Episode 1 Hospital


Episode 1

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Transcript


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This programme contains some strong language

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and some scenes which some viewers may find upsetting.

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Good afternoon, ladies and gentlemen.

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We're here to review...

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..vacancies and retention.

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OK.

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How many vacancies have we got at the moment?

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699.

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699, OK.

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Throughout this year, we've run at anywhere between

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12% and 14% vacancy rates.

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OK. Draw our attention to the key points in the report.

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-So, one of the... We've obviously plugged in at the moment...

-PHONE RINGS

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..the 20-odd Band 4s that we have joining us in April,

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-but it would be nice to see some of the hard-to-recruit people...

-ANOTHER PHONE RINGS

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TEXT MESSAGE ALERT

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We are on stand-by for a major incident at Westminster Bridge?

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The Houses of Parliament?

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Have you got any more details?

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You on the news channel?

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Who's ringing?

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-BBC.

-BBC News.

-OK, we'd better adjourn.

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Go to your major incident positions and we'll await further information.

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We are on standby for a major incident.

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There's been some stabbing or shooting at Westminster.

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The Ambulance Service notified us

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that we're on standby for an incident in Westminster.

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So we've got a plan when this happens,

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and that's what we're now putting in place.

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So I'm going off to the site office,

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which will be the place

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where we will start to co-ordinate our response.

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-Any more detail?

-So, 15 potential casualties.

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Potential? Do we know how many there are at this time?

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We've no idea. All we know is LAS have given us stand-by

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-with 15 excepting.

-OK.

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Well, you can see on the TV there what's going on.

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-NEWSREADER:

-We know that one police officer has been stabbed

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and that assailant has been shot.

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There is a major police operation now underway.

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Crikey.

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St Mary's Hospital in Paddington is one of four major trauma centres

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in London capable of dealing with mass casualties.

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Sarah, how many casualties?

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Three miles from Westminster,

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it's the nearest to the scene of a suspected terror attack.

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Everybody's phones are ringing like fury now as well.

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Hello, Lesley Powls?

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Lesley's taking Silver and Judy is taking Bronze.

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All right?

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During a major incident,

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the hospital follows a 194-page set of protocols.

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"Stand by" means prepare to receive casualties.

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Hello, Gold, this is Silver.

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The reason we have the command and control structure we do -

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which is Gold, who is strategic, Silver, which is what I'm doing,

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which runs the operational response,

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and Bronze, who runs the pure operational side of things.

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No, we can't give out any information.

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The reason we do that is so that you keep people in their own role.

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The word people are using at the moment

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is that this is a terrorist incident,

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so we need to be in a position to make sure that all of our

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decision-making is absolutely crystal clear.

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So anybody else who was elected for today who hasn't gone knife-to-skin,

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they need to be sent home.

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I'll tell them.

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We need a collation of A&E receiving spaces,

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trauma receiving spaces,

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and then a running collation of beds available now.

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What we'll do is we'll just go through each site quickly.

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I just have specific questions for each site.

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So, Hammersmith, have you got ICU beds?

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Can you go back to ICU and see if they can make as a bed,

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because we've been put on stand-by?

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How many spare beds do you have at the moment?

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ICU, they are full, is the simple answer.

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Major trauma have two spaces.

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So we're asking them to explore the capability -

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if they need to, can they go into major trauma?

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Or, by preference, are they going to go down to recovery?

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Guys, can we all please just make sure I know we've signed in?

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During a major incident, the entire resus area has to be cleared out.

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Because we are going to be getting lots of sick, sick people.

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It's 12 minutes since the hospital was put on standby.

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Off-duty medical and nursing staff arrive to assist in A&E.

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So each of the bays has got a team allocated

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of surgeons, anaesthetists,

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nursing staff, theatre staff.

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The bleep goes off, your phone goes off, and you come in.

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So we'll just make sure we're all organised.

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They look like they're getting some stretchers into ambulances.

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OK, so we need to make sure all your night shift

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can get in for duty tonight,

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because it looks like the whole of Westminster is shut.

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The only, obviously for labs,

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the big pressure will be we suddenly need a lot of blood.

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We would need surgical nurses from upstairs to come down

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and actually look after these patients as well.

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They can stay here and we'll bring the patient, yeah?

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The first ambulance is on the ramp.

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SIRENS BLARE

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Everybody, just be quiet in resus for the moment.

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This is a gunshot wound.

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The first person to arrive in A&E is the alleged attacker.

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Non-open chest, we're going to transfer

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to a long-side and a right-side location, please.

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OK, so, right...

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Quiet for a second.

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The first casualty that's arrived has died,

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so we're going to set up a mortuary, he will go there

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and the police guard.

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So people are jumping in the river to escape,

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so this is what's come through from the antiterrorists.

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Right, Judy, get switchboard to stand us up formally now,

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put that call out.

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We're declaring.

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We're declaring a major incident at the St Mary's site only.

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So, NHS England have just come through to say, so,

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stood up or declared are ourselves, Chelsea and Westminster,

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-King's, Guy's and St Thomas' and UCLH.

-Wow.

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St Mary's is now formally declared

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and the next phase of protocol can be implemented.

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London Ambulance Service will only bring

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critically-ill patients to A&E.

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We're now deploying the full lockdown policy

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and procedure for the St Mary's site.

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We'll make the site as secure as we possibly can be.

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'OK, that's very good, well done.'

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Simon, are we all right upstairs?

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We just need to start getting the beds actually liberated.

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Simon Ashworth is Head of Intensive Care.

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He needs to create capacity for casualties

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who have yet to arrive from the scene.

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This is the list of the people that we can move.

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It's the ambulances that are my issue.

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Our transport services are going to see if we can staff

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any more transfer ambulances.

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OK, right.

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You always worry about the situations arising

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when the system's already under strain.

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We're trying to arrange transfers across to other hospitals,

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but the problem is that

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we don't know if we're going to be able to get ambulances

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in the circumstances to be able to actually move them.

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Let's find out how we're getting on.

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We should be able to create up to 12.

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-OK.

-But it's going to take time.

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OK.

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What we really don't want is a situation where the resus area

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can't function because they can't move people out.

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And that's what will cost people their lives.

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-Right.

-Oh, my goodness, they're showing what happened.

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A man thought to be armed with a knife was shot by armed police.

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A number of others have been hurt,

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including some with catastrophic injuries...

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Our first casualty, who arrived to us as a code red,

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is believed to be the perpetrator of the incident.

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-'OK.'

-SIRENS BLARE

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So we're getting a fair bit of ambulance activity

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going on outside now, David, just to be aware.

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Paramedics have been treating victims at the scene.

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-NEWSREADER:

-Mowed down on Westminster Bridge.

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Our colleague Nick Robinson saying a party of French schoolchildren

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were among those involved...

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Guys, this patient looks like they're arriving.

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Right, guys, patient's here.

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Over there, please. Thank you.

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The first victim to arrive at St Mary's is a French schoolboy.

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OK, on three, one, two, three.

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Right, guys, we'd better get a handle on our patient. Fire away.

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Today was the last day of a school trip to London.

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Right, we've got to finish the primary survey.

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We're going to get a collar on, we're going to log roll him,

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get him off the scoop, get him covered up warm,

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fast scan, set of bloods, then we're going to go to scanner, OK?

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Chest wall tender on the right-hand side.

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Victor, can you move your left leg for me?

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Lift your left leg straight up.

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Thank you. And your right leg?

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IN FRENCH:

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Sorry, he's 16. Does he know what's happening?

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So, can you explain to him that he was hit by a car?

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What's this one?

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Victor's school friend arrives in A&E.

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18-year-old Yann has lost a dangerous amount of blood

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from a severe scalp wound.

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We need quarters...

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I've got people who need to move.

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He's taken for immediate life-saving surgery.

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Are you free?

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As part of the major incident protocol,

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all nonemergency surgery has been cancelled

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and operating theatres cleared.

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Is this the scalp laceration?

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Theatre six, please.

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We have got one, two, three, four theatres available.

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OK, guys, resus, please, listen in.

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Resus one is unstable and they need to go to CT immediately.

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Resus two is going upstairs to the major trauma ward.

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Resus three is coming back from CT

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and resus four is just on their way to CT.

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If you're in the trauma team, stick with your team,

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if you're not in a red tabard I need more space in resus, please.

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Move out of the way, please.

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16-year-old Victor is being taken for a CT scan.

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Right, we are all connected, let's go.

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When people come in with major trauma

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and they've got multiple injuries,

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there may be stuff that we can't see,

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so the CT scan should be done as quickly as possible

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because given the amount of force, anything could be at risk here.

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Guys, can we slide him up, guys?

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-Are you all right translating for him as well?

-Oui.

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The story is he's amnesic to events.

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He's complaining of right-sided shoulder, queried chest pain.

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So we're querying head, querying something in the torso as well.

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-His elbow...

-Yeah, the elbow's dislocated, isn't it? Yeah.

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Guys, can we get hands in to get him off the trolley

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while we have a quick look at this?

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-So, fractures posterior from ten to about six...

-Yeah.

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The scan reveals a fractured dislocation of the right elbow,

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multiple rib fractures and spinal damage.

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But most concerning is a collapsed lung.

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Guys, hang on, two seconds!

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So, with a collapsed lung, it can be life-threatening

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if it's what's called a tension pneumothorax,

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and that needs to be treated straight away.

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OK, resus two.

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We need to put what's called a chest drain in to let this air come out

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and let his lung re-inflate.

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We need to put a tube, do you understand?

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A tube on your chest.

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A small tube.

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-No fail-safe.

-No fail-safe, it's just a two pint.

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So, he'll go into the invasive rib fracture...

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What I need to find out is whether we've got any beds available

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on the first floor.

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So as soon as that drain's in he could potentially come out.

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How are we doing, sedation-wise? What are we giving him?

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40 of ketamine.

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40 of ketamine, great.

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It's 45 minutes since Victor arrived in A&E.

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His condition is now stable and does not require immediate surgery.

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OK? There we go.

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There we go. OK?

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IN FRENCH:

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We'll get him upstairs.

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-VICTOR: Natalie.

-Natalie?

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-Anthony.

-Natalie, Anthony.

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The poor boy is here on a school trip and he's brought into a place

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where there was a lot going on.

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So for him, he's only 16, it's quite nerve-racking.

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So our main aim is to make sure the patients are treated properly,

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treated in a timely manner,

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hopefully comfortable up in the ward

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and that, actually, they are kept safe.

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Do you want to call his dad? We can get him to speak to his dad.

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IN FRENCH:

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You OK? Oui, ca va?

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HE GASPS

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This patient...

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..he was bleeding so much in A&E, he has had some blood,

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which has gone through.

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Victor's school friend, 18-year-old Yann,

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is undergoing surgery on his badly-lacerated scalp.

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So there are several layers to the scalp

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and he has gone through all of them right down to the skull.

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But, luckily, he hasn't got a skull fracture.

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The windscreen apparently had evidence of a bull's-eye hit

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and he was lying adjacent to the car,

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so we think perhaps the car hit him from behind,

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hence he has got an injury to the back of the scalp.

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Surgeons must sew each layer of Yann's scalp back together.

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He's also got a spinal injury,

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so we've had to be really careful about transferring him

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so that we don't move those injuries,

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so we're not making something that's stable at the moment

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into something unstable.

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Oh!

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-From the scene?

-Yeah.

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OK. Well, we can put them in one of the bays down here.

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On an average day, St Mary's treats eight trauma patients.

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In the last hour and a half, six have arrived from Westminster.

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So, casualty update, then.

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So, we have the one RIP.

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Seven major trauma patients.

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We've also had three blue calls unrelated to the incident.

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So we are busy.

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I don't have much in the way of current capacity.

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It's all predicated on these moves happening.

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You know, we need the ICU capacity.

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It's still unclear how many patients will require intensive care beds.

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He's got pretty terrible injuries.

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I'm not very convinced he can go.

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To create capacity, Simon has to identify patients

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who can be transferred from St Mary's

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to another intensive care unit in the trust.

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One is nearing the end of an operation.

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I'm just going to talk to the vascular surgeons about...

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..what we do with their patient,

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whose surgery started at eight o'clock this morning.

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Obviously the major incident has intervened,

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and we need to decide where we put them.

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And what I don't want to do is put someone in an ambulance

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and transfer them who is too sick to actually move.

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How sick is he going to be at the end?

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What is the right answer, Simon? How do I get a bed?

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THEY CHUCKLE

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I'm looking at needing to take seven patients today,

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but I'm looking at who's the least risky people to transfer.

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I don't like transferring hot vascular patients

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because the things that go wrong will then...

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He should definitely stay here.

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OK.

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Hi, there.

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So, this lady...

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It looks like a survivable injury, so...

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She is certainly fit for transfer

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and she's on the list to go.

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Just to make you a bit more comfortable,

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I'm going to lift your head up, OK?

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They'll give you some more painkillers in the ambulance, all right?

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The ambulances themselves don't really come with

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all the gear you need.

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Charing Cross, which is our sister hospital...

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..has sent doctors with assistants and all the equipment

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so that they can retrieve the patients to Charing Cross.

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And it's an absolute life-saver for us, you know?

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It's the reason we've capacity

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to take all of the patients who we need to take today.

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HE SIGHS

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So...

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This is where now we're sort of...

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..more or less ready to actually cope with the influx of patients.

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What about SIC?

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-SIC is free.

-SIC is free,

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however, we would prefer to cope with all the major incident patients

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in main theatres.

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Helgi is now gone to resus.

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Are you happy to be the Bronze anaesthetist again?

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Do you want to send the open tibia guy up to theatre two now?

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40-year-old Stephen was on a day trip to London

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when he was caught up in the Westminster attack.

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He has multiple injuries that require surgery.

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Obviously it's a terrorist attack on your home city.

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For us, we have to push past that

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and just focus on doing the job on hand,

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which is patients come in that have injuries,

0:24:270:24:29

we work out what's going on with them,

0:24:290:24:31

we sort out a plan and we deal with it.

0:24:310:24:33

Blood loss anticipated.

0:24:340:24:36

Stephen's complex four-hour operation

0:24:360:24:39

-is led by Shehan Hettiaratchy...

-Blade, please.

0:24:390:24:41

..who served as a military surgeon in Afghanistan.

0:24:410:24:44

'He has got some quite serious injuries.

0:24:440:24:46

'He had quite a serious chest injury,

0:24:470:24:49

'quite a serious facial injury,

0:24:490:24:50

'he has got quite a serious lower leg injury.

0:24:500:24:53

'One of those injuries in isolation is not life-threatening

0:24:570:25:00

'but when you put them all together in one person,

0:25:000:25:02

'they have the potential to become life-threatening.'

0:25:020:25:05

Blade, please.

0:25:050:25:06

'The idea of a trauma centre is you get all the right experts

0:25:080:25:11

'to look after that one individual patient in one place.'

0:25:110:25:15

Can I get a curette?

0:25:150:25:16

No, a bone nibbler, actually, let's have a bone nibbler.

0:25:160:25:19

When you're ready.

0:25:190:25:20

'If you look at what the trauma system has done,

0:25:200:25:23

'you're twice as likely to survive major trauma now

0:25:230:25:27

'than you were ten years ago.

0:25:270:25:29

'This is a system that is saving lives.

0:25:310:25:34

'I spent time working in Afghanistan -

0:25:340:25:36

'you know, that was the most successful trauma system

0:25:360:25:38

'the world has ever seen.

0:25:380:25:40

'That happened because we were a single focused specialist

0:25:400:25:42

'dealing with one thing, trauma,

0:25:420:25:45

'and that's all we did and all we were there for,

0:25:450:25:48

'and it shows actually what can be achieved.'

0:25:480:25:50

Forceps.

0:25:500:25:52

Stephen's wife, Cara, was next to him on the bridge when he was hit.

0:25:550:25:59

She has sustained minor physical injuries.

0:26:000:26:03

We're quite private people.

0:26:030:26:05

We don't go out a lot.

0:26:070:26:08

This was a special occasion.

0:26:100:26:11

It's funny, because I don't like going on the Tube because I'm scared

0:26:130:26:18

of something that might happen,

0:26:180:26:20

and so we decided to get a taxi.

0:26:200:26:22

Obviously we were going to flag a taxi down.

0:26:220:26:24

What he looked like on the road...

0:26:260:26:28

And he was just covered in blood.

0:26:290:26:31

It was all over him.

0:26:310:26:33

Everyone goes through shit, you know,

0:26:380:26:41

but...not this.

0:26:410:26:43

Not being ploughed down.

0:26:460:26:47

SIRENS BLARE

0:26:500:26:53

Can you stand us down at St Mary's for the major incident, please?

0:26:570:27:00

Did you hear that? So, that is an LAS stand-down at 18.24 for us.

0:27:020:27:07

-'Have we had any more casualties come in?'

-No.

0:27:070:27:10

My suggestion is people reasonably have a think about

0:27:120:27:16

what they need to do for us to get into business as usual,

0:27:160:27:21

and just to check staffing tonight.

0:27:210:27:23

All right, I've got people coming from

0:27:230:27:25

all of the other hospitals to help.

0:27:250:27:27

That's better.

0:27:280:27:30

Stephen and two other victims of the attack remain in surgery.

0:27:300:27:34

Do you want to take it up any higher? Happy with that?

0:27:340:27:37

-What happened?

-A car mounted the pavement on Westminster Bridge.

0:27:370:27:41

-OK.

-Yeah. And then...

0:27:410:27:44

..whether it was the driver or somebody else,

0:27:460:27:48

they then got out with a big knife and stabbed a policeman,

0:27:480:27:51

who was then shot.

0:27:510:27:52

It does test your faith in humanity,

0:28:030:28:05

seeing how horrible people can be to each other.

0:28:050:28:09

But also, we see a lot of very uplifting things

0:28:090:28:13

that make you think, "You know, actually, humanity is all right."

0:28:130:28:16

On three, two...

0:28:160:28:18

Yann, the French teenager,

0:28:200:28:22

has had his scalp successfully repaired.

0:28:220:28:25

IN FRENCH:

0:28:380:28:41

Victor, the youngest one,

0:28:450:28:47

has been asking about him and was worried about him,

0:28:470:28:51

how he is doing.

0:28:510:28:52

And he was also worried about his friend.

0:28:520:28:54

We spoke to his family, his parents,

0:29:160:29:18

and they are coming a bit later.

0:29:180:29:20

I think a plane is being catered for the family in France

0:29:200:29:25

to come over to London.

0:29:250:29:27

Guys, let's stay focused, please.

0:29:330:29:35

Stephen has been in surgery for two hours.

0:29:360:29:39

It's quite a high-energy injury.

0:29:410:29:43

Quite a lot of contamination,

0:29:430:29:45

so we spent the last hour just getting that properly cleaned.

0:29:450:29:49

If you get infection here, it could be a disaster.

0:29:490:29:51

-Go for it.

-Yeah?

-Yeah.

0:29:510:29:53

Yeah, the challenge is he's lost his soft tissues,

0:29:550:29:59

where his broken bones are, and we've got to fix that,

0:29:590:30:01

we've got to cover that.

0:30:010:30:02

That's probably going to require quite a complex operation to do.

0:30:020:30:07

So we are going to have to replace that tissue there.

0:30:090:30:11

And the only way we can do that is to take tissue from somewhere else

0:30:130:30:16

in his body and connect it up, which we'll get done hopefully...

0:30:160:30:19

..next week, I guess.

0:30:210:30:23

Basically, before orthopaedic and plastic surgery

0:30:230:30:26

got to where it is now, this was an amputation-level injury.

0:30:260:30:29

So this is now, we can salvage the limb.

0:30:290:30:33

We hope.

0:30:340:30:35

I don't even know actually what happened.

0:30:490:30:51

It looks like it was a car that went onto the pavement.

0:30:510:30:54

-NEWSREADER:

-Four people are known to have died.

0:30:560:30:58

20 people have been injured.

0:30:580:31:00

-Four people have died?

-Mm.

0:31:000:31:02

HE SIGHS

0:31:060:31:07

Yes. A busy day. Busy day.

0:31:070:31:10

..there has been an attack on the seat of politics for the UK

0:31:100:31:13

but they have lost one of their own officers.

0:31:130:31:15

No, I doubt if we will either.

0:31:220:31:23

I can guarantee you the minute I get on the Tube,

0:31:230:31:26

the reality of this will start to hit home

0:31:260:31:28

in that what we've got here are individuals whose lives

0:31:280:31:31

have probably been massively altered by something totally unexpected.

0:31:310:31:36

So as much of a shock that this was to us...

0:31:360:31:39

..you can't even begin to imagine what it's like

0:31:400:31:43

for these poor patients and their families.

0:31:430:31:47

So, yeah, it will absolutely prey on my mind tonight.

0:31:470:31:51

I guarantee it.

0:31:510:31:52

I will look like a broken, sleepless woman tomorrow.

0:31:520:31:56

Right, OK.

0:32:000:32:01

OK, it was a challenging day, but actually, everything went to plan,

0:32:020:32:05

everything went smoothly,

0:32:050:32:07

we got all the work done.

0:32:070:32:08

It's as good as it could be.

0:32:090:32:11

It's actually, it's really easy when there's a little bit of heat on,

0:32:150:32:19

when things are a little bit uncomfortable, to fall apart.

0:32:190:32:22

So actually, I think what I was most pleased about today

0:32:260:32:29

was our team worked

0:32:290:32:30

and it worked well.

0:32:300:32:31

30 people were treated in five London hospitals

0:32:570:33:00

for injuries sustained during the Westminster attack.

0:33:000:33:03

Five remain at St Mary's.

0:33:070:33:09

OK. So, for this morning, then,

0:33:230:33:26

we're going to try and get back to normal.

0:33:260:33:29

You can feel it today. You can feel the atmosphere,

0:33:340:33:36

everybody is a bit jittery. "Did you sleep?"

0:33:360:33:39

Because people aren't quite sure how to process yesterday.

0:33:390:33:44

So actually, what we've got to do today is just reset everybody

0:33:450:33:48

to recognise that we're back into normal.

0:33:480:33:52

So we'll step the site... With the agreement of the Met

0:33:520:33:56

we're going to step off lockdown,

0:33:560:33:58

but we will keep a police presence on the ninth floor.

0:33:580:34:01

-Also, someone on the first floor.

-Two on the first floor.

0:34:010:34:04

Two on the first floor.

0:34:040:34:05

And we'll keep someone at reception for the moment.

0:34:050:34:08

Can I ask you, at least for the next 20 minutes,

0:34:130:34:15

to put some of the emotion and some of the other thoughts in our heads

0:34:150:34:19

around the incident to the back of your mind and let's focus on

0:34:190:34:22

the clinical problems of the patients?

0:34:220:34:25

Shall we start with the ITU ones?

0:34:250:34:27

Yeah.

0:34:270:34:29

Stephen has been intubated in ICU overnight.

0:34:290:34:31

Major injuries of concern are an open tib-fib fracture...

0:34:330:34:36

..which was operated on successfully.

0:34:370:34:39

-Stage one.

-Stage one.

0:34:400:34:42

So, the plan with him, he will need a tibial nail next week.

0:34:420:34:48

OK. The two French chaps on a tour from Brittany.

0:34:500:34:53

I'll just check your temperature, yeah? Just under your tongue.

0:34:540:34:57

OK. 18-year-old Yann?

0:34:580:35:00

He had a large laceration on his scalp

0:35:010:35:04

which was sutured by the plastic surgery service last night.

0:35:040:35:07

Of all the patients from yesterday,

0:35:070:35:08

he's probably the first one that can properly be discharged.

0:35:080:35:11

-OK.

-And ex-patted back to France.

0:35:110:35:13

And we'll work out follow-up if he's going back to France.

0:35:130:35:16

The second patient, Victor.

0:35:190:35:22

Victor is 16.

0:35:220:35:24

His main injuries are quite a number of right-sided rib fractures

0:35:240:35:29

with a traumatic pneumothorax,

0:35:290:35:31

which was treated with a chest drain insertion.

0:35:310:35:34

So, reality, he'll be with us over the weekend at least.

0:35:340:35:37

I think so, yeah.

0:35:370:35:38

Anything else we need to be aware of with him?

0:35:380:35:40

Everyone happy?

0:35:420:35:43

IN FRENCH:

0:35:470:35:50

Victor's parents arrived at the hospital just before midnight.

0:36:470:36:50

C'est bien.

0:37:330:37:34

HE IMITATES HER

0:38:360:38:38

Stephen has spent the night in intensive care.

0:38:470:38:49

He was celebrating his 40th birthday.

0:38:550:38:57

So, I guess that illustrates the sort of...

0:38:570:39:00

..the way these events just crash into people's lives.

0:39:020:39:06

-You're going to keep him sleeping, I heard, until tomorrow.

-Yeah.

0:39:090:39:12

I think we need to know what you're going to do

0:39:120:39:14

with the rib fractures.

0:39:140:39:16

I mean, it's a borderline flail.

0:39:160:39:20

I'm not really very convinced how well they do.

0:39:200:39:23

Stephen we would describe as critically ill,

0:39:250:39:28

in that he requires support on a breathing machine

0:39:280:39:31

with a tube down his throat

0:39:310:39:34

and he's requiring drugs to support his blood pressure.

0:39:340:39:38

Now, I'm reasonably confident that he should make a good recovery...

0:39:390:39:44

..but you can never be complacent about people in intensive care.

0:39:450:39:48

There is always the potential for things to go wrong.

0:39:480:39:52

Probably site a different epidural for the flap...

0:39:520:39:54

..because obviously, hopefully, the chest pain will have receded.

0:39:560:40:01

-We can minimise the risk.

-Yeah.

-We won't be able to eliminate it.

0:40:010:40:04

Stephen requires another major operation to save his damaged leg.

0:40:060:40:11

Until his condition stabilises, he is sedated and on life support.

0:40:110:40:16

It's really hard when you spend

0:40:170:40:18

so much time with somebody and then...

0:40:180:40:20

..they're taken away from you

0:40:220:40:24

and you're suddenly really, really alone.

0:40:240:40:26

Because you just want to grab hold of him and...

0:40:310:40:34

and just give him a cuddle and a squeeze and take care of him.

0:40:340:40:37

But then he's so fragile you can't...

0:40:410:40:43

..you just can't touch him.

0:40:440:40:46

It's two days since the Westminster attack.

0:40:580:41:01

The insurance company acting for Victor and Yann

0:41:020:41:04

wants to fly them home together.

0:41:040:41:06

PHONE RINGS

0:41:080:41:10

Hello!

0:41:140:41:15

Well, sure.

0:41:180:41:20

Our first patient, Yann, is certainly fit for discharge today.

0:41:200:41:22

The second patient, Victor...

0:41:220:41:25

Victor's injuries are more severe in that I don't think

0:41:250:41:28

he should be discharged or repatriated at the moment.

0:41:280:41:31

OK. I understand,

0:41:320:41:33

but it's not like we're signing off a mortgage contract here,

0:41:330:41:38

we're dealing with a person,

0:41:380:41:39

and as regards liability and responsibility,

0:41:390:41:42

you know, it goes both ways.

0:41:420:41:43

What's that? Monday or Tuesday, depending on how he looks.

0:41:450:41:48

OK. Thanks for calling.

0:41:480:41:50

OK. Bye.

0:41:500:41:51

So, you know, they want to take the patient today.

0:41:530:41:56

And I can understand emotionally it's probably the right thing to do

0:41:580:42:01

but you have to remember these teams are making...

0:42:010:42:04

are trying to make decisions with the best will in the world

0:42:040:42:08

and, you know, very genuine decisions based on

0:42:080:42:12

information over the phone, which isn't the same

0:42:120:42:15

as actually standing at the end of the bed and seeing the patient.

0:42:150:42:17

That's the real test of whether a patient looks

0:42:170:42:20

fit to go or shouldn't go and I think right now

0:42:200:42:23

the safest option - he's only 16 - is to wait.

0:42:230:42:25

I think this doesn't make sense from our perspective

0:42:300:42:32

but I don't know what you think, Morgan.

0:42:320:42:33

No, I don't understand what the rush is.

0:42:330:42:35

-And it's only to France.

-We did say that.

0:42:350:42:37

And we're still part of the EU!

0:42:370:42:39

At least for a little bit.

0:42:400:42:41

-Bonjour. Can you give me a cough?

-MORGAN COUGHS

0:42:480:42:52

-A big cough.

-HE COUGHS

0:42:520:42:53

-Encore.

-HE COUGHS

0:42:530:42:55

-A big breath.

-MORGAN GASPS

0:42:550:42:56

So, he has a lot of rib fractures.

0:42:590:43:02

And his lung collapsed.

0:43:030:43:05

And this drain treats that.

0:43:050:43:07

Now, there was some talk about discharge today.

0:43:070:43:10

Now, I know France is very close by but even so...

0:43:100:43:13

..I wouldn't be in favour of him being transferred

0:43:140:43:17

in a compressed aircraft because of the lung injury.

0:43:170:43:20

WOMAN TRANSLATES

0:43:200:43:22

I feel he should stay until after the weekend

0:43:240:43:27

and I think the best thing is whatever the safest option is.

0:43:270:43:30

WOMAN TRANSLATES

0:43:300:43:32

OK. D'accord. OK.

0:43:350:43:37

The boys have been in separate parts of the ward and haven't seen

0:43:420:43:45

each other since the night of the attack.

0:43:450:43:48

Great. Well done. Good.

0:43:480:43:49

And we're just going to come round this side.

0:43:490:43:52

OK. Well done.

0:43:530:43:55

Good job.

0:43:550:43:56

OK. Do you want some pain relief?

0:43:560:43:58

-Yes.

-I'll go ask the nurse for you to get some pain relief.

0:43:580:44:01

IN FRENCH:

0:45:360:45:38

You know, it's a horrible situation for Victor

0:46:160:46:19

because he wants to go home.

0:46:190:46:21

We always try and do what our patients would wish us to do

0:46:300:46:33

but there are times where we just can't do that.

0:46:330:46:36

We've got to wait until we're comfortable and confident

0:46:360:46:41

that he will be able to breathe without the chest drain in

0:46:410:46:45

before we can let him fly.

0:46:450:46:47

Stephen is no longer sedated and has been moved out of intensive care.

0:47:050:47:09

And were you just in London for the day?

0:47:110:47:13

-It was my birthday.

-Oh, was it your birthday

0:47:130:47:15

on the day? Oh, Stephen.

0:47:150:47:17

I remember making the decision, "Let's cross the bridge,

0:47:170:47:21

"get a taxi on the other side." That's pretty much it.

0:47:210:47:24

My wife was there as well.

0:47:240:47:26

-Oh, is she OK?

-She has minimal physical injuries.

0:47:260:47:30

I think she has a twisted ankle and a few bruises.

0:47:300:47:34

-Right.

-But...

0:47:340:47:36

she remembers it and I don't.

0:47:360:47:38

You don't remember it.

0:47:380:47:40

So, I've got the broken body, she's got the broken...

0:47:400:47:42

The broken mind, I know.

0:47:420:47:44

I'm really worried about her.

0:47:470:47:49

You know, it was horrendous.

0:47:520:47:55

Cara told me there was an image online of us

0:47:570:47:59

so I went looking for it.

0:47:590:48:01

This is it, really.

0:48:010:48:02

This is me laying in the road

0:48:020:48:05

and Cara is just on her knees crouched over me,

0:48:050:48:08

telling me to be OK and it's all right.

0:48:080:48:12

I just see love in it, really, cos all that chaos and hatred,

0:48:120:48:16

all I can just see is my wife looking after me.

0:48:160:48:18

But we're going to deal with it together.

0:48:200:48:22

So... That's what we've kind of...

0:48:220:48:24

HE SIGHS

0:48:240:48:27

That's our plan, you know, we'll both do it together.

0:48:270:48:31

And so, like I say,

0:48:310:48:32

we've got different experiences of the situation.

0:48:320:48:35

OK if we come in?

0:48:440:48:45

Do you remember me?

0:48:460:48:48

So, I was going to chat to you a little about the leg.

0:48:480:48:51

You know, getting the operation done

0:48:510:48:53

to fix both the bone and the soft tissue.

0:48:530:48:57

So, the whole aim of this is trying to get rid of

0:48:570:48:59

any chance of infection which could...

0:48:590:49:01

Do it once and do it well once and that's it.

0:49:010:49:03

That's exactly right.

0:49:030:49:05

OK, the other thing I always ask people is,

0:49:050:49:07

are you having any problems sleeping, flashbacks,

0:49:070:49:09

anything like that?

0:49:090:49:10

Erm...

0:49:100:49:12

-Let's get this sorted.

-Yeah.

0:49:120:49:14

Then we can cross that bridge when we come to it.

0:49:140:49:17

Just so you're aware, if you do start getting those kind of things,

0:49:170:49:20

it's completely normal.

0:49:200:49:21

I just want it over and done with.

0:49:240:49:26

If you want someone to talk to, we've always got people around.

0:49:270:49:30

Our aim is to get you back to where you were, OK?

0:49:300:49:33

'We've got to get it into his head that actually it's not going to be

0:49:350:49:38

'a smooth journey. He's going to have rough days, bad days,

0:49:380:49:41

'he's going to go up and down.

0:49:410:49:43

'He might be walking down the road in six months' time

0:49:440:49:47

'and hear a car revving and it may just somehow

0:49:470:49:50

'subconsciously flick him back into where he was

0:49:500:49:53

'on the day of the accident,

0:49:530:49:55

'and I think it's important to warn people that can happen.'

0:49:550:49:58

Every one of us has a limit to how much mental resilience we have

0:49:580:50:03

and you've just got to be conscious of that.

0:50:030:50:07

SPEECH INAUDIBLE

0:50:070:50:10

Bonjour.

0:50:260:50:27

Ca va?

0:50:290:50:30

-Can you give me a big cough?

-VICTOR COUGHS

0:50:300:50:33

-Big breath in.

-THEY INHALE

0:50:330:50:35

That was good. I think we can take that out.

0:50:350:50:38

We're going to remove the drain.

0:50:380:50:40

Whilst the lung re-inflates and expands,

0:50:400:50:43

it sticks to the inside of the chest wall.

0:50:430:50:46

And that keeps it up.

0:50:460:50:47

Just taking out a stitch.

0:50:490:50:50

OK, and again.

0:50:540:50:56

And blow hard.

0:50:570:50:58

THEY EXHALE

0:50:580:51:00

OK. Done.

0:51:010:51:02

Done. Breathe normal.

0:51:020:51:04

OK?

0:51:070:51:08

Tres bien?

0:51:080:51:10

Good. Do it again.

0:51:110:51:13

Non.

0:51:130:51:15

OK, we're going to take a quick picture of your chest, yeah?

0:51:190:51:22

Good. Get your shoulders very close for me.

0:51:220:51:24

OK. Big breath in for me, please.

0:51:240:51:27

And breathe normally.

0:51:270:51:29

IN FRENCH:

0:51:290:51:32

Yeah. His lung is nicely expanded,

0:51:380:51:40

his collapsed lung is nicely sealed, so he could be discharged today.

0:51:400:51:45

IN FRENCH:

0:51:470:51:50

-Bonjour.

-Bonjour.

0:51:560:51:59

Paramedics from the French insurance company

0:51:590:52:01

arrive to collect Victor.

0:52:010:52:03

IN FRENCH:

0:52:040:52:06

Victor, all the best, man. OK?

0:52:400:52:43

I walked across Westminster Bridge yesterday and it's just so mundane.

0:53:170:53:22

I know exactly where our patients were injured.

0:53:250:53:29

Sometimes, it's almost surreal to think that actually, a week ago,

0:53:290:53:33

it was a very different scene.

0:53:330:53:35

It's the day of Stephen's leg operation.

0:53:370:53:39

About six, eight months ago we got married.

0:53:440:53:47

And that's it.

0:53:470:53:49

We're just a happy little unit, really.

0:53:490:53:52

We live our lives like anybody else.

0:53:540:53:56

We go to work, go home, watch a bit of TV,

0:53:560:53:59

have a bit of dinner and go to bed.

0:53:590:54:00

This will change us.

0:54:010:54:02

We're going to appreciate each other more.

0:54:040:54:07

You know, and for both of us to survive....

0:54:070:54:09

You know, that's just...

0:54:110:54:12

You take it for granted, you step out of the door every morning

0:54:120:54:15

and on your merry way you go.

0:54:150:54:16

The operation is the start of his rehabilitation

0:54:240:54:28

and the start of his journey back towards getting to being

0:54:280:54:32

that person he was before he got hit.

0:54:320:54:34

If we can now say to you, "Right, Stephen, you're fixed..."

0:54:350:54:38

..your next focus is walking out of the hospital, that's a big deal.

0:54:400:54:43

-Are you ready, Stephen?

-I am.

0:54:480:54:50

I don't know if that's going to be the last of it.

0:54:530:54:55

I'm not expecting it to be the last of it.

0:54:550:54:57

I want him back home.

0:55:000:55:01

I want to have a Friday night

0:55:030:55:05

on the sofa with a pizza and a beer, you know?

0:55:050:55:07

I want that back.

0:55:090:55:10

Right. There we go.

0:55:150:55:17

This is our titanium nail that's going to stabilise the fracture.

0:55:170:55:22

The operation will last nine hours.

0:55:220:55:24

First, an orthopaedic team inserts a 390mm rod

0:55:250:55:29

into Stephen's shin to stabilise the fracture.

0:55:290:55:32

OK. X-ray, please.

0:55:340:55:36

Then, Shehan attempts to repair the large open wound.

0:55:360:55:40

'You see, the leg break itself's relatively straightforward.

0:55:400:55:43

'The problem for him is that it's happened in the context

0:55:430:55:48

'of losing lots of skin around the leg break.

0:55:480:55:51

'So we need to replace the skin that's been lost

0:55:540:55:57

'using tissue from his other leg.

0:55:570:55:59

'The way we do that is we take a block of tissue

0:55:590:56:02

'on its blood vessels.

0:56:020:56:03

'We then move it to where that skin is missing.

0:56:070:56:09

'So, slightly robbing Peter to pay Paul,

0:56:110:56:13

'but we're hoping the robbery's worth the outcome.

0:56:130:56:17

'And then we reconnect that blood vessel

0:56:200:56:23

'to blood vessels in his legs...

0:56:230:56:24

'..using microsurgery, so it's quite delicate stuff.

0:56:250:56:28

'If we can't get that connection to work...

0:56:300:56:32

'..then we've got a problem.'

0:56:340:56:36

Yes, that's all now hooked up.

0:56:410:56:43

So, you can see this tissue's now bleeding,

0:56:450:56:47

and ideally you want it bleeding exactly the same as it was

0:56:470:56:50

when it was in the thigh.

0:56:500:56:52

So hopefully, after today, he's going to be...

0:56:550:56:58

..on the road to recovery and walking

0:57:000:57:02

and getting back on with his life,

0:57:020:57:05

at least from the physical side.

0:57:050:57:07

I'm sure that other things take a bit longer.

0:57:080:57:11

-All right?

-Good.

0:57:150:57:17

-How are you?

-How are you?

-I'm all right.

0:57:270:57:29

It went really well.

0:57:310:57:32

Probably 12.

0:57:340:57:35

That's basically... That's as good as it could be.

0:57:350:57:38

Cara, hi, Shehan Hettiaratchy,

0:57:420:57:44

I'm the surgeon looking after Stephen.

0:57:440:57:46

He is awake, comfortable...

0:57:460:57:49

..and he wants to go dancing, so I think that's probably a good sign.

0:57:500:57:54

No, it's a pleasure. Take care. All right.

0:57:550:57:58

Bye-bye.

0:57:580:57:59

'Our job here within our trauma centre

0:58:010:58:04

'is to deal with victims of trauma no matter how they suffered that.'

0:58:040:58:08

It's important to reflect,

0:58:120:58:13

but it's also important to realise we all have jobs to do

0:58:130:58:16

and we have to move on from this and we have to keep going.

0:58:160:58:19

I want to do this as a log roll.

0:58:250:58:27

I'll come down.

0:58:290:58:30

Where are you? You're in resus? Yep, coming down.

0:58:310:58:34

-What's happening?

-I don't know,

0:58:340:58:36

but I know there's a bad stabbing down there.

0:58:360:58:39

Salut!

0:59:080:59:09

IN FRENCH:

0:59:090:59:12

I can't wait to have that first kind of beer in the garden.

0:59:260:59:29

I think, Cara, I feel like...

0:59:290:59:31

..I'm allowed to say we've won.

0:59:330:59:36

We survived and we're safe.

0:59:390:59:41

My heart...

0:59:490:59:50

..hopes that you only ever have one day like that.

0:59:520:59:54

My head tells me that I'll be putting on that tabard again.

0:59:551:00:01

And that sense of almost inevitability

1:00:021:00:06

is something that you just have to get used to.

1:00:061:00:10

So, let's move on to the income report.

1:00:131:00:16

With the NHS under mounting financial pressure...

1:00:161:00:19

We have a financial deficit of 41 million.

1:00:191:00:22

..the trust treats private patients to boost income.

1:00:221:00:25

It's better that we address our deficit that way

1:00:251:00:28

than that we have to cut back on NHS services.

1:00:281:00:31

And with patient demands for new, expensive cancer drugs rising...

1:00:311:00:35

We are in a golden era of more and more drugs available.

1:00:351:00:40

How do you cost life?

1:00:401:00:42

It is very, very difficult.

1:00:421:00:43

..an increasing number are self-funding

1:00:431:00:46

experimental treatments.

1:00:461:00:48

If it even gives Glenn something to live for now...

1:00:481:00:51

..it's serving a purpose.

1:00:531:00:54

What choices would you make when faced with

1:01:011:01:03

complex health care decisions?

1:01:031:01:05

Visit our interactive pages to find out how you would respond.

1:01:051:01:09

Go to...

1:01:091:01:10

..and follow the links to the Open University.

1:01:121:01:15

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