Episode 2 Crimewatch Roadshow

Student nurse Stephanie comes face-to-face with an armed drugs

live every day for the next four weeks. We've already had loads of

calls on the cases featured yesterday. Now we want your help

again to track down more criminals. On the programme today: A terrifying

case of mistaken identity. The bag snatcher saw violent he broke this

woman's fingers. And a room with a view. We go behind-the-scenes at one

of Britain's most high-tech police control rooms. The roadshow team is

travelling the country, and today is their second day in South Wales,

this time in Bridgend with police forces. What is happening there?

am in the training centre with Dandy, the longest serving police

force here. Last night, he was out helping at a performance. He deals

with all sorts of situations, from screaming fans to full-scale riots.

Later I will find out what makes him unflappable. First, the stuff of

nightmares. Imagine waking to find armed men in your house. That is

what happened in February two young from Swansea. Stephanie, a student

nurse, was exhausted after returning late one night from her job at a

local hospital. It's really hard. You don't stop from the moment you

get in until the moment you finish. I got in at 10:30pm. I read a book

and had a piece of toast and I went to bed about midnight. But she would

o'clock in the morning, and there was this almighty noise, I could not

describe it at the time. I heard voices in the house. She crept to

the top of the stairs. She was about to come face-to-face with her worst

nightmare. The light went on, and I realised there was something. He had

his face is covered. I could not really see him, and he was carrying

a hammer. Already terrified, she was dragged downstairs. There was a

second man in the living room. kept shouting about giving them the

green, I did not know what the green is. It is normally street speak for

cannabis. Stephanie was trapped in her home by two armed men who seemed

convinced she was some kind of drug dealer. They just would not listen

to her pleas. Her ordeal was about to become even more frightening.

did go upstairs with one of them. He called me up with him. I felt

powerless. It was one woman against two men. I thought they could hurt

me or even kill me. It sounds very dramatic but two men in my house,

you know? You do not know what people are capable of.

eventually realised they had got it wrong. Stephanie was no drug dealer.

But they were not going to leave empty-handed. They did not find any

drugs but rather than waste the fact that they had broken in, they stole

whatever they could get their hands on. They ran off with her bag and

phone. The incident lasted just 20 minutes. It did not seem long but in

a situation like that it is forever. She could not even phone for help.

went to get my phone, I did not realise they had taken it, to try

and get some help. That had gone. Then I was going to grab my bag, see

if I could get some money for a taxi, that had gone. In desperation,

she went outside to look for help. These CCTV images captured the

moment she raced into the street to flag down a passing car. The car

stopped and the driver took her to her parents house. Her mum was

shocked to see the state she was in. I don't think anybody deserves to go

through something like that. It is just a really awful experience.

it could have been so much worse. On any other day, Stephanie's

five-year-old daughter could have unit home. It was just a matter of

luck that she was with her grandparents.

We are just lucky that the grandchildren did not witness these

men. You can imagine how scary it would have been. The one thing I am

thankful for is she was not there. She would never have been the same

again. To unknown men walking round your house for 30 minutes in the

middle of the night, I cannot imagine how that would have been.

She would find it very traumatic. It has had a lasting effect on her and

it probably will for some time. will check every door at ten times

to make sure it is locked before I go to bed. I will make sure nobody

is lurking outside. If anybody hurts her, it is terrible. DC Dave Welham

is with me. This was a shocking attack. That's right. Stephanie

found it a shocking experience, and she is frightened to live in her own

home. You believe this could be a case of mistaken identity.

Definitely. We believe they have gone in looking for drugs, possibly

cannabis, but there is nothing to suggest Stephanie had any at her

address. There was a good Samaritan who took Stephanie to her mothers

house. -- mother's eyes. You want to track down this good Samaritan.

Definitely. Her phone was stolen so she could not phone the police.

Possibly this driver has seen somebody come from the address, he

may be the key to finding out who these people are. Not only did he

help Stephanie but he could be vital to the investigation. Definitely.If

you feel you can help, please call CCTV. -- caught. These two

sightseers and their dog are taking a great interest in the local arts

scene in Penzance. Woman is drawn to a piece of pottery between those two

black jugs on the sideboard. What you cannot see clearly is that she

picks it up and picks it -- puts it in her bag. She walks off and it has

vanished. We've got to have a look at that. Least believe the couple

visited Fort galleries and items were stolen. -- the police believe

you recognise these leaves? -- these a clothes shop in Covent Garden.

This customer is not interested in the latest fashion. He said the shop

owner to look for a court downstairs. He then nets behind the

counter and helps himself to �170 in cash, then time for a swift exit. Do

you know this man? Give us a call if this London bus. One is standing in

front of a victim and one behind. The man standing behind him reaches

into the pocket while the other man drops money on the floor. They push

the victim towards the accomplice. Let's see it again in slow motion.

Crafty. As soon as they get the wallet, which has �150 on it, they

scarper off the bus before it leaves. Do you know these men? Give

us a call. If you can help with any of those crimes, you can call us.

You can also text us. You can also Police's longest serving police

force. One of the instructors and officers here, you have had him a

long time, haven't you? We have. He has been a police force for 13

years. He is due to retire very soon. Getting a well earned rest. He

is very busy. We know that he polices pop concerts. What else does

he do? It is very varied, the role of the mounted police officer. It

can be a school visit, football match, everyday patrols around

Cardiff, issuing tickets for traffic offences. So he needs to be

protected for that. Ridiculously in crowd, he needs to wear special kit.

Shall we have a look at the things you put onto him? At football

matches we put on the guard. That goes over his nose. Then the visor.

That will go over his eyes to protect his eyes. That is important

to protect his face. His legs are protected by the guard. They protect

down to the bottom there. So that protects the whole leg. I understand

there is even something for his feet. Yes, he has these boot for --

these boots for his feet. It must take time before you head out on

patrol to get him ready. Yes, it does. We wear sheets, very smart

when they go out on patrol. They do, and I know you think a lot of Danby.

He is one of the family here. He will have a well-deserved

retirement. Later, I will be finding out how he saw one flammable in

those crowds. -- however he is so unflappable. There is definitely an

animal theme because I have some feathered friends in the studio. I

am joined by John Haywood. This is an awful story. Tell us what

happened. We own a pet shop, me and my sons. Within that I have my own

parrot. It is not the pet shop's parrot, it is mine. About 11:15am,

just before Christmas, the door got broken into and they got stolen. The

way they were stolen, you will see the CCTV, you will see how

traumatised these birds were. see a van pull up, this is your

shop, with your pets inside, they force open the door, and it is

pretty shocking what happens now, I must say. That is one of the birds

flapping around, going mad. They have thrown him in the back of the

van. It must be terrifying for those animals. If anybody knows the

whereabouts, please get in touch. I want them back. The sad fact is this

is not an isolated incident. You have seen these a few times. Last

year we dealt with 20 cases of this type. The majority were Avery is or

domestic houses, but this is the most cruel and wicked crime I have

ever come across. The actual violence shown towards these

beautiful birds is dreadful. We need to. Is there any thing people can do

at home if they all these animals? The majority of parrots are

endangered and there is always demand. They deserve and need as

much protection as possible. Houses and shops should be alarmed and

birds should be identifiable, with rings on their feet. Micro-chipped

or registered. That is something that is very cheap to do? Yes, just

if you pounce. Microchips can be done for just if you pounce, and

that is well recommended. Parrots, in particular, should be positively

identifiable. You really want them back, they are characters? Henry, he

would sit on your shoulder and chat and he was a very lovely bird. Like

this bird? As you can see, he was just the same, Rosie would stay

mainly in her cage and she would whistle and give kisses, she would

say, I love you. Only things that I taught these birds to say. I really

hope that they are OK and we can help you. Thank you both very much.

Hopefully, someone will know something. Still to come... Help

police catch this bag stature before he does it again. And the young

woman who still hundreds of pounds from an 88-year-old, do you

recognise? -- recognise her? This is the high-tech nerve centre, one of

the most moderate in the country and open last year. -- opened. Alan

Morgan, what is so special? This has been a lot of hard work and we can

more effectively manage demand than ever before. We have desktop

equipment and superb screens, we can manage city centre routines or

downlink from helicopters. This room handles emergency calls and 101

calls next door. Those screens are very important? They are so

important, so much more beneficial for staff to see what is going on.

We can map these resources, it is so much better. Thank you and we wanted

to see how this works in action so we sent our cameras out on a Friday

night. He has fallen off his fence and he is unconscious. What is your

emergency? Crimewatch Roadshow has been getting exclusive access to the

new control room in South Wales Police. With its state-of-the-art

CCTV, tracking and medication technology, it is one of the best in

the country. For one night, we placed cameras inside the control

room and we were with officers on patrol to see how this facility

serves the local community. Police will be with you shortly... 10pm.

Sergeant Morgan and PC Andy Cogley are beginning their Friday night

shift in Cardiff. Kerry is one of the deputy supervisors. It is her

job to take control of the incident, once the staff have received the

call. Within minutes of being on shift, the first call comes in. With

the sirens wailing, officers head out to respond. Domestic between a

man and a woman. We shall see what happens. Everything is being closely

monitored by the rest of the control room staff. They will attend the

address... They arrive at the address within minutes to

investigate. Open the door! Be handlers have received a silent call

from a mobile phone. The high-tech computer system has recognised the

number and it belongs to a vulnerable woman who was recently

attacked. But window might be global. -- might be open. They

decide they have to get inside. There is no sign of any person on

these premises. But there was no one home. We have gained entry to search

this flat and make sure everything is fine. After some enquiries, they

decide there was nothing left to do. Back in the control room and the

next call is coming in. Someone has been knocking on my window...

location, where a man is reported to have been banging on a window and

the woman inside is frightened. Number five. We can see this on the

screen. The officers arrived and immediately see a man walking along

the street, looking worse for. you stinking of booze? Yes.The

Portway is also stinking of booze. The police have shown that they have

Where do you live? Where do you live? What street? What is your

wear, has been trying to get the attention of the ground floor to see

one of the other flats. We shall confirm it was not attempted

burglary, he is drunk and has probably urinated. We will tell them

to go away. Why would you knocking this window? Down there? It is

disgusting. If we see you again, knocking on Windows, or in the

street, we could arrest you for being drunk and disorderly. This is

not it, OK? On your way, all right? I am sorry. Fine. The officers make

sure the man is working away in the opposite direction and they head

off. This was a typical night for the team. Close at hand to whatever

the problem is. They will be out again tomorrow night, keeping peace

on the streets of Cardiff. Impressive. This centre handles

calls from 40% of the population of Wales, 1.25 million people. Anything

from serious motorway pileups to murder. But not every call is

urgent. You can get emergency calls and 101? What all the difference?

They still confuses people. If this is an incident where we understand

the response would be justifiable, and we need sirens, dial 999. If you

don't want blue lights, call 101. It might just be an antisocial

behaviour, you can call that number. In both cases, 101 and 999, they

should be police related as this that is not always the case? We get

all sorts of calls, enquiries about Chinese takeaway food, wanting

Yellow Pages delivered. Yes, we could frankly do without that.

Remarkable. Let's listen to a one, the second was 999. Truly

shocking, and the demolition is to laugh at these, but the consequences

can be very serious. Thank you. Unbelievable. Let's look at today's

wanted faces and first up, 41-year-old Jonny Conners, and

officers from the Met police want to speak to him in connection with a

distraction burglary in which two men posed as water company officials

to get into a man's home. He is from the travelling community and has

connections to Essex and the London area but where is he? 21-year-old

Raja Saddam Hussain, he failed to appear at Hyndburn Magistrates Court

in April 2010. A warrant was issued. He was accused of being part of a

group who attacked men on two separate occasions and still mobile

phones. He is five tall and has eight Lancashire accent. Adrian

Vasile, wanted for questioning by officers in three different police

forces in connection with Eardley. He speaks with a Eastern European

accent and has a tattooed on his left arm. -- burglary. He has

connections in Cambridgeshire, Northampton and London. And finally,

19-year-old Daniella Ghoghe you, she failed to appear at Eardley Crown

Court last April and a warrant was issued. She is accused of robbing

and pushing over a -- an elderly woman. Originally from Romania, she

often uses different spellings of her surname. She is described as

having a slight build with long, dark brown hair. If you recognise

any of these people, pick up the appealing for information urgently

about a theft that took place in the seaside town of Penarth near

Cardiff. It involved and 88-year-old woman who had gone into the time to

go to the bank and do shopping. We have CCTV footage and we can see a

young woman entering the shop, and you can see the victim near the

fridge, getting shopping. We can look from this angle. The woman

leans down and take something out of her bag. And she turns around and

leaves the shop. I am joined by Acting Chief Inspector, Susan

Sidford. Despicable crime. This could happen to anybody. It has such

an awful impact. What did the thieves get away with? The ladies

handbag and the contents and she had �250 and they withdrew �220 from the

nearby cashpoint. Was she followed? That is one of the lines of enquiry.

There is an image of this young woman, can you describe her? Yes,

the female responsible is between 20 and 30 years old, long, dark hair,

tied back in a ponytail. And she was wearing a black jacket, blue jeans

and white trainers. This sort of crime against the elderly is all too

common and Graham Francis is from Age Cymru. You can give personal

safety advice? There are key things. Keep hold of any bags, keep

them insight. Keep them zipped or cold. -- cold. And do not carry too

much cash at any time. Have all that you need about protecting your cash

machine number. Look over your shoulder and build write anything

down. Thank you. Some good advice. Luckily, the Vic then was not hurt

but that was not the case for Karen Bradbury, who stopped off at a busy

shopping street on her way home from work to pick up a birthday card. But

a vicious mugger was waiting. daylight on a bustling shopping

street. But nothing was going to stop this suspicious character

launching a vicious attack just to get his hands on the contents of a

works full-time. It was a regular working day last July, when she

realised she needed to stop off at the shops in Cardiff. I finished

work and was going to pick up my two children and I suddenly realised I

had forgotten to buy this birthday card so I stopped off beforehand.

She parked the car and walked the short distance through an alleyway

to the high Street. I knew time was getting on and I was worried about

picking up my children so I just went straight to the card shop. I

did not notice anybody larking around. But there was someone

lacking. This man had been hanging around the alleyway for some time

before Karen arrived. -- lurking. got the car and I came across the

road and I could see my car. The man was still hanging around in the

alleyway as she walked back. She did not even notice him. I had been

through the alleyway hundreds of times and never felt nervous.

entered the alleyway, the man's intentions became clear. It happened

pulled at the back, trying to rip it out of her handfuls of -- rip it out

of her hand. He grabbed the straps of my handbag. Using brute force, he

brought her crashing to the ground. I can remember looking at him, I

just looked at the straps of my handbag, thinking this person was

not going to take it, and I really held on tightly. But the mugger was

too strong and ran off with the bag. I got off the floor, watched him

run-off, and I was shouting at him to give it back. Fortunately there

was help at hand. A good Samaritan heard her screams and came to her

aid. Somebody at this I was OK and had heard me shouting. She very

kindly rang the police for me. bag was later found dumped in the

car park nearby. Her purse and phone were missing. Karen was not just

shaken by the attack, her fingers were badly injured. They told me I

needed an operation on one of my fingers, the consultant said he

thought it was under a bearable. I had to have three pins inserted into

it. -- a repairable. The injuries had a major impact on her life. She

works as a secretary and DM juries -- the injuries meant she could not

tight. I was off work for a long time, and when I went back to work I

could not tight. The biggest impact was felt by her family. My son is

registered disabled and has special needs. I have to give him physio

every day. It was really can work to do it everyday. That it was really

difficult. I have always been confident but it knocked my

confidence. I am nervous of going into crowded shopping areas. It is

important to bring this man to justice. I would not want this

individual to do similar elsewhere. It is important to capture him now

before he has the opportunity to do it again. It would help me if he was

found. I am worried he will do this to other people. If he is not part,

he could go on and other people could suffer the same as I have. --

if he is not arrested. This was a shocking attack in broad daylight.

You are baffled by this man's appearance. Yes, a smartly dressed

individual, well groomed, not concealing his identity. We have a

clear image of him. Give the description, because I know you want

people to look at this image carefully. Yes, he is a white man,

late 20s, early 30s, medium build, approximately six brute. Wearing a

dark coloured jacket. We have CCTV footage of the man in the alleyway,

he was hanging around for quite some time. He has a number L and then he

leaves that by the bins. Why did he do that? -- umbrella. Believe he has

done that so he has his hands free. He has been waiting there for 20

minutes. He seems to be assessing the scene and waiting for a victim

full. Most probably premeditated. It has an impact on people. Of course,

and it certainly has on Karen. It was a busy time of the day. He is

looking for a victim. At one stage he decides not to do another attack.

If you can help, ring the number. Now it is time for a batch of Krug

spotted on CCTV. -- crooks. It is New Year's Day in Salford is. This

guy is about to break the law and it is fair to say he is not very good

at it. He walks into a shop brandishing what looks like a gun.

The cashier does not seem to be playing ball. After more words with

the cashier, the armed robber seems to give up. Eventually, he leaves

completely empty-handed. E-mail not have managed to steal anything but

this is still a serious crime. This man needs to be caught. March of

this year, and a group of men walk into a shop. One of them is very

interested in a child's car seat. Then he picks up the �170 seat and

walks out with it cool as you like. Do you recognise this the? -- thief?

Take a look at this woman who drops into a hairdressing salon in

Northwood last October full up -- last October. She asks to use the

toilet and is sent downstairs. Whilst she is down there, this smart

phone catches her right. Will she steal it? It is just too tempting.

She makes up her mind and pocket the phone. She then makes a quick exit

with her male companion. Do you know her recognise that distinctive

a call. You can call Crimestoppers forces. -- horses. They are being

put through their paces. They need to be able to deal with any

situation, particularly noise from crowds riots. This is the typical

training, isn't it? We have drums banging, waving flags. We put the

police horses through the environmental distractions they are

likely to come across. That will be a lot of sound, lots of visual

deterrents. We will try to simulate the type of things they will face on

a daily basis. Often, these incidents, officers will see many of

them, and are responsible for reducing paperwork, as well as this.

They are not batting an eyelid. How much training do they need to go

through? It depends on the horse. We have to make sure they are confident

100% in their abilities before we put them out with the public. We

have a range of police forces here today. The very experienced Danby,

19 years old, getting towards the end of his career. The new recruit,

the Grey horse, is lovely. How is he doing? Very well. He has been with

us for three months and is settling in well not -- settling in well.

There are all sorts of obstacles. are never cruel to them. They look

after the welfare. They are looking after their health. We also have a

small section generating a lot of basic police force work compare to

others in the country. There is only seven horses in the force but we

rely on them. We are producing a book later which will tell a lot of

stories of the dog handlers over the last 52 years. People love to know

what happens behind-the-scenes. They see these horses doing their job and

now we have seen what they go through. Totally unflappable. Time

for an update. We have had calls coming in with good information on

the CCTV of two people stealing pottery from a gallery in Cornwall.

Some great news, minutes after we showed you those parrots, we have

had information coming with possible sightings of them. We have also had

possible sightings of this man. What RU up to tomorrow? Not exactly

gardening weather but we have been spending time in the sunshine and

some people have been spending lots of money on their gardens, so it is

very annoying if thieves steal garden baskets or tournaments.