Episode 6 Oxford Street Revealed


Episode 6

Observational documentary series. Oxford Street's police team deal with the problem of rough sleepers at Marble Arch, and John Lewis gets ready for a big announcement.


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Transcript


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It's the most famous shopping street in the world

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in the heart of Britain's capital city.

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A mile and a half long

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with 30 million visitors each year,

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with some of the world's most famous shops,

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biggest stars...

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Kate Moss!

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..and busiest stations.

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Sorry, guys. Stand back for me.

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What does it take to keep it running 24 hours a day...

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Busiest street in the world so it needs constant attention.

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..seven days a week?

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Oi! Clear off!

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You're going to be arrested on suspicion of attempted theft.

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Are you ready, London?

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A street that never sleeps.

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This sort of thing wouldn't happen anywhere else.

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Oxford Street.

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Coming up...

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Stay there. Move!

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..rough sleepers at Marble Arch.

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Guys, do you just want to stay there a second, please?

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The police take action.

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If you come back here you're going to get arrested, yeah?

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There's a countdown to a major announcement at John Lewis.

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Four, three, two...

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And a guide dog takes on his biggest challenge yet.

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Good boy.

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Oxford Street and its surrounding area is best

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known for its glittering department stores and glamorous shopping.

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But recently the end of the street around Marble Arch

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has become a landmark destination for recently arrived

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groups from Eastern Europe.

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And without other accommodation, some have decided to make it their home.

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There have been ongoing complaints of antisocial behaviour.

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It's fallen to the Oxford Street police team to deal with the problem.

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And while plain-clothes officers Paul Penrose and Hetise Ipa patrol,

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a call comes through relating to this very issue.

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OK. Right, OK.

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And the news isn't good.

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Bye.

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We're just heading up to Marble Arch...

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support uniformed officers.

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A section of the Roma community who've been camping

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out on Marble Arch and under Park Lane subway.

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We don't know how many are up there.

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But when we get up there we're going to detain them,

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wait for uniform to come along, who'll find out who was dispersed

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this morning and if they've come back then they'll be arrested.

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Paul and Hetise hurry to the Marble Arch underpass.

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It's an area and a problem they know all too well.

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When it gets dark, this place, at the moment, has been overtaken by...

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uh, by Roma, rough sleeping,

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they use the whole place to defecate, urinate.

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In the arches you'll come, you'll find human faeces everywhere,

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rubbish, everything else.

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OK, there they all are. It's the usual place they all gather.

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Um, it's just down by the fountain.

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There's a large group of people on the right-hand side.

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Paul and Hetise take advantage of being in plain clothes

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to get a handle on the situation in the park above the underpass.

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There's stuff changing hands between those two.

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See, I think they're gambling on the floor there.

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But even in plain clothes, Paul and Hetise's presence is soon spotted.

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Despite being outnumbered, Paul feels he's got no choice

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but to move in without backup.

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Guys, do you just want to stay there a second, please?

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Police.

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Hi, guys. What are we up to down here?

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Paul thinks the men are gambling, which is illegal,

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but he's limited in what he can do.

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Before he can check on them, many run off.

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No, no, no. You don't have to go away. We don't run off, do we?

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All right? Let's all stay here.

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And you! Oi!

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Got about as much chance of keeping this lot under control...

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But look at them, they're off.

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With no uniform backup, Paul would struggle to make any arrests.

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So, for now, he just gives them a verbal warning.

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Guys, if you come back here,

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or the subway,

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you're going to get arrested, yeah?

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Go away. Yeah, all of you. All of you.

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At the very least, Paul and Hetise

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have managed to clear this area of the park.

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We've managed to clear them in the space of three minutes.

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But their experience demonstrates the difficulty of containing

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the rough sleeping problem.

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Paul checks through the detritus that's been left.

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One of them has kindly left their rucksack.

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So, um, what I'm going to do is have a look in there,

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see if I can identify who it belongs to, really.

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We've got a sleeping bag.

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There's a brand-new, um...

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..DHB radio.

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Uniformed officers finally arrive, but they're too late.

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All Paul can do is hand over what he's found.

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They all sprinted off and left this bag.

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Paul and Hetise head off. There's nothing more they can do tonight.

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What is clear is that there's an ongoing problem with newly

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arrived East Europeans

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acting anti-socially at key landmarks.

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In the glittering West End of London, this is a strict no-no.

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Later, handcuffs come out as Paul's called to deal with another

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rough sleeper for very different reasons.

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You are safe, yeah?

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It's evening at John Lewis Oxford Street

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and marketing coordinator Steve Cooper is getting the store

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ready for one of its biggest events of the year.

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The event in question takes place behind closed doors

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and there's not a shopper in sight.

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But for the chain's 91,000 staff nationwide,

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it's unmissable.

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Getting ready for a really big day, a really important day tomorrow.

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We reveal this year's John Lewis partnership bonus.

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Very exciting event.

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Very secretive, in that nobody

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and I genuinely have no idea what the amount will be.

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Quarter past nine tomorrow morning, we reveal all.

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Every year, the national chain reveals the size of the year's bonus

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when they open an envelope in the Oxford Street store.

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The percentage figure is the amount every member of staff,

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or partners as they're known,

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will get on top of their regular salary.

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The unveiling will take place in the store's seven-storey atrium.

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As well as managing the event, Steve will be in charge of

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the all-important announcement envelope.

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This'll be my 38th bonus.

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I've had as high as 24%, I've had as low as 8% during that time.

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But before Steve can count his money,

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he's got to make sure everything's in place for this key event.

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They're putting up banners, erecting a stage

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and the chain's own choir is going to be on hand

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to entertain the gathered partners.

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So, choir there. Manvinder will be there.

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Yeah. I think they're going to have a camera over there as well.

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Probably be partners on the stairs there.

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-I've got to get all the way...

-So we are stopping them?

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-Stopping the escalators.

-OK.

-And a press pen here.

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The event's also important media-wise.

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Many business commentators judge the company's success over

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the last 12 months on the size of the bonus.

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-Quarter past nine now.

-Quarter past nine.

-12 hours time...

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all will be revealed.

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That's my lot for tonight.

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I'll be in, probably, quarter past, half past seven in the morning

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to see the result of all the efforts and then move onto the next phase.

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But I think I need my beauty sleep.

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And the next morning, beauty sleep in the bag,

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Steve is back for the big event.

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-Fashion accessories.

-Fashion accessories?

-Yeah, we've relocated.

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And he's brought something with him.

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This is the envelope that actually contains the figure,

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which I'm not tempted to look at because it's actually

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a nice surprise. I don't want to ruin it for myself either.

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I need to take this up to management office,

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then that'll come down with the head of branch and the people

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opening the envelope at 9:15, which is rapidly approaching.

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-Morning, Steve.

-Morning.

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-This is it.

-It's arrived?

-It's now over to you.

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-The main one.

-Thank you.

-OK.

-I'll catch you later. Cheers.

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No-one knows what this number is, apart from a select few,

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that are mainly the board members. Slightly anxious.

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We've got a lot that we've been organising,

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a lot of press, a lot of media

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and, of course, partners from across the whole partnership

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have joined us today, so a big audience

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and I now need to ensure that

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the managing director is ready for the presentation.

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Morning, Karen. It's arrived.

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Later, the nerves are kicking in as staff count down to bonus time.

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Five, four, three,

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two, one!

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CHEERING AND APPLAUSE

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And you! Oi!

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Earlier, we were with the Oxford Street police team,

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as they grappled with the problem of East European rough sleepers.

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Hi, guys. What are we up to down here?

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A few weeks later,

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we're filming at the West End Central police station, when a call

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comes through to Paul Penrose about another East European visitor.

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One of the Safer Transport Teams have...

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found someone who is in the country illegally.

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Um...I'm just going out

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to support them, check if they are.

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If they are then we'll arrest them, bring them back to the station.

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The suspect's being held on Oxford Street,

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and Paul heads out there as fast as he can.

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The information he has is that the man is in the country illegally

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and wanted by the immigration authorities.

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A Safer Transport PCSO has got the male detained.

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We'll come in and take over. They can't arrest anyone, you see.

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-Hey, guys.

-Hello.

-PC Penrose.

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So, what's the issue?

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Yeah, OK, take him to West End Central, if we can get a...

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-Don't do it.

-I'm a police officer. I'm a police officer, yeah?

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You're going to be arrested,

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-all right, for immigration offences?

-Oh.

-OK?

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For immigration, because it's come back that immigration would like to

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-talk to you about your current status.

-It's no problem.

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So, you do not have to say anything,

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but you may harm your defence if you do not mention

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when questioned something which you later rely on in court.

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Anything you do say may be given in evidence.

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The man may be wanted by the immigration authorities

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but it soon becomes apparent that, bizarrely, it was the man

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himself who approached the PCSOs and asked to be arrested.

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-So, how did you come across this guy?

-Sorry?

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How did you come across him?

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We were just walking down and he just approached us. He stated that,

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"I've got a problem and I need to get back in my country."

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Right. Where are you from, friend?

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-I'm from Albania.

-From Albania, yeah?

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Paul searches the man, who begins to become agitated.

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Mate, you need to stand still. Yeah, all right, you need to...

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Right, listen to me, though, you need to stand still.

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You have to stay still for me.

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Paul will now escort the man back to the station

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to confirm that he is indeed here illegally.

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Come with me. We'll pop in the van.

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He claims to be an Albanian national, so has no right to residency,

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but why would he turn himself in?

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It's OK, sir, you are safe, yeah?

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Ah, right, OK.

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-That's correct.

-No, that's right.

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What I think is happening, and it's sometimes all too common,

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at the moment, is you can't find work,

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doesn't have the money to get home, so believes by handing himself in,

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he'll get a free flight back, which sometimes may send out

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the wrong message that you can come illegally and,

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when you've had enough, we'll just pay for you to go home.

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But that's on a much higher pay scale

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than mine to sort that problem out.

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For Paul, as part of the team struggling to cope with

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so many East Europeans looking for a place to sleep in London,

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helping one go home marks a refreshing change.

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Illegal entry into the UK is obviously quite a big problem.

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Dare I say, this is a good result because, obviously,

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the chap has decided he wants to go home.

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What we sometimes find will happen is people come here, they can't find

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work, they obviously, naturally, become desperate as a result.

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That's when they'll resort to criminality,

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and, more often than not, that will end up on Oxford Street.

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The man is booked in and will eventually be passed to

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the immigration authorities.

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-Do you have some

-ID? No, I don't.

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For Paul, it brings one of his more unexpected arrests to a close.

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I asked the police to stop me, man. Why are you saying you arrest me?

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Well, because I officially have to bring you into custody.

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And, since we filmed, it turned out the man wasn't just

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wanted by immigration,

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he was also wanted in Leicester for shoplifting offences,

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so was taken up there, where he's since served time in prison.

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-Oi!

-Later, problems continue with rough sleepers at London landmarks.

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-Up!

-The police go to tackle it head on.

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If you return within 48 hours, you will be arrested.

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This is Stanley.

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He's currently in training to become a guide dog.

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It's an important job.

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One day, a blind or partially sighted person will rely on him

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for their every step.

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Sit. Good boy.

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To get ready for that day is a rigorous and intensive process,

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taking 24 months and costing over £30,000.

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So far, Stanley's been trained for six months

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and he's about to have his biggest day yet.

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He needs to learn how to cope in large crowds of people

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and how to deal with escalators.

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Good boy. Sit.

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To get him ready for doing both, today, his trainer, Elliott,

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is taking him to Oxford Street.

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I think he's ready for the challenge today.

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I wouldn't do it if I didn't think he was.

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We'll take it slowly and if at any moment we need to,

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we'll...we'll leave.

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Every year, Guide Dogs For The Blind train 780 dogs,

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but demand is massive,

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so it's vital they all get through the training.

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Leading a blind owner into any sort of collision, or becoming disturbed

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in noisy crowds could be calamitous.

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It amazes me every time I train one of these dogs that they can

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take me down a busy road and I can miss every single person.

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It's really phenomenal what they can do.

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Today, Stanley will be expected to lead Elliott through the crowded

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shopping streets without hitting other pedestrians or obstacles.

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And, for Stanley,

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that means getting to grips with Europe's busiest shopping street.

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Good boy. Touch. I'm going to try and make it as pleasant

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an experience as possible. Good lad.

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He's never encountered this many people, or this much noise, before.

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SIREN BLARES

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It's just a really difficult environment.

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So busy and so many different places you can go wrong.

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A blind or partially sighted person would be looking for Stanley now to

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be confident in his movements

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and not be jumpy at sounds, sights or smells.

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First up, Stanley needs to show confidence in tracing a path

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for Elliott along the busy street and through the pedestrians.

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He's dropped his speed down nicely

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to navigate round the busy environment. Good boy.

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Basically, they have a critical area which they know, self-preservation,

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they're going to move if they're going to walk into an obstacle.

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We teach them appreciation for us,

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so he will move left and right and incorporate me into it.

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Good boy. And, then, if there's no space through,

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like now, he'll just stop. Good boy, well done.

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Then Stanley's got to safely lead Elliott across the road.

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Stanley's coping well.

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Yeah, good boy!

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So, I'm just teaching him that he can use the whole pavement.

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Looking to me a little bit more than he would normally.

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It's an intense environment. I think there's a bit more uncertainty.

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If he's to lead a blind person, he'll have to cope with buskers.

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HE BEATBOXES

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But, as they get closer, Stanley is getting hesitant.

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Good boy. Forward.

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BEATBOXING

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This is where Elliot's role as trainer is crucial.

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He needs to teach Stanley not to be afraid of street commotion like this.

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And, to do that, he uses a cheesy treat your reward him.

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Wow. Good boy!

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So, now, hopefully, he associates

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human beatbox with good things.

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Cheese.

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Stanley is looking like a star pupil. Elliott's happy

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he's handled his first day in a place like this so well.

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Later, Stanley's mastered Europe's busiest shopping street,

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but how will he cope when he comes face-to-face with

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the escalators at the UK's busiest station?

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Wait.

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It's 9am at John Lewis Oxford Street,

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and the store's atrium is being prepared for senior management,

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hundreds of staff and the national media,

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for a major annual announcement.

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In a few minutes' time, the chain's 91,000 employees will find out

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how much this year's bonus is going to be.

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Anything over 10% is considered good. Over 15%, exceptional.

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Steve Cooper is the man responsible for making sure the show goes to plan

0:17:480:17:52

and getting the store ready to open to the public just minutes later.

0:17:520:17:57

So, quarter to nine, half hour to go, I say half hour to go,

0:17:570:18:00

really it all starts in about quarter of an hour

0:18:000:18:02

when everybody starts to gather round.

0:18:020:18:05

The choir should be rehearsing now.

0:18:050:18:07

Conductor and John Lewis partner Manvinder is overseeing the choir.

0:18:090:18:14

Don't strain it, whatever you do.

0:18:140:18:16

But you can afford to give a little bit more.

0:18:160:18:19

Tenors, if there's anything more to be had, that would be good.

0:18:190:18:22

Michael, if there's any moment where the tenors

0:18:220:18:25

might need a bit of moral support, don't be shy.

0:18:250:18:28

It's now about getting everyone, staff, press and top brass,

0:18:300:18:34

into place for Steve.

0:18:340:18:36

Three or four over there, thank you.

0:18:360:18:38

Um... Do you want to sort of go up the escalators and be around there

0:18:380:18:43

This is quite fun, trying to get them to evenly spread around

0:18:430:18:46

so there's a good mix of people. Yeah, give it a good atmosphere.

0:18:460:18:50

It seems to be happening.

0:18:500:18:51

All the press are here, everybody's here today,

0:18:510:18:54

waiting for the announcement of our bonus. We've worked hard all year.

0:18:540:18:58

I think we're all working out what to spend it on. I'm saving mine!

0:18:580:19:02

And with just a few minutes to go, it's time for the show to start.

0:19:020:19:07

To get you in the mood, I'm going to introduce Manvinder

0:19:080:19:11

and the Cavendish Singers.

0:19:110:19:13

# If you have a minute why don't we go

0:19:150:19:20

# Talk about it somewhere only we know?

0:19:200:19:25

# This could be the end of everything

0:19:260:19:30

# Somewhere only we know. #

0:19:300:19:35

CHEERING AND APPLAUSE

0:19:350:19:39

Next up, the main event.

0:19:410:19:43

-Are we all ready for the big moment?

-ALL: Yes!

0:19:430:19:46

We're ready for the countdown, so, please join me,

0:19:460:19:48

as we begin the countdown from ten, nine, eight...

0:19:480:19:53

ALL JOIN IN: ..seven, six, five,

0:19:530:19:57

four, three, two, one!

0:19:570:20:01

Go, go, go!

0:20:010:20:02

CHEERING

0:20:020:20:05

11%!

0:20:050:20:06

Have a wonderful rest of the day, guys, thank you.

0:20:140:20:17

Really happy, yeah, it's a lovely result.

0:20:170:20:19

I've just got back from holiday

0:20:190:20:21

and I'm definitely feeling the holiday blues

0:20:210:20:23

so I might be booking myself another one.

0:20:230:20:25

Our colleagues are happy for that,

0:20:250:20:27

the massed halls around the building were happy with 11%.

0:20:270:20:30

For Steve, the bonus is one thing,

0:20:300:20:33

but his focus is now on getting the shop ready

0:20:330:20:35

to open in five minutes' time.

0:20:350:20:37

Dismantle the stage, and away we go.

0:20:370:20:40

Five minutes later, someone will come in and never know it's happened.

0:20:400:20:43

And then, it's all over for another year.

0:20:430:20:46

I'm going to get on with my day now. Hear those tills ringing.

0:20:460:20:48

We've got to start working for next year's bonus.

0:20:480:20:51

Hi, guys, what are we up to down here?

0:20:590:21:01

Earlier, we saw the Oxford Street police team trying to deal with

0:21:010:21:04

the problem of newly arrived East Europeans

0:21:040:21:07

making a home for themselves at Marble Arch.

0:21:070:21:10

If you come back here, you're going to get arrested, yeah?

0:21:100:21:13

And since then,

0:21:130:21:14

complaints of antisocial behaviour have continued to flood in.

0:21:140:21:18

So today, PC Andy Pescott is leading another operation

0:21:190:21:23

to stop them sleeping rough in Oxford Street or the West End of London.

0:21:230:21:27

Today's intention is to go out and issue a 48-hour dispersal

0:21:300:21:34

to alleviate the problem for at least 48 hours.

0:21:340:21:37

This morning, Andy will lead a team of police, interpreters

0:21:370:21:41

and an immigration team.

0:21:410:21:43

They're being dispersed

0:21:430:21:44

on the grounds of ongoing antisocial behaviour,

0:21:440:21:47

through begging, littering,

0:21:470:21:50

urination, defecation, etc, etc.

0:21:500:21:55

Andy's is one of three teams in the area today,

0:21:550:21:58

launching similar operations to disperse this kind of rough sleeping.

0:21:580:22:02

Ready to go?

0:22:020:22:03

What a beautiful morning(!)

0:22:060:22:08

Andy and the team head out to the underpass in question

0:22:080:22:12

and in the van, just how serious the problem is becomes apparent.

0:22:120:22:16

There was reports that have just come in

0:22:160:22:18

that there was 50 to 60 in the tunnels overnight,

0:22:180:22:22

so we'll take a look and see if they were there and if not,

0:22:220:22:25

then we'll start sweeping back along the side streets.

0:22:250:22:28

Rough sleeping is a complicated problem at the best of times.

0:22:280:22:32

Recently arrived immigrants from EU member states

0:22:320:22:35

have the right to live and work in the UK.

0:22:350:22:37

But they don't have the right to sleep rough

0:22:370:22:40

at famous London landmarks, as they're about to find out.

0:22:400:22:44

Whoa!

0:22:440:22:45

Don't let him go, make sure he doesn't go anywhere.

0:22:450:22:49

-Buna dimineata!

-THEY RESPOND IN ROMANIAN

0:22:490:22:53

Stay there, move.

0:22:530:22:55

At the far end of the tunnel, some of them try and dash off.

0:22:550:22:58

Oi! Stay there.

0:22:580:23:01

But Andy is not letting them get away.

0:23:020:23:04

Wait. Up!

0:23:040:23:06

The problem is all too clear.

0:23:080:23:10

Dozens of people sleeping rough in a public underpass

0:23:100:23:13

right next to the world-famous shopping areas of London's West End.

0:23:130:23:17

We've probably got about 50 here.

0:23:170:23:20

This was a bit of a shock. Does anybody speak English?

0:23:220:23:26

Andy gathers the rough sleepers.

0:23:260:23:28

If I can have one interpreter

0:23:280:23:30

and one immigration officer with me on this side.

0:23:300:23:33

With the help of a translator,

0:23:330:23:34

he's now going to serve every one of them with a dispersal order.

0:23:340:23:39

Because of the ongoing antisocial behaviour...

0:23:390:23:42

WOMAN TRANSLATES INTO ROMANIAN

0:23:420:23:45

..this morning, you will be issued with a 48-hour dispersal notice.

0:23:450:23:51

On the dispersal notice,

0:23:510:23:53

it gives you a map that tells you the area that you cannot come into.

0:23:530:23:57

In other words, you will leave central London.

0:23:570:24:01

If you return within 48 hours, you will be arrested.

0:24:010:24:05

So, no Marble Arch, no Oxford Street, no London.

0:24:070:24:12

And as they go through each individual's details,

0:24:120:24:15

they find someone who might end up being banned

0:24:150:24:18

from more than just central London.

0:24:180:24:20

Newcomers to the UK have a time limit on how long they can stay

0:24:200:24:24

without funds or employment or a course of education.

0:24:240:24:27

And Andy thinks this man is in breach of it.

0:24:270:24:30

Under the EU treaty rights, he has of maximum of three months

0:24:300:24:34

to show that he has integrated

0:24:340:24:36

and that he's got a job, he's got accommodation.

0:24:360:24:38

He obviously hasn't done any of that.

0:24:380:24:41

He's expired by four days over those three months.

0:24:410:24:44

It takes 90 minutes,

0:24:440:24:46

but finally Andy's got the details of everyone and moves them on.

0:24:460:24:51

Andy returns to the surface and checks in with the other teams.

0:24:510:24:55

There's been a number of Roma from three different teams

0:24:550:24:59

where they've moved on at least ten each.

0:24:590:25:01

Plus the 40-odd that we've moved on,

0:25:010:25:05

that's at least 70-odd Roma this morning

0:25:050:25:08

that have been disbursed for 48 hours.

0:25:080:25:10

For now, Andy's happy,

0:25:100:25:12

and the problem, at this underpass at least, is dealt with.

0:25:120:25:16

But Andy knows the likelihood is the rough sleeping problem

0:25:160:25:20

at Marble Arch isn't over.

0:25:200:25:22

Others are likely to try their luck,

0:25:220:25:24

but if they do, they can be sure Andy will be there too.

0:25:240:25:27

Good boy!

0:25:350:25:36

Earlier, we saw trainee guide dog Stanley

0:25:360:25:39

getting to grips with Oxford Street's crowds of shoppers.

0:25:390:25:42

But now, an even bigger challenge awaits.

0:25:440:25:47

They're in the Tube and Stanley's about to try leading trainer Elliott

0:25:470:25:51

up and down moving escalators.

0:25:510:25:53

First of all, to acclimatise,

0:25:530:25:55

they get used to Tube trains by riding up and down the network.

0:25:550:25:59

Yes. Good boy!

0:25:590:26:01

It's not a natural thing for a dog to want to come on the Tube.

0:26:010:26:05

The lights, sounds, the noises, the movement.

0:26:050:26:09

It's all unnatural for a dog.

0:26:090:26:12

So we take a lot of time preparing them, taking them,

0:26:120:26:15

sitting on the platform, letting trains come and go.

0:26:150:26:17

'The next station is Oxford Circus.'

0:26:170:26:21

Elliott's got special permission from London Underground

0:26:210:26:24

to train Stanley at the station.

0:26:240:26:26

It's vital guide dogs can cope in the most inhospitable environments.

0:26:260:26:30

A wrong step amongst so much moving machinery could be disastrous.

0:26:300:26:35

And there's no bigger test than the escalators

0:26:350:26:38

on the busiest station on the Underground network.

0:26:380:26:40

First, Stanley will have a go on a static escalator to get him started.

0:26:420:26:47

To a dog, these huge mechanical stairs must look daunting.

0:26:470:26:51

Good lad.

0:26:510:26:52

After a few goes, Elliott is happy enough at Stanley's performance

0:26:520:26:56

to move him onto the first real, working escalator.

0:26:560:27:00

It's a big moment for both of them.

0:27:000:27:01

Good boy, yes. And hop on, stand.

0:27:030:27:07

Good boy! And wait.

0:27:070:27:09

So, that was a little bit of a messy step-on.

0:27:110:27:15

The first time he's done it. May have been over-focused on me.

0:27:150:27:19

He just sometimes stares so much at me

0:27:190:27:21

that he doesn't always watch where he's going.

0:27:210:27:24

So I'll try and take the focus off me later.

0:27:240:27:26

It's a good start for Stanley and he gets a reward.

0:27:270:27:30

Then he's got to try going down.

0:27:300:27:33

Wait. Hop on. Yes, good boy! Well done.

0:27:330:27:38

Good boy. Wait. Ready, and hop!

0:27:380:27:41

Wheyyy! Good boy! Sit. And wait. Wait. Hop on. Yeah, stand.

0:27:410:27:48

And wait.

0:27:480:27:49

He's now been on quite a few

0:27:490:27:50

and I'm really chuffed to bits with how he's getting on.

0:27:500:27:54

Good boy.

0:27:540:27:55

With the practice, Stanley is now focusing on the escalators

0:27:550:27:59

and not his trainer. He's passed this test.

0:27:590:28:02

So, Stanley's done absolutely amazing here,

0:28:020:28:04

better than I could have even hoped for.

0:28:040:28:06

It just shows the preparation has really paid off.

0:28:060:28:09

Stanley still has a year and a half left

0:28:090:28:11

before he'll be ready to be given to a blind person.

0:28:110:28:14

But if he can cope with Europe's busiest shopping street

0:28:140:28:17

and the UK's busiest station,

0:28:170:28:19

there can be little doubt he's made of the right stuff.

0:28:190:28:22

And if his new owner likes shopping on Oxford Street,

0:28:220:28:25

he can be sure Stan's his man.

0:28:250:28:27

Oxford Street's police team deal with the problem of rough sleepers at Marble Arch.

John Lewis gets ready for their biggest announcement of the year, live in store.

And a trainee guide dog is on the street to take on his biggest challenge yet.


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