Doggy Business The Apprentice


Doggy Business

The candidates must set up their own dog businesses, tempting dog owners to part with their cash for services aimed at their four-legged friends.


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Transcript


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This is not a holiday camp.

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This is a business proposition from heaven.

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Lord Sugar is searching for a brand-new business partner.

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Forget about Brexit.

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In this process, I'm the one who decides

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who's going to remain and who's going to leave.

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Competing for his cash...

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..millionaire moguls in the making.

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This is a bloody shambles.

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It was boring, boring, boring.

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There was no bloody strategy.

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-We need to go now.

-Run! Oh, my God!

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It's a prize worth fighting for.

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-Can you actually physically do it?

-No.

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Your behaviour is ridiculous.

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18 candidates...

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Are you putting in any input or are you just trying to stray away from

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actually making a decision yourself?

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..12 tough tasks.

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To infinity and beyond!

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One life-changing investment.

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You're fired. You're fired.

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You didn't follow the money. You're fired.

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Previously...

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I'm giving each team a brand-new car and you have to launch it.

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..with James in the driving seat...

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We're actually in a medieval setting.

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-Where?

-Medieval, they didn't even have cars then, did they?

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First, we want this wide shot.

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..Sajan made his directorial debut...

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You need to say action or else I'm not coming!

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..but produced a horror movie.

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Get out of the way, get out of the way!

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-Action!

-Led by Michaela...

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You just need to go straight now, love.

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..the other team's advert stalled.

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-Whoa!

-CAR HORN BEEPS

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And in the pitch...

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Did anyone pick up and think it was an advert for a bicycle?

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..Anisa was out of control.

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Yeah, exactly that, we had some feedback saying,

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"We don't understand why it was a car and then a bike."

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Just take her down, tackle her. Just do something.

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But in the boardroom...

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I've got to tell you, Vitality.

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..their team raced to victory.

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-Yours was the best.

-Yes!

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James fell asleep at the wheel.

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-You let Elizabeth project-manage the team for you.

-No, he did not.

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Elizabeth was pulled over.

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Any repetition and you'll be gone.

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-Understood.

-But it was Sajan...

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You were the director.

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God knows what that was supposed to be.

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..who became the seventh casualty of the boardroom.

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Sajan, you're fired.

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Now, 11 remain.

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To fight for the chance to become Lord Sugar's business partner.

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8:00am.

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The candidates have a lie-in.

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BUZZER RINGS

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-Morning.

-Good morning.

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Get the other candidates

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-and assemble in the kitchen, please.

-Yes.

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-Guys, Lord Sugar's here!

-No, he's not.

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Bushra! Lord Sugar's here.

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-What, like now?

-Yeah.

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Hurry up.

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Honestly, you need to get up now.

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Harrison, are you going to get down here?

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Last but not least.

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-Well, good morning everyone.

-OTHERS:

-Good morning, Lord Sugar.

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Now, approximately a quarter of all British households have a dog.

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And last year, believe it or not,

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those owners spent £11 billion on those animals.

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So, I need you to tap into this market.

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I've organized for you to take over a doggy day care centre.

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And you'll need to pick the services that will generate the best revenue.

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Now, to maximise profits,

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you're also going to hit the streets

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to offer mobile services to dog lovers.

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You need to win clients,

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negotiate prices and carry out services to a very high standard.

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So, let me warn you, if it's not up to scratch,

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the customers will not be paying for them.

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It's quite simple, the team that makes the most profit will win

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and in the losing team, at least one of you will be fired.

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OK, off you go.

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Keeping the candidates on a tight leash, Karren and Claude.

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Each team will compete to win the doggy day care centre's spa

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or its canine agility training.

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First, for Team Vitality,

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choose a pack leader.

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I've had a dog for seven years, I'd be happy to lead it.

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I'd really like to have a go.

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I'd like to put myself forward.

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I've had dogs in my family a lot,

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so I'm quite happy to lead you all, guys.

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Nobody else?

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Do you want to make a decision, guys, or...?

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I'm happy to be led by you.

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-Congratulations, Charles.

-Much appreciated.

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I've got two dogs, I use doggy care facilities all the time.

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For Team Graphene, putting himself forward for a second week, James.

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I kind of know the pricing strategy

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of what most of these things will cost.

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You appear to be qualified for the job.

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Yeah, that's fine, I'll go with the consensus.

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Cool, brilliant, so I'll be project manager.

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Next, split the teams.

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Half will be based at the doggy centre,

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the others will run a mobile unit.

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So, I'm going to take the mobile team.

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I'm going to take Harrison and Bushra.

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-You'll be my sub team leader, Elizabeth, please.

-Very well.

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And I'd like you to take Joanna.

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So, for my sub team leader...

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I'd be happy to go for it if you wanted me to go for it.

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Yeah, I'm going to make Andrew my sub team leader this week.

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I've never had a dog in my life.

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I know you're not a dog owner,

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but I think you've got leadership qualities,

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that you can get the best out of your team.

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It's ridiculous that Andrew is sub team leader.

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I think it's ridiculous that Charles has overlooked me in this case.

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I think sometimes I don't help myself

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because I don't make a convincing argument but, equally,

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he's made a ridiculous decision - Andrew doesn't even go near dogs.

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He just needs to be like, "I love it, I'll send all my dogs here!"

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Make out that you absolutely love dogs.

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I actually do, like, just not big, scary ones.

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-Perfect.

-It's going to be a good one.

-Let's get on the road.

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11:00am.

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Teams split.

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With three contracts up for grabs,

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they must compete to secure work for tomorrow.

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People say dogs can, like, smell fear and stuff.

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Do you know, often the biggest dogs are the most timid.

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Yeah, they say that.

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-And it's the little ones that are the feisty ones.

-Like me!

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Little bit feisty.

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North London.

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Elmtree Doggy Day Care Centre.

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First, for Team Graphene...

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-Hello, I'm Elizabeth.

-Hello, I'm Tom.

-Tom.

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..size up the luxury doggy spa.

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-Do you want to come through?

-Yes, please.

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Teams must impress the manager for a chance to run the facility tomorrow.

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This is our grooming parlour and spa.

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We have Terry doing a pawdicure.

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-Oh, they're loving this, aren't they?

-I know.

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Lorna doing a blueberry facial.

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Are you all right, mate?

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How easy will it be for us to kind of learn the technique?

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Because I know, Elizabeth, you've got quite a lot of experience

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in terms of dogs, but I don't.

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I don't own my own dog and I never have.

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I'm worried for this team.

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In business, you have to convince people

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to allow you to represent them.

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-Ooh!

-But Joanna isn't even trying to hide the fact...

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Why do they always come for me?!

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..that she knows nothing about dogs.

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If I was the manager of this facility,

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she wouldn't fill me with any confidence.

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Can't walk in this skirt!

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Snapping at their heels,

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Team Vitality.

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-Good afternoon, my name's Tom.

-Hi, Tom.

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It's great here.

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Oh! Hello.

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The treatments that we offer here are the pawdicure,

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bath and brush and here we have a blueberry facial.

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-SHE GRUNTS

-Oh, my God, she's loving it!

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-She is.

-So, what would you charge?

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Generally, between £15-35 depending on the breed.

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Thank you very much.

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Super lush here, like better than anything they have up north.

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-Cheers, guys!

-See you soon.

-I'll see you tomorrow, Tom!

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-Down the road...

-This is our agility area.

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..judging if training centre classes could pack a more premium profit...

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And this is a doggy dancing class.

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..Team Graphene.

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-And how much does everybody pay for the class?

-They pay £12.

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And then, how many people in class?

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-We've got about eight to ten, haven't we?

-Yeah.

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Next up, Team Vitality.

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-This is a beginners agility class.

-Oh, wow.

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I've got four dogs.

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My dogs would literally have a field day, they'd absolutely love it.

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-Thank you.

-So nice to meet you.

-Lovely place.

-Bye-bye.

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Decision time, spa or training centre?

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They're both good for different reasons, but the thing is

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there might be less pressure in the spa.

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-We'll do the spa.

-Yeah.

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What are your thoughts, guys?

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I think that the spa's a better option,

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-I think we can charge a higher amount.

-Absolutely.

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PHONE RINGS

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With both chasing the spa, the manager will decide.

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-Hello.

-Hello, is that Tom?

-Speaking.

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Tom, we'd very much like to represent your spa.

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We're hoping that you'll accept, if that's OK?

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-I feel you guys were a very bubbly and friendly bunch.

-OK.

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I feel our clients would really like you guys.

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-Nice one, Tom.

-Thank you, Tom!

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I didn't feel Joanna was a dog lover.

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I'm really sorry that you felt like that.

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Thanks, bye.

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-OK, that's not ideal.

-That's a disappointment.

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With the chance to pamper pooches gone,

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it's the training centre for Team Graphene.

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This place comes a very close second, so we just have to make sure

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-we pull it out tomorrow and get it done.

-Yeah.

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A smile goes a long way.

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I think it's because Tom fancied me.

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-Could be!

-I have had a lot of Botox, to be fair.

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-3:00pm.

-So, we need to think about a name.

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I thought Dirty Dogs would be quite a good name!

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-Is it a bit offensive?

-Yeah, it could be.

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Across town, prepping to bid for a poop-scooping contract...

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Hash tag, poop and shoes.

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..Vitality's mobile team, led by Andrew.

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So, we're agreeing that we're charging our services

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at £20 an hour each, which will be £60 an hour.

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Can I make a suggestion?

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Should we not just charge a bit more for our labour, per hour?

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We put our prices too high, people will go, "No."

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The venue, Forty Hall.

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Popular wedding setting and hound hang-out.

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-Hi, lovely to meet you, you all right?

-Welcome to Forty Hall.

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-Thank you.

-So, we've got a wedding on tomorrow afternoon.

-OK.

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And we need somebody to clear all the dog mess,

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because we don't want anyone stepping in anything.

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So, this is probably the main area that I think you need to focus on.

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It's important that this is all completely clear.

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-Yes.

-All the way around the lake.

-Closer.

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And then, sort of down to the drive.

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It's quite big.

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Andrew's going to do some calculations and work that through,

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but what time would you like us here tomorrow?

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-Oh...

-BLEEP!

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Oh, bloody hell!

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So, what I was thinking is if we do that

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for the three of us for tomorrow, we was thinking £120.

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OK.

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-I'll be in touch.

-Fantastic, thank you so much.

-Thank you.

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I didn't think it went well.

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Andrew swore in front of the client, which mortified me.

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The pricing as well was a little bit low.

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When we were talking and we saw the expanse of land,

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I thought it was achievable that we could've got around £180-200.

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Can't stand the smell on my shoe!

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Also on their way to pitch, Team Graphene,

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led by project manager James.

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I think we should come up with, like, a little name for it as well.

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-Doggy Do-Gooders.

-What about, like, Pooper Scooper Friends?

-Yeah.

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How you doing? Nice to meet you, I'm James.

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OK, welcome to Forty Hall.

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We work quickly, we do graft and we will make sure

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that from the grounds that you've got, that we completely cover it.

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Yeah, basically, once we've kind of got rid of everything,

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we also disinfect the area.

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We can also help to remove any odours with scented granules,

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so it's like an odour control.

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So, how would you cover clearing the dog waste

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across quite a few hectares on site and, for example,

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treating the whole of that back lawn within the time available?

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It's just not feasible, is it?

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It was more about on the spaces

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which you presume are critical for yourself.

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The priority for me is that we clear up the dog mess first.

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So, pricing, £200 for the two hours.

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What if you get to the end of the two hours and the job's not done?

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Then we will absolutely look at a partial refund.

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I'm not really looking for a refund.

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No, exactly, and we don't want to set our clock...

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-I'm looking for a guarantee of a good job.

-Yeah, of course.

-Bye.

-Bye.

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It should be quite simple to persuade somebody to allow you

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to pick up the poo, but this team have overcomplicated it

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and made a mess of it.

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Back at the doggy centre...

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I've had a thought.

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..setting a price for their training classes, Elizabeth.

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-Let's try it at 25.

-So, all of them for 25?

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-Yeah, let's run at 25.

-OK.

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Pricing up their spa treatments, Charles's team.

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I think ideally we want to get all three in as a package.

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All three services would be £120.

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I think that's fine.

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Next, book in tomorrow's clients.

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I know you're excellent at phone sales,

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so I'd like you to start on the calls, please, Michaela.

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PHONE BEEPS

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PHONE RINGS

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£25, will that be OK?

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-Yeah, that's great, yeah.

-OK, brilliant.

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PHONE RINGS

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-I've got three, actually.

-Right.

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So, we'll book one of your dogs into each of the three sessions.

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-Lovely.

-Bye!

-Bye.

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It lasts an hour and a half.

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Would you be interested in giving her the full package?

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Not all of that, no.

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-Would you be interested?

-Not really. No, no, not tomorrow.

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All right, no worries. Well, thanks so much for your time, anyway.

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When you get to tomorrow, it's going to be one client there.

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Hello?

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Oh, hello, there. How you doing?

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Final call for Elizabeth, update project manager James.

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We would have liked the spa,

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but the spa has chosen the other team over us.

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-Ugh!

-OK.

-It was a very close second.

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Yeah, but a close second's not good enough, we have to be first.

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-Sorry?

-Close second's not good enough.

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What we're doing is trying to be positive now, rather than negative.

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-Yeah, yeah, yeah.

-We have to go and do the training sessions now.

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We need to pass on the job of booking clients to you.

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OK? Agility, dancing, sports.

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They're all £25 a session.

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-OK, OK.

-Thanks, guys, speak to you soon. Bye-bye!

-Thank you!

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-Bye.

-Not ideal.

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Why does Bushra have to put a knife in there?

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Hopefully, she hasn't had any close seconds

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that somebody's going to point out later on.

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-Let's give her a call now and see.

-PHONE RINGS

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-Hoping to avoid close second...

-Gosh.

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..time to find out who won

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the wedding venue poop-scooping contract.

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-Hello?

-Hello there, Nikki, it's James from Graphene.

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OK, well, thanks for giving me a call back.

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Initially, I was slightly worried about your offer,

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just in terms of maybe overpromising.

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So, unfortunately, we won't be using you tomorrow.

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-OK, that's disappointing.

-All the best.

0:16:100:16:12

-All the best.

-Thank you, Nikki!

0:16:120:16:13

Yeah, if you're available tomorrow, I'd like to book you.

0:16:150:16:18

-Ah, fantastic, Nikki.

-Nikki, I cannot wait.

0:16:180:16:20

-Bye-bye!

-Cheers, bye!

0:16:200:16:22

Oh, yeah!

0:16:220:16:24

-I am so happy about picking up poo!

-I told you you'd feel like that!

0:16:240:16:27

With the poop scooping contract in the bag, next pitch for Vitality...

0:16:310:16:35

Thanks for coming.

0:16:350:16:37

..a photo shoot for Wild At Heart, a canine welfare charity.

0:16:370:16:41

What's the brief? What's everything about?

0:16:410:16:43

We're looking for promotional shots

0:16:430:16:46

of the sweatshirts that we use to fundraise.

0:16:460:16:49

And how many photos are we expecting?

0:16:490:16:51

At least 10-20 that I can use.

0:16:510:16:53

OK, so we train, I co-ordinate fashion shoots on a daily basis.

0:16:530:16:56

Andrew, as well, both of us have got photography experience...

0:16:560:16:58

Er, I wouldn't say I've got photography experience.

0:16:580:17:01

-But I'm quite good with dogs.

-OK.

-I've got friends with dogs.

0:17:010:17:03

Yeah, yeah.

0:17:030:17:05

We could do a two-hour shoot for £475.

0:17:050:17:08

I would never spend that much on a photo shoot.

0:17:100:17:13

-We're a charity, first of all.

-Yes.

0:17:130:17:15

If we were to compromise and come into you at about the 225 mark?

0:17:150:17:19

See, I'm thinking more of a £250, with at least...

0:17:190:17:23

But that... Isn't that more than you've just pitched?

0:17:230:17:26

I think we could come into £200 as a final price.

0:17:260:17:29

Does that sound like something we could do?

0:17:290:17:31

I will think about your proposal,

0:17:310:17:33

and I thank you very much for coming today.

0:17:330:17:35

Sarah started far too high, then she went down to 225.

0:17:370:17:41

Andrew went back up to 250.

0:17:410:17:43

It's totally unprofessional, and eventually they ended up at 200.

0:17:430:17:46

The pros of photos, that obviously there's more money in each one.

0:17:480:17:51

-Yeah.

-With no jobs secured...

-We need this.

0:17:510:17:54

..underdogs Graphene pitch for the photo contract...

0:17:540:17:58

Sit, stay.

0:17:580:17:59

..and put their best paw forward.

0:17:590:18:02

Aw! Stay, stay. Other paw.

0:18:020:18:04

-Yay! There we go!

-So clever!

0:18:040:18:06

I'm going to be behind the scenes, taking all the pictures.

0:18:080:18:11

-So, what experience have you got with photography?

-Oop!

0:18:110:18:14

I haven't done any photography myself,

0:18:140:18:16

but I'm pretty good with the eye.

0:18:160:18:19

So, I can really see what I want.

0:18:190:18:21

I think that we'd probably be looking at around the £250 mark.

0:18:210:18:24

Yeah, roughly.

0:18:240:18:26

-I think that's probably a bit high.

-I mean...

0:18:260:18:28

We could go to about 150.

0:18:280:18:30

-I'll have a think about that.

-OK.

0:18:310:18:34

I think the drop Bushra offered was a considerable drop from 250 to 150.

0:18:340:18:39

This task could be won or lost on £100, so it could really affect us.

0:18:390:18:43

I'm hoping it doesn't, but you never know.

0:18:430:18:45

Back at the training centre...

0:18:480:18:49

-Now, sit. Oh, oh, oh!

-As his sub team...

0:18:490:18:52

-Guide her a little bit with the hand.

-Ooh!

0:18:520:18:55

..learn how to run agility classes...

0:18:550:18:57

-Good boy!

-That's you, and that's me.

0:18:570:18:59

-PHONE RINGS

-Right, so we've said £225.

0:19:010:19:03

I think we can get more than that.

0:19:030:19:05

..James decides to maximise profits...

0:19:050:19:08

-Hello, there, is that Pam?

-Hello.

0:19:080:19:11

..by upping Elizabeth's class fees.

0:19:110:19:13

-For £35.

-OK, that's lovely.

0:19:130:19:16

Brilliant, thanks very much.

0:19:160:19:19

Two left on that one, one left on the agility.

0:19:190:19:22

So, we've got an hour.

0:19:220:19:23

We're going to go and do some canvassing.

0:19:230:19:25

Prioritising their own appointments,

0:19:250:19:28

Vitality's mobile team try to line up more jobs for tomorrow.

0:19:280:19:32

-MOBILE RINGS

-Hello?

0:19:320:19:34

Andrew, it's Charles. We've secured the dog spa for treatments tomorrow.

0:19:340:19:38

-The dog spa, yeah.

-We've got to go and get our training now,

0:19:380:19:40

so what we require you to do is to call a couple of our leads...

0:19:400:19:43

Charles, Charles, Charles. We need to do some flyering, bud.

0:19:430:19:46

Sorry? So, you're telling me that you're focusing on flyering

0:19:460:19:49

versus phone calls? That's your call.

0:19:490:19:51

Is that my call? You're trying to get us to do the calls

0:19:510:19:54

that you were meant to have made.

0:19:540:19:55

-Charles, we've got too much to do here.

-OK.

0:19:550:19:57

-We've really had a hard day, too.

-Calm down, Anisa!

0:19:570:20:00

Anisa, I need one voice.

0:20:000:20:01

Andrew, can you actually physically do it?

0:20:010:20:03

No, we're not able to do it.

0:20:030:20:05

Ugh! For God's sake.

0:20:050:20:07

Yeah, OK, let's try and get some more people on.

0:20:070:20:10

8:00pm. One hour till work must stop.

0:20:120:20:16

Doggy dancing, that's £45.

0:20:160:20:19

Last chance to fill tomorrow's schedules.

0:20:190:20:22

-All right, then.

-Bye-bye.

0:20:220:20:23

All about the monies!

0:20:230:20:25

Oh, my God. Hello, there!

0:20:280:20:31

We've got a service, only available tomorrow.

0:20:310:20:33

Cleaning out your whole garden of any poop.

0:20:330:20:35

We've also got dog photography.

0:20:350:20:36

If you do it for 100 for photography and 30 for the garden, I'd do 130.

0:20:360:20:41

-Perfect.

-Thank you very much.

0:20:410:20:42

So, do you think Murphy might want a photo tomorrow?

0:20:420:20:44

-Yeah, OK. Yeah, we can sort something.

-Fantastic.

0:20:440:20:47

Thank you so much. See you later, Murphy! See you tomorrow!

0:20:470:20:50

In the spa...

0:20:500:20:51

So, you just need to be very confident with the animal.

0:20:510:20:54

..Vitality bone up on grooming techniques.

0:20:540:20:57

-I've just done his bottom.

-Have ya?

0:20:570:20:59

You're not having a slice of my pizza later.

0:20:590:21:01

PHONE RINGS

0:21:010:21:03

Last task for Team Graphene boss James...

0:21:030:21:07

-Nadine speaking.

-Hi, there, Nadine, it's James.

0:21:070:21:10

..find out if they won the photo contract.

0:21:100:21:14

I really liked the way that you were with the dogs.

0:21:140:21:17

-Thank you.

-You were realistic about the price...

-Yeah.

0:21:170:21:20

So, I'm really delighted to say that I'd be happy

0:21:200:21:23

for you guys to take the task.

0:21:230:21:24

Brilliant, Nadine. We're really, really happy with that.

0:21:240:21:27

-Bye!

-Bye!

0:21:270:21:28

Yes, right, cool!

0:21:280:21:30

9:00pm. Contracts won, clients booked.

0:21:320:21:37

Tomorrow, it's...dog eat dog.

0:21:380:21:41

8:00am.

0:21:480:21:50

-Morning, guys.

-Morning!

0:21:500:21:52

Updating his team, project manager James.

0:21:520:21:56

We've actually managed to fully book all your appointments for today.

0:21:560:21:59

-Brilliant.

-For the dog training.

-OK.

0:21:590:22:01

But the majority of them went for £45.

0:22:010:22:03

That's more than we were charging.

0:22:030:22:04

We needed to up the money, we needed to get some more money.

0:22:040:22:07

-Scoops & Shoots.

-That is quite good.

0:22:070:22:10

Trying to maintain pack unity...

0:22:100:22:12

-How was your day, mate?

-..Vitality boss, Charles.

0:22:120:22:15

We did have some concerns when you rang us up to try and get us

0:22:150:22:18

to make a call to your leads.

0:22:180:22:20

I wanted to understand where you guys were up to.

0:22:200:22:22

You didn't ask us how we'd done. You said "keep the speed."

0:22:220:22:24

I had Anisa down my ear. I needed just one voice.

0:22:240:22:26

Then you have the cheek to say, "If you don't make this call,

0:22:260:22:29

-"this is on you."

-So, this conversation's ridiculous.

0:22:290:22:31

I mean, I don't know why we're actually going to

0:22:310:22:33

escalate now into an argument.

0:22:330:22:34

Look, you've got some contacts, we've got some contracts.

0:22:340:22:37

-Let's crack on. Good luck.

-Have a good day!

0:22:370:22:39

Don't forget your pooper scooper!

0:22:390:22:42

Teams split.

0:22:430:22:45

11 hours to doggy bag a profit.

0:22:450:22:48

It's a luxury treatment - two shampoos and a bath and brush.

0:22:500:22:54

We get a facial with that.

0:22:540:22:55

With appointments still to fill, Michaela chases leads.

0:22:550:22:59

-Go on, then.

-Aw, Martine, you're a star.

0:23:010:23:03

-You're killing me.

-And what dog is it that you have, Martine?

0:23:030:23:06

I have a jugapoo.

0:23:060:23:07

-What's his name?

-Moo, like the cow.

0:23:070:23:10

OK, a jugapoo called Moo. Lovely.

0:23:100:23:13

10:00am.

0:23:150:23:16

Elizabeth, be gentle with me, God.

0:23:180:23:21

For both doggy day care teams,

0:23:210:23:23

pet pampering products to boost profits.

0:23:230:23:26

In the more expensive retailers, then you would pay, like, £15.

0:23:260:23:30

The Tangle Teaser...

0:23:300:23:32

These are recommended at £14.95.

0:23:320:23:34

Aw, look at that.

0:23:340:23:35

And this is one for you, Michaela.

0:23:350:23:37

-Relax with a little glass of Pawsecco.

-Yeah.

-Exactly.

0:23:370:23:40

-ELIZABETH:

-What we need to do is we need to walk it.

0:23:420:23:44

With clients waiting...

0:23:440:23:46

-Number one is the pole.

-Yeah.

-Make sure it's safe and secure.

0:23:460:23:49

..Joanna and Elizabeth prepare for their first agility class.

0:23:490:23:54

I think what might be an idea is to move this,

0:23:540:23:56

then we can get them through the tunnel.

0:23:560:23:58

That's too tight a turn, Joanna.

0:23:590:24:01

OK.

0:24:030:24:05

Elizabeth is a force of nature.

0:24:050:24:07

-Is it not too close to that?

-Yeah, it is.

0:24:070:24:09

The course was laid out last night. Everything is satisfactory.

0:24:090:24:12

There's no reason for Elizabeth to come along

0:24:120:24:14

and start changing everything.

0:24:140:24:15

Particularly as you've got customers waiting with their dogs.

0:24:150:24:18

Let's hope that doesn't lead to any refund requests.

0:24:180:24:21

-They're coming out of the tunnel and they're coming down here...

-OK.

0:24:210:24:24

And they're coming over here, then they're coming around here,

0:24:240:24:28

-then they're coming from here to here. Yeah?

-OK.

0:24:280:24:31

-CHARLES:

-It's quarter past ten.

0:24:330:24:35

Also playing the waiting game...

0:24:350:24:37

-Let's give her a call.

-Yeah.

0:24:370:24:39

..Charles's spa team...

0:24:390:24:40

There you are, on speaker for you already.

0:24:400:24:43

..chase a no-show.

0:24:430:24:45

-This is just what I wanted.

-Great start, isn't it?

0:24:450:24:47

I mean, any other industry, any other appointment,

0:24:470:24:50

like, that'd be a cancelled appointment...

0:24:500:24:52

-Yeah.

-And you'd charge it.

0:24:520:24:53

That's really annoyed me.

0:24:530:24:55

Two miles away...

0:24:580:24:59

You wanted us to do all of the side, the garden

0:24:590:25:02

-and the walled garden?

-Yes.

0:25:020:25:04

..Charles's sub team prepare to scoop poop.

0:25:040:25:08

We'd like to suggest for an additional £30,

0:25:080:25:10

we'll put on a brown spot treatment onto all the brown spots?

0:25:100:25:12

-And also a bit of repellent, if you'd like.

-OK.

0:25:120:25:15

You do need to be finished by 12 though,

0:25:150:25:17

-cos the wedding starts at one.

-OK, sure.

0:25:170:25:19

And the other thing is if you could pick up any bird mess, as well.

0:25:190:25:22

OK, we'll do our best, we'll make sure

0:25:220:25:23

-we get all the bigger pieces.

-All the bigger pieces.

0:25:230:25:25

Let's go!

0:25:250:25:27

Vigilant, guys. Is that poo?

0:25:300:25:32

-If in doubt, just get it.

-It's a pretty big one.

0:25:320:25:34

-In the bin, lovely.

-Great.

0:25:340:25:37

So, I'm going to do the brown spot bit here, yeah?

0:25:370:25:39

But there's loads of bird poo, guys. There is a shit ton.

0:25:390:25:43

-KARREN:

-They've taken on a big contact at a very low rate,

0:25:430:25:45

and they said they were concentrating on dog mess

0:25:450:25:48

but, actually, they've ended up picking up bird poo

0:25:480:25:50

and there's a lot of it.

0:25:500:25:52

And that was Sarah, she confirmed to the client she would do that.

0:25:520:25:54

Pick up the pace a bit, Anisa.

0:25:540:25:56

Yeah, I know, but the flower bed's really complicated.

0:25:560:25:58

Anisa is flapping around.

0:25:580:25:59

She doesn't know whether to look in the flower beds or on the grass.

0:25:590:26:02

Here! Massive poos, massive poos. Loads of them.

0:26:020:26:04

It's not rocket science, this. Poo, bag - put the two together

0:26:040:26:09

and clean up.

0:26:090:26:10

-ANDREW:

-Juicy, that, isn't it?

-Yeah.

-Try and make it quicker.

0:26:120:26:15

What do you think I'm doing? I'm the one doing all the work.

0:26:150:26:17

-You're just standing there.

-Are you? Well, do you want to swap?

-Ugh!

0:26:170:26:20

Why did we commit to duck poo?

0:26:200:26:22

-Cos this is screwing us.

-We didn't, we said the big ones.

0:26:220:26:24

-Well, they're all big!

-And that was clear.

-They're all big!

0:26:240:26:26

Don't be frantic guys, be calm.

0:26:260:26:28

All right with this lawn, I think. Done.

0:26:290:26:31

For rival mobile team Graphene,

0:26:360:26:39

with no appointments except their afternoon charity photo shoot...

0:26:390:26:43

Looks like they've got a dog, that one.

0:26:430:26:45

-Time to drum up...

-Nothing.

0:26:450:26:48

..doggy business.

0:26:480:26:49

No, nothing.

0:26:490:26:51

-DOG BARKING

-Oh, there we go.

0:26:510:26:53

-We're actually offering some services...

-OK.

-..today in the area.

0:26:530:26:56

-We're doing pooper scooper service.

-Come in.

-Oh, brilliant.

-Cheers.

0:26:560:26:59

We'll do a full sweep.

0:27:020:27:03

And then what we can do is use the deterrent granules

0:27:030:27:06

and then a brown spot repair.

0:27:060:27:07

Cost for that'll be £100.

0:27:070:27:09

-That's perfect, thank you.

-Well, we'll crack on, then.

0:27:090:27:14

Right, I've done the dog poo.

0:27:140:27:15

It wasn't loads.

0:27:150:27:17

-CLAUDE:

-There's no question,

0:27:170:27:18

£100 for jobs that really are quite simple.

0:27:180:27:20

-BUSHRA:

-Harrison's in his element.

0:27:200:27:22

The mobile team has a great opportunity for making lots of cash.

0:27:220:27:26

-There.

-Thank you very much.

-And there's the receipt for you.

0:27:260:27:28

Brilliant, thank you very much.

0:27:280:27:30

At the spa...

0:27:300:27:31

Time to see Mummy!

0:27:310:27:33

Look at you, hello, darling!

0:27:330:27:35

..finally underway, team Vitality...

0:27:350:27:38

Which one do you want? Yeah!

0:27:380:27:40

..cashing in on treatments and pooch products.

0:27:400:27:44

So, it's £144.98, please.

0:27:440:27:46

Brilliant, OK.

0:27:460:27:48

Aw, he's loving it.

0:27:500:27:51

Directing his team...

0:27:510:27:52

Give him the fizz bath on his feet.

0:27:520:27:54

I'll keep my hands clean.

0:27:540:27:56

..project manager Charles.

0:27:560:27:58

So, who would like to start brushing?

0:27:580:28:00

Yeah, day's going really well.

0:28:000:28:02

It seems that Michaela and Jade,

0:28:020:28:03

given they naturally have longer hair,

0:28:030:28:05

they're used to kind of combing hair.

0:28:050:28:07

And I'm just prompting them along.

0:28:070:28:08

He's had a bath and brush, but we also checked his pads

0:28:080:28:11

because it was a little long.

0:28:110:28:12

You know what? You go and explain it to the customer.

0:28:120:28:14

-All right, yeah.

-Yeah? Cool.

0:28:140:28:16

Michaela is running the appointment schedule,

0:28:160:28:18

she's made all the calls.

0:28:180:28:20

Jade's petting the dogs and she's making the dogs feel comfortable.

0:28:200:28:23

-OK, I'm just going to give him a nail file.

-OK.

0:28:230:28:26

Charles is just sitting back and letting them do all the work.

0:28:260:28:29

I'll leave you to it.

0:28:290:28:30

For Charles's mobile team,

0:28:330:28:35

before picking up £150 for poop scooping...

0:28:350:28:39

Hold on.

0:28:390:28:40

..a lawn inspection by the boss.

0:28:400:28:42

Oh, there's quite a lot still here, isn't there?

0:28:420:28:45

It's just the bird poo is so much more than we thought.

0:28:450:28:48

You did agree to do it though, didn't you?

0:28:480:28:50

I think you've probably taken on a bit too much.

0:28:500:28:52

Um, I obviously can't pay you the full amount.

0:28:520:28:54

-Are you happy with £135?

-Um...

0:28:540:28:57

Yeah, I'm happy with that.

0:28:570:28:58

-Thank you.

-Thanks so much.

-Thank you.

0:28:580:29:00

-Cheers, we appreciate that.

-Thank you.

0:29:000:29:02

-Bye.

-Take care.

0:29:020:29:04

Ah! I'm pooped.

0:29:040:29:06

Three miles away...

0:29:080:29:10

Look at the little one!

0:29:100:29:11

..next task for James's team...

0:29:110:29:14

-Hello!

-How you doing?

-Nice to see you again.

0:29:140:29:16

..charity photo shoot.

0:29:160:29:18

Did you want individual shots of the dogs?

0:29:180:29:20

Do what you feel is right and best for the charity.

0:29:200:29:23

-Yeah, yeah, yeah.

-Capturing the fundraising sweatshirts.

-Yeah, yeah.

0:29:230:29:27

That's it, get a close-up as well, Bushra.

0:29:290:29:31

One, two, three, go! Go on!

0:29:310:29:34

GROWLING

0:29:340:29:35

-Oh, that's not the photo...

-Oh, oh, oh!

0:29:350:29:38

-SNARLING

-Oi! Little shit.

0:29:380:29:40

-Oh, that's it.

-That's a nice one.

0:29:400:29:43

-CLAUDE:

-They've got the models hugging the dogs.

0:29:430:29:45

It's all very cute.

0:29:450:29:47

Well done.

0:29:470:29:48

But they've missed the whole point.

0:29:480:29:50

The charity wants to raise money by selling those sweatshirts,

0:29:500:29:53

and that's the reason for the photo shoot.

0:29:530:29:55

-Ah, that's the one! Look!

-Yeah.

-Look at that!

0:29:550:29:57

But you can barely see them.

0:29:570:29:58

-Hi, Nadine.

-Hi, hi.

0:29:580:30:00

So, we'll have a little flick through and show you what we've got.

0:30:000:30:03

This one's perfect.

0:30:030:30:05

Would've been helpful if you'd have said to him,

0:30:050:30:07

"Can move your arm, so that you can see the sweatshirt?"

0:30:070:30:10

-Yeah.

-Can you see the issue with this one? They're blurry.

0:30:100:30:14

I don't think there's ten there

0:30:140:30:16

that I could really use for the objective.

0:30:160:30:18

If you give me all of the shots, then I'll give you 125.

0:30:180:30:22

-Yeah, we'll agree the £125, then. OK?

-Thank you.

0:30:220:30:26

-No worries.

-Take care, bye.

-See you.

0:30:260:30:28

At the training centre...

0:30:310:30:33

-Go!

-Come on.

0:30:330:30:36

..doggy dancing in full swing.

0:30:360:30:40

Spin round. Yeah!

0:30:400:30:41

Good boy!

0:30:440:30:46

Sit. Cry.

0:30:460:30:48

-Hey!

-Well done, everybody.

0:30:480:30:50

Time to take course payments

0:30:500:30:53

and sell profitable products.

0:30:530:30:55

-Hello! Right, so Godfrey...

-35.

0:30:550:30:58

-Yeah.

-I spoke to one of the other customers

0:30:580:31:01

and she was only paying 25.

0:31:010:31:02

Apologies. There was a miscommunication

0:31:020:31:04

that happened yesterday but if you're happy with the 25,

0:31:040:31:07

-we'll honour that.

-And were you interested in the little treats

0:31:070:31:09

that we've brought along as well?

0:31:090:31:11

-Got some Pawsecco.

-No, I'll just have the session, please.

0:31:110:31:14

-No problem.

-No problem at all.

0:31:140:31:16

There you go.

0:31:160:31:17

It seemed like her back was already up

0:31:170:31:19

and she wasn't really as interested in the products.

0:31:190:31:21

-Everybody that's been overcharged won't spend any more.

-Yeah.

0:31:210:31:24

With the pricing a dog's dinner...

0:31:240:31:27

Hello, everybody.

0:31:270:31:28

..Elizabeth and Joanna come clean to their next group.

0:31:280:31:31

Who have we got here that paid over the £25, please?

0:31:310:31:34

Six of you. Our apologies.

0:31:340:31:36

There's been a little bit of confusion,

0:31:360:31:38

but we just wanted to clarify that the price for today is £25.

0:31:380:31:41

-We will sort your payments out at the end, all right?

-Brilliant.

0:31:410:31:44

We gave people a refund.

0:31:440:31:45

If we lose because of that, it's down to management.

0:31:450:31:48

James overcharged people.

0:31:480:31:49

They're actually talking amongst themselves

0:31:490:31:51

and know that people are paying different price points.

0:31:510:31:53

We're going to head up to the paddock.

0:31:530:31:55

And we're going to play Temptation Alley.

0:31:550:31:56

At the spa, appointments over.

0:32:000:32:03

I'm going to give the sub team a call.

0:32:030:32:05

Charles heads off to help the rest of his team...

0:32:050:32:07

Hello.

0:32:090:32:10

..who are knee deep in dogs.

0:32:100:32:12

PHONE RINGS

0:32:120:32:13

Hello.

0:32:130:32:15

We're finished at the spa.

0:32:150:32:16

Now, have you got some leads for us to follow up on?

0:32:160:32:18

-You're going to have to come to us, I think.

-Right, no problem.

0:32:180:32:21

Good luck, mate.

0:32:210:32:22

At a new appointment...

0:32:230:32:25

Get all the dogs. Just put them all on the chair,

0:32:250:32:28

like a group shot, if that's OK.

0:32:280:32:30

..the sub team have six pooches to pose.

0:32:300:32:33

-No, no, no, no!

-ANISA LAUGHING

0:32:330:32:35

Quick, quick!

0:32:350:32:36

Calm... Honestly, if you're screaming and yelping,

0:32:370:32:41

they're not going to come.

0:32:410:32:42

Anisa, Anisa, you need to get them in the picture.

0:32:420:32:45

GROWLING

0:32:450:32:47

-Oh, he's not happy.

-SHE LAUGHS

0:32:470:32:49

Come. Come on. Come on, come, come, come, come.

0:32:490:32:52

Yay!

0:32:520:32:53

Last session of the day for Elizabeth and Joanna.

0:32:530:32:57

Okey dokey. Who likes Prosecco?

0:32:570:33:00

With refunds in back pockets...

0:33:000:33:03

So we've got doggie rose. We've also got some doggie beer.

0:33:030:33:07

Take a bottle of beer, I think.

0:33:070:33:08

Next person.

0:33:080:33:10

..the pooch products finally start to shift.

0:33:100:33:13

6:00pm.

0:33:160:33:18

-We've got one hour of trading left.

-We need to crack on from here.

0:33:180:33:21

For both teams, last chance to scoop up cash.

0:33:220:33:26

-Let's just have a quick look.

-Yeah.

-That's one of my favourites.

0:33:260:33:28

-You've got pretty much what I asked for.

-Perfect.

0:33:280:33:31

-Fantastic.

-Thank you so much.

-Thank you so much.

0:33:310:33:34

-So what is this going to cost me?

-It would be £125.

0:33:340:33:37

That sounds good.

0:33:370:33:39

Just take your time with that. Otherwise, you'll smash through it.

0:33:390:33:42

-That's for you.

-Perfect, thanks very much.

-Sure.

0:33:420:33:45

Well done.

0:33:450:33:46

-How are we?

-Hi!

0:33:480:33:51

Team Vitality reunited.

0:33:510:33:53

We need you to pick up poo. The shovels are a waste of time.

0:33:530:33:56

-Just a waste of time.

-Just use your bags.

-Just gloves and a bag.

0:33:560:33:58

One, two, three. Eurgh, eurgh!

0:33:580:34:00

-I feel like it's...

-Get messy. Get messy with it.

0:34:000:34:02

-Oh, God! It just went into the grass.

-Bleurgh!

0:34:020:34:04

Don't pump it in, though. We'll not get it back out.

0:34:040:34:07

-Oh, my God!

-SHE RETCHES

0:34:070:34:09

-I'll take some of the doggy beer. Six of them.

-Six? Yeah.

0:34:090:34:13

With deadline fast approaching,...

0:34:130:34:15

There you go, there you go.

0:34:150:34:17

..last snaps...

0:34:170:34:18

-There's some really nice ones.

-Thank you so much.

0:34:180:34:20

..and a final push on poo.

0:34:200:34:23

I'm the turd catcher.

0:34:230:34:25

Come to me, turds.

0:34:250:34:27

-Very pleased.

-Thank you.

-Come on.

0:34:270:34:30

-You just missed a little bit.

-Did we?

-There's the old bit there.

0:34:300:34:33

-Yeah, yeah.

-That bit there.

0:34:330:34:35

-Thank you very much.

-Thank you.

0:34:350:34:37

And again, and again. He's loving that.

0:34:370:34:39

What do you think, guys?

0:34:390:34:40

-55 quid or it's finished.

-We're going to lose it. 55.

0:34:400:34:43

-Next one.

-I feel like a Ghostbuster.

0:34:430:34:47

We should have been called Poobusters.

0:34:470:34:49

We can do you a case for £30.

0:34:490:34:52

-Oh, go on.

-Thank you so much.

0:34:520:34:54

Right, guys, we've passed our deadline.

0:34:570:34:59

We've sold as much as we can today.

0:34:590:35:01

-High fives all round, you know? Awesome work. Good work.

-Well done.

0:35:010:35:04

-Let's go and get ourselves some Pawsecco!

-Yeah, baby!

0:35:040:35:07

Tonight, tallies will be totalled.

0:35:090:35:12

Tomorrow in the boardroom...

0:35:140:35:16

face the top dog.

0:35:160:35:18

You can go to the boardroom now.

0:35:290:35:30

Well, I guess if nothing else,

0:35:530:35:57

you've found out how much people love their pets.

0:35:570:35:59

So, Charles, project manager, what did you do?

0:35:590:36:03

So initially, I looked at the team splits.

0:36:030:36:05

I put Anisa, Andrew and Sarah on the mobile team

0:36:050:36:09

and I put Andrew as sub team leader.

0:36:090:36:11

Anisa tried to be sub team leader, though, didn't she?

0:36:110:36:14

I'll be honest, my experience last week

0:36:140:36:16

-was that she struggles to handle the pressure.

-Right, OK.

0:36:160:36:20

Now, you went to visit these two locations, a spa...

0:36:200:36:24

-Yeah, and...

-And the other one was like a training centre.

-Exactly.

0:36:240:36:27

We decided that the spa looked like the best facility to monetise.

0:36:270:36:32

-So you got the spa?

-We did, indeed.

0:36:320:36:34

-I think you were after it also.

-Yeah.

-Yeah.

0:36:340:36:37

Right, so, mobile team, what did you do on the first day?

0:36:370:36:41

So we had two corporate clients to see.

0:36:410:36:43

We went to a nice hall, pitching a pooper scooping service.

0:36:430:36:48

-And your punch line was scoops and shoots?

-Yes.

0:36:480:36:52

Sounds a bit sinister, really.

0:36:520:36:54

Sounds like you clean the dogs up

0:36:540:36:55

and then you give it to the vet to put them down.

0:36:550:36:58

-Hmm... Did you get it?

-We did get that one, yes.

0:36:580:37:01

You did. You also pitched for that, did you? And you didn't get that.

0:37:010:37:03

-Didn't get it.

-Not looking great over there, is it?

0:37:030:37:06

-Next?

-ANDREW:

-There was another job to bid for,

0:37:060:37:08

so we then moved on to the commercial photo shoot.

0:37:080:37:11

-For a charity?

-Charity, yeah.

-You didn't get that one, did you?

0:37:110:37:14

-No, we didn't.

-From what I understood, Sarah,

0:37:140:37:17

-you came in at 475...

-Yeah.

-And then 225 and then you said 250.

0:37:170:37:21

-Yeah.

-And then, in the end, the woman thought to herself,

0:37:210:37:24

"Do you know what? This lot don't know what they're doing."

0:37:240:37:26

We were trying to come across, you know, as a professional shoot,

0:37:260:37:28

and so we tried to sell ourselves, but I think, yeah,

0:37:280:37:31

when we came in, as you say,

0:37:310:37:32

-it was a bit muddled in the way that we negotiated.

-Hmm.

0:37:320:37:35

Anyway, what else did you do on day one?

0:37:350:37:37

We needed to drum up business for ourselves the next day

0:37:370:37:40

but we got a call from the other team

0:37:400:37:41

asking us to take one of their leads on.

0:37:410:37:43

-To make appointments for them.

-OK.

0:37:430:37:45

Yeah. And, luckily, we did decide not to and on the common,

0:37:450:37:47

we got two appointments for the next day.

0:37:470:37:50

Right. Now, tell me what happened on day two with your team.

0:37:500:37:53

When we got to the spa, the first client hadn't shown up,

0:37:530:37:56

so we had an hour of downtime, which was unfortunate,

0:37:560:37:58

and then we had a really good day from them.

0:37:580:38:00

Every client that came in, I think we upsold.

0:38:000:38:02

They were happy with the service. No refunds.

0:38:020:38:05

And we got good money for it.

0:38:050:38:06

OK, so what happened with you on the stately home job

0:38:060:38:10

where you had to remove dog poo?

0:38:100:38:11

She basically said, "Can you get the bird poo as well?"

0:38:110:38:13

Which we agreed to get...

0:38:130:38:15

-Well, surely, you should have gone kerching at that point.

-Yeah. Yeah.

0:38:150:38:18

No? You done it for the same price?

0:38:180:38:20

Yeah, well, we wanted to make sure the customer service was there.

0:38:200:38:24

It's like, if you're car cleaning, someone says, "Clean my car.

0:38:240:38:26

"Now clean my wife's also."

0:38:260:38:29

I agree, we should have probably uplifted

0:38:290:38:31

but I did upsell, Lord Sugar, a treatment on top,

0:38:310:38:33

so we did upsell to her for doing a brown spot treatment

0:38:330:38:35

and we didn't fulfil both sides of the park for that,

0:38:350:38:38

but we did get an extra small amount for that.

0:38:380:38:40

Right, so, Anisa?

0:38:400:38:42

-Did you do much?

-Yeah, the geese poo and just getting everything done.

0:38:420:38:46

You were a bit overwhelmed by it all, weren't you?

0:38:460:38:48

There was so much geese poo when we got there,

0:38:480:38:50

it was a bit overwhelming, but we got through it.

0:38:500:38:52

You were due to get 150. But you got 135.

0:38:520:38:55

Yeah, we didn't have time to do the other half.

0:38:550:38:58

Did you become an expert in differentiating

0:38:580:38:59

-between the different...

-Well, that was the concern.

0:38:590:39:01

We tried to say we would just get the bigger...

0:39:010:39:03

-That was the concern.

-..the bigger poo.

0:39:030:39:05

So generally, Charles - good team leader?

0:39:050:39:08

We didn't really have much to do with the other team.

0:39:090:39:12

We were sort of left to our own devices, really.

0:39:120:39:14

-Did you do much yourself, Charles?

-Absolutely. Made decisions as to...

0:39:140:39:17

You know, absolutely, it was important that Jane and Michaela

0:39:170:39:20

were involved in the decisions,

0:39:200:39:21

because for me, leadership's about clarity,

0:39:210:39:23

and I think I assisted both of you in everything we were doing

0:39:230:39:26

and I was happy with what we all did.

0:39:260:39:27

OK. All right. Let's move on to Graphene.

0:39:270:39:30

Now then, James.

0:39:300:39:32

Project manager, that's rather unusual - one week after another.

0:39:320:39:36

It was the right task for me.

0:39:360:39:37

It was sales, negotiation, and dogs.

0:39:370:39:41

She's a dog lover.

0:39:410:39:43

We know she's barking mad also but...

0:39:430:39:46

So tell me how you set your teams up.

0:39:460:39:48

Training class team was actually Elizabeth and Joanna.

0:39:480:39:51

-Isn't that where you can make most of the money?

-Yeah.

0:39:510:39:53

I was sure that you could make a lot of money in it

0:39:530:39:55

and that's why I put Elizabeth there.

0:39:550:39:57

You're the project manager, no?

0:39:570:39:59

The reason being,

0:39:590:40:00

I thought Elizabeth would be very good at running a training class.

0:40:000:40:03

Oh, yes. Miss Bossy Boots. I should imagine she would be, yeah.

0:40:030:40:06

Do you know what? When I came into this boardroom,

0:40:060:40:08

I half expected you to be sitting in this chair!

0:40:080:40:10

-THEY CHUCKLE

-OK. Anyway, you didn't get the spa.

0:40:100:40:13

-Yeah.

-You wanted the spa, didn't you?

0:40:130:40:15

May I explain, Lord Sugar? We went to both venues.

0:40:150:40:17

Simple question.

0:40:170:40:18

-And I felt that...

-Did you want the spa?

-We did a little bit, yes.

0:40:180:40:21

It's a slightly close second on the training venue.

0:40:210:40:23

OK, so you didn't get the spa

0:40:230:40:25

-so you ended up getting the training venue.

-We did.

-Hmm.

0:40:250:40:28

James, you went and saw this country home.

0:40:280:40:31

-We went and saw the country home.

-You didn't get that either.

0:40:310:40:33

Harrison went in there a bit too enthusiastically

0:40:330:40:36

and said that you wanted to clean the whole place.

0:40:360:40:38

-Everything.

-No!

-The whole area.

-No.

0:40:380:40:41

There is more dog mess there than the whole of Paris.

0:40:410:40:44

It was 100 hectares. I didn't say I was going to clean that.

0:40:440:40:46

Right. Now, Elizabeth and Joanna.

0:40:460:40:48

You have to start drumming up some appointments.

0:40:480:40:51

-Yes.

-And you chose a price of £25.

0:40:510:40:54

Yes, that's right. We were running short on time

0:40:540:40:57

so we handed it across to the project management team.

0:40:570:40:59

Right, but then you decided to sell services

0:40:590:41:03

-for £45, didn't you?

-We knew we'd lost out on the spa.

0:41:030:41:06

They told me it was lucrative,

0:41:060:41:07

so we knew that we had to claw back some money.

0:41:070:41:09

I banged out the calls in about half an hour,

0:41:090:41:11

booked nine appointments and made £335 revenue.

0:41:110:41:14

So on day two, we've got people coming there,

0:41:140:41:16

saying that he'd sold for £35 or 40

0:41:160:41:20

and they're talking to the lady next door

0:41:200:41:22

and the lady next door says, "What? No, I only paid 20."

0:41:220:41:25

Yeah, we just apologised and said that the correct amount was 25.

0:41:250:41:29

So you gave them their money back?

0:41:290:41:31

-We did, and...

-I mean, I wasn't happy when I found out about that.

0:41:310:41:33

Well, the point is, James, you might think to yourself,

0:41:330:41:36

I've demonstrated that I can get 45 quid for them.

0:41:360:41:39

-Yeah.

-But done is done.

0:41:390:41:40

Didn't you think you were going to get sussed out in the end?

0:41:400:41:43

It was just a choice I had to make at the time.

0:41:430:41:45

I think that was a big, big mistake.

0:41:450:41:46

Anyway, so, you had a captured audience there,

0:41:480:41:51

then you started selling them stuff, didn't you?

0:41:510:41:54

We did and that's one of the reasons we decided to say, look,

0:41:540:41:56

if we've got people happy that they're paying the right price,

0:41:560:41:59

we get more of a chance of selling

0:41:590:42:00

and we actually did achieve some good sales.

0:42:000:42:02

They might have trusted you, then.

0:42:020:42:04

You know, and that's why they may have bought a bit of stuff off you.

0:42:040:42:06

OK, so, and then we've got the photo job.

0:42:060:42:09

Yeah. So we took 200 pictures.

0:42:090:42:11

She wanted 10 or 20 that she could use on her social media or website.

0:42:110:42:14

Didn't like any of them, did she?

0:42:140:42:16

-Didn't want them at all, yeah?

-Yeah.

0:42:160:42:18

She had these T-shirts on and she wanted the branding in it

0:42:180:42:21

and a lot of the branding was covered in some of them, so...

0:42:210:42:24

The original price was £150.

0:42:240:42:27

-And she paid you how much in the end?

-She paid £125.

-Hmm.

0:42:270:42:30

Right, well, I'll tell you what we're going to do now,

0:42:300:42:33

ladies and gentlemen. We're going to start looking at this money.

0:42:330:42:35

So, Karren, please, tell me about Vitality's doggy spa sales.

0:42:350:42:41

Well, doggy spa sales generated £325.

0:42:410:42:46

The mobile team generated £375,

0:42:460:42:50

and across the two teams they sold £114.75 of additional merchandise,

0:42:500:42:56

making a total of £814.75.

0:42:560:43:01

Right. Claude, same thing for Graphene, please.

0:43:020:43:06

The dog training sales amounted to £435.

0:43:060:43:10

The mobile team sales, £435.

0:43:100:43:14

And the dogged determination of Elizabeth and Joanna

0:43:140:43:18

produced merchandise sales of £407.92,

0:43:180:43:23

making a total of £1,277.92.

0:43:230:43:27

Well, there you are, James, you won. So congratulations.

0:43:270:43:32

After working like a dog all day,

0:43:320:43:34

you're going to a top-notch spa

0:43:340:43:36

to get a 24-carat gold facial treatment.

0:43:360:43:39

Off you go and I'll see you on the next task.

0:43:390:43:41

Right, Charles, go off and come back shortly and we'll discuss it

0:43:530:43:57

and we'll see who's going to remain in the process, OK?

0:43:570:44:00

A central London luxury spa...

0:44:100:44:12

You've got very soft hands. Oh!

0:44:140:44:16

Oh, that's nice.

0:44:160:44:17

-Mm.

-LAUGHTER

0:44:170:44:19

-Mm. Mm.

-THEY LAUGH

0:44:210:44:23

I feel great winning this task.

0:44:230:44:25

Usually people don't step up two weeks in a row

0:44:250:44:27

to be project manager.

0:44:270:44:29

Oh, that's so nice.

0:44:290:44:30

But I took a calculated risk and it turned out well.

0:44:300:44:32

Whatever is being rolled on my face is absolutely incredible.

0:44:330:44:38

I definitely am getting stronger each week.

0:44:390:44:41

I do need to step up as project manager,

0:44:410:44:43

but I will prove that I've got what it takes to succeed.

0:44:430:44:46

Have I just been born?

0:44:460:44:48

-Well done.

-Cheers.

0:44:480:44:50

I'd just like to say thank you very much.

0:44:500:44:52

Everyone has fully pitched in to this task.

0:44:520:44:55

-Cheers to that, boy.

-Thank you, guys.

0:44:550:44:56

Cheers. Cheers, everyone.

0:44:560:44:58

Where were the failings on your behalf?

0:45:050:45:08

There was a lack of urgency, just not enough speed.

0:45:080:45:10

Whose fault is that?

0:45:100:45:11

I'm going to have to say it was Anisa's fault for that.

0:45:110:45:13

She was useless and she just moans and moans

0:45:130:45:15

and moans and moans, all day.

0:45:150:45:17

We had to line up six dogs. Looking at us,

0:45:170:45:20

now you tell me if you can do that in under an hour.

0:45:200:45:22

Shut up, Anisa, get on with the task.

0:45:220:45:24

-CHARLES:

-The pitches, it seemed like it was a bit of a shambles.

0:45:240:45:27

The second pitch, I pitched high,

0:45:270:45:28

because we weren't making enough money.

0:45:280:45:30

I thought we'd under sold the first pitch

0:45:300:45:32

and you can always come down. You can't go up.

0:45:320:45:34

Sarah's numbers were all over the place,

0:45:340:45:35

charging 475, then down to 250.

0:45:350:45:37

The model over costings wasn't helpful,

0:45:370:45:39

but I don't feel that had anything to do with the failure of the task.

0:45:390:45:42

Sarah says she's a great entrepreneur.

0:45:420:45:43

I don't see what she's done on this task.

0:45:430:45:45

You should have put you and Michaela on different sides.

0:45:450:45:48

-Why?

-Have you thought about that? Because you've got dogs...

0:45:480:45:51

-I haven't got a dog.

-Yeah, you have.

-No, I don't.

0:45:510:45:53

Andrew is just mental.

0:45:530:45:55

He's just so defensive and disruptive.

0:45:550:45:57

It's just unnecessary at this point in the day.

0:45:570:45:59

-SHE SIGHS

-I feel sick.

0:45:590:46:01

PHONE RINGS

0:46:100:46:12

Yes, Lord Sugar.

0:46:120:46:13

-Can you send the candidates in, please?

-Yes, Lord Sugar.

0:46:130:46:17

Lord Sugar will see you now.

0:46:170:46:18

Well, I assume you understand being the eighth week

0:46:280:46:32

that I need to work out

0:46:320:46:34

whether I'm wasting my time with certain candidates, OK?

0:46:340:46:38

-So you got the spa, Charles, right?

-Yes.

0:46:380:46:41

Now, the spa was where a lot of the money could be made.

0:46:410:46:46

-Absolutely.

-Yeah. But you didn't.

0:46:460:46:48

I mean, you should have realised

0:46:480:46:50

that the more dogs you process, the more money you're going to make.

0:46:500:46:54

-Absolutely.

-But you only processed four dogs.

0:46:540:46:58

-Um...

-So why didn't that happen?

0:46:580:47:01

Well, as I say, we made as many phone calls as we could.

0:47:010:47:04

We physically didn't have time to make some more calls,

0:47:040:47:07

which is why we did try to get some help from the sub team.

0:47:070:47:10

And you said, "No, we've got no time."

0:47:100:47:11

Yeah, we were canvassing for our own leads for that day.

0:47:110:47:14

Not very good, is it? I mean, to tell them, "No, clear off."

0:47:140:47:17

-Well...

-A few more slots booked in, we could have got £240 worth.

0:47:170:47:21

And then you'd have had the upsale potentials.

0:47:210:47:24

-Yeah.

-My question would be how come they didn't drum up more business?

0:47:240:47:27

I could throw the same back to you.

0:47:270:47:29

If you'd got the right price for this stately home,

0:47:290:47:31

which might have been another £200 or £300 worth of revenue...

0:47:310:47:33

If we'd even increased it to the price that the others bid for,

0:47:330:47:36

we'd still be in this mess. We're £400 down

0:47:360:47:38

and the money was lost on their side.

0:47:380:47:40

Well, no, because, you know,

0:47:400:47:42

you charged 120 quid to do that stately home.

0:47:420:47:45

I mean, Claude's team, they got paid that

0:47:450:47:47

for just doing some bloke's garden.

0:47:470:47:48

Can I just say? In the car, I suggested to both of you

0:47:480:47:50

that we go in high for a commercial property,

0:47:500:47:52

because we could make more money, and no-one listened to me.

0:47:520:47:55

So why doesn't your general team-mates

0:47:550:47:57

have any confidence in you?

0:47:570:47:58

I don't know, I just think I'm underestimated

0:47:580:48:00

and I do have good points.

0:48:000:48:01

All I hear from Karren is you get flustered

0:48:010:48:04

and you're flapping around and think everything that goes wrong is funny.

0:48:040:48:08

I think you have to have a sense of humour

0:48:080:48:09

-about some of the process sometimes.

-We're all in stitches about this.

0:48:090:48:12

Yeah, the only problem I had with the pitch is that

0:48:120:48:14

a couple of expletives had been used around the client

0:48:140:48:16

that could have cost us the pitch.

0:48:160:48:18

Yeah, I heard about that,

0:48:180:48:20

and I had a long chat with you, Andrew,

0:48:200:48:22

about getting your act right a couple of weeks ago,

0:48:220:48:25

and you seem to have ignored me.

0:48:250:48:26

You're 26 years old.

0:48:260:48:28

That's equivalent to three years old in dog years.

0:48:280:48:30

You're still showing immaturity as far as I'm concerned.

0:48:300:48:34

Jade, where's the fault in this task lay?

0:48:340:48:37

There wasn't necessarily enough structure in the day.

0:48:370:48:40

Was that cos the project manager didn't organise you well?

0:48:400:48:43

I think generally you helped us.

0:48:430:48:46

Did you think he done anything, Michaela?

0:48:460:48:49

Maybe not as much as what he could have.

0:48:490:48:51

-What would you expect me to do, I'm curious?

-Well, sell some slots.

0:48:510:48:55

Bring some punters in. Bring some dogs in.

0:48:550:48:56

-It wasn't from lack of trying.

-Michaela made the phone calls,

0:48:560:48:59

Michaela made the appointments, Jade looked after the dogs.

0:48:590:49:03

Michaela, what have you got to say?

0:49:030:49:05

Erm, there were times that I felt like I was the project manager.

0:49:050:49:08

I felt more pressure on this task

0:49:080:49:09

than what I did the task when I was actually the project manager.

0:49:090:49:13

-OK. Charles.

-Yeah.

-Who are you bringing back into this boardroom?

0:49:130:49:17

Um, I'm going to bring Andrew back and I will bring Anisa.

0:49:170:49:21

I did deliver the job. I delivered the job.

0:49:210:49:23

-You three ladies, go back to the house, OK?

-Thank you.

0:49:230:49:27

I'd like you to step outside

0:49:320:49:34

and I'm going to discuss this matter with Karren and Claude,

0:49:340:49:38

and I'm going to decide who is remaining in this process, OK?

0:49:380:49:42

Thank you, Lord Sugar.

0:49:420:49:43

Well, what a mess. It was very poor indeed.

0:49:490:49:52

Charles has actually lost six out of eight tasks so far.

0:49:520:49:56

Oh, he loves a bit of delegation does Charles,

0:49:560:49:59

and he thinks great leadership

0:49:590:50:01

is about directing people to do his job.

0:50:010:50:03

I don't think over the weeks that he's done very much.

0:50:030:50:06

Andrew. Do you know what? I did warn him about his laddish behaviour.

0:50:060:50:11

And he's just taken no notice whatsoever.

0:50:110:50:14

He's swearing in front of clients.

0:50:140:50:16

He's young for his age. He's a man-child.

0:50:160:50:18

I think that he has tried to be less laddish, but old habits die hard.

0:50:180:50:22

Well, Anisa, she is a mystery to me.

0:50:220:50:26

Doesn't seem to do anything.

0:50:260:50:27

Laughs and giggles at everything.

0:50:270:50:29

She's completely unfocused.

0:50:290:50:31

I think she would drive you mad if you went into business with her.

0:50:310:50:34

I think maybe in her industry,

0:50:340:50:36

it is OK to lark about, to joke about a bit,

0:50:360:50:38

but I think in this process she hasn't got the approval

0:50:380:50:41

of her other colleagues.

0:50:410:50:42

PHONE RINGS

0:50:470:50:50

-Yes, Lord Sugar.

-Can you send the three of them in, please?

0:50:500:50:52

Yes, Lord Sugar. You can go to the boardroom now.

0:50:520:50:55

It's two thirds of the way through the process,

0:51:080:51:11

so this is time to be serious, really.

0:51:110:51:13

It's time for me to be serious,

0:51:130:51:15

and I have to work out whether I'm wasting my time with dead wood.

0:51:150:51:20

So, Andrew...

0:51:200:51:22

-Yes, Lord Sugar.

-We've had a lot of dialogue about you

0:51:220:51:25

in the past few weeks about this laddish behaviour.

0:51:250:51:29

Can I say? My customer service has been phenomenal, I'd like to think.

0:51:290:51:33

I didn't think so, when you were swearing in front of the client,

0:51:330:51:36

-when you're pitching.

-What's with the swearing? What is with it?

0:51:360:51:38

I don't come from a corporate world. I don't go to boardrooms.

0:51:380:51:41

I come from bars, I come from shops, and now I'm working as an engineer

0:51:410:51:44

and working with a lot of blue-collar engineers.

0:51:440:51:46

-So can't you adapt?

-Um, I have adapted.

0:51:460:51:49

-Not very well.

-I've come to this process...

0:51:490:51:51

Charles, you claimed that you took your family business...

0:51:510:51:54

-Absolutely.

-It was losing 350 grand a year

0:51:540:51:56

and now it makes 200,000 a year.

0:51:560:51:58

-Absolutely.

-So if I was to speak to your dad,

0:51:580:52:00

-that's what he would tell me?

-Absolutely.

0:52:000:52:02

He'd say, "My son done it all."

0:52:020:52:03

He wouldn't say I've done it all, but most likely, yeah.

0:52:030:52:06

I always outperform the market, every single place I go to.

0:52:060:52:08

You haven't outperformed the market here, have you?

0:52:080:52:11

Possibly haven't shown my true colours, no.

0:52:110:52:13

No. Anisa, you say the most important thing in business

0:52:130:52:16

-is to have fun.

-Well, to...

0:52:160:52:18

You know, if you want to be in the business to have fun,

0:52:180:52:20

you should open a funfair.

0:52:200:52:22

It ought to be enjoyable and all I can say is I really,

0:52:220:52:24

really put my... Everything I had into the last task as well.

0:52:240:52:27

How can you laugh all the time and giggle, when things go wrong?

0:52:270:52:30

I don't laugh all of the time.

0:52:300:52:31

For example, I came up with the pricing strategy.

0:52:310:52:33

I said we should be charging more for a commercial property

0:52:330:52:35

and I just got shot down for it.

0:52:350:52:37

-You only said that once but you said it dead timid and shy.

-I didn't!

0:52:370:52:40

You should have came forward

0:52:400:52:41

-and said, "No, this is what we need to do."

-I did, then Sarah was like,

0:52:410:52:44

"No, that's not what we should do."

0:52:440:52:45

And if I hadn't taken my photography and delivered it the way I could,

0:52:450:52:48

we wouldn't have made any revenue at all.

0:52:480:52:49

That was all down to me and my photography skills.

0:52:490:52:52

-I had...

-Sarah would have done it. I mean, there was no great skill.

0:52:520:52:55

Who do you blame for the failure of it, then?

0:52:550:52:57

Charles. You didn't make enough of the sales on the clients

0:52:570:52:59

so that we basically could have made all that money

0:52:590:53:01

-and that wasn't made at all.

-So you think you priced well

0:53:010:53:03

with the stately home and you did well losing...

0:53:030:53:05

I contributed, saying we needed to charge that higher.

0:53:050:53:07

-I did say that.

-But, Anisa, no-one's got confidence with you.

0:53:070:53:10

-And you don't make any decisions.

-Flap, flap, flap!

0:53:100:53:12

It wasn't a flap, actually, Charles. I was really focused.

0:53:120:53:14

-Right, OK.

-That's your opinion.

0:53:140:53:15

Andrew, who should be fired, do you think?

0:53:150:53:17

Charles, due to no strategy and then secondly,

0:53:170:53:20

I'd say Anisa for costing us quite a bit of time in both the hall...

0:53:200:53:24

-Andrew...

-And the fact that she didn't do...

0:53:240:53:26

Andrew, you didn't want to pick up the poo initially

0:53:260:53:29

and then you got involved, fair play to you.

0:53:290:53:30

-I wasn't that slow behind you at all.

-I was sweating all day.

0:53:300:53:32

And I was doing the photography

0:53:320:53:33

which brought in most of the money, actually, so...

0:53:330:53:35

You were dragging your heels...

0:53:350:53:37

I wasn't dragging my heels. I got really involved.

0:53:370:53:39

I got really involved. I was slow because I wanted to be thorough

0:53:390:53:41

-that we didn't miss anything.

-KARREN:

-You were flustered.

0:53:410:53:44

You were flustered.

0:53:440:53:46

Lady and gentlemen,

0:53:460:53:48

I think I've heard enough and I'm going to summarise the way I see it.

0:53:480:53:52

Andrew, you come across to me as immature.

0:53:540:53:57

The swearing, I don't like that at all.

0:53:590:54:01

I did warn you about it.

0:54:010:54:02

In this particular task, you undervalued the stately home job.

0:54:030:54:07

You want my honest opinion?

0:54:080:54:10

I think you're here maybe four or five years too early.

0:54:100:54:14

I don't think you're ready yet, so, Andrew...

0:54:140:54:17

..you're fired.

0:54:180:54:20

Thanks for the opportunity. Cheers. Good luck, mate.

0:54:200:54:23

Anisa, you say here you believe that you're good at pitching,

0:54:390:54:44

selling ideas and building relationships.

0:54:440:54:47

In my day-to-day life, yes, that's what I do.

0:54:470:54:49

-What have you been doing here?

-I've got a successful business.

0:54:490:54:51

What have you been doing here, letting people...

0:54:510:54:53

-I don't feel I've had an opportunity.

-Week one, I accept.

0:54:530:54:55

Week eight, by now, no-one's listening to you, why not?

0:54:550:54:58

Maybe it is because my personality is quite fun and...

0:54:580:55:01

maybe sometimes a bit giggly.

0:55:010:55:02

Maybe that's why people aren't taking me seriously.

0:55:020:55:04

Charles, Mr Hindsight, when it went right,

0:55:040:55:08

you'll tell us why it went right.

0:55:080:55:10

When it went wrong, you'll tell us why it wasn't your fault.

0:55:100:55:14

Nice enough fella, I hear.

0:55:140:55:15

You could be a man's best friend, but just like the dogs,

0:55:150:55:20

-you seem to lay around and do nothing.

-I think that's very harsh.

0:55:200:55:23

-I said I don't want to hear from you any more.

-Sorry.

0:55:230:55:25

So, Charles, you've made life very difficult for me.

0:55:250:55:28

But, Anisa, eight weeks and...

0:55:300:55:33

I just want the opportunity to be able to show you that I can be...

0:55:330:55:36

I think you've had the opportunity.

0:55:360:55:37

Anisa, you are fired.

0:55:390:55:42

Thanks for the opportunity.

0:55:420:55:43

Take care.

0:55:430:55:45

Charles, I'm looking for a business partner who leads.

0:55:540:55:59

I don't want a consultant telling me after the event

0:55:590:56:03

why my investment has gone down the pan,

0:56:030:56:06

so I wish you the best of luck...

0:56:060:56:08

..but, Charles, you're fired.

0:56:090:56:11

Thanks for the opportunity.

0:56:110:56:13

It's two thirds of the way through the process and, well, you know,

0:56:200:56:25

we all know, we get a feeling for people.

0:56:250:56:28

I have to close my eyes and try to envisage these people

0:56:280:56:32

in business with me and in all three cases, I couldn't see it.

0:56:320:56:37

PHONE RINGS

0:56:380:56:40

Hello?

0:56:420:56:44

-SHE GASPS

-Oh, my God.

0:56:440:56:47

-No-one's coming home.

-He's sacked them all?

0:56:470:56:50

Lord Sugar's sacked them all?

0:56:500:56:51

Jade, you're joking! Lord Sugar has sacked all three of them?

0:56:510:56:54

-Yeah.

-IMITATING GUNSHOTS

0:56:540:56:56

At least you're upset.

0:56:560:56:58

I think the competition has officially begun.

0:56:580:57:00

James, there's only two boys left.

0:57:000:57:02

-Oh.

-All jokes aside, you would be lucky to have either one of us,

0:57:020:57:04

-and that's not even...

-How embarrassing!

0:57:040:57:06

What, you wouldn't be lucky to have one of us?

0:57:060:57:07

I feel embarrassed for you that you'd think that.

0:57:070:57:09

-So you wouldn't like to work with me?

-No.

0:57:090:57:11

On the plus side,

0:57:110:57:13

-there's three extra portions of dinner tonight, guys.

-Yeah!

-Cheers.

0:57:130:57:16

Now eight candidates remain.

0:57:180:57:21

Lord Sugar's search for his next business partner...

0:57:210:57:26

continues.

0:57:260:57:27

Next time...

0:57:290:57:30

You have to invent your own recipe kit.

0:57:300:57:33

..a foray into food...

0:57:330:57:35

-Do you want me to turn it up?

-No, no, no.

0:57:350:57:37

-He doesn't like that idea, so get away from that idea.

-I know!

0:57:370:57:40

-Sorry, sorry, sorry, I've missed something out.

-OK, wait.

0:57:400:57:42

..leads to kitchen nightmares.

0:57:420:57:44

You know how you're my favourite...

0:57:440:57:46

I am dressed in a pea suit.

0:57:460:57:49

Too many cooks spoil the broth at this stage.

0:57:490:57:52

And in the boardroom...

0:57:520:57:53

I am embarrassed.

0:57:530:57:54

What did you think you were doing?

0:57:540:57:56

..things boil over.

0:57:560:57:57

You are fired.

0:57:570:57:58

Lord Sugar tasks the candidates with proving their pedigree by running their own doggy service businesses. Based at an established pooch-pampering venue, the teams must tempt discerning dog owners to part with their cash for services aimed at their four-legged friends.


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