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It's the most famous shopping street in the world | 0:00:02 | 0:00:04 | |
in the heart of Britain's capital city. | 0:00:04 | 0:00:06 | |
A mile and a half long | 0:00:06 | 0:00:09 | |
with 30 million visitors each year, | 0:00:09 | 0:00:12 | |
with some of the world's most famous shops, | 0:00:12 | 0:00:14 | |
biggest stars... | 0:00:14 | 0:00:16 | |
Kate Moss! | 0:00:16 | 0:00:17 | |
..and busiest stations. | 0:00:18 | 0:00:19 | |
Sorry, guys. Stand back for me. | 0:00:19 | 0:00:22 | |
What does it take to keep it running 24 hours a day... | 0:00:22 | 0:00:25 | |
Busiest street in the world so it needs constant attention. | 0:00:25 | 0:00:27 | |
..seven days a week? | 0:00:27 | 0:00:29 | |
Oi! Clear off! | 0:00:29 | 0:00:30 | |
You're going to be arrested on suspicion of attempted theft. | 0:00:30 | 0:00:33 | |
Are you ready, London? | 0:00:33 | 0:00:36 | |
A street that never sleeps. | 0:00:36 | 0:00:38 | |
This sort of thing wouldn't happen anywhere else. | 0:00:38 | 0:00:42 | |
Oxford Street. | 0:00:42 | 0:00:43 | |
Coming up... | 0:00:45 | 0:00:46 | |
Stay there. Move! | 0:00:46 | 0:00:48 | |
..rough sleepers at Marble Arch. | 0:00:48 | 0:00:50 | |
Guys, do you just want to stay there a second, please? | 0:00:50 | 0:00:52 | |
The police take action. | 0:00:52 | 0:00:54 | |
If you come back here you're going to get arrested, yeah? | 0:00:54 | 0:00:57 | |
Al Pacino's in town. | 0:00:57 | 0:00:59 | |
Here we go, action stations. | 0:00:59 | 0:01:00 | |
And somebody's painted him a portrait. | 0:01:00 | 0:01:03 | |
-Oh, my God this is... -Wow. | 0:01:03 | 0:01:05 | |
There's a countdown to a major announcement at John Lewis. | 0:01:05 | 0:01:08 | |
Four, three, two... | 0:01:08 | 0:01:11 | |
And a guide dog takes on his biggest challenge yet. | 0:01:11 | 0:01:14 | |
Good boy. | 0:01:14 | 0:01:16 | |
Oxford Street and its surrounding area is best | 0:01:20 | 0:01:23 | |
known for its glittering department stores and glamorous shopping. | 0:01:23 | 0:01:27 | |
But recently the end of the street around Marble Arch | 0:01:27 | 0:01:31 | |
has become a landmark destination for recently arrived | 0:01:31 | 0:01:34 | |
groups from Eastern Europe. | 0:01:34 | 0:01:36 | |
And without other accommodation, some have decided to make it their home. | 0:01:36 | 0:01:41 | |
There have been ongoing complaints of antisocial behaviour. | 0:01:41 | 0:01:45 | |
It's fallen to the Oxford Street police team to deal with the problem. | 0:01:45 | 0:01:49 | |
And while plain-clothes officers Paul Penrose and Hetise Ipa patrol, | 0:01:50 | 0:01:55 | |
a call comes through relating to this very issue. | 0:01:55 | 0:01:59 | |
OK. Right, OK. | 0:01:59 | 0:02:01 | |
And the news isn't good. | 0:02:01 | 0:02:03 | |
Bye. | 0:02:03 | 0:02:04 | |
We're just heading up to Marble Arch... | 0:02:04 | 0:02:07 | |
support uniformed officers. | 0:02:07 | 0:02:08 | |
A section of the Roma community who've been camping | 0:02:10 | 0:02:12 | |
out on Marble Arch and under Park Lane subway. | 0:02:12 | 0:02:15 | |
We don't know how many are up there. | 0:02:15 | 0:02:17 | |
But when we get up there we're going to detain them, | 0:02:17 | 0:02:20 | |
wait for uniform to come along, who'll find out who was dispersed | 0:02:20 | 0:02:24 | |
this morning and if they've come back then they'll be arrested. | 0:02:24 | 0:02:29 | |
Paul and Hetise hurry to the Marble Arch underpass. | 0:02:29 | 0:02:32 | |
It's an area and a problem they know all too well. | 0:02:32 | 0:02:36 | |
When it gets dark, this place, at the moment, has been overtaken by... | 0:02:36 | 0:02:41 | |
uh, by Roma, rough sleeping, | 0:02:41 | 0:02:43 | |
they use the whole place to defecate, urinate. | 0:02:43 | 0:02:47 | |
In the arches you'll come, you'll find human faeces everywhere, | 0:02:47 | 0:02:51 | |
rubbish, everything else. | 0:02:51 | 0:02:53 | |
OK, there they all are. It's the usual place they all gather. | 0:02:53 | 0:02:57 | |
Um, it's just down by the fountain. | 0:02:57 | 0:02:59 | |
There's a large group of people on the right-hand side. | 0:02:59 | 0:03:02 | |
Paul and Hetise take advantage of being in plain clothes | 0:03:02 | 0:03:05 | |
to get a handle on the situation in the park above the underpass. | 0:03:05 | 0:03:09 | |
Just walk off to the right, see how many are there. | 0:03:10 | 0:03:13 | |
There's stuff changing hands between those two. | 0:03:15 | 0:03:19 | |
See, I think they're gambling on the floor there. | 0:03:19 | 0:03:22 | |
But even in plain clothes, Paul and Hetise's presence is soon spotted. | 0:03:22 | 0:03:27 | |
Despite being outnumbered, Paul feels he's got no choice | 0:03:27 | 0:03:30 | |
but to move in without backup. | 0:03:30 | 0:03:32 | |
Guys, do you just want to stay there a second, please? | 0:03:32 | 0:03:35 | |
Police. | 0:03:35 | 0:03:36 | |
Hi, guys. What are we up to down here? | 0:03:37 | 0:03:39 | |
Paul thinks the men are gambling, which is illegal, | 0:03:39 | 0:03:42 | |
but he's limited in what he can do. | 0:03:42 | 0:03:44 | |
Before he can check on them, many run off. | 0:03:44 | 0:03:46 | |
No, no, no. You don't have to go away. We don't run off, do we? | 0:03:46 | 0:03:49 | |
All right? Let's all stay here. | 0:03:49 | 0:03:51 | |
And you! Oi! | 0:03:51 | 0:03:52 | |
Got about as much chance of keeping this lot under control... | 0:03:52 | 0:03:55 | |
But look at them, they're off. | 0:03:55 | 0:03:58 | |
With no uniform backup, Paul would struggle to make any arrests. | 0:03:58 | 0:04:02 | |
So, for now, he just gives them a verbal warning. | 0:04:02 | 0:04:04 | |
Guys, if you come back here, | 0:04:06 | 0:04:09 | |
or the subway, | 0:04:09 | 0:04:10 | |
you're going to get arrested, yeah? | 0:04:10 | 0:04:13 | |
Go away. Yeah, all of you. All of you. | 0:04:13 | 0:04:15 | |
At the very least, Paul and Hetise | 0:04:15 | 0:04:17 | |
have managed to clear this area of the park. | 0:04:17 | 0:04:19 | |
We've managed to clear them in the space of three minutes. | 0:04:19 | 0:04:22 | |
But their experience demonstrates the difficulty of containing | 0:04:22 | 0:04:26 | |
the rough sleeping problem. | 0:04:26 | 0:04:28 | |
Paul checks through the detritus that's been left. | 0:04:28 | 0:04:31 | |
One of them has kindly left their rucksack. | 0:04:31 | 0:04:34 | |
So, um, what I'm going to do is have a look in there, | 0:04:34 | 0:04:37 | |
see if I can identify who it belongs to, really. | 0:04:37 | 0:04:40 | |
We've got a sleeping bag. | 0:04:40 | 0:04:41 | |
There's a brand-new, um... | 0:04:43 | 0:04:44 | |
..DHB radio. | 0:04:46 | 0:04:48 | |
Uniformed officers finally arrive, but they're too late. | 0:04:48 | 0:04:51 | |
All Paul can do is hand over what he's found. | 0:04:51 | 0:04:54 | |
They all sprinted off and left this bag. | 0:04:54 | 0:04:57 | |
Paul and Hetise head off. There's nothing more they can do tonight. | 0:04:57 | 0:05:01 | |
What is clear is that there's an ongoing problem with newly | 0:05:01 | 0:05:04 | |
arrived East Europeans | 0:05:04 | 0:05:06 | |
acting anti-socially at key landmarks. | 0:05:06 | 0:05:08 | |
In the glittering West End of London, this is a strict no-no. | 0:05:08 | 0:05:12 | |
Later, handcuffs come out as Paul's called to deal with another | 0:05:13 | 0:05:17 | |
rough sleeper for very different reasons. | 0:05:17 | 0:05:20 | |
You are safe, yeah? | 0:05:20 | 0:05:21 | |
In the dog-eat-dog world of the paparazzi photographer, | 0:05:29 | 0:05:32 | |
access is everything and exclusives count. | 0:05:32 | 0:05:36 | |
And no-one knows this more than celebrity photographer, Andy Barnes. | 0:05:36 | 0:05:40 | |
Give us a nice smile. | 0:05:40 | 0:05:41 | |
He's been selling pictures of celebrities for 15 years | 0:05:41 | 0:05:44 | |
and concentrates on the area in and around Oxford Street. | 0:05:44 | 0:05:48 | |
-Let's see you, Simon. -How you doing? OK? -Thank you. | 0:05:48 | 0:05:50 | |
Tonight he's got a potentially mouthwatering exclusive | 0:05:50 | 0:05:53 | |
on a very special diner making his way to the street. | 0:05:53 | 0:05:56 | |
Word out is that none other than Al Pacino, | 0:05:57 | 0:06:01 | |
the Godfather, | 0:06:01 | 0:06:03 | |
is going to be one of the guests. | 0:06:03 | 0:06:06 | |
The Oscar-winning Hollywood A-lister is due to have a private | 0:06:06 | 0:06:09 | |
dinner at an up-market Italian restaurant just off Oxford Street. | 0:06:09 | 0:06:13 | |
It's ahead of a one-man stage show and the UK launch of a new movie. | 0:06:13 | 0:06:18 | |
Andy's got exclusive access from the restaurant to shoot pictures inside. | 0:06:19 | 0:06:24 | |
He's also hoping to get the exclusive outside when Pacino arrives. | 0:06:24 | 0:06:29 | |
I just hope it hasn't leaked too much. | 0:06:29 | 0:06:31 | |
It's always a bit of a problem with this - | 0:06:31 | 0:06:32 | |
when you invite lots of guests, they want to tell all their friends | 0:06:32 | 0:06:35 | |
and they... Then their friends all want to tell their friends | 0:06:35 | 0:06:38 | |
and it keeps going. | 0:06:38 | 0:06:40 | |
Andy's hoping the pictures will sell around the world. | 0:06:40 | 0:06:43 | |
If they do, he stands to make thousands. | 0:06:43 | 0:06:46 | |
On arrival at the restaurant, it's so far, so good. | 0:06:46 | 0:06:49 | |
There's no other paps or photographers around | 0:06:50 | 0:06:53 | |
so that's really, really good actually. | 0:06:53 | 0:06:56 | |
Oh, hello. | 0:06:56 | 0:06:58 | |
Erika is the restaurant's assistant manager. | 0:06:58 | 0:07:00 | |
It's her job to make sure | 0:07:00 | 0:07:02 | |
the Godfather star's visit goes without a hitch. | 0:07:02 | 0:07:05 | |
So, where is he actually going to sit? | 0:07:05 | 0:07:06 | |
He's going to sit at this table here. | 0:07:06 | 0:07:08 | |
Lovely. Have you chosen a place for him, or...? | 0:07:08 | 0:07:11 | |
Mr Pacino can choose the place for himself | 0:07:11 | 0:07:13 | |
but the table is... This is the table for him. | 0:07:13 | 0:07:16 | |
I never thought | 0:07:16 | 0:07:17 | |
that I'm going to serve Al Pacino today at my restaurant. | 0:07:17 | 0:07:20 | |
-This is just like, "Oh, my God." -It's unbelievable. It's just... | 0:07:20 | 0:07:23 | |
It's a chance in a lifetime, completely. | 0:07:23 | 0:07:25 | |
In celebration of such a famous guest's visit, | 0:07:25 | 0:07:28 | |
the restaurant's involved in a very special treat for Mr Pacino. | 0:07:28 | 0:07:32 | |
-This for Al Pacino? -Yes. | 0:07:33 | 0:07:36 | |
Whoa. | 0:07:36 | 0:07:38 | |
A Mayfair-based figurative artist has painted a portrait of the star | 0:07:38 | 0:07:42 | |
and the restaurant plans to present it to him during his dinner. | 0:07:42 | 0:07:47 | |
Obviously it is going to be a surprise for Al Pacino. | 0:07:47 | 0:07:52 | |
I sincerely hope he's going to like that one, but... | 0:07:53 | 0:07:57 | |
OK. | 0:07:57 | 0:07:59 | |
-Oh, my God, this is... -Wow. | 0:07:59 | 0:08:01 | |
I think he's going to love that. | 0:08:03 | 0:08:07 | |
-Isn't it brilliant, huh? Fantastic, no? -Yeah. | 0:08:07 | 0:08:11 | |
Yeah. | 0:08:11 | 0:08:12 | |
It's great, it's great. | 0:08:14 | 0:08:16 | |
Yeah, it'll be interesting to see, um... | 0:08:16 | 0:08:19 | |
Hmm. | 0:08:20 | 0:08:22 | |
Meanwhile in the kitchen, | 0:08:22 | 0:08:23 | |
preparations for the Scarface star's arrival continue apace. | 0:08:23 | 0:08:27 | |
Let me introduce you - our chef. | 0:08:28 | 0:08:31 | |
Ivan Simeoli. | 0:08:31 | 0:08:32 | |
-Simeoli, here we go. -Hi. | 0:08:32 | 0:08:34 | |
This is the man in which hands is going to be | 0:08:34 | 0:08:37 | |
the Al Pacino...Mr Al Pacino's food today. | 0:08:37 | 0:08:40 | |
Let's go with oyster tempura, please. | 0:08:40 | 0:08:42 | |
And Ivan's betting Mr Pacino makes a beeline for a dish he's | 0:08:42 | 0:08:46 | |
preparing especially for tonight. | 0:08:46 | 0:08:49 | |
We have a lovely white sea bass today. | 0:08:49 | 0:08:51 | |
White sea bass with black quinoa and white asparagus. | 0:08:51 | 0:08:55 | |
It's going to be fantastic. | 0:08:55 | 0:08:57 | |
Meanwhile outside, Andy's waiting. | 0:08:57 | 0:09:00 | |
Should be... Should be here any minute now. | 0:09:00 | 0:09:03 | |
And so far it looks like Andy's exclusive is holding up. | 0:09:03 | 0:09:07 | |
I can't believe I'm on my own. This is just brilliant. | 0:09:07 | 0:09:10 | |
The restaurant's become something of a celebrity hang-out recently, | 0:09:11 | 0:09:14 | |
and Andy doesn't know whether it'll be A-lister Al or another | 0:09:14 | 0:09:18 | |
famous face that will turn up first. | 0:09:18 | 0:09:20 | |
Hold on, I can see something there. I can see a van coming in now. | 0:09:22 | 0:09:27 | |
No. | 0:09:27 | 0:09:28 | |
False alarm. | 0:09:28 | 0:09:30 | |
It's going to be a really... It's going to be a very smart car... | 0:09:30 | 0:09:33 | |
that he's going to turn up in. | 0:09:33 | 0:09:35 | |
We've got a Range Rover coming along. | 0:09:35 | 0:09:37 | |
Could this be...? Oh, they're stopping. | 0:09:37 | 0:09:40 | |
No. | 0:09:40 | 0:09:41 | |
Right car, but wrong person. | 0:09:41 | 0:09:43 | |
This could be interesting. Another blacked-out car. | 0:09:45 | 0:09:49 | |
No, it's just driven past. | 0:09:49 | 0:09:51 | |
He's going to turn round. | 0:09:51 | 0:09:53 | |
This could be the real man. This could be... | 0:09:54 | 0:09:58 | |
Al Pacino. | 0:09:58 | 0:09:59 | |
Oh, it's Anthea Turner. | 0:10:02 | 0:10:04 | |
-Hello. -Hello. | 0:10:04 | 0:10:06 | |
Anthea Turner is another celebrity dining here tonight. | 0:10:07 | 0:10:10 | |
Nice to see you. | 0:10:10 | 0:10:12 | |
And that's it, that's lovely. | 0:10:12 | 0:10:14 | |
Big smiles. | 0:10:14 | 0:10:15 | |
Great, that's lovely. Thank you, Anthea. | 0:10:15 | 0:10:18 | |
OK, so we've got Anthea Turner. | 0:10:18 | 0:10:20 | |
And that's good. | 0:10:22 | 0:10:23 | |
How you doing, man? You OK? | 0:10:23 | 0:10:26 | |
And then disaster strikes for Andy's exclusive. | 0:10:27 | 0:10:30 | |
Another pap's turned up. | 0:10:30 | 0:10:32 | |
How did you hear about this? | 0:10:32 | 0:10:34 | |
Did another pap tip you off? | 0:10:39 | 0:10:40 | |
Although Andy's still got exclusive access inside the restaurant, | 0:10:46 | 0:10:50 | |
there's now competition outside. | 0:10:50 | 0:10:53 | |
There's another photographer that's turned up but I can also see, | 0:10:53 | 0:10:56 | |
over there, there's an autograph hunter as well. | 0:10:56 | 0:10:58 | |
He's turned up. So he's been tipped off. | 0:10:58 | 0:11:00 | |
And things are getting increasingly heated all around. | 0:11:00 | 0:11:03 | |
Al Pacino's UK promoter, Rocco Buonvino, has arrived | 0:11:03 | 0:11:07 | |
and is unhappy at how many photographers and fans | 0:11:07 | 0:11:10 | |
have turned up at what's supposed to be a private event. | 0:11:10 | 0:11:13 | |
We can't have too many photographers here otherwise he's going to freak out. | 0:11:13 | 0:11:17 | |
-I just want a picture with him, mate. -He's not going to do anything. He's not going to sign anything? -No. | 0:11:17 | 0:11:22 | |
Worse still, word is Mr Pacino's not in the best of moods. | 0:11:22 | 0:11:26 | |
I've got to be a bit careful cos he's very, very tired apparently, | 0:11:26 | 0:11:30 | |
and if we hack him off | 0:11:30 | 0:11:32 | |
then he's just going to... he's just going to.... | 0:11:32 | 0:11:35 | |
run. | 0:11:35 | 0:11:36 | |
Promoter Rocco makes a deal with the photographers. | 0:11:36 | 0:11:39 | |
-So hopefully he'll come out here, do a photograph here. -Yeah. | 0:11:39 | 0:11:42 | |
Al will give them a quick shot at the front if they stay in a given area. | 0:11:42 | 0:11:46 | |
-Are you going to be outside when he arrives? -Yeah, yeah, yeah, yeah. | 0:11:46 | 0:11:49 | |
That'll keep everyone happy. It'll keep the outside paps happy. | 0:11:49 | 0:11:52 | |
Then I can do the inside stuff as exclusive. | 0:11:52 | 0:11:54 | |
Here we go, action stations. | 0:11:55 | 0:11:57 | |
And after a lengthy wait, there he is. | 0:11:57 | 0:12:00 | |
Just keep it clean, guys. Keep it clean. | 0:12:00 | 0:12:02 | |
Oh, he's in the back, he's in the back. | 0:12:02 | 0:12:05 | |
The star of Serpico and Scent Of A Woman arrives. | 0:12:05 | 0:12:08 | |
Al! | 0:12:08 | 0:12:09 | |
But his entry's so quick that this time Andy misses him. | 0:12:11 | 0:12:14 | |
Have you got him? | 0:12:15 | 0:12:17 | |
But he doesn't give up easily and he always gets his man. | 0:12:17 | 0:12:20 | |
Later, things reach boiling point at the restaurant as Pacino | 0:12:20 | 0:12:24 | |
and his painting cause pandemonium. | 0:12:24 | 0:12:27 | |
I think it's abysmal. I think it's so rude. | 0:12:27 | 0:12:29 | |
-I think it's disgusting. -So rude. | 0:12:29 | 0:12:31 | |
This is unbelievable, absolutely unbelievable. | 0:12:31 | 0:12:33 | |
It's evening at John Lewis Oxford Street | 0:12:41 | 0:12:44 | |
and marketing coordinator Steve Cooper is getting the store | 0:12:44 | 0:12:47 | |
ready for one of its biggest events of the year. | 0:12:47 | 0:12:50 | |
The event in question takes place behind closed doors | 0:12:52 | 0:12:55 | |
and there's not a shopper in sight. | 0:12:55 | 0:12:57 | |
But for the chain's 91,000 staff nationwide, | 0:12:57 | 0:13:01 | |
it's unmissable. | 0:13:01 | 0:13:03 | |
Getting ready for a really big day, a really important day tomorrow. | 0:13:03 | 0:13:07 | |
We reveal this year's John Lewis partnership bonus. | 0:13:07 | 0:13:12 | |
Very exciting event. | 0:13:12 | 0:13:13 | |
Very secretive, in that nobody | 0:13:13 | 0:13:15 | |
and I genuinely have no idea what the amount will be. | 0:13:15 | 0:13:19 | |
Quarter past nine tomorrow morning, we reveal all. | 0:13:19 | 0:13:22 | |
Every year, the national chain reveals the size of the year's bonus | 0:13:22 | 0:13:26 | |
when they open an envelope in the Oxford Street store. | 0:13:26 | 0:13:29 | |
The percentage figure is the amount every member of staff, | 0:13:29 | 0:13:32 | |
or partners as they're known, | 0:13:32 | 0:13:34 | |
will get on top of their regular salary. | 0:13:34 | 0:13:37 | |
The unveiling will take place in the store's seven-storey atrium. | 0:13:37 | 0:13:41 | |
As well as managing the event, Steve will be in charge of | 0:13:41 | 0:13:44 | |
the all-important announcement envelope. | 0:13:44 | 0:13:47 | |
People always ask, from probably about December onwards, | 0:13:47 | 0:13:49 | |
"What do you think the bonus is going to be?" | 0:13:49 | 0:13:51 | |
Because I'm doing this job | 0:13:51 | 0:13:53 | |
where I facilitate and coordinate the people coming in, | 0:13:53 | 0:13:56 | |
they think I might have an inkling. | 0:13:56 | 0:13:58 | |
I absolutely have no idea whatsoever. | 0:13:58 | 0:14:00 | |
This'll be my 38th bonus. | 0:14:00 | 0:14:03 | |
I've had as high as 24%, I've had as low as 8% during that time. | 0:14:03 | 0:14:07 | |
But before Steve can count his money, | 0:14:07 | 0:14:09 | |
he's got to make sure everything's in place for this key event. | 0:14:09 | 0:14:14 | |
They're putting up banners, erecting a stage | 0:14:14 | 0:14:16 | |
and the chain's own choir is going to be on hand | 0:14:16 | 0:14:19 | |
to entertain the gathered partners. | 0:14:19 | 0:14:21 | |
So, choir there. Manvinder will be there. | 0:14:21 | 0:14:23 | |
Yeah. I think they're going to have a camera over there as well. | 0:14:23 | 0:14:26 | |
Probably be partners on the stairs there. | 0:14:26 | 0:14:28 | |
-I've got to get all the way... -So we are stopping them? | 0:14:28 | 0:14:30 | |
-Stopping the escalators. -OK. -And a press pen here. | 0:14:30 | 0:14:32 | |
The event's also important media-wise. | 0:14:32 | 0:14:35 | |
Many business commentators judge the company's success over | 0:14:35 | 0:14:38 | |
the last 12 months on the size of the bonus. | 0:14:38 | 0:14:42 | |
-Quarter past nine now. -Quarter past nine. -12 hours time... | 0:14:42 | 0:14:45 | |
all will be revealed. | 0:14:45 | 0:14:46 | |
That's my lot for tonight. | 0:14:46 | 0:14:47 | |
I'll be in, probably, quarter past, half past seven in the morning | 0:14:47 | 0:14:50 | |
to see the result of all the efforts and then move onto the next phase. | 0:14:50 | 0:14:53 | |
But I think I need my beauty sleep. | 0:14:53 | 0:14:55 | |
And the next morning, beauty sleep in the bag, | 0:14:56 | 0:14:59 | |
Steve is back for the big event. | 0:14:59 | 0:15:02 | |
-Fashion accessories. -Fashion accessories? -Yeah, we've relocated. | 0:15:02 | 0:15:05 | |
And he's brought something with him. | 0:15:05 | 0:15:07 | |
This is the envelope that actually contains the figure, | 0:15:07 | 0:15:11 | |
which I'm not tempted to look at because it's actually | 0:15:11 | 0:15:14 | |
a nice surprise. I don't want to ruin it for myself either. | 0:15:14 | 0:15:16 | |
I need to take this up to management office, | 0:15:16 | 0:15:18 | |
then that'll come down with the head of branch and the people | 0:15:18 | 0:15:22 | |
opening the envelope at 9:15, which is rapidly approaching. | 0:15:22 | 0:15:25 | |
-Morning, Steve. -Morning. | 0:15:27 | 0:15:29 | |
-This is it. -It's arrived? -It's now over to you. | 0:15:29 | 0:15:32 | |
-The main one. -Thank you. -OK. -I'll catch you later. Cheers. | 0:15:32 | 0:15:35 | |
No-one knows what this number is, apart from a select few, | 0:15:35 | 0:15:37 | |
that are mainly the board members. Slightly anxious. | 0:15:37 | 0:15:40 | |
We've got a lot that we've been organising, | 0:15:40 | 0:15:42 | |
a lot of press, a lot of media | 0:15:42 | 0:15:44 | |
and, of course, partners from across the whole partnership | 0:15:44 | 0:15:46 | |
have joined us today, so a big audience | 0:15:46 | 0:15:48 | |
and I now need to ensure that | 0:15:48 | 0:15:50 | |
the managing director is ready for the presentation. | 0:15:50 | 0:15:53 | |
Morning, Karen. It's arrived. | 0:15:53 | 0:15:55 | |
Later, the nerves are kicking in as staff count down to bonus time. | 0:15:55 | 0:16:00 | |
Five, four, three, | 0:16:00 | 0:16:02 | |
two, one! | 0:16:02 | 0:16:04 | |
CHEERING AND APPLAUSE | 0:16:04 | 0:16:06 | |
And you! Oi! | 0:16:11 | 0:16:14 | |
Earlier, we were with the Oxford Street police team, | 0:16:14 | 0:16:17 | |
as they grappled with the problem of East European rough sleepers. | 0:16:17 | 0:16:21 | |
Hi, guys. What are we up to down here? | 0:16:21 | 0:16:24 | |
A few weeks later, | 0:16:24 | 0:16:25 | |
we're filming at the West End Central police station, when a call | 0:16:25 | 0:16:29 | |
comes through to Paul Penrose about another East European visitor. | 0:16:29 | 0:16:33 | |
One of the Safer Transport Teams have... | 0:16:33 | 0:16:37 | |
found someone who is in the country illegally. | 0:16:37 | 0:16:41 | |
Um...I'm just going out | 0:16:41 | 0:16:43 | |
to support them, check if they are. | 0:16:43 | 0:16:46 | |
If they are then we'll arrest them, bring them back to the station. | 0:16:46 | 0:16:50 | |
The suspect's being held on Oxford Street, | 0:16:50 | 0:16:52 | |
and Paul heads out there as fast as he can. | 0:16:52 | 0:16:55 | |
The information he has is that the man is in the country illegally | 0:16:55 | 0:16:59 | |
and wanted by the immigration authorities. | 0:16:59 | 0:17:02 | |
A Safer Transport PCSO has got the male detained. | 0:17:02 | 0:17:05 | |
We'll come in and take over. They can't arrest anyone, you see. | 0:17:05 | 0:17:09 | |
-Hey, guys. -Hello. -PC Penrose. | 0:17:16 | 0:17:18 | |
So, what's the issue? | 0:17:18 | 0:17:20 | |
Yeah, OK, take him to West End Central, if we can get a... | 0:17:24 | 0:17:27 | |
-Don't do it. -I'm a police officer. I'm a police officer, yeah? | 0:17:27 | 0:17:31 | |
You're going to be arrested, | 0:17:31 | 0:17:32 | |
-all right, for immigration offences? -Oh. -OK? | 0:17:32 | 0:17:35 | |
For immigration, because it's come back that immigration would like to | 0:17:35 | 0:17:38 | |
-talk to you about your current status. -It's no problem. | 0:17:38 | 0:17:41 | |
So, you do not have to say anything, | 0:17:41 | 0:17:42 | |
but you may harm your defence if you do not mention | 0:17:42 | 0:17:45 | |
when questioned something which you later rely on in court. | 0:17:45 | 0:17:48 | |
Anything you do say may be given in evidence. | 0:17:48 | 0:17:50 | |
The man may be wanted by the immigration authorities | 0:17:50 | 0:17:53 | |
but it soon becomes apparent that, bizarrely, it was the man | 0:17:53 | 0:17:56 | |
himself who approached the PCSOs and asked to be arrested. | 0:17:56 | 0:18:00 | |
-So, how did you come across this guy? -Sorry? | 0:18:01 | 0:18:03 | |
How did you come across him? | 0:18:03 | 0:18:05 | |
We were just walking down and he just approached us. He stated that, | 0:18:05 | 0:18:08 | |
"I've got a problem and I need to get back in my country." | 0:18:08 | 0:18:12 | |
Right. Where are you from, friend? | 0:18:12 | 0:18:14 | |
-I'm from Albania. -From Albania, yeah? | 0:18:14 | 0:18:16 | |
Paul searches the man, who begins to become agitated. | 0:18:16 | 0:18:20 | |
Mate, you need to stand still. Yeah, all right, you need to... | 0:18:21 | 0:18:24 | |
Right, listen to me, though, you need to stand still. | 0:18:24 | 0:18:27 | |
You have to stay still for me. | 0:18:27 | 0:18:29 | |
Paul will now escort the man back to the station | 0:18:29 | 0:18:31 | |
to confirm that he is indeed here illegally. | 0:18:31 | 0:18:35 | |
Come with me. We'll pop in the van. | 0:18:35 | 0:18:36 | |
He claims to be an Albanian national, so has no right to residency, | 0:18:36 | 0:18:40 | |
but why would he turn himself in? | 0:18:40 | 0:18:42 | |
It's OK, sir, you are safe, yeah? | 0:18:42 | 0:18:44 | |
Ah, right, OK. | 0:18:46 | 0:18:48 | |
-That's correct. -No, that's right. | 0:18:55 | 0:18:57 | |
What I think is happening, and it's sometimes all too common, | 0:18:57 | 0:19:00 | |
at the moment, is you can't find work, | 0:19:00 | 0:19:02 | |
doesn't have the money to get home, so believes by handing himself in, | 0:19:02 | 0:19:06 | |
he'll get a free flight back, which sometimes may send out | 0:19:06 | 0:19:09 | |
the wrong message that you can come illegally and, | 0:19:09 | 0:19:12 | |
when you've had enough, we'll just pay for you to go home. | 0:19:12 | 0:19:15 | |
But that's on a much higher pay scale | 0:19:15 | 0:19:18 | |
than mine to sort that problem out. | 0:19:18 | 0:19:19 | |
For Paul, as part of the team struggling to cope with | 0:19:21 | 0:19:24 | |
so many East Europeans looking for a place to sleep in London, | 0:19:24 | 0:19:27 | |
helping one go home marks a refreshing change. | 0:19:27 | 0:19:31 | |
Illegal entry into the UK is obviously quite a big problem. | 0:19:31 | 0:19:34 | |
Dare I say, this is a good result because, obviously, | 0:19:37 | 0:19:40 | |
the chap has decided he wants to go home. | 0:19:40 | 0:19:42 | |
What we sometimes find will happen is people come here, they can't find | 0:19:42 | 0:19:45 | |
work, they obviously, naturally, become desperate as a result. | 0:19:45 | 0:19:48 | |
That's when they'll resort to criminality, | 0:19:48 | 0:19:52 | |
And, more often than not, that will end up on Oxford Street. | 0:19:52 | 0:19:56 | |
The man is booked in and will eventually be passed to | 0:19:56 | 0:19:58 | |
the immigration authorities. | 0:19:58 | 0:20:00 | |
-Do you have some ID? -No, I don't. | 0:20:00 | 0:20:03 | |
For Paul, it brings one of his more unexpected arrests to a close. | 0:20:03 | 0:20:07 | |
I asked the police to stop me, man. Why are you saying you arrest me? | 0:20:07 | 0:20:10 | |
Well, because I officially have to bring you into custody. | 0:20:10 | 0:20:13 | |
And, since we filmed, it turned out the man wasn't just | 0:20:13 | 0:20:16 | |
wanted by immigration, | 0:20:16 | 0:20:18 | |
he was also wanted in Leicester for shoplifting offences, | 0:20:18 | 0:20:21 | |
so was taken up there, where he's since served time in prison. | 0:20:21 | 0:20:25 | |
-Oi! -Later, problems continue with rough sleepers at London landmarks. | 0:20:25 | 0:20:30 | |
-Up! -The police go to tackle it head on. | 0:20:30 | 0:20:32 | |
If you return within 48 hours, you will be arrested. | 0:20:32 | 0:20:36 | |
Here we go, action stations. | 0:20:43 | 0:20:45 | |
At a restaurant just off Oxford Street, | 0:20:45 | 0:20:48 | |
celebrity photographer Andy Barnes is hoping for an exclusive of Al Pacino. | 0:20:48 | 0:20:53 | |
-Al! -But the Godfather swept in so quickly he missed it. | 0:20:53 | 0:20:56 | |
You got him. | 0:20:58 | 0:21:00 | |
Andy is inconsolable. | 0:21:00 | 0:21:02 | |
We've got nothing. We've got nothing at all. | 0:21:02 | 0:21:05 | |
There was only one photographer who got one slight shot... | 0:21:05 | 0:21:09 | |
of him just running in, but he ran in. He ran in so quick. | 0:21:09 | 0:21:13 | |
Andy is disappointed but determined to get his man. | 0:21:13 | 0:21:17 | |
He still potentially has a chance of a snap inside the restaurant, | 0:21:17 | 0:21:21 | |
except Andy's only view of Al is the back of his head, | 0:21:21 | 0:21:25 | |
and he and our camera are asked to stay in the back room. | 0:21:25 | 0:21:29 | |
It's amazing, just looking across the room, | 0:21:29 | 0:21:31 | |
you cam just see him sat in the corner. | 0:21:31 | 0:21:33 | |
It's just quite bizarre that you're sort of, you're in the same room | 0:21:33 | 0:21:36 | |
as someone who's such an iconic figure. | 0:21:36 | 0:21:40 | |
All Andy can do is wait for the painting to be officially | 0:21:40 | 0:21:43 | |
presented to the Carlito's Way star. | 0:21:43 | 0:21:46 | |
I don't know what he's going to make of that picture, | 0:21:46 | 0:21:49 | |
but, um... | 0:21:49 | 0:21:50 | |
..it's not really my cup of tea, I'm afraid. | 0:21:51 | 0:21:54 | |
Meanwhile, in the kitchen, | 0:21:55 | 0:21:57 | |
chef Ivan has the responsibility to prepare Mr Pacino's food. | 0:21:57 | 0:22:01 | |
Let's go, eh? Yes, Chef. | 0:22:01 | 0:22:03 | |
Al Pacino is upstairs. He's ready for our food. Yeah? Let's go! | 0:22:03 | 0:22:06 | |
-Margarita? -Yes? -We need some spaghetti, | 0:22:06 | 0:22:09 | |
-with garlic, yeah? -OK. | 0:22:09 | 0:22:11 | |
Waiting for you lovely pasta, Margarita. | 0:22:11 | 0:22:14 | |
But what has the four-time Golden Globe winner ordered? | 0:22:14 | 0:22:17 | |
Aglio et olio. It's a classic spaghetti. | 0:22:17 | 0:22:20 | |
It's very simple. It's spaghetti pasta | 0:22:20 | 0:22:23 | |
with a little bit of garlic and olive oil and that's it. | 0:22:23 | 0:22:27 | |
And he's just asked for a little bit of sea bass | 0:22:27 | 0:22:30 | |
with, uh, tomato. | 0:22:30 | 0:22:33 | |
And this is the best aglio et olio in the world. | 0:22:33 | 0:22:37 | |
Yes! | 0:22:37 | 0:22:39 | |
Starter done, the chefs get on with the main. | 0:22:40 | 0:22:44 | |
As the Bafta winner tucks into his pasta, | 0:22:44 | 0:22:46 | |
Andy gets ready for the presentation of the portrait, which the | 0:22:46 | 0:22:50 | |
artist himself, Lincoln Townley, and Anthea Turner. | 0:22:50 | 0:22:54 | |
Just take it up a bit. | 0:22:54 | 0:22:55 | |
I'm not nervous about presenting it because I think the work | 0:22:55 | 0:22:59 | |
stands up to be quite a confident piece. | 0:22:59 | 0:23:01 | |
Oh, OK, then. Sex and sparkle! | 0:23:01 | 0:23:03 | |
I think we're just trying to work out what's the best way to get | 0:23:03 | 0:23:06 | |
the right lighting and, then, also, the minimum inconvenience to old Al. | 0:23:06 | 0:23:10 | |
Andy and team are told to wait for Mr Pacino's dessert before | 0:23:12 | 0:23:15 | |
they make the presentation and ask Al to pose with the painting | 0:23:15 | 0:23:19 | |
but, in the kitchen, it's the Oscar winner's main course | 0:23:19 | 0:23:22 | |
they're concentrating on. | 0:23:22 | 0:23:24 | |
I am waiting now for five sea bass for Al Pacino. | 0:23:24 | 0:23:27 | |
-CHEF SHOUTS IN BACKGROUND -Lift? Upstairs, yeah? | 0:23:27 | 0:23:30 | |
That's it, go! Yes, Chef! | 0:23:32 | 0:23:34 | |
We're going this way, this way. | 0:23:34 | 0:23:36 | |
OK, let's go, let's go, let's go. | 0:23:36 | 0:23:39 | |
But while Pacino eats, | 0:23:39 | 0:23:41 | |
Andy's still chomping at the bit for his picture. | 0:23:41 | 0:23:44 | |
It's taking a long time, this. I'm going to go home. | 0:23:45 | 0:23:48 | |
If I don't get my picture, I'm going home. | 0:23:48 | 0:23:51 | |
I want my picture. | 0:23:51 | 0:23:53 | |
Finally, as Mr Pacino gets ready for his dessert, | 0:23:55 | 0:23:58 | |
Andy, Lincoln and Anthea are given | 0:23:58 | 0:24:00 | |
the all clear to present the painting. | 0:24:00 | 0:24:03 | |
-Later on? -A bit later on, thank you. -That's OK. | 0:24:15 | 0:24:18 | |
A jet-lagged Al Pacino won't accept the painting right now. | 0:24:18 | 0:24:22 | |
It seems they've made him an offer he CAN refuse. | 0:24:22 | 0:24:26 | |
HE MUTTERS | 0:24:26 | 0:24:28 | |
That wasn't good, mate. That wasn't good. | 0:24:28 | 0:24:31 | |
I would not be impressed, mate. | 0:24:31 | 0:24:33 | |
-What? -I think he could have been a little bit politer. | 0:24:33 | 0:24:38 | |
Yeah. | 0:24:38 | 0:24:39 | |
Despite their disappointment, there's consolation for Lincoln | 0:24:39 | 0:24:42 | |
from other stars dining at the restaurant, | 0:24:42 | 0:24:45 | |
including Pascal Chambray from The Only Way Is Essex | 0:24:45 | 0:24:48 | |
and television presenters Lizzie Cundy and Anthea Turner. | 0:24:48 | 0:24:52 | |
It's been a couple of weeks of your work | 0:24:53 | 0:24:55 | |
and Al Pacino could not give you 30 seconds to acknowledge | 0:24:55 | 0:24:59 | |
the picture and have a picture at taken with it. | 0:24:59 | 0:25:02 | |
How long does a movie last for? | 0:25:02 | 0:25:03 | |
Because I'm never going to sit down and spend one second | 0:25:03 | 0:25:07 | |
of my time watching him. I think it's abysmal. | 0:25:07 | 0:25:10 | |
I think it's so rude. So rude. | 0:25:10 | 0:25:13 | |
-Come here! -While Lincoln licks his wounds, | 0:25:13 | 0:25:16 | |
Andy's getting worried Al's going to slip through his net. | 0:25:16 | 0:25:19 | |
They're trying to work out a way of getting him out of here... | 0:25:19 | 0:25:23 | |
without anybody seeing, | 0:25:23 | 0:25:25 | |
so I think they're all trying to work out the back way. | 0:25:25 | 0:25:27 | |
This is unbelievable. Absolutely unbelievable. | 0:25:27 | 0:25:30 | |
But, just as all seems lost, Andy sees a chink of light. | 0:25:30 | 0:25:35 | |
Mr Pacino is leaving and his route takes him past the painting. | 0:25:35 | 0:25:39 | |
But Andy will have to be gutsy and quick. | 0:25:39 | 0:25:42 | |
OK? Can I get the three of you together? | 0:25:45 | 0:25:48 | |
Lovely, thank you. | 0:25:48 | 0:25:49 | |
Yes! Yes! Got him. | 0:25:51 | 0:25:53 | |
Got it! Got it. Brilliant. | 0:25:53 | 0:25:56 | |
We got about three or four pictures. | 0:25:56 | 0:25:58 | |
-Did you get any? -Yeah, I got it. I got it. Whoa! | 0:25:58 | 0:26:00 | |
HE MUMBLES | 0:26:00 | 0:26:03 | |
We get even better. | 0:26:03 | 0:26:05 | |
Andy, you're the god. It's official now. | 0:26:05 | 0:26:08 | |
Got some nice pictures here, | 0:26:09 | 0:26:10 | |
and we've got some very nice exclusive pictures as well. | 0:26:10 | 0:26:13 | |
To get these sort of quality photos is incredibly hard | 0:26:13 | 0:26:16 | |
and we've done it, we've done it. It's been amazing. | 0:26:16 | 0:26:20 | |
And there's even good news for Lincoln and his portrait, | 0:26:20 | 0:26:23 | |
as Al Pacino is finally photographed with it. | 0:26:23 | 0:26:27 | |
If Andy wants to sell these photos, he needs to get them off fast. | 0:26:27 | 0:26:31 | |
These will do extremely well in America. | 0:26:31 | 0:26:33 | |
We could be talking some serious pennies here on this one. | 0:26:33 | 0:26:36 | |
A long and, at one stage, dismal-seeming night for Andy | 0:26:38 | 0:26:41 | |
has come to a successful conclusion. | 0:26:41 | 0:26:45 | |
That's another day in Oxford Street. | 0:26:45 | 0:26:47 | |
I'm knackered. I'm off to bed. | 0:26:47 | 0:26:50 | |
But boy, oh, boy, that's a good feeling. | 0:26:50 | 0:26:52 | |
I've got a nice exclusive set of Al Pacino. Brilliant. | 0:26:52 | 0:26:55 | |
And, with that, Andy can head off and dream of a sequel. | 0:26:55 | 0:26:59 | |
This is Stanley. | 0:27:08 | 0:27:10 | |
He's currently in training to become a guide dog. | 0:27:10 | 0:27:13 | |
It's an important job. | 0:27:13 | 0:27:15 | |
One day, a blind or partially sighted person will rely on him | 0:27:15 | 0:27:19 | |
for their every step. | 0:27:19 | 0:27:22 | |
Sit. Good boy. | 0:27:22 | 0:27:25 | |
To get ready for that day is a rigorous and intensive process, | 0:27:25 | 0:27:28 | |
taking 24 months and costing over £30,000. | 0:27:28 | 0:27:33 | |
So far, Stanley's been trained for six months | 0:27:34 | 0:27:37 | |
and he's about to have his biggest day yet. | 0:27:37 | 0:27:39 | |
He needs to learn how to cope in large crowds of people | 0:27:40 | 0:27:44 | |
and how to deal with escalators. | 0:27:44 | 0:27:46 | |
Good boy. Sit. | 0:27:46 | 0:27:48 | |
To get him ready for doing both, today, his trainer, Elliott, | 0:27:48 | 0:27:52 | |
is taking him to Oxford Street. | 0:27:52 | 0:27:54 | |
I think he's ready for the challenge today. | 0:27:55 | 0:27:58 | |
I wouldn't do it if I didn't think he was. | 0:27:58 | 0:27:59 | |
We'll take it slowly and if at any moment we need to, | 0:27:59 | 0:28:03 | |
we'll...we'll leave. | 0:28:03 | 0:28:05 | |
Every year, Guide Dogs For The Blind train 780 dogs, | 0:28:05 | 0:28:10 | |
but demand is massive, | 0:28:10 | 0:28:11 | |
so it's vital they all get through the training. | 0:28:11 | 0:28:14 | |
Leading a blind owner into any sort of collision, or becoming disturbed | 0:28:14 | 0:28:18 | |
in noisy crowds could be calamitous. | 0:28:18 | 0:28:20 | |
It amazes me every time I train one of these dogs that they can | 0:28:20 | 0:28:24 | |
take me down a busy road and I can miss every single person. | 0:28:24 | 0:28:29 | |
It's really phenomenal what they can do. | 0:28:29 | 0:28:32 | |
Today, Stanley will be expected to lead Elliott through the crowded | 0:28:32 | 0:28:36 | |
shopping streets without hitting other pedestrians or obstacles. | 0:28:36 | 0:28:40 | |
And, for Stanley, | 0:28:42 | 0:28:43 | |
that means getting to grips with Europe's busiest shopping street. | 0:28:43 | 0:28:47 | |
Good boy. Touch. I'm going to try and make it as pleasant | 0:28:51 | 0:28:55 | |
an experience as possible. Good lad. | 0:28:55 | 0:28:57 | |
He's never encountered this many people, or this much noise, before. | 0:28:57 | 0:29:01 | |
SIREN BLARES | 0:29:01 | 0:29:03 | |
It's just a really difficult environment. | 0:29:05 | 0:29:07 | |
So busy and so many different places you can go wrong. | 0:29:07 | 0:29:11 | |
A blind or partially sighted person would be looking for Stanley now to | 0:29:11 | 0:29:16 | |
be confident in his movements | 0:29:16 | 0:29:18 | |
and not be jumpy at sounds, sights or smells. | 0:29:18 | 0:29:21 | |
First up, Stanley needs to show confidence in tracing a path | 0:29:21 | 0:29:25 | |
for Elliott along the busy street and through the pedestrians. | 0:29:25 | 0:29:29 | |
He's dropped his speed down nicely | 0:29:29 | 0:29:31 | |
to navigate round the busy environment. Good boy. | 0:29:31 | 0:29:36 | |
Basically, they have a critical area which they know, self-preservation, | 0:29:36 | 0:29:39 | |
they're going to move if they're going to walk into an obstacle. | 0:29:39 | 0:29:42 | |
We teach them appreciation for us, | 0:29:42 | 0:29:44 | |
so he will move left and right and incorporate me into it. | 0:29:44 | 0:29:48 | |
Good boy. And, then, if there's no space through, | 0:29:48 | 0:29:51 | |
like now, he'll just stop. Good boy, well done. | 0:29:51 | 0:29:54 | |
Then Stanley's got to safely lead Elliott across the road. | 0:29:54 | 0:29:57 | |
Stanley's coping well, but there is a bigger challenge ahead. | 0:30:00 | 0:30:04 | |
There's a length of archway by the ever popular H&M store. | 0:30:04 | 0:30:08 | |
He's got to select which side of the arches to go down | 0:30:08 | 0:30:11 | |
and make sure Elliot stays safe. | 0:30:11 | 0:30:13 | |
Made the choice to bring me in. Good lad! Well done! | 0:30:13 | 0:30:17 | |
Steady. Yeah, good boy! | 0:30:17 | 0:30:20 | |
So, I'm just teaching him that he can use the whole pavement. | 0:30:20 | 0:30:24 | |
Looking to me a little bit more than he would normally. | 0:30:24 | 0:30:27 | |
It's an intense environment. I think there's a bit more uncertainty. | 0:30:27 | 0:30:31 | |
If he's to lead a blind person, he'll have to cope with buskers. | 0:30:31 | 0:30:35 | |
HE BEATBOXES | 0:30:35 | 0:30:36 | |
But, as they get closer, Stanley is getting hesitant. | 0:30:39 | 0:30:43 | |
Good boy. Forward. | 0:30:43 | 0:30:44 | |
BEATBOXING | 0:30:44 | 0:30:46 | |
This is where Elliot's role as trainer is crucial. | 0:30:53 | 0:30:56 | |
He needs to teach Stanley not to be afraid of street commotion like this. | 0:30:56 | 0:31:01 | |
And, to do that, he uses a cheesy treat your reward him. | 0:31:01 | 0:31:04 | |
Wow. Good boy! | 0:31:04 | 0:31:07 | |
So, now, hopefully, he associates | 0:31:07 | 0:31:09 | |
human beatbox with good things. | 0:31:09 | 0:31:13 | |
Cheese. | 0:31:13 | 0:31:15 | |
Stanley is looking like a star pupil. Elliott's happy | 0:31:15 | 0:31:18 | |
he's handled his first day in a place like this so well. | 0:31:18 | 0:31:22 | |
Later, Stanley's mastered Europe's busiest shopping street, | 0:31:22 | 0:31:26 | |
but how will he cope when he comes face-to-face with | 0:31:26 | 0:31:28 | |
the escalators at the UK's busiest station? | 0:31:28 | 0:31:31 | |
Wait. | 0:31:31 | 0:31:33 | |
It's 9am at John Lewis Oxford Street, | 0:31:40 | 0:31:43 | |
and the store's atrium is being prepared for senior management, | 0:31:43 | 0:31:47 | |
hundreds of staff and the national media, | 0:31:47 | 0:31:49 | |
for a major annual announcement. | 0:31:49 | 0:31:52 | |
In a few minutes' time, the chain's 91,000 employees will find out | 0:31:52 | 0:31:57 | |
how much this year's bonus is going to be. | 0:31:57 | 0:32:00 | |
Anything over 10% is considered good. Over 15%, exceptional. | 0:32:00 | 0:32:06 | |
Steve Cooper is the man responsible for making sure the show goes to plan | 0:32:06 | 0:32:10 | |
and getting the store ready to open to the public just minutes later. | 0:32:10 | 0:32:15 | |
So, quarter to nine, half hour to go, I say half hour to go, | 0:32:15 | 0:32:18 | |
really it all starts in about quarter of an hour | 0:32:18 | 0:32:20 | |
when everybody starts to gather round. | 0:32:20 | 0:32:22 | |
The choir should be rehearsing now, | 0:32:22 | 0:32:24 | |
I don't know if we can still hear them. | 0:32:24 | 0:32:27 | |
Conductor and John Lewis partner Manvinder is overseeing the choir. | 0:32:27 | 0:32:31 | |
Don't strain it, whatever you do. | 0:32:31 | 0:32:34 | |
But you can afford to give a little bit more. | 0:32:34 | 0:32:37 | |
Tenors, if there's anything more to be had, that would be good. | 0:32:37 | 0:32:40 | |
Michael, if there's any moment where the tenors | 0:32:40 | 0:32:43 | |
might need a bit of moral support, don't be shy. | 0:32:43 | 0:32:45 | |
It's now about getting everyone, staff, press and top brass, | 0:32:48 | 0:32:52 | |
into place for Steve. | 0:32:52 | 0:32:53 | |
Three or four over there, thank you. | 0:32:53 | 0:32:56 | |
Um... Do you want to sort of go up the escalators and be around there | 0:32:56 | 0:33:00 | |
This is quite fun, trying to get them to evenly spread around | 0:33:00 | 0:33:04 | |
so there's a good mix of people. Yeah, give it a good atmosphere. | 0:33:04 | 0:33:07 | |
It seems to be happening. | 0:33:07 | 0:33:09 | |
All the press are here, everybody's here today, | 0:33:09 | 0:33:12 | |
waiting for the announcement of our bonus. We've worked hard all year. | 0:33:12 | 0:33:16 | |
I think we're all working out what to spend it on. I'm saving mine! | 0:33:16 | 0:33:20 | |
And with just a few minutes to go, it's time for the show to start. | 0:33:20 | 0:33:25 | |
To get you in the mood, I'm going to introduce Manvinder | 0:33:26 | 0:33:29 | |
and the Cavendish Singers. | 0:33:29 | 0:33:31 | |
# If you have a minute why don't we go | 0:33:32 | 0:33:38 | |
# Talk about it somewhere only we know? | 0:33:38 | 0:33:43 | |
# This could be the end of everything | 0:33:44 | 0:33:48 | |
# Somewhere only we know. # | 0:33:48 | 0:33:53 | |
CHEERING AND APPLAUSE | 0:33:53 | 0:33:57 | |
Next up, the main event. | 0:33:59 | 0:34:01 | |
-Are we all ready for the big moment? -ALL: Yes! | 0:34:01 | 0:34:04 | |
We're ready for the countdown, so, please join me, | 0:34:04 | 0:34:06 | |
as we begin the countdown from ten, nine, eight... | 0:34:06 | 0:34:11 | |
ALL JOIN IN: ..seven, six, five, | 0:34:11 | 0:34:15 | |
four, three, two, one! | 0:34:15 | 0:34:19 | |
Go, go, go! | 0:34:19 | 0:34:20 | |
CHEERING | 0:34:20 | 0:34:23 | |
11%! | 0:34:23 | 0:34:24 | |
Have a wonderful rest of the day, guys, thank you. | 0:34:31 | 0:34:34 | |
Really happy, yeah, it's a lovely result. | 0:34:34 | 0:34:36 | |
I've just got back from holiday | 0:34:36 | 0:34:38 | |
and I'm definitely feeling the holiday blues | 0:34:38 | 0:34:40 | |
so I might be booking myself another one. | 0:34:40 | 0:34:42 | |
Our colleagues are happy for that, | 0:34:42 | 0:34:44 | |
the massed halls around the building were happy with 11%. | 0:34:44 | 0:34:47 | |
For Steve, the bonus is one thing, | 0:34:47 | 0:34:50 | |
but his focus is now on getting the shop ready | 0:34:50 | 0:34:52 | |
to open in five minutes' time. | 0:34:52 | 0:34:54 | |
Dismantle the stage, and away we go. | 0:34:54 | 0:34:57 | |
Five minutes later, someone will come in and never know it's happened. | 0:34:57 | 0:35:00 | |
And then, it's all over for another year. | 0:35:00 | 0:35:03 | |
I'm going to get on with my day now. Hear those tills ringing. | 0:35:03 | 0:35:05 | |
We've got to start working for next year's bonus. | 0:35:05 | 0:35:08 | |
Hi, guys, what are we up to down here? | 0:35:16 | 0:35:18 | |
Earlier, we saw the Oxford Street police team trying to deal with | 0:35:18 | 0:35:21 | |
the problem of newly arrived East Europeans | 0:35:21 | 0:35:24 | |
making a home for themselves at Marble Arch. | 0:35:24 | 0:35:27 | |
If you come back here, you're going to get arrested, yeah? | 0:35:27 | 0:35:30 | |
And since then, | 0:35:30 | 0:35:31 | |
complaints of antisocial behaviour have continued to flood in. | 0:35:31 | 0:35:35 | |
So today, PC Andy Pescott is leading another operation | 0:35:36 | 0:35:40 | |
to stop them sleeping rough in Oxford Street or the West End of London. | 0:35:40 | 0:35:44 | |
Today's intention is to go out and issue a 48-hour dispersal | 0:35:47 | 0:35:51 | |
to alleviate the problem for at least 48 hours. | 0:35:51 | 0:35:54 | |
This morning, Andy will lead a team of police, interpreters | 0:35:54 | 0:35:58 | |
and an immigration team. | 0:35:58 | 0:36:00 | |
They're being dispersed | 0:36:00 | 0:36:01 | |
on the grounds of ongoing antisocial behaviour, | 0:36:01 | 0:36:04 | |
through begging, littering, | 0:36:04 | 0:36:07 | |
urination, defecation, etc, etc. | 0:36:07 | 0:36:12 | |
Andy's is one of three teams in the area today, | 0:36:12 | 0:36:15 | |
launching similar operations to disperse this kind of rough sleeping. | 0:36:15 | 0:36:19 | |
Ready to go? | 0:36:19 | 0:36:20 | |
What a beautiful morning(!) | 0:36:23 | 0:36:25 | |
Andy and the team head out to the underpass in question | 0:36:25 | 0:36:29 | |
and in the van, just how serious the problem is becomes apparent. | 0:36:29 | 0:36:33 | |
There was reports that have just come in | 0:36:33 | 0:36:35 | |
that there was 50 to 60 in the tunnels overnight, | 0:36:35 | 0:36:39 | |
so we'll take a look and see if they were there and if not, | 0:36:39 | 0:36:42 | |
then we'll start sweeping back along the side streets. | 0:36:42 | 0:36:45 | |
Rough sleeping is a complicated problem at the best of times. | 0:36:45 | 0:36:49 | |
Recently arrived immigrants from EU member states | 0:36:49 | 0:36:52 | |
have the right to live and work in the UK. | 0:36:52 | 0:36:54 | |
But they don't have the right to sleep rough | 0:36:54 | 0:36:57 | |
at famous London landmarks, as they're about to find out. | 0:36:57 | 0:37:01 | |
Whoa! | 0:37:01 | 0:37:02 | |
Don't let him go, make sure he doesn't go anywhere. | 0:37:02 | 0:37:06 | |
-Buna dimineata! -THEY RESPOND IN ROMANIAN | 0:37:06 | 0:37:10 | |
Stay there, move. | 0:37:10 | 0:37:12 | |
At the far end of the tunnel, some of them try and dash off. | 0:37:12 | 0:37:15 | |
Oi! Stay there. | 0:37:15 | 0:37:18 | |
But Andy is not letting them get away. | 0:37:19 | 0:37:21 | |
Wait. Up! | 0:37:21 | 0:37:23 | |
The problem is all too clear. | 0:37:25 | 0:37:27 | |
Dozens of people sleeping rough in a public underpass | 0:37:27 | 0:37:30 | |
right next to the world-famous shopping areas of London's West End. | 0:37:30 | 0:37:34 | |
As you can see, we have a problem. | 0:37:34 | 0:37:36 | |
We've probably got about 50 here. | 0:37:39 | 0:37:42 | |
This was a bit of a shock. Does anybody speak English? | 0:37:44 | 0:37:48 | |
Andy gathers the rough sleepers. | 0:37:48 | 0:37:50 | |
If I can have one interpreter | 0:37:50 | 0:37:52 | |
and one immigration officer with me on this side. | 0:37:52 | 0:37:54 | |
With the help of a translator, | 0:37:54 | 0:37:56 | |
he's now going to serve every one of them with a dispersal order. | 0:37:56 | 0:38:00 | |
Because of the ongoing antisocial behaviour... | 0:38:00 | 0:38:04 | |
WOMAN TRANSLATES INTO ROMANIAN | 0:38:04 | 0:38:07 | |
..this morning, you will be issued with a 48-hour dispersal notice. | 0:38:07 | 0:38:13 | |
On the dispersal notice, | 0:38:13 | 0:38:14 | |
it gives you a map that tells you the area that you cannot come into. | 0:38:14 | 0:38:19 | |
In other words, you will leave central London. | 0:38:19 | 0:38:22 | |
If you return within 48 hours, you will be arrested. | 0:38:22 | 0:38:27 | |
So, no Marble Arch, no Oxford Street, no London. | 0:38:28 | 0:38:34 | |
And as they go through each individual's details, | 0:38:34 | 0:38:37 | |
they find someone who might end up being banned | 0:38:37 | 0:38:39 | |
from more than just central London. | 0:38:39 | 0:38:41 | |
Newcomers to the UK have a time limit on how long they can stay | 0:38:41 | 0:38:46 | |
without funds or employment or a course of education. | 0:38:46 | 0:38:49 | |
And Andy thinks this man is in breach of it. | 0:38:49 | 0:38:52 | |
Under the EU treaty rights, he has of maximum of three months | 0:38:52 | 0:38:56 | |
to show that he has integrated | 0:38:56 | 0:38:57 | |
and that he's got a job, he's got accommodation. | 0:38:57 | 0:39:00 | |
He obviously hasn't done any of that. | 0:39:00 | 0:39:03 | |
He's expired by four days over those three months. | 0:39:03 | 0:39:06 | |
It takes 90 minutes, | 0:39:06 | 0:39:08 | |
but finally Andy's got the details of everyone and moves them on. | 0:39:08 | 0:39:13 | |
Andy returns to the surface and checks in with the other teams. | 0:39:13 | 0:39:17 | |
There's been a number of Roma from three different teams | 0:39:17 | 0:39:20 | |
where they've moved on at least ten each. | 0:39:20 | 0:39:23 | |
Plus the 40-odd that we've moved on, | 0:39:23 | 0:39:27 | |
that's at least 70-odd Roma this morning | 0:39:27 | 0:39:29 | |
that have been disbursed for 48 hours. | 0:39:29 | 0:39:32 | |
For now, Andy's happy, | 0:39:32 | 0:39:34 | |
and the problem, at this underpass at least, is dealt with. | 0:39:34 | 0:39:38 | |
But Andy knows the likelihood is the rough sleeping problem | 0:39:38 | 0:39:41 | |
at Marble Arch isn't over. | 0:39:41 | 0:39:43 | |
Others are likely to try their luck, | 0:39:43 | 0:39:46 | |
but if they do, they can be sure Andy will be there too. | 0:39:46 | 0:39:49 | |
Good boy! | 0:39:56 | 0:39:58 | |
Earlier, we saw trainee guide dog Stanley | 0:39:58 | 0:40:00 | |
getting to grips with Oxford Street's crowds of shoppers. | 0:40:00 | 0:40:03 | |
But now, an even bigger challenge awaits. | 0:40:06 | 0:40:08 | |
They're in the Tube and Stanley's about to try leading trainer Elliott | 0:40:08 | 0:40:12 | |
up and down moving escalators. | 0:40:12 | 0:40:15 | |
First of all, to acclimatise, | 0:40:15 | 0:40:17 | |
they get used to Tube trains by riding up and down the network. | 0:40:17 | 0:40:20 | |
Yes. Good boy! | 0:40:20 | 0:40:23 | |
It's not a natural thing for a dog to want to come on the Tube. | 0:40:23 | 0:40:27 | |
The lights, sounds, the noises, the movement. | 0:40:27 | 0:40:31 | |
It's all unnatural for a dog. | 0:40:31 | 0:40:33 | |
So we take a lot of time preparing them, taking them, | 0:40:33 | 0:40:36 | |
sitting on the platform, letting trains come and go. | 0:40:36 | 0:40:39 | |
'The next station is Oxford Circus.' | 0:40:39 | 0:40:42 | |
Elliott's got special permission from London Underground | 0:40:42 | 0:40:45 | |
to train Stanley at the station. | 0:40:45 | 0:40:48 | |
It's vital guide dogs can cope in the most inhospitable environments. | 0:40:48 | 0:40:52 | |
A wrong step amongst so much moving machinery could be disastrous. | 0:40:52 | 0:40:57 | |
And there's no bigger test than the escalators | 0:40:57 | 0:40:59 | |
on the busiest station on the Underground network. | 0:40:59 | 0:41:02 | |
He's never done these before so I do expect some hesitation. | 0:41:02 | 0:41:06 | |
But hopefully all the training up till today will give him | 0:41:06 | 0:41:09 | |
the confidence and motivation that he'll want to get on. | 0:41:09 | 0:41:12 | |
With escalators, you can't rush them. | 0:41:14 | 0:41:16 | |
I have to build the bond, the trust. | 0:41:16 | 0:41:18 | |
Without that, you're setting yourself up for failure. | 0:41:18 | 0:41:21 | |
First, Stanley will have a go on a static escalator to get him started. | 0:41:21 | 0:41:26 | |
To a dog, these huge mechanical stairs must look daunting. | 0:41:26 | 0:41:30 | |
Good lad. | 0:41:30 | 0:41:32 | |
After a few goes, Elliott is happy enough at Stanley's performance | 0:41:32 | 0:41:36 | |
to move him onto the first real, working escalator. | 0:41:36 | 0:41:39 | |
It's a big moment for both of them. | 0:41:39 | 0:41:41 | |
Good boy, yes. And hop on, stand. | 0:41:43 | 0:41:47 | |
Good boy! And wait. | 0:41:47 | 0:41:49 | |
So, that was a little bit of a messy step-on. | 0:41:51 | 0:41:54 | |
The first time he's done it. May have been over-focused on me. | 0:41:54 | 0:41:58 | |
He just sometimes stares so much at me | 0:41:58 | 0:42:00 | |
that he doesn't always watch where he's going. | 0:42:00 | 0:42:03 | |
So I'll try and take the focus off me later. | 0:42:03 | 0:42:06 | |
It's a good start for Stanley and he gets a reward. | 0:42:07 | 0:42:10 | |
Then he's got to try going down. | 0:42:10 | 0:42:13 | |
Wait. Hop on. Yes, good boy! Well done. | 0:42:13 | 0:42:17 | |
Good boy. Wait. Ready, and hop! | 0:42:17 | 0:42:20 | |
Wheyyy! Good boy! Sit. And wait. Wait. Hop on. Yeah, stand. | 0:42:20 | 0:42:27 | |
And wait. | 0:42:27 | 0:42:28 | |
He's now been on quite a few | 0:42:28 | 0:42:30 | |
and I'm really chuffed to bits with how he's getting on. | 0:42:30 | 0:42:33 | |
Good boy. | 0:42:33 | 0:42:35 | |
With the practice, Stanley is now focusing on the escalators | 0:42:35 | 0:42:38 | |
and not his trainer. He's passed this test. | 0:42:38 | 0:42:41 | |
So, Stanley's done absolutely amazing here, | 0:42:41 | 0:42:44 | |
better than I could have even hoped for. | 0:42:44 | 0:42:46 | |
It just shows the preparation has really paid off. | 0:42:46 | 0:42:48 | |
Stanley still has a year and a half left | 0:42:48 | 0:42:51 | |
before he'll be ready to be given to a blind person. | 0:42:51 | 0:42:54 | |
But if he can cope with Europe's busiest shopping street | 0:42:54 | 0:42:57 | |
and the UK's busiest station, | 0:42:57 | 0:42:59 | |
there can be little doubt he's made of the right stuff. | 0:42:59 | 0:43:02 | |
And if his new owner likes shopping on Oxford Street, | 0:43:02 | 0:43:04 | |
he can be sure Stan's his man. | 0:43:04 | 0:43:07 |