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-It is my department. -She'd be great back-up. -Back-up? -Absolutely. | 0:00:02 | 0:00:05 | |
-Seriously? -You wouldn't say no. | 0:00:05 | 0:00:07 | |
-Well, a score says you can't. -40 says I can. | 0:00:07 | 0:00:10 | |
You left your colleagues in the lurch. | 0:00:10 | 0:00:11 | |
You made some really irresponsible decisions. | 0:00:11 | 0:00:13 | |
-But Minor Injuries Unit? -Consider yourself lucky. | 0:00:13 | 0:00:16 | |
This department is in chaos! | 0:00:22 | 0:00:24 | |
You have to get this sorted. They're on their knees. So am I. | 0:00:24 | 0:00:28 | |
As I'm sure you all know, it's a very special day for one of us. | 0:01:03 | 0:01:06 | |
Good man, Fred. It's Fred's birthday. | 0:01:06 | 0:01:10 | |
100 years old. | 0:01:10 | 0:01:11 | |
Now, Fred has been with us at Forest Glade for, what, | 0:01:13 | 0:01:16 | |
nearly a decade now, | 0:01:16 | 0:01:17 | |
and I'm sure you'll agree, he is living proof of the care | 0:01:17 | 0:01:21 | |
and devotion provided by our staff and facilities. | 0:01:21 | 0:01:24 | |
Happy Birthday, Fred! | 0:01:25 | 0:01:27 | |
# For he's a jolly good fellow | 0:01:27 | 0:01:29 | |
# For he's a jolly good fellow | 0:01:29 | 0:01:31 | |
# For he's a jolly good fellow | 0:01:31 | 0:01:34 | |
# And so say all of us | 0:01:34 | 0:01:36 | |
# And so say all of us And so say all of us | 0:01:37 | 0:01:40 | |
# For he's a jolly good fellow | 0:01:40 | 0:01:43 | |
# For he's a jolly good fellow | 0:01:43 | 0:01:45 | |
# For he's a jolly good fellow | 0:01:45 | 0:01:47 | |
# And so say all of us. # | 0:01:49 | 0:01:51 | |
Fire! Fire! | 0:01:51 | 0:01:53 | |
-FIRE ALARM BLARES -Get everyone out! | 0:01:53 | 0:01:56 | |
Quick! Get everyone out! | 0:01:56 | 0:01:58 | |
COMMOTION | 0:01:58 | 0:02:01 | |
ALARM CONTINUES AND GLASS SMASHES | 0:02:04 | 0:02:07 | |
I need to extend my credit. | 0:02:17 | 0:02:19 | |
I don't get paid for another three weeks | 0:02:19 | 0:02:21 | |
so I can't give you what I haven't got, can I? | 0:02:21 | 0:02:24 | |
Yeah? Well. OK, ask him and see what he says, all right? | 0:02:24 | 0:02:26 | |
Get back to me. | 0:02:26 | 0:02:28 | |
We're only halfway through this shift and I'm wishing it was over. | 0:02:28 | 0:02:31 | |
-Tell me about it. -Hi, you all right? -All right? What are you doing here? | 0:02:31 | 0:02:35 | |
Finished my stint in MIU. | 0:02:35 | 0:02:36 | |
I've come in to check the off-duty, see when I'm next in ED. | 0:02:36 | 0:02:39 | |
-Is Tess on duty? -Yes, she is. And, er, I'd have brought flowers. | 0:02:39 | 0:02:44 | |
And where am I supposed to put this? | 0:02:50 | 0:02:52 | |
Leather looks good on you. You should wear it more often. | 0:02:53 | 0:02:57 | |
I look like Cat Woman's frumpy sister. | 0:02:57 | 0:02:59 | |
And it smells. Don't you ever get it cleaned? | 0:02:59 | 0:03:02 | |
That's the smell of the open road. | 0:03:02 | 0:03:04 | |
-All right, helmet on. -Oh. | 0:03:05 | 0:03:07 | |
Here, let me help you. | 0:03:09 | 0:03:10 | |
You look great. | 0:03:12 | 0:03:14 | |
-So how am I going to get on this thing? -Relax! It'll be fun. | 0:03:14 | 0:03:18 | |
Right, on you get. | 0:03:19 | 0:03:20 | |
Wrap your arms around me. | 0:03:22 | 0:03:23 | |
-Oh, now I see what the plan is. -Tighter. | 0:03:23 | 0:03:26 | |
I don't want to squash the rose. You know, | 0:03:26 | 0:03:28 | |
most men would just take a girl out for dinner on a second date. | 0:03:28 | 0:03:32 | |
I'm not like most men, am I? | 0:03:32 | 0:03:33 | |
All right, hold on. | 0:03:36 | 0:03:38 | |
AMBULANCE SIREN | 0:03:44 | 0:03:47 | |
Downstairs day room, 15 people. They're all out. | 0:03:57 | 0:04:00 | |
Cavalry's here. Gather round. | 0:04:00 | 0:04:02 | |
Fire started in the downstairs day room. | 0:04:02 | 0:04:04 | |
It's out now so we're good to go in. | 0:04:04 | 0:04:06 | |
Dave, Mac, I'd like you to treat the residents out here. | 0:04:06 | 0:04:08 | |
There's a lot of scared, vulnerable people. | 0:04:08 | 0:04:11 | |
Triage as best you can. | 0:04:11 | 0:04:12 | |
Would you like me to get on to ambulance control? | 0:04:12 | 0:04:14 | |
-See if there's anyone available? -Yeah, OK, great. | 0:04:14 | 0:04:16 | |
The fire's taken out all the electrics - so that's | 0:04:16 | 0:04:19 | |
the medical and monitoring equipment down, so regular obs, please. | 0:04:19 | 0:04:22 | |
Tamzin, we have a gentleman still inside with a suspected | 0:04:22 | 0:04:24 | |
-cardiac arrest, so that's you and me. -Yup. -Let's do this thing. | 0:04:24 | 0:04:27 | |
Thanks, buddy. | 0:04:30 | 0:04:31 | |
3006 to Control - looks like we're on our way to you with 15 patients - | 0:04:33 | 0:04:36 | |
all elderly and infirm, some with mobility issues. | 0:04:36 | 0:04:39 | |
-One with a suspected cardiac arrest. Over. -Excuse me? It's this way. | 0:04:39 | 0:04:42 | |
-Jeff? -Control to 3006, received, over. -OK, thanks. | 0:04:42 | 0:04:47 | |
This way? OK. | 0:04:47 | 0:04:49 | |
-This way! Please! -All right, love, we're on our way, don't worry. | 0:04:49 | 0:04:52 | |
-OK, sweet pea - through here, yeah? -We're here. -Room 50. OK. -Thank you - 50. | 0:04:52 | 0:04:57 | |
Hello? Ambulance service. | 0:04:57 | 0:05:00 | |
-Clear! -OK, mind yourself, mate, please. Bit of room. | 0:05:00 | 0:05:03 | |
MONITOR SOUNDS THEN STOPS | 0:05:03 | 0:05:07 | |
-OK, I've got a pulse. -I did it. -Are you're the nursing manager? | 0:05:08 | 0:05:12 | |
-Yeah, Colin McKenna. -What's the patient's name? | 0:05:12 | 0:05:14 | |
-Peter Taper. -Peter. I'm his wife. | 0:05:14 | 0:05:17 | |
Peter? Peter, can you hear me? | 0:05:17 | 0:05:20 | |
He's OK? He's going to be OK, right? | 0:05:20 | 0:05:22 | |
He's 91 years old. Terminal. | 0:05:22 | 0:05:26 | |
Right, OK, what treatment's he receiving? | 0:05:26 | 0:05:27 | |
Pulse is faint. And thready. | 0:05:27 | 0:05:29 | |
He's receiving end-of-life care. | 0:05:29 | 0:05:31 | |
-Any DNR? -What's DNR? | 0:05:31 | 0:05:33 | |
No. | 0:05:33 | 0:05:34 | |
There's no pre-planned DNR in place. | 0:05:34 | 0:05:37 | |
I mean, I wouldn't be shocking him otherwise, would I? | 0:05:37 | 0:05:41 | |
No. Could you take this lovely young lady outside for me? | 0:05:41 | 0:05:45 | |
-Oh, I don't want to leave him. -It's OK. | 0:05:45 | 0:05:47 | |
Peter's going to come right out behind you. I promise. | 0:05:47 | 0:05:50 | |
Thanks. | 0:05:51 | 0:05:53 | |
-Jeff, he's dying. -Yeah, I know. | 0:05:55 | 0:05:58 | |
But without any DNR in place we're obliged to keep him going | 0:05:58 | 0:06:02 | |
till we get him to the ED, aren't we? Nice. | 0:06:02 | 0:06:04 | |
Charlie, er... | 0:06:16 | 0:06:17 | |
Where are those breach reports from last month? | 0:06:17 | 0:06:20 | |
-Guy Self has been asking me for them. -On the computer, as usual. | 0:06:20 | 0:06:23 | |
Right, OK, erm.. | 0:06:23 | 0:06:26 | |
-You finally read it, then? -Every word - twice. | 0:06:26 | 0:06:29 | |
It's really good. Thank you. | 0:06:29 | 0:06:31 | |
Listen, about what you said. | 0:06:31 | 0:06:34 | |
You were right. I need to take charge of the department more... | 0:06:34 | 0:06:38 | |
And you're a great doctor, Zoe, but... | 0:06:38 | 0:06:40 | |
But I need to be a better clinical lead. | 0:06:40 | 0:06:42 | |
Hi, Charlie. I just needed to talk to you about the quarterly | 0:06:42 | 0:06:45 | |
drug expenditure - I think I've found some savings. | 0:06:45 | 0:06:47 | |
Great. Always open to new ideas. | 0:06:47 | 0:06:50 | |
Ah, Brie and grape? | 0:06:55 | 0:06:58 | |
-Mmm. -Lovely. | 0:06:58 | 0:07:00 | |
I've never understood why anyone would put fruit in a sandwich. | 0:07:00 | 0:07:04 | |
Well, we all know you're a man of simple taste, Cal. | 0:07:04 | 0:07:06 | |
-Ah, thank you very much. -Yeah, just that, please. | 0:07:06 | 0:07:09 | |
Oh, ah, I've forgotten my money, hold on. Cal..? | 0:07:10 | 0:07:13 | |
Maggie, can you put that by for me? I'll be back in a bit. | 0:07:14 | 0:07:18 | |
Dr Knight. | 0:07:19 | 0:07:21 | |
-Dr Chao. -Haven't seen you around this past couple of days. | 0:07:21 | 0:07:24 | |
Ah, you know how it is. Work, work, work. | 0:07:24 | 0:07:27 | |
Any interesting cases? | 0:07:27 | 0:07:28 | |
I can be interested in anything for about an hour. | 0:07:28 | 0:07:30 | |
That's why I became an ED doctor. | 0:07:30 | 0:07:32 | |
I had a fascinating multiple fractures patient yesterday. | 0:07:32 | 0:07:35 | |
He was practically folded in half. | 0:07:35 | 0:07:37 | |
-Sounds lovely. -I can show you the X-rays if you want. | 0:07:37 | 0:07:41 | |
What are you doing after work? | 0:07:41 | 0:07:42 | |
I've really got to catch up on some sleep. | 0:07:42 | 0:07:44 | |
-We can do that. -OK. | 0:07:44 | 0:07:46 | |
Last time you wore me out. So... | 0:07:46 | 0:07:49 | |
I just need a quiet night in. We'll do it again soon though. | 0:07:49 | 0:07:51 | |
Promise. | 0:07:51 | 0:07:53 | |
Yeeeyy! Hahahaha! Hold on! | 0:08:02 | 0:08:04 | |
Picking up some speed! | 0:08:09 | 0:08:11 | |
Shouldn't your back-up generator have kicked in by now? | 0:08:12 | 0:08:15 | |
Yeah, I was just about to get that serviced. | 0:08:15 | 0:08:17 | |
You know how it is in the healthcare business. | 0:08:17 | 0:08:19 | |
Never enough time, not enough resources. | 0:08:19 | 0:08:21 | |
-Even in the private sector? -Jeff, we need to get a move on. | 0:08:21 | 0:08:24 | |
I'll see you in the hospital, Norah. Peter'll be OK. | 0:08:24 | 0:08:27 | |
-What's up? -There's been a fire in a care home. | 0:08:36 | 0:08:39 | |
15 elderly patients, one potential cardiac arrest. | 0:08:39 | 0:08:42 | |
Start clearing cubicles of minors and warn Reception, please. | 0:08:42 | 0:08:45 | |
They're a mixture of acute and care-of-the-elderly. | 0:08:45 | 0:08:48 | |
The more that we can place in the rest of the hospital, the less will have to wait here. | 0:08:48 | 0:08:51 | |
That's a lot of beds to find in an hour, | 0:08:51 | 0:08:53 | |
we should split with another hospital. | 0:08:53 | 0:08:55 | |
Well, that depends on their bed states. | 0:08:55 | 0:08:57 | |
-Some of them are coming here whatever we do. -Yeah. | 0:08:57 | 0:09:00 | |
Look, if you'd have been around a couple of thousand years ago, Tess, | 0:09:00 | 0:09:03 | |
baby Jesus wouldn't have been born in a stable. | 0:09:03 | 0:09:05 | |
Do what you do - Max. Max. | 0:09:05 | 0:09:08 | |
I need all the help I can get. | 0:09:08 | 0:09:09 | |
-I owe you. -OK, but I'm keeping a list. | 0:09:10 | 0:09:13 | |
POLICE SIREN BLARES | 0:09:15 | 0:09:18 | |
Hold on! Hold on tight! | 0:09:18 | 0:09:19 | |
-Whohooah! -Amil! | 0:09:20 | 0:09:23 | |
Wheheyyy! | 0:09:24 | 0:09:26 | |
THEY LAUGH | 0:09:26 | 0:09:28 | |
All right, lost him. | 0:09:40 | 0:09:42 | |
ENGINE SPLUTTERS AND DIES | 0:09:47 | 0:09:50 | |
-Sonja. -My arm. | 0:09:52 | 0:09:55 | |
-You're all right. -My arm. -You're OK. | 0:09:55 | 0:09:58 | |
-OOWW! -OK, easy! Easy! -Ow! | 0:10:00 | 0:10:03 | |
Oh come on, mate! Get a move on, will ya? | 0:10:08 | 0:10:11 | |
How does being blind and deaf qualify you for a driving licence?! | 0:10:11 | 0:10:14 | |
BP's in his boots, Jeff. We need to get a move on, mate. | 0:10:14 | 0:10:17 | |
We'll be as quick as we can, all right, Norah? | 0:10:17 | 0:10:19 | |
-HEART MONITOR BLEEPS -We've got no output, Jeff! | 0:10:19 | 0:10:22 | |
Peter! Wake up, love - it's me. | 0:10:22 | 0:10:25 | |
Pulse is VT, Jeff! | 0:10:25 | 0:10:27 | |
Norah, you need to let go because I need to shock him. Sit back. | 0:10:27 | 0:10:31 | |
-Still no pulse, I'm starting CPR. -OK, all right. | 0:10:32 | 0:10:35 | |
-60 seconds, we'll be there! -One, two, three, four. | 0:10:35 | 0:10:37 | |
One, two, three, four. | 0:10:37 | 0:10:39 | |
RIBS CRUNCH | 0:10:39 | 0:10:41 | |
-Oh, God! -It's all right, Norah - that sometimes happens. | 0:10:41 | 0:10:43 | |
I'm so sorry, sweetheart. | 0:10:43 | 0:10:45 | |
Who do we have here? | 0:10:46 | 0:10:48 | |
This is Alice from Forest Glade Nursing Home. | 0:10:48 | 0:10:50 | |
-She's 80 years old. -OK. Hello, Alice, I'm Mrs Beauchamp. | 0:10:50 | 0:10:54 | |
But you can call me Connie. I'm one of the doctors here. | 0:10:54 | 0:10:58 | |
-Can you tell me what happened? -No. -No. OK. | 0:10:58 | 0:11:01 | |
She was in the room where the fire broke out, | 0:11:01 | 0:11:03 | |
but there are no visible signs of injury or smoke inhalation. | 0:11:03 | 0:11:06 | |
With your permission, Alice, I'd like to check you over, | 0:11:06 | 0:11:08 | |
and then I think I'll prescribe a good strong cup of tea and some biscuits. | 0:11:08 | 0:11:12 | |
-I need to help with the beds. -Yeah, that's fine, I've got this. | 0:11:12 | 0:11:16 | |
Lofty. | 0:11:16 | 0:11:17 | |
I know we need to talk before I come back officially, | 0:11:17 | 0:11:19 | |
but under the circumstances I'd like to volunteer for duty. | 0:11:19 | 0:11:22 | |
-Get yourself changed. -OK. | 0:11:23 | 0:11:25 | |
-But we still need to have that talk when this is all over. -Look forward to it. | 0:11:25 | 0:11:29 | |
-You're going to love this. -Toothache? | 0:11:29 | 0:11:32 | |
Didn't you try telling him how desperately we need | 0:11:32 | 0:11:35 | |
-these beds for the care home patients? -Yeah. -And he said...? | 0:11:35 | 0:11:38 | |
He said he saw the triage nurse over three hours ago, | 0:11:38 | 0:11:41 | |
and because we only offered him advice and analgesia, | 0:11:41 | 0:11:43 | |
he's insisting he's not moving until he sees a doctor. | 0:11:43 | 0:11:46 | |
-Right. I think I know just the one. -I've cleared my patient. Next? | 0:11:46 | 0:11:50 | |
-End-of-life patient coming in. -Oh, right, | 0:11:59 | 0:12:01 | |
I'm on hold trying to get this patient a bed. | 0:12:01 | 0:12:03 | |
Yeah, Charlie, we're on. | 0:12:03 | 0:12:05 | |
Hi. Name, please? | 0:12:08 | 0:12:10 | |
-Amil. -Er, no, her name. -Sonja. | 0:12:10 | 0:12:11 | |
-Sonja Egan - she's in a lot of pain. -OK, take a seat - | 0:12:11 | 0:12:14 | |
someone will come and see you soon, yeah? | 0:12:14 | 0:12:17 | |
-Rita! -Sonja? What are you doing here? -She needs a doctor. -Rita? | 0:12:17 | 0:12:22 | |
-It's OK, I've got it. -I'll catch you later, OK? | 0:12:22 | 0:12:26 | |
-Do you want to come with me? -OK, this is Peter Taper, he's 91. | 0:12:26 | 0:12:29 | |
When we arrived he was in cardiac arrest. | 0:12:29 | 0:12:32 | |
He was shocked out of VF by the care home nursing manager. | 0:12:32 | 0:12:34 | |
Developed pulseless VT in the ambo - | 0:12:34 | 0:12:36 | |
he's had 150 joules without effect. | 0:12:36 | 0:12:39 | |
Been unconscious for some time with no output. Query fracture ribs | 0:12:39 | 0:12:43 | |
during CPR, unable to get venous access en route. | 0:12:43 | 0:12:45 | |
Charlie, this is Norah, Peter's wife. | 0:12:45 | 0:12:47 | |
-Please save him. -I think it might be best | 0:12:47 | 0:12:49 | |
if we were to pop you in the relatives' room for the moment. | 0:12:49 | 0:12:51 | |
-No, no! I'm going to stay with Peter. -OK. That's fine. | 0:12:51 | 0:12:54 | |
This is Bec, she'll look after you. | 0:12:54 | 0:12:56 | |
Now don't be afraid to leave if you need to or want to, OK? | 0:12:56 | 0:12:59 | |
-Don't worry about Peter. -How long's it been? | 0:12:59 | 0:13:01 | |
-Erm... Arrival to here, around 15 minutes. -Stop CPR. | 0:13:01 | 0:13:04 | |
He's still in VT, stand by to shock. | 0:13:06 | 0:13:08 | |
Charging. | 0:13:08 | 0:13:10 | |
OK, stand clear. | 0:13:10 | 0:13:12 | |
Shocking. | 0:13:12 | 0:13:14 | |
OK. Rita, can you start CPR? | 0:13:15 | 0:13:17 | |
-Steady, thanks. -Thanks. I looked like Michelin man in that. | 0:13:24 | 0:13:28 | |
Wow. How did that happen, Sonja? | 0:13:28 | 0:13:30 | |
She fell off my bike. It's all my fault. I was trying to impress her. | 0:13:30 | 0:13:34 | |
-Not known each other long? -No. | 0:13:34 | 0:13:36 | |
-Maybe next time, go for the safe option? Restaurant? -What did I say? | 0:13:36 | 0:13:40 | |
-I'm joking. I loved every minute. -Really? | 0:13:42 | 0:13:45 | |
No-one could call you predictable. | 0:13:45 | 0:13:47 | |
OK. Can you feel that? And that? | 0:13:47 | 0:13:51 | |
All of them? Give it a wiggle. That's good. | 0:13:51 | 0:13:53 | |
Hopefully that means there's no nerve damage, | 0:13:53 | 0:13:56 | |
but we'll need an X-ray to make sure there's no fractures. | 0:13:56 | 0:13:58 | |
Can't you just take it out? | 0:13:58 | 0:14:00 | |
It's possible it might need surgical removal. | 0:14:00 | 0:14:02 | |
-We'll get you some pain relief in the meantime. -Oh. | 0:14:02 | 0:14:04 | |
-Let's give her 5 milligrams of morphine. -So you know Rita? | 0:14:04 | 0:14:07 | |
I was a receptionist at her old ED. | 0:14:07 | 0:14:09 | |
-We were famous for our karaoke double-act. -Hm. Sounds like her. | 0:14:09 | 0:14:13 | |
OK. I'll be right back with your pain relief. | 0:14:13 | 0:14:15 | |
Just keep pressure on that. OK. | 0:14:15 | 0:14:17 | |
Oh, dear! It was probably going quite well until he smashed her up on a bike ride. | 0:14:19 | 0:14:23 | |
-Not everyone has our easy charm with the ladies. -Speaking of which... | 0:14:23 | 0:14:26 | |
-You owe me 40 quid. -You didn't...? | 0:14:26 | 0:14:29 | |
-I'm afraid I did. -Really? -Yep. | 0:14:29 | 0:14:32 | |
-Come on. -You know what? Lily really should know better. -Yeah. | 0:14:35 | 0:14:40 | |
OK. Stop a second. | 0:14:44 | 0:14:46 | |
He's been asystolic for ten minutes now. | 0:14:48 | 0:14:51 | |
I don't think we can do any more. Are we agreed? | 0:14:51 | 0:14:53 | |
Time of death, 14.50. | 0:14:55 | 0:14:57 | |
No. No. Please. Please, there must be something else. | 0:14:57 | 0:15:04 | |
I'm so sorry. | 0:15:04 | 0:15:05 | |
But... But I'm not ready. | 0:15:06 | 0:15:10 | |
Sorry, Norah. | 0:15:10 | 0:15:12 | |
Mr McKenna said he'd be OK. | 0:15:12 | 0:15:15 | |
Why don't you come say goodbye? | 0:15:19 | 0:15:21 | |
Oh, Peter. Peter. | 0:15:28 | 0:15:30 | |
Peter. | 0:15:34 | 0:15:36 | |
-Jeff. Why did you even start CPR? -Well, we didn't. | 0:15:38 | 0:15:42 | |
It was the nursing manager, McKenna. | 0:15:42 | 0:15:45 | |
There was a care plan in place, but no DNR. | 0:15:45 | 0:15:47 | |
I mean, the whole set-up was a joke. | 0:15:47 | 0:15:49 | |
They managed to set fire to the place with a birthday cake, | 0:15:49 | 0:15:51 | |
that blew the electrics. | 0:15:51 | 0:15:53 | |
There was no back-up generator. | 0:15:53 | 0:15:55 | |
He hadn't had it serviced, apparently. Pathetic. | 0:15:55 | 0:15:58 | |
It's not right. A man of his age should have been allowed to pass over peacefully. | 0:15:58 | 0:16:02 | |
Yeah. | 0:16:02 | 0:16:04 | |
It looks like you've had some recent dental work, Mr Griffiths? | 0:16:06 | 0:16:09 | |
-Yes. A root filling. -It may have become infected. | 0:16:09 | 0:16:12 | |
I can give you some pain relief to take home, and if you | 0:16:12 | 0:16:15 | |
call your dentist I'm sure he'll fit you in for an emergency appointment. | 0:16:15 | 0:16:18 | |
No. There must be a dentist here somewhere. | 0:16:18 | 0:16:21 | |
We have an on-call dentist, | 0:16:21 | 0:16:22 | |
but this is not an emergency. I don't think they will see you. | 0:16:22 | 0:16:25 | |
I can give you a list of NHS dentists if you want? | 0:16:25 | 0:16:27 | |
-I'm in pain. -Yes, I understand that... -Unbearable pain. | 0:16:27 | 0:16:31 | |
And I'm prescribing you analgesics to take care of that. | 0:16:31 | 0:16:34 | |
Look, I can't sleep. I can't think. I can't eat. | 0:16:34 | 0:16:38 | |
But you really need to see your own dentist. | 0:16:38 | 0:16:40 | |
If you wait in Reception, | 0:16:40 | 0:16:42 | |
our nurse will bring you your medication and you can go home. | 0:16:42 | 0:16:45 | |
-No. -Excuse me? -I'm not going anywhere. | 0:16:45 | 0:16:49 | |
Your job is to look after me - my taxes pay your wages. | 0:16:49 | 0:16:54 | |
On that basis, as a taxpayer myself I pay my own wages. | 0:16:54 | 0:16:57 | |
Fetch me a pair of pliers. | 0:17:02 | 0:17:03 | |
If he wants his tooth removed, I'll do it myself. | 0:17:03 | 0:17:06 | |
Colin McKenna, the Nursing Manager. | 0:17:22 | 0:17:24 | |
Hi, I'm Dr Hanna. | 0:17:24 | 0:17:26 | |
We are trying to admit all the patients as soon as possible. | 0:17:26 | 0:17:29 | |
Unfortunately Peter Taper passed away. | 0:17:29 | 0:17:32 | |
-It wasn't a good death. -Rita. -I'm sorry? | 0:17:32 | 0:17:34 | |
Peter shouldn't have had to make the ambulance ride. | 0:17:34 | 0:17:37 | |
Rita, why don't you help Tess over there, please? | 0:17:37 | 0:17:39 | |
Sorry. It's a little fraught in here today. | 0:17:39 | 0:17:41 | |
We need one more doctor and at least one more nurse. | 0:17:41 | 0:17:44 | |
Well, Martin isn't picking up his phone. | 0:17:44 | 0:17:46 | |
-Try asking the elderly care team see if they can help us out. -Yes. | 0:17:46 | 0:17:49 | |
Zoe, we shouldn't be holding elderly patients in reception. | 0:17:51 | 0:17:54 | |
I'm aware of that, Connie. We're trying to manage the numbers. | 0:17:54 | 0:17:57 | |
Managing the numbers is only part of it. | 0:17:57 | 0:17:59 | |
It's about quality of care. | 0:17:59 | 0:18:00 | |
How are we doing? | 0:18:02 | 0:18:03 | |
Mac, can you talk me through this one? | 0:18:03 | 0:18:05 | |
OK. This is Margaret Johnson, 85 years old, involved in a fire. | 0:18:05 | 0:18:10 | |
No obvious injuries. | 0:18:10 | 0:18:12 | |
GCS 14 on arrival, no improvement en route. | 0:18:12 | 0:18:16 | |
BP 110/80, pulse 90, SATS 92%. | 0:18:16 | 0:18:20 | |
Is that everything? | 0:18:20 | 0:18:21 | |
She also has Alzheimer's. | 0:18:23 | 0:18:24 | |
Let's get her straight to resus. I'll take this one. | 0:18:24 | 0:18:27 | |
Yes, I would like to file an insurance claim. | 0:18:28 | 0:18:30 | |
Excuse me, is there anybody with Margaret? | 0:18:30 | 0:18:33 | |
-Any visitors or relatives? -Not really. | 0:18:33 | 0:18:34 | |
What does that mean? Not really? | 0:18:34 | 0:18:36 | |
Forest Glade Nursing Home, yes. We've had a fire. | 0:18:36 | 0:18:39 | |
Margaret? I'm Rita, I'm a nurse. | 0:18:39 | 0:18:41 | |
I'm going to check you over, OK? | 0:18:41 | 0:18:44 | |
Could you just give us a minute, Mac? | 0:18:46 | 0:18:49 | |
Sweetheart, can you squeeze my hand if you can hear me. | 0:18:50 | 0:18:54 | |
That's great. | 0:18:58 | 0:18:59 | |
You're in hospital, everything is fine, we're looking after you. | 0:18:59 | 0:19:04 | |
But I'll be losing money for as long as we have to close. | 0:19:04 | 0:19:07 | |
Excuse me, take that outside. | 0:19:07 | 0:19:09 | |
Guy. Hello. Bad news travels fast. No, we can cope. | 0:19:15 | 0:19:22 | |
I think Dr Hanna thrives on creating chaos, I'll knock it | 0:19:22 | 0:19:25 | |
back into shape - don't worry. | 0:19:25 | 0:19:27 | |
No, really. That's not necessary. | 0:19:29 | 0:19:31 | |
If you want, you can have a look for yourself, but... | 0:19:31 | 0:19:33 | |
Mrs Beauchamp, can we have some help over here? | 0:19:33 | 0:19:36 | |
Sorry, Guy, I've got to go. | 0:19:36 | 0:19:37 | |
Airway clear - no sign of smoke inhalation. | 0:19:39 | 0:19:42 | |
Let's continue with the O2. | 0:19:42 | 0:19:43 | |
OK, so this lady must have someone come to see her. | 0:19:46 | 0:19:50 | |
Who do you notify in case of an emergency? | 0:19:50 | 0:19:52 | |
Her healthcare's paid for out of her own assets. | 0:19:52 | 0:19:55 | |
I remember a visit from another little old dear | 0:19:55 | 0:19:57 | |
a couple of times but with Margaret's Alzheimer's, | 0:19:57 | 0:19:59 | |
she wouldn't even know she was here anyway. | 0:19:59 | 0:20:01 | |
OK. Can I have her contact details, please? | 0:20:01 | 0:20:03 | |
The Fire Service are still securing the place. | 0:20:03 | 0:20:05 | |
-I won't be able to get back in till tomorrow sometime. -Of course. | 0:20:05 | 0:20:08 | |
It was more important for you to get your insurance policy as you | 0:20:08 | 0:20:11 | |
walked out the door, rather than the next-of-kin contact list. | 0:20:11 | 0:20:14 | |
I'm a qualified nurse, you know. I provide a good service. | 0:20:14 | 0:20:17 | |
It's not a service, it's a duty of care. You appear to have forgotten that. | 0:20:17 | 0:20:20 | |
Can we get her into a gown, please? | 0:20:20 | 0:20:22 | |
Peter Taper should have died comfortably in bed, not in here. | 0:20:22 | 0:20:25 | |
I'm sorry, but who the hell do you think you are? | 0:20:25 | 0:20:27 | |
-What's going on here? -Get your pit-bull off me. | 0:20:27 | 0:20:30 | |
What's wrong with you people? | 0:20:30 | 0:20:32 | |
My husband was fine until he came in here. | 0:20:32 | 0:20:35 | |
Can I have a word outside, Rita? | 0:20:37 | 0:20:39 | |
What's wrong with you? | 0:20:42 | 0:20:44 | |
I checked with Peter Taper's doctor about his care plan. | 0:20:44 | 0:20:47 | |
There was no DNR agreed. So McKenna's hands are tied. | 0:20:47 | 0:20:49 | |
-It's inhumane. -Rita, humans don't die easily. | 0:20:49 | 0:20:53 | |
They cling on until the very last second, you know that. | 0:20:53 | 0:20:56 | |
Sometimes they don't want a DNR. That's their decision. | 0:20:56 | 0:20:58 | |
Not McKenna's, not mine, not yours. | 0:20:58 | 0:21:01 | |
As far as we're concerned, he is the only known contact of Margaret's, | 0:21:01 | 0:21:05 | |
so you treat him like you would any grieving relative. OK? | 0:21:05 | 0:21:08 | |
-I want you to take five minutes. -I just... | 0:21:08 | 0:21:11 | |
Just take five minutes, please. | 0:21:11 | 0:21:12 | |
..I'm sending my patient up now. | 0:21:16 | 0:21:19 | |
Move them to ITU if you need to. | 0:21:19 | 0:21:21 | |
Oh, you're joking. Oh, come on! | 0:21:34 | 0:21:37 | |
I'll take you to the relatives room. | 0:21:45 | 0:21:47 | |
Norah. I'm so sorry. | 0:21:48 | 0:21:52 | |
-I just think Peter could have died more peacefully. -Yes, he should. | 0:21:52 | 0:21:56 | |
That paramedic even broke Peter's rib while she was treating him. | 0:21:56 | 0:22:01 | |
Unfortunately, that is not uncommon in elderly patients. | 0:22:01 | 0:22:04 | |
But nobody explained anything to me. | 0:22:04 | 0:22:07 | |
Those ambulance people were talking about a DNR. | 0:22:07 | 0:22:11 | |
I don't even know what that means. | 0:22:11 | 0:22:14 | |
OK. So a DNR stands for do not attempt resuscitation. | 0:22:14 | 0:22:20 | |
It's a legal order that patients can sign that says | 0:22:20 | 0:22:23 | |
they don't want extensive intervention if they're dying. | 0:22:23 | 0:22:27 | |
Didn't Mr McKenna discuss this with you? | 0:22:27 | 0:22:30 | |
No. No, I don't think so. | 0:22:30 | 0:22:33 | |
I only wanted what was best for Peter. | 0:22:33 | 0:22:37 | |
Mr McKenna promised that he would take good care of him. | 0:22:37 | 0:22:41 | |
Of course. | 0:22:41 | 0:22:42 | |
Thank you, Norah. | 0:22:42 | 0:22:43 | |
Do you think he should have had one? | 0:22:47 | 0:22:49 | |
-One of those DNR things? -Only Peter could have decided that. | 0:22:49 | 0:22:54 | |
Let's go. | 0:22:56 | 0:22:57 | |
-That looks tricky. -Trust me - I know how to tie a girl up in knots. | 0:23:07 | 0:23:11 | |
He's as bad as you. | 0:23:11 | 0:23:13 | |
-Hi, Sonja. We got your X-rays back. -Ah, ouch. | 0:23:13 | 0:23:17 | |
We're going to have to send you off to theatre, I'm afraid. | 0:23:17 | 0:23:20 | |
The way the wood's splintered inside means we'll have to clean it out surgically. | 0:23:20 | 0:23:23 | |
In the meantime, can you get Sonja a gown | 0:23:23 | 0:23:25 | |
while I talk to the orthopaedic surgeons? | 0:23:25 | 0:23:27 | |
And let's get some antibiotics into her - | 0:23:27 | 0:23:29 | |
1.2 grams of co-amoxiclav IV and a tetanus booster. | 0:23:29 | 0:23:32 | |
Rita. I'll be here overnight now. | 0:23:36 | 0:23:38 | |
-Give us a chance to catch up when your shift's over. -Overnight? | 0:23:38 | 0:23:42 | |
You got a wife and kids to get back to? | 0:23:42 | 0:23:44 | |
-No, I just don't want to be in the way. -Don't be silly. | 0:23:44 | 0:23:47 | |
What about you, Rita? Any kids yet? How's Mark? | 0:23:47 | 0:23:51 | |
Is he still dragging you down White Hart Lane every other weekend? | 0:23:51 | 0:23:55 | |
Rita's husband was a big Spurs fan. | 0:23:55 | 0:23:56 | |
No. No, I didn't. | 0:23:56 | 0:23:59 | |
We should all got to get together some night. | 0:23:59 | 0:24:02 | |
He's dead. | 0:24:02 | 0:24:03 | |
Mark's dead. | 0:24:07 | 0:24:09 | |
Rita, I'm so sorry... | 0:24:09 | 0:24:11 | |
Would you excuse me? | 0:24:12 | 0:24:13 | |
I feel terrible, I didn't know. | 0:24:16 | 0:24:19 | |
Let's not worry about that for now, let's concentrate on you. | 0:24:19 | 0:24:22 | |
-We need to get you into this. -I can manage myself. | 0:24:22 | 0:24:25 | |
OK. | 0:24:25 | 0:24:27 | |
Hey, how's she doing? | 0:24:37 | 0:24:40 | |
Pulse, BP, SATS are all fluctuating. She is basically trending downwards. | 0:24:40 | 0:24:45 | |
I spoke to Norah about why Peter didn't have a DNR in place. | 0:24:45 | 0:24:48 | |
-OK, and...? -She said McKenna never discussed it with them. | 0:24:48 | 0:24:51 | |
He said there was nothing agreed, | 0:24:51 | 0:24:53 | |
but he didn't half seem shifty about it. | 0:24:53 | 0:24:55 | |
You don't make any money from the residents once they're dead, do you? | 0:24:55 | 0:24:58 | |
-MARGARET GROANS -All right, Margaret. | 0:24:58 | 0:25:01 | |
OK, she's burning up. | 0:25:02 | 0:25:04 | |
Jeff, can you find McKenna for me, please? | 0:25:04 | 0:25:06 | |
I need to know everything about this woman's medical history. | 0:25:06 | 0:25:09 | |
OK, I'll do it now. | 0:25:09 | 0:25:10 | |
Sats are 95%. | 0:25:10 | 0:25:12 | |
Date of birth? | 0:25:12 | 0:25:13 | |
7/6/...1914? | 0:25:13 | 0:25:17 | |
Fred, I think you're playing with us. | 0:25:17 | 0:25:19 | |
A good-looking young man like you couldn't possibly be 100 years old. | 0:25:19 | 0:25:23 | |
-I can. -Prove it. | 0:25:23 | 0:25:25 | |
Oh, you have got it! Look at this. | 0:25:27 | 0:25:30 | |
-That's from the Queen? -Yeah. | 0:25:30 | 0:25:32 | |
Get to be 100, you get congratulations from the Palace. | 0:25:32 | 0:25:35 | |
I'm so adding that to my bucket list. | 0:25:35 | 0:25:36 | |
Well, I would love to offer you champagne, | 0:25:36 | 0:25:39 | |
-but unfortunately, we've only got tea. -Oh. | 0:25:39 | 0:25:41 | |
I know. Maybe next time. | 0:25:41 | 0:25:42 | |
I've got an idea. | 0:25:47 | 0:25:48 | |
I managed to get your dentist on the phone. | 0:25:52 | 0:25:55 | |
She tells me she prescribed the appropriate pain relief | 0:25:55 | 0:25:57 | |
following your recent dental work. | 0:25:57 | 0:25:58 | |
Well, it's not working, is it? I don't care what they say. | 0:25:58 | 0:26:01 | |
Let me have a look again. | 0:26:01 | 0:26:02 | |
Have you been drinking? | 0:26:04 | 0:26:06 | |
-No, I haven't. -I can smell it on your breath. | 0:26:06 | 0:26:08 | |
And I don't need to be a doctor to work that out. | 0:26:08 | 0:26:11 | |
Well, since you haven't been helping me, | 0:26:11 | 0:26:12 | |
I've been self-medicating for pain relief. | 0:26:12 | 0:26:15 | |
Whisky numbs a painful tooth. Everybody knows that. | 0:26:15 | 0:26:18 | |
An entire flask? Your tooth is not that big. | 0:26:18 | 0:26:21 | |
I'll keep this safe for you until later. | 0:26:21 | 0:26:24 | |
HE SIGHS | 0:26:26 | 0:26:27 | |
I'm told you were looking for me. | 0:26:31 | 0:26:33 | |
Yeah. I need a full medical history. | 0:26:33 | 0:26:35 | |
She's 85 years old. How long have you got? | 0:26:35 | 0:26:36 | |
-That's not helpful, McKenna. -It's Mr McKenna. | 0:26:38 | 0:26:40 | |
Right, Rita. | 0:26:40 | 0:26:41 | |
She's pyrexic at 38.5. | 0:26:41 | 0:26:43 | |
OK, let's hang up another bag of saline, | 0:26:43 | 0:26:45 | |
give her a gram of paracetamol, and I'll do a venous blood gas. | 0:26:45 | 0:26:48 | |
She has a history of acute UTIs. We need to do a dip test. | 0:26:48 | 0:26:51 | |
FBCs, U and Es, and a urinalysis, please. | 0:26:51 | 0:26:53 | |
Yes, I know, we've got it, thank you. | 0:26:53 | 0:26:55 | |
-And one gram of amoxicillin IV. -Only trying to help. | 0:26:55 | 0:26:58 | |
I am a fully qualified nurse. | 0:26:58 | 0:26:59 | |
Yeah, you said that, but it takes more than qualifications | 0:26:59 | 0:27:02 | |
-to be a nurse. -Rita! | 0:27:02 | 0:27:03 | |
I'm sorry, but he didn't even tell Norah | 0:27:03 | 0:27:06 | |
that a DNR was a possibility for her husband! | 0:27:06 | 0:27:08 | |
Yeah. that's because it was something | 0:27:08 | 0:27:10 | |
I knew she wouldn't even consider. | 0:27:10 | 0:27:12 | |
I might not. | 0:27:12 | 0:27:13 | |
But he might have. | 0:27:14 | 0:27:15 | |
I sorry, I forgot my handbag. | 0:27:16 | 0:27:18 | |
Norah, lots of people would have given up on Peter long before I did. | 0:27:18 | 0:27:22 | |
My Peter fought in the war. | 0:27:23 | 0:27:25 | |
Serious action in France and in Burma. | 0:27:25 | 0:27:29 | |
He was no coward. | 0:27:29 | 0:27:31 | |
He knew the difference between a good death and a bad death. | 0:27:31 | 0:27:34 | |
Norah... | 0:27:34 | 0:27:35 | |
You should have given him the choice. | 0:27:35 | 0:27:38 | |
He should have died more peacefully. | 0:27:38 | 0:27:40 | |
Alison, can you help Norah back to the relatives' room, please? | 0:27:43 | 0:27:47 | |
Rita, I need that urinalysis. | 0:27:48 | 0:27:50 | |
-I never had you down as a drinker, Dr Chao. -I'm not. | 0:28:00 | 0:28:03 | |
-I don't even like wine gums. -Everything in moderation, eh? | 0:28:03 | 0:28:06 | |
Are we going to talk? | 0:28:06 | 0:28:07 | |
-About what? -About what?! | 0:28:11 | 0:28:13 | |
About your views on warfarin versus novel oral anticoagulants | 0:28:13 | 0:28:15 | |
for atrial fibrillation. What do you think I am talking about?! | 0:28:15 | 0:28:18 | |
Like I said, Lily - everything in moderation. | 0:28:21 | 0:28:24 | |
Everything OK? | 0:28:29 | 0:28:30 | |
-What are you doing? -Right now? | 0:28:35 | 0:28:39 | |
Praying for this shift to end. | 0:28:39 | 0:28:41 | |
No, I mean with Lily. What's going on? | 0:28:42 | 0:28:45 | |
Nothing. I think that's her problem. | 0:28:45 | 0:28:49 | |
Will you say sorry to Rita for me? | 0:28:52 | 0:28:55 | |
I didn't mean to upset her. | 0:28:55 | 0:28:57 | |
Don't worry. Rita will be fine. | 0:28:57 | 0:28:59 | |
OK, that's your antibiotics. | 0:29:01 | 0:29:03 | |
So, how long've you two been together, then? | 0:29:03 | 0:29:05 | |
-AT THE SAME TIME: Early days. -We're not exactly together. | 0:29:05 | 0:29:07 | |
I'm still...wooing her. | 0:29:09 | 0:29:11 | |
BOTH: Wooing? | 0:29:11 | 0:29:13 | |
-This is what you call wooing? -Nah, good man. | 0:29:13 | 0:29:17 | |
Right, tetanus coming up. You'll feel a sharp scratch...now. | 0:29:17 | 0:29:21 | |
You all right there? | 0:29:25 | 0:29:26 | |
Did you hurt that in the crash? Do you want me to have a look? | 0:29:26 | 0:29:29 | |
-Nah, nah, it's fine. Just an itch. -OK. | 0:29:29 | 0:29:31 | |
Well, I'm going to leave you to woo her some more. | 0:29:31 | 0:29:34 | |
But I'm leaving the curtain open, all right? | 0:29:34 | 0:29:36 | |
Rita. You all right? | 0:29:44 | 0:29:46 | |
I'm fine, Fletch. | 0:29:46 | 0:29:47 | |
Let's not, please. It was a long time ago. | 0:29:47 | 0:29:49 | |
OK. But...you know, | 0:29:49 | 0:29:51 | |
if you do want to talk about it. | 0:29:51 | 0:29:52 | |
I'm sorry. Another time, OK? | 0:29:52 | 0:29:55 | |
-OK. -It's not you. I'm just cranky. I haven't eaten all day. | 0:29:55 | 0:29:58 | |
That blinking machine, it swallowed all my money | 0:29:58 | 0:30:00 | |
and it's given me nothing in return. | 0:30:00 | 0:30:02 | |
-It's not my day. -OK. Here. | 0:30:02 | 0:30:04 | |
-Oh, no, no. -Get yourself something to eat. | 0:30:05 | 0:30:07 | |
-Sure? -Course. | 0:30:07 | 0:30:09 | |
Pay you back tomorrow? | 0:30:10 | 0:30:11 | |
-Guy! -Hello, Zoe. | 0:30:23 | 0:30:25 | |
If you're looking for the breach reports, | 0:30:25 | 0:30:27 | |
I'm sorry, but we have been really busy. | 0:30:27 | 0:30:29 | |
Yes, I can see that. | 0:30:29 | 0:30:31 | |
Actually, I'm not here about the reports. | 0:30:31 | 0:30:34 | |
No? | 0:30:34 | 0:30:35 | |
It's been brought to my attention that some of the care home residents | 0:30:35 | 0:30:39 | |
that have been brought in today | 0:30:39 | 0:30:40 | |
have had to wait some time for a cubicle. | 0:30:40 | 0:30:43 | |
Funnily enough, Mrs Beauchamp expressed similar concerns. | 0:30:44 | 0:30:46 | |
But you will be happy to know that we have found beds | 0:30:46 | 0:30:49 | |
for all the care home residents and they're getting treated as we speak. | 0:30:49 | 0:30:52 | |
There was one death. Frankly, I'm questioning whether | 0:30:52 | 0:30:54 | |
he should even have made it onto the ambulance. | 0:30:54 | 0:30:56 | |
Apart from that, everything is in hand. | 0:30:56 | 0:30:58 | |
Good. Sounds like you don't need my help. | 0:30:58 | 0:31:02 | |
So, I'm going to let you get back to doing what you do best. | 0:31:02 | 0:31:07 | |
HE GASPS | 0:31:17 | 0:31:18 | |
HE RETCHES | 0:32:00 | 0:32:02 | |
OK, we've got two care home patients in resus, one left in cubicles, | 0:32:05 | 0:32:08 | |
and all the rest have gone up to wards. | 0:32:08 | 0:32:09 | |
Thanks for holding the fort, you two. You've done a great job. | 0:32:09 | 0:32:12 | |
Hey, we're not just employed for our good looks, you know. | 0:32:12 | 0:32:14 | |
-Ha! -Especially not you. | 0:32:14 | 0:32:16 | |
What did Guy want? | 0:32:16 | 0:32:17 | |
Guy? He wanted to share your thoughts | 0:32:17 | 0:32:20 | |
on the inadvertent holding pattern that we had in reception earlier. | 0:32:20 | 0:32:23 | |
Well, I'm sure you see just the one death | 0:32:23 | 0:32:25 | |
as a small victory under the circumstances. | 0:32:25 | 0:32:27 | |
-It'll be two before the day's out. -Excuse me? | 0:32:27 | 0:32:29 | |
This is an emergency department, Connie. It's not the Keller Ward. | 0:32:29 | 0:32:32 | |
-Darwin. -We don't have time to play office politics. | 0:32:32 | 0:32:34 | |
-Maybe you should. -Every single day it is emergency and death. | 0:32:34 | 0:32:37 | |
Once you get your head round that, you and me will get on just fine. | 0:32:37 | 0:32:40 | |
-Excuse me. -The difference between us, | 0:32:40 | 0:32:41 | |
-I will never get my head around losing a patient. -This is not the place for this. -Oh, really? | 0:32:41 | 0:32:45 | |
Thank you, Connie. | 0:32:45 | 0:32:47 | |
I know. I know. | 0:32:53 | 0:32:54 | |
Sonja? | 0:33:02 | 0:33:03 | |
-She's having a snooze. -You sure you're all right with that ankle? | 0:33:03 | 0:33:06 | |
Yeah, yeah. Since she's going to be in theatre and out of it | 0:33:06 | 0:33:09 | |
and all that, I might shoot off now and come back in the morning. | 0:33:09 | 0:33:12 | |
Sonja, can you hear me? | 0:33:12 | 0:33:13 | |
I need some help in here! | 0:33:14 | 0:33:16 | |
-What's wrong? -Hang on. -What's going on? | 0:33:16 | 0:33:18 | |
She's not responding to physical or verbal stimulus. Excuse me. | 0:33:18 | 0:33:21 | |
Pin-prick pupils. Let's get her to resus, please. | 0:33:23 | 0:33:26 | |
-What's going on? -Did Sonja take any drugs earlier today? -What? | 0:33:26 | 0:33:28 | |
-Be honest with me, Amil? -No! We just went for a bike ride. | 0:33:28 | 0:33:31 | |
Can you keep an eye on him for me, please? | 0:33:31 | 0:33:33 | |
Right, guys, she's displaying signs of an opiate overdose. | 0:33:37 | 0:33:40 | |
Let's give her 400 of naloxone and, Fletch, can you do an ECG? | 0:33:40 | 0:33:44 | |
Yep. | 0:33:44 | 0:33:45 | |
How did we not know about this? | 0:33:53 | 0:33:55 | |
She hasn't said anything. | 0:33:55 | 0:33:56 | |
Probably because her brand-new boyfriend's been there | 0:33:56 | 0:33:59 | |
the whole time and it's only their second date. | 0:33:59 | 0:34:01 | |
I'll get the surgeons to release her theatre spot. | 0:34:01 | 0:34:03 | |
We'll need a full medical history before we pass her over to them. | 0:34:03 | 0:34:06 | |
Margaret's dip test proved positive for nitrates, | 0:34:10 | 0:34:13 | |
haematuria and leucocytes. | 0:34:13 | 0:34:15 | |
Let's make her as comfortable as we can. | 0:34:16 | 0:34:18 | |
There's not much more we can do for her. | 0:34:18 | 0:34:21 | |
You were right about him, | 0:34:22 | 0:34:23 | |
but McKenna's not who we need to focus our attention on right now. | 0:34:23 | 0:34:27 | |
It's Margaret. | 0:34:27 | 0:34:28 | |
We'll deal with him later, OK? I'll sort out some pain relief. | 0:34:28 | 0:34:31 | |
Margaret? It's me again. | 0:34:33 | 0:34:36 | |
I know I go on a bit, but I'd love to hear some more about you. | 0:34:36 | 0:34:41 | |
Is there anything we can do for you? Is there anyone I can contact? | 0:34:41 | 0:34:45 | |
You don't have to think. | 0:34:48 | 0:34:50 | |
Just listen to your heart. | 0:34:51 | 0:34:53 | |
Hello. | 0:34:58 | 0:34:59 | |
All right? | 0:35:00 | 0:35:01 | |
What can I do for you? | 0:35:03 | 0:35:04 | |
Purse? | 0:35:07 | 0:35:08 | |
Going to open it, OK? | 0:35:09 | 0:35:11 | |
Margaret, is that you on the left? | 0:35:16 | 0:35:17 | |
How hot were you, Margaret? | 0:35:20 | 0:35:22 | |
Who's that on the right? | 0:35:22 | 0:35:24 | |
Jenny. | 0:35:26 | 0:35:27 | |
Jenny your friend? | 0:35:28 | 0:35:29 | |
You want me to contact Jenny? | 0:35:31 | 0:35:33 | |
Margaret, how am I going to do that? | 0:35:34 | 0:35:36 | |
Is she in here? OK. | 0:35:39 | 0:35:41 | |
You hang on for me. I'll be back in a minute, OK? | 0:35:41 | 0:35:44 | |
(Good work.) | 0:35:46 | 0:35:48 | |
-RETCHING -Lily... | 0:35:53 | 0:35:56 | |
Oh! | 0:35:57 | 0:35:58 | |
Mr Griffiths. | 0:36:00 | 0:36:01 | |
Want to tell me about this? | 0:36:01 | 0:36:03 | |
What is it doing here? | 0:36:06 | 0:36:07 | |
Do you really think you're the first person ever to try | 0:36:09 | 0:36:11 | |
drinking the hand gel in hospital for its alcohol content? | 0:36:11 | 0:36:14 | |
Well, it was a first for me, I'll admit it. | 0:36:14 | 0:36:17 | |
-Much rather have a decent malt. -What else have you taken? | 0:36:17 | 0:36:20 | |
-Remind me what medication you're on. -I don't know what it's called! | 0:36:20 | 0:36:23 | |
-Metro...metro dazzle, or something. -Metronidazole. | 0:36:23 | 0:36:26 | |
Show me. | 0:36:26 | 0:36:27 | |
They're not working. They just make me sick. | 0:36:29 | 0:36:31 | |
It's not the pills making you sick, it's the alcohol. | 0:36:31 | 0:36:33 | |
And there's no way a dentist gave you these without telling you | 0:36:33 | 0:36:36 | |
to abstain from alcohol during the course of treatment. | 0:36:36 | 0:36:38 | |
Doctors always say that. Nobody ever takes any notice. | 0:36:38 | 0:36:41 | |
What, and being sick didn't make you think otherwise? | 0:36:41 | 0:36:44 | |
All you're doing is throwing up the medication straightaway. | 0:36:44 | 0:36:47 | |
No wonder your tooth is getting worse. | 0:36:47 | 0:36:49 | |
Take it out and I'll be fine. | 0:36:49 | 0:36:52 | |
Mr Griffiths, the NHS is not in the practice | 0:36:52 | 0:36:55 | |
of whipping out healthy body parts | 0:36:55 | 0:36:57 | |
just so you can go on killing yourself with alcohol pain-free. | 0:36:57 | 0:37:00 | |
What we can do is help you recover. | 0:37:00 | 0:37:03 | |
Regard your dental abscess as a warning from your body. | 0:37:04 | 0:37:06 | |
It doesn't like what you're doing. | 0:37:06 | 0:37:08 | |
I can prescribe you diazepam to help with the withdrawal symptoms, | 0:37:08 | 0:37:12 | |
and recommend you to a programme | 0:37:12 | 0:37:13 | |
that will help you cut down your alcohol intake gradually. | 0:37:13 | 0:37:16 | |
Would you like me to enrol you? | 0:37:16 | 0:37:18 | |
Yeah. It's killing me, isn't it? | 0:37:20 | 0:37:23 | |
Yeah, OK. | 0:37:25 | 0:37:27 | |
Good. | 0:37:27 | 0:37:28 | |
Doctor? | 0:37:31 | 0:37:32 | |
Thank you. | 0:37:33 | 0:37:34 | |
-Long day? -Aren't they always? | 0:37:42 | 0:37:44 | |
Do you want to talk about it? | 0:37:44 | 0:37:46 | |
Alcoholic abusing prescription meds. | 0:37:47 | 0:37:50 | |
-Old story. -I meant if you ever need to talk about Cal, then I'm here. | 0:37:50 | 0:37:56 | |
Why would I need to talk about him? | 0:37:57 | 0:37:59 | |
I just know how... unreliable my brother can be. | 0:37:59 | 0:38:03 | |
I'm not relying on Dr Knight for anything. | 0:38:04 | 0:38:06 | |
No, no, of course not... | 0:38:06 | 0:38:08 | |
And I hope he isn't going round telling people otherwise. | 0:38:08 | 0:38:10 | |
No, it's just me. | 0:38:10 | 0:38:11 | |
You? | 0:38:11 | 0:38:13 | |
No, I didn't mean... | 0:38:13 | 0:38:16 | |
Sorry, I meant, I saw you together and I know what he's like, | 0:38:16 | 0:38:20 | |
how he can upset people. | 0:38:20 | 0:38:22 | |
I'm really sorry if I got this wrong. | 0:38:23 | 0:38:26 | |
Tell you one good thing about throwing up antibac - | 0:38:26 | 0:38:28 | |
at least it's sterile vomit. | 0:38:28 | 0:38:31 | |
-Do you think he'll ever give up the drink? -Yeah, course he will. | 0:38:31 | 0:38:34 | |
He knows he'll have Lily to answer to if he doesn't. | 0:38:34 | 0:38:36 | |
If you ordered me off the booze, | 0:38:36 | 0:38:38 | |
I'd have a fridge full of mineral water | 0:38:38 | 0:38:40 | |
faster than you could say "ventricular tachycardia". | 0:38:40 | 0:38:43 | |
Anyway, lovely to chat as always, but yes, things to do. | 0:38:44 | 0:38:48 | |
-Hey, what are you doing with that? -Orders from above. | 0:38:56 | 0:38:58 | |
It's for Fred, the old boy who got his telegram from the Queen today. | 0:38:58 | 0:39:01 | |
-We need to put 100 candles on it. -100?! | 0:39:01 | 0:39:04 | |
-Right, come on, then. You too. -It's what Her Majesty would want. | 0:39:04 | 0:39:08 | |
-Did you hear about Rita? -Hear what? | 0:39:09 | 0:39:11 | |
Apparently she used to be married. Husband died. | 0:39:11 | 0:39:14 | |
Oh, mate, that's terrible. | 0:39:14 | 0:39:16 | |
Seriously? | 0:39:18 | 0:39:19 | |
-What? -After what happened today? | 0:39:19 | 0:39:21 | |
You're going to put 100 candles on a cake | 0:39:21 | 0:39:24 | |
-and light them in here? -It was his idea. | 0:39:24 | 0:39:26 | |
-You only need three anyway. -Three? | 0:39:26 | 0:39:29 | |
Think about it. | 0:39:29 | 0:39:31 | |
-Lofty? Shall we have that chat now? -I was hoping you'd say that. | 0:39:32 | 0:39:35 | |
I know. | 0:39:35 | 0:39:36 | |
To tell you the truth, Jenny, even if you left right now, | 0:39:37 | 0:39:40 | |
I don't think you'd be here in time. | 0:39:40 | 0:39:43 | |
I want her to know that she's not alone | 0:39:43 | 0:39:45 | |
and for you to know how sorry I am that this news has come too late. | 0:39:45 | 0:39:49 | |
I would put you on the phone to her, | 0:39:49 | 0:39:51 | |
but we just don't have that facility in resus. | 0:39:51 | 0:39:53 | |
I'm so sorry. I will pass your message on. | 0:39:53 | 0:39:57 | |
Bye. | 0:39:58 | 0:40:00 | |
-Everything all right? -Elderly patient in resus. | 0:40:00 | 0:40:02 | |
Spent most of her life in a same-sex relationship, | 0:40:02 | 0:40:05 | |
and now her partner's family have put her | 0:40:05 | 0:40:07 | |
in their local home, which is miles away. | 0:40:07 | 0:40:10 | |
I'm just trying to find them some closure. | 0:40:10 | 0:40:13 | |
Oh, no! Whose cake is that? I'm starving. | 0:40:13 | 0:40:15 | |
-If you're 100, it's yours. -HE LAUGHS | 0:40:15 | 0:40:18 | |
Listen...I've only just heard about your husband. | 0:40:18 | 0:40:21 | |
I'm really sorry. | 0:40:21 | 0:40:23 | |
Thank you, Noel. I prefer not to talk about it. | 0:40:23 | 0:40:27 | |
Course... | 0:40:27 | 0:40:28 | |
-Can I have a mobile phone top-up, please, Maggie? -Oh, yeah. | 0:40:40 | 0:40:44 | |
Right, well, we are going to need to take a full medical history. | 0:40:46 | 0:40:50 | |
-Could you excuse us? -No. Stay. | 0:40:50 | 0:40:52 | |
You need to know this. | 0:40:52 | 0:40:54 | |
Are you sure? | 0:40:54 | 0:40:56 | |
Yeah. | 0:40:56 | 0:40:57 | |
I like you, Amil... | 0:41:00 | 0:41:01 | |
-Do you? -Yeah. | 0:41:01 | 0:41:03 | |
-I just wanted to know that you liked me too, before I told you... -Course. | 0:41:04 | 0:41:08 | |
What? | 0:41:09 | 0:41:10 | |
I'm guessing you're probably on quite strong pain relief. | 0:41:12 | 0:41:16 | |
Co-codamols? | 0:41:16 | 0:41:17 | |
-So we overdosed on you with morphine. -Yes. | 0:41:19 | 0:41:22 | |
-You did what? -It wasn't their fault. | 0:41:22 | 0:41:24 | |
I should have said, but you were here the whole time - | 0:41:24 | 0:41:26 | |
which is lovely, and thank you... | 0:41:26 | 0:41:28 | |
Look. I have no idea what any of you are talking about. | 0:41:28 | 0:41:31 | |
My mother died of cancer. My grandma too. | 0:41:34 | 0:41:38 | |
They both had the same thing. | 0:41:38 | 0:41:40 | |
Breast cancer. | 0:41:42 | 0:41:43 | |
So, I've had an elective double mastectomy three months ago. | 0:41:44 | 0:41:49 | |
Mastectomy. | 0:41:50 | 0:41:51 | |
That's... | 0:41:52 | 0:41:54 | |
that's... | 0:41:54 | 0:41:55 | |
-Both of them? -Yeah. | 0:41:57 | 0:41:59 | |
I've been having reconstructive surgery too. | 0:42:00 | 0:42:02 | |
-A few more months and I'll be fully healed. -How many? | 0:42:04 | 0:42:07 | |
Two, three... | 0:42:07 | 0:42:08 | |
It's my birthday in three months. | 0:42:10 | 0:42:12 | |
Now I know what I want for it. | 0:42:12 | 0:42:14 | |
Are you sure you don't have a wife and kids at home? | 0:42:25 | 0:42:28 | |
Look, since we're being honest... | 0:42:28 | 0:42:30 | |
It's nothing serious, I swear. | 0:42:37 | 0:42:39 | |
Bloke was beating up on his girlfriend outside the pub one night | 0:42:39 | 0:42:42 | |
and somewhere in all the kerfuffle, he got a broken nose | 0:42:42 | 0:42:45 | |
and I got a year's community order and a nightly curfew. | 0:42:45 | 0:42:47 | |
I should have been home by seven. | 0:42:49 | 0:42:50 | |
I'll be nicked now for breaching my conditions. | 0:42:51 | 0:42:54 | |
-You've risked getting arrested to be here with me? -Sorry. | 0:42:55 | 0:43:00 | |
I was going to tell you... | 0:43:00 | 0:43:02 | |
Look, I can't promise anything, but I could talk to the police, | 0:43:02 | 0:43:08 | |
-explain the circumstances. -Yeah? | 0:43:08 | 0:43:10 | |
I can try. | 0:43:10 | 0:43:11 | |
But I'd give them a call pretty sharpish | 0:43:11 | 0:43:14 | |
-before they come looking for you. -Yeah. | 0:43:14 | 0:43:16 | |
Yeah, I'll do that right now. | 0:43:17 | 0:43:19 | |
So what do you say? | 0:43:24 | 0:43:26 | |
I'll still have you if you'll still have me. | 0:43:26 | 0:43:28 | |
Jenny? | 0:43:38 | 0:43:40 | |
It's Rita Freeman again, from Holby City? | 0:43:40 | 0:43:43 | |
I've had an idea. | 0:43:43 | 0:43:44 | |
Zoe, can I just...? | 0:43:46 | 0:43:48 | |
Margaret? Margaret, love... | 0:43:51 | 0:43:54 | |
I've got Jenny on the phone for you. | 0:43:54 | 0:43:57 | |
OK, Jenny, I'm going to put her on. | 0:43:57 | 0:43:59 | |
She probably won't speak to you, but she can definitely hear you, OK? | 0:43:59 | 0:44:03 | |
CONTINUOUS BEEP | 0:44:27 | 0:44:28 | |
(She's gone.) | 0:44:32 | 0:44:33 | |
She was smiling. She definitely heard you. | 0:44:36 | 0:44:38 | |
PHONE RINGS OFF | 0:44:43 | 0:44:45 | |
Excuse me, sorry. You seem in a bit of a hurry to get away. | 0:44:59 | 0:45:04 | |
I need to check in with the care home again, | 0:45:04 | 0:45:06 | |
see how soon we can get the facilities | 0:45:06 | 0:45:08 | |
-up and running again for our residents. -No. | 0:45:08 | 0:45:10 | |
-No? -There isn't a single resident | 0:45:10 | 0:45:12 | |
that will be setting foot in your home again. | 0:45:12 | 0:45:14 | |
I have no idea what you're talking about. | 0:45:14 | 0:45:16 | |
You're not providing palliative care for your patients. | 0:45:16 | 0:45:18 | |
You are simply maintaining them. | 0:45:18 | 0:45:20 | |
Nonsense. | 0:45:20 | 0:45:21 | |
I have years of experience. | 0:45:21 | 0:45:23 | |
I can do the job just as well as you. | 0:45:23 | 0:45:24 | |
Do you know what the only difference is? | 0:45:24 | 0:45:26 | |
-I'm better paid. -Yeah, you're better paid because you're keeping | 0:45:26 | 0:45:29 | |
your residents alive and squeezing every last penny out of them. | 0:45:29 | 0:45:32 | |
-How dare you! -Oh, we dare. | 0:45:32 | 0:45:34 | |
Nursing is a vocation, it's not a job. | 0:45:34 | 0:45:36 | |
-Nobody becomes a nurse to get rich, Mr McKenna. -I don't know where the money goes. | 0:45:36 | 0:45:40 | |
You didn't even get the back-up generator serviced! | 0:45:40 | 0:45:42 | |
-This has nothing to do with you! -It's got everything to do with us. | 0:45:42 | 0:45:45 | |
Peter Taper had a bad death today, and that was your fault. | 0:45:45 | 0:45:48 | |
Because had he been under our care, | 0:45:48 | 0:45:49 | |
yes, he may have died a few days earlier, | 0:45:49 | 0:45:51 | |
but his wife would have been prepared | 0:45:51 | 0:45:53 | |
and he would have been prepared. | 0:45:53 | 0:45:54 | |
They would have got the ending that they deserved. | 0:45:54 | 0:45:56 | |
Margaret Johnson just died now with joy in her eyes, | 0:45:56 | 0:45:59 | |
and that is because Rita cared. | 0:45:59 | 0:46:01 | |
That wouldn't have happened in your home. | 0:46:01 | 0:46:03 | |
Right, so you let them die and you're blaming that on me? | 0:46:03 | 0:46:06 | |
No. We saved them from suffering. We're blaming that on you. | 0:46:06 | 0:46:11 | |
Better start looking for a new job. And not in the health industry, | 0:46:13 | 0:46:15 | |
because I will be reporting you | 0:46:15 | 0:46:17 | |
to the Care Quality Commission and the Nursing Council. | 0:46:17 | 0:46:19 | |
You won't be treating any patients again. | 0:46:19 | 0:46:21 | |
Hey, he's here. | 0:46:31 | 0:46:32 | |
# For he's a jolly good fellow For he's a jolly good fellow | 0:46:32 | 0:46:37 | |
# For he's a jolly good fellow... | 0:46:37 | 0:46:40 | |
# And so say all of us. # | 0:46:40 | 0:46:42 | |
THEY CHEER | 0:46:42 | 0:46:44 | |
There you go. One, two, three... | 0:46:47 | 0:46:49 | |
THEY CHEER AND APPLAUD | 0:46:49 | 0:46:52 | |
-Will be good to have him back. -Sorry? | 0:46:52 | 0:46:55 | |
Lofty. I told him he needed to shape up, | 0:46:55 | 0:46:57 | |
but he's the only one who would be thoughtful enough to arrange this. | 0:46:57 | 0:47:00 | |
-Night, Tess. -Oh, yeah. Goodnight. | 0:47:02 | 0:47:05 | |
I've already told you, I don't get paid for three weeks. | 0:47:12 | 0:47:15 | |
When I get it, you'll get it. | 0:47:15 | 0:47:16 | |
Long day? | 0:47:22 | 0:47:23 | |
-I have never felt so old and tired. -No, come on. | 0:47:23 | 0:47:26 | |
Oh, don't start being nice to me, not now, Max. | 0:47:26 | 0:47:28 | |
I was going to say terrible, but there you are. | 0:47:28 | 0:47:30 | |
That's more like it. | 0:47:30 | 0:47:32 | |
Listen, thanks for today, for staying. I do owe you. | 0:47:32 | 0:47:35 | |
-Like I said, I'm keeping a list. -See you tomorrow. | 0:47:35 | 0:47:38 | |
-Zoe... -Mm-hm? | 0:47:40 | 0:47:41 | |
I think you look amazing. | 0:47:41 | 0:47:43 | |
-I thought you were giving up? -I was. | 0:47:49 | 0:47:53 | |
-Connie? About earlier... -Oh, forget it. | 0:47:53 | 0:47:56 | |
-Really? -Yeah, forget it. I have. -Good. | 0:47:56 | 0:47:59 | |
I thought you weren't going to make it. | 0:48:08 | 0:48:10 | |
So did I. | 0:48:10 | 0:48:12 | |
Really, Zoe is... that department is so disorganised. | 0:48:12 | 0:48:16 | |
You look like someone who could do with a drink. | 0:48:16 | 0:48:19 | |
And you look like someone who's buying. | 0:48:19 | 0:48:21 |