Episode 1 Oxford Street Revealed


Episode 1

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It's the most famous shopping street in the world in the heart

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of Britain's capital city, 1.5 miles long with 30 million visitors

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each year, with some of the world's most famous shops, biggest stars...

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-Kate Moss!

-..and busiest stations.

-Sorry, guys. Stand back for me.

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What does it take to keep it running 24 hours a day...

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Busiest street in the world so it needs constant attention.

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-..seven days a week?

-Clear off!

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You're going to be arrested on suspicion of attempted theft.

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-Are you ready, London?

-A street that never sleeps...

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This sort of thing wouldn't happen anywhere else.

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..Oxford Street.

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-Coming up: Rogue rickshaw drivers on Oxford Street.

-Police. Move on.

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The police set out to crush the problem.

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Happy days! Woohoo!

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There's a competition to design a shop window...

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We have made our final choice.

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-..but the installation doesn't run smoothly...

-I can see it there!

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That's a curve. You'll never get flush on the curve.

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..builders teeter on the edge...

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Yeah, it's a very long way down, so it is.

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Whoa, whoa, whoa!

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..and there's a problem for an Oxford Street Tube driver.

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I believe someone found themselves under a train.

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Constable Andy Pescott is the ward officer for the ORB police team,

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dedicated to Oxford Street.

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It's his job to listen to the concerns of local residents

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and businesses.

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One of the most frequent complaints is the behaviour of some

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-of the street's rickshaw drivers.

-Oi, what's that light? Red!

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You're crossing a road and you've got children on board.

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The trade is unlicensed but not illegal.

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While some pedicab riders adhere to the rules, residents and businesses

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complain that many others frequently break them, clogging up the roads...

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-Whose is this one?

-..parking where they're not meant to...

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You both know that you cannot park outside Selfridges.

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..playing music too loud...

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MUSIC BLARES

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..and charging too much.

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-£5 per minute per person?

-Yeah.

-It's extortion.

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For the last two years,

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Andy's waged a one-man war against those operating on his patch.

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Oi! Clear off!

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He's tried various schemes to make them obey the rules,

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including signing them up to a code of practice...

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You will not stop on Oxford Street.

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-You will ride until your legs drop off.

-..issuing dispersal orders...

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You will not return for 48 hours.

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If you return within that time, you will be arrested.

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-..and just plain telling them off.

-And get on your way. Keep going!

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But the problem just keeps getting worse and worse...

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You know the rules and regulations.

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..so much so that things have now come to a head for Andy.

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Tried working in partnership with them. They're not interested.

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It's all about money and greed.

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They are unlicensed, they're unregulated

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and they're uncontrolled.

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These guys think they can rule the streets. They can't.

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I can because I'm the law.

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But today, Andy thinks he's about to bring an end to the problem,

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once and for all.

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He's now got a new weapon with which to bring the riders to heel -

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a criminal behaviour order, the modern equivalent of an ASBO.

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The authorities can apply for one if they've evidence

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all their other efforts at containing the problem have been ignored.

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And today, Andy's doing just that.

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He's taking one of his biggest problem drivers to court,

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where he could face a hefty fine and even more serious sanctions.

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Hopefully, I can get him banned from Westminster from riding

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anything other than a two-wheeled bicycle.

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Andy heads to court and he's already in a bad mood.

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He's had to cancel a family holiday to attend

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and there's a Tube strike on so he's having to walk.

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It's expected by my local community that somebody deals with it

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and represents them. If I can't succeed, then nobody can succeed.

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A pedicab rider has never been prosecuted in this way before

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and Andy isn't completely sure what the judge will decide.

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Well, everything's riding on this case today

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because it's going to set precedents.

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If I don't get a good result,

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it's going to send a message to them that they can flout the law, and

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the message I've got to send is that they are banned from my footprint.

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Nevertheless, he's confident of securing a conviction.

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I am the sheriff so there's only one outcome, isn't there? Happy days!

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The rider Andy's pursuing today is one of his serial problems.

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Called Davis Kaminskis, he's due in court at midday.

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Andy heads in to wait for him.

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But three hours later, there's still no sign of him.

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Most of the rickshaw riders know each other

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so Andy rings round some of them to try and locate Davis Kaminskis.

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So it's confirmed that Davis Kaminskis has left the country?

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All right. I appreciate that. Thank you very much, my friend. All right.

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I'll see you on the streets. All right. Cheers, mate.

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It's not good news. Andy put his best suit on for nothing.

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I've been stood at court all day like a complete muppet.

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I've cancelled my leave with my family to be here today at court.

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There'll be a warrant out for his arrest,

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and if he returns to the country, then he'll be arrested.

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I just wanted today's case to be the first one to send a clear

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message to the other riders.

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I'm just very angry that my day's been wasted. Very angry.

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And the bad news for the pedicab riders of Oxford Street is

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that Andy's got to walk down it to get back to the station.

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Police. Move on.

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If I see you again,

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you will get a community protection notice next time you stop here.

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Jog on, mate.

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It's just relentless, isn't it? If it's not one thing, it's another.

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Don't give him any money, mate. On your way.

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And then, across the street, Andy spots something that really

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makes his blood boil...

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HE SIGHS

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..an unattended pedicab parked up in the road, blocking the junction.

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The guy's taking the mickey, isn't he?

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Moments later, the rider appears, thinking he's got himself a fare.

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-Good. Ready?

-Yeah, I'm ready, my friend.

-Oh, sorry, mate.

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-Yeah, police. You're taking the mickey, aren't you?

-Huh?

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-You're taking the mickey.

-No, no, sorry...

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Yeah, the answer is, "Yes, officer, I am taking the mickey."

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Why have you abandoned it, firstly?

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Secondly, you actually parked at the junction on the lights.

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It's just, er... Got a coffee...

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If you want to stop and have coffee, me old mate,

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-do it on somebody else's footprint, OK?

-Yeah.

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You were about 20 seconds away from me getting this impounded

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for left unattended so get on your horse, get out of Dodge.

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Thoroughly chastened, the rider tries to make a quick getaway.

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-A little too quick for Andy.

-Move off with the lights, please.

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With the lights.

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Green! Go! Hasta la vista!

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As he continues his patrol,

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Andy spots another of his worst offending rickshaw riders, Rudolph.

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-Hello, Rudolph.

-Hi.

-He's someone that knows Davis Kaminskis well.

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-Davis, he should have been in court today.

-Yeah?

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-There's now going to be an arrest warrant out for him.

-I don't know.

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I'm just very angry that my day's been spent in court and his wasn't.

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-Hello, mate.

-And five minutes later, he comes across Mavis.

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He's another major flouter of the rules governing rickshaws

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and a fellow friend of Davis Kaminskis'.

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So he went back to Latvia to get it done?

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It's one of the better excuses Andy's heard.

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What he should have done, though, is

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because he was summoned to court, he should have let somebody know.

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And it may well be that he's arrested at the port

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-when he comes back in.

-OK. We have a receipt for the hospital.

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-Make sure he has the emergency stuff on him.

-Yeah, yeah, yeah, yeah.

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If he can prove a genuine medical emergency,

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he won't be punished for missing the court date.

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Either way, Andy's chance to set a legal precedent to bring

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the rogue rickshaw riders to order has gone for today.

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He puts paperwork together to get criminal behaviour

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orders against two more of his major problem riders,

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both of whom he met today - Rudolph and Mavis.

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-Later, Andy's back at court but where are his riders?

-It's now 2:15.

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He was supposed to have been there for 1:30.

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I'm a bit worried he's not going to turn up.

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Shop windows are the most important advertising space on Oxford Street.

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Each one has just a few seconds to grab the eye of passers-by to

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lure them in.

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Getting it right can be the difference between success or

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failure for a store.

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Designing a window on Oxford Street is the pinnacle of a visual

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merchandiser's career and usually takes years to reach.

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But today, one leading high-street chain is launching

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-a competition to give the job to a novice.

-OK, guys.

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We've got quite a lot to get through today.

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At the London College of Fashion,

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part of the University of the Arts London,

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these students, currently studying for degrees in fashion,

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visual merchandising and branding,

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are about to be given their shot at the big time.

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One of them will win the chance to design a window display.

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It's for the flagship Oxford Circus store

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of British fashion chain, Warehouse.

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So what I want you guys to do is a takeover on one of our stores.

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This is one of our flagship stores.

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For Warehouse, handing over the design for such a key shop

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window to a novice is taking quite a risk

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but visual merchandiser Laura Woods believes it's worth it.

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I think, if we're going to do the project, it has to be a big deal.

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There's no point in doing, like, you know,

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a small store that probably doesn't get as much footfall.

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For the last 18 months,

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designing the store's windows has been Laura's responsibility.

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This time, she'll mentor the students as they come up

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with their own plans before choosing a winner and building their window.

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It's a great opportunity.

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I mean, we're being able to put our work out there.

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The general public getting to see it and it being for the brand,

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it's an amazing opportunity.

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They start with a visit to the store.

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So basically, you will take over this entire space.

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It's up to you to do exactly what you want.

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One of the biggest challenges for the students will be to work out

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how to turn their ideas into reality.

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So when you come back with your designs,

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we'll work with you guys with a supplier to actually build it.

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You know, when we actually install it, you guys will be here,

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installing it with us.

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Course leader Sarah Bailey is overseeing the students.

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The next stage will be to go off and research

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and they will get some feedback on their sketches.

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I think it's time to see what they come up with.

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I hope we're going to see something completely different.

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Think about something that's going to be amazing

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and then work around how you can make that affordable.

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And I think that's where the creativity also comes in.

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A month later and things are moving fast.

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Head of Warehouse visual merchandising Nathan King

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is at the college to check on progress.

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-Where are you taking it here?

-It's just kind of what came to my head.

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I was just, like, right, how can I recreate this?

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I was sort of, like, looking at textures and things

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so I started to look up playgrounds.

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We'll probably have kids coming in, you'll probably find,

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to play on the window!

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The students spend another three weeks finessing their designs

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until Nathan and Laura are back at the college to

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-review their final submissions.

-This looks fantastic.

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I think that's a lovely execution.

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I feel it might be a little youthful.

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-There is a lot to take in.

-It's about refining it.

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We're going to have to work with whoever

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we choose to make it commercial, to make it cost-effective.

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We've got a really tricky decision to make now.

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And finally, eight weeks after the first briefing,

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their three favourites are invited back.

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Gillian's based her design on an urban chameleon theme

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and uses industrial materials,

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Emma was inspired by the Giant's Causeway in Northern Ireland

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and has constructed a wave shape from wooden blocks,

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while Molly has focused on innovative product display with mirrors

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and glass globes, but only one will be crowned as the winner.

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I just want to know!

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I'm just waiting for, like, their decision.

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-Really kind of shaky.

-Morning, guys.

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Later, things go a bit X Factor as a winner is announced...

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We have made our final choice.

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..but turning a vision into cold reality isn't as easy as it seems.

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The majority of them should be the small ones.

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You said cut some of them down.

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Building sites present many challenges

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and Oxford Street can be trickier than most.

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The narrow confines

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and millions of shoppers passing by add to the complexities

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faced by construction companies...

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..all of which take safety very seriously.

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That's certainly the case on the Oriana project.

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This 220,000 square foot development at the east end of the street

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is due for completion in late 2016

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and will provide retail space, offices and flats.

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Today, the builders have got a crucial job to do.

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There's a two-storey basement underneath an existing

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concrete floor.

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It's currently held up by a number of concrete pillars but to make

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this usable retail space, they want to remove the pillars altogether.

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OK, Dave.

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They've spent the last two days craning

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and welding a huge metal crossbar into place,

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supported by new steel struts to take the weight from the old pillars.

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With the bar in place, they can now jackhammer them out.

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And that's when things get challenging.

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It's one of the biggest tasks on the job, actually.

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Very tricky and very dangerous but with the health

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and safety in place, everything should go well.

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Making sure it does is Martin Kenefick

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and his five-tonne excavator machine.

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Within the next two days, I need to get this big lump of concrete,

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this block of concrete, broke down safe and securely.

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While Martin's knocking down the old support columns,

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Warren needs to make sure the slab

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and newly-installed metal beam above stay perfectly still.

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So this beam is holding up this slab.

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We're just taking levels now at this moment because,

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if there's any movement at all, we've got to stop work

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cos it's very dangerous underneath.

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More than a centimetre's movement would mean the support was

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unstable and risk the whole concrete floor

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collapsing into the ten-metre hole beneath.

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Martin picks up his jackhammer and gets to work on the column.

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Here we go.

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HAMMERING

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Most of the steel is in my way.

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It's very hard to break the concrete around it.

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After three hours of jackhammering, Warren steps in.

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If you stop breaking now.

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We're going to check the level of the beam,

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make sure it's not moving, yeah?

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Now, the moment of truth.

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Have a nice day.

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-How we looking?

-It's nice.

-Nice, yeah? That's good news.

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The beam is holding firm.

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In the excavator, Martin's edging closer and closer to the entrance

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to the pit, extending the machine to reach what's left of the column.

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There's only a small bit left

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but reaching it is the main problem at the minute.

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He spins the digger around to get even closer.

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He's now right on the edge of the pit.

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It's getting very hairy, so it is. Very scary.

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It's a very long way down.

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This would probably be up there with sort of the riskier

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stuff we're undertaking on this project.

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There's a man for the job and they're doing it safely.

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I've got all my good faith in him.

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Just last bit of the block so I'm going to have to stretch

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the machine now to its full capacity and see, can I push it over?

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The back of the tracks are off the ground and Martin's

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stretched as far as he possibly can but the pillars are still standing.

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He's at full reach now. He's as close as he can get.

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We need a rethink on how we're going to get the lower

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part of the poles down.

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After a moment's puzzling, Warren's come up with a plan.

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What I want to try and do is try and lift the five-tonne machine

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down into the basement, mate,

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in through that hole we got in the slab.

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Craning the excavator into the hole is the quickest and easiest solution.

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The alternative, building a ramp, would take a lot more time

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and manpower.

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Getting it in there is the job of crane operator Dave,

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150 foot above Oxford Street.

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So, yeah, that would be the heaviest lift for today.

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Dave's used to lifting anything and everything on this site

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but this won't be simple. Warren's not even sure the machine will fit.

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There's rebars sticking out, which is going to

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extend the slab at a later date,

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so I'm just hoping it will squeeze down in between the two.

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Hopefully.

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The digger is changed to the crane and Dave begins to lift it.

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-Five tonnes is quite a lot.

-OK, whenever we're ready, yeah?

0:18:400:18:45

The crane will bend and twist.

0:18:460:18:48

And as you're lifting a heavy load,

0:18:490:18:51

you'll feel the crane just start leaning forward.

0:18:510:18:55

So then you bring your gib back to keep it central.

0:18:550:18:59

Yeah. But you learn quickly!

0:19:000:19:02

HE CHUCKLES

0:19:020:19:04

Later, digging a hole for themselves.

0:19:040:19:06

Can the Oriana team get the excavator in and the concrete pillars out?

0:19:060:19:11

Um, hopefully, we can... Ooh!

0:19:110:19:14

Every year, 30 million people visit Oxford Street.

0:19:220:19:26

The vast majority come by public transport

0:19:270:19:30

and that means riding the bus or taking the Tube.

0:19:300:19:33

And neither form of transport can get there without their drivers.

0:19:360:19:41

But just what's involved, being a driver of public transport,

0:19:410:19:45

on and under Europe's busiest shopping street?

0:19:450:19:48

There are 3,500 Tube drivers in London.

0:19:480:19:51

-Will Gillingham is one of them.

-Ta-da!

0:19:510:19:55

He's starting his day's work 15 miles from Oxford Street in West Ruislip.

0:19:550:20:01

Once we get a nice green signal, we can be out of here.

0:20:010:20:04

We're on the Central Line.

0:20:060:20:08

We've just left South Ruislip, heading east.

0:20:080:20:10

It takes around six months to train to be a Tube driver.

0:20:120:20:17

Today, Will's taking his Tube train right through Oxford Street's

0:20:170:20:20

four Tube stations.

0:20:200:20:22

Foremost among them, the busiest railway station in the UK -

0:20:220:20:26

Oxford Circus.

0:20:260:20:27

On the other side of London, Sharon is getting ready to make

0:20:290:20:33

the same journey in the opposite direction and above ground.

0:20:330:20:36

And I've taken my bus from Archway,

0:20:390:20:41

get all the lovely passengers on board.

0:20:410:20:43

She's one of 25,000 London bus drivers.

0:20:430:20:47

Today, she's driving the 390 right down Oxford Street.

0:20:470:20:51

I've been on the job, ooh, 16 years now.

0:20:510:20:53

It's been kind of a challenge but, yeah, I love the challenge.

0:20:530:20:58

Sharon will be driving the new Routemaster, modelled on its iconic

0:20:580:21:02

but now retired namesake.

0:21:020:21:05

Each bus costs around £350,000 -

0:21:050:21:08

more than the average price of a UK home.

0:21:080:21:11

Hello, Shez!

0:21:110:21:12

Today, Gary will be Sharon's conductor,

0:21:120:21:14

-now known as a customer assistant.

-You all right?

-All right?

0:21:140:21:17

-Yeah, good to see you again.

-Nice one.

-Nice working with you.

0:21:170:21:20

-All right?

-Yeah, you?

-Yeah.

-I ain't worked with you for a while.

-I know.

0:21:200:21:23

-It's been ages!

-That's nice. Well, I'm glad I'm with you.

0:21:230:21:26

Sharon and Gary have got a regular shift ahead of them

0:21:260:21:30

involving six journeys up and down Oxford Street.

0:21:300:21:32

They get going.

0:21:340:21:35

Meanwhile, underground, Will is approaching the first

0:21:370:21:40

and quietest of the four Oxford Street stations.

0:21:400:21:45

This is Marble Arch.

0:21:450:21:47

This is lunchtime.

0:21:470:21:48

Give it another three hours or so and it gets quite interesting.

0:21:480:21:52

Will's cab connects with the station's CCTV to help him

0:21:520:21:56

operate the doors.

0:21:560:21:58

So what you're looking at is all four at the same time

0:21:580:22:00

and making sure that, when you want close the doors,

0:22:000:22:02

there's no-one about to get caught in them.

0:22:020:22:04

Please stand clear.

0:22:040:22:05

Mind the closing doors now. Mind the doors.

0:22:050:22:08

Next up is the biggest challenge for any Tube driver -

0:22:080:22:11

the UK's busiest station.

0:22:110:22:13

Next station is Oxford Circus and this one gets really,

0:22:140:22:17

really busy and it doesn't disappoint!

0:22:170:22:20

HE LAUGHS

0:22:200:22:22

100 million passengers use Oxford Circus station every year.

0:22:220:22:26

Making sure the doors close safely is paramount for Will.

0:22:260:22:31

Ladies and gentlemen, please board the train quickly

0:22:310:22:33

and move right down inside the cars. Now stand clear of the doors.

0:22:330:22:36

The train is getting ready to depart. Stand clear now.

0:22:360:22:38

We should really be departing

0:22:380:22:40

but this is a typical example where we're likely to

0:22:400:22:42

be in the platform just a few seconds longer than would be ideal.

0:22:420:22:46

This train is now ready to depart. Stand clear now, please.

0:22:460:22:48

Mind the closing doors. Mind the doors.

0:22:480:22:51

With Oxford Circus passed, Will can begin to breathe a bit easier

0:22:540:22:58

but a little further along and a call comes through to his cab.

0:22:580:23:01

We are now at St Paul's and there we have...

0:23:090:23:12

The light control are calling through to us,

0:23:120:23:14

telling us that...on the eastbound, to hold.

0:23:140:23:18

He's forced to hold the train while he finds out what's going on.

0:23:180:23:22

Well, unfortunately, at Mile End on the eastbound,

0:23:220:23:25

I believe someone found themselves under a train.

0:23:250:23:30

The exact details of how that happened,

0:23:300:23:32

what it was all about, I don't know.

0:23:320:23:34

Someone on the tracks is the most difficult thing

0:23:340:23:36

London Underground staff face at any time.

0:23:360:23:39

Part and parcel of the job,

0:23:400:23:41

that people do find themselves under trains, for whatever reason.

0:23:410:23:46

Sometimes an accident, sometimes it isn't.

0:23:460:23:48

It's that feeling of helplessness where,

0:23:480:23:50

if someone is going to do that, you cannot do anything to avoid it.

0:23:500:23:55

Trains are held back along the line while staff deal with the incident.

0:23:570:24:01

Will and his passengers, meanwhile, sit patiently and wait.

0:24:010:24:05

Back above ground and things are getting busy for Sharon and Gary.

0:24:100:24:14

Just at the start of Oxford Street now.

0:24:150:24:18

Oh, he's waiting for the bus. Come down.

0:24:190:24:21

I'm waiting, I'm waiting, I'm waiting!

0:24:210:24:23

BEEPING

0:24:230:24:25

I wouldn't have left you. I saw you running.

0:24:250:24:27

SHE LAUGHS

0:24:270:24:28

BEEPING

0:24:280:24:29

Oxford Street is a journey many bus drivers dislike.

0:24:290:24:34

-Sharon has many obstacles to avoid...

-Some people aren't even looking.

0:24:340:24:38

They're just walking across and not even looking if the bus is moving.

0:24:380:24:42

..reckless pedicabs...

0:24:420:24:43

You just don't know when they're going to swing in front of you

0:24:430:24:46

-and turn around.

-..crazy cyclists...

-Didn't even look.

0:24:460:24:49

-He just jumped in the road.

-..foolhardy pedestrians.

-Uh-uh-uh!

0:24:490:24:54

We've got a Roadrunner! He didn't even look either.

0:24:540:24:57

Still keeping the good old wits about me. Wow!

0:24:570:25:00

But despite the other road users,

0:25:010:25:03

she makes it to the end of the street on time and in one piece.

0:25:030:25:07

Back underground and the Tube trains at Oxford Circus are at a standstill.

0:25:090:25:14

Further down the line, Will is still stuck in a station.

0:25:140:25:18

This is taking a little longer to put right than we would normally be.

0:25:180:25:21

This train is pretty full and, right now,

0:25:210:25:23

it's going to be hot back there.

0:25:230:25:24

In the height of summer,

0:25:260:25:28

temperatures on the Tube can reach as high as 35 degrees Celsius.

0:25:280:25:33

-With a man who wants to know what gives. Hello, buddy.

-How you doing?

0:25:330:25:36

Yeah, cool, mate.

0:25:360:25:37

Neither have we, if you want the truth!

0:25:400:25:42

No, the latest update I got was about five minutes ago,

0:25:420:25:44

-expecting it will be five minutes.

-Five minutes, yeah?

0:25:440:25:47

They've got traction current off because they want to reset

0:25:470:25:51

the section switch but it don't normally take this long.

0:25:510:25:55

-All right, then. Cheers.

-All right, buddy.

0:25:550:25:57

There we go.

0:25:580:26:00

Finally, after 20 minutes of waiting, a message comes through.

0:26:000:26:04

"Internal message for eastbound trains, drivers proceed..."

0:26:040:26:07

-We're good to go!

-"Eastbound trains, eastbound trains,

0:26:070:26:10

"Notting Hill Gate all the way to Bethnal Green..."

0:26:100:26:12

Good afternoon, ladies and gents, good news, we are now good to go,

0:26:120:26:15

that problem ahead of us has been resolved.

0:26:150:26:17

Please stand clear, mind the closing doors now, mind the closing doors.

0:26:170:26:21

Will and his passengers can get going again.

0:26:220:26:25

Above ground meanwhile, Sharon and Gary are done for the day.

0:26:250:26:29

Between them, London's buses and tubes

0:26:290:26:31

have carried ten million passengers today

0:26:310:26:34

and it's all thanks to their drivers

0:26:340:26:36

and of course, the customer assistants.

0:26:360:26:39

They've done their bit to keep Oxford Street moving.

0:26:390:26:43

And here we are right now, the light at the end of the tunnel.

0:26:450:26:47

Daylight is ahead of us.

0:26:470:26:50

Earlier, we saw PC Andy Pescott's one-man war

0:27:000:27:03

on the rogue rickshaw drivers of Oxford Street...

0:27:030:27:06

-Police. Move on.

-..reach the criminal courts.

0:27:060:27:09

On that occasion, the driver he was after, Davis Kaminskis,

0:27:090:27:13

didn't turn up.

0:27:130:27:14

I've been stood at court all day like a complete muppet.

0:27:140:27:18

I'm just very angry that my day's been wasted.

0:27:180:27:22

Very angry.

0:27:220:27:23

But six weeks later, and Andy's back at court

0:27:230:27:26

with another chance to establish a precedent.

0:27:260:27:29

He's brought a case against a second rider, Rudolph.

0:27:290:27:33

Hello, Rudolph.

0:27:330:27:34

He's one of a group of riders that are constantly breaking the rules.

0:27:340:27:37

Andy plans to get him slapped with a criminal behaviour order,

0:27:370:27:41

which could see him given a long-term ban from operating in the area.

0:27:410:27:45

It's going to be quite difficult,

0:27:450:27:46

because obviously pedicab riding is his livelihood

0:27:460:27:49

and I'm trying to get him banned from the entirety of the borough.

0:27:490:27:52

It's the first of its kind

0:27:520:27:53

and there's a lot of people going to be monitoring the outcome of that,

0:27:530:27:57

including all the pedicab riders,

0:27:570:27:59

so, fingers crossed, it goes our way.

0:27:590:28:02

Andy heads in.

0:28:020:28:03

But after half an hour inside, he's back out.

0:28:040:28:07

Once again, he's been left waiting for a rider to turn up to court.

0:28:090:28:14

It's not surprising, but then he has a lot riding on it himself,

0:28:140:28:17

so hopefully he's got an excuse for why he's late.

0:28:170:28:21

If he doesn't turn up in the next few minutes,

0:28:210:28:23

Andy will miss his spot in front of the judge

0:28:230:28:26

and the day will have been wasted again.

0:28:260:28:28

-Oh, there he is.

-Suddenly, Rudolph makes an appearance.

0:28:290:28:33

Rudolph, that way!

0:28:330:28:35

Andy knows him well and rushes him into court.

0:28:350:28:38

After an hour inside, they're out.

0:28:420:28:45

ANDY LAUGHS

0:28:460:28:47

The criminal behaviour order's been granted.

0:28:470:28:50

He's been banned from Oxford Street for two years

0:28:500:28:53

from riding a pedicab.

0:28:530:28:55

The two year ban is a massive personal triumph for Andy.

0:28:550:29:00

Not only is one of his worst offenders now off the streets,

0:29:000:29:03

but he's got a legal precedent he can use

0:29:030:29:06

to get the other riders into line.

0:29:060:29:08

They're going to realise we're not to be messed with

0:29:080:29:10

and every single one of them at some point is going to end up here,

0:29:100:29:14

in court and they're going to lose.

0:29:140:29:16

Rudolph, can I get a word? Give us a quick word, just...

0:29:160:29:19

They're my streets, I'm here to police them

0:29:190:29:21

and I'm going to carry on, day in, day out. Minus Rudolph.

0:29:210:29:24

Yeah. Pedicab riders, nil. Police, one.

0:29:240:29:28

And two weeks later, a third rider, Mavis, had his hearing...

0:29:290:29:34

and was banned from riding a pedicab on Oxford Street for even longer,

0:29:340:29:38

five years,

0:29:380:29:39

as well as a £705 fine.

0:29:390:29:42

Later, Andy's defeat of the rogue rickshaw drivers...

0:29:440:29:48

..is a crushing one.

0:29:500:29:52

Woohoo!

0:29:520:29:53

At the London College Of Fashion,

0:30:040:30:06

warehouse visual merchandisers, Laura and Nathan,

0:30:060:30:09

are about to announce which student will have the opportunity

0:30:090:30:12

to design their Oxford Circus store's autumn window.

0:30:120:30:15

-Yeah.

-I thought this would be the easy bit.

0:30:150:30:19

I don't want to be nervous, but I can't help it.

0:30:190:30:22

-All right, guys.

-Come on.

0:30:230:30:24

But which of the three finalists' designs will they pick?

0:30:240:30:28

Gillian's urban chameleon theme?

0:30:300:30:32

Emma's giant's causeway-inspired wooden wave?

0:30:340:30:36

Or Molly's mirrors and glass baubles?

0:30:360:30:40

There can be only one winner.

0:30:410:30:44

All of your work was of such a high calibre,

0:30:440:30:46

the way you presented it, er...was just outstanding.

0:30:460:30:50

It wasn't an easy decision to make at all,

0:30:500:30:52

but we have made our final choice.

0:30:520:30:56

We would like to ask...

0:30:590:31:02

-..Emma...

-CHEERING

0:31:020:31:03

..to exhibit your work in our London flagship.

0:31:030:31:07

-That's amazing, thank you.

-Well done.

0:31:070:31:09

Yeah, I'm really happy. Really, really happy.

0:31:090:31:12

Over the next few weeks, Emma and the team work on her designs

0:31:130:31:17

until they have something they're confident

0:31:170:31:19

they can build inside the shop window in a single night.

0:31:190:31:23

We're working to quite tight schedules in terms of getting this,

0:31:230:31:26

you know, produced and installed.

0:31:260:31:28

There might be some other way to kind of work around it,

0:31:280:31:30

-so you're not using so many materials.

-OK.

-Fantastic.

0:31:300:31:34

And ten weeks later, after the Oxford Circus store has closed,

0:31:340:31:39

Emma, Laura and the warehouse team

0:31:390:31:41

arrive to install her finished design.

0:31:410:31:44

So, Emma is the designer of our lovely Fashion Week window.

0:31:440:31:47

They'll be working through the night,

0:31:470:31:49

with the aim to have it ready

0:31:490:31:50

by the time the shop opens at 9am.

0:31:500:31:53

We spent a lot of time in the office trying to figure out

0:31:530:31:57

how to go about it, how to create the different shapes,

0:31:570:32:00

but the design is still very similar to what I originally proposed.

0:32:000:32:04

We've got about 12 hours,

0:32:050:32:06

but I think with the level of work involved,

0:32:060:32:08

we've really got to get cracking on.

0:32:080:32:09

We've GOT to be finished by the time the store opens.

0:32:090:32:12

-Hello.

-Hello.

-You all right?

0:32:120:32:13

To do that, they're employing Johnny and Josh

0:32:130:32:16

from a Leeds-based window installers.

0:32:160:32:19

Johnny has built a wave-shaped base. This will support

0:32:190:32:22

an irregular pattern of wooden blocks around plinths

0:32:220:32:25

for the mannequins to stand on.

0:32:250:32:27

These are the elements of the design,

0:32:270:32:30

basically, so it's giant's causeway-inspired,

0:32:300:32:32

all like little blocks, um...

0:32:320:32:35

..almost looks a bit like a deconstructed parquet floor,

0:32:350:32:38

so this is...it's a bit experimental.

0:32:380:32:40

It's now down to Johnny and Josh to assemble it for real,

0:32:410:32:44

but already there's a problem.

0:32:440:32:46

Some of the blocks they've prepared are too big and won't fit.

0:32:460:32:50

That's too long.

0:32:500:32:51

The majority of them should be...either small ones...

0:32:510:32:54

It's going to take a while if you want us to cut every piece down.

0:32:540:32:57

Because obviously...

0:32:570:33:00

You said cut SOME of them down.

0:33:000:33:03

Yeah, I said leave a few of the bigger pieces.

0:33:030:33:06

Despite the months of development,

0:33:060:33:08

there's still a lot to work out on the night.

0:33:080:33:11

We've had a few issues with the lengths of the wood.

0:33:110:33:13

I've asked the guys to go outside and cut it outside.

0:33:130:33:16

I think they're going to do it in their van.

0:33:160:33:18

After an unplanned extra hour, the team are behind schedule.

0:33:200:33:24

I think this is why we gave ourselves 12 hours,

0:33:240:33:26

which sounds like such a lot of time, but...

0:33:260:33:29

it's really not.

0:33:290:33:30

The wave-shaped base is continuing to cause problems.

0:33:320:33:35

The blocks have stuck easily to the lower part,

0:33:350:33:38

but are falling off on the vertical section because they can't lie flush.

0:33:380:33:43

With a curve,

0:33:430:33:44

you know we're going to have a full...

0:33:440:33:47

point of contact,

0:33:470:33:48

you've only got two real small points of contact.

0:33:480:33:51

So, the problem with glue is

0:33:510:33:52

you have to hold it and wait for it to set.

0:33:520:33:55

Emma's window hangs in the balance.

0:33:550:33:57

The team have to think fast to come up with a solution.

0:33:570:34:00

There's only a few hours before the shop opens.

0:34:000:34:03

You'd like to think you can control everything,

0:34:030:34:05

but gravity is not one of them.

0:34:050:34:07

Later - can Johnny's ingenuity save the day?

0:34:070:34:10

I think it's a good idea.

0:34:100:34:11

It's getting the initial "How's it going to work?"

0:34:110:34:14

At the Oriana site at the east end of Oxford Street,

0:34:210:34:24

a construction team are trying to remove the bottom half

0:34:240:34:27

of a group of concrete pillars,

0:34:270:34:29

to open up a brand-new retail space.

0:34:290:34:32

They need to get their excavator nearer to the pillars

0:34:320:34:34

so they've decided to try and crane it in through a hole in the ceiling -

0:34:340:34:38

all five tonnes of it.

0:34:380:34:40

Here we go. Nice and easy, mate. Nice and easy.

0:34:490:34:51

I hope so. I hope the steel's not in the way.

0:34:540:34:57

It's tight.

0:34:570:34:59

Might have to go down and in.

0:34:590:35:01

You know, give me a touch to your left. A touch to your left.

0:35:010:35:05

There is only an inch either side of the machine

0:35:060:35:09

and absolutely no room for error.

0:35:090:35:11

Whoa, whoa, whoa...

0:35:110:35:14

Oh.

0:35:140:35:15

But the alternative - building a ramp into the pit -

0:35:150:35:18

is time-consuming, and will stop work elsewhere on-site.

0:35:180:35:22

Bit precarious where it is,

0:35:220:35:24

so you want to come in nice and slow for the boys, like.

0:35:240:35:27

We're trying to just jostle it around as much as possible.

0:35:300:35:33

It's very, very close.

0:35:330:35:36

With the machine above the hole, it's becoming clear that

0:35:360:35:38

if it's going to go in at all, it's going to be very tight.

0:35:380:35:43

If we can, we can. If we can't, we can't.

0:35:430:35:45

-Give me a touch more down...

-OK.

0:35:490:35:52

No, we're going to have to abort, lads.

0:35:520:35:54

It was worth a shot, but it's unfortunately failed us.

0:35:540:35:56

Back to the drawing board.

0:35:560:35:58

Dave lifts it back up and away from the hole.

0:36:030:36:06

Unfortunately we have to organise a smaller machine now,

0:36:060:36:09

or a bigger hole,

0:36:090:36:11

so it is what it is, my friend.

0:36:110:36:12

That's the building game.

0:36:120:36:14

Martin's not going to let something like that keep him

0:36:150:36:18

from finishing his job on time, and he's got a plan.

0:36:180:36:22

With a bucket on the front, he moves to plan B -

0:36:220:36:25

building himself a slope he can drive the machine down and into the pit.

0:36:250:36:29

Martin digs away for nearly two hours

0:36:340:36:37

and then he's done.

0:36:370:36:38

Right, so now the machine's down there safely and securely,

0:36:420:36:45

we're going to put a temporary access in.

0:36:450:36:47

We'll build some temporary steps for him to get up out.

0:36:470:36:49

But, no, I'm happy now.

0:36:490:36:51

It's down, it's in there, and we've achieved our task.

0:36:510:36:54

It's taken a little longer than Warren hoped,

0:36:560:36:58

but with Dave lifting the jackhammer down to Martin,

0:36:580:37:01

deep in the cavern-like pit,

0:37:010:37:03

he gets to work on what remains of the old pillars.

0:37:030:37:06

MACHINE RATTLES

0:37:060:37:12

In just an hour and a half, he's finished.

0:37:120:37:15

Yeah, it's all done now. Thank God.

0:37:160:37:18

It took a while but it got there eventually.

0:37:180:37:21

In nine months, the project will be complete,

0:37:210:37:24

and the face of the street changed forever.

0:37:240:37:27

In the meantime, the crew of the Oriana project

0:37:270:37:29

will continue to enjoy building it.

0:37:290:37:32

I like what I do - that's why come to work every day.

0:37:320:37:35

This rates pretty high up there,

0:37:350:37:37

hanging over the edge of a ten-foot, ten-metre drop is...

0:37:370:37:40

pretty intense, so it is.

0:37:400:37:42

-Terrible...

-Back at Warehouse,

0:37:480:37:50

and shop fitter Johnny is trying to work out how

0:37:500:37:53

he can construct fashion student Emma's window.

0:37:530:37:56

They've been having trouble gluing square blocks to a rounded surface.

0:37:560:38:00

No, it's not flush. I can see it there.

0:38:000:38:03

-That's a curve. You'll never get flush on a curve.

-No, I know...

0:38:030:38:07

Johnny's one of the most experienced fitters for his Leeds-based company.

0:38:070:38:11

They fit windows all over the UK,

0:38:110:38:13

and major Oxford Street installations are their bread and butter.

0:38:130:38:17

He knows only too well the challenges of the industry.

0:38:170:38:20

I've seen people break in this job,

0:38:200:38:23

and I mean, breakdown, tears...

0:38:230:38:26

It's not a pretty sight.

0:38:260:38:30

Fortunately, he's got a solution to the glue problem.

0:38:300:38:33

So what we've got is some double-sided Velcro,

0:38:330:38:36

and it allows us to just stick a block on and work around that.

0:38:360:38:39

It'll support enough weight.

0:38:390:38:41

It's getting the initial "How's it going to work?"

0:38:410:38:43

-That's what's going to take the time.

-Yeah.

0:38:430:38:45

Once it starts, we have a set rhythm.

0:38:450:38:48

Is it meant to look like that?

0:38:480:38:50

The installation's back on track,

0:38:500:38:52

but by midnight, the team are starting to flag.

0:38:520:38:55

Right, what do you want? Pepperoni and jalapenos?

0:38:550:38:59

'We'll get a bit of tucker in us...'

0:38:590:39:01

Ah, pizza! Yay!

0:39:010:39:04

..and then, in maybe about 20 minutes,

0:39:040:39:07

half an hour,

0:39:070:39:09

recharge the batteries and hit it hard.

0:39:090:39:13

Reinvigorated by pizza, they get back to work,

0:39:130:39:16

and the window finally starts to take shape.

0:39:160:39:19

Obviously, we could be gluing this down,

0:39:190:39:21

but, like, Johnny's quite protective over his gun.

0:39:210:39:24

I just don't want to waste any.

0:39:240:39:25

Emma was using it and she was very sparing.

0:39:250:39:28

I didn't say I didn't trust Emma.

0:39:280:39:30

At 5am, after nearly 11 hours' hard work,

0:39:330:39:36

Laura can step back and admire what they've achieved.

0:39:360:39:39

'I'm really pleased with it.

0:39:390:39:41

'I think Emma's really happy with it.'

0:39:410:39:43

I think she's kind of learned a lot.

0:39:430:39:45

That's your name.

0:39:450:39:46

I know.

0:39:460:39:47

It doesn't feel real.

0:39:470:39:50

I feel like somebody's going to come and say, "Ha-ha, only joking."

0:39:500:39:54

I like it.

0:39:540:39:56

It's got the seal of approval.

0:39:560:39:58

There are just a few finishing touches.

0:39:580:40:01

Mannequins, lighting, tidy up,

0:40:010:40:03

fix replacement, done.

0:40:030:40:05

Her head, like, spin it back round the right way?

0:40:050:40:08

-All right.

-Thank you. That's perfect, thank you.

0:40:080:40:10

And then that's us.

0:40:100:40:12

For Johnny and Josh, it's just another day at the office.

0:40:130:40:16

Gone really well tonight.

0:40:190:40:21

-Erm...

-A bit later than we expected.

0:40:210:40:23

It's such an amazing thing having my name on the window on Oxford Street.

0:40:240:40:29

I'm really, really happy.

0:40:290:40:31

And a few days later, Emma's tutor Sarah has come with Nathan and Laura

0:40:330:40:37

to check out Oxford Circus's newest window in the daylight.

0:40:370:40:41

It's really good.

0:40:410:40:43

It's fantastic to see Emma's designs finally in-store,

0:40:430:40:46

and she's worked very, very hard,

0:40:460:40:48

and I think the results have been fantastic.

0:40:480:40:50

In South London, the self-styled Sheriff of Oxford Street,

0:41:000:41:04

Andy Pescott, has come to a council lock-up for a very special event.

0:41:040:41:09

Today is a beautiful day.

0:41:090:41:12

In the two years he's been battling rogue rickshaw riders,

0:41:120:41:16

Westminster Council has seized a number of pedicabs.

0:41:160:41:19

We've got 14 pedicabs.

0:41:200:41:22

They've all committed offences in one way or another.

0:41:220:41:24

Today, Andy's got plans for them.

0:41:240:41:26

Happy days.

0:41:260:41:29

I think we've had them in storage long enough

0:41:290:41:30

and we're getting them destroyed. Happy days.

0:41:300:41:33

He's arranged for a scrap metal firm to recycle the pedicabs.

0:41:340:41:38

You want to commit crime in my area?

0:41:400:41:42

This is what's going to happen.

0:41:420:41:44

I'm going to see you in court

0:41:440:41:45

and I'm going to make representations to have

0:41:450:41:47

your pedicab seized and destroyed.

0:41:470:41:50

Wave goodbye to your pedicab.

0:41:500:41:52

METAL CRUNCHES

0:41:560:41:59

It's taken Andy two years to get to this point

0:41:590:42:02

and he's relishing the taste of victory.

0:42:020:42:04

Happy days! Woohoo!

0:42:040:42:08

No more "£5 per minute per person" for that pedicab, is it?

0:42:080:42:12

METAL CRUNCHES

0:42:120:42:14

If only I had a cup of tea and a deckchair,

0:42:140:42:16

I'd be over the moon right now.

0:42:160:42:18

I could sit here all day and watch this.

0:42:180:42:20

METAL CRUNCHES

0:42:240:42:27

# Swing low sweet chariot

0:42:270:42:32

# Coming for to carry me home... #

0:42:330:42:36

And with one final crunch, the last of the pedicabs is gone.

0:42:390:42:43

Andy hopes that's 14 riders he'll never see on Oxford Street again.

0:42:430:42:48

Beautiful. Thanks, Roy.

0:42:480:42:50

Beautiful job. Beautiful.

0:42:500:42:53

Andy's won the battle but he knows the war continues

0:42:530:42:56

and he's not giving up in a hurry.

0:42:560:42:59

I'm off back to Oxford Street now to start all over again.

0:42:590:43:02

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