll be investigating those fraudsters

0:00:440:00:46

who are cashing in by selling us something that isn't real,

0:00:460:00:50

and we'll be showing you how to avoid falling for a fake.

0:00:500:00:54

Today on Fake Britain...

0:00:550:00:57

Trading Standards clamping down on the rogue operators using

0:00:570:01:00

fake ATOL memberships to convince travellers to part with thousands.

0:01:000:01:05

I was really disgusted that anybody could do that.

0:01:050:01:08

The fake LED lights that are shockingly bad.

0:01:080:01:12

It's seriously dangerous and potentially life-threatening.

0:01:120:01:15

The huge haul of fake goods flooding the country.

0:01:150:01:19

We reveal what's for sale at just one high street shop.

0:01:190:01:22

He didn't want to actually give me access to the basement,

0:01:220:01:25

and now I can see why.

0:01:250:01:27

And the tragic story of the young boy killed by

0:01:270:01:29

fake almond powder in his curry.

0:01:290:01:32

It's absolutely destroyed that family. It really has.

0:01:320:01:36

When it comes to holidays, we Brits are big spenders.

0:01:420:01:46

We pay an average of around £1,000 per person to get us

0:01:460:01:50

out of the nine-to-five. That's a lot of money.

0:01:500:01:53

And when we sign up to fly away on our package trip,

0:01:530:01:56

it makes to sense to know our money and holiday are protected.

0:01:560:02:01

This sign on your glossy brochure says they are.

0:02:010:02:05

It means the company has an Air Travel Operators' Licence -

0:02:050:02:08

ATOL. So, that's all OK then...except this is a fake.

0:02:080:02:12

This company didn't have a licence.

0:02:120:02:15

And as we are about to find out, you may need to take a closer

0:02:150:02:18

look at your travel operator the next time you book a holiday.

0:02:180:02:22

When David and Marlene Jackson from East Sussex retired, they were

0:02:240:02:28

finally able to look forward to planning their holiday in Russia.

0:02:280:02:32

I came across this company called Russian Gateway.

0:02:320:02:36

Excellent website, very well written, very clear, good photographs,

0:02:360:02:40

good description of the ship that we would be going on,

0:02:400:02:43

a very professional presentation.

0:02:430:02:45

It gave the impression that Russian Gateway was the specialist

0:02:450:02:49

company, and because of that, it generated a feeling of trust.

0:02:490:02:53

So far, so good with the company's website.

0:02:530:02:57

But being seasoned travellers,

0:02:570:02:59

David and Marlene knew to look for a travel company that would

0:02:590:03:02

protect their money should things take a turn for the worse.

0:03:020:03:06

The ATOL logo in particular was something which encouraged us

0:03:060:03:10

as it was a bona fide company, a bona fide claim, and that we

0:03:100:03:13

were covered if there was any cancellation of any kind at all.

0:03:130:03:17

ATOL is a protection scheme for air holidays managed

0:03:170:03:21

by the Civil Aviation Authority.

0:03:210:03:24

And ATOL tour operator protects you from losing money or

0:03:240:03:27

being stranded abroad if the company goes bust.

0:03:270:03:31

Convinced that they had found the right company to

0:03:310:03:34

arrange their holiday, the Jacksons took the plunge

0:03:340:03:36

and booked their Russian adventure.

0:03:360:03:39

But their plans for the trip abroad were about to be sunk...

0:03:400:03:43

by a series of forest fires around Moscow.

0:03:430:03:46

It was about a week before we were due to go that we were advised

0:03:460:03:49

not to go, so we cancelled that trip and we talked about it

0:03:490:03:53

and decided to postpone for a year.

0:03:530:03:55

David and Marlene's holiday would have to wait.

0:03:550:03:58

They had already paid for it and were desperate to go,

0:03:580:04:00

so decided to leave their money with Alan Steel,

0:04:000:04:03

the director of Russia Gateway UK Limited of Leamington Spa,

0:04:030:04:08

not to be confused with any other company of a similar name.

0:04:080:04:11

They looked forward to their holiday.

0:04:110:04:14

We got in touch with them again, we fixed the dates.

0:04:140:04:17

He told us the hotel we'd be staying in.

0:04:170:04:20

He told us the flights we'd be on.

0:04:200:04:23

It seemed that the holiday would be going ahead,

0:04:230:04:25

so they spent £750 on ballet tickets, which they

0:04:250:04:29

arranged to be sent to their hotel in Moscow.

0:04:290:04:32

We then got a message from the ticket agency that we booked through

0:04:320:04:37

to say they had tried to deliver the tickets to the hotel,

0:04:370:04:39

but the hotel didn't know anything about us.

0:04:390:04:41

And that was sort of the first indication that something was

0:04:410:04:44

going wrong with the second trip.

0:04:440:04:46

With their holiday drawing closer

0:04:460:04:48

and their hotel having no record of their booking,

0:04:480:04:51

David got back in touch with Alan Steel at Russian Gateway.

0:04:510:04:55

He was having financial problems with his Russian suppliers

0:04:550:04:58

and he was due to see his bank manager the following day.

0:04:580:05:02

This is a week before we were due to go on holiday.

0:05:020:05:05

The Jacksons didn't know what to think.

0:05:050:05:07

Up till literally two days before we were due to go,

0:05:070:05:11

we were being told there was still a possibility we'd go.

0:05:110:05:15

To be quite honest, I think it was just unbelievable.

0:05:150:05:18

I mean, there are your suitcases that you have started to pack

0:05:180:05:22

and come to a grinding halt.

0:05:220:05:24

I was really upset about it, wasn't I?

0:05:260:05:28

I think, really, you still have sleepless nights.

0:05:280:05:31

It was just awful.

0:05:310:05:32

I mean, we just didn't know what was going to happen.

0:05:320:05:35

Finally, Russian Gateway admitted it to the couple

0:05:370:05:40

that they wouldn't be going on their long-awaited trip.

0:05:400:05:43

David demanded a refund, but company director Alan Steel said

0:05:430:05:47

they could only afford to pay them back in instalments.

0:05:470:05:50

We said, "What we'd like you to do is to pay us so much a month in advance,

0:05:500:05:54

"from September onwards."

0:05:540:05:57

And he agreed to that in principle.

0:05:570:05:59

In reality, they didn't get back one penny,

0:05:590:06:02

despite months of phone calls and e-mails asking for a refund.

0:06:020:06:05

We personally, total, had lost just over £3,000.

0:06:070:06:10

It's a lot of money. It was for us.

0:06:120:06:14

The Jacksons thought their money would be protected.

0:06:140:06:17

Surely the ATOL logos they had seen were proof of that.

0:06:170:06:21

So David contacted the Civil Aviation Authority,

0:06:210:06:24

who manage the ATOL scheme, to see if they could help.

0:06:240:06:27

And it was at that point that we were told that in fact

0:06:270:06:29

he was no longer a member, and he hadn't been a member for six years,

0:06:290:06:32

which means he had been fraudulently displaying the ATOL logo

0:06:320:06:35

throughout that period when he wasn't entitled to do so.

0:06:350:06:38

Marlene was horrified that they had been duped by what

0:06:380:06:41

was in fact a fake ATOL logo.

0:06:410:06:45

When we found out that the ATOL logo

0:06:450:06:48

and the claims to be a member of ATOL were fake...

0:06:480:06:52

..I was really disgusted that anybody could do that.

0:06:540:06:57

You see all these symbols appearing all over the place

0:06:570:06:59

and you take them for granted that, in fact, if they display them,

0:06:590:07:02

then they are entitled to display them.

0:07:020:07:04

We both thought that the ATOL logo was genuine.

0:07:040:07:09

-We had no way...

-We had no reason to think otherwise.

0:07:090:07:12

But the fakery didn't just end with the ATOL logos,

0:07:120:07:16

David and Marlene realised that the claim

0:07:160:07:18

made by Allen Steel in the small print of the brochure

0:07:180:07:22

that their money was protected was utterly worthless.

0:07:220:07:25

So, in the terms and conditions, it is quite clear that he says

0:07:250:07:28

he was covered by an insurance bond to comply with European regulations.

0:07:280:07:34

-That was a fake claim. That is total misrepresentation.

-That is.

0:07:340:07:39

Russian Gateway's fakery had ruined David and Marlene's holiday plans.

0:07:390:07:44

So was initially extreme disappointment,

0:07:440:07:47

as it was cancelled, followed by hope that we were able to go eventually,

0:07:470:07:52

followed by anger when we couldn't.

0:07:520:07:53

The Jacksons weren't the only ones to be duped by Russian Gateway.

0:07:570:08:00

Eleanor Lake, from Warwickshire Trading Standards,

0:08:000:08:04

had received dozens of phone calls from disgruntled holiday-makers

0:08:040:08:07

who had been misled by the travel company.

0:08:070:08:10

It was large-scale fraud.

0:08:100:08:12

We was aware of around 31 consumers who were affected as a result

0:08:120:08:16

of this, and they had lost in the region of £140,000.

0:08:160:08:21

Many of the people who lost their money were elderly and vulnerable.

0:08:210:08:25

The sort of victims that we had in this case were older pensioners.

0:08:250:08:30

This was the holiday of a lifetime for quite a lot of them,

0:08:300:08:34

and £3,000 to £4,000 wasn't an unusual amount of money

0:08:340:08:37

for people to have lost.

0:08:370:08:39

Many of the holiday-makers thought they'd been doing the right thing

0:08:390:08:43

by specifically looking for assurances that

0:08:430:08:45

their money would be protected should the worst happen.

0:08:450:08:48

Consumers have said that they were particularly looking out for

0:08:480:08:51

an ATOL logo as a form of protection for them.

0:08:510:08:54

All British firms selling flight packages are legally required

0:08:540:08:59

to hold an ATOL licence and show the logo.

0:08:590:09:02

This would be a fake use of their logo.

0:09:020:09:04

He didn't have permission to produce it.

0:09:040:09:07

And consumers would be misled into believing that they were

0:09:070:09:10

getting some sort of protection when they were not.

0:09:100:09:13

It turned out that Russian Gateway wasn't just faking its ATOL logos,

0:09:130:09:17

the company also claimed to be a member of ABTA -

0:09:170:09:19

the Association of British Travel Agents.

0:09:190:09:22

It is a stamp of approval and should mean customers receive high

0:09:220:09:25

standards of service and accurate information.

0:09:250:09:28

One of the consumers was concerned that they didn't know

0:09:280:09:32

Mr Steel's ABTA number.

0:09:320:09:34

Rather than admitting that he didn't have an ABTA number

0:09:340:09:37

because he wasn't an ABTA registered business, he actually

0:09:370:09:41

produced an e-mail to this witness and he created a fake ABTA number.

0:09:410:09:46

The ABTA number did belong to a genuine business,

0:09:460:09:49

and that business had a similar sounding name to Mr Steel's.

0:09:490:09:53

And his hope was that this consumer would be fooled

0:09:530:09:57

by that false number. And that would make them

0:09:570:10:00

feel confident enough to pay the rest of the money for the booking.

0:10:000:10:05

As Eleanor dug deeper, it became clear that Russian Gateway

0:10:050:10:08

offered its customers absolutely no protection.

0:10:080:10:12

What Mr Steel had done was told people that their money would be

0:10:120:10:16

kept secure until they came back from the holiday, but he had lied.

0:10:160:10:20

He had made these false statements that that money was protected.

0:10:200:10:24

And nothing could prepare Eleanor for the reality of what

0:10:240:10:27

Mr Steel was actually doing with his customers' money.

0:10:270:10:31

When we obtained the bank account details for Mr Steel,

0:10:310:10:35

you could actually see that he was using his business

0:10:350:10:38

account for his personal expenses.

0:10:380:10:40

You could see his shopping was coming out of that account,

0:10:400:10:43

so various personal groceries were coming on there.

0:10:430:10:47

So there was no evidence that money had gone in from a consumer and then

0:10:470:10:52

that same amount of money had gone into some sort of trust account.

0:10:520:10:55

The business was spiralling out of control

0:10:550:10:57

and all of Russian Gateway's customers were at risk.

0:10:570:11:01

The very thing that the package travel regulations are there

0:11:010:11:04

to protect against is if a company goes bust,

0:11:040:11:07

and that is the very thing that happened in this case, is that the

0:11:070:11:11

company went into liquidation

0:11:110:11:13

and all of that money that consumers had interested, around £140,000

0:11:130:11:18

worth of consumer money, disappeared overnight.

0:11:180:11:22

Fortunately, the holiday-makers who lost out to

0:11:230:11:25

Russian Gateway's ATOL and ABTA fakery eventually managed

0:11:250:11:29

to get their money back

0:11:290:11:30

as a result of the case brought by Warwickshire Trading Standards.

0:11:300:11:34

Alan Steel had to sell his luxury home to pay his prosecution

0:11:360:11:40

costs - he was ordered to pay over £135,000 in compensation

0:11:400:11:44

to 31 victims, and he was sent to prison.

0:11:440:11:48

Mr Steel was given a 2.5 year custodial sentence,

0:11:480:11:52

which reflects the scale of the fraud.

0:11:520:11:54

The judge said that the actions that Mr Steel had done had

0:11:540:11:57

undermined confidence in the travel industry

0:11:570:12:00

and the judge had taken a lot of regard of the impact

0:12:000:12:04

statements given by the witnesses

0:12:040:12:06

and this holiday of a lifetime was lost to them.

0:12:060:12:10

Eleanor has some advice for anyone out there who might be

0:12:100:12:13

planning a holiday.

0:12:130:12:14

Consumers can go onto the Civil Aviation Authority's website

0:12:140:12:18

and check an ATOL for themselves to find out

0:12:180:12:20

whether a company is ATOL protected.

0:12:200:12:22

Coming up, we're out with Trading Standards as they crack

0:12:240:12:27

down on the tour operators putting holiday-makers at risk.

0:12:270:12:31

They would be handing over £4,000, £5,000 a package.

0:12:310:12:35

They are not protected.

0:12:350:12:36

We are a nation of curry lovers, with over 20 million of us

0:12:410:12:45

tucking into something like this every month.

0:12:450:12:48

And this is almond powder, used in loads of different curries.

0:12:480:12:52

But we have discovered that some almond powder out there is fake.

0:12:520:12:56

So it is not just almonds that will be in your curry.

0:12:560:12:59

It could be something that is proved fatal for some allergy sufferers.

0:12:590:13:04

Previously on Fake Britain,

0:13:060:13:08

we have come across all kinds of food fakery,

0:13:080:13:11

from fake lamb to fake fish.

0:13:110:13:14

But now there is a new and potentially deadly kind of fakery

0:13:140:13:18

out there involving the almond powder used to thicken

0:13:180:13:21

and flavour curries.

0:13:210:13:24

In some cases, almond powder is being adulterated with peanuts.

0:13:240:13:29

Trading Standards are finding fake almond powder

0:13:290:13:31

in restaurants across the country.

0:13:310:13:33

And that could be a problem for the half a million people in the UK

0:13:340:13:38

who have a peanut allergy.

0:13:380:13:40

The problem is getting worse,

0:13:400:13:41

with around 4,000 people being newly diagnosed each year.

0:13:410:13:45

Detective Chief Inspector Michael Fraser knows all too well the very

0:13:480:13:53

real dangers of fake almond powder.

0:13:530:13:55

He investigated the case of 12-year-old Connor Donaldson.

0:13:550:14:00

Connor was a perfectly healthy boy with the exception that he was

0:14:000:14:03

an asthma sufferer.

0:14:030:14:05

He was also diagnosed as having a nut allergy.

0:14:050:14:09

That particular day, the family decided

0:14:090:14:11

they were going to have a takeaway - curry - from the local takeaway.

0:14:110:14:15

Because of Connor's peanut allergy, his mum asked the restaurant

0:14:150:14:19

to confirm that his prawn balti would not contain any peanuts.

0:14:190:14:23

They confirmed there were no peanuts in the dish.

0:14:230:14:26

Just moments after his first few mouthfuls,

0:14:280:14:30

Connor was unable to breathe.

0:14:300:14:32

He had gone into anaphylactic shock, a severe allergic reaction.

0:14:320:14:37

Connor was rushed by ambulance to hospital.

0:14:370:14:39

An emergency staff did all they could to help him,

0:14:390:14:42

but it was too late.

0:14:420:14:43

After arriving at the hospital, it was confirmed that Connor had died.

0:14:430:14:48

It's absolutely devastating for any family to lose a loved one.

0:14:490:14:54

It is particularly devastating when that loved one is a young child

0:14:540:14:57

within your family, within your community.

0:14:570:15:00

It's absolutely destroyed that family. It really has.

0:15:020:15:07

From that moment on, it was DCI Fraser's job to find out why

0:15:100:15:14

and how Connor had died.

0:15:140:15:17

Traces of peanut were actually found within his body.

0:15:170:15:20

Subsequent investigation at the local takeaway found that they

0:15:220:15:27

didn't have peanuts within that takeaway, within

0:15:270:15:30

any of their recipes whatsoever.

0:15:300:15:32

While peanuts weren't used as an ingredient in the recipes,

0:15:340:15:38

the restaurant had used almond paste,

0:15:380:15:40

but shockingly, almonds weren't the only nut present in the paste.

0:15:400:15:46

Subsequent investigation revealed that the actual almond paste

0:15:460:15:49

and the almond powders within the restaurant had actually been

0:15:490:15:52

adulterated by up to 50% peanut content.

0:15:520:15:56

Connor's death has been caused because almonds have been adulterated

0:15:560:16:01

somewhere in the food chain by peanuts.

0:16:010:16:05

But it wasn't going to be easy to find out where or when

0:16:050:16:08

the almond powder had been faked.

0:16:080:16:10

There was absolute no suggestion whatsoever that the adulteration

0:16:110:16:15

of that almond with those peanuts took place

0:16:150:16:18

within that particular takeaway.

0:16:180:16:21

You then have to start looking back in the food supply chain,

0:16:210:16:25

and there were so many different areas of where that

0:16:250:16:29

adulteration could occur that it is almost impossible to identify

0:16:290:16:33

where that adulteration has taken place.

0:16:330:16:36

We wanted to find out why anyone would want to fake almond

0:16:400:16:44

powder by using ground peanuts.

0:16:440:16:46

So we visited award-winning chef Cyrus Todiwala

0:16:470:16:50

at his Indian restaurant.

0:16:500:16:52

I am not surprised that almond powder will get adulterated

0:16:520:16:56

because almond powder is expensive.

0:16:560:16:57

As you know, almonds are expensive compared to other certain

0:16:570:17:01

cheaper nuts, maybe peanuts, for example.

0:17:010:17:04

A very good quality almond powder could be up to £20 a kilo.

0:17:040:17:08

And a cheap almond powder could be between seven, eight,

0:17:080:17:10

nine, ten pounds a kilo.

0:17:100:17:12

If you asked for cheaper quality almond powder

0:17:120:17:15

from a manufacturer, he could put peanuts inside,

0:17:150:17:18

for example, he could put something else inside, for example.

0:17:180:17:20

And you would never know what is inside.

0:17:200:17:23

And that could be hazardous.

0:17:230:17:26

Cyrus thinks the pressure on small businesses to

0:17:270:17:30

maximise their profits has led to some unscrupulous traders

0:17:300:17:34

using cheaper peanuts to bulk up more expensive almond powder.

0:17:340:17:38

If the public keep demanding cheap, cheap,

0:17:380:17:41

cheap all the time, people who open restaurants are there to make

0:17:410:17:45

some money, create a livelihood.

0:17:450:17:47

And if we keep pushing the price down, pushing them

0:17:470:17:50

on pressure to reduce the price,

0:17:500:17:51

they're forced to buy poor quality, cheaper quality raw materials.

0:17:510:17:56

And cheaper quality raw materials are not necessarily

0:17:560:17:59

the best for your health.

0:17:590:18:02

The owner of the restaurant may not necessarily know,

0:18:020:18:05

and they could quite innocently be cooking with that product

0:18:050:18:10

and giving the person who can actually suffer from an anaphylactic

0:18:100:18:14

shock, for instance, a product that he never should have had.

0:18:140:18:19

It is enough to make any restaurateur stop and think.

0:18:190:18:22

Knowing what he does about the dangers faced by diners with

0:18:220:18:25

peanut allergies,

0:18:250:18:26

Cyrus pays forensic attention to what is inside his almond powder.

0:18:260:18:30

It is very, very essential that you buy something that you

0:18:330:18:36

are sure of the history of it, where it originated,

0:18:360:18:40

where it was produced.

0:18:400:18:41

And we always demand that everything is supported by a lab test report

0:18:410:18:46

or a report from the manufacturer on allergens.

0:18:460:18:49

The certificate that comes with Cyrus's almond powder is

0:18:490:18:52

issued by a lab that is used by the wholesaler to test

0:18:520:18:55

the contents of raw ingredients.

0:18:550:18:57

This test is an assurance that customers with peanut allergies

0:18:590:19:03

can eat the almond powder in their meals without ending up in hospital.

0:19:030:19:07

The peanut is there, that it has

0:19:070:19:09

"no peanuts and products thereof".

0:19:090:19:11

So all of these put together give you a completely

0:19:110:19:15

clear message that this product is what you want to use.

0:19:150:19:20

Corinne Lowe from the Trading Standards Institute believes

0:19:220:19:25

that somewhere out there right now, either deliberately or

0:19:250:19:29

otherwise, restaurants could be using ground peanuts

0:19:290:19:32

instead of ground almonds in their meals.

0:19:320:19:35

Trading Standards are testing meals and finding, unfortunately,

0:19:350:19:39

in some cases, up to 40% of those meals can contain peanut

0:19:390:19:43

when they have been described as peanut-free.

0:19:430:19:46

Not only is it a criminal offence to misdescribe food,

0:19:460:19:50

you are also risking people's lives by bulking out

0:19:500:19:54

almond powder with peanut.

0:19:540:19:56

Trading Standards across the country continue to investigate

0:19:560:20:00

cases of suspected fake almond powder.

0:20:000:20:03

Earlier, we saw how David and Marlene Jackson, from East Sussex,

0:20:110:20:15

lost over £3,000 trying to book their dream holiday through

0:20:150:20:19

a company with a fake ATOL membership.

0:20:190:20:22

Up till literally two days before we were due to go,

0:20:220:20:25

we were being told there was still a possibility we'd go.

0:20:250:20:29

But Russian Gateway isn't the only travel company out there

0:20:290:20:31

faking its ATOL logos and putting holiday-makers at risk.

0:20:310:20:35

Today, Mohammed Tariq from Birmingham Trading Standards,

0:20:380:20:41

is travelling down south to join forces with Trading Standards

0:20:410:20:44

from a London borough.

0:20:440:20:46

They received information that suspect travel businesses are using

0:20:470:20:51

fake ATOL logos to dupe British Muslims planning their hajj trips.

0:20:510:20:56

Hajj is a religious pilgrimage to Mecca, in Saudi Arabia.

0:20:560:20:59

As we're coming up to the hajj season in a couple of weeks' time,

0:20:590:21:03

so you're going to get a lot of travel agents just popping up,

0:21:030:21:06

trying to make a quick buck.

0:21:060:21:08

Reputable travel companies pay a large fee, meet financial tests

0:21:080:21:12

and put up a bond to be part of the ATOL scheme

0:21:120:21:14

and have permission to display the logo.

0:21:140:21:16

But some dodgy operators don't want to pay to be a member, meaning they

0:21:160:21:20

are selling unprotected holidays to unsuspecting holiday-makers.

0:21:200:21:25

Trading Standards are duty-bound to stop them.

0:21:250:21:27

They have arrived at the first suspect travel business.

0:21:270:21:30

Is the owner about, please?

0:21:300:21:32

Is anybody else in the premises?

0:21:350:21:36

The man doesn't seem to be involved,

0:21:400:21:43

so the officers head to the back of the shop to find the owner.

0:21:430:21:46

Are you the owner or the manager?

0:21:460:21:48

No, he is.

0:21:480:21:50

-He is, outside?

-Yeah, yeah.

-He told me you were.

0:21:500:21:52

-No.

-What, the gentleman that is sitting there? He is the owner?

0:21:520:21:55

The one that was sitting here?

0:21:550:21:56

Looks like the man they spoke to earlier was involved.

0:21:560:21:59

-He's run off.

-Has he run off?

0:21:590:22:01

And he is clearly in the mood for a bit of exercise.

0:22:010:22:04

-He's running, running, running.

-Oh, yeah, I can see him, yeah.

0:22:040:22:08

Obviously, he has got something to hide and he has just run off.

0:22:080:22:12

The officers will try to catch up with him on another day.

0:22:120:22:15

But for now, it is time to take a look at why he might have run off.

0:22:150:22:19

Tariq doesn't have to go inside the shop to find some

0:22:190:22:22

potentially incriminating evidence.

0:22:220:22:25

The ATOL logo you can see there is fake, basically,

0:22:250:22:27

because they are not licensed by the Civil Aviation Authority.

0:22:270:22:31

If you haven't got a licence with the Civil Aviation Authority,

0:22:310:22:34

you are not permitted to sell any packages.

0:22:340:22:37

Inside, the officers manage to get one of the owners on the phone.

0:22:370:22:41

Obviously, you've got a fake ATOL logo out there.

0:22:410:22:44

You are giving the indication to members of the public

0:22:440:22:46

that you are ATOL protected.

0:22:460:22:48

You are not ATOL protected, so why have you put the sign up there?

0:22:480:22:52

Tariq knows the fake ATOL logos displayed by this business

0:22:520:22:55

could spell bad news for prospective travellers.

0:22:550:22:58

Rogue traders don't want to pay for that licence and

0:22:590:23:02

they are bypassing that by claiming to be falsely ATOL protected.

0:23:020:23:05

It's not cheap going on hajj or umra,

0:23:050:23:07

we're talking about £4,000, £5,000 a package.

0:23:070:23:10

Now, often pilgrims will save this. This is a life savings.

0:23:100:23:14

And what will happen if the company goes bust

0:23:140:23:16

or the trader goes down,

0:23:160:23:18

the consumer is not protected.

0:23:180:23:19

Tariq will be making further inquiries about this company, but

0:23:210:23:25

there are others out there, duping consumers with fake ATOL logos.

0:23:250:23:29

So the officers head to another suspect business around the corner.

0:23:300:23:34

Tariq explains to the owner why they are there.

0:23:350:23:38

We have carried out some checks in relation to your premises.

0:23:380:23:41

So what we are looking at is traders passing off themselves

0:23:410:23:44

as being ATOL licensed, and they are not.

0:23:440:23:46

As the search gets under way, Tariq immediately finds

0:23:460:23:49

a suspect advertisement that could dupe unsuspecting holiday-makers.

0:23:490:23:54

Look how sophisticated that looks.

0:23:540:23:55

Anyone looking at that will think they are dealing with a proper,

0:23:550:23:58

legitimate company who is ATOL protected.

0:23:580:24:01

But there are other fake ATOL logos at this business -

0:24:010:24:04

dozens in the customer waiting area.

0:24:040:24:06

You got documentation down yet,

0:24:060:24:08

that has got the ATOL logo there as well. That is fake.

0:24:080:24:12

And outside the shop, it is the same story.

0:24:120:24:14

If I can just show you... When a customer is coming in,

0:24:140:24:17

it says it is ATOL protected there.

0:24:170:24:19

That is misleading because you are not associated with ATOL.

0:24:190:24:23

The owner's records leave a lot to be desired and there is real

0:24:250:24:28

concern about what he has been doing with his customers' money.

0:24:280:24:31

Money has been taken off consumers

0:24:310:24:33

and then what this gentleman does is put some money into his account,

0:24:330:24:37

which is totally against the CAA regulations.

0:24:370:24:40

The money should go straight into an ATOL protected account,

0:24:400:24:44

ATOL holder account, so the money is protected then.

0:24:440:24:47

Obviously, he goes into his account, then...

0:24:470:24:51

Where is the money being protected?

0:24:510:24:53

The officers have enough evidence to caution and question the man.

0:24:530:24:56

It is a criminal offence to say ATOL protected

0:24:560:24:59

when you are not ATOL protected.

0:24:590:25:01

You do not have to say anything, but it may harm your defence if you

0:25:010:25:04

do not mention in questioning

0:25:040:25:05

something that you later rely on in court.

0:25:050:25:07

What we are going to do is we are going to seize any documentation -

0:25:070:25:11

leaflets, banners - that are displaying this fake logo, yeah?

0:25:110:25:15

This company is about to lose all its glossy advertising.

0:25:160:25:19

It is fake and it is also evidence, so it has got to be seized.

0:25:190:25:23

This is a result for Birmingham Trading Standards with

0:25:250:25:28

companies under investigation for using fake ATOL logos that

0:25:280:25:32

could leave holiday-makers unprotected.

0:25:320:25:35

Remember, if you are about to book a holiday, you can check

0:25:370:25:41

if your travel provider is genuinely ATOL protected

0:25:410:25:44

by logging onto the Civil Aviation Authority's website.

0:25:440:25:48

This is a Light Emitting Diode, or LED bulb.

0:25:530:25:57

It is new lighting technology that gives out more

0:25:570:26:00

light for the amount of power it consumes than conventional bulbs.

0:26:000:26:04

It is also supposed to last longer and be safer

0:26:040:26:07

because it is cool to the touch.

0:26:070:26:09

This LED bulb does all that.

0:26:090:26:12

But this one doesn't.

0:26:120:26:14

It has a fake safety mark on it and it is on sale online now.

0:26:140:26:19

As we're about to find out,

0:26:190:26:20

plug this or any of these fake LED bulbs in

0:26:200:26:24

and you might get more than you bargained for.

0:26:240:26:27

Retired electronics engineer Derek Hawthorne from Hampshire

0:26:290:26:33

wanted to update the lighting in his house.

0:26:330:26:36

In a light-bulb moment, he decided to replace the old light

0:26:360:26:40

bulbs on his cooker with new LED bulbs.

0:26:400:26:43

I thought it was just a matter of picking the right

0:26:430:26:47

size of lamp from an auction website, making sure that the wattage

0:26:470:26:52

was about right and plug it in and forget about it.

0:26:520:26:57

Derek went ahead and ordered his LED bulbs on the internet.

0:26:570:27:01

The package arrived, the lamps looked to be of reasonable quality

0:27:010:27:06

and I thought, "This is plug and play, fit and forget."

0:27:060:27:10

So Derek did fit and forget about his new LED bulb, that is

0:27:100:27:16

until a few days later.

0:27:160:27:18

I moved my hand first of all just underneath,

0:27:180:27:20

and I could feel quite a lot of heat coming out.

0:27:200:27:23

And then I moved my hand up and across the underneath of the cooker

0:27:230:27:26

hood and received an electric shock.

0:27:260:27:29

The jolt left Derek shaken, but luckily, nothing more than that.

0:27:300:27:34

As an electronic engineer, Derek knows a thing or two about wiring.

0:27:350:27:39

As far as he was concerned,

0:27:390:27:41

getting an electric shock from an LED bulb could mean only one thing.

0:27:410:27:46

If I buy a lamp from a certified manufacturer,

0:27:460:27:49

I don't expect to get any kind of an electric shock, because a lamp

0:27:490:27:53

or a bulb should be completely insulated

0:27:530:27:55

from the electricity supply.

0:27:550:27:57

A product purported to have met standards but in fact was

0:27:570:28:03

probably a fake because it didn't meet those standards.

0:28:030:28:06

If an LED bulb but with a CE mark gives you an electric shock,

0:28:060:28:10

then the CE mark itself is probably fake.

0:28:100:28:13

Concerned that they were dangerous, Derek got rid of his fake LED bulbs,

0:28:150:28:19

so we brought him one that was almost identical to those he fitted.

0:28:190:28:23

There are exposed connections

0:28:230:28:26

here, here - and either side of every single LED

0:28:260:28:29

is an exposed connection.

0:28:290:28:31

There is no protection on the front of the lamp to stop

0:28:310:28:35

you from touching any of these parts and receiving an electric shock.

0:28:350:28:39

Derek had brushed against the top of a lamp similar to this one.

0:28:390:28:43

He thinks he had a lucky escape,

0:28:430:28:45

as the electric shock he received wasn't very powerful.

0:28:450:28:49

But not everybody could be as fortunate.

0:28:490:28:51

What would happen if my wife was cleaning underneath the cooker

0:28:510:28:56

hood and she used a damp cloth?

0:28:560:28:59

She would get a much more severe shock.

0:28:590:29:01

If a component in the lamp were to fail,

0:29:010:29:04

then the consequences could have been death.

0:29:040:29:08

Derek also found himself thinking of the consequences of someone

0:29:080:29:12

using a fake LED bulb like this one outdoors.

0:29:120:29:15

That would have been potentially tragic because they would have

0:29:150:29:19

suffered a lethal shock in the event that the lamp had got wet.

0:29:190:29:23

They are potentially hazardous and a risk to life.

0:29:230:29:27

And it is very difficult for people to know

0:29:270:29:30

whether they've got a product that is a fake or not.

0:29:300:29:33

The fake LED bulb that we showed Derek was bought online.

0:29:340:29:37

Disturbingly, it is just one of thousands of fake LED bulbs

0:29:370:29:40

out there.

0:29:400:29:41

Since the European Union ban on older-style filament bulbs

0:29:410:29:45

was phased in, demand for LED lamps has rapidly increased,

0:29:450:29:49

as has the production of the fakes.

0:29:490:29:52

Suffolk Trading Standards sees this pile of fake LED bulbs

0:29:520:29:55

on their way from China into the UK through the port of Felixstowe.

0:29:550:30:00

Many are almost identical to the one that gave

0:30:000:30:03

Derek Hawthorne his nasty shock.

0:30:030:30:05

Over here, we've got nearly 1,000 LED bulbs,

0:30:050:30:09

which are just part of a larger consignment.

0:30:090:30:12

The problem with these is that they've got fake CE marks.

0:30:120:30:15

By that, I mean it is either been misapplied or, in this instance,

0:30:150:30:18

the CE mark itself doesn't actually meet the criteria which it should.

0:30:180:30:22

It's a fake.

0:30:220:30:24

With their fake CE markings, these LED bulbs could be dangerous.

0:30:240:30:28

But we wanted to find out just how dangerous the fakes can be.

0:30:280:30:32

So we went to leading test house Intertek to meet electrical

0:30:320:30:37

safety expert Steve Curtler.

0:30:370:30:39

How can you tell the difference between a genuine

0:30:390:30:42

and a fake LED bulb?

0:30:420:30:44

We can see on the genuine, there is a cover over the LED lamp

0:30:440:30:48

and the LED array itself and any connections, which means

0:30:480:30:51

I can't put my finger on to anything that might have dangerous voltages.

0:30:510:30:55

Steve ordered an LED bulb on the internet,

0:30:570:30:59

identical to the one that shocked Derek Hawthorne.

0:30:590:31:03

At first glance, he is concerned.

0:31:030:31:05

You can actually unscrew the lamp itself

0:31:050:31:09

and get access to live parts, hazardous parts.

0:31:090:31:12

No lamp should be able to be taken apart purely by unscrewing it.

0:31:120:31:16

Easy access to dangerous wiring can mean only one thing for the CE

0:31:160:31:21

and other safety markings on this bulb.

0:31:210:31:24

We've got a problem here at that has the potential to kill somebody.

0:31:240:31:28

And there is no way that genuine manufacturers would produce...

0:31:280:31:31

manufacture anything that could come apart as easy as that.

0:31:310:31:35

There is no doubt that the safety marks that have been applied

0:31:350:31:38

onto this lamp are indeed false, fake.

0:31:380:31:42

With the testing, Steve hopes to put his finger on the problem.

0:31:420:31:46

Well, not his finger exactly.

0:31:460:31:48

We are going to be using a laboratory test finger to simulate

0:31:480:31:52

someone actually touching the outside of the lamp.

0:31:520:31:55

The artificial finger will be connected to a lamp that

0:31:550:31:58

represents the human body.

0:31:580:32:00

If that is to light up, then we know that there is a voltage

0:32:000:32:03

and a current there.

0:32:030:32:04

And then we want to see how dangerous that voltage and current is.

0:32:040:32:08

First, Steve will test a genuine LED lamp.

0:32:100:32:13

OK then, Mike, when you are ready.

0:32:130:32:15

So, we're touching the lamp wherever we can with the test finger.

0:32:160:32:21

The lamp is not coming on. We are not getting any dangerous voltages.

0:32:210:32:24

We get no voltage at all, in fact.

0:32:240:32:26

The genuine LED lamp has passed the test with flying colours.

0:32:260:32:30

Now, what about the LED lamp that Steve bought from an online store?

0:32:310:32:37

To pass the safety test,

0:32:370:32:38

the voltage on the surface of this LED bulb,

0:32:380:32:41

which someone could feasibly touch, must not exceed 60 volts

0:32:410:32:45

and the current - two milliamps.

0:32:450:32:47

It is an immediate result for the fake LED bulb.

0:32:490:32:52

We have got way over the 60 volt limit. 178 volts.

0:32:520:32:57

It has failed spectacularly.

0:32:580:33:00

This isn't just slightly over the voltage limit,

0:33:020:33:04

this is way over, about three times the amount.

0:33:040:33:08

So that is extremely hazardous.

0:33:080:33:11

And the same for the current, 91 milliamps.

0:33:110:33:14

So that is extremely dangerous.

0:33:140:33:17

You could easily get a fatal electric shock from this scenario.

0:33:170:33:21

Steve has all the information he needs to pass final judgment

0:33:220:33:26

on this fake.

0:33:260:33:27

Clearly, the bulb has never been tested before.

0:33:270:33:29

It is marked up with all the safety marks to say that it has been.

0:33:290:33:33

So those marks are fake, the lamp is fake. It is seriously dangerous.

0:33:330:33:38

And potentially life-threatening.

0:33:380:33:41

Anyone fitting a fake LED lamp like this in their house could be

0:33:420:33:45

lucky only to walk away with a minor electric shock.

0:33:450:33:48

But Steve is not finished.

0:33:510:33:53

There is another suspected fake lamp he'd like to test,

0:33:530:33:56

and it is a big one.

0:33:560:33:58

This could be fitted in a shop, school or other public area.

0:33:580:34:02

They run the test, and Steve is astonished by the results.

0:34:040:34:08

We have got voltage of 203 volts, which is ridiculous.

0:34:080:34:14

Extremely hazardous voltage there.

0:34:140:34:17

That is nearly four times the limit.

0:34:170:34:19

97 milliamps - a fatal electric shock waiting to happen

0:34:190:34:23

if you were to touch that when it was in the lamp fitting itself,

0:34:230:34:27

so unfortunately, another fake.

0:34:270:34:29

The fake LED lamps that Steve tested today could kill.

0:34:290:34:34

Some of them, like this one,

0:34:340:34:35

have come from the shipment seized by Suffolk Trading Standards.

0:34:350:34:39

After these and other tests, Suffolk Trading Standards

0:34:420:34:45

are taking drastic action to ensure the fake LED bulbs

0:34:450:34:49

they seized will never be able to harm anyone.

0:34:490:34:51

So these fake LED bulbs are going to be destroyed.

0:34:510:34:55

The reason why we do destroy these things is because they are unsafe.

0:34:550:34:59

It is a dangerous product and can't be allowed for sale within the EU.

0:35:010:35:05

As we have seen on Fake Britain, fake versions of everyday

0:35:120:35:16

items we all buy are pouring into the country every day.

0:35:160:35:20

Take a look at these evidence bags -

0:35:200:35:22

sunglasses, cigarette lighters, and loom bands.

0:35:220:35:26

We've also got much, much more.

0:35:260:35:28

We've been out with Trading Standards and the police to see

0:35:280:35:31

how much fakery can be found in one shop on one high street.

0:35:310:35:35

It could be a high street near you.

0:35:350:35:37

It is early morning somewhere in London.

0:35:390:35:43

Trading Standards officer David Hunt is leading a major

0:35:430:35:46

crackdown on potentially dangerous counterfeit goods

0:35:460:35:49

suspected of being sold from a high street shop.

0:35:490:35:52

Trading Standards will lead the operation into the premises,

0:35:520:35:55

accompanied with the police.

0:35:550:35:57

Introduce ourselves, explain what is happening.

0:35:570:36:00

11 brand representatives from leading companies who

0:36:010:36:04

think their products are being faked are joining forces with Trading

0:36:040:36:08

Standards and the police in a major antique counterfeiting operation.

0:36:080:36:12

All right, this is the premises, here on our left-hand side,

0:36:120:36:15

we're coming to visit.

0:36:150:36:17

Good morning.

0:36:170:36:18

David is straight into the shop for a chat with the shop assistant.

0:36:180:36:22

We are going to carry out an inspection on the shop here today.

0:36:220:36:25

I have a number of brand holders with me, OK?

0:36:250:36:27

We are going to look around the shop.

0:36:270:36:29

Anything we find that is fake, so that has got trademarks or

0:36:290:36:33

copyright applied or anything that is unsafe, we will seize.

0:36:330:36:37

The shop is on the corner of a busy main road,

0:36:370:36:40

so the police have to cordon it off.

0:36:400:36:42

One of the shop assistants isn't terribly happy

0:36:420:36:44

that our film crew is there.

0:36:440:36:46

Can you not film me?

0:36:460:36:47

It might be because of what David has just spotted,

0:36:470:36:50

brazenly on display in broad daylight.

0:36:500:36:53

What we have here is a display of sunglasses.

0:36:530:36:55

A significant number of them have got Ray-Ban's trademark on them.

0:36:550:36:59

When we see fake sunglasses, we do seize them.

0:36:590:37:03

Inside the shop, David finds even more shoddy shades,

0:37:030:37:06

complete with fake ultraviolet protection labelling.

0:37:060:37:09

They have the label on them to say they have been tested for protection.

0:37:090:37:13

The fake ones haven't had the testing done and if people wear them,

0:37:130:37:17

they risk damaging their eyes.

0:37:170:37:18

People buy them thinking they're going to

0:37:180:37:20

protect their eyes from bright sunshine, and they don't.

0:37:200:37:24

These fake sunglasses aren't the only potentially dangerous

0:37:240:37:27

fake goods that David is on the hunt for today.

0:37:270:37:30

It is not long before he spots something else.

0:37:300:37:33

These lighters are manufactured to be copies of the Zippo type lighters,

0:37:330:37:38

with brands on them.

0:37:380:37:40

When you pull the inside out, they're not always tight.

0:37:400:37:44

They are quite loose.

0:37:440:37:45

And there is a chance that if it is filled with lighter fluid,

0:37:450:37:48

that could actually come out around the top of the device

0:37:480:37:53

when you ignite it.

0:37:530:37:55

If the fluid is there, around the side, that will ignite.

0:37:550:37:58

And this could cause serious burns to the hand of the user.

0:37:580:38:02

And there are more fake lighters inside.

0:38:020:38:04

These lighters are actually copies of Clippers.

0:38:060:38:11

Not only are they counterfeit, but they are very unsafe.

0:38:110:38:15

They may explode on the person. Or if you drop them, they break easily.

0:38:150:38:18

The gas will escape, with the risk of explosion.

0:38:180:38:21

By now, the officers have established that this shop is

0:38:210:38:24

selling potentially dangerous goods.

0:38:240:38:26

But they are about to come across something out of the ordinary.

0:38:260:38:30

There are 225 packets of substances known as legal highs.

0:38:300:38:33

And unfortunately, people do consume them.

0:38:330:38:36

And they cause serious illness and possibly psychosis.

0:38:360:38:40

We don't know what effect these have on the human body and we don't

0:38:400:38:43

know the long-term effects and if any permanent damage could be caused.

0:38:430:38:47

While searching through a bag of legal highs,

0:38:470:38:50

the officers have discovered another potentially harmful drug.

0:38:500:38:53

Found four packets of what appear to be Viagra tablets.

0:38:530:38:57

They could be more fake goods and it raises a more serious

0:38:570:39:02

issue of fake tablets being sold on the high street.

0:39:020:39:05

These will have to go to the police to be tested and checked.

0:39:050:39:08

It is over to the police to question the men

0:39:080:39:10

working in the shop about the drugs that have been discovered.

0:39:100:39:13

This is not legal. This is what we believe to be Viagra.

0:39:130:39:18

Well, I usually don't sell these ones, so...

0:39:180:39:20

-But it is behind the counter.

-Yeah.

0:39:200:39:23

And you have said today that you are in control of the store.

0:39:230:39:26

Yeah, in control, but usually when the boss is around here,

0:39:260:39:29

I run the small shop.

0:39:290:39:30

So far, it is a successful operation -

0:39:320:39:34

potentially dangerous fake lighters and sunglasses, legal highs

0:39:340:39:38

and Viagra, all being sold out of this high street shop,

0:39:380:39:42

and all of which will be seized.

0:39:420:39:45

As well as selling dangerous fake goods,

0:39:450:39:47

the shop is brimful of something we have seen many

0:39:470:39:50

times on Fake Britain - a bewildering array of fake fashion.

0:39:500:39:55

As the officers bag and tag the fake clothing out on display,

0:39:550:39:59

David is curious about what might be in the basement.

0:39:590:40:02

Section 28 of the Trade Descriptions Act gives me

0:40:020:40:04

the power to enter anywhere on premises that are open for business.

0:40:040:40:09

Your basement,

0:40:090:40:10

I have power to enter as it is part of the business premises.

0:40:100:40:13

But David is not going to be able to see what lies beneath

0:40:130:40:16

without a fight.

0:40:160:40:17

Excuse me, Mr Police Officer, he is not going to allow me

0:40:170:40:20

to go in the basement.

0:40:200:40:21

He has got legal power to go in the basement, all right?

0:40:210:40:23

So he is allowed down in the basement.

0:40:230:40:26

Finally, David gains access to the basement and it is immediately

0:40:260:40:29

clear why the shop assistant didn't want to let him down there.

0:40:290:40:33

There is a large amount of goods stored here.

0:40:330:40:36

We have Yves Saint Laurent, Arctic Monkeys, Chicago Bulls.

0:40:360:40:42

We have Chanel,

0:40:420:40:45

Obey.

0:40:450:40:46

Adidas here.

0:40:480:40:50

Hidden below the shop are thousands of pounds worth of fake clothing.

0:40:500:40:54

There is a large quantity of goods

0:40:540:40:55

here that is all going to need to be looked at...

0:40:550:40:58

..and inspected by the brand holders to see what we have here.

0:40:590:41:02

He didn't want to actually give me access to the basement,

0:41:020:41:05

and now I can see why he didn't want to do that.

0:41:050:41:08

Along with the fake clothes upstairs,

0:41:080:41:10

this subterranean hall will be bagged, tagged, and taken away.

0:41:100:41:14

David feels lucky to have ever found it.

0:41:140:41:18

This wall here was covered in T-shirts.

0:41:180:41:21

And it was so you couldn't actually see the door, but the door is here.

0:41:220:41:28

You gain access to a basement area.

0:41:280:41:30

With the fake clothing taken care of,

0:41:300:41:32

David is still on the hunt for potentially dangerous fakes.

0:41:320:41:36

And he has found some more.

0:41:360:41:38

This time, worryingly, in the form of children's bracelets.

0:41:380:41:42

With the loom bands, what we have is we have requirements in the toy

0:41:420:41:46

safety legislation that they should have certain markings on them.

0:41:460:41:50

These loom bands do have the safety markings,

0:41:500:41:53

but looks can be deceiving.

0:41:530:41:55

And on this one, it has got an EN71 number, which is

0:41:550:41:59

the British standard for child safety,

0:41:590:42:02

but that British standard number wouldn't be made up like that.

0:42:020:42:05

That marking is definitely fake, so they will be seized

0:42:050:42:08

because we cannot be sure that they are a safe product.

0:42:080:42:12

They might look harmless enough, but David knows how dangerous

0:42:120:42:16

these children's bracelets could be for anyone who ends up wearing them.

0:42:160:42:21

Because they have not been tested for chemicals such as phthalates,

0:42:210:42:24

which are banned in Europe.

0:42:240:42:26

They could contain phthalates, which have got a risk of cancer

0:42:260:42:31

and are banned from all products for children.

0:42:310:42:33

There are dozens of packs of the loom bands for sale in this

0:42:350:42:38

high street store, but these looms are doomed.

0:42:380:42:42

For Graham Mogg, of the Anti-Counterfeiting Group, it is

0:42:420:42:46

important that decisive action is taken to make sure these products

0:42:460:42:49

are off the street for good.

0:42:490:42:51

It gives a clear message to retailers that sell

0:42:510:42:53

counterfeit products that it won't be tolerated.

0:42:530:42:55

From a brand's perspective, it shows that we will work...

0:42:550:42:58

Private and public sectors working together is the way forward to try

0:42:580:43:01

and tackle the problem. So it's a fantastic result.

0:43:010:43:04

That is all from Fake Britain. Goodbye.

0:43:090:43:11

Download Subtitles

SRT

ASS