Episode 17 Watchdog Daily

Hello, and welcome to Watchdog Daily. We're with you live for the

next 45 minutes. This morning: Orange and T-Mobile.

They've become EE and launched a superfast 4G mobile service. Big

claims. Big list of complaints. Travellers beware. Why mini-sized

brands can work out far more expensive than the standard ones.

And going to see him? Him? Or them? We name the agencies that make sure

you'll pay more than just the cost of the ticket.

We start with EE. A company you might not have heard of until this

as ad came along. I'm Kevin Bacon, centre of the universe, connected

to everything, here it comes. I was in Animal House. Animals live in a

jungle. If you live in a jungle you are on I'm A Celebrity... The ad is

everywhere. It's helped EE persuade many of its customers to sign up

for its 4G service. Sadly, those who've contacted US wish they

hadn't. It is the fastest way to connect to the internet on the move.

EE say they are proud to be pioneering it in the UK. Proud is

the word. They can't stop talking about it. I realised I was

connected to everyone in the world and I mean everyone. Take this

lovely boy here. He and Kevin Bacon are connected. This Hollywood A-

lister is impressed but what about its customers? I wanted to get

connected to the 4G network. I wanted to watch live TV on my phone

on my commute to work. They said it would be easy. The switching from

Orange was easy enough. As for the getting connected part? I got the

new EE sim and from then onwards I had numerous problems. I could not

receive any text messages or phone calls from anyone. It took four

days to get through customer services and get them to rectify

the problem. When I spoke to the customer services, there was a lot

of confusion about what customers they were supposed to be looking

after. When they first heard about my problem, they said it was T-

Mobile customers transferring to EE. I have never been a T-Mobile

customer. I have never had anything to do with them. On November 6th,

less than a week after launching the new service, EE faced mounting

complaints about lack of signal and confusing customer service systems.

It put these down to teething problems. I couldn't get a 4G

signal. I could not receive calls or text messages for five days. I

was disappointed with the customer services. Many customer services

reps I spoke to about the problem said I would get a call back within

24 hours. I could not receive calls or texts. When customer service

teams have got back in touch, other customers have found their response

wanting. Paul Crowley switched two handsets from Orange to EE on 12th

November. One worked, the other didn't. It had this error message

on it. It was essentially a useless brick! EE simply had to unlock the

phone so it could be used with a new SIM card. It took seven days

and 17 attempts from Paul for it to happen. I took out the two

contracts for my wife and I to keep in contact with each other. Both of

those were on �56 a month. To have one of those out of action renders

the other one useless. The way I managed to get the problem resolved

was by resorting to e-mailing the CEO of the company. The problem was

rectified within a few hours. Malcolm is streaming his favourite

TV show. He is connected. If some customers didn't get the painless

transfer to EE they were expecting, others didn't receive the 4G

benefits they were looking forward to. I love watching films. I love

catching up with the TV programmes and the thought of doing it on the

go was brilliant. I put the SIM card in when it came and I went

from having average internet speeds to being a total standstill.

Couldn't make phone calls. Couldn't send texts. Couldn't do anything on

my phone I had previously done. Doesn't EE stand for Everything

Everywhere? I signed up what was going to be the best service out

there. I just went from being excited and wanting this service to

having nothing. And having to use my Mum's phone to do the simple

things I needed to do on a daily basis. I was without service for 24

or 25 days. I wanted the service and I didn't care what they were

going to throw at me to make me feel happier. I would only be happy

if I had service. EE say that by the end of 2014, they will be able

to reach 98% of the population. But before rolling out 4G nationwide,

perhaps they should focus on the customers they have already. With

over 700 new stores to start your connections rolling, the

possibilities are endless. This, Britain, is how bacon rolls!

EE has since told us its 4G launch has been a success. There have been

isolated teething problems, mainly around its systems and training

processes. But it says only a small number of customers have been

affected, and a dedicated team's been working around the clock to

identify and resolve issues, and to put in place continual updates to

its systems. Which is all fine, but what about the customers in our

film? Rani. Well, Sophie, it's apologised to

them all. It blames network upgrading work for the coverage

disruption that Greg Holliman experienced. But this has now been

fixed. It says that as Paul Crowley bought his phone from a third party

supplier, it had to be unlocked manually. It's sorry for the

confusion, and has provided unlocking instructions, as well as

a refund for a full month's line rental. As for Samuel Jacobs, who

lost all his mobile phone services, it says there was a technical issue

with his account, which has now been resolved. Meanwhile, if you'd

like to comment on that, or any of today's other stories, here's a

reminder of how to do so. For emails, the address is

[email protected]. For texts, it's 88822 and start your message with

the letters "WD". And if you want to join the discussion on Twitter,

our address and hashtag are on your screens.

Time for today's first visit to the Consumer Cops in the North West of

England. Two weeks ago we saw their colleagues in Cardiff planting

cameras in well-known fly-tipper hotspots to catch dumpers red-

handed. But, of course, they can't put cameras everywhere. Which is

why, in some areas, officers have to rely on traditional detective

work to track down those responsible. Here's Louise Hulland.

It is one of the most prolific and expensive crimes local authorities

have to deal with. Fly tipped rubbish not only blights landscapes,

it also costs council taxpayers millions. It is an endless tax for

officers in this city. Liverpool. Home to the Albert Dock, the Royal

Liver Buildings and shopping complexes. Perhaps the most iconic

building is this - Anfield. Home of Liverpool Football Club. On match

days, the streets around here are heaving with fans. But when the

final whistle blows and the crowds disappear, much of the area is a

wasteland. Hundreds of homes are empty, abandoned properties. Many

of them earmarked for demolition. have lived in this area for 30

years. Over the last 15 years, people have moved on. Basically, we

are one of only two families left in this street. And where you find

empty and derelict properties, you also find fly-tippers. Over the

last 15 years, a lot of the properties have been emptied and

left unsecured. There's been fires, fly-tipping. Just at the back of my

house, there is a nine-foot fence, almost like a compound, and I was

totally amazed to see somebody had managed to get the three-piece

suite over the top of the fence and fly tipped it there. It is not

pleasant to have somebody else's old furniture dumped within sight

of your bedrooms, or when you open your back door. Liverpool Trading

Standards receive 26,000 reports of fly-tipping a year. The man in

charge of dealing with them is John M cHail. A complaint came in

through our standard complaints system. Normally local residents or

councils will inform us of incidents of fly-tipping and we

have a policy of responding within three or four hours at least to do

the initial investigation, to identify who is doing the illegal

fly-tipping and take action to deal with it. The area we are going is

an area of terraced houses with back alleys. It is very difficult

to control it. It's people's homes. We don't want those areas to be

full of illegal fly-tipping. John arrives at the site meeting up with

Will Gibbs. Is that the alleyway? Have you got a key? I have. Let's

Is this it? Yes. There's a lot of builder's rubble. Any indication it

is from a builder? The intelligence I have got was that someone's had a

refit of a house or a business. will let you get on with it. Not a

nice job. The complainant suspects the rubbish has come from a local

business but that is not enough to go on. The officers need evidence.

Things I would be looking for are names and addresses. So if I find

someone's name and address in there, they tend to be the offenders and

we visit that address and ask for that person. You will need more

bags! The reason why we use plastic clear bags is so we don't have to

dip our hands into the bottom of the bin. I don't get too involved

in going through bin bags fortunately. The officers do.

Thankfully, it is not a regular occurrence. But we do have a

problem and it needs to be tackled. While John may not like to get his

hands dirty, he can't reSis a look into a box stuffed full of leaflets

that could provide a crucial clue to the fly-tipper's identity.

Louise Hulland reporting. And we'll see what the officers discovered

inside that box - and where the evidence led them - later in the

programme. Right now it's time for an update on your emails texts and

tweets. Rani. We're still getting responses to

yesterday's story about foreign bodies in food. Dave Clarke from

Kent has sent us this. A photo of the spider found in the salad

bought from his local supermarket, snapped just after his daughter had

eaten a mouthful! Dave wrote to the store, who said they would

investigate. They also agreed to send him �30 worth of vouchers as

compensation. Simon Oldham sent us this picture of a packet of boiled

sweets he bought in Weymouth. Luckily, before he opened the bag,

he spotted the cigarette butt inside. Remember, there is a guide

on what to do if you find something nasty and unwanted in your pre-

packed meal or snack. It's presented by our legal expert,

Professor Margaret Griffiths, and you can find it on our website.

That's bbc.co.uk/watchdog. Sophie. Now, bought a ticket for a concert

recently? If you got them through an online ticketing agency, you'll

know all about the hefty booking fees. But recently we've heard

about the eye-watering cost of their other services. Like printing

and delivery. It's no wonder complaints are increasing - because

the agencies can effectively charge what they like. As our Mystery

Booking fee, processing fee, service charge. The online agencies

have different ways to describe the charge for selling you a ticket.

Customers like Mark can think of a few descriptions, too! I went to

see the Olly Murs concert. I bought the tickets from the Viagogo

website. At the time, there wasn't no other seats that were decent. It

was �184 the total cost. Then admin and handling charge on top was �45.

It seemed a ridiculous amount to charge to literally post three

tickets in one envelope to one address. A booking fee might be

unavoidable but what about some of the others. On top of the service

charge, the selling agency had another fee up their sleeve. When I

went to the delivery page, there was only one option. It was called

Ticket Fast. It involved me printing the tickets at home. I

thought it was a cheek. I am using my ink and paper and I didn't

understand why I would be paying to do that. Well, we are also at a bit

of a loss, so it is time to find out how much the other big agencies

are charging in added fees and how they justify them. Over two days,

our team phoned six different agencies. Three of the leading

primary agents selling tickets directly from the music venues. The

concerts we enquired about - Olly Murs, Maroon 5, Madness and Ronan

Keating. Booking fees. The cheapest booking fee we could find on those

tickets was �3.50, that is what Ticketmaster and Ticketline quoted

for a seat to see Madness. You are paying for a couple of things.

There is the face value of the ticket. Face value goes to the

promotor. The booking fee goes to the ticketing agency. This involves

money that pays for access control, which is your access to the venue,

the technology that is involved in getting you into the venue. Ticket

agencies make a profit from this. When we checked the secondary

ticketing sites, we came across a big difference. Stubhub charged no

booking fees, but one of their competitors turned out to be the

most expensive of all. I found on Viagogo, for a ticket to see Maroon

5, the booking fee is �17.39 on top of the ticket. Shart intake of

breath? Wait till you see what we found next. Tickets for the same

concert being sold by the same company coming with different

service charges. We looked at buying a �35 ticket to see Madness.

Ticketmaster charged a service charge of �3.50. If we wanted a �45

ticket instead, Ticketmaster demanded �4.50. Why? There were two

different booking fees. The higher- priced tickets were �4.50. I

wondered what the difference was? The service charge is usually a

perseven stadge of the ticket cost. So there is a mer expensive ticket,

it is a case of a service charge will be higher. Are you getting any

more for your money? No, it is a percentage of the ticket value. As

you can imagine, the higher price ticket, even with the same

percentage would be a higher amount because it is a higher cost, it is

the more expensive ticket. A one- off? Sadly not. As well as this

company, Viagogo, Ticketline and See Tickets also told us they

charge a percentage of the ticket cost. You are not getting your

ticket delivered in a gold envelope, it is being processed in the same

way. So fans will find that unfair. So after booking fees, what would

the primary agents charge for delivering our tickets? On the

tickets we checked, Ticketmaster wanted to charge a minimum of �2.25

for standard delivery or as much as �5.50 for secure delivery. And

Ticketline�2.20 or �5.25 for secure delivery. So what about the

secondary ticketing sites? Stubhub quoted us �5. Viagogo and Get Me In

offer one delivery option. They were the most expensive. Viagogo

will charge �9.95. Get Me In charge �10.97. That is the delivery

charges if you opt to have the tickets sent to you. Remember

Ticketmaster can hit you with a charge even when they don't deliver.

We found them offering a Ronan Keating ticket for �41.25 including

service charge. If we wanted to print it ourselves at home, that

would be an extra �2.75. How would they explain that one? I know there

is a �2.75 charge on that. Why is that? The �2.75 is a handling fee

for ticket fast processing. It would be for us to put the ticket

into the consumer's online account and the rest of the handling fee

would be to ensure the machines are working at the venue because there

is going to be a hand-held barcode scanner. What if you do it the old-

fashioned way and go and collect your tickets at the venue? Well,

bad news if you bought them through Stubhub. They do charge you �2 for

the privilege of doing your own leg work. Thanks for that(!)

In a moment I'll be talking to the boss of Viagogo - one of the

companies named in that report - and finding out how he justifies

those added charges. Before that, how do the others respond?

Well, the Society of Ticket Agents and Retailers told us the booking

fee includes a number of elements including the actual cost of

processing the transaction, staffing costs, technology and

overheads. Delivery fees vary according to the method by which

they're dispatched and it's reasonable for companies to charge

for this service. See Tickets says a booking fee based on a percentage

of the face value is fairer than a flat fee because it doesn't

penalise those buying cheaper tickets. It applied a �6 delivery

charge in our survey because the venue involved doesn't issue

duplicate tickets. It therefore used Royal Mail Special Delivery so

it could track the tickets, and customers could claim compensation

if they were lost. Ticketmaster says it provides a wide range of

services for its clients. And that fees are often its only source of

revenue in return. It says tickets printed at home

must be scanned and validated at the venues by access control

technology, installed at the company's own expense. The printing

charge - applied to concert-goers like Carmelina Critcher -

contributes to the cost of this service. The company, and the wider

industry, is looking at ways to reduce it. As for the secondary

ticketing sites, Getmein says its delivery charge covers the cost of

a premium and fully trackable service to ensure customers receive

their tickets securely in time for their event. And Stubhub says it's

committed to transparent pricing. It says when customers collect

tickets it's from a different location, close to the venue. The

�2 charge helps to cover the cost of staffing outside normal hours.

We should add that the charges we found were for those specific

concerts and venues - other charges may apply for different events and

locations. With me now is Ed Parkinson from Viagogo. Good

morning. Let's talk about Mark Parker. �184.09 for his tickets. On

top of that �45 for those extra fees. He didn't understand why he

was paying so much? You need to really understand how the Viagogo

site works. We are a ticket marketplace so people can sell as

well as pie tickets. So our job is to get the tickets -- as buy

tickets. So our job is to get the tickets from the seller as well as

the buyer. We use a secure courier service. This is a courier comes

and picks the tickets up from the seller and delivers to the buyer.

We operate the platform and we provide seven-day customer service

12 hours a day. If anyone has a problem, they can call us. We have

an event hotline on the day so they can get through if there is any

issue. All of that process is different to printing three tickets.

It doesn't explain why it gets so much more expensive. If I get a �50

ticket, if I buy �100, you will charge me �15. They are tickets,

they are the same things. I may be getting a better seat? It works

both ways. If you are buying a cheaper ticket, the charges are

much lower. It is important to remember half the tickets sell

around or below face value. Many of the tickets, we work with half the

UK Premier League in football. Many tickets resell at lower prices.

There are lower fees if prices are cheaper. If someone is paying for a

more expensive ticket, it is a marketplace so that is a scarcer

ticket so the work we have to do to make sure you get that ticket and

to find a replacement if there is a problem is harder. So it does cost

us a bit more than it would do if it was a cheap ticket readily

available. What about another issue that confuses viewers? You are

dealing with tickets that people can't use or don't want, a

marketplace as you say. Things like Robbie Williams, we found tickets

available the day before they went on general sale, you had them on

your site �80 to �1,000? We open our marketplace as soon as tickets

have been made available through any kind of sale. So we don't put

tickets available until they have been made available to the public.

Our guaranteed service is something that people will need from the

moment that tickets become available up until the event date.

That is why we choose to open our marketplace at that point. As soon

as tickets have gone on sale, particularly for very popular

events, people looking for tickets will, if they can't find them at

the box office, look online and turn elsewhere. That is when they

can be scammed. So that is why our service is important through that

sale period. Thank you very much. Back to Liverpool now - one of the

country's fly-tipping hotspots. We're out with the city's Trading

Standards teams as they try to track down the people who've dumped

a consignment of commercial waste. Clues are often difficult to find.

But maybe not this time. Here's Louise Hulland again.

John has identified a box full of leaflets among this illegally

dumped rubbish in Anfield. Leaflets that might identify the fly-tipper.

You see them? They are from a small independent retailer. I was about

to say through the number of boxes that I can see, as John has said,

it looks like it's come from... small independent retailer, maybe a

local store in the area. That box not got an address on? That would

have been handy. Do you think this If it's got that logo on, it is a

good indication it is their shop. Yeah. What I will have to do is go

and speak to the owner of the shop and find out if this rubbish is his

or hers. If it turns out to be, it will be issued a �80 fine and told

to clean it up at the same time. All we have to do is get someone

else to come and clean it. We will speak to the shop owner now.

street nuisance officer prepares to confront the store's boss. John

checks another nearby fly-tipping hotspot. Some local traders,

builders, contractors, seem to be using the area to dump builder's

rubbish which is causing a problem because the local children in the

area recently have decided to set fire to a lot of it and whilst -

and that resulting fire spreads into a number of properties. Whilst

the derelict properties, so nobody was in direct danger, obviously

it's not going to help the area and This is typical of void property

fly-tipping. A lot of the material here will probably be household

material. It's combustible. Local children will come into the area.

They will set fire to this. As you can see, they have already set fire

to it. It is a major issue. It is a problem. We do really need to

tackle it. We have to conduct more intensive covert operations,

investigations to track these people down. Recently, the council

introduced a new scheme to help combat illegal dumping. It has been

a massive success in Liverpool. Unfortunately, as you see, it was

wedged open. Every one has a sign. It is important. If you don't keep

it closed, that is when the fly- tippers will take advantage. With

John's inspection complete, he heads back to see if Will's been

able to get hold of the store owner. I have spoken to the owner who has

informed me has put the rubbish out. I have issued him a fine and read

him a caution. So the case is wrapped up within a couple of hours.

With a spot fine of only �80, not far off what you will pay for a

parking violation, it's little wonder that some people aren't

deterred from dumping their waste illegally. As you can see, if you

look down there, the council do work hard to keep these clean. Our

environmental cleansing services work hard and the residents work

hard to keep them clean. Then you have somebody coming along and

dumping this. It is totally defeating the object and it is

unfair on the residents. Of course, as well as its densely-

populated cities, the North West of England contains some spectacular

countryside. But fly-tippers are no respecters of beautiful scenery -

as we'll see later. Now, going away for Christmas? If

so, you'll probably be packing a bag and filling it with some of

these - travel-sized food, drink and toiletries. You can find mini

versions of well-known brands at supermarkets, airports, rail

stations and high street chain stores. But we've discovered some

incredible price differentials between these and the standard size

packs. Like this Dove anti-perspirant. Buy

the big version and it could cost you �1.50. Buy the much smaller

version from the same store and it's �1.12. That means, by weight,

you're paying 220% more for the smaller one.

It's an even worse story with this Johnson's bath foam. A big and

small version on sale at the same store. But, by weight, the little

one works out to be 329% more expensive.

As for the food and drink, a Coca Cola two litre bottle's on sale for

�1.98. While the smaller 150ml can is selling for 40p. So, by weight,

the mini version is 170% more expensive.

But the very worst of the bunch - Kellogg's Cornflakes. Standard box,

on sale at �2.69. Very small box, available at the same store for 89p.

Might be cheaper by pack, but, gram for gram, this little one works out

at an incredible 725% more expensive. So how do the companies

explain it? Firstly, they all say retailers are

free at all times to set their own prices. Dove says the travel-sized

products were developed in response to customer demand for a product

that is convenient for travel. They say it does in fact have an RRP of

�1.00 for the small version and �2.49 for the larger product,

although charges from retailers may vary. Coca Cola say the two

products listed are very different packs designed for different

purposes. And Johnson and Johnson told us they offer consumers a wide

variety of choice at different recommended price points. Along

with Kellogg's, they say the travel-size products provide

customers with convenience. Both add that the cost of this size is

due to the higher packaging and production costs.

Next, the big banks. They're all after your money. And to tempt you

into banking with them, most advertise current accounts that

come with perks, like free mobile phone insurance and car breakdown

cover. Beware though, because many so-called packaged accounts also

have hefty annual fees. And, for some customers, the costs could

outweigh the benefits. It's not hard to see why the banks

like these packaged accounts. Are they any good for their customers?

Welcome to my clinic. Now, one of the most popular extras with

packaged accounts is travel insurance. Before we head off on

holiday, we need to check the policy covers you. If you are over

65, you might not be covered. The level of cover might not be enough

either. If you are travelling outside Europe, the policy might

not cover you at all. Next, mobile phone insurance. Key points to

consider: You need to check your phone is covered by the policy.

Secondly, pay attention to the excess. Many mobile phone

insurances come with packaged accounts and they make you pay the

first �100. Finally, ask yourself whether or not you need mobile

phone insurance at all. It might be covered on your home insurance.

What about breakdown cover? Well, some policies that come with

packaged bank accounts don't offer Home Start. The policy also might

not cover you if you need to be towed back home because your car

can't be repaired. If you are travelling in Europe, most of them

won't cover you for that either. What about the car protection

policies? Under the payment services regulations, banks must

refund you if you have been the victim of fraud as long as you

weren't negligent. So the question you need to ask is this: Are you

going to use most of the benefits in your packaged accounts? Are the

products right for you? It may be that even if the products are right

for you, you might be able to get them cheaper elsewhere. There's a

good chance that by building your own packaged account you might get

a better deal and you can save yourself the monthly fee.

James Daley - Which's money expert there.

Remember all insurance and breakdown policies come with

exclusions, so it's always worth reading the small print. And for

more information on choosing the best type of account for you and

how to change your bank account, see our website. The address

bbc.co.uk/watchdog. Meanwhile, we have a had a response

to that report from the British Banking Association, which

represents the main high street lenders. It says packaged accounts

can be a convenient and cost- effective product when customers

take advantage of the add-on services. Customers should shop

around and choose an account suitable for their needs, including

sticking with a free-in-credit account if it suits them better.

When officers deal with illegally dumped rubbish some hazards are

often. Cats and dogs - the waste spills out. You then have the

possibility of rats in-and-out. Rats carry lots of diseases. So you

don't want children exposed, or anybody, exposed to those types of

dangers. But the teams sometimes encounter items posing more

imminent danger. Today, Richard Waters is responding to reports of

fly-tipping on the outskirts of Darwin. We can get the council to

remove the litter but nothing of any major fly-tip. At first glance,

it seems nothing worse than normal litter. But on closer inspection...

There's quite a few needles there. This is an area that's been used

for some type of drug activity. This makes it more serious now. Any

type of needles like this in the open, exposed, is a potential

health hazard to anybody nearby. They need to get picked up.

Officers are prepared for discoveries like these. Richard

begins clearing up the needles. have put gloves on. These will

protect me from infections. I will have to be very careful when

picking up the sharps. I will not pick them up with my hands. I will

use these tweezers and put them in the sharps box provided. He may

have cleared most of the needles away, but he also spots other

hazardous items lying out in the open for anyone to find. He calls

the council with a request to get it all cleaned up and removed as

soon as possible. It is an accumulation of litter but there

are quite a number of needles within the litter. So it needs to

be litter-picked ASAP, really. residential areas, officers get to

hear about fly-tipping cases quickly. Rural areas with no CCTV

cameras are harder to police. Richard is heading to a second

known problem area. This time, it is much more remote. We are coming

to another local spot out in the countryside. A place of outstanding

natural beauty, po ewe lar with walker and cyclists -- popular with

walkers and cyclists. There we go. Somebody's dropped something off

there. It doesn't look too big, but nevertheless. Upwards of 20 black

bags. It will take quite a bit to have a look through this. So I

shall get my gloves and my camera. Again, some of the rubbish is

ininnocuous. You never know what is going -- Rubbish is innocuous.

never know what is going to be thrown out in the waste. What type

of person will wear those! After inspecting the bags closely, some

of the contents cause Richard greater concern. Most contain large

amounts of used compost. Within the waste are clay-potting pebbles

which help with drainage. This and the fact it's been fly tipped leads

Richard to a definite conclusion. As you can see, without a doubt

what is going on there, in my view, would be the remains of some type

of cannabis farm that's probably taken place locally. When it

arrived here, we don't know. It is in the middle of no-where. It is

quite secluded. If you look around, there is no residents really. No -

the likelihood of being seen dumping this type of waste is slim.

It will be reported through to the police. The police will take the

location. They will make a note of it and use that information which

ever way they can. But for now, all that can be done is to make sure

the waste is cleaned up and disposed of properly. There will be

lots of people using this road for walking. They will use it for

cycling. It is a nice place to be. It never ceases to amaze me. I like

the countryside. I like going out for walks. It is a blight. It

spoils the entire aspect. You don't want to see it in such a nice area

as this. It is a shame. Within 24/48 hours, this site ought to

have been cleared and it will be a clear lay-by until somebody else

dumps their waste on it, which hopefully will be a long time from

now. The waste was cleared away and information passed to the police.

So far, the origins of the cannabis farm remain unknown. Whilst fly-

tipping is a crime, it is worth remembering that the Environmental

Protection Act makes you responsible for the safe and legal

disposal of your household waste so if you pay someone to get rid of it

for you and they dump it unlawfully, you could still face prosecution as

well as them. That is why you should always use a reputable waste

disposal company. You will find details on our website -

bbc.co.uk/watchdog. We have had a huge response to our story on EE

and its 4G service. Lots saying since EE took over Orange, you have

been losing the signal regularly. A few users are saying the poor

signal is affecting 3G users as well.

Thanks, Rani. And that's all we have time for this morning. On

tomorrow's programme: Thinking of buying gift vouchers

for Christmas? We put some of the most popular to the test - and find

out what they're really worth. Simple mistakes. Big penalties. How

some airlines are punishing customers for the tiniest booking

errors. And taking on the loan sharks. The