Stacey Dooley finds out what life is like for the thousands of Spanish workers who serve, police and clear up after British tourists staying in Magaluf.
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'Every summer, thousands of young Brits travel to Magaluf in Majorca.
'Not so much for the sun... but for what happens when the sun goes down.'
This programme contains some strong language and some scenes which some viewers might find upsetting
'I'm Stacey Dooley, and tonight,
'I discover the darker side of this notoriously wild resort.'
'I'm going to work with the people who deal with the chaos in Magaluf,
'day in and day out.'
Hello, you're talking to the police.
Oh, nice, nice, nice!
Eh, eh, eh, eh, eh! Eh!
'can I uncover what's really going on in this party paradise?'
But the atmosphere here is horrible, people are telling us to F off.
'It's a story we've never seen before.'
It's the volume that some people are consuming that is causing
'From the crime...
You should be able to walk home without having
everything stolen off you.
Girls, come and speak to me!
These girls have got free rein.
They're going around mugging vulnerable people.
'..To the tourists who don't make at home.'
The rooms, the mess, the sperm on the windows.
That's all grim, but actually, people are dying here.
'A short hop on a plane,
'Magaluf has become a go-to destination for young Brits.
'You can do it on a budget,
'it's hot and it's made for people who like to party.
'So here I am. I've made it.
'I'm in Magaluf on the Spanish island of Majorca.
'I've decided to come here, like so many other British people do.
'I think there's millions of holidaymakers every single year.'
I can imagine my time spent here is going to be very different to
that of the typical 25-year-old holidaymaker.
I've come to see the other side of Magaluf.
So what's it like to work here, to live here, day in, day out?
'A mecca for first-time holidaymakers, stags and hens,
'Magaluf now holds one of the worst reputations for binge drinking.'
So far, I've just walked down the strip.
There's a Union Jack flags everywhere.
Everyone's boozed, everyone's eating pizzas and kebabs.
It's like being down the wine bars in Luton.
'Walking along the beach,
'it's hard not to notice that the bars are already full.
'Cheap alcohol is on offer everywhere,
'and everyone looks like they're either nursing a hangover
'or already completely trollied.'
There's all-you-can-drink, there's sangria, beer. Get wrecked!
I've just come off and I look like this!
And how many hours were you on the booze cruise?
-About three hours!
-About three hours?
So you guys have been taking full advantage of the free bar?
All you can drink? Drink, drink, drink?
The sun's out, your boobs have been out, your willy's out.
You're on holiday!
I mean, you literally couldn't script it here.
You hear "Magaluf, Shagaluf."
Everyone is on such a different level to anywhere else that I've
And that's in the day! So you can imagine they're quite tame.
You know, they're quite reserved in the day.
Soon as the sun goes down, they all go out to play,
and I just can't wait to see it for myself.
So here I am.
I'm in the main strip, Punta Ballena, as the locals call it.
Other people call it Psycho Alley, I've been told.
'With over 200 bars in Magaluf, competition is fierce.
'Every bar employs a promoter to offer tourists on the street more
'cheap, or even free, booze.
'The deals are endless.'
We can do discounts, we take people in for free,
stags and hen groups, the stag or the hen will go in for free entry.
And what about drinks and stuff like that? Is there a deal?
It's a free bar all night till 6am in the morning.
Talk me through this. What is this?
-We asked for the strongest drink they had.
-That's a jug.
-And that was that.
-That's a jug, no?
-That's a jug, yeah.
-And what is it?
What's it tastes like?
It tastes like orange, but it's meant to have, like, vodka...
-I think it's a Sex on the Beach.
-They just throw everything in?
And how much do you have to pay for drinks?
On the strip, five euros for a shot, two drinks and a jug.
'In order to compete with the bars, clubs in Magaluf charge a fee
'at the door, entitling ticket holders to a free,
'unlimited bar all night.
'For the equivalent of £20-30,
'people can drink as much as they want for up to eight hours.'
Absolute carnage! Everyone's totally boozed.
They leave their minds at home,
they leave any common sense on the kitchen table.
They come here and they just absolutely go for it.
It's nearly twenty to five, and I'm off to bed.
Grandma Dooley can't keep up!
This lot are carrying on.
Without question, tonight has shown me why people are drawn to Magaluf.
ALL: Magaluf, Magaluf, Shagaluf, Shagaluf, Shagaluf, Shagaluf!
'My first day in Magaluf was quite an eye-opener.
'But from tonight, I start working in the resort.
'My first job is right on the front line, in one of its bars.'
You know what the thing I find really interesting about here?
It's almost like a frantic panic. It's like a rush, like,
"I've got to drink as much drink as I possibly can because it's free."
Whereas in Ibiza and other parts of Spain, everything's pricey.
So you kind of pace yourself.
It's a very different mentality here, and I think that's been
created by the workers, the promoters,
the bars, the club owners.
And of course, we've come over here and reacted to it, you know.
We lap it up.
So I think I'll probably see more of that tonight.
That's me, ready.
The hair's out, the lippie's on, I've got me
cut-offs on cos all the girls were wearing these yesterday.
All Magalufed up!
"35 euros, darling! Come on, come on! What you drinking?
"Seven-and-a-half hours' free bar. Come in!"
That's what they do. I'm off. I'm off for work!
'I'll be working in a bar that's part of a chain of clubs
'on the strip.
'My shift starts at 9.30
'and finishes when the bar closes at 4am.'
Damian normally uses number one.
So if you use number two, that's up here.
-OK. So tell me about the drinks, Helen.
-Right. All your local mixers are here.
-Is that the vodka?
-Yes, this is our local vodka.
-What is this? Is it Spanish?
Yeah, it's our cheap vodka. Tastes really nice as well(!)
-Gives you a sore throat!
-Gives you a sore throat?
-We don't have measures. It's just all free pour.
-Are you joking?!
That's probably why they all get so drunk!
'Free pouring in Magaluf means one drink here can equal two or
'three back in the UK.
'But for some, size is everything.'
It's going to be...
Have you opened the bar yet?
..One of the biggest fish bowls I've ever seen!
'This giant cocktail contains half a litre of vodka
'and half a litre of schnapps.'
-That's not enough, is it?
I could never, ever, ever drink anything like this.
-I'd be really, really poorly. Could you drink this?
-How big are the groups that you sell these to?
-At least four people.
'This fish bowl has enough alcohol to make 24 individual cocktails.'
I actually feel quite irresponsible, giving them this.
Let's put more straws in so they don't...
The idea is tonight, that the people will pay 25 euros for a wristband.
And that wristband means you're allowed to drink
unlimited amounts of drink for seven-and-a-half hours.
And there's separate bar crawls that are on a completely different
And they'll pay two euros per drink.
But ultimately, the idea is it's all very, very cheap.
And if it's not cheap, it's free.
And that does make you wonder, "How are you able to run a business
"when you're giving so much stuff away?"
'Almost 100 people turn up on an organised bar crawl.
'They've paid 30 euros each for five hours of drinking.
'And with plenty of free shots along the way,
'I was about to see first-hand just how crazy things could get.'
'Part of the attraction of these regular bar crawls
'are the sexually explicit drinking games they play
'in each of the five bars they visit.'
'I was really shocked when I discovered what these complete
'strangers were just about to do to each other.'
'I was stunned by what I'd seen, and wanted to talk to the two guys
'who make their living running the bar crawl.'
-Are you responsible?
-Yeah, well, we are.
If someone's too drunk, yeah, we look after them.
As you've seen there, get them absolutely wasted at the strip,
drop them off, take them to the club.
I can't believe I've just seen two girls give two lads a blow job.
-Does that happen all the time?
-You know the reputation, of course.
-It happens every time.
-We just encourage it.
-So it's different rules out here?
-There aren't any rules.
-You can't do things like that back home.
Out here, everything's more lenient.
So you can get away with stuff like this.
The first reaction is to kill yourself laughing,
and then you think, "That's someone's baby,
"that's someone's sister.
"How much has she had to drink? Is she wanting to do this?
"Is she feeling pressured?"
Just the amount of drink that is being thrown at some of these
kids, and some of them are just 18.
It's just endless. You can drink yourself into oblivion.
I've not enjoyed it tonight. Last night was great fun.
Tonight, it just feels a bit...
..darker. It feels a bit more irresponsible.
Perhaps Magaluf has taken it to a level that no-one else has.
'After my night at work, I had some questions.
'So I arranged to meet the general director of the bar, Alvaro Reyes.'
Can you see the link
between drinking for seven-and-a-half hours and problems?
When they have the free bar all night,
they don't have to rush drink.
So what I'm going to do is drink it like normal because it go all night.
But they don't drink like normal here, do they? That's the thing.
-To be honest...
-When I see them, it's like a panic.
It's like a frenzy, like, "drink, drink, drink, drink, drink!"
Wouldn't it be better for your business
if you were able to charge a bit more?
Maybe they wouldn't get as hammered
and there wouldn't be as many problems.
To be honest, the system works.
And also, you must compete with all these all-inclusive hotels.
While they let the people drinking and eating for free till 12,
half past twelve, so you have to change, you know?
'Alvaro says he's forced by the competition to offer a free bar,
'but what really concerned me
'were the sexually explicit drinking games happening in his bar.'
I guess my question is, is that OK? Are you happy for that to go on?
Nobody's forcing you to do silly things like that.
-Are they encouraging you?
-All depends on your behaviour.
All depends what you're being teaching at home.
I don't think any normal girl is going to do things like that.
What about if she's been drinking for seven-and-a-half hours?
If everything I do in my life wrong, the excuse is going to be,
"I'm sorry because I was drunk"? And then?
-That will be the answer for everything.
"I'm sorry I was drunk."
'From talking to Alvaro, it seems the cut-throat competition will
'make it hard for anything to change.
'But does more business for the bars mean trouble for everyone else?
'It's Friday night in Magaluf, and the Punta Ballena is heaving.
'On an average summer weekend,
'this 800-metre strip has an estimated 20,000 tourists.
'Mix with heat and excessive alcohol,
'and you've got the potential for one dangerous cocktail.
'Tonight, I will be going to work with the public ambulance service.'
From May through till about October time, a lot of their time,
a lot of their efforts and their resources, are spent in Magaluf.
Now in the summer, they're having to hire extra staff, just to try
and deal with the sheer volume of calls.
So I'm going to meet a man called Manu and trying to understand what
it's like working here on a typical summer night.
-Nice to meet you.
Thank you for agreeing to have me.
-Yeah, you're coming with me, you put this, all right?
-I wear this?
'This year in Magaluf, the public ambulance service have seen
'a disturbing increase in alcohol-related incidents.'
Tell me what the
typical things are that you'll get a call for on a summer night.
'Manu tells me it's not just guys fighting that's on the increase.'
'This year, Manu's also seen a rise in sexual abuse, especially rape.'
-..can be around 15 to 20 girls...
..who are calling and saying,
"I've been raped. I need you to come and help me."
Yes, this problem is more serious.
'His colleague Conchi describes one particular incident
'that continues to haunt her.'
And she's been drinking alcohol?
Her drink spiked, maybe?
These girls are so vulnerable. It's... It's scary.
It's scary to see how vulnerable people can get here, so quickly.
-Now a call for the emergency.
-One, two, three!
-If I hit that...
'And it's no surprise to Manu that we're heading to the Punta Ballena.'
So, what do the people in Palma do?
What are the other people that aren't in Punta Ballena do
if there's an emergency?
They have to wait?
'En route, our ambulance is flagged down.
'A young girl looks unconscious has been spotted alone outside a club.'
We just found her, she was here on her own...
No, we know nothing. Nothing.
'The girl responds and doesn't need medical assistance.'
'We continue on to our original call further up the strip.'
'On a busy summer night, Manu can attend to over 30 similar calls.'
'A young man is lying outside a bar.
'The police are already on scene
'to help control a rowdy crowd that's beginning to gather.'
You can't very well stop there.
So, it's the first call of the night for us to Punta Ballena.
It's really, really busy.
The young lad who's on the floor has just drank too much.
He's 20, his pal says it's his second night here on holiday.
He's been drinking shots, lots and lots and lots of beer,
he's just passed out.
He wasn't even responding at all when we first got here.
'Unlike the young girl, this guy's not responding.
'Manu must help him regain consciousness,
'or he'll have to take him to hospital.'
The atmosphere here is horrible. It's tense...
people are abusive, people are getting in the way of the ambulance,
people are telling us to F off,
people are giving us a hard time because we're here following Manu...
It's...it's a hard job.
'The young man is extremely drunk, but eventually comes round.'
'After having his vital signs checked,
'he doesn't need further treatment,
'leaving Manu and the ambulance free for another emergency.'
There's a fire?
'The fire is away from the strip, in a local village.
'We are the closest ambulance, so take the call.'
Of course it's amazing that we all come here every summer,
and it's a really great thing in lots of different ways, but...
on the flipside,
it seems to be costing the normal Spanish person
so much money to keep us here, to keep us safe.
Throughout the summer, every single ambulance is usually in Magaluf,
you know, sat in Punta Ballena,
helping all the tourists and helping everyone that's got really drunk.
So, I guess it's nice for him
to think that he is helping the locals as well sometimes,
and he has been able to come somewhere like this and do his bit.
..no, pero hay un senor que esta un poco nervioso...
-It's all right.
-No is necessary the ambulance.
The fire in the...in the chicken.
-Oh, a fire in the kitchen?
-In the ki...
In the kitchen.
There's a fire in the chicken!
Fuego en el pollo! HE LAUGHS
-In the kitchen!
-Chicken is "pollo."
'But our one moment of light relief is cut short
'as we're called back to the Punta Ballena.'
'En route, Manu tells me about the increase in the number of calls he's attended this year
'due to a craze called balconing.'
How many people...
every summer are doing this?
40, just this one summer?!
-There's been 40 falls from balconies?
How many of them 40 are dying?
When you tell me your stories
about people falling and people dying,
the strip doesn't look that appealing.
It doesn't look so fun. You know?
It's a tough gig, and I've definitely learnt that today.
I mean, people deserve to have wicked holidays,
but just spending time on the other side really opens your eyes
to a lot of things that would...
..completely go over your head.
No is broken. It's only for the...
No, no is broken.
No, it's only for the...
Manu's saying he's been doing this profession for 15 years
and this is the worst year he's seen so far.
You know, the violent behaviour, because of the drinking,
is on the rise.
More people have died this year.
You know, what starts out as an amazing holiday
with all the girls or all your lads...
..end with someone going home in a body bag. I mean, that's just...
No-one wants to talk about it, because you don't...
want to dampen the mood, but that's what happens.
Thousands of accidents happen on the streets of Magaluf,
but the danger doesn't end there.
After the bars close,
drunken tourists carry on the party back at their hotels,
creating a whole new recipe for disaster...
..and it's the people who clean up the aftermath of those parties
that I'm going to be working with today.
Hello. I'm Stacey.
-Sandra, nice to meet you.
-Yoli, nice to meet you.
How many rooms do you want me to clean today?
It just depends to you. How strong you see, you know?
Oh, really? They're bad?
A lot of stuff on the floor, a lot of rubbish...
What's the worst room that you've ever found?
What state has it been in?
A few weeks ago, we had one full of blood,
where something happened and it was just full of blood.
-The bed, the mattress...
-All over the bed, the sheets...?
-Yeah, yeah, yeah.
-Yeah, the mattress.
And it's normal for some of these rooms to be left in a real state?
It's a hotel for young people, mainly young people.
They come here just to party, to have fun.
Sometimes, out of control...
When something happens, you've got to get money from them,
and this is a bit stressful sometimes,
because you don't now how people are going to react.
Some people are very aggressive...
So, you know... And, as well, if they are drunk at the time, then...
'With most guests not being early risers,
'the rooms are only cleaned after people have checked out.'
I follow you?
Oh, my God! It smells a bit funny in here.
Oh, my gosh! Is that a condom?
Why do they have to blow it up? That is so grim!
There's hair hanging off it! There's hair!
I've never seen so much hair...
Oh, crisps and roll ups. That's disgusting!
No-one's suggesting we come on holiday
and give it a spring clean every morning.
It's just putting stuff in the bin, you know?
I don't mean to sound like an old square,
but do you leave your hotel like this?
Make-up all over the floor, look at that.
'Sandra's cleaned endless hotel rooms,
'but is still shocked at what she finds.'
Sperm on the windows?!
Dripping down the window?
'Both Sandra and Yoli earn just over 1,000 euros a month,
'for what seems to me a thankless task.'
The chairs, they take them and throw them off the balcony...? Si.
And that happens so much that you're having to number the furniture,
to know who's thrown it, what room it's come from?
So far this year, broken, ripped and burnt furniture
has cost the hotel over 7,000 euros,
but that's only the tip of a much more serious problem.
They go from this balcony to that balcony, to that balcony...? Si.
And people fall?
That way? That room?
The rooms, the mess, the...
the sperm on the windows, the ketchup thrown everywhere,
the vomit, the chicken and chips in the bed...
that's all...grim, but, actually...
..people are dying here.
'It's not known if, or how much, the girl had been drinking,
'and the hotel was not at fault.
'Similar deaths are happening all over Magaluf.'
'It's not only devastating for the families,
'but has a huge impact on the people
'who have to deal with these accidents.'
'I'm returning to the hotel to meet Alex,
'who was on duty the night the young girl died.'
-Are you Alex?
-Alex, I'm Stacey.
-Nice to meet you.
-Nice to meet you, sir.
Thank you so, so much for agreeing to see me tonight.
-I really appreciate it.
'It's Alex's first season working in Magaluf,
'doing night shifts in the hotel,
'and that evening in May is one he won't forget.'
Now, it's easier to talk about it,
but that night was horrible.
You just see a girl falling and she just appeared from the nothing,
and the first two seconds, I was, like, thinking,
"Oh, they throw a chair, or..." I didn't...
I didn't realise it was a person.
Alex, will you talk me through what happened?
OK. I was just like...
-So, you're working here, right?
-Yeah, like always.
And I was just, like, going to the door to smoke a cigarette
and when I was like, I don't know, maybe it was around...
..like, here, I just saw something falling down and I was like,
as I told you, "Oh, a chair, or something..."
and when I was here, I saw the legs, and I was like, "Whoa."
And that's when I just went to her...
to see her, and she was...all mess.
And then I called the ambulance and everything, but it was too late.
The doctors say they die in the moment.
I think that's the worst thing you can see.
And how long had the two girls been in this hotel?
They just came here, leave the bags in the room, go out,
and when they come back like two, three hours later...
'On his shift, Alex is responsible for the safety
'of the 110 guests in the hotel.
'When they return from the strip after a heavy day's drinking,
'it becomes the toughest part of his job.'
-DISTANT SCREAMING AND SHOUTING
-Can you see something?
Fuck. I don't know if there's...
Please... Go into your room.
-Alex, was that her balcony?
-Yeah. MAN ON BALCONY:
-Where them guys are now, that's where she fell from?
Let's see what happens...
You've got to tell them to be careful.
-Do you have to do this a lot?
-Hello. Please be careful on your balcony.
-Because I saw you, like...
-You all right, son?
-and I don't want you to fall down.
-Aye, no, no, totally...
Come on, my son! You all right, buddy?
I'm fucked, eh? I'm fucked!
Careful on that balcony.
Aye, sorry. Honestly...
Listen to Alex.
I love you, baby!
-OK. Calm down, please.
-So, you have to do that every night in the summer?
Go and tell them to be careful on the balcony?
Yeah, because, I mean, if...
They normally like to stay on the balcony, and they like to be...
Because we have, like, two or three chairs on the balcony,
and they like to be there smoking and have the last drink, I guess.
The problem is, if they stand up...
Like, when you are drunk, maybe your body, like, moves a little bit.
Maybe you move too much and...
I don't want that to happen again. I think one time is enough.
Now, when I hear something, like, a big noise,
I'm, like, in tension...
like, to see what happens.
Maybe it's only a glass or some food they throw,
but if I heard something, like, really noise,
GIRL SCREAMS IN DISTANCE really, really big noise, I can get... Sorry.
It's them again.
-I feel uneasy.
-Can you turn the volume down, please?
OK, there are people trying to sleep.
MAN IN ROOM LAUGHS AND SHOUTS
Alex, you know, he's come to work, and I think people...
you know, they don't necessarily think about
how it affects the people who work here in Magaluf.
You know, these people, they're in that room...
PEOPLE ON BALCONY SCREAM AND SHOUT
-Oh, flipping hell!
-WOMAN ON BALCONY:
There you go again, look.
I mean, there's four people on that balcony now.
They're on the exactly the same balcony that that young girl was
when she fell off it.
Alex is out having a fag, and he panics, you can see him panicking.
He's been up to them twice already.
And you can just so easily see how it can go from...
..a wicked night to...
..you know, a tragedy. It's just a slip, isn't it?
It's just that one second. I mean, it's happened.
That's not me stood here trying to be really dramatic
and ruining everyone's holidays. It's happened.
In that room, on that balcony, it's happened.
It's happened this summer. It happened a couple of months ago.
'Alex's job is hard, but he believes it's made even harder
'when the guests drink to excess.'
If you're drunk, it's OK. The problem is if you are too drunk.
I think it's also because we have...
really, really young people.
Like from 18, 19 or 22, 23, and they love to drink.
For example, they can be screaming in the rooms
or throwing chairs from the balcony,
and you have to go to the rooms, talk to them,
and sometimes, they get really aggressive.
Be honest with me, Alex. You can tell me the truth.
Are you ever scared when you have to confront big lads,
-four, five boys?
-A lot of times.
Just a moment, sorry.
-God, we can't let that go!
We have to have our wits about us at all times!
He's got an incredibly tough job.
You know, when this hotel's in full swing, he's responsible...
..for 100 people.
Listen, please, can you keep it down?
Please. People are complaining and everything, OK? Thank you.
100 drunk people...
..who are difficult to handle.
I think it takes a certain type of person
to work in this type of hotel in Magaluf.
It's a constant battle to try and keep everything...
..ticking along nicely.
'This year, over 200 tourists have suffered unnatural deaths in Majorca,
'and I want to know how much of a part alcohol plays in the death toll.'
I'm meeting local pathologist Javier Alarcon to find out more.
-Hola, que tal? Como estas?
-Hola, como estas?
-Muy bien, tu?
How many tourists have died
because, you believe, they've drunk too much?
Yo creo que si que tiene que cambiar...
'In some autopsies, Javier tells me he's found people's alcohol levels
'to be ten times over the Spanish limit.'
It's the amount, it's the volume that some people are consuming
that is causing...
You know, you're dealing with 15, 16, 17-year-olds, sometimes.
How does that make you feel?
If excessive drinking wasn't popular in Magaluf, in Punta Ballena...
..would you be dealing with less people?
You think it will always exist?
Yeah, a bit of a reality check in there.
I guess Javier just confirmed, really,
that it's the excessive drinking that's playing a massive part
in the incidents that he's dealing with.
He said 80 to 90% have got large volumes of alcohol in their system.
You know, it's not necessarily the drink, it's not the place,
it's the amount,
it's the excessiveness that's causing problems.
You know, he's completely impartial, and he himself says,
"Yeah, things...things need to change."
'I've seen the effect alcohol has on tourists,
'but what effect does tourism have on the 4,500 residents
'who live and work in Magaluf all year round?'
'I've arranged to meet a local shop owner, Rene Nes.
'She's been living on the Punta Ballena almost 40 years.'
-How are you?
-Pleased to meet you.
-Pleasure to meet you.
-I hear that you have lived here for a very long time.
How has Magaluf changed, if it has?
The people are different.
We do want the families back, the families we used to have.
Whereas now, the youngsters will come over,
the only thing they like to do is drink, drink, drink, and be hooligans.
Obviously, we always want tourism here, but we don't want THIS tourism.
Tell me what it's like to live on Punta Ballena.
Well, in the summer, it's a hell,
and in the winter, it's paradise.
People started feeling comfortable just using the street as toilets.
Others will strip off completely
and they will have sex in front of everybody.
Where I live, there's a lot of kids,
there's a lot of, five, six, seven, eight, nine, ten, 11-year-old kids,
and they're not supposed to see that.
To me, lately, Magaluf seems the place without a law.
Rene goes on to say that the biggest worry for local residents
is that this type of tourism is causing a new wave of street crime.
The biggest problem is the prostitute on the street,
and even people who live here are scared of them.
The prostitutes are not prostitutes.
They are thieves.
-Are they prostitutes that steal, or...?
-No, they are just thieves.
-Yeah, they are pretending they are prostitutes,
but they are just after the money.
-So, the man thinks that he's going to get a service...?
..and then she'll take his things?
Anything he has in his pocket goes. Mobile, anything.
And have you seen this? You've seen this happen?
-Yes. Too often.
And everyone knows this is happening?
Oh, yeah. Even the police and Guardia Civil.
-This isn't just one prostitute...?
-No, it's a bunch. It's a group.
It's a known thing? A group?
Yeah, 20, 30...
I don't... I can't count them no more, there's too many.
So, they're coming here solely...
-..to rob from drunk British tourists?
'I wanted to see for myself how the prostitutes operated...'
'..and it's not long after midnight that the women begin to appear.'
There's been a couple of girls floating around
for the past half an hour, an hour,
and you can see, every time a drunk guy walks past,
they're are kind of approaching him...
'Local bar manager Daniel works close by
'and sees this all the time.'
Every night without fail, there's probably,
I don't know, between 20 and 30...
well, prostitutes/robbers, more like robbers...
between here and there.
Every drunk man that comes stumbling along,
two or three of them straight round him,
whether they proposition him to have sex or whatever,
or they're just straight, hands in pockets...
And has it got worse? Are there more muggings?
Yeah, I think it has. I think there's got more and more girls.
They are, like, tooled up and that. They cut people and stuff.
They're not just... They're violent.
You should be able to walk home safely
without having everything stolen off you.
There's the argument to be had though,
if they didn't get SO drunk, they wouldn't be as vulnerable?
In the UK, I can get plastered, fall asleep on a bench and wake up with everything.
What you want to happen? What you hope...?
What do you think needs to be done?
It needs to be sorted out, just to make it safe.
If I went and robbed someone, I'd get arrested for it.
But they do it night in, night out, and get away with it.
'Within minutes, I see the women picking out and following lone men.'
'I can't believe it when I see one of the women
'attempt to put her hand in a man's pocket.'
It's so obvious! I mean, it's...it's...
..it's blatantly obvious what they're doing.
They don't even try and hide it, that's the mad thing.
They do it in front of people.
I'd be so surprised if I ever got one of them girls to speak to me.
-She's pulling him!
What's going on, girls?!
We're just wondering why you keep chasing them guys?
Girls, come and speak to me!
Here we are.
Girls, talk to me!
Girls, come and have a chat with me!
Girls, where are you going?
Here we are, look.
WOMAN CRIES OUT
The two guys that work in the pub said to me,
"Come out here, come and have a look at this..."
..and I saw her pulling him, trying to get in his pockets.
I saw it with my own eyes.
'I hardly catch my breath when the girls are back.'
It's almost laughable,
but it does seem like these girls have got free rein.
They're going around mugging vulnerable people,
but it is a worry, it is a concern,
especially when you've got 18-year-old lads coming out here.
They're on their holidays, they're getting really boozed,
they've fell away from the crowds... It's totally going on.
It certainly makes you want to have a chat with the people up above,
and see if, (a) they know about it
and, (b) what they plan to do about it,
because tourism is the most important thing on this island.
So, surely, if you're happy enough to take all the tourists' money,
you have to...you have to be looking after these people
and making sure their safety is a priority
when they're on your island, when they're in Magaluf.
'I want to take this right to the top, but my first port of call
'are the people whose job it is to protect and serve.'
'I want to see how the local police cope with the violence
'and the crime on Magaluf's streets.'
'Tonight, I'll be working with two of Magaluf's finest,
'Pablo and Cisco.'
OK, so you've got your vest on, you got a gun there,
-All this is for back-up...
Punta Ballena, here we come!
Out with the police...
'The officers begin their nightly patrol of Magaluf.
'In the summer, there are six cars patrolling the strip every night.
'Each car deals with up to 40 calls.'
-When you're all told, "Oh, you going to Punta Ballena tonight..."
..do you know that you're in for a busy night?
-Yes, especially when it's weekend.
-And weekends in summertime?
-There is no weekend in summertime. Every day is a weekend.
Has there been an increase in alcohol-related incidents
for you guys this year?
Yes. Compared from other years.
The actual incidents that you're getting called out for,
because people have drunk too much alcohol, what are they?
An increase of fights, especially when there is not many ladies.
So, the guys are fighting, maybe.
Don't ask me why, but they decide to fight.
'They tell me, as the heat rises, so does the violence,
'and they can deal with up to ten fights on a hot summer night.'
How serious can the fights get?
Sometimes only a punch or a hit, or something like this,
-and sometimes with the bottles...
'For these police officers, violence is never far away,
'as we're soon called to defuse a brawl at a bar.'
Easy, easy, man. Easy, easy.
Busted for no reason!
INDISTINCT CHATTER, RADIO BEEPS
One of them just smacked me,
and then I had about 12 of them, like, fucking...
'The young man claims it was the bar staff who attacked him...'
He's calling me!
-Come with me. Come with me.
-OK, I'm coming with you. What?
'..but the bar's promoter has a different story.'
I was having a drink in a bar...
-..and somebody threw an ashtray at somebody.
'With no reliable witnesses, there's nothing more the police can do.'
-So, there's two very different stories?
-Two different stories.
So, where... Where do you go from here? Do you...?
'It's not just the Punta Ballena that keeps the police busy.'
There is a person laying down on the beach, dressed,
and it seems that he's unconscious.
'At night, Magaluf's beach is a dark and dangerous place.'
-Where is he, love?
-Just over there.
'This August in Magaluf, there were 300 reported robberies.'
'Many happen on its beaches.'
Hello, you're talking to the police.
Do we think that he could have already been robbed?
He has a wallet, and I think that nobody touched him.
-Oh, that's good!
-Nobody's stolen...has stolen anything.
Mister! Are you OK? Are you fine?
'Luckily, he's not been robbed,
'but it's immediately obvious he HAS been drinking
'and he's not out of danger.'
The worry is how vulnerable he is.
I mean, there's literally one, two, three of us stood around him,
-and he has absolutely no idea that we're even here.
-No, no, no.
What could have happened, realistically?
Give me your name, please...
-Junahata? That's not a name!
Mister! Hey, Mister, we're the police!
Oh, nice, nice, nice! Nice!
Mister, Mister, be quiet. Police. Police.
Which hotel do you stay?
Do you remember where is your hotel?
Je peux pas en anglais...
Right, listen. The...
OK, listen to me.
What you're going to do now is go outside the beach.
This boy is completely trollied. I mean...
he's in no fit state to string a sentence together.
I'm sure when you sign up as a policeman,
this isn't what you have in mind,
trying to get boozed people to talk to you,
because there's so many other things that need taking care of.
'After half an hour, the young man gave the police his name and hotel,
'but refused any further treatment and went on his way.'
'Returning to the car,
'Cisco points out some women he knows to be working as prostitutes.'
Is prostitution illegal here?
'They tell me that prostitution on the streets is not illegal.
'Their concern, like many of the residents in Magaluf,
'is the growing number of tourists
'being propositioned by the prostitutes and then being robbed.'
This is a new strategy of prostitution.
Prostitution is shown as a hook to later on commit a further crime.
-And that creates a new prototype of criminality.
'It's hard for the police to arrest the women.
'To do so, they need to catch them stealing,
'get a positive ID from the victim, who's often drunk,
'or catch them with stolen goods.'
'Pablo and Cisco regularly patrol streets away from the strip,
'knowing prostitutes get met by cars
'which they use to hide anything they may have stolen from tourists.'
I think they think he's their pimp,
because she was stood at the corner of the road waiting for someone
and now this guy has come down a dark road, away from the strip.
Can you please back him up, to tell him where was the lady hidden?
So, you're suspicious because the lady was hiding from you?
Yeah, totally. And this is the moment more important for us,
because it's the moment that she has all the...
If she's stolen something, she has it on her.
'Pablo found nothing in the car, so the driver was free to go.'
'As they searched the area for any suspected stolen goods,
'I take the opportunity to speak to the prostitute.'
What they are saying is that some of the prostitutes
are stealing and robbing.
I shouldn't believe them?
I'm not suggesting it's you...
'the police have identified approximately 200 prostitutes,
'many of whom they believe are stealing from tourists in Magaluf.'
'Her documents reveal she HAS been in trouble with the police before,
'and has a trial pending,
'but on this occasion, there has been no evidence of robbery.'
-Thank you for speaking to me.
'The woman is free to go.'
-So, it's not been a quiet night?
-No. It hasn't.
-This is a normal night for you?
-Yeah, it can be more.
How do you do it?
If you keep your mind to serve and protect, you'll have the solution.
The guys were saying to me that things seem to be getting worse.
They don't know what happened this summer,
but for some reason, they were just...
inundated with calls.
It's just so, so busy this year.
Way more than last year. Way more than previous years.
If it continues...going that way,
where are we going to be in two, three, four, five years?
'It's clear that most of the people I've met
'who work and live in Magaluf are not only stretched,
'but really worried about the rising problems.
'And as more and more tourists visit the Punta Ballena,
'they think it's only going to get worse.'
THEY SHOUT AND CHANT
'I want to find out what, or if anything,
'is being done about these issues.
'So, before I leave, I want to question the mayor, Manu Onieva.'
Do you recognise the problems that come with Punta Ballena?
I guess what I'm saying is, you are the mayor in charge of Magaluf,
so it's your responsibility to focus on the issues that need addressing,
and implement them changes.
So, why do you think people are dying sometimes?
Why do you think people are getting seriously, seriously injured?
Some girls are getting raped.
Why do you think these things are happening?
Do you think it's the cheap alcohol? The free bars?
What would you like to change,
and when do you plan on making that happen?
When might new laws be introduced that can make sure
things like this aren't happening so often?
I asked him three times what he thinks needs to change,
and he accepted that things did need to change
but he didn't tell me what they were,
or when the changes would be put in place. So...
Do I think if I come here next summer things will be the same?
Yes. Do I think we're going to have the same problems? Yes.
And, really, if I'm honest, honest, honest, I only think...
..things will really change,
and the change will be fast and the change will be drastic...
when we stop coming here, because it's got...
It's got to a point where we don't want to come here on holiday,
and the money dries up. That's...
That's when they'll be...
eager and keen to make sure changes are put in place.
Subtitles by Red Bee Media Ltd
Stacey Dooley travels to Magaluf, on the Spanish island of Mallorca, to get under the skin of this popular resort. The resort is famous for the drunken antics of the British tourists who go there, but Stacey wants to find out what it's like for the thousands of Spanish workers who serve, police and clear up.
What starts out as a regular shift at a bar or cleaning hotel rooms often ends up with Stacey uncovering a darker side that only the workers and residents get to see. Working in a bar Stacey is not only surprised to learn how much free alcohol is on offer to young British tourists, but she's horrified when she witnesses the sexually explicit drinking games the drunk tourists are encouraged to play. When she spends a morning cleaning hotel rooms, not only does she learn about the vandalism and mess tourists leave behind, but she meets one member of staff who's been left traumatised after he saw a young girl fall to her death at the hotel earlier this year, leaving him constantly worried about the safety of inebriated guests. Stacey discovers that the high numbers of tourists who die or are badly injured every year is linked to heavy drinking.
But it's when Stacey rides along with an ambulance crew and a police patrol car over a busy weekend that she discovers things are really getting out of control in Magaluf. She hears how the emergency services have seen their worst year ever, cases of violent fights and rape are on the rise, women posing as prostitutes are ganging up on young, and often British, tourists and robbing them. Sadly this year, they've seen more deaths in the resort than ever before, mainly due to a craze called balconing.