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This programme contains some strong language | 0:00:02 | 0:00:04 | |
This is not a holiday camp. | 0:00:04 | 0:00:06 | |
This is a business proposition from heaven. | 0:00:06 | 0:00:08 | |
Lord Sugar is searching for a brand-new business partner. | 0:00:08 | 0:00:12 | |
We've got Brexit, but in this process | 0:00:12 | 0:00:15 | |
I'm the one who decides who's going to remain and who's going to leave. | 0:00:15 | 0:00:20 | |
Competing for his cash... | 0:00:20 | 0:00:23 | |
..millionaire moguls in the making. | 0:00:23 | 0:00:27 | |
I'm not impressed at all. | 0:00:27 | 0:00:29 | |
It was boring, boring, boring. | 0:00:29 | 0:00:31 | |
There was no bloody strategy. | 0:00:31 | 0:00:32 | |
Go, go, go! | 0:00:32 | 0:00:34 | |
It's a prize worth fighting for. | 0:00:34 | 0:00:36 | |
-One sec, one sec, one sec. -How can you say you don't know whether it | 0:00:36 | 0:00:39 | |
was undermined when you didn't hear the comment? | 0:00:39 | 0:00:41 | |
-It is a bit of an insult. -I'm not insulting anyone. | 0:00:41 | 0:00:43 | |
18 candidates. | 0:00:43 | 0:00:45 | |
Are you putting any input or are you just trying to stray away | 0:00:45 | 0:00:47 | |
from actually making a decision yourself? | 0:00:47 | 0:00:49 | |
12 tough tasks... | 0:00:49 | 0:00:51 | |
Are we going to win this? | 0:00:51 | 0:00:52 | |
Oh! | 0:00:52 | 0:00:53 | |
..one life-changing investment. | 0:00:53 | 0:00:55 | |
You're fired. You're fired. | 0:00:55 | 0:00:57 | |
You didn't follow the money. You're fired. | 0:00:57 | 0:01:00 | |
Previously... | 0:01:06 | 0:01:08 | |
Your task today is selling robots. | 0:01:08 | 0:01:11 | |
..the teams brought their robots to life. | 0:01:11 | 0:01:14 | |
Hello, I'm Jeffrii. | 0:01:14 | 0:01:15 | |
Michaela led the boys... | 0:01:15 | 0:01:17 | |
-Do you think it's simple to programme? -Not really. | 0:01:17 | 0:01:19 | |
..but a last-minute name change... | 0:01:19 | 0:01:21 | |
-SiiMon? -SiiMon, yeah. | 0:01:21 | 0:01:22 | |
..caused chaos. | 0:01:22 | 0:01:24 | |
We say his name is Jeffrii but his family name is SiiMon. | 0:01:24 | 0:01:28 | |
And their pitch... | 0:01:28 | 0:01:29 | |
SiiMon, Jeffrii, this is very confusing. | 0:01:29 | 0:01:31 | |
..was shut down. | 0:01:31 | 0:01:32 | |
Any numbers that you would consider trialling in a store? | 0:01:32 | 0:01:35 | |
-Probably not right now. -On the other team... | 0:01:35 | 0:01:37 | |
-Are you happy with that? -Yes. -..Jade laid down the rules. | 0:01:37 | 0:01:41 | |
My decision is the last voice, OK? | 0:01:41 | 0:01:43 | |
But crossed wires... | 0:01:43 | 0:01:44 | |
I expected to have a bit of help and if it wasn't finished... | 0:01:44 | 0:01:47 | |
-..caused complete overload. -Just zip it or be constructive. | 0:01:47 | 0:01:50 | |
How dare you? Don't talk to me like that. | 0:01:50 | 0:01:53 | |
In the boardroom... | 0:01:53 | 0:01:54 | |
-What would we get out of sabotaging you? -I don't know. | 0:01:54 | 0:01:57 | |
..despite more arguments... | 0:01:57 | 0:01:59 | |
People started to say, "You're no challenge for me," | 0:01:59 | 0:02:01 | |
-and then saying... -No, no, no, we didn't. | 0:02:01 | 0:02:03 | |
..a third straight win for the girls. | 0:02:03 | 0:02:05 | |
-Yes. -You seem to have pulled it off, ladies. | 0:02:05 | 0:02:08 | |
On the losing team... | 0:02:08 | 0:02:09 | |
This is a bloody shambles, you lot. | 0:02:09 | 0:02:11 | |
..Michaela was almost terminated. | 0:02:11 | 0:02:13 | |
There were some fatal errors made here. | 0:02:13 | 0:02:16 | |
But it was Elliot... | 0:02:16 | 0:02:17 | |
Sometimes people just sit back | 0:02:17 | 0:02:18 | |
and let everybody else fall on their sword. | 0:02:18 | 0:02:21 | |
..who became the third casualty of the boardroom. | 0:02:21 | 0:02:23 | |
Elliot, you're fired. | 0:02:23 | 0:02:25 | |
Now 15 remain to fight for the chance | 0:02:25 | 0:02:28 | |
to become Lord Sugar's business partner. | 0:02:28 | 0:02:32 | |
PHONE RINGS | 0:02:39 | 0:02:40 | |
5:20am. | 0:02:40 | 0:02:42 | |
-Hello? -Good morning. | 0:02:45 | 0:02:47 | |
Lord Sugar would like you to meet him at Olympic Way. | 0:02:47 | 0:02:50 | |
-The cars will be leaving in 20 minutes. -Thank you. | 0:02:50 | 0:02:53 | |
20 minutes, we're meeting at Olympic Way. | 0:02:55 | 0:02:58 | |
We've got 20 minutes, we need to get up. | 0:02:58 | 0:03:00 | |
This could be potential for a Team Vitality win. | 0:03:02 | 0:03:05 | |
It's about time. | 0:03:05 | 0:03:07 | |
# I left my home in Georgia... # | 0:03:07 | 0:03:10 | |
The boys, they're just not as strong individually as the women. | 0:03:10 | 0:03:15 | |
# And nothing's gonna come my way... # | 0:03:15 | 0:03:17 | |
It's Olympic Way. | 0:03:32 | 0:03:34 | |
It's something to do with sport. | 0:03:34 | 0:03:36 | |
-You got any ideas? -I'd be really happy if it's rugby, | 0:03:36 | 0:03:38 | |
I'd love to tackle one of those boys and get him in a ruck. | 0:03:38 | 0:03:41 | |
How much coffee have you had? | 0:03:41 | 0:03:44 | |
Here we go, look. | 0:03:44 | 0:03:46 | |
Wembley! | 0:03:46 | 0:03:48 | |
Wembley Stadium. | 0:03:48 | 0:03:49 | |
Northwest London. | 0:03:49 | 0:03:51 | |
-Wembley. -Wembley. | 0:03:51 | 0:03:53 | |
England's football Mecca... | 0:03:55 | 0:03:57 | |
..where soccer legends battle it out for victory. | 0:03:59 | 0:04:02 | |
Oh, my God! | 0:04:05 | 0:04:07 | |
That's amazing. | 0:04:09 | 0:04:10 | |
MUSIC: Grand Games by Dave Hewson | 0:04:10 | 0:04:14 | |
-Good morning. -ALL: Good morning, Lord Sugar. | 0:04:32 | 0:04:35 | |
And welcome to Wembley Stadium. | 0:04:35 | 0:04:37 | |
Now, the football industry is worth an amazing £4 billion a year | 0:04:37 | 0:04:42 | |
in the UK alone. | 0:04:42 | 0:04:44 | |
And the growing part of the industry is women's football. | 0:04:44 | 0:04:48 | |
And, tomorrow, in this Stadium, | 0:04:48 | 0:04:50 | |
the women's FA Cup final will be played. | 0:04:50 | 0:04:54 | |
For this task, I'd like you to lay on a VIP hospitality box. | 0:04:54 | 0:04:59 | |
I've arranged for each team to meet a client. | 0:04:59 | 0:05:02 | |
But it's going to be up to you to negotiate a price with them. | 0:05:02 | 0:05:06 | |
But here's a word of warning - | 0:05:06 | 0:05:07 | |
if you don't deliver a good experience, | 0:05:07 | 0:05:10 | |
the client can demand a refund. | 0:05:10 | 0:05:13 | |
I also want you to run a match day store outside the ground. | 0:05:13 | 0:05:18 | |
It's quite simple, the team that makes the most profit will win | 0:05:18 | 0:05:23 | |
and in the losing team at least one of you will be fired. | 0:05:23 | 0:05:27 | |
Now, boys, three weeks and three losses. | 0:05:27 | 0:05:31 | |
I've got to balance the teams out, so choose which one of these ladies | 0:05:31 | 0:05:35 | |
you want to join your team. | 0:05:35 | 0:05:37 | |
-Sarah? -Yeah. -Sarah. | 0:05:37 | 0:05:39 | |
OK, Sarah, come and join this team. | 0:05:39 | 0:05:42 | |
OK, everything clear? | 0:05:43 | 0:05:45 | |
ALL: Yes, Lord Sugar. | 0:05:45 | 0:05:46 | |
Good luck and I'll see you in the boardroom in a couple of days' time. | 0:05:46 | 0:05:49 | |
-Off you go. -Thank you. | 0:05:49 | 0:05:51 | |
-ALL: -Thank you, Lord Sugar. | 0:05:51 | 0:05:52 | |
Teams have two days to come up with | 0:05:52 | 0:05:54 | |
pitch-perfect hospitality experiences, including food, | 0:05:54 | 0:05:59 | |
drinks, and entertainment for 14 guests. | 0:05:59 | 0:06:03 | |
I don't do football events but I do weddings. | 0:06:03 | 0:06:05 | |
To kick off, choose a project manager. | 0:06:05 | 0:06:08 | |
So, I'll put myself forward. | 0:06:08 | 0:06:10 | |
OK, is there anyone else? | 0:06:10 | 0:06:11 | |
-Siobhan, you're our PM. -OK. | 0:06:15 | 0:06:17 | |
Next, select an entertainer to audition later today. | 0:06:20 | 0:06:24 | |
We've got a magician, a singer. Who are we going to audition? | 0:06:24 | 0:06:28 | |
-It's your choice. -Well, no, I'm just, what does everyone think? | 0:06:28 | 0:06:31 | |
Siobhan, it's your decision, what do you want to go with? | 0:06:31 | 0:06:34 | |
Singing. So I'm going to singing. | 0:06:36 | 0:06:38 | |
So this is what we have to audition. | 0:06:39 | 0:06:41 | |
Same choice for Team Vitality's new captain, Andrew. | 0:06:41 | 0:06:45 | |
We've got a magician, we've got a singer. | 0:06:45 | 0:06:47 | |
If they get the wow factor from the magician they're not going to be | 0:06:47 | 0:06:50 | |
-asking for a refund. -We can use our own resources | 0:06:50 | 0:06:53 | |
and then we save the money. | 0:06:53 | 0:06:54 | |
I thought Harrison could sing some of his swing or his Rat Pack. | 0:06:54 | 0:06:57 | |
-And that would be our entertainment. -Would you do that? | 0:06:57 | 0:07:01 | |
-You are good, mate. -I've heard you in the shower. | 0:07:01 | 0:07:03 | |
-We've heard you sing. -Audition. | 0:07:03 | 0:07:05 | |
We audition the magician, we see if he's any good and if he can make | 0:07:05 | 0:07:07 | |
the money disappear, they can't have a refund. | 0:07:07 | 0:07:10 | |
What is a reasonable price for one of these boxes? | 0:07:12 | 0:07:14 | |
We have to remember, it is the FA Cup final | 0:07:14 | 0:07:16 | |
but it's not the men's FA Cup final. | 0:07:16 | 0:07:18 | |
Last year, more people came to watch women's FA Cup final than what came | 0:07:18 | 0:07:22 | |
to watch the men's England game. Football is football if it's | 0:07:22 | 0:07:24 | |
-at Wembley Stadium. -There's still more money in men's football. | 0:07:24 | 0:07:28 | |
I don't have a filter, | 0:07:28 | 0:07:29 | |
I speak and my mind catches up but ultimately it's who I am. | 0:07:29 | 0:07:33 | |
If you don't like it, lump it. | 0:07:33 | 0:07:35 | |
We can't justify too high a price, I agree with Andrew on that. | 0:07:35 | 0:07:37 | |
Champagne on reception, high-end food. | 0:07:37 | 0:07:41 | |
Aiming for a more Premier League experience, the girls. | 0:07:41 | 0:07:45 | |
They don't want to have cheap stuff going on in the room. | 0:07:45 | 0:07:47 | |
-Yeah. -Give them a high price and make some money. | 0:07:47 | 0:07:49 | |
-Yeah, I'm happy with that. -We're on the same page. | 0:07:49 | 0:07:52 | |
-Let's go, then. -OK. | 0:07:52 | 0:07:54 | |
-Going to win this? -Of course, boss. -Can't hear you. | 0:07:54 | 0:07:56 | |
-Are we going to win this? -Yes, boss. -Yes. | 0:07:56 | 0:07:59 | |
Midday. Half the teams head off to meet their corporate clients. | 0:08:00 | 0:08:06 | |
Remaining at the Stadium.... | 0:08:06 | 0:08:08 | |
My mouth is watering. | 0:08:08 | 0:08:10 | |
..Andrew's team sample their menu choices. | 0:08:10 | 0:08:13 | |
So, we've got two options to show you today. | 0:08:13 | 0:08:15 | |
We've got a nice fillet of beef, and this is your vegetarian version. | 0:08:15 | 0:08:18 | |
Colcannon potato cake. | 0:08:18 | 0:08:20 | |
-Please tuck in and try it. -Perfect. | 0:08:20 | 0:08:22 | |
-What's the price? -£36 per head. | 0:08:22 | 0:08:25 | |
Oh, my God. | 0:08:25 | 0:08:27 | |
That really is stunning. | 0:08:28 | 0:08:30 | |
Wow. | 0:08:30 | 0:08:31 | |
Oh, my God. | 0:08:34 | 0:08:35 | |
Are there any other options? | 0:08:37 | 0:08:39 | |
You've also got sushi as well. | 0:08:39 | 0:08:40 | |
Are you from the North? Sushi is a thing but sushi is definitely a | 0:08:40 | 0:08:44 | |
-predominantly London fashion almost. -Yeah, we'll go for that one. | 0:08:44 | 0:08:47 | |
I think a football fan would be looking for that. | 0:08:47 | 0:08:49 | |
We've also sided for beef. | 0:08:49 | 0:08:50 | |
Should we talk about canapes? How many people would this be for? | 0:08:50 | 0:08:53 | |
-Three canapes, £9 per cover. -So £9 a person? | 0:08:53 | 0:08:55 | |
-Yeah. -Just going onto the drinks section, | 0:08:55 | 0:08:57 | |
we're probably really looking at the mid-range. | 0:08:57 | 0:08:59 | |
Don't forget, though, guys, this is about profit, OK? | 0:08:59 | 0:09:02 | |
Cheapest one's £32. | 0:09:02 | 0:09:04 | |
OK. Now, the prices in here, are they negotiable at all? | 0:09:04 | 0:09:07 | |
They're not, no. | 0:09:07 | 0:09:08 | |
-And you need to provide us with an order by end of the day today. -OK. | 0:09:08 | 0:09:12 | |
Oh, the smell. | 0:09:12 | 0:09:14 | |
For project manager Siobhan, a choice - | 0:09:14 | 0:09:17 | |
budget sandwiches or upmarket halibut. | 0:09:17 | 0:09:21 | |
I think the halibut. If we don't go higher-end we might have to charge | 0:09:21 | 0:09:24 | |
less which means we'll make less profit. | 0:09:24 | 0:09:26 | |
Are you going to be doing the alcohol side as well? | 0:09:26 | 0:09:29 | |
We've got a full wine list, a beverage list here for you. | 0:09:29 | 0:09:31 | |
Thank you so much. | 0:09:31 | 0:09:33 | |
Cristal. | 0:09:33 | 0:09:34 | |
ALL TALK AT ONCE | 0:09:34 | 0:09:36 | |
Actually, so we've got a bit more order, I'm going to put | 0:09:36 | 0:09:39 | |
Bushra in charge of numbers, OK? | 0:09:39 | 0:09:41 | |
-But you don't drink. -No, but it doesn't matter, it's making numbers. | 0:09:41 | 0:09:44 | |
-Yes. -Quick question - | 0:09:44 | 0:09:46 | |
roughly how many glasses can you get out of one bottle? | 0:09:46 | 0:09:49 | |
Siobhan plans events for a living, | 0:09:49 | 0:09:52 | |
so why put Bushra, who doesn't | 0:09:52 | 0:09:54 | |
drink, in charge of ordering wines? | 0:09:54 | 0:09:56 | |
It makes no sense. Surely Siobhan should be doing that. | 0:09:56 | 0:09:59 | |
When you go high-end, some places do offer unlimited wine. | 0:09:59 | 0:10:04 | |
Joanna, I'd like you to go and to say that we're really keen, | 0:10:06 | 0:10:09 | |
that we understand what they expect. | 0:10:09 | 0:10:11 | |
On the way to negotiate a box budget with their clients, | 0:10:11 | 0:10:14 | |
the sub team, led by Elizabeth. | 0:10:14 | 0:10:17 | |
We need to have an understanding of what sort of things they like to | 0:10:17 | 0:10:20 | |
eat, what drinks they would like to see, how much of it. | 0:10:20 | 0:10:22 | |
Now, if you guys are asking these questions I can take the lead on | 0:10:22 | 0:10:25 | |
negotiating the cost with the client because I feel it's more coherent if | 0:10:25 | 0:10:28 | |
-one person talks the figures and the money. -Yeah. | 0:10:28 | 0:10:31 | |
Before meeting their clients, | 0:10:31 | 0:10:33 | |
they need a rough idea of basic food and drink costs. | 0:10:33 | 0:10:38 | |
Hi, Siobhan, it's Elizabeth. | 0:10:38 | 0:10:40 | |
-Hi, how are you doing? -What's the bottom tier, please? | 0:10:40 | 0:10:42 | |
It was sandwiches, canapes and a bottle of wine per person. | 0:10:42 | 0:10:47 | |
And that's £828. | 0:10:47 | 0:10:49 | |
-828? -That's not actually including entertainment. | 0:10:49 | 0:10:53 | |
-Per person? -Altogether. | 0:10:53 | 0:10:55 | |
ALL TALK AT ONCE | 0:10:55 | 0:10:57 | |
-I'm confused. -You're meant to be doing the calculations? | 0:10:57 | 0:11:00 | |
-This is ridiculous. -225... | 0:11:00 | 0:11:02 | |
-450, 225... -What's the 450, please? | 0:11:02 | 0:11:04 | |
-That was the alcohol. -I'm just going to jump in quickly, | 0:11:04 | 0:11:07 | |
the main course and canapes, £180 per person, | 0:11:07 | 0:11:11 | |
that is how much roughly it's going to cost us. | 0:11:11 | 0:11:14 | |
We need to think about our profit margin | 0:11:14 | 0:11:15 | |
so you've got to get 30-40% on that. | 0:11:15 | 0:11:17 | |
We're thinking of trying at least 50 to 60. | 0:11:17 | 0:11:19 | |
-Perfect. -Because they're going to keep the client waiting, | 0:11:19 | 0:11:22 | |
-we've got to go. -Stop. -I need a clear understanding of costs. | 0:11:22 | 0:11:25 | |
You can't keep the clients waiting. | 0:11:25 | 0:11:26 | |
-Bye. -Bye-bye, bye-bye. | 0:11:26 | 0:11:28 | |
-They've gone. -Are they for real? | 0:11:28 | 0:11:30 | |
What the hell was that phone call all about? | 0:11:30 | 0:11:32 | |
It is very difficult for me to generate a profit | 0:11:32 | 0:11:34 | |
because I don't understand the cost. | 0:11:34 | 0:11:37 | |
Don't worry, she knows what margin, | 0:11:37 | 0:11:39 | |
all that information is in good hands with Elizabeth. | 0:11:39 | 0:11:43 | |
2:00pm. | 0:11:43 | 0:11:44 | |
About to meet their clients, a travel deals publisher, | 0:11:45 | 0:11:48 | |
Team Vitality also need a steer on pricing. | 0:11:48 | 0:11:52 | |
LINE RINGS | 0:11:52 | 0:11:54 | |
-Hello, Andrew. -Hi, Sajan, how's it going? -I'm good. | 0:11:54 | 0:11:57 | |
Yeah, I'll let James run you through the main package. | 0:11:57 | 0:11:59 | |
What we're looking at doing is giving them a glass of champagne | 0:11:59 | 0:12:02 | |
when they come in, they get three canapes and with dinner they'll get | 0:12:02 | 0:12:05 | |
half a bottle of wine. After dinner we'll get the entertainment in. | 0:12:05 | 0:12:08 | |
What's the bottom number you're willing for us to go down to? | 0:12:08 | 0:12:11 | |
I think something like 325 a person, don't go any lower than that. | 0:12:11 | 0:12:14 | |
-All right, speak to you later. -Good luck. | 0:12:14 | 0:12:16 | |
-Hi. -How are you? | 0:12:18 | 0:12:19 | |
To achieve their project manager's figures, | 0:12:19 | 0:12:22 | |
they'll need to agree a box price of at least four and a half grand. | 0:12:22 | 0:12:26 | |
What's really important for us is that it's something quite luxury. | 0:12:26 | 0:12:29 | |
Yeah. | 0:12:29 | 0:12:30 | |
Sub team leader Sajan heads up the pitch. | 0:12:30 | 0:12:32 | |
Is there any specifications of alcohol you would like there? | 0:12:32 | 0:12:36 | |
We would want a champagne reception, | 0:12:36 | 0:12:38 | |
we don't just want a glass on arrival, | 0:12:38 | 0:12:40 | |
we don't want to be running dry and we also have one pregnant guest. | 0:12:40 | 0:12:43 | |
And, in terms of entertainment, what would you be looking for? | 0:12:43 | 0:12:45 | |
-I just don't want it to be awkward. -Absolutely. | 0:12:45 | 0:12:48 | |
Running the numbers, Ross. | 0:12:48 | 0:12:51 | |
So, looking at roundabout 6,100. | 0:12:51 | 0:12:54 | |
Which I'm guessing is far beyond what you're expecting, | 0:12:55 | 0:12:57 | |
-judging by your facial reactions. -Yes, it is, it is. -I'm afraid it is. | 0:12:57 | 0:13:00 | |
We would need to be moving it down a lot. | 0:13:00 | 0:13:03 | |
-So we do have some room to negotiate on that. -OK. | 0:13:03 | 0:13:06 | |
More around...4,800. | 0:13:06 | 0:13:09 | |
We're not even entering the right ballpark here. | 0:13:09 | 0:13:13 | |
Don't want to use the word "outlandish" but it is. | 0:13:13 | 0:13:15 | |
£150 a head is what you would expect. | 0:13:15 | 0:13:18 | |
Take that off there, that takes us to, I think, 1,720. | 0:13:20 | 0:13:25 | |
No, no, it doesn't take us anywhere near 1,720. | 0:13:25 | 0:13:27 | |
That sounds wonderful, done! | 0:13:27 | 0:13:29 | |
You know, deliver it all in at 2,500 and I think we can agree on that. | 0:13:29 | 0:13:33 | |
LINE RINGS | 0:13:37 | 0:13:40 | |
-Hello, Andrew. -Hello, Sajan. Quick one, mate. -Andrew, listen, | 0:13:40 | 0:13:43 | |
they've really, really, really knocked us down on the price. | 0:13:43 | 0:13:46 | |
They're only willing to pay 2,500. | 0:13:46 | 0:13:49 | |
Seriously, it's the best that we can do. | 0:13:49 | 0:13:51 | |
All the food has gotta remain but you need to get that champagne | 0:13:51 | 0:13:54 | |
per glass down to £5 a glass. | 0:13:54 | 0:13:56 | |
-There is no negotiation on the alcohol price. -Are you joking? | 0:13:56 | 0:13:59 | |
There's absolutely no other wine options, Andrew? | 0:13:59 | 0:14:01 | |
-There's no other wine options. -They were the cheap ones. | 0:14:01 | 0:14:04 | |
It sounds like we've over-promised and under-delivered to us. | 0:14:04 | 0:14:08 | |
One pregnant guest, Andrew. | 0:14:08 | 0:14:09 | |
We need some soft drinks as well. | 0:14:09 | 0:14:11 | |
I think it's going to be tough | 0:14:11 | 0:14:12 | |
because we're giving them too much for their money, anyway, I think. | 0:14:12 | 0:14:15 | |
Can we negotiate on the entertainment? | 0:14:15 | 0:14:17 | |
The cost that you guys have come back with, | 0:14:17 | 0:14:20 | |
the entertainment might not be available. | 0:14:20 | 0:14:22 | |
Guys, we need to go, we've got to go. Cheers. | 0:14:22 | 0:14:25 | |
-Fucking hell. -Entertainment destroyed if they mess it up. -Yep. | 0:14:25 | 0:14:29 | |
3:20pm. | 0:14:32 | 0:14:35 | |
Meeting with the technology and marketing company... | 0:14:35 | 0:14:37 | |
-Hello. -Hello. -..to agree a budget for their box, | 0:14:37 | 0:14:40 | |
the girls' sub team, led by Elizabeth. | 0:14:40 | 0:14:44 | |
What's the most important aspect for you? | 0:14:44 | 0:14:46 | |
An entertaining day for our clients, really, something quite special. | 0:14:46 | 0:14:50 | |
We've got some entertainment for you, which is a singer. | 0:14:50 | 0:14:53 | |
I think it could be a little bit uncomfortable. | 0:14:53 | 0:14:55 | |
Do you think? A bit awkward? OK. | 0:14:55 | 0:14:58 | |
Drinks-wise, champagne, wine, beer. | 0:14:58 | 0:15:00 | |
I was lucky enough to be at Cheltenham a few weeks ago, | 0:15:00 | 0:15:03 | |
the box there had its own bar. | 0:15:03 | 0:15:05 | |
So, you want all the drinks included in the price per head? | 0:15:05 | 0:15:08 | |
Yes, that's what we've assumed. | 0:15:08 | 0:15:09 | |
So, maybe champagne, canapes, | 0:15:09 | 0:15:11 | |
main course and then obviously drinks all the way through. | 0:15:11 | 0:15:15 | |
-Yeah. -So would you like to know some sort of costs that are involved? | 0:15:15 | 0:15:18 | |
-Yeah, that will be great. -OK, | 0:15:18 | 0:15:19 | |
realistically, we're going to be looking around £350 a head. | 0:15:19 | 0:15:22 | |
Is that the sort of cost you're happy to go in at | 0:15:23 | 0:15:25 | |
-and pay for your clients? -Not what we budgeted, really. | 0:15:25 | 0:15:28 | |
-OK. -We've got a budget of somewhere between £2,000 - £2,500. | 0:15:28 | 0:15:32 | |
OK. We would be looking at really a cold buffet. | 0:15:34 | 0:15:38 | |
Then we're unlikely to take a box. | 0:15:38 | 0:15:40 | |
So, if we went for £2,500 | 0:15:42 | 0:15:43 | |
would you leave it with us to give you something special? | 0:15:43 | 0:15:46 | |
-Absolutely. -Yeah? -Yeah. -We won't have a dry day, don't worry. | 0:15:46 | 0:15:49 | |
LINE RINGS | 0:15:52 | 0:15:54 | |
Hello? How was it, was it good, or bad, or what? | 0:15:54 | 0:15:57 | |
Tough meeting. | 0:15:57 | 0:15:59 | |
The client has given us a budget of £2,500. | 0:15:59 | 0:16:03 | |
For that, they would like canapes... | 0:16:03 | 0:16:06 | |
-Yeah. -..main course... -Yeah. -..dessert and wine. | 0:16:06 | 0:16:10 | |
-And an open bar. -They just want everything in two and a half grand, | 0:16:10 | 0:16:13 | |
that's, like, nonsense. | 0:16:13 | 0:16:15 | |
No, I have not promised these people an open bar. | 0:16:15 | 0:16:18 | |
What I've shaken hands on is a nice day out. | 0:16:18 | 0:16:22 | |
-And they don't want a singer. -They want a singer. | 0:16:22 | 0:16:25 | |
-They do not. -They do not want a singer. -No. | 0:16:25 | 0:16:28 | |
-All right, guys. -Bye. -See you. -Bye. | 0:16:28 | 0:16:31 | |
God. That was hard work. | 0:16:32 | 0:16:34 | |
Across London... | 0:16:37 | 0:16:38 | |
..hoping to conjure up some corporate box entertainment, | 0:16:40 | 0:16:44 | |
the boys' team. | 0:16:44 | 0:16:46 | |
That's quality. | 0:16:46 | 0:16:47 | |
-Oh, stop it. -What? | 0:16:49 | 0:16:52 | |
-I don't get that. -It's weird. | 0:16:52 | 0:16:54 | |
-Superb! -Great. -Superb. | 0:16:54 | 0:16:56 | |
So, if we were looking to book you in for a half an hour slot, | 0:16:58 | 0:17:01 | |
what would that sort of roughly cost us? | 0:17:01 | 0:17:03 | |
Probably talking about 750 mark. | 0:17:03 | 0:17:05 | |
We had in mind when we come in here around about £400 figure. | 0:17:06 | 0:17:10 | |
The only room I've got is 50 quid, you know, that's it. | 0:17:10 | 0:17:14 | |
-Thanks for your time. Appreciate it. -Cheers. -Cheers. | 0:17:14 | 0:17:17 | |
700 is too expensive. | 0:17:17 | 0:17:20 | |
Harrison, would you sing? | 0:17:20 | 0:17:21 | |
-Well... -Come on. | 0:17:21 | 0:17:23 | |
-Honestly, mate, do it for the team. -It's going to be worth it. | 0:17:23 | 0:17:26 | |
All right, I'll do what I can, I'll try. | 0:17:26 | 0:17:28 | |
Yeah! We got ourselves an entertainer! | 0:17:29 | 0:17:33 | |
I think I've sang in the shower to myself and now I'm singing | 0:17:33 | 0:17:37 | |
at Wembley Stadium at an FA Cup final, so, yeah, it's a bit odd. | 0:17:37 | 0:17:42 | |
Oh, God. | 0:17:45 | 0:17:47 | |
-No, well done, mate, seriously. -Well done, mate. | 0:17:47 | 0:17:49 | |
Cheers, Harrison. You saved the day. | 0:17:49 | 0:17:51 | |
Think about this, it's £2,500... | 0:17:54 | 0:17:56 | |
With deadline fast approaching, | 0:17:56 | 0:17:58 | |
Siobhan's biggest decision of the day... | 0:17:58 | 0:18:01 | |
-Are you going to give these people every single thing? -I don't know. | 0:18:01 | 0:18:05 | |
..how much food and drink to order for their 14 guests? | 0:18:05 | 0:18:08 | |
-21 I think. -Yep. -How much is that, how many glasses? | 0:18:08 | 0:18:12 | |
-Eight glasses of wine each. -Yeah. -Seems a lot. | 0:18:12 | 0:18:14 | |
I don't know, I can't be the only one having input here. | 0:18:14 | 0:18:17 | |
Yes. You're PM. | 0:18:17 | 0:18:19 | |
Ordering too much risks their profit. | 0:18:19 | 0:18:22 | |
Ordering too little could lead to refunds. | 0:18:22 | 0:18:26 | |
Siobhan, I think we need to go down on wine, I'm honestly... | 0:18:26 | 0:18:29 | |
-Hello. -We just want to put in our order, if possible. | 0:18:29 | 0:18:31 | |
-Yeah. -We want to go for 14 canapes, 14 of the main course. | 0:18:31 | 0:18:35 | |
-Yeah. -Three Prosecco, seven Sauvignon blanc, seven Chardonnay, | 0:18:35 | 0:18:38 | |
four Malbec and three Merlot. | 0:18:38 | 0:18:41 | |
In regards to the champagne, | 0:18:41 | 0:18:42 | |
if we just give them slightly under full glasses, | 0:18:42 | 0:18:45 | |
three bottles should do, right? | 0:18:45 | 0:18:47 | |
Cutting corners on their order, the boys. | 0:18:47 | 0:18:51 | |
Can I have six bottles of red and a bottle of white? | 0:18:51 | 0:18:55 | |
Any canapes or no canapes? | 0:18:55 | 0:18:57 | |
Why not get as many canapes? | 0:18:57 | 0:18:59 | |
Can we get canapes for seven, is that possible? | 0:18:59 | 0:19:01 | |
-Yeah. -Gents, thanks ever so much for your time. Take care, bye. | 0:19:01 | 0:19:06 | |
Guys, at the end of the day, there's a profit to be made in this. | 0:19:06 | 0:19:09 | |
We just need to make sure we don't fudge up. | 0:19:09 | 0:19:12 | |
Thank you so much. Bye. | 0:19:14 | 0:19:16 | |
I think we've ordered 20 bottles of wine, | 0:19:16 | 0:19:18 | |
which is about eight glasses each. | 0:19:18 | 0:19:19 | |
To me, that sounds like a lot. | 0:19:19 | 0:19:21 | |
I have stipulated let's go down with the quantity | 0:19:21 | 0:19:25 | |
but I guess the people who drink know. | 0:19:25 | 0:19:27 | |
Food and booze - tackled. | 0:19:29 | 0:19:32 | |
Tomorrow - the Cup final. | 0:19:32 | 0:19:35 | |
8:00am. | 0:19:41 | 0:19:43 | |
From our point of view, we had a cracking day yesterday. | 0:19:43 | 0:19:46 | |
Vitality captain, Andrew, reveals his bargain basement strategy. | 0:19:46 | 0:19:51 | |
Right, total spend at the moment is £1,326.60. | 0:19:51 | 0:19:55 | |
-How is it so low? -What did you get the entertainment for? | 0:19:55 | 0:19:58 | |
Right, guys, entertainment. | 0:19:58 | 0:20:00 | |
It was £700. So what we did, | 0:20:00 | 0:20:03 | |
we decided to not get the magician - | 0:20:03 | 0:20:05 | |
but Harrison has kindly said he will sing, | 0:20:05 | 0:20:08 | |
so I think we need to give him a round. | 0:20:08 | 0:20:11 | |
I've heard him in the shower - good. | 0:20:11 | 0:20:14 | |
FA Cup final, corporate event, if he gets it wrong... | 0:20:14 | 0:20:18 | |
-No, no, no, don't, have faith. -I think you'll be brilliant. | 0:20:18 | 0:20:21 | |
Downstairs... | 0:20:24 | 0:20:25 | |
So how did it go yesterday? | 0:20:25 | 0:20:27 | |
They really did drive a hard bargain. | 0:20:27 | 0:20:29 | |
The top budget that they had available was £2,500. | 0:20:29 | 0:20:32 | |
To boost profits, | 0:20:32 | 0:20:34 | |
each team also has a stand selling snacks to fans arriving at Wembley. | 0:20:34 | 0:20:39 | |
I've got a suggestion about the stall. | 0:20:39 | 0:20:41 | |
I think the prices need to be as high as you can get, | 0:20:41 | 0:20:43 | |
I think we can really make back our money that way. | 0:20:43 | 0:20:45 | |
I know that I'm a good saleswoman, so if we do need me to... | 0:20:45 | 0:20:48 | |
Then why didn't you put yourself forward to be on this...? | 0:20:48 | 0:20:51 | |
Because I also think I'm good at working a room. | 0:20:51 | 0:20:54 | |
We should keep the teams as they are. | 0:20:54 | 0:20:56 | |
-Do you want to swap? -What do you think? | 0:20:56 | 0:20:58 | |
-It's up to you. -If you can spare Jade | 0:20:58 | 0:21:00 | |
it would maximise profit on this task. | 0:21:00 | 0:21:03 | |
I'm going to send Jade over to the sub team to sell. | 0:21:03 | 0:21:06 | |
And it's going to be Bushra, Anisa and myself in the box. | 0:21:06 | 0:21:10 | |
Good, OK. | 0:21:10 | 0:21:11 | |
So in the hospitality box I'd like James, I'd like Harrison, | 0:21:11 | 0:21:15 | |
I'd like myself. | 0:21:15 | 0:21:16 | |
Also making a last-minute substitution, Andrew. | 0:21:16 | 0:21:20 | |
And I do apologise, Charles, but I'd like Sarah. | 0:21:20 | 0:21:22 | |
Andrew, can I just say, Sarah's a really strong sales rep. | 0:21:22 | 0:21:25 | |
We need to try and get as many sales. | 0:21:25 | 0:21:27 | |
We could win or lose on this. | 0:21:27 | 0:21:29 | |
I think Sarah suits the corporate side. | 0:21:29 | 0:21:31 | |
I think you're the only one in this room I give that responsibility to | 0:21:31 | 0:21:34 | |
because you keep yourself really well - | 0:21:34 | 0:21:37 | |
-and you've got a relationship built up with them. OK? -Yeah. | 0:21:37 | 0:21:41 | |
That's not taking away anything from anyone else, right? | 0:21:41 | 0:21:43 | |
I mean, it is a bit of an insult, to be fair, | 0:21:43 | 0:21:45 | |
it is a bit of an insult like, "Oh you're the only one..." | 0:21:45 | 0:21:48 | |
We've all come here to start a business and you're like, | 0:21:48 | 0:21:50 | |
"Oh, yeah, I think you're the only one who's capable, | 0:21:50 | 0:21:53 | |
"you've got a relationship..." | 0:21:53 | 0:21:54 | |
-I've sat in a room with them, as well. -I'm not insulting anyone, | 0:21:54 | 0:21:56 | |
no-one should take that comment personally. | 0:21:56 | 0:21:59 | |
I was offended, I think he could've worded it better | 0:21:59 | 0:22:01 | |
but he is just a boy, so... | 0:22:01 | 0:22:03 | |
So, Team Vitality, we need to get out there, we can smash this event! | 0:22:03 | 0:22:06 | |
HE ROARS | 0:22:06 | 0:22:08 | |
10:00am. | 0:22:10 | 0:22:12 | |
All head for Wembley Stadium. | 0:22:12 | 0:22:14 | |
Right, guys, brilliant this morning, we've got Jade on our team, | 0:22:16 | 0:22:20 | |
top sales. I think we can really do with her. | 0:22:20 | 0:22:22 | |
I don't think it's fair for you acting as if only one person | 0:22:22 | 0:22:26 | |
is going to be the saviour of the sales | 0:22:26 | 0:22:28 | |
because none of you guys | 0:22:28 | 0:22:29 | |
have actually really seen me properly sell. | 0:22:29 | 0:22:31 | |
I would like everybody to have the opportunity to shine with the sales | 0:22:31 | 0:22:34 | |
and, Joanna, if you're at all insecure about anything... | 0:22:34 | 0:22:38 | |
I'm not insecure about anything. | 0:22:38 | 0:22:39 | |
-Right, that was the wrong choice of word, potentially. -It was. | 0:22:39 | 0:22:42 | |
Teams split. | 0:22:51 | 0:22:52 | |
Two hours until their corporate guests arrive. | 0:22:55 | 0:22:59 | |
OK, ladies, so this is your box. | 0:22:59 | 0:23:01 | |
-Oh, lovely. -So the wine is here... | 0:23:01 | 0:23:03 | |
Having gone big on booze. | 0:23:03 | 0:23:05 | |
-The white wine is in the fridge. -Oh, lovely. | 0:23:05 | 0:23:08 | |
Right, let's get going. | 0:23:08 | 0:23:10 | |
For the girls, planning a VIP welcome speech... | 0:23:10 | 0:23:13 | |
I'll write a bit and then maybe have a look and see what you think. | 0:23:13 | 0:23:16 | |
..Bushra learns football facts. | 0:23:16 | 0:23:18 | |
Siobhan, this is so boring. I think I'm going to fall asleep. | 0:23:18 | 0:23:21 | |
I know, but you have to spice it up and put your own touch onto it. | 0:23:21 | 0:23:25 | |
"I'm Bushra and I'll be one of your box hostesses today. | 0:23:25 | 0:23:28 | |
"We've got a lovely menu..." | 0:23:28 | 0:23:29 | |
This smells so good. | 0:23:29 | 0:23:32 | |
-Siobhan. -What? Sorry. | 0:23:32 | 0:23:33 | |
-Yeah? -What? -No, didn't get that? -I didn't hear what you said, sorry. | 0:23:33 | 0:23:36 | |
As Wembley gears up for the crowds... | 0:23:39 | 0:23:42 | |
-Morning. -Andrew. -Nice to meet you. | 0:23:42 | 0:23:44 | |
..in the kitchens, | 0:23:44 | 0:23:45 | |
Andrew's team hope to treat their guests like Premier League stars. | 0:23:45 | 0:23:50 | |
So, do people tend to do the canapes | 0:23:50 | 0:23:51 | |
-pretty soon after everyone's arrived? -Yeah. | 0:23:51 | 0:23:54 | |
..on a five-a-side budget. | 0:23:54 | 0:23:56 | |
Has everybody got three each, is that the idea? | 0:23:56 | 0:23:58 | |
No, we've ordered seven portions. | 0:23:58 | 0:24:01 | |
-But you've got 14 people. -Yeah. -Are you going to cut them in half? | 0:24:01 | 0:24:05 | |
Well, I think it will just be whoever picks them out first. | 0:24:05 | 0:24:08 | |
-We ordered nibbles. -We've got nibbles as well. | 0:24:08 | 0:24:10 | |
Yeah. | 0:24:10 | 0:24:11 | |
Fill them up a bit more. | 0:24:11 | 0:24:13 | |
Got a lot here for £4.80, didn't we? | 0:24:13 | 0:24:16 | |
Hello, hello, is that loud enough? | 0:24:16 | 0:24:18 | |
FEEDBACK SCREECHES | 0:24:18 | 0:24:20 | |
# And now | 0:24:20 | 0:24:22 | |
# The end is near... # | 0:24:22 | 0:24:24 | |
Their corporate clients will be in this box for nearly six hours | 0:24:24 | 0:24:28 | |
and they've got one bottle of white wine, six bottles of red wine, | 0:24:28 | 0:24:31 | |
three bottles of champagne - that's not going to last six hours. | 0:24:31 | 0:24:34 | |
Not even close. | 0:24:34 | 0:24:36 | |
# I did it my way. # | 0:24:36 | 0:24:39 | |
That's too quiet, isn't it? | 0:24:39 | 0:24:40 | |
FEEDBACK SCREECHES | 0:24:40 | 0:24:42 | |
Out on the concourse... | 0:24:42 | 0:24:44 | |
This is so much fun. | 0:24:44 | 0:24:46 | |
..the sub teams get acquainted with their snack stalls. | 0:24:46 | 0:24:49 | |
How did I find myself in this? | 0:24:49 | 0:24:51 | |
THEY LAUGH | 0:24:51 | 0:24:53 | |
With 35,000 fans expected... | 0:24:53 | 0:24:57 | |
I think £4 is probably a reasonable price. | 0:24:57 | 0:24:59 | |
..Andrew's sub team leader Sajan has a pricing plan. | 0:24:59 | 0:25:02 | |
-For two it's going to be £7. -Yep. -Cool, let's do this. | 0:25:02 | 0:25:05 | |
-Popcorn! -£4 for your popcorn! | 0:25:07 | 0:25:10 | |
Madam. Popcorn? Oh, man. | 0:25:10 | 0:25:12 | |
Guys, some popcorn? | 0:25:12 | 0:25:14 | |
Let's get you out for a bit, get some more energy in it. | 0:25:14 | 0:25:16 | |
Can't because all of this will burn. | 0:25:16 | 0:25:18 | |
Should we change you with Charles? | 0:25:18 | 0:25:20 | |
-Want to try some popcorn? -I just don't trust Charles. | 0:25:20 | 0:25:22 | |
I'm genuinely worried that he's not going to do it right. | 0:25:22 | 0:25:25 | |
Go on, try it, try it. Sorry, didn't mean to do that. | 0:25:25 | 0:25:27 | |
If I go out there selling and he messes this up | 0:25:27 | 0:25:29 | |
then we're just going to have nothing. | 0:25:29 | 0:25:30 | |
Bloody hell. | 0:25:30 | 0:25:33 | |
Who would like some candyfloss today? | 0:25:33 | 0:25:35 | |
Cooking up cotton candy, the girls sub team led by Elizabeth. | 0:25:35 | 0:25:41 | |
Sarah-Jayne, don't eat the food in front of people. | 0:25:41 | 0:25:44 | |
Guys, drag some people in, see whether they're happy to spend £4, | 0:25:44 | 0:25:48 | |
do them a deal, 2 for 7. OK? | 0:25:48 | 0:25:50 | |
Hi there, are you looking to get some candyfloss? | 0:25:50 | 0:25:53 | |
Hello, would you like any candyfloss? | 0:25:53 | 0:25:55 | |
Would you like to take some cotton candy in with you today? Yes! | 0:25:55 | 0:25:58 | |
-OK, two bags for £7. Thank you very much. -That's 2 for £7. | 0:25:58 | 0:26:02 | |
2 for £7? | 0:26:02 | 0:26:04 | |
Guys, as soon as people hear "2 for 7" they're just like, | 0:26:04 | 0:26:07 | |
"Do I look like a mug?" They literally look at me like that. | 0:26:07 | 0:26:10 | |
I think people have been doing it for 2 for £7. | 0:26:10 | 0:26:13 | |
Do you want to come here and have a go and see if I can get some sold? | 0:26:13 | 0:26:16 | |
Sarah-Jayne, can you please stop eating the product? | 0:26:16 | 0:26:19 | |
-Elizabeth. -I know. -Don't start. | 0:26:19 | 0:26:21 | |
So you want two bags, did you say? | 0:26:21 | 0:26:23 | |
Who would like some candyfloss? | 0:26:23 | 0:26:26 | |
"Stop eating the product." Ugh. | 0:26:26 | 0:26:29 | |
-Yes, two, thank you, OK. -£7 then, please. | 0:26:29 | 0:26:33 | |
Have a great day. Enjoy the match. | 0:26:33 | 0:26:34 | |
I'm finding that people are quite happy with £4 | 0:26:34 | 0:26:37 | |
so if you can get on and make we can get some sold. | 0:26:37 | 0:26:39 | |
-That's what we're doing. -Brilliant. | 0:26:39 | 0:26:41 | |
Come on, you know you want some. | 0:26:41 | 0:26:42 | |
-No, thank you. -Yum, yum, yum, you want some, you know you do. | 0:26:42 | 0:26:45 | |
She's such a twat. | 0:26:45 | 0:26:47 | |
2:00pm. VIPs on their way. | 0:26:48 | 0:26:53 | |
Do you think that should be by the door for the champagne | 0:26:53 | 0:26:56 | |
as they come in or not? | 0:26:56 | 0:26:57 | |
Those starters, goes from outside to inside. | 0:26:57 | 0:27:01 | |
-Welcome to Wembley. -Hi. -Hello. -Lovely to meet you. | 0:27:01 | 0:27:04 | |
Kick-off - for both teams. | 0:27:04 | 0:27:06 | |
I'll take your coat. | 0:27:06 | 0:27:08 | |
ASSORTED GREETINGS | 0:27:08 | 0:27:10 | |
Siobhan. Very nice to meet you. | 0:27:10 | 0:27:11 | |
CHATTER | 0:27:11 | 0:27:12 | |
Hi, guys. Can I convince you to have a baked Parmesan custard? | 0:27:12 | 0:27:16 | |
With the girls quick to get out their canapes... | 0:27:16 | 0:27:20 | |
-Thank you. -It is quite nice. | 0:27:20 | 0:27:23 | |
..down the corridor... | 0:27:24 | 0:27:26 | |
That's the last... | 0:27:26 | 0:27:27 | |
..Andrew's team, already running low on booze... | 0:27:27 | 0:27:30 | |
We've got no more champagne, really, left. | 0:27:30 | 0:27:33 | |
No problem, I'll have a look after this. | 0:27:33 | 0:27:35 | |
..find it's not just fizz that's missing. | 0:27:35 | 0:27:37 | |
-What's that? -Water, lemon water, actually. | 0:27:37 | 0:27:41 | |
One of the guests who's pregnant | 0:27:41 | 0:27:42 | |
obviously didn't want to drink any alcohol | 0:27:42 | 0:27:45 | |
and all she got was a champagne glass full of tap water | 0:27:45 | 0:27:47 | |
and they should be deeply embarrassed. | 0:27:47 | 0:27:50 | |
I'm ever so sorry and it was a balls-up on my behalf, I'm afraid. | 0:27:50 | 0:27:54 | |
So what would you like? | 0:27:54 | 0:27:55 | |
I've got one in my handbag so I'll fix it up for you. | 0:27:55 | 0:27:57 | |
Andrew's client takes matters into her own hands. | 0:27:57 | 0:28:00 | |
Cheers. | 0:28:00 | 0:28:02 | |
Popcorn! Come on, come on! | 0:28:04 | 0:28:08 | |
Outside, Andrew's sub team... | 0:28:08 | 0:28:10 | |
£4 for one, come on. | 0:28:10 | 0:28:12 | |
..struggling to pop a profit. | 0:28:12 | 0:28:14 | |
People seem to be almost laughing at our pricing. | 0:28:14 | 0:28:16 | |
It's more important to shift it all than to get big margins. | 0:28:16 | 0:28:19 | |
How about...two at five? | 0:28:19 | 0:28:22 | |
-Two at five then, please. -It's a deal. | 0:28:22 | 0:28:25 | |
-Two for six. -Lovely. -There you are. Well done. We'll take that all day. | 0:28:25 | 0:28:29 | |
They started the day with a clear pricing policy but within minutes | 0:28:29 | 0:28:32 | |
they were all selling at whatever they could get for their product. | 0:28:32 | 0:28:36 | |
11 people for £3, that's a deal. | 0:28:36 | 0:28:38 | |
It's totally unprofessional. | 0:28:38 | 0:28:40 | |
What's 11 times three? | 0:28:40 | 0:28:41 | |
Start the rest of these. I'm going to sell. | 0:28:43 | 0:28:46 | |
Have a little try. Honestly, I've made this myself. | 0:28:46 | 0:28:48 | |
Treat yourself. It's healthy. | 0:28:48 | 0:28:50 | |
Go and get the kids some, you're going to a big game. | 0:28:50 | 0:28:53 | |
-Charles, is it burning? -Yep. | 0:28:54 | 0:28:57 | |
-Just leave it, I'll do it. -No problem, no problem. | 0:28:57 | 0:29:00 | |
-Don't want to get in the way. -You see why I've not been selling. | 0:29:00 | 0:29:03 | |
-That is freshly made. -I've left for two minutes and Charles broke it. | 0:29:03 | 0:29:06 | |
That's why I've not been able to leave. | 0:29:06 | 0:29:09 | |
These boys just don't know what they're doing. | 0:29:09 | 0:29:11 | |
Along the concourse... | 0:29:11 | 0:29:13 | |
One, two... | 0:29:13 | 0:29:15 | |
..star striker Jade is keeping Joanna and Sarah-Jayne | 0:29:15 | 0:29:18 | |
on the subs bench. | 0:29:18 | 0:29:20 | |
Thank you. | 0:29:20 | 0:29:21 | |
Why is it that it's, like, imperative | 0:29:21 | 0:29:23 | |
that if Jade isn't out there we won't sell anything? | 0:29:23 | 0:29:26 | |
Yeah, I know. It's ridiculous. | 0:29:26 | 0:29:28 | |
Let's get you a nice fresh bag. | 0:29:28 | 0:29:30 | |
Thank you very much. | 0:29:30 | 0:29:31 | |
Gotta say that Jade is absolutely amazing, she's got energy, | 0:29:31 | 0:29:35 | |
she's got enthusiasm, she's an absolute sales machine, that girl. | 0:29:35 | 0:29:39 | |
Are you girls all right? | 0:29:39 | 0:29:41 | |
No, we'd actually like an opportunity to sell, to be honest. | 0:29:41 | 0:29:44 | |
-What do you want me to do? -Stay out here. -Stay out here. | 0:29:44 | 0:29:47 | |
-Are you sure you don't want me come in and help? -Stay out here. -OK, OK. | 0:29:47 | 0:29:50 | |
Hi, sir, can I interest you in some candyfloss? | 0:29:50 | 0:29:53 | |
We can all be the best salesperson | 0:29:53 | 0:29:55 | |
-if we don't help in the back as well. -Thank you so much. | 0:29:55 | 0:29:59 | |
FA Cup kick-off approaching. | 0:30:01 | 0:30:03 | |
Is this the bar? | 0:30:04 | 0:30:06 | |
Inside the stadium, Andrew's squad are out of their box. | 0:30:06 | 0:30:09 | |
One bottle of champagne. | 0:30:09 | 0:30:11 | |
Two bottles of white wine, one bottle of champagne. | 0:30:11 | 0:30:13 | |
Already having to restock their booze. | 0:30:13 | 0:30:15 | |
Guys, look, everyone's waiting for us. | 0:30:15 | 0:30:17 | |
CHEERING | 0:30:17 | 0:30:19 | |
Sorry, guys. | 0:30:19 | 0:30:21 | |
In Siobhan's box... | 0:30:21 | 0:30:23 | |
Just don't know. Where do you want me to stand? | 0:30:23 | 0:30:25 | |
..time to bring on Bushra and her football facts. | 0:30:25 | 0:30:29 | |
I don't want to say, "Excuse me..." | 0:30:31 | 0:30:33 | |
-Say, "Ladies and gentlemen. I'm sorry to disturb you." -OK. | 0:30:33 | 0:30:36 | |
Good afternoon, everybody. | 0:30:38 | 0:30:41 | |
So... | 0:30:41 | 0:30:42 | |
So, in 1948, the Olympic Games were held here at Wembley Stadium... | 0:30:43 | 0:30:50 | |
..but I don't know if any of you know Geoff Hurst. | 0:30:50 | 0:30:54 | |
In 1966, when England beat West Germany | 0:30:54 | 0:30:58 | |
-with the hat-trick, yeah? -Yeah. | 0:30:58 | 0:31:03 | |
We're here to make you feel comfortable. If you need anything | 0:31:03 | 0:31:06 | |
then please do let us know, and thank you so much. | 0:31:06 | 0:31:10 | |
I found Bushra's facts on Wembley interesting, you know, | 0:31:10 | 0:31:13 | |
I don't know if anybody was actually listening, really, | 0:31:13 | 0:31:15 | |
they just wanted wine, I think. | 0:31:15 | 0:31:17 | |
Show me, show me here. | 0:31:17 | 0:31:19 | |
We've got a Chardonnay, Sauvignon blanc, a Merlot and a Malbec. | 0:31:19 | 0:31:23 | |
Down the hall... | 0:31:27 | 0:31:29 | |
Any soft drinks? Cos I'm driving. | 0:31:29 | 0:31:31 | |
Right, I'll just have a look now. | 0:31:31 | 0:31:33 | |
I just need to keep note of all the prices. | 0:31:33 | 0:31:35 | |
Yet another trip to the bar for Vitality. | 0:31:35 | 0:31:38 | |
Can we have two bottles of that, please? | 0:31:38 | 0:31:40 | |
£167.80. | 0:31:40 | 0:31:42 | |
The bill is starting to mount up. | 0:31:42 | 0:31:45 | |
Here you go. The staff's doing the food now. | 0:31:45 | 0:31:48 | |
It's actually very tasty. | 0:31:48 | 0:31:51 | |
-There you go. -Cheers. -Cheers, everyone. | 0:31:51 | 0:31:53 | |
With her guests already fed and watered, | 0:31:53 | 0:31:56 | |
Siobhan's tactic of unlimited wine seems to be paying off. | 0:31:56 | 0:32:00 | |
LAUGHTER | 0:32:00 | 0:32:04 | |
I think everyone's looking happy, which is good. | 0:32:04 | 0:32:07 | |
It's a cold Canning potato cake. | 0:32:09 | 0:32:11 | |
-Colcannon. -Colcannon. | 0:32:11 | 0:32:14 | |
Dinner also done for Andrew's team. | 0:32:14 | 0:32:16 | |
We've got a singer coming, very familiar looking face. | 0:32:16 | 0:32:20 | |
Harrison! | 0:32:20 | 0:32:21 | |
Thank you. | 0:32:21 | 0:32:23 | |
Time for Harrison to take the field. | 0:32:23 | 0:32:25 | |
-Number two. -Yeah. | 0:32:26 | 0:32:29 | |
MICROPHONE FEEDBACK | 0:32:29 | 0:32:30 | |
# And now | 0:32:30 | 0:32:33 | |
# The end is near | 0:32:33 | 0:32:36 | |
# And so I face | 0:32:36 | 0:32:39 | |
# The final curtain | 0:32:39 | 0:32:42 | |
# And more | 0:32:42 | 0:32:44 | |
# Much more than this | 0:32:44 | 0:32:47 | |
# I did it | 0:32:47 | 0:32:49 | |
# My way! # | 0:32:49 | 0:32:53 | |
Thank you. | 0:32:56 | 0:32:57 | |
It took balls to do that. | 0:32:59 | 0:33:01 | |
And they were singing along, so hopefully it saved us £700, | 0:33:01 | 0:33:04 | |
because technically that song was worth 700 quid. | 0:33:04 | 0:33:07 | |
Who would like some cotton candy today? | 0:33:09 | 0:33:12 | |
Come on, two quid, come on. | 0:33:12 | 0:33:13 | |
-Do you want some popcorn? -Ten minutes left, guys. | 0:33:13 | 0:33:16 | |
Last chance for sub teams... | 0:33:16 | 0:33:17 | |
How many bags do you want? | 0:33:17 | 0:33:19 | |
..to pull in profit. | 0:33:19 | 0:33:20 | |
-One. -One bag only? -Actually no, two please. -Two bags. | 0:33:20 | 0:33:23 | |
There's three in the bag. And that's £4, thank you. | 0:33:23 | 0:33:26 | |
Match starts in five minutes, let's absolutely hammer it. | 0:33:26 | 0:33:29 | |
Can I have four popcorns, please? | 0:33:29 | 0:33:32 | |
Excellent. I've just sold 15. | 0:33:34 | 0:33:36 | |
We need to come and sell the last couple of minutes, all right? | 0:33:37 | 0:33:40 | |
I get two minutes to shine. | 0:33:40 | 0:33:42 | |
Two minutes to be the centre of attention. | 0:33:42 | 0:33:45 | |
There you go. | 0:33:45 | 0:33:46 | |
-Brilliant, thanks very much. -Thank you very much. | 0:33:46 | 0:33:49 | |
-Couple of pound and I'll give you one. Yes, come on. -Enjoy the match. | 0:33:49 | 0:33:53 | |
Thank you. | 0:33:53 | 0:33:54 | |
All right, time's up guys. | 0:34:00 | 0:34:01 | |
Guys, thank you so much for keeping the production up, | 0:34:01 | 0:34:04 | |
that was helpful, yeah. | 0:34:04 | 0:34:07 | |
Take the take off that one, it was priceless, we sold, sold, sold, | 0:34:08 | 0:34:12 | |
stuffed the tin full of money, you can't ask for more than that. | 0:34:12 | 0:34:14 | |
-Match has started, guys. -Please make your way out and enjoy the game. | 0:34:17 | 0:34:21 | |
We have smashed it - and thank you so much for your hard work. | 0:34:28 | 0:34:32 | |
Come on! Right, let's go and get a beer. Come on. | 0:34:32 | 0:34:35 | |
You know what? | 0:34:36 | 0:34:38 | |
We fight along the way, but that's us working together as a team. | 0:34:38 | 0:34:41 | |
Yeah. | 0:34:41 | 0:34:42 | |
Tonight, profits processed. | 0:34:43 | 0:34:46 | |
Tomorrow, who will get a red card from Lord Sugar? | 0:34:46 | 0:34:51 | |
You can go to the boardroom now. | 0:35:05 | 0:35:06 | |
-Good morning. -ALL: Good morning, Lord Sugar. | 0:35:27 | 0:35:31 | |
Well, a very interesting task. | 0:35:35 | 0:35:39 | |
The women's FA Cup final. | 0:35:39 | 0:35:42 | |
The task, as you know, was split into two sections, | 0:35:42 | 0:35:45 | |
one was the corporate hospitality box | 0:35:45 | 0:35:47 | |
and the other was the outside stall. | 0:35:47 | 0:35:51 | |
So, starting with Graphene. | 0:35:51 | 0:35:54 | |
Siobhan, you were the project manager, is that right? | 0:35:54 | 0:35:57 | |
-Yes, Lord Sugar. -And the reason was because of the experience | 0:35:57 | 0:36:00 | |
that you have in arranging weddings in Dubai and places like that? | 0:36:00 | 0:36:03 | |
-Yeah, it kind of has the same concept, really. -Absolutely. | 0:36:03 | 0:36:06 | |
All right, tell me about your meeting with the caterers. | 0:36:06 | 0:36:09 | |
There was two choices, | 0:36:09 | 0:36:11 | |
there was sandwiches or there was a meal, | 0:36:11 | 0:36:13 | |
so we fed back to the other team what was available, | 0:36:13 | 0:36:16 | |
the prices of alcohol... | 0:36:16 | 0:36:17 | |
This is the point. | 0:36:17 | 0:36:19 | |
Logically, the other team having to negotiate, | 0:36:19 | 0:36:22 | |
I think they would need to be armed | 0:36:22 | 0:36:24 | |
with what your costs are going to be, right? | 0:36:24 | 0:36:27 | |
And according to Claude this turned out a bit of chaos, is that right? | 0:36:27 | 0:36:32 | |
It was somewhat unclear as to what the pricing was. | 0:36:32 | 0:36:34 | |
So you didn't know the prices, so you went in blind, then? | 0:36:34 | 0:36:36 | |
I was very concerned that I was going into the meeting blind. | 0:36:36 | 0:36:39 | |
That's not true, we did actually confirm, I put Bushra on numbers. | 0:36:39 | 0:36:42 | |
-Bushra, were you taking note of all these numbers? -Yeah, I was, | 0:36:42 | 0:36:45 | |
I mean, it was hard because we were all kind of talking over | 0:36:45 | 0:36:48 | |
-each other. -What I managed to do was achieve the client's top budget | 0:36:48 | 0:36:51 | |
of £2,500. | 0:36:51 | 0:36:53 | |
I told them that they would have the canapes, the main... | 0:36:53 | 0:36:56 | |
No, I mean, I think that you pretty well offered them everything. | 0:36:56 | 0:37:00 | |
Unfortunately, the people in the meeting with me, | 0:37:00 | 0:37:02 | |
they were virtually agreeing to free bar, champagne. | 0:37:02 | 0:37:07 | |
Sounds very good, I would have liked to been there at this do. | 0:37:07 | 0:37:09 | |
Did we actually say that, Elizabeth? | 0:37:09 | 0:37:11 | |
They were taking notes of that and nodding to the client | 0:37:11 | 0:37:13 | |
"Oh, yes, oh, yes, oh, yes." | 0:37:13 | 0:37:15 | |
Anyway, anyway, let's keep going. | 0:37:15 | 0:37:17 | |
And then on day two I think we had a little flip of personnel, right? | 0:37:17 | 0:37:22 | |
-Yeah. -Elizabeth, you were joined by Jade. | 0:37:22 | 0:37:25 | |
-Yes. -For this stall, right? | 0:37:25 | 0:37:27 | |
-Yes. -Now, at 2:00pm your clients arrive | 0:37:27 | 0:37:30 | |
and, Bushra, you start giving them a history of Wembley Stadium, right? | 0:37:30 | 0:37:36 | |
Yeah, I don't know much about the Stadium. | 0:37:36 | 0:37:38 | |
No, I heard about that, yeah. | 0:37:38 | 0:37:40 | |
It's like, "Here's the Stadium, | 0:37:40 | 0:37:41 | |
"it's called Wembley and they play football here." | 0:37:41 | 0:37:46 | |
And that's it. | 0:37:46 | 0:37:48 | |
You served your courses - basically, the food side of things went OK. | 0:37:48 | 0:37:53 | |
There was also wine being served. | 0:37:53 | 0:37:54 | |
Yeah, we were looking after them on that side, as well. | 0:37:54 | 0:37:57 | |
You ordered 21 bottles of wine. | 0:37:57 | 0:37:59 | |
-There's nothing worse than actually not having enough, so... -Right. | 0:37:59 | 0:38:03 | |
OK. So who manned the candyfloss stall? | 0:38:03 | 0:38:06 | |
It was myself, Jade, Sarah-Jayne and Joanna. | 0:38:06 | 0:38:09 | |
-So what prices are you charging? -£4 or two for 7. | 0:38:09 | 0:38:12 | |
I sent Joanna and Sarah-Jayne out | 0:38:12 | 0:38:13 | |
to start selling, initially, as well - | 0:38:13 | 0:38:15 | |
the feedback was that they couldn't obtain £4 for it. | 0:38:15 | 0:38:18 | |
Sarah-Jayne, you keep shaking your head. | 0:38:18 | 0:38:20 | |
Yeah, cos that's just a total fabrication. | 0:38:20 | 0:38:23 | |
Joanna did come back and say, "I can't sell it at £4, | 0:38:23 | 0:38:27 | |
"we need to cut the price," at which point I said, "Well, let me try." | 0:38:27 | 0:38:29 | |
From what I can understand, you are making it... | 0:38:29 | 0:38:32 | |
-It was me the majority of the time. -Right. | 0:38:32 | 0:38:34 | |
There was an issue of the price point. | 0:38:34 | 0:38:36 | |
You said you couldn't get four quid for them | 0:38:36 | 0:38:38 | |
and you went out and started to sell. | 0:38:38 | 0:38:39 | |
No, actually I just gave the feedback. You said, | 0:38:39 | 0:38:41 | |
"Come back and let us know what people were testing the waters," | 0:38:41 | 0:38:44 | |
so I gave you the feedback of what was happening. | 0:38:44 | 0:38:46 | |
Your feedback was that you couldn't sell it at £4. | 0:38:46 | 0:38:48 | |
-Did I say to you, "I can't sell this at £4"? -You said, | 0:38:48 | 0:38:50 | |
-"We can't sell this product at £4, let's drop it." -I got it, I got it. | 0:38:50 | 0:38:53 | |
-I got it. -I'm sorry, Lord Sugar. | 0:38:53 | 0:38:55 | |
I don't understand why it's so complicated, really, I mean... | 0:38:55 | 0:38:58 | |
Because sometimes, Elizabeth, you will blatantly say a lie | 0:38:58 | 0:39:01 | |
and that's why I get frustrated. | 0:39:01 | 0:39:03 | |
With respect, that's an insult to my integrity | 0:39:03 | 0:39:05 | |
-and I do not appreciate that. -I feel like I have to defend myself, | 0:39:05 | 0:39:08 | |
-I feel like you're saying incorrect information. -You finished? -Yeah. | 0:39:08 | 0:39:11 | |
-Good team leader? -I think at first there was a little bit of a struggle | 0:39:13 | 0:39:17 | |
but then I think that's the same with anybody | 0:39:17 | 0:39:19 | |
-when they're starting out. -Good cooperation? | 0:39:19 | 0:39:21 | |
-Yeah, they were, everyone was good, yeah. -All right, OK. | 0:39:21 | 0:39:24 | |
Over to you lot now. | 0:39:24 | 0:39:25 | |
Andrew, Project manager. | 0:39:25 | 0:39:28 | |
I heard from Karren here that you don't rate women's football, | 0:39:28 | 0:39:31 | |
-is that right? -Thought this might come up. | 0:39:31 | 0:39:34 | |
I think I was quite respectful around... | 0:39:34 | 0:39:36 | |
I mean, the women have been pretty good over the last three weeks, | 0:39:36 | 0:39:39 | |
they've kicked your arse, haven't they, that's for sure, right? | 0:39:39 | 0:39:42 | |
-Yes. -Who went and saw the catering people? | 0:39:42 | 0:39:46 | |
Corporate team - myself, James, Harrison and Charles. | 0:39:46 | 0:39:49 | |
I heard you, you certainly digested what was going on | 0:39:49 | 0:39:52 | |
-cos I think you ate the whole bloody lot, didn't you? -The food was... | 0:39:52 | 0:39:55 | |
It was like you hadn't eaten for a week. | 0:39:55 | 0:39:57 | |
We felt like we hadn't eaten. | 0:39:57 | 0:39:59 | |
Now, Sarah, you joined the team. | 0:39:59 | 0:40:01 | |
-Yes. -Is that right? -Yes, Lord Sugar. | 0:40:01 | 0:40:04 | |
I think when you got in there | 0:40:04 | 0:40:05 | |
you felt like you'd been lifted out of a war zone, you were quite happy. | 0:40:05 | 0:40:09 | |
-Yeah, I was happy. -I heard you did the pitch to the corporate company. | 0:40:09 | 0:40:12 | |
Yep, the four of us split the pitch up a little bit, | 0:40:12 | 0:40:15 | |
-we all had a section of it. -What we wanted to do with that pitch | 0:40:15 | 0:40:18 | |
was really understand what the client really wanted from the event. | 0:40:18 | 0:40:21 | |
Ross, you then went in there first of all and said to the lady, 6,100. | 0:40:21 | 0:40:25 | |
She then started laughing. | 0:40:25 | 0:40:27 | |
Right, yeah? And then you said, "OK, how about £4,000-odd?" | 0:40:27 | 0:40:32 | |
-So basically my thinking was... -And she was still giggling then, yeah? | 0:40:32 | 0:40:34 | |
Yeah, it was a very difficult negotiation. | 0:40:34 | 0:40:37 | |
You blurted out something like £1,700 | 0:40:37 | 0:40:39 | |
to which the lady said, "Done!" Like that, | 0:40:39 | 0:40:41 | |
and I think Michaela got in there and rescued it at that point. | 0:40:41 | 0:40:44 | |
It was embarrassing, because we'd gone in so high, | 0:40:44 | 0:40:47 | |
to reduce so quickly - we had to turn them around, | 0:40:47 | 0:40:49 | |
-so we were working on the back foot. -Anyway, let's cut to the chase here, | 0:40:49 | 0:40:53 | |
-how much did you get? -Two and half thousand. | 0:40:53 | 0:40:56 | |
What about entertainment? | 0:40:56 | 0:40:58 | |
-We opted to audition the magician. -How much did he want in the end? | 0:40:58 | 0:41:01 | |
700. And he would not budge. | 0:41:01 | 0:41:03 | |
What did you end up agreeing to do? | 0:41:03 | 0:41:05 | |
So I heard Harrison singing in the shower, | 0:41:05 | 0:41:08 | |
-and he has the voice of an angel. -Really? | 0:41:08 | 0:41:11 | |
I'm not sure about the angel. | 0:41:11 | 0:41:13 | |
I heard from Karren that you tried to do a rendition of Frank Sinatra | 0:41:13 | 0:41:18 | |
and unfortunately you did do it your way, yeah? | 0:41:18 | 0:41:22 | |
Not Frank Sinatra, you sounded more like Frank Lampard, actually. | 0:41:22 | 0:41:25 | |
So, tell me about the day. | 0:41:25 | 0:41:28 | |
We had the champagne reception. | 0:41:28 | 0:41:30 | |
It was the shortest champagne reception in history, though. | 0:41:30 | 0:41:33 | |
-It was quite short, yeah. -You only bought three bottles of champagne. | 0:41:33 | 0:41:36 | |
Knock that back in about two minutes flat. | 0:41:36 | 0:41:38 | |
-They did, yeah. -And you had a pregnant lady there that couldn't, | 0:41:38 | 0:41:41 | |
you had no soft drinks. | 0:41:41 | 0:41:42 | |
One of the hosts pulled a drink out of her purse. | 0:41:42 | 0:41:46 | |
That must've been pretty embarrassing. | 0:41:46 | 0:41:48 | |
-It was, it was. -Yeah. And then there was the canapes. | 0:41:48 | 0:41:51 | |
You ordered seven canapes. There was 14 people. | 0:41:51 | 0:41:54 | |
-I actually think that was a good shout. -Not exactly luxury. | 0:41:54 | 0:41:57 | |
Yeah. On the profit side of things, tell me about the popcorn. | 0:41:57 | 0:42:01 | |
So, Michaela made the popcorn, Charles, myself... | 0:42:01 | 0:42:04 | |
Got a sore throat today, Michaela? | 0:42:04 | 0:42:06 | |
-No, I'm just... I'm just shy. -I like to hear a bit from you. | 0:42:06 | 0:42:10 | |
Yeah, I made the popcorn, these three sold it. | 0:42:10 | 0:42:13 | |
-How much you sell that for? -We sold one for £4, two for 7. | 0:42:13 | 0:42:16 | |
That's what you planned. But after about three seconds | 0:42:16 | 0:42:19 | |
it was anyone could sell it for any price. | 0:42:19 | 0:42:22 | |
No - from the first hour we found it really difficult | 0:42:22 | 0:42:24 | |
to get people to come to the stall. | 0:42:24 | 0:42:26 | |
We wanted to get rid of as much popcorn as we could | 0:42:26 | 0:42:29 | |
so we did go to lower prices. | 0:42:29 | 0:42:30 | |
How was your team leader here? | 0:42:30 | 0:42:33 | |
-Did well. -Did well. -Yeah? -Well, now, with the proof in the pudding, | 0:42:33 | 0:42:38 | |
of course, it's going to be in the eating, | 0:42:38 | 0:42:40 | |
so let's just see how we got on here with the money. | 0:42:40 | 0:42:44 | |
So I'm going to break it up into two sections - | 0:42:44 | 0:42:47 | |
the stall and the corporate box. | 0:42:47 | 0:42:49 | |
So, Claude, perhaps you can let me know how much profit was made | 0:42:49 | 0:42:54 | |
from the candyfloss team. | 0:42:54 | 0:42:57 | |
The candyfloss team yielded a profit of £352.80. | 0:42:57 | 0:43:02 | |
Right, OK. | 0:43:02 | 0:43:04 | |
And Karren, the profit from the popcorn team? | 0:43:04 | 0:43:07 | |
Significantly less. £222.50. | 0:43:07 | 0:43:11 | |
Right. Perhaps you'd let me know how much profit from the hospitality box | 0:43:11 | 0:43:15 | |
and any penalties? | 0:43:15 | 0:43:17 | |
Your profit was £993.20. | 0:43:17 | 0:43:22 | |
Your client did not ask for a refund. | 0:43:22 | 0:43:26 | |
The total profit, therefore, was £1,215.70. | 0:43:26 | 0:43:31 | |
Right, Claude. | 0:43:31 | 0:43:33 | |
The hospitality team, no refunds. | 0:43:33 | 0:43:36 | |
And they made a profit of £631.56. | 0:43:36 | 0:43:41 | |
Yielding a total profit of £984.36. | 0:43:44 | 0:43:48 | |
Right. Well, it's your first win, chaps. | 0:43:48 | 0:43:52 | |
Your first win. | 0:43:52 | 0:43:54 | |
For your treat I'm sending you off to The Oval cricket ground. | 0:43:56 | 0:44:01 | |
Now, here you be stepping up to bat alongside the world-famous cricketer | 0:44:01 | 0:44:05 | |
Kevin Pietersen. | 0:44:05 | 0:44:07 | |
So, well done, off you go. | 0:44:07 | 0:44:10 | |
Thank you, Lord Sugar. Thanks, Karren. Thanks, Claude. | 0:44:10 | 0:44:14 | |
Brilliant. | 0:44:14 | 0:44:16 | |
Loved that. | 0:44:16 | 0:44:18 | |
Oh man, Kevin Pietersen! | 0:44:23 | 0:44:26 | |
Well, ladies, your first loss, go off, talk amongst yourselves, | 0:44:30 | 0:44:35 | |
you'll come back here later and we'll discuss in greater detail, OK? | 0:44:35 | 0:44:39 | |
Yes, Lord Sugar. | 0:44:39 | 0:44:41 | |
Surrey County's London cricket ground. | 0:44:48 | 0:44:51 | |
The Oval. | 0:44:51 | 0:44:53 | |
Former England test captain Kevin Pietersen. | 0:44:54 | 0:44:58 | |
-Do you know the rules? -Like six overs a game. | 0:44:58 | 0:45:01 | |
Six balls in an over. | 0:45:01 | 0:45:02 | |
-Go back to Watford. -Let's go, let's get this done. | 0:45:02 | 0:45:05 | |
So everyone's feeling great. | 0:45:05 | 0:45:07 | |
Kevin Pietersen's bat. | 0:45:07 | 0:45:08 | |
The whole team are buzzing about this win. | 0:45:08 | 0:45:11 | |
And we're on the up now, we're going like this. | 0:45:11 | 0:45:14 | |
Sarah is lady luck, she brought the winning touch to our team. | 0:45:14 | 0:45:18 | |
She's obviously come here, tamed the boys, as well. | 0:45:18 | 0:45:20 | |
Look at the bat and not his arse, come on. | 0:45:20 | 0:45:22 | |
It's very different being on the boys' team. | 0:45:22 | 0:45:25 | |
They're really high energy, they're really determined | 0:45:25 | 0:45:27 | |
and they actually are quite focused when they need to be. | 0:45:27 | 0:45:29 | |
Go on, Frank Sinatra. | 0:45:29 | 0:45:31 | |
LAUGHTER | 0:45:31 | 0:45:33 | |
Hands in, let's go. Three cheers, let's go, one, two, three, go. | 0:45:33 | 0:45:36 | |
ALL: Go! | 0:45:36 | 0:45:37 | |
-Right, let's go for a beer. -Yes. | 0:45:37 | 0:45:39 | |
I said we need to manage expectations. | 0:45:47 | 0:45:49 | |
And you did not do that, Joanna. | 0:45:49 | 0:45:51 | |
You're the negotiator... | 0:45:51 | 0:45:53 | |
Why were you talking to these people about an open bar? | 0:45:53 | 0:45:55 | |
No, we wasn't - when it came to the negotiation, two and a half grand, | 0:45:55 | 0:45:58 | |
-shake your hand, bye. -I think that I'm being pushed under a bus here. | 0:45:58 | 0:46:02 | |
I think I'm being made to blame through personal reasons, | 0:46:02 | 0:46:04 | |
not business reasons. You knew in that meeting what the plans were. | 0:46:04 | 0:46:07 | |
-No, cos you've said... -No, I would like to finish my point, | 0:46:07 | 0:46:10 | |
because you are interrupting. Don't roll your eyes when I'm speaking. | 0:46:10 | 0:46:13 | |
I do what I want. | 0:46:13 | 0:46:14 | |
Obviously, Elizabeth held court, | 0:46:14 | 0:46:16 | |
constantly putting the blame on other people | 0:46:16 | 0:46:17 | |
and she's basically disruptive and not a very nice person to work with. | 0:46:17 | 0:46:20 | |
What we could have done is buy half the amount of alcohol we did, maybe. | 0:46:20 | 0:46:24 | |
But you all agreed with me, I didn't make that decision all my own. | 0:46:24 | 0:46:26 | |
Don't come back now. I stand by the decisions on my side, yeah. | 0:46:26 | 0:46:29 | |
If I'm fired I won't be happy, | 0:46:29 | 0:46:31 | |
because I think I did a brilliant job, to be honest. | 0:46:31 | 0:46:34 | |
Literally might have thought you got the best deal | 0:46:34 | 0:46:36 | |
but you have promised them everything. | 0:46:36 | 0:46:38 | |
-Hold on, I'm speaking. -£2,500 is the best deal available! | 0:46:38 | 0:46:41 | |
PHONE RINGS | 0:46:47 | 0:46:49 | |
-Yes, Lord Sugar? -Could you send the candidates in, please? | 0:46:49 | 0:46:52 | |
Yes, Lord Sugar. You can go into the boardroom now. | 0:46:52 | 0:46:55 | |
Well, ladies. Standing back and talking to Claude | 0:47:09 | 0:47:13 | |
I see that that the thing all went wrong on that fatal phone call, | 0:47:13 | 0:47:17 | |
which was chaos. Elizabeth, you were quoted as saying, | 0:47:17 | 0:47:21 | |
"I have no idea what this call was about." | 0:47:21 | 0:47:23 | |
Yes. I was given no understanding of what the costs were, Lord Sugar, | 0:47:23 | 0:47:27 | |
-not to my satisfaction. -When we rang they were working at the cost | 0:47:27 | 0:47:30 | |
when they were on the phone. | 0:47:30 | 0:47:31 | |
As far as we were concerned, you were clear, you were very clear. | 0:47:31 | 0:47:34 | |
Actually, if I could just kindly add on that phone call, as well, | 0:47:34 | 0:47:37 | |
we did say 50% to 60% profit margin... | 0:47:37 | 0:47:40 | |
No, that information did not come through. | 0:47:40 | 0:47:42 | |
If that phone call happened... | 0:47:42 | 0:47:43 | |
-No, no, no. -Those numbers came from you. | 0:47:43 | 0:47:46 | |
Are you saying it's Elizabeth dealing with all this, | 0:47:46 | 0:47:48 | |
-not these two at all? -No, I did not. | 0:47:48 | 0:47:50 | |
Well, I think it's a contribution of all three, honestly, Lord Sugar, | 0:47:50 | 0:47:52 | |
because we did stipulate that. | 0:47:52 | 0:47:54 | |
Well, I can't hear any contribution there at all, actually. | 0:47:54 | 0:47:57 | |
You'd better speak up. | 0:47:57 | 0:47:58 | |
Elizabeth said she would do the negotiation. | 0:47:58 | 0:48:01 | |
I think the negotiation is where you would say, | 0:48:01 | 0:48:04 | |
"OK, based on a budget that you want this is what we can offer you." | 0:48:04 | 0:48:07 | |
I charged Joanna and Sarah-Jayne to chat to the clients | 0:48:07 | 0:48:10 | |
and get an understanding of what they would like | 0:48:10 | 0:48:12 | |
and I felt that it was getting very much out of control at one point | 0:48:12 | 0:48:15 | |
because they just seemed to be jotting down, "Champagne, open bar." | 0:48:15 | 0:48:20 | |
Who offered an open bar? | 0:48:20 | 0:48:21 | |
They asked for an open bar and they were nodding, taking notes on it | 0:48:21 | 0:48:24 | |
-and they were giving the client the understanding... -Who was nodding? | 0:48:24 | 0:48:27 | |
-These two. -So it was our job | 0:48:27 | 0:48:28 | |
to basically go through exactly what they wanted. | 0:48:28 | 0:48:30 | |
What kind of food, what kind of drink | 0:48:30 | 0:48:32 | |
and what kind of entertainment. | 0:48:32 | 0:48:33 | |
But not what kind of budget? | 0:48:33 | 0:48:35 | |
No, so we didn't discuss that until the end. | 0:48:35 | 0:48:38 | |
You pretty well offered them everything without saying, | 0:48:38 | 0:48:42 | |
"Can we start off by what is your budget?" | 0:48:42 | 0:48:43 | |
Because that would have given you a steer | 0:48:43 | 0:48:46 | |
as to what you could offer them. | 0:48:46 | 0:48:47 | |
So, Siobhan, you run events, you end up getting two and half grand, | 0:48:47 | 0:48:52 | |
at that point someone has to go and cut their cloth accordingly. | 0:48:52 | 0:48:56 | |
Yeah, but they also said that they have really high expectations. | 0:48:56 | 0:48:59 | |
Well, the boys were under similar situation but they used their brain, | 0:48:59 | 0:49:03 | |
they said, "Well, we're going to have to get a bit stingy here." | 0:49:03 | 0:49:06 | |
To be honest, for me it's more about making the client happy. | 0:49:06 | 0:49:09 | |
They offered a hell of a lot, and I... | 0:49:09 | 0:49:11 | |
-This is about making me happy, you know. -I know. -All right. | 0:49:11 | 0:49:14 | |
Bushra, I think they charged you with the numbers. | 0:49:14 | 0:49:17 | |
When you went off ordering this stuff, why didn't you cut it down? | 0:49:17 | 0:49:20 | |
I did, I said, "We need to cut this in half." | 0:49:20 | 0:49:24 | |
You said that while I was actually on the call | 0:49:24 | 0:49:26 | |
actually calling through. It's a bit late. | 0:49:26 | 0:49:28 | |
It seems to be, according to Claude, | 0:49:28 | 0:49:29 | |
you don't know where you are half the time, Siobhan. | 0:49:29 | 0:49:32 | |
"Should I do this, should I do that?" | 0:49:32 | 0:49:34 | |
Anyway, I want to talk about the stall now. | 0:49:34 | 0:49:37 | |
-Yes, Lord Sugar. -There seems to be | 0:49:37 | 0:49:39 | |
some altercation between you two and Jade. Why was there arguments there? | 0:49:39 | 0:49:44 | |
I think Joanna took a little bit of issue with Jade coming on the team. | 0:49:44 | 0:49:47 | |
-No, I didn't and that's the truth. -I think the friction occurred | 0:49:47 | 0:49:50 | |
because in the car we said that we were all going to sell, | 0:49:50 | 0:49:52 | |
but as soon as we got there, | 0:49:52 | 0:49:54 | |
Elizabeth said she wanted Jade out there. | 0:49:54 | 0:49:56 | |
Jade was a good call and sold quite a lot of stuff. | 0:49:56 | 0:49:59 | |
Yeah, so I said, "Why don't we all rotate...?" | 0:49:59 | 0:50:01 | |
So, obviously someone has to make it. | 0:50:01 | 0:50:03 | |
Sarah-Jayne made it, what did you do? | 0:50:03 | 0:50:05 | |
I also made with Sarah-Jayne. | 0:50:05 | 0:50:07 | |
Joanna would not go out into the crowd and sell. | 0:50:07 | 0:50:10 | |
-We could've sold another 100 bags of candy-floss. -I was dying to sell. | 0:50:10 | 0:50:13 | |
We need a bit of honesty in this boardroom. | 0:50:13 | 0:50:16 | |
I'm getting conflicting stories here. | 0:50:16 | 0:50:19 | |
Siobhan, which two people are you bringing back into this boardroom? | 0:50:19 | 0:50:23 | |
I'm going to have to bring Elizabeth. | 0:50:23 | 0:50:25 | |
She put us a position that we didn't really need to be in, | 0:50:25 | 0:50:28 | |
and by what Elizabeth says, it's going to have to be Joanna. | 0:50:28 | 0:50:32 | |
Can I respond to that, Lord Sugar? | 0:50:32 | 0:50:34 | |
-Well, you will do when you come back in again. -Yes, Lord Sugar. | 0:50:34 | 0:50:38 | |
The rest of you are still arguing. | 0:50:38 | 0:50:40 | |
I can't understand that. Go back to the house. | 0:50:40 | 0:50:43 | |
I'm going to consult further with Claude and with Karren. | 0:50:56 | 0:51:00 | |
Step outside and I'll call you back in shortly. | 0:51:00 | 0:51:03 | |
-At least one of you is going to be fired. -Yes, Lord Sugar. | 0:51:03 | 0:51:06 | |
Well, what a mess. I mean, this is madness, they're just all arguing | 0:51:14 | 0:51:18 | |
and shouting - and Siobhan is supposed to be in this business. | 0:51:18 | 0:51:21 | |
I can't believe that if she is profitable | 0:51:21 | 0:51:23 | |
that she does it like they did. | 0:51:23 | 0:51:24 | |
What she was committed to doing was giving client satisfaction, | 0:51:24 | 0:51:28 | |
and I think the clients were very happy. | 0:51:28 | 0:51:30 | |
Elizabeth, she seems as if she is some sergeant in the army. | 0:51:30 | 0:51:34 | |
She's blinkered. I don't know whether to believe her or not | 0:51:34 | 0:51:37 | |
because they violently disagreed with what she was saying. | 0:51:37 | 0:51:40 | |
I mean, I like Elizabeth. What you see is what you get. | 0:51:40 | 0:51:42 | |
If there is a task to be done, she is in there pitching, | 0:51:42 | 0:51:45 | |
doing anything that's required. | 0:51:45 | 0:51:46 | |
And Joanna there doesn't agree with anything. | 0:51:46 | 0:51:48 | |
Given the opportunity it is possible that she will come out of her shell | 0:51:48 | 0:51:51 | |
-and do something constructive. -OK. We'll call them back in, then. | 0:51:51 | 0:51:55 | |
PHONE RINGS | 0:51:56 | 0:51:58 | |
-Yes, Lord Sugar? -Can you send the three of them in, please? | 0:51:58 | 0:52:01 | |
-Yes, Lord Sugar. -Thank you. -Lord Sugar will see you now. | 0:52:01 | 0:52:04 | |
Siobhan, what I can't get over | 0:52:17 | 0:52:19 | |
is that you should have known how to do this like clockwork. | 0:52:19 | 0:52:24 | |
Find out how much they want to pay. | 0:52:24 | 0:52:26 | |
Find out how much it's going to cost. | 0:52:26 | 0:52:28 | |
We take one away from the other. We come in with a profit. | 0:52:28 | 0:52:31 | |
We did make a profit, if not as much as we should have, | 0:52:31 | 0:52:34 | |
and most of the time I had my mind on the fact | 0:52:34 | 0:52:36 | |
that, you know, if you give them a couple of drinks to relax them | 0:52:36 | 0:52:39 | |
then their expectations might not be so high. | 0:52:39 | 0:52:41 | |
Well, you didn't make enough money, | 0:52:41 | 0:52:44 | |
and I would've thought you would have just walked this, really. | 0:52:44 | 0:52:48 | |
Elizabeth, you lot were talking to the client | 0:52:48 | 0:52:51 | |
as if you had Abramovich's American Express card. | 0:52:51 | 0:52:54 | |
Spend, spend, spend. We'll do whatever you want. | 0:52:54 | 0:52:57 | |
I was trying to rein it back in, Lord Sugar. | 0:52:57 | 0:52:59 | |
I did feel that the two other ladies in the meeting with me | 0:52:59 | 0:53:02 | |
didn't really have a concept or a grasp... | 0:53:02 | 0:53:05 | |
-No, Elizabeth. -..of what we had to sell. | 0:53:05 | 0:53:07 | |
We were very clear about what our roles were. | 0:53:07 | 0:53:09 | |
You were sub team leader and you said, "I'll cover the negotiation." | 0:53:09 | 0:53:13 | |
You were very, very quick to shake on that. | 0:53:13 | 0:53:15 | |
-There wasn't even any negotiation. -Unfortunately... | 0:53:15 | 0:53:18 | |
What am I supposed to do after you've already shook on something? | 0:53:18 | 0:53:21 | |
Unfortunately, you were letting the client lead you, and, unfortunately, | 0:53:21 | 0:53:25 | |
-you put me into a corner. -Oh, really? -Yes, you did. | 0:53:25 | 0:53:28 | |
-If that's the case, then... -And if you are not aware of that... | 0:53:28 | 0:53:31 | |
-If that's the case... -..you have no place in this process. | 0:53:31 | 0:53:33 | |
There's so many bloody arguments. When I said a box at Wembley, | 0:53:33 | 0:53:36 | |
I don't mean it was actually going to be fist fighting. | 0:53:36 | 0:53:38 | |
It's ridiculous. | 0:53:38 | 0:53:40 | |
Elizabeth, you say that you're very good figuring out pricing points, | 0:53:40 | 0:53:45 | |
-figuring out profits... -Yes, Lord Sugar. | 0:53:45 | 0:53:48 | |
Well, talk about bury yourself on this particular task | 0:53:48 | 0:53:51 | |
-and you exercised none of that, did you? -I was provided with no detail. | 0:53:51 | 0:53:54 | |
I went into a meeting blind. | 0:53:54 | 0:53:56 | |
-Hang on. Bushra made it very, very clear what was needed. -She did not, | 0:53:56 | 0:53:59 | |
and when Bushra knew that the project manager | 0:53:59 | 0:54:01 | |
was spending too much money, | 0:54:01 | 0:54:03 | |
it was her responsibility to tell the project manager to stop. | 0:54:03 | 0:54:06 | |
-Hang on. -Let me finish, please. | 0:54:06 | 0:54:09 | |
So, for example, I'm actually saying.... | 0:54:09 | 0:54:11 | |
-No. No. No. No. No. No. No. -Listen, let me speak a second. | 0:54:11 | 0:54:13 | |
Ladies, please show respect to one another. | 0:54:13 | 0:54:16 | |
To say that you're not responsible for anything is a joke | 0:54:16 | 0:54:18 | |
because you did do the negotiation. | 0:54:18 | 0:54:20 | |
Elizabeth, we did what you told us to do. | 0:54:20 | 0:54:22 | |
Have you ever been in that sort of meeting before? | 0:54:22 | 0:54:24 | |
And if we had done anything different, you would have | 0:54:24 | 0:54:26 | |
-said we were disruptive. You failed in that negotiation. -Please. Please. | 0:54:26 | 0:54:29 | |
And it wasn't a negotiation. | 0:54:29 | 0:54:30 | |
-You shook hands very quickly and you buckled. -Right. | 0:54:30 | 0:54:33 | |
-I think you just need to accept certain things. -Whoa, whoa. | 0:54:33 | 0:54:35 | |
Ladies, I'm not going to listen to any more of this. | 0:54:35 | 0:54:38 | |
I think we've flogged this to death now. I'm going to summarise | 0:54:38 | 0:54:42 | |
how I see this situation at the moment. | 0:54:42 | 0:54:45 | |
Siobhan, there were fundamental errors made | 0:54:45 | 0:54:49 | |
that an events manager would not make. | 0:54:49 | 0:54:52 | |
Having said that, Elizabeth, | 0:54:53 | 0:54:56 | |
I can't believe that you just put the phone down and you said, | 0:54:56 | 0:55:00 | |
"I've got no clue what that conversation was about." | 0:55:00 | 0:55:03 | |
You should have got back on and said, "Look, I need some costs. | 0:55:03 | 0:55:06 | |
"I need some understanding." And as far as you're concerned, Joanna, | 0:55:06 | 0:55:10 | |
you are very, very argumentative. | 0:55:10 | 0:55:13 | |
I haven't seen you compliment anybody on doing anything. | 0:55:13 | 0:55:15 | |
-I have. -Everybody else - no, I don't want to hear any more from you. | 0:55:15 | 0:55:18 | |
"Everybody is wrong. That one's not telling the truth | 0:55:18 | 0:55:21 | |
"or that one here is not telling the truth." | 0:55:21 | 0:55:23 | |
You're a difficult person. | 0:55:23 | 0:55:26 | |
But, Elizabeth, you know, I do feel that the failure of this task | 0:55:26 | 0:55:30 | |
was down to the promises made to the client, | 0:55:30 | 0:55:34 | |
and on that basis, Elizabeth... | 0:55:34 | 0:55:37 | |
-Lord Sugar, may I speak? -No. | 0:55:37 | 0:55:39 | |
On that basis, Elizabeth, | 0:55:39 | 0:55:41 | |
you know, you've made life very difficult for me. | 0:55:41 | 0:55:45 | |
Having said all that, Siobhan, | 0:55:45 | 0:55:48 | |
not having a strategy when this is your area of expertise... | 0:55:48 | 0:55:53 | |
Over-ordering is really a crime, as far as I'm concerned | 0:55:53 | 0:55:58 | |
and on that basis, Siobhan, I regret to say that you're fired. | 0:55:58 | 0:56:03 | |
Thank you, Lord Sugar. | 0:56:03 | 0:56:04 | |
I'm thinking to myself, "Do I need this aggravation?" | 0:56:19 | 0:56:22 | |
I don't need this aggravation. | 0:56:22 | 0:56:25 | |
In fact, Joanna, you keep blaming everybody, | 0:56:25 | 0:56:29 | |
you're going to be the project manager for the next task, | 0:56:29 | 0:56:32 | |
-like it or not. OK? -That's fine, Lord Sugar. | 0:56:32 | 0:56:35 | |
-All right, back to the house, the pair of you. -Thank you, Lord Sugar. | 0:56:35 | 0:56:38 | |
Come on. OK. | 0:56:45 | 0:56:47 | |
The two girls fought a better battle than me. | 0:56:54 | 0:56:57 | |
It's about making money, but client satisfaction is key. | 0:56:57 | 0:57:01 | |
I am who I am. For me, getting a thank you from my client | 0:57:01 | 0:57:04 | |
means more to me than money sometimes. | 0:57:04 | 0:57:07 | |
-Vitality, well done. Yes! -Well done. | 0:57:09 | 0:57:12 | |
From what they said in the boardroom, | 0:57:12 | 0:57:14 | |
-who do you reckon will come back? -Hopefully Joanna. | 0:57:14 | 0:57:17 | |
If Joanna can come back and start acting professional | 0:57:17 | 0:57:19 | |
then I'm more than happy to draw a line under it. | 0:57:19 | 0:57:22 | |
CHEERING | 0:57:22 | 0:57:25 | |
Well done, ladies. Well done. | 0:57:25 | 0:57:27 | |
What was it like, then? | 0:57:27 | 0:57:29 | |
A few things were said in the boardroom by you, | 0:57:29 | 0:57:32 | |
Elizabeth, that I found were lies. | 0:57:32 | 0:57:35 | |
I don't... I do not lie. | 0:57:35 | 0:57:38 | |
-It was the truth. -Well, you did. | 0:57:38 | 0:57:39 | |
You keep this fighting going because the more you fight, the more we win. | 0:57:39 | 0:57:43 | |
Now, 14 candidates remain. | 0:57:45 | 0:57:48 | |
Lord Sugar's search for his next business partner continues. | 0:57:48 | 0:57:54 | |
Next time, Lord Sugar's birthday. | 0:57:56 | 0:57:59 | |
I want you to acquire items which mark my life and career. | 0:57:59 | 0:58:03 | |
-Go! Go! Go! -There's fun... -Go on, Sarah. -..games... | 0:58:03 | 0:58:06 | |
-Don't act like a child. Seriously. -I'm not being a child, Bushra. | 0:58:06 | 0:58:09 | |
-You are acting like one. -I'm just doing as you ask me. | 0:58:09 | 0:58:11 | |
..and fireworks... | 0:58:11 | 0:58:12 | |
No-one knows where we're going or what we're doing. | 0:58:12 | 0:58:14 | |
We're running out of suggestions. Please feel free to tell us. | 0:58:14 | 0:58:17 | |
..but in the boardroom... | 0:58:17 | 0:58:18 | |
A Japanese tourist just off a plane | 0:58:18 | 0:58:20 | |
would've worked his way round London better than you lot. | 0:58:20 | 0:58:22 | |
..the party's over. | 0:58:22 | 0:58:24 | |
A complete and utter farce. You're fired. | 0:58:24 | 0:58:26 |