Episode 6 Oxford Street Revealed


Episode 6

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It's the most famous shopping street in the world

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in the heart of Britain's capital city.

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A mile and a half long

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with 30 million visitors each year,

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with some of the world's most famous shops,

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biggest stars...

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Kate Moss!

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..and busiest stations.

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Sorry, guys. Stand back for me.

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What does it take to keep it running 24 hours a day...

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Busiest street in the world so it needs constant attention.

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..seven days a week?

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Oi! Clear off!

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You're going to be arrested on suspicion of attempted theft.

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Are you ready, London?

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A street that never sleeps.

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This sort of thing wouldn't happen anywhere else.

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Oxford Street.

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Coming up...

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Stay there. Move!

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..rough sleepers at Marble Arch.

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Guys, do you just want to stay there a second, please?

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The police take action.

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If you come back here you're going to get arrested, yeah?

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Al Pacino's in town.

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Here we go, action stations.

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And somebody's painted him a portrait.

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-Oh, my God this is...

-Wow.

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There's a countdown to a major announcement at John Lewis.

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Four, three, two...

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And a guide dog takes on his biggest challenge yet.

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Good boy.

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Oxford Street and its surrounding area is best

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known for its glittering department stores and glamorous shopping.

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But recently the end of the street around Marble Arch

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has become a landmark destination for recently arrived

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groups from Eastern Europe.

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And without other accommodation, some have decided to make it their home.

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There have been ongoing complaints of antisocial behaviour.

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It's fallen to the Oxford Street police team to deal with the problem.

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And while plain-clothes officers Paul Penrose and Hetise Ipa patrol,

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a call comes through relating to this very issue.

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OK. Right, OK.

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And the news isn't good.

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Bye.

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We're just heading up to Marble Arch...

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support uniformed officers.

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A section of the Roma community who've been camping

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out on Marble Arch and under Park Lane subway.

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We don't know how many are up there.

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But when we get up there we're going to detain them,

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wait for uniform to come along, who'll find out who was dispersed

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this morning and if they've come back then they'll be arrested.

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Paul and Hetise hurry to the Marble Arch underpass.

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It's an area and a problem they know all too well.

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When it gets dark, this place, at the moment, has been overtaken by...

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uh, by Roma, rough sleeping,

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they use the whole place to defecate, urinate.

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In the arches you'll come, you'll find human faeces everywhere,

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rubbish, everything else.

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OK, there they all are. It's the usual place they all gather.

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Um, it's just down by the fountain.

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There's a large group of people on the right-hand side.

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Paul and Hetise take advantage of being in plain clothes

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to get a handle on the situation in the park above the underpass.

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Just walk off to the right, see how many are there.

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There's stuff changing hands between those two.

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See, I think they're gambling on the floor there.

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But even in plain clothes, Paul and Hetise's presence is soon spotted.

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Despite being outnumbered, Paul feels he's got no choice

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but to move in without backup.

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Guys, do you just want to stay there a second, please?

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Police.

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Hi, guys. What are we up to down here?

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Paul thinks the men are gambling, which is illegal,

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but he's limited in what he can do.

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Before he can check on them, many run off.

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No, no, no. You don't have to go away. We don't run off, do we?

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All right? Let's all stay here.

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And you! Oi!

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Got about as much chance of keeping this lot under control...

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But look at them, they're off.

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With no uniform backup, Paul would struggle to make any arrests.

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So, for now, he just gives them a verbal warning.

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Guys, if you come back here,

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or the subway,

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you're going to get arrested, yeah?

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Go away. Yeah, all of you. All of you.

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At the very least, Paul and Hetise

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have managed to clear this area of the park.

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We've managed to clear them in the space of three minutes.

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But their experience demonstrates the difficulty of containing

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the rough sleeping problem.

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Paul checks through the detritus that's been left.

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One of them has kindly left their rucksack.

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So, um, what I'm going to do is have a look in there,

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see if I can identify who it belongs to, really.

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We've got a sleeping bag.

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There's a brand-new, um...

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..DHB radio.

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Uniformed officers finally arrive, but they're too late.

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All Paul can do is hand over what he's found.

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They all sprinted off and left this bag.

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Paul and Hetise head off. There's nothing more they can do tonight.

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What is clear is that there's an ongoing problem with newly

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arrived East Europeans

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acting anti-socially at key landmarks.

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In the glittering West End of London, this is a strict no-no.

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Later, handcuffs come out as Paul's called to deal with another

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rough sleeper for very different reasons.

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You are safe, yeah?

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In the dog-eat-dog world of the paparazzi photographer,

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access is everything and exclusives count.

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And no-one knows this more than celebrity photographer, Andy Barnes.

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Give us a nice smile.

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He's been selling pictures of celebrities for 15 years

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and concentrates on the area in and around Oxford Street.

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-Let's see you, Simon.

-How you doing? OK?

-Thank you.

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Tonight he's got a potentially mouthwatering exclusive

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on a very special diner making his way to the street.

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Word out is that none other than Al Pacino,

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the Godfather,

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is going to be one of the guests.

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The Oscar-winning Hollywood A-lister is due to have a private

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dinner at an up-market Italian restaurant just off Oxford Street.

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It's ahead of a one-man stage show and the UK launch of a new movie.

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Andy's got exclusive access from the restaurant to shoot pictures inside.

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He's also hoping to get the exclusive outside when Pacino arrives.

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I just hope it hasn't leaked too much.

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It's always a bit of a problem with this -

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when you invite lots of guests, they want to tell all their friends

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and they... Then their friends all want to tell their friends

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and it keeps going.

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Andy's hoping the pictures will sell around the world.

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If they do, he stands to make thousands.

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On arrival at the restaurant, it's so far, so good.

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There's no other paps or photographers around

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so that's really, really good actually.

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Oh, hello.

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Erika is the restaurant's assistant manager.

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It's her job to make sure

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the Godfather star's visit goes without a hitch.

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So, where is he actually going to sit?

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He's going to sit at this table here.

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Lovely. Have you chosen a place for him, or...?

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Mr Pacino can choose the place for himself

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but the table is... This is the table for him.

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I never thought

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that I'm going to serve Al Pacino today at my restaurant.

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-This is just like, "Oh, my God."

-It's unbelievable. It's just...

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It's a chance in a lifetime, completely.

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In celebration of such a famous guest's visit,

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the restaurant's involved in a very special treat for Mr Pacino.

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-This for Al Pacino?

-Yes.

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Whoa.

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A Mayfair-based figurative artist has painted a portrait of the star

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and the restaurant plans to present it to him during his dinner.

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Obviously it is going to be a surprise for Al Pacino.

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I sincerely hope he's going to like that one, but...

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OK.

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-Oh, my God, this is...

-Wow.

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I think he's going to love that.

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-Isn't it brilliant, huh? Fantastic, no?

-Yeah.

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Yeah.

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It's great, it's great.

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Yeah, it'll be interesting to see, um...

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Hmm.

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Meanwhile in the kitchen,

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preparations for the Scarface star's arrival continue apace.

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Let me introduce you - our chef.

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Ivan Simeoli.

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-Simeoli, here we go.

-Hi.

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This is the man in which hands is going to be

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the Al Pacino...Mr Al Pacino's food today.

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Let's go with oyster tempura, please.

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And Ivan's betting Mr Pacino makes a beeline for a dish he's

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preparing especially for tonight.

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We have a lovely white sea bass today.

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White sea bass with black quinoa and white asparagus.

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It's going to be fantastic.

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Meanwhile outside, Andy's waiting.

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Should be... Should be here any minute now.

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And so far it looks like Andy's exclusive is holding up.

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I can't believe I'm on my own. This is just brilliant.

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The restaurant's become something of a celebrity hang-out recently,

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and Andy doesn't know whether it'll be A-lister Al or another

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famous face that will turn up first.

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Hold on, I can see something there. I can see a van coming in now.

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No.

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False alarm.

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It's going to be a really... It's going to be a very smart car...

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that he's going to turn up in.

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We've got a Range Rover coming along.

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Could this be...? Oh, they're stopping.

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No.

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Right car, but wrong person.

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This could be interesting. Another blacked-out car.

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No, it's just driven past.

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He's going to turn round.

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This could be the real man. This could be...

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Al Pacino.

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Oh, it's Anthea Turner.

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-Hello.

-Hello.

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Anthea Turner is another celebrity dining here tonight.

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Nice to see you.

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And that's it, that's lovely.

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Big smiles.

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Great, that's lovely. Thank you, Anthea.

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OK, so we've got Anthea Turner.

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And that's good.

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How you doing, man? You OK?

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And then disaster strikes for Andy's exclusive.

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Another pap's turned up.

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How did you hear about this?

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Did another pap tip you off?

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Although Andy's still got exclusive access inside the restaurant,

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there's now competition outside.

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There's another photographer that's turned up but I can also see,

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over there, there's an autograph hunter as well.

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He's turned up. So he's been tipped off.

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And things are getting increasingly heated all around.

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Al Pacino's UK promoter, Rocco Buonvino, has arrived

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and is unhappy at how many photographers and fans

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have turned up at what's supposed to be a private event.

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We can't have too many photographers here otherwise he's going to freak out.

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-I just want a picture with him, mate.

-He's not going to do anything. He's not going to sign anything?

-No.

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Worse still, word is Mr Pacino's not in the best of moods.

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I've got to be a bit careful cos he's very, very tired apparently,

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and if we hack him off

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then he's just going to... he's just going to....

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run.

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Promoter Rocco makes a deal with the photographers.

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-So hopefully he'll come out here, do a photograph here.

-Yeah.

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Al will give them a quick shot at the front if they stay in a given area.

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-Are you going to be outside when he arrives?

-Yeah, yeah, yeah, yeah.

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That'll keep everyone happy. It'll keep the outside paps happy.

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Then I can do the inside stuff as exclusive.

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Here we go, action stations.

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And after a lengthy wait, there he is.

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Just keep it clean, guys. Keep it clean.

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Oh, he's in the back, he's in the back.

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The star of Serpico and Scent Of A Woman arrives.

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Al!

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But his entry's so quick that this time Andy misses him.

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Have you got him?

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But he doesn't give up easily and he always gets his man.

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Later, things reach boiling point at the restaurant as Pacino

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and his painting cause pandemonium.

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I think it's abysmal. I think it's so rude.

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-I think it's disgusting.

-So rude.

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This is unbelievable, absolutely unbelievable.

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It's evening at John Lewis Oxford Street

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and marketing coordinator Steve Cooper is getting the store

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ready for one of its biggest events of the year.

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The event in question takes place behind closed doors

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and there's not a shopper in sight.

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But for the chain's 91,000 staff nationwide,

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it's unmissable.

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Getting ready for a really big day, a really important day tomorrow.

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We reveal this year's John Lewis partnership bonus.

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Very exciting event.

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Very secretive, in that nobody

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and I genuinely have no idea what the amount will be.

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Quarter past nine tomorrow morning, we reveal all.

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Every year, the national chain reveals the size of the year's bonus

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when they open an envelope in the Oxford Street store.

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The percentage figure is the amount every member of staff,

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or partners as they're known,

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will get on top of their regular salary.

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The unveiling will take place in the store's seven-storey atrium.

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As well as managing the event, Steve will be in charge of

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the all-important announcement envelope.

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People always ask, from probably about December onwards,

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"What do you think the bonus is going to be?"

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Because I'm doing this job

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where I facilitate and coordinate the people coming in,

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they think I might have an inkling.

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I absolutely have no idea whatsoever.

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This'll be my 38th bonus.

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I've had as high as 24%, I've had as low as 8% during that time.

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But before Steve can count his money,

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he's got to make sure everything's in place for this key event.

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They're putting up banners, erecting a stage

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and the chain's own choir is going to be on hand

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to entertain the gathered partners.

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So, choir there. Manvinder will be there.

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Yeah. I think they're going to have a camera over there as well.

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Probably be partners on the stairs there.

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-I've got to get all the way...

-So we are stopping them?

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-Stopping the escalators.

-OK.

-And a press pen here.

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The event's also important media-wise.

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Many business commentators judge the company's success over

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the last 12 months on the size of the bonus.

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-Quarter past nine now.

-Quarter past nine.

-12 hours time...

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all will be revealed.

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That's my lot for tonight.

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I'll be in, probably, quarter past, half past seven in the morning

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to see the result of all the efforts and then move onto the next phase.

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But I think I need my beauty sleep.

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And the next morning, beauty sleep in the bag,

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Steve is back for the big event.

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-Fashion accessories.

-Fashion accessories?

-Yeah, we've relocated.

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And he's brought something with him.

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This is the envelope that actually contains the figure,

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which I'm not tempted to look at because it's actually

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a nice surprise. I don't want to ruin it for myself either.

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I need to take this up to management office,

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then that'll come down with the head of branch and the people

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opening the envelope at 9:15, which is rapidly approaching.

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-Morning, Steve.

-Morning.

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-This is it.

-It's arrived?

-It's now over to you.

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-The main one.

-Thank you.

-OK.

-I'll catch you later. Cheers.

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No-one knows what this number is, apart from a select few,

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that are mainly the board members. Slightly anxious.

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We've got a lot that we've been organising,

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a lot of press, a lot of media

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and, of course, partners from across the whole partnership

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have joined us today, so a big audience

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and I now need to ensure that

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the managing director is ready for the presentation.

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Morning, Karen. It's arrived.

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Later, the nerves are kicking in as staff count down to bonus time.

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Five, four, three,

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two, one!

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CHEERING AND APPLAUSE

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And you! Oi!

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Earlier, we were with the Oxford Street police team,

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as they grappled with the problem of East European rough sleepers.

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Hi, guys. What are we up to down here?

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A few weeks later,

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we're filming at the West End Central police station, when a call

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comes through to Paul Penrose about another East European visitor.

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One of the Safer Transport Teams have...

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found someone who is in the country illegally.

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Um...I'm just going out

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to support them, check if they are.

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If they are then we'll arrest them, bring them back to the station.

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The suspect's being held on Oxford Street,

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and Paul heads out there as fast as he can.

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The information he has is that the man is in the country illegally

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and wanted by the immigration authorities.

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A Safer Transport PCSO has got the male detained.

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We'll come in and take over. They can't arrest anyone, you see.

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-Hey, guys.

-Hello.

-PC Penrose.

0:17:160:17:18

So, what's the issue?

0:17:180:17:20

Yeah, OK, take him to West End Central, if we can get a...

0:17:240:17:27

-Don't do it.

-I'm a police officer. I'm a police officer, yeah?

0:17:270:17:31

You're going to be arrested,

0:17:310:17:32

-all right, for immigration offences?

-Oh.

-OK?

0:17:320:17:35

For immigration, because it's come back that immigration would like to

0:17:350:17:38

-talk to you about your current status.

-It's no problem.

0:17:380:17:41

So, you do not have to say anything,

0:17:410:17:42

but you may harm your defence if you do not mention

0:17:420:17:45

when questioned something which you later rely on in court.

0:17:450:17:48

Anything you do say may be given in evidence.

0:17:480:17:50

The man may be wanted by the immigration authorities

0:17:500:17:53

but it soon becomes apparent that, bizarrely, it was the man

0:17:530:17:56

himself who approached the PCSOs and asked to be arrested.

0:17:560:18:00

-So, how did you come across this guy?

-Sorry?

0:18:010:18:03

How did you come across him?

0:18:030:18:05

We were just walking down and he just approached us. He stated that,

0:18:050:18:08

"I've got a problem and I need to get back in my country."

0:18:080:18:12

Right. Where are you from, friend?

0:18:120:18:14

-I'm from Albania.

-From Albania, yeah?

0:18:140:18:16

Paul searches the man, who begins to become agitated.

0:18:160:18:20

Mate, you need to stand still. Yeah, all right, you need to...

0:18:210:18:24

Right, listen to me, though, you need to stand still.

0:18:240:18:27

You have to stay still for me.

0:18:270:18:29

Paul will now escort the man back to the station

0:18:290:18:31

to confirm that he is indeed here illegally.

0:18:310:18:35

Come with me. We'll pop in the van.

0:18:350:18:36

He claims to be an Albanian national, so has no right to residency,

0:18:360:18:40

but why would he turn himself in?

0:18:400:18:42

It's OK, sir, you are safe, yeah?

0:18:420:18:44

Ah, right, OK.

0:18:460:18:48

-That's correct.

-No, that's right.

0:18:550:18:57

What I think is happening, and it's sometimes all too common,

0:18:570:19:00

at the moment, is you can't find work,

0:19:000:19:02

doesn't have the money to get home, so believes by handing himself in,

0:19:020:19:06

he'll get a free flight back, which sometimes may send out

0:19:060:19:09

the wrong message that you can come illegally and,

0:19:090:19:12

when you've had enough, we'll just pay for you to go home.

0:19:120:19:15

But that's on a much higher pay scale

0:19:150:19:18

than mine to sort that problem out.

0:19:180:19:19

For Paul, as part of the team struggling to cope with

0:19:210:19:24

so many East Europeans looking for a place to sleep in London,

0:19:240:19:27

helping one go home marks a refreshing change.

0:19:270:19:31

Illegal entry into the UK is obviously quite a big problem.

0:19:310:19:34

Dare I say, this is a good result because, obviously,

0:19:370:19:40

the chap has decided he wants to go home.

0:19:400:19:42

What we sometimes find will happen is people come here, they can't find

0:19:420:19:45

work, they obviously, naturally, become desperate as a result.

0:19:450:19:48

That's when they'll resort to criminality,

0:19:480:19:52

And, more often than not, that will end up on Oxford Street.

0:19:520:19:56

The man is booked in and will eventually be passed to

0:19:560:19:58

the immigration authorities.

0:19:580:20:00

-Do you have some ID?

-No, I don't.

0:20:000:20:03

For Paul, it brings one of his more unexpected arrests to a close.

0:20:030:20:07

I asked the police to stop me, man. Why are you saying you arrest me?

0:20:070:20:10

Well, because I officially have to bring you into custody.

0:20:100:20:13

And, since we filmed, it turned out the man wasn't just

0:20:130:20:16

wanted by immigration,

0:20:160:20:18

he was also wanted in Leicester for shoplifting offences,

0:20:180:20:21

so was taken up there, where he's since served time in prison.

0:20:210:20:25

-Oi!

-Later, problems continue with rough sleepers at London landmarks.

0:20:250:20:30

-Up!

-The police go to tackle it head on.

0:20:300:20:32

If you return within 48 hours, you will be arrested.

0:20:320:20:36

Here we go, action stations.

0:20:430:20:45

At a restaurant just off Oxford Street,

0:20:450:20:48

celebrity photographer Andy Barnes is hoping for an exclusive of Al Pacino.

0:20:480:20:53

-Al!

-But the Godfather swept in so quickly he missed it.

0:20:530:20:56

You got him.

0:20:580:21:00

Andy is inconsolable.

0:21:000:21:02

We've got nothing. We've got nothing at all.

0:21:020:21:05

There was only one photographer who got one slight shot...

0:21:050:21:09

of him just running in, but he ran in. He ran in so quick.

0:21:090:21:13

Andy is disappointed but determined to get his man.

0:21:130:21:17

He still potentially has a chance of a snap inside the restaurant,

0:21:170:21:21

except Andy's only view of Al is the back of his head,

0:21:210:21:25

and he and our camera are asked to stay in the back room.

0:21:250:21:29

It's amazing, just looking across the room,

0:21:290:21:31

you cam just see him sat in the corner.

0:21:310:21:33

It's just quite bizarre that you're sort of, you're in the same room

0:21:330:21:36

as someone who's such an iconic figure.

0:21:360:21:40

All Andy can do is wait for the painting to be officially

0:21:400:21:43

presented to the Carlito's Way star.

0:21:430:21:46

I don't know what he's going to make of that picture,

0:21:460:21:49

but, um...

0:21:490:21:50

..it's not really my cup of tea, I'm afraid.

0:21:510:21:54

Meanwhile, in the kitchen,

0:21:550:21:57

chef Ivan has the responsibility to prepare Mr Pacino's food.

0:21:570:22:01

Let's go, eh? Yes, Chef.

0:22:010:22:03

Al Pacino is upstairs. He's ready for our food. Yeah? Let's go!

0:22:030:22:06

-Margarita?

-Yes?

-We need some spaghetti,

0:22:060:22:09

-with garlic, yeah?

-OK.

0:22:090:22:11

Waiting for you lovely pasta, Margarita.

0:22:110:22:14

But what has the four-time Golden Globe winner ordered?

0:22:140:22:17

Aglio et olio. It's a classic spaghetti.

0:22:170:22:20

It's very simple. It's spaghetti pasta

0:22:200:22:23

with a little bit of garlic and olive oil and that's it.

0:22:230:22:27

And he's just asked for a little bit of sea bass

0:22:270:22:30

with, uh, tomato.

0:22:300:22:33

And this is the best aglio et olio in the world.

0:22:330:22:37

Yes!

0:22:370:22:39

Starter done, the chefs get on with the main.

0:22:400:22:44

As the Bafta winner tucks into his pasta,

0:22:440:22:46

Andy gets ready for the presentation of the portrait, which the

0:22:460:22:50

artist himself, Lincoln Townley, and Anthea Turner.

0:22:500:22:54

Just take it up a bit.

0:22:540:22:55

I'm not nervous about presenting it because I think the work

0:22:550:22:59

stands up to be quite a confident piece.

0:22:590:23:01

Oh, OK, then. Sex and sparkle!

0:23:010:23:03

I think we're just trying to work out what's the best way to get

0:23:030:23:06

the right lighting and, then, also, the minimum inconvenience to old Al.

0:23:060:23:10

Andy and team are told to wait for Mr Pacino's dessert before

0:23:120:23:15

they make the presentation and ask Al to pose with the painting

0:23:150:23:19

but, in the kitchen, it's the Oscar winner's main course

0:23:190:23:22

they're concentrating on.

0:23:220:23:24

I am waiting now for five sea bass for Al Pacino.

0:23:240:23:27

-CHEF SHOUTS IN BACKGROUND

-Lift? Upstairs, yeah?

0:23:270:23:30

That's it, go! Yes, Chef!

0:23:320:23:34

We're going this way, this way.

0:23:340:23:36

OK, let's go, let's go, let's go.

0:23:360:23:39

But while Pacino eats,

0:23:390:23:41

Andy's still chomping at the bit for his picture.

0:23:410:23:44

It's taking a long time, this. I'm going to go home.

0:23:450:23:48

If I don't get my picture, I'm going home.

0:23:480:23:51

I want my picture.

0:23:510:23:53

Finally, as Mr Pacino gets ready for his dessert,

0:23:550:23:58

Andy, Lincoln and Anthea are given

0:23:580:24:00

the all clear to present the painting.

0:24:000:24:03

-Later on?

-A bit later on, thank you.

-That's OK.

0:24:150:24:18

A jet-lagged Al Pacino won't accept the painting right now.

0:24:180:24:22

It seems they've made him an offer he CAN refuse.

0:24:220:24:26

HE MUTTERS

0:24:260:24:28

That wasn't good, mate. That wasn't good.

0:24:280:24:31

I would not be impressed, mate.

0:24:310:24:33

-What?

-I think he could have been a little bit politer.

0:24:330:24:38

Yeah.

0:24:380:24:39

Despite their disappointment, there's consolation for Lincoln

0:24:390:24:42

from other stars dining at the restaurant,

0:24:420:24:45

including Pascal Chambray from The Only Way Is Essex

0:24:450:24:48

and television presenters Lizzie Cundy and Anthea Turner.

0:24:480:24:52

It's been a couple of weeks of your work

0:24:530:24:55

and Al Pacino could not give you 30 seconds to acknowledge

0:24:550:24:59

the picture and have a picture at taken with it.

0:24:590:25:02

How long does a movie last for?

0:25:020:25:03

Because I'm never going to sit down and spend one second

0:25:030:25:07

of my time watching him. I think it's abysmal.

0:25:070:25:10

I think it's so rude. So rude.

0:25:100:25:13

-Come here!

-While Lincoln licks his wounds,

0:25:130:25:16

Andy's getting worried Al's going to slip through his net.

0:25:160:25:19

They're trying to work out a way of getting him out of here...

0:25:190:25:23

without anybody seeing,

0:25:230:25:25

so I think they're all trying to work out the back way.

0:25:250:25:27

This is unbelievable. Absolutely unbelievable.

0:25:270:25:30

But, just as all seems lost, Andy sees a chink of light.

0:25:300:25:35

Mr Pacino is leaving and his route takes him past the painting.

0:25:350:25:39

But Andy will have to be gutsy and quick.

0:25:390:25:42

OK? Can I get the three of you together?

0:25:450:25:48

Lovely, thank you.

0:25:480:25:49

Yes! Yes! Got him.

0:25:510:25:53

Got it! Got it. Brilliant.

0:25:530:25:56

We got about three or four pictures.

0:25:560:25:58

-Did you get any?

-Yeah, I got it. I got it. Whoa!

0:25:580:26:00

HE MUMBLES

0:26:000:26:03

We get even better.

0:26:030:26:05

Andy, you're the god. It's official now.

0:26:050:26:08

Got some nice pictures here,

0:26:090:26:10

and we've got some very nice exclusive pictures as well.

0:26:100:26:13

To get these sort of quality photos is incredibly hard

0:26:130:26:16

and we've done it, we've done it. It's been amazing.

0:26:160:26:20

And there's even good news for Lincoln and his portrait,

0:26:200:26:23

as Al Pacino is finally photographed with it.

0:26:230:26:27

If Andy wants to sell these photos, he needs to get them off fast.

0:26:270:26:31

These will do extremely well in America.

0:26:310:26:33

We could be talking some serious pennies here on this one.

0:26:330:26:36

A long and, at one stage, dismal-seeming night for Andy

0:26:380:26:41

has come to a successful conclusion.

0:26:410:26:45

That's another day in Oxford Street.

0:26:450:26:47

I'm knackered. I'm off to bed.

0:26:470:26:50

But boy, oh, boy, that's a good feeling.

0:26:500:26:52

I've got a nice exclusive set of Al Pacino. Brilliant.

0:26:520:26:55

And, with that, Andy can head off and dream of a sequel.

0:26:550:26:59

This is Stanley.

0:27:080:27:10

He's currently in training to become a guide dog.

0:27:100:27:13

It's an important job.

0:27:130:27:15

One day, a blind or partially sighted person will rely on him

0:27:150:27:19

for their every step.

0:27:190:27:22

Sit. Good boy.

0:27:220:27:25

To get ready for that day is a rigorous and intensive process,

0:27:250:27:28

taking 24 months and costing over £30,000.

0:27:280:27:33

So far, Stanley's been trained for six months

0:27:340:27:37

and he's about to have his biggest day yet.

0:27:370:27:39

He needs to learn how to cope in large crowds of people

0:27:400:27:44

and how to deal with escalators.

0:27:440:27:46

Good boy. Sit.

0:27:460:27:48

To get him ready for doing both, today, his trainer, Elliott,

0:27:480:27:52

is taking him to Oxford Street.

0:27:520:27:54

I think he's ready for the challenge today.

0:27:550:27:58

I wouldn't do it if I didn't think he was.

0:27:580:27:59

We'll take it slowly and if at any moment we need to,

0:27:590:28:03

we'll...we'll leave.

0:28:030:28:05

Every year, Guide Dogs For The Blind train 780 dogs,

0:28:050:28:10

but demand is massive,

0:28:100:28:11

so it's vital they all get through the training.

0:28:110:28:14

Leading a blind owner into any sort of collision, or becoming disturbed

0:28:140:28:18

in noisy crowds could be calamitous.

0:28:180:28:20

It amazes me every time I train one of these dogs that they can

0:28:200:28:24

take me down a busy road and I can miss every single person.

0:28:240:28:29

It's really phenomenal what they can do.

0:28:290:28:32

Today, Stanley will be expected to lead Elliott through the crowded

0:28:320:28:36

shopping streets without hitting other pedestrians or obstacles.

0:28:360:28:40

And, for Stanley,

0:28:420:28:43

that means getting to grips with Europe's busiest shopping street.

0:28:430:28:47

Good boy. Touch. I'm going to try and make it as pleasant

0:28:510:28:55

an experience as possible. Good lad.

0:28:550:28:57

He's never encountered this many people, or this much noise, before.

0:28:570:29:01

SIREN BLARES

0:29:010:29:03

It's just a really difficult environment.

0:29:050:29:07

So busy and so many different places you can go wrong.

0:29:070:29:11

A blind or partially sighted person would be looking for Stanley now to

0:29:110:29:16

be confident in his movements

0:29:160:29:18

and not be jumpy at sounds, sights or smells.

0:29:180:29:21

First up, Stanley needs to show confidence in tracing a path

0:29:210:29:25

for Elliott along the busy street and through the pedestrians.

0:29:250:29:29

He's dropped his speed down nicely

0:29:290:29:31

to navigate round the busy environment. Good boy.

0:29:310:29:36

Basically, they have a critical area which they know, self-preservation,

0:29:360:29:39

they're going to move if they're going to walk into an obstacle.

0:29:390:29:42

We teach them appreciation for us,

0:29:420:29:44

so he will move left and right and incorporate me into it.

0:29:440:29:48

Good boy. And, then, if there's no space through,

0:29:480:29:51

like now, he'll just stop. Good boy, well done.

0:29:510:29:54

Then Stanley's got to safely lead Elliott across the road.

0:29:540:29:57

Stanley's coping well, but there is a bigger challenge ahead.

0:30:000:30:04

There's a length of archway by the ever popular H&M store.

0:30:040:30:08

He's got to select which side of the arches to go down

0:30:080:30:11

and make sure Elliot stays safe.

0:30:110:30:13

Made the choice to bring me in. Good lad! Well done!

0:30:130:30:17

Steady. Yeah, good boy!

0:30:170:30:20

So, I'm just teaching him that he can use the whole pavement.

0:30:200:30:24

Looking to me a little bit more than he would normally.

0:30:240:30:27

It's an intense environment. I think there's a bit more uncertainty.

0:30:270:30:31

If he's to lead a blind person, he'll have to cope with buskers.

0:30:310:30:35

HE BEATBOXES

0:30:350:30:36

But, as they get closer, Stanley is getting hesitant.

0:30:390:30:43

Good boy. Forward.

0:30:430:30:44

BEATBOXING

0:30:440:30:46

This is where Elliot's role as trainer is crucial.

0:30:530:30:56

He needs to teach Stanley not to be afraid of street commotion like this.

0:30:560:31:01

And, to do that, he uses a cheesy treat your reward him.

0:31:010:31:04

Wow. Good boy!

0:31:040:31:07

So, now, hopefully, he associates

0:31:070:31:09

human beatbox with good things.

0:31:090:31:13

Cheese.

0:31:130:31:15

Stanley is looking like a star pupil. Elliott's happy

0:31:150:31:18

he's handled his first day in a place like this so well.

0:31:180:31:22

Later, Stanley's mastered Europe's busiest shopping street,

0:31:220:31:26

but how will he cope when he comes face-to-face with

0:31:260:31:28

the escalators at the UK's busiest station?

0:31:280:31:31

Wait.

0:31:310:31:33

It's 9am at John Lewis Oxford Street,

0:31:400:31:43

and the store's atrium is being prepared for senior management,

0:31:430:31:47

hundreds of staff and the national media,

0:31:470:31:49

for a major annual announcement.

0:31:490:31:52

In a few minutes' time, the chain's 91,000 employees will find out

0:31:520:31:57

how much this year's bonus is going to be.

0:31:570:32:00

Anything over 10% is considered good. Over 15%, exceptional.

0:32:000:32:06

Steve Cooper is the man responsible for making sure the show goes to plan

0:32:060:32:10

and getting the store ready to open to the public just minutes later.

0:32:100:32:15

So, quarter to nine, half hour to go, I say half hour to go,

0:32:150:32:18

really it all starts in about quarter of an hour

0:32:180:32:20

when everybody starts to gather round.

0:32:200:32:22

The choir should be rehearsing now,

0:32:220:32:24

I don't know if we can still hear them.

0:32:240:32:27

Conductor and John Lewis partner Manvinder is overseeing the choir.

0:32:270:32:31

Don't strain it, whatever you do.

0:32:310:32:34

But you can afford to give a little bit more.

0:32:340:32:37

Tenors, if there's anything more to be had, that would be good.

0:32:370:32:40

Michael, if there's any moment where the tenors

0:32:400:32:43

might need a bit of moral support, don't be shy.

0:32:430:32:45

It's now about getting everyone, staff, press and top brass,

0:32:480:32:52

into place for Steve.

0:32:520:32:53

Three or four over there, thank you.

0:32:530:32:56

Um... Do you want to sort of go up the escalators and be around there

0:32:560:33:00

This is quite fun, trying to get them to evenly spread around

0:33:000:33:04

so there's a good mix of people. Yeah, give it a good atmosphere.

0:33:040:33:07

It seems to be happening.

0:33:070:33:09

All the press are here, everybody's here today,

0:33:090:33:12

waiting for the announcement of our bonus. We've worked hard all year.

0:33:120:33:16

I think we're all working out what to spend it on. I'm saving mine!

0:33:160:33:20

And with just a few minutes to go, it's time for the show to start.

0:33:200:33:25

To get you in the mood, I'm going to introduce Manvinder

0:33:260:33:29

and the Cavendish Singers.

0:33:290:33:31

# If you have a minute why don't we go

0:33:320:33:38

# Talk about it somewhere only we know?

0:33:380:33:43

# This could be the end of everything

0:33:440:33:48

# Somewhere only we know. #

0:33:480:33:53

CHEERING AND APPLAUSE

0:33:530:33:57

Next up, the main event.

0:33:590:34:01

-Are we all ready for the big moment?

-ALL: Yes!

0:34:010:34:04

We're ready for the countdown, so, please join me,

0:34:040:34:06

as we begin the countdown from ten, nine, eight...

0:34:060:34:11

ALL JOIN IN: ..seven, six, five,

0:34:110:34:15

four, three, two, one!

0:34:150:34:19

Go, go, go!

0:34:190:34:20

CHEERING

0:34:200:34:23

11%!

0:34:230:34:24

Have a wonderful rest of the day, guys, thank you.

0:34:310:34:34

Really happy, yeah, it's a lovely result.

0:34:340:34:36

I've just got back from holiday

0:34:360:34:38

and I'm definitely feeling the holiday blues

0:34:380:34:40

so I might be booking myself another one.

0:34:400:34:42

Our colleagues are happy for that,

0:34:420:34:44

the massed halls around the building were happy with 11%.

0:34:440:34:47

For Steve, the bonus is one thing,

0:34:470:34:50

but his focus is now on getting the shop ready

0:34:500:34:52

to open in five minutes' time.

0:34:520:34:54

Dismantle the stage, and away we go.

0:34:540:34:57

Five minutes later, someone will come in and never know it's happened.

0:34:570:35:00

And then, it's all over for another year.

0:35:000:35:03

I'm going to get on with my day now. Hear those tills ringing.

0:35:030:35:05

We've got to start working for next year's bonus.

0:35:050:35:08

Hi, guys, what are we up to down here?

0:35:160:35:18

Earlier, we saw the Oxford Street police team trying to deal with

0:35:180:35:21

the problem of newly arrived East Europeans

0:35:210:35:24

making a home for themselves at Marble Arch.

0:35:240:35:27

If you come back here, you're going to get arrested, yeah?

0:35:270:35:30

And since then,

0:35:300:35:31

complaints of antisocial behaviour have continued to flood in.

0:35:310:35:35

So today, PC Andy Pescott is leading another operation

0:35:360:35:40

to stop them sleeping rough in Oxford Street or the West End of London.

0:35:400:35:44

Today's intention is to go out and issue a 48-hour dispersal

0:35:470:35:51

to alleviate the problem for at least 48 hours.

0:35:510:35:54

This morning, Andy will lead a team of police, interpreters

0:35:540:35:58

and an immigration team.

0:35:580:36:00

They're being dispersed

0:36:000:36:01

on the grounds of ongoing antisocial behaviour,

0:36:010:36:04

through begging, littering,

0:36:040:36:07

urination, defecation, etc, etc.

0:36:070:36:12

Andy's is one of three teams in the area today,

0:36:120:36:15

launching similar operations to disperse this kind of rough sleeping.

0:36:150:36:19

Ready to go?

0:36:190:36:20

What a beautiful morning(!)

0:36:230:36:25

Andy and the team head out to the underpass in question

0:36:250:36:29

and in the van, just how serious the problem is becomes apparent.

0:36:290:36:33

There was reports that have just come in

0:36:330:36:35

that there was 50 to 60 in the tunnels overnight,

0:36:350:36:39

so we'll take a look and see if they were there and if not,

0:36:390:36:42

then we'll start sweeping back along the side streets.

0:36:420:36:45

Rough sleeping is a complicated problem at the best of times.

0:36:450:36:49

Recently arrived immigrants from EU member states

0:36:490:36:52

have the right to live and work in the UK.

0:36:520:36:54

But they don't have the right to sleep rough

0:36:540:36:57

at famous London landmarks, as they're about to find out.

0:36:570:37:01

Whoa!

0:37:010:37:02

Don't let him go, make sure he doesn't go anywhere.

0:37:020:37:06

-Buna dimineata!

-THEY RESPOND IN ROMANIAN

0:37:060:37:10

Stay there, move.

0:37:100:37:12

At the far end of the tunnel, some of them try and dash off.

0:37:120:37:15

Oi! Stay there.

0:37:150:37:18

But Andy is not letting them get away.

0:37:190:37:21

Wait. Up!

0:37:210:37:23

The problem is all too clear.

0:37:250:37:27

Dozens of people sleeping rough in a public underpass

0:37:270:37:30

right next to the world-famous shopping areas of London's West End.

0:37:300:37:34

As you can see, we have a problem.

0:37:340:37:36

We've probably got about 50 here.

0:37:390:37:42

This was a bit of a shock. Does anybody speak English?

0:37:440:37:48

Andy gathers the rough sleepers.

0:37:480:37:50

If I can have one interpreter

0:37:500:37:52

and one immigration officer with me on this side.

0:37:520:37:54

With the help of a translator,

0:37:540:37:56

he's now going to serve every one of them with a dispersal order.

0:37:560:38:00

Because of the ongoing antisocial behaviour...

0:38:000:38:04

WOMAN TRANSLATES INTO ROMANIAN

0:38:040:38:07

..this morning, you will be issued with a 48-hour dispersal notice.

0:38:070:38:13

On the dispersal notice,

0:38:130:38:14

it gives you a map that tells you the area that you cannot come into.

0:38:140:38:19

In other words, you will leave central London.

0:38:190:38:22

If you return within 48 hours, you will be arrested.

0:38:220:38:27

So, no Marble Arch, no Oxford Street, no London.

0:38:280:38:34

And as they go through each individual's details,

0:38:340:38:37

they find someone who might end up being banned

0:38:370:38:39

from more than just central London.

0:38:390:38:41

Newcomers to the UK have a time limit on how long they can stay

0:38:410:38:46

without funds or employment or a course of education.

0:38:460:38:49

And Andy thinks this man is in breach of it.

0:38:490:38:52

Under the EU treaty rights, he has of maximum of three months

0:38:520:38:56

to show that he has integrated

0:38:560:38:57

and that he's got a job, he's got accommodation.

0:38:570:39:00

He obviously hasn't done any of that.

0:39:000:39:03

He's expired by four days over those three months.

0:39:030:39:06

It takes 90 minutes,

0:39:060:39:08

but finally Andy's got the details of everyone and moves them on.

0:39:080:39:13

Andy returns to the surface and checks in with the other teams.

0:39:130:39:17

There's been a number of Roma from three different teams

0:39:170:39:20

where they've moved on at least ten each.

0:39:200:39:23

Plus the 40-odd that we've moved on,

0:39:230:39:27

that's at least 70-odd Roma this morning

0:39:270:39:29

that have been disbursed for 48 hours.

0:39:290:39:32

For now, Andy's happy,

0:39:320:39:34

and the problem, at this underpass at least, is dealt with.

0:39:340:39:38

But Andy knows the likelihood is the rough sleeping problem

0:39:380:39:41

at Marble Arch isn't over.

0:39:410:39:43

Others are likely to try their luck,

0:39:430:39:46

but if they do, they can be sure Andy will be there too.

0:39:460:39:49

Good boy!

0:39:560:39:58

Earlier, we saw trainee guide dog Stanley

0:39:580:40:00

getting to grips with Oxford Street's crowds of shoppers.

0:40:000:40:03

But now, an even bigger challenge awaits.

0:40:060:40:08

They're in the Tube and Stanley's about to try leading trainer Elliott

0:40:080:40:12

up and down moving escalators.

0:40:120:40:15

First of all, to acclimatise,

0:40:150:40:17

they get used to Tube trains by riding up and down the network.

0:40:170:40:20

Yes. Good boy!

0:40:200:40:23

It's not a natural thing for a dog to want to come on the Tube.

0:40:230:40:27

The lights, sounds, the noises, the movement.

0:40:270:40:31

It's all unnatural for a dog.

0:40:310:40:33

So we take a lot of time preparing them, taking them,

0:40:330:40:36

sitting on the platform, letting trains come and go.

0:40:360:40:39

'The next station is Oxford Circus.'

0:40:390:40:42

Elliott's got special permission from London Underground

0:40:420:40:45

to train Stanley at the station.

0:40:450:40:48

It's vital guide dogs can cope in the most inhospitable environments.

0:40:480:40:52

A wrong step amongst so much moving machinery could be disastrous.

0:40:520:40:57

And there's no bigger test than the escalators

0:40:570:40:59

on the busiest station on the Underground network.

0:40:590:41:02

He's never done these before so I do expect some hesitation.

0:41:020:41:06

But hopefully all the training up till today will give him

0:41:060:41:09

the confidence and motivation that he'll want to get on.

0:41:090:41:12

With escalators, you can't rush them.

0:41:140:41:16

I have to build the bond, the trust.

0:41:160:41:18

Without that, you're setting yourself up for failure.

0:41:180:41:21

First, Stanley will have a go on a static escalator to get him started.

0:41:210:41:26

To a dog, these huge mechanical stairs must look daunting.

0:41:260:41:30

Good lad.

0:41:300:41:32

After a few goes, Elliott is happy enough at Stanley's performance

0:41:320:41:36

to move him onto the first real, working escalator.

0:41:360:41:39

It's a big moment for both of them.

0:41:390:41:41

Good boy, yes. And hop on, stand.

0:41:430:41:47

Good boy! And wait.

0:41:470:41:49

So, that was a little bit of a messy step-on.

0:41:510:41:54

The first time he's done it. May have been over-focused on me.

0:41:540:41:58

He just sometimes stares so much at me

0:41:580:42:00

that he doesn't always watch where he's going.

0:42:000:42:03

So I'll try and take the focus off me later.

0:42:030:42:06

It's a good start for Stanley and he gets a reward.

0:42:070:42:10

Then he's got to try going down.

0:42:100:42:13

Wait. Hop on. Yes, good boy! Well done.

0:42:130:42:17

Good boy. Wait. Ready, and hop!

0:42:170:42:20

Wheyyy! Good boy! Sit. And wait. Wait. Hop on. Yeah, stand.

0:42:200:42:27

And wait.

0:42:270:42:28

He's now been on quite a few

0:42:280:42:30

and I'm really chuffed to bits with how he's getting on.

0:42:300:42:33

Good boy.

0:42:330:42:35

With the practice, Stanley is now focusing on the escalators

0:42:350:42:38

and not his trainer. He's passed this test.

0:42:380:42:41

So, Stanley's done absolutely amazing here,

0:42:410:42:44

better than I could have even hoped for.

0:42:440:42:46

It just shows the preparation has really paid off.

0:42:460:42:48

Stanley still has a year and a half left

0:42:480:42:51

before he'll be ready to be given to a blind person.

0:42:510:42:54

But if he can cope with Europe's busiest shopping street

0:42:540:42:57

and the UK's busiest station,

0:42:570:42:59

there can be little doubt he's made of the right stuff.

0:42:590:43:02

And if his new owner likes shopping on Oxford Street,

0:43:020:43:04

he can be sure Stan's his man.

0:43:040:43:07

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