Bedside Manner Casualty


Bedside Manner

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ENGINE REVS

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TYRES SCREECH

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Look, maybe I should drive.

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No. I'm fine. It keeps my mind occupied.

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Susan. We've got to tell Georgia...

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No. Not yet.

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She's your sister. She needs to know.

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She's still too fragile.

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-What was that?

-What?

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Looked like a baby in a buggy. On its own.

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So we're still on for tonight, then?

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-Definitely.

-And you remembered the tickets?

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Tickets? Oh, that's tonight?

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If you'd brought the tickets,

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-then you'd have remembered it was tonight!

-HORN SOUNDS

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-What's going...whoa!

-Slow it down!

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I can see you on one of those, you know.

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Riding through the Italian Riviera, wind in your hair.

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Living la vida loca.

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Dolce vita, Jeffery.

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French Riviera, then. Who's that?

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Carol.

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-Oh, right, the prison officer bird?

-Mm-hm.

-You taking her out, then?

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-Don't know. Let's see how today goes, eh?

-Oh, come on, mate.

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I'll iron you a shirt. Hi, Ash.

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You can't park there.

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It's a bike. It's not in anybody's way.

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There's a public car park round the corner. Just follow the signs.

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You're awfully well dressed for a parking attendant.

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Fine. It will be towed. So long as you know.

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I don't think so.

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Ah, Mac, there's a scooter just outside. Needs to be removed.

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Right you are.

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You'll need bolt-cutters.

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Ah, I think we've got a set for emergency amputations.

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Good morning! What can I do to you?

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-I mean for you?

-I'm Dr Lily Chao.

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-I have an appointment with Dr Hanna.

-Yes, of course.

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We've been expecting you. One of our new F2s.

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I'm Noel Garcia, head of reception.

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Dr Hanna...?

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Wait here.

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Elliott!

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HORN SOUNDS

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Elliott!

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Stop it, please!

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Please...leave him alone!

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No, please leave him alone!

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Aargh!

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Get down!

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Get out!

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Come out! Come on!

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SHE SOBS

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Check his pockets.

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Stay still. Where's your money?

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SHE SCREAMS

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ENGINE STARTS

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I got her bag. Come on, let's go!

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TYRES SCREECH

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No, no, no!

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Tony!

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He needs hospital.

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Aargh!

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It looks pretty nasty, but I'm sure with big muscles like this,

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it'll heal in no time.

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Interesting.

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New junior doctor. A bit fierce, but I think I could tame her.

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Neil, which way?

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It's Noel, and it's...er...

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Zoe? New F2, Dr...

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Lily Chao.

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Pleased to meet you, Dr Hanna.

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Hello, Lily...this is Dr Ashford. He's one of our consultants.

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We met earlier.

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Yes, we did.

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CRIES IN PAIN

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Susan...?

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Elliot?

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Susan!

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Are you OK?

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Yeah.

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All right, I've got you, I've got you. All right. OK. OK.

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Are you OK?

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Think so, just a bit battered.

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Are you OK?

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Yeah, I'm fine. Don't worry about me.

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Look, can you walk?

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No, not well.

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Listen, Elliott, you need to go and get help, call in and go home.

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No-one needs to know we were together.

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No, no, no. No, I can't do that, it's ridiculous.

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We have to do it this way, for Georgia.

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If the ambulance finds you here, she'll know.

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You really need to look after her.

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The ambulance can take care of me.

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Please, Elliott. Go.

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Go!

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So you've come to us after a six-month rotation in gerontology.

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-Correct.

-How was it?

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Old people are either very sweet or very rude.

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How was it medically?

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By the time they get to that age

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you are not really curing them as much as maintaining them.

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I trust you wouldn't say that to an elderly patient?

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No. I'd be stuck talking to them for hours if I did.

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Is this your first ED placement?

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-Yes.

-What are you expecting?

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All of human life.

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You think you can cope with that?

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Of course. A human body is a human body.

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There's pretty much only so many ways it can be fixed

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and so many ways it can break down.

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That's not strictly true. Sometimes there's no right or wrong answer.

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You'll find that out here.

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Yes. But if one thing doesn't work, you try another.

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And if nothing works, they die, absolute.

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So, what do you hope to get out of your time here?

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After completing my training and doing a couple of hospital jobs,

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I'd like to be living in the countryside with my husband.

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Oh, I'm sorry. I didn't realise you were married.

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My future husband. Whoever that may be.

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By then, I'll be specialising in dermatology.

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-Why dermatology?

-It's where the money is.

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It's a particular interest of mine.

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I maintain a blog about skin care. What moisturiser do you use?

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A very expensive one.

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Dr Ashford, what moisturiser do you use?

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You're looking a little dry. There are some excellent products out there

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based around animal placenta.

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I use them myself. I'll get you a sample.

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How convenient, because Dr Ashford here is going to be your mentor.

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I'm sure you'll learn a lot from him.

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-Maybe she'll take a few years off you!

-Excellent.

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Where can I get a uniform?

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This way.

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She's right mardy, this new doctor.

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Mardy, or just doesn't fancy you?

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She was rude to Robyn too.

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Ah, see the trouble with doctors is they are a bit like women.

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You never know what's going on in their heads,

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and the younger they are, the more they expect you to guess.

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She IS a young woman.

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-I rest my case.

-What do you think you're doing?

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-That's mine.

-Jolly good, but you still can't park it here.

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It's not blocking access, it's not in anybody's way.

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Tell you what, if you give me the keys,

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I'll go and park it for you in the staff car park.

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No way. You're too...

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big. You'd break it.

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Sorry, bruv. Come back when you're done.

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Noel, mate. Go and get a doctor quick!

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That chain's 12.5 millimetre solid steel cable,

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so good luck with cutting it. And I am a doctor.

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So, that's the new mardy one, is it?

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Can we get a trolley, please? What's your name?

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I wonder if you could help me. I have to find Warne Lane.

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Next time, bring your glasses, you silly cow...

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Excuse me. I have to... it's very important to find...

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-This bed here, Tom.

-OK.

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What have we got?

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No idea. He's just been dumped outside.

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Can you tell us your name?

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No. OK. On three - one, two, three.

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HE GROANS

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Over on three.

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One, two, three.

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OK. Can you tell us what happened?

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No way, mate.

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Can we get him on entonox and 10 milligrams of morphine, please?

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-He was thrown from the van?

-Yes.

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Can you tell us your name?

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Make things a lot easier for us if you could.

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-The more you tell us, the better we can help you.

-Nah.

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-Can you put a line in, please?

-On it.

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Oh, this is our new F2, Lily Chao. This is Charlie.

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-Good morning.

-Hi.

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U's and E's, FBCs, LFTs, group and save.

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Sats 97, heart rate 110.

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OK. Resps 21.

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Looks like a closed fracture of the ulna.

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Let's get an X-ray to confirm. We should be able to reduce it here.

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Are you going to tell us who you are?

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Look, you heard the doctor, what's your name?

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I mean, I can't just give you all these lovely free NHS drugs

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willy-nilly, not without knowing a medical history.

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What if you're allergic to, say, penicillin,

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and your throat swells and your airways close and you die on us?

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That's not a diagnosis, Doctor. That's speculation.

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-I'm just taking all possibilities into account.

-Doctor Chao.

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Tony.

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Good boy. Tony what?

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-Smith... Tony Smith.

-Seriously?

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I am not trying to arrest you, I'm trying to help you.

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-Lily.

-If he's Tony Smith, I'm Lady Gaga!

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All right, love.

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Hey, babe, I'm Jeff. This is Dixie.

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We are paramedics, mate. What's your name?

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Susan.

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Susan. OK, silly question, I know, but where's the pain?

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My chest and my head too.

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Just have a little listen to your chest, then, OK?

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All right.

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There were these three men, and they made me stop the car...

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OK, all right.

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Did they hurt you?

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No, I got away but I crashed.

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All right.

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OK, darling. Just stay nice and still for me.

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3006 to control, over.

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'Control, over.'

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Yeah, request police, please,

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at this incident in Stafford Woods. Over.

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TOILET FLUSHES

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I thought I heard you come in. How was the conference?

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Never mind that. Have you done the test?

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Yeah. I can't be sure of the results.

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I'm going to have to do another one a bit later.

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That's good news, isn't it? Better than a clear negative.

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-Elliott, what happened?!

-Oh, I was mugged.

-What?!

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In the walkway leading to the train station car park, you know?

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The subway. Somebody jumped me. But I'm fine, I'm fine.

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-Have you spoken to the police?

-No, no, no, it's nothing, honestly.

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There's CCTV all over the station. They can probably see who followed you.

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He was wearing a hoodie. I didn't see his face. I'm fine.

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Elliot, you're not fine.

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My God, you have a bad cut on the back of your head.

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-Darling, I think you are going to need stitches.

-No, no, no.

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It'll heal itself.

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Elliott, seriously, you can't see this.

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I'm taking you to hospital. I am going to get my keys.

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You've lost a tooth.

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I banged my face. When I hit the floor.

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There's some creps and consolidation.

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Have you got any chest pain?

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-A bit.

-Sharp, dull?

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Sharp. When I breathe in.

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Any particular side?

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On the right.

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Let's get a chest X-ray as well as the wrist,

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and an ECG to be on the safe side.

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Tony, are you going to tell us what happened?

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Near miss.

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I was just crossing the road and some geezer clipped me,

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-sent me flying.

-The van that dropped you off?

-No.

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Who were they, then? There were two men?

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I dunno. Just... they saw what happened,

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offered me a lift to hospital.

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You'd never seen them before?

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No.

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We have CCTV all over the hospital.

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I'm sure the police can identify the van.

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Cos obviously you'll want to thank these good Samaritans yourself.

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Dr Chao. Can I have a word?

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He's hiding something.

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Our job is to treat him, not treat him like a criminal.

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That's someone else's job.

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All the tattoos. And the man-made fibres.

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Probably a drug deal gone wrong. Got beaten up.

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HE SIGHS

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Find a porter to fast-track his bloods to the lab

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and get him moved to cubicles.

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Reception will help you.

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Now, please.

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First impressions...?

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Well, she's medically competent...

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But...?

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Just a bit scary.

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Just a bit.

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PREACHER: And when that terrible day of judgment arrives,

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the only one who can save you is The Lord, Jesus Christ.

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Ooh, officer!

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Take him into your heart today...

0:14:220:14:24

Can anyone give me directions to Warne Lane, please?

0:14:330:14:38

Can you, sonny?

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Thanks. May the lord go with you!

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BELL RINGS Look out!

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-Someone needs to get some help.

-Can you hear me?

0:15:020:15:05

Someone call an ambulance...

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I need a porter.

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Have we met?

0:15:090:15:11

Dr Lily Chao.

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Ciao, Chao.

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You're saying I can't have a porter?

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No, I'm saying if you need a porter, all you have to do is look for one.

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As opposed to ordering me to do it for you.

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Mac, Dr Chao here needs a porter.

0:15:210:15:23

Excellent. Instead of trying to remove

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a perfectly harmless parked scooter, maybe you could do some real work -

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these bloods need to be turned around ASAP

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and I need a patient transferred from resus to cubicles.

0:15:320:15:34

Interesting. Enter the Dragon Queen.

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Don't worry, boys. I'll protect you.

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This is Susan Bridger, 32 years old, rolled a car at 30mph,

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no other vehicles involved. She wasn't KO'D,

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-GCS has been 14, 15 on the way in.

-Right.

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She's got a facial laceration, minor erythema to her face,

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which is probably an airbag,

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she's got a chest injury which I would say is the seat belt.

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BP is 125, systolic pulse 80, and sats are at 97%.

0:16:020:16:05

-We've given her 5 of morphine.

-Thanks, Jeff.

0:16:050:16:07

Hi, Susan, I'm Zoe, one of the doctors here.

0:16:070:16:09

-Lily, can you give me a hand, please?

-My chest...

0:16:090:16:12

Let's have her over when we're ready. On three, please.

0:16:120:16:14

One, two, three. She was trying to escape from three men.

0:16:140:16:18

-Police are on their way.

-Did they hurt you?

-No.

0:16:180:16:20

I stayed in the car.

0:16:200:16:21

But I think I ran one of them over, trying to get away.

0:16:210:16:23

OK, don't worry. There'll be plenty of time to talk to the police later.

0:16:230:16:27

-I need to do a log roll, guys.

-OK.

-Yep.

0:16:270:16:29

OK, when I say. On three.

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One, two, three.

0:16:310:16:33

Thanks, Dixie. OK, Susan. Does that hurt there?

0:16:340:16:39

-A bit, yeah.

-And there?

0:16:390:16:41

-Yeah.

-OK, let's get her back.

0:16:410:16:43

OK, on three again. One, two, three.

0:16:430:16:46

Start getting the monitoring on, please.

0:16:460:16:49

I just want to check your neck here, Susan.

0:16:490:16:51

Have you got it?

0:16:510:16:53

-Is that tender there?

-Yeah, yeah.

0:16:530:16:56

OK, I'm going to need a head and neck scan, please.

0:16:560:16:59

'Control to 3006, could you do a quick turnaround?

0:16:590:17:01

'Junction of Clipper Street and Schooner Avenue.'

0:17:010:17:04

3006 to Control, message received. We're on our way. Over.

0:17:040:17:08

This way, Mr Thomas. Nothing to worry about.

0:17:150:17:18

Mind your backs, please. Mind your backs.

0:17:260:17:28

OK, we'll soon get you sorted. What's your name?

0:17:280:17:32

-Agatha.

-I'm just going to check you over, Agatha. All right?

0:17:320:17:34

You're looking very glamorous, Agatha, if you don't mind me saying.

0:17:340:17:38

I do mind you saying. Is your partner always this lippy?

0:17:380:17:42

She always is, I'm afraid. Day and night, day and night.

0:17:420:17:44

Aargh, my hip!

0:17:440:17:47

OK, Agatha. I'm going to give you something for the pain, love, OK?

0:17:470:17:50

Will this take long? I've got somewhere to be.

0:17:500:17:53

We need to take you in and get you checked over properly.

0:17:530:17:55

Nonsense. The bones got rattled a bit, but I'm fine.

0:17:550:17:59

CRIES IN PAIN

0:17:590:18:01

-No, no, no.

-No, no, no. Stay where you are.

0:18:010:18:03

-I'll grab a board, all right?

-All right, darling.

0:18:030:18:05

-I'm not getting on one of those things.

-OK, all right.

0:18:050:18:08

Stretcher then, yeah? I'll be right back, sweetheart.

0:18:080:18:11

It's all right, darling.

0:18:110:18:12

So how did you do this?

0:18:120:18:14

He was mugged.

0:18:140:18:15

Sorry to hear that.

0:18:150:18:17

-Is anything else hurting apart from your head?

-No.

0:18:180:18:20

I just got a good whack to the back of the head.

0:18:200:18:23

That'll need stitches, I'm afraid.

0:18:230:18:25

HE WINCES

0:18:250:18:27

Sorry.

0:18:270:18:28

There seems to be something lodged in the wound.

0:18:300:18:32

Did you hit the ground with your head?

0:18:320:18:35

I don't remember. He just sort of grabbed me.

0:18:350:18:39

OK, I'll need to clean up the blood and get a doctor to come in

0:18:390:18:42

and take a look and tell us what we're dealing with, OK?

0:18:420:18:45

My self-proclaimed hit-and-run patient.

0:18:520:18:55

Cavitating lesions, ghon focus, right apex of lung.

0:18:550:18:58

No obvious consolidation, hilar lymphadenopathy.

0:18:580:19:02

You're not thinking pulmonary TB...?

0:19:020:19:04

I can't be 100%, but he shows all the signs of living

0:19:040:19:07

on the fringes of society, no BCG scar.

0:19:070:19:11

OK. I'll get the respiratory team down for a second opinion,

0:19:110:19:14

you check his sputum cultures for MC and S

0:19:140:19:16

and get some antibiotics into him.

0:19:160:19:18

-How many members of staff have been in contact with him?

-Me, Lily, Charlie.

0:19:180:19:21

We can presume you three are immune.

0:19:210:19:23

Make him top priority. We can't risk cross-contamination.

0:19:230:19:26

It'll shut the entire ED down.

0:19:260:19:28

Send me that X-ray and his history.

0:19:280:19:30

That's the tricky bit, getting his full medical history.

0:19:300:19:32

Ah, Dr Chao. Tony Smith. We need to move him to HDC.

0:19:320:19:36

I think he's got TB. We need to isolate him.

0:19:360:19:40

TB? Who gets TB any more?

0:19:400:19:42

Well, if I find out his real story, I'll let you know.

0:19:420:19:45

I thought you said our job isn't to play detective.

0:19:450:19:48

I was on my way to see a friend. I can't be very long.

0:19:490:19:54

I'm feeling much better now.

0:19:540:19:56

That's just the pain relief talking.

0:19:560:19:58

You're not going anywhere till we've checked you out thoroughly.

0:19:580:20:01

That's the problem with you young people.

0:20:010:20:03

It's all mind-the-gap and health and safety. No backbone.

0:20:030:20:08

You won't have any backbone left either

0:20:080:20:10

-if you don't let us look after you.

-Pop that on your finger, darling.

0:20:100:20:13

We think you may have fractured your hip.

0:20:130:20:15

MOBILE BEEPS

0:20:150:20:17

-Boyfriend?

-No. No, not a boyfriend.

0:20:190:20:24

Right, Jeffrey.

0:20:240:20:26

Nice and easy, please. No bone-shaking.

0:20:260:20:30

Hospital's not too far.

0:20:330:20:34

We'll have you there in a couple of minutes.

0:20:340:20:36

You didn't tell me your name.

0:20:360:20:38

I'm Dixie.

0:20:380:20:39

Dixie?

0:20:390:20:42

Dixie, what are you, an American showgirl?

0:20:420:20:45

You don't look a bit like a Dixie.

0:20:480:20:50

No? What do I look like, then?

0:20:500:20:53

Doris.

0:20:540:20:56

You look like a Doris.

0:20:560:20:58

Right, Jeffrey.

0:20:580:21:00

-When you're ready, please, love.

-Righto...Doris.

0:21:000:21:03

How are you feeling? You OK?

0:21:040:21:06

Oh, Elliott, I'm fine. I'm not the one lying in a hospital bed.

0:21:060:21:10

I'm OK. You do fuss.

0:21:100:21:13

Maybe you should nip out and give my mum and dad a call,

0:21:130:21:16

-let them know what's happened.

-Yeah.

0:21:160:21:18

OK, you're right.

0:21:180:21:21

I'll be right back.

0:21:240:21:25

COUGHS

0:21:330:21:36

Please try to keep this on, Mr Smith. We can't risk cross-infection.

0:21:360:21:39

Is there anyone we can call for you, Agatha?

0:21:430:21:46

-Get them to meet you at the hospital?

-No. I have no family.

0:21:460:21:49

Never married, no brothers or sisters.

0:21:490:21:54

And I know I don't look old enough, but both of my parents are dead too.

0:21:540:21:58

Oh, come on! Get on with it, mate!

0:21:580:22:02

The blue light's not just for show, you know.

0:22:020:22:04

Sorry, it's not always easy getting around in Holby traffic.

0:22:060:22:10

Try driving a makeshift ambulance in a war zone, dear,

0:22:100:22:13

and then you'll know what easy is.

0:22:130:22:16

You did that?

0:22:160:22:17

Spent most of my career working aid relief overseas.

0:22:170:22:22

Africa especially.

0:22:220:22:24

All those lovely hot war zones in the '60s and '70s,

0:22:240:22:29

Biafra, Uganda, Sierra Leone. Arghhh!

0:22:290:22:33

Whoa! Sorry!

0:22:330:22:35

Are you OK, Agatha?

0:22:350:22:37

I feel a little dizzy.

0:22:370:22:38

OK, Aggie, just stay with me, darling.

0:22:380:22:41

Jeff, she's deteriorating.

0:22:410:22:43

COUGHS

0:22:470:22:50

I thought I'd lost you.

0:22:560:22:57

You can't go wandering off, mate. Come on, let's take a look at you.

0:22:570:23:00

That bloke in there, do you know what's wrong with him?

0:23:000:23:03

No, he's not my patient.

0:23:030:23:04

If you've changed your mind about talking to the police,

0:23:040:23:07

they're here taking a statement from another patient.

0:23:070:23:11

I...yes, if they're here already.

0:23:110:23:14

That might be the best thing. You couldn't just point us

0:23:140:23:16

in the direction of the bathroom, could you? I'll only be a minute.

0:23:160:23:19

Yeah, just through those doors to the left.

0:23:190:23:21

Right, thanks.

0:23:210:23:23

COUGHING

0:23:230:23:25

Susan?

0:23:320:23:33

Elliott?! What are you doing in here?

0:23:330:23:36

I was worried about you. Are you OK?

0:23:360:23:38

I think so. No-one said anything about any major surgery.

0:23:380:23:43

Is Georgia with you?

0:23:430:23:45

I need that bed changed fast. We've got an RTC coming in.

0:23:450:23:48

Yes. And the police are here. I'm going to tell them what happened.

0:23:480:23:51

No, Elliott, you can't! Not with Georgia here.

0:23:510:23:55

She already has bad memories of this hospital.

0:23:550:23:57

But I just think...

0:23:570:24:00

Also, the IVF might have worked.

0:24:000:24:02

Georgia might be pregnant.

0:24:020:24:04

That's great news!

0:24:060:24:08

-I should get back. We'll talk later, all right?

-OK. Thanks.

0:24:100:24:14

I spoke to your mum and dad. They send their love.

0:24:240:24:27

And I cancelled that reservation for tonight.

0:24:270:24:30

Ah, good.

0:24:300:24:31

Let's get you cleaned up, Mr Thomas.

0:24:310:24:33

On here?

0:24:330:24:34

Good news, Susan. Your scans have come back clear,

0:24:410:24:44

so we can take the collar off her now and sit her up.

0:24:440:24:46

We're going to transfer her to cubicles, Lily.

0:24:460:24:49

-Can you sort that out?

-Of course.

0:24:490:24:50

Should I have notified that gentleman?

0:24:500:24:53

No, he's just my brother-in-law.

0:24:530:24:55

He had an accident today too.

0:24:550:24:57

-Not a very lucky day for your family.

-No.

0:24:570:25:00

Agatha Kirkpatrick, 72, came off worst, pedestrian versus bike.

0:25:000:25:05

GCS 15 was at scene, dropped to 13 en route.

0:25:050:25:08

10 of morphine and entonox. OK, let's get her over, please.

0:25:080:25:11

One, two, three.

0:25:110:25:14

OK, Aggie, don't worry, darling.

0:25:140:25:16

And over. One, two, three.

0:25:160:25:20

There you go.

0:25:200:25:21

SATS 92%, her BP 110/60,

0:25:210:25:25

her pulse is 100, query pelvic fracture.

0:25:250:25:28

And she's complaining of lower back pain

0:25:280:25:30

and she's refused spinal care.

0:25:300:25:31

Do you hear me complaining?

0:25:310:25:34

Hello, Agatha, I'm Sam, one of the doctors here.

0:25:340:25:36

Could we get a portable X-ray down here, please,

0:25:360:25:39

-for the neck, chest and pelvis?

-Yeah, I'm on it.

0:25:390:25:41

Actually, can you give Dr Nicholls a hand, please?

0:25:410:25:43

Sam, new F2.

0:25:430:25:45

Sam Nicholls, hi. This is Robyn.

0:25:460:25:48

Lily Chao.

0:25:480:25:50

We've met.

0:25:500:25:51

Let's get bloods off, U's & E's, FBC,

0:25:530:25:56

and cross match six units.

0:25:560:25:57

Robyn, I want her on one gram IV paracetamol.

0:25:570:26:00

Oh.

0:26:040:26:05

Agatha, this is an awful lot of money you are carrying around.

0:26:070:26:10

Well, when you get to my age,

0:26:100:26:13

you don't care much about whether your bum looks big in this.

0:26:130:26:17

Do you know how much is here?

0:26:170:26:19

Two thousand, maybe.

0:26:190:26:21

OK, we'll get it counted and put it in a safe for you.

0:26:210:26:26

I want her to look after it.

0:26:260:26:29

No, I can't, love, I've got to go back on duty.

0:26:290:26:31

I trust you.

0:26:310:26:33

OK...

0:26:340:26:36

I'll get it put somewhere safe.

0:26:360:26:38

Are you on any medicines, Agatha?

0:26:390:26:42

Yes, I take warfarin. I had a couple of DVTs.

0:26:420:26:46

My yellow book's in my handbag.

0:26:460:26:51

Will this take long?

0:26:510:26:53

I was rather hoping to make a date I have later on.

0:26:530:26:56

A date? I haven't had a date for weeks.

0:26:560:26:58

Leave some for the rest of us, eh, Agatha?

0:26:580:27:01

I'm afraid you won't be going

0:27:010:27:03

anywhere for a while, Ms Kirkpatrick.

0:27:030:27:06

Robyn, can I have a quick word?

0:27:060:27:08

She's been on 2.5 for about 10 years.

0:27:130:27:15

Could you ask the lab to do an INR and clotting screen?

0:27:150:27:18

And we also need to get a warfarin reversal agent.

0:27:180:27:21

Could you also ask Dr Chao to cross-match

0:27:210:27:23

-four more units, and to write up the fluids?

-Yeah.

0:27:230:27:26

Sam asked if you could add four more units to the cross-match

0:27:280:27:31

-and write her up for some fluids.

-Of course. Can I suggest something?

0:27:310:27:36

You need to be less informal with the patients. Because this isn't a place for gossiping.

0:27:370:27:41

We need to prioritise their treatment, and anything else

0:27:410:27:44

is just a waste of NHS time and money.

0:27:440:27:46

Sorry all the doctors are backed up,

0:27:490:27:50

so I'm going to have to check the wound for infection.

0:27:500:27:53

Did you manage to test again?

0:27:540:27:56

No, not yet.

0:27:560:27:58

Is everything all right?

0:27:580:27:59

Yeah, we, erm... we might be pregnant.

0:27:590:28:03

-Oh, congratulations!

-We're not sure yet.

0:28:030:28:05

-If you want, I can refer you to the obstetrician?

-No, thank you.

0:28:050:28:08

-It's too early.

-OK, let's get your husband cleaned up.

0:28:080:28:11

I'll be back in a sec.

0:28:110:28:12

Globalnet.za?

0:28:150:28:18

Where's "za"? Is that New Zealand?

0:28:180:28:20

South Africa.

0:28:200:28:22

Right, so there is an old lady with a large sum of cash

0:28:220:28:25

and a hotel booking goes to meet a bloke from South Africa

0:28:250:28:29

she's met on the internet?

0:28:290:28:31

That almost never ends well.

0:28:310:28:32

Can you keep that somewhere safe for me?

0:28:320:28:35

And can you do me a favour?

0:28:350:28:36

Check out that e-mail address. Cheers, Louise.

0:28:360:28:39

Well, the neck's fine, but there's a significant pelvic fracture.

0:28:440:28:48

Let's get a CT and refer her to orthopods.

0:28:480:28:50

What's wrong?

0:28:520:28:53

I think that... Dr Chao, she's really bossy.

0:28:550:29:00

-And I don't think she likes me very much.

-Really?

0:29:000:29:02

She says all I do is waste NHS time and money.

0:29:020:29:06

Well, I know that's not true. I think you're a brilliant nurse.

0:29:060:29:09

Really?

0:29:090:29:10

Yeah.

0:29:100:29:12

Thank you.

0:29:120:29:13

You're welcome.

0:29:160:29:18

I'll go contact orthopods.

0:29:180:29:19

-Those bloods you wanted fast-tracked?

-Oh, great.

0:29:270:29:30

Could you open it up so I can read it, please?

0:29:300:29:32

Pretty much confirms it's TB.

0:29:400:29:42

-Thanks, Louise.

-You know,

0:29:450:29:47

that mask really shows off how lovely your eyes are.

0:29:470:29:50

Thank you.

0:29:500:29:51

"You look good in a mask." Idiot!

0:29:530:29:55

Thanks, Lamorna.

0:29:570:29:59

TONY COUGHS

0:29:590:30:00

How are you feeling?

0:30:000:30:02

Bit better, yeah.

0:30:020:30:03

I've prescribed antibiotics for the TB.

0:30:030:30:06

It's treatable, but it's contagious, so you'll have to stay in isolation.

0:30:060:30:10

I'm just arranging to have you admitted.

0:30:100:30:12

I can't stay here! I want to go home.

0:30:120:30:15

Not in your condition, I'm afraid. Now, Tony, where do you live?

0:30:150:30:19

I need to know how you caught it.

0:30:190:30:21

I need to know you haven't infected anyone else.

0:30:210:30:24

If you're trying to protect someone, you're going about it the wrong way.

0:30:260:30:30

Mostly, I sleep rough.

0:30:310:30:33

That's how I caught it.

0:30:340:30:35

So you were mugged?

0:30:450:30:46

-Yes.

-Yes, he was.

0:30:460:30:48

Would you mind giving us a moment alone?

0:30:490:30:52

Um, if it's possible, I'd quite like to stay, actually.

0:30:520:30:57

Coffee shop is in the reception.

0:30:570:30:59

OK. I'll get us some teas.

0:31:010:31:04

Now, where were you attacked?

0:31:080:31:10

At the train station.

0:31:100:31:12

The train station?

0:31:120:31:14

Yeah, I'd just got home. I...

0:31:140:31:16

-Stay still.

-I'd been away at a conference in London.

0:31:160:31:20

There's definitely something in there. I think I can get it.

0:31:200:31:24

I understand your sister-in-law is also the victim of an attack this morning.

0:31:270:31:32

Miles away from yours.

0:31:320:31:34

Says she ran one of her attackers over...

0:31:340:31:38

Ah!

0:31:380:31:40

Good for her.

0:31:400:31:41

Nurse.

0:31:470:31:49

I'll be a sec.

0:31:490:31:50

Can you get a suture kit ready for Mr Thomas?

0:31:500:31:53

And can you also find out

0:31:530:31:54

exactly who made the 999 call this morning about Susan Bridger?

0:31:540:31:58

Show me your teeth.

0:32:080:32:10

Do it.

0:32:100:32:12

Ah!

0:32:160:32:17

The tooth, the whole tooth and nothing but the tooth.

0:32:170:32:20

I have got two more patients out there, a man and a woman.

0:32:200:32:23

She says she was attacked by three men.

0:32:230:32:26

Let's say that was you and two men who dropped you off at hospital.

0:32:260:32:30

-I don't know what you're talking about.

-How's their health?

0:32:300:32:33

Are they coughing? You do realise

0:32:330:32:35

that TB is the second most common form of death from infectious disease

0:32:350:32:38

-after HIV?

-Death?!

0:32:380:32:40

If they've been around you, they need testing as well as treating.

0:32:400:32:43

Fine. I'll go file a report right now.

0:32:440:32:47

My brothers!

0:32:480:32:50

They're my brothers.

0:32:510:32:52

Where did you go?

0:32:590:33:01

He lives with his two brothers in a caravan in a field

0:33:010:33:03

down a single-track lane at Follybrook Farm.

0:33:030:33:06

We need to send the police to locate the brothers

0:33:060:33:08

because they're almost certainly infected.

0:33:080:33:11

-Any luck on that 999 call?

-He didn't leave his name.

0:33:110:33:14

-And you're sure it was a he?

-That's what I was told.

0:33:140:33:17

I wish people wouldn't lie to their doctors.

0:33:190:33:22

My job's difficult enough, you know.

0:33:220:33:24

What do you mean?

0:33:240:33:25

If people tell me they drink 20 units of alcohol a week,

0:33:250:33:28

I know they mean 40.

0:33:280:33:30

If they tell me they smoke ten cigarettes a day,

0:33:300:33:32

-I know they mean a pack.

-Dr Chao?

0:33:320:33:34

We might have to send him into isolation

0:33:340:33:37

-until he tells us the truth.

-Isolation?

0:33:370:33:39

You didn't get that at the railway station this morning, did you?

0:33:390:33:41

You were with your sister-in-law when she was attacked.

0:33:410:33:44

-No, that's not what happened!

-Mr Thomas, my concern here

0:33:440:33:47

is that the men who attacked you both this morning

0:33:470:33:49

were infected with pulmonary tuberculosis,

0:33:490:33:52

and since his tooth was embedded in your head, you may be infected.

0:33:520:33:55

If you want to be so melodramatic

0:33:550:33:57

as to be having an affair with your wife's sister,

0:33:570:34:00

that's your business. I need to know the truth,

0:34:000:34:02

-so I can treat you both...

-Hang on! It's not...

0:34:020:34:04

Yes, all right, we were together, OK?

0:34:060:34:08

But I don't want my wife to know yet.

0:34:080:34:10

We are about to send you to isolation so is there anything we don't know?

0:34:100:34:13

Mrs Thomas?

0:34:170:34:19

-Mrs Thomas, are you OK?

-Yes, I'm fine.

0:34:200:34:22

-Where are you going?

-I don't know. Home.

-Does Elliott know?

0:34:220:34:25

Um...

0:34:250:34:28

I don't think it matters any more.

0:34:280:34:29

Look, why don't you come and sit down for a moment?

0:34:290:34:33

Honestly, I'm fine.

0:34:330:34:35

I just feel...

0:34:350:34:37

I just feel a bit dizzy.

0:34:380:34:40

Can we get some help over here, please?

0:34:410:34:43

Can you grab a wheelchair?

0:34:430:34:45

-What happened?

-I don't know. She said she was feeling dizzy.

0:34:450:34:48

She told me earlier that she might be pregnant.

0:34:480:34:50

Can you get up and get onto the bed?

0:34:500:34:52

Take your time. That's good.

0:34:520:34:55

OK, put your head back. That's lovely.

0:34:580:35:01

-Georgia? What's going on? Is she all right?

-No, no, no!

0:35:010:35:03

It's OK. Has she collapsed like this before?

0:35:030:35:06

-Uh, no, I don't think so.

-Is she on any medication?

0:35:060:35:09

Yeah. Anti-depressants.

0:35:090:35:11

-What sort?

-I don't know.

0:35:110:35:14

Georgia... We lost a baby a few months ago.

0:35:140:35:19

-A still-birth at 20 weeks.

-OK.

0:35:190:35:22

How are you feeling, Georgia?

0:35:250:35:27

-Any pain anywhere?

-No.

0:35:270:35:29

Charlie, could you arrange a repeat HCG, check for a possible pregnancy?

0:35:320:35:36

Thanks. And I'm sorry,

0:35:360:35:39

but Elliott has had contact with a tuberculosis carrier

0:35:390:35:42

and while his chances of being infected are slim,

0:35:420:35:45

he, in turn, has had contact with you and your sister.

0:35:450:35:48

We can't risk cross-infection in the hospital,

0:35:480:35:50

so I'm going to have to isolate you all.

0:35:500:35:52

I heard what she said.

0:35:560:35:58

-About the affair.

-No, Georgia, it's not what you think.

0:35:580:36:02

Can you arrange for Elliott and Susan to be moved to HDC

0:36:020:36:05

as soon as possible, please?

0:36:050:36:06

Georgia will follow in a few minutes when she's recovered.

0:36:060:36:08

Hang on, hang on, let me explain, please.

0:36:080:36:11

Georgia, you've got it wrong. I can explain.

0:36:110:36:13

And please, I need you to stay in your cubicle until we move you.

0:36:130:36:17

LILY: Listen to the doctor, let her rest.

0:36:170:36:19

That email address belongs to an ex-pat living in South Africa.

0:36:260:36:30

Right. Maybe I had Agatha wrong.

0:36:300:36:33

He must be someone she knows from the old days.

0:36:340:36:37

Oh, poor old Freddy,

0:36:370:36:38

-he probably travelled thousands of miles just to get stood up.

-Yeah.

0:36:380:36:42

Yeah, thanks, Louise.

0:36:420:36:44

Jeffery, it's me, darling. I'm going on a break.

0:36:440:36:47

I'm going to be about 15 minutes.

0:36:470:36:49

All you need to do is relax for us, Agatha. We'll do all the work.

0:36:490:36:52

I don't care for enclosed spaces.

0:36:520:36:55

I've spent most of my life living in big, open ones.

0:36:550:36:59

It'll only be a few minutes.

0:36:590:37:01

I'll leave you in Jamie's capable hands.

0:37:010:37:04

-OVER INTERCOM:

-Try and stay nice and calm for me, Agatha.

0:37:090:37:12

Big, deep breaths.

0:37:120:37:13

I don't want to be in here.

0:37:130:37:15

I don't want to be in here!

0:37:160:37:18

I don't want to be in here!

0:37:190:37:21

ALARM BEEPS

0:37:220:37:25

Stop. Can I get some help in here, please?

0:37:250:37:27

OK, Jamie, go upstairs and get some bloods.

0:37:270:37:29

We'll give her a couple of units stat.

0:37:290:37:32

It's OK, Agatha, try and stay calm for me.

0:37:320:37:34

Where's the porter? The old man with the funny accent?

0:37:360:37:39

He is replacing a fuse.

0:37:410:37:43

-I have two patients in cubicles need transferring to HDC.

-Fine.

0:37:430:37:47

It's that way.

0:37:470:37:48

Excuse me, young lady, I was finding my own way to cubicles

0:37:500:37:53

before your mother was in need of a midwife.

0:37:530:37:55

You need to keep them better organised.

0:37:580:38:00

I've been here half a day and I can see that this area is central.

0:38:000:38:03

Everyone passes through here.

0:38:030:38:06

If they check in with you every time they finish their task,

0:38:060:38:09

you know exactly where they are at all times.

0:38:090:38:12

Yeah, that's brilliant. I'm going to issue a memo right away.

0:38:120:38:16

Ah, Dr Chao. Would you like to follow me, please?

0:38:170:38:21

Listen to me, and listen to me very carefully.

0:38:340:38:37

There is a great deal more to being a doctor

0:38:380:38:40

than just assessing and treating people's symptoms.

0:38:400:38:44

There's an old-fashioned phrase - bedside manner.

0:38:440:38:47

All the best doctors have a good bedside manner.

0:38:470:38:51

Right now, you don't.

0:38:510:38:53

Hang on. I thought I was doing a good job.

0:38:530:38:56

This ED is a team. We protect each other, work with each other,

0:38:560:39:00

rub along as best we can with each other.

0:39:000:39:03

The nursing staff are your friends

0:39:030:39:06

and trust me, you really want them on your side.

0:39:060:39:09

Also, you had no business talking to Elliott Thomas in the way you did.

0:39:090:39:13

But if I hadn't pushed him,

0:39:130:39:14

we may well have let him walk out of here infected with TB.

0:39:140:39:18

You made a judgement and offered an opinion on his personal life.

0:39:180:39:22

That's nothing to do with clinical decision-making.

0:39:220:39:24

Also, you did it in front of his wife.

0:39:240:39:27

Let's just try and get through the rest of the day

0:39:270:39:30

without repeating any of those mistakes.

0:39:300:39:32

Thank you, Mum.

0:39:470:39:48

I've got to go. Bye.

0:39:490:39:51

Sorry, I had to tell someone.

0:39:530:39:55

OK. Don't worry.

0:39:550:39:57

That other doctor, he said that Susan was here.

0:39:570:40:01

Yes, she was with your husband when they were attacked.

0:40:010:40:05

But she's OK, no serious injuries.

0:40:050:40:07

He told me he was at a conference and he was with Susan.

0:40:080:40:12

He lied to me. I really can't be here.

0:40:120:40:15

Sorry, that's not possible.

0:40:150:40:16

I can't be in isolation with Elliott and Susan, not after what happened.

0:40:180:40:22

At least isolate me somewhere away from them.

0:40:220:40:25

You're going to have to talk to them sometime.

0:40:250:40:28

In my world, sooner is always better than later.

0:40:290:40:32

Are those my pregnancy test results?

0:40:340:40:36

Yes.

0:40:390:40:40

Georgia? Georgia, you OK? We've been worried sick.

0:40:450:40:49

I'm fine.

0:40:490:40:50

Right. I'm afraid Georgia's repeat pregnancy test was negative.

0:40:520:40:58

I'm so sorry.

0:40:580:41:00

-But under the circumstances, it's probably for the best.

-Georgia...

0:41:000:41:04

Don't, Susie. I know, OK?

0:41:040:41:06

No, you don't.

0:41:060:41:07

I was with Elliott this morning.

0:41:090:41:11

But not the way that doctor thought.

0:41:110:41:14

He'd taken me to a private clinic out of town.

0:41:140:41:16

I've been having some tests.

0:41:180:41:19

Tests? Tests for what?

0:41:190:41:23

I got the results this morning.

0:41:230:41:25

Georgia, I've got cancer.

0:41:270:41:30

I'm sorry. I probably should have told you sooner.

0:41:320:41:36

That's all right. Do you need a referral to a specialist?

0:41:360:41:41

No, Elliott's sorted all of that out for me. He's been a rock, Georgia.

0:41:410:41:45

Excuse us for a moment.

0:41:450:41:47

Why didn't...

0:41:470:41:49

Why weren't you going to tell me?

0:41:490:41:51

We were. Just...didn't want to tell you while you were having IVF.

0:41:510:41:55

I didn't think it would...be fair.

0:41:550:41:58

Fair? You're my sister! Of course I want to know!

0:41:580:42:03

I can handle it. I may not be happy about it, but I can handle it.

0:42:040:42:08

-Sorry.

-You don't have to pretend you don't have cancer for my sake.

0:42:080:42:11

You can't go giving me all your money, then popping your clogs.

0:42:220:42:26

Imagine the paperwork I'd have to fill out.

0:42:260:42:29

How are you feeling?

0:42:290:42:31

Old.

0:42:310:42:32

You're not that old.

0:42:340:42:36

From what I hear, you had a dirty weekend planned.

0:42:360:42:39

Who's Fred, then?

0:42:400:42:42

A chum from the old days in Africa.

0:42:420:42:44

His wife was still alive the last time I saw him.

0:42:450:42:48

But we found each other online a few months ago.

0:42:490:42:53

What's the time?

0:42:550:42:57

12.25.

0:42:570:42:59

Oh... Fred's only here for a few days.

0:42:590:43:03

I was supposed to meet him at one.

0:43:030:43:05

I wanted to get there early to get a seat with a flattering light.

0:43:060:43:12

I was going to use that money to run off with Fred to Africa.

0:43:120:43:16

There was still 200 in my handbag.

0:43:180:43:22

I was afraid to go in your bag, knowing you were going on a date.

0:43:220:43:25

Quite right.

0:43:250:43:27

They're going to take you up to theatre now, Aggie.

0:43:270:43:30

Have you returned that text yet?

0:43:300:43:32

That one from someone who's "not a boyfriend"?

0:43:320:43:36

As if I didn't know what that meant.

0:43:360:43:39

DIXIE LAUGHS

0:43:390:43:41

It's all right for you to laugh.

0:43:410:43:43

You've still got a date tonight if you want it.

0:43:430:43:47

But what's poor Fred going to think about my not turning up?

0:43:470:43:51

Actually, he'd quite like to tell you himself.

0:43:510:43:54

-Fred!

-Hello, my dear.

0:43:560:43:58

-I've been waiting for you.

-Thank you.

0:44:000:44:03

I hadn't planned for him to see me in bed until after the third date.

0:44:030:44:08

Good luck, Aggie.

0:44:100:44:12

Thanks, Doris. You're a star.

0:44:120:44:15

You go well.

0:44:150:44:17

I thought you were getting the tea.

0:44:200:44:23

I couldn't leave poor Fred waiting in the cafe, could I?

0:44:230:44:26

-Nah.

-He'd come thousands of miles.

0:44:260:44:28

Yeah. Poor old Fred.

0:44:280:44:31

I wonder what would've happened if they'd got together years ago.

0:44:310:44:34

Oh, I don't know. Getting on with it now, though, aren't they?

0:44:340:44:37

No time like the present and all that.

0:44:370:44:40

-You never know till you try, eh?

-Exactly.

0:44:410:44:45

Cheers, kid.

0:44:450:44:46

I'll make the tea.

0:44:460:44:48

SHE DIALS

0:44:500:44:53

Carol?

0:44:560:44:58

Hi, love, it's Dixie. Sorry it's been a bit of a mad day.

0:44:580:45:03

She accused a man of having an affair in front of his wife?!

0:45:030:45:06

Then planned to write her own glowing report of her day's work

0:45:060:45:09

and have me sign off on it.

0:45:090:45:10

She's the first doctor I've ever met who's keen on doing her own paperwork.

0:45:100:45:14

Tess is going to love her.

0:45:140:45:16

Yeah, good luck with this one.

0:45:160:45:18

Just try and get her to stop being so rude to everyone,

0:45:180:45:20

then we can wave her off to her Harley Street skin care clinic.

0:45:200:45:23

I don't know...

0:45:230:45:25

What, seriously? You like her?

0:45:250:45:27

Like is a very strong word. Very strong.

0:45:270:45:29

But I think she's got something.

0:45:290:45:31

If she had a little personal charm,

0:45:310:45:33

she could be a brilliant ED doctor.

0:45:330:45:35

OK, Michelin-starred dinner says you'll ask me to get rid of her

0:45:350:45:38

before her time's up.

0:45:380:45:39

Charlie, you're my witness.

0:45:420:45:43

Actually, I'll have a slice of that action.

0:45:430:45:46

You know she's right.

0:45:460:45:48

OK, Michelin-starred dinner says

0:45:490:45:51

I'll have her committed to being an ED doctor

0:45:510:45:53

by the end of her attachment.

0:45:530:45:55

How long's she going to be here for?

0:45:560:45:58

F2's usually six months, isn't it?

0:45:580:46:00

She can't go treating people like that for six months.

0:46:000:46:02

I don't think she's that bad. You two are just scared of strong women.

0:46:020:46:05

Look at how you treated me at first.

0:46:050:46:07

Oh, no, I'm not liking this.

0:46:070:46:09

Louise and Lily becoming pals?

0:46:090:46:11

That's like crossing the proton streams in Ghostbusters.

0:46:110:46:14

Quick, stop! Stop!

0:46:140:46:17

Hey, come on!

0:46:170:46:19

You were right about those bolt cutters, though, love.

0:46:230:46:26

Oh! That's not a very good end to the day.

0:46:280:46:31

The way my day's gone, it's the perfect end.

0:46:310:46:35

Pub?

0:46:350:46:36

I don't think I'm going to fit in there tonight.

0:46:360:46:39

Another time. See you.

0:46:390:46:41

I'm Rita Freeman, new ED nurse at Holby City. This is Jane.

0:46:500:46:54

Jeffery!

0:46:570:46:58

I'm not having treatment. I don't want any.

0:46:580:47:00

-Stan.

-I don't want any fuss.

0:47:000:47:03

I think he's an illegal.

0:47:040:47:06

Overstayed a visa, failed asylum-seeker.

0:47:060:47:08

We get them all the time.

0:47:080:47:10

He's gay. He's a failed asylum seeker.

0:47:100:47:12

Look what's waiting for him if he has to go back.

0:47:120:47:15

I'm just going to ask this,

0:47:150:47:16

but are you always this much of a pain in the arse?

0:47:160:47:18

I could say no, but I'd be lying.

0:47:180:47:20

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