Episode 4 Fake Britain


Episode 4

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Transcript


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Welcome to a world where nothing is as it seems.

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Welcome to Fake Britain.

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-Get down! Get down!

-Get on the floor now.

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Put your hands behind your back now.

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Here, at the Fake Britain house,

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we'll reveal the fakes that are flooding the market,

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conning people like you and me, and making money for the criminals.

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We'll investigate the fraudsters who are selling us something

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that isn't real and could be dangerous,

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and we'll help you avoid falling for a fake.

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Today, on Fake Britain,

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the fake hoverboards catching fire in people's homes...

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There was, like, a bang and the flame shot up above my head.

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..Trading Standards find the unexpected

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whilst searching for fake cigarettes...

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That's poppy bulbs, isn't it?

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Poppies are the unrefined part of heroin.

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..the fake designer jackets that will leave you out of pocket...

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This is partly glued, not stitched. It's rubbish.

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..and the jewellery that could be worthless.

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I'm really sorry to say that this is a fake.

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You may have seen someone whizzing past you on one of these.

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It's a self-balancing scooter,

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but it's usually called a hoverboard or Swegway -

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one of those latest must-haves.

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Of course, the fakers, they know an opportunity when they see one.

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Fashions ebb and flow,

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and they're always quick to follow, so they've been churning out

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thousands of fake boards to make money

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while these are still popular.

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But people don't realise -

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these fakes are potentially dangerous.

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The hoverboard is a futuristic means of travel

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that has captured the public imagination,

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but when Trading Standards tested 38,000 of the boards,

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they found nearly 85% of them were unsafe

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and many had fake safety markings.

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As a result, major retailers across the UK

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stopped selling hoverboards and issued recalls

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because of those safety concerns,

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but hoverboards can still be bought online,

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and that means they could be coming to a seaside town near you.

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Not far from the Cornish coast,

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Anthony Goodman and his children were about to experience

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the full force of the fake.

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I'd come over to look after the kids that night.

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My son is doing a photography course at school

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and the idea was to take some photos.

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Anthony's son Jordan and his friend Lewis

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were using a hoverboard for the project.

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We basically went out and the first, like,

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five minutes of going out, it just turned off,

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and it was really weird so we got really confused.

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We tried turning it on and off to see if that was the reason,

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but it wouldn't turn back on.

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Thinking that the board might need more of a charge,

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they brought it home and took it upstairs to plug it in.

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Anthony's otherwise peaceful day

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was about to be interrupted when his daughter Amber started shouting.

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I was sat watching the telly and I heard Amber shout.

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Dad!

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I thought it was just the usual Amber, you know,

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playing with her mate upstairs, and then she shouted again,

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but this time there was panic in her voice

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so I ran upstairs as fast as I could.

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And when I ran in there,

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there was smoke pouring out the side of the Swegway.

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Within seconds, there was a bang and the flame shot up above my head.

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Um...

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I shouted to Amber, "Get me some towels," you know, wet towels.

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That's all I could think of doing.

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Anthony hoped his quick thinking would help to contain the situation.

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But then there was another explosion and that blew the towel off.

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I kept putting towels on. There was about eight towels in the end.

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Every time, there was another explosion.

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They were going off like fireworks, like rockets, and each time,

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the flames were up in the air

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and bits of metal were flying all over the room.

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Within the lithium batteries that power these boards

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are around 20 individual cells the size of AA batteries.

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Anthony was seeing the individual cells

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exploding one by one in his direction.

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I said, "Amber, you need to get out."

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As Amber turned to go,

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it exploded and one of the batteries actually bounced off her leg,

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hit the door and then started a fire just behind me.

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The flames were coming everywhere.

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It was really quite frightening.

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The faulty board had set the bedroom carpet on fire.

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Dad was yelling, "Get water! Get water!"

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All I could see was smoke. It smelled like fire and smoke.

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About the fourth or fifth jug,

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the explosions stopped and it was just sizzling.

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Lots of smoke.

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With it smouldering, I just instinctively grabbed it,

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wrapped it in the towels and ran downstairs

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and threw out in the garden.

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Anthony had done exactly the right thing.

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Whilst water should never be used to extinguish an electrical fire,

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it does work effectively to neutralise

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a lithium-ion battery fire by cooling down the cells.

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Anthony called the fire brigade

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who checked the house to make sure there was no further danger.

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He was finally able to survey the damage

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and the device that had caused it.

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The thought of what it could have done to my family,

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especially if it had been left in, charging overnight,

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I don't know what would've happened

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but I don't think there would have been a house,

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because it was that intense.

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It was frightening.

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I've never, ever gone through anything like that.

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Anthony immediately contacted Sherry Carter

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from Cornwall Trading Standards about his ordeal.

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It's her job to investigate dangerous products

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that have been unwittingly purchased by members of the public,

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but in this case, there wasn't much left to look at.

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All the wires have melted

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that would've gone into each individual battery to charge them.

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The batteries have corroded completely here,

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and then the metal and the plastic have just congealed together

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and there are still batteries

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actually with the plastic melted around them.

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We also have a lot more batteries that came out of this.

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You can see that the debris and the melted coating

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to the plastic that was left.

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This family is extremely lucky that it was caught in time

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and the fire brigade were able to help them.

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A product this dangerous shouldn't carry safety markings.

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If people see CE markings, Kitemarks on products,

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they generally have the right to believe that those are safe,

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or in this particular case, as you can see,

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that's more than likely a counterfeit mark

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and has just been applied to the packaging.

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Sherry is concerned about how many other dangerous hoverboards

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could be coming into the country.

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When a toy like this has such high profile,

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then organised crime and organised criminals, for example,

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will make money.

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So, what happens is they get imported into the UK

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and bought as genuine presents,

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but they are really dangerous items and continue to be recalled.

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Across the world, there have been dozens of reports

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of explosions and fires linked to dangerous hoverboards.

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Big retailers like John Lewis and Halfords

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have recalled all their hoverboards,

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and it's now illegal to ride them on public pavements in Britain.

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But the boards remain popular

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and they're still for sale on the internet.

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A quick search brings up thousands of listings.

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Many of the fakes arrive here by ship at the port of Felixstowe,

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the busiest container port in the country.

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And today, Carol Garrett and her team from Suffolk Trading Standards

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have intercepted a container with a suspicious load.

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And we're just going to wait for the port staff

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to open up the container and check that it's safe for us to go in,

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there are no suspicious gases.

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Gases that are dangerous to breathe can build up inside containers.

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These could come from chemicals in the goods

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being transported or from plastic packaging in the cargo,

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so a probe is inserted into the container

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to check that it's safe to open.

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From here, I can use these bellows to draw air through the tubes

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to test for the gas.

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It's safe, so the team gets the go-ahead

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to enter the container

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where they find thousands of unmarked boxes

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thought to contain hoverboards.

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I can tell you instantly that the external packaging of this

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particular product is identical to the packaging of other ones

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that have been assessed as unsafe.

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Carol has seen these hoverboards before.

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They appear to be the same type as fakes

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that have exploded in unsuspecting consumers' homes,

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but they can be dangerous in other ways.

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A compliant safe plug,

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you should not be able to see any red around the plug.

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The risk with having any of the red showing means

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that you've got a risk of putting your fingers

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around the plug as you put it into the socket

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and the risk of electric shock.

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We have a fake test laboratory mark on it

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for a test laboratory that doesn't exist.

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They will put marks on in the hope that

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that will convince us that the product is compliant.

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The power charger, I know that this, according to the labelling here,

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is identical to a power charger that we've already sampled

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and had tested, and that charger was assessed as unsafe.

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All the indications to date are this is a false CE mark.

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Overall, the CE marking for this as a product

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in its entirety is false, and therefore we would consider that

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to be a fake CE marking and a noncompliance.

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As demand for hoverboards continues,

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Carol Garrett and her team at Felixstowe Port

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are fighting an ongoing battle against the fakers.

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They've seized over 20,000 unsafe hoverboards so far.

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Consumers are at great risk.

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We have seen explosions and major house fires

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as a result of these types of products.

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But might what cause these fake hoverboards to explode?

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-BEEPING

-No, it's failed.

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You're effectively carrying around several hundred small bombs.

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Coming up, we find out just what makes them so dangerous.

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Trading Standards and the police

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are constantly fighting back against the fakers.

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They're trying to track down this kind of fake.

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We recently followed Wolverhampton Trading Standards teams

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on a major operation as they crack down on fake cigarettes,

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but as we found out in the world of fakery,

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there are often some very surprising discoveries.

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It's daybreak in Wolverhampton and teams from Trading Standards

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and the police are gathering for a major operation.

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They're about to launch a crackdown on fake and illegal cigarettes,

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but on a day like this, they have no idea what else they might find.

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What we'll be looking for is counterfeit or fake, illegal,

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non-duty paid tobacco.

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There are over 50 officers here from several different departments,

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including the police, Trading Standards and Immigration,

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because where there's fakery,

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other types of criminal activity may not be far away.

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Come on, guys. Let's go.

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The officers have been split into teams.

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One team is headed up

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by senior Trading Standards officer Stefan Polatajko.

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The other is led by head

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of Wolverhampton Trading Standards Paul Dosanjh.

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We're on our way now to the area of Wolverhampton.

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We've got intelligence generally around the area of fake cigarettes.

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We're particularly on the lookout for specially-made brands

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with a fake market which have been linked with the fact

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that they don't extinguish and they actually raise fire hazards.

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People fall asleep smoking these things

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and they wake up in a blazing inferno.

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But in the search for fakes,

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the teams also have to be prepared to find anything and everything.

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It's a large operation

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because we're looking at those issues of general criminality -

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drugs, general Trading Standards issues and immigration -

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so it's the broad sweep here.

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Today, the teams will be targeting a range of shops

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looking in all the secret places

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where fakers might hide illegal goods.

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OK, well, typically what we find behind the shop counter

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is the usual sort of detritus and mess -

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newspapers, receipt books.

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It's often where we find cigarettes.

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And the fakers can go to great lengths to avoid detection.

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Sometimes the counter will have a false compartment.

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It'll just look part of the shelving,

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but actually what you'll find is tap or a knock of the switch

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will open up a compartment

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which is specifically designed for that concealment.

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To help identify any possible secret hiding places,

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the team are using a special camera

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that allows them to see behind units and into small spaces.

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It's basically a camera on a wire,

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so if there's something like a little alcove that...

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Well, rather than pulling all the shelving out,

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we can just pop it in and see if there's anything there.

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And Buster the tobacco dog is on hand

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to sniff out any illegality.

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The dog showed some interest in these two top shelves...

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..so we'll go through them again.

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So far, the hunt for fake cigarettes hasn't turned up any results,

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but it has uncovered something completely unexpected

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and very suspicious.

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-We've got boxes here with poppy heads on them.

-That's the one.

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So, what are in these bags then?

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-That's poppy bulbs, isn't it?

-Yeah.

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Finding poppy bulbs and a blender in this storeroom is very unusual.

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It's difficult to know what's going on.

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Poppies are a source of opium,

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which is the unrefined part of heroin.

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-This is quite a large quantity, isn't it?

-Yeah.

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Cos that... I would say that bag is also full of it.

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That's actually the poppy itself.

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It's not clear if these husks are from opium poppies.

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In the UK, it's illegal to possess dried seed pods

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and other parts of opium poppies and to extract the opium from them.

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Poppy husks can be used to make poppy tea -

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a drink which is also illegal.

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Drinking it can be lethal.

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In fact, since 2003, it's been linked to the deaths

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of at least eight people.

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-50, 60 bags of this.

-Yeah.

-Maybe more.

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It's a highly unusual discovery

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for a team which set out to find illegal and fake tobacco.

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Investigations are ongoing.

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Large quantities indicate some sort of processing,

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and I don't know what sort you'd do with poppy heads.

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Is that a blender there?

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The way it's been kept at the back in a storeroom that isn't lit

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and the fact that it's quite difficult to get into it

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just makes us slightly concerned about it.

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In another shop, Trading Standards officer Stefan Polatajko

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is still searching for fake and illegal cigarettes.

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Hiya. Good morning.

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And it's not long before they find

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the dangerous fake Jin Ling cigarettes

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that they set out to look for.

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In addition to the hazards of smoking,

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this cigarette will not self-extinguish either,

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so it can result in it being left burning,

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which has happened in somebody's house

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when the house has burned down.

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This fake brand of cigarettes has been linked to the death

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of a woman in Lincolnshire whose house caught fire

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after she fell asleep while smoking.

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And behind the counter,

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the team have found more illegal tobacco products.

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These are German.

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It's from Germany cos the warning signs are in German.

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This is tobacco. This is tobacco blunt. It's a roll.

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-Oh, yeah.

-Yeah.

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It's like pre-rolled and then you put your loose tobacco inside.

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..something like this.

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Because these blunt wraps contain tobacco,

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they must meet strict regulations,

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but these ones don't have the safety warnings required by law.

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They were written in German so they can't be sold in this country.

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While the search for fake and illegal tobacco progresses nearby,

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another team have found a locked door

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and are wondering what's behind it.

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The heavy padlock on this door makes them think

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it could be hiding something they need to see,

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and there's only one way to find out.

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PC Jonathan Peters makes short work of getting in.

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It seems this boarded-up room

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is being lived in and the occupier has left the fire on.

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Even worse, there's a paper bag right next to it

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which could easily have caught fire.

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This flat is clearly not fit for human habitation.

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If you look outside, all the doors and windows were boarded up.

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It doesn't look like a dwelling. Look at the kitchen.

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The window is broken.

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You might never guess from the outside

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that there are in fact people living here.

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The window has been boarded up.

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In fact, there's no glass on the other side of that thing.

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The conditions here are at best unhealthy

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and at worst downright dangerous.

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It's clearly not safe to be renting this out.

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I mean, there's no fire alarm in here. There's no fire exit.

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There's just the one door.

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If there was a fire here, how would somebody get out?

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Teams looking for evidence of fakery can often come across

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other things they hadn't expected.

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Sergeant Jake Flanigan can't help but wonder

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who would choose to live in a place like this.

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In our experience, we say that this has been used by people

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potentially being exploited, not got a work visa,

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being kept in fairly shoddy conditions illegally.

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They don't complain.

0:18:250:18:27

They don't understand the quality of living

0:18:270:18:29

that they are entitled to or should rightly expect.

0:18:290:18:32

They're exploited by unscrupulous landlords.

0:18:320:18:35

And it just goes to show doing this license enforcement activity

0:18:350:18:39

you uncover places like this.

0:18:390:18:41

Back downstairs, Stefan Polatajko and his team

0:18:420:18:44

have found more evidence of fake and illegal tobacco.

0:18:440:18:49

-There's 20 times more than that out there in the bin, right?

-Right.

0:18:490:18:53

And they're all "Cigarettes," "Tar," "Dioxide," "Monoxide."

0:18:530:18:57

They've found shredded cigarette cartons -

0:18:570:19:00

the outer packaging that usually contains individual packets

0:19:000:19:03

of cigarettes.

0:19:030:19:05

-Cardboard out of 200.

-Mm.

0:19:050:19:09

They've just gotten rid of the evidence by shredding it.

0:19:090:19:12

The shredding seemed to be from packets of fake Mayfair cigarettes.

0:19:120:19:17

Even with English warnings, they could be counterfeit.

0:19:170:19:20

Mayfair is a brand that's commonly counterfeited.

0:19:200:19:24

And Buster the tobacco dog is keen to get his nose into the find, too.

0:19:240:19:29

What he's smelling is the shredded packets

0:19:290:19:32

there of the illicit tobacco.

0:19:320:19:33

So, he's just showing interest on there

0:19:330:19:35

cos that will still hold the smell.

0:19:350:19:37

The shreddings will be seized as evidence.

0:19:370:19:40

We have got an indication that the fake cigarettes

0:19:400:19:42

have sort of gone through this premises at some point

0:19:420:19:46

because they're looking like they're sort of very carefully destroying

0:19:460:19:49

potential evidence.

0:19:490:19:51

At the end of a busy day,

0:19:510:19:53

there have been a few successes and a few surprises.

0:19:530:19:56

While the police are still dealing with the mysteries

0:19:560:19:59

of the poppy heads and the illegal dwelling,

0:19:590:20:01

other teams have found more fake and illegal tobacco,

0:20:010:20:04

including a few more unusual products.

0:20:040:20:08

We think it's been quite a good day's work.

0:20:080:20:10

That's just a small sample of our haul today.

0:20:100:20:13

As well as fake cigarettes,

0:20:130:20:15

they found other dangerous substances.

0:20:150:20:17

So, what we've got here is effectively sucking tobacco.

0:20:170:20:20

What you do is you have it in the cavity of your mouth

0:20:200:20:22

between your cheek and your gum.

0:20:220:20:24

There's an outright ban on that because there's a concern

0:20:240:20:27

that prolonged exposure to that tobacco

0:20:270:20:29

in that sensitive part of your mouth will give you oral cancer.

0:20:290:20:32

And it would appear that the fakers went to great lengths

0:20:320:20:35

to hide their contraband goods.

0:20:350:20:37

These are rather mischievously put

0:20:370:20:40

in a Glenfiddich bottle, fake whisky.

0:20:400:20:42

So, perhaps you wouldn't look in there, but if you see,

0:20:420:20:45

you'll see that they're absolutely packed with blunts,

0:20:450:20:48

which are sort of cigar wraps,

0:20:480:20:50

and there are more in the bag that it came from.

0:20:500:20:52

So, again, not concealment in a false wall,

0:20:520:20:56

but certainly concealment in a bottle of spirits.

0:20:560:20:58

And plenty there, so it suggests

0:20:580:20:59

that there's a roaring trade being done.

0:20:590:21:01

The shredded packaging found earlier hints at further attempts

0:21:010:21:04

to conceal the sale of fake cigarettes.

0:21:040:21:08

They have been split up, all that packaging around them,

0:21:080:21:10

and someone has tried to do this so that there's no trace.

0:21:100:21:14

As yet, no charges have been brought in relation to the poppy heads

0:21:140:21:18

discovered in the back of the first shop.

0:21:180:21:21

Trading Standards are still investigating.

0:21:210:21:23

The landlord of the padlocked flat

0:21:230:21:25

was advised that he must make the property safe.

0:21:250:21:28

When the housing team visited later, it was no longer being rented out.

0:21:280:21:32

Earlier, we saw how a fake hoverboard

0:21:390:21:41

put one family's life at risk...

0:21:410:21:43

Every time, there was another explosion.

0:21:430:21:45

They were going off like fireworks, like rockets. It was frightening.

0:21:450:21:48

..and how thousands of fakes are being seized

0:21:480:21:51

by Trading Standards at British ports.

0:21:510:21:54

We have seen examples of products of this type exploding,

0:21:540:21:57

so consumers are at great risk.

0:21:570:21:59

We wanted to find out more about

0:21:590:22:02

what could make a hoverboard so dangerous,

0:22:020:22:04

so we took one to electrical expert Ray Jeffries

0:22:040:22:08

at testing lab Intertek.

0:22:080:22:10

First, Ray takes a look inside the hoverboard

0:22:100:22:14

and specifically the lithium battery that powers it.

0:22:140:22:17

All in all, this looks like a fairly well-made battery pack.

0:22:190:22:23

Does look to be quite well manufactured.

0:22:230:22:26

The battery might look OK, but lithium batteries can explode

0:22:260:22:29

if they're overcharged and that could be caused by a faulty charger.

0:22:290:22:34

So, Ray will carry out an electric strength test

0:22:340:22:37

on the charger that comes with this board.

0:22:370:22:40

The charger or power supply should have insulation

0:22:400:22:43

from the mains supply that would prevent the user

0:22:430:22:46

from getting an electric shock.

0:22:460:22:49

For the charger to pass,

0:22:490:22:50

Ray should be able to send up to 3,000 volts through it

0:22:500:22:54

while the end that plugs into the hoverboard remains safe.

0:22:540:22:57

If it fails, the machine will trip,

0:22:570:23:01

and it means that there is insufficient isolation

0:23:010:23:04

between the mains and the pins here,

0:23:040:23:08

which means that you could get mains on these pins

0:23:080:23:11

with the consequence of possible electric shock or serious fire.

0:23:110:23:16

Time to crank up the voltage.

0:23:180:23:20

So far, so good.

0:23:230:23:26

-BEEPING

-Hello. Failed.

0:23:310:23:34

But all of a sudden, it's game over.

0:23:340:23:37

That failed at around 1,700 volts,

0:23:370:23:40

which is approximately half of what it should be...

0:23:400:23:43

which means it's possible you could get a serious electric shock.

0:23:430:23:48

Further, if you plug this into the actual product itself

0:23:480:23:53

and the breakdown occurred,

0:23:530:23:54

it's possible it could also cause a serious fire

0:23:540:23:56

and a lot of other damage as well.

0:23:560:23:58

And that could mean bad news for the hoverboard battery.

0:23:580:24:03

No matter how good the battery pack is,

0:24:030:24:05

the serious danger here is the charger.

0:24:050:24:08

We saw the breakdown, which could put high-voltage

0:24:080:24:11

onto the terminals of the battery pack

0:24:110:24:14

leading to a serious fire.

0:24:140:24:16

There have been many different theories

0:24:160:24:18

as to why hoverboard batteries have been exploding in family homes

0:24:180:24:22

and out in public across the world.

0:24:220:24:25

But what is clear is the danger if one exploded next to others

0:24:250:24:29

in the cargo hold of a ship or an airplane.

0:24:290:24:32

I just want to try something

0:24:320:24:34

-to see whether or not...

-BEEPING

0:24:340:24:36

-Well...

-OVER SPEAKER:

-'Bluetooth Connecting.'

0:24:360:24:39

That's surprising. It is actually charged.

0:24:390:24:41

What concerns me about that

0:24:410:24:43

is there are international requirements

0:24:430:24:46

for transportation for batteries,

0:24:460:24:49

because lithium batteries can be very dangerous

0:24:490:24:51

in a transportation condition.

0:24:510:24:52

It's thought that fully-charged batteries

0:24:520:24:54

are more dangerous in transit

0:24:540:24:56

if they explode as they contain more energy.

0:24:560:25:00

New regulations state that lithium batteries shipped by air

0:25:000:25:04

should be no more than 30% charged.

0:25:040:25:07

This one could be full.

0:25:070:25:09

I very much suspect that this product has never had

0:25:090:25:12

the batteries tested to the relevant standards.

0:25:120:25:16

Therefore you're effectively carrying around

0:25:160:25:18

several hundred small bombs inside a container.

0:25:180:25:20

We went to see Geoff Leach

0:25:210:25:23

at the International Fire Training Centre

0:25:230:25:25

in County Durham.

0:25:250:25:27

He's an expert in the transportation of dangerous goods.

0:25:270:25:32

Lithium batteries have become the batteries of choice

0:25:320:25:34

to power our laptops and mobile phones and e-readers,

0:25:340:25:37

and when they're manufactured by reputable companies

0:25:370:25:40

to very high standards, the safety records are outstanding.

0:25:400:25:43

Unfortunately, there are a number of batteries out there

0:25:430:25:46

that are poor quality, maybe counterfeit,

0:25:460:25:49

that pose a real danger to us.

0:25:490:25:50

Fake or damaged lithium batteries can become unstable and explode.

0:25:500:25:56

Geoff will run a test that mimics what could happen

0:25:560:25:59

if a lithium battery stored in ship or plane cargo

0:25:590:26:02

develops a catastrophic fault.

0:26:020:26:05

So, in our test today we're going to attempt

0:26:050:26:07

to get it to demonstrate the energy that's contained in these devices.

0:26:070:26:12

If you're thinking of buying a hoverboard,

0:26:320:26:34

the Charted Trading Standards Institute advises extreme caution.

0:26:340:26:39

Remain vigilant at all times

0:26:390:26:41

and never leave the device unattended whilst charging.

0:26:410:26:44

There's a few more cells to go.

0:26:440:26:46

The results today were really quite dramatic.

0:27:000:27:03

The energy released was quite significant.

0:27:030:27:07

We saw a number of cells rocketing from the hoverboard,

0:27:070:27:10

and one can only imagine that if this were to happen

0:27:100:27:12

in perhaps a shipping container with other hoverboards,

0:27:120:27:15

other battery-powered devices,

0:27:150:27:17

or even in the hold of an aircraft,

0:27:170:27:19

clearly that could potentially lead to a catastrophic situation.

0:27:190:27:23

Take a look at this intricate and beautifully handcrafted bead.

0:27:280:27:33

It's also known as a Trollbead,

0:27:330:27:35

and they come in many different shapes and colours and designs.

0:27:350:27:39

It can be worn on a bracelet or necklace.

0:27:390:27:41

Trollbeads can cost well over £200 and lots of people collect them.

0:27:410:27:45

Of course, the fakers know that too.

0:27:450:27:48

So, you would waste your money collecting this one

0:27:480:27:51

because it's a fake.

0:27:510:27:52

As we're about to find out,

0:27:520:27:54

lifelong collectors can still be fooled by the fakes.

0:27:540:27:59

These are Trollbeads.

0:27:590:28:01

They're intricate beads that have soared in popularity

0:28:010:28:04

and now sell in their thousands from leading department stores

0:28:040:28:07

and jewellers across the country.

0:28:070:28:10

Made of glass or precious metals like sterling silver,

0:28:100:28:13

they can be mixed and matched to create their own individual pieces.

0:28:130:28:18

Sophie Lilith from Glasgow

0:28:180:28:20

and Sandra Pickthall from West Sussex

0:28:200:28:22

are both fans of Trollbeads.

0:28:220:28:25

This is my collection of Trollbeads.

0:28:250:28:28

Treated myself to this box for Christmas cos I had so many.

0:28:280:28:32

I've been collecting for about four years now, roughly,

0:28:320:28:36

and as for how many, I've never actually counted them.

0:28:360:28:40

Over 100, certainly.

0:28:400:28:41

Amongst the most popular bead designs are the animals

0:28:410:28:44

which come in pairs - head and tail - like this fish.

0:28:440:28:49

Sandra already has the cat set,

0:28:490:28:52

but she recently bought another that she found online.

0:28:520:28:55

However, when it arrived, something wasn't quite right.

0:28:550:29:00

These are what came in the post, and it's completely wrong.

0:29:000:29:05

I don't even know whether it's silver or not.

0:29:050:29:08

Sandra has doubts about the cat beads, clearly,

0:29:080:29:12

and they're leading her to question some of the other beads

0:29:120:29:15

she's bought from the same online seller.

0:29:150:29:17

Unfortunately, I bought three other beads.

0:29:170:29:20

I have no way of telling whether these are fake or genuine.

0:29:200:29:24

Sophie has also become concerned about two of her Trollbeads

0:29:250:29:30

which are shaped like trees.

0:29:300:29:32

They've got seams in the silver where it's been cast,

0:29:320:29:38

which Trollbeads don't have.

0:29:380:29:40

The colour is different between the two metals,

0:29:400:29:43

and worst of all, the chain does not even fit through this one.

0:29:430:29:51

The first Trollbead was designed in 1976 by a Danish silversmith.

0:29:510:29:57

It was decorated with troll faces,

0:29:570:29:59

and as the collection grew, the name stuck.

0:29:590:30:04

Today, there are hundreds of different designs

0:30:040:30:06

costing from around 30 to over £1,000 each.

0:30:060:30:10

But like any successful brand, they have a huge problem with fakes.

0:30:100:30:17

Pam Aujla is the managing director of Trollbeads in the UK.

0:30:170:30:23

The danger is that you get something that's substandard,

0:30:230:30:26

it's not made to the same quality, it's not using genuine materials.

0:30:260:30:31

It could be using base metals as opposed to sterling solid silver.

0:30:310:30:37

It's not guaranteed, obviously, to last.

0:30:370:30:40

The only way Sandra and Sophie can find out the truth

0:30:400:30:44

about their Trollbeads is to have them verified by an expert,

0:30:440:30:48

so today they've come to the Trollbeads store here in York

0:30:480:30:51

to show them to Pam.

0:30:510:30:53

-Hi.

-Hi. Very nice to meet you.

-Pleased to meet you.

0:30:530:30:55

First, Pam examines Sandra's beads, starting with the cat.

0:30:550:31:00

-This one definitely doesn't look right.

-No.

0:31:000:31:03

On the back of this, you can see how it's quite smooth,

0:31:030:31:07

-so what we do is we finish off all of our beads by hand.

-Oh, right.

0:31:070:31:11

So, the little details that you get are quite difficult to replicate.

0:31:110:31:16

To be completely sure,

0:31:160:31:18

Pam compares the weight of Sandra's beads

0:31:180:31:20

with one from the store.

0:31:200:31:22

We take the top and the bottom of the cat.

0:31:220:31:26

You can see that's 8.7.

0:31:260:31:27

And we take the top and the bottom...

0:31:290:31:32

..cat from the store.

0:31:330:31:35

So, that's 10.9.

0:31:350:31:38

I'm really sorry to say that this is a fake.

0:31:380:31:41

-Really?

-Yep.

0:31:410:31:45

Sandra's beads are more than 20% lighter than the ones from the store

0:31:450:31:48

which confirms they must be fake.

0:31:480:31:52

And Pam has her doubts about what the second bead is made of.

0:31:520:31:55

If it's not silver, it could contain potentially harmful metals.

0:31:550:32:01

You do get quite a lot of people who are actually allergic

0:32:010:32:04

to base metals, so if you don't get solid silver,

0:32:040:32:07

that can also cause people issues with skin irritations.

0:32:070:32:11

Pam has got bad news for Sandra about all her beads.

0:32:120:32:17

All of these pieces are fake.

0:32:170:32:20

I don't even know if they're worth anything as scrap metal.

0:32:200:32:24

Sophie is hoping for better news with her beads.

0:32:240:32:27

So, this is the one that you bought.

0:32:270:32:30

This one is 6.6.

0:32:300:32:33

The one from the store on, it's 9.7.

0:32:330:32:37

-So, a huge difference.

-Mm.

0:32:370:32:39

I'm really sorry, Sophie, but these are both fakes.

0:32:390:32:44

It's a frustrating result for all concerned.

0:32:450:32:49

It's always really, really difficult

0:32:490:32:51

when you have to break news like that to customers

0:32:510:32:54

who love the brand and just want to get the genuine product.

0:32:540:32:59

Sandra and Sophie's beads are definitely fake,

0:32:590:33:02

but what are they actually made of?

0:33:020:33:04

To find out, we took them to

0:33:050:33:07

The Goldsmith's Company Assay Office,

0:33:070:33:09

which has been hallmarking and testing precious metals

0:33:090:33:12

for over 700 years.

0:33:120:33:14

The tests will be carried out by head of training Dave Merry,

0:33:150:33:19

and he's already spotted signs the beads may not be

0:33:190:33:23

the sterling silver they claim to be.

0:33:230:33:25

It's quite yellowy,

0:33:270:33:28

which straightaway starts to give us worry.

0:33:280:33:31

Some of the lesser metals are a more yellowy colour

0:33:310:33:34

rather than that typical bright silver colour.

0:33:340:33:36

If the beads aren't sterling silver,

0:33:380:33:40

who knows what they could be made of?

0:33:400:33:43

Sometimes they use quite hazardous materials,

0:33:430:33:46

and in the past we have seen things like silver-plated lead products,

0:33:460:33:51

and obviously lead is very poisonous.

0:33:510:33:54

But obviously things like heavily nickel-plated

0:33:540:33:57

on the surface, so you're obviously

0:33:570:33:59

wearing the nickel next to your skin.

0:33:590:34:01

60% of women are hypersensitive to nickel in the UK,

0:34:010:34:05

so straightaway we have health hazards there as well.

0:34:050:34:09

To find out if these beads do contain any harmful metals,

0:34:090:34:13

Dave uses a special X-ray machine to analyse each one.

0:34:130:34:18

Each of these peaks represents a different metal.

0:34:180:34:21

If these Trollbeads are genuine, they'll be made of sterling silver,

0:34:210:34:25

but Dave's tests quickly show that they aren't.

0:34:250:34:28

They're fakes.

0:34:280:34:30

The yellowy ones are actually brass.

0:34:300:34:33

They have just a little trace element of nickel in them as well.

0:34:330:34:36

Not sterling silver in any shape or form. Completely fake.

0:34:360:34:40

Only one bead, the daisy, contained silver,

0:34:420:34:45

and then it was only a tiny trace.

0:34:450:34:47

The rest are all 100% base metals...

0:34:470:34:51

worth only a tiny fraction of the hundreds of pounds

0:34:510:34:54

Sandra and Sophie paid for them.

0:34:540:34:55

I'm cross with myself as much as anything. I'm angry.

0:34:570:35:00

I honestly thought that what I bought was genuine.

0:35:000:35:04

It's not a nice feeling thinking there are people out there

0:35:040:35:07

exploiting other people's good nature.

0:35:070:35:10

Brad Pitt, Johnny Depp, Kate Moss, David Beckham,

0:35:160:35:19

even the great Steve McQueen - they've all worn one of these.

0:35:190:35:22

It's a Belstaff jacket.

0:35:220:35:24

The brand started life as all-weather gear

0:35:240:35:26

for motorcyclists, but now it's a fashion icon,

0:35:260:35:29

and I've got one too.

0:35:290:35:30

Well, not quite. This is a fashion faux pas, a fake.

0:35:300:35:33

And as we found out, even fans can be fooled.

0:35:330:35:37

It's an iconic brand that's become a great British success story.

0:35:430:35:48

This is the classic kind of motorcycle dispatch riders coat.

0:35:480:35:53

From humble beginnings,

0:35:530:35:55

the Belstaff label is now synonymous with celebrity, glamour

0:35:550:35:58

and a sense of adventure.

0:35:580:36:00

'I'm falling up.'

0:36:020:36:04

A-listers like David Beckham and Liv Tyler

0:36:050:36:08

are all happy to promote them.

0:36:080:36:09

This is the iconic Trialmaster, as worn by Steve McQueen.

0:36:100:36:16

Douglas Gunn is a vintage clothing expert

0:36:160:36:19

who has charted the brand's rise through the years.

0:36:190:36:22

As Belstaff grew from the '20s,

0:36:220:36:24

straightaway it really adopted quite a celebrity customer base,

0:36:240:36:29

starting from really the first generation of aviators

0:36:290:36:32

right through to Steve McQueen in the '50s.

0:36:320:36:34

Vintage Belstaff jackets are a collector's item

0:36:360:36:39

and can go for thousands of pounds at a time.

0:36:390:36:43

Little surprise then that the fakers

0:36:430:36:45

are now trying to capitalise on the premium that fashionistas pay

0:36:450:36:48

to own a jacket like this...

0:36:480:36:50

..as Darren Williams from Wales discovered.

0:36:520:36:55

I started collecting jackets many years ago

0:36:550:36:58

and it's just escalated from there.

0:36:580:36:59

You buy one, you buy another.

0:36:590:37:01

Then before you know it,

0:37:010:37:02

you've got a wardrobe full of jackets.

0:37:020:37:05

New Belstaff jackets cost from around £400 for a waxed cotton one

0:37:050:37:10

and go up into the thousands for leather.

0:37:100:37:13

Darren wanted a new jacket

0:37:130:37:15

so went online to look for a discount.

0:37:150:37:17

I think I paid around £300 for it.

0:37:170:37:20

I was over the moon with it. Very happy.

0:37:200:37:22

The stitching was perfect, the fit was nice on it.

0:37:220:37:25

Everything about it pointed to it being the real deal, you know.

0:37:250:37:28

I was very happy with it.

0:37:280:37:30

These jackets can be customised by the wearer,

0:37:300:37:33

so Darren decided to buy a detachable inner liner to put in it.

0:37:330:37:37

So, I got in touch with this guy from Italy

0:37:370:37:39

and he said, "Send me a photo of the jacket you've bought."

0:37:390:37:43

I sent him a photo and he came back to me literally within an hour.

0:37:430:37:45

He said, "Your jacket's a fake."

0:37:450:37:48

The expert explained that the serial number

0:37:480:37:50

on Darren's jacket ending 0133 was a known fake.

0:37:500:37:55

He said they're renowned for being fake jackets.

0:37:550:37:57

The fakers use this serial number

0:37:570:37:59

which obviously should be individual to every jacket.

0:37:590:38:02

A worried Darren went online to see if he could verify

0:38:020:38:05

what the expert had told him.

0:38:050:38:08

So, I did a bit of looking about to see the sort of jackets

0:38:080:38:10

that I'd been sold, and there was about five or six on there

0:38:100:38:14

with 0133 - the same number that I had on my jacket.

0:38:140:38:17

Darren had lost hundreds on a fake high-end jacket

0:38:180:38:21

that on the outside looked almost as good as the real thing.

0:38:210:38:24

I was annoyed with myself more than anything when I found out

0:38:240:38:27

that it was fake because I didn't do my homework.

0:38:270:38:30

People are getting ripped off.

0:38:300:38:32

You're buying counterfeit goods

0:38:320:38:34

when you think you're getting the real thing.

0:38:340:38:36

The genuine jackets aren't just a fashion statement.

0:38:360:38:38

They're designed to be waterproof.

0:38:380:38:40

The waterproof, waxed-cotton fabric in the jackets

0:38:420:38:45

comes out of this British Millerain factory in Yorkshire.

0:38:450:38:49

The company is a British manufacturing success story,

0:38:490:38:52

with over 50 employees.

0:38:520:38:54

James Keeble is sales director.

0:38:540:38:57

We start with the finest quality cotton which is woven

0:38:570:39:00

to strict specifications

0:39:000:39:02

to ensure that it has good resistance to tearing.

0:39:020:39:05

It then moves into the dyeing where we have to dye the fabric

0:39:050:39:08

to Belstaff's standard shades.

0:39:080:39:11

Once the fabric is dyed, the wax is impregnated into the cotton yarns

0:39:110:39:15

under high temperature and pressure which gives the fabric

0:39:150:39:18

its water resistance.

0:39:180:39:20

Getting the waxing process right

0:39:210:39:24

is crucial to make a jacket waterproof -

0:39:240:39:26

a fact lost on the fakers.

0:39:260:39:28

This is one of the steps where a faker or copycat can get it wrong

0:39:280:39:32

in the manufacturing process.

0:39:320:39:33

If they do not use the correct form of wax,

0:39:330:39:36

then the finished article will not have

0:39:360:39:38

the correct weather-resistant properties.

0:39:380:39:41

The wearer will get wet when it rains and also the jacket

0:39:410:39:43

can actually have quite a pungent diesel-like aroma.

0:39:430:39:47

Gavin Haig is the CEO of Belstaff.

0:39:480:39:52

He showed us the difference

0:39:520:39:53

between the genuine article and the fakes.

0:39:530:39:56

Three jackets here. Just have a look at them.

0:39:560:39:58

This one, believe it or not, is from the 1970s.

0:39:580:40:02

That's what you should expect from a Belstaff jacket.

0:40:020:40:04

This is new. High-quality wax cotton, highly resistant.

0:40:040:40:08

You look at the sleeves, which have this very ergonomic shape

0:40:080:40:10

so when you're sitting on the motorbike

0:40:100:40:12

it's in the right shape.

0:40:120:40:13

And you'll still have it in 50 years' time.

0:40:130:40:16

Third on the rail is a fake leather jacket

0:40:180:40:20

that's been sent in by a customer

0:40:200:40:22

who thought they were getting the real thing.

0:40:220:40:25

If you look at the sleeve, this is a straight shape.

0:40:250:40:28

In fact, believe it or not, the zippers are on the inside,

0:40:280:40:32

and on every motorbike jacket,

0:40:320:40:33

you'll have the zippers on the outside for function.

0:40:330:40:37

So, a very basic mistake in terms of a counterfeit.

0:40:370:40:40

But it's the quality more than the design of this fake

0:40:400:40:42

that's got Gavin worried.

0:40:420:40:44

If you look at the quality of the leather,

0:40:450:40:48

this almost feels like plastic. It's rubbish.

0:40:480:40:51

This is partly glued, not stitched. Probably if I...

0:40:510:40:54

Yeah, there you go. That easy.

0:40:540:40:57

It's like paper.

0:40:570:40:59

And I look at the inside,

0:40:590:41:00

look at the cheapness of the filler that's inside this jacket.

0:41:000:41:04

It's a very, very poor make.

0:41:040:41:07

There are so many of the fake jackets for sale

0:41:070:41:09

on the internet that Belstaff has drafted in help

0:41:090:41:12

from brand protection company MarkMonitor.

0:41:120:41:17

Jerome Sicard is regional director.

0:41:170:41:20

So, the first job when you start a project like this

0:41:200:41:23

is to scan the internet, identify where the brand is exposed

0:41:230:41:26

and where the consumer is potentially at risk.

0:41:260:41:28

So, we do that for Belstaff across all kinds of websites,

0:41:280:41:31

and recently we started doing the same job across social media.

0:41:310:41:35

Over 2,000 websites selling fake clothes have been shut down,

0:41:360:41:41

and in a huge win against the fakers,

0:41:410:41:44

Belstaff was recently awarded over 42 million in damages.

0:41:440:41:49

We found a group of sites owned and managed

0:41:490:41:52

by one unique organization that was running 800 websites,

0:41:520:41:57

so that's quite phenomenal.

0:41:570:41:59

And it gives you good insight into not only how profitable

0:41:590:42:02

a business it is but also how confusing it might be

0:42:020:42:05

for the consumer because if there's 800 websites

0:42:050:42:07

selling fake products out there,

0:42:070:42:09

it becomes very, very difficult for a consumer

0:42:090:42:12

to make a decision as to whether he's on a legitimate

0:42:120:42:15

or a website that sells fakes.

0:42:150:42:17

Jerome knows wherever there's a successful brand,

0:42:170:42:20

the fakers will follow.

0:42:200:42:21

I don't think it's the kind of problem that disappears completely.

0:42:210:42:24

At the end of the day,

0:42:240:42:26

counterfeiters will follow the money trail.

0:42:260:42:28

If a brand is successful,

0:42:280:42:30

they will tend to try and replicate that.

0:42:300:42:33

Company boss Gavin knows that the fakes

0:42:330:42:35

are damaging British business and traditional craftsmanship.

0:42:350:42:39

He wants to protect the people who've made the company a success.

0:42:390:42:44

We have families who have over six generations

0:42:440:42:46

generating the know-how to build these products.

0:42:460:42:49

We have people on our team who have poured their energy into it,

0:42:490:42:53

so if I find that someone is selling under our name

0:42:530:42:56

with our logo on it, it is illegal,

0:42:560:42:58

it affects our brand reputation

0:42:580:43:00

and I get very passionate about that.

0:43:000:43:02

That's all from Fake Britain. Goodbye.

0:43:070:43:10

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