Episode 1 Skin Deep: The Business of Beauty


Episode 1

Jessica-Jane Clement comes to the aid of Yemzi, whose trip to a hair salon ended in a headache, and Rosie, whose hand was left scarred after a dermal anchor piercing went wrong.


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Transcript


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My name's Jessica-Jane Clement. When I'm not modelling or protecting you

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from being scammed on The Real Hustle, I'm at the beauticians trying out new treatments.

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But I've learnt from my experience

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that it can be like the Wild West out there!

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In most parts of the country you, me, or anyone can open up a salon.

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You don't need qualifications to practise and I can tell you

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from experience there's some shocking work out there.

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A few years ago, I had some lip fillers and ended up

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with two small hard lumps in the middle of my lips.

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Attractive!

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Each week we're going to be investigating

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various beauty disaster stories and try to discover what went wrong.

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Tonight, the latest piercing trend ends in disaster.

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With the piercing needle, they were splitting open my skin.

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It went a really dark black colour

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and to find that they could have caused severe nerve damage

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in my hand, that could ruin somebody's life.

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I take the salon responsible to task.

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-It's not a scar, that's an open wound.

-It's an open wound from where a piercing was removed.

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And a treatment for longer locks leaves one girl with a small bald patch.

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The middle of my scalp had basically been ripped off from my head.

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I smelled her hair and it smelled like off cheese.

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Oh, my God!

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Us Brits love to pamper ourselves

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and we spend a whopping £4 billion on salon treatments.

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But not everybody who steps out of the salon is a happy customer.

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As 20-year-old Yemzi Akinbade from Bournemouth, found out.

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Before the treatment I had a really full head of hair

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and it was really healthy and now it's really dry and brittle

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and I've got bald patches.

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As a fashion student and part-time model,

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Yemzi likes to change her hairstyle almost as often as her clothes.

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I've done so many photo shoots and catwalks. Looks are so important.

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I enjoy it cos I like to express myself in front of the camera

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and it's fun to have my makeup done, try on loads of different outfits and stuff.

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When I was young, I used to have braids. I used to relax my hair.

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I've had weaves, done so many different things.

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For her latest look, Yemzi wanted long luxurious locks,

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but on a student budget, so she headed to the capital

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to get a good deal.

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It's only £25 in London whereas it's about £125 in Bournemouth.

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There's a small black population in Bournemouth so they charge more money.

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This is the photo when I was in the hair salon

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and thought I looked quite funny when my hair was braided down so I took a photo.

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Yemzi had a weave. Extensions were sewn onto braids of her own hair.

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Afro-Caribbean hair gives when it's platted,

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so to make sure it stayed in, it had to be snug.

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When you get weaves, they are really tight so you expect to have a headache for a few days,

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but she got about halfway through

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and I decided to take a Paracetamol because I was in so much pain.

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I felt like I was having a panic attack or something.

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The next few days I was still feeling really bad

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and then the hair stopped hurting.

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From there, everything was fine.

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Yemzi hit the town with her new long locks, but three weeks later

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her dream weave turned into a hair horror.

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I noticed the smell and that's when

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I realised that the weave had obviously gone wrong.

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One sniff from Mum and it seemed less of a hairy,

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more of a dairy problem lay beneath her weave.

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I smelled her hair and it smelled like off cheese

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and I turned round and said she needs to take her hair out...

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and see what it was.

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I had noticed that hair was just coming out as I was unbraiding it.

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Then I saw a wound. I was seeing blood and an open wound.

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-That was when I phoned the doctors.

-I was just really shocked.

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I knew there was a smell, but I wasn't expecting

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that it was because my scalp had been ripped off of my head.

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Yemzi's kept her lost locks as evidence of her hair horror.

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That's actually my skin where's it's been pulled off

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and that's what was making the smell.

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Hair extensions are big business. Our favourites are made

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from human hair and next to the US and China, little old Britain

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buys more than any other nation.

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With a sewn in weave,

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your hair's braded and extensions are stitched on.

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But overuse of extensions can lead to long term hair loss.

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Yemzi Akingbade went to a professional salon to get

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her weave, but she believes the hair stylist got it so wrong

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she's now been left with a small bald patch.

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So she's packed her bag of evidence and come to meet me,

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so I can see the damage for myself.

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I look forward to seeing Jess and hopefully she can get me some help

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because I really don't know what to do now.

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-Hello!

-Hi, nice to meet you.

-Nice to meet you, too. How are you?

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-I'm good, thanks, how are you?

-Good, thank you. Shall we have a seat?

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What did you have done and why have it done in the first place?

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I wanted a new look and I didn't want to touch my hair with chemicals

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so I went for the weave and it's meant to protect my hair,

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but in the end it made it worse.

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When did you know something wasn't right?

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The centre was tender to touch so I thought that was a bit odd.

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-There was no pain for the rest of the time. It was only when it smelt.

-What does it smell like?

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-My mum said it smelled like mouldy cheese.

-Oh, no!

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The only think I was worried about was how many people had smelled it.

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-That was the main thing I was concerned about.

-Oh!

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It was really embarrassing.

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I just had to take it off.

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I felt so disgusting in myself and as I was undoing it,

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it was fine, and I got to the centre and hair came out.

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-Like the scalp was coming with it.

-Oh, no!

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Bits of the scalp were coming with it.

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It was attached with some hair that I've got with me.

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-So this is your scalp?

-This is my hair and the end is the scalp.

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-So have you still got a bald patch now?

-Yeah.

-Can I have a look?

-Yeah.

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-It's just here.

-That looks so painful!

-It doesn't actually hurt.

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I'd be so angry.

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That goes right the way down there as well.

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It looks like it's really bumped as well, like it's scarred.

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-How's that affected the modelling?

-I was going to do hair modelling

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but I couldn't with a bald patch.

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-So it's actually costing you money now?

-Yeah.

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I'd like to look into what's happened cos we don't know why you lost your hair

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-and secondly, I want to see if there's anything I can do to help you.

-Thank you.

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Hopefully, I can get my hair back.

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Yes, we want to get your natural hair back.

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Thank you.

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I've got scabs on my hair. I don't know if my hair can grow back

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but fingers crossed.

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Body piercing's become big business

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and in the last ten years the number of salons

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and piercing parlours on our high street has more than doubled.

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You might be surprised to hear that there's

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no official piercing qualification

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which is worrying because the latest craze, dermal piercing,

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involves implanting a stud or a gem into parts of your body

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and if it goes wrong, getting it out can be a nightmare.

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As 22-year-old beauty junkie, Rosie Todman from Gloucester

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found out to her cost.

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I use fake tan,

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get my nails done,

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have my eyebrows dyed,

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teeth whitening, just the home kit.

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When I think about it it's quite a bit!

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The more is more approach applies to piercings too.

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My first real piercing was my belly button.

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and I had that done when I was 12.

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I used to have my tongue pierced and my nose pierced.

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Once you've had one piercing, you feel like, "What can I get done next?"

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And then Rosie decided to take the plunge

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and get her first ever dermal anchor at her local piercing parlour.

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That's the place where I've had most of my piercings done so that's why I went there.

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I just thought it would add that extra little bit of sparkle.

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Rosie picked her gem and braved the procedure.

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You've actually got to cut a hole out

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and push through the hole they've made with a plate which has

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a screw on it which they then screw the gem on top.

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All was well for a few weeks until the sparkly gem fell off

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and then her problems started.

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I first noticed when I was walking back into my office

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and I pushed the door open and I noticed that the gem

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was missing and it looked really red and quite swollen.

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I know you should have been able to see the screw coming

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out of the skin which the gem screws on and I couldn't see that any more.

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Two days later Rosie went back to Kara to ask the piercers for help.

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"Do you realise that the plate had sunken a little bit into my skin?"

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One of the piercing team tried to dig the lost anchor out of her hand.

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She was struggling trying to get it out.

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My hand was bleeding, I felt a bit faint

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cos I'd been in pain for the last half an hour, 40 minutes.

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But there was worse to come.

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Then she just stopped and said "Oh, we're shutting now,

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"Come back tomorrow."

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I felt like I've went through that pain and they didn't have

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the courtesy to ask me nicely to leave,

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It was just like "We're shutting now.

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"You'll have to come back tomorrow."

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Rosie was sent away with the anchor still embedded

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and an open wound in her hand.

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She returned the next day.

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This time staff turned DIY doctors in their attempt

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to remove the anchor.

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With a piercing needle, they were slitting open my skin.

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She put her fingers down on my hand

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and was sort of like squeezing it out, like that.

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And suddenly she just said "I've lost it" to her friend.

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It was just like a rip basically, in my hand.

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Gobsmackingly, the piercers asked Rosie to leave.

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It was time to shut up shop. Again!

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Rosie finally turned to the local hospital for help.

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It went like a really dark sort of black colour. I had it x-rayed.

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They could tell by where it was that it was around some nerves

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so they had to be careful.

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They said that I had to have what was in my hand removed

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and go under a general aesthetic

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so they could open up my hand properly in a sterile environment

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to get it out.

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Then to find out that they could have caused severe nerve damage

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in my hand - that could ruin somebody's life.

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On the advice of doctors, Rosie went back to Kara to report

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her injury, but felt humiliated

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when she was offered a free piercing or vouchers as compensation.

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They didn't care if I was left with a scar. That's the most upsetting thing. They just didn't care at all.

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I've travelled to Gloucester to meet Rosie

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to find for out myself how a microdermal

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could have landed her in A&E.

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This is a new trend and is seemingly quite dangerous

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so I want to meet Rosie and find out what it's all about

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and how she is now.

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So, dermal implants. I've heard a little bit about them.

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-Why did you want one done?

-It's a new piercing that was out

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and I was up for seeing what it was like and also,

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cos it's quite a girly piercing cos all you're left with is just a gem.

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Can you explain exactly what went wrong?

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The ball came off the top cos it wasn't screwed on tight enough

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so I just went back in there for them to screw the ball back on.

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Unfortunately, it wasn't high enough so she tried to pull it out

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and was digging around, trying to get underneath it.

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She just told me the shop was shutting and I'd have to come back.

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-So they actually sent you home with an open wound?

-Yeah.

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-And then you went back the next day?

-Yeah.

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She then got a piercing needle and was trying to slit open my skin

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to open it up.

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-That must have been so, so painful!

-It was horrible!

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I did say to them, "Should I go to hospital to have this removed?"

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and she said, "No, the hospital won't do anything different

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"than what we're doing."

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She dug her thumbnails around it

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and was trying to squeeze it out through the cut,

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but instead, she pushed on the plate too hard and then they told me

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-the shop was shutting.

-A second time they told you it was shutting?

-Yeah.

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Then did you go the hospital afterwards?

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Yeah, I saw the hand surgeon and he said

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because of all the nerves and the arteries

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that are right where the piercing was embedded in my skin,

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he said I'd have to go under general aesthetic to remove it.

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Can I ask what are you actually left with now?

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Sort of like a scar, like a bubbly kind of scar.

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At the time, I felt quite angry and now I feel quite upset

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because it caused quite a lot of trauma in my life

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and I had been going there for many years as well

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and I do feel let down by them.

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-Well, I'm going to do my best to get some answers for you.

-Thank you.

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I want to find out more about this microdermal craze,

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so I'm going back to basics,

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starting by seeing the procedure for myself.

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I've got an appointment with one of the countries top piercing experts

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and he's going to show me

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how a proper dermal piercing should be done.

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Dave Potasnick has over 20 years experience in piercing

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and dermal implants.

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-Hello.

-Hiya.

-I'm Jess.

-Hiya, I'm Dave.

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Dave has set up his own training school to demonstrate

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how this very new trend should be done.

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# I can't look at your skin Cos it's doing me in. #

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Basically, I'm on a bit of a research mission

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because I met a girl called Rosie and now I've got

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loads of reservations about those dermal implants.

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-This is what happened to her.

-OK.

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What are your thoughts straightaway when you see that?

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Um, that's not the prettiest picture.

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If microdermal's done properly, it shouldn't look like this.

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So can I see one of these implants?

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This is a very standard microdermal that we put in.

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The top unscrews so you can change them for different sizes

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and different colour gems. It goes into the skin

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like putting a foot into a shoe.

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So the longer part goes in first and the smaller heel just sits

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under the skin and that holds it in place.

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What would you do if one of your clients came back

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and they'd lost the top and the implant had started to embed?

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If we could easily see the top, we'd screw the top back on,

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tell them to keep it clean,

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get them to come back a couple of days later to have a check.

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If it was worse than that, we'd tell them to go and see a GP or casualty.

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We've got someone here who can show you how microdermal's done.

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-Yeah, can I see?

-Yep, no problem.

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To start, Dave uses an antiseptic to sanitise the area.

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So what I'm going to do is pinch the skin up.

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I'll make the little incision with my punch,

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take the punch away, there'll be the little core of skin.

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It will either come with the punch of just be left.

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I'll pluck that out the way.

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There'll be a little hole in her wrist

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and then it's popping the dermal in...

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getting it down to the right level,

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wiggling it about...

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take the clamps off.

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You'll probably bleed a little bit and then mop it up

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and it's ready to go.

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How did that feel?

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That felt fine. It didn't really hurt at all.

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Now that I've seen a microdermal done for myself,

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I can see that it does take great skill to get it right.

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So make sure you thoroughly check out your piercer

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before you take the plunge.

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Yemzi Akingbade believes the weave she got in a London salon

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has left her with a small bald patch.

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I've brought her to meet Carol Michalaedes.

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She's a top trichologist, or hair consultant to you and me.

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Most people who come to see me are very worried

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that they're losing their hair.

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My job is to examine the hair and to examine the scalp

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to work out what's going wrong, to see what we can do for them.

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-Hiya, Lucy.

-Hi.

-Lovely to see you again.

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-Do you think your hair can grow back?

-I'm hoping.

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I'll stay positive and say "yes."

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-We're going to find out for sure now.

-Yeah.

-Coming in?

-Yep.

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It's nine days since Yemzi discovered her scalp infection

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and Carol's assessing whether she'll be bald forever.

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-Quite a bit of trauma here, isn't there?

-Yeah.

-Is it hurting?

-No.

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It's not painful. Was it painful to begin with?

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-It was painful when she was sewing it.

-And then it eased off?

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-Yeah, I felt no pain...

-And when you took them out you felt no pain?

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-Only a bit tender.

-Well, it's oozing a little bit.

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It's still a tiny bit raw looking.

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It is scabbing over.

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-Before this was done, your scalp was fine?

-Yeah.

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No problems, you hadn't scratched yourself, banged yourself,

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had any kind of accident?

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-Um... Nothing?

-No.

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Could Yemzi's bag of evidence hold the clue

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to whether her scalp will recover?

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-There you go.

-Thank you.

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I mean, you can see that there's a lot of scalp matter in there

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so it's been oozing and weeping so clearly there's been an infection.

0:16:450:16:49

It would seem that a lot of hair has been lost from the actual follicle

0:16:490:16:53

so some of the hair would have come away as a result of the infection,

0:16:530:16:58

some of it's broken off as a result of taking out the weave,

0:16:580:17:00

putting in the weave too tightly, taking it out again.

0:17:000:17:03

Do we know what's caused this?

0:17:030:17:05

I think this is unusual damage to see as a result of a sewn-in weave.

0:17:050:17:10

I think that it was sewn in too tightly.

0:17:100:17:12

-So it sounds like I should speak to the salon about this.

-Yes, I think so.

0:17:120:17:16

I think really in light of the fact that she was complaining,

0:17:160:17:20

she didn't feel well, it would have been sensible for

0:17:200:17:23

the hairdresser to say, "I'm not too happy about carrying on with this."

0:17:230:17:28

How fully will the hair grow back?

0:17:280:17:29

On the actual sites where the scalp is injured,

0:17:290:17:33

you've got the wounds, it looks like that will scar

0:17:330:17:35

and hair doesn't generally grown on scar tissue.

0:17:350:17:39

Around the sites, the tissue looks fine

0:17:390:17:42

and that hair should grow back normally

0:17:420:17:44

and my feeling is enough of that hair will grow back to cover

0:17:440:17:47

the scar tissue you're left with so I don't want to paint

0:17:470:17:50

a gloomy prospect, but you will end up with a little bit of scarring.

0:17:500:17:54

-Thank you very much.

-My pleasure.

0:17:540:17:56

Well, that was mixed news for Yemzi

0:17:560:17:58

because, although she'll have a scar, hair should grow around the scar and cover it up.

0:17:580:18:03

But it is clear from what our expert said that something did go wrong

0:18:030:18:06

with that weave and I've got some serious questions for that salon.

0:18:060:18:09

Rosie Todman's microdermal ended up with a trip to A&E.

0:18:130:18:17

So I've come to meet top hand surgeon Matt James in London

0:18:170:18:19

to get his expert opinion on Rosie's case.

0:18:190:18:22

I can't put an exact figure on it

0:18:270:18:29

but I've seen, in the last year or so, maybe 10 or 15

0:18:290:18:32

of these implants get snagged and tear out.

0:18:320:18:34

If you're using your hands and you have something on the skin,

0:18:340:18:37

the chances of it pulling out within a year are high.

0:18:370:18:40

So this is a picture of Rosie's hand.

0:18:400:18:42

As you can see, she has a scar in-between the first web of the hand

0:18:420:18:47

which is fairly deep,

0:18:470:18:49

and the implant, I believe, is still deep within the skin at this stage.

0:18:490:18:53

My worry is those small nerves right underneath the skin.

0:18:530:18:56

There is also muscle underneath the skin

0:18:560:18:58

and some tendon in that region as well.

0:18:580:19:01

If you're prodding around blindly, and we teach our trainees

0:19:010:19:04

in hand surgery that you should never prod around blindly

0:19:040:19:07

in the hand as you can damage these nerves.

0:19:070:19:10

So what would recommend if somebody had a problem like this?

0:19:100:19:13

Don't put a transdermal implant in to the back of the hand

0:19:130:19:16

because it's going to snag and pull out.

0:19:160:19:18

If you develop an infection in your transdermal implant,

0:19:180:19:21

you need to see your GP

0:19:210:19:22

or your local accident and emergency department.

0:19:220:19:25

If the implant goes under the surface and is infected

0:19:250:19:28

then it need to be fished out by somebody who knows the anatomy of the surrounding regions

0:19:280:19:32

so you don't cause damage to the underlying structures.

0:19:320:19:35

I don't believe most therapists know the anatomy of the region as they're not trained hand surgeons.

0:19:350:19:40

I've collected my evidence

0:19:410:19:43

and now I want to get some answers from the salons responsible.

0:19:430:19:47

Yemzi wanted a striking new look, but not one like this!

0:19:470:19:51

Our hair expert says the reason why she has her bald patch here

0:19:510:19:55

is that the weave was put in too tight.

0:19:550:19:57

Rosie's trend-setting treatment ended up in surgery.

0:19:570:20:00

and out hand specialist says the reason why this was,

0:20:000:20:04

was because the piercers should have never tried

0:20:040:20:07

to retrieve that dermal implant.

0:20:070:20:09

I want to talk to the people responsible

0:20:090:20:11

so I'll try and contact them. Let's hope they want to talk to me.

0:20:110:20:14

Yemzi's been told she could be left with a small bald patch forever.

0:20:160:20:21

I want to help to give her a new style that will cover her blushes

0:20:210:20:24

and the problem patch. So I've arranged an appointment

0:20:240:20:27

with super stylist, Vernon Francoise.

0:20:270:20:30

You won't see what I'm doing on you today.

0:20:320:20:34

-You're going to be blindfolded.

-OK.

-How does that sound?

0:20:340:20:37

Quite odd, but it's OK.

0:20:370:20:39

We're blindfolding Yemzi

0:20:400:20:42

because we want her new look to be a complete surprise.

0:20:420:20:46

Vernon firmly believes it's better to work with the natural texture

0:20:470:20:51

of Afro-Caribbean hair rather than going for damaging weaves.

0:20:510:20:56

Many people think that the tighter you go the more secure

0:20:560:20:59

it will be and it's something I really disagree with,

0:20:590:21:02

so obviously by putting the thread through and tying it

0:21:020:21:06

to knot it and secure it lifts the scalp and over a period of time

0:21:060:21:11

causes soreness and the scalp to rebel against that

0:21:110:21:15

and it ends up being an open wound, which is quite devastating.

0:21:150:21:19

Yemzi lusts after long locks,

0:21:220:21:24

but Vernon's not going to give her length, he's giving her hair height.

0:21:240:21:29

If it's long and it's long in a certain way, it looks great,

0:21:300:21:33

you'd be happy with that?

0:21:330:21:34

-Yeah, I just want it to look the best it can.

-Cool.

0:21:340:21:37

This hairstyle's going to subtract the fact that there's a gaping hole

0:21:370:21:41

in Yemzi's crown centre

0:21:410:21:43

and emphasise the ethnicity of Afro hair.

0:21:430:21:46

I think I'm going to like it.

0:21:460:21:48

From the finished result which you will see,

0:21:520:21:55

you will never ever think you've had any problems with your hair before.

0:21:550:21:59

-Yeah.

-If anything, I would assume now people will come up to you,

0:21:590:22:02

-going "Oh, my God, I love your hair!".

-Let's hope so.

0:22:020:22:06

After over three hours of styling, Yemzi's new look is complete.

0:22:060:22:11

-I want to open them!

-Open.

-Wow! Wow!

0:22:130:22:18

That's amazing. I love it!

0:22:180:22:21

Our main focus was obviously the situation at this crown here

0:22:250:22:28

with the open wound but now you're trying to look for it, to find it.

0:22:280:22:32

-I can't even notice it now.

-No.

0:22:320:22:33

At the same time, I wanted to give you length but shape.

0:22:330:22:37

How will you feel walking out of the salon

0:22:370:22:39

after everything you went through?

0:22:390:22:41

I think I'm going to strut out of the salon.

0:22:410:22:43

-I feel so much better about myself.

-Just go off and have fun

0:22:430:22:46

and don't be scared to embrace the beauty of your hair.

0:22:460:22:49

You've restored my faith in hairdressers and I want to come back

0:22:490:22:53

and get it touched up because I love it so much, I really do.

0:22:530:22:56

-Thank you.

-Thank you.

0:22:560:22:58

I've had a major breakthrough.

0:23:010:23:03

I'm on my way to Kara, which is the salon responsible

0:23:030:23:06

for Rosie's microdermal nightmare

0:23:060:23:08

because the manager has agreed to meet me face to face

0:23:080:23:11

so this should be interesting.

0:23:110:23:13

As far as Rosie's concerned, they haven't taken her ordeal seriously.

0:23:130:23:18

So, I'm heading to Gloucester to confront the salon with the facts.

0:23:180:23:22

The staff's actions ended in major surgery for Rosie.

0:23:220:23:25

I want to convince them to stop putting dermal piercings

0:23:250:23:29

into the hands

0:23:290:23:30

and also stop them from trying to remove them themselves.

0:23:300:23:33

I'm putting my case to the manager

0:23:330:23:35

in charge of the salon who has agreed to meet me on camera.

0:23:350:23:38

Hello, Carl? I'm Jess.

0:23:380:23:41

I've got a picture of what Rosie was left with afterwards.

0:23:410:23:44

I'd just like to get your opinion on that. What you have to say about it?

0:23:440:23:49

Well, it doesn't look... Yeah, it doesn't look nice.

0:23:490:23:52

-It looks quite painful.

-It looks very painful, I agree.

0:23:520:23:55

I'm a body piercer and I see lots of scarring.

0:23:550:23:58

It's not a scar though, that's an open wound.

0:23:580:24:01

It's an open wound from where a piercing's been removed.

0:24:010:24:05

I wouldn't deny that it looks horrific to look at.

0:24:050:24:08

How could a dermal implant been embedded so deep

0:24:080:24:12

that you couldn't actually remove it?

0:24:120:24:15

From what I'm aware, the piercing was OK for the first month or two,

0:24:150:24:19

then the ball came off.

0:24:190:24:20

Then they had an attempt at putting the gem back on to the bar.

0:24:200:24:24

They couldn't do it. They asked her if she'd pop back in in the morning.

0:24:240:24:28

She didn't come back for 24 hours.

0:24:280:24:30

By that time, the skin had grown over the top,

0:24:300:24:34

it was very deeply embedded.

0:24:340:24:36

Why wasn't she sent to hospital straightaway

0:24:360:24:38

instead of sending her home with an open wound on her hand?

0:24:380:24:41

The day she came in, the piercer was on her own.

0:24:410:24:44

The next day, there was two piercers so she was hoping by getting some assistance

0:24:440:24:48

to help push down around the area and expose the bar,

0:24:480:24:51

she'd be able to screw the ball on, but it didn't work.

0:24:510:24:54

How come it took so long of prodding and pushing,

0:24:540:24:57

basically hurting her, to get it out and then being unsuccessful,

0:24:570:25:01

told to come back the next day and it was still unable to come out?

0:25:010:25:04

We couldn't actually get to it.

0:25:040:25:06

I don't believe that was out fault.

0:25:060:25:09

She may have slept on it that night or bruised it,

0:25:090:25:11

but it was clearly too difficult to get to

0:25:110:25:14

and we may have caused further injury by trying to remove it.

0:25:140:25:17

We never go out intentionally to hurt anybody.

0:25:170:25:20

We want to make every customer happy and there's been many successful piercings over the years.

0:25:200:25:25

I spoke to a hand expert, who informed me that under no circumstances

0:25:250:25:29

should anybody remove using these. That should be left up to a surgeon with a scalpel.

0:25:290:25:33

I don't think it's a surgeon's job to remove a dermal piercing.

0:25:330:25:37

It's a piece of jewellery which is several millimetres long

0:25:370:25:40

and a couple of millimetres under the skin.

0:25:400:25:43

I've removed some successfully myself, as have the other piercers.

0:25:430:25:48

It isn't that difficult apart from when it goes wrong.

0:25:480:25:52

But we could never have foresaw that it could go so horrifically wrong.

0:25:520:25:56

-If this happened again, you'd send them to the hospital.

-Absolutely.

0:25:560:26:00

Our expert said under no circumstances

0:26:000:26:03

should a dermal implant ever be in the hand,

0:26:030:26:06

simply because you do sleep on it, you do move it,

0:26:060:26:10

It's the most mobile part of your body. What would you have to say?

0:26:100:26:13

I wouldn't do a dermal piercing at present.

0:26:130:26:15

Not until we're absolutely sure what went wrong here.

0:26:150:26:19

We will continue our surface piercings,

0:26:190:26:22

what we've done for the last 20 years...

0:26:220:26:24

Well, 15 years, here. And we'll sit and discuss

0:26:240:26:26

exactly where we're going to go on dermal piercing.

0:26:260:26:29

Is there anything you'd like to say to Rosie?

0:26:290:26:32

Of course, I'd like to say I'm sorry.

0:26:320:26:33

Sorry for causing her any discomfort and pain.

0:26:330:26:37

We hoped that she would have jewellery that would last forever.

0:26:370:26:41

I'm very apologetic for that and I hope the scar heals up

0:26:410:26:44

and she has no future problems.

0:26:440:26:46

That's a massive result. and fair play to the manager.

0:26:460:26:48

He's clearly taken the issues seriously

0:26:480:26:51

and has agreed to review his dermal anchor procedure.

0:26:510:26:54

And they certainly won't be doing any more dermal piercings

0:26:540:26:57

in the hand in the foreseeable future.

0:26:570:26:59

I'm really pleased that Jess went into Kara's

0:26:590:27:01

and that they are apologetic as well.

0:27:010:27:04

I'm pleased to hear that they're not doing the mircodermal piercings

0:27:040:27:07

in the hand for the time being

0:27:070:27:09

and I hope that they make this a permanent decision.

0:27:090:27:12

And I've also heard back from the salon who gave Yemzi her weave.

0:27:120:27:15

Whilst they declined our request to be interviewed

0:27:150:27:18

they did tell us that the hairdresser who gave Yemzi her weave

0:27:180:27:21

has been doing them for over 15 years.

0:27:210:27:23

The salon also say Yemzi said she was comfortable when they asked

0:27:230:27:26

about the tightness of the weave

0:27:260:27:28

and believe Yemzi's scalp infection was not caused by their treatment.

0:27:280:27:33

She got a pair of tweezers and was just ripping my eyelids apart.

0:27:340:27:40

What were you using that caused this client of yours to end up in A&E?

0:27:400:27:44

I don't go out unless I've coloured them in.

0:27:440:27:47

-Is that one going up a bit higher than the other one?

-Yeah.

0:27:470:27:50

I'd be so angry!

0:27:500:27:51

The nurse said "It looks to me like they've used superglue."

0:27:510:27:56

If I'd had known, I'd never had got them done.

0:27:560:27:59

Subtitles by Red Bee Media Ltd

0:28:200:28:23

E-mail [email protected]

0:28:230:28:26

In most parts of the UK, the beauty industry is unregulated. It's up to beauticians and hairdressers to get qualifications, so anyone could open up a salon. Be sure that when you book in for a treatment you're putting your looks in the hands of a pro, or, as Jessica-Jane Clement finds out in this consumer series, it could turn ugly.

Young student and model Yemzi wanted long flowing locks on a student budget, but a trip to a salon ended in a headache. Weeks later her mum raised the alarm to a foul odour emitting from Yemzi's scalp which 'smelt like gone-off cheese'. Now the wannabe model is left with a bald patch and a carrier bag of hair that she's saved as evidence.

Young piercing addict Rosie visited her local salon to get the latest trend, a dermal anchor. But when the stud implanted in her hand went missing the piercers tried and failed to dig it out with a needle, and then sent her home with an open wound when the shop closed for the day. Rosie's nightmare ended in surgery and she is now left with a scarred hand.

Jess is on the case, helping return Yemzi's hair back to its former glory and fighting Rosie's corner when she gets a face-to-face meeting with piercing parlour responsible.


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