Episode 7 The Housing Enforcers


Episode 7

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Transcript


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'The law says everyone has the right to a safe place to live.'

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-You've actually seen rats, have you?

-Yeah, we have.

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'But for thousands of people across Britain right now,

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'the reality can be more hovel than home.'

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-We've got a nappy in the tree there, look.

-I'm sure that is...

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COCKEREL CROWS

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'In the battle between tenants and landlords,

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-'it's local housing officers who are on the front line.'

-I can smell gas.

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You're committing an offence under the Housing Act.

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-Are you having a laugh?

-'I'm Matt Allwright.' Damp, cold, dangerous...

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They're trying to make me look bad.

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Have you only recently become aware of planning permission?

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'And I'm back on the job once again,

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'joining the ranks of the housing enforcers.

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'They're tackling problem properties.'

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It's a right old mess in there, isn't it?

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'Dealing with the consequences of nightmare neighbours.'

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I've had three tyres cut.

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'And doing their best to help those in need.'

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This is the first time I've had a smile on my face...

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We just heard a squeak.

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Where does that go, then?

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'Today, I visit two properties that have been turned into death traps.'

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There's just a cable coming through from the next-door property...

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-I can smell gas.

-OK.

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'And has this housing officer taken on more than he can handle?'

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-See all those flies?

-Yeah.

-You're going to have to do something.

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The property has gone downhill a bit.

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Britain is in the middle of a housing crisis.

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The Government reckons to meet demand

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we need to be building nearly a quarter of a million homes

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every year, but the reality is we're only managing about half that.

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It's just one of the reasons why the number of people

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renting their homes right now is at its highest since the 1950s.

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At the front line of this crisis are the country's housing enforcers

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and in this programme, I'm training to become one.

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The job of housing officer is not always a straightforward one.

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Some tenants and properties need a little bit more attention

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than others.

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People like Mid Suffolk District Council's Andrew Weavers

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are there to offer a helping hand.

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I do worry about people and once I get my teeth into something,

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I do try and help them as best I can.

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Today, Andrew is off to visit a council tenant

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who has been on his radar for a little while.

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This particular gentleman I remember going to see a few years ago

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regarding an overgrown garden.

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That got me at the address and I could see the property wasn't at its

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best, let's say, it was quite dirty, he wasn't looking after himself.

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And we'd also got a report that he might have gone missing

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because the door had been left open all day.

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So I visited with the police.

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We found him OK, but he was oblivious to everything.

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Andrew's worried that the property's in such a state that the

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fabric of the building could be in trouble.

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Because we've had a report from our maintenance section,

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they're a little bit concerned about the condition of the property.

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I think he may have slipped a bit or not been managing very well,

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so I really want to try

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and get in to see if there's anything that we can do to help.

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Often, there are telltale signs of a problem on the exterior

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of a property and Andrew knows exactly what to look for.

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One bag in there. And this one's completely empty.

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Before going in, Andrew takes a look in the garden.

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Not going to be able to get in there.

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I'm worried that the place is really filthy.

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KNOCKS ON DOOR

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-Hello, Mr Keegan.

-Hiya.

-I've just got...

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Our repairs and maintenance department, they're a little bit

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worried about the property because obviously,

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-we want to do some repairs at some point.

-Right.

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-And I think your property isn't quite what it should be.

-Oh, right.

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I've just...let it...

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Let it go a bit, I suppose.

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This is Joe Keegan.

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Joe's been living alone for several years since his divorce

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and it's very clear he's not managing at all,

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although he hasn't always lived like this.

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When I first left school, I was...an apprentice plumber.

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And I got my apprenticeship as a plumber, then I got made redundant,

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then I worked in a factory for a little while,

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then I saw this advert in the paper - Butlin's.

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And I got a job as a waiter.

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And, um...

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That's where I met my ex.

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Right.

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OK. What concerns me, Mr Keegan, is the property has gone downhill a bit.

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-Right.

-I know I think I last dealt with your garden,

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-but your garden don't look too bad.

-No.

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But it's inside your property.

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The whole house is a health and safety hazard.

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-See that fruit over there? That's all sitting there rotten, look.

-Yeah.

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-Look, there's some fruit here. Look at the flies come up, look.

-Yeah.

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-Look, when I touch that, look at that.

-Yeah.

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-See all those flies?

-Yeah.

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Believe it or not, Joe actually cooks every day in this kitchen.

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I eat well. Fruit, yoghurts. I cook...

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I got a gammon to cook tonight.

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-There's a lot of food laying about.

-Yeah.

-And a lot of flies.

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And um... There's a lot of um, food that's gone off a little bit.

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-Right.

-Who is helping you keep on top of this?

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-Nobody, really.

-Nobody.

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And the bathroom's even worse.

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You haven't used this bath for a long time.

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I use the shower now and again.

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Do you? It's got cobwebs in it.

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Yeah.

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Is there anyone that can help you clean the place up a little bit?

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-Yeah, my son.

-Your son.

-Yeah.

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Andrew's problem is that he needs Joe to at least start

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the work before the council maintenance team will return.

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Our repairs people won't come in, they won't do any repairs,

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-and the property will go downhill.

-Right.

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We've got to get it up to standard

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-so our workmen will come in.

-Right.

-Now, don't be offended,

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if I can get anybody to come and help,

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if they're wearing white suits, protective clothing. All right?

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Cos they've got to keep themselves safe and clean,

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-so don't get offended, all right?

-Yeah.

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As I say, we've got to meet each other halfway here.

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-We can't do all the work. You've got to do some of it yourself.

-Yeah.

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Andrew has approached Joe's family to see

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if they're able to help with the clean-up.

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They're going to go and try and give him a bit of a clean-up.

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They've cleaned him up to a certain point before.

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They've even replaced the toilet cistern not long ago.

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But he was surprised how quickly it had all deteriorated.

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So the plan really is, they're going to go in and do a little bit.

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I've asked them if they'll get the floors cleared of all the cans

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and the bottles and maybe it's just keeping on top

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and keep doing the visits.

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It's hard for Andrew to leave cases like this at the office.

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I look at them and I look at my dad cos when my dad was alive,

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if he was ever left alone, I think

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my dad would be like that...and...it just drives you to try and help them.

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But will Andrew be able to help,

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or will this all be too much for Joe and his family to cope with?

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My next case takes me to Oxford.

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It's one of the UK's oldest cities

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with people calling it home for the last 1,000 years.

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But some problems are very much part of the 21st century.

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This morning, I'm with housing officers,

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Alice Hasted and Iain Lingard

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investigating a very unusual situation.

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Three tenants in a private property are apparently stealing

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electricity from the house next door, which used to be owned

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by the same landlord, but is now under temporary management

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by the council.

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We start by visiting the flat which is alleged to have been

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stealing electricity from the neighbours.

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KNOCKING

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You do start to get a feel for places straightaway.

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You look at this and you think, this is not a healthy-looking house.

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Yeah.

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'Once inside this cramped and airless property,

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'it seems my instincts are correct.'

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It feels like, in Oxford particularly,

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where rents are so high and the value of property is so high,

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there are so many of these places emerging where

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they kind of defy categorisation as a house or a flat or whatever it is.

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Because you're just being wedged into whatever space is available.

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It's just impossible. What is this? Is this a flat?

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Is this a house share? Is it lodgings? Is it part of next door?

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Is it the same as next door? I don't know.

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The cause for alarm isn't just that three tenants

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are crammed into such claustrophobic conditions.

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It's whether this property's electricity is being supplied

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and paid for by their neighbours.

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Are either of them even aware of what's going on?

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From what we can see, this place, which is incredibly hot,

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-is being fed by electricity from next door.

-That's right.

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There is no evidence of a meter in here,

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a consumer unit, any kind of controls on this side.

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There's just a cable coming through from the next-door property

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and presumably, whoever is paying the bill in there is also paying

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for the bill in here,

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and it's hot enough to keep tropical plants in here.

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Yes, it certainly is.

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And humid enough, as well.

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You can't tell obviously on the camera, but it's like Kew Gardens

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in here, except without the admission fee and a nice teashop.

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'I wonder whether next door even know

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'they're shelling out for these sauna-like temperatures.

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'A visit to the bathroom reveals even more squalid conditions.'

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Three are living here full-time.

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I say living, but it's quite unbelievable.

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There's not enough ventilation in here and as a result of that,

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every surface is covered in mould.

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Covered in thick, black mould.

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We have a loo that's barely functioning.

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'It turns out it's not only electricity that is being

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'supplied, apparently free of charge,

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'courtesy of the folks next door.'

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So, hot water is coming from next door?

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-I believe so, yeah.

-They're taking hot water, as well?

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-From next door's boiler?

-Yes.

-Totally separate property.

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Those tenants are paying their electricity

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and gas bills to heat next door's flat.

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Alice and Iain's job is to assess this perilous property

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and if necessary, move the tenants out of harm's way.

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There are two people living in this room, so a father and son,

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we think, who are occupying this one here.

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It's got the feeling of somewhere that whatever work you do to it,

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it's not going to get rid of some pretty major problems.

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-For a start, it hasn't got its own electricity supply.

-No.

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-How do you get rid of that?

-That's the case.

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As soon as that does happen, it is going to be unliveable, anyway.

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At some point in the near future,

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three people possibly being without a home.

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I know it's a home that you wouldn't want to live in

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and they shouldn't be living in

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because of what we've found in here,

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but we are talking about possibly a decision which means that

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three people are looking for somewhere to live.

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We cannot accept people living in these conditions.

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If it's so much that it's putting their safety at serious risk,

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we have to take action.

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Given the gravity of the case, Alice decides urgent

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and decisive action could be necessary.

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I don't see how an improvement notice

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is going to make this place adequate.

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I think we will need to assess this

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and seriously consider prohibiting the use of this accommodation.

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The potential for a fire in here and next door is great,

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just because of the drain on the electricity supply.

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I'm not a electrician, but I would suspect that cable has not got

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sufficient size to take the amount of power that is going through it.

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What we've got to do is go next door and find out their side of the story

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and see what's happening on the other side of the wall.

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-Definitely.

-Let's go next door and check it out.

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Coming up, when we pay a call on the neighbours,

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things are even worse than we imagined.

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This place is terrible in a different way.

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It's been a couple of weeks since community housing officer

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Andrew Weavers last visited Bramford resident Joe Keegan.

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You haven't used this bath for a long time.

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In that time, Joe's family have stepped in to try

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and help clean up his house.

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This time, the exterior signs are much more positive.

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We've got bins in use. This is something I like to see.

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Rather than being empty at the side of the property.

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That tells us a lot.

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And they're full. Lovely.

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KNOCKS ON DOOR

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-Hello!

-Hello, sir.

-Oh, my word! Look at your hat!

-How are you doing?

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Not too bad.

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-There's been a massive transformation.

-Joe...

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-Yeah, it's good, isn't it?

-What a difference!

-It is, isn't it?

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-How do you feel?

-Great.

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It looks to me like Joe's family have been more than just

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lending a hand.

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In fact, they've totally cleared the house.

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-So, how long did this take?

-Not long.

-Not long?

-No.

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-A little bit of a sweep up.

-Yeah. And a hoover.

-And a hoover up.

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-And a hoover up.

-But I was just...

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-When I came and saw you last time, I was a bit worried about you.

-Yeah.

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But I can see you're using the bins. I've just heard the bin lorry go by.

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-Yeah.

-I'm eating well.

-Good.

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-Got some warmer clothes on, as well.

-Yeah.

-Excellent.

-Laundry yesterday.

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-Good.

-Yeah. And I've got a nice bit of gammon.

-Lovely job.

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Smoked gammon.

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-Fantastic.

-I'll cook that in the oven, in a big casserole pot.

-Yeah?

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-With onions, mushrooms, on a slow heat, number one gas.

-Well done.

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You wouldn't want to have cooked in here before.

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It was full of clutter and dirt, a real health hazard.

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The transformation now is unbelievable.

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Just a few weeks ago, the living room was pretty much uninhabitable.

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Now, you can actually see the floor. And the television.

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The bathroom was causing serious health concerns.

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Now, Joe's family have put in some elbow grease... Well, have a look.

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Oh, wow! That's a lot better. I can actually see the bottom of the bath.

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Fantastic.

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It's proper progress.

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Now, Joe, you've just got to keep it up.

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-You took part in helping, did you?

-Yeah.

-Did you throw stuff away?

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-Yeah, I did.

-And you're going to continue to use your bins?

-Yeah.

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-Recycle bins?

-I put the bin out today.

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-I noticed.

-Yeah.

-First thing I noticed.

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I thought - hello, that's good news.

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-I don't think it will get as bad as it did before.

-No.

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-Cos I think you probably realised...

-Oh, yeah.

-You just can't...

-Yeah.

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-Live like that.

-No.

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And also, I think you need to help your ex-wife

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and your son by actually putting your rubbish in the bin.

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-Yeah.

-What I will do, I'm going to come back.

-Right.

-Probably about...

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-I'll probably give it about a month.

-Right.

-About four weeks.

-Right.

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-And I'll come and give you a knock.

-All right, then.

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-All right?

-Yeah.

-I won't tell you I'm coming.

-No.

-Keep you on your toes.

-All right.

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THEY CHUCKLE

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-Lovely job.

-Bye, Andrew.

-Well done. Good old boy. Thanks very much.

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-Well done.

-Yeah.

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-Seems like a happy ending for Joe.

-It's fantastic.

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Not being in a mess, you know?

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-And his house.

-I'll make sure it's not going to get like it was before.

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He's a likeable fella. And today, he's made a bit of an effort.

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He's put some clothes on, for a start, which is always handy.

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And he's put his hat on, his cap, so...brilliant. I'm really pleased.

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And for Andrew, it doesn't get much better.

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Good visit. I was really impressed.

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They've done wonders, haven't they, the family?

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And I think that's a work in progress. So, I'm happy.

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Um... I think Joe seems happy.

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As he promised, a few weeks later,

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Andrew paid a surprise visit to Joe, just to check how he's

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getting on, and to make sure that everything is OK.

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I'm very pleased to report that Joe is managing to keep his house

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clean and tidy.

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Back in Oxford, and we are trying to get to the bottom

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of an extremely hazardous situation

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where tenants in a privately let flat

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are supposedly stealing electricity from the neighbouring property.

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We will need to assess this

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and seriously consider prohibiting use of this accommodation.

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Time to pay a call on the neighbours

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who we believe are shelling out for next door's electricity supply.

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Immediately, we are confronted

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with some seriously dodgy-looking electrics.

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-As you can see here, that is the cable.

-Where does that go, then?

0:18:060:18:10

It goes all the way down there, goes all the way along this wall...

0:18:150:18:20

-And right into next door.

-Down here, through the wall there.

0:18:200:18:25

-Through the wall there, yup.

-And then that's the kitchen...

0:18:250:18:29

That's the kitchen for next door.

0:18:290:18:31

So this was one house and next door's been carved up.

0:18:310:18:34

Carved up and they've put an extension on the back.

0:18:340:18:38

-This place is terrible in a different way.

-Yep.

0:18:380:18:40

-In a completely different way, isn't it?

-Yep.

0:18:400:18:42

Just the state of disrepair in this place is...

0:18:420:18:44

It feels quite depressing, doesn't it?

0:18:440:18:47

Eventually we discover the truth about the arrangement

0:18:470:18:50

behind this DIY electricity-sharing scheme.

0:18:500:18:53

How many people are living here?

0:18:530:18:55

How many people are here now?

0:18:550:18:58

Eight people.

0:18:580:18:59

-Eight people.

-Are they receiving anything for heating next door?

0:18:590:19:02

-Have we got any information on that?

-Yeah, I've just established.

0:19:020:19:05

One of the tenants has just told me that

0:19:050:19:08

the neighbours next door make a contribution of £15 per week.

0:19:080:19:12

So the idea that they are stealing the electricity,

0:19:120:19:16

-we can forget that now.

-We can, yes.

0:19:160:19:18

It's actually an arrangement of some sort.

0:19:180:19:21

We're not dealing with theft, but the sums still don't add up.

0:19:210:19:24

15 quid a week for all of your electricity, all of the gas that

0:19:240:19:28

you need for the baths and showers, that sounds like a bargain to me.

0:19:280:19:32

It is.

0:19:320:19:33

Yeah. We move out of earshot to discuss the best way of dealing with

0:19:330:19:37

this dire state of affairs.

0:19:370:19:38

What happens next, Alice?

0:19:380:19:40

Well, looking at the condition of the property,

0:19:400:19:44

we believe that there are some significant hazards within there,

0:19:440:19:48

as we've gone round and had a look.

0:19:480:19:51

I think it is just not safe enough for them to be living there,

0:19:530:19:57

so the next steps would be emergency prohibition order

0:19:570:20:02

-under the Housing Act.

-Are we talking about hours, days, weeks?

0:20:020:20:06

When is this going to happen?

0:20:060:20:07

We will be considering that today

0:20:070:20:09

and probably putting it in place tomorrow, so...pretty quick.

0:20:090:20:14

As quick as that, wow.

0:20:140:20:16

So we came here thinking maybe that this property here was stealing

0:20:160:20:20

electricity from the one next door but, in fact,

0:20:200:20:23

once we've got inside, the reality was really much worse than that.

0:20:230:20:27

Totally, totally unacceptable conditions

0:20:270:20:30

and that's why, in the next couple of days, there's a good chance

0:20:300:20:34

that's going to have a prohibition order slapped on it.

0:20:340:20:37

Nobody should be living there.

0:20:370:20:38

In fact, the case is considered

0:20:420:20:44

so urgent that the council waste no time in taking action.

0:20:440:20:47

Less than 24 hours after our visit,

0:20:470:20:49

housing officer Sharon Morgan has brought along electricians

0:20:490:20:52

Phil and Justin

0:20:520:20:54

to cut off the power and prevent a possible catastrophe.

0:20:540:20:58

-Right, so the power's being supplied from in here.

-OK.

0:21:000:21:03

It's such a bewildering set-up, it takes a while for Justin

0:21:050:21:08

and Phil to work out exactly which cable is feeding next door.

0:21:080:21:12

No, I haven't seen anything like this before.

0:21:120:21:15

It's just a huge fire risk.

0:21:150:21:16

Nothing else for it, but to shut down the electric.

0:21:160:21:19

-You've got to make sure that supply comes off.

-Supply to next door...

0:21:190:21:23

-Comes off and cannot be reconnected.

-..cannot be reconnected.

0:21:230:21:26

So I'll now disconnect the smaller fuse board which feeds

0:21:320:21:35

the property next door.

0:21:350:21:36

The issue is that if next door

0:21:360:21:38

need to get to their fuse board for safety or maintenance,

0:21:380:21:42

they shouldn't have to come out of their house

0:21:420:21:44

and back into somebody else's house. Obviously,

0:21:440:21:46

if people are out or the doors are jammed, then it's not safe.

0:21:460:21:50

You need to safely be able to get to your electrical system.

0:21:500:21:54

But as the supply is disconnected,

0:22:000:22:02

housing officer Sharon raises a serious problem.

0:22:020:22:06

I can definitely smell gas, what's...? Is that the number?

0:22:060:22:10

-Yeah...

-It's still valid, yeah.

0:22:100:22:14

If you think you can definitely smell gas,

0:22:140:22:16

I'm not going to turn this fuse board back on.

0:22:160:22:18

-I can smell gas.

-OK.

0:22:180:22:20

Hiya, Greg, it's Justin Atkinson from Oxford City Council,

0:22:200:22:23

we've just come with the Private Landlord Scheme to disconnect

0:22:230:22:27

a property from the power

0:22:270:22:29

and one of our colleagues thinks

0:22:290:22:32

they can smell gas.

0:22:320:22:34

Erm, I think I can smell gas, so we're just going to get it checked.

0:22:340:22:38

We've asked for Transco, the local provider, just to come down

0:22:380:22:41

and check to make sure that there isn't a gas leak

0:22:410:22:43

and it is absolutely safe.

0:22:430:22:45

Safe is one thing this property isn't.

0:22:450:22:47

It's doesn't take long for the men from the gas company to make

0:22:470:22:50

a startling discovery.

0:22:500:22:52

He's just been running his diagnostics all over it

0:22:520:22:55

and he's found a big leak, apparently.

0:22:550:22:57

So, pretty lucky that my colleague smelt it.

0:22:570:23:01

There are over 30 gas-related deaths in the UK every year,

0:23:020:23:06

so it's vital to remember, if you smell gas,

0:23:060:23:08

you've got to open all doors and windows,

0:23:080:23:11

extinguish naked flames and call your supplier immediately.

0:23:110:23:15

The place is nothing short of a deathtrap, so housing officer

0:23:170:23:21

Alice Hasted makes a return visit

0:23:210:23:23

to get the tenants out and close it down.

0:23:230:23:25

As it's an emergency, the tenants will be asked to leave the property.

0:23:260:23:31

They will have to find their own accommodation.

0:23:310:23:34

The landlord can no longer let this property

0:23:340:23:37

and if he wants to re-let it, he will have to carry out works

0:23:370:23:40

to make sure the property is safe and is habitable.

0:23:400:23:45

If he doesn't do that, it will continue to be prohibited from use.

0:23:450:23:50

It's taken less than 24 hours from our first inspection to serve

0:23:500:23:54

a prohibition order on this unsafe accommodation

0:23:540:23:58

and possibly save the lives of the tenants who live here

0:23:580:24:01

and that is what the job's all about.

0:24:010:24:03

There's also some urgent attention needed in Sheerness in Kent.

0:24:070:24:11

Susan Hughes' job is helping those who can't always help themselves.

0:24:110:24:16

People whose health has deteriorated

0:24:180:24:20

can struggle to keep up repairs in their homes.

0:24:200:24:23

Sometimes, a house needs to be adapted if it's to continue

0:24:230:24:27

being a home for a person who isn't as mobile as they were.

0:24:270:24:30

Today, Susan is visiting Paul Johnson,

0:24:310:24:33

following a referral from one of his carers.

0:24:330:24:36

Social services have contacted us

0:24:370:24:39

because they are worried about this gentleman who has got

0:24:390:24:42

a bit of a disability, about his staircase, that it's open plan

0:24:420:24:46

and he could fall down.

0:24:460:24:48

I'm just coming to have a look to make sure I think

0:24:480:24:50

that they are dangerous and chat to the client to make sure

0:24:500:24:54

that he does want this done and we can get the work organised for him.

0:24:540:24:57

I'm Susan Hughes, I've come to look at the stairs.

0:24:570:25:01

-Oh, yes, they are quite dangerous, aren't they?

-Yeah.

0:25:010:25:05

-So, you struggle getting up and down, do you?

-Yes, I do.

0:25:050:25:09

I have a carer coming in three times a week so I go up

0:25:090:25:12

and have a wash or bath.

0:25:120:25:15

It's coming down that's a real problem.

0:25:150:25:20

I'm so worried that I won't even let the carer in front of me

0:25:200:25:23

just in case I fall or anything.

0:25:230:25:25

It's quite dangerous.

0:25:250:25:26

I see you've got the rail along one side, which helps a bit.

0:25:260:25:29

-You just need some support on that side?

-Yes.

0:25:290:25:31

Right, that is something we can do

0:25:310:25:33

and look at under the health funding, because it would prevent a fall.

0:25:330:25:37

Obviously, if you did fall, it would cause a lot more issues

0:25:370:25:39

and a lot more funding for health to actually sort you out.

0:25:390:25:43

-Luckily, you've not had a fall from it yet.

-No, but my children have.

0:25:430:25:47

Really? OK.

0:25:470:25:49

It was always my biggest concern, but then when I got made redundant

0:25:490:25:54

-and then became ill, I never was able to do it.

-Right.

0:25:540:25:57

Paul lives with his wife and children.

0:25:570:26:00

Over recent years, his health has deteriorated to the point where

0:26:000:26:04

he finds DIY difficult and some parts of his home are now dangerous.

0:26:040:26:08

Especially in the last two or three years,

0:26:090:26:11

things have got progressively worse.

0:26:110:26:14

It's not just repair work that Paul now finds difficult.

0:26:140:26:18

His limited income is another barrier

0:26:180:26:20

to maintaining the family home.

0:26:200:26:22

It shows signs that this is a family in need of help.

0:26:220:26:26

The stairs are very dangerous.

0:26:260:26:28

It's coming down the stairs that my legs are all wibbly wobbly

0:26:280:26:32

and I don't feel safe.

0:26:320:26:34

Paul is so unsteady on his feet

0:26:340:26:37

that he's frightened to use the stairs without banisters.

0:26:370:26:40

Together with his wife, he has taken the drastic decision to start

0:26:400:26:43

sleeping downstairs in what was the family dining room.

0:26:430:26:47

This is my bedroom that I was talking about.

0:26:470:26:49

-It's not really convenient.

-DOGS BARK

0:26:490:26:52

More importantly, it's not very, erm...

0:26:520:26:56

private.

0:26:560:26:57

As you come through the bedroom, which is the old reception room,

0:27:000:27:04

then you come into an extension that was built on before us

0:27:040:27:08

and this is the reception area which leads directly onto our kitchen.

0:27:080:27:13

And, as you can see,

0:27:140:27:16

it's not very practical to have a bedroom right next to a kitchen.

0:27:160:27:22

The missing handrail means Paul can't move around his home safely.

0:27:220:27:26

Susan's on hand to help make this once neat-and-tidy house

0:27:260:27:30

a safer place for him and for his family.

0:27:300:27:33

I'll get some estimates and come back to you,

0:27:330:27:35

but there is definitely some funding there for it.

0:27:350:27:37

And less than two weeks later, a new banister has been installed.

0:27:450:27:49

With Susan's help, Paul can now go

0:27:520:27:54

up and down the stairs much more safely.

0:27:540:27:56

That's it for today,

0:28:030:28:05

join me next time on the front line with Britain's housing officers.

0:28:050:28:08

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