Episode 5 Fake Britain


Episode 5

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Transcript


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Welcome to a world where nothing is as it seems.

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Welcome to Fake Britain.

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-Police!

-SHOUTING

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-Get down! Get down!

-Get on the floor now.

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Put your hands behind your back now.

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Here at the Fake Britain house,

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we'll reveal the fakes that are flooding the market,

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conning people like you and me and making money for the criminals.

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We'll investigate the fraudsters

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who are selling us something that isn't real and could be dangerous,

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and we'll help you avoid falling for a fake.

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Today on Fake Britain,

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the fake taxis putting passengers in danger...

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He wasn't a good driver at all

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and I think he was taking risks with our lives.

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..the fake celebrity endorsements tempting shoppers into spending,

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and losing, hundreds of pounds...

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How I felt was they literally mugged me,

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pulled out my purse from my bag and took the money.

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..fakes in the frame -

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the camera equipment that isn't what it seems...

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I couldn't believe it. They said, "Do you know this camera's a fake?"

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..and the faker who cashed in on Cornish art.

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That one was priced at £20,000 to £30,000.

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If you're planning to take a minicab,

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there are some things you can check to make sure it's safe.

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Does the vehicle have a taxi licence?

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Does the company have an operator's licence?

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And does the driver have a private hire licence?

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In many parts of the country,

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you can now do these checks with the authorities easily online.

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And it's worth checking. Look at this.

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It's a booking form from a cab company.

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It says, "Fully licensed and insured for private hire."

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But those claims are fake.

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Fake minicabs across the UK are putting people's lives at risk.

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There are now around a quarter of a million vehicles

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with taxi licences on our roads.

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About a third of those are hackney carriages, or taxis,

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but 150,000 of them are private hire vehicles, or minicabs.

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As Sarah Thompson from Northamptonshire found out,

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some of those minicabs are fake,

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unlicensed and potentially dangerous.

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One night, Sarah was out with her friends in Birmingham.

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We went out on the Saturday night, were staying at a hotel

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and I got a lot drunker than I was expecting to get.

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I thought it was best that I go home to the hotel, sleep it off.

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Thinking she was doing the right thing,

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Sarah headed for a taxi rank and found a minicab.

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I asked them to take me back to the hotel

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cos I thought it'd be safer to get into a taxi

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than try and find my way home walking.

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But the minicab driver didn't take her straight back to the hotel.

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Instead, he pulled up on a side road.

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I remember him climbing over into the passenger side

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and leaning over me, started kissing me

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and I remember gripping the seat just thinking,

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"I need to just let what happens happen

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"cos I'll probably end up worse if I try and fight him."

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Sort of froze in fear.

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Sarah was seriously assaulted by the minicab driver,

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but she managed to escape.

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So, I got out of the taxi

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and I was just walking up the street in a bit of a daze,

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and then that's when it hit me. I started running and panicking

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and I saw this car coming down towards me,

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so I ran out in the road in front of that to make it stop,

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and two girls got out of the back and they helped me,

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and I told them what had happened and they called the police.

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I started panicking then that I didn't know what had happened

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cos I couldn't remember it all.

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I don't remember anything till I woke up

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and there was all these police officers and paramedics around me.

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Sarah's attacker was driving an unlicensed minicab.

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He was caught and jailed for five years.

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But there are other risks that come with fake minicabs,

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from being overcharged to being driven in a car that's uninsured.

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In Birmingham, it's PC Dave Humpherson's job

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to keep minicab passengers safe.

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Tonight, he's leading Operation Amethyst,

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which is tasked with cracking down on private hire vehicles

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that are operating illegally.

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PC Humpherson is concerned that some minicab drivers

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might be using fake plates.

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They may be a revoked-licence driver

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that, at some stage, has been caught for an offence,

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no longer have a licence.

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So, what they will do is they will get hold of some either fake plates

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or they may have stolen some plates. They'll put them on the vehicle.

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Straight away, it looks like a licensed vehicle

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and they will take journeys.

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Members of the public aren't going to look at those plates,

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or they may look at the plates and not question the driver.

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They're just happy that, "Well, I'm getting in a vehicle and I'm getting home."

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Tonight, the officers are patrolling the streets

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in search of fake and illegal minicab drivers.

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I'm going to drop two officers off on foot

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and I'm going to get into a position

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where I can observe them approaching vehicles.

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The undercover officers pretend to be late-night partygoers

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in search of a cab.

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The one that takes their fare doesn't know

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that he'll shortly be pulled over by a police bike.

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Alpha one. Subject vehicle is a silver Mercedes.

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No deviation. Speed - 30. Newhall Street.

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The driver was later questioned and it was discovered

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he was operating in the wrong county, which is illegal.

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Later, another team stops a second minicab driver

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who's found to be taking illegal fares.

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'Can you just follow me, at the roundabout,

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'just back into Morrisons and stop there?'

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He knows there's some money to be made. It's very easy money.

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He'll take them. He'll take the risk.

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And, unfortunately, on this occasion for him,

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it's police officers that he's picked up.

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We've caught four pliers so far tonight.

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We've only been out a few hours. No fake plates that we're aware of.

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I've got no doubts that there are people about in this city tonight.

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It's a good result for the team

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tasked with catching illegal minicabs.

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They know that the fakes are out there.

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In Bradford, Josh Ripley was violently beaten unconscious

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after getting in to a fake minicab.

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And one night, PC Jason Dooley came face-to-face with one.

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He saw a minicab being flagged down by passengers and taking the fare.

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Plying for hire is illegal,

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so PC Dooley followed the car on his police bike

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and pulled over the driver.

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Spoke through the open window

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and I just asked, "Lads, have you booked this taxi?"

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And they both said, "No, we're just doing it now."

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I've then asked them to get out of the taxi cos it's not booked

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and the driver's committing an offence.

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I've then told the driver to follow me.

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But the minicab driver had other ideas and sped off,

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leaving PC Dooley no option but to give chase.

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Heard a wheel spin.

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He then went the wrong side of the road through a No Entry sign.

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When he got to the dual carriageway, he slowed down.

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I think he realised that, "I'm not getting away from

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"a police motorcyclist, so I'm just going to give up."

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And that's when I've arrested him for dangerous driving.

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PC Dooley was about to discover that this minicab driver

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wasn't all he appeared to be.

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He had taxi plates on the car.

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It was emblazoned with taxi door numbers.

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I assumed it was a legal taxi.

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But after arresting the driver, the truth emerged.

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The plates displayed were expired and they weren't in his name.

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Mr Elahi wasn't a taxi driver. Mr Elahi's car was not a taxi.

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He'd stuck these stickers on his vehicle

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to give the impression to members of the public

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that it was a private hire vehicle.

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But when we interviewed Mr Elahi,

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he stated that it was a one-off, that he had only done it once,

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but we proved that it was numerous times -

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possibly near to 100 times - he was using this vehicle as a fake taxi.

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Fake cab driver Babu Elahi admitted dangerous driving,

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fraud by false representation and driving without insurance.

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He was jailed for four years, suspended for two years,

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and banned from driving for 12 months.

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As far as PC Dooley is concerned, this is just the tip of the iceberg.

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In one year alone, around 100 drivers in Birmingham

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have been prosecuted and banned from the roads

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or given six penalty points with fines approaching £2,000.

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There are fake taxis out there.

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If you get into the rear of a fake taxi,

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they are not checked, they are not monitored,

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so they could be anybody, and it's a danger to the public.

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Coming up, we see how Trading Standards in the South West

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cracked their largest ever fake minicab case.

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It's a massive deception.

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The work involved in producing these fake logs is enormous.

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Celebrities sell, and they get everywhere.

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You'll find them endorsing everything from cars to crisps,

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teabags to trainers, all in the hope that we'll buy the product

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because we're convinced that if they like it, it must be OK.

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Perhaps some of their magic may rub off on us.

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But if you're impressed that someone you admire endorses a product

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and you decide to buy,

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can you be sure the celebrity actually has anything to do with it?

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What if the endorsement is a fake?

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This is a genuine advert for a well-known bank

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featuring Olympic athlete Jessica Ennis-Hill

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and racing driver Jenson Button. You name the celebrity

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and the chances are their face is being used in an advert like this.

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More than a quarter of shoppers have bought something

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because it was being promoted by a well-known personality.

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And one such shopper is Tanya Worsfold

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from Clackmannanshire in Scotland.

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She'd been thinking about going on a diet when, one day,

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she saw an advert online about a slimming supplement

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called raspberry ketones.

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It was accompanied by a picture of comedian Dawn French.

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And I really like Dawn French. I've followed her for years.

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As a comedian, I think she's brilliant,

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and I'd been to see her recently in her show,

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and it was about her losing weight and what she'd done.

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The supplements raspberry ketones are a natural plant extract.

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Some people think they help with slimming,

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and they're widely available in high-street health-food shops.

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The advert suggested that the supplements

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had helped Dawn French to lose weight,

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and a trial pack was being offered at 50% off the normal price.

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What it suggested was that Dawn French was

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endorsing the product and that, you know,

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she'd used that same product to help her with weight loss.

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Tanya had never bought supplements online before,

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but because they appeared to be recommended

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by a famous figure that she respected,

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she decided to give them a go.

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Well, it certainly makes you think, "Oh, if Dawn French is using it,

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"it must be all right, then, cos she was looking so good."

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So, Tanya bought the supplements.

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When they arrived, she started to take them,

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but after taking a closer look, she began to have doubts.

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They looked cheap and the labels weren't put on straight

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and I just thought, "You know, I've bought something over the internet.

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"It could be anything. It could be rat poison."

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Tanya decided to stop taking the pills

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and thought no more about them.

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She assumed she'd lost a bit of money on a one-off bad purchase,

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but a few weeks later, she received a parcel.

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I got, through the post, another packet of the vitamins -

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two packs - with a bill saying I think it was £80.

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I thought, "Oh, God!"

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Tanya phoned the company to tell them they must have made a mistake.

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And they said no, this was right,

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that I had signed up for a 12-month supply.

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I said, "Well, I didn't," and they said,

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"Well, you didn't read all the terms and conditions."

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Having been lured in by a supposed endorsement from Dawn French,

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Tanya now found herself caught in a so-called subscription trap.

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Customers are hooked in with a free trial or discount for a product,

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but if the trial isn't cancelled within a certain time,

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the company starts to take regular payments

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from the target's bank account.

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I don't even remember ticking a box, but I must have done.

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I certainly had no idea it was for any length of period.

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I thought it was a one-off purchase.

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I thought the bottle was valued at a tenner

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and they were giving it to you for 50%.

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Worried about losing even more money,

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she contacted her bank and cancelled the direct debit,

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but by now, the company had taken over £300 from Tanya,

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which she still hasn't recovered.

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When I realised how much money they were taking out,

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I just felt like I'd been mugged.

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How I felt was I was walking along the street,

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they literally mugged me,

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pulled out my purse from my bag and took the money.

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Tanya had fallen for pills which, it was falsely claimed,

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were being promoted by one of her heroes.

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I realised that the endorsement was fake

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and, yes, you know, it couldn't have been anything

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to do with Dawn French. It was just a con.

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But Tanya's not the only shopper

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to have fallen for a fake celebrity endorsement.

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Mike Andrews from the National Trading Standards

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eCrime Team is leading a crackdown on subscription traps,

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many of which lure in their targets

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with photos of celebrities who haven't endorsed the products.

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Some of the celebrities we've seen used in subscription traps -

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Kate Middleton, some famous American celebrities

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like Kim Kardashian, Christina Aguilera.

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The latest intelligence and reports we have suggest that

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the total loss does run

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into millions and millions of pounds a year.

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We're aware of one bank that reported

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that 37,000 of their consumers have been the victim

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of some sort of subscription trap,

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so that puts into context the scale of the problem.

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These traders are making a significant profit

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out of these scams.

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Dawn French's agent told Fake Britain that...

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But Dawn French is just one of many celebrities

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having their identities faked by companies

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who are trying to sell products.

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Lorraine Kelly and Fern Britton have been quick to issue public denials

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after their images were used without their consent to peddle products.

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Some celebrities have even had their identities faked

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by criminals out to commit fraud.

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Finance expert Martin Lewis is the founder

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of the MoneySavingExpert.com website.

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His advice is trusted by millions of consumers,

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and because of that, he's a regular target for the fakers.

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I've had problems for years with people knocking on people's doors

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or calling them up pretending to have some form of linkage with me

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or with MoneySavingExpert.com.

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Recently, fraudsters actually pretended to be Martin

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in order to persuade pensioners to hand over their money,

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either to get tax rebates that didn't exist

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or to protect themselves against a fraud that hadn't even happened.

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This is pure fakery. They were using my name,

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they were using MoneySavingExpert.com's name

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because we're trusted,

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to try and get into vulnerable, elderly people's houses,

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the type of people I spend my life campaigning to protect.

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It makes me feel physically sick.

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Given the tens of thousands of pounds that have been stolen

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from people who thought they were dealing with Martin,

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he wants to warn the public not to take everything at face value.

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It's very easy to believe people

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when they knock on your door and say,

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"I've been sent by an organisation

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"like Money Saving Expert or Martin Lewis.

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"You've heard what he says on the TV and radio.

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"You know, he supports exactly what we're doing."

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Well, unfortunately, whatever that endorsement is,

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remember this is a salesperson, or, potentially, even worse -

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a fake salesperson, a scammer, trying to get your money.

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Anybody knocking on your door, calling you up

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saying they represent me or this website is a liar.

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Whether it is to push a product or a scam,

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using fake celebrity endorsements on social media

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to convince consumers to part with money is now a real threat.

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Many adverts are being endorsed by fake tweets,

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like this one purporting to be from none other

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than the Duchess of Cambridge herself.

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Rest assured, neither she nor any of the other stars featured here

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are linked, in any way,

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with the products they appear to be promoting.

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Of course, it's all fake

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and it's all designed to try and get the consumer enticed onto the site

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where they'll be parted with their hard-earned money.

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Even entire magazines have been faked

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to give some health products an air of respectability,

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in this case, a fake Women's Health article.

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So, this particular website here,

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it's designed to look like editorial content

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from quite a popular women's monthly magazine, Women's Health.

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So, it's got a logo towards the top of the screen

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all designed to look like genuine, but, actually, it's a fake website

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and if you look at the giveaway at the top in the web address -

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ConsumerHealthReports.biz -

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it's actually nothing to do with Women's Health magazine at all.

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For customers like Tanya,

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being targeted by a fake celebrity endorsement

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has cost her more than just money.

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It was really highly unpleasant,

0:18:040:18:07

and it wasn't so much about the loss of the money, although that hurt,

0:18:070:18:10

it was the fact that you'd been so conned.

0:18:100:18:13

You just felt you'd completely lost the money to thieves.

0:18:130:18:15

You know, just...

0:18:150:18:17

You know, you felt stupid and robbed.

0:18:170:18:20

Earlier on Fake Britain, we saw how fake minicabs on British roads

0:18:280:18:32

are putting passengers in extreme danger.

0:18:320:18:35

Mr Elahi wasn't a taxi driver. Mr Elahi's car was not a taxi.

0:18:360:18:41

In Cornwall, Norman Roper and his wife Eleanor

0:18:430:18:46

were about to find themselves embroiled in one of the largest ever

0:18:460:18:49

fake taxi cases seen by Trading Standards.

0:18:490:18:53

Norman has limited mobility,

0:18:530:18:55

and so has to take minicabs to the airport when he goes on holiday.

0:18:550:18:59

We were planning to go to Florida,

0:18:590:19:03

and travelling from Cornwall to Gatwick is quite a job.

0:19:030:19:09

We wanted to find a local firm.

0:19:090:19:11

Norman needed a reliable minicab

0:19:120:19:14

with enough space for his scooter and luggage.

0:19:140:19:18

He found a company called Cornwall Flight Connections,

0:19:180:19:21

which also went by the name of Chy-Meor Flight Connections,

0:19:210:19:25

not to be confused with any company of a similar name.

0:19:250:19:28

One of the questions we asked was

0:19:280:19:31

do they carry wheelchairs and mobility scooters?

0:19:310:19:36

And they assured us they did.

0:19:360:19:38

I'd read the advert and I'd seen that they were VAT registered.

0:19:380:19:43

It all seemed quite legitimate.

0:19:430:19:46

Getting to Gatwick Airport in a minicab would be expensive.

0:19:460:19:50

Norman was quoted £400, but he was willing to pay that

0:19:500:19:54

for the peace of mind provided by a professional driver

0:19:540:19:57

in a spacious car.

0:19:570:19:58

The minicab arrived

0:20:000:20:01

in the early hours of the morning of their holiday,

0:20:010:20:04

but it wasn't quite the ride that Norman had been expecting.

0:20:040:20:07

I was disappointed with the condition of the vehicle.

0:20:070:20:11

It was, I would say, scruffy, and when he opened the boot,

0:20:110:20:17

it was full of his own personal belongings -

0:20:170:20:21

golf clubs, suitcase.

0:20:210:20:23

It made loading our luggage quite difficult.

0:20:230:20:26

Norman struggled to fit the mobility scooter into the cab,

0:20:270:20:31

leaving only one option for the disappointed couple.

0:20:310:20:34

In fact, my wife was in the back seat of the vehicle with luggage

0:20:340:20:39

and I sat in the front passenger seat.

0:20:390:20:42

Didn't seem right.

0:20:420:20:43

It didn't seem the way I would expect

0:20:430:20:46

a chauffeur-driven taxi to be.

0:20:460:20:49

Despite the crowded journey to the airport,

0:20:490:20:51

the couple went on to enjoy a great holiday together.

0:20:510:20:55

Upon their return, they were collected by a car

0:20:550:20:58

from Cornwall Flight Connections.

0:20:580:21:00

Again, it was scruffy, but that was to be the least of their worries.

0:21:000:21:04

He spent a lot of time on the phone -

0:21:040:21:07

using a mobile phone -

0:21:070:21:10

and also reading documents on the passenger seat of the car

0:21:100:21:15

while he was driving at 70mph, 80mph

0:21:150:21:19

and wandering in and out of his lane.

0:21:190:21:22

That worried me. He wasn't a good driver at all.

0:21:220:21:26

He shouldn't be driving a taxi.

0:21:260:21:28

He was taking risks,

0:21:280:21:30

and I think he was taking risks with our lives.

0:21:300:21:33

Had there have been an accident,

0:21:340:21:36

we would have been in real difficulty.

0:21:360:21:40

It was a very distressing journey for Norman and his wife,

0:21:400:21:44

but it turned out Norman wasn't the only passenger

0:21:440:21:47

that the minicab firm had taken for a ride.

0:21:470:21:50

A few miles away at Cornwall county council,

0:21:500:21:53

licensing officer Graham Bailey

0:21:530:21:55

and fair trading manager Nigel Strick

0:21:550:21:58

were getting some very worrying phone calls

0:21:580:22:00

from members of the public.

0:22:000:22:02

The complaints started off with the condition of the vehicles -

0:22:020:22:05

they were dirty, shabby, door handles hanging off.

0:22:050:22:08

They also mentioned that the drivers were discourteous,

0:22:080:22:12

that they were late,

0:22:120:22:14

that, sometimes, they missed their flights.

0:22:140:22:16

If the drivers weren't well turned out,

0:22:160:22:18

it was possibly because they were working dangerously long hours,

0:22:180:22:22

sometimes with disastrous consequences.

0:22:220:22:25

This log shows very clearly some of the gruelling schedules

0:22:250:22:29

that some of the drivers are being expected to work during the week.

0:22:290:22:32

A Heathrow pick-up - 11.35 at night,

0:22:320:22:35

and another Heathrow pick-up at 6.20 in the morning.

0:22:350:22:38

Clearly, not a safe set-up.

0:22:380:22:40

'We found evidence that they were involved'

0:22:410:22:43

in road-traffic accidents, they'd picked up speeding tickets,

0:22:430:22:46

and we had reports from other taxi drivers

0:22:460:22:49

that they were actually falling asleep behind the wheel

0:22:490:22:51

and that, sometimes, had to be woken up

0:22:510:22:53

by other drivers banging on the glass.

0:22:530:22:55

Now concerned about the danger to passengers,

0:22:580:23:00

Graham and Nigel began to investigate

0:23:000:23:03

Cornwall Flight Connections.

0:23:030:23:05

They arranged for undercover officers to pose as customers.

0:23:050:23:10

We did a little bit of detective work.

0:23:100:23:12

We made arrangements to be picked up

0:23:120:23:14

at a local drinking establishment in Truro

0:23:140:23:18

and were duly picked up by a vehicle which was unmarked, unplated.

0:23:180:23:25

The vehicle was pulled over by a marked police vehicle

0:23:250:23:29

and the driver confessed that he was driving for Flight Connections,

0:23:290:23:34

but the vehicle wasn't licensed and he wasn't a licensed driver.

0:23:340:23:39

Graham and Nigel now had all the evidence they needed

0:23:390:23:42

to raid the company.

0:23:420:23:44

Trading Standards officers here organised search warrants

0:23:440:23:48

of both the office where the taxi firm was operating from

0:23:480:23:52

and from the private homes of the people behind the business.

0:23:520:23:55

What we found was an enormous amount of paperwork

0:23:550:23:58

and it became very evident very quickly

0:23:580:24:01

that pretty much the whole business was set up as a fraud.

0:24:010:24:05

It might look just like a scruffy office,

0:24:050:24:08

but this was the nerve centre of a fake minicab business empire.

0:24:080:24:13

We took away thousands and thousands of booking forms.

0:24:130:24:16

It's covered in fake claims.

0:24:160:24:18

They're claiming to be fully licensed.

0:24:180:24:20

There're claiming to be VAT registered.

0:24:200:24:22

They're claiming to be insured for private hire.

0:24:220:24:24

A five-year licence for a minicab firm can cost up to £2,000.

0:24:240:24:30

This firm clearly didn't want to pay

0:24:300:24:32

and they were saving thousands more by not paying insurance.

0:24:320:24:35

It's amazing, really, though, isn't it? Ten drivers in this book.

0:24:350:24:38

None of those are licensed.

0:24:380:24:41

The drivers didn't even have operator's licences,

0:24:410:24:43

and, of course, the minicab firm didn't want that to be known.

0:24:430:24:47

So, they created fake driver records

0:24:470:24:50

to cover their tracks if the company was ever checked.

0:24:500:24:53

The fake log made it look as though

0:24:530:24:55

drivers with valid operator's licences

0:24:550:24:57

were carrying out the journeys.

0:24:570:25:00

Here's a list of drivers

0:25:000:25:01

with all their appropriate taxi driver licence numbers here,

0:25:010:25:05

but, actually, none of these drivers actually undertook

0:25:050:25:07

any of the journeys for the firm.

0:25:070:25:10

The drivers with operator's licences listed inside

0:25:110:25:14

were actually genuine cab drivers.

0:25:140:25:17

But a second log book, kept under lock and key,

0:25:180:25:21

contained the truth -

0:25:210:25:22

that fake cab drivers were actually driving the passengers around.

0:25:220:25:27

Now, we know that all the drivers in this log were not licensed.

0:25:270:25:31

The firm have produced fake logs, same journeys,

0:25:310:25:36

but they're declaring drivers

0:25:360:25:37

that didn't actually conduct the journeys.

0:25:370:25:40

It's a massive deception.

0:25:400:25:41

The work involved in producing these false logs is enormous.

0:25:410:25:46

Further investigation uncovered the huge scale

0:25:460:25:49

of the fake minicab operation.

0:25:490:25:52

It was making enormous profits at the expense of unwitting passengers.

0:25:520:25:57

I think the scale of the operation took us all by surprise.

0:25:570:26:00

We estimate that they've defrauded people

0:26:000:26:03

to the tune of £1.2 million, and then, on top of that,

0:26:030:26:07

they've avoided almost £300,000 worth of VAT payments.

0:26:070:26:10

By now, Trading Standards knew there was more than enough evidence

0:26:100:26:13

to go after the bosses of the company,

0:26:130:26:16

Martin Perks and Christopher Perks,

0:26:160:26:18

but bringing them in was going to be easier said than done.

0:26:180:26:22

The two principal offenders behind the firm

0:26:220:26:25

decided to pack their bags and run off to France,

0:26:250:26:28

so we applied for a European arrest warrant

0:26:280:26:30

and they were arrested on a campsite and returned to the UK in handcuffs.

0:26:300:26:34

Once they were back in the UK,

0:26:360:26:37

they were subject to electronic tagging and curfew orders

0:26:370:26:41

to make sure they didn't run off again.

0:26:410:26:42

Finally brought to justice before Truro Crown Court,

0:26:440:26:48

Martin Perks was sentenced to three years in prison.

0:26:480:26:51

Christopher Perks was sentenced to 12 months in prison,

0:26:510:26:54

suspended for two years.

0:26:540:26:56

These people have cheated and lied,

0:26:570:27:02

and at the end of the day,

0:27:020:27:04

they were gambling with most people's lives.

0:27:040:27:08

This digital camera is packed with technology

0:27:150:27:17

and can deliver a brilliant and memorable picture.

0:27:170:27:20

It's expensive, of course,

0:27:200:27:22

but I have the security of knowing that if anything goes wrong,

0:27:220:27:25

there's a warranty, so it can be fixed or even replaced.

0:27:250:27:28

Well, that's what WOULD happen with a genuine camera.

0:27:280:27:32

This one is fake.

0:27:320:27:33

So is all this camera equipment, and as we're about to find out,

0:27:330:27:37

even the professionals can find it hard to spot the difference.

0:27:370:27:41

These days, it seems everyone is into photography.

0:27:420:27:45

The global photographic market is now worth over £50 billion.

0:27:450:27:50

But some budding British photographers

0:27:520:27:54

are being duped into buying cameras that aren't what they appear to be.

0:27:540:27:58

Eager photographers snapping up what looks like an online bargain

0:27:580:28:02

could be in for a nasty surprise.

0:28:020:28:05

Tristan Findley is a professional photographer

0:28:060:28:09

with a successful photography business.

0:28:090:28:12

He needs reliable camera equipment and backup if it lets him down.

0:28:120:28:17

I need to have equipment that's fully supported

0:28:170:28:19

by the manufacturer's warranty. It has to be reliable.

0:28:190:28:22

I need to know that I can get a replacement camera

0:28:220:28:24

sent from the manufacturer in a very short amount of time

0:28:240:28:27

to carry on with whatever it is I'm shooting.

0:28:270:28:29

Tristan needed to buy a new Canon Digital SLR called the 7D.

0:28:290:28:34

It's a professional camera which cost around £1,600 at the time,

0:28:340:28:38

without lenses.

0:28:380:28:40

He found one online for £100 less than that.

0:28:400:28:43

Everything seemed 100% normal. The camera was in its original box.

0:28:430:28:48

There was nothing untoward about it at all.

0:28:480:28:51

Tristan had no reason to think anything was wrong,

0:28:510:28:54

until he decided to go on a photography trip abroad.

0:28:540:28:58

Like a car, you tend to service a car before you go on a long trip.

0:28:580:29:01

I decided to do the same with the camera.

0:29:010:29:03

I sent it back to Canon for their professional service.

0:29:030:29:06

Canon checked the camera's unique serial number against their records.

0:29:070:29:11

The serial number is used to trace the origins of the camera.

0:29:110:29:15

They came back to me and said, "The serial number's been changed

0:29:150:29:19

"and we don't make a Canon with a seven-digit serial number."

0:29:190:29:24

Canon stated that, because of that, it was classed by them

0:29:240:29:27

as counterfeit and was not eligible for any warranty.

0:29:270:29:31

Tristan had unwittingly bought a grey-import camera

0:29:320:29:35

destined for sale outside Europe.

0:29:350:29:38

In the US and Asia, different manuals,

0:29:380:29:40

accessories and warranties are offered.

0:29:400:29:43

We spoke to Lee Boniface from Canon.

0:29:430:29:46

So, this product is made for the Asian market.

0:29:460:29:48

What's happened here, the importer has taken off

0:29:480:29:51

the serial number on the side of the box.

0:29:510:29:53

That should match the serial number on the bottom of the camera there.

0:29:530:29:57

And I've got one here that's been put on over the top

0:29:570:30:00

of the genuine serial number.

0:30:000:30:01

That serial number doesn't mean anything, and therefore,

0:30:010:30:04

this consumer who bought this product, unfortunately,

0:30:040:30:06

they wouldn't have a valid warranty.

0:30:060:30:08

Fake serial numbers don't show up on Canon's database,

0:30:080:30:11

making the identity of the camera impossible to trace.

0:30:110:30:15

Tristan bought his camera in the UK,

0:30:150:30:17

but it was a camera intended by Canon for sale in Asia,

0:30:170:30:21

not Europe or the UK. He bought it online.

0:30:210:30:25

Some online shops are able to sell grey imports

0:30:250:30:28

at low prices because, that way,

0:30:280:30:30

they avoid paying the correct tax or duties

0:30:300:30:33

when the camera enters the UK. Left without a warranty,

0:30:330:30:36

Tristan was lucky that nothing had gone wrong

0:30:360:30:38

with his camera on the shoot.

0:30:380:30:40

Photos capture a moment in time and if that moment passes,

0:30:400:30:43

it doesn't come back.

0:30:430:30:45

But what if something had gone wrong?

0:30:450:30:48

Photographer Craig Skinner bought

0:30:480:30:50

a Nikon D7000 digital SLR camera online

0:30:500:30:53

for a discounted £600.

0:30:530:30:56

Just felt they were a good-quality camera

0:30:570:30:59

and I was really excited to get out and start taking some shots with it.

0:30:590:31:02

But on his first big wedding photography job,

0:31:020:31:05

something went wrong.

0:31:050:31:07

I could tell something wasn't quite right.

0:31:070:31:10

The autofocus just wasn't working properly.

0:31:100:31:12

It just wouldn't focus on what I wanted it to focus on.

0:31:120:31:16

You know, you spend all this money on it,

0:31:160:31:18

you expect it to behave and do what it's supposed to do.

0:31:180:31:21

The results of the autofocus failure were disastrous for Craig's photos

0:31:210:31:26

and potentially for his reputation.

0:31:260:31:29

The couple in the photo, the couple weren't sharp,

0:31:290:31:31

they weren't in focus. Just not usable.

0:31:310:31:33

I would never give an image like that to a client.

0:31:330:31:37

Back home, Craig called Nikon about the faulty camera.

0:31:380:31:41

They told him to send it in as it should still be under warranty.

0:31:410:31:45

But it wasn't.

0:31:450:31:47

They said basically, "Do you know this camera's a fake?"

0:31:470:31:51

I couldn't believe it.

0:31:510:31:53

The serial number on the bottom of the camera had been replaced

0:31:530:31:56

with another one.

0:31:560:31:57

Craig wasn't covered by a warranty.

0:31:570:32:00

Like Tristan, he'd unwittingly bought a grey-import camera,

0:32:000:32:04

but in his case, the camera was actually faulty.

0:32:040:32:07

With a faked serial number,

0:32:070:32:09

there was no way of knowing whether it was even a genuine Nikon product.

0:32:090:32:13

Whether it was the entire camera body that had been replaced

0:32:140:32:17

or just the label on the bottom of the camera, I don't know.

0:32:170:32:21

Maybe it had been stolen in the past. I really don't know.

0:32:210:32:27

We spoke to Nikon about Craig's case.

0:32:280:32:30

They said, "We can confirm that the serial number on the camera

0:32:300:32:35

"which Mr Skinner purchased was tampered with

0:32:350:32:37

"by an unknown third party, which, unfortunately,

0:32:370:32:40

"invalidates the product warranty.

0:32:400:32:42

"In order to avoid the problems Mr Skinner faced,

0:32:420:32:46

"we recommend customers check the list of approved retailers

0:32:460:32:49

"on the Nikon website for guaranteed satisfaction."

0:32:490:32:53

Fake Britain wanted to find out how big the problem

0:32:530:32:56

of fake camera equipment is, so we went to see Chris Cheeseman,

0:32:560:33:00

news editor of Amateur Photographer magazine,

0:33:000:33:03

who agreed to run a survey.

0:33:030:33:05

The results showed that many consumers are being duped.

0:33:050:33:09

The biggest source were grey-market suppliers.

0:33:100:33:14

One of our users unwittingly bought a lens

0:33:140:33:16

as a cheaper, grey-market import.

0:33:160:33:17

"I believed I was getting the same product, just cheaper,

0:33:170:33:20

"as I bought it outside the UK."

0:33:200:33:22

The problem comes when you want to claim on the warranty

0:33:220:33:25

and they just turn round and say, "Sorry,

0:33:250:33:26

"this is classed as a counterfeit camera."

0:33:260:33:29

Consumers aren't just unwittingly buying grey imports

0:33:290:33:32

with fake serial numbers.

0:33:320:33:34

Some of the equipment they're buying is completely fake.

0:33:340:33:38

From SD cards to batteries to cameras, obviously,

0:33:380:33:41

camera bags, filters, tripods -

0:33:410:33:43

a whole load of things which are cropping up

0:33:430:33:46

which could potentially be fake.

0:33:460:33:47

Nearly 40% of people responding to the survey

0:33:490:33:51

said they'd bought fake SD cards,

0:33:510:33:54

and over a quarter had bought fake batteries.

0:33:540:33:56

Back at Canon, Lee comes across fakes on a daily basis,

0:33:580:34:02

and it's not just high-end cameras.

0:34:020:34:04

Even point-and-shoot compact cameras are being faked.

0:34:040:34:08

This is a counterfeit Canon camera.

0:34:090:34:12

It's actually not a Canon camera at all.

0:34:120:34:14

We actually don't make this model.

0:34:140:34:16

A counterfeiter has tried to take advantage of using the Canon brand,

0:34:160:34:19

and, actually, if you switch the product on,

0:34:190:34:22

you can see it even comes up with the Canon logo.

0:34:220:34:25

The fakers are smart enough to have programmed the software

0:34:260:34:28

in this camera to tell you it's a Canon,

0:34:280:34:31

even though it's not.

0:34:310:34:33

Lee's concerned about the safety of some of the fake camera equipment,

0:34:330:34:36

like this charger.

0:34:360:34:37

You can see on this fake product already

0:34:380:34:41

this wire has come loose.

0:34:410:34:43

You could get a very nasty electric shock.

0:34:430:34:46

If you also happen to have a fake Canon battery,

0:34:460:34:48

the combination of the two could actually be quite dangerous.

0:34:480:34:51

The charger would not be protecting the battery

0:34:510:34:53

and we don't know how stable and how well that battery was being made.

0:34:530:34:57

And this fake flash could be shockingly bad.

0:34:570:35:00

We don't know where or how this product was made.

0:35:000:35:03

The real concern was the connection.

0:35:030:35:05

You could get a shock, or, potentially,

0:35:050:35:07

it might damage the camera or might not actually work.

0:35:070:35:10

Photographers Tristan and Chris

0:35:100:35:12

have had their fingers burned with online shopping.

0:35:120:35:14

They won't be making the same mistake again.

0:35:140:35:16

It has made me a lot more cautious,

0:35:180:35:20

and now I won't always seek out the cheapest price.

0:35:200:35:23

If I was going to buy another camera or lens,

0:35:230:35:25

I would go into a reputable camera shop every time.

0:35:250:35:29

This picture looks as though

0:35:370:35:38

it might have been painted by a child, doesn't it?

0:35:380:35:41

A simple picture of a boat in a harbour in Cornwall.

0:35:410:35:44

I really like it. It's signed A Wallis.

0:35:440:35:47

In fact, Alfred Wallis took up painting late in life

0:35:470:35:50

after his wife died.

0:35:500:35:52

He's one of Britain's most admired artists,

0:35:520:35:54

and his pictures hang in Tate Britain.

0:35:540:35:56

If this had been painted by him,

0:35:560:35:58

it would be worth thousands, but it wasn't.

0:35:580:36:00

It's a fake, and Wallis fakes have fooled a lot of people.

0:36:000:36:05

For centuries, the beautiful scenery of Cornwall

0:36:120:36:14

has inspired generations of artists.

0:36:140:36:17

One of the best-known is Alfred Wallis,

0:36:170:36:19

a local fisherman born in 1855

0:36:190:36:22

who painted in a childlike style known as naive,

0:36:220:36:26

ignoring perspective

0:36:260:36:27

and painting on scraps of cardboard with boat paint.

0:36:270:36:30

Today, Wallis's work is sought after by collectors.

0:36:300:36:34

Graham Bazely is an art auctioneer and expert on the artist,

0:36:360:36:40

and so when he was shown a Wallis by one of his regular customers,

0:36:400:36:43

he was very excited.

0:36:430:36:45

A lady customer came in one Saturday morning

0:36:460:36:49

and I said to her, "You're looking very cheerful this morning."

0:36:490:36:51

She said, "Yes, I'm absolutely thrilled.

0:36:510:36:53

"I've bought an Alfred Wallis."

0:36:530:36:56

As a Wallis fan, Graham was keen to see the new painting

0:36:560:36:59

that his customer had spent £5,000 on.

0:36:590:37:02

Well, we're seeing what is basically a naive picture

0:37:020:37:06

of sailing boats in a harbour,

0:37:060:37:08

which is just typical of the kinds of things

0:37:080:37:10

that Alfred Wallis painted.

0:37:100:37:13

The woman had bought the painting

0:37:130:37:15

from a gallery in the small town of Hayle,

0:37:150:37:17

where she'd been reassured of its provenance -

0:37:170:37:20

that's the record of who'd previously owned it

0:37:200:37:22

and where it came from.

0:37:220:37:24

Part of this provenance was the view of a well-respected art expert

0:37:240:37:28

known to Graham.

0:37:280:37:29

Well, I immediately e-mailed him.

0:37:290:37:32

He'd been quoted out of context

0:37:320:37:34

and, indeed, his e-mail actually stated, you know,

0:37:340:37:37

"Do not quote me on this. I have not seen the painting."

0:37:370:37:40

By now, Graham was concerned about the piece of artwork,

0:37:400:37:44

so he contacted the gallery owner, David Carter,

0:37:440:37:47

suggesting a refund for the customer.

0:37:470:37:50

But he didn't get the answer he was expecting.

0:37:500:37:53

The response was a long and rambling letter -

0:37:530:37:55

it was rather arrogant -

0:37:550:37:57

which said, "My opinion is as good as everyone else's,

0:37:570:38:01

"and I'm as much authority on Alfred Wallis as anyone."

0:38:010:38:06

Graham was beginning to suspect

0:38:070:38:09

that the painting might not be all it seemed,

0:38:090:38:13

so he contacted Officer Ben Adams at Cornwall Trading Standards,

0:38:130:38:17

who was also unable to establish the provenance of the painting.

0:38:170:38:21

She had been told it had documented history,

0:38:210:38:24

provenance to it, and it turned out that

0:38:240:38:26

it was a very vague, patchy history,

0:38:260:38:28

simply not authenticated by any paperwork.

0:38:280:38:32

With its provenance now in question,

0:38:320:38:34

Graham decided to take a much closer look at the painting.

0:38:340:38:38

When I looked at it, I thought, "It is too carefully done."

0:38:380:38:41

You know, he was much more free.

0:38:410:38:43

This is quite carefully drawn, if you look.

0:38:430:38:46

I suggested that it wasn't an Alfred Wallis,

0:38:460:38:49

but more than likely a copy.

0:38:490:38:51

To add to his unease,

0:38:530:38:54

rumours were starting to circulate about the Hayle gallery

0:38:540:38:58

and its plethora of Alfred Wallis paintings.

0:38:580:39:01

They had a whole series of paintings on their website,

0:39:010:39:04

and everywhere I went around the UK on my travels,

0:39:040:39:08

everyone said to me, "Who is that man

0:39:080:39:10

"who thinks he's got a collection of Alfred Wallis paintings?"

0:39:100:39:14

So, already, in the art world,

0:39:140:39:17

there was a big question mark over all these paintings.

0:39:170:39:21

The woman who bought the paintings gave Trading Standards a statement,

0:39:210:39:26

but there was only one way to tell for sure whether it was a fake,

0:39:260:39:30

and that was to get it tested.

0:39:300:39:32

So, it was sent to a company called Art Analysis & Research,

0:39:330:39:37

experts in the forensic examination of paintings.

0:39:370:39:40

Dr Nicholas Eastaugh examined the work.

0:39:410:39:45

What we specialise in is looking at the materials of paintings.

0:39:450:39:49

What we then do with the information is related back to what we know

0:39:490:39:53

was historically used at different times.

0:39:530:39:55

So, certain pigments have had very limited kind of use,

0:39:550:39:59

and so, to find it, it locates it in a particular time and place.

0:39:590:40:04

When the team looked at the supposed Wallis painting,

0:40:040:40:08

their verdict was unequivocal.

0:40:080:40:10

One of the things that popped out

0:40:100:40:11

was a pigment called titanium dioxide - white -

0:40:110:40:14

and that's quite key because it's too late for the artist.

0:40:140:40:17

It was introduced later in the 20th century,

0:40:170:40:19

so he wouldn't have had access to it,

0:40:190:40:21

therefore, to find it in a painting means that

0:40:210:40:23

Wallis can't have created that painting.

0:40:230:40:26

The paintings were definitely fake.

0:40:280:40:30

Trading Standards finally now had enough evidence

0:40:300:40:33

to raid David Carter's gallery.

0:40:330:40:36

Then obtained a number of items,

0:40:360:40:37

including five or six paintings in total,

0:40:370:40:40

together with a computer,

0:40:400:40:42

a number of documents, including invoices, receipts.

0:40:420:40:47

That allowed us to piece together

0:40:470:40:48

basically the history of the paintings.

0:40:480:40:51

For all Carter's tall stories about his Alfred Wallis paintings,

0:40:510:40:55

Trading Standards were about to discover invoices

0:40:550:40:57

that revealed their humble origins.

0:40:570:41:00

One in particular was described

0:41:000:41:02

as an item in the style of Alfred Wallis.

0:41:020:41:04

Now, that clearly showed that he bought the item

0:41:040:41:06

effectively as a fake.

0:41:060:41:08

Carter was buying fake art from online traders

0:41:080:41:11

with unconvincing names, including Timeless Tat.

0:41:110:41:15

The works only cost Carter a few hundred pounds each,

0:41:150:41:18

yet he was selling them at a huge mark-up,

0:41:180:41:21

in some cases tens of thousands of pounds.

0:41:210:41:25

So, you've got three paintings along the back there

0:41:250:41:27

which are all from the same supplier.

0:41:270:41:29

Those cost around about £500 each.

0:41:290:41:32

The one on the left was up for a price

0:41:320:41:34

of about £30,000 to £50,000,

0:41:340:41:36

that one in the middle there was priced at £20,000 to £30,000,

0:41:360:41:40

and the one on the right-hand side, that was as much as £18,000.

0:41:400:41:44

It was sold for £5,000 in the end.

0:41:440:41:47

They also found a painted glass ball,

0:41:470:41:49

which Carter had also been trying to pass off

0:41:490:41:52

as the work of Alfred Wallis at an eye-watering £60,000.

0:41:520:41:57

This one was only purchased for £316.77 -

0:41:570:42:01

20,000%, roughly, price inflation.

0:42:010:42:05

When everything was added up,

0:42:050:42:07

it was clear that by using a little trickery

0:42:070:42:10

to turn a fake into the real deal,

0:42:100:42:12

Carter was potentially able to make enormous profits

0:42:120:42:15

from his fake Alfred Wallis paintings.

0:42:150:42:18

At any one time, he might have had as many as ten Wallises

0:42:180:42:21

advertised for sale, taking you, you know,

0:42:210:42:24

to a value of £150,000, £200,000.

0:42:240:42:27

Trading Standards were now confident

0:42:290:42:30

they had enough evidence to press charges.

0:42:300:42:33

It was clear that we were talking about fraud here.

0:42:330:42:36

Mr Carter was being dishonest, basically.

0:42:360:42:38

David Carter was charged with seven counts of fraud.

0:42:400:42:43

At the last moment, he pleaded guilty

0:42:430:42:45

and received a suspended 12-month prison sentence,

0:42:450:42:49

200 hours of community service and £50,000 in costs.

0:42:490:42:54

But Carter's legacy of fakery lives on.

0:42:550:42:59

I would hazard a guess that the majority of them

0:42:590:43:01

probably still exist.

0:43:010:43:02

People might not be aware that they're in the possession

0:43:020:43:05

of something which is worth a tiny fraction of what they paid for it.

0:43:050:43:09

That's all from Fake Britain. Goodbye.

0:43:140:43:16

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