Doggy Business The Apprentice

This is not a holiday camp.

This is a business proposition from heaven.

Lord Sugar is searching for a brand-new business partner.

Forget about Brexit.

In this process, I'm the one who decides

who's going to remain and who's going to leave.

Competing for his cash...

..millionaire moguls in the making.

This is a bloody shambles.

It was boring, boring, boring.

There was no bloody strategy.

-We need to go now.

-Run! Oh, my God!

It's a prize worth fighting for.

-Can you actually physically do it?

-No.

Your behaviour is ridiculous.

18 candidates...

Are you putting in any input or are you just trying to stray away from

actually making a decision yourself?

..12 tough tasks.

To infinity and beyond!

One life-changing investment.

You're fired. You're fired.

You didn't follow the money. You're fired.

Previously...

I'm giving each team a brand-new car and you have to launch it.

..with James in the driving seat...

We're actually in a medieval setting.

-Where?

-Medieval, they didn't even have cars then, did they?

First, we want this wide shot.

..Sajan made his directorial debut...

You need to say action or else I'm not coming!

..but produced a horror movie.

Get out of the way, get out of the way!

-Action!

-Led by Michaela...

You just need to go straight now, love.

..the other team's advert stalled.

-Whoa!

-CAR HORN BEEPS

And in the pitch...

Did anyone pick up and think it was an advert for a bicycle?

..Anisa was out of control.

Yeah, exactly that, we had some feedback saying,

"We don't understand why it was a car and then a bike."

Just take her down, tackle her. Just do something.

But in the boardroom...

I've got to tell you, Vitality.

..their team raced to victory.

-Yours was the best.

-Yes!

James fell asleep at the wheel.

-You let Elizabeth project-manage the team for you.

-No, he did not.

Elizabeth was pulled over.

Any repetition and you'll be gone.

-Understood.

-But it was Sajan...

You were the director.

God knows what that was supposed to be.

..who became the seventh casualty of the boardroom.

Sajan, you're fired.

Now, 11 remain.

To fight for the chance to become Lord Sugar's business partner.

8:00am.

The candidates have a lie-in.

BUZZER RINGS

-Morning.

-Good morning.

Get the other candidates

-and assemble in the kitchen, please.

-Yes.

-Guys, Lord Sugar's here!

-No, he's not.

Bushra! Lord Sugar's here.

-What, like now?

-Yeah.

Hurry up.

Honestly, you need to get up now.

Harrison, are you going to get down here?

Last but not least.

-Well, good morning everyone.

-OTHERS:

-Good morning, Lord Sugar.

Now, approximately a quarter of all British households have a dog.

And last year, believe it or not,

those owners spent £11 billion on those animals.

So, I need you to tap into this market.

I've organized for you to take over a doggy day care centre.

And you'll need to pick the services that will generate the best revenue.

Now, to maximise profits,

you're also going to hit the streets

to offer mobile services to dog lovers.

You need to win clients,

negotiate prices and carry out services to a very high standard.

So, let me warn you, if it's not up to scratch,

the customers will not be paying for them.

It's quite simple, the team that makes the most profit will win

and in the losing team, at least one of you will be fired.

OK, off you go.

Keeping the candidates on a tight leash, Karren and Claude.

Each team will compete to win the doggy day care centre's spa

or its canine agility training.

First, for Team Vitality,

choose a pack leader.

I've had a dog for seven years, I'd be happy to lead it.

I'd really like to have a go.

I'd like to put myself forward.

I've had dogs in my family a lot,

so I'm quite happy to lead you all, guys.

Nobody else?

Do you want to make a decision, guys, or...?

I'm happy to be led by you.

-Congratulations, Charles.

-Much appreciated.

I've got two dogs, I use doggy care facilities all the time.

For Team Graphene, putting himself forward for a second week, James.

I kind of know the pricing strategy

of what most of these things will cost.

You appear to be qualified for the job.

Yeah, that's fine, I'll go with the consensus.

Cool, brilliant, so I'll be project manager.

Next, split the teams.

Half will be based at the doggy centre,

the others will run a mobile unit.

So, I'm going to take the mobile team.

I'm going to take Harrison and Bushra.

-You'll be my sub team leader, Elizabeth, please.

-Very well.

And I'd like you to take Joanna.

So, for my sub team leader...

I'd be happy to go for it if you wanted me to go for it.

Yeah, I'm going to make Andrew my sub team leader this week.

I've never had a dog in my life.

I know you're not a dog owner,

but I think you've got leadership qualities,

that you can get the best out of your team.

It's ridiculous that Andrew is sub team leader.

I think it's ridiculous that Charles has overlooked me in this case.

I think sometimes I don't help myself

because I don't make a convincing argument but, equally,

he's made a ridiculous decision - Andrew doesn't even go near dogs.

He just needs to be like, "I love it, I'll send all my dogs here!"

Make out that you absolutely love dogs.

I actually do, like, just not big, scary ones.

-Perfect.

-It's going to be a good one.

-Let's get on the road.

11:00am.

Teams split.

With three contracts up for grabs,

they must compete to secure work for tomorrow.

People say dogs can, like, smell fear and stuff.

Do you know, often the biggest dogs are the most timid.

Yeah, they say that.

-And it's the little ones that are the feisty ones.

-Like me!

Little bit feisty.

North London.

Elmtree Doggy Day Care Centre.

First, for Team Graphene...

-Hello, I'm Elizabeth.

-Hello, I'm Tom.

-Tom.

..size up the luxury doggy spa.

-Do you want to come through?

-Yes, please.

Teams must impress the manager for a chance to run the facility tomorrow.

This is our grooming parlour and spa.

We have Terry doing a pawdicure.

-Oh, they're loving this, aren't they?

-I know.

Lorna doing a blueberry facial.

Are you all right, mate?

How easy will it be for us to kind of learn the technique?

Because I know, Elizabeth, you've got quite a lot of experience

in terms of dogs, but I don't.

I don't own my own dog and I never have.

I'm worried for this team.

In business, you have to convince people

to allow you to represent them.

-Ooh!

-But Joanna isn't even trying to hide the fact...

Why do they always come for me?!

..that she knows nothing about dogs.

If I was the manager of this facility,

she wouldn't fill me with any confidence.

Can't walk in this skirt!

Snapping at their heels,

Team Vitality.

-Good afternoon, my name's Tom.

-Hi, Tom.

It's great here.

Oh! Hello.

The treatments that we offer here are the pawdicure,

bath and brush and here we have a blueberry facial.

-SHE GRUNTS

-Oh, my God, she's loving it!

-She is.

-So, what would you charge?

Generally, between £15-35 depending on the breed.

Thank you very much.

Super lush here, like better than anything they have up north.

-Cheers, guys!

-See you soon.

-I'll see you tomorrow, Tom!

-Down the road...

-This is our agility area.

..judging if training centre classes could pack a more premium profit...

And this is a doggy dancing class.

..Team Graphene.

-And how much does everybody pay for the class?

-They pay £12.

And then, how many people in class?

-We've got about eight to ten, haven't we?

-Yeah.

Next up, Team Vitality.

-This is a beginners agility class.

-Oh, wow.

I've got four dogs.

My dogs would literally have a field day, they'd absolutely love it.

-Thank you.

-So nice to meet you.

-Lovely place.

-Bye-bye.

Decision time, spa or training centre?

They're both good for different reasons, but the thing is

there might be less pressure in the spa.

-We'll do the spa.

-Yeah.

What are your thoughts, guys?

I think that the spa's a better option,

-I think we can charge a higher amount.

-Absolutely.

PHONE RINGS

With both chasing the spa, the manager will decide.

-Hello.

-Hello, is that Tom?

-Speaking.

Tom, we'd very much like to represent your spa.

We're hoping that you'll accept, if that's OK?

-I feel you guys were a very bubbly and friendly bunch.

-OK.

I feel our clients would really like you guys.

-Nice one, Tom.

-Thank you, Tom!

I didn't feel Joanna was a dog lover.

I'm really sorry that you felt like that.

Thanks, bye.

-OK, that's not ideal.

-That's a disappointment.

With the chance to pamper pooches gone,

it's the training centre for Team Graphene.

This place comes a very close second, so we just have to make sure

-we pull it out tomorrow and get it done.

-Yeah.

A smile goes a long way.

I think it's because Tom fancied me.

-Could be!

-I have had a lot of Botox, to be fair.

-3:00pm.

-So, we need to think about a name.

I thought Dirty Dogs would be quite a good name!

-Is it a bit offensive?

-Yeah, it could be.

Across town, prepping to bid for a poop-scooping contract...

Hash tag, poop and shoes.

..Vitality's mobile team, led by Andrew.

So, we're agreeing that we're charging our services

at £20 an hour each, which will be £60 an hour.

Can I make a suggestion?

Should we not just charge a bit more for our labour, per hour?

We put our prices too high, people will go, "No."

The venue, Forty Hall.

Popular wedding setting and hound hang-out.

-Hi, lovely to meet you, you all right?

-Welcome to Forty Hall.

-Thank you.

-So, we've got a wedding on tomorrow afternoon.

-OK.

And we need somebody to clear all the dog mess,

because we don't want anyone stepping in anything.

So, this is probably the main area that I think you need to focus on.

It's important that this is all completely clear.

-Yes.

-All the way around the lake.

-Closer.

And then, sort of down to the drive.

It's quite big.

Andrew's going to do some calculations and work that through,

but what time would you like us here tomorrow?

-Oh...

-BLEEP!

Oh, bloody hell!

So, what I was thinking is if we do that

for the three of us for tomorrow, we was thinking £120.

OK.

-I'll be in touch.

-Fantastic, thank you so much.

-Thank you.

I didn't think it went well.

Andrew swore in front of the client, which mortified me.

The pricing as well was a little bit low.

When we were talking and we saw the expanse of land,

I thought it was achievable that we could've got around £180-200.

Can't stand the smell on my shoe!

Also on their way to pitch, Team Graphene,

led by project manager James.

I think we should come up with, like, a little name for it as well.

-Doggy Do-Gooders.

-What about, like, Pooper Scooper Friends?

-Yeah.

How you doing? Nice to meet you, I'm James.

OK, welcome to Forty Hall.

We work quickly, we do graft and we will make sure

that from the grounds that you've got, that we completely cover it.

Yeah, basically, once we've kind of got rid of everything,

we also disinfect the area.

We can also help to remove any odours with scented granules,

so it's like an odour control.

So, how would you cover clearing the dog waste

across quite a few hectares on site and, for example,

treating the whole of that back lawn within the time available?

It's just not feasible, is it?

It was more about on the spaces

which you presume are critical for yourself.

The priority for me is that we clear up the dog mess first.

So, pricing, £200 for the two hours.

What if you get to the end of the two hours and the job's not done?

Then we will absolutely look at a partial refund.

I'm not really looking for a refund.

No, exactly, and we don't want to set our clock...

-I'm looking for a guarantee of a good job.

-Yeah, of course.

-Bye.

-Bye.

It should be quite simple to persuade somebody to allow you

to pick up the poo, but this team have overcomplicated it

and made a mess of it.

Back at the doggy centre...

I've had a thought.

..setting a price for their training classes, Elizabeth.

-Let's try it at 25.

-So, all of them for 25?

-Yeah, let's run at 25.

-OK.

Pricing up their spa treatments, Charles's team.

I think ideally we want to get all three in as a package.

All three services would be £120.

I think that's fine.

Next, book in tomorrow's clients.

I know you're excellent at phone sales,

so I'd like you to start on the calls, please, Michaela.

PHONE BEEPS

PHONE RINGS

£25, will that be OK?

-Yeah, that's great, yeah.

-OK, brilliant.

PHONE RINGS

-I've got three, actually.

-Right.

So, we'll book one of your dogs into each of the three sessions.

-Lovely.

-Bye!

-Bye.

It lasts an hour and a half.

Would you be interested in giving her the full package?

Not all of that, no.

-Would you be interested?

-Not really. No, no, not tomorrow.

All right, no worries. Well, thanks so much for your time, anyway.

When you get to tomorrow, it's going to be one client there.

Hello?

Oh, hello, there. How you doing?

Final call for Elizabeth, update project manager James.

We would have liked the spa,

but the spa has chosen the other team over us.

-Ugh!

-OK.

-It was a very close second.

Yeah, but a close second's not good enough, we have to be first.

-Sorry?

-Close second's not good enough.

What we're doing is trying to be positive now, rather than negative.

-Yeah, yeah, yeah.

-We have to go and do the training sessions now.

We need to pass on the job of booking clients to you.

OK? Agility, dancing, sports.

They're all £25 a session.

-OK, OK.

-Thanks, guys, speak to you soon. Bye-bye!

-Thank you!

-Bye.

-Not ideal.

Why does Bushra have to put a knife in there?

Hopefully, she hasn't had any close seconds

that somebody's going to point out later on.

-Let's give her a call now and see.

-PHONE RINGS

-Hoping to avoid close second...

-Gosh.

..time to find out who won

the wedding venue poop-scooping contract.

-Hello?

-Hello there, Nikki, it's James from Graphene.

OK, well, thanks for giving me a call back.

Initially, I was slightly worried about your offer,

just in terms of maybe overpromising.

So, unfortunately, we won't be using you tomorrow.

-OK, that's disappointing.

-All the best.

-All the best.

-Thank you, Nikki!

Yeah, if you're available tomorrow, I'd like to book you.

-Ah, fantastic, Nikki.

-Nikki, I cannot wait.

-Bye-bye!

-Cheers, bye!

Oh, yeah!

-I am so happy about picking up poo!

-I told you you'd feel like that!

With the poop scooping contract in the bag, next pitch for Vitality...

Thanks for coming.

..a photo shoot for Wild At Heart, a canine welfare charity.

What's the brief? What's everything about?

We're looking for promotional shots

of the sweatshirts that we use to fundraise.

And how many photos are we expecting?

At least 10-20 that I can use.

OK, so we train, I co-ordinate fashion shoots on a daily basis.

Andrew, as well, both of us have got photography experience...

Er, I wouldn't say I've got photography experience.

-But I'm quite good with dogs.

-OK.

-I've got friends with dogs.

Yeah, yeah.

We could do a two-hour shoot for £475.

I would never spend that much on a photo shoot.

-We're a charity, first of all.

-Yes.

If we were to compromise and come into you at about the 225 mark?

See, I'm thinking more of a £250, with at least...

But that... Isn't that more than you've just pitched?

I think we could come into £200 as a final price.

Does that sound like something we could do?

I will think about your proposal,

and I thank you very much for coming today.

Sarah started far too high, then she went down to 225.

Andrew went back up to 250.

It's totally unprofessional, and eventually they ended up at 200.

The pros of photos, that obviously there's more money in each one.

-Yeah.

-With no jobs secured...

-We need this.

..underdogs Graphene pitch for the photo contract...

Sit, stay.

..and put their best paw forward.

Aw! Stay, stay. Other paw.

-Yay! There we go!

-So clever!

I'm going to be behind the scenes, taking all the pictures.

-So, what experience have you got with photography?

-Oop!

I haven't done any photography myself,

but I'm pretty good with the eye.

So, I can really see what I want.

I think that we'd probably be looking at around the £250 mark.

Yeah, roughly.

-I think that's probably a bit high.

-I mean...

We could go to about 150.

-I'll have a think about that.

-OK.

I think the drop Bushra offered was a considerable drop from 250 to 150.

This task could be won or lost on £100, so it could really affect us.

I'm hoping it doesn't, but you never know.

Back at the training centre...

-Now, sit. Oh, oh, oh!

-As his sub team...

-Guide her a little bit with the hand.

-Ooh!

..learn how to run agility classes...

-Good boy!

-That's you, and that's me.

-PHONE RINGS

-Right, so we've said £225.

I think we can get more than that.

..James decides to maximise profits...

-Hello, there, is that Pam?

-Hello.

..by upping Elizabeth's class fees.

-For £35.

-OK, that's lovely.

Brilliant, thanks very much.

Two left on that one, one left on the agility.

So, we've got an hour.

We're going to go and do some canvassing.

Prioritising their own appointments,

Vitality's mobile team try to line up more jobs for tomorrow.

-MOBILE RINGS

-Hello?

Andrew, it's Charles. We've secured the dog spa for treatments tomorrow.

-The dog spa, yeah.

-We've got to go and get our training now,

so what we require you to do is to call a couple of our leads...

Charles, Charles, Charles. We need to do some flyering, bud.

Sorry? So, you're telling me that you're focusing on flyering

versus phone calls? That's your call.

Is that my call? You're trying to get us to do the calls

that you were meant to have made.

-Charles, we've got too much to do here.

-OK.

-We've really had a hard day, too.

-Calm down, Anisa!

Anisa, I need one voice.

Andrew, can you actually physically do it?

No, we're not able to do it.

Ugh! For God's sake.

Yeah, OK, let's try and get some more people on.

8:00pm. One hour till work must stop.

Doggy dancing, that's £45.

Last chance to fill tomorrow's schedules.

-All right, then.

-Bye-bye.

All about the monies!

Oh, my God. Hello, there!

We've got a service, only available tomorrow.

Cleaning out your whole garden of any poop.

We've also got dog photography.

If you do it for 100 for photography and 30 for the garden, I'd do 130.

-Perfect.

-Thank you very much.

So, do you think Murphy might want a photo tomorrow?

-Yeah, OK. Yeah, we can sort something.

-Fantastic.

Thank you so much. See you later, Murphy! See you tomorrow!

In the spa...

So, you just need to be very confident with the animal.

..Vitality bone up on grooming techniques.

-I've just done his bottom.

-Have ya?

You're not having a slice of my pizza later.

PHONE RINGS

Last task for Team Graphene boss James...

-Nadine speaking.

-Hi, there, Nadine, it's James.

..find out if they won the photo contract.

I really liked the way that you were with the dogs.

-Thank you.

-You were realistic about the price...

-Yeah.

So, I'm really delighted to say that I'd be happy

for you guys to take the task.

Brilliant, Nadine. We're really, really happy with that.

-Bye!

-Bye!

Yes, right, cool!

9:00pm. Contracts won, clients booked.

Tomorrow, it's...dog eat dog.

8:00am.

-Morning, guys.

-Morning!

Updating his team, project manager James.

We've actually managed to fully book all your appointments for today.

-Brilliant.

-For the dog training.

-OK.

But the majority of them went for £45.

That's more than we were charging.

We needed to up the money, we needed to get some more money.

-Scoops & Shoots.

-That is quite good.

Trying to maintain pack unity...

-How was your day, mate?

-..Vitality boss, Charles.

We did have some concerns when you rang us up to try and get us

to make a call to your leads.

I wanted to understand where you guys were up to.

You didn't ask us how we'd done. You said "keep the speed."

I had Anisa down my ear. I needed just one voice.

Then you have the cheek to say, "If you don't make this call,

-"this is on you."

-So, this conversation's ridiculous.

I mean, I don't know why we're actually going to

escalate now into an argument.

Look, you've got some contacts, we've got some contracts.

-Let's crack on. Good luck.

-Have a good day!

Don't forget your pooper scooper!

Teams split.

11 hours to doggy bag a profit.

It's a luxury treatment - two shampoos and a bath and brush.

We get a facial with that.

With appointments still to fill, Michaela chases leads.

-Go on, then.

-Aw, Martine, you're a star.

-You're killing me.

-And what dog is it that you have, Martine?

I have a jugapoo.

-What's his name?

-Moo, like the cow.

OK, a jugapoo called Moo. Lovely.

10:00am.

Elizabeth, be gentle with me, God.

For both doggy day care teams,

pet pampering products to boost profits.

In the more expensive retailers, then you would pay, like, £15.

The Tangle Teaser...

These are recommended at £14.95.

Aw, look at that.

And this is one for you, Michaela.

-Relax with a little glass of Pawsecco.

-Yeah.

-Exactly.

-ELIZABETH:

-What we need to do is we need to walk it.

With clients waiting...

-Number one is the pole.

-Yeah.

-Make sure it's safe and secure.

..Joanna and Elizabeth prepare for their first agility class.

I think what might be an idea is to move this,

then we can get them through the tunnel.

That's too tight a turn, Joanna.

OK.

Elizabeth is a force of nature.

-Is it not too close to that?

-Yeah, it is.

The course was laid out last night. Everything is satisfactory.

There's no reason for Elizabeth to come along

and start changing everything.

Particularly as you've got customers waiting with their dogs.

Let's hope that doesn't lead to any refund requests.

-They're coming out of the tunnel and they're coming down here...

-OK.

And they're coming over here, then they're coming around here,

-then they're coming from here to here. Yeah?

-OK.

-CHARLES:

-It's quarter past ten.

Also playing the waiting game...

-Let's give her a call.

-Yeah.

..Charles's spa team...

There you are, on speaker for you already.

..chase a no-show.

-This is just what I wanted.

-Great start, isn't it?

I mean, any other industry, any other appointment,

like, that'd be a cancelled appointment...

-Yeah.

-And you'd charge it.

That's really annoyed me.

Two miles away...

You wanted us to do all of the side, the garden

-and the walled garden?

-Yes.

..Charles's sub team prepare to scoop poop.

We'd like to suggest for an additional £30,

we'll put on a brown spot treatment onto all the brown spots?

-And also a bit of repellent, if you'd like.

-OK.

You do need to be finished by 12 though,

-cos the wedding starts at one.

-OK, sure.

And the other thing is if you could pick up any bird mess, as well.

OK, we'll do our best, we'll make sure

-we get all the bigger pieces.

-All the bigger pieces.

Let's go!

Vigilant, guys. Is that poo?

-If in doubt, just get it.

-It's a pretty big one.

-In the bin, lovely.

-Great.

So, I'm going to do the brown spot bit here, yeah?

But there's loads of bird poo, guys. There is a shit ton.

-KARREN:

-They've taken on a big contact at a very low rate,

and they said they were concentrating on dog mess

but, actually, they've ended up picking up bird poo

and there's a lot of it.

And that was Sarah, she confirmed to the client she would do that.

Pick up the pace a bit, Anisa.

Yeah, I know, but the flower bed's really complicated.

Anisa is flapping around.

She doesn't know whether to look in the flower beds or on the grass.

Here! Massive poos, massive poos. Loads of them.

It's not rocket science, this. Poo, bag - put the two together

and clean up.

-ANDREW:

-Juicy, that, isn't it?

-Yeah.

-Try and make it quicker.

What do you think I'm doing? I'm the one doing all the work.

-You're just standing there.

-Are you? Well, do you want to swap?

-Ugh!

Why did we commit to duck poo?

-Cos this is screwing us.

-We didn't, we said the big ones.

-Well, they're all big!

-And that was clear.

-They're all big!

Don't be frantic guys, be calm.

All right with this lawn, I think. Done.

For rival mobile team Graphene,

with no appointments except their afternoon charity photo shoot...

Looks like they've got a dog, that one.

-Time to drum up...

-Nothing.

..doggy business.

No, nothing.

-DOG BARKING

-Oh, there we go.

-We're actually offering some services...

-OK.

-..today in the area.

-We're doing pooper scooper service.

-Come in.

-Oh, brilliant.

-Cheers.

We'll do a full sweep.

And then what we can do is use the deterrent granules

and then a brown spot repair.

Cost for that'll be £100.

-That's perfect, thank you.

-Well, we'll crack on, then.

Right, I've done the dog poo.

It wasn't loads.

-CLAUDE:

-There's no question,

£100 for jobs that really are quite simple.

-BUSHRA:

-Harrison's in his element.

The mobile team has a great opportunity for making lots of cash.

-There.

-Thank you very much.

-And there's the receipt for you.

Brilliant, thank you very much.

At the spa...

Time to see Mummy!

Look at you, hello, darling!

..finally underway, team Vitality...

Which one do you want? Yeah!

..cashing in on treatments and pooch products.

So, it's £144.98, please.

Brilliant, OK.

Aw, he's loving it.

Directing his team...

Give him the fizz bath on his feet.

I'll keep my hands clean.

..project manager Charles.

So, who would like to start brushing?

Yeah, day's going really well.

It seems that Michaela and Jade,

given they naturally have longer hair,

they're used to kind of combing hair.

And I'm just prompting them along.

He's had a bath and brush, but we also checked his pads

because it was a little long.

You know what? You go and explain it to the customer.

-All right, yeah.

-Yeah? Cool.

Michaela is running the appointment schedule,

she's made all the calls.

Jade's petting the dogs and she's making the dogs feel comfortable.

-OK, I'm just going to give him a nail file.

-OK.

Charles is just sitting back and letting them do all the work.

I'll leave you to it.

For Charles's mobile team,

before picking up £150 for poop scooping...

Hold on.

..a lawn inspection by the boss.

Oh, there's quite a lot still here, isn't there?

It's just the bird poo is so much more than we thought.

You did agree to do it though, didn't you?

I think you've probably taken on a bit too much.

Um, I obviously can't pay you the full amount.

-Are you happy with £135?

-Um...

Yeah, I'm happy with that.

-Thank you.

-Thanks so much.

-Thank you.

-Cheers, we appreciate that.

-Thank you.

-Bye.

-Take care.

Ah! I'm pooped.

Three miles away...

Look at the little one!

..next task for James's team...

-Hello!

-How you doing?

-Nice to see you again.

..charity photo shoot.

Did you want individual shots of the dogs?

Do what you feel is right and best for the charity.

-Yeah, yeah, yeah.

-Capturing the fundraising sweatshirts.

-Yeah, yeah.

That's it, get a close-up as well, Bushra.

One, two, three, go! Go on!

GROWLING

-Oh, that's not the photo...

-Oh, oh, oh!

-SNARLING

-Oi! Little shit.

-Oh, that's it.

-That's a nice one.

-CLAUDE:

-They've got the models hugging the dogs.

It's all very cute.

Well done.

But they've missed the whole point.

The charity wants to raise money by selling those sweatshirts,

and that's the reason for the photo shoot.

-Ah, that's the one! Look!

-Yeah.

-Look at that!

But you can barely see them.

-Hi, Nadine.

-Hi, hi.

So, we'll have a little flick through and show you what we've got.

This one's perfect.

Would've been helpful if you'd have said to him,

"Can move your arm, so that you can see the sweatshirt?"

-Yeah.

-Can you see the issue with this one? They're blurry.

I don't think there's ten there

that I could really use for the objective.

If you give me all of the shots, then I'll give you 125.

-Yeah, we'll agree the £125, then. OK?

-Thank you.

-No worries.

-Take care, bye.

-See you.

At the training centre...

-Go!

-Come on.

..doggy dancing in full swing.

Spin round. Yeah!

Good boy!

Sit. Cry.

-Hey!

-Well done, everybody.

Time to take course payments

and sell profitable products.

-Hello! Right, so Godfrey...

-35.

-Yeah.

-I spoke to one of the other customers

and she was only paying 25.

Apologies. There was a miscommunication

that happened yesterday but if you're happy with the 25,

-we'll honour that.

-And were you interested in the little treats

that we've brought along as well?

-Got some Pawsecco.

-No, I'll just have the session, please.

-No problem.

-No problem at all.

There you go.

It seemed like her back was already up

and she wasn't really as interested in the products.

-Everybody that's been overcharged won't spend any more.

-Yeah.

With the pricing a dog's dinner...

Hello, everybody.

..Elizabeth and Joanna come clean to their next group.

Who have we got here that paid over the £25, please?

Six of you. Our apologies.

There's been a little bit of confusion,

but we just wanted to clarify that the price for today is £25.

-We will sort your payments out at the end, all right?

-Brilliant.

We gave people a refund.

If we lose because of that, it's down to management.

James overcharged people.

They're actually talking amongst themselves

and know that people are paying different price points.

We're going to head up to the paddock.

And we're going to play Temptation Alley.

At the spa, appointments over.

I'm going to give the sub team a call.

Charles heads off to help the rest of his team...

Hello.

..who are knee deep in dogs.

PHONE RINGS

Hello.

We're finished at the spa.

Now, have you got some leads for us to follow up on?

-You're going to have to come to us, I think.

-Right, no problem.

Good luck, mate.

At a new appointment...

Get all the dogs. Just put them all on the chair,

like a group shot, if that's OK.

..the sub team have six pooches to pose.

-No, no, no, no!

-ANISA LAUGHING

Quick, quick!

Calm... Honestly, if you're screaming and yelping,

they're not going to come.

Anisa, Anisa, you need to get them in the picture.

GROWLING

-Oh, he's not happy.

-SHE LAUGHS

Come. Come on. Come on, come, come, come, come.

Yay!

Last session of the day for Elizabeth and Joanna.

Okey dokey. Who likes Prosecco?

With refunds in back pockets...

So we've got doggie rose. We've also got some doggie beer.

Take a bottle of beer, I think.

Next person.

..the pooch products finally start to shift.

6:00pm.

-We've got one hour of trading left.

-We need to crack on from here.

For both teams, last chance to scoop up cash.

-Let's just have a quick look.

-Yeah.

-That's one of my favourites.

-You've got pretty much what I asked for.

-Perfect.

-Fantastic.

-Thank you so much.

-Thank you so much.

-So what is this going to cost me?

-It would be £125.

That sounds good.

Just take your time with that. Otherwise, you'll smash through it.

-That's for you.

-Perfect, thanks very much.

-Sure.

Well done.

-How are we?

-Hi!

Team Vitality reunited.

We need you to pick up poo. The shovels are a waste of time.

-Just a waste of time.

-Just use your bags.

-Just gloves and a bag.

One, two, three. Eurgh, eurgh!

-I feel like it's...

-Get messy. Get messy with it.

-Oh, God! It just went into the grass.

-Bleurgh!

Don't pump it in, though. We'll not get it back out.

-Oh, my God!

-SHE RETCHES

-I'll take some of the doggy beer. Six of them.

-Six? Yeah.

With deadline fast approaching,...

There you go, there you go.

..last snaps...

-There's some really nice ones.

-Thank you so much.

..and a final push on poo.

I'm the turd catcher.

Come to me, turds.

-Very pleased.

-Thank you.

-Come on.

-You just missed a little bit.

-Did we?

-There's the old bit there.

-Yeah, yeah.

-That bit there.

-Thank you very much.

-Thank you.

And again, and again. He's loving that.

What do you think, guys?

-55 quid or it's finished.

-We're going to lose it. 55.

-Next one.

-I feel like a Ghostbuster.

We should have been called Poobusters.

We can do you a case for £30.

-Oh, go on.

-Thank you so much.

Right, guys, we've passed our deadline.

We've sold as much as we can today.

-High fives all round, you know? Awesome work. Good work.

-Well done.

-Let's go and get ourselves some Pawsecco!

-Yeah, baby!

Tonight, tallies will be totalled.

Tomorrow in the boardroom...

face the top dog.

You can go to the boardroom now.

Well, I guess if nothing else,

you've found out how much people love their pets.

So, Charles, project manager, what did you do?

So initially, I looked at the team splits.

I put Anisa, Andrew and Sarah on the mobile team

and I put Andrew as sub team leader.

Anisa tried to be sub team leader, though, didn't she?

I'll be honest, my experience last week

-was that she struggles to handle the pressure.

-Right, OK.

Now, you went to visit these two locations, a spa...

-Yeah, and...

-And the other one was like a training centre.

-Exactly.

We decided that the spa looked like the best facility to monetise.

-So you got the spa?

-We did, indeed.

-I think you were after it also.

-Yeah.

-Yeah.

Right, so, mobile team, what did you do on the first day?

So we had two corporate clients to see.

We went to a nice hall, pitching a pooper scooping service.

-And your punch line was scoops and shoots?

-Yes.

Sounds a bit sinister, really.

Sounds like you clean the dogs up

and then you give it to the vet to put them down.

-Hmm... Did you get it?

-We did get that one, yes.

You did. You also pitched for that, did you? And you didn't get that.

-Didn't get it.

-Not looking great over there, is it?

-Next?

-ANDREW:

-There was another job to bid for,

so we then moved on to the commercial photo shoot.

-For a charity?

-Charity, yeah.

-You didn't get that one, did you?

-No, we didn't.

-From what I understood, Sarah,

-you came in at 475...

-Yeah.

-And then 225 and then you said 250.

-Yeah.

-And then, in the end, the woman thought to herself,

"Do you know what? This lot don't know what they're doing."

We were trying to come across, you know, as a professional shoot,

and so we tried to sell ourselves, but I think, yeah,

when we came in, as you say,

-it was a bit muddled in the way that we negotiated.

-Hmm.

Anyway, what else did you do on day one?

We needed to drum up business for ourselves the next day

but we got a call from the other team

asking us to take one of their leads on.

-To make appointments for them.

-OK.

Yeah. And, luckily, we did decide not to and on the common,

we got two appointments for the next day.

Right. Now, tell me what happened on day two with your team.

When we got to the spa, the first client hadn't shown up,

so we had an hour of downtime, which was unfortunate,

and then we had a really good day from them.

Every client that came in, I think we upsold.

They were happy with the service. No refunds.

And we got good money for it.

OK, so what happened with you on the stately home job

where you had to remove dog poo?

She basically said, "Can you get the bird poo as well?"

Which we agreed to get...

-Well, surely, you should have gone kerching at that point.

-Yeah. Yeah.

No? You done it for the same price?

Yeah, well, we wanted to make sure the customer service was there.

It's like, if you're car cleaning, someone says, "Clean my car.

"Now clean my wife's also."

I agree, we should have probably uplifted

but I did upsell, Lord Sugar, a treatment on top,

so we did upsell to her for doing a brown spot treatment

and we didn't fulfil both sides of the park for that,

but we did get an extra small amount for that.

Right, so, Anisa?

-Did you do much?

-Yeah, the geese poo and just getting everything done.

You were a bit overwhelmed by it all, weren't you?

There was so much geese poo when we got there,

it was a bit overwhelming, but we got through it.

You were due to get 150. But you got 135.

Yeah, we didn't have time to do the other half.

Did you become an expert in differentiating

-between the different...

-Well, that was the concern.

We tried to say we would just get the bigger...

-That was the concern.

-..the bigger poo.

So generally, Charles - good team leader?

We didn't really have much to do with the other team.

We were sort of left to our own devices, really.

-Did you do much yourself, Charles?

-Absolutely. Made decisions as to...

You know, absolutely, it was important that Jane and Michaela

were involved in the decisions,

because for me, leadership's about clarity,

and I think I assisted both of you in everything we were doing

and I was happy with what we all did.

OK. All right. Let's move on to Graphene.

Now then, James.

Project manager, that's rather unusual - one week after another.

It was the right task for me.

It was sales, negotiation, and dogs.

She's a dog lover.

We know she's barking mad also but...

So tell me how you set your teams up.

Training class team was actually Elizabeth and Joanna.

-Isn't that where you can make most of the money?

-Yeah.

I was sure that you could make a lot of money in it

and that's why I put Elizabeth there.

You're the project manager, no?

The reason being,

I thought Elizabeth would be very good at running a training class.

Oh, yes. Miss Bossy Boots. I should imagine she would be, yeah.

Do you know what? When I came into this boardroom,

I half expected you to be sitting in this chair!

-THEY CHUCKLE

-OK. Anyway, you didn't get the spa.

-Yeah.

-You wanted the spa, didn't you?

May I explain, Lord Sugar? We went to both venues.

Simple question.

-And I felt that...

-Did you want the spa?

-We did a little bit, yes.

It's a slightly close second on the training venue.

OK, so you didn't get the spa

-so you ended up getting the training venue.

-We did.

-Hmm.

James, you went and saw this country home.

-We went and saw the country home.

-You didn't get that either.

Harrison went in there a bit too enthusiastically

and said that you wanted to clean the whole place.

-Everything.

-No!

-The whole area.

-No.

There is more dog mess there than the whole of Paris.

It was 100 hectares. I didn't say I was going to clean that.

Right. Now, Elizabeth and Joanna.

You have to start drumming up some appointments.

-Yes.

-And you chose a price of £25.

Yes, that's right. We were running short on time

so we handed it across to the project management team.

Right, but then you decided to sell services

-for £45, didn't you?

-We knew we'd lost out on the spa.

They told me it was lucrative,

so we knew that we had to claw back some money.

I banged out the calls in about half an hour,

booked nine appointments and made £335 revenue.

So on day two, we've got people coming there,

saying that he'd sold for £35 or 40

and they're talking to the lady next door

and the lady next door says, "What? No, I only paid 20."

Yeah, we just apologised and said that the correct amount was 25.

So you gave them their money back?

-We did, and...

-I mean, I wasn't happy when I found out about that.

Well, the point is, James, you might think to yourself,

I've demonstrated that I can get 45 quid for them.

-Yeah.

-But done is done.

Didn't you think you were going to get sussed out in the end?

It was just a choice I had to make at the time.

I think that was a big, big mistake.

Anyway, so, you had a captured audience there,

then you started selling them stuff, didn't you?

We did and that's one of the reasons we decided to say, look,

if we've got people happy that they're paying the right price,

we get more of a chance of selling

and we actually did achieve some good sales.

They might have trusted you, then.

You know, and that's why they may have bought a bit of stuff off you.

OK, so, and then we've got the photo job.

Yeah. So we took 200 pictures.

She wanted 10 or 20 that she could use on her social media or website.

Didn't like any of them, did she?

-Didn't want them at all, yeah?

-Yeah.

She had these T-shirts on and she wanted the branding in it

and a lot of the branding was covered in some of them, so...

The original price was £150.

-And she paid you how much in the end?

-She paid £125.

-Hmm.

Right, well, I'll tell you what we're going to do now,

ladies and gentlemen. We're going to start looking at this money.

So, Karren, please, tell me about Vitality's doggy spa sales.

Well, doggy spa sales generated £325.

The mobile team generated £375,

and across the two teams they sold £114.75 of additional merchandise,

making a total of £814.75.

Right. Claude, same thing for Graphene, please.

The dog training sales amounted to £435.

The mobile team sales, £435.

And the dogged determination of Elizabeth and Joanna

produced merchandise sales of £407.92,

making a total of £1,277.92.

Well, there you are, James, you won. So congratulations.

After working like a dog all day,

you're going to a top-notch spa

to get a 24-carat gold facial treatment.

Off you go and I'll see you on the next task.

Right, Charles, go off and come back shortly and we'll discuss it

and we'll see who's going to remain in the process, OK?

A central London luxury spa...

You've got very soft hands. Oh!

Oh, that's nice.

-Mm.

-LAUGHTER

-Mm. Mm.

-THEY LAUGH

I feel great winning this task.

Usually people don't step up two weeks in a row

to be project manager.

Oh, that's so nice.

But I took a calculated risk and it turned out well.

Whatever is being rolled on my face is absolutely incredible.

I definitely am getting stronger each week.

I do need to step up as project manager,

but I will prove that I've got what it takes to succeed.

Have I just been born?

-Well done.

-Cheers.

I'd just like to say thank you very much.

Everyone has fully pitched in to this task.

-Cheers to that, boy.

-Thank you, guys.

Cheers. Cheers, everyone.

Where were the failings on your behalf?

There was a lack of urgency, just not enough speed.

Whose fault is that?

I'm going to have to say it was Anisa's fault for that.

She was useless and she just moans and moans

and moans and moans, all day.

We had to line up six dogs. Looking at us,

now you tell me if you can do that in under an hour.

Shut up, Anisa, get on with the task.

-CHARLES:

-The pitches, it seemed like it was a bit of a shambles.

The second pitch, I pitched high,

because we weren't making enough money.

I thought we'd under sold the first pitch

and you can always come down. You can't go up.

Sarah's numbers were all over the place,

charging 475, then down to 250.

The model over costings wasn't helpful,

but I don't feel that had anything to do with the failure of the task.

Sarah says she's a great entrepreneur.

I don't see what she's done on this task.

You should have put you and Michaela on different sides.

-Why?

-Have you thought about that? Because you've got dogs...

-I haven't got a dog.

-Yeah, you have.

-No, I don't.

Andrew is just mental.

He's just so defensive and disruptive.

It's just unnecessary at this point in the day.

-SHE SIGHS

-I feel sick.

PHONE RINGS

Yes, Lord Sugar.

-Can you send the candidates in, please?

-Yes, Lord Sugar.

Lord Sugar will see you now.

Well, I assume you understand being the eighth week

that I need to work out

whether I'm wasting my time with certain candidates, OK?

-So you got the spa, Charles, right?

-Yes.

Now, the spa was where a lot of the money could be made.

-Absolutely.

-Yeah. But you didn't.

I mean, you should have realised

that the more dogs you process, the more money you're going to make.

-Absolutely.

-But you only processed four dogs.

-Um...

-So why didn't that happen?

Well, as I say, we made as many phone calls as we could.

We physically didn't have time to make some more calls,

which is why we did try to get some help from the sub team.

And you said, "No, we've got no time."

Yeah, we were canvassing for our own leads for that day.

Not very good, is it? I mean, to tell them, "No, clear off."

-Well...

-A few more slots booked in, we could have got £240 worth.

And then you'd have had the upsale potentials.

-Yeah.

-My question would be how come they didn't drum up more business?

I could throw the same back to you.

If you'd got the right price for this stately home,

which might have been another £200 or £300 worth of revenue...

If we'd even increased it to the price that the others bid for,

we'd still be in this mess. We're £400 down

and the money was lost on their side.

Well, no, because, you know,

you charged 120 quid to do that stately home.

I mean, Claude's team, they got paid that

for just doing some bloke's garden.

Can I just say? In the car, I suggested to both of you

that we go in high for a commercial property,

because we could make more money, and no-one listened to me.

So why doesn't your general team-mates

have any confidence in you?

I don't know, I just think I'm underestimated

and I do have good points.

All I hear from Karren is you get flustered

and you're flapping around and think everything that goes wrong is funny.

I think you have to have a sense of humour

-about some of the process sometimes.

-We're all in stitches about this.

Yeah, the only problem I had with the pitch is that

a couple of expletives had been used around the client

that could have cost us the pitch.

Yeah, I heard about that,

and I had a long chat with you, Andrew,

about getting your act right a couple of weeks ago,

and you seem to have ignored me.

You're 26 years old.

That's equivalent to three years old in dog years.

You're still showing immaturity as far as I'm concerned.

Jade, where's the fault in this task lay?

There wasn't necessarily enough structure in the day.

Was that cos the project manager didn't organise you well?

I think generally you helped us.

Did you think he done anything, Michaela?

Maybe not as much as what he could have.

-What would you expect me to do, I'm curious?

-Well, sell some slots.

Bring some punters in. Bring some dogs in.

-It wasn't from lack of trying.

-Michaela made the phone calls,

Michaela made the appointments, Jade looked after the dogs.

Michaela, what have you got to say?

Erm, there were times that I felt like I was the project manager.

I felt more pressure on this task

than what I did the task when I was actually the project manager.

-OK. Charles.

-Yeah.

-Who are you bringing back into this boardroom?

Um, I'm going to bring Andrew back and I will bring Anisa.

I did deliver the job. I delivered the job.

-You three ladies, go back to the house, OK?

-Thank you.

I'd like you to step outside

and I'm going to discuss this matter with Karren and Claude,

and I'm going to decide who is remaining in this process, OK?

Thank you, Lord Sugar.

Well, what a mess. It was very poor indeed.

Charles has actually lost six out of eight tasks so far.

Oh, he loves a bit of delegation does Charles,

and he thinks great leadership

is about directing people to do his job.

I don't think over the weeks that he's done very much.

Andrew. Do you know what? I did warn him about his laddish behaviour.

And he's just taken no notice whatsoever.

He's swearing in front of clients.

He's young for his age. He's a man-child.

I think that he has tried to be less laddish, but old habits die hard.

Well, Anisa, she is a mystery to me.

Doesn't seem to do anything.

Laughs and giggles at everything.

She's completely unfocused.

I think she would drive you mad if you went into business with her.

I think maybe in her industry,

it is OK to lark about, to joke about a bit,

but I think in this process she hasn't got the approval

of her other colleagues.

PHONE RINGS

-Yes, Lord Sugar.

-Can you send the three of them in, please?

Yes, Lord Sugar. You can go to the boardroom now.

It's two thirds of the way through the process,

so this is time to be serious, really.

It's time for me to be serious,

and I have to work out whether I'm wasting my time with dead wood.

So, Andrew...

-Yes, Lord Sugar.

-We've had a lot of dialogue about you

in the past few weeks about this laddish behaviour.

Can I say? My customer service has been phenomenal, I'd like to think.

I didn't think so, when you were swearing in front of the client,

-when you're pitching.

-What's with the swearing? What is with it?

I don't come from a corporate world. I don't go to boardrooms.

I come from bars, I come from shops, and now I'm working as an engineer

and working with a lot of blue-collar engineers.

-So can't you adapt?

-Um, I have adapted.

-Not very well.

-I've come to this process...

Charles, you claimed that you took your family business...

-Absolutely.

-It was losing 350 grand a year

and now it makes 200,000 a year.

-Absolutely.

-So if I was to speak to your dad,

-that's what he would tell me?

-Absolutely.

He'd say, "My son done it all."

He wouldn't say I've done it all, but most likely, yeah.

I always outperform the market, every single place I go to.

You haven't outperformed the market here, have you?

Possibly haven't shown my true colours, no.

No. Anisa, you say the most important thing in business

-is to have fun.

-Well, to...

You know, if you want to be in the business to have fun,

you should open a funfair.

It ought to be enjoyable and all I can say is I really,

really put my... Everything I had into the last task as well.

How can you laugh all the time and giggle, when things go wrong?

I don't laugh all of the time.

For example, I came up with the pricing strategy.

I said we should be charging more for a commercial property

and I just got shot down for it.

-You only said that once but you said it dead timid and shy.

-I didn't!

You should have came forward

-and said, "No, this is what we need to do."

-I did, then Sarah was like,

"No, that's not what we should do."

And if I hadn't taken my photography and delivered it the way I could,

we wouldn't have made any revenue at all.

That was all down to me and my photography skills.

-I had...

-Sarah would have done it. I mean, there was no great skill.

Who do you blame for the failure of it, then?

Charles. You didn't make enough of the sales on the clients

so that we basically could have made all that money

-and that wasn't made at all.

-So you think you priced well

with the stately home and you did well losing...

I contributed, saying we needed to charge that higher.

-I did say that.

-But, Anisa, no-one's got confidence with you.

-And you don't make any decisions.

-Flap, flap, flap!

It wasn't a flap, actually, Charles. I was really focused.

-Right, OK.

-That's your opinion.

Andrew, who should be fired, do you think?

Charles, due to no strategy and then secondly,

I'd say Anisa for costing us quite a bit of time in both the hall...

-Andrew...

-And the fact that she didn't do...

Andrew, you didn't want to pick up the poo initially

and then you got involved, fair play to you.

-I wasn't that slow behind you at all.

-I was sweating all day.

And I was doing the photography

which brought in most of the money, actually, so...

You were dragging your heels...

I wasn't dragging my heels. I got really involved.

I got really involved. I was slow because I wanted to be thorough

-that we didn't miss anything.

-KARREN:

-You were flustered.

You were flustered.

Lady and gentlemen,

I think I've heard enough and I'm going to summarise the way I see it.

Andrew, you come across to me as immature.

The swearing, I don't like that at all.

I did warn you about it.

In this particular task, you undervalued the stately home job.

You want my honest opinion?

I think you're here maybe four or five years too early.

I don't think you're ready yet, so, Andrew...