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-Subtitles - -Subtitles | 0:00:00 | 0:00:02 | |
-RINGING | 0:00:14 | 0:00:15 | |
-SHE CLEARS HER THROAT | 0:00:18 | 0:00:20 | |
-Heatline Cymru Wales, -Keeping Wales Warm. Can I help you? | 0:00:21 | 0:00:25 | |
-Mm-hmm. Yes. | 0:00:26 | 0:00:27 | |
-Thank you for the information and -for calling Heatline Cymru Wales. | 0:00:27 | 0:00:33 | |
-Just one call in a whole day... | 0:00:49 | 0:00:51 | |
-..and she gave us advice! | 0:00:52 | 0:00:53 | |
-She said eating a Madras -is a good way to keep warm! | 0:00:54 | 0:00:57 | |
-Two things. | 0:00:57 | 0:00:58 | |
-The Met Office has issued a snow -warning, so you'll be busy tomorrow. | 0:00:59 | 0:01:03 | |
-You'll answer -Snowline Cymru Wales calls. | 0:01:03 | 0:01:06 | |
-Secondly, the dedicated -Welsh speakers' line. | 0:01:07 | 0:01:10 | |
-In the current climate, -we don't need three full-time staff. | 0:01:10 | 0:01:14 | |
-I'll look at performance levels, -calls dealt with... | 0:01:15 | 0:01:18 | |
-..and customer feedback -before I decide. | 0:01:18 | 0:01:21 | |
-What, will you...? | 0:01:21 | 0:01:22 | |
-What, will you...? - -Make one of you redundant? Yes. | 0:01:22 | 0:01:24 | |
-This is your formal notice of intent -and HR will deal with any queries. | 0:01:24 | 0:01:29 | |
-Expect an e-mail tomorrow. | 0:01:29 | 0:01:31 | |
-Right! CrossFit. | 0:01:31 | 0:01:33 | |
-Right. Ta-ta, Jiff. | 0:01:40 | 0:01:42 | |
-Mand. | 0:01:42 | 0:01:43 | |
-Meri, I'm off. I want to phone Amir. | 0:01:44 | 0:01:47 | |
-Ta-ta. | 0:01:47 | 0:01:49 | |
-She won't get rid of Catrin. -She's been here since the start. | 0:01:50 | 0:01:55 | |
-I've got two kids -and one on the way. | 0:01:55 | 0:01:57 | |
-Jiff, it won't come to that. | 0:01:57 | 0:01:59 | |
-Let's see what tomorrow brings. | 0:02:00 | 0:02:03 | |
-# Snowdrifts # | 0:02:03 | 0:02:04 | |
-Boom! | 0:02:04 | 0:02:05 | |
-(RADIO) It's cold out there -and be careful on the roads. | 0:02:44 | 0:02:48 | |
-There's a strong possibility of snow -later today. | 0:02:48 | 0:02:52 | |
-SHE SNIFFS THE AIR | 0:03:13 | 0:03:15 | |
-PHONE | 0:03:22 | 0:03:23 | |
-Helen Edwards. | 0:03:23 | 0:03:25 | |
-Catrin? | 0:03:25 | 0:03:26 | |
-HE SNIFFS THE AIR | 0:03:30 | 0:03:32 | |
-Yes. Ah, yes. | 0:03:33 | 0:03:35 | |
-Yes, I know. | 0:03:36 | 0:03:37 | |
-It's still a shock. | 0:03:38 | 0:03:40 | |
-Catrin, I must go. -There's someone important here. | 0:03:52 | 0:03:55 | |
-When will you be back? | 0:03:56 | 0:03:58 | |
-E-mail me -when you've seen the doctor. | 0:03:58 | 0:04:01 | |
-I had to park in Montgomeryshire! | 0:04:01 | 0:04:04 | |
-Are you OK after that accident? | 0:04:21 | 0:04:22 | |
-Are you OK after that accident? - -Yes. It's lucky I wear this. | 0:04:22 | 0:04:24 | |
-That woman lives in a bubble -of self-importance. | 0:04:25 | 0:04:29 | |
-What's that smell? | 0:04:31 | 0:04:32 | |
-I thought it was me. | 0:04:32 | 0:04:33 | |
-I thought it was me. - -So did I. | 0:04:33 | 0:04:35 | |
-I thought it was me, not you! | 0:04:35 | 0:04:37 | |
-The smell was stronger by her door. | 0:04:38 | 0:04:40 | |
-Did you see her nameplate? | 0:04:40 | 0:04:43 | |
-No - it wasn't me. | 0:04:43 | 0:04:45 | |
-I want to keep on the right side -of Karren Brady. | 0:04:45 | 0:04:48 | |
-I've got a family to support. | 0:04:48 | 0:04:50 | |
-Where's Catrin? | 0:04:51 | 0:04:52 | |
-Where's Catrin? - -No idea. | 0:04:52 | 0:04:54 | |
-Very funny, Mandy Gittins. | 0:05:08 | 0:05:10 | |
-The door. | 0:05:11 | 0:05:12 | |
-Anagram. | 0:05:13 | 0:05:14 | |
-I don't know her. | 0:05:15 | 0:05:16 | |
-The name on the door. -The letters have been changed. | 0:05:17 | 0:05:21 | |
-Did she do that? | 0:05:22 | 0:05:23 | |
-Anna from which department? | 0:05:23 | 0:05:25 | |
-What is that smell, Helen? | 0:05:28 | 0:05:30 | |
-What is that smell, Helen? - -I don't know, Mandy. | 0:05:30 | 0:05:31 | |
-I hope you don't think it's me. | 0:05:32 | 0:05:34 | |
-We may not get any snow. | 0:05:37 | 0:05:39 | |
-I didn't want to leave Valeria -this morning, in case it drifts. | 0:05:39 | 0:05:44 | |
-We live high up. | 0:05:44 | 0:05:45 | |
-How is she? Do you think she'll go -to the due date? | 0:05:46 | 0:05:49 | |
-There's no guarantee, -especially with the third one. | 0:05:50 | 0:05:53 | |
-The boys are with Mam and Dad -in Llandod. | 0:05:54 | 0:05:56 | |
-Did you mention the redundancy? | 0:05:57 | 0:05:58 | |
-Did you mention the redundancy? - -No. | 0:05:58 | 0:06:00 | |
-Did you? | 0:06:00 | 0:06:02 | |
-By the time I got home from MCMAP, -it was too late to talk. | 0:06:03 | 0:06:06 | |
-Did you learn some new lethal moves? | 0:06:06 | 0:06:09 | |
-I don't understand the appeal -of this extreme combat stuff. | 0:06:09 | 0:06:13 | |
-"MCMAP is a synergy... | 0:06:15 | 0:06:17 | |
-..of mental character -and physical disciplines... | 0:06:17 | 0:06:19 | |
-..with application across -the full spectrum of violence." | 0:06:20 | 0:06:24 | |
-Fancy a wine gum? | 0:06:27 | 0:06:28 | |
-So you could kill someone -with your bare hands. | 0:06:40 | 0:06:43 | |
-You never know when it -might come in handy. | 0:06:44 | 0:06:47 | |
-It's freezing in here. | 0:06:52 | 0:06:53 | |
-Alright, Jiff? | 0:06:55 | 0:06:56 | |
-Alright, Jiff? - -Mandy Gittins. | 0:06:56 | 0:06:57 | |
-Meri is showing me -one of her MCMAP moves. | 0:06:58 | 0:07:01 | |
-Ah! That's why -you're wearing a helmet. | 0:07:02 | 0:07:04 | |
-White with three sugars. | 0:07:05 | 0:07:06 | |
-Hot water. | 0:07:09 | 0:07:10 | |
-No Catrin today? | 0:07:10 | 0:07:12 | |
-No Catrin today? - -No. | 0:07:12 | 0:07:13 | |
-For you two... | 0:07:13 | 0:07:14 | |
-..specials! | 0:07:15 | 0:07:16 | |
-Valerian root. It keeps you chilled. | 0:07:25 | 0:07:28 | |
-She swung her car in, took the last -space and nearly decapitated Jiff. | 0:07:32 | 0:07:37 | |
-I waited there politely, -the bitch... pitch and Man U lost. | 0:07:37 | 0:07:42 | |
-Did you see it, Helen? | 0:07:43 | 0:07:45 | |
-Did you see it, Helen? - -Can you smell something? | 0:07:45 | 0:07:46 | |
-Something unusual? | 0:07:47 | 0:07:49 | |
-No. | 0:07:51 | 0:07:52 | |
-Hmm! | 0:07:53 | 0:07:54 | |
-Catrin phoned. -She's had some bad news. | 0:07:55 | 0:07:58 | |
-Kevin's dead. | 0:07:59 | 0:08:00 | |
-Poor Kevin. | 0:08:01 | 0:08:03 | |
-How does that affect us? | 0:08:04 | 0:08:05 | |
-How does that affect us? - -We need another person today. | 0:08:05 | 0:08:07 | |
-Really? In the current climate? | 0:08:08 | 0:08:10 | |
-Really? In the current climate? - -Yes. | 0:08:10 | 0:08:11 | |
-Gina - she's very experienced. | 0:08:12 | 0:08:14 | |
-Gina - she's very experienced. - -Can I have a go, Helen? | 0:08:14 | 0:08:16 | |
-I can definitely be -a Welsh language operator. | 0:08:17 | 0:08:20 | |
-Mandy Gittins, a high standard -of Welsh is essential. | 0:08:20 | 0:08:24 | |
-How would you describe -your oral syntax? | 0:08:24 | 0:08:27 | |
-Eh? | 0:08:27 | 0:08:29 | |
-I've got loads to do anyway. | 0:08:36 | 0:08:38 | |
-Catrin will miss Kevin. | 0:08:51 | 0:08:52 | |
-Thank goodness Helen didn't ask -Gwynfor Annwyl Jones to help us. | 0:08:56 | 0:09:01 | |
-He hasn't spoken to her -since she got the promotion. | 0:09:01 | 0:09:05 | |
-He had no idea -she was going for it too. | 0:09:05 | 0:09:08 | |
-RINGING | 0:09:09 | 0:09:11 | |
-Snowline Cymru Wales. | 0:09:12 | 0:09:13 | |
-RINGING | 0:09:25 | 0:09:27 | |
-Snowline Cymru Wales. | 0:09:27 | 0:09:29 | |
-You want to complain... | 0:09:29 | 0:09:31 | |
-..that the announcer on -the Swansea to Carmarthen train... | 0:09:31 | 0:09:35 | |
-..said Clanecli not Llanelli? | 0:09:35 | 0:09:37 | |
-No, we don't supply snow -for children's parties. | 0:09:38 | 0:09:41 | |
-On behalf of Snowline Cymru Wales, -thank you for your call. | 0:09:41 | 0:09:46 | |
-Mandy Gittins, is it snowing? | 0:09:49 | 0:09:51 | |
-Derek Brickway said there's -loads of snow heading our way. | 0:09:52 | 0:09:56 | |
-On high ground, probably. | 0:09:57 | 0:09:58 | |
-Boom! | 0:09:59 | 0:10:00 | |
-I'm going to the loo -to bid on a pair of combats. | 0:10:02 | 0:10:05 | |
-Phone Valeria -to make sure everything's OK. | 0:10:05 | 0:10:10 | |
-Good idea. | 0:10:10 | 0:10:12 | |
-Valeria, it's me. | 0:10:16 | 0:10:18 | |
-How are you? | 0:10:18 | 0:10:19 | |
-How do you tell the difference -between a snowman and a snow woman? | 0:10:22 | 0:10:27 | |
-The length of the carrot? Yes. | 0:10:28 | 0:10:30 | |
-Gina will be here later. -She's playing crown green bowls. | 0:10:30 | 0:10:33 | |
-Where's Meri? | 0:10:33 | 0:10:35 | |
-Where's Meri? - -In the loo. | 0:10:35 | 0:10:36 | |
-FOOTSTEPS | 0:10:39 | 0:10:41 | |
-Meri? Remember the helpline must be -manned by two people at all times. | 0:10:42 | 0:10:47 | |
-Meri? | 0:10:48 | 0:10:50 | |
-Are you OK? | 0:10:50 | 0:10:51 | |
-I'll be there now. | 0:10:53 | 0:10:54 | |
-RINGING | 0:10:56 | 0:10:57 | |
-RINGING - -Two minutes. | 0:10:57 | 0:10:58 | |
-Hello, Snowline Cymru Wales. | 0:10:59 | 0:11:02 | |
-RINGING | 0:11:02 | 0:11:03 | |
-RINGING - -Please hold the line. | 0:11:03 | 0:11:05 | |
-Snowline Cymru Wales. Hello? | 0:11:06 | 0:11:08 | |
-A Katherine Jenkins Dealing With -Fame Support Group skiing trip? | 0:11:20 | 0:11:24 | |
-Very nice. Goodbye. | 0:11:24 | 0:11:26 | |
-Valeria, sorry about that. | 0:11:29 | 0:11:30 | |
-Eh? | 0:11:31 | 0:11:32 | |
-You think -the contractions have started? | 0:11:34 | 0:11:36 | |
-That can't be... | 0:11:36 | 0:11:38 | |
-Braxton Hicks. | 0:11:41 | 0:11:43 | |
-Yes. | 0:11:43 | 0:11:44 | |
-I've got to go. -I'll phone you later. | 0:11:44 | 0:11:47 | |
-I love you. Bye. | 0:11:49 | 0:11:51 | |
-Braxton Hicks. -They're not real contractions. | 0:11:53 | 0:11:56 | |
-RINGING | 0:11:56 | 0:11:58 | |
-Snowline Cymru Wales. | 0:11:58 | 0:12:00 | |
-We didn't promise snow to anyone. | 0:12:03 | 0:12:05 | |
-Yes, you spent money -on a new sledge... | 0:12:06 | 0:12:08 | |
-..and pulled a sickie -so you'd have a day off. | 0:12:08 | 0:12:12 | |
-Would you like to speak -to my line manager? | 0:12:14 | 0:12:17 | |
-Putting you through now. | 0:12:17 | 0:12:19 | |
-Yes - transferring -is the correct term. | 0:12:20 | 0:12:23 | |
-Hello. This is Helen Edwards, -the head of Snowline Cymru Wales. | 0:12:25 | 0:12:29 | |
-No snow? -I can only apologize for that. | 0:12:30 | 0:12:33 | |
-What a disappointment. | 0:12:33 | 0:12:35 | |
-But, as the English say... | 0:12:35 | 0:12:37 | |
-..get a life! | 0:12:37 | 0:12:39 | |
-Boohoo! Welcome to the real world. | 0:12:39 | 0:12:43 | |
-Thank you for your complaint. | 0:12:44 | 0:12:46 | |
-Snowline Cymru Wales -appreciates every call... | 0:12:47 | 0:12:50 | |
-..even petty, pathetic ones -like yours. | 0:12:50 | 0:12:53 | |
-I hope I transferred the message -to you, loud and clear. | 0:12:53 | 0:12:57 | |
-. | 0:13:01 | 0:13:01 | |
-Subtitles | 0:13:05 | 0:13:05 | |
-Subtitles - -Subtitles | 0:13:05 | 0:13:07 | |
-HE SNIFFS | 0:13:11 | 0:13:13 | |
-I'm popping out to buy candles. | 0:13:24 | 0:13:26 | |
-Expecting a power cut? | 0:13:27 | 0:13:28 | |
-Expecting a power cut? - -No. I want to create an ambience. | 0:13:28 | 0:13:30 | |
-You'll have to work through lunch. | 0:13:30 | 0:13:33 | |
-It's got nothing to do with that -smell coming from your office then? | 0:13:35 | 0:13:40 | |
-Oh, my God. Explosives! | 0:14:18 | 0:14:21 | |
-Stinking Bishop. | 0:14:32 | 0:14:33 | |
-It's a cheese. | 0:14:34 | 0:14:35 | |
-Something tells me -Helen's really upset someone. | 0:14:37 | 0:14:41 | |
-Mandy Gittins. | 0:15:00 | 0:15:02 | |
-Mandy Gittins. - -What are you doing? | 0:15:02 | 0:15:03 | |
-This is your mission, -should you choose to accept it. | 0:15:03 | 0:15:07 | |
-The smell was down to the cheese. | 0:15:18 | 0:15:20 | |
-The computer fan -circulated the stench. | 0:15:21 | 0:15:24 | |
-There's another surprise in store -for madam before the day's through. | 0:15:30 | 0:15:35 | |
-RINGING | 0:15:38 | 0:15:40 | |
-Snowline Cymru Wales. -Can I help you? | 0:15:40 | 0:15:42 | |
-Gina, I'm so grateful for your help. | 0:15:43 | 0:15:46 | |
-The system is the same -as the one you're used to. | 0:15:46 | 0:15:49 | |
-Mandy Gittins! | 0:15:49 | 0:15:51 | |
-A coffee for Gina. | 0:15:51 | 0:15:53 | |
-Meri and Geraint. | 0:15:58 | 0:16:00 | |
-Meri and Geraint. - -Jiff. | 0:16:00 | 0:16:01 | |
-Gina is learning Welsh. -She's doing the Cwrs Sgwrs course. | 0:16:02 | 0:16:06 | |
-It's handy for Gina because -she only lives around the corner. | 0:16:06 | 0:16:11 | |
-So she won't need a parking space. | 0:16:13 | 0:16:15 | |
-The vicar's right. Aled Jones -didn't sing The Snowman theme song. | 0:16:36 | 0:16:40 | |
-A boy called Peter Auty sang it. | 0:16:41 | 0:16:43 | |
-Yes - it's shocking. | 0:16:45 | 0:16:47 | |
-Hello, Snowline Cymru Wales. | 0:16:49 | 0:16:51 | |
-Sorry. -You could have taken this one. | 0:16:51 | 0:16:54 | |
-The Crymych to Efailwen road -is closed following an accident. | 0:16:55 | 0:17:00 | |
-I'm learning Welsh. | 0:17:00 | 0:17:02 | |
-Oh. Very good. | 0:17:02 | 0:17:04 | |
-My wife is learning Welsh too. | 0:17:04 | 0:17:06 | |
-She's Spanish. | 0:17:08 | 0:17:09 | |
-She comes from Spain. | 0:17:12 | 0:17:14 | |
-The Met Office has issued -a severe weather warning - code red. | 0:17:35 | 0:17:40 | |
-I don't want to be snowbound. | 0:17:46 | 0:17:48 | |
-You only live around the corner. | 0:17:49 | 0:17:52 | |
-Jiff, you'd better phone Valeria. | 0:17:52 | 0:17:55 | |
-Do you know someone -who's got a tractor? | 0:17:55 | 0:17:58 | |
-His wife is expecting a baby. -It's due any minute. | 0:18:00 | 0:18:03 | |
-Mobile. | 0:18:05 | 0:18:07 | |
-You can take the next call. | 0:18:12 | 0:18:13 | |
-RINGING | 0:18:18 | 0:18:20 | |
-Snowline Cymru Wales. | 0:18:21 | 0:18:22 | |
-Mm-hmm. | 0:18:25 | 0:18:26 | |
-Mm-hmm. | 0:18:27 | 0:18:28 | |
-Hang a mo', love. | 0:18:29 | 0:18:31 | |
-It's a Northwalian. | 0:18:32 | 0:18:33 | |
-Hello? | 0:18:35 | 0:18:36 | |
-On what road is the tree? | 0:18:36 | 0:18:38 | |
-Snowline Cymru Wales. | 0:18:38 | 0:18:40 | |
-Snowline Cymru Wales. - -Across both lanes? Tell the police. | 0:18:40 | 0:18:42 | |
-Jiff? What is Jiff? | 0:18:42 | 0:18:44 | |
-And the fire service. | 0:18:44 | 0:18:46 | |
-The water is on the floor? | 0:18:46 | 0:18:48 | |
-The water has broken? | 0:18:50 | 0:18:52 | |
-Hang a mo', love. | 0:18:53 | 0:18:54 | |
-Hang a mo', love. - -Thank you for letting us know. | 0:18:54 | 0:18:56 | |
-What's the number for Floodline? | 0:18:57 | 0:18:59 | |
-Yes - Floodline. Goodbye. | 0:19:13 | 0:19:14 | |
-I've just had a text. The baby's -coming and the roads are closed. | 0:19:17 | 0:19:21 | |
-Helen? | 0:19:26 | 0:19:27 | |
-I'll call Valeria. -Tell Jiff to go to my car. | 0:19:28 | 0:19:31 | |
-Valeria? | 0:19:34 | 0:19:35 | |
-Valeria? - -SHE YELPS | 0:19:35 | 0:19:36 | |
-Mandy Gittins, -this is your big chance. | 0:19:39 | 0:19:44 | |
-THUD | 0:19:44 | 0:19:46 | |
-Jiff? | 0:19:47 | 0:19:48 | |
-RINGING | 0:19:52 | 0:19:53 | |
-Snowline Cymru Wales. | 0:19:57 | 0:19:58 | |
-Hi. | 0:20:00 | 0:20:01 | |
-Jiff? | 0:20:01 | 0:20:03 | |
-Jiff! | 0:20:03 | 0:20:04 | |
-Jiff! | 0:20:04 | 0:20:06 | |
-He may have smelt those candles. | 0:20:06 | 0:20:09 | |
-On the A55? | 0:20:09 | 0:20:11 | |
-Slow down. Slow down. | 0:20:12 | 0:20:14 | |
-They're forecasting ice. | 0:20:15 | 0:20:17 | |
-Hello? | 0:20:18 | 0:20:19 | |
-Hello? | 0:20:20 | 0:20:21 | |
-Oh, my God! Me too. | 0:20:23 | 0:20:24 | |
-I love snow. | 0:20:25 | 0:20:26 | |
-Black hair, brown eyes. | 0:20:30 | 0:20:32 | |
-Text me your number. | 0:20:35 | 0:20:36 | |
-We should phone Snowline -to see how much snow's on the way. | 0:20:39 | 0:20:43 | |
-Oh! I am Snowline! | 0:20:44 | 0:20:45 | |
-What am I like? | 0:20:46 | 0:20:48 | |
-OK, Valeria. | 0:20:50 | 0:20:51 | |
-I have NHS Direct on the other line. | 0:20:52 | 0:20:56 | |
-Push! Yes - push! | 0:21:02 | 0:21:04 | |
-Very good, Valeria! | 0:21:06 | 0:21:07 | |
-Push! | 0:21:08 | 0:21:09 | |
-It's a boy! It's a boy! | 0:21:13 | 0:21:14 | |
-It's a boy! | 0:21:16 | 0:21:17 | |
-It's a boy! - -Oh! | 0:21:17 | 0:21:18 | |
-PHONE BEEPS | 0:21:26 | 0:21:27 | |
-Catrin has no reason not to go -to Tunisia now that Kevin's dead. | 0:21:35 | 0:21:40 | |
-She gave that rabbit -the best possible care. | 0:21:40 | 0:21:43 | |
-Amir will be glad to see her. | 0:21:44 | 0:21:46 | |
-Yes. They've had a two year -phone relationship. | 0:21:46 | 0:21:49 | |
-Thank you, Gina. -You were fantastic. | 0:21:50 | 0:21:52 | |
-Daddy Geraint will be off -for a fortnight's paternity leave. | 0:21:54 | 0:21:58 | |
-Mandy Gittins helped too. | 0:21:59 | 0:22:00 | |
-Hmm. | 0:22:01 | 0:22:02 | |
-Kevin was a rabbit? | 0:22:03 | 0:22:04 | |
-I'll decide -who to make redundant tomorrow. | 0:22:07 | 0:22:11 | |
-There's no need. | 0:22:11 | 0:22:12 | |
-Catrin's leaving. | 0:22:13 | 0:22:14 | |
-She texted me. | 0:22:16 | 0:22:17 | |
-She's moving to Tunisia. | 0:22:19 | 0:22:21 | |
-Snowdrifts, Helen! | 0:22:34 | 0:22:35 | |
-Come on, Daddy! -I've parked in Montgomeryshire. | 0:22:44 | 0:22:47 | |
-S4C subtitles by Eirlys A Jones | 0:23:17 | 0:23:19 |