Episode 4 Street Patrol UK

Our lives are blighted by antisocial behaviour, whether

it's nuisance neighbours, graffiti on the streets or too much booze.

-Out the way, mate.

-Yeah, right.

England!

What I suggest you do, is make your way away from here, right now.

-Do you understand me?

-Yeah, I understand.

This is the story of the police officers, council wardens

and local volunteers whose job it is to keep it off our streets.

Let's go do some good.

In my mind, this is antisocial behaviour

because it affects everybody.

Welcome to Street Patrol UK.

Today, picking up the pieces in Norwich city centre with

the crew of the SOS bus...

-Ow! Ow! Ow!

-Sorry, does that hurt?

-Yes.

-Would you like a can of man up to help?

-No.

..the wildlife rangers defending our natural heritage from thieves

stealing precious wild bird eggs...

It's highly illegal, it's been illegal for decades now in the UK.

..and the battle to beat the metal theft epidemic sweeping the country.

It has a much wider effect than the £50 or the £100 piece of metal

they're going to steal.

There's hardly a town centre in the whole of the UK,

that doesn't have some kind of antisocial behaviour problem.

But when you patrol one of the most deprived towns in the country,

it's pretty hard to stem that tide.

And one pair of Essex based wardens have to deal with full fly tipping

and vandalism on a daily basis.

East Jaywick on the Essex coast was built in the 1930s as a holiday

resort for Londoners.

With its long sandy beaches, it was a place

to escape the daily grind of The Big Smoke.

But over time, people moved in permanently to homes only

constructed for temporary holiday use.

Poor housing and high unemployment have lead to this being

described as one of the most deprived towns in the UK.

There is a lot of antisocial behaviour.

You've got the drug addicts and the alcoholics that ruin it.

There is quite a lot of rubbish out on the streets.

I don't really want my kids to see that, cos I don't want them

to think that that is the right thing for people to be doing.

Every day, community wardens Brian Chittick

and Anabelle Binnington have to deal with a range of problems.

But the morning gets off to a gentle start for Annabelle,

who has to act as nursemaid to two abandoned newborn kittens.

They were found by a member of the public,

dumped in the litter bin, and they think,

the RSPCA think they're only about ten to 14 days old.

So the RSPCA took them, and then took them into their vets and

then phoned me up and asked me if I'd hand rear them for a few weeks.

Betty and Berty.

Do you have to feed them both every sort of few hours, yeah?

Midnight, two o'clock and then six o'clock. Worse than having a baby.

Time to hit the road and find out what the new day will bring.

You OK? Good, good.

A depressingly regular part of their daily beat is dealing with

the constant rubbish that is carelessly dumped on the streets.

This trampoline was on the beach two days ago.

Then it materialised in the gardens yesterday,

-so now it's come up to the bin.

-That will go.

Across the UK, councils deal with more than 700,000 incidents

of fly tipping a year.

It costs over £36 million to clear it away

and it's a major problem in Jaywick.

Previous tenants have moved out

and this may have been left in the property.

Then it really comes down to the landlord to clear it.

But it's whether it gets cleared or not.

You know, in my mind, this is antisocial behaviour

because it affects everybody.

This kind of rubbish can often attract vermin.

-Barbecue and chilli sauce?

-Yeah.

It's in case the rats get hungry!

Pictures taken,

the landlord will now get a warning letter to deal with it.

Brian's beat includes the sea front.

Though only feet away from the troubled streets of Jaywick,

it still attracts plenty of people wanting to take in some sea air.

What can get better than this? It's 20 degrees today,

so, yeah, this is a perk of the job.

Walking along the sea front, you know, people would pay to do that.

Even if some of them leave behind the contents of their front room!

I received a complaint from a local resident that a green leather

sofa had turned up on the beach.

What I do, I contact a very special little team,

which we call The Hit Squad, and we ask them

to remove uncommon things like this that may occur around the district.

With the hit squad on its way to pick up the eyesore of a sofa,

Brian heads back to the streets of Jaywick.

One of his house calls is to meet a woman who needs his help.

-The back yard opposite me, it's full up with dog's muck.

-Really?

There's a chair sitting out there, with black bags on it

and I'd hate to think what's in it, I can imagine.

-Right, understood. Understood.

-And it stinks and it's vile.

-With a family?

-It's an old man.

-Old man.

-He's got four dogs.

How long's it been like this? Has it been very recent?

-Long time?

-Months.

-Months?

This amount of dog fouling is a hazard which needs Brian's

immediate attention.

-Yeah, he went out earlier on his little mobility scooter.

-Right.

Dog poo is not only smelly, it's teeming with E-coli

and other harmful bacteria and it can contain roundworm larvae

which can infect children and adults alike.

Brian wants this mess gone as quickly as possible.

I've tried to deal with it today, I've been to the house.

Sadly, the tenant isn't there, so what I'm going to do, is post

a letter through the door.

It's explaining to the occupant,

if it isn't cleared away, they will take action.

So far this morning, Brian has dealt with fly tipping,

surfing sofas and a mountain of dog poo, and it's not even lunchtime!

Now, he's got to check up on a case of vandalism.

And last week, some people just chopped the trees down.

A local green space, designed specially for kids, has been

ruined by some uncaring yobs.

I feel really sorry for, in particular Clive,

who kind of looks after all of this.

It's frustrating. You can see all the trees are coming up lovely,

they was all in bloom, a lot of them.

Then we've had no end of vandalism,

trees broken, dug up, stolen, we don't know who is doing it.

It's just total mindless vandalism for no reason whatsoever.

It's a nice space, people are enjoying it,

and they just chopped all the trees down.

Crazy.

Sadly, vandalism is a long term issue here.

The local council has even offered a reward to track down

these antisocial hooligans.

Back on the beach...

-Afternoon gents, thanks for coming.

-Hiya, Brian.

-John, nice to see ya.

The Hit Squad has arrived and it's all hands on deck.

It takes this much manpower, all paid for out of local council taxes,

to deal with just one thoughtlessly dumped item.

Is it hard work Brian?

No, I'm not out of breath or anything. Yes.

Brian and Annabelle are the kind of people this series is

all about, working on the front line in a difficult place, always

going the extra mile, committed to keeping the streets safe and clean.

They are doing a good job.

I think they personally are. Like, dogs roaming.

-They are doing a good job.

-There you are.

-Hi, Brian.

-You all right, matey?

There's a difference in them being around, they do help

and if I've got a problem, I can ring them up and they address it.

I didn't ever tell you the story about the nude sunbathers, did I?

-No.

-In the grass.

-Really?

-All he had to cover his modesty was a sock.

-Oh!

The Wildlife Warriors on guard 24/7, protecting the precious

eggs of our wild birds of prey.

In towns and cities up and down the land, Saturday night normally

means going out and having a good time, like these guys.

But as we know, some people have too much of a good time

and that can spell trouble.

But in Norwich city centre, there's a team of local volunteers

whose aim is to keep the city running smoothly,

but also offer safe haven for the revellers who've overdone it.

It's bank holiday weekend in city centre, Norwich,

and the party is in full swing.

The bars are crammed and the booze is flowing.

And it's shaping up to be a busy night for the volunteers

of the SOS Bus.

They've already got their hands full, not only with those who have

over indulged, but also with all manner of injuries

and accidents, mostly caused by drinking.

It's my birthday, whoa!

A street patrol has brought in a man who has been

head-butted in a nightclub for first aider Belinda to treat.

He had a cut on his nose and a possible fracture.

So, because his injury needed assessing,

we brought him back here, so the paramedic can have a look at it.

-How much have you has to drink tonight?

-Lots.

LAUGHS

You've got a cut on the top of your nose there.

-Ow, Ow, Ow!

-Sorry, does that hurt?

-Yes.

-Would you like a can of man up to help?

-No.

-I want a can.

Please, can someone get me a can of man up?

Luckily, his injuries are superficial

and he's keen to get back to the party with his mate.

He's my mate, my flatmate, my buddy, my side kick.

-Do you want to carry on partying?

-Yes.

-You're free to leave, Jamie.

-Excrement. I mean, excellent.

-Thank you.

-Bye.

-Let's dance. C'mon, let's go party.

-Let's move on, I'll see you later.

-Bye.

With only seven volunteers crewing the bus and so many pubs and clubs,

the job is highly pressured.

-Incoming.

-They have their work cut out.

At times, the streets of the city centre are mayhem,

with casualties queuing up to be seen on the bus.

The SOS bus takes the pressure off the emergency services, leaving

them to focus on incidents and people that really need their help.

I'm really sorry about this.

You don't have to be sorry. Pleased to treat you, mate.

The next patient isn't planning on any more partying after being

punched in the face.

It looks like he's sobering up pretty quickly.

Stick that on your nose, all right?

If it gets too unbearable, just take it off. All right?

-I'm sorry about this.

-That's all right.

All right, mate.

Excessive drinking is at the root of many of the cases the SOS bus

volunteers deal with.

To help keep a lid on things,

SOS patrols go out to assist those in need on the street.

Shift leader, Steve, co-ordinates...

This is Sierra support to control. Radio check, please, over.

..directing the patrols where they are needed.

We deal with many situations in Prince Road,

woman falling over with their high heels, blisters...

-Hello!

-..people coming with fights.

Yeah, these bad, bad people who go clubbing.

But, mostly, they deal with drunk people being sick.

Quite a lot of young people, do what I call pre-loading,

before they come out.

They make the mistake of not having anything to eat.

There you go, hold that.

At this time in the early hours of the morning, patient safety

is vital, especially when they've had too much to drink...

-Your food is getting cold, mate.

-..and don't know where they are.

You live at number two? No? What's the name of the road?

Triangle? No? Cross?

You're absolutely fine.

To make sure that people get home in one piece,

the bus volunteers operate a last resort SOS home delivery service...

I just found him wandering around.

..taking the lost and confused back to their beds.

But there are some cases that look more serious.

The team are worried they may have a case of alcohol poisoning,

something that sees over 300 people hospitalised every week in the UK.

St John's Ambulance volunteer, Jamie, is keeping a close

eye on this young man's vital signs.

Right, chum, I'm going to pop a little thing in your ear

and do your temperature, OK?

I want you to stay nice and still for me.

Alcohol poisoning can lead to seizures, hypothermia and death.

A critical sign is a rapid decrease in body temperature to

dangerously low levels, which is what Jamie's monitoring.

-Sorry, Leigh.

-One six zero over ten.

-One six zero over?

-Ten.

-110.

OK fella, this is going on your finger, OK?

Measuring your oxygen saturation.

This youngster, who they've seen here before,

seems to be in a serious condition.

Can you hear me?

Similar thing has happened tonight. He's come in, he's been alert,

he'd been taking sips of water with us

and then suddenly his consciousness level has reduced

to a level of unconsciousness.

If he gets worse, guys, call the paramedics in.

Can you open your eyes? Can you open your eyes for us?

Just open your eyes.

We couldn't get any reaction from him, by, you know, tapping him

or from our voice prompts, so that's the reason we called

in the NHS paramedic because his level of consciousness had dropped.

He's causing real concern for the team.

His lack of response means they now need to hand over

to the emergency services.

Hello, guys, again.

His consciousness level has dropped as he's been with us.

He's been alert with resps of ten and pulse of 85.

That's his blood pressure.

He was a bit cold but it was pretty much to be expected.

-How are you feeling?

-Resps of ten, eh?

What's your favourite tipple been? What you been drinking?

Jagerbombs. Jagerbombs.

In 2012, there were more than 8,000 alcohol related

deaths in the UK.

Your sugar levels are fine. OK. So, there's nothing wrong with that.

Your blood pressure's dropped a little bit

since you first came on the bus.

Alcohol can react badly with illegal and prescribed drugs.

His pupils are quite big. We don't know if he's taken anything.

Leigh talks to the young man's mum

and discovers he suffers from seizures.

I've rang his mum. He's had a couple of seizures in the past.

The medication he's got,

she doesn't know what it is, but he's not allowed to drink with it.

The drugs he takes for his medical condition don't mix well with booze.

-Who is the specialist you go to?

-You're still very cold, mate.

I think what we need to do, is run you up to the hospital,

because we need to get you warm.

I'm happy with him warming up in A&E, if that's all right?

The young man's vital signs still aren't great

and the paramedic wants him checked out at A&E.

Right, are you happy to take a little walk outside?

Steve and the team who run the Norwich SOS bus, are ordinary

people who kindly give up their time to work

late into the night on the streets.

Our mission is to make sure that people get home safe and sound.

Safe and sound is the SOS bit.

Their work ensures antisocial behaviour is kept to a minimum

and those who really need help, can receive timely care and attention.

Some people may have been daft, they may have been stupid,

but I think we've all been there at times, we're not there to judge.

We don't want it to end up in a tragedy.

Without the SOS bus volunteers and hundreds of others

around the country like them, many accident and emergency departments

would be swamped and more drinker's lives could be at risk.

I don't think we're just clearing up after the mess, I think

we regard ourselves more as a safety net.

The people who have been out for the night

and it's really not gone how they've planned,

that's what we're there for.

Later...

volunteer, Jamie, is first on the scene at a head on collision

between a motorbike and a taxi.

We're very keen to keep his neck and his spine very still

because we always query there might be some spinal damage.

I've been out and about on a street patrol of my own,

to hear what bothers you about Britain today.

-What's your name, by the way?

-Evelyn.

-I'm Dominic.

-Hello.

-Have you ever witnessed or been the victim of fly

tipping in your neighbourhood?

-Oh, God. Don't talk. It's awful.

-Really?

Yeah, we live on open countryside and any little lane, we find tyres,

you know those fridges they put drinks in, in the supermarket thing?

Yeah. And you've had that round where you live?

A lot of it round where I live, yes.

Oh, crikey. Have you done anything about it?

Well, apart from ringing the council to say it's been done.

And if you saw someone doing it, would you feel brave enough

-to say something?

-Depends how big they are.

Yeah, that's probably quite wise, Evelyn.

-What's your name?

-My name's Rob.

-Rob, who is this?

-This is Tilly, my daughter.

-Lovely to meet you, Tilly.

Rob, tell me what bugs you about what people do.

-Antisocial behaviour?

-Noise.

You know, obviously, I've got a young daughter,

so, obviously, she goes to bed quite early and you know people in

the street, if you say anything, they give you a load of lip back.

You say, "Well my daughter needs to go to bed because she needs

"to get up for school at a certain time," and, you know, you get

a load of lip and instead of them saying, "Oh, yeah, sorry about that."

Walking off, they don't seem to care too much, to be honest,

which is a bug-bear of mine, to be honest with you.

-Disrespectful people.

-Yeah, basically, yeah.

Tell me about anything you witness in public that's antisocial

and really annoys you.

Not giving up seats to old people, I suppose.

On the trains, I see it quite a lot.

I gave my seat up yesterday to a person on the train.

There was about ten other people around me,

they could have done the same thing. They didn't.

-Hello my lovely, what's your name?

-Margery.

Lovely to meet you, Margery.

Can I ask you what people do that might really annoy you?

-Spitting in the street.

-Yeah.

-That really annoys me.

-Why do you think people do it?

-I don't know.

You know, they just spread germs, don't they?

-It's a horrible, dirty, filthy habit.

-It is, yes.

Thank you ever so much for your time. Cheerio, lovely.

-Bye-bye.

-Bye.

If you thought antisocial behaviour was limited to city

centres, you'd be wrong.

You see, thieves and vandals can do their dirty work in even

the most tranquil of settings, sometimes even targeting wildlife.

You see, the UK is home to many rare species of birds whose very

existence can be jeopardized by the sort of people who want

to steal their eggs for collectors.

And that's why one group of bird lovers is making sure

they are staying one step ahead of the antisocial thieves.

Driving through the Scottish Highlands, Emma Rawling,

ranger for the Scottish Wildlife Trust,

is on a mission.

She's on her way to start a long shift with a large

group of volunteers who all share her passion,

to protect one of nature's magnificent wild birds of prey...

the Osprey.

These birds are really spectacular, they're beautifully

adapted for their specialist fish hunting lifestyles, and to see

them in action, is really to appreciate a top predator,

you know, doing its job.

Though the Osprey is one of nature's deadliest birds,

they are vulnerable to an even more dangerous predator, mankind.

Being such a rare bird, the Osprey is a protected species,

and its eggs are collectors' items,

achieving high prices on the black market.

Illegal egg theft is still a real risk that is really an archaic

and barbaric hobby.

It is highly illegal,

it's been illegal for decades now in the UK, but there's

a hardcore of people who are still obsessive about egg collecting,

and don't seem to care that you have to destroy

the chicks inside the eggs.

Emma and her team of volunteers are there to provide

a protective shield.

With infrared cameras and 24/7 guards posted on the nest,

they make sure no egg hunter can steal the osprey's precious young.

During Osprey breeding season, this is what I do, I eat,

sleep and breathe Osprey nest protection.

So, there's myself and over 70 volunteers, believe it or not.

It's initiatives like this that help preserve our natural

heritage from the clutches of the selfish vandals who don't

care that their actions could wipe out the Osprey from the UK.

Emma and her team work at the

Loch of the Lowes Visitor Centre and Reserve in Perthshire,

which covers 98 hectares on the borders of the highlands.

The equivalent of 119 football pitches.

That's an awful lot of land to cover.

He's very careful for such a big predator.

He's actually very delicate and tender around the eggs,

it's quite nice to see.

The centre draws in tourists

and bird watchers from around the world which raises much

needed money to continue protecting this rare species.

Oh! A nice view of the eggs there, that's good.

The star of the show is Lady, an Osprey who has been

nesting on the site for the past 24 seasons.

I think they sort of capture people's imagination

and specifically, this site,

because of Lady being such a renowned Osprey herself.

People have really become quite attached to her,

and sort of want to see where her journey's going,

how she'll fare in the later years of her life.

For the team, it's a constant vigil lasting seven months,

from the day the birds fly in during February, to the moment

they migrate back to Africa in August.

Patrolling the front line is volunteer ranger, Dennis Buchan.

His tour of duty takes him round the lake's perimeter,

keeping an eye out for shifty goings on, and he trusts no-one!

If you're not carrying a camera or binoculars, why would they be there?

It's kind of common sense! There's something not right here.

About once a year, we have a major incident.

There was a man convicted in Inverness-shire,

who was caught just last year

with a collection of over 2,000 illegal birds' eggs.

Some of our rarest UK species, including eight Osprey eggs!

It's really sad.

Keeping an eagle eye on the Osprey, Dennis isn't

just on the lookout for egg thieves.

He's there to make sure the birds aren't disturbed by tourists

and walkers.

You don't have to climb a tree to scare the living daylights

out of a bird.

You've got to be aware that if you get too close to the nest,

the birds may well desert, and that's a generation of young, gone!

And it's not just humans distressing the birds

and plundering their nests.

There are natural predators out there too,

as this footage shows from early in the nesting season,

when one of Lady's three eggs was destroyed.

Unfortunately, we did have a Carrion Crow steal one of the eggs

this year and that's a natural phenomena that we can't prevent,

so it shows you, even though we have this high-tech equipment

and all this time invested, in making sure the human disturbance

and egg theft doesn't happen,

I'm afraid nature can still throw us a curved ball.

Emma's shift doesn't end when the sun goes down.

We all do crazy hours, 60 to 70 hour weeks are the norm

and having such a famous female which makes her more of a target,

we do really need to keep up our guard.

The watch will continue throughout the night.

We're all desperately hoping that one of the two remaining

eggs in the nest will hatch.

Fingers, toes, everything crossed and hoping for good luck.

-Hi guys. How's it going?

-Good.

-I'll be on the walkie talkie if you need me.

-OK.

-Give me a bell if you see anything suspicious.

-All right.

-Have a good evening.

-You too.

As Lady settles down for the night,

the team is keeping vigil with their infra-red technology.

There'll be no egg snatching here.

If it's something really serious, we'll call the police straight

away, otherwise we'll call Emma, because she's on call

24/7 during Osprey watch, so she's the lucky one who is awake at night.

Emma knows the birds are at constant risk here,

but she's determined to stay one step ahead of the thieves.

We're particularly vulnerable here, being only the second major

site in Scotland for these birds, but it's worth it

when you see the Osprey has managed to raise a family and those birds

go on to fledge and become part of the future.

That's incredibly rewarding.

Since the introduction of custodial sentences for egg stealing in the

year 2000, 14 illegal egg collectors have been put behind bars.

And it's thanks to the work of people like Emma

and her team that Osprey numbers are increasing by 250 chicks a year

and hopefully the thieves are getting the message.

Now that's a result.

Antisocial behaviour is all about a lack of human decency

and disrespecting those people who live around you.

And if your way of life makes other peoples a misery,

that's about as antisocial as it gets.

We're on the front line with the highly skilled

teams of council workers, police officers

and volunteers who are committed to keeping our streets safe and

clean and taking on our antisocial battles on a daily basis, to make

sure that our lives aren't blighted by other people's bad behaviour.

This is Street Patrol UK.

Across the UK, there's a crime wave going on. Metal theft.

Everything from manhole covers, priceless sculptures,

war memorials, church roofs, even power cables

are being half-inched by thieves.

And while some people might not see it as antisocial behaviour,

it's a crime that's affecting all of us,

and in some cases, it's even risking lives.

Thoughtless thieves break their way into an electricity

sub-station to strip out valuable metals,

indifferent to the effect it's having on the local community.

By targeting our energy suppliers like this,

the crooks can cause dangerous power outages and fluctuations which

affect homes, hospitals, schools and other vital public services.

Clearly when thieves steal metal they affect communities,

and they affect the fabric of those communities and there is no

doubt there is an antisocial behaviour element to that.

Metal theft costs the UK economy over £750 million a year.

Here in Scotland, British Transport Police Chief Superintendent

John McBride has dealt with more than 1,500 instances of copper

theft in the last three years.

Here in Scotland, it's probably about £40 million worth

of damage that it causes.

It affects communities and affects industries, whether that is delayed

train services, houses without their power because the power

supply has been affected, without telephone services, without wi-fi.

It causes public health dangers,

whether its hospitals losing their power.

It has a much wider affect than the £50 or £100 piece of metal

they are going to steal. It has that ripple effect.

Organised criminal gangs have made Scotland the focus

of their metal thieving after the law was changed recently in England

and Wales to make it harder to sell scrap metal without being traced.

One of the main targets are the Scottish electricity

stations where the thieves strip out copper power cables

The reward and risk ratio has been out of balance, where thieves have

seen that there is a good reward in the price of the metal and little

risk and we've been working to change that that risk-reward ratio.

For Scottish electricity sub stations,

the problem is getting out of hand.

They've spent 11,000 man-hours cleaning up after the thieves.

One theft caused lost power supplies to 50,000 homes in Glasgow.

With over 2.5 million customers,

keeping the energy flowing is paramount.

Eddie Mulholland looks after Scottish Power's hardware

out in the field and often sees the damage done first-hand.

We had one incident where we had copper stolen from a secondary

sub-station, probably valued around £50.

We saw damage to 40 houses, damaged televisions,

gas central heating systems and the risk is, obviously,

we get fire in a property due to a rise in voltage.

Eddie investigated how the thieves managed to steal

the substation's transformer core.

You've got a derelict site behind the substation,

they set up, broke through the wall,

ultimately to steal, you know, a relatively small

value of scrap metal.

The result of this was, obviously, the interruption of supplies to

a number of customers in the local area,

and, obviously, we've got to do a major repair to the place.

The overall cost of the repair to ourselves is thousands of pounds.

While many people may perceive metal theft to be a victimless crime,

with up to 11,000 volts running through a substation,

the unintended consequences could be fatal.

The substation, for a period of time, probably wasn't secure.

You know, kids playing in the derelict site,

and they could think, ah, well, part of the game, come through it,

enter into the substation, obviously putting themselves at risk.

Well, the very clear danger is that someone touches

something that is live and ends up electrocuted.

So, who are the people prepared to take the risk of burgling

a site, where thousands of volts of lethal electricity can be

discharged by just one wrong move?

There are two main types of offender in metal theft.

One is the opportunist thief, who tends to be fairly chaotic

in lifestyle, but that ranges right through to the more

organised criminal,

people who have access into transport, and they can lift

larger quantities of metal.

They'll also have links into rogue scrap metal dealers

who are prepared to exchange the metal for cash,

right up to freight forwarders and shipping agents, people who rent out

containers and give the criminals the ability to export directly.

The police and energy companies are working together to combat

this crime, looking to change law

and policy to fall in line with the rest of the UK.

The plan is to ensure that scrap metal dealers keep thorough

records of all transactions.

Cash allows an element of anonymity in the transaction, that makes

the risk reward ratio much more in favour of the thief,

because they can realise the stolen metal and change it into cash

quite easily and without any chance of being traced.

When similar legislation was introduced in England

and Wales, it reduced metal thefts by almost 40% in some areas.

The proposal as they're going through will mandate new

payment methods, which will either be by cheque or electronic payment

and that will allow an element of traceability in the transaction.

That, together with other powers, will help change the risk reward

ratio in favour of communities and away from the thief.

Let's get back to what bothers you in Britain today.

-Can I ask you a quick question?

-Mm-hm.

What do you see people do in society, that might

really, really annoy you?

Well, I'm a mother, and when she was little,

it was really hard to get on the bus, you know, with the pushchair.

Yeah. What about members of public, did you find many helping you?

-Er, not really.

-Well, that's a shame.

-Yeah.

-What else don't you want to see?

-Erm...

-Erm, cows.

-Cows. She doesn't want to see cows.

Yeah, I find cows very antisocial too,

specially if they're in my street!

What about anything that might annoy you,

-that's happening in front of your daughter?

-Swearing.

-Yeah, OK.

-Swearing.

-OK.

-Naughty!

Yes, that is naughty, yes you're right. What about spitting?

Oh spitting, yeah, but that's out of order.

It's like, I don't want to see that. Or throwing chewing gums.

Like spitting chewing gum on the ground.

Which is the worst one, as far as you're concerned?

Erm, aggressive behaviour really, shouting, swearing,

lack of help for disabled people and for mums and kids really.

Yeah. George, can I ask you a couple of questions

-about antisocial behaviour?

-Yes.

-What really bugs you?

These kids, they are bored out their heads.

I have seen kids misbehaving, jumping over cars,

scratching other people's cars.

Basically ruining other people's things.

What about, and this is on the same subject,

what about old archaeological buildings or sites or

heritage buildings, buildings of interest to us, you know?

You see kids all of a sudden, might be graffiti-ing them

or vandalizing them in other ways.

Well, I do think that those buildings should be looked after

properly, because it's our heritage.

No, I don't agree with that, it's a shame that it's coming along. Yes.

Why do you think it happens?

Like I say, they are bored, they've got nothing to do.

You know, they need education that will help.

-To have something to do.

-Yeah. OK, good one.

-I am so glad I spoke to you.

-And likewise, George. Cheers, George.

Back in city centre, Norwich, the SOS bus

and the volunteers who staff it are in the thick of it,

dealing with a deluge of the drunk and distressed.

At the end of the day if we weren't here,

the sorts of situations that they might get themselves into,

doesn't bare thinking about really, you know.

Under the influence of alcohol and drugs,

you never know what will happen.

The Norwich SOS bus started in 2001 and has

so far assisted over 2,500 people.

Sometimes, they get more than just drunks to deal with.

There's been a car accident up in the cross...

Sorry, I'm not British, crossway. Just right up there.

There's been a road traffic accident.

-Have you called 999?

-I don't know.

St John Ambulance First Aider, Jamie, is the first on the scene

and has to handle the incident until the emergency services get there.

Is anybody hurt? That's what I care about the most.

Can I just pop this on your finger, my man?

This tells us all your vital stats.

A taxi and a motorcycle have collided.

While the damage to the two vehicles is obvious, Jamie doesn't know

what injuries the motorcyclist may have from being thrown off his bike.

Can you still feel me touch around here?

Can you wiggle your toes for me?

-Don't move your head.

-OK, good man. Have you got any pain anywhere else?

-Do you mind if I have a quick check over you?

-Yeah.

-OK.

When we arrived, we found a gentleman on the floor,

in the middle of the junction.

He'd come off his motorbike, we couldn't see any other

obvious casualties, so we assessed him, we had a look at him.

We were very keen to keep his neck and spine very still

because we always query there might be some spinal damage.

High blood pressure, anything like that?

OK, when's the last time you ate or drank?

-About three hours ago.

-OK.

Just going to feel around here. Can't feel any lumps OK.

Just tell me if there's any pain.

Jamie checks the victim's vital signs,

in preparation for the arrival of the paramedic team.

Can you feel me touch your fingers?

He's also looking for any indication of possible internal damage.

Just going to take your pulse, all right, my man?

It's a bit high, 120. Doing an excellent job, OK?

-Keep your head still.

-Help is on its way.

Jamie is one of the youngest volunteers on the SOS bus.

He's been with the St John Ambulance brigade since he was a youngster.

-And does it hurt when you do that?

-No.

OK, big deep breath out. OK, well done.

He said he had some pain in his knee and some swelling.

So we went to the skin there, we had a look at it.

We could see there was some visible swelling around there,

so we were very conscious of keeping that leg still.

He's taken all the courses, so he can work with the injured.

Jamie loves this work.

When you're in the zone, dealing with somebody,

time does move in a different speed to normal,

so we're very patient focused, concentrated on our chap

and doing what's best for him, you don't notice the time go by.

Police and firefighters are making the scene safe, mopping up

the dangerous petrol spillage and keeping the traffic flowing.

Did anyone see that? I done like a backflip, it was crazy.

-I should be Jackie Chan. The only thing that

-BLEEP

-hurts is my knee,

like my neck doesn't even hurt.

I know, my man, we just want to be on the safe side, OK?

Keep that leg still.

Sometimes, in these situations, the victim thinks they're OK, but the

SOS team can't afford the risk of spinal injury or internal bleeding.

Now, wait till the paramedic arrives

and then he'll give you the clear, OK?

-It's just a

-BLEEP.

Don't do that, my man.

Don't move your neck!

With the accident victim now stable and calm,

one of Jamie's roles is to inform family and friends.

He's all right. We've got some checks on him. He's pretty stable.

OK? He wanted us to let you know, OK?

Just look straight at the end of my nose.

The paramedic arrives and it's time for Jamie to hand over.

Right, we're going to get you over in that ambulance in a minute.

-OK? So you don't have to worry about his neck now.

-He's all right?

Yeah, he's fine.

The paramedics, the NHS ambulance decided to take him

to hospital and he will be checked out there.

Obviously, we can tell very little about what's

going on from the side of the road.

We did what we could and they'll be able to do x-rays

and etcetera at the hospital and rule out any further injuries.

I think he was very lucky and he escaped very lightly.

It's been a busy night for the SOS volunteers.

They've assisted accidents, patched up the injured

and sorted out a lot of inebriated individuals.

And over in East Jaywick, there's been another successful

result for one of our street patrols.

Brian's note to the owner of the house with all that offensive

dog poo has turned up trumps.

So, this was the side access in question,

and as you can see, it's all been cleared.

So, that's really positive, and it's encouraging that people are

listening to what we're asking them and understanding what we're saying.

I'm happy.

But the council are still searching for the garden vandals.

That's your lot for today. Thanks for watching.