Handy Man The Apprentice

£250,000.

It's an acorn which we want grown into a great oak tree.

Lord Sugar's on the hunt for a brand-new business partner.

If you think this process is tough, It's just got a whole lot tougher.

Over the next 12 weeks, you are out of your comfort zone.

Ready to fight for his funding -

18 aspiring entrepreneurs.

Supply and demand. That's what this is about.

I'm demanding the answers, you better bloody well supply them.

On the table - a quarter-million pound investment,

and a 50-50 partnership with Britain's toughest backer.

You haven't used any of your skills, any of your knowledge.

Mistake on that, mistake on this, straight in the bin.

Hey, Rich! Come on!

Let's go, mate.

It's a deal worth battling for.

You are such a manipulator. I can see straight through you.

18 candidates...

-ALL:

-Yeah!

Pedestrians, out of the way.

We're going to be explosive.

-12 testing weeks...

-I really don't know what to do.

-This is for you, young man.

-Oh, my God.

..one life-changing opportunity.

You're fired. You're fired. This is a bad call on strategy.

You're fired.

Previously on The Apprentice...

I want you to create a children's book and sell them to retailers.

-I like dragons.

-Yeah, I like this idea.

Sam, the wordsmith...

What about Snuffle Gruffle?

-..got writer's block.

-Aw! It's not this hard or anything.

-While Natalie...

-What do you want to know?

My discount percentage.

..lost the plot.

OK, let me have a think.

Where's this van?

On the other team...

Buzzy, buzzy, buzzy, buzzy!

Swishing and swirling and tumbling and turning.

Project manager Charleine...

Can you stop talking one second, Richard? 'Is David there, please?'

..wrote Richard off.

I'll get a coffee. See you later, mate. I'll be outside.

But in the final chapter...

-Deal.

-Deal.

..a fairy-tale ending.

-Well done.

-Mergim made an absolute blinder.

Praise for Mergim...

That was good to take advantage of the situation.

-..while Sam...

-I don't know.

-I'm struggling.

..was lost for words...

You've spent three hours deciding on what you're going to name

this thing and now, you want to pontificate again.

..Brett wasn't.

I shit you not. I would fire Natalie straight away.

In the end...

Your pitch was terrible.

Yeah, it didn't go very well.

..Natalie got pulped.

-You're fired.

-Thank you.

She became the fifth casualty of the boardroom.

I'm so sorry.

Now 13 remain,

to fight for the chance to become Lord Sugar's business partner.

5.30am.

PHONE RINGS

-Hello.

-'Good morning.

'Lord sugar would like you to meet him at Weir Road, Balham.

'You must be wearing high-vis jackets and steel-toecapped boots.

'The cars will be outside in 20 minutes.'

Guys, 20 minutes.

We've got to wear high-vis jackets and steel toecaps.

-Wake up, girls.

-I don't want to get up.

It's either making something, or constructioning.

It must be interesting, Brett, to see

if your team can finally get a win.

So you're going to die, the footwear we have.

-I think Elle's desperate for one, isn't she?

-Oh, yeah.

Elle's is construction, isn't she?

Yeah, she's construction and she hasn't won a task yet.

I came in the process, everyone looked at me and thought,

"He's a jokey character," and underestimated me completely.

I'm surprised you're still here, Mergim, to be fair.

Last boardroom, Lord Sugar praised me in front of everyone.

If he's praising you, you've done something right.

D'you know what I mean? I want to be project manager today.

A south London builders' merchant.

Waiting for the teams, four white vans.

-Good morning.

-ALL: Good morning, Lord Sugar.

Now, any business partner of mine needs to know

that making money involves hard work.

So over the next two days,

I want you to set up and run your own handyman business.

There are a lot of people out there that haven't got much time,

so they want other people to do their odd jobs for them.

I've laid on some vans, kitted out with a load of tools.

Everything you need to make money.

And the team that makes the most profit is going to win.

And in the losing team, one of you will be fired.

Now there's a few people here that have got some experience

in this field, I believe.

There's you, Joseph, Elle, and Brett the builder.

-Today's the day, Lord Sugar.

-Yeah, I think it is.

-Today's the day you're going to be the project manager.

-I am, yes.

Now, like Brett, Elle, you haven't been project manager,

so move over to Versatile and take charge of that team.

And Vana, step over there to balance the teams up. Off you go.

Worth over 14 billion a year, odd jobs have become big business.

I can do anything when it comes to cleaning, painting.

Simple household tasks, from changing bulbs

to clearing back yards can add up to a tidy profit.

Garden clearances, house clearances. We can get it in, get it out.

Welcome onto the winning team.

Thank you very much. I'm very pleased to be there.

I don't think I could deal with one more loss.

First for construction executive Elle...

Has anybody else got any experience of any construction?

..sussing out the strengths of her team.

-So I've run a plumbing and heating business.

-Yep.

And running a team engineers.

I can just about put together some flat-pack furniture.

Perfect. That's all we need.

-I've never picked up a screwdriver in my life.

-Oh, that's great. Wonderful.

I may not know how to build a house

but I definitely know how to order people around

and make sure that they build it for me.

I don't think you need to have a knowledge of anything to

actually be good at your job.

I think it's all about convincing people

that you do know what you're talking about. Even if you don't.

Right. I think simplicity is key here.

Window cleaning, you make a lot of money. I did it myself.

I made a fortune.

-A day, I was making £120.

-Oh, really?

-And it's easy.

-You just need a bucket and a sponge.

-So we should incorporate that.

I think that would be great. Mergim,

-would you be happy to be team leader?

-I'd love to.

I've been dying for it as well.

Since the age of 18, I've been the main breadwinner of the family,

looking after seven people.

When I came to the UK, I was a refugee from a war in Albania.

Came over the Channel, back of a lorry,

and that's what shaped me the person I am now,

because it's made me stronger and more determined to be successful.

On the sub-team, Mergim,

I would like you to put forward a lot of input.

-Yeah.

-You'll do a really good job.

Across the yard...

We're going to do everything minor to complete installations

and everything in between. All right?

-Standards set by builder Brett.

-Always leave it professional.

Always go with customer satisfaction.

I know this business inside and out.

Hopefully, the team I've got can follow my professionalism,

making sure that the customer is always right and with that,

if they're happy, I'm happy, cos I'm getting paid.

First port of call, we need to design a flyer.

To help drum up trade, teams can create leaflets.

Print deadline - 9.45.

OK, so, what would our slogan be? Like, what is the tagline?

Um, "Don't be shy, call your handy guys"?

-"Connecting us to you". Yeah.

-Yes, exactly.

-So are you happy with that?

-Yeah.

Window cleaning is going to have to take prominence on that leaflet.

One minute to the deadline, Elle is still working on wording.

If you have minor DIY and window cleaning etc, I think it tends

to look a bit jumbled and a bit like, you know, a one-man band.

I just think something really simple, "Versatile -

"London's handymen-handywomen."

Elle, you've missed the deadline for your flyer.

-Great.

-So you don't have a flyer now.

That's been completely my fault. Sorry about that, guys.

Let's move on.

10.15.

Spend the day today generating leads.

Bang doors, do what you've got to do.

Tomorrow will be the day when we go bang.

Time to head out in search of work.

I do think that the flyer was a huge, huge setback.

It's going to look bad on us.

So what we're going to have to do,

we'll just have to write notes to slip through the letterbox.

Can you imagine you seeing a sheet of paper, torn out, handwritten?

Would you think that they can do a good job with your DIY?

It's the only way we've got to do it.

-We have to do it.

-Would you, I'm asking?

-We are not arguing. Listen, guys. We're cracking on with it.

-OK.

It's the only way we've got to do the flyer. I've made that decision.

Lord Sugar's tipped off the teams about two commercial contracts

up for grabs.

With the knowledge and experience that I have got,

-it should like quite happily secure the deal.

-Mm-hm. OK.

First for Brett, Sam, and Selina, an East End theatre.

Is there ever any reasons why you haven't got jobs,

-or where you've lost it to a competitor?

-No.

What, never?

That's good, then. We're going to win, aren't we!

The brief - give the costume department a makeover.

OK, guys.

So we need seven rails installed in here.

-Now, they need to come out from the walls.

-Yes.

And they need to then go into the floor.

And the next part of the job is the shelving unit.

-This floor just needs a coat of paint.

-Fantastic, Lee.

-Well, we'll have a measure up.

-Thank you. Thank you. Bye-bye.

Both teams will provide a quote to try and win the work for tomorrow.

A sheet of 20mm, 8x4 ply.

-OK, hold on. Let me do one of these things at a time.

-Yeah.

Selina, can I borrow your pen, please?

In charge of pricing, private tutor, Sam.

Work this out, Sam? Two sheets of 18mm, 8x4 ply.

18mm what?

Ply.

-But do marine ply. It's a lot stronger.

-Marine ply. OK.

We're going to need seven lengths of 3x2 by 2.4.

Let me...let me work this out first. I'm confused.

Sam, have we done our calculations on materials yet?

-Not quite.

-Let's go.

What was the last thing you wanted after the shelves?

Right, we've just been through the specification of everything

that you wanted and the cost, inclusive of everything, 777.

-Oh...

-Oh, is that the right one you've just pointed?

-Well...

Bear with me two seconds.

I'll have a look at the figures, so if we work it out.

-Do you see the difference?

-So we can take...?

-Hold on.

-Sorry.

-Oh, right. 877.

-877?

-Yeah.

-Wow! OK.

Um, you're not just looking at a cost for the job.

I've got years of experience. I'm really like an expertise...

Like an expert within my field.

I am second to none when it comes to professionalism. You know...

I understand, I understand.

Well, I've got your figures, so I'll be in touch later.

Fantastic, Lee.

Lord Sugar's second tipoff -

a South London football club.

I've worked at grounds similar sizes to this, for example, Staines town.

David, I think you'd be great to go in there

-and start leading it.

-Yeah.

Aiming to score for Elle's team...

-Hi, I'm David.

-Hi, David.

..sports marketeer David.

And how did you get on this season?

We finished fourth this season.

Sorry to hear that. Hopefully, we'll be able

-to do a good operation cleanup for you today.

-Hopefully.

-So all these stands to be power washed.

-Yes.

And the hazard line to be repainted.

So we can actually get all of this done for you for £500.

-How much?

-£500.

I believe that we'll be the right people for the job for you.

-I'll get back to you.

-Brilliant,

-well, thank you very much.

-Thank you.

I think he looked shocked. I think his face says it all.

-He was like, "How much?"

-Could be how much as in,

"God, that's expensive," or it could be how much as in,

"God that's really cheap."

Across town...

Right, guys, pick a long street that's got loads of shops and do

window cleaning to commercials and literally just doorknocking them.

It's a gold mine.

..armed with Mergim's makeshift flyers...

-Can I put this on your window?

-That's fine.

..the rest of Elle's team look to reel in the readies.

We wanted to know if you would want us to clean your windows.

-This is a once-in-a-lifetime opportunity.

-Make me an offer.

In and out, fiver.

-Seven pound inside and outside.

-OK, do it.

Yeah? Thanks a lot, my friend.

Ready, let's sing while we do it.

# When I'm cleaning windows. #

Sweating.

Voila!

-First cash in the bank.

-Excellent, thank you very much.

-Ready, let's go.

-Next window, please.

Loving it. Looking sick!

That's £10 today.

On the other team...

Excuse me, guys, interested in any handyman jobs this weekend?

Give you a flyer to take away?

Targeting well-healed Dulwich...

Hello, we're doing odd jobs of any sort.

Gardening, painting, cleaning, anything like that.

..Gary, Scott and Vana.

We just wanted to come around and ask if you could potentially help us

understand the market around here, understand what people could need.

I think market research is one of the most important

aspects of this task.

To determine which projects we want to take on.

Do you think that this neighbourhood is more about gardening?

What a complete waste of time.

These are the different things that we do

and we want to know which streets are sort of best to go to.

I don't get their strategy. It's the afternoon

and, instead of knocking on doors, their strategy is, what?

Standing around doing market research, not doing business.

We're called Connexus - connecting, erm, yeah,

connecting people together.

Just half a mile away...

So the work at hand is to power-wash our stands.

All the grease, all the cigarette butts, the bird poo.

..at the football club, Brett's turn to tender.

If we can just do a bit of a measure-up and just walk it out.

Sure. OK, crack on.

Question, if we get this bid, do we have to do it?

For me, personally, the overheads on this one is very, very minimal.

You're talking the power-washer rental and then the paint.

So how many hours do you think we would need to spend?

-You're looking at about five, six hours.

-Really?

-Yeah, easy.

I'm not walking away with a secondary standard.

So if you're saying six hours of labour...

-Yeah, six hours at £20 per hour, that's £60, 6 x 6 = 36.

-120...

-£20 an hour.

-Yeah?

-It's six hours.

-Each, wasn't it?

-Yeah, 120.

-No, because there's three of us.

-No, I don't understand.

Is £20 an hour per person to be here.

So each of us are doing six hours, is a total of 18 hours.

That's 20 x 18. That's 36.

-That was a great conversation.

-360.

-Yes, £360.

HE SIGHS

-Hello.

-Hi.

Myself and my team have walked it through.

The overall figure is £480.70.

I do leave an immaculate finish and the job will be second to none, so...

OK, well, thank you, guys, I'll get back to you.

Thanks ever so much for your time.

4pm.

For the window cleaners, a plan to branch out...

So far, we've cleaned two shops.

I'm concerned that the working day is coming to an end.

..from April.

Perhaps we need to think more of the personal DIY.

It could be more profitable to do that.

I was wondering if you would like us to do your windows

and if you had any other DIY services that you needed?

Sure, how much are you charging for that?

For our DIY work, we do £10 an hour.

-Couple of shelves I could do with fixing.

-Sure.

-Some of them are loose.

-OK. It's quite simple.

Mergim and his team, they're pounding the streets,

they're finding work and they're getting stuck in.

The problem is, April is touting them at £10 an hour but that's only

£3.33 each.

At this rate, they're not going to make any money.

What I need is a bigger nail.

-Mergim.

-Yes?

-Do you know what you're doing?

-Yeah.

Screwing a nail.

-"Screwing a nail"?

-Yeah.

-I don't think you screw a nail.

-Oh, no.

-It's quite a big hole.

-There you go, and tighten up.

-That's right.

That shelf is not... It's not straight.

I think they're meant to be like this.

Is that right, madam? Are they meant to lean to one side?

-Or are they meant to stay straight?

-They're meant to stay straight.

We won't charge for the shelves.

-Are you happy with the windows?

-Yeah, windows are great.

-Thank you very much.

-Thank you, cheers.

-Hello, Elle, you all right?

-How's your day going?

The last place we went to, the shelves didn't really work out.

The lady just paid us for the windows.

-How much money have you earned?

-About 20...

£21.

We charged an hourly rate of £10 an hour.

-For three of you, it's very, very cheap.

-Oh, really?

Yeah, it's dirt cheap.

Bye, bye-bye, bye-bye.

If they've struggled to put up a shelf, which is one of the most

basic DIY tasks out there, and they didn't even complete the job,

they're going to struggle to do a job that's worth £80, £200.

I'm concerned that we can go out there

and do loads of bloody windows tomorrow,

we are never going to make the money.

Let's hope we land some of these big jobs.

For Elle, last chance to secure a commercial contract.

At the East London Theatre...

So we're going to need basically screws,

we need a hacksaw to cut the bar in half.

..taking centre stage, plumber Joseph.

Let's work it out on ply, worst-case.

So it's £13 a square metre.

How long are we thinking it's going to take time-wise?

Joe, how long do you reckon it will take per one of those poles...?

Erm, to make one of those I would like to allow half an hour

to 45 minutes per one.

Elle was made project manager of this task

because this is what she does,

she manages construction and she manages jobs like this.

But I've seen no evidence of it.

-What price would you put it at?

-I'd put 150 a day per person.

She's relying on Joseph to cost everything...

Try and pitch it with the quality aspect.

..she's relying on Richard to do all the pitches.

I'm not sure what she's doing.

What have you come up with?

So we're at a full, locked-in job cost at £560.

OK. It's considerably high.

What pricing would help us win this job for you?

Considerably lower.

560 is the best price that we can get to and it's a good price,

-Lee, it really is.

-I'm sure, I'm sure.

Well, thanks for your time and I'll be in touch later.

-Thank you.

-Thank you very much, Lee, nice to meet you.

If I lose both these pitches, I'll probably just pack my suitcase

and walk away and go, "Thanks very much for the opportunity."

Because it's just a bit embarrassing.

5pm.

Yet to take a penny - Gary, Vana and Scott.

Hi, Rachel, how you doing, you OK?

I saw you earlier today in the street.

From their flyers, finally a lead.

I was just giving you a call, if you were still around,

if we could potentially pop by and have a look at the garden.

-Yeah, that would be fine.

-Brilliant. All right, see you soon.

-Glad we got that!

-Thank God, Rachel.

Best of luck.

-Hello.

-Hello, how you doing? You OK?

Wow.

Now, my main problem is getting rid of this whole layer

and put a new retaining wall there.

Sure.

I can see it in my head already, I've visioned it,

we can flatten it out at the back there as well.

I think, personally, as crazy as it might sound to you, this is

a structure which can come down.

-I can imagine it looking amazing, especially in the summer.

-OK.

Scott is getting carried away with the whole idea of getting a sale.

Taking down walls, levering the whole thing off.

It's impossible to achieve in a day. It could be a disaster.

-It's a very big job.

-It is, absolutely.

-Yeah, very big job.

It can be done, though.

6pm.

Time to find out if the pitches paid off.

For Brett...

Brilliant, I was really, really impressed with you guys today.

..a result on the football contract.

Manfred, that's absolutely amazing, fantastic, thank you ever so much.

Brilliant. Whoohoo!

For Elle, a call back from the theatre.

...the quote, it's still not quite cheap enough.

I need you to come back to me with another price.

Just bear with me one moment. Hold the line.

I have no experience with negotiation,

-so I really do not know.

-I'd go 525.

If you're worried about doing the negotiation, let me do it.

Hi, Lee, it's Richard. Here's what I see.

We said 560 but we will bring that back down to 525.

What I have on the table is £300.

How about 4...75?

The maximum I can go to is 375.

And that is the last offer I have on the table.

If your hand was here, I'd shake it. Cheers, Lee, bye now, bye-bye.

It is something in the kitty.

Everything's going to have to be precision.

No messing about, no stopping, no toilet breaks. Literally hitting it.

Solid, yeah?

We're going to get the vans loaded, you guys get your crap together.

-8:30am.

-Oh, yeah, this is it.

You go like this... Shhh!

Ten hours to increase profits.

Brett's troops hit the road.

We need a strategy for the sub-team.

You just need to wipe £10 jobs off the list.

Fixing their approach, Elle's team.

Do you guys feel that you're strong enough with handiwork?

All I need is the equipment, mate, and I'll just crack on with it.

No offence, but you proved yesterday you can't put up a shelf.

I'm not going to let a screwdriver defeat me, mate.

You couldn't put up a shelf yesterday, man!

I think painting, yeah, easy.

I can paint. It's easy. Just paint the walls, mate.

-Do you feel comfortable doing this.

-ALL:

-Yes!

-100%?

-100%.

-Great. Let's make a lot of money.

-See you later, guys.

-Have a good day.

-Whoop!

-SAM:

-This is so gross.

Having won their football pitch...

Oh, bloody hell! There's so much crap.

..Brett's crew clean up.

I do feel like we're being punished for something.

Selina, I've got scrapers down here

if you want to get chewing gum and that up.

Don't give me the crap jobs to do.

-So basically, we're going to go water...chewing gum, brush?

-Yeah.

Could you start power-washing, Sam?

-Power-washing?

-Yeah.

-Are you sure?

-Yeah.

'I pride myself on customer satisfaction.

'There's nothing worse than completing a job,'

and at the very end, someone says, "I'm really not happy with that."

I can't do the chewing gum.

After you've made it wet, it's just a complete messy nightmare.

Unfortunately, that's the process in which we're going to do it.

You've got a fully sharp chisel there.

It just might need a little bit more elbow grease, that's all.

So just carry on.

East London.

Joseph, the second we get in that theatre,

I am no longer the project manager.

You are that project manager.

The costume store refurb.

All right, let's do this now, yeah?

Quick. Morning. How are you? You OK?

David, while you start separating everything out,

I'm going to take Elle downstairs.

Yeah, no worries, man. I'm working up a sweat already!

Richard, you're going to have to help Elle on this.

I know. Yeah, yeah, yeah.

We've got to get higher.

-SCRAPING

-Oh, hang on! Oh, Jesus. Hang on.

Push it back up.

So that exact measurement from there to there of...1175.

-Oh, 1175?

-Yeah, 1175.

-That's in mil, yeah?

-Yep.

-Millimetres, yeah?

-KARREN:

-All I can say is, thank God Joseph's here

because Elle's the project manager, but you wouldn't know it.

Joseph certainly feels like he's running the show.

-Joe?

-Yes.

How are we going to paint this floor with all the dust all over it?

We're going to sweep and you're going to start painting.

What else can I do in the meantime?

-Across town...

-Morning!

-Morning.

-..now set on paint work,

the rest of the team.

So it's the outside frame. You can go round the sign.

Basically, everything that's purple now needs to be done.

-The new purple.

-Perfect!

-Already arranging their next job...

-Hello?

..Charleine and April.

Could you tell me the size of the window?

'It's quite high.'

Does it include a door?

-'Just a doorframe.'

-Just the doorframe.

-We'd be able to do it for 100.

-'OK, yeah.'

-Yeah? Perfect.

See you later. Bye.

If we're quiet, we ain't earning. We need to go from job to job to job.

Hopefully we'll be able to raise a little bit more today.

I might not be able to use a screwdriver,

but I can definitely sand.

Good boy! Carry on.

All right, innit?

For the other team...

Can't wait to get my hands dirty.

..Scott's ambitious garden makeover.

-Are we going to level out that ground?

-We will do.

At the moment, it's kind of on a slope.

You do normally need some form of machinery.

Scott, maybe this isn't feasible to do in one day.

-Nice day for it.

-I planned the weather for you.

Basically just going to gut it out.

There's a fork there which you might find useful.

Tweaking the terms, Vana.

Rachel, I just want to set your expectations right.

Because it's such a big job,

we probably wouldn't be able to do it all in one day.

-OK.

-I know I'm sort of, like, the bad cop,

but we have to try and narrow down the priorities.

OK, well, if you could clear that whole back bed.

We're going to do the weeding, tidy up the stairs

and just make sure everything looks spick and span.

That would be absolutely lovely.

Left to his own devices,

Scott would've landed the group in a real pickle.

Vana stepped in and said, "Let's just revisit this."

Our rates are £25 each per hour.

-OK. That's fine.

-Yeah?

-CLAUDE:

-They've got the deal

for what will be just a basically clearing up and tidying up job,

quite feasible within the time span.

Make hay while the sun shines.

So they say!

Lunch time.

The seats are shitty.

It's not an easy job to do all this. Look how gross this is.

None of this has been swept, look. I just don't want standards to slip.

-What do you want us to do?

-Get this power-washed and swept down.

-JOSEPH:

-Come on, let's get screwing! Come on, we ain't got no time.

It's not working.

Try and get this done between, like, 4, 4.30?

And then get another job in?

Less is more.

-Yeah.

-OK. Clear to go through here.

-You have to tilt it up.

-At the theatre...

-Over. Clear, clear.

..in charge of cutting costume rails, David.

-That's exactly where I need the cut to be.

-OK.

Have we got a tape measure in here?

Can you just confirm that that's the right measurement?

-That's 107.

-It shouldn't be 107. It should be 1175.

That's 107.

-Has... Has...

-Sorry, let me just get involved there.

-Or is it?

Can I just borrow this tape measure?

Now that bit's too short.

And now that bit's too short.

I don't know why I got that wrong. I used...

-Remark now every one you cut, yeah?

-Yeah. Sorry about that, Joseph.

I just used the same one. I thought I'd got it right.

I feel like I've had to take control of a lot of this task.

let's crack on with them, yeah? Let's get a move on, yeah?

'I feel that Elle needs to be a little bit more decisive.

'A little bit more organised.'

Luckily, she's had me today, so I've got her out of the...

-shit.

-HE LAUGHS

For the rest of the team...

Can I have some more paint, please, April?

..finishing touches

to the purple paint job.

I went over the border over there, you see?

It don't seem to be coming off.

That ain't coming off.

As you can see, everything's done.

-It's just a shame that I went over the edges, you see?

-Yeah.

-And that bit.

-A bit of a blob.

-Blue, yeah.

-Yeah.

-I had my brush in my hand and the wind just blew towards it.

Am I allowed to get away with that, am I?

-Or...?

-You're kidding!

Agreed earlier, £175.

-I'll take £30 off of the cost.

-OK. I do apologise yet again for that.

-APRIL:

-As usual, Mergim did what he does best, which is lose us money.

I'm not sure he gets the seriousness of the task

and I am concerned that it could cost us dearly.

We need to crack on to the next job.

-VANA:

-I think it looks really good, guys.

In South London...

Oh, my goodness me!

I can't believe what you've done.

..garden job sewn up.

Thank you.

-High-five to that, sister!

-SHE LAUGHS

See if we can get another couple of jobs this afternoon.

But at the football ground...

We need to be looking at a minimum of five minutes a row

now for these last two.

..a stoppage.

I'm not going to be able to paint all the stairs. They're soaking wet.

Not going to have manually time to dry them all down.

-How many stairs have you done on that side?

-Done two rows.

Well, that's not bad. You could finish the painting.

-No.

-I reckon you can finish these, Brett.

I'd rather be up front and honest with the client

and say straight off the bat,

I'm not going to leave you a sub-standard job,

rush through the whole job and go all the way down,

make it look crap...

Bret has come to the realisation he's not going to finish the work.

He's going to have to renegotiate on price,

and - inevitably - it's going to cost him.

He's got the right to just say, "Well, it's an incomplete job.

"I'm not going to pay you."

We're nearly there, guys! I want everybody's hands on deck.

That's it, Rich. Good job.

There is another paint brush there, Elle, so if you want to paint? Yeah?

-I can't do anything.

-Well, just paint in an area.

There's loads round there that needs touching up.

Just get it covered.

Argh!

-This is looking great, guys.

-We did it!

I'm so knackered!

90 minutes to go.

For Elle, curtains down at the theatre,

but no more work lined up.

-What's the plan?

-I don't really know what to say, to be honest.

We haven't got a lot of time, so make a decision.

Shall we have a regroup with the sub-team,

see if they need any help or anything like that?

-Hi, Mergim, how's it going?

-Yeah, not too bad.

We've just finished our job.

Did you get the full money for yours?

No, cos I messed up a bit, didn't I?

'We're going to the second job, now.'

OK. You've got until 6.30. How long is it going to take you?

-Good question.

-It's a 100-quid job.

'We're running out of time.'

The track record of that sub-team does not give confidence.

We need to get £100,

not 80 quid because we've painted over somebody's cat.

We need to get there, help them out.

Dulwich.

BRETT SIGHS

For Brett, time to come clean.

Unfortunately, we're not going to be able

to complete the full job as we specified.

We've still got water on the stairwells over there.

The hazard lines won't be complete.

I think you will agree that we have worked really, really hard today.

We've got up all the chewing gum.

I didn't expect you to, like, be picking up chewing gum.

-Did you not?

-No.

-Oh.

-That was me!

Are we happy for the 480, then, for the full job?

-LAUGHTER

-I'm not going to pay the 480.

But out of fairness for your hard work, to be honest,

I'm willing to do 420.

-Can we do...?

-Can we do 450?

440 is my last.

-Thank you.

-Thanks to yourself.

-Cheers, thank you very much.

Obviously, as the client, he is well within his rights

to do what he deems necessary

and even if this is classed as a fail,

I've shown my leadership

and I've shown standard of work that I can carry out.

I'll quite happily put my head on the block.

-Guys...

-Well done.

-Nailed it.

-Got there in the end.

One hour to go.

For both halves of Elle's team...

..one more shop front.

As far as our sub-team was aware,

it was just the window frame in itself.

No, actually, it's the whole thing. It's not just the frame.

Who spoke to the lady?

You spoke to her about the size, didn't you?

And she said about the frame and the size...

She said she is 5' 6", and it's above her.

Right, it's definitely above her.

We are going to have to charge a bit more, if that is OK?

No.

I told her it's quite a big frame.

Yeah, we set price over the phone.

-We can only have to honour that price for you.

-Thanks.

Get the rollers and the roller tray, get the brushes cleaned up.

Common sense prevailed.

'I could sum up this task'

by slowly watching the extinction

of the lesser spotted Elle.

It's a one-way ticket to out of here, I think.

Come on, Vana!

Just 20 minutes left.

My shoes are going to fall off.

I'm thinking that one over there.

It's got a nice car,

looks like it could do with a little bit of TLC.

We are from Connexus, a handyman services company.

No, no, it's fine, thank you.

DOORBELL BUZZES

If you want to mow the lawn, you're welcome to mow the lawn.

MOTOR WHIRS

Speed gardening, that's what it's all about. Making cash.

Dave, look at all the paint you're dropping on the floor.

Oh, no.

We are creating more of a problem for ourselves than anything else,

so I would just get this shit gone.

I need some help with the weeding. There are too many weeds.

I need help with the bush. There's too much bush.

-No time to kill, at the moment.

-Aw!

The doorframes are almost done,

frames are up, windows are almost done.

That's such a good idea, Joe, well done.

It's definitely less weedy.

-£50.

-Yup.

That's 100 today.

6.30...

Let's go.

Tools down.

-We haven't got Richard.

-Elle can't even remember me!

Sums up today, doesn't it?

Tomorrow, the hammer falls.

You can go through to the boardroom now.

Good morning.

-ALL:

-Good morning, Lord Sugar.

Now, some of you might be thinking to yourself,

"What was this task all about?

"What has this got to do with business?

"What has this got to do with being an entrepreneur?"

Well, I'll tell you - I will never ask anybody to do anything

that I can't do myself, and when I started my business,

I designed the product, I made the product,

I stood on the production line, I loaded the lorries,

I sold the product and I marketed the product.

A complete all-rounder,

and that is what I am looking for here. Yeah?

We will start with you, Elle.

-For your day job, you do something to do with basements.

-Yes.

-It's not so hands-on, but, yes.

-Let me know what happened.

Well, we didn't have a great start to the morning, initially.

We missed the deadline for the leaflets.

-My fault.

-That must have slugged the opportunity of the roaming team.

It was gutting. Very gutting. I'm really disappointed in myself.

I designed by own flyers and I stuck them on to shop windows.

-I know it doesn't look professional...

-No.

..but I was thinking outside the box.

Your point was, "We haven't got flyers,

-"might as well do something."

-Yeah.

So you stuck this in the window of a few shops.

-That's correct, Lord Sugar.

-OK.

-I laid on two big jobs.

-Yeah.

-That's right.

-You got the theatre job.

-Yeah, I led the theatre pitch.

Came out with quite a high cost initially - 560, wasn't it?

-Correct, yes.

-Yeah.

-I negotiated, we managed to get them up to 375.

-Down to 375.

-Down to 375.

I'd just like to say about this,

there's absolutely no way we would have accomplished any of this job

without the help of Joseph.

-He was absolutely exceptional. He ran a military operation.

-Right.

Mergim, April and Charleine. What happened on day one?

Yeah, I was the sub-team leader

and we specialised in window cleaning.

-So, on the first day, you started taking money straight away.

-Yeah.

-That's good. Your lot didn't, did you?

-No.

Basically, on the third job,

-unfortunately it went pear-shaped, Lord Sugar.

-What happened?

Well, basically, the actual metal bit of the shelf was a bit loose.

So I tried to tighten it with a screwdriver

and, like, the hole was getting bigger and bigger

then all of a sudden, the hole was about two inches.

I did say it was probably her wall, as well, Lord Sugar.

Something wrong with her wall?

Yeah, and that it was a good thing that I spotted the problem now,

-before...

-LAUGHTER

You need to keep your eye on him in the house.

I have visions of him trying to fix a toaster in the bath.

On day two, your team implemented the theatre refurbishment.

-What did you lot do?

-We had to sand down and paint

-the front of a shop.

-Right.

As I was painting the top part,

I accidentally went over the sign.

-Did they pay you?

-Originally, it was £175.

They paid 145.

So, you made a hole in the wall in someone's place.

You painted over the sign in this place,

-yet you still got paid.

-Yup.

Elle, as a project manager...

-MUMBLING:

-Yeah, she was good.

-She was OK.

Don't all jump up.

-Yeah, she kept the enthusiasm going right the way through.

-Right.

Let's move on to Brett.

-Connexus has not been the luckiest team in this process so far.

-No.

I should imagine that some of you might have thought

this was the punishment, that I sent you out for community service.

Let's get going, then.

We formulated a flyer before we went our separate ways.

After that was all finalised, myself, Selina and Sam,

we took care of the commercial leads at the theatre.

The gentleman there issued us with a list of specifications

on how he wanted the installation to take place.

-Sam, you were at the theatre?

-I was, yes.

I bet you were sorry you were at Stratford East,

-and not Stratford-upon-Avon, right?

-Yeah.

Whilst I was doing the communications with the client,

Sam was jotting down all the information and the specification

in which he wanted it installed.

Did you understand what he was on about?

He used some jargon that potentially we didn't know.

Rattling off things like, "This is a 4x2

"and that's a 6x5 and that's seven-foot long..."

-Is he supposed to understand all that?

-No...

It's bad enough - he's slow as it is, deliberating,

and you may as well have turned this into a bid for the HS2 rail system.

-Then you went to the football club.

-Met with the client.

We formulated a quotation based on the information they supplied.

Were you pleased you got the football job

-instead of the theatre job?

-Yeah, yeah.

We were working on assumption that we'd have time in the afternoon

to move on and get another job

that would be more lucrative in the long run.

Here's where it gets a bit controversial,

because this young lady spent about four hours on her knees,

scraping chewing gum off the ground.

It felt like longer.

At the end of the day, I always work on a standard which I'm happy with.

I know sometimes you might class it as a free item.

He didn't ask you to scrape the chewing gum off, did he?

-No, he didn't.

-It's a wonder you didn't offer him

to get him in the FA Cup, also.

THEY LAUGH

And you started to realise

that you weren't going to get this job finished, is that right?

-For me, to clean it all down...

-This is your...

-This is your professionalism.

-Yeah, that's right.

So your professionalism drove you to explain to him

that "I'm so professional, that I can't to do the job"?

We missed two stairwells. That was the only part that we missed.

-I would have thought the priority would be to complete that job.

-Yeah.

-And to get the full payment.

-I agree.

Anyway, the canvassing team.

Scott, Gary and Vana,

they went out to generate leads for the following day.

I wanted us to be booked out, back-to-back, for the whole day.

-For the second day?

-For the second day.

So you never actually got any work to get on with immediately?

-No. Correct.

-Mm-hm.

-We wanted to do some market research.

None of us knew about Dulwich, what it had there,

-so we had to understand...

-Market research?

-Yes. We wanted to understand...

-Fascinating.

How do you market research doing a bit of DIY?

We wanted to find out who we were targeting, really,

where the best locations were to go.

I would have liked one or two jobs in the afternoon.

However, we got a great need, Scott got a great lead,

and we saw there was great potential for the second day.

-This was the lady's garden...

-Yeah.

Scott went in, built up a rapport with the lady...

CLAUDE: Can I just interrupt? On the first day,

I think that Scott was very exuberant about what he was able to achieve.

Yeah - I think Vana came in really well,

to kind of boundary what we could do.

Vana did a good job in terms of what I'd call managing expectations.

-Yeah, absolutely.

-All right.

Let's get on to some numbers, shall we?

Karren, perhaps you'd like to read out Versatile's results.

OK. Well, Versatile took £652,

but they spent, on buying materials, 121.99,

which gives them a profit of £530.01.

And Claude, Connexus?

Connexus had total sales of £1,170,

and they had expenditures of £119.92,

thereby yielding a profit of £1,050.08.

Very good, Connexus. At last, you have had a win.

Well, whatever the outcome of this process, Brett,

it sounds like you can definitely do my bathroom out.

Yeah, that's fine.

After all that hard work,

I suppose you deserve some rest and relaxation,

so I am sending you to be thoroughly pampered

at an authentic Russian spa.

Off you go and I will see you on the next task, yeah?

Well done. Well done.

Well done. Oh, Brett, you thoroughly deserve that.

-Elle, you have been in the losing team for the first six weeks.

-Yes.

Not a good result, considering the resource that was in your team.

I mean, Joseph is in the plumbing business,

you are in this business...

I'd have thought you'd have walked it.

Off you go and I will see you a bit later.

-Oh!

-Oh!

I know Lord Sugar said about getting your hands dirty.

I'm not sure about getting your face dirty.

-It's so nice.

-It beats sitting in the caf.

Don't be afraid to hit him a bit harder.

This is the craziest sauna.

There was massive amounts of pressure on this task for me.

However, I'm always someone who has prided myself

on prior preparation prevents a piss-poor performance.

I sat there with my fingers crossed, thinking, "Please, I hope we win."

And I think we paid off, hence why I am stood here today,

in a bed sheet, after having loads of bushes smacked in the face.

-Cheers.

-ALL: Cheers!

HE GRIMACES

It's my industry, it is Joe's industry,

and Joe performed exceptionally.

I just ballsed it up.

However, the performance of the sub-team isn't good enough

at this stage of the process.

You guys got 21 quid cleaning windows, right?

We went out canvassing without any leaflets,

so the best way for us to earn money was literally do a simple job.

They couldn't put up a shelf. They painted over a sign.

They messed up the pricing.

The £10 is completely on me,

because I was the one that suggested an hourly rate.

'And it was David's job to put an measurement onto a pole.

'It doesn't take a rocket scientist to be able to measure.'

You do have a tough task ahead of you, Elle.

PHONE RINGS

-Can you send the candidates in, please?

-Yes, Lord Sugar.

You can go through to the boardroom, now.

I'm disappointed. Very, very disappointed.

You know, when I first heard your story here today,

I thought, "Oh, this is good."

Cos they started off, you three, selling stuff on the first day,

whereas Connexus didn't do anything for the first day.

That's correct. The whole team agreed that we'd do window cleaning.

In your own words, you said that when you were a younger person,

you used to supplement your income by going out, cleaning windows.

-That's correct, Lord Sugar.

-How much did you say?

£15-£25 a window.

Why did you take on jobs for three of you for £7?

It's very difficult in the commercial sector.

Ridiculous.

-April, you were with weren't you?

-Yes, Lord Sugar.

Where is your business acumen here? £7 to clean a window, three of you.

Lord Sugar, it was...

-No, I'm asking her.

-Sorry.

I do think, as a sub-team, we were a little lost

and there wasn't any clear direction on pricing.

I did try and stress that we needed to up-sell the DIY,

because we could get more money.

"Up-sell the DIY" - meaning what?

April stated that we'll do extras for £10, £10 an hour.

Three of you, £10.

But there's the business acumen, again, amongst this team here.

It was far too cheap.

Clearly, in hindsight, it was an error,

and then I tried to learn from that and do better the following day.

Elle, you're very quiet.

Karren said you relied totally on him.

You're supposed to be the expert, right?

I'm the expert, in a sense,

of putting people where they're supposed to be.

OK. What do you actually do in this day job of yours?

I manage someone's business for them, basically.

Yeah, but... OK.

I'm talking about when you go in on a Monday morning, where are you?

Sitting in an office or on a building site?

-I can be both.

-When you're on a building site,

what are you doing on the building site?

I have meetings with the project managers, or foremen,

and I make sure they're doing what they're doing.

Do you know what they're supposed to do?

I have their targets set up by other people.

So when you got the deal for the theatre,

did you do that?

-Did I...?

-Did you progress, say,

"Right, OK, who's cutting the rods? Who's cutting this?"

With all due respect, that's a foreman's responsibility.

So he was the foreman.

I put Joseph in the position - he knew most about it

and it was the right decision to make.

-He did an exceptional job.

-I know he did, I'm hearing that.

By the way, I'm going to do something very unusual, here.

Joseph, I've had such a good report from Karren -

and indeed, I'm hearing it from here -

you are staying today, whatever happens, OK?

Ultimately, relying on Joseph was the right decision.

If I'd have gone in there and taken full reins

just because I'm project manager, I wouldn't have known what to do.

But you didn't plan or strategise

or organise anything for your sub-team

-or anything for your team to do after your job.

-I agree.

-You agree?

-I accept that.

-What about the flyers?

-Flyers, completely my mistake.

-Your mistake, also.

-Completely.

-Mistake on that, mistake on this, six times the loser...

-Yeah.

-You know, not looking great.

-No, it doesn't.

-I don't stand here proud, at the moment.

-No.

No, no, no. In fact, there's no point carrying on, Elle.

In your day job, you organise the construction of basements,

but in this particular task,

you've dug yourself a very, very big hole.

You're fired.

Thank you very much for the opportunity.

Karren, Claude, thank you.

To be honest, I wouldn't have done anything differently.

I wouldn't have known how to.

Even when we were there, getting torn apart,

I still didn't know what I'd have done differently.

Lord Sugar definitely made the right decision.

He'd look like a bloody idiot if he hadn't.

Well, it don't end, here, right?

Mergim, you are the sub-team leader. Now you are the project manager.

When I get down to discussing which people are coming

back into this boardroom, you are going to have to decide.

-MERGIM SIGHS

-Yeah - never mind...

-LORD SUGAR IMITATES HIM

-..and all that stuff, right?

Have you got a handle on what these lot were doing?

To be honest with you, I'd love to know what Richard done.

So, I won the biggest pitch. I know that I worked very hard. Joseph?

He did work very hard, and I've got to say, in the previous time,

I had a go at Richard for not listening and taking orders.

When were doing that job, he listened,

he didn't argue back with me once

and he was sweating - he worked very, very hard.

-Thank you.

-And then David... I just think, honestly,

you lacked the practical skills to do the job.

The job I gave you, cutting the pole,

you got it wrong, then you spent the whole hour and a half

cleaning down the brushes when we were outside the shop.

I think that's a little bit unfair, to be fair.

It isn't - that is what it was.

I hold my hands up, I got the first initial measurements wrong, OK?

But every other one was correct.

-Did he make a difference in this task?

-No.

Well...Mergim, anything else you want to know?

No, I think I've got my decision.

Who are you bringing back, then?

April and David.

-April and David.

-Yes, that's right.

Charleine, he's let you off the hook.

-Can I say, though, Lord Sugar...?

-No, no. Go back to the house.

This was a real disaster, you know? A real disaster.

Off you go.

Mergim, he's grown a reputation as being a little bit of a joker,

but you've got to grab your opportunities in this process.

There's no time for joking, now.

I think Joseph was right

when he said David's got no practical skills.

He's done some good things, but his performance in this task

has put a huge question mark by him for me.

In the case of April, I'm starting to wonder if she is a contender.

She's very professional, but she didn't show any strategy,

she didn't show any real understanding of business.

In week one, you told her that if it were week four, five or six,

she'd be gone.

We are at week six.

PHONE RINGS

'Yes, Lord Sugar?'

Could you send the three of them in, please?

Lord Sugar will see you now.

HE SIGHS

Well, we've had a bit of joking around the hole in the wall,

but this is a serious process, right?

So let's forget about all that messing about.

Let's hear what's gone on.

The reason why I brought April into the boardroom is

because I don't think she worked as hard as what Charleine did.

Also, I feel she just sits back a lot on a lot of the task

and I feel she didn't really get her hands dirty...

How was I not working hard when I was painting alongside you?

I was literally holding your ladder and painting at the same time.

For you to say I worked less than anybody else is ridiculous.

What's he doing in here?

Well, I listened to what Joseph had to say about David.

He got the measurements wrong on the part they had to cut

and he didn't really seem to get amongst it, either,

in terms of painting, etc.

Yes, I did make a mistake

in terms of cutting one of the pieces incorrectly,

but then I did actually manage to go and cut another 28,

which were correct, and then I managed to erect it all.

And in terms of saying...

If Joseph hadn't have checked your measurements,

you'd have got them all wrong.

I did everything that I was asked to have done.

I didn't make any decisions...

Do you think you showed any common sense?

I found that once I made a mistake, I then rectified it

and I completed every single task.

But April was key in making some decisions regarding the negotiating

for the £10 for one of the jobs, saying we can't charge any more.

You know, April, Mergim says something

which kind of touches a nerve in my head

and that is you always seem to be standing back

and not really in the thick of things.

I disagree. I definitely get involved in each task.

I do understand that sometimes I'm not as loud with my ideas,

maybe, but I'm used to an environment where you speak

and you're sort of respected.

With regards to this task, I did make an error with the £10

and I learnt from it quickly.

I worked very hard. I wanted to show,

because you made it very clear,

that your business partner has to get dirty,

-and I was more than happy to do so.

-Mm...

Mergim, you obviously have never been project manager,

and here's the opportunity that you had as a sub-team leader.

-Hm.

-And unfortunately, you didn't do much...business.

That's incorrect, Lord Sugar.

In my team, myself, I was coming up with different ideas,

how to make money, I was trying to think outside the box.

I was coming up with different strategies...

What was your "different strategies"?

-To write flyers?

-Yeah, I came up with a flyer.

I know it's unprofessional, but that's thinking outside the box.

I wanted to attract as many people as possible at once -

the best way to do it is try and put a flyer together.

Did you not think it was a good idea,

that he attempted at least...?

I was against the writing-up of the flyers,

just because I felt that if you hand a handwritten flyer

on a piece of notebook paper

in a shop, it wasn't going to attract business.

-Got to be better than nothing.

-In the meantime, I think Mergim

has to take some responsibility for this task.

He did not lead his sub-team at all.

I was there and I didn't feel any sense of leadership and,

more importantly, I just felt that throughout this task,

it was just a little too immature.

-MERGIM SIGHS

-Right...

One thing I've done, Lord Sugar, to come on this process,

is to prove to the world it doesn't matter where you come from.

I originally came to this country, Lord Sugar, as a refugee

and I've had to work ten times harder than anyone else.

I'm so passionate about being a millionaire, Lord Sugar.

I just want to prove to the world -

you don't need the best qualifications,

you don't need the best business acumen skills or speeches etc.

If you... If your mental mind-set is about being successful,

you can still do it, and if I can do it, Lord Sugar,

there's no excuse -

no-one in the world that can't do it.

I understand what you're saying

and I understand how difficult life has been for you and your family

and it's admirable, really,

that you have worked your way up in the manner that you have done.

But at the end of the day,

I'm here to judge things on what's gone on in the process here.

And I shall never take away your dream of being a millionaire -

never, ever take that away from you.

I'm just wondering, really,

whether...it's going to happen in this process.

It is... It's a difficult one. Um...

Look, Mergim, I'm going to say this to you.

I don't think you have the potential,

at this moment in time,

of being my business partner.

I really don't. I really don't. But...

Carry on with your dreams, OK?

It is with sincere regret, Mergim,

that you're fired.

Thanks a lot for the opportunity, guys. Thank you.

-And we'll stay in touch.

-Thank you, Lord Sugar.

April, you may recall, six weeks ago,

you were the project manager,

and I told you then that,

had this been a little bit later in the process,

-that you would have gone that day.

-Yes, Lord Sugar.

At the time, I didn't know.

But here we are in week six

and I...do believe you have been standing back.

I do believe I can't see you as my business partner.

So, April,

you're fired.

Thank you, Lord Sugar. Thank you, Karren and Claude.

David...

You're a "diamond", a "rare piece", according to this.

Yeah - I made that comment, Lord Sugar,

because I do feel that I do shine.

-I didn't see any shining, I have to tell you.

-Hm...

Go back to the house.