Browse content similar to 12/04/2014. Check below for episodes and series from the same categories and more!
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the last ride, so nobody knew if we had won it or not all. That's all | :00:00. | :00:00. | |
the sport for now. It's now time for Your Money with Declan Curry. | :00:00. | :00:11. | |
Hello and welcome to Your Money ` your weekly guide to making the most | :00:12. | :00:17. | |
of your cash, here every weekend on BBC News television, available all | :00:18. | :00:19. | |
week on the BBC iPlayer. Over`charged when we go over`drawn ` | :00:20. | :00:22. | |
the financial watchdog launches an investigation into bank fees. We'll | :00:23. | :00:28. | |
look at the cheaper ways of going into the red. And how to stop the D | :00:29. | :00:34. | |
in DIY standing for disaster. We've got some hints for hassle`free home | :00:35. | :00:35. | |
improvements. How much does it cost you to go into | :00:36. | :00:47. | |
the red? The City watchdog says probably too much. It says many of | :00:48. | :00:58. | |
the banks have high charges and it's often difficult to find yourself a | :00:59. | :01:00. | |
better deal, because the wretched things are so complicated. James | :01:01. | :01:03. | |
Daley campaigns for consumer rights. He runs a website called Fairer | :01:04. | :01:06. | |
Finance, which assesses the banks for price, customer service, etc. 30 | :01:07. | :01:12. | |
million accounts have overdrafts, but the watchdog says most of us | :01:13. | :01:15. | |
would struggle to work out what going into the red actually costs. | :01:16. | :01:24. | |
What makes them so complicated? What has happened over the last few | :01:25. | :01:29. | |
years, is the cost of overdrafts has come down a little, but it has got | :01:30. | :01:34. | |
more complicated. Ten years ago, it was a matter of, here is your | :01:35. | :01:42. | |
interest rate. Nowadays, it might be a daily age, it might be a monthly | :01:43. | :01:47. | |
fee, you might have a offer so that you can go beyond limit without | :01:48. | :01:52. | |
being charged. It is difficult for customers to compare like with like | :01:53. | :01:56. | |
when looking at bank accounts. Sometimes something that looks cheap | :01:57. | :02:02. | |
might not be. We are talking about the new Barclays overdrafts | :02:03. | :02:08. | |
arrangements, that was a fortnight ago. It is a daily fee and it | :02:09. | :02:14. | |
doesn't look very much, but if you add it up over the month, the | :02:15. | :02:18. | |
typical customer is paying far more for their overdraft than they were | :02:19. | :02:25. | |
previously. Exactly. If you turn some of those daily fees into annual | :02:26. | :02:34. | |
charges, its works out at hundreds of percentage. You cannot compare | :02:35. | :02:39. | |
like`for`like without doing some sums and working out if this is | :02:40. | :02:45. | |
right for you, depending on how often you go into the red. The good | :02:46. | :02:50. | |
news is, there are actually some great services out there full top | :02:51. | :02:56. | |
government sponsored website has a tool that allows you to compare | :02:57. | :03:02. | |
accounts by entering how much you are in the raid each month. The | :03:03. | :03:07. | |
important thing is to be orders. A lot of people say, I would call them | :03:08. | :03:12. | |
out limits many times a year, but that is when it gets expensive. | :03:13. | :03:19. | |
These are not trivial amounts, it could cost you 50 or ?60 each month. | :03:20. | :03:26. | |
Exactly, hundreds of pounds a year. The worst excesses I did have been | :03:27. | :03:32. | |
shaved off, but there are still banks charging people a lot. But if | :03:33. | :03:37. | |
you think, actually, I am the kind of person who goes over their limits | :03:38. | :03:42. | |
ex times a year, then it is a good idea to shop around. More of us are | :03:43. | :03:50. | |
complaining about the companies that supply our gas and electricity. The | :03:51. | :03:53. | |
energy ombudsman says ten, 638 customers complained between January | :03:54. | :03:56. | |
and March ` that's three times as many complaints as a year ago. Most | :03:57. | :04:02. | |
complaints were about bills ` 2,062 people said they didn't get a bill | :04:03. | :04:10. | |
when they should have. 1,474 complained about the charges on | :04:11. | :04:15. | |
their bills. And there were 1,067 complaints about bad customer | :04:16. | :04:17. | |
service, though the watchdog said not all those complaints were | :04:18. | :04:23. | |
justified. Energy UK ` the industry body that speaks for the companies ` | :04:24. | :04:27. | |
says most people have no problem with their energy firm. If you do | :04:28. | :04:30. | |
need to complain about the company you use, you should contact the | :04:31. | :04:36. | |
energy company first. You should find their details on the back of | :04:37. | :04:40. | |
your bill. If the problem hasn't been sorted out after eight weeks, | :04:41. | :04:43. | |
then you can go to the ombudsman. All of the big six energy firms have | :04:44. | :04:47. | |
signed up to the ombudsman scheme. It's an independent watchdog ` and | :04:48. | :04:51. | |
it's free to make a complaint. Do an internet search for Ombudsman | :04:52. | :04:56. | |
Services. One of the smaller energy firms has | :04:57. | :05:00. | |
promised to keep some of its bills below ?1,000 a year. OVO says it can | :05:01. | :05:05. | |
cut prices ` because of a near`10% fall in the market price that it | :05:06. | :05:09. | |
pays for the energy it sells us. The price applies to its fixed`rate, | :05:10. | :05:11. | |
duel`fuel deal for customers who pay by direct debit. | :05:12. | :05:16. | |
A TV advert for the payday lender Wonga has been banned ` because it | :05:17. | :05:20. | |
didn't make it clear just how much interest it charges. Wonga is one of | :05:21. | :05:22. | |
those lenders that can charge thousands of pounds in interest if | :05:23. | :05:26. | |
you borrow just a few hundred quid but don't pay it back quickly | :05:27. | :05:29. | |
enough. And we mentioned earlier switching your bank account to get a | :05:30. | :05:34. | |
better deal. The Payments Council says over 600,000 people have | :05:35. | :05:36. | |
changed their current account under the new scheme to make it easier. | :05:37. | :05:42. | |
Remember, once you ask your bank to move your account ` it's up to them | :05:43. | :05:46. | |
to do all the work, and they should do it within seven working days. | :05:47. | :05:52. | |
The sun is out ` daffodils are blooming, Easter is approaching. | :05:53. | :05:58. | |
What's that dreadful noise? It's the next door neighbours, with their saw | :05:59. | :06:01. | |
and their drill and their hammer. DIY season is upon us. We spend | :06:02. | :06:09. | |
millions of pounds on it every year. But make a mess of it ` and it will | :06:10. | :06:13. | |
cost far more than it could ever save. You can decide for yourself | :06:14. | :06:16. | |
which camp our reporter Kevin Peachey falls into. | :06:17. | :06:20. | |
With these shorter nights and spring sunshine comes a fashion for | :06:21. | :06:25. | |
hammering away at home improvements. But does gelling holes in the wall | :06:26. | :06:30. | |
after rebus with a bigger hole in our bank balance? Do your research | :06:31. | :06:36. | |
before you start any job. There are plenty of resources online. Make | :06:37. | :06:43. | |
sure you don't buy ridiculously expensive tools stop a power drill | :06:44. | :06:49. | |
costing ?50 is perfectly good, you don't need to spend ?300. Make the | :06:50. | :06:57. | |
most of the offers retailers come out with, especially on bank holiday | :06:58. | :07:03. | |
weekends. You might need these tips, because a certified by the | :07:04. | :07:06. | |
nationwide building society suggests we are willing to spend. DIY | :07:07. | :07:14. | |
projects cost an average of 3500 homes, but the average bill goes up | :07:15. | :07:20. | |
as we grow older. Younger home owners are likely to turn to | :07:21. | :07:27. | |
short`term credit to funds the work. I enjoy it when it is finished, but | :07:28. | :07:33. | |
not doing it. I don't think I am bidding at its. I said to my husband | :07:34. | :07:39. | |
if he buys me a jigsaw under drill, I would be brilliant at it. I do | :07:40. | :07:48. | |
painting, I'm not great at woodwork, so you will get me with | :07:49. | :07:54. | |
the roller up and down the walls. I hate gloss, so anything that's is | :07:55. | :08:00. | |
gloss as to be sanded down, and I am not good at that. DIY dreams can | :08:01. | :08:05. | |
quickly turn into nightmares, raising the cost of repairs, but a | :08:06. | :08:10. | |
really bad job can cause a property sale to fall through, bringing even | :08:11. | :08:17. | |
more sleepless nights. It may pay to bring in experts rather than risk a | :08:18. | :08:25. | |
botched job. The builder has to find out what you have done wrong, take | :08:26. | :08:29. | |
it away and then fix it, so it can cost you twice as much. It is common | :08:30. | :08:36. | |
sense, but a lot of people believe they know what they are doing and go | :08:37. | :08:43. | |
at its themselves. Many home insurance policies include | :08:44. | :08:45. | |
accidental damage cover, allowing you to claim if things go horribly | :08:46. | :08:50. | |
wrong, but surely it is better to know what you were doing before | :08:51. | :08:55. | |
doing it yourself. I think the jury is still out on | :08:56. | :09:02. | |
that one. That's all from Your Money for this week. Keep up to date all | :09:03. | :09:05. | |
week long with energy bills, savings, pensions, mortgages on the | :09:06. | :09:08. | |
BBC's website. You can get updates ` by following our feed on Twitter... | :09:09. | :09:11. | |
We're @ BBC Your Money. No show next week ` got some DIY to do ` more in | :09:12. | :09:14. | |
a fortnight. A good part of this weekend will be | :09:15. | :09:36. | |
dry`mac for | :09:37. | :09:37. |