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-RINGING

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-SHE CLEARS HER THROAT

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-Heatline Cymru Wales,

-Keeping Wales Warm. Can I help you?

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-Mm-hmm. Yes.

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-Thank you for the information and

-for calling Heatline Cymru Wales.

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-Just one call in a whole day...

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-..and she gave us advice!

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-She said eating a Madras

-is a good way to keep warm!

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-Two things.

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-The Met Office has issued a snow

-warning, so you'll be busy tomorrow.

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-You'll answer

-Snowline Cymru Wales calls.

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-Secondly, the dedicated

-Welsh speakers' line.

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-In the current climate,

-we don't need three full-time staff.

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-I'll look at performance levels,

-calls dealt with...

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-..and customer feedback

-before I decide.

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-What, will you...?

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-What, will you...?

-

-Make one of you redundant? Yes.

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-This is your formal notice of intent

-and HR will deal with any queries.

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-Expect an e-mail tomorrow.

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-Right! CrossFit.

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-Right. Ta-ta, Jiff.

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-Mand.

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-Meri, I'm off. I want to phone Amir.

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-Ta-ta.

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-She won't get rid of Catrin.

-She's been here since the start.

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-I've got two kids

-and one on the way.

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-Jiff, it won't come to that.

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-Let's see what tomorrow brings.

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-# Snowdrifts #

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-Boom!

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-(RADIO) It's cold out there

-and be careful on the roads.

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-There's a strong possibility of snow

-later today.

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-SHE SNIFFS THE AIR

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-PHONE

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-Helen Edwards.

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-Catrin?

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-HE SNIFFS THE AIR

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-Yes. Ah, yes.

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-Yes, I know.

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-It's still a shock.

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-Catrin, I must go.

-There's someone important here.

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-When will you be back?

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-E-mail me

-when you've seen the doctor.

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-I had to park in Montgomeryshire!

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-Are you OK after that accident?

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-Are you OK after that accident?

-

-Yes. It's lucky I wear this.

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-That woman lives in a bubble

-of self-importance.

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-What's that smell?

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-I thought it was me.

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-I thought it was me.

-

-So did I.

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-I thought it was me, not you!

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-The smell was stronger by her door.

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-Did you see her nameplate?

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-No - it wasn't me.

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-I want to keep on the right side

-of Karren Brady.

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-I've got a family to support.

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-Where's Catrin?

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-Where's Catrin?

-

-No idea.

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-Very funny, Mandy Gittins.

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-The door.

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-Anagram.

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-I don't know her.

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-The name on the door.

-The letters have been changed.

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-Did she do that?

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-Anna from which department?

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-What is that smell, Helen?

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-What is that smell, Helen?

-

-I don't know, Mandy.

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-I hope you don't think it's me.

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-We may not get any snow.

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-I didn't want to leave Valeria

-this morning, in case it drifts.

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-We live high up.

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-How is she? Do you think she'll go

-to the due date?

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-There's no guarantee,

-especially with the third one.

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-The boys are with Mam and Dad

-in Llandod.

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-Did you mention the redundancy?

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-Did you mention the redundancy?

-

-No.

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-Did you?

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-By the time I got home from MCMAP,

-it was too late to talk.

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-Did you learn some new lethal moves?

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-I don't understand the appeal

-of this extreme combat stuff.

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-"MCMAP is a synergy...

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-..of mental character

-and physical disciplines...

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-..with application across

-the full spectrum of violence."

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-Fancy a wine gum?

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-So you could kill someone

-with your bare hands.

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-You never know when it

-might come in handy.

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-It's freezing in here.

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-Alright, Jiff?

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-Alright, Jiff?

-

-Mandy Gittins.

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-Meri is showing me

-one of her MCMAP moves.

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-Ah! That's why

-you're wearing a helmet.

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-White with three sugars.

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-Hot water.

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-No Catrin today?

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-No Catrin today?

-

-No.

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-For you two...

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-..specials!

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-Valerian root. It keeps you chilled.

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-She swung her car in, took the last

-space and nearly decapitated Jiff.

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-I waited there politely,

-the bitch... pitch and Man U lost.

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-Did you see it, Helen?

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-Did you see it, Helen?

-

-Can you smell something?

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-Something unusual?

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-No.

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-Hmm!

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-Catrin phoned.

-She's had some bad news.

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-Kevin's dead.

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-Poor Kevin.

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-How does that affect us?

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-How does that affect us?

-

-We need another person today.

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-Really? In the current climate?

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-Really? In the current climate?

-

-Yes.

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-Gina - she's very experienced.

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-Gina - she's very experienced.

-

-Can I have a go, Helen?

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-I can definitely be

-a Welsh language operator.

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-Mandy Gittins, a high standard

-of Welsh is essential.

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-How would you describe

-your oral syntax?

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-Eh?

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-I've got loads to do anyway.

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-Catrin will miss Kevin.

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-Thank goodness Helen didn't ask

-Gwynfor Annwyl Jones to help us.

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-He hasn't spoken to her

-since she got the promotion.

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-He had no idea

-she was going for it too.

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-RINGING

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-Snowline Cymru Wales.

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-RINGING

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-Snowline Cymru Wales.

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-You want to complain...

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-..that the announcer on

-the Swansea to Carmarthen train...

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-..said Clanecli not Llanelli?

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-No, we don't supply snow

-for children's parties.

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-On behalf of Snowline Cymru Wales,

-thank you for your call.

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-Mandy Gittins, is it snowing?

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-Derek Brickway said there's

-loads of snow heading our way.

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-On high ground, probably.

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-Boom!

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-I'm going to the loo

-to bid on a pair of combats.

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-Phone Valeria

-to make sure everything's OK.

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-Good idea.

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-Valeria, it's me.

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-How are you?

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-How do you tell the difference

-between a snowman and a snow woman?

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-The length of the carrot? Yes.

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-Gina will be here later.

-She's playing crown green bowls.

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-Where's Meri?

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-Where's Meri?

-

-In the loo.

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-FOOTSTEPS

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-Meri? Remember the helpline must be

-manned by two people at all times.

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-Meri?

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-Are you OK?

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-I'll be there now.

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-RINGING

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-RINGING

-

-Two minutes.

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-Hello, Snowline Cymru Wales.

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-RINGING

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-RINGING

-

-Please hold the line.

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-Snowline Cymru Wales. Hello?

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-A Katherine Jenkins Dealing With

-Fame Support Group skiing trip?

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-Very nice. Goodbye.

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-Valeria, sorry about that.

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-Eh?

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-You think

-the contractions have started?

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-That can't be...

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-Braxton Hicks.

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-Yes.

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-I've got to go.

-I'll phone you later.

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-I love you. Bye.

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-Braxton Hicks.

-They're not real contractions.

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-RINGING

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-Snowline Cymru Wales.

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-We didn't promise snow to anyone.

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-Yes, you spent money

-on a new sledge...

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-..and pulled a sickie

-so you'd have a day off.

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-Would you like to speak

-to my line manager?

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-Putting you through now.

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-Yes - transferring

-is the correct term.

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-Hello. This is Helen Edwards,

-the head of Snowline Cymru Wales.

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-No snow?

-I can only apologize for that.

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-What a disappointment.

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-But, as the English say...

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-..get a life!

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-Boohoo! Welcome to the real world.

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-Thank you for your complaint.

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-Snowline Cymru Wales

-appreciates every call...

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-..even petty, pathetic ones

-like yours.

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-I hope I transferred the message

-to you, loud and clear.

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-.

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-Subtitles

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-Subtitles

-

-Subtitles

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-HE SNIFFS

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-I'm popping out to buy candles.

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-Expecting a power cut?

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-Expecting a power cut?

-

-No. I want to create an ambience.

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-You'll have to work through lunch.

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-It's got nothing to do with that

-smell coming from your office then?

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-Oh, my God. Explosives!

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-Stinking Bishop.

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-It's a cheese.

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-Something tells me

-Helen's really upset someone.

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-Mandy Gittins.

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-Mandy Gittins.

-

-What are you doing?

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-This is your mission,

-should you choose to accept it.

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-The smell was down to the cheese.

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-The computer fan

-circulated the stench.

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-There's another surprise in store

-for madam before the day's through.

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-RINGING

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-Snowline Cymru Wales.

-Can I help you?

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-Gina, I'm so grateful for your help.

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-The system is the same

-as the one you're used to.

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-Mandy Gittins!

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-A coffee for Gina.

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-Meri and Geraint.

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-Meri and Geraint.

-

-Jiff.

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-Gina is learning Welsh.

-She's doing the Cwrs Sgwrs course.

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-It's handy for Gina because

-she only lives around the corner.

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-So she won't need a parking space.

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-The vicar's right. Aled Jones

-didn't sing The Snowman theme song.

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-A boy called Peter Auty sang it.

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-Yes - it's shocking.

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-Hello, Snowline Cymru Wales.

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-Sorry.

-You could have taken this one.

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-The Crymych to Efailwen road

-is closed following an accident.

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-I'm learning Welsh.

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-Oh. Very good.

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-My wife is learning Welsh too.

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-She's Spanish.

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-She comes from Spain.

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-The Met Office has issued

-a severe weather warning - code red.

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-I don't want to be snowbound.

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-You only live around the corner.

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-Jiff, you'd better phone Valeria.

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-Do you know someone

-who's got a tractor?

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-His wife is expecting a baby.

-It's due any minute.

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-Mobile.

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-You can take the next call.

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-RINGING

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-Snowline Cymru Wales.

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-Mm-hmm.

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-Mm-hmm.

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-Hang a mo', love.

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-It's a Northwalian.

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-Hello?

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-On what road is the tree?

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-Snowline Cymru Wales.

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-Snowline Cymru Wales.

-

-Across both lanes? Tell the police.

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-Jiff? What is Jiff?

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-And the fire service.

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-The water is on the floor?

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-The water has broken?

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-Hang a mo', love.

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-Hang a mo', love.

-

-Thank you for letting us know.

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-What's the number for Floodline?

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-Yes - Floodline. Goodbye.

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-I've just had a text. The baby's

-coming and the roads are closed.

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-Helen?

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-I'll call Valeria.

-Tell Jiff to go to my car.

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-Valeria?

0:19:340:19:35

-Valeria?

-

-SHE YELPS

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-Mandy Gittins,

-this is your big chance.

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-THUD

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-Jiff?

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-RINGING

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-Snowline Cymru Wales.

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-Hi.

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-Jiff?

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-Jiff!

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-Jiff!

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-He may have smelt those candles.

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-On the A55?

0:20:090:20:11

-Slow down. Slow down.

0:20:120:20:14

-They're forecasting ice.

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-Hello?

0:20:180:20:19

-Hello?

0:20:200:20:21

-Oh, my God! Me too.

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-I love snow.

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-Black hair, brown eyes.

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-Text me your number.

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-We should phone Snowline

-to see how much snow's on the way.

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-Oh! I am Snowline!

0:20:440:20:45

-What am I like?

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-OK, Valeria.

0:20:500:20:51

-I have NHS Direct on the other line.

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-Push! Yes - push!

0:21:020:21:04

-Very good, Valeria!

0:21:060:21:07

-Push!

0:21:080:21:09

-It's a boy! It's a boy!

0:21:130:21:14

-It's a boy!

0:21:160:21:17

-It's a boy!

-

-Oh!

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-PHONE BEEPS

0:21:260:21:27

-Catrin has no reason not to go

-to Tunisia now that Kevin's dead.

0:21:350:21:40

-She gave that rabbit

-the best possible care.

0:21:400:21:43

-Amir will be glad to see her.

0:21:440:21:46

-Yes. They've had a two year

-phone relationship.

0:21:460:21:49

-Thank you, Gina.

-You were fantastic.

0:21:500:21:52

-Daddy Geraint will be off

-for a fortnight's paternity leave.

0:21:540:21:58

-Mandy Gittins helped too.

0:21:590:22:00

-Hmm.

0:22:010:22:02

-Kevin was a rabbit?

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-I'll decide

-who to make redundant tomorrow.

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-There's no need.

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-Catrin's leaving.

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-She texted me.

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-She's moving to Tunisia.

0:22:190:22:21

-Snowdrifts, Helen!

0:22:340:22:35

-Come on, Daddy!

-I've parked in Montgomeryshire.

0:22:440:22:47

-S4C subtitles by Eirlys A Jones

0:23:170:23:19

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