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'I'm Terry Walker and this is my scrapyard.' | 0:00:02 | 0:00:04 | |
-All right, our Dean. -All right, pal. -All right, boss. | 0:00:04 | 0:00:07 | |
'I buy cars, strip 'em, squash 'em and flog the lot.' | 0:00:07 | 0:00:11 | |
It's all coming together nicely. | 0:00:11 | 0:00:13 | |
I've never seen a place like this. | 0:00:13 | 0:00:16 | |
Don't strain yourselves, will you? | 0:00:16 | 0:00:18 | |
We'll try not to, boss! | 0:00:18 | 0:00:20 | |
'It's the love of my life... | 0:00:20 | 0:00:22 | |
'..other than our Lyndsay, the wife.' | 0:00:23 | 0:00:25 | |
-Well, who's paying this? -Is it more than a grand? -Yeah. | 0:00:25 | 0:00:28 | |
-You're paying it. -No, I'm not. You're paying it! | 0:00:28 | 0:00:30 | |
-Whoa, whoa, whoa! -Nobody can do the deals like Terry. | 0:00:30 | 0:00:33 | |
Nobody. He is a one-off. | 0:00:33 | 0:00:34 | |
'One day, we plan to hand this all over to our kids...' | 0:00:34 | 0:00:37 | |
-I'm here solely for my family. -He loves this job. | 0:00:37 | 0:00:40 | |
You look good in that, yeah, Jon. | 0:00:40 | 0:00:41 | |
Won't find them in t' corner shop. | 0:00:41 | 0:00:43 | |
'..but first we've got to get it running right...' | 0:00:43 | 0:00:45 | |
Stop messing about. That's exactly how it shouldn't be! | 0:00:45 | 0:00:48 | |
-'..and that's the hard bit.' -I want the yard to be run properly. | 0:00:48 | 0:00:52 | |
Oi, Frank! | 0:00:52 | 0:00:53 | |
It's not even safe to work. He's under this bonnet | 0:00:53 | 0:00:55 | |
of this car for nothing. Can you get a high vis vest on? | 0:00:55 | 0:00:58 | |
You. That's not high vis. | 0:00:58 | 0:01:00 | |
Worst case scenario, they close us down. | 0:01:00 | 0:01:03 | |
In the middle of all this chaos... | 0:01:10 | 0:01:12 | |
..we've got to somehow try to earn a few quid as well. | 0:01:14 | 0:01:17 | |
I'm stuck. | 0:01:17 | 0:01:18 | |
'But if we stick together, do the job right... | 0:01:18 | 0:01:21 | |
'..and keep the cars rolling in, we'll be one big, happy family.' | 0:01:24 | 0:01:29 | |
For months, the yard's been driving Terry mad. | 0:01:41 | 0:01:43 | |
His attempts to drag the business into the 21st century have not | 0:01:43 | 0:01:47 | |
gone according to plan. | 0:01:47 | 0:01:48 | |
And now, Lyndsay has persuaded him to try something new. | 0:01:50 | 0:01:54 | |
She's won me round to the fact of having a management consultant in, | 0:01:56 | 0:02:00 | |
which, like, it's degrading, that. | 0:02:00 | 0:02:02 | |
I've been in business for 30 years. | 0:02:02 | 0:02:05 | |
I bet the guy who comes, I'm going to ask him, | 0:02:05 | 0:02:07 | |
"How long have you been in business?" I bet it's not 30 year. | 0:02:07 | 0:02:11 | |
I need an MBE, me, not a bloody management consultant. | 0:02:11 | 0:02:14 | |
It's sending me insane, it's ripping my soul out. | 0:02:14 | 0:02:18 | |
Have a good kip and we're right then. | 0:02:18 | 0:02:21 | |
What? Move it. | 0:02:21 | 0:02:23 | |
For Terry, the stakes are high. | 0:02:23 | 0:02:25 | |
He turns 50 this year and wants profits and safety standards to | 0:02:25 | 0:02:29 | |
be at their best, so he can begin to hand the business over to the kids. | 0:02:29 | 0:02:33 | |
You know. I've done my bit. It's time for them to start doing theirs. | 0:02:33 | 0:02:38 | |
It should be an easy transition | 0:02:38 | 0:02:40 | |
but it's proving now to be very, very difficult, very hard. | 0:02:40 | 0:02:45 | |
All being well, if the management consultant can help, I'm all ears. | 0:02:45 | 0:02:51 | |
30 years ago, Terry started his scrap business | 0:03:01 | 0:03:05 | |
with just a few mates. | 0:03:05 | 0:03:07 | |
Though he now has nearly 40 employees | 0:03:07 | 0:03:09 | |
and a host of 21st century rules and regulations to obey, | 0:03:09 | 0:03:13 | |
he's barely changed the way he runs the yard. | 0:03:13 | 0:03:16 | |
Terry, he is very old school, but it's not the olden days, | 0:03:16 | 0:03:20 | |
like Steptoe and Son, it's not like that. | 0:03:20 | 0:03:22 | |
It's very, very professional now how it has to run. | 0:03:22 | 0:03:26 | |
I know secretly he's probably wishing now it was just him and | 0:03:26 | 0:03:30 | |
the four staff we started off with. | 0:03:30 | 0:03:34 | |
I can tell in himself he's frustrated, he knows he's not doing | 0:03:34 | 0:03:38 | |
it right. It's hard to explain. | 0:03:38 | 0:03:39 | |
It's like he doesn't want to be there as much | 0:03:39 | 0:03:42 | |
but he still wants to be in full control. | 0:03:42 | 0:03:44 | |
He doesn't know how to change. | 0:03:44 | 0:03:47 | |
-Christopher! -How are you? -Nice to see you, to see you, nice. | 0:03:47 | 0:03:52 | |
-Are you doing well? -Yes. Are you ready? Have you got me brew? | 0:03:52 | 0:03:55 | |
For now, Terry's going along with Lyndsay's plan | 0:03:57 | 0:04:00 | |
and giving management consultant Christopher Munnery the grand tour. | 0:04:00 | 0:04:03 | |
-This is where all the knobs hang out. -Right. | 0:04:05 | 0:04:07 | |
I've always run this business sort of off the cuff, | 0:04:07 | 0:04:10 | |
old school. Can't do that no more. | 0:04:10 | 0:04:12 | |
What I've tried to do is split the company up into groups. | 0:04:12 | 0:04:15 | |
-This is Manuel Mick. -How are you doing? -Hello. | 0:04:15 | 0:04:18 | |
He's the gate link, gate runner. This is his area. | 0:04:18 | 0:04:21 | |
-What's he here for? -Management consultant. -Ah. Good! | 0:04:21 | 0:04:25 | |
Cos he ain't got a clue what he's doing. Don't get me wrong, | 0:04:25 | 0:04:28 | |
he knows everything there is to know about cars and how to make money, | 0:04:28 | 0:04:32 | |
but his skills with us are straight down t' flue. | 0:04:32 | 0:04:35 | |
Put it up there where you've got a bit of space, Jon, | 0:04:35 | 0:04:37 | |
and then you can have a little tinker with it. | 0:04:37 | 0:04:40 | |
This is Chris, the management consultant. This is Jon, my son. | 0:04:40 | 0:04:43 | |
-Hello, Jon. Hi, nice to meet you. -He's the head over de-pollution. -OK. | 0:04:43 | 0:04:48 | |
-Who's that guy with the suit on, there? -I don't know. | 0:04:48 | 0:04:51 | |
Oh, he's the management consultant that Terry brought in. | 0:04:51 | 0:04:55 | |
Oh, interesting! | 0:04:55 | 0:04:57 | |
-You've got to take it out of that then. -Right. | 0:04:58 | 0:05:00 | |
Don't send that. Turbo's in different spot and everything. | 0:05:00 | 0:05:04 | |
Yeah, it's a different engine. | 0:05:04 | 0:05:06 | |
Anyway, Dave here, him and Coxy have been with me for the last... | 0:05:06 | 0:05:11 | |
-It must be over 20 years now, innit? -Off and on, yeah. | 0:05:11 | 0:05:14 | |
Everything within this business is ready to lock in. | 0:05:14 | 0:05:17 | |
-It's just getting the staff to... -Understand their jobs. | 0:05:17 | 0:05:22 | |
..and stick to the new regime. Stick to it. | 0:05:22 | 0:05:24 | |
Bloody hell, it's a place isn't it, this? It's a place. | 0:05:28 | 0:05:32 | |
Having heard Terry's version, Christopher wants to find out | 0:05:32 | 0:05:35 | |
if there's another side to the story. | 0:05:35 | 0:05:39 | |
-What's Terry like as a boss? -Ups and downs. | 0:05:39 | 0:05:41 | |
Ups and downs, like any boss. | 0:05:41 | 0:05:43 | |
One minute he's happy, next minute he's growling. | 0:05:43 | 0:05:46 | |
Like two people stuck in one body. | 0:05:46 | 0:05:48 | |
That must be hard for you. | 0:05:48 | 0:05:50 | |
It stresses me out. I just don't want to work. I want to go home. | 0:05:50 | 0:05:54 | |
Quite emotional, aren't we? Quite emotional. | 0:05:54 | 0:05:57 | |
What I'm trying to do, is just to give Terry some feedback on areas | 0:05:57 | 0:06:01 | |
we can help him. | 0:06:01 | 0:06:03 | |
I think he wants to be able to step back a bit more. | 0:06:03 | 0:06:07 | |
I mean, what sort of support would you be interested in? | 0:06:07 | 0:06:11 | |
I think the main thing is to know that, number one, | 0:06:11 | 0:06:14 | |
as employees, we're being listened to and make sure that any issues | 0:06:14 | 0:06:17 | |
that we have, or if we have any complaints with the job, stresses or | 0:06:17 | 0:06:20 | |
strains, that we have someone that we can go and speak to about that. | 0:06:20 | 0:06:23 | |
After only a short time in the yard, Christopher has already | 0:06:25 | 0:06:28 | |
identified a major problem. | 0:06:28 | 0:06:30 | |
I think Terry really needs to understand more that people here | 0:06:31 | 0:06:35 | |
don't have the same passion and commitment that he naturally has. | 0:06:35 | 0:06:40 | |
You can tell when you talk to him that he's very clear about what | 0:06:40 | 0:06:44 | |
he's trying to achieve, but he's pushing people | 0:06:44 | 0:06:48 | |
rather than pulling them. | 0:06:48 | 0:06:51 | |
You need to be thinking more on the longer term | 0:06:55 | 0:06:57 | |
goals of the business. | 0:06:57 | 0:06:59 | |
So when we talk about different bits of the business, | 0:06:59 | 0:07:02 | |
you explain to me where you've got supervisors in now, | 0:07:02 | 0:07:05 | |
which is really good, you want to be able to say to them, | 0:07:05 | 0:07:09 | |
"I'm looking for this improvement or this change." | 0:07:09 | 0:07:12 | |
How about YOU bringing them in and YOU saying it to them, | 0:07:12 | 0:07:15 | |
because when I'm saying it to them it seems like it's going in one ear | 0:07:15 | 0:07:18 | |
-and out of the other. -Part of the issue is if you're very directive, | 0:07:18 | 0:07:24 | |
it can be seen as quite critical or like you're telling them off. | 0:07:24 | 0:07:28 | |
Yeah, but I'm not. | 0:07:28 | 0:07:29 | |
What we're going to try more is more positive, more praise. | 0:07:29 | 0:07:34 | |
-Praise?! -Yeah. | 0:07:34 | 0:07:36 | |
I give praise where praise is due. You've got me stuttering here now. | 0:07:36 | 0:07:39 | |
What do you mean by praise? | 0:07:39 | 0:07:41 | |
Say, "Well done," if they've done something good. | 0:07:41 | 0:07:44 | |
If they've done something good! | 0:07:44 | 0:07:46 | |
I think it's going to take him time to get used to somebody | 0:07:47 | 0:07:51 | |
telling him how to do the job. | 0:07:51 | 0:07:53 | |
He started from scratch on his own, he's always done | 0:07:53 | 0:07:55 | |
everything off his own back, so I think he will find it hard. | 0:07:55 | 0:07:59 | |
How can you praise people for what they do when they don't do it? | 0:07:59 | 0:08:03 | |
You don't see that bit because you always see what they don't do. | 0:08:03 | 0:08:07 | |
I agree. He doesn't always see the positives... | 0:08:07 | 0:08:10 | |
-No, he doesn't. -.. when he's out there. You've got to look for them | 0:08:10 | 0:08:13 | |
and make the positives outweigh the negatives. | 0:08:13 | 0:08:17 | |
I'd like to see you walk around the yard with me, | 0:08:17 | 0:08:20 | |
find something that you think somebody's doing well and follow | 0:08:20 | 0:08:24 | |
that technique. | 0:08:24 | 0:08:25 | |
I can assure you, the results will be astounding. | 0:08:25 | 0:08:30 | |
Much, much better. | 0:08:32 | 0:08:33 | |
Prepare to be astounded. | 0:08:35 | 0:08:37 | |
Right. Come on, let's go, I've not got all day. | 0:08:37 | 0:08:39 | |
-What do you reckon about the management consultant? -Not so much. | 0:08:43 | 0:08:47 | |
He's not going to... | 0:08:48 | 0:08:50 | |
How can you tell somebody who's run the yard for so many years and | 0:08:50 | 0:08:56 | |
years and say, "Right, you've got to do it this way, | 0:08:56 | 0:08:58 | |
"got to do it that way"? | 0:08:58 | 0:08:59 | |
-How can something change overnight like that? Can't. -Can't. | 0:08:59 | 0:09:02 | |
Have you not got a clean one? | 0:09:02 | 0:09:04 | |
Dean, just leave this now, it's not your job. | 0:09:04 | 0:09:08 | |
It's not what you're here to do. | 0:09:08 | 0:09:10 | |
-Anything you're happy about round here? -No, nothing. | 0:09:10 | 0:09:12 | |
No? Not at the moment? | 0:09:12 | 0:09:15 | |
Well, let's walk over there and see if we can find something that you're | 0:09:15 | 0:09:18 | |
pleased with what they are doing. | 0:09:18 | 0:09:20 | |
If I see something that's worth praise, I'll let you know. | 0:09:20 | 0:09:22 | |
This area looks neat and tidy. Who's done that? | 0:09:24 | 0:09:29 | |
Mo? I'd just like to say, mate, that what you're doing in here | 0:09:29 | 0:09:33 | |
looks good at the moment. Nice. | 0:09:33 | 0:09:35 | |
Got him smiling there. | 0:09:39 | 0:09:41 | |
I must admit, I don't come over and say, | 0:09:41 | 0:09:44 | |
"You're doing a mint job, Craig," and pat you on the back. | 0:09:44 | 0:09:47 | |
I'll do it know. You're doing a mint job, pal. | 0:09:47 | 0:09:50 | |
But that doesn't mean I'm not appreciative of what he does. | 0:09:50 | 0:09:54 | |
Despite his initial scepticism, | 0:09:54 | 0:09:56 | |
Terry seems to be putting some effort into the management exercise. | 0:09:56 | 0:10:00 | |
I just wanted to tell you that I love you. | 0:10:02 | 0:10:04 | |
Yes, I love you too. | 0:10:04 | 0:10:06 | |
And you know you do very good job here | 0:10:06 | 0:10:10 | |
and you always wear PPE equipment. | 0:10:10 | 0:10:12 | |
-Sunglasses. -He thinks he's taking the piss out of him. | 0:10:14 | 0:10:17 | |
-Thank you very much. -You're welcome. | 0:10:17 | 0:10:19 | |
Cheers. | 0:10:19 | 0:10:21 | |
How do you think that went? | 0:10:21 | 0:10:22 | |
I've got no problem with giving praise where it's due. | 0:10:22 | 0:10:26 | |
It means so much to these people. | 0:10:26 | 0:10:28 | |
-People like being appreciated. -Of course they do. -Including me. | 0:10:28 | 0:10:32 | |
Including me too! | 0:10:32 | 0:10:33 | |
-Yeah, I appreciate you. -Do you? -Yeah. | 0:10:33 | 0:10:37 | |
Shocked me. I'm just wondering what sort of pills he's been on. | 0:10:39 | 0:10:42 | |
Lyndsay might have slipped him a few in his brew or something. | 0:10:42 | 0:10:45 | |
Among those trying to make sense of what just happened is Terry's | 0:10:45 | 0:10:48 | |
oldest friend, Chris, who's known him since he was four years old. | 0:10:48 | 0:10:52 | |
This new management consultant probably has his work cut out | 0:10:52 | 0:10:56 | |
with Terry because he's set in his ways. | 0:10:56 | 0:10:58 | |
Can a leopard change its spots? Yeah, if you skin it and dye it. | 0:10:58 | 0:11:03 | |
And before the day is out, there are more surprises. | 0:11:03 | 0:11:06 | |
Management consultant Christopher has left Terry with one more | 0:11:06 | 0:11:10 | |
task - to get his new supervisors involved in decision making. | 0:11:10 | 0:11:15 | |
How do you feel the last few weeks have gone? | 0:11:15 | 0:11:18 | |
Well, it's just not just something I'd ask. | 0:11:18 | 0:11:20 | |
I'd never say things like this, but I am willing to give it a try. | 0:11:20 | 0:11:25 | |
First in is Chris. | 0:11:25 | 0:11:27 | |
In the ten years they've worked in the yard, | 0:11:27 | 0:11:29 | |
this is the first time they've sat in an office together. | 0:11:29 | 0:11:31 | |
Has he taught you anything, this management consultant? | 0:11:31 | 0:11:35 | |
It's taught me that it's hard work. | 0:11:35 | 0:11:37 | |
-I'm sick of it. I'd rather be in the yard. -I bet you would. | 0:11:37 | 0:11:41 | |
I bet you would. | 0:11:41 | 0:11:42 | |
So tell me about the areas where | 0:11:42 | 0:11:44 | |
you think you could do things differently? | 0:11:44 | 0:11:47 | |
One thing that bothers me is you say there's five of us up there | 0:11:47 | 0:11:50 | |
-but it's usually just me and Mo. -Yeah so the others are moving off? | 0:11:50 | 0:11:54 | |
Yeah, Joe's not been in. | 0:11:54 | 0:11:56 | |
So let me just... Lads moving off jobs, yeah? | 0:11:56 | 0:12:00 | |
You've got to bring your own team together, haven't you? | 0:12:00 | 0:12:03 | |
-You've got to treat it as your area. -Yeah, yeah. | 0:12:03 | 0:12:06 | |
Where do you see your strengths? | 0:12:06 | 0:12:08 | |
It's a bit deep, that, for you! | 0:12:08 | 0:12:11 | |
I'm just a grafter. Give me a job and I'll get on with it, | 0:12:13 | 0:12:16 | |
know what I mean? | 0:12:16 | 0:12:17 | |
He's trying out his new management techniques. I think. | 0:12:17 | 0:12:20 | |
Instead of shouting, he's finding out what we want, | 0:12:20 | 0:12:23 | |
which is a good thing. | 0:12:23 | 0:12:24 | |
As the afternoon goes on... | 0:12:26 | 0:12:27 | |
Who's the next victim? | 0:12:27 | 0:12:28 | |
..the lads are getting to see a new side to the boss they've | 0:12:28 | 0:12:31 | |
known for years. | 0:12:31 | 0:12:33 | |
Where do you feel you might need my support? | 0:12:33 | 0:12:35 | |
Is there anything you need to bring to my attention that you | 0:12:35 | 0:12:39 | |
would do different? | 0:12:39 | 0:12:40 | |
Considering I've been here, like, seven years on and off, | 0:12:40 | 0:12:43 | |
it went really well. I'm absolutely glad that we had it. | 0:12:43 | 0:12:46 | |
We should have had it at the beginning. | 0:12:46 | 0:12:48 | |
He is out of his comfort zone, 100%, | 0:12:48 | 0:12:51 | |
and the reaction from the lads were like, is this some sort of joke? | 0:12:51 | 0:12:56 | |
You know a cat with gloves on will catch no mice. | 0:12:56 | 0:12:59 | |
What are we talking about now? | 0:13:01 | 0:13:03 | |
The management consultant, if I'm honest with you, I could throttle | 0:13:03 | 0:13:06 | |
him because I want to be in t' yard but I'm here, | 0:13:06 | 0:13:11 | |
but there's got to be a transition where I'm dragged kicking | 0:13:11 | 0:13:14 | |
and screaming into the 21st century. Know what I mean? | 0:13:14 | 0:13:18 | |
There's tough competition in the local area, | 0:13:24 | 0:13:26 | |
with dozens of scrapyards concentrated in just a few miles. | 0:13:26 | 0:13:29 | |
Are you all right, Chris? | 0:13:29 | 0:13:32 | |
But one week after the management consultant's visit, | 0:13:32 | 0:13:34 | |
it seems Terry and Lyndsay's dream of seeing their yard | 0:13:34 | 0:13:37 | |
running at its best may finally be within reach. | 0:13:37 | 0:13:41 | |
Show Mick exactly what you need. | 0:13:41 | 0:13:42 | |
The supervisors are taking on more responsibility. | 0:13:42 | 0:13:46 | |
Anything in that shed, there, don't touch that. | 0:13:46 | 0:13:48 | |
-We'll sort it afterwards. -No worries. | 0:13:48 | 0:13:51 | |
The yard is clean and tidy... | 0:13:51 | 0:13:53 | |
and the boss is a happy man. | 0:13:53 | 0:13:54 | |
Best job in the yard. | 0:13:56 | 0:13:59 | |
I'm happy to see them with the PPE equipment on. | 0:13:59 | 0:14:02 | |
Very good, Georgie. Very good. | 0:14:02 | 0:14:04 | |
You know what? I've been going through staff | 0:14:06 | 0:14:09 | |
and the majority of you, I've not got a problem with. | 0:14:09 | 0:14:12 | |
I don't understand sometimes why we seem to be struggling. | 0:14:12 | 0:14:16 | |
It's ticking over nicely. | 0:14:16 | 0:14:18 | |
He's chilled out a lot, hasn't he? He knows that everything's | 0:14:18 | 0:14:22 | |
in place, health and safety's in place, | 0:14:22 | 0:14:24 | |
so it's a big weight off his mind, isn't it? | 0:14:24 | 0:14:28 | |
You can go up to him and have a laugh with him now. | 0:14:28 | 0:14:30 | |
But just as the yard's beginning to run more professionally, | 0:14:33 | 0:14:36 | |
an unusual delivery has arrived for sales manager Lee, | 0:14:36 | 0:14:39 | |
courtesy of some of his mates from the neighbouring scrapyard. | 0:14:39 | 0:14:43 | |
-I've got some chocolate here if you want it. -Oh, do I! | 0:14:45 | 0:14:48 | |
Bloody hell! What happened there? | 0:14:52 | 0:14:54 | |
Look at them! | 0:14:59 | 0:15:01 | |
It seems the local competition have decided it's | 0:15:01 | 0:15:03 | |
time for a practical joke. | 0:15:03 | 0:15:05 | |
Bastards! | 0:15:05 | 0:15:06 | |
They've all got masks on and everything, look at them! | 0:15:08 | 0:15:11 | |
Ah, look at it, Jemma! | 0:15:13 | 0:15:16 | |
-That's bad! Can't even see. -You can't even see! | 0:15:16 | 0:15:19 | |
Fucking bastards! | 0:15:22 | 0:15:24 | |
Oh, it's horrendous. | 0:15:26 | 0:15:28 | |
Michele, we got to get in here sorted. Look at my car! | 0:15:28 | 0:15:31 | |
She was just thinking, I've cleaned my car! | 0:15:31 | 0:15:34 | |
Our friends have decided to come down and ambush us | 0:15:36 | 0:15:39 | |
with fire extinguishers today. | 0:15:39 | 0:15:40 | |
So it's fair enough. I'm going to stay calm. | 0:15:40 | 0:15:44 | |
Going to use this instead of them. | 0:15:44 | 0:15:47 | |
It's all right. | 0:15:47 | 0:15:48 | |
They might have won the battle today but they won't win the war. | 0:15:48 | 0:15:51 | |
That's a fact. A fact. | 0:15:51 | 0:15:53 | |
Got to be something better than this. | 0:15:56 | 0:15:58 | |
A manure spreader would be an excellent way to pay them back. | 0:15:58 | 0:16:04 | |
With hours of cleaning ahead to get the yard back up to scratch, | 0:16:04 | 0:16:07 | |
Terry's new professional regime is about to suffer | 0:16:07 | 0:16:10 | |
a far more serious setback. | 0:16:10 | 0:16:11 | |
What you looking for? | 0:16:13 | 0:16:15 | |
Alcohol, beer. | 0:16:15 | 0:16:17 | |
I've had a tip off that one of the employees is | 0:16:18 | 0:16:22 | |
actually drinking alcohol on site, | 0:16:22 | 0:16:25 | |
so now I'm trying to find the lager. | 0:16:25 | 0:16:27 | |
Can't find any! | 0:16:29 | 0:16:31 | |
In one of the coats is two cans of empty cans of beer, | 0:16:34 | 0:16:38 | |
that are squashed together and it's Chris' coat. | 0:16:38 | 0:16:41 | |
A year ago, Terry sacked his old friend Chris | 0:16:41 | 0:16:44 | |
for drinking on the job. | 0:16:44 | 0:16:46 | |
But he took him back for the sake of their friendship. | 0:16:46 | 0:16:50 | |
What's going on now? | 0:16:50 | 0:16:51 | |
I were told that Chris were drinking lager | 0:16:51 | 0:16:53 | |
and he's been hiding it in de-pollution. | 0:16:53 | 0:16:55 | |
No, no, not again, mate, no. | 0:16:55 | 0:16:57 | |
One of the coats has got empty cans in the pocket. | 0:16:57 | 0:16:59 | |
Why would there be empty cans of beer on site? | 0:16:59 | 0:17:03 | |
Last time Terry caught Chris drinking, | 0:17:03 | 0:17:05 | |
it was a difficult moment for their friendship. | 0:17:05 | 0:17:08 | |
But this time, it's a test of whether Terry can really | 0:17:08 | 0:17:11 | |
change the way he's always run the yard. | 0:17:11 | 0:17:14 | |
Sorry, mate. I didn't want to go looking, I really didn't, | 0:17:14 | 0:17:17 | |
but, you know, I can't have somebody on site that's drunk. | 0:17:17 | 0:17:21 | |
If you was to breathalyse him and put him in a car... | 0:17:21 | 0:17:23 | |
-Can we do that now? -Breathalyse him? -Yeah. -You'd need a kit. | 0:17:23 | 0:17:27 | |
-Can we get one, quick? -I think you can get them from the chemist. | 0:17:27 | 0:17:30 | |
-Can we get one quick and I'll just do it now. -OK. | 0:17:30 | 0:17:33 | |
That'll sort it. | 0:17:33 | 0:17:35 | |
Spending time in the office, I'm not feeling very, like, motivated. | 0:17:35 | 0:17:42 | |
No, motivated is the wrong word. Aggressive, sort of thing. | 0:17:42 | 0:17:46 | |
I just don't feel like going up to Chris and losing my rag with him. | 0:17:46 | 0:17:50 | |
But I really could lose my rag with him! | 0:17:50 | 0:17:53 | |
Let's just have him in and let's see what his side of the story is. | 0:17:53 | 0:17:57 | |
-Disgrace. -I know, it's terrible. | 0:17:57 | 0:18:00 | |
Health and safety will have a field day. | 0:18:00 | 0:18:03 | |
That is dangerous, seriously. | 0:18:03 | 0:18:05 | |
It stops people from breathing. Look at the state. | 0:18:05 | 0:18:07 | |
Yeah, I know it's a mess, proper mess, but what can you do? | 0:18:07 | 0:18:10 | |
I think Chris has got a bit of dust in his throat | 0:18:10 | 0:18:13 | |
because he's been wanting to wash it down with a bit of beer. | 0:18:13 | 0:18:16 | |
-He's not been drinking, has he? -Yeah. -Ah! | 0:18:16 | 0:18:20 | |
See, there's always something, isn't there? | 0:18:20 | 0:18:23 | |
I'm going to do an engine fit anyway. | 0:18:25 | 0:18:27 | |
Going to do an engine fit, not a cylinder head fit. | 0:18:29 | 0:18:32 | |
Do you think I have time for this? | 0:18:32 | 0:18:34 | |
Seems like a laugh to you all the time. | 0:18:34 | 0:18:37 | |
-Not a laugh. -It's not a laugh, you're right. | 0:18:37 | 0:18:40 | |
It's not a laugh losing your job, is it? | 0:18:40 | 0:18:44 | |
You blow into that. Blow it right up. | 0:18:44 | 0:18:48 | |
Till it's fully inflated. | 0:18:50 | 0:18:52 | |
-Have you been drinking on job? -No. | 0:18:57 | 0:18:59 | |
So you're going to lie about it. | 0:18:59 | 0:19:01 | |
I'm not going to lie about it, I've not. | 0:19:01 | 0:19:03 | |
Why were empty beer tins in your pocket? | 0:19:03 | 0:19:06 | |
-What does that mean? -Just left it there. | 0:19:06 | 0:19:08 | |
-What does that mean? -Just left it there. | 0:19:08 | 0:19:10 | |
Put it this way, right, if you lie about it now, you will go. | 0:19:10 | 0:19:13 | |
If you go, you will never, ever come back, ever. | 0:19:13 | 0:19:16 | |
You can see you're on something. | 0:19:16 | 0:19:17 | |
What the fucking hell's wrong with you? | 0:19:17 | 0:19:20 | |
That's over already. You can see it's over. | 0:19:20 | 0:19:23 | |
-I don't think you want the job, do you? -Yeah, course I want a job. | 0:19:23 | 0:19:27 | |
No, you don't. I'm still on the hook with health and safety | 0:19:27 | 0:19:31 | |
and you're doing this. What happens if you kill someone, my son? | 0:19:31 | 0:19:34 | |
Anyone? What about if you kill yourself? | 0:19:34 | 0:19:37 | |
-Just leave the premises, Chris. -All right. -That's it. | 0:19:39 | 0:19:42 | |
Listen, when you do come in, make sure you're sober. | 0:19:42 | 0:19:46 | |
That's all I've got to say to you. I'm disgusted, | 0:19:46 | 0:19:49 | |
-I'm absolutely pissed off. -All right. | 0:19:50 | 0:19:52 | |
-Did you breathalyse him. -Yeah. -And what did that say? | 0:20:09 | 0:20:12 | |
-Well over. -That's terrible. | 0:20:12 | 0:20:14 | |
It's like he's coming in work drunk. That's not right. | 0:20:14 | 0:20:17 | |
For him to do that, he's got a serious problem. | 0:20:17 | 0:20:20 | |
I'll look into trying to help him out then. I wouldn't give up on him. | 0:20:20 | 0:20:24 | |
I've not sacked him, he should have been sacked | 0:20:24 | 0:20:26 | |
with foot up his backside. | 0:20:26 | 0:20:27 | |
Unusually for Terry, he's decided to ask for advice | 0:20:30 | 0:20:33 | |
from the man who, a few days ago, he said couldn't teach him anything. | 0:20:33 | 0:20:37 | |
One of the lads, for the second time, has been caught drinking | 0:20:38 | 0:20:45 | |
on site. We breathalysed him, proved to be double the legal limit. | 0:20:45 | 0:20:52 | |
In every respect, you would be well within your rights to | 0:20:52 | 0:20:55 | |
dismiss him for gross misconduct. | 0:20:55 | 0:20:57 | |
You can't just turn your back on people, | 0:20:57 | 0:20:59 | |
people I've known for the majority, most of my life. | 0:20:59 | 0:21:03 | |
He's been here over ten years. | 0:21:03 | 0:21:07 | |
He knows me and he knows the job. | 0:21:07 | 0:21:10 | |
Put him on the street, what's he going to do? | 0:21:10 | 0:21:14 | |
I've dealt with situations where people at work have this problem | 0:21:14 | 0:21:18 | |
time and time again and it's a really difficult problem. | 0:21:18 | 0:21:21 | |
What I would suggest, Terry, is first of all you communicate to all | 0:21:21 | 0:21:25 | |
the workforce that you will introduce random breath testing | 0:21:25 | 0:21:30 | |
so if people do come into work after drinking from five o'clock | 0:21:30 | 0:21:35 | |
to five o'clock in the morning and they're still under the influence, | 0:21:35 | 0:21:38 | |
you can just go that route and I could draft you something | 0:21:38 | 0:21:43 | |
that you could send out. | 0:21:43 | 0:21:44 | |
The old me in the yard and him smirking at me like that, | 0:22:00 | 0:22:07 | |
I think I would have ended up going for him, so I feel... | 0:22:07 | 0:22:12 | |
I feel a bit... I don't know the right word. | 0:22:12 | 0:22:15 | |
..satisfied today that I managed to hold myself back. | 0:22:15 | 0:22:18 | |
But having said that, let's see if he turns in tomorrow. | 0:22:18 | 0:22:20 | |
There's a right good chance that he might not. He's not been sacked. | 0:22:20 | 0:22:24 | |
Over the next few days, new systems are being brought in to the yard. | 0:22:28 | 0:22:32 | |
Right, Coxy! I've got a little bit of a read here for ya. | 0:22:32 | 0:22:35 | |
Drugs and alcohol policy. Random tests, so you could get picked. | 0:22:35 | 0:22:41 | |
All right. I can do that any time. | 0:22:41 | 0:22:44 | |
Chris has been coming in for work | 0:22:44 | 0:22:46 | |
and there have been no further incidents. | 0:22:46 | 0:22:50 | |
Chris, I need you to read through that, yeah, get in all in your | 0:22:50 | 0:22:52 | |
head so you know what's going on. Need to make sure you're all right. | 0:22:52 | 0:22:55 | |
You OK with it? Yeah? Happy days. | 0:22:55 | 0:22:58 | |
And with his newly-motivated team working hard, | 0:22:58 | 0:23:01 | |
the management consultant's techniques are already delivering | 0:23:01 | 0:23:04 | |
the dividends that Terry and Lyndsay have hoped for, and more. | 0:23:04 | 0:23:08 | |
Letting people just run around and do what they want and not get | 0:23:09 | 0:23:13 | |
involved has shown some good results as far as takings are concerned. | 0:23:13 | 0:23:17 | |
My role is definitely changing. | 0:23:21 | 0:23:23 | |
That's what I wanted in the first place. | 0:23:23 | 0:23:25 | |
I wanted to be able to back away, so summat must be working. | 0:23:25 | 0:23:29 | |
If they were only taking hundreds instead of thousands I'd be worried, | 0:23:29 | 0:23:32 | |
but they're not, they're doing all right and the atmosphere | 0:23:32 | 0:23:36 | |
is a hell of a lot more relaxed. | 0:23:36 | 0:23:38 | |
But despite all the yard's achievements, there's one | 0:23:38 | 0:23:41 | |
result for Terry that still has to come in. | 0:23:41 | 0:23:43 | |
I'm going to go and get Chris, now, because he's been drinking | 0:23:43 | 0:23:46 | |
in the past and we're doing random tests now. | 0:23:46 | 0:23:49 | |
I'm obviously going to grab him first. I'm not picking on him. | 0:23:49 | 0:23:52 | |
We need to know that he's clear and that he's safe to do the job. | 0:23:52 | 0:23:56 | |
Just hope he passes. | 0:23:56 | 0:23:58 | |
Right, Chris, come here, mate. I need you. | 0:23:58 | 0:24:01 | |
So you've done one of these before, so you know what's involved. | 0:24:04 | 0:24:08 | |
Who else you going to test, Dave? | 0:24:13 | 0:24:16 | |
-I'm going to do Lee. -What, today? | 0:24:16 | 0:24:18 | |
Yeah, and er, Mick McKenzie. | 0:24:18 | 0:24:23 | |
-Are you confident? -Yeah. | 0:24:25 | 0:24:27 | |
Yeah? It's not changing at all, I don't think. Looking good. | 0:24:27 | 0:24:32 | |
Yep, you're all clear, Chris. | 0:24:34 | 0:24:37 | |
Thank you. First test I've ever passed. | 0:24:37 | 0:24:40 | |
Is it? Oh, no! | 0:24:40 | 0:24:42 | |
Right, yeah, so you got to remember | 0:24:42 | 0:24:43 | |
we could be doing these at any point, random. | 0:24:43 | 0:24:46 | |
I love you, me. I don't want anything to happen to you. | 0:24:46 | 0:24:51 | |
-OK. -All right. Nice one, Dave. -Thank you, Chris. | 0:24:51 | 0:24:53 | |
See you later, pal. | 0:24:53 | 0:24:55 | |
I was gutted last time because I failed, | 0:24:56 | 0:24:59 | |
obviously, because I got my wages docked and I had to go home. | 0:24:59 | 0:25:03 | |
Me own fault, so...what can I do? I'm going to a counsellor now. | 0:25:03 | 0:25:10 | |
-INTERVIEWER: -Counsellor for what? -Drinking. -Really? -Yes. | 0:25:10 | 0:25:14 | |
-So you better go. -So I better go! All right. Thanks a lot. | 0:25:16 | 0:25:20 | |
He's passed. | 0:25:22 | 0:25:24 | |
Bloody hell! | 0:25:24 | 0:25:25 | |
Yeah, so, it's good, it's good, first one out the way. | 0:25:25 | 0:25:29 | |
He's actually, of his own accord, started to take counselling as well. | 0:25:31 | 0:25:35 | |
It can only be good. | 0:25:35 | 0:25:38 | |
A really good, positive move in the right direction. | 0:25:38 | 0:25:43 | |
The yard is becoming the professional business that | 0:25:55 | 0:25:58 | |
Terry and Lyndsay have been working towards. | 0:25:58 | 0:26:00 | |
But for it to become Terry's dream yard, it can't get too serious. | 0:26:00 | 0:26:04 | |
We've got some...smoke grenades. | 0:26:05 | 0:26:08 | |
Terry's decided it's time to pay a visit to the neighbouring yard. | 0:26:10 | 0:26:14 | |
Quite loud that, isn't it? | 0:26:14 | 0:26:16 | |
SIRENS | 0:26:16 | 0:26:17 | |
Oh, they're here. Here already. | 0:26:17 | 0:26:20 | |
-Repercussion time! -What are they? | 0:26:20 | 0:26:23 | |
-Hand grenades. Do you want one? -No, I don't! -Why? | 0:26:23 | 0:26:26 | |
He's having it royal today, Lynds! | 0:26:27 | 0:26:29 | |
Health and safety won't be happy about that. | 0:26:29 | 0:26:31 | |
Listen, Lyndsay. They've got their equipment, | 0:26:31 | 0:26:33 | |
they have all been supplied with equipment, they know we're coming. | 0:26:33 | 0:26:36 | |
-They know you're coming? -Yeah, they know we're coming. | 0:26:36 | 0:26:39 | |
-What's the point then? -Just, when. | 0:26:39 | 0:26:41 | |
You'd be better off having a pillow fight or something where all | 0:26:41 | 0:26:45 | |
the feathers come out. | 0:26:45 | 0:26:47 | |
You can't have any fun with health and safety, Terry, you know that. | 0:26:47 | 0:26:50 | |
Bloody health and safety, I'm sick of them. | 0:26:50 | 0:26:52 | |
I think what I need to do is nip down there | 0:26:52 | 0:26:54 | |
and pop one of them through letterbox. | 0:26:54 | 0:26:57 | |
-Is this a paint grenade, yeah? -Yeah. | 0:26:57 | 0:26:59 | |
What do you do with it? | 0:26:59 | 0:27:00 | |
Pillow in one hand, that in the other and start whacking | 0:27:00 | 0:27:03 | |
-them with pillow. -Are we going? -Yeah, I'm feeling excited now. | 0:27:03 | 0:27:07 | |
Just ready to get stuck in and, you know, give 'em what for, as it were. | 0:27:07 | 0:27:13 | |
Some of the ideas that the management consultant put | 0:27:13 | 0:27:15 | |
over are working now. But there's something missing. | 0:27:15 | 0:27:18 | |
Got to bring some fun back into the yard, haven't I, really? | 0:27:18 | 0:27:22 | |
-Oh, shit! -Where you going? | 0:27:22 | 0:27:25 | |
Come here, you. | 0:27:25 | 0:27:27 | |
MUSIC: 9th Symphony, 4th Movement by Beethoven | 0:27:27 | 0:27:30 | |
Got some fireworks! | 0:27:44 | 0:27:46 | |
We're square. | 0:27:48 | 0:27:50 | |
That went exactly to plan! | 0:27:51 | 0:27:52 | |
Flipping Venice? They have floods, you know. | 0:28:00 | 0:28:02 | |
They have floods four times a year. | 0:28:02 | 0:28:05 | |
I'm not unduly concerned with leaving the yard and going to Italy. | 0:28:05 | 0:28:10 | |
I think they're playing tig. | 0:28:10 | 0:28:12 | |
Oh, my God. I can't stress how much we need sales today. | 0:28:12 | 0:28:15 | |
Can everybody stop playing and get back to work? | 0:28:15 | 0:28:17 | |
How do you say scrap metal in Italian? | 0:28:17 | 0:28:19 | |
Rottame. | 0:28:19 | 0:28:21 | |
Get your stuff, get out the yard, get out! | 0:28:21 | 0:28:24 | |
I would never, ever want to do this with anyone else but you. | 0:28:24 | 0:28:27 | |
The system has just gone out the window. | 0:28:27 | 0:28:29 |