The Leopard's Spots Scrappers


The Leopard's Spots

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'I'm Terry Walker and this is my scrapyard.'

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-All right, our Dean.

-All right, pal.

-All right, boss.

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'I buy cars, strip 'em, squash 'em and flog the lot.'

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It's all coming together nicely.

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I've never seen a place like this.

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Don't strain yourselves, will you?

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We'll try not to, boss!

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'It's the love of my life...

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'..other than our Lyndsay, the wife.'

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-Well, who's paying this?

-Is it more than a grand?

-Yeah.

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-You're paying it.

-No, I'm not. You're paying it!

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-Whoa, whoa, whoa!

-Nobody can do the deals like Terry.

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Nobody. He is a one-off.

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'One day, we plan to hand this all over to our kids...'

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-I'm here solely for my family.

-He loves this job.

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You look good in that, yeah, Jon.

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Won't find them in t' corner shop.

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'..but first we've got to get it running right...'

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Stop messing about. That's exactly how it shouldn't be!

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-'..and that's the hard bit.'

-I want the yard to be run properly.

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Oi, Frank!

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It's not even safe to work. He's under this bonnet

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of this car for nothing. Can you get a high vis vest on?

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You. That's not high vis.

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Worst case scenario, they close us down.

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In the middle of all this chaos...

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..we've got to somehow try to earn a few quid as well.

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I'm stuck.

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'But if we stick together, do the job right...

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'..and keep the cars rolling in, we'll be one big, happy family.'

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For months, the yard's been driving Terry mad.

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His attempts to drag the business into the 21st century have not

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gone according to plan.

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And now, Lyndsay has persuaded him to try something new.

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She's won me round to the fact of having a management consultant in,

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which, like, it's degrading, that.

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I've been in business for 30 years.

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I bet the guy who comes, I'm going to ask him,

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"How long have you been in business?" I bet it's not 30 year.

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I need an MBE, me, not a bloody management consultant.

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It's sending me insane, it's ripping my soul out.

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Have a good kip and we're right then.

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What? Move it.

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For Terry, the stakes are high.

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He turns 50 this year and wants profits and safety standards to

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be at their best, so he can begin to hand the business over to the kids.

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You know. I've done my bit. It's time for them to start doing theirs.

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It should be an easy transition

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but it's proving now to be very, very difficult, very hard.

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All being well, if the management consultant can help, I'm all ears.

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30 years ago, Terry started his scrap business

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with just a few mates.

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Though he now has nearly 40 employees

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and a host of 21st century rules and regulations to obey,

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he's barely changed the way he runs the yard.

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Terry, he is very old school, but it's not the olden days,

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like Steptoe and Son, it's not like that.

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It's very, very professional now how it has to run.

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I know secretly he's probably wishing now it was just him and

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the four staff we started off with.

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I can tell in himself he's frustrated, he knows he's not doing

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it right. It's hard to explain.

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It's like he doesn't want to be there as much

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but he still wants to be in full control.

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He doesn't know how to change.

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-Christopher!

-How are you?

-Nice to see you, to see you, nice.

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-Are you doing well?

-Yes. Are you ready? Have you got me brew?

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For now, Terry's going along with Lyndsay's plan

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and giving management consultant Christopher Munnery the grand tour.

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-This is where all the knobs hang out.

-Right.

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I've always run this business sort of off the cuff,

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old school. Can't do that no more.

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What I've tried to do is split the company up into groups.

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-This is Manuel Mick.

-How are you doing?

-Hello.

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He's the gate link, gate runner. This is his area.

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-What's he here for?

-Management consultant.

-Ah. Good!

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Cos he ain't got a clue what he's doing. Don't get me wrong,

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he knows everything there is to know about cars and how to make money,

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but his skills with us are straight down t' flue.

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Put it up there where you've got a bit of space, Jon,

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and then you can have a little tinker with it.

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This is Chris, the management consultant. This is Jon, my son.

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-Hello, Jon. Hi, nice to meet you.

-He's the head over de-pollution.

-OK.

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-Who's that guy with the suit on, there?

-I don't know.

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Oh, he's the management consultant that Terry brought in.

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Oh, interesting!

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-You've got to take it out of that then.

-Right.

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Don't send that. Turbo's in different spot and everything.

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Yeah, it's a different engine.

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Anyway, Dave here, him and Coxy have been with me for the last...

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-It must be over 20 years now, innit?

-Off and on, yeah.

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Everything within this business is ready to lock in.

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-It's just getting the staff to...

-Understand their jobs.

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..and stick to the new regime. Stick to it.

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Bloody hell, it's a place isn't it, this? It's a place.

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Having heard Terry's version, Christopher wants to find out

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if there's another side to the story.

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-What's Terry like as a boss?

-Ups and downs.

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Ups and downs, like any boss.

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One minute he's happy, next minute he's growling.

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Like two people stuck in one body.

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That must be hard for you.

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It stresses me out. I just don't want to work. I want to go home.

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Quite emotional, aren't we? Quite emotional.

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What I'm trying to do, is just to give Terry some feedback on areas

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we can help him.

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I think he wants to be able to step back a bit more.

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I mean, what sort of support would you be interested in?

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I think the main thing is to know that, number one,

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as employees, we're being listened to and make sure that any issues

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that we have, or if we have any complaints with the job, stresses or

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strains, that we have someone that we can go and speak to about that.

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After only a short time in the yard, Christopher has already

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identified a major problem.

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I think Terry really needs to understand more that people here

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don't have the same passion and commitment that he naturally has.

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You can tell when you talk to him that he's very clear about what

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he's trying to achieve, but he's pushing people

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rather than pulling them.

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You need to be thinking more on the longer term

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goals of the business.

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So when we talk about different bits of the business,

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you explain to me where you've got supervisors in now,

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which is really good, you want to be able to say to them,

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"I'm looking for this improvement or this change."

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How about YOU bringing them in and YOU saying it to them,

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because when I'm saying it to them it seems like it's going in one ear

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-and out of the other.

-Part of the issue is if you're very directive,

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it can be seen as quite critical or like you're telling them off.

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Yeah, but I'm not.

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What we're going to try more is more positive, more praise.

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-Praise?!

-Yeah.

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I give praise where praise is due. You've got me stuttering here now.

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What do you mean by praise?

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Say, "Well done," if they've done something good.

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If they've done something good!

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I think it's going to take him time to get used to somebody

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telling him how to do the job.

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He started from scratch on his own, he's always done

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everything off his own back, so I think he will find it hard.

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How can you praise people for what they do when they don't do it?

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You don't see that bit because you always see what they don't do.

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I agree. He doesn't always see the positives...

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-No, he doesn't.

-.. when he's out there. You've got to look for them

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and make the positives outweigh the negatives.

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I'd like to see you walk around the yard with me,

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find something that you think somebody's doing well and follow

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that technique.

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I can assure you, the results will be astounding.

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Much, much better.

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Prepare to be astounded.

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Right. Come on, let's go, I've not got all day.

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-What do you reckon about the management consultant?

-Not so much.

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He's not going to...

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How can you tell somebody who's run the yard for so many years and

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years and say, "Right, you've got to do it this way,

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"got to do it that way"?

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-How can something change overnight like that? Can't.

-Can't.

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Have you not got a clean one?

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Dean, just leave this now, it's not your job.

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It's not what you're here to do.

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-Anything you're happy about round here?

-No, nothing.

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No? Not at the moment?

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Well, let's walk over there and see if we can find something that you're

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pleased with what they are doing.

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If I see something that's worth praise, I'll let you know.

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This area looks neat and tidy. Who's done that?

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Mo? I'd just like to say, mate, that what you're doing in here

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looks good at the moment. Nice.

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Got him smiling there.

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I must admit, I don't come over and say,

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"You're doing a mint job, Craig," and pat you on the back.

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I'll do it know. You're doing a mint job, pal.

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But that doesn't mean I'm not appreciative of what he does.

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Despite his initial scepticism,

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Terry seems to be putting some effort into the management exercise.

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I just wanted to tell you that I love you.

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Yes, I love you too.

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And you know you do very good job here

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and you always wear PPE equipment.

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-Sunglasses.

-He thinks he's taking the piss out of him.

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-Thank you very much.

-You're welcome.

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Cheers.

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How do you think that went?

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I've got no problem with giving praise where it's due.

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It means so much to these people.

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-People like being appreciated.

-Of course they do.

-Including me.

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Including me too!

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-Yeah, I appreciate you.

-Do you?

-Yeah.

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Shocked me. I'm just wondering what sort of pills he's been on.

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Lyndsay might have slipped him a few in his brew or something.

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Among those trying to make sense of what just happened is Terry's

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oldest friend, Chris, who's known him since he was four years old.

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This new management consultant probably has his work cut out

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with Terry because he's set in his ways.

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Can a leopard change its spots? Yeah, if you skin it and dye it.

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And before the day is out, there are more surprises.

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Management consultant Christopher has left Terry with one more

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task - to get his new supervisors involved in decision making.

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How do you feel the last few weeks have gone?

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Well, it's just not just something I'd ask.

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I'd never say things like this, but I am willing to give it a try.

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First in is Chris.

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In the ten years they've worked in the yard,

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this is the first time they've sat in an office together.

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Has he taught you anything, this management consultant?

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It's taught me that it's hard work.

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-I'm sick of it. I'd rather be in the yard.

-I bet you would.

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I bet you would.

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So tell me about the areas where

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you think you could do things differently?

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One thing that bothers me is you say there's five of us up there

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-but it's usually just me and Mo.

-Yeah so the others are moving off?

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Yeah, Joe's not been in.

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So let me just... Lads moving off jobs, yeah?

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You've got to bring your own team together, haven't you?

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-You've got to treat it as your area.

-Yeah, yeah.

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Where do you see your strengths?

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It's a bit deep, that, for you!

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I'm just a grafter. Give me a job and I'll get on with it,

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know what I mean?

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He's trying out his new management techniques. I think.

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Instead of shouting, he's finding out what we want,

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which is a good thing.

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As the afternoon goes on...

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Who's the next victim?

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..the lads are getting to see a new side to the boss they've

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known for years.

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Where do you feel you might need my support?

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Is there anything you need to bring to my attention that you

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would do different?

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Considering I've been here, like, seven years on and off,

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it went really well. I'm absolutely glad that we had it.

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We should have had it at the beginning.

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He is out of his comfort zone, 100%,

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and the reaction from the lads were like, is this some sort of joke?

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You know a cat with gloves on will catch no mice.

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What are we talking about now?

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The management consultant, if I'm honest with you, I could throttle

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him because I want to be in t' yard but I'm here,

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but there's got to be a transition where I'm dragged kicking

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and screaming into the 21st century. Know what I mean?

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There's tough competition in the local area,

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with dozens of scrapyards concentrated in just a few miles.

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Are you all right, Chris?

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But one week after the management consultant's visit,

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it seems Terry and Lyndsay's dream of seeing their yard

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running at its best may finally be within reach.

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Show Mick exactly what you need.

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The supervisors are taking on more responsibility.

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Anything in that shed, there, don't touch that.

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-We'll sort it afterwards.

-No worries.

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The yard is clean and tidy...

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and the boss is a happy man.

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Best job in the yard.

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I'm happy to see them with the PPE equipment on.

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Very good, Georgie. Very good.

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You know what? I've been going through staff

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and the majority of you, I've not got a problem with.

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I don't understand sometimes why we seem to be struggling.

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It's ticking over nicely.

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He's chilled out a lot, hasn't he? He knows that everything's

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in place, health and safety's in place,

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so it's a big weight off his mind, isn't it?

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You can go up to him and have a laugh with him now.

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But just as the yard's beginning to run more professionally,

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an unusual delivery has arrived for sales manager Lee,

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courtesy of some of his mates from the neighbouring scrapyard.

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-I've got some chocolate here if you want it.

-Oh, do I!

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Bloody hell! What happened there?

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Look at them!

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It seems the local competition have decided it's

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time for a practical joke.

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Bastards!

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They've all got masks on and everything, look at them!

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Ah, look at it, Jemma!

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-That's bad! Can't even see.

-You can't even see!

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Fucking bastards!

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Oh, it's horrendous.

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Michele, we got to get in here sorted. Look at my car!

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She was just thinking, I've cleaned my car!

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Our friends have decided to come down and ambush us

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with fire extinguishers today.

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So it's fair enough. I'm going to stay calm.

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Going to use this instead of them.

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It's all right.

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They might have won the battle today but they won't win the war.

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That's a fact. A fact.

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Got to be something better than this.

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A manure spreader would be an excellent way to pay them back.

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With hours of cleaning ahead to get the yard back up to scratch,

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Terry's new professional regime is about to suffer

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a far more serious setback.

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What you looking for?

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Alcohol, beer.

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I've had a tip off that one of the employees is

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actually drinking alcohol on site,

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so now I'm trying to find the lager.

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Can't find any!

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In one of the coats is two cans of empty cans of beer,

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that are squashed together and it's Chris' coat.

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A year ago, Terry sacked his old friend Chris

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for drinking on the job.

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But he took him back for the sake of their friendship.

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What's going on now?

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I were told that Chris were drinking lager

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and he's been hiding it in de-pollution.

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No, no, not again, mate, no.

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One of the coats has got empty cans in the pocket.

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Why would there be empty cans of beer on site?

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Last time Terry caught Chris drinking,

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it was a difficult moment for their friendship.

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But this time, it's a test of whether Terry can really

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change the way he's always run the yard.

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Sorry, mate. I didn't want to go looking, I really didn't,

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but, you know, I can't have somebody on site that's drunk.

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If you was to breathalyse him and put him in a car...

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-Can we do that now?

-Breathalyse him?

-Yeah.

-You'd need a kit.

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-Can we get one, quick?

-I think you can get them from the chemist.

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-Can we get one quick and I'll just do it now.

-OK.

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That'll sort it.

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Spending time in the office, I'm not feeling very, like, motivated.

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No, motivated is the wrong word. Aggressive, sort of thing.

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I just don't feel like going up to Chris and losing my rag with him.

0:17:460:17:50

But I really could lose my rag with him!

0:17:500:17:53

Let's just have him in and let's see what his side of the story is.

0:17:530:17:57

-Disgrace.

-I know, it's terrible.

0:17:570:18:00

Health and safety will have a field day.

0:18:000:18:03

That is dangerous, seriously.

0:18:030:18:05

It stops people from breathing. Look at the state.

0:18:050:18:07

Yeah, I know it's a mess, proper mess, but what can you do?

0:18:070:18:10

I think Chris has got a bit of dust in his throat

0:18:100:18:13

because he's been wanting to wash it down with a bit of beer.

0:18:130:18:16

-He's not been drinking, has he?

-Yeah.

-Ah!

0:18:160:18:20

See, there's always something, isn't there?

0:18:200:18:23

I'm going to do an engine fit anyway.

0:18:250:18:27

Going to do an engine fit, not a cylinder head fit.

0:18:290:18:32

Do you think I have time for this?

0:18:320:18:34

Seems like a laugh to you all the time.

0:18:340:18:37

-Not a laugh.

-It's not a laugh, you're right.

0:18:370:18:40

It's not a laugh losing your job, is it?

0:18:400:18:44

You blow into that. Blow it right up.

0:18:440:18:48

Till it's fully inflated.

0:18:500:18:52

-Have you been drinking on job?

-No.

0:18:570:18:59

So you're going to lie about it.

0:18:590:19:01

I'm not going to lie about it, I've not.

0:19:010:19:03

Why were empty beer tins in your pocket?

0:19:030:19:06

-What does that mean?

-Just left it there.

0:19:060:19:08

-What does that mean?

-Just left it there.

0:19:080:19:10

Put it this way, right, if you lie about it now, you will go.

0:19:100:19:13

If you go, you will never, ever come back, ever.

0:19:130:19:16

You can see you're on something.

0:19:160:19:17

What the fucking hell's wrong with you?

0:19:170:19:20

That's over already. You can see it's over.

0:19:200:19:23

-I don't think you want the job, do you?

-Yeah, course I want a job.

0:19:230:19:27

No, you don't. I'm still on the hook with health and safety

0:19:270:19:31

and you're doing this. What happens if you kill someone, my son?

0:19:310:19:34

Anyone? What about if you kill yourself?

0:19:340:19:37

-Just leave the premises, Chris.

-All right.

-That's it.

0:19:390:19:42

Listen, when you do come in, make sure you're sober.

0:19:420:19:46

That's all I've got to say to you. I'm disgusted,

0:19:460:19:49

-I'm absolutely pissed off.

-All right.

0:19:500:19:52

-Did you breathalyse him.

-Yeah.

-And what did that say?

0:20:090:20:12

-Well over.

-That's terrible.

0:20:120:20:14

It's like he's coming in work drunk. That's not right.

0:20:140:20:17

For him to do that, he's got a serious problem.

0:20:170:20:20

I'll look into trying to help him out then. I wouldn't give up on him.

0:20:200:20:24

I've not sacked him, he should have been sacked

0:20:240:20:26

with foot up his backside.

0:20:260:20:27

Unusually for Terry, he's decided to ask for advice

0:20:300:20:33

from the man who, a few days ago, he said couldn't teach him anything.

0:20:330:20:37

One of the lads, for the second time, has been caught drinking

0:20:380:20:45

on site. We breathalysed him, proved to be double the legal limit.

0:20:450:20:52

In every respect, you would be well within your rights to

0:20:520:20:55

dismiss him for gross misconduct.

0:20:550:20:57

You can't just turn your back on people,

0:20:570:20:59

people I've known for the majority, most of my life.

0:20:590:21:03

He's been here over ten years.

0:21:030:21:07

He knows me and he knows the job.

0:21:070:21:10

Put him on the street, what's he going to do?

0:21:100:21:14

I've dealt with situations where people at work have this problem

0:21:140:21:18

time and time again and it's a really difficult problem.

0:21:180:21:21

What I would suggest, Terry, is first of all you communicate to all

0:21:210:21:25

the workforce that you will introduce random breath testing

0:21:250:21:30

so if people do come into work after drinking from five o'clock

0:21:300:21:35

to five o'clock in the morning and they're still under the influence,

0:21:350:21:38

you can just go that route and I could draft you something

0:21:380:21:43

that you could send out.

0:21:430:21:44

The old me in the yard and him smirking at me like that,

0:22:000:22:07

I think I would have ended up going for him, so I feel...

0:22:070:22:12

I feel a bit... I don't know the right word.

0:22:120:22:15

..satisfied today that I managed to hold myself back.

0:22:150:22:18

But having said that, let's see if he turns in tomorrow.

0:22:180:22:20

There's a right good chance that he might not. He's not been sacked.

0:22:200:22:24

Over the next few days, new systems are being brought in to the yard.

0:22:280:22:32

Right, Coxy! I've got a little bit of a read here for ya.

0:22:320:22:35

Drugs and alcohol policy. Random tests, so you could get picked.

0:22:350:22:41

All right. I can do that any time.

0:22:410:22:44

Chris has been coming in for work

0:22:440:22:46

and there have been no further incidents.

0:22:460:22:50

Chris, I need you to read through that, yeah, get in all in your

0:22:500:22:52

head so you know what's going on. Need to make sure you're all right.

0:22:520:22:55

You OK with it? Yeah? Happy days.

0:22:550:22:58

And with his newly-motivated team working hard,

0:22:580:23:01

the management consultant's techniques are already delivering

0:23:010:23:04

the dividends that Terry and Lyndsay have hoped for, and more.

0:23:040:23:08

Letting people just run around and do what they want and not get

0:23:090:23:13

involved has shown some good results as far as takings are concerned.

0:23:130:23:17

My role is definitely changing.

0:23:210:23:23

That's what I wanted in the first place.

0:23:230:23:25

I wanted to be able to back away, so summat must be working.

0:23:250:23:29

If they were only taking hundreds instead of thousands I'd be worried,

0:23:290:23:32

but they're not, they're doing all right and the atmosphere

0:23:320:23:36

is a hell of a lot more relaxed.

0:23:360:23:38

But despite all the yard's achievements, there's one

0:23:380:23:41

result for Terry that still has to come in.

0:23:410:23:43

I'm going to go and get Chris, now, because he's been drinking

0:23:430:23:46

in the past and we're doing random tests now.

0:23:460:23:49

I'm obviously going to grab him first. I'm not picking on him.

0:23:490:23:52

We need to know that he's clear and that he's safe to do the job.

0:23:520:23:56

Just hope he passes.

0:23:560:23:58

Right, Chris, come here, mate. I need you.

0:23:580:24:01

So you've done one of these before, so you know what's involved.

0:24:040:24:08

Who else you going to test, Dave?

0:24:130:24:16

-I'm going to do Lee.

-What, today?

0:24:160:24:18

Yeah, and er, Mick McKenzie.

0:24:180:24:23

-Are you confident?

-Yeah.

0:24:250:24:27

Yeah? It's not changing at all, I don't think. Looking good.

0:24:270:24:32

Yep, you're all clear, Chris.

0:24:340:24:37

Thank you. First test I've ever passed.

0:24:370:24:40

Is it? Oh, no!

0:24:400:24:42

Right, yeah, so you got to remember

0:24:420:24:43

we could be doing these at any point, random.

0:24:430:24:46

I love you, me. I don't want anything to happen to you.

0:24:460:24:51

-OK.

-All right. Nice one, Dave.

-Thank you, Chris.

0:24:510:24:53

See you later, pal.

0:24:530:24:55

I was gutted last time because I failed,

0:24:560:24:59

obviously, because I got my wages docked and I had to go home.

0:24:590:25:03

Me own fault, so...what can I do? I'm going to a counsellor now.

0:25:030:25:10

-INTERVIEWER:

-Counsellor for what?

-Drinking.

-Really?

-Yes.

0:25:100:25:14

-So you better go.

-So I better go! All right. Thanks a lot.

0:25:160:25:20

He's passed.

0:25:220:25:24

Bloody hell!

0:25:240:25:25

Yeah, so, it's good, it's good, first one out the way.

0:25:250:25:29

He's actually, of his own accord, started to take counselling as well.

0:25:310:25:35

It can only be good.

0:25:350:25:38

A really good, positive move in the right direction.

0:25:380:25:43

The yard is becoming the professional business that

0:25:550:25:58

Terry and Lyndsay have been working towards.

0:25:580:26:00

But for it to become Terry's dream yard, it can't get too serious.

0:26:000:26:04

We've got some...smoke grenades.

0:26:050:26:08

Terry's decided it's time to pay a visit to the neighbouring yard.

0:26:100:26:14

Quite loud that, isn't it?

0:26:140:26:16

SIRENS

0:26:160:26:17

Oh, they're here. Here already.

0:26:170:26:20

-Repercussion time!

-What are they?

0:26:200:26:23

-Hand grenades. Do you want one?

-No, I don't!

-Why?

0:26:230:26:26

He's having it royal today, Lynds!

0:26:270:26:29

Health and safety won't be happy about that.

0:26:290:26:31

Listen, Lyndsay. They've got their equipment,

0:26:310:26:33

they have all been supplied with equipment, they know we're coming.

0:26:330:26:36

-They know you're coming?

-Yeah, they know we're coming.

0:26:360:26:39

-What's the point then?

-Just, when.

0:26:390:26:41

You'd be better off having a pillow fight or something where all

0:26:410:26:45

the feathers come out.

0:26:450:26:47

You can't have any fun with health and safety, Terry, you know that.

0:26:470:26:50

Bloody health and safety, I'm sick of them.

0:26:500:26:52

I think what I need to do is nip down there

0:26:520:26:54

and pop one of them through letterbox.

0:26:540:26:57

-Is this a paint grenade, yeah?

-Yeah.

0:26:570:26:59

What do you do with it?

0:26:590:27:00

Pillow in one hand, that in the other and start whacking

0:27:000:27:03

-them with pillow.

-Are we going?

-Yeah, I'm feeling excited now.

0:27:030:27:07

Just ready to get stuck in and, you know, give 'em what for, as it were.

0:27:070:27:13

Some of the ideas that the management consultant put

0:27:130:27:15

over are working now. But there's something missing.

0:27:150:27:18

Got to bring some fun back into the yard, haven't I, really?

0:27:180:27:22

-Oh, shit!

-Where you going?

0:27:220:27:25

Come here, you.

0:27:250:27:27

MUSIC: 9th Symphony, 4th Movement by Beethoven

0:27:270:27:30

Got some fireworks!

0:27:440:27:46

We're square.

0:27:480:27:50

That went exactly to plan!

0:27:510:27:52

Flipping Venice? They have floods, you know.

0:28:000:28:02

They have floods four times a year.

0:28:020:28:05

I'm not unduly concerned with leaving the yard and going to Italy.

0:28:050:28:10

I think they're playing tig.

0:28:100:28:12

Oh, my God. I can't stress how much we need sales today.

0:28:120:28:15

Can everybody stop playing and get back to work?

0:28:150:28:17

How do you say scrap metal in Italian?

0:28:170:28:19

Rottame.

0:28:190:28:21

Get your stuff, get out the yard, get out!

0:28:210:28:24

I would never, ever want to do this with anyone else but you.

0:28:240:28:27

The system has just gone out the window.

0:28:270:28:29

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